ADT Self Setup Reviews

I was very scared after I got the system. Not sure it was the right one. The people at Lifeshield took very good care of me. Walked me through setting it up. Great customer service, sales, etc. Love the system, couldn't be happier. I have had other systems. None that compare to this. I would recommend this LifeShield to everyone. The system is awesome! Very happy with everyone and I thank them all for helping me.

My alarm needed to be reactivated as it was not recognizing internet connection. CSR walked me thru all the steps flawlessly.

The man who helped me was very patient and helpful but at the end of the day the issue was with the camera you sent not user error or system error. He is sending me a new camera.

I would and have referred them already.

I received the package via UPS on Wednesday. Saturday, I did the installation and was very happy with the ease of installation. My only complaint would be the amount of packaging on each piece, it seemed excessive. With a little help from support, I got the cameras working and was very happy.

So far, my experience has been very, very good. I have called a few times and each individual has been very knowledgeable and helpful.

Called for tech help and machine said I could hang up and I would be called back in order But never got the call. However, other times I've called help was right on and very helpful.

The team was very quick to fix the problem. Come to find out I had two accounts which was charging me twice. This happened once before and the person I talked to did not say anything about it. Thanks for fixing the problem.

I called tech support and the tech was very helpful. Walked me thru each step. We had it fix in no time.

Internet problems - I am very satisfied with my service with LifeShield. The staff was very helpful and kind. I would recommend them!!

Inquired about the credit card used for our automatic payments to see if the card needed to be updated because of a security breach (and subsequent change of credit card number). The customer service representative competently looked up my account information and handled everything to my satisfaction. Very good service.

If their design of the window sensors was a little better I would not have had to make a phone call to them. The lady on the phone did excellent and help me order the needed magnet so I can get my system back up and running.

Answered all my questions/concerns. I would make some recommendations, window door sensor should have glass break as a part of it. Most burglars or someone breaking in would break the window.

Toni arrived on time and was very professional. Would definitely recommend.

Every time I do call support I never have an issue and I get the answer I'm looking for. Very pleased with LifeShield...I have already recommended LifeShield to numerous family and friends...

When I called for help with my new install the rep was great and very professional.

Great customer services. Always there to answer any questions. I would highly recommend LifeShield to my friends. Thanks For Everything.

8 Windows and 3 Doors, Motion Sensor, 2 Control Pads, Camera and 24-Hour Monitoring!!!!

Your representative was awesome. Very helpful and pleasant to deal with. Answered all my questions and made my experience very easy going.

I would recommend this company to anyone. Very friendly, easy to talk to. They do what will make you happy and help get you what you need.

Very happy, customer service has been great.

I was alerted. The officers came. They then sent the officers back to do a walk through with my sister since I was out of town. Great job!!

Customer representative Jennifer helped answer every question I had and worked with every needs I have with my house security.

We decided to go w/ Lifeshield due to being told by the rep (as well as reading it in their literature:"You may cancel security-monitoring services if you are a member of a branch of the United States armed forces or reserves and get called for military duty away from your residence") that they had a military clause and we could cancel service when we we had to relocate. We sent in our PCS (moving) orders and they wouldn't discontinue our service, stating they would only discontinue due to deployment. We have been moving cross country and trying to find a place to live at our new duty station so we've been paying for service for the last 3 months even though we have not had a home to use it in. The worst of it is, we usually move every 2-3 years w/ the military and we are stuck with this ridiculously long 6 year contract basically because we were lied to. If I knew they wouldn't let us out of our contract when we had to move, I definitely wouldn't have gone with them. We are very disappointed with this company.

Camera taking extremely long to update or do anything. Tech support helped out and corrected the issue.

The technician did a wonderful job working with me until the problem was fixed.

I contacted LifeShield looking for an home security system. I researched ratings and decided LifeShield would be my first choice to contact. After running Paul through the wringer with questions and what if's and maybes, I decided to go with LifeShield due to how much time, patience and information was provided. I am one that will question you almost to the point you wish I would purchase elsewhere just to get rid of me. PAUL - you are one patient Man! Kudos to YOU! I would refer LifeShield at this point, just in customer service.

