ADT Self Setup Reviews

I have been a customer of Lifeshield Security for about 30 days, and I'm very satisfied with their services. I give them five stars, and would highly recommend this business. I like the remote key chain, where you can arm and disarm your system without having to type your code into the console. Also, while your home is being monitored, in the event there was a break-in, the system will call your cellphone, informing you of a break-in.

When I found myself in an unfortunate circumstance, I had no choice but to protect myself and, more importantly, my children! The Crime Victims relocation program I had qualified for was an amazing help, if I were able to actually relocate my children. I had been turned down by landlord after landlord in several attempts to get them to fill out the financial forms in reimbursement. Perhaps it was a bit of a risk they weren't willing to take with a tenant in my situation; this would just be my assumption. I had called the state relocation program seeking advice or a referral, desperate for another option. They mentioned in some cases alarm systems, lock changes, etc. have been granted under special circumstances.

Edwin was very helpful. I have no complaints about him. My complaint is about the service. I was referred by a friend but neither of us ever received the referral rebate. It has been since February. Thank you and I hope to hear from someone.

We were having trouble with one of the window sensors going offline, but it is now working. We just started monitoring and everything is running well. Every time we have had to call our sales rep Scott **, he has been very helpful and quick to solve our issue. Tech support has had the same quick helpful response too.

I called sales to order a grid extender and was told to talk to tech support. It was my opinion that a grid extender would be the best solution for my problem. Brian agreed. I tried to order on the website but was unable to complete. I ordered via sales.

I was having trouble with two sensors. They were not working. Ben helped me reprogram them. He also helped me to understand and set certain doors for stay/away options. He was thorough and efficient. Thank you to Ben for a great customer service experience.

Double billing mix up, but I think it is figured out now. I will be sending a check from the bank, not paying by e-check. Someone is putting my account to pay by e-check, so the bill got paid twice.

Kindle Fire - Received in timely fashion and it works wonderfully well! I appreciate the instant response of the chat room and customer support.

Some of the sensors are falling off of the windows due to the lack of good adhesive. I think this is a major flaw. I was told to go buy a certain type of putty at a local store. I think your company could provide a better adhesive. I am constantly receiving text/email regarding the loss of sensor detection, etc.

I have been happy with support every time I have called. Very professional group.

Helpful advice. I was told I would be put on move hold, although I still had to pay. The only negative was the 15-minute wait on hold to talk to a tech.

She was very helpful activating my system and letting me know how to get a hold of a technical support person. I would recommend her to anyone.

Cedric was very patient with me and we worked it out. He realized that I had my alarm set on convenience. After that, it worked.

I called twice to work through activation issues. I spoke to two different people and both were very knowledgeable and very helpful. They were patient and took the time to be sure that all my questions were answered.

Both individuals I spoke to were very courteous and helped me in a quick and efficient manner. The first gentlemen listened to my concerns and quickly corrected the issue.

I have switched from ADT. I reviewed the top 10 companies, read reviews and worked with their sales team reviewing services, equipment and price. In today's economy, all those factors play a part. I found my sales person, Vince **, to be both credible and knowledgeable. The self-install kit was easy to follow and any questions I had were immediately answered by technical support! I really like the online application for the iPhone and iPad. I know it is early in the game but so far, I'm extremely happy with LifeShield.

I lost CGW on 4/3/13 and could not regain signal. Two previous calls to Tech Support with other reps could not correct the problem and I was told it was a cellular tower issue. Cedric listened to my explanation and agreed that it did not appear to be a tower issue. We performed different actions that included reactivating the CGW and deactivating and reactivating my security system. This corrected the problem.

Evidently, someone did something right as I have purchased one of your systems. First, I can't say enough about Marcus as he was patient and very professional as he walked me through just everything that was good with the system that I purchased. I forgot the lady's name that I talked to who ran me through the initial set-up but she was also very nice and professional. I certainly hope I can do the install by myself. Please give these two an "attaboy" for me. Thanks.

I felt I was being attended to every question I had and I was offered a great package deal that best suited my needs. Thank you very much.

I was having difficulty programming the sensors into the console. Thomas was extremely helpful and patient. He helped me to activate the 3 pre-programmed sensors (2 doors and window), plus he stayed with me on the phone while I practiced with two sensors on my own. I definitely commend Thomas for his professionalism and his patience.

