ADT Self Setup Reviews

Very good customer service.

Had a problem with password when I set off alarm. Called your # and Doug changed it.

Response time was very good and repair was diagnosed and fixed right away.

My mother has your system in her home in CO. She received an email about a problem with one of the sensors and had asked me about it. I contacted your company and they explained what had happened and that it was probably temperature related. The sensor was working within a few hours and your customer service said that she might need to replace the battery. Since my mother is paying for the insurance, I requested that she be sent some. We (my mother, my brother and I) have been very satisfied with your company and service and have recommended Life Shield to others.

Very good experience with a customer service rep on the phone yesterday. Very helpful and friendly.

I called because when going onto the website to arm my alarm, it kept saying "Status was unknown". Within an hour of my call, the website was working again. Thank you.

I have never work with a company that does not require you to do multiple calls to get whatever concern you might have taken care. I have called 3 times with either a question or a concern and they have immediately taken care of my matters. I have never had to repeat my calls. They truly do stand by their word. I'm very happy that I chose them and it's a plus because I am very happy with our security system. Thank you LifeShield.

Console stopped working. The young lady that tried to help me getting it working over the phone was very helpful and patient. She determined that the unit is bad and made arrangements to have a replacement sent to me.

Rep was helpful on removing duplicate weather alerts. I need assistance with Carbon Monoxide detectors still.

The tech told me that AT&T no longer provides cell service for Lifeshield in my area and that I would be receiving a new gateway right away and would receive return info for the old one. I was very satisfied with the service.

Just needed to change my form of payment for my services. The customer service representative was very helpful and kind. Great experience!

The staff was very helpful and answered all my questions. My only complaint would be that it took a couple of days to get back to me, even though I was third in the queue when I left my call back number. Otherwise, I was highly satisfied.

I had one window sensor not working due to raising the blind and the console displayed Tmpr and I didn't know what that meant. The tech helped me correct the problem.

Representative was able to tell me that I had reconnected to the internet and was up and running.

Having your security system through the internet seems more reliable. Just had it installed. It was easy to set up with the help of a tech. I would recommend internet connection.

My back door alarm kept going off while the door was wide open. I called in, the representative seemed very concerned. He was actually listening. He got me another one in the mail and I'm very happy. Thank you for great customer service.

The equipment and service are both very good. I was drawn to LifeShield due to their superior online tools; the smartphone and tablet apps are excellent! You are in control of your home's security at all times. Great peace of mind!

It seems when the installer installed the system, he didn't leave any instructions with the employees on how to handle errors, etc. (Call customer service if this happens, etc.) I called customer service with a motion sensor error yesterday and the agent was helpful, but didn't seem too excited to be helping us. Other than that, our experience has been good.

Helped me update auto pay CC info. Thanks.

My rep was awesome and extremely helpful.

I'm a bit disappointed in that I am unable to completely use my alarm. That being said, the customer service thus far has been great. The low score is more product driven based on a bad motion sensor. I'll update if need be upon receipt of the sensor

My tablet stopped working. Representative is sending an updated replacement. This should resolve my problem.

After having LifeShield for over 3 years, I started shopping around to see if other systems could save me money while providing equal quality in their product and top-notch customer service. It just isn't out there. I don't like having a sales rep having to come out to evaluate my home and then pressure me to buy their product. I've never had to worry about this with LifeShield.

Alarm wasn't sending signal to cell phones. Two agents walked me through resetting. They were patient and pleasant and polite. Thank you for your service.

I was very pleased with the assistance I received in getting system actively monitored (permit verification) and with getting assistance getting second keychain remote user installed. Constructively - I only needed to call because I had not received responses to three emails (one to permit email link, one to customer service email link, and one to the sales rep that sold me the service)... original email response sent back to permit department (email link on 1/22/14).

Great, helpful, we had a great representative and have purchased a system. Thank you all for you help and assistance with our new system.

First time the Blue Light flashing had been on... did not actually know what it meant, etc... The lady was very helpful in answering my questions concerning the "Blue Light Alert" on checking sensors in the house.

