KitchenAid Cooktops

We purchased a Kitchenaid induction cooktop. After one month of light use the unit made a loud bang and went completely dead. We were told at least two weeks before a tech could look at unit. Tech replaced the entire unit under the glass top. After about one month of light use, same thing happened. We were told two weeks before anyone could even look at unit. After being on hold for 56 minutes and then much "conversation" they sent someone out in a couple of days. Same problem the entire unit needs replaced. It will take another two weeks minimum for parts and to reschedule tech. All this time we have no stove. Another call to explain this is not a suitable resolution to this problem. We were told that is all we can do. They will not replace this defective cooktop with a dependable unit. They will only repair not replace. That certainly is not working for the consumer.

This stove has been a disaster from the beginning. Just 2 years old and this will be the third electronic board replacement. If it is available. Of course it is right before Christmas once again. I am unable to comment on other Kitchenaid products but I do know that I would never purchase a stove again from this Company. If we could afford another stove right now we would get rid of this one in a heartbeat. I know others have commented on this but to be told after purchase that the use of the self cleaning mode is not recommended should have been the first red flag. Very nice looking stove but the old adage of lipstick on the pig does come to mind.

We built our house in 2016 and put in five Kitchen aid appliances. (Cooktop, dishwasher, refrigerator, oven and microwave) All but the oven have failed. The dishwasher leaked and we are having to replace our entire hardwood floors and maybe cabinets. Cooktop could not turn off gas, had to replace knob valve. Dishwasher leaked, refrigerator failed icemaker, microwave tripped main breaker. They are now sending me opportunities for insurance that cost almost as much as the original device. If they fail again, I think I have to replace with something more reliable. Not much support after talking to them on phone.

Cooktop model KCGC506JSS is great to look at, however it's nearly impossible to clean the glossy black surface after a night of cooking. The cast iron grates stain easily but eventually come clean with enough elbow grease. Sadly, I don't recommend this cooktop and wouldn't buy it again if given the opportunity.

Our induction cooktop had not worked properly since we bought it. We finally had a service man come out and look at it. Unfortunately after the warranty had expired. The repairman told us the cooktop was wired incorrectly at the factory causing other modules failures in the unit. The incorrect wiring so was common with Kitchenaid, there was a service repair process already established in his system. We spent over $600 in repairs and it still is not working correctly. It would cost another $1200 to fix.

We overspent on KitchenAid products thinking we wanted "the best" high-quality kitchen appliances. We were completely wrong and will never look at or buy "high-end" KitchenAid products again. Our oven hood rusted out within one year and our microwave needs to be slammed to "operate properly". A service professional from KitchenAid/Whirpool has been to the house on two occasions. He said the hood was rusting due to proximity to the coast!! Further, the Microwave needing to be slammed was normal operating. Customer service responded that there was nothing we could do. Bottom line, these products are defective and the KitchenAid/Whirpool Customer Service will not correct the problems. Please read the reviews and beware.

This oven and cooktop was included in the purchase of our home. The broiler is amazing. Watch it! It heats up fast and works well. The oven takes hours to cool down. We routinely roast vegetables for 15-20 min of cook time, turn off the oven and then listen to the fan blow for 3-3.5 hours. After contacting the company I was told the cool down time is dependent on the ambient temperature of our kitchen. Hummm… The most uncomfortable thing about this unit is the ease at which the knobs turn and start the flow of gas. If you bump a knob, it will turn slightly and within minutes you will smell gas. After contacting the company, we were told that they are aware of this issue and their recommendation is to remove the knobs when not in use. Unsafe. Not recommended.

This is not a good product!!! The top is not glass and will chip. The control panel is in a bad spot you constantly make it beep while trying to wipe it off since it is on the top of the stove. The cleaning feature works with steam and it does not remove grease, be prepared to use oven cleaner. Lastly mine is not even 2 years old and the seal coating is coming off of the oven door and I called KitchenAid and they told me sorry it is out of warranty.

Parts around the warranty. 2 months runaround, every week another story, they cannot locate the parts. Ask her to be escalated that had to 26th of Jan. to find the parts or come up with a resolution, now that day has passed out getting the runaround to wait another 5 days when myself does not work, this service 2 years old. KitchenAid does not pay everybody there has a total attitude. They promised to call you back unable not.

KGCC566Rbl03 was off and I heard a boom boom sound. Turned to see it caught fire. I rushed out and called 911. Fortunately I was home so no major damage. Called the co. and they sent a repair guy who said it cannot be repaired. Co. called to tell me that since it is from 2007 it can catch fire as it is old. Which seems like a dangerous preposition. And so they are not going to replace and want me to pay for a new one with a small rebate (25%) of the MRSP. Seems like they don't really care that their product caught fire. I have asked to replacement and they are refusing. What are my options. We have been without a stove top Since Nov 3, 2020. They sent the repair guy on the 17th. Since then I called and have to wait 2 hours if someone will receive the call.