I couldn't have asked for anything more! Customer service was great! Robert ** was very patient with me as I took quite some time on our call. He listened to and met my needs. My only complaint, which is minor, is that you guys shouldn't be running out of cameras! But overall, great experience. Meets the reviews I read that made me choose you guys.

The technical support person was very professional. He listened to my request and helped me through adding a new siren detector, giving step-by-step instructions.

We received the equipment yesterday. Will take a few days to install. Please do not start the seven day learning period until I notify you that the system is installed.

Soraia helped me and I can tell she was smiling the whole time while doing so. The conversation was pleasant and positive as she continued to apologize for putting me on hold to check on things I asked about. Every time she returned, I was happy with her response and she didn't present being aggravated at all. She even got permission to allow me to receive a small discount on additional components I desired to complete my satisfactory conversation with her and the company. I am pleased!

I called to request a refund for double payment due to advance payment for new expanded equipment. I am currently waiting for a credit of $29.99 to show up from my bank. Ben was helpful and knowledgeable with LifeShield's equipment. He treated me with respect and was polite.

The installer was very knowledgeable and considerate.

Recently switched internet providers, so I had to reconfigure/update settings for wireless cameras. Steven talked me through the process quickly and easily. Thanks!

My son had just installed all of the equipment, and we were getting the online and apps on our phones set up! We had a question about the camera. The person we worked with stayed on the line until we got everything in place and got it working! Thanks so much!

I received a phone call without a message. It just said, "This is a non-emergency phone call." So I called back and the customer service rep was polite and found the reason why I was called - it was to ensure that I had received all my items. The only comment I would make is that she made me call back to activate the system.

Ben is a good communicator. He answered all of my questions and let the product speak for itself. He did not pressure me into making a decision.

Gina was great. Thanks so much for all of your help. I'm very thankful for her walking me through the whole process and making me feel special.

I recently wrote a review describing a problem with a LifeShield Comm (handset) Unit not communicating with a GC that (I thought) caused a window sensor to trigger an alarm. I received a nice phone call from LifeShield that better explained the problem - that the two events are not related. The bottom line is that the sensor triggering an alarm had nothing to do with the Comm Unit losing communication with the GC. In fact, the Comm Unit apparently communicates to the base. I was offered a discount to order an additional console to replace the handset since it's not possible to place the handset closer to the base. I'm happy. The window sensor that set off the alarm was the first problem I've encountered in the past few years, which is a pretty good record. The only other problem I've encountered are low battery alerts, which are normal for a wireless system.

All the staff I have spoken to or emailed have been very helpful and intent on making sure I am happy. Thanks for that! However, my problem is we have yet to install it and weeks have gone by.

Magnet and sensor not working - The associate tried to get it to work, but she was unable to so she stated she will send a new sensor. I'm returning the sensor with magnet as instructed by your email via UPS.

I called because I needed to reconnect the siren detector with a new alarm. The technician guided me through this in no time. As always, the responsiveness and friendliness of the personnel is outstanding.

Cedric is helpful to advise me on my setup. I believe the equipment is not reliable. After I setup correctly and it is ready to arm, but couple of hours later, it is not ready to arm due to something else. I even called the support center not to send the window sensor. I wonder if there is local LifeShield technician to make sure what I have done is correct.

We were very happy with our experience. The wrong system was mailed to us, but the manager was very helpful in making sure the correct system is being sent to us now.

Very helpful, positive attitude, and patient with my questions.

I had a lot of questions and the young lady that assisted me was great. And even when she connected me to the tech that assisted me with putting my cell phone number, so that I can get the text telling me when someone has disarmed or even armed.

Sales very informative and helpful. Customer service very helpful during set up. I have recommended the system to my neighbors. I like the fact that I am notified when something goes on with my system.

So far every time I had a problem or question, it was promptly and efficiently resolved. So far I have been very satisfied and would recommend them.

This product was recommended by a neighbor. I installed the system myself which was fairly easy. I'm 80 years old and reasonably handy. The company helped me every step of the way with the installation and arming of the system. All the people I spoke with were friendly, knowledgeable and very patient. I would certainly recommend this system for ease of installation, easy of operation and assistance from the company.

I called and I received all the help I needed to install your unit. Thanks very very much.

