Kinetico Water Systems Reviews

We called Kinetico. They came out. They're pricey, and I'm having issues with their soft water.

When we moved to this new home, we had hard water. Then they installed a Kinetico system and we felt a little difference after. There's a difference in the water that we drink and even in the water we use for shower. The installation was okay, but it was a little uncomfortable. They had to install in one of my bedroom closets. The tech did not give me a professional advice like this can go to the garage too, but he just insisted me to put it in the bedroom area, which is easy for him instead of the garage. I was feeling that this was not right and he did not advise me. I was disappointed about that decision.

We live in a society where average is the new outstanding. If somebody just does what you expect, you're supposed to do back flips. But Kinetico did a great job and since we got their water softener, our water has been much better. It was horrible before as we were getting a salty residue crust on our sink and you couldn't wash dishes. But now, the water is not hard anymore.

We bought the water softener, filter and RO from Kinetico. Other than the RO filters they go quickly and are expensive to replace. The first round didn't last a year and it would have been nice if they just replaced it. But I don't have any issues with the water. It is soft now and I use less soap. Not having to deal with hard water is nice. The installation took half a day. The plumber was very good at what he did so he made a short work of it. He knew how to solder some pipes and put it together. After it's installed, it's just the maintenance stuff that you have to come to expect with a water treatment system. You have to deal with the same with any system you get. You refill the salt and change the filters when you need to. I'd recommend Kinetico.

I purchased a water softener from Kinetico. I liked their price. They had exactly what we needed with no extra things that we didn't want. Setting up an appointment was also very easy. The installers were in and out and got everything done and that took almost no time. Since then, we noticed laundry is better, and our skin and hair are better too.

Everything went fine in my experience with Kinetico. I did a water softener and a water purifier. Then they ran some tubes to my ceiling. We love the new systems. They are great. Our water tasted horrible, but now it doesn't. We also had super hard water where we live and now, the water feels soft. I recommend Kinetico to everybody. I tell them, “Just get Kinetico and you'll be happy.”

The salesperson seemed knowledgeable. The system was put in when the house was under construction but it seems adequate and properly placed and secured to the wall so nothing's falling off. We started with good water and got better. The maintenance is not complicated but you have to know what it is. So, it's my intention to use their service once a year for Kinetico to come in and change the filters.

I bought a house and Kinetico systems were in it. And then, I replaced it with another Kinetico system. The company is great. When I first was down there, they came out and showed me how to use the system. So, I thought that was interesting. I don't think I've ever had anybody else ever do that. They also left a pamphlet on it. They've delivered salt for the systems that I have there. They've been very easy to work with.

I’ve had my system now for 3 or 4 years. Wouldn’t trade it for any other system, just had my yearly check up. Rick the technician did a great job. He explained everything as he was doing it and showed me what he was changing. Tested my water inside and outside. I will be requesting him for next year, when my unit is due for maintenance again. I would recommend Rick to anyone who has this system.

I would like to advice to people that I am very disappointed to buy this Kinetico Water System due to worst customer service and technician service and facility. I would not like to recommend to buy this Kinetico water system.

We had bought a system off a guy that we thought worked through Kinetico and we had trouble with it. A few years later, we had to call the Indianapolis office being that's the closest one. They came down here and as soon as they looked at it, they said they couldn't work on it. That guy, evidently, bought some cheaper parts and added the Kinetico parts. We had to end up buying a whole new Kinetico system. I wish Kinetico had a place closer. It's $169 if we have anything done to the system at all for a technician to come down here at Columbus. I've been going up to about Greenwood at that location and buying salt there lately. It seems to be using a lot of salt. Every week, I have to put a bag of salt in there. Our water seems to be good all the time now but the fact that it's using that much salt is bothersome. But they're nice systems. They work well taking the rust out.

I purchased a water softener from Kinetico. Their sales representative called me and gave me a presentation. It was a positive experience. I would recommend them.

Kinetico is the best water system that I've seen. It's the only system that uses clean water to flush when it recharges. We make appointments through a company called H2O Restorations. They're fantastic. They'll call me and remind me that the service is due. But if I need something, I can call them. A lot of times, I'll order my own filters so I can change those myself. We love the system. The price is more expensive than others but you get what you pay for. We also got a reverse osmosis for drinking and the water tastes better than bottled water.

I am extremely disappointed my Kinetico Water Purification System. The authorized company that installed my system has been of no help and I'm pretty sure that they botched up the installation. They don't take the product seriously and it seems that they consider it unimportant. The product itself is not working. 3 or more years later I am still using the original filters that were installed with the system. It was supposed to shut itself off when the filters needed to be replaced. But that feature is completely not working. I doubt that the service company installed it correctly in the first place.

The reps have been very helpful and they got everything set up and installed in a couple of hours. After it was put in, the water is soft and we noticed that change right away.

