KitchenAid Cooktops

KitchenAid Cooktops Reviews

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About KitchenAid Cooktops

KitchenAid sells a variety of cooktops for home chefs. Customers shopping online can filter results by size, price, features, color and cutout height. 0% APR financing is available on orders of more than $299. The company includes free delivery with online purchases.

KitchenAid Cooktops Reviews

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    Page 2 Reviews 10 - 40
    Customer Service

    Reviewed Nov. 25, 2020

    KGCC566Rbl03 was off and I heard a boom boom sound. Turned to see it caught fire. I rushed out and called 911. Fortunately I was home so no major damage. Called the co. and they sent a repair guy who said it cannot be repaired. Co. called to tell me that since it is from 2007 it can catch fire as it is old. Which seems like a dangerous preposition. And so they are not going to replace and want me to pay for a new one with a small rebate (25%) of the MRSP. Seems like they don't really care that their product caught fire. I have asked to replacement and they are refusing. What are my options. We have been without a stove top Since Nov 3, 2020. They sent the repair guy on the 17th. Since then I called and have to wait 2 hours if someone will receive the call.

    Customer Service

    Reviewed Nov. 3, 2020

    Going on day 11 without a range. It took 7 days for service company to order a part that is backordered. This is for a new range that failed after only 52 days. For a multi billion appliance company that is totally unacceptable and ridiculous. Stay away from KitchenAid. There is no concept of customer service.

    Reviewed April 21, 2020

    We bought a KitchenAid gas cooktop (model #: KFGU706VSS01) approximately 5 years ago. It has been nothing but trouble since we purchased it. You can’t cook 1 large pot or 2 smaller pots before it starts clicking and shuts off. It’s really annoying and pisses you off when you’re right in the middle of cooking especially when cooking large meals. If the top gets too hot it just shuts off and it takes too long to reset. For the price we paid we sure expected a much better product. We would never recommend any kitchen aid stove top products. What a mistake! Shame on kitchen aid for selling these terrible pieces of crap. You have my email or phone number if you "KITCHEN AID" would like to respond to us!

    PriceReliability

    Reviewed Feb. 11, 2020

    Bought our 30" induction cooktop in 2014 along with other KitchenAid appliances. It has had many electronic problems over the past 5 years and in fact had problems within the first year. It just starts sending out error codes for no reason whatsoever. It is completely unreliable for such an expensive unit. I have talked to a few appliance repairmen and they all say electronics components are cheaply made in all appliances and will soon fail. Don't waste your money on high end appliances such as this. Just go for a minimum electronics appliance.

    Reviewed Dec. 3, 2019

    I thought I was getting a higher end product by buying Kitchenaid appliances. Currently my induction cooktop (I paid $2000) to has an error code F47. This means I need to replace the computer board. Well that will be $478. The unit is only 2 yrs old. While I’m at it, my Kitchenaid refrigerator freezer is also not working. This will be the 3rd time to have a serviceman come. The freezer fan Needs to be replaced. It’s also 2 years old. That will be another at least $200. I’ve had trouble with the kitchenaid oven too. It makes loud buzzing sound. I already had a fan replaced on it. The dishwasher had some trouble not cleaning properly but I changed the dishwasher tablets to a more expensive brand and I’m hoping that will solve the unclean dishes issue. My recommendation would be don’t buy Kitchenaid.

    Customer ServiceStaff

    Reviewed Oct. 4, 2019

    We purchased in July 2018, in August 2019 unit failed. We did not purchase an extended warranty and are in repair hell. The replacement circuit boards from the Whirlpool factory distributor are not identical to the ones the factory installs. We are now headed for the third primary circuit board and the unit has been unusable 5 weeks and will likely be down another 1-2 weeks - assuming the factory board works. My strong recommendation is don't get sucked into any of the whirlpool induction cooktops. Customer service is abysmal unless you are willing to escalate it up to the Care Resolution Team in Benton Harbor, MI and worst of all most Whirlpool agents just don't want to take ownership of a problem, but rather shove it off on the local repair tech.

