Kinetico Reviews

The installation went well although, we were not running soft water for the first few weeks. We got the system in and the osmosis water filtration connected. Within the first couple weeks, it caused the water connection pipe to disconnect. We called them back for service and the technician said it couldn't possibly be their fault. But he went ahead and checked all the systems and that was when they determined that they had not turned on the system when they set it up. He set it all up so that we actually have soft water functioning. We love the system and we're really impressed. It provides really good quality water and we appreciate the water that we're drinking. It makes a huge difference in keeping all of our showers clean and the lavatory.

I love Kinetico or I wouldn't have bought it a second time. They gave me a complete pamphlet on when I need to change filters and how to monitor my salt. I have soft water now. If you want a system, buy a Kinetico.

We have a Kinetico RO system under the counter sink, and I drink all the water that comes out of it. I've purchased water filters for the purification system, and Kinetico put a water softener in for us, too, several months back. I noticed that the softener appears to be working better. The bubbles are greater in the water, and we have softer skin.

I went with a soft water system and a regular filter. The installers were good guys. Working with Kinetico was easy. Everybody was good.

Our house was a new build and so as soon as we were ready for the water softener, Kinetico came and installed it. So, timing was great and they were fantastic. After the installer put it in, he walked me through everything and I didn't have any questions when he left. They did the reverse osmosis thing for us and it's so good. It's the best water we've ever had and I love the drinking water in the kitchen. I also love the soft water in the shower. I could not be happier with the system.

I've always had good luck with Kinetico's techs. They are very responsive when I have an issue. They come out within a day or so and sometimes, on the same day. Also, everything seems to be working fine with the system. I don't get any more rust stains or anything like that.

We have well water at our cottage and it was discolored and had a rusty look to it. They said it was a lot of tannins in the water and it was probably safe to drink, but we didn't want it staining the laundry and the toilets. And it looks gross. The reps came out, explained everything and answered all my questions. They were helpful. We're happy with the Kinetico system. It’s great for well water because sometimes there are issues with well water. And it's nice to have something in place that can get it to where you want the water to be.

I've had a Kinetico system for years, and I just got a brand-new one put in last year. Install was slick as a button, and the system goes all the way through the home.

I wanted to get the filter changed but they don't have anybody to cover it. They gave me a day next month on the 5th of July. But I'm not using the filter anymore because the water doesn't taste good and I'm just buying water cases. That's a hassle. But overall, everything has been okay. I had an issue once and I called in. They told me that a guy would call me within 10 minutes and he did. We did a live video call and he fixed my issue. Kinetico's system is really easy to use. For service, I can just call them and they come over and fix it. They were really helpful and the product is good.

Kinetico's reps came into our house and did a test. Then, they gave us information on the results and did a sales pitch. They did very well and we ended up purchasing a water softener and the reverse osmosis faucet. Their installation took several hours and it went very smoothly. Someone came and put the equipment in in the garage, then he did the thing through the granite and put in the reverse osmosis faucet. The installer was not insanely friendly, but he did his job. He also told us about changing the filter every year at the faucet and about the salt. We signed up for the salt delivery and one time, they opened up the equipment and found that we were out of salt. We hadn't checked. So, they put a couple of bags in for us. Since we started using Kinetico, the water's softer and there's less buildup at our faucet.

I had a good experience with the sales rep of Kinetico. I upgraded the water softener and iron filter. I was happy.

I got Kinetico's osmosis product. I like it. It works good. It's the second one. We've had one for several years. We had to get another one because they couldn't get filters for the one we had. We got a lot better water pressure with the newer one. As far as them getting it set up, they were very good, except I didn't like the first installer. He didn't put it in right.

The vendor was awesome. They answered all the questions and explained everything. We have super hard water and with Kinetico, it's softer and doesn't smell like chlorine. I fill the salt and change the filter once a year and it's been a good system for me. I like that it doesn't use electricity.

The rep who came out was a good sales agent and was very knowledgeable. Since having the system, the water is much softer and we don't have as much of the water residue type stuff. Also, Kinetico is easy to reach. If I have questions, I never have a problem contacting them and they're knowledgeable about their products.

We bought an existing house, and it had a lot of hard water stains all over the place. Kinetico did a chemical analysis and checked the water for hardness and other items. They determined that I had hard water and we needed to get a softener. Having the system has eliminated the hard water stains. Kinetico did a good job, and the system has worked great. We've had it for a year, and it's perfect.

It was seamless and perfect with the team who set up the system. They've contacted me a couple of times to come back and do a post-thing review, which was standard for them. I feel better knowing that I'm drinking something that's through their process. I'm currently considering buying one for all four of my kids in their houses because I think it's the healthy thing to do.

I've been happy with Kinetico. We've noticed an improvement on our skin and hair, and the water tastes better. My clothes seem to come out a lot whiter too when we do a wash. I've got a one-year maintenance scheduled for early July, but thus far, it's been really low maintenance. The only thing that really holds it back is it is a very expensive system.

Kinetico came and tested the water. They were easy to work with and I like the fact that they're local and their products are made in the US. They were helpful in sharing information about my water, the results that they found, and what options that translated into. The installation was shorter than what I expected. The system softens all of the water to the rest of the house.