We had Kinetico System in our house when we moved in. We originally had a well and the softener was very needed. At some point in the early 2000s, they switched over to a county water system and we assumed the water would be a little bit softer, but it really wasn't so we kept our old system. But after 20 some years, it finally had some issues where it wasn't recycling properly. We reached out to Kinetico to get a service call and they asked us about upgrading to a new system. It's a lot smaller and uses a lot less salt, which was something that we were interested in.

Our Kinetico system has been very good. You just keep salt in it and it works on its own. Everything's hands-free for the most part. Kintico's team also seems to be a good crowd to work with.

Kinetico's rep came out, did his demonstration and was interesting. He was very knowledgeable. My husband adds salt to the system, checks the tank, and we have to replace the filters every so often.

We got a water softener and a RO system from Kinetico. They're pricey, but it's a good quality system. To install it from the day they came out took three hours. They did a very good job. Since the installation, we have better quality water. It's not so hard, and we use less soap.

Since installing Kinetico, the drinking water tastes better. I'm especially impressed with the reverse osmosis because there’s the cartridge that puts minerals back in the water, because normally, reverse osmosis water is dead. There's no benefit to it.

We've had Kinetico for as long as we've lived on our property. That's the system we put in, and then we had to replace it. It works well. We deal with Gordon Brothers and have for over 20 years. They're good with me. Any time I have an issue, they come and assist me.

I have a Kinetico water softener and the reverse osmosis drinking water feature. Have had it for perhaps 7 years. It is great when it works but when it does not the repair costs are very high. Seems to need repairs frequently which is not good.

The team at Kinetico was very good. I would recommend them to anybody. The system makes my water drinkable. I have a Great Dane that insists on drinking out of the toilet, which is why we wanted the whole home system. And the dog’s healthy and he doesn't get sick from the water. It doesn't stain our sink and our clothes, so it's a good system.

We have a water softener and a drinking water system from Kinetico, and we've had nothing but a great experience with our Kinetico products. The installation team was great as well. They showed up on time and explained everything well. I love Kinetico and would recommend them to everybody.

I got the K5 that goes under your sink for drinking water. I also got a full home filtration system and a water softener. My experience has been great. It's the best thing I ever done.

I have Kinetico's water filter and their chlorinator and dechlorinator. I got a really pretty good water system. The only thing I don't have is their reverse osmosis piece. Setting up the appointment with them was very easy to do. They have the best explanation. They seemed overall the top product. The guy that they sent out to initially review the system with me, Greg, was very good. He explained everything very well. Kinetico sent a top notch installation guy out. He went to work and got it done pretty much in the prescribed amount of time that he said he would. He did an excellent job. The system was set up very well. Any time I've been to the store to buy products, like salts or other filters, they're always very helpful, and answer any questions I have. So far, my experience has been excellent with them.

Kinetico is a top-shelf company. We have their water filter system and it makes me feel that I'm drinking safe water. The installation went very well.

We had a water treatment system installed and it went flawlessly. Then they explained the system after they did the work.

When we built the house, we had the water softener put in. It's the same water system that we had in the old house, and the water is much better. You can drink it from the faucet now. Before, you couldn't drink it from the faucet because it tasted nasty. Overall, I'm thoroughly satisfied with Kinetico. During the installation, there was a hiccup. I told them I wanted the reverse osmosis but then I told them to scratch that as we didn't want it. So it was $1,300 less. But when we walked in the house, the installers were drilling a hole in my marble top. They were halfway through it and I told them, “Stop. Check with the boss man. I told him I didn't want that. You got two choices. Either you give me that thing for free or you buy me new granite top. That's $6,000.” So I got a call from the big guy and he said there would be no charge. That was just a miscommunication on their part. But they were true to their word. They did everything they said they were gonna do.

Setting up our appointment went very nice. The reps were very helpful and accommodating. The installation went very nicely as well.

M husband used Kinetico at our previous house, and they came on a weekend in such a timely manner that we wanted to continue business with them. They did quality work at the other house. We're at a different place now, but still great work. They were very efficient, knowledgeable, arrived on time within the time frame given and did the work in a timely manner. They reached out to me three times. They called and reminded me, and they offered to change my water filter for me if I wanted them to.

We were having problems with our existing system so we switched to Kinetico and we have noticed improvement. We got the reverse osmosis system. We also got the water softener from them and it notifies us all the time when it's low. Gordon Brothers did the installation and it was good.

We built a new house in the country, and we heard Kinetico is the best. We have really rusty water, so we figured we'd try it. Setting up our appointment went really good. We had to wait a little, but it was fine. The guy came out and took all the information. We got the space saver and the osmosis system, and within a week, Kinetico came and put it all in. They did a better job than the guys that set up our house.