    Verified purchase

    Reviewed Sept. 16, 2019

    I paid almost $3,000 for this range in August 2018, had it installed in October 2018. It the cooktop stopped working in September 2019. KitchenAid says warranty is no good because I paid for it over a year ago. Ridiculous it died within a year. But, I also bought a KitchenAid refrigerator at the same time and within 6 months the ice maker had to be replaced. If you're thinking KitchenAid, go elsewhere! It's no wonder they push extended warranties so hard. Can't even make an appliance to last a year.

    Customer ServiceInstallation & Setup

    Reviewed Aug. 23, 2019

    First, they had to deliver 3 different units because upon installation by a certified electrician the oven shorted out completely. That should have been a major red flag for me, but unfortunately I was enamored by the look of the stove. I have it only 4 months and literally out of nowhere some chalk like scratches from underneath showed up. The surface still is smooth. The technician came and claims it’s from the cookware I use.

    I have had a glass top prior for 20 years and the top was literally in perfect condition never a scratch. How he came to the conclusion it is because of my cookware I have no idea. My cookware is in perfect condition. This oven shows every little drop of water. The top is very difficult to clean. I follow their instructions exactly and still had the burner indicators wear off just from washing with soap and water. Interesting that no other burner has the damage that this one does. So in terms of the logic of the pans it should be on all burners.

    Customer service sucks, They will only go by what the technician says. In addition every burner cooks extremely unevenly. Cooks way too high even when you put it on the lowest setting. The stove was a complete waste of money. The only thing good about it is that it is a good looking stove but that’s it. Paid 1500.00 for this hunk of junk and am filing a small claims court against Whirlpool the parent company. There are too many similar complaints about the stoves. Wondering if there should be a class action suit against this company.

    Reviewed Aug. 15, 2019

    Had to replace a downdraft electric range so did not have much choice. Decided to purchase this KitchenAid range which was a terrible mistake. From day one it is hard to clean the glass top and stainless steel areas which scratch and stain so easily. You have to become a slave to this stove to keep it clean. As careful as you are, it will still scratch and stain!! Getting into the technical part, the oven fan broke in the 2nd year and the switches were not working. Luckily I had a home warranty, but it took 3 different repairmen to correct the issues. Now the burners are not working and they were replaced along with the switches and the 2 large burners are worse than ever. The repairman says there must be a short within the stove and now the insurance company has to send someone else to evaluate it. I am afraid of a fire being it is an electrical problem. I will never buy another KitchenAid product again!!

    Customer ServiceStaff

    Reviewed July 26, 2019

    Our KitchenAid gas range was six months out of warranty (18 months old) and the igniter failed. We spent $255 to repair and within one month it failed again. Repair company tried to reproduce the failure but to no success. The igniter worked intermittently so they would do nothing about it. Contacted KitchenAid to see if there was a recall or something they would help us with. No results! Continued to have the problem and the repairman came out three different times to try to diagnose the issue-he contacted KitchenAid but didn’t get resolution. Spoke with a customer service manager who was supposed to investigate the issue and she said she would call back in 20 minutes; she never returned the call.

    We have called them at least 6 times and they will not stand by their product. So we have to buy a new range after only 18 months. No wonder KitchenAid pushes an extended warranty-they don’t make a quality product!! We will NEVER buy another KitchenAid, Whirlpool, Maytag, Amanda, or any other Whirlpool owned product!!!

    Staff

    Reviewed July 15, 2019

    Cooktop did not operate properly from day one. Service person sent to site 3 times from appliance store found no CODE for defect. Appliance store not helpful with suggestions and we hired an electrician to upgrade electric box. Still no luck. Service tech did not receive error message and yet we receive F I E 0. Cooktop is not dependable and BEEPS and BEEPS. We shut off the switch at the box. Many complaints on ConsumerAffairs.com so it must be well known to KitchenAid and appliance store that this unit model is full of DEFECTS. Yet, they off NO assistance.