The salesperson was very nice. They answered all my questions. The installation went perfectly fine. They said that they would bring out salt, but I was not available the first time that they wanted to do that. I have not heard from them again. I'm also thinking about calling them to having them come check and make sure that the system is doing a good enough job. I haven't been through much salt at all, and I'm already getting lime deposits and things in my toilets.

The reps were very professional and easy to work with. I enjoyed them. Since having the system, the water has been a lot better. However, there is an enormous amount of silt in my water and it gets stuck in one of the pre-filters. Kinetico recommended me to call my well guy and have them put a different screen head. But I called them to care of my water.

Kinetico's reps were very nice. They scheduled an appointment as soon as possible because we had to go back to California for a bit and they made it work for them to be able to come to our house before we left. Every time I called because I had a question, they were very polite and they worked with us. When we had an issue one time, they fixed it right away. When they came out, Kinetico's techs went straight to work and we had no issues with them.

Every experience I've had with Kinetico has been good. The techs came and worked on the system a couple times on my old one and then, we upgraded to a brand-new water softener system. The water is about the same as it was before. It's good. But now, we don't use as much salt.

We had Kinetico in our previous home. For our current home, we also wanted Kinetico so we reached out to a local provider. We have a lot of people in the house with skin conditions like eczema. But everybody's skin is better with the softened water. The Kinetico techs are always very knowledgeable. We were up north before and the guy we had there was so knowledgeable. Then the lady we have here is so nice. She came to our house personally. She's very sweet. We've always had a very good experience with Kinetico.

I've been dealing with Kinetico for over 20 years now. I bought a new house, and I had a system recently installed. At first, the experience wasn't good. I had spent around $3,700 for a system. When the technician came, he said that because I was on a slab, he couldn't put it over to my refrigerator because he couldn't move the dishwasher out. It was a new policy. We went back and forth, and he said he couldn't do it. He left.

I found a local dealer and I requested the specific Kinetico equipment that I was looking for. He gave me a quote and then he came and installed it. The installation looks very nicely done. The installer was very polite and cleaned up after himself. He educated me in the process and talked to me about the features and maintenance. After I've installed it, we haven't had any issues with our skin. I have clean water in the kitchen because I'm using their RO and there's a very big difference in the quality of the water overall. Also, there is minimal to no maintenance. We just replace filters every few months on the RO system and once in a while, replace the filter for the house. I'm really enjoying having Kinetico's equipment.

Their customer service is top-notch. We've had them here two different times. Now we're gonna call them again. Our water seems a little hard. There's a lot of sediment buildup on the rocks that the water falls off on. So we have to get them back here again to take a look.

The reps were friendly, knowledgeable and took the time to answer all my questions. Ever since we've had Kinetico, we've had clean, soft water, and it resolved our issue with the high arsenic in our water. It's been great. My pipes even froze up during the winter, and Kinetico was quick to help me out and get it resolved. I can see it might be a little pricey once my warranty expires, but I'll cross that bridge when the time comes.

We've probably had the Kinetico system close to a year now and it's been working great. We use it for our drinking water and for making ice in the freezer. We have a water spout on the freezer door that we also use, which is the outer water. We wanted reverse osmosis water to get all the rest of the dissolved solids out of the water.

Kinetico's rep was knowledgeable and the installers did a good job. Since we started using the system, the quality of the water has been good, so far. But we had the reverse osmosis system put in as well, and after setting it up, they could have they had given a little bit of an overview of how some of the stuff works. There was an issue and I had to make a service call. It turned out that there's a safety mechanism built into it where it'll turn off if this piece of cotton gets wet. It was kind of a weird thing, but if they just told me about that, I would have figured it out and wouldn't have had to make a call. So, some training on some of the mechanisms of the reverse osmosis from the technicians after they installed it would be nice. Other than that, Kinetico is a little bit more expensive than other systems I've had before in my previous houses, but the convenience of being able to put it anywhere without having to worry about running electricity tips the scale.

I had gone with Kinetico on my second house and I liked them. Kinetico was at a home show and that's where I talked to them. I had them again in this new house. Everything was fine. The installation went well. They missed the water loop and I didn't realize it until my next door neighbor told me there was one. It wasn't their fault nor was it mine. They did a different way to route the system installation. The water works. If they did it, they did it and it's done. It's just that we didn't realize that behind the stationary tub was the water loop. No one tells you these things when you buy a house. On the whole, I would definitely recommend Kinetico. They're still friendly to me when I see them at the home show, so they must like me too.

I live in a condominium building, so where I needed to put my water softener, I didn't really have an electrical connection. Kinetico was perfect because this runs on water power. I had both a Kinetico water softener and also a drinking water filter put in. The installation was easy and really good. The guys were really professional and made a really nice-looking installation. The system's maintenance-free. I don't have to do anything to the one that's under the drinking water. Each month the local Kinetico dealer has a 20% off sale on salt. I just buy a bag of salt, and drop it in. They'll even deliver it for you if you want them to. One of the benefits of Kinetico is that when you're not using water, it doesn't use any salt. It's an amazing softener. Since having the system, there's a different feel to the water.