The Kinetico guy who came out was very professional and he did all the tests. He gave us the step-by-step information in what we needed to be able to make the water taste drinkable and be good. Also, we couldn't get other companies to come out in a timely period but he was able to get out to the property and give us immediate information. They were also able to do the install within a fairly short amount of time. So we had great customer service and good communication with Kinetico. When I had questions, they were very willing to answer them. We bought their water softener and we have a filter. Since the installation, the water doesn't taste like it's full of iron and like you got punched in the mouth. It tastes drinkable to me now. Also, before we got Kinetico, all the appliances around the kitchen sink and faucets were all corroded with green from all the mineral build-up. We've noticed that's all completely gone now.

The water pressure was low and it was time to change the water filter. I requested for a service through the Kinetico app and put in my information there but nobody called. I had to contact them after a few days. But after I called, they sent someone out right away. The tech that came out did a good job. He was great.

I inquired about Kinetico and the rep called right away and answered all the questions. We went through a demonstration, and he came to my house and also did their water test. So everything was very thorough. He was very professional and knowledgeable. He was really nice. I got the salt softener system and a reverse osmosis system. The installation was pretty good. Since having the system, I noticed a difference in the feel of the water.

The system is doing its job, so we don't have iron deposits throughout the house anymore. We had to have a repair done about two weeks ago because some valve broke, and it's okay now. We're happy with Kinetico, and we've recommended it.

I have no issue with the Kinetico system. I like that that it is gear-driven and there is no electricity involved. It's not costing me any extra electricity to run the water for the Kinetico system to work. Every so many times the gear spins around, it clicks over to the other tank and washes the other one out, and it's just set on the gear system, so I don't need any electricity which is cool. I had a lot of iron in my water. It would stain stuff orangey. I don't know how well the system is supposed to work, but it cleaned my water up, so that's a plus, but the water still got a weird smell to it, and I don't know what to do with that. I guess that's just from the water. I'm wondering if it has to do with the salt tank thing.

I've always lived in a city, and we just bought a property and had a well for the first time. I did not know anything about a well. When I heard about Kinetico through a friend, I chose to have a salesperson come and tell me about the product, and the water test that I was given was great. I got a whole house water system, and I'm happy with it. My water is being filtered.

We got the K5 from Kinetico and my experience with them has been great. The water tastes way better now. Their customer service has been excellent too.

So far, Kinetico has been great. We have their water softener for the whole home. The presentation was perfect. I got all the information I needed. There have been times when I felt we've had to add salt to our reservoir to make the water not taste like salt. But otherwise, it's been a good. Our water is softer.

With the Kinetico system, you don't have to have electricity and it uses much less water than the other systems. The company also offered us the option of installing it and renting it, and either permanently or after a year, we could buy it and they would apply the rent that we paid for that first year towards the purchase price. So we did that and we've been pretty happy with it. We also had to replace our first system within the last year. It leaked all the water out and made a big mess in the garage. The system just collapsed and we replaced it with another Kinetico system. It was much more expensive, but that made a number of improvements in the system over the years. And we decided to stick with Kinetico even though this new system was much more expensive than the first.

I got a water softener and an RO system from Kinetico. All my questions were answered. The installers were quick and professional. They did a good job. There was nothing out of place. They did it within the time frame. They did everything they said they were gonna do. They didn't leave a mess, too.

I purchased the Q85 for the home and it has the salt and chlorine. When the water softener is working, the water is softer and better, it rinses quicker, there's more lathering with the soap when we're washing, we have better smelling clothes, and flowers last longer. But my frustration is that I figured I was paying a premium for a better product and that has not been my experience yet.

After two years of having the diseased water, we finally got it working correctly. When I spoke to one of Kinetico's officers, he said, “I never heard of any problems at all with the system. It works very well.” We never thought it would be the water. It was the water going through the machine, and it had bacteria on it. I paid to avoid having bacteria that come through the water, but Kinetico never said anything about it, or I didn't make any complaints about it. I should have. My wife suffered for two years. She was afraid to go anywhere and get caught shorthanded without a woman's toilet somewhere.

My husband and I had a Kinetico system when we had a previous home and it was a great product. We never had any problem with it. I dealt with a few reps and they were always very customer-oriented, helpful and professional. I had a concern about whether it was working correctly and they were able to do a water test. Everything was good. The installation team here was very professional and helpful too. They made sure that I knew everything I needed to know about the system for when they were done and walked away. It was very good from start to finish. The water is soft and it feels good. There is no chemical smell and my drinking water tastes wonderful.

Setting up the appointment with Kinetico was quick and I got the total home water softener within a few days. The reps were on time and prompt when I needed service. They got what I needed and verified if the system was working or not. I had a good interaction with the installation team, especially with the plumber. My place is a brand-new build so before I used the water here, I got the Kinetico. But my previous apartment had hard water and it's a huge difference. Kinetico is the best water softener available and is extremely needed in Texas.