Installed and active service under three hours! Impressive equipment and people providing a great service. So easy to install and setup. A must have for your home.

I got billed last month. When I called the phone number on the credit card form, it was the wrong phone number. So we filed a complaint and had our card cancelled. All because someone at LifeShield put in the wrong phone number. Problem is corrected now.

Connecting LifeShield system - Technician did a great job. He worked very hard and had to run up and down the stairs many times. Thank you very much.

After a pro installed, I am having problems with my cameras - 2 working correctly. Three contacts with support has moved the ball forward, but not completely successful yet. Good contacts with techs. How much longer before I receive my touch screen to complete my package? Also ordered extra yard sign and not enough hardware. Nuts and bolts.

Really, we thought that this was not going to be easy. We thought that when you all said it was easy set up, I was like, "Oh it is for them because they know how to set it up so yes it is going to be easy." But then when my husband and I set it up, it was easy. Thank you!

Easily installed. All questions answered. Quick service. Will recommend to family and friends. Website is easy to understand and navigate. Pictures on website are clear.

I ordered an extra remote with my order, but when the shipment arrived, it was missing. I called LifeShield and the representative had me go through the box, but it was not there. The representative said he would ship another remote promptly.

The customer service representative was very pleasant and helpful. I called to activate my alarm system. She was very helpful. My experience was excellent and so was she!

I've only had the security system for less than a month. However, the support team is very helpful, and Brianna was very knowledgeable about the products and services. The only downside that I have experienced when trying to reach support is the lengthy wait (possibly due to handling other calls). Otherwise, I'm happy with your product and would recommend it. One of your great features is enabling and disabling the system even when you’re away from home!

Your representative, Brian, was very helpful in choosing and purchasing the system. He was very patient and took the time to answer my questions. I look forward to receiving the system and installing it.

Replace sensor that property inspector accidentally broke - Customer Service personnel, Doug, said he would mail a replacement that Howard said he could install. LifeShield personnel have all been courteous and very helpful!

I contacted to activate the system. The rep was knowledgeable and helpful. The only thing negative was it was hard to understand him. The phone connection might have been the problem, but I do not think so.

I was expecting a much better customer install service. You contract out the install and then of course when he is done on Sat. at 7pm pdt, your office is closed. Trying to get info on Mon. was very hard since I mailed my salesman (no response). I called the setup phone number (was on hold for a while) and mailed complaints 2 times before I tried and called again to get setup. I only waited 2 mins this time when a lady named Jennifer helped me. Thank Goodness. I still have not got my outside camera working and hope that gets working before I just send everything back.

They sent it within 10 minutes and they also had to resend it because of a receiving error. They sent it again both over the fax and the email.

I may have missed it but it was not apparent to me on how to set up the devices that were included in the initial kit. Otherwise, the installation process went well. LifeShield customer support was available with a phone call and immediately got me going.

Tim (supervisor) attended to my concerns and was able to resolve all our issues. He immediately sent us the motion sensor and extra orders of consoles. He answered all my questions and gave me excellent customer service. Thank you!

Hands down, they have the best customer service I've had in a long time. Brian ** was the best. He took his time to tell me about your product and boy! I had a lot of questions for him.

Every experience that I have had with LifeShield, from sales to tech support to customer service, are all positive. I absolutely love the personal touch and concern shown to customers. Thank you.

Each time I have contacted one of your support team, they have been most helpful and very courteous. They make sure they understand the questions and provide detailed responses that I can understand. Thanks for having such a great support team.

We like the wireless system for the fact of no drilling or wires put throughout the home. The installation was done by a very nice young man who knew his business. Thanks.

I called into activate service and had a few questions once the system went live, as well as regarding account updates. She was very helpful and was actively engaged in the conversation.

I installed the camera but then it failed. I needed help with reinstalling and understanding how things worked. Took about 30 minutes but it seems to be working now.

Very helpful and well knowledgeable and patient with customer. They explain step by step. My experience with customer service rep most of are well knowledgeable and good attitude.

My experience with LifeShield Security so far has been a very positive one. The system is very easy to use. It took about 4 hours to install and is well worth it. I had to call customer service when I tried the system the first time and it didn't work. The service technician saw the problem immediately and made a setting adjustment. I have peace of mind knowing that I am protected whether I am home or not. I would highly recommend this system to anyone looking for security and peace of mind.