When I was talking to Kinetico, I felt that they were very honest. When they came in for the installation, they did everything that I would hope it would be, which is less is more. They tried not to invade space. They did a good job as far as trying to do minimal of where they had to put the system. They didn't try to rush anything. They brought me in for each decision instead of going in and telling me what they would be doing. The only thing I need to do is change the filter. I thought we had it set up that they would come out in six months and do it. But apparently, we did not. But I can always call them, have them come out and show me how to do that. Periodically, it'll have a ton of water come out of it and it looks like a waterfall going down the driveway. I don't know if that's normal or not.

The salespeople of Kinetico were great. They were friendly, helpful and answered my questions. They were quick to get back to me by email. We bought an extra Doppler detector that detects the salt level in the water softener systems. It tells you the level of the salt via internet of things. I have an app but it has never worked. The Doppler system might work just fine, but it's not connecting to my internet. I even bought an extender for my daughter, but also for this. I could have put it in her room, but I decided to put it midway between. It still doesn't work. I'm doing everything that they told me to do. I'm going through the steps and it's still not doing it. But we had one maintenance issue where we had a leak in the system. I called them and they came out ASAP. They fixed it and it was free of charge.

The installer walked us through what we needed to do related to system. There was an issue with something that wasn't connecting right. The rep worked with us on getting things fixed, so it would show up in our app. The system is working well. My husband likes it ‘cause it makes the water soft for the shower. I don't prefer it though.

I love Kinetico. What I like about them is they're using ServiceTitan. Everything is so automated. Any time you have a question, they answer the phone. They get back with you if they gotta ask their sales tech. I had a question one time and they called me back within 30 minutes.

There's a filter on the Kinetico system that I change once a year. I might put salt in, but they don't take a lot of salt. But I don't like to fill it to the top either because it doesn't use it fast enough. So, it bridges. I only put a couple of bags a couple of times a year. We don't have that brown discoloration. And we don't have the odor with it. Also, it's easier to comb my wife's hair when she gets out of the shower and when I do the blow-drying.

We got a reverse osmosis system from Kinetico. It was a younger new person who did the installation. It could have been a little bit better, but that wasn't their fault. They talked about needing to replace filters. They didn't have the sheet of instructions, but they sent it to us later.

The reps from Kinetico were friendly, provided very good customer service, answered questions, and worked with me on the space where I needed to put the system because I had limited space. They also offered all the different products they had and did the water test to show the additional things they could do. I was very impressed with them. They were great. The system that sits out in my garage is compact and doesn’t take a lot of space. The techs come once a month and service it for me. If needed, they check it. If it doesn't need anything, they don't do anything and I don't get charged. I'm only charged a month. If they have to add salt to it, they come and take care of that for me. Since the installation of the system, there are less deposits in the showers, utensils and dishes. You could tell it made a big difference. I heard that hair becomes brittle and can affect the color of it but none of that has occurred.

The water was really hard. One time, I had an incident where I couldn't brush my hair. Kinetico's product is very good. It has resolved the issues I had. The salesperson was very good. But my issue was the service. After I purchased the system, there was a freeze that happened, and a couple of days later, I noticed the water filter was not working. They didn't actually investigate it. They just assumed that the unit had frozen and was malfunctioning because of that. That was not the actual issue. It was not broken in any way. It needed to replace the parts that could have easily been done there. Instead, Kinetico uninstalled the entire unit and brought it to a warehouse and did not tell me where it was. They did not give me a tracking number or any sort of information. They never contacted me.

We had a Kinetico system installed in 1980. We purchased a new one because the old one was about 40 years old. We just figured we better upgrade. It's pretty much the same thing. It keeps our hard water a little bit soft. We can tell a difference when it's not operating. As far as the installation, the kid did a fantastic job. It's very neat and very professional. He was here a couple hours. Overall, our experience with Kinetico has been great. They also signed us up this year for some kind of a deal where you paid so much a month and you got benefits from that, which was wonderful. We get free delivery on salt. As long as you keep renewing your membership every year, you get some benefits.

Setting up the water test with Kinetico was really good. The test was nice and accurate. The installers were on time and very cooperative. They explained in detail and that was also pretty good. So far, I've done still zero maintenance to the system. Kinetico is going to change the filters later. Since having the system, the water was good to drink. It is less salty. It was very easy for cooking and drinking.

Our interactions with Kinetico there on site were great, but then they came out and did a water test, and it was fascinating. It kind of closed the deal. We got a reverse osmosis recently. I purchased a softener a long time ago, but I brought it with me from my other house. Since having these systems installed, I can tell a difference in our water 1000%. If the softener is running low on salt, my skin gets bad. I need more conditioner, and then I immediately know to add more salt, and I'm back in business. Then from an RO perspective, we don't buy bottled water anymore, so that's been a huge savings.

I had a Kinetico system for 18 years and the company that I used to install the first one no longer use Kinetico, so I went to a different company and asked them to give me a new one because I like the product so much. When I made the purchase, the reps explained to me how the products work because I also bought the reverse osmosis system and I had had water softeners prior. I have a big family and I was happy that it was an on-demand system because I got the double-tank Kinetico. When I didn’t have it, my clothes were crappy when I take them out of the washing machine because I have hard water. And my hair and skin dries out. I've had the system since last summer and it works well. As long as I keep the salt in it, I always have soft water, which is nice. In my old system, the system would regenerate at night and it was noisy.