Installation by tech staff of products cuts downs on potential installation errors and lots of calls to customer service with new customers. Seeing what tech staff do to install and being able to ask tech staff questions during the installation was very helpful.

I am very satisfied with the response from the staff at tech support. They are prompt to answer professional and clear. My system is quite new and so far is performing as it should. My only concern is that the app is at times not performing. Giving me error message when it should not have to. Tech support does not have an explanation as to why part of the connection seems lost.

The system was easy to install. The customer service has been great. Everyone has just been fantastic and I feel more secure. Thank you for the peace of mind.

Your representatives I dealt with are assets to your organization. They were very professional, helpful and went way out of their way to assist me!!!!

Jordan was amazing at putting us at ease after our recent break in. He walked us through getting a new security system and answered all of our questions. You were the cheapest option by a few dollars. But, even if you hadn't have been we probably still would have gone with your product just because of how comfortable he made us feel. We felt like Lifeshield cared about our well being and not just obtaining another client.

Battery sent with original system was damaged. They said "no problem we will send your new battery out to you immediately." Very helpful and informed people.

The rep who took my call answered everything, A to Z without any hesitation. At the end he surprised me with a freebie as well. Congrats to your support team!. And the real bottom line will be whether the product performs as described.....

Jennifer was very helpful in letting me redeem the credit. I had to buy some items. I only wish you had some more items that I could have purchased.

I was contacted by your offices because of the non-communication issues with my service. The rep was more than helpful and very professional. I received my new modem today. I will try to install it in the morning.

Lost Internet and customer service guy helped me fix it.

Kelly, the sales rep that helped me design my security package, said it would be easy to set up and it was. Twice I had to call and the staff was very helpful. They got the camera working. The app is easy to use. I think we will be adding more components in the future.

The customer service rep I dealt with was very understanding and helpful with my problem. She was right on target and got the problem fix within no time. I knew when I chose this alarm company I would be happy and satisfied! Great job LifeShield!!

I called to make a payment on my account. The Rep was very professional, kind, and quick! I love the customer service at this company!

Very helpful. I'm very pleased with the service. The customer representative was able to pinpoint the problem and gave clear instructions to fix it. The overall service is very reliable and trustworthy.

Your tech support is great!! Thanks for all your help. The system was very simple to install. Thanks for helping me feel safe in my home.

I have experienced two motion alarms in the past week and called in to customer service to see about a resolution to the problem of my own dog possibly causing the alarms. They were awesome, as usual. I really appreciate great customer service. Thank you.

John was VERY helpful, answered ALL our questions, and if he didn't know he found out and got back to us. We never felt pressured by John. A matter a fact we did what he said, compared LifeShield to its competitors online, then called back within 1 hr to make a deal that worked for us. We very eager to get the system and start using it. Seems like a great up and coming company that has rated higher than those national brands we all know from TV.

Person was very helpful and helped solve problem (troubled sensor). Also ordered new batteries for me. All is good.

I had a sensor that was not working properly and when I called, the man that helped me was very polite and helpful! I am so glad I get great service whenever I call.

Everyone I called has been very quick to respond and very helpful in answering my questions. To this point, I have not been put on hold for more than a minute.

The customer service team quickly resolved my issue. The rep was very courteous and attentive to my concerns. She did not end the call until she knew I had no remaining issues.

Me and my family really enjoy the security protection and the camera. Life Shield is very reasonable and fits directly into our budget. I would highly recommend life shield to my friends and family members.

I am happy with Lifeshield but I recently referred someone to your service and was given 150 in equipment. I just wish this 150 could be used to pay for my service. That is much more valuable and would show Lifeshield's appreciation much more than getting equipment I was not planning on using. Additionally, I only used 135 of the 150 but had to pay shipping. So not only did I not find enough stuff that I could get to cover the referral, none of it I really wanted anyway, but I ended up having to pay 10 dollars to use the referral. This is not motivating to refer anyone else at all.

From my visit to your website, to my call with your representative, to my final communication with your on boarding staff, I was consistently greeted in a courteous manner. More importantly, each person I spoke with was knowledgeable on your products and services. The follow up emails were very thorough and I know exactly where I am in the order process.

