KitchenAid Cooktops Reviews

Please do not buy KitchenAid Downdraft Cooktops: I am writing to formally requesting all not to buy regarding my kitchen aid KCGD500GSS gas cooktop, which continues to exhibit a significant operational problem that has not been corrected despite multiple service attempts authorized and paid for by Whirlpool. Since installation in January 2026, the downdraft ventilation system has consistently pulled excessive flame away from the burners during normal operation. Rather than merely removing cooking vapors and smoke, the downdraft appears to interfere with the burner flames themselves, causing flame distortion, instability, reduced heating performance, and inconsistent cooking results. The problem occurs during ordinary use and materially affects the cooktop’s intended function.

Kitchen Aid Induction top Model #KSIB900ESS3, (30-INCH 4-ELEMENT INDUCTION CONVECTION FRONT CONTR KITCHENAID, RANGE INDUCTION Stainless Steel). Bought in 2022 as part of kitchen reno, after much research said top 5 in Canada. In 2025 cooktop started shutting off and beeping. Did not trip breaker, but had to flip breaker to get it going again. Since we had extended warranty, Whirlpool would have nothing to do with us. The Extended Coverage replaced the control board twice within a month. That did not fix the problem.

Purchased a KitchenAid gas cooktop model number KCGS556ESS06. Where the knobs are situated and close proximity to the burners when cooking the metal knobs get hot and will burn your fingers. I’ve tried to contact KitchenAid, which puts you in a loop of automation and nearly impossible to talk to a representative. At first glance, the cooktop is attractive, but in person and installed, it is cheaply made with poor instructions for installation.

In November of 2021 I purchased a KitchenAid Gas range that was over $5,000 and was told it would easily convert to Liquid Propane. This is not the case! I have had problems with this unit from the beginning. It does not function properly or normally with propane. This was not revealed to me when I purchased this unit. When I use the burners on low and the down draft at the same time it pulls out the flame. I was told to block the down draft so it would not pull as hard but this does not solve the problem, it still pulls out the flame and leaves my kitchen to fill with gas. This is a safety issue and is not acceptable, but the service tech from Appliance & Refrigeration Hospital tells me this is normal and the unit is functioning fine.

We purchased a Kitchenaid induction cooktop. After one month of light use the unit made a loud bang and went completely dead. We were told at least two weeks before a tech could look at unit. Tech replaced the entire unit under the glass top. After about one month of light use, same thing happened. We were told two weeks before anyone could even look at unit. After being on hold for 56 minutes and then much "conversation" they sent someone out in a couple of days. Same problem the entire unit needs replaced. It will take another two weeks minimum for parts and to reschedule tech. All this time we have no stove. Another call to explain this is not a suitable resolution to this problem. We were told that is all we can do. They will not replace this defective cooktop with a dependable unit. They will only repair not replace. That certainly is not working for the consumer.

This stove has been a disaster from the beginning. Just 2 years old and this will be the third electronic board replacement. If it is available. Of course it is right before Christmas once again. I am unable to comment on other Kitchenaid products but I do know that I would never purchase a stove again from this Company. If we could afford another stove right now we would get rid of this one in a heartbeat. I know others have commented on this but to be told after purchase that the use of the self cleaning mode is not recommended should have been the first red flag. Very nice looking stove but the old adage of lipstick on the pig does come to mind.

We built our house in 2016 and put in five Kitchen aid appliances. (Cooktop, dishwasher, refrigerator, oven and microwave) All but the oven have failed. The dishwasher leaked and we are having to replace our entire hardwood floors and maybe cabinets. Cooktop could not turn off gas, had to replace knob valve. Dishwasher leaked, refrigerator failed icemaker, microwave tripped main breaker. They are now sending me opportunities for insurance that cost almost as much as the original device. If they fail again, I think I have to replace with something more reliable. Not much support after talking to them on phone.

Cooktop model KCGC506JSS is great to look at, however it's nearly impossible to clean the glossy black surface after a night of cooking. The cast iron grates stain easily but eventually come clean with enough elbow grease. Sadly, I don't recommend this cooktop and wouldn't buy it again if given the opportunity.

Our induction cooktop had not worked properly since we bought it. We finally had a service man come out and look at it. Unfortunately after the warranty had expired. The repairman told us the cooktop was wired incorrectly at the factory causing other modules failures in the unit. The incorrect wiring so was common with Kitchenaid, there was a service repair process already established in his system. We spent over $600 in repairs and it still is not working correctly. It would cost another $1200 to fix.

We overspent on KitchenAid products thinking we wanted "the best" high-quality kitchen appliances. We were completely wrong and will never look at or buy "high-end" KitchenAid products again. Our oven hood rusted out within one year and our microwave needs to be slammed to "operate properly". A service professional from KitchenAid/Whirpool has been to the house on two occasions. He said the hood was rusting due to proximity to the coast!! Further, the Microwave needing to be slammed was normal operating. Customer service responded that there was nothing we could do. Bottom line, these products are defective and the KitchenAid/Whirpool Customer Service will not correct the problems. Please read the reviews and beware.

