Kinetico Water Systems Reviews

I had a water softener, but it wasn't large enough. So I went to talk to Kinetico. They had a commercial size, and that's what I needed. So I switched to them. I needed it, and they accommodated me quickly. I had an iron softener. Takes the iron out and the smell. And mine went out. I went over and talked to the rep, and she had one, and they put it in the next day.

I needed a system because we had excess calcium in our water. I selected Kinetico because it doesn't take any power to run it, is efficient, and that is what my family has had for the last 30 years-plus. The location did a great job. We like the quality service. Also, the equipment works sufficiently and flawlessly. Any of the buildup on all of our faucets disappeared within a month and the water quality is much better. We have peace of mind. We shouldn't have to worry about it. Work with a good authorized dealer.

We built a new house, and then our neighbor told us that he had a Kinetico system and how well it had worked for him. So, we went with that. I installed myself. It was fine. Thus far, we've really had no trouble. We have a reverse osmosis system from the same outfit underneath the sink for our drinking water and the filters are way more expensive than some of the other brands. So, I'd tell others to look into those brands. I thought Kinetico is on a higher end price-wise compared to some of the others, but I don't have a lot of experience. We went pretty much off my neighbor's recommendation. He said he's had the same dishwasher for 25 years. With this water, it's almost hard to believe. Without the system in this country, the dishwasher won't last a year.

Two of my friends have Kinetico systems. They were happy with it, so I picked it. The agent who installed it was the same agent who is an exclusive agent for this area. He gave me a good price, and we installed all the filters, and it's been hassle-free. We have hard water so we got the softener system with a water filter for drinking at my kitchen tap. It was based on size and the hardness of the water and the compactness of the system. The water softener part of it works fine, but there's a design flaw in the water filtration system. The cap keeps falling off. It's a thing. Then I had to mechanically fix it myself, and I'm not a plumber, so I fumbled through it. There's a lot of cleanup work. It's not a big deal, but it seems like a very basic design flaw. The system works fine.

I have Kinetico at my home in New Mexico and it sucks. It is at a mountain home, which is at 8,000 feet and is occupied only six months out of the year. It's in an area that is susceptible to freezing. So I shut down the system and it's wrapped with heat wire to keep it from freezing during the winter. But all too often, it bridges during that shutdown period, and I have to have somebody come out and take care of that. It cost me a couple of hundred bucks almost every time I go back and open the system up, and it's a pain in the butt. Other than that, it works fine. Once we get back, I pay them $200, and we get everything straight, it works great until the next cycle and I go through that again. Here in Texas, I have a regular salt use regenerate based on a time basis rather than a use basis. It's a standard water softener and it works great. I never have a problem with it.

I called Kinetico to have a water softener put into my house. My experience was good. But I've never heard a word from them afterward. Don't even know how to change my filter. I obviously need my filter changed. It's never been changed, because I don't know how. They didn't show me that. They said they would check back with me in a week after it was put in to see if everything was going well. Then, I reached out to them and never heard another word. The system's great. But the follow-up on customer service sucks.

I called Kinetico and they made an appointment right away. Then they came out quickly and put the system in. I got the whole water conditioning system. We have well water. So, the system is taking all the impurities out. The only thing it doesn't take out is rust. Kinetico is very good at making appointments for fast service. You can get an appointment even the next day. They're efficient, polite, and courteous. They do everything that they advertise.

This is my second Kinetico system. I've had it for years. It has become a lot more expensive than it used to. But I don't have the slight sulfur taste that I used to have. Get it.

We didn't like the water at our house and we needed a water system. We chose Kinetico because they had a good reputation. We don’t have hard water but there are minerals in it and it has a bad taste to it. You can taste the chlorine. Kinetico added a system under the sink and now, I don’t taste the chlorine. The water tastes good, and that’s all I care about. Everybody should have a water system in their house if they can afford it. It's expensive but it's worth it because water is important. Kinetico does great work. I’m very happy and pleased with all the interactions we've had with them.

We wanted to have water we could drink out of the faucet and Kinetico has a woman in the advertisement who says it helped her hair so much. So, we decided to get the system. But it didn’t make any difference to my hair. They should quit advertising it. We have the kitchen water faucet, and my husband and I were wondering if there’s a filter for it and whether it’s supposed to be changed. We’ve been using the system for three years and Kinetico should have a follow-up program. The techs should come out and make sure that it’s okay. They could follow up maybe a year out to say we’re doing the right thing with the filters and ask if the water is coming through correctly.

When Kinetico was trying to sell me the water softener, they weren't very clear about how it worked and they weren't very clear about if you go through GreenSky, you don't get any type of service. But if you pay monthly, the service was included for the lifetime. So, I thought I was saving some money going through GreenSky and they would come service it. Now, my equipment doesn't work and my water is still hard as crap. It is awful. Kinetico's customer service is terrible and when I tried to call, they were rude. They didn't really want to help me or change anything. They sent somebody out who backwashed the system. Also, I have never once added a bag of salt in the two years I've had that thing. So, I hate it and I'm paying money for something that is not working.

I had hard water. I looked up some of the places. I liked the availability with Kinetico. Installation was good. I now have drinkable water. I like the drinking system. It's a special faucet thing that they install. I just have to replace filters for the upkeep about twice a year. I'd recommend Kinetico.

The installation of our Kinetico system went okay. Ran into some snags in the attic, so we ended up having to go a different route. But, everything's okay.

I had Radon in the home and I decided to go with Kinetico because they could treat it. We got the system right before we moved from that house. The water was very hard and had a lot of minerals and after the installation, the water became better. It was very nice. The product seems to be good but it’s not cheap.

I've seen Kinetico installed in a lot of offices and it's what we had previously. It was time to upgrade. We weren't having problems. The previous system could no longer be used, so we upgraded to the modern one. We're now confident that we can continue our maintenance easily. It's like a utility. As long as everything's working, you don't know anything. It's a reliable system. No reason to hesitate.