I'm so thankful that joined your home security network. Set up and installation easy to comprehend and execute. My questions and concerns about my camera not being operable were quickly attended to and a new camera was immediately sent. Tech support is "world class". I kick myself for not joining your security network sooner. I will be recommending you to all persons concern about home security. Thanks for your outstanding service.

False Fire Alarm and Unable to View Live streaming. It was a fire alarm incident, and was explained the causes to prevent them in the future, should they be false alarms, as was this one. Thank you very much. This morning, I was able to view live streaming. But the problem appears to be intermittent.

We are very satisfied with our system and support.

I called to complete the setup of my new system. Customer service was excellent and I was very pleased.

My rep Tory was absolutely the best! I talked to several competitors and by far Tory was the most professional. He was knowledgeable of the products, patient, and easy to talk too. I am looking forward to a successful installation and anticipate that the end to end experience from inquiry to delivery and use will be as positive.

Whenever I call Life Shield, they are always quick to take care of my need right away without question. I am very happy with my experience with Life Shield!

Customer service: Francis was very polite and informative.

Only service offers below $40 monthly without landline. Called ADT, Protect America, all requires landline, not VOIP, not Digital Voice, then trying to sell me their cellular model for over $45 a month. No way.

Ordered new security system & hoping it will take care of our needs for security in our new home, my husband decided on it from other companies he viewed on the internet. Very good Experience so far.

Woman on the phone was very pleasant and efficient.

Replaced Home Router - Base Station Failed to Connect. The engineer I spoke with was great... Very knowledgeable, and was able to resolve quickly. I work in the computer networking industry and he understood what I was saying, which doesn't happen often.

I only hope the system and service is as good as the man that helped me and answered my many questions. This is my first experience with a home alarm I'm just hoping the install is as easy as claimed to be for me.

The tech knew just what to do to get my Keypad that wouldn't turn on, on. He also noticed that my firmware wasn't the newest so he updated that and noticed my fire alarm detector was outdate and sent out another. An amazing experience from the Tech!

I had to call twice for a co-worker's referral to become effective. The first time I called the rep did not ask who the person was and told me it would take a while to activate but couldn't tell me how long. I would never had known about the referral if my co-worker did not let me know after 4 months of his service with LifeShield.

Our broadband connection had been off and on periodically at which point the Blue Console Light kept flashing off and on. At the time I did not know the reason for this; so, I went to the LifeShield web for an answer. I found a letter from LifeShield Security stating that our system was no longer communicating with LifeShield. I then called customer service and spoke with a very friendly and knowledgeable rep call Paul. He checked our system and assured me that we were indeed connected. He then explained the reason for the flashing blue light. It is such a pleasure to have such a wonderful security system with such wonderful support. It gives the additional secured feeling.

You have done a very good job.

Very understanding and quick to help... Pleasurable experience.

I had a burglary attempt on my house on March 12, 2014. Nothing was taken because I have LifeShield system. The sound was so loud and time response was fast, the crocks didn't have time to take anything. I'm now putting in cameras.

I called for two issues. One was resolved very easily but the second re-emerged this morning. When I spoke with the tech I mentioned that I had two issues one of which was the communication lost for the fire alarm. After we rebooted the system it was working ok but at 5am it stopped working again. This is no fault to the technician but I am annoyed at having to call twice to get my problems resolved.

I received a replacement gateway from LifeShield. The installation instructions said to call Customer Service before installation. I did. The representative was very helpful and walked me through the installation. He was competent, polite, professional, and helpful.

Had issue with comm system. Tech helped me fix it right away and fast. Very pleased with the service and response :-).

I think am pleased for now.

CO701IG - Console reinstall..... Was walked through by tech. Very helpful.

Customer service was great.

Tech was great and very patient on the phone. I had to move furniture to get to plugs, etc...

Was changing my billing info to a new card. Customer service was very helpful and polite.

I'm disappointed that a camera failed, but appreciate the prompt replacement. An upgraded that allows cameras to be tested or reset remotely would be a big plus.

This unit has malfunctioned since Oct 2013 and I still do not have a replacement. I asked for it to be ordered in OCT and just recently - yesterday 03/11/2014 - I got the official order.