This oven and cooktop was included in the purchase of our home. The broiler is amazing. Watch it! It heats up fast and works well. The oven takes hours to cool down. We routinely roast vegetables for 15-20 min of cook time, turn off the oven and then listen to the fan blow for 3-3.5 hours. After contacting the company I was told the cool down time is dependent on the ambient temperature of our kitchen. Hummm… The most uncomfortable thing about this unit is the ease at which the knobs turn and start the flow of gas. If you bump a knob, it will turn slightly and within minutes you will smell gas. After contacting the company, we were told that they are aware of this issue and their recommendation is to remove the knobs when not in use. Unsafe. Not recommended.

This is not a good product!!! The top is not glass and will chip. The control panel is in a bad spot you constantly make it beep while trying to wipe it off since it is on the top of the stove. The cleaning feature works with steam and it does not remove grease, be prepared to use oven cleaner. Lastly mine is not even 2 years old and the seal coating is coming off of the oven door and I called KitchenAid and they told me sorry it is out of warranty.

Parts around the warranty. 2 months runaround, every week another story, they cannot locate the parts. Ask her to be escalated that had to 26th of Jan. to find the parts or come up with a resolution, now that day has passed out getting the runaround to wait another 5 days when myself does not work, this service 2 years old. KitchenAid does not pay everybody there has a total attitude. They promised to call you back unable not.

KGCC566Rbl03 was off and I heard a boom boom sound. Turned to see it caught fire. I rushed out and called 911. Fortunately I was home so no major damage. Called the co. and they sent a repair guy who said it cannot be repaired. Co. called to tell me that since it is from 2007 it can catch fire as it is old. Which seems like a dangerous preposition. And so they are not going to replace and want me to pay for a new one with a small rebate (25%) of the MRSP. Seems like they don't really care that their product caught fire. I have asked to replacement and they are refusing. What are my options. We have been without a stove top Since Nov 3, 2020. They sent the repair guy on the 17th. Since then I called and have to wait 2 hours if someone will receive the call.

Going on day 11 without a range. It took 7 days for service company to order a part that is backordered. This is for a new range that failed after only 52 days. For a multi billion appliance company that is totally unacceptable and ridiculous. Stay away from KitchenAid. There is no concept of customer service.

We bought a KitchenAid gas cooktop (model #: KFGU706VSS01) approximately 5 years ago. It has been nothing but trouble since we purchased it. You can’t cook 1 large pot or 2 smaller pots before it starts clicking and shuts off. It’s really annoying and pisses you off when you’re right in the middle of cooking especially when cooking large meals. If the top gets too hot it just shuts off and it takes too long to reset. For the price we paid we sure expected a much better product. We would never recommend any kitchen aid stove top products. What a mistake! Shame on kitchen aid for selling these terrible pieces of crap. You have my email or phone number if you "KITCHEN AID" would like to respond to us!

Bought our 30" induction cooktop in 2014 along with other KitchenAid appliances. It has had many electronic problems over the past 5 years and in fact had problems within the first year. It just starts sending out error codes for no reason whatsoever. It is completely unreliable for such an expensive unit. I have talked to a few appliance repairmen and they all say electronics components are cheaply made in all appliances and will soon fail. Don't waste your money on high end appliances such as this. Just go for a minimum electronics appliance.

I thought I was getting a higher end product by buying Kitchenaid appliances. Currently my induction cooktop (I paid $2000) to has an error code F47. This means I need to replace the computer board. Well that will be $478. The unit is only 2 yrs old. While I’m at it, my Kitchenaid refrigerator freezer is also not working. This will be the 3rd time to have a serviceman come. The freezer fan Needs to be replaced. It’s also 2 years old. That will be another at least $200. I’ve had trouble with the kitchenaid oven too. It makes loud buzzing sound. I already had a fan replaced on it. The dishwasher had some trouble not cleaning properly but I changed the dishwasher tablets to a more expensive brand and I’m hoping that will solve the unclean dishes issue. My recommendation would be don’t buy Kitchenaid.

We purchased in July 2018, in August 2019 unit failed. We did not purchase an extended warranty and are in repair hell. The replacement circuit boards from the Whirlpool factory distributor are not identical to the ones the factory installs. We are now headed for the third primary circuit board and the unit has been unusable 5 weeks and will likely be down another 1-2 weeks - assuming the factory board works. My strong recommendation is don't get sucked into any of the whirlpool induction cooktops. Customer service is abysmal unless you are willing to escalate it up to the Care Resolution Team in Benton Harbor, MI and worst of all most Whirlpool agents just don't want to take ownership of a problem, but rather shove it off on the local repair tech.

I paid almost $3,000 for this range in August 2018, had it installed in October 2018. It the cooktop stopped working in September 2019. KitchenAid says warranty is no good because I paid for it over a year ago. Ridiculous it died within a year. But, I also bought a KitchenAid refrigerator at the same time and within 6 months the ice maker had to be replaced. If you're thinking KitchenAid, go elsewhere! It's no wonder they push extended warranties so hard. Can't even make an appliance to last a year.