I did a city water test, and it didn't quite jive with the information that the city was providing. So, I just wanted to make sure that we were drinking clean water, and we're not getting residue and buildup in the dishwasher. I got the Kinetico water softener and the RO system from Gordon Water out of Grand Rapids Michigan. Their customer service is excellent. They installed it and it just started working. The drinking water has a distinctly different taste, and actually to the point where we really dislike preparing anything with tap water, as we prefer to do through the Kinetico system. We put the remineralizer on it, because we noticed that it made the water so clean that it was like almost a little unnatural. So, the remineralizer helps a lot. I replace the salt in the system every couple months. I also replace the filters on the RO system once or twice a year. It's kind of a set it and forget it thing, which I really appreciate.

Fort Myers office only. Great sales and installation folks. Very poor service department. 2+ weeks to get service only to cancel day of service. Made a new appointment 5 days later only to not show. Would have been ok, but a no call no show is not acceptable. I did receive a call back that they would be sending someone out later in the day….received a text late in the day with some BS story that they again would not be coming out. Still waiting for service. Buyer beware as Florida is tough on equipment, and if you need service….this company does not value customer service. My suggestion would not buy with Kinetico. There are several other companies to choose from so don’t get dragged down their rabbit hole.

It was fairly simple to set up the appointment for a water softener system. The reps were fine. The system is functioning as a water softener I would assume would function.

When I bought our home and I could afford a water softener system, I heard Kinetico advertised on WHO, so I investigated it. I liked that it didn't have electricity. Plus, if you ran out, it automatically switched over and you still had soft water while the other one was recharging. I don't ever run out of soft water. It does a wonderful job. I spent money and put all-new plumbing in the house and put a new shower and a new bathroom in, and I didn't want it to get destroyed with crappy water. So that's why I put a Kinetico system in. The shower is five years old, but it looks brand-new.

I have a whole house system. While I would rate their water system as fair to good. I would give their service scheduling system an extremely negative review. I purchased an annual service program that’s in excess of $1,000.00. Their scheduling system automatically sets an appointment for maintenance without consulting you for it to be a mutually agreed upon appointment. Additionally they give you a time frame to arrive between 9:30 am and 4:30 pm. My wife has a terminal illness and we spend an extraordinary amount of time with doctors. I have replied to their emails, text messages, and phone calls explaining this and that we have to make mutually agreed upon appointments but it falls on deaf ears.

Shiloh Water Systems was recommended to me and they offered Kinetico. There was no system on this property to soften the water or to purify the water. So when we bought the property, we burned the old house down, built a new house, and installed the Kinetico. In comparison to the Culligan Water Treatment System that my daughter has at her farm, their water is so soft that I feel like it's slimy. And I was adamant that we not have that. So we like the feel of the water.

The raw water is always taste bad, and then it leaves a stench on the sink and everywhere. So we decided to install the softener from Kinetico. It was easy to set up our appointment and the technician who showed up and then installed the softener was good. Everything was good and smooth. I recommend Kinetico for everybody since the water softener is not the electric one, but a manual one. So it's good. We never had an issue.

I have very hard water and Kinetico gave me a rundown of the water test. Their water softener works okay. It seems a good system. The water is decent. However, it's a very expensive system compared to other ones. We did it because it was a friend of the family type of deal and we wanted one. But we paid twice what we would with a different system. It's all American-made and guaranteed for 10 years, and you can take it with you when you leave. But who's gonna do that? It's just a sales pitch.

I have the whole home Kinetico system and it's down in the basement. I also have the reverse osmosis for the drinking water. The installation was excellent. The owner in Des Moines came out. We've been very happy with the Kinetico system and I would recommend it.

I got the water softener and the dechlorination product from Kinetico. I got black countertops in my kitchen and we got really hard water. I got tired of that in the bathroom, in the kitchen, and the tiles. Kinetico is doing very well. I've had other brands and I wasn't really happy with them. Since using Kinetico, we've had really great water. I'm really impressed with the product.

We purchased our Kinetico system in late 2022 and have enjoyed the softer water and ease of use. HOWEVER...one day I go into the garage and there's water all over the floor, coming from one of the two towers. OK, no biggie, it's in warranty, so I call the company. ELEVEN DAYS later they finally get a tech out to fix it, for the low, low price of $199. So much for a warranty. Lo and behold, the tech wasn't provided any parts, so no repair. TEN more days go by, after I had to call them back several times to get a status of my repair when the manager was to call me back - NEVER happened - I get a scheduled time for them to come out and repair it...for the low, low price of $97. So much for a warranty. Run, run, RUN away from these charlatans.

Everything worked great with Kinetico. We bought a whole house water system. We can't use the waters that comes out of the tap, and we had an under-sink little one for a while, but we wanted something for the whole house. Kinetico's product was more expensive than most, but it's good. The system’s worked flawlessly now for a year or so. It's exactly what we wanted. Our water is clean and perfect.

Jordan S. and Johnathan S. went well beyond expectations of installation of the Premier Kinetico system. Fantastic, hardworking, honest, and knowledgeable of their product. Many thanks to both of you for a wonderful job and experience!

I live on a ranch with well water and there weren’t a lot of options in the area that came up, but Kinetico seemed like the most effective and has the least maintenance option. The installation of the system was great. Since then, we don’t have to worry about hard water stains and the reverse osmosis filtered out the well water and made the water drinkable. Kinetico’s products worked well for us.

We live in Colfax, and it’s very well-known for hard water like liquid rock. Where I worked, we use Kinetico for our company. It's a very large nursing home. We have three of your huge ones, and it works beautifully. Our water is perfect all the way across. The house that we had just moved into, they had this junk water filter or water softener hooked up. I had a plumber come in and look at it, and he was like, “Dude, this thing is a piece of shit.”

We live in an area that has a community well and the water was just not clean and caused a lot of stains in our tub and toilet. We had a RainSoft water filter system years ago that dealt with the salt system. We checked around and decided to go with RainSoft because they had not only the salt system and all, but they also have a separate additional system that goes through the filter after the salt. The main thing that we enjoy about it is the reverse osmosis. That gives us good drinking water. Their customer service was good, too. However, I'm not sure I would refer the system. It's just expensive and you can probably get something that is a lot cheaper.