I called a month ago with a new credit card number. Apparently it wasn't saved for auto pay... I had to call again plus we got a bill.

Found that firmware in console was out of date. Tech downloaded and installed, an hour later I was able to complete the roll out of the 3 new slim sensors.

Hi, I just wanted to state that I thought I had lost my fob, & I was in a panic. I called Langhorne and Kenya took my call. Her customer service was excellent, efficient, professional, & pleasant. She is an asset to your firm. In fact anytime I have called in the past, Kudos to all of you. Also Steve ** deserves Kudos also.

I was wondering why I didn't get an alert from life shield or the police when my alarm went off. It was explained to me and other questions I had were very well answered. I was very pleased with the answers. I thank the young man who provided the answers and for being so polite. Thank You for caring.

Had an issue when the security system went down due to telephone line issues. A call to your tech dept quickly fixed the issue and got the security system back up running.

Very please with the service advice.

I went to set my system Sat. evening to find it deactivated and not monitored. I am VERY upset that this happened. The agent was able to aid me in resetting the system, but I was only given the reason that "This sometimes happens with Verizon". THIS IS NOT ACCEPTABLE. I want further explanation and an understanding of what is being done to prevent it happening again.

My internet service had gone out during the night so my system was no longer being monitored. The next day, the internet was back up, but my system still wasn't monitored. I called LifeShield and the representative was able to talk me through deactivating my system and activating it again. That fixed everything.

Always nice, patient and professional. Thank you for terrific service.

System didn't take the new firmware download. Ben knew why I was calling in once we got connected on the phone and had me back up and running in no time.

Was talked through to solve the problem. Counselor was very knowledgeable and professional. Thanks.

Had issues with my two garage door sensors, the gentleman walked me thru the process of deleting and trying to add, but sensors were bad. Shipped out two new sensor. Now that's customer service.

I have a motion sensor alert motion when there was no one in the house. We went through options and reset the system. Very knowledgeable and courteous agent assisting me.

I needed to provide another debit card number. Every attempt to do this online was futile because I could not remember my user name and password and I could not get that information emailed to me. So I was very dissatisfied with the online support. However, when I called, all issues were resolved quickly. The customer service representative was efficient and very helpful.

When I said I need an extra movement sensor and window and door sensors, I was mailed them quickly without extra cost. Life shield has more to offer, is less expensive and has better customer service than the other (ADT) I had to deal with. My experience with them was horrible.

The alarm system deactivated and left my home unprotected even though we had a cellular back up. VERY disappointed over the last couple of weeks with LifeShield problems. The service person was able to activate it easily but could not explain why it happened, or why we were not contacted of the problem. She said she would pass the info along to someone else.

The phone reps have been good sometimes great. The biggest issue is I don't know if I trust LifeShield to protect my home and family. I was affected by the Cellular gateway issue. It's working now however it has put a real bad taste in my mouth. When the system first went down, I was not notified that LifeShield had lost communication with my system??? I had to figure it out myself. I thought if LifeShield ever lost communication with my home, they were supposed throw up a red flag and call me to see what was wrong. I guess I was wrong about that.

I got an email when my credit card was invalid, so I called to change the credit card on file and to pay. It was very easy and quick!

I needed help setting up in new location. I generally don't like these electronic things, but whoever I spoke to made it easy. I did what they said & my system is up & running! Thank you!

The system had been disconnected from the network for a few days. I made the call to CS but all the reps were busy. I like the option of having someone call me back instead of have to hold on or call back later. The re-connection process was handled well by the rep and with no problems.

Tech support helped me get replacement camera working.

Although my home was burglarized and I lost my most valuable possessions, I believe the alarm company did what it was supposed to do. I received an email and a call immediately and the operator dispatched police. A bitter/sweet thank you.

I received a new version of the Lifeshield application on my phone and he wiped out my log in and password information. I could not remember the pw and the tech helped setup a temp password for me. Quick and easy! Thanks so much.

I had questions about the outdoor camera I purchased. All my questions were answered.

Beeping sound from control box during a power failure - Turns out, this was a false assessment on my part! Sigh! The sound was coming from the battery unit attached to my television. Your technician was very patient and helpful in identifying the problem. (I did call AT&T... and found out how to stop the noise! ) Whew! Much thanks!