I have already spoken to his supervisor but I would like to say Steve ** is great. Very informative, knowledgeable, and down to earth. We loved the no high pressure sales approach with Steve. We love the system so far and within 2 days of activating it I have already recommended your company to a friend which is already ordering the system through Steve. Steve deserves a big kudos for an excellent job.

Helpful with the problem we were having getting set up. It would have been a lot easier if we were told the devices were already entered into the console.

Change credit card information from old charge card to new charge card. I pay my LifeShield account with automatic withdrawal each month. I change account so I needed to inform the company.

I received great customer service throughout from the salesman that reached me to the customer service representative that help me set up my information online. I was giving a few promotions that I was not expecting and how I could install the system on my own and save money. However, I was told I would get a 7" Tablet that I did not receive (or have yet to receive). The installation video(s) are out of date with the installation guides. Recommendation would be to get the video up to date with your latest systems. So far everything has been great!!!

I was excited purchasing the home security system. The sales rep was with me 100% in the getting this purchase complete. Very satisfied with the buying process. However, I've been dissatisfied since.

Excellent. The rep was helpful and felt that I needed a new sensor as water condensation had damaged my patio door sensor and informed me that a replacement was on the way. Company is very dependable and offer effective products with no hidden cost.

My system is awesome. Still learning. I've set it off a few times myself because a security system is new to me. In this day and age, everyone should have one. Makes me feel safe. And, the prices are lower than any other company!

I wasn't able to add my new keychains because the system said I already had keychains. The gal walked me through step by step how to add them.

I thought I was to have an included tablet (free with deal) but I was told it will ship separate after I set my system up. OK no problems.

I have been trying to add a smoke sensor detector to my system. Every time I tried to add it, I got a "sensor not found" reply. I read the installation instructions several times and tried all possibilities but nothing worked. I finally resorted to calling tech support. The tech provided me with instructions over the phone. Those instructions were not the same as the printed instructions, and his phone instructions were correct and got the sensor added to my system. I think LifeShield needs to have a knowledgeable tech look at the instruction sheets and verify accuracy, as incorrect literature creates a big headache for your customers.

Not only did I receive a notice (email) about a home alarm being set off, but when a Lifeshield representative couldn't get a hold of me right away (phone), the police were called. Afterward, I called a representative who informed me of everything that was happening. After arriving at my house, a second representative called me up and stayed on the phone with me until my entire house had been checked. What amazing customer service. I was nervous going into my house after the burglary alarm. I was very glad to have someone on the phone with me while I did a walk through who genuinely cared about my safety.

Great customer service. Enjoyed talking with friendly representative. Ben ** and Chris were both well informed. Although I have not received the product yet nor installed, I feel very satisfied.

Everything was great but the installation. But after some time it was finally alright. I would tell everyone about this system. I would like to say that the sales rep was great and also the technical support was great!

Please beware of the sneaky contract. You must cancel 3 MONTHS BEFORE YOUR CONTRACT ENDS OR YOU WILL BE AUTOMATICALLY RENEWED. You rarely hear of flaw contracts like this in the United States. A shame.

I bought the system and before it arrived I decided on another alternative. Of course the exorbitant restocking fee was deducted but that was clearly written in the agreement. My problem with them is 3 months later they started automatically billing my credit card $34.99 a month, which I hadn't caught for 3 months. I tried to contact them, leaving messages because difficult to call during their hours. No attempt to return my call and in fact they again charged me again knowing the problem. So I made concerted effort to call a live person, and they apologized saying they would send a check. Month or 2 later no check. Call again... OK going out today. Another month... nothing. Call again... They say easier to refund to credit card. That was again about 2 months ago. They did stop charging me but this company is horrible.

I have had different issues with Lifeshield security from having problems with getting online to getting text messages when shouldn't to now false alarm going off and the cops coming to my home. This company customer service people are horrible. I get told one thing to the next. I am so upset with how they handle issues. They say a manager will get back to me within 24 hours but a month later still no one has called and the issues happen again, still getting the runaround. THIS SECURITY SYSTEM SUCKS!!!!