The installation was easy and straightforward. The installers came when they were scheduled and took care of it quickly, and everything was neat, tidy and operational. I can feel the softener, particularly in the shower, make your skin feel softer. The tap water out of the sink now tastes just as good as what we used to run through Brita filter. So, I don’t have any issues just drinking straight out of the tap for water anymore. Kinetico’s system seems to be working just as it was advertised.

I was noticing that over time, there was a build-up where I drink water from the refrigerator. I have been hearing from colleagues that they've been installing a water system so I should probably do that too. I got Kinetico and I know that it was one of the good ones. That was what was recommended. There was a reverse osmosis system and the on-demand water softener.

We needed a water system in a big remote facility of ours in Fairbanks, Alaska. Our system there was outdated. I selected Kinetico based on the product and then the value. It was the best price for the best product. I relied on Kinetico for the testing. One of my personnel was to meet them there and they took the water samples. They then gave us the recommendations and the quote. It was the best value for us. The system upkeep is good, as long as we understood the system such as keeping the maintenance stuff as far as changing salt and filters. One time somebody turned off a valve the wrong way. Kinetico came out and it was quickly remedied. If I need it, I’d put one system in my own house. I'd recommend it to friends.

I happened to be riding by the shop and called the number. They came out and tested the water. When I used them at the house, it went well. So, I used them again at the shop. Kinetico has been responsive on getting things if I needed something or making any repairs. I appreciate their service. The last time they came out to the house was to change filters, and I had a smell problem. It has been a good system. And everything seems to be going well.

The Kinetico rep was very good, professional and informative. I have a water purification for drinking water, and the soft water system for the showers and all the other water in the house. I live out in the country so the water is hard and there is calcification in the faucets and the showers. We had to clean them often to get rid of the calcified minerals. Since having the water systems installed, we don't have the calcification issue anymore and you feel cleaner when you bathe. It seems like you use less water, because the soap just glides off a lot smoother. So overall, it's been great.

I have well water, and when I had a Kinetico system installed, I noticed a difference with the appliances. The girls in the house said something about their hair too. I'm going on about a year, and everything's going good so far. Kinetico is a great system. The cost is high, but people used to say you get what you pay for. Things don't last as long as they used to.

I purchased a water treatment system when I first came into this neighborhood 40 years ago. I had a water softener and it had to be updated. I changed over to Kinetico. Their reps were very good and efficient. With the system I have now, I don't have to change the filter as often. Also, they are reusable if they are washed. Kinetico recommended it and it does work. It's just they cost a lot more. The other thing is Kinetico is located quite a ways from where I'm at. It makes it a little more difficult if you wanna go pick up parts or supplies. I wish it was more local. Other than that, the system is okay.

I've had Kinetico for 30 years. The quality is up and down. We got a blast of brown one time in the laundry, I guess from the rust in the pipes but just let it go. Right now, I don't have to do anything for the upkeep. I just get salt in it. Kinetico has a spring. You got two tanks. When the water goes through, it pumps the spring up until it gets so much pressure and it clicks and kicks over to the other tank. Overall, for the money, I don't think it's worth it. The other one I had is creeping up on 30. I just got a new one. It cost me $6,200. It's a newer model. Also, I'm not too happy with Gordon Brothers. They sent a salesman here. He came and he wrote a contract down, and he didn't honor it. They said they were going to fix my water softener.

Kinetico is maintenance free. There's no electricity and you just plug or hook it up and go. I have four of the systems. It's a much better quality than the typical water softener systems we've had in the past. We've had their people assemble the filters and it's always been a pleasant experience. Everything has worked smoothly.

We have a Kinetico water treatment system in our house in Michigan, and we like it, so we wanted one in Florida. The Kinetico rep was a very nice guy over the phone, and I did everything over the phone with them. The actual dealer has been great to work with, but we're not satisfied at all with our system. We use the drinking water faucet. They installed the system in August, and we had that crazy hurricane, so we were down back in October. Once it's about four weeks in, there's no pressure in the system. We've had them out four times to redo it. Now, this last time was just about two weeks ago, and they put another filter on the side of the house, but I was charged two times before that for them to come out. I paid for the system, and then no one calls me back. Other than that, the gentleman that I dealt with, Rick, was great to deal with. He tried.

We were renting and when we moved there, the water system quit working so the landlord took care of it and put in a new one. We have hard water out here in New Mexico and the water is much nicer with the system. When I take a shower, my skin is not as dry. I prefer it. We moved into a new house and the Kinetico system is on our list to do that. The gentleman who did the installation was very nice. He gave us his card because we told him that we were gonna be moving. He told us to give him a call if we're interested and they can give us a good price.

The water is better since having Kinetico. Although the filters of the saltwater thing and clothes are still turning brown. We've changed the filter twice and it's still turning brown. Other than that, everything's good. If I had any issues, they help me resolve them.

I got two systems. One of them is a whole house system and the other one is a reverse osmosis system for my kitchen. Kinetico did a good job. The only negative feedback that I have is I wasn't crazy about the way the RO dispenser looked and they replaced it. Other than that, so far, so good. They would come in once a year, replace all the filters and the RO, and in the whole house filter for 200 bucks.