Brian from Rabb Water came out and helped my Mom pick a water filtration system suitable for her needs. Shaw later came out and installed the new system in a professional manner. He was knowledgeable and concise in his instructions on maintaining the system in laymen's terms. Thanks! Great tasting water.

Thank you to Consumer Affairs. After making this review, the branch Manager reached out to me and sent someone out. There was a little debris in the line to fill the saltwater tank. I took 20 minutes to figure it out and fix it. I have been a loyal customer for 10 years plus and always trusted them, so pleased to see they could get this resolved, just wish the last tech could have found this problem during the last service.

The system I had was antiquated and could not be serviced. So Kinetico upgraded it. The installation was fine. I got a consult from one of Kinetico's contracted providers, and it was pretty seamless. Our water is noticeably less hard now than my previous situation.

Two years ago, we bought a new water softener system from Kinetico. It started leaking. So, we needed to get a new one. We got a new one from Kinetico once again. While it's been going on two years now, I called them to set up an appointment for them to come and check the old system out. They made an appointment and they came and took care of it. They talked to us about our choices, what we wanted, and we decided on what we wanted, and that was what they did. Kinetico, overall, has always been really quick to respond and make an appointment. Our water softener is pretty expensive, but we really like. I would recommend Kinetico.

We had our Kinetico system installed by Shiloh Water. I'm a disabled veteran. I have Gulf War Illness. It is a toxic exposure illness. I was interested because I'm trying to eliminate toxin exposure from my life as much as I can. And our water here in Salem is not very clean. It has lots of things in it, including a kind of radiation as well, which is actually concerning. I'm pretty sure the Kinetico system doesn't take that out. I'm sure we're still getting exposed to that. But the system has been pretty good for the most part. The filter exchange is a little expensive since I have to pay to have it done. I prefer to have somebody licensed do it, so it doesn't leak and those kinds of things. But other than that, it's been fine.

We've had a Kinetico. We're on our second Kinetico softener. I like them ‘cause they're pretty much worry-free. About once a year, you have to clean the tank. But it's not a big deal. I don't have to hire anybody to do that. And that's easy enough. The main thing that we have found, especially when you own your own well, you have to put a filter in front of the water coming into the house, ‘cause most domestic wells tend to suck up a little bit of sand and yuck stuff. It keeps it out of the filtration system on that softener. Makes them last longer.

Based on reviews and everything I read, Kinetico was the best product on the market. We purchased their water softening system as well as a reverse osmosis system. We had an excellent experience with their team and we've notices a big difference in our water quality.

I bought an old house that was on well water that had no water filtration system at all when I moved in and I had one installed. Kinetico bought out a company that I had done business with, and I am dissatisfied with them. A couple of years ago, around the time my annual service was due, they sent out a flyer that was deceiving. I thought that a technician was gonna come out and test the water. They were gonna pitch the new system to me but they would also service me because they weren't just a salesperson. Instead, the technicians came out and tested the water and told me I got to do this, this and this. They didn’t service me, so I don't even know where I'm at with the whole servicing the line.

We have a community well, and we have very hard water. A lot of people in this neighborhood have Kinetico, and they love it. It's very popular. We got a water softener and a water treatment system, but I didn’t like how they handled appointment scheduling. It was mostly done through texting and emailing, which is very annoying. Their whole system is crazy and the servicing has become more expensive. You need salt and filters and when the techs come out to service the unit, they don’t bring them. While I can buy the salt at Home Depot, the filters have to be ordered, which means paying for shipping. The Kinetico techs should have filters on their truck when they come. But the system itself works well and I would recommend it. The water has become soft, though it doesn’t last very long. At times, it seems hard. When I asked them about it, they had a good explanation. Overall, my experience was good, but occasionally irritating.

I was very pleased with Owen Water Conditioning but my communication with Kinetico was not good at all. When I contacted their office to request technical data sheets on the products we were considering, the representative I spoke with was very rude, disrespectful, and not helpful. If she worked for me, I would have probably terminated her position. I would probably recommend her to go to a Dale Carnegie course and learn some business etiquette. If I didn't already have $20,000 worth of their equipment installed in my house, there's no way I would ever recommend Kinetico from a manufacturer standpoint ever again. I have water softeners, tannin filters, automatic backwashing carbon filters, a multimedia sediment filter, and a reverse osmosis drinking water system, since we pull water from a lake for our home.

I had problems with my softener not long after getting it installed! It would not cycle or regenerate and we felt that our water was not soft! After speaking with a representative, it was suggested to install a new disc for harder water problems! Service man replaced the disc, to no avail ! Still not cycling and water still felt hard! They finally decided to replace the entire head! Worked great for quite a while but in the last several months my softener salt usage has gone up to a point of 2 to 3, 40 pound bags per month. I called again and they had me take a sample of my hard water in to be tested! Now they are recommending I replace the disc with a #3! Not sure this is going to help!

From start to finish, my experience with Kinetico of San Antonio was outstanding. I want to specifically recognize Chris, the salesman, and Issac, who handled the installation of our new S150 XP water system. Chris was knowledgeable, patient, and genuinely focused on helping me make the right decision for my home — not just pushing a sale. He took the time to explain the options clearly and made sure I understood exactly what I was getting.

After 37 years my old Kinetico system was starting to show its age. Purchased a new Premire XP with iron filter and K5 drinking water systems. The technician that installed it, his name was Alec, was absolutely incredible. He was super professional, friendly, and did an incredible job with the plumbing and installation. He definitely exceeded my expectations! That you Alec and thank you Kinetico.

They oversell the product to get the premium pricing. Salesman's big selling point was you will save money in salt over the long run. I still need 50 lbs every 3-4 weeks which is what my old locally built 2k worth system gave me. The water hardness is never below 2 and salt stains on my dishwasher taps which get changed every year! Not worth the premiums!

I bought the A200 system and softener in Dec 2023, and recently changed the filter for the water system ourselves (2024 someone from the company came to change it), and a few days later we found the two pipes (white color that link to 1st filter/3rd filter) are leaking water. Contact the company and they said yes it is under warranty (7 yrs) but to send somebody to visit is cost $250? Under warranty and I still need to pay a fee for them to visit? Then what is warranty for? Very disappointed that a Company cooperated with Costco will have such poor service. I would expect an explanation about what the warranty cover for 7 yrs from the management team.