Setting up our LifeShield system went smoothly, although it did take a bit longer than we had anticipated. Some of this was caused by the console being programmed when it arrived to function with the internet, and we just wanted it to function with 4G. We are still waiting for the tablet. The company has been very helpful in assisting us to re-program the console and in their follow-up phone calls. We will be glad when they have cameras that work with the 4G as they presently require the internet connection.

Cedric helped me yesterday with a few questions about my new LifeShield alarm system. He was able to thoroughly answer all my questions. He was kind and also very patient.

They were very professional and friendly. They answered all the questions I had and were very thorough in explaining the system, setup and pricing. It was a very pleasant experience and I will definitely be recommending LifeShield to family and friends. Thank you!

I'm very happy. Thank you. All is good. Very friendly and helpful. Thanks. I may need more signal, window sticker and motion detector. I will call Dan, my rep, later.

A great company to work with and order from over the phone. Very, very patient and understanding. So pleasant. The order arrived in a very short time and in tip-top condition.

My husband opened the back door - the alarm went off. This was the first time this happened and we did not want to cause the police to come to our house for no reason. I called Lifeshield and was told that since I cancelled the alarm within 30 seconds, I did not receive a call from Lifeshield and the police were not coming. The rep told me how to stop the blue light from flashing on the console also. We have never had an alarm system before, so this is a learning process.

I forgot his name, but he was so wonderful! I am old, and he was patient with me. He explained things so that even I could understand! He took the time to answer every question (and I had a lot) about each option on the website. He worked with me to test all devices! He is a wonderful young man.

It was a good experience except for the 30-minute wait for missing parts. I’m not sure who was responsible for that error. I was impressed that they cleaned up after themselves.

I rec'd an email indicating a declined credit card. Ben answered on the third ring. He updated my cc info quickly. He was polite and respectful.

The very nice young man helped me add the other key chain, which was included in the box of items they used to install my system. He was very patient with me as I did what he said from my pad.

The technician knew his job accurately. I was pleased at the time it took to get my alarm system to work. I would recommend anyone to use LifeShield.

I had questions about some of the equipment. I talked to Ben who was very nice, patient and very helpful. I changed to LifeShield. They had camera with the system which I like very much. It's very nice.

The staff of LifeShield has always provided superior service for my questions and technical assistance, and is what other service companies often do not provide. Wait times might be the only thing that possibly could be shortened.

DIY easy to install. Feel confident about the product. I'm glad I made the decision to go with LifeShield. I recommend it to anyone looking to purchase an alarm system.

CGW was not connecting to the cell towers. I was advised to unplug it and remove the battery and place it in a new location. After a few attempts, the problem was solved.

My wife and I are new security system customers and after shopping around, we decided to go with LifeShield. Installation of the new system was fairly simple after I watched the video online. The instructions in the package were not exactly that clear to me. I am glad I decided not to pay for installation after seeing how simple it is to install the sensors! We have the wireless version and have had a couple outages/issues though during the initial practice period. Hopefully these will not be a problem in the future and possibly it is the coverage in my area or a tower problem. Eventually I will connect the system to the regular phone line for redundancy purposes.

I would've liked a little better in on how to set up, or even better, have someone else come out. And my certificate that I got did not have my address or mention that this was a 24-hour monitoring system. I needed it to do both of these to get my discount on the home insurance.

I exchanged the beeping smoke sensor. I appreciate the ease of the return package/label. The new item worked fine - problem solved. No issues. (I could use advice on frequency of replacing batteries in the different system components.)

I appreciate how easy it was to set up my new Life Shield home security system myself! The setup was simple and straightforward. I recommend Life Shield to all my friends and family!

I purchased a static internet domain so as to get a surveillance system online and forgot to hook everything back up when I left town for a few days. So I was concerned that without internet, LifeShield would not report an alarm event. But the agent refreshed my memory that I have telephone backup. Enough said.

Best customer service! Jamie was a great source of information and was not pushy. We love the ease of setting up our new system, and the price was very reasonable for both the system and the monitoring. We especially love how easy it is to use from our phones and computers on the go.