I had a water softener but it was junk so I decided to buy a new one. I had Kinetico before in a prior house and it was amazing so I purchased from them. I researched the one I wanted, bought it, and we took care of everything right there in the store. Also, all of their reps, the installer, the salesman, the ladies at the counter, were all very pleasant.

We've had a Kinetico soft water system for 30 years. Back when we first bought them, we had family members that had Kinetico, way back when we lived in the Chicago area. It was a portable one that we've moved four times with us until last year. It was a really good product and it proved itself very well. We set up one appointment recently and the sales reps weren't pushy. We knew what we wanted and they gave us what we wanted. They didn't ever try to push us to anything we knew we didn't need. They came when they were supposed to right on time. The techs also gave me some good instructions.

We had a good experience with Kinetico. Setting up an appointment with them was easy and we're happy with what we have.

Everybody we've come in contact has been nice. The water system is good. But it uses a lot of salt and I don't know if that's good for our health.

I have the whole house water filtration with Kinetico and I love it. It was expensive but I got my money’s worth. You know you're getting a good product when you're paying through the nose. I just got my Social Security so I had money. Otherwise, I wouldn't have been able to afford it. Clean water is the most important thing you can have to prevent Alzheimer's or Dementia and I place that high value in a good system. And Kinetico seems to be the best system I've seen. The water tastes clear and better. I've used my own TDS meter so I know it's clean. I know I'm showering with water that has no chlorine in it. And especially for COVID, I wanna make sure I'm healthy.

The vendor that I used in Pennsylvania was very easy to work with and they were able to schedule things online. They had a little app that you could do that with. The vendor that I currently use here in Ohio does not have that capability. But if I just call their office and they schedule us right away. We got water tests from three different companies and when it came down to the particulates and the chemicals that were in our water, Kinetico was the one that got it out the best. They had a better water test system.

I gave the reps my card at the home show and they called me. It was a great experience. The reps were very efficient. They came in and did a water test and showed me how bad my water was. The installers were two young guys and they were super nice. They took their picture when they were done and left the work area very clean. They were very qualified. I got the water system for our whole house. It was $7,000. It clears the whole system and keeps your water soft. When you shower, the water is good and your hair feels soft. You just flip a tap on your sink and drink your own water. It's convenient to have your water tap right in your kitchen. No more bottled water. That's bad for you. This is your water and it's all clear.

I had a Kinetico sales rep come over and demonstrated the system. He did some tests on our water, showed me exactly what the readings were as far as the different levels of chlorine, and showed me how how the system would work if it was in place. Then it took me a month or so, but I eventually purchased the K5 Drinking System from him. It seemed like it was pretty easy to install, maintain and keep up with. And since having the system installed, I've had a rep come over twice to change filters. The first time was free and for the second time, they charged me. But they showed me how to do it, so I've done it myself since. With Kinetico, our water is much better than the standard tap water. It doesn't have a chemical smell and I can tell a difference whenever I'm just washing dishes versus getting the water out of the Kinetico faucet. Overall, our experience has been great.

I've used Kinetico before and it's a brand that we trust. Setting up the appointment was simple. I called them and they were here just in a matter of a couple of days to test my water and let me know that the reverse osmosis was still the right system for this area. We set up for them to install shortly after that. Everything was smooth and easy. The reps were very friendly and answered all of our questions.

We purchased the whole house system from Kinetico and we’ve been using them for 45 years. We like the ease of the product. We're retired so it's nice to have something that's not going to regenerate because of the time of day instead by how much water is being used. We love the way the system works. It’s excellent quality. This is one of the best and excellent systems you can buy on the market. It's a little pricey though.

The rep was great. He was quick to get out there and very knowledgeable of everything. He was able to work with me on a few things, give me some good recommendations on where to place the system, what system was best, and answered all my questions very well. I got a softener, and we ended up putting in a reverse osmosis drinking water system as well. The price was very comparable and even cheaper than most other offerings we have around here. It was a good deal. Kinetico got the installs done very quickly and on short notice because it was a new build. It was only a couple weeks, and it would have been even sooner. They were willing to come out almost immediately, but they were not allowed in the house at the time.

Kinetico is a professional company. They gave fair pricing. The rep was upfront. He explained everything very well. The installation was precise. It took a little longer, but there were some unforeseen circumstances. Other than that, it was clean. Our water has been softer with Kinetico.

Kinetico was very responsive. The installation took the length of time they said it would and it went well. They instructed me well.

We had a Kinetico filtration system in our previous home and since we've been very happy with the water softening features of the system, we wanted one in our new home. From the time we signed the contract to the time it was installed, the process took a couple of weeks but it was relatively quick. Everything was great with the installers and since then, our water is better tasting and has less chlorine taste.

The initial sales guy was phenomenal. He's been in the water industry for 30 some years, selling Kinetico for a good chunk of that. He was extremely knowledgeable. He came out and did our water test to make sure we had the right system size. The installation was seamless. We already had the soft water loop in the garage so they just had to tie into that. It was a quick deal. The install is nice, clean and compact overall. As far as under the sink goes, right off the bat, we had one little issue with the pressure in the system. They came back out within a day and made an adjustment on the system.