I have been with LifeShield over a year now, and the outdated equipment they send you is really ridiculous. From day one when I got the generic system they send and I talk to this fast talking representative (who is just trying get you to sign up more than making sure your home is secure), I just never felt secure with this company. Especially customer service is a joke. Now that my year is over and I'm on a month to month service, I'm going to drop LifeShield like a hot potato... Please be aware!!!!

They do NOT tell you upfront about everything. I had ordered it, installed it, and 12 days later had open heart surgery. After surgery and recovery, I knew the $80,000 cost for the operation left me with a hardship financially. I contacted them over a dozen times to cancel, with NO RESPONSE, even when asking for a manager. THIS COMPANY IS ANTI-CUSTOMER SERVICE ORIENTED!!!

I guess this complaint is more about the installation and set up of the LifeShield service. The cameras are decent. It's a nice concept to have wireless cameras but they still do need to be plugged in somewhere. So unless you're going to hire an electrician to run wires, you're going to end up plugging in the cameras closer to your power outlets. The installer we got was fairly useless. He didn't seem to know too much about the product. He didn't explain anything about the system. Do yourself a favor, spend the few extra dollars and get ADT.

LifeShield has the worst customer satisfaction scheme and worst cancellation policies. They have this term to send them a WRITTEN letter within 10 months of purchase to cancel the policy. Imagine! On the top of it, they just don't let you know about important changes in your account such as renewal for another year. They say you should read 15 pages lengthy contract and you should be knowing what you are getting into. Don't buy these guys not for their cheap value because the way they generate customers are by tricking their current customers into staying with them through their stupid contracts.

I feel the company should re-evaluate their hiring process. I dread talking to their agents without any soft skills and unprofessional. If the customer's call for assistance with Billing/Order issue, I wouldn't get anything resolved. I spoke to an agent named (Shelika - the name given) and she didn't care one way or another so I cancel service. She was more than happy to cancel the account even before I asked her to. I spoke to Cedric (Tech Support Agent) but he should be a supervisor. He knows exactly how to diffuse a situation and make them feel valued and projects the Life Shield Core Values. Sharon (Sales) and Cedric (Tech Support) are examples of Great Assets to a Company.

Be careful with the terms of the contract! The sales people do not provide Full disclosure!

After separating from my husband, I left the system for him to transfer to his name. I sent a letter asking to cancel my account, since I no longer needed their services. That request was denied. I then ordered a new ($$$) since I had no choice other than to pay off my 5 year contract @ $34.98/mo. The new system was never activated and I knew I had to pay for the system anyway. An auto draft was set up to pay the $34.98/mo which continued until it suddenly stopped June of this year. I received no voice mail or letters explaining anything. Well, today in my mail, I received a notice from a collection agency for $1733 and change. Stay away from this company.

This company is great! I cannot say enough about it, other than, the company and employees are SO WONDERFUL! I have had and continue to have the best, top-notch customer service from both my Account Advisor and the Technical Support Representative. The package I received was affordable and the system is reliable. Plus, it included so many extra security features and equipment, that other security providers just couldn't compare. I checked out MANY other well-known brands before settling with LifeShield and it, by far, surpassed the competition. Also, I received the equipment really fast and it was super easy to set-up on our own. We just followed the instructions on their website and pamphlet and had no issues. Lastly, I love the online site. I can monitor any doors, windows or sensors that are opened at any time. I can see crimes that are in my area and when I say in my area I saw one on my street and I can do many other things with this online application. It really is a valuable tool. I am so happy I went with LifeShield!

We were told that we have a 30 day risk free trial to try LifeShield and see if we like it. We were told this on the phone as well as being advertised on their website. We installed LifeShield and used it for about a week, but decided it just wasn't for us. To be honest, the equipment and everything was great. In fact, we were going to recommend the company to friends. The only reason we decided not to continue was that a security system just wasn't for us and the financial responsibility was something we just couldn't do right now.