At the onset, I was a bit skeptical about the service that I may get from LifeShield but with proper communication, I realized that they were sincere in their commitment. They followed through with their promise and that is very important to me. Their customer service was outstanding. They were helpful and gave 100% of their time, taking as much time as I needed. They were patient and made sure that my questions were answered. Thank you so much and I wish your company further success.

Your web support is great, but your sale representative, Mr. Jordan **, is not helpful. Before we reached the deal, he got back to me quickly if he missed my call but after the deal is closed, my call remains unanswered. You get my money. That's it! That's what you need!

Camera was not working and technical support got it back on! I was on hold for about 20 minutes, but when someone finally came on, they did a wonderful job helping get the camera working. It was a little frustrating when on hold. I actually hung up and called back after 20 minutes and then it took another 5 minutes of being put on hold. I am happy that they were able to help me.

Web account setup - I live in Maries County. It was not offered as an option for my zip code of 65401. Some of Maries County is served by the Rolla 65401 post office. I would recommend that you change this in order to assure correct information in your database. If not, you may notice the incorrect fire/police service.

I had just received my permit number and called up to provide it so my alarm system could be monitored. The rep on the phone was professional when she took the number and evaluated that I would not need to use practice mode any longer. She took the necessary steps to have my alarm be actively monitored. I received confirming emails that same day.

I also asked about putting this security system on hold for a while as the system is not installed yet. I did receive an e-mail as to where to make that request. I have not gotten that done yet. This is a rental house, and we have not had any one person or family in the home long enough to make it worthwhile to set the system up yet.

Sales staff was great. Professional installation, not so much. The guy arrived on time and while installing the kit, said the motion detector was missing. He had the box and said nothing was in it. It continued with the install and when completed told me to check and make sure LifeShield was sending the missing motion detector and that he informed them. After he left, without cleaning up the mess, I noticed another detector missing. Bracket had been installed but no sensor. After calling him five times (no joke 5), he called back and said that LifeShied didn't send it either.

LifeShield made me feel at ease and although I don’t have a firm grasp on the entire system, I know I'll get the help. I need to change that. I know that if help is ever needed, it's only a phone call away. I do feel much safer since I've had your system installed.

They walked me through resolving my problem. Great help. Thanks.

Cedric was able to change the time I have between opening the door and disarming the alarm; adjusted the front door and the garage door times while I was on the phone. By far exceeded my expectations. Luke remembered me when I phoned in. Exceptional service by everyone at Life Shield. Thank you.

I was so pleased with the customer service at LifeShield. The representative was fully knowledgeable and helped me instantly. He answered all my question on how to program my car remote and how to add the sensors to my alarm. By the time I got off the phone with him, I was a pro.

I had not recognized the charge on my credit card and so I denied payment. I realized that it should have been covered, so I called to cover and give a new credit card number for future charges. Customer service was awesome. I will recommend and refer them to my friends. You need to get the correct info on your charge line. The number displaying is a floral shop and appears to be a bogus charge. LifeShield needs to be displayed on billing charge line.

I ordered my system after a break in. Joe was very helpful. He explained everything clearly to me and arranged for expedited shipping. After the system was received, I had to contact support to get everything installed correctly. Again, the person with whom I spoke was very helpful and patient with my issues.

I recently changed from ADT to Life Shield. Everyone has been very helpful from the representative who I called to set up the account to the reps who called to confirm appointment, to the installer, to the additional calls my husband made to confirm our new account. I'm very pleased and have recommended Life Shield to two of our friends who have been debating about home security.

I moved to this house in September. It took quite a while, after having difficulty getting service from ADT, for me to select, order, and finally install this product from Lifeshield. I have not been satisfied as the performance has been unreliable. However, after this last call, I feel hopeful that with the addition of another keypad, my system will work reliably. I do think that from the point of sales, buyers should be made aware of the limited scope of the router and keypads and that more devices may be needed in order for the system to work properly, even in a relatively moderate sized (2,000 sq feet - one floor) home. I am happy with the information and solutions provided in the last call, assuming, of course, that all works once I have these additional devices installed.

Every person I've dealt with has been wonderful. I've no complaints whatsoever. They take the time to explain everything about the system, and the system itself is effective and very easy to use. It's nice to feel fully protected in and out of the house. I wouldn't hesitate to recommend LifeShield to any of my friends and relatives.