    Staff

    Reviewed June 5, 2019

    Known problem! The service tech called to talk me OUT of repairing the F47 error. 1000 to repair a 2 year old 1500 induction cook top. He advised trash & replace! Do not buy. Even authorized Frigidaire Service Tech says use the half that is still working and replace when that fails. This is a KNOWN problem by KitchenAid and they still charge to repair this.

    Customer ServicePunctuality & SpeedStaff

    Reviewed May 29, 2019

    Our KitchenAid 30 inch electric cooktop burst into flames, from every knob, while the unit was not even being used. All knobs were turned off, the cooktop hadn't even been used that day, and fire just started bursting through the knobs. KitchenAid sent a technician to diagnose the issue. The technician could not determine a cause of fire, but did say this is an ongoing problem with the Whirlpool brands and he has seen this same problem many times before. I called KitchenAid to discuss a resolution, and they became rude when I asked for a refund on the unit.

    They said the value is less than $200, so they will not be refunding, but could offer a 30% rebate on another cooktop. KitchenAid themselves said the cooktop should not have caught on fire, and the technician said there was no reason for it to catch on fire... So their "resolution" was not acceptable to us since their product could have burned down our home. When I said this to KitchenAid, the representative told me "Well, we're talking about what DID happen, not what COULD have happened." She also said, "You've had this unit since 2011 and this is the first time you've experienced this, right?". This was a very rude statement in my opinion, because of course this is the first time their product caught fire and almost burned down our home. It's also irrelevant that this is the first time the unit caught fire... There never even should have been a first time!

    Punctuality & Speed

    Reviewed May 1, 2019

    If you like KitchenAid products, think again. They offer nothing in the way of supplying the pre paid for appliance in a timely manner and when you complain they just keep extending out the delivery date with no care for their customers. WORST experience ever!!!

    Price

    Reviewed April 17, 2019

    I spent $2500 on a KitchenAid downdraft electric range model number KSEG950ESS. Please don't waste your money if you are considering a purchase. The AquaLift technology for self cleaning is horrible! It cleans nothing! The oven takes forever to preheat! It scratches with the lightest touch and because we know that we are very careful but still continue to find scratches on the surface. I hate this range and would've been much better off purchasing a much more inexpensive range!

    Reviewed Feb. 20, 2019

    We have had our KitchenAid cooktop for about a year-and-a-half. During that time we have had full episodes of the gas being turned on inadvertently. The knobs are situated so that by merely brushing against them, the gas can be turned onto the burner just enough to not light. Fortunately, each time we have smelled the gas and taken action. We recently removed the knobs just for our own safety. So now when we cook we have to get the knob out of the drawer and put it on. This design flaw is very dangerous. I can't imagine having children and having this Appliance in the house. This in addition to the fact that the oven below it does not have a satisfactory cleaning method makes me sure I will never ever buy another KitchenAid product. I also have a KitchenAid dishwasher that is difficult to load and very unsatisfactory. Wish I had my old GE products back!

    Reviewed Feb. 4, 2019

    We built a house and moved in 5 months ago. I already described the problems we had right off the bat with the freezer/fridge. We finally replaced it with GE, because after being "repaired" 3 times, it still didn't work. Now the range has problems: it has a double-oven. One of the ovens wouldn't turn off. We had to throw the breaker and cut the electricity to it. This is a 5-month-old range! 2 days later when we turned it back on it was OK. The technician already ordered the parts because apparently it will happen again. Today we received a letter from KitchenAid offering extended insurance for the dishwasher: $400 for 5 years. This is almost what we paid for it. I'll tell you what, KitchenAid: when that dishwasher breaks, and I KNOW it will, very soon, we will replace it with ANYTHING BUT A KITCHENAID BRAND!

    Price

    Reviewed Nov. 14, 2018

    I have had this gas downdraft cooktop for eight years. The knobs are plastic and break after three to four years use. We travel a good bit and are home six to seven months out of the year so I am being generous when I say they last three to four years. The knobs are plastic and bore out which makes them not only nonfunctional, but unsafe. When this happens you cannot turn the fire off. I have had to order five new knobs, at the cost of $17.10 each. They have gone up in price over $2 since I last ordered. At best they probably cost $2 or less to manufacture. I would urge anyone to not buy Whirlpool products, who makes KitchenAid. I also have double ovens, poorest self cleaning ovens I have ever owned. They are also poorly calibrated.