I've had the system for about 2 months. Took a while for my permit to get approved but when it finally went active, my front door sensor stopped working. So after calling now we’re waiting on some spacers and tape. It's been a week and my front door sensor is not active. Then yesterday, my burglary detection went off and well I didn't even get a call from the monitoring place to inform me I had to call. Rush home and see what was going on myself. I get to home to a false alarm, thank God! Called the support center. Just for not even 30 minutes later after having left my home again, I get an actual call telling me if I wanted to send the police because my alarm went off AGAIN. Of course I’M FREAKING OUT at this point rushing with a toddler to get home AGAIN to another false alarm! Finally after being on hold for over 20 minutes, they were able to see my sensor had been going off every 2-3 min so it was not working correctly, as well as the front door.

Shortly after I wrote this review, I spoke with one of Lifeshield's managers and explained my situation and the fact that I was unaware of the 60 day policy. The manager was very professional and understanding and waived the automatic renewal.

I ordered the system. My salesperson was very nice and helpful. Got the system delivered quickly. Because of the type of doors I have, I knew I needed a professional install. I was called quickly (by a number that doesn't leave messages and when you call back it disconnects you. Reverse look up has scam warnings) and had an appointment set up for one week later (today). The lady said they had first appointment at 8am, 8am-9am arrival. I accepted.

This was a simple and pleasant experience. The value is great and it seems to be the perfect system for my home. Everyone I have dealt with so far has been pleasant and helpful. I will be recommending Lifeshield to everyone I can. Installation was also a snap!

Very nice to talk to and very helpful. Always friendly people to help each time I call. We are so thankful for your service. It feels good leaving the home now knowing we are protected.

I called to get new tape for my motion detectors. So far, two of the three have fallen off the wall. One fell off when I did not have the away system on. The other fell off when I was away and the police came and registered a false alarm. There is a $100 charge for this. They did not charge me for the first offense. BUT, the installers you sent to install my equipment were not very good. I was displeased with their work, but as I did not know how to do it, I had to accept their work. As a result, they did not install the motion detectors so that they would stay on the wall, or your tape is not satisfactory. Ben is supposed to be sending me new tape, but so far I have not received it. I took out the insurance to protect me from faulty equipment, but I'm not sure it was worth it.

I called to have an alarm system installed on my house and got just that! Fast, Friendly, and well explained. Your system is simple to use and price is affordable. I love my system and would recommend you to my neighbors.

Have not received the return Air bill with shipping instructions. It has been 4 days already since RMA# was issued. Would like to get this system sent back. I need the Return shipping address to make this happen.

Great response - they were quick and friendly.. Email the same day and got a response the same day.. Sure glad I picked LifeShield compared to what I have read about the other companies.

The gentleman I spoke to last night was quite nice, but for last night, the problem was solved. However this morning the spot in my living room that set off my system is back. The tech told me that even on stay, the system now has a motion sensor. The tech told me he would turn off the sensor, so I can only assume someone turned it off this morning. I would appreciate it if someone could turn off the motion sensor on my system permanently.

Jordan was great to work with and responded to emails quickly. Looking forward to installing new system. Looking forward to home automation features in the near future.

Each question was answered to our satisfaction - LifeShield has a knowledgeable and friendly crew. This is why LifeShield is successful. We will tell our friends this is the company to go to if they need a security system.

Was very courteous and resolved the issue in a quick way...

I installed by broadband connection to my home on July 24 and on that day notified LifeShield of my desire to change from cellular to broadband on my security system. I was assured on that day that they would ship the new component by the next day and I should have it shortly. I gave it a few days and on the 28th I called to get at least the tracking info to see the progress of the package. At that point, I was informed by the rep on the phone that it was actually already delivered. This puzzled me until she told me the delivery address. The address was my old billing address in NY. The monitoring address is in Florida. I didn't understand why they would make such a mistake but I can understand it was a mistake so I gave them a chance to correct it.

Sales Rep. very informative. Discussed my needs to secure home and family and keep cost down. Bill and Brian took their time to explain system, set up my account, phone numbers and website I will use. Install sounds easy. Excited, waiting for unit to arrive.