This product will flood your house. This product has at least two design flaw I have found that will cause a slow leak and sudden failure and flood. First is it leaks from the diaphragm into the spring housing slowly from the water shock absorber due to insufficient design of a screw that passes through the diaphragm and is intended to sandwich it between 2 pieces of plastic. Second flaw is in the material and design used for the diaphragm. The diaphragm cracks and splits and ruptures catastrophically over time due to low quality rubber used in the diaphragm and bad design. Water hammer arrestors design to do the same thing will last indefinitely and this lasted about 10 years but flooded the kitchen when it failed causing damage to the cabinets and flooring.

Getting my appointment set up and that first appointment were great. A lady named Mandy came and met me out of my house. She tested my water and let me know that we definitely needed to get a system. She walked me through everything right then and there. Then, we got to installation and the installation itself went really well, or so we thought. The gentleman stayed until very late at night just to make sure he could get it all done in one day, which was really cool. But four or five months in, our kitchen flooded all of a sudden. Water started spewing out the bottom of the pipes.

Kinetico was quick to respond. A salesman came out and set up the appointment. The installer was flexible. I needed him to reconfigure some stuff a little bit. He was willing and helpful on changing the way he had it planned and the way I needed it to go in. The rep followed up after the system was installed and let me know how my water test went. The water test result said it was in the desired range but the water is extremely soft. I have some older in-laws that live with me who don't like it. I was trying to make it a little less slippery when they soap themselves up. I was asking questions on how to adjust it but haven't gotten answers on that.

My experience with Kinetico is not good. Every time, my water is tasting salty. I'm planning to call them to tell them to find a solution to that. I can't even drink my water from my drinking faucet because I'm afraid I'm gonna have some calcium deposit in my kidney. You brush your teeth, and it's like you are drinking the salt water. I've called before. They asked me to go to the bin. I never had that type of experience before where I had to be stirring the bin every other day. I paid $6,000 which a lot of money for the system but it's not working right. They could not get the drinking water that I paid for to work. It was always leaking under the sink. They had to give me another brand which is a smaller one. But the contract was that particular one I'm supposed to have. I was trying to figure out who was the best company that could give me the best, but unfortunately, Kinetico didn't work out for me. The system is not as they describe it.

We had a very nice salesman from Kinetico. He was very pleasant to talk with. He didn't seem to be pushing us into purchasing Kinetico, but he supplied us with plenty of information. We liked him. I'm happy with the water system to a degree. But I'm not completely satisfied. In a general water supply to the house, we have the Kinetico filter, and we use that water for showering, and washing clothes and dishes. Around the door to my shower, there is a lip there. The water collects in that lip. If I don't clean that lip with every shower, it will build up a red residue. That's the toxicity. So that toxicity isn't completely being taken away to my satisfaction. But the water that we drink is purified even further. So, I'm happy with that water. But there's still a question in my mind as to how safe are we with this water system and I'm not 100% guaranteed.

We live in a neighborhood where a lot of Kinetico systems have been put in, and the gentleman knew what the water quality was before he even tested it. We were very confident in his test. We purchased a water softener, and the installer did a nice job.

I had to have some plumbing replaced and they did a water test and found that the well water was a little acidic. Kinetico was the brand the contractor used and I purchased from them. The system is working fine.

I've purchased two of their whole house water softeners and two of their drinking water filters. They have a good warranty and a good-looking product. Also, it was easy to set up an appointment. They had a good system and they were on top of it. It usually doesn't take too long to call them up and set it up and the guys that they sent out to do the work were kind and courteous. They let us know what was going on and answered any questions we had. Since having their system, the water's been nice and soft. And we love the drinking water filter.

We have the under-the-sink system for the drinking water and to the refrigerator for ice. The taste of the water is better. Also, there’s no upkeep of the system other than changing the filters when they get low or they need changing.

I have a Kinetico Water softener that is 21 years old. I wanted to relocate it and update it. I was concerned that a water softener that's 21 years old that's been outside would have a limited shelf life. I purchased the same one that was in the house, just an updated version of the same model. It's working fine and it's very good.

The installation did not go well because they mixed up the cold and and hot water pipes, and it caused a big issue. The plumbers blamed it on Kinetico. But Kinetico blamed it on the plumbers. We couldn’t figure out on a new home build why we had a lot of grime on our sinks, faucets, and essentially tarnished a lot of the hardware on the sinks and faucets. So, it was truly a headache. It was horrific because everybody blamed each other. They eventually got it right, but it took time.

One guy came out to do the installation. He took out the old unit and put in the new. It took about a couple of hours. With my old unit, it took up a lot of space and I still had sulfur smell in my water. But with Kinetico, I don't smell the sulfur anymore.