They were very nice and helpful, get my problem resolve and I would recommend to family and friend.

I have called lifeshield customer service twice with questions - with the exception of always having long hold times. The customer service is fantastic. Thanks.

I just called to change my credit card from my old, lost one to my new one. The person who handled the call was very courteous, upbeat, and made me feel like I was speaking with someone I knew instead of just a random tele-worker.

Thank you for your flexibility.

We are satisfied; however, the batteries go off and need changing too often.

Representative was considerate, helpful, and addressed all questions.

I had returned an outdoor camera for my system and told the agent that I wanted a credit for the camera applied towards the 13 sensors and 13 extra magnets. At that time I also told her not to send the touchpad tablet and use that credit towards the sensors. At that time I was told it was going to cost me $139 over the credits, which was fine. Two weeks went by and no sensors. I did receive the touchpad that I told her I didn't need though. I called in and no one told me why I had not got my sensors and magnets, or why I was sent the touchpad I didn't want. I was told they will send my sensors and magnets out to me with priority. Now it cost me an additional $242 for the sensors and magnets. I was even charged $20 for the shipping. Up to this point I had nothing but great things to say about LifeShield. I really hope my future interactions go better than my last two.

As usual, outstanding responsiveness from your customer service reps (I had to call again because I inadvertently misinformed the first rep with whom I spoke). Your products are great, but this is the true strength of your company.

Received replacement Cellular Gateway device yesterday, called LifeShield Support for assistance with installation. Device was installed successfully in a matter of a few minutes. I was very pleased with the ease of installation and expertise of support personnel.

Dedicated the time needed to fix the problem.

I called because I caused a false alarm by accident and I never received a call from monitoring to confirm the incident. I learned that by reacting to the alarm with the code under 30 seconds, it doesn't signal there's a break in. I just wanted to make sure my system was completely working properly. Your customer service and tech people were very helpful to explain this and verify my system is fully connected and working.

I was pleased with the quality of the product but surprised that I needed to plug it in to use.

Received email regarding system not being connected to internet. Followed instructions in email. System was still not connected to internet. Called customer service and they walked me thru reconnecting system to internet. Customer service technician was knowledgeable and very helpful.

On the 20th of February, we discovered that the alarm would sound if tripped, but we were not being monitored. Contacted Technical Assistance, and after about an hour of trying to get the CGW connected, the Technician decided that it, or the Console, was defective. In as much as we are leaving for a month the first of March, I indicated that we had to have it up and running before we left.

I had an issue with one of my sensors. The technician was very helping in walking me thru the possible steps to correct it.

I signed up with Direct TV and got offered Lifeshield security as part of the bundle, which I accepted on 1/27/14. I had many conversations with DTV and Lifeshield about installing on 3/1/14 because I needed to complete my month with Comcast. After multiple reassurance that I would not get billed until I was installed for DTV and alarm service, I returned the Lifeshield contract on 2/10/14 (see attachment). To my dismay, Lifeshield had already billed my credit card on 2/5 for the monthly service fee of $39.99. I have made countless calls to no avail, they are always going to get a manager and leaves me on hold and no one returns my calls. I am paying for a month of no service, my installation is on 3/1. I find this to be a company that is not very customer friendly, this is not the way to start with a new customer and I am very angry and frustrated.

My keypad was flashing no modem with a blinking blue light. Tried to follow procedures on website to correct with no progress so I called the customer service number and walked through the steps to correct the issue.

I was not getting the weather on my base and I had to call and change my credit card information. All was handled well.

I was able to get through quickly, the person on the line answered my questions succinctly.

The representative was very good and helped with my issue.

Matt was awesome. I had 3 issues to resolve. He was knowledgeable and patient while resolving all 3. Setting up the cameras took a long time to resolve, but he didn't give up and we eventually got them working wirelessly. Tech support is all you need.

I received an email yesterday saying my payment was past due. I knew there was no way this could be true being you pull it from my credit card monthly. I called the number given on the email, the person who I spoke to was very polite, etc. Somehow your database must have had a error in it, being the acct# had not changed. He fixed from his side and all is good. Thank you, have a nice day.