Master console message - The sound is not loud enough. NEED TO INCREASE/ADJUST VOLUME. Also I have a disabled (MR) child (26 years old) living in my home. I formerly had ADT and when a door was opened it would say "front door open" or whatever door was opened. This was Auchincloss more important than I realized. Could you add that to your next update or add to your list to consider?

I called in to address the tablet software. It has a terrible home screen and I actually hit the panic button on accident a day after receiving it. The cops were dispatched. I wanted to know if I could turn off the automatic dispatch feature. The rep informed me that it wasn't possible.

I am pleased with the service that I received and look forward to a long relationship with your team. I would recommend your services to my friends and family.

The customer service representatives were very knowledgeable and handled my concerns in a timely and professional manner. Way to go, Life Shield team. Thank you again...

Outstanding service, great to deal with, highly recommend. The people I have spoken to have been very knowledgeable and helpful. Their customer service is tremendous.

Great in responding to my needs and resolving my issue! Keep up the good work and I look forward to referring others to Lifeshield in the future. Thanks for all you do.

The staff was very patient with me trying to understand the instructions on how to troubleshoot from my home. And being a senior citizen, I truly appreciated their kindness.

The Lifeshield dispatcher helped with my neighbor with my fire alarm sounding nonstop. The was able to get connected with people to help solve part of the problem. I am still unsure why the alarm detector supplied by Lifeshield did not relay the alarm to dispatch, need to look into problem.

I have just installed home security and monitoring system with LifeShield. I was worried about if I be able to install all these alarm sensors but I did. It is easy process. Doesn't matter if you have a traditional phone line. It's all wireless. With all these sensors installed which do not slow down my all other wireless devices like iPad, computers as such. I have email to see any alert or changes I made at any place or any time. I feel much safe and mind peace. I will need to learn more about how to use the camera to monitor inside and outside my house.

LifeShield per me is the top of the line security system with the best plans and top of the line devices. The service is great and replacements for damaged/faulty devices is almost immediate. We are very satisfied with LifeShield.

As soon as I hit Submit Order my phone rang. I was very surprised. Associate said that, that's because they want their customers to know they are appreciated and their company has a quick response time. That's great, but when I called back later to get a question answered, I hung up after being on hold for over 7 minutes. Way too long.

Yesterday my system was not sending me confirmations when I set the system to away and stay. Today, again, I was not receiving timely messages regarding an active stay. While I was typing this, I finally received a status update, but it took more than 30 minutes.

The help was excellent with setting up the motion sensor and fire sensor. Also the help understanding the console. I was very pleased with the professional help.

Tech stayed on phone with me despite complications, with having to go outside & up & down a ladder & made sure system was functioning before he disconnected with me.

Positives... Easy to reach cuts svc, people are knowledgeable, equip easy to install, system easily configurable, alarm response is fast. Negatives... Beta tablet had to be returned, cameras somewhat unreliable and slow, sent message to customer svc to set up appt and never got a response, was told a permit was needed and it wasn't needed. Shipping is slow.

First time visiting LifeView and had questions/concerns regarding "status of system" and "communication test". Also asked how to access and use Android app. Thanks for taking the time to listen.

The rep did a great job answering all my questions and also fixed my problem all at the same time. What a wonderful service, to actually speak with a human being!

Thomas helped me rearrange some sensors. He resolved my issue and taught me skills for future troubleshooting. He also volunteered to send replacement parts. That is Service. Outstanding!

The system issued a Low Bat Key chain warning. I replaced the battery the next day and the warning continued. I checked the battery and found that it was good so I sent an e-mail to LifeShield support. Your response requested a phone call so you could troubleshoot the key chain. After some discussion and a reboot of my system, your representative decided to send me some new batteries. Whether this will resolve the issue remains to be seen after I install the new battery but your representative was very professional and helpful. I truly appreciated the time that he spent on my problem.

The purchase and installation of your system was very easy. The staff that helped with the purchase and subsequent installations were very helpful and friendly. I would recommend your products to other people looking to install a home security system.

Yesterday we installed our home security system and there were few things we did not understand. So we decided to call customer care to get technical support, and we really are very thankful to the person who helped us until the entire installation is done. That is not the only reason but at every step we are receiving a notification through the email which is very nice thing. And we hope we will receive the same service for next 39 months. Many thanks to technical support.