Great system for years. Not at all DIY friendly. Everyone connected to Kinetico will not sell the homeowner parts. O-rings, gears, gaskets are not available costing thousands in repairs. I needed a 20$ O-ring and had to pay 1000$ for the whole head. I feel ripped off

They used to be reasonable. Now they won't ship you replacement parts; they force you into a $200 service call, and double the price of the part to boot. Why? Just because I guess. Why not charge more cuz you have to pay it??

Owning a Kinetico Aqua Kinetic A200 RO system should be about clean water and peace of mind. Instead, it’s turned into a source of frustration because of how poorly Kinetico manages its replacement filter supply chain. The only way to buy replacement cartridges is through a local distributor who doesn’t ship products. Their hours? Monday to Friday, 9 AM to 4 PM. That means if you work a standard job, you literally have to take time off just to pick up a water filter. Should maintaining safe drinking water really require burning a vacation day or asking your boss for time off? It’s absurd.

Kinetico water systems made two appointments with me allowing 4 hour windows in the same week. They don’t show up or have the courtesy to call and either cancel or explain why they didn’t show up either day. I called to find out why they didn’t show up or call only to be told they had an emergency the first day. I accepted the excuse and agreed to another date and time. They didn’t show up the second day just like the first. This is very unprofessional and not a good way to run a business. I would certainly not recommend them to anyone in southwest florida.

This is a second part to my first review. Donovan the general manager in Las Vegas fixed the problem and listened to my problem. He asked a lot of the right questions and understood the problem. Amazing customer service!!! He made me a believer that customer service is alive and well. Kinetico water systems is very lucky to have you!!! Thank you Donovan!!!

I own a whole house reverse osmosis system, but what I don't like about Kinetico, is the fact that they have their own filters that you have to buy at their very few local dealers and there is no competitive pricing. So we never know if the price we pay for these filters is a good price. At the prices they sell these unique filters, someone must have a very nice houses and very expensive cars in very exotic places! What if Kinetico closes tomorrow?.. Then you can't get no more filters and you have to change your expensive setup... to me this is called monopoly and I don't like this. If I would have known this before, I would not have bought their system unique to themselves.

I purchased what I was told was a full Kinetico dechlorination and softening system. What I actually received was a modified, substandard setup that even their own staff later admitted will require expensive “rebedding” every few years — about $700 each time. That is not normal maintenance; it’s the consequence of them cutting corners and selling a system designed to fail prematurely.

I couldn’t be happier with my experience with Kinetico Water Systems. Chris ** was wonderful from start to finish, his professionalism, expertise, and customer care truly stood out. The team took the time to thoroughly assess my water system and explained every step of the treatment process in clear, easy-to-understand terms.

Worst system on market. Valves stick dumps all salt on ground, 6 bags in 2 weeks plus peroxide come out 2 times and cannot fix. Says my house has a leak, wrong. Your little plastic valves stick and this was determined without checking valves. Guess he has x ray vision. Well when I checked valves stuck open so cleaned, reinstall, then all leaks stopped. I will service myself. Thanks for nothing. You're only as good as your techs. How do you troubleshoot with out checking valves

I had a 14 year old Kenmore water softener which I replaced. My Kinetico Premier water softener is installed and looks great. l also had chlorine and sediment filter which I did not have before. They used the pex lines to go above a sheet rock ceiling and get the one water line in the house added to the water softener (that my old system did not cover) without making any additional holes in the sheet rock. There is also a pressure gage by the system that shows 60 PSI in the home.

Ethan was extremely professional, and personable. He took his time to fully explain all about the system as well as troubleshooting. He left zero mess which was greatly appreciated. Ethan communicated well, and we were very satisfied with the install.

9/05/2025 I had the pleasure of meeting the technician, James. He has been working at Gordon Bros. approximately 8 months. He was extremely knowledgeable, professional, and answered all my questions. I would highly recommend James. Gordon Bros is very blessed to have him on the staff.

We have both water softener and reverse osmosis systems. I like that it uses absolutely NO electricity or natural gas. It is its own entity, working by itself. We purchased the extended maintenance plan soooo worth it cause after 3 years no bill for a company man (that installed it) to come out every 6 months. And it also comes with a 10 year warranty. We received 2 filters using 1 at a time (which get really filthy, our water here in Binghamton NY; in my opinion; is harsh/ hard and just nasty and the dirty filter we change out every 4 months proves it) BUT... the filters are completely cleanable. I run them in hot water 1st, then soak it in a sink or bin in hot OXY for a few hours and they come out white as new. I find with the scent of the oxy and soapy-ness of it the filters need to be rinsed out several times til no scent is left.

We called out several companies to assess our water issues. Jay ** addressed our concerns and explained everything in a way that we could understand. We had no idea the process. He took care of us and was able to move up the installation. Now I can drink water again and shower.

I just paid $14,000 to have a system installed in my new home. 3 weeks later, sounds like a jackhammer under my kitchen sink. Called the salesman, he said the problem is these refrigerator companies these days are mad at water treatment companies and it's their fault that I have a jackhammer under my sink. He said I need to get a filter plug for my refrigerator.

We got the water softener system from Kinetico and it's filtering the rural water and taking the chlorine out. At first, we intend to use it for our well water to filter the minerals in it, but we changed our mind and didn't use it for that. The service and installation were good. It's more expensive than the competitors, but it's still a good system. The water softener system works and the water tastes good. I'd recommend it.

I purchased a whole-house water filtration system with Kinetico and have had it for two years. With the system now in, I don't smell chlorine at all and the water tastes better. The upkeep is also very simple. You just change the filter once a year.

I’ve had Kinetico for over a year now and it’s been great. The guy from customer service followed up on how the system is doing. He told me I could go six months to a year before I'd have to have any service done on it, so I’m getting close to getting that.

We bought a water treatment system from Kinetico for our new house. They have good customer service.