Getting the water test done was easy and helpful. I purchased their whole home system and the installation was good, overall. The water is softer and tastes better within a matter of days.

They replaced an old water softener, which took weeks. The team who put in the replacement was nice.

The installer was good. I made a couple of things different than what was originally planned and he had no issues with it. The Kinetico system works really good. We got a direct replacement for what we had, and it does what it's supposed to do.

The sales rep had a very good presentation, and showing us how the water quality could be improved was impressive. That sold me on Kinetico, but on rethinking it, I would not have put the system in. It's rather complicated and expensive to maintain. They offered to pay for the replacement filters and the salt that I needed for last year, but the water we have here in Hixson, Tennessee is some of the best water. We don't get it from the Tennessee River. We get it from an underground aquifer. It's the second biggest one in Tennessee, and it has very clean and fresh water. We overdid it. Another thing is that the installation was somewhat complicated because they had to take out a part of the water system I already had in and replaced it with something they came up with.

We talked to someone from Kinetico over the phone, and setup was easy. The reps explained everything really well. Kinetico told us what day they were coming out to our cabin, and they came and looked everything up. It was simple. They did a water test, then they came out after installing our water treatment system. They also come out once a year and change the filters. We're on a well and our water treatment system cleans out the water very well. It tastes a lot better than it did before. Overall, Kinetico works really well, and I'd recommend it. They have a good product.

Kinetico's system looks good, but it wastes so much water. That's how the system works to remove some minerals from the water. And after I started using it, my water bill increased. And when I look at the sump pump, it discharges a lot of water. The filter is also expensive. The drinking system and softener filters are not available anywhere outside Kinetico. Those are ongoing expenses on the top of the initial payment for the system. That is something I would ask Kinetico to give more discounts. It was like a hidden cost, which comes every after three or five months, or depending on my consumption.

Kinetico is efficient. It works good. It was a little pricey, but I got what I paid for.

When we built our house, we went to our local in-county furniture store and bought furniture and appliances and Kinetico was recommended by our salesman to save our water pipes and corrosion and appliances by having a water softener. It was very expensive, but we took a chance and we did it. For the first 36 years, I had no problem with them. We did have a couple of times when I thought I didn't have soft water. So we called for repair and we were told that we should have a new water softener. We got a new one, and it was the same kind from Kinetico because that one lasted so long. I was highly disappointed with the rep that came out to the house this last time. But I like the Kinetico products, so I bought it anyway. When Kinetico did the installation, they had to do some adjusting with the water valves and put their own stuff on it.

We have the RO water and it does what we're hoping it does. We've had good-tasting water and it's good for cooking. We're very happy with it.

I used Kinetico for years. I replaced the system last year because they told me mine was so old, and the day was gonna come I was gonna have trouble getting parts for it. So, I updated the system and, physically, it's smaller, but it's doing a great job. This one uses a little less salt. But when it was installed initially, they told me it most likely would use less salt, but it was using a lot less salt and it wasn't installed right the first time. I had to get another tech out and he adjusted everything. I have very hard water and I never noticed a problem but I lifted up the lid where the salt goes and I'm like, "Jeez, this hasn't moved down very far." It's working fine now.

I've had three different Kinetico systems. The tech installed it well and everything was what they said it would be. I've been really happy with them. They're pretty much maintenance-free. In my house in Bonita, we had the system for eight years and then we had to have the medium replaced. The tech changed it and put it all together. I also had a couple of seals that leaked. So, I bought the parts and rebuilt the head myself. And so far, so good. The reps are always good. They took care of business and did what they said they would do.

I purchased a water-softening kit. The sales rep was very knowledgeable and the installers were hard-working. I bought the very large barrel for the salt and I've only needed to fill it up with two bags. So, we're doing really well. Having the system is nice 'cause before I only had a kitchen sink filter water. Now I can just go from my bedroom to my bathroom and fill up my water without having to run downstairs to the kitchen. The system was expensive but for the results and the long run of taking care of my pipes, dishwasher, faucets, and sinks, it's probably saving me money.

I had a good talk with the sales rep of Kinetico. He was very informal. The installation went great. It's been a year since we've had it and we've loved it.

The installation of our Kinetico was fine. I always had soft water previously. This time now, they tell me that I have some leaks in my house and that the water system doesn't work correctly. They came out a few times. I still only have half soft water half the time. But their customer service was great.

We had Kinetico on our other house when we lived in another state. It had no power and automatically did things by timer. In our house now, we got a water softener for the entire house. We put a different type of Kinetico system in as we had a different issue with our water system in the other home. With the system in place, we are not having our spigots clog up. The water before was actually building up and clogging our spigots. Also, we don't have the hardness we used to have. Kinetico did everything they promised and everything they were supposed to do. It was a little bit more money than any other system, but you pay for what you get. I'm satisfied with the price.