Brian was very nice and I hope your service is everything he said it would be. I am very excited for the security cameras, however I wish I didn't need high speed wireless internet to use.

I was concerned about one of my windows not being secure but after checking all of them they were ok, but it registered open. Contacted customer service and technical support, after being reminded about the by-pass, I did just that and everything seemed to work out find.

Door sensor indicated it was open - had to reset. Telephoned and customer service representative talked me through the reset procedure. Thanks a lot and enough with the 25 words or more.

Just had a question about my order. So far I love the product, took me about four hours total to get the whole thing installed and set up. Just waiting for the police to get me my permit.

Since we installed LifeShield, customer service has been very helpful whenever we need their help. We hope that they will continue their excellent service to all their customers.

Karen ** is FANTASTIC!!! Whenever we have any issues and or questions about our 2 security systems, we ask to speak to Karen because we ALWAYS GET RESULTS. I also appreciate the excellent tech support from others when we occasionally cannot reach Karen.

Technician was good but my concern is your equipment seems to be below average.

I remember when I first heard about LifeShield. Everyone said "Who is that?" In spite of all that, I still chose LifeShield because I wanted a company that worked from me. Thank you.

Customer service explained the delay from arming the system to the motion sensor actually guarding the room (three minute delay after the 60 seconds leave delay is very upsetting).

I think it's a very good company. I would recommend it to a friend. It was a unique experience to do it myself lots of fun.

So far, have had a great experience with sales rep and customer service. The system was somewhat simple to install as a DIY. Looking forward to having the system for a while to see how it performs. To date, works really well.

Edwin understand my problem and answer all my questions pertaining to the alarm problem that we had. He explained several this that I could to eliminate the problem and was very professional. Thank him for us.

I called support to activate my system. I was fortunate to get assistance from Benny. He walked me through the system and how it works. He also answered all of my questions. Very appreciative! Thanks.

Without any hassle, he helped me set up the security system at my new house and took care of all the changes online. He told me what I needed to do to get a permit and what to do when I have it. Brian was very nice and knowledgeable.

I was missing the tablet and was informed that it is sent after trial period. She easily explained to me when and why that is the policy.

Determined that the sensor was not working and they are sending a replacement. What more could a person ask for!

By the customers office's services they did very good job to help me on the phone to set up the alarm for my house. Thanks.

Joe ** in sales was great to work with. The apps and LifeView looks great and is easy to use. Haven't received the system yet, but it appears very nice.

Dead co/smoke detector sensor - Great job all around! Brian was very helpful and didn't hesitate to offer sending me a new sensor after having tried to reset this one to no avail.

Representative was thorough, patient and very attentive. His assistance is greatly appreciated. He stood by and offered his assistance and further assisted me beyond my expectations.

I received a notification after entering Lifeshield Security's Kindle Fire Instant Win Game (sponsor was Lifeshield) I was an instant winner of a Kindle Fire, I was asked to confirm my information so my prize could be sent, which I immediately did. However, to date I have never received this prize. I e-mailed Lifeshield@promosupport June 19th to inquiry when I might expect the prize would arrive, as the Official Rules did not specify. I was told between 6-8 weeks. On July 11th I e-mailed again and was advised my prize would arrive by the end of July, but it never came. I e-mailed Lifeshield@promosupport yet again yesterday that the prize never arrived and tried to obtain additional shipment information, i.e., who the shipper would be, the manner in which it will be shipped, if signature is required and, if so, will that be direct or indirect signature, and if they have a better idea of arrival date, as it is now the end of July and it still has not arrived and the end of July is when I was earlier told by promosupport it would have arrived by.

I called twice. The second time was good. The person answering helped me very well, but the first one was not as good, was disinterested. Don't remember names. The panel showed the fire sensor was out and it's only one month old. This last technician will ship me another one coming week. Thank You.

I'm totally Satisfied with the service and my system. Thanks, LifeShield, for helping me get control of my Home. It's great to know that I can leave my home and know there's nothing to worry about. My home is being Watched 24/7.