Very knowledgeable technician, helped rectify the situation fast!

The home security equipment has not worked right after about 3 months of installation and tech support could not help. I would not recommend Lifeshield.

The website, on the other hand, was not helpful in allowing me to order the accessories I wanted. The girl I talked to (Shriva?) handled it easily.

Favorite good system I like it?!?

Called to get copy of Certificate. First time it didn't come through right, but was able to receive when it was faxed.

It took a while, but I finally got some real assistance from Karen.

They were very nice and didn't hang up till we knew it worked.

I had my system since June. I finally was able to get through to someone without a long wait and activated the system. That was the easiest part. The reason I didn't give a 10 for rating was the fact that I called to see if I would be able to get a discount of some sort for paying 8 months without using the system. And since I was told I have a 63 month contract of course they wouldn't do anything to make me less upset. But once my contract is up I do plan on moving to another company because I feel that part of the customer service was NOT very fair and/or satisfying.

Was very satisfied with customer service. She resubmitted my payment and while I was on the phone with her, I received from her a copy to send to my insurance company. Very happy with the services.

Our system works great and installation was a breeze for me. The reason I contacted Customer service is because the netbook would not boot up. There seemed to be problem with the security code not working. Anyway they sent me a shipping label to send the unit back and are sending a new replacement. That is exactly what should have happened.

Had questions about my bill and I also needed to reconnect my cameras after replacing my Router. The Service Technician was great. The only problem I have now is that I had to call about my bonus for getting a coworker hooked with your service and I also missed another incentive bonus when I initially purchased the service. I feel that your company doesn't honor their bonus offers unless the customer brings it to their attention. I was raised to believe thats a honesty issue with your company.

I have had no problems. They have been very helpful.

I first called to find out why I had a "not monitored" message on my pad. The first person I talked with told me that the permit info wasn't entered and that I needed to get it. So I hung up and called the Alarm Monitoring Desk at the Gilbert Police Department. They gave me the number of my permit and said if there were questions, you (the company) could call him direct. I recalled LifeShield and got a new person, who gladly took the info and updated our account... and now we are monitored. Neither person wasted my time with sales ** or small talk. It was a fast, efficient call. I thank them both.

Camera shows connected but has blue lines and no picture....still working to resolve the issue.

Doug was very understanding of my frustration. Sending out a new cell unit and a new 80# sensor which keeps tripping.

Quick and courteous response.

Reorder adhesive for sensors. Prompt and fast.

Excellent technical service.

I had a false alarm created by myself due to the fact that I did not disarm the security system within the allotted amount of time on 2/17/14 and I never received a call from LifeShield's Call Center. My faith in the system's performance is somewhat uncertain at this time, but the customer service representative assured me that it's working properly now. Also, I was disappointed with the faint sound of the siren. Compared to the previous alarm system that I owned, this siren is faint and cannot be heard from outside of the home. I'm not sure if that's by design or not, but I would think that an audible siren from outside the home would provide another form of deterrent. All said, Lifeshield's Customer Service is very good, but in my opinion, the hardware does not compare to other big name security system providers. Hopefully the hardware will get better since I'm locked into an agreement for a considerable amount of time.

The system has functioned well, thwarted a couple of break-ins during that time. I had no trouble with the self-install at the time. I found the instructions clear. I do not have a service contract as I bought the system outright and installed it myself, so I cannot speak to how the company handles those. If you are tech savvy enough to use a computer, you can install the system. Based on how the m/o of my attempted break in and how some of them are being done in the city, I have ordered a few more sensors and a cellular gateway and going to tweak things a little.

Jackie did a good job helping me figure out what to do about a tamper message with our motion sensor.

I am left in the dark as to remedy to current problem with no celluar service for my security system located in Virginia City, NV.

I appreciate your system pricing and service... BUT it was too much for me to do so I called my son to help me. THANK YOU. PLEASE HIRE SOME PEOPLE IN THIS AREA!

Customer service was efficient. Lifeshield is an overall good security company.

I spoke with several people to a course of the day while I was setting up my system and everyone was very knowledgeable, friendly, patient and welcoming.