We listened to a lot of AM talk radio, and there were commercials about Kinetico, and the concept of kinetic energy being used. Other conventional water softeners flush out the water whether you need it or not and waste a lot of salt and water. This concept of Kinetico was genius to us, and we were like, “Wow, this really works,” so we decided to give them a call, and we don’t regret it. I have been with Kinetico Water Systems since 2014

I have a basic water softener from Kinetico which goes all through the home except for the outdoor faucets. The guy who came out to do the presentation was very pleasant. He didn’t push anything, and basically, left it up to me to decide. I was satisfied with him. The installation took two hours to get everything done. The technicians had to reroute some water lines to basically eliminate the outdoor faucets. That was a little time-consuming.

It's been two years with Kinetico. It’s the top-of-the-line water treatment. I like the equipment, it’s good, and better than the old traditional ones.

Kinetico is the best water system. I've had Kinetico in three different homes, and it’s been excellent.

Kinetico Water Systems is my second water softener. I added it to my first one because somebody told me to. I have well water, so that’s why we got them. We had just moved in a week or two, but we knew we had to.

The company I hired to put the system in was always at the home show, the trade show that I would always go to for my company. I talked to the rep there and saw he was knowledgeable about what he does, so he was the first person I thought to call. He sells Kinetico products. I purchased a water softener. It's all through the house. The install took like a half hour, an hour. Not long. It's completely night and day. The thing works great. It's a great product.

I’m 93 and inclined to accept people as honest, to begin with. A teenager was sent here as a Kinetico salesman. His name was Michael and he told me a bunch of lies. The initial salesperson was a kid. He was frivolous and cocky. They sent out a bad salesman.

We have hard water, and the water softener from Kinetico certainly helps for many things. The cost is definitely not for middle class and below, and we are fortunate that we can afford it. They have been legit on following up normal routine and schedule things. There is a level of service that I expect and they follow through on it. No complaints there.

We built our house back in '97, and that's when we got our first system. It was recommended by somebody as I looked into things. And with it not using power, that was another perk. Two years ago, I had trouble with some of the gears inside. It got to the point where with the age of it, it was time to upgrade. I got the same size, just a newer version. It's two tanks and the newer head for the whole house. I had everything plumbed in and ready to go. All they had to do was hook it up and run the drain line. I see no difference in my first Kinetico compared to the second one. Everything still cycles the same. I have recommended it to about three people that have gotten them installed. My son got one a couple of years ago, too. So, I've been pleased with it.

We had hard water and I've known Kinetico for a long time. When I would research, it seemed that that's one of the better systems. There was a local office in Indianapolis, so I purchased that water softener. I purchased one for an old house, and when I bought a new house, I bought one there, too. We did the one that takes the salt, and then we also did the filtration system for my drinking water.

I put the brand-new Kinetico system in the house when I purchased the house. The equipment is working now after the first couple of months that I had a problem. It was with the installation and I had some issues with the equipment. Kinetico took care of it and they sent me some filters as compensation for their mistake.

I like the fact that it doesn't have to have power to run. That's a plus. But the people who come into the home to put the system together should talk to the homeowner about how they want the system set up, like where they want it to go instead of just doing the little diagram picture of the triangle thing. It would have made a hell of a lot more sense if they had moved it down a little bit.

We have hard water in San Antonio. I heard about Kinetico on the radio and I had Culligan before. The water is good now. Kinetico does a good job and they're better than Culligan.

I used them for 3-4 years. But 2years ago I was recommended other customer to them. And they do it very bad job installing. The tank sets outside didn’t burying into dirt. Both bottles are shaking. And the pipe connection broke (glue lose) water leaking lose half day of water (big open) and quote me $140 plus labor & material to fix it. I feel it not installing right on the beginning to cost pipe lose. Also I ask to put slab the install all tanks on it. They quoted me $500 to do it right way. Feel very upset about it. I am not referring any customers to this company any more.

We bought a system 2 years ago because of the hard water here in Southern California. It worked great for a year. Now, nothing. We had it serviced once last year and they told us to install a pressure regulator, which we did. The next time we tried to call for service, no one returned our call. We left a message with corporate and they told us to contact our local reps, so no help there. We just tried to have a service again today and the guy didn't show up when we scheduled him. Customer service is very, very lacking. The way the "general manager" spoke to me on the phone made me feel like this was all my fault. So, yeah, thanks for that. At this point, we are going to return the system and go with someone else. I don't need this stress in my life.

I have had Kinetico Water Systems for a year and a half now. They came over, gave me an estimate. The presentation was fine, and the representative was very professional. They said what they needed to do, and that’s what they did. The installation was wonderful. It’s been no problem. It was expensive, but I had gotten some other estimates and it was within the ballpark.

Overpriced!! I could not get it fixed. Either they didn't know how or just didn't want to be bothered. When filter did backwash at bottom of dial it would rattle the house and at end of cycle would not cut off and flood the drain field. If you do get one Do Not pay cash for it, Rent it because they won't fix it if you buy it.

When we bought our house, it already had a Kinetico system. When that system stopped working, we decided to reach out and get the same one. Kinetico happened to have a great promotion at the time, so we were able to get the reverse osmosis as well. Everything went fine with the installation. The installers did a great job. I wasn’t left with a watery mess or anything like that. They’ve been nice and polite, and they do their work neat and clean. They’re prompt for appointments, and we’ve had no issues with the system.

Kinetico is a simpler system to use. I talked to a couple of people that had Kinetico, and they said it was good, so that’s what I got to replace my old one. The difference is Kinetico uses less salt and doesn't use a timer, so if there’s a power outage, it still works without having to go down and reset the timer. And as far as the water, it's soft. It’s expensive, but it looks nice and performs well. That's what I was expecting, and that's what I got.

We have a horrible water situation out in Gold Canyon. The water is really hard and has a lot of minerals. Without a water softening system, there are big problems with shampoo, dishwasher, and even washing the car, due to the white deposits left on the surfaces. So, we thought we needed a really dependable system to combat that. With Kinetico Water Systems, those issues are now all gone. It's working well for us, and we're happy with it. We already have recommended Kinetico to some people. The customer service was great all the way around.