I was running my water system and came in with some money. Instead of renting it, I bought one. I liked the marketing and price of Kinetico. Their rep was really good and informative. He helped out a lot. If I had any follow-up questions, he always called me back or came out. If I had a problem with something, he would handle it directly and get it taken care of. I got the whole system. I got a reverse osmosis system as opposed to just a regular softener system. With the reverse osmosis, the water is much cleaner and softer. My experience was very good.

I've had a Kinetico water system for 30 years. I moved and the new house did not have a water treatment system. I installed another Kinetico 'cause I was so happy with the performance at the previous house. Installation went fine, but I'm still trying to get the salt right. The well water I had at the previous house was 100 times better than the town water here. It's terrible. Other than that, the performance of the system has been excellent, and I'm pleased with it thus far.

The installers were quality guys, and installation has good craftsmanship. My wife likes the system. We also had water treatment systems in our other houses in California, and we noticed that everything is good. Kinetico looks like a quality system too.

The sales guy was annoying. I wanted to get a non-electric water softener and have it installed a certain way or find a certain spot to install it. He kept talking about how I should get the system, and I already knew that. I already did the research and just wanted to have an installer come look and figure out how it was gonna go. The sales representative acted like a salesman as opposed to a rep to just take care of it. He also had handwritten notepads with all these testimonials. I highly doubt that anyone called 10 years later saying how great the product was. It was typical salesman-type stuff, and I didn't appreciate that.

Years ago, when we did some remodeling, the plumber put in a Kinetico unit. It was what he recommended at the time. I never paid much attention to the brand, but when it went bad and I got to looking at it, I started researching about it. I found this guy from Southeastern Water Systems in Versailles, Indiana that sold Kinetico and he came down and took a look at our unit. He tried to fix it first and it didn't end up working. I replaced the unit with a new one about a year and a half ago, and the installers were nice people. Installation also didn't take long. The new water softener was a little expensive, but I was glad to have a system working again. It works a lot better. The last one went dead, and I didn't know, but when they were working properly, they both were good machines and products.

We like Kinetico and this is our third house that we put a Kinetico system in. We recently purchased a regular water softener from them. We also have the reverse osmosis, which is a tiny one, so we just took it from house to house. So far, the first time we had the water system installed was the best experience we had with Kinetico because of the workmanship. The price is a little high but having the system makes our water better because we've been at wells every time.

We had very hard water here and the Kinetico system has made a big difference on our dishes. It works great.

The water filter works well. What they do not tell you is that for every gallon of water that you filter, 1 to 2 gallons of water is wasted. I found this out accidentally when the unit had to be disconnected to move our water heater. I called Gordon Brothers (the company that installed the unit) to find out why a hose was placed into a drain pipe and why water was running continuously into the drain. It was then that I learned the truth about how the system works. Had I known how environmentally unfriendly this system is, I never would have installed it.

With the Kinetico water softener system, the water is soft and we don't have any buildup at all. There's no buildup on the showerhead and on any of the fixtures. It's a lot easier to clean because soap activates much better. Then, I have a giant tank of carbon which sits in front of the softener. The carbon removes chlorine and prolongs the life of the softener. I also have a reverse osmosis drinking water system that creates drinking water, which is pure water, and then it feeds up into my refrigerator to a spigot. There's nothing better on the market than the K5, which is the Kinetico reverse osmosis system, especially for drinking water. It's phenomenal. And if you really want your life to improve, then get a Kinetico water softener. The only thing I wish I had done was get a larger one because my water pressure dropped ever so slightly.

We like Kinetico the best. They seem the most professional. The rep made all the tests. He showed us all the steps and the stringent amounts of the percentages of what it could be, what it shouldn't be and where we were. I purchased their whole filtration system and the biggest satisfaction we have right straightforward is that we do not have that egg smell anymore. I know the difference between the soft and the hard water. It still feels a little slippery on your skin after you've rinsed off, but that's good. The system is doing its job.

The Kinetico rep came in and showed me the contract if I didn't pay for it outright. He did a credit background check right there which was good. He told me about how they guarantee I'm gonna have good water. The gentleman that came to my house for the installation was very presentable. They filled it up with salt when they left which was fantastic. I like that the system doesn't run off electricity. It's also less scum. I don't have to put so much work into cleaning it. It comes off better and my appliances don't have that hard water deposit on it. My water's softer. I get bubbles when I take a shower and I do a bubble bath. Before, I don't get bubbles.

Kinetico's reps did a good job. Everything was good until I had to go through all the installation. The installers have been out here five times because the water softener wasn't installed correctly the first three times. I don't know if the person from the first three times knew how to fix it. But the last guy was good. He said that he was their seasoned guy. But the installers have been out here many times that I'm tired of dealing with them and trying to make sure it works correctly. It was a nightmare. And it's more expensive than the other water softeners. If I could do it over again, I wouldn't have done it.