We got the filtration system, soft water, and reverse osmosis from Kinetico. They had a better product and a better price point. I reached out and told them I was interested. Then, within a matter of hours, they were calling me up and had set an appointment. The guy that came out was very good, walked us through everything, and made sure that we were comfortable with picking up the different products. Installation was great. They're all-around a great company. As far as the water, it tastes better. It's soft. The system is a great improvement to the water we have in the house.

I talk to Jeremy all the time. I just shoot him a text and they typically call me immediately. They've been super helpful. I'm pretty happy with everything.

The local drinking water here is not very good so we got a house filtration system. I called Kinetico and the appointment was very easy to set up. The installation was very fast and efficient. Before the system, the water used to have a bad taste and a pretty pungent smell. But now, it's quite nice. Kinetico seems to have really good customer service. For a recent service, they fit me in very quickly. For the installation, they had a very fast turnaround time. The product is great. It's reliable and the drinking water is really great.

I got the water softener for the whole house from Kinetico and its installation went well. The installers also explained the details of adding the salt and changing the filter periodically. The system came with the laser reader, so I could get updates on my app and check the salt levels. The app has a lot of options and I just use it for the one option to check on the salt level. So far, it does what it needs to do.

Everything's been great with Kinetico. The water doesn't seem as hard and it tastes good.

The Kinetico salesman was good enough to answer all of our questions. He was also knowledgeable and helpful. We took his recommendation on the product that best fits our needs. He sent the order in that morning. By the next day, we had gotten an email from the installation group telling us what times were available. It was very easy. The installation of our Kinetico water softener was very easy. The gentleman that came and did it was very knowledgeable and friendly. He clearly knew what he was doing. He wasn't there very long. He was very thorough and asked multiple times if I had questions. It was a very good experience.

We had Kinetico before and we were happy with it. It had been a reliable product and lasted about 30 years. The technology had changed and improved, so it couldn't be repaired. We replaced it with another Kinetico system. The system is a little spendy, but if you amortize it over the period of time you’re gonna have it, it’s not bad. There was a little gap in there of two or three months and you could notice the feel of the water. The system makes a difference. On this one, you can see the filter that's in there because it's in a transparent plastic container. They were saying when I see the thing getting dark, I should take it, rinse it out, and put it back in there.

The company was really good and the products are really efficient. The representative was very informative. He answered all my questions, and he was really good. The technician was really good, but we had some issues. He said that he wasn't told that he was gonna have to go under the house to do the installation. The representative told me that Kinetico has different types of installs. He had made notes and I saw him typing this stuff out, so I don't know what happened. I don't know if it was supposed to be installed differently, but the hoses are on the ground. The installer didn't know that he had to connect the water to the icebox, so they had to come back and do that later.

I have a full rainwater capture system on my house and I had a water softener put in as a backup system to it. There is very little maintenance. I just have to cycle it once every often. The reps from Kinetico did a good job setting that up and I had no problems with the installers. All was good.

The system seems to be working fine. We now have softer water and we don't have the stains on the glass that we had before.

Everything's been good. I have to call and ask how often I need to be putting salt in because it's been a year, I haven't put salt in. I checked on it a week ago and it's still half full of salt. I hear it go through its cycles but I feel like I should have to put salt in.

Kinetico is a very good product. It's not cheap, but it's probably the best that I know of.

The follow through was good when I was setting up the appointment with Kinetico. We also needed additional new faucets out here that the installers didn't bring with them so the lady from the office brought it right out so we could get it installed on the same day. It worked out well. Dealing with Kinetico reps has always been positive. We have plenty of experiences with bad water from Arizona, Idaho, and Iowa. So, we've always had Kinetico systems throughout all of those different homes. There were all kinds of debris in the water in Arizona and it was significantly improved. The whole house filter would have to be cleaned every three months, and that would be the same color as the ground after what it was filtering out of the water system. Other than excellent service, we appreciate Kinetico and that's the only system we would ever purchase. The experience was professional and it was a terrific installation.

The installation of my Kinetico was a great experience. The quality of the system seems to be good. The quality of the water is what it promised to be. Kinetico is a good product.

I had hard water at the house right when we moved in. I did a Google research and Kinetico came up. I called them and the rep I had was the best. During the test, we found that we had some iron and hard water, though not terribly hard. We got the 230 model and it's a big one. It’s got a big barrel and two tanks. It's a closed system that's self-cleaning and self-maintenance. Once every two to three months, I just add salt.

Kinetico seemed they had more information about their company. They were expensive but a safer bet. They came out the day they said they would. The reverse osmosis itself, I'm not a huge fan of it. Try it out first to see if you like it. Filters are expensive for the amount, since it has almost been one year. The amount of water that I use out of it would require two maintenances. So, it would need two sets of filters every six months. And the maintenance plan that I got with them only covers for one of that. And considering those prices of those filters for the reverse osmosis by itself, it's not worth it. If they extend it to two times a year for that maintenance plan, that would be better. But the products are very high quality. Also, there are a lot less of that pink stains that happen around the toilet rings and showers. So, the iron was reduced. I would recommend Kinetico.

I had my whole bathroom remodeled, and it's custom. The tile was dark. The hard water was leaving a lot of that mineral stuff everywhere. It was making my expensive remodel look bad. I had Kinetico installed and my bathroom is beautiful again. I also got one where it’s installed on my sink. I don't have to buy bottled water anymore. The lady that came out was very knowledgeable and professional. Both my wife and I liked her a lot. She sold the product well.