    Reviewed Nov. 12, 2018

    I had this cooktop installed in my newly built home 2 years ago. Since then, it has failed completely twice. If you use more than 2 of the 4 burners at the same time, it just blows and will not work at all. Service is a long and arduous process. Of the 2 years I have lived here I have been without a cooktop for 4 months and counting. The latest breakdown was at the end of September. I've had 3 service class so far, next one scheduled for Dec 10, 2018. Going to be a GREAT Thanksgiving!!!

    Reviewed Oct. 24, 2018

    I purchased KitchenAid stove with glass top last week, but I am surprised that its glass is getting stains every time even a single drop of water goes on the glass. I spent almost $1700, thinking of getting a superior product, but it's so unfortunate that their quality is very bad. I was using Whirlpool for the last 10 years. Their glass top is very easy to clean and no issues. I called Lowe's (BRAMPTON). They say we can't return the appliances once they are used. PLEASE DO NOT BUY... OTHERWISE YOU WILL BE CRYING AFTERWARDS.

    Installation & Setup

    Reviewed July 5, 2018

    I purchased KitchenAid ceramic glass top cooktops. This is a sour lemon! 2 days after the installation, it made a big sound and burnt up heat indication light. And it started showing small bubble like things on surface. No matter how much I cleaned, it did not go away. I thought this was factory defect. I told the dealer and they replace with a new top. But with this new top, it's starting to show the small bubbles again. I had several glass top cooktop before but this is the worst one to get cleaned. And I don't like the burners' sizes. There are 2 large burners and 2 small ones and no medium size. If I use small burner for medium size pan, it takes forever to get hot and if I place medium size fry pan on large burner, oil splashes on burning surface around the pan. Whoever made this cooktops, do you cook?

    Verified purchase

    Reviewed May 26, 2018

    This cooktop has ‘dots’ marking the top burners. The dots look like splatters- confusing to clean but not a huge thing. The thing I hate about the stove is the vibration it puts off when cooling. The bottom drawer (which is useless) vibrates when the oven vents, after use. It is so annoying. I’ve moved everything out of the bottom drawer but no improvement - just a constant rattle until the oven is cool - poor design. I would never buy this again!

    Reviewed Dec. 2, 2017

    This is not a KitchenAid product, but just have to add my two cents here. My GE stove is just 8 months old and has a cracked glass top already. The service man could not figure out why, it is a hairline crack and is not really noticeable, yet.... nothing was dropped on it nor was anything dragged across it to scratch it. So GE blamed it on the copper bottom pans I was using on it. The top is horrible, it will not clean up at all, used the cleaner that came with it, a razor blade, still looks like **. GE is going to replace the top under warranty, but I would never, ever, buy one of these types of stoves again, they are horrible...

    Reviewed Nov. 25, 2017

    I have had my range for three months and I have spent an inordinate amount of time cleaning the stovetop. I have owned stainless steel appliances before but for some reason, this stovetop shows every drop of water and makes stains constantly. It is also scratched up even though it is new and I can't seem to understand why. These scratches are not directly around the burners so it isn't due to wiping off stains. If you like your stainless to look clean, find another manufacturer. My Thermador cooktop was never this hard to keep clean.

    Reviewed Nov. 20, 2017

    I purchased a brand new home in June 2016 that came with KitchenAid appliances, including a touch-activated electronic induction cooktop. It was a little frustrating at first because none of our existing pots and pans would work with the induction cooktop, therefore we had to purchase all new pots and pans. The best part of the system was that everything heated and cooked VERY QUICKLY, however we still had to make sure we had the correct pan size for each of the different sized burners.