Cedric knew what the problem was and took care of it right away. Very pleasant person to talk with. The few times I have called LifeShield, the help has been great. It is nice to be able to know that no matter what the issue is, it is always handled right away.

Ben sounded very knowledgeable in his field and walked me through the process with an excellent explanation step by step process. He showed patience, since I have no IT experience and provided a call back number and hours of operation. Now, I'm waiting to receive the equipment and will go from there.

Normally, I do not write long evaluations of products but I used customer testimony as a data point in making my decision for a security system so here goes. We bought the LifeShield Security system for our beach home in Delaware and have been using it for about one month. The folks at LifeShield from the salesperson right down to customer support have been extremely helpful and responsive to our questions and concerns. Installation was a bit challenging but the YouTube videos and technical support at LifeShield were very helpful. There is a bit of a learning curve to installation and it does get easier as you set up the equipment.

I am moving and wanted to make sure I would be good to go with taking my system with me. The representative told me about the process, what needed to happen and assisted me with changing my address. He was courteous and pleasant and I was satisfied with the transaction. I really enjoy your service and look forward to continuing its use moving forward at our new home.

Good, nice, and competent. Problem solved with no issues, great service - this is it.

I am very happy with LifeShield. I have two accounts. One for my home in Illinois and one in Florida. When I had a situation when the alarm went off, LifeShield was very quick to respond. I have recommended to friends and family. Happy to hear that I also was eligible for the free tablet. Looking forward to receiving it. Thanks LifeShield.

After researching many of the security systems available, I chose to purchase a LifeShield Security System, and I am extremely happy that I did. From the sales to the service, everyone connected with LifeShield has truly provided superior customer service which has led to a very happy customer. I would highly recommend LifeShield, not only for the superior service, but their equipment which was developed by the company to meet the needs of their residential customers is way above that of their competition.

I called because when I got home, my system said it was not activated. The tech worked through the issues and got the system back operating correctly. He walked me through resetting the system step by step to correct the situation. He was very helpful and professional and I would recommend LifeShield to anyone who asks.

I called to activate my system and had an issue with the wireless camera. The representative was very quick and knew exactly how to fix the problem. He helped me add the cellular gateway as well and offered some tips on one of the other devices I hadn't installed yet. My first call for support was great! So far, I would highly recommend LifeShield!

The main unit kept beeping - I thought it was because it couldn't find the signal because of all the rain clouds; then I found out the sensors were defective. There's nothing else to say. There's nothing else to say. There's nothing else to say. There's nothing else to say. Okay?

I talked to Steven about the blue light on the console. Steven told me the reason the blue was on, that it meant that there was an alert. Steven told me how to correct that and how to reset the console. He said that the alert was to notify me to change the battery in the smoke detector, which is electric. Thank you, Steven.

Our alarm somehow got set to a 0 sec entry delay but the tech fixed it while on the phone. Also, this was not mentioned but the pictures on your website from our camera cannot be deleted. Also, it seems you have to log out and back in a lot to get some functions of the website to work. It seems to work good from our phones, just not the computers. Thanks for the help.

I just wanted to state that all of my inquiries from the pre-sales process through activation of my system have been handled professionally. Each person I have spoken to is clearly well trained in the product offering, is pleasant to talk to, and they seem to all be very committed to the success of your company. Congrats!

They sent extra parts at no charge - thanks! It's hard to explain everything over the phone. Someone should check out the home for a complete inspection. The missing parts arrived within 3 working days. The service tech installed everything in about 3 hours and showed us how to set the system. We hope we can make things run good.

Thomas was patient and showed concern for my problem. Issue was resolved professionally. I thought the motion sensor was not activated but he was able to verify that I had installed it correctly. The instruction manual is a little confusing. The way it reads, it seems that you need only one or the other of the base and the console. The video helped tremendously.

On 3/15/13, we began to get beeping signal from console 1 and phone unit. I changed the LS180 battery in the base station with a battery just purchased on 1/22/13. Everything seemed to work just fine. I kept the old battery just in case the problem returned. On 3/19/13, the base and console 1 started beeping again and the phone unit was displaying the same message that happened on 3/15. I changed the battery again with my second new one purchased on 1/22/13. This did not seem to make any difference as the beeping continued.