The rep who did the water test was Patrick and he was great. I've worked with him before and I've been very impressed with him. The installation went really well. There was an issue with a small leak but they fixed and repaired it. There was too much glue where the threads tightened and they had to remove the glue and retighten. There's a huge difference in the water since having the system -- taste, feel, no rough stains.

Michael, the salesman, was a nice gentleman. The only complaint I have is he was supposed to come back and test our water afterward and he had not come back to do that. My wife wanted to make sure the RO system was working properly and he's tried to come out once or twice but did not make it. It’s not been a high priority of mine to make sure he’s there, nor has it been his to follow up with me. That's my only disappointment. Other than that, the system is better for us and the longevity of our appliances.

They were very helpful. We built the house on a well, so that was the whole reason for getting Kinetico. They were fairly easy to make an appointment with. They came out the day we moved in. The guy checked our water and explained everything to us. They were very good. The experience with installation was great. The water comes out clear. We have the drinking system too that goes right to our refrigerator. And that water is phenomenal.

I got a water softener from Kinetico and we're not happy because we still have to use the Brita filter in order to be able to drink the water. Because the water smells like rotten eggs. It also has a lot of particles. They said, "That's just part of your area. You need to use water filter." I was also paying my bill to Kinetico and I paid it completely all off. But I received another bill two months after saying I still owed another month's time. I called them. I said, "No, I paid this off." The rep said, "Yes, you did. I see that here. Okay, so you do not owe it." But then here came the next month's bill cycle again, and I received another bill. I called them up and I said, "No, I've paid this off." The rep said, "You are right. I know I remember you calling me up. No, you do not. I will make sure that this time, it's taken off."

The systems generally works well. However, the one that we have at our current cottage is not the greatest because it doesn't have a digital readout whereas the other system we had did. It told us when it was going to regenerate. This is also more expensive. The thing that’s most troubling are stains in the sinks with rust, which was the main reason for getting the system. It makes me question how well the system is operating.

We live in the farm and on a well, so if we didn't have a water system, then we'd have rusty hard water. Kinetico’s customer service is good. Something wasn't working and the techs put in part of a different type of system.

We have always thought of Kinetico as the top product. We add salt and I put Silica balls in a little tub periodically. Kinetico offered service plans to us. It's not difficult for me to do it, so I do it on my own. I just keep an eye on it.

The Kinetico system works good. I'd tell others to buy it.

I had a lot of chlorine in my system and I was concerned about my health and skin. My wife and I are older people. My wife had some health issues in the past and I wanted to make sure that everything was good for her. I had a water system before, which was very good. Now we have Kinetico and our water is softer and cleaner.

Kinetico came and put the system in. It sits in the background. Every three months, I gotta get some salt and throw in it. Other than that, it's nothing going on. Working with the folks has been a very good experience for me. It's expensive when they come out and make a call, but that's about it. It has worked exactly as they said it would. The system is also expensive, but it works. What I bought was a deal to soften the water, and to put some treatment in because I have copper pipes and fittings in the house, and they eat through after a while so Kinetico put an additive filter in. That's the primary reason I got it, and they do the maintenance on it. Originally, it was done quarterly, now it's annually. They service it on time and they send pictures of who's coming to service the thing when it's time to service it.

Kinetico water system was already in our home when we moved here and we continued with the service. I like that the system works and it's simple. I like the whole thing. If I need anything, customer service is right on it. They get there just right away. They are wonderful and I love them. They have been so helpful. I get a text message every time they come to refill the salt or any time they come to the house. Go with Kinetico.

I got the water filter system for the whole house from Kinetico. It's expensive, but it's a good system. It was installed in two different phases and one of the guys who was here was super slow. Then, we had to have another guy come out and do another part. Since we got the system, the water has been much better.

I had a great experience with Kinetico. Their reps are good and everything is good with the system.

We used Kinetico in Florida and when we moved to North Carolina, we moved with the system. They were really good and prompt in getting things set up and done. Also, they ensured that it's working well. I highly recommend them if someone is looking for a water treatment system for their house.

I want purified drinking water and soft water for shower. I called Kinetico and they came out. Their rep did a good job. The installation team was very efficient and fast. As far as the system, you could get yourself washed off when you're in the shower, and the drinking water is delicious.

We had a new osmosis system installed because we just had a little kitchen fire. It needed new filters and we tried to put it in but it wouldn't work. So, we called Kinetico and the techs came out and said there was something they had to fix on it. They did it right then, showed us how and made sure we knew how to put the filters in next time. They were all nice. It's been a good experience. The only thing is, Kinetico closes early some days. I get there and it's five till 4:00 and they would be closing in five minutes. I would prefer that they had one in Marion.

Kinetico's rep was knowledgeable. But they make the water filters to where you have to buy them from the actual company, and they're pricey. The closest store is 35 minutes away. So, even though it's a quality product, I wouldn't go with it again or recommend it.

The person that did the tests did them right in front of me. Everything was legit. We had to have somebody come out and do something else with the drinking water system. The pressure is low. But it hasn't gotten any better. Other than that, the installation went well.