    And then the fun started. Two months after moving into our home and using the cooktop I heard a nice "POP" noise while I was using the cooktop (actually my wife was using the cooktop, who am I trying to kid). I received the all-now very familiar F47 error, which didn't go away after resetting the breaker, and ultimately requires an entirely new, complete circuit board (of $300 - $500 value). Long story short, since August 2016 I have heard now four more "POP"s with the most recent occurring yesterday. So I have received new circuit boards in August 2016, February 2017, June 2017, August 2017 and now they will likely want to give me another one by December 2017. I have requested an exchange in June and August and was denied both times since "it can be fixed". I've made a request for another exchange today, and I'll be happy to update everyone as soon as I get a response.

    Verified purchase

    Reviewed Oct. 11, 2017

    Bought a new home - KitchenAid appliances were an upgrade ($12000 plus). Ha ha. Worst (electric) double ovens and gas (propane conversion) cooktop ever - after 5 new homes and 47 years of appliances. The electric ovens are a joke - cannot hold a temp, even with oven door closed! The cooktop - indescribably inferior to everything we've owned - including a 'Caloric,' now defunct, and a (condo) Magic Chef - no joke, either.

    Reviewed Oct. 3, 2017

    We replaced our kitchen in November of 2017 with stainless steel KitchenAid appliances. The cooktop is the worst ever. Difficult to clean, scratches easily, crazy electric elements overheat and burn food even when on low. You can't regulate the temperature at all on the left front burner. The metal on the top and bottom of the cooktop is so cheap and so sharp that I have nicked my hand numerous times when cleaning. Just horrible and a waste of money. It looks like a war zone even though I clean it after each use (takes a good 15 minutes with the cleaning paste and pads designated for the cooktop). So time-consuming. Seriously, I have another cooktop in my pantry area and I use this when I cook anything than boiling. Just horrible.

    Coverage

    Reviewed Aug. 30, 2017

    DO NOT BUY ANY APPLIANCE FROM KITCHENAID. The refrigerator sucks--broken when we just bought it. The dishwasher sucks, the metal cover cut my leg twice. And the cooktop is the worst one. Their 2nd-5th year warranty is just a joke, it only covers little kinds of cracks, which does not match almost all conditions. And its quality is very, very bad that it broke suddenly while I was frying eggs using a light pan. And it just happened 14 month (just over 1 year) from we bought it. DO NOT BUY IT! UNLESS YOU WANT TO CHANGE THEM EVERY YEAR!!!

    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed July 27, 2017

    I bought a stainless steel fridge in January 2015. It started to rust right in the middle of the doors, right in your face. Called up customer service since I had bought a 4 years golden warranty that does not cover aesthetic. Of course! I threaten them to go to court and all they could come up with is selling me another fridge at a much lower price. But the problem is that it’s 2017 and the collection has entirely changed its looks so I had to buy the entire collection at a lower price but still... remember that my fridge was a 2015.

    I received a fridge with bumps and without all the accessories that goes into the freezer. I also received the stove with bumps, scratch, the main handle was crooked about an two inches and on the top of it all my range had multiple color and finishes. The stainless was not the same on the door and on the drawer and not matching the fridge and the dishwasher. So many hours spent over the phone and days of work lost to wait for delivery that never comes on time. I did love KitchenAid but the quality is not there anymore. I forgot about my cordless blender paid 400$ that also started to rust. Customer service started to blame the humidity level in my house. Lol! My sink and my shower is made of stainless steel and never rusted.

    Price

    Reviewed May 16, 2017

    KitchenAid Double Gas Range - We bought this new in 2012. I noticed right off the bat that the oven was not working right. My husband called them. They told him some things to try. He did everything they told him even to replacing a motherboard that cost over $300. Still not working right. Since we paid a lot of money we were trying to figure how to be able to use this. Nothing we did worked. The last straw was this Mother's Day when I tried to make 2 cakes and both were ruined. I wouldn't now recommend this range to anyone. It will be trashed because I wouldn't sell or give this to anyone because I know it is crap.

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    KitchenAid Cooktops Company Information

    Company Name:
    KitchenAid Cooktops
    Website:
    www.kitchenaid.com