Kinetico Water Systems Reviews

We moved from Michigan to Peoria and were advised to get a water softener due to the local water concerns. We chose Kinetico as they offer both a water softener and a reverse osmosis system with mineral backfilling, which was exactly what we wanted. The installation process was prompt and smooth; the team even connected our refrigerator to the new system. They also performed a free water test for us. Since installing the system, we've noticed a significant improvement in the water quality within the first two weeks.

We rely on a well for our water supply and after comparing a few options for a water softener, the positive reviews and product details we found led us to choose Kinetico. The installation process went smoothly, and although I wasn't present, my husband oversaw it, and it was completed efficiently without any hassle. Since installation, we've noticed a significant difference in the reduction of scale build-up on appliances, even though the taste of the water wasn't significantly altered. Overall, I would confidently recommend Kinetico to friends and family due to our satisfying experience. The customer service we received was excellent, warranting a top rating from me. Although the product is on the pricier side, which I would rate a 3 out of 5 considering the cost, I understand that such systems typically come at a higher price point.

Whatever you do is do not buy this Kinetico. I was having problems at 8 months and they wanted to charge me a service charge to come out to fix it under warranty. Have had nothing but problems with it as a contractor. I installed three systems and houses that I built and wound up replacing them with other products to satisfy my homeowners. Way overpriced and way overrated. The staff Leesburg Florida are the biggest scammers you can find. I will be happy to refer you to many other companies.

My business manager referred me to Kinetico because she was getting the system put in for herself. My water quality was quite poor, so her recommendation came at the right time. The experience has been quite satisfactory so far. I appreciated that the system was portable, which was crucial since I knew I wouldn't be staying in my current building. This feature was a significant selling point for me.

We have hard water and I knew we needed a water softener. Kinetico is the name that you hear and was the natural choice. We have our own system, and they provide the salt refills for it.

I have been using Kinetico for many years, ever since we lived in another state around 20-25 years ago. We decided to continue using their services when we moved to our current location. Initially, we chose Kinetico because the water in our previous area was potentially toxic due to numerous superfund sites. Here, our main concern was the hard water, which left stains around sinks and toilets, so we installed a water softener.

I had the Kinetico water system installed, primarily for my drinking water, as I wasn't fond of the taste of my well water. I learned about Kinetico through an acquaintance who worked there. Since its installation, the system has been operating smoothly without any issues.

I have used Kinetico Water Systems, specifically their water softeners and an RO system. Currently, I have one water softener installed at a rental property, so I don't have direct feedback on its ongoing