I needed help in getting my service re-activated. I was walked through the steps with good guidance and patience! All my experiences with LifeShield have been great! Thanks!

I had a new alarm package that I purchased and needed a permit from Ann Arbor, MI. The link I was sent was giving me an error message. A new link was given and permit application completed.

Due to a faulty modem, my internet provider replaced it and the camera would not reprogram. The technician who tried to assist did an outstanding job of trouble shooting. I am pleased.

My one thing I would suggest is making sure you have the broadband required before you purchase the system since it depends on the computer for everything. I made a mistake in thinking the cameras work like a surveillance monitor you see in the stores, whereas you have multiple cameras you can view at one time, it doesn't. That means I couldn't use my android phone either, but the attractive part of the deal is you get to keep the equipment when you move, and with the right broadband all the features will work, although one camera at a time. The company overall was very responsive to my needs.

The person I spoke with was able to answer both of my questions very quickly. He was not very personable... Not the friendliest guy in the world, but he was able to help me with the issues I called about.

I waited for about 5 minutes, but when the tech person came on, he was quick and efficient. I was explaining what happened and he told me my problem before I mentioned it! He quickly told me how to resolve it and was very friendly. I forgot his name, but he had an Asian accent. Obviously very knowledgeable. Thank you.

Best service. I'm very proud I have LifeShield alarm system. I'm 100% happy with your service. Next few years, you will cover the nation. Good luck. ADT sucks. They are very rude.

I had experienced chronic problems with the house system that a prior call last year did not resolve. This time the tech was very sharp and diagnosed the problem right away.

Service is the best and Customer Service support is wonderful. They respond very quick on all technical related concerns. Most of all the setup and operation of the equipment is very easy.

Everyone from installation to the activation process has been amazingly helpful and patient as well. From our initial phone call to place our order all the way through the issues with our motion sensor (installed upside down by technician), everyone has been most helpful.

We were having trouble setting up our system. The gentleman I spoke with was very patient and attentive. He addressed all our problems and answered all our questions.

I had your system for awhile. I just been laid off work cannot afford the monthly payments. Have to cut way back. When I tried to cancel my contract, was told I'd have to pay 2,100.00!!!!!! Your CS rep, Sarri **, was anything but helpful, very cold. NO WAY was I told the contract was till 2017. That's crazy. All I was given was an address for contract review. I need someone to show a little mercy and get my contract canceled.

I was transferred to this company because ADT doesn't provide security for apartment homes. I spoke with a representative that assured me on the phone that the price will never go up, but after getting off the phone and being emailed the contract agreement it stated in black and white differently. The one thing I can't tolerate is LYING. I called the very next day for the order to be canceled but interestingly office was closed. I wrote an email informing them I want to cancel my order due to I was deceived of the terms and conditions, and oddly I got a response even though the office was closed. I told them to cancel order. They said they already sent out, so I called UPS, informing them to don't deliver, send back to sender. I EVEN got an RMA number that was supplied. That was on May 28. They stated on June 26 they refunded my account. CAPITAL ONE, on July 9 called and ask why hasn't been a refund. The representative stated I should have refund by July 11. It's now July 24 and still no refund.

I recently contacted the Tech Support area of LifeShield Security to assist me with adding numerous components from my older InGrid system to my new LifeShield system. Steven, a Senior Tech with LifeShield, was in a word... outstanding! He patiently walked me through numerous set-ups across a number of different components. His experience and knowledge of the various steps needed to add the additional components to my new system is worthy of a Gold Star nomination! Thanks again Steven for the fantastic support!

I have never had a home security system before. System works great. I do have one problem. The little glue sticker they give you to install the sensors don't work for long. Your sensors fall off. Also, I was told that when an alarm event happened, the monitoring company would call you and first ask for your password and make sure every thing is okay. I have accidentally sent the alarm off twice and they called and asked me if everything was okay. I said yes, but they did not ask for my password. I don't like this. It could have been anyone answering my phone and yes, I did disarm the system with my pin number which is why they say they did not ask for the password. But I did not think it was supposed to work this way.