Initial activation call. They are very helpful and courteous. They asked all the right questions, based on what I know of LifeShield as a business partner. I listened very carefully as I had a general idea of what I felt the customer experience should be and I was not disappointed. It was everything I expected it to be. Please pass on my appreciation.

I ordered two new consoles. The first console, I had a problem getting the base 1 console to recognize it. There's nothing in the instructions as to how to fix it so I called tech help. A young man was able to help me fix the problem. Second console was shipped without the battery, so now I have to wait for the battery to get here before I can proceed with completion of installation. This has been a very frustrating and annoying process. I have a large house and the sales people don't seem to understand the limits of the equipment they're selling which translates into several calls and the necessity to purchase additional equipment.

Problem with beeping Grid Extender and adding sensor after changing battery: The batteries and sensors do not seem to have much life, and I always need to change them. When reinstalling sensors to the same position, the system indicates that "sensor was out of range" or "could not be found." Can you improve the quality of the sensors and batteries?

I kept getting Not Armed notifications when the system was armed. Also, I had unknown history from an unknown Android user. I do not have an Android. LifeShield Tech team have all been amazing! They are courteous and always available. Alex, Tom and Karen were awesome! They totally helped me with the problems mentioned by changing alarm time and passwords due to possible hacking at my end.

My alarm system had to be re-booted. The tech walked me through each step and to make sure that I was satisfied before the call ended. The technician did not make me feel like my problem was small or that I had done something wrong. He was courteous, considerate and knowledgeable about what needed to be done to accurately solve the problem.

We completed our setup on our own and called to start our service. I have always had fabulous reps assist me! The setup was extremely easy to complete on your own and the instructions are very straightforward. It took me less than an hour and all I had to do was call to activate!

I am new to the world of home security, so my questions about arming the system and what would cause a security breach were very general, but the rep was able to answer all of my concerns in a professional manner. Also, I received the information concerning the delivery date of the free Kindle. Response time was quick and very satisfactory.

Very happy so far. It seems to be easy to set up. I have had no problems with remembering to arm/disarm. Good Experience!

While trying to add the final door sensor, the control panel recognized it but then got a gfcs (or something similar) notice. So I called tech help to find out what it meant. He told me that the sensor was too far away (approx. 30') to receive the signal. He gave me a couple of options, and I told him I had already ordered two more control panels, which would solve the problem hopefully.

I spoke to Gene ** regarding issues with installation, permit and Cellular Gateway. He has arranged to exchange equipment and have the replacement equipment installed. I am happy with Gene's suggestions to remedy my equipment situation. Gene is a true professional. The resolve for my complaints appear to be resolving.

Long story made short, I had a sensor fall off the window and set the alarm off. All of my windows were closed, so I couldn't figure out why the alarm was going off and indicating an open window. I called the service tech and he walked me through all the steps to find the problem and then spent a lengthy amount of time helping me reprogram the other sensors who needed that. He was so patient and kind, which I really appreciated. I think his name was Eric. I am not tech savvy at all, but with his guidance and patience with me, I was able to do everything that needed to be done to reset my system and clear up the problem. He answered all of my many questions and always had the right answers or directions! This was excellent customer service and I will gladly recommend Life Shield to others! Please let Eric know how much I appreciated him working with me! This is excellent customer service!

Eric helped me re-set up in a new location. I had not done so in more than 15 months and the computer was not available. It was operating in no time! Speaking of time, I’m very busy with nothing else to say! Ditto, too busy to write sorry, thanks. Bye.

Extremely hard to understand the person on the other end of the line. I also have a technical problem. In the "stay" position, the motion detector should be off. Instead, it stays armed and I cannot use the system during the day because I am retired and stay home. That defeats the purpose of the alarm system. Maybe I programmed the motion sensor wrong? I do not know. I want my doors and windows monitored 24/7, but only want the motion detector on at night when I am sleeping. Any suggestions?

Just installed the equipment and made 3 calls for help. I immediately got someone to talk to me. The online videos were very helpful also. Really like the key fob and panic button. I can take it into my bedroom and feel confident that help is a button away! Glad I went with LifeShield (did a lot of research).

I am very happy with LifeShield! It is 100% better than the last company I had. It is very easy to set up yourself. Even a person that is not tech savvy at all can do it! I also love the mobile app. It lets me disarm the system before I come in the door, which is awesome when you have a baby and full hands so you don't have to worry about rushing to the console to turn the alarm off! I recommend LifeShield to everyone!