I’m very satisfied with Kinetico so far. The rep who came by was a woman. She was very nice and a bit of a character. I enjoyed meeting her. The water softener uses salt. It was under $5,000. Our water now is 100% better. I saw the difference as soon as I put soap on my hair in the shower. As soon as I take glasses out of the sink, they're clearer. We've had a filter change and I had Kinetico people come out and do it, and told them I wanted to be on an annual service. As far as adding salt to the system, I just keep four bags on hand in the room, and when it's low, I put a bag in maybe once every two weeks.

We had a new softener system hooked up in one of our rentals. It's an important part of our rental. Everything's been fine since it got installed. It's on a self-timer so it flushes itself. The only thing that I do is add the salt pellets maybe once every month and a half.

As of today, we're not having a very good experience with Kinetico. They're fine when you get to work with them. It's just now it's hard to get through to them. It's hard to get to a technician. This is our third water softener, our second Kinetico. And we've had nothing but problems since it's been installed. The tech came out once and said that he fixed it, but it's not fixed.

They did a reverse osmosis in the kitchen. It was an excellent price and very minimal maintenance on my part. They gave me a price that was within my budget and compared to another one that came out and was extremely expensive. They didn't try and sell me on the whole house. They showed me the reverse osmosis which is really all that I needed. It was appropriate for what I needed. It wasn't an upsell. I'm very happy. The system has been excellent. People should definitely do it because it saves on bottled water. It's perfectly clean-tasting water and it's easy and low maintenance.

The house that I bought had previously used Kinetico and I kept using them for the service they provide. I called over the phone, talked to a lady that worked at Kinetico, and continued the previous plan. So far, I've had no issues. Any time any service is required, they're out there within a day or two. Customer service has been good and the product's been as advertised. Kinetico is worth the price, and we'll continue using them.

One year after installation, I finally have soft water. It seems the "shop" had to install a disc into the system to match the hardness the salesman verified. This disc was never installed and my water (unknowingly) was still hard. The salesman never asked me if I wanted the job inspected (permit pulled) and therefore would add $100 for the permit. I'll get back to that. When the install guys showed up, they tried to convince me of where the main water line came into the house. I told them where, they tried it their way and I was proven right. Now I have busted up drywall over this. When trenching under the driveway, they ran out of gas and began prepping to leave. I said the gas station is right down the street, a 1/4 mile away.

We got Kinetico for the water system for our whole house. The people I've worked here with locally are the best people I've worked with in sales my whole life. They are very gracious. They're very concerned about everything working correctly. They didn't give me a big sales pitch and answered all of my questions. Their service has been great since then. I have a quality product.

When the reps were out talking to me, they were really nice. We got the filter system and the water tastes better. They did a good job.

The house that we purchased had a Kinetico system and it broke down. We got another one and our experience very good. It was very helpful, and the scheduling was a quick turnaround. The installer installed the RO system, explained the process and completed the work quickly. He explained how the system works after he was done and what we should do if we have any issues. Having the system definitely makes a difference.

I've had Kinetico at three different homes. The recent installation was perfect. The system is extraordinarily expensive compared to all the competition, but it performs commensurate with its cost. So, it's a good value.

Kinetico had to come back and put a new part in because they said we were having a problem. Though the lady in the office was very nice and polite, she dropped the ball and forgot that I made another phone call to them. That second time, our water was not coming through and their system was banging. Their tech was very polite and he knows what he's doing. I asked why the banging was happening and he said the system was defective. I told them, "You guys were very willing to take my money, but you're not very willing to come back and fix this." The local shop that put my system in sent their tech back and they replaced the unit.

I have nothing but good experiences with Kinetico. Everyone was wonderful and kind. 10 months after the installation, the system started to slow down and stopped the water under sink. We called and they came out and changed the filters. It has worked fine ever since.

I bought a water softener and I also bought an under-counter sink water purifier. Everything went smoothly during the installation. The system has worked fantastic. Now that my system is one year old, I need to replace the filters in the undersink purifier. I'm gonna have them out, and at the same time, I'm gonna have them check to see if there's any maintenance needed on the water softener. When I called them, they said that I could change those water filters myself. But I can easily afford to have somebody else do it.

The sales rep, Olivia, is a very nice person. She's very personable and she answered any questions I might have had. I reached out to Kinetico because the water in my neighborhood is horrible. It's full of calcium, and I knew just from running my dishwasher here in the house. Everything came out coated with a white grayish film, but since having the system, the water doesn't leave a film any longer.

The Kinetico sales rep wasn't pushy and was honest that their prices are a little higher, but that their product is a lot better than most of the other companies that we had come over to quote. The installation was quick and easy. They did it all in one day. I like the system. I haven't had any issues with it. It's a nice thing because of the technology. Our water will still be softened even if the power is out. It's a good product and they provided good service.