I have Kinetico since 2023. I was impressed with the water quality after they ran their tests and the reviews. I like how sleek their system was. I live in Arizona and I know how bad our water quality is. Now the quality is definitely better than what it was without Kinetico. We have the whole house water filtration system. We don't have that filmy skin after taking a shower. Our hair doesn't feel greasy after taking showers. We don’t have all the stuff that comes with hard water.

I live in Scottsdale, Arizona, and the water here is probably the hardest in the country. Setting up an appointment with Kinetico was easy. It's the second unit I bought from them. It does the whole home, so all the appliances last longer, the pipes don't get gunked up, and the clothes come out a lot better. It's all around very helpful and I’ve never had a problem with the service. It’s expensive, but it's worth it.

Our water system has been great. I’ve been with Kinetico for at least 19 years at this house and five years with the other one. Their customer service is very good. With their system, I notice the softness and the drinking quality of my water. Overall, they have been good, especially the people that put it in.

This is my second Kinetico system, and it's working great. I wasn't happy with the water softener that I had previously. I really like the metering of the salt media based on usage rather than time. It really saves a lot of salt. There's not as much lime scale that's accumulating around my water fixtures, and it feels soft on the skin when taking a shower. When they sold me this system, I didn't appreciate it when they said they’d give a better price on the water softener if I bought a reverse osmosis system, which I didn’t need.

I’ve been a customer of Kinetico since 2006. With their customer service, if I call them, they're great. The guy who originally put my Kinetico in went out of business. He got old, and there's nobody who would buy the business out. I ended up going to some folks in Kansas to service the Oklahoma area. Kinetico is a good system. There are no lightning storms that take it out of commission, so that's nice because there are no electronics in it. We're very happy with it.

I saw the advertisements for Kinetico. I like the fact that it doesn't have to use electricity, and I need it for my water. It's through the home. The water was much nicer to use, and it tasted better. There wasn't any scale in the tubs, showers, commodes, and things like that. It's a little expensive, but it works perfectly, and I'm very pleased with it.

I had Kinetico installed when I got my home almost two years ago. I just wanted to have safe water. The system has been working good so far.

We’ve had water softeners for years and when that last one basically died down, we decided to put out extra money and go with a Kinetico unit. It’s not the cheapest, but it seems to be a decent unit. Taste-wise, it’s not that far off, but the water tastes fine and the filters last for a couple of years, which is fine. My only complaint, the cost is more extravagant than it needs to be. For a paper filter being hundreds of dollars, it’s a bit of a stretch. But it's a good unit.

I bought this system years ago. All they did was to promote a “better” and more expensive system. I do not need it because of downsizing. Finally found out that it needed to have a replacement only for a part, after lots of research. The replacement was unbelievably expensive with no guarantee it would work again, and every time you gave someone come in and help will be another charge. I’m so done with this company’s strategy! Now when my neighbors asked, I highly asked them not to start with Kinetico!!! From a very upsetting customer!!

We're in Noblesville and we’re on well water. Everything gets stained and it’s gross. Our water's so hard, when we wash windows or cars, it leaves white calcium. We have a lot of iron and sediment in our water and we have to have a filtration system. We had an existing one that went bad. Kinetico did a good job getting it out and hooking up a whole water filtration system. They were in and out very quickly, explained the system well, and even hooked it up to where I can turn it on and off to be able to use it on my water line if I wanna wash my window or for the outside if I want to.

I had a whole-house filter system installed by Kinetico. It includes a water softener, reverse osmosis, sterilization, calcite, and backwash. I pretty much got everything. Since having the system installed, the water is better and not hard anymore. I have it checked quarterly for upkeep. All the filters get changed out and salt gets added as needed.

We had rusty water, so I looked up Kinetico and set up an appointment for them to come. The gentleman who came out was very thorough and really good. I liked him. It’s been about two years now.

I live down on the coast, so we have hard water. It was ruining my clothes and everything. I got the salt filter system from Kinetico, and the day we used the water softener, we could see the difference. They come out monthly and check the salt and other water components. The system registers how many gallons have been consumed. Once I used that many gallons, they sent me a text telling me it was time to change filters. They are great, and I have always complimented them.

Bought a water purification system in 2020 and wanted to get filter replacement today. Contractor stated I needed a new membrane, filter and etc for $750! He said I can give you a discount for a new system for $1,000. What. A. Scam! Overpriced and overrated! Horrible customer service! They don't try and reach out and let you know when to replace either so easy to see their angle in all this. Unethical at the very least.

We prepaid for salt delivery and filter changes, but the company accepted our payment and never fulfilled the service, dating back to last year. Despite multiple opportunities to correct the issue, there has been no follow-up or delivery. This experience reflects a serious lack of integrity and professionalism. We are extremely dissatisfied and cannot recommend this company based on our experience.

I ran into a salesperson while skiing, and he provided me with some information about Kinetico. He seemed very trustworthy and very knowledgeable. Customer service was very communicative throughout the entire process and they sent me over a lot of information to read through and understand what I was getting into. I live in a condo and I got a drinking water system, and I like its quality.

I'm very pleased with Kinetico. We got it because we wanted to make sure our water didn't have unnecessary medications in them and with our reverse osmosis, we can definitely tell it’s all positive with our skin hair and our food.

Our neighbors had a Kinetico system and were happy with it, so I chose them over other companies. Setting up an appointment and interacting with the team were both good.

I have had a water softener in my old house and it broke. It didn't work very well. It was one of those cheaper brands. And then I met Tom on a job because we're in the trades together. I just happened to call him up and told him what I was looking for, and he took care of me. That was my old house. And then I just built a new house, and he put one in my new house.

Our Kinetico system is working fine, and the water is good. The installation was great, but after that, we received no service. We've tried to get the maintenance plan, so they would come out monthly or quarterly to take care of it. We've tried to sign up three different times, but it's just not taking for some reason, so we have to take care of all the maintenance and adding the salt.

Kinetico is a local company. I've driven past its corporate headquarters many, many times, and I had well water that was undrinkable. We have a very old well. I live way out in the country and there's no public water lines. So as soon as I had the funding, first thing I wanted to do is get my water softener system.

I got a Kinetico water softener from Ernie's in Ceresco. My appointment with them went fine. It went really well, and I got it without monthly payments.