Our well on our new property had failed. We got a Kinetico water system, and the sales was great. The service could be much improved. Their communication and their ability to get back into scheduled appointments could be improved. We would make appointments and they'd never show up. Then they would come two hours early and expect that we should be okay with that. There are just some challenges in the service side with the timing, and even just calling back if I would leave a voicemail message.

Kinetico is real expensive. It also goes through a lot of salt every month. I put two bags of salt monthly. I'm not sure how many drain plugs it’s supposed to have. I see one of them that’s not hooked up, but a lot of water comes out of it. It also froze up over the winter. We had to wait for it to thaw out then it came back on again. It needs better insulation. We built this little house that goes around it to hopefully keep it warm, but it didn't work. The lines that go outside all the way down along the side of the house are the ones that will freeze up and prevent water from going into the house.

The reps from Kinetico have been beyond par. I had to call them up recently, not even for an issue, but just to have a card switched over because I have a payment plan set up with them for the new system that they worked out to get me. The system in itself works out well. It's very easy and maintainable. It doesn't require electricity so, that's nice. I don't have to have it in a spot that has electrical plug and it all runs off water pressure. Plus, the water has been super soft. Kinetico has been awesome. I'd recommend them.

I had a plumber in my house for another reason and I addressed my problems with him. He said I have to contact Kinetico because he said it's because of Kinetico. My Kinetico system is in the basement and anytime I have my laundry done, when water is coming to my sink in the basement, or when in the morning it's scheduled time over there, I'm having tremendous sound coming out from the sink in my kitchen. That bad that actually wakes all house up and I have a huge house. It's really scary.

We did both the reverse osmosis and the full house system. The install was quick. I was at work, but they were able to get over there and take care of it and be done in a day. Our water definitely has improved. The main things that we saw before we got Kinetico was the taste of the water and showering. It felt like the water was still there when we got done. It felt very hard and dirty. Now, things seem to wash better. It's not leaving marks on the dishwasher with the dishes, and we feel better in the shower. It doesn't feel like we're still dirty afterwards.

I like soft water much better. I use less shampoo and conditioner. I grew up with a water softener, so I'm used to the soft slick feeling. I'd recommend Kinetico just because of the salt savings. I've purchased two Kinetico systems. One of them was in Oregon, and the other one was, recently, in Utah. I was in the market for a water softener, and I knew I wanted a Kinetico system for the Utah one. They sent over their salesperson, and I said, "Look, I don't want the sales pitch." I didn't need to be sold on it, and it was a little awkward when they feel like they have to give it. Besides that, getting the system installed was very simple.

I like how easy it is to use the Kinetico system. It's really good, but they're really expensive. The installation went well. It was just hard to get the product. The supply was short. I didn't get what I want, but I got something else.

The system was already in the house we bought and it was outdated. So, we went with a new one. The rep replaced the system and serviced it, and it's all set. It was quick. It took more time to get the old one out than it was to put the new one in. The experience with Kinetico was great.

The system is good. It's working. If I run out of salt or the machine is not running, I can tell it's not working. So, it's definitely improving the water quality.

Purchased new Kinetico system in 2016 with purchase of new home. Recently had no water pressure, couldn’t figure out why until hit bypass on Kinetico system and it came back. Called Kinetico and couldn’t get tech out for >2 weeks. They came to our home (for $205) and told us we can replace it for $5500 or “change media” $1300. When we were sold this unit it was touted that it would last 10-20yrs and how great the service was, etc. We are a small household and our system is useless after only 7-8yrs. We have to buy new more expensive system or pay all sorts of money for media every few years? It’s not worth it. Very disappointed. Have had cheap softeners last longer and perform just as good.

Working with their reps is good. Our water was really hard. With the first system we had, there was a big difference. It cleaned everything up. Kinetico is very expensive but it's worth the extra money. We've also used the reverse osmosis system. We really like the water. Our ice cubes and the water that we drink are cleaner.

I purchased a Kinetico two-tank system in 2014 and got a second one in 2021. It was the same set-up but I added an ice maker that they had at the time. I live in Texas and there's nothing but hard water and extremely hard water here. So it was either that or replace your appliance in every couple of years, so I decided to get a water system to take all that away. The place in San Antonio was the first company that answered my call so I went with them and it was great. In Harlingen, Texas where I live now, it’s absolutely horrible. If I would have had this experience the first time, I would have never bought Kinetico ever again.

The installation went without a hitch. The guys dug a hole and fixed it after they were done. It looks like it had never been messed with. It was great. Since having the system, there's no lime build-up in the showers and no smell in the water.

The installation of our Kinetico system was fine. We didn't have any problems getting the installer here, but he was a little bit disorganized and had to keep going away and coming back because he didn't have the right part or the right tool. We had some difficulty with the original filter that was installed at the point of service system at the outside of the house because that kept flushing carbon particles into our water for weeks. Eventually, it needed to be replaced and that wasn't great. But other than that, we've enjoyed having the system.

I have a Kinetico sink water filter and I like having lukewarm filtered water.

The installers from Kinetico gave me the whole scoop and they did what they needed to do. The installation was all very efficient and thorough. Recently, I had to have the whole thing worked on and it's been great. It was a combination of filter and the new tech kind of up the ante. I was on a five and they increased the system to seven. And since then, it's been fine. I've also had good response from Kinetico and they've been very supportive.