Great people answered all my questions. Great price (Extra door sensors)

Was double charged for install $198 and equipment $125. Called and was refunded the money next day.

My touchpad was operating incorrectly. I contacted Lifeshield and they quickly assessed the problem and identified it as defective. They immediately provided a RMA number and complete instructions for its return.

I have only a Verizon hotspot for internet at my home and rely upon the cellular gateway since Lifeshield cannot connect wirelessly yet. I am told they are working on it. I have been waiting over a month for the new CGW so I called tech support and talked to Karen. She was very helpful and even called me back with an update on the new CGW. Lifeshield has always provided excellent customer service which helps make up for some of their technical shortcomings.

Rotisserie chicken kept in oven overnight was forgotten and oven turned on, melted plastic and caused smoke to fill home and smoke alarm went off. Tried to disarm alarm but it came on again and could not find number to call alarm company to report the situation was under control. Later contacted LifeShield and discovered the monitoring company had wrong phone number to contact me at home before calling in alarm. The last four of phone number were transposed (6263 vs 6362). I was transferred to about 2 different customer service reps before getting number updated and two different customer Service Reps to confirm procedure for handling an alarm event. The fire dept did arrive at my home and the smoke alarm was off and house aired out. I was cleaning the oven when they arrived. I told them about the plastic melting and causing smoke to the smoke alarm and did not have a number to call alarm company (Life Alert). I apologized for the inconvenience to the fire dept. I now feel I know what to do in the event of an alarm event that would make me feel secure in my home.

I was very happy with the service provided. I am already a customer and this is for a 2nd home. Sure it will be great!

The system always works perfectly.

I just called in to correct my mailing address. However, everyone I have dealt with at LifeShield has been professional, friendly and efficient.

Tech was very patient and helpful but could not solve the problem. He said they will send a replacement part free of charge.

I couldn't get my profile information to update and called in and the person was most helpful. I've called a few times and every time I am well pleased with the person answering the call. You have great staff and it makes me feel more secure. Thank you.

This company is very good, service is very nice.

I had a billing issue and some questions on the equipment and how to use and set it up. But there was a young lady by the name of Karen that went through all of it and she was wonderful. Keep up the good work!!!!!

My first month was billed at the incorrect amount. The customer service representative was very helpful and made sure that I'll be credited the $5 I was overcharged and that the upcoming months will be billed correctly.

I needed a replacement part, the sales man was very helpful and will be mailing it right out to me.

I would recommend to the marketing department that the literature is redone, but we were able to work through it through the support department and get everything up and running.

I am Clarice **'s daughter, Sallie. I called to inform Life Shield that we could no longer have your service...my mother was in a rest home. Sadly she passed February 3, 2014. I know she had a contract, but things happened so quickly I wasn't able to get the information you needed. She was buried next to her husband February 8th. I wish to Thank You for your time and help and service...we felt safe with Life Shield.

I am a new user. So far every time I needed help tech support was very helpful in answering my questions and addressed my issues promptly in a professional manner.

The technical service group is topnotch. The technicians are very familiar with all the products and their advice is quick and accurate. I am 100% satisfied with LifeShield and their support group.

The rep answered my questions and helped me resolve both log on and system issues.

She was very nice about the payment situation, she said the payment went through.

Good communication on issue, explained issue in detail and solution being offered.

I have contacted LifeShield several times. Each time I received great customer service.

I was dismayed when my brand new alarm system's Cellular Gateway developed a periodic loss of cellular signal. Approximately every half an hour, the CGW would send out a warning that it had lost its cellular signal, and then about a half an hour after that, it would report that its signal had been restored. I moved it, reset it, and the problem persisted. After my second call to technical support, the unit was deemed defective, and LifeShield issued an RMA # and replaced it. Unfortunately, it will be a number of weeks before they have one to send me. All in all, I've been very impressed with LifeShield's quality, reliability and customer service. This was an unfortunate glitch, but understandable, and well handled. I would have preferred if they had been able to replace the unit in a more timely manner, but they are standing behind their equipment and their service. And that's important. I recommend this company because I see they are working on improving, and they have done well by me so far. Thank you, LifeShield.