Kinetico was the system there before, but it was old, and the new Kinetico system is better. It’s good for the money.

I purchased a water softener and filtration system from Kinetico. The customer service representative was great. Anytime I needed them, they really have been stand-up. They were just top-notch. The installation team was also fantastic. They were wrapping up once I got home, but my wife said they did a great job. It's been almost two years since I got them and it was a great experience. I have recommended them to a few people.

The sales rep from Kinetico was great. The installation was also good too. I have no complaints over that. I'm seeing softer water inside and no rust on the pavers and house outside.

We started doing a little bit of research and Kinetico sounded like it would be one of the leaders, and that was good by us. We weren't going to compromise on that. We know that we have hard water and a lot of calcium where we live and my wife was really interested in it. The salesperson was very thorough and did a wonderful job. We knew what we were getting into. We've got the water softener system, and then we've got an add-on for our drinking water, a separate cylinder in the wall space. Installation was very smooth. We both immediately saw the difference with how the water felt, so we were pleased with that. Fortunately, we felt like we could afford it and went ahead and proceeded with it. It’s not cheap. Cathy was also very particular about her drinking water and that's why we got the other system. We pay a fee for the salt to be reloaded or optimized. I'm just not clear on what to expect longevity-wise with what we have. I don't know at what point that the hardware would become obsolete.

We moved into this house in '22 and we have regular city water. We decided to go with Kinetico instead of another company because of the easy set up. The water tastes better. My parents always had water softeners but they used another company and it was more trouble. We liked this one because it wasn't bulky, it fit well in our garage and wasn't old-fashioned. We’re over 65 and they have somebody come out if we need it and check up on us.

I had an old water system that was giving me a lot of trouble, like it tasted like salt. It was old. So that's when I called Kinetico to get an estimate, and they came in and they talked me into doing a brand new system and then adding the one under the sink too. I've always been of the belief that the main system that we have should be enough to purify it to clean the water. But my wife says, “No, let's get one for under there so we can drink from that.” So that's why I purchased it.

We have really hard water here and I got a water softener for Kinetico that goes through the home. They came here and my wife did most of the interaction with them. Installation was smooth and our water is now a lot softer. I recommend them.

My old system was going bad so I got the whole house filter from Kinetico. They've been around for a long time. Setting up an appointment with them went fine, and the installation team was good. I spent a lot of money, and they were offering discounted reverse osmosis filters for new customers shortly after I got mine. They wouldn't let me get included in that deal though, so I never got a reverse osmosis filter through them.

Kinetico is the best in class and that they are well worth the money. And when it comes to your home and your health, you need to go for what's the best product available, and it's Kinetico. My prior system stopped working and I was looking for a replacement. I chose Kinetico because of their reputation, and I looked at their website, and they are top-of-the-line. And since I was going to make that kind of an investment, I believe in buying the best you can get. I had the water softener system and the reverse osmosis from them.

When we moved to Peoria from Michigan, the water was a concern. We looked around and they said everybody has a water softener. I was looking for a water softener, water purifier as well as an RO system with minerals backfilling which is why I went with Kinetico.

We have water softener from Kinetico. We looked at other companies but it seemed like Kinetico was a good product. After reading the reviews and seeing what we like, we decided to go with them.

Whatever you do is do not buy this Kinetico. I was having problems at 8 months and they wanted to charge me a service charge to come out to fix it under warranty. Have had nothing but problems with it as a contractor. I installed three systems and houses that I built and wound up replacing them with other products to satisfy my homeowners. Way overpriced and way overrated. The staff Leesburg Florida are the biggest scammers you can find. I will be happy to refer you to many other companies.

If you want to improve the quality of your life in general, you need to get Kinetico. You don’t have to do maintenance on your faucets and things like that because you don't have that build-up. So, it's an investment in your time as well. Kinetico has made a huge improvement in the quality of my water. The big selling point for me was I could be able to bring it with me if I moved, and I did. I've never had anything like it before and it’s been all right. The water is not nearly as hard, it tastes better, and I don't have the calcification going on that used to happen, and it’s a wonderful improvement. The Kinetico team has been good. I don't have to see them very often, which is a good thing, and I haven't had problems where service issues have been terrible.

We have hard water, and I knew we needed a water softener. Kinetico is a well-known name, so I called them. We have our own system, and they fill it with salt. Our water is softer, I don’t have to use as much shampoo, and it doesn’t leave that orangey residue on my sinks and tubs.

We went with Kinetico 25 years ago, when we lived in another state, and we just continued it when we moved. I got the reverse osmosis and the water system the first time because the water was potentially toxic.

I've told people that I have a water system. I'm on a water well, which I do not particularly care for the taste of. I knew someone who worked for Kinetico, and so far everything’s great. I haven’t had any issues.

I had two water softeners from Kinetico. I didn't compare its price with other water systems, so I don't know if I got hosed or not, but I probably did. Customer service and the installation team were fine.

I had a RainSoft system in the past and was planning to go with them again. But when I moved into my new house, Kinetico contacted me first and the sales representative was the first to arrive and did a good job. I purchased a water softener and an under-sink filtration system.

Water out here in Arizona is pretty bad. A representative from Kinetico came over, took water samples, and gave us a demo. We were happy with what we saw, so we decided to go with them. We got the Kinetico overdrive water system, and they did a good job during the installation. Now, the water tastes so much better. I would like for the technician to come back and take another water sample to see what it’s like now and whether it has improved.

I'm on a well and that water is about 40 hard, so to have any kind of water softener is a must. I was building a brand-new home in 2000 and I saw an ad on television about it and called. He came down and installed my water softener and my RO system. We have to rebuild the water softener once every 20 years and I'm still using the same RO system.

I first heard about Kinetico from the builder of my home. I read the reviews about it too. I had the water filtration system and the water softener. I didn't really notice any difference in the softening of the water. But the drinking water filter worked out. The reverse osmosis worked well. It was good however Kinetico is really expensive. The replacement filters are overpriced. But other than that, it's a good system.

I had both a water softener system and an under-sink RO system installed by Kinetico. I live in Arizona, so a water softener system is necessary. The water here is really harsh. When I bought my house, it already had a rented unit, but I decided to get my own system instead of paying a monthly fee. There was also an RO system, but their system seemed better. It’s expensive, though, which is my only complaint about the overall system.

I am a general contractor and I had a project down south of Richmond. We knew we needed a big-time filtration system, so we looked Kinetico up. And they hooked up a big system down there for me at that house. It was very pricey. They put a lot of stuff in there. And then brought them to my personal house.

We lived in Indiana, which has notoriously terrible water. Everyone has to have a water system because the water is very hard, if not the hardest in the country. And so, we had to have it in our home, and we had to update it. When we moved back, I got very spoiled by my water filter at the sink, and so I just had one installed. So, we have the sink filtration on this one. The Kinetico representative I dealt with easy very pleasant, and the installation team was great. The cost of the water system is fine.

We got a water softener system from Kinetico. I had a great experience with them. The installation team was very respectful, informative, and quick. Everything went very smooth. My water now feels nicer and clearer. We don't have hard water anymore.

I decided to explore water systems due to concerns about the quality of water, and I discovered Kinetico Water Systems through Meetze Plumbing. We didn't want to keep drinking the subpar water quality we had been dealing with. The consultation with them was very positive. Our serviceman, who usually comes out, is great—very thorough and professional.

I replaced my previous water system with a new one from Kinetico Water Systems because I had a good experience with them before. The installation process went smoothly, even though it happened a while ago. I find the system to be quite trustworthy, which is why I chose to purchase the same brand again. Overall, I'm satisfied with the product and would rate it 4 out of 5 stars.

I purchased a water softener from Kinetico after moving to a new home with a well, which was a first for us. After doing some research and having our water tested, we decided to go with Kinetico.

I've been using Kinetico Water Systems for over a year, and while I've had generally positive experiences, there have been a few issues. The installation went well overall, but I experienced a leak shortly after it was set up, and the refrigerator connection had to be disconnected because no one came to resolve the issue. When I reached out, they claimed it wasn't Kinetico's problem, so now my fridge isn't connected to water.

I've used Kinetico since moving from Pennsylvania in 1992. We were unfamiliar with the area and told the water was very hard, so as our house was being built, they installed the Kinetico system for us. My experience with the system has been great, without any problems. I did need a replacement once, but otherwise, they visit annually to maintain the system, including the unit under the kitchen sink that provides reverse osmosis water.

I purchased a water softener from Kinetico Water Systems after hearing about them on the radio. My water was good both before and after installation, but the Kinetico team was very helpful. The product was efficient and required minimal maintenance—just occasionally adding salt. Overall, it was a very good experience.

The installation team of Kinetico impressed me with their professionalism, going above and beyond in their work. The new system, which is installed inside under the sink, has noticeably improved the water quality compared to the old system we used to have outside. However, I think it would be beneficial if Kinetico could reach out to customers after a year for a check-up, especially concerning the filters and their longevity. Another area for improvement would be getting someone out sooner to replace filters.

I knew I needed a water system and actually went online to the Facebook page for my neighborhood. I had worked in water purification before. The other leading one is Culligan and I knew I didn't want that one. A lot of people in my neighborhood had the Kinetico system. Once I learned about that, we had a rep come over so we could hear what he had to say. And we liked that. So, that's what we went with. We got the one that is for all through the house and the separate thing in the kitchen.

I purchased a Kinetico water system and a compact water softener because I rely on a well for water. A good friend of mine has Kinetico and due to his positive experience with their system, I decided to follow his lead. Setting up the appointment was straightforward, and the process involved both phone discussions and an in-person presentation. My wife handled the installation process while I was out of town, and it seems to have gone smoothly.

I chose Kinetico Water Systems because I had sulfur in my water, and I needed to neutralize the smell. The installation team, led by Tim, was excellent, and I've used them for all my plumbing needs. They were very thorough, explaining each step of the process, and ensuring everything was understood and signed off on. Since installing the system, I've noticed a significant change in my water quality—no more sulfur smell, and it's been a great improvement.

Marco took a look at the concern and knew exactly what to do. His professionalism and customer service was excellent. He even provided additional business offerings that I was not aware. He was quick polite and definitely an asset to your team. Thank you, Marco.

The staff at their Garner office were very helpful and consumer-friendly. I had their reverse osmosis system installed under my sink, and it has improved the taste of my water. As a frequent water drinker, I can definitely say there is a noticeable difference. Overall, I’m satisfied with their service and give them a thumbs up.

I decided to purchase a Kinetico Water System for my home because it was recommended by my plumber. Living on a well means dealing with hard water, and the system seemed like a good solution. The installation process was impressively quick, thanks to the efficient team that handled it. I've had it installed for a couple of years now, and it's definitely made things easier on my appliances. The difference in water quality is noticeable and much appreciated. Overall, the product works as advertised, and I am very satisfied with it. I would rate it a 5 out of 5.

I learned about Kinetico Water System through a condo we purchased that had a Kinetico water softener which performed very well. We decided to go with a large commercial system.

Everyone from Kinetico Water Systems who has been over has been very knowledgeable. The guy that came over to talk to us was very knowledgeable. He answered all questions. My husband checks the salt, would see how much has been used, and add. We change the filters every six months to a year.

We have water hardness and since installing the Kinetico system, we saw a difference in the water immediately. We have annual maintenance on the system and it's relatively easy to do. It's an excellent system, and I would strongly recommend it.

1-Star Review: Disappointing Experience with Kinetico Water System. I regret choosing Kinetico for our home water system. From the start, the installation was poorly done, and it was clear that the system recommended to us was not the right fit for our home’s needs. Despite raising concerns, customer service was unhelpful and dismissive. We also paid for maintenance visits that never happened. Every time we reached out, we were either given the runaround or ignored entirely. The lack of professionalism and accountability has been incredibly frustrating. For the price we paid, we expected much better service and reliability. I would not recommend Kinetico to anyone looking for a hassle-free and properly supported water system. Look elsewhere if you want a company that stands by its products and values its customers.

My experience with Kinetico has been excellent. I had the Kinetico system from the previous owner. It was still working after 30 years, but I upgraded my system. But I never rebuilt the softener. I am very satisfied and happy with it.