The main console fell off the living room side table and the display is black. System status on Android app displays "console 1 is lost." I contacted customer support, sending replacement console and emailed RMA to return non-working unit. Excellent customer support assistance. I definitely like my product and have recommended to friends and family.

I had just set up my system and called to activate it. Activation went smoothly, but I had some questions. I was transferred to tech support. The tech support was very helpful. He answered all my questions and walked me through resolving them. I was a novice so a bit slow, but the tech was very helpful and I never felt rushed. Very good experience.

I called, as per the instructions, to inform you that our new system has been installed. The person who answered my call was very pleasant and professional. He answered all of my questions to my satisfaction.

Installation was accomplished rather quickly and in good order. Explanations were clear and easily understood. When Andre had some install problems himself, he called for a nearby installer to be of additional aid and assistance. Together, we had all questions answered and the equipment explained, tested and registered for proper use. All is well that has so far ended successfully.

I wanted to thank Breanna on how she went over and above to help me complete the purchase of the system. Taking a lot of time and her personal attention, she made what could have been a very challenging time, much easier to do. Her sales approach was one of the main reasons I considered Lifeshield. Her conscientious follow-up was the reason that I purchased the system. Many thanks to Breanna.

There was a blue flashing light on our console. We didn't know what it meant. We didn't know how to clear it. We were told it meant there was a message for us reminding us to change out the batteries in our safety detectors. The technician told me he could clear it for me and also told me how to clear it on my own.

I was calling to learn more and hadn't planned on buying at the time, but I appreciated Ben's help so much that I purchased. He was very informative without pushing a sale. He answered all of my questions and because I had so many and took so much of his time, I felt like I should purchase through him since I was planning to buy later anyway.

I could not get my system to recognize the cellular gateway I recently purchased and contacted customer service. I spoke with Alex on the 1st call and another gentlemen (forgot to ask his name, sorry) on the 2nd call. I realized that I had missed a step that Alex had told me about on the 1st call when I was talking to the customer rep during the 2nd call. Service was excellent, and my gateway was installed rapidly and is performing as expected.

I am only a customer of Lifeshield for about a month now. I have to say that Lifeshield has the best customer service department I have ever dealt with. They are very attentive to your needs and questions and truly want to resolve your issues. One example of this excellent customer service was when I called about a new purchase I had made and was told that the sales manager (Tim **) was on another call and would call me back. I was like, “Ok, probably tomorrow I’ll get that call.” Ten minutes later, I got the call from Tim and he answered my question and made sure I was happy with the overall performance of his team. If this is the kind of customer service I keep receiving, I will be with Lifeshield for a very long time!

I called regarding charges to my bank account from CMS. I wanted to verify that was for my monthly service monitoring. I also talked to them about the bill date, which was supposed to be the 15th of each month. It is now on the 8th and I was told it could not be changed. I am disappointed because when I signed up, I was told it could be the 15th.

The sensor on the entry door to our garage was not working correctly after installation. Brian helped troubleshoot the problem and came up with a solution. The solution was to add spacers to the sensor and magnet, thus moving each further away from the metal door which he believed was interfering with the magnetic signal. Since I was out of spacers for the magnet, he took my information and offered to send more spacers and two sided tape. Once they arrive, I will install them and see what happens.

Chirping sound every 15-20 minutes 0 They told me it wasn't one of their alarms so it must be my fire alarm, which it was; the regular 9V battery needed replacing. Hope my Duracell lives longer than the "green" battery it came with.

My representative was fine. After receiving the system, we discovered the window sensors. We could not use them because of the window construction. We also have three doors and only one of the doors is flush that allowed a proper fit for the sensor. We decided to return the system and cancel the contract.

I called customer service with questions about activation. The rep was very knowledgeable and answered the questions quickly. I will use the 7 days as practice as she recommended. So far, I’m very happy with the system. I am also looking to purchase additional sensors and camera for a more robust system. The choices LifeShield offers are comprehensive. Our family feels safer already.

Great service and friendly people. I called several times and all my questions were answered completely. The consultants really do know their equipment. When I bought the system, the sales person was very accommodating. It really showed they wanted my business and the customer service wanted to keep it.