Gordon Brothers installed our Kinetico water system. They were wonderful. Nicole, the salesgirl that took care of us, put everything in order for us. She was great to work with and spoke with us every step of the way. She sent someone who had been doing th installation for many years. They explained everything to us. They were quick and clean. Our water is much softer with the system. I hate buying bottled water. I like the quality of the water. My husband does, too. He was the more picky one about it, but he has no complaints. I had a little bit of an issue with my skin and I've seen a difference. I would get very itchy after showering and it's not like that anymore at all.

I like the fact that the Kinetico system gives more water pressure than our old one did. The only thing I don't like about it is that I hear the sound of dripping regularly. But this one works better. I also got good service when I requested it. I also liked the people who did it.

The Kinetico system is very trouble-free. It has worked great for me. It’s a good system and good service. I’d recommend it.

Everybody over at the location at Manassas was really wonderful and friendly. I like how the rep, Randy, educated me on the difference between other water filtration systems. Also, I have an RO system and I like having the convenience of an RO system in the kitchen. I had two installers come by and the installation was a quick job. They showed me what to do and what to look for.

I'm not real happy with the system and I wish I had gone with a different one that treated more than just making the water soft. I have contacted Kinetico a couple of times and nothing was ever rectified. It's not worth it.

We purchased a water softener from Kinetico. It's a good system. The rep was also good. He knew what he was doing.

My water softener was 4 months past their 5 year warranty due to a problem with its control head. Their solution; replace my water softener. Why? Because they only give repair parts to units under warranty. Terrible business model, terrible company.

The installation team was very good. We got the water softener and the purifier. The techs come out periodically to change the filter.

Changing the water filter used to be inexpensive, but now I pay 239 and it's a big job. Also, I used to buy a lot of bottled water to drink and I did the math and it's cheaper to buy bottled water than it is to change this the filter. At the end of the day, I just buy bottled water and I just use that more for cooking and stuff. But the product is wonderful and so are the people that we deal with. They've been extremely nice and always accommodating.

We had hard water and it didn't taste very good. I got the reverse osmosis system from Kinetico and I get a filter change once a year. The water is pretty high quality now and it's better than bottled water.

When we purchased our reverse osmosis unit from Kinetico, the sales rep was pretty cool. He came out and spent three hours running lines to our fridge into our sink and fiddling with the machine. He did a really good job. Our system consists of a black box on the wall and we put mineral stuff in it as often as recommended. The unit is in the basement near our sump pump and we go right down there to do it. It comes with the canister with the minerals that you just switch out. So far, the flavor of our water is less cluttered. With tap water, you can taste hoses, pipes, and chemicals. But with this water, you don't get that and it’s more clean.

The sales rep of Kinetico was very good and knowledgeable. The technician who came out was very good too. I had a couple of follow-ups and it was excellent. The installation was also excellent. The installers were on time and they tested the whole house to make sure that it was connected. We went to six bathrooms and sinks. We noticed that the main sink, which is the kitchen sink, the water’s still coming. We ended up finding out that the main sink was not connected to the water softener. If we didn't do that test, we would probably still have no filtered water in my main sink. I love everything about Kinetico. It's an excellent system. I highly recommend Kinetico and I recommended it to six people. However, only one of them went because it was just too pricey.

I've always had a Kinetico system, and I've been completely satisfied with them, not only with their products but with the local Kinetico dealer as well. I first heard about Kinetico back in 1999 for a water softener for a new construction home. In 2006, I bought my first reverse osmosis system, and I'm on my fourth one now. I keep moving, so I keep having to change it. My system is for the kitchen sink for as far as the drinking system goes. When the filters go, it stops working, and I pick one up. There are two filters in it and I replace them, which is not that difficult.

We had moved into a new house and it's on well water. There was a sulfur smell. In addition to that, we had the normal problems of iron in the water. My wife had done some online research. Then we found Mermaid Water. We called them up and they told me about the Kinetico systems when they came. We needed to get the three Kinetico systems. The installers were great.

I refer all my people who ask me about my system to Kinetico. I had a new system installed and their service was good as always. I also have no issues so far. With Kinetico, I know what to expect. The water will eventually get softer. But all my other homes have been brand new homes. This system is two years old so I can see a little bit change in the dishwasher and the hardness is starting to come off of the side plates of it.

I had a 20 yr old Kinetico system which was great. I replaced it with the same but new system. Shortly thereafter I started having a hard water problem. They tested my system & said it now needed an additional tank as something changed in the water table. Fine, I had that new tank installed. The installer neglected to insert the hose into the drain so when the system cleansed itself the waste water went all over the carpet in my finished basement & also destroyed my new ceiling tiles stored nearby. They came back to insert the hose in the drain (which I already did) & said that they need to anchor it.

We were having was a lot of film on the backsplash of the showers and having a water softener has made a big difference. Also, our hair and skin is not so dry. I've given my sister-in-law and a lot of people Kinetico's number because we're satisfied.

I had a Kinetico unit and I had it replaced. The cost was high and I had the option to go for a lower cost unit, but the Kinetico unit that was replaced was 20 years old so I stuck with it.

I bought a house that has a Kinetico system and I recently bought an additional filter leg for that system. The water is now much better. It has improved both the color of the water as well as the taste.

The rep we dealt with took care of everything. Since having Kinetico, the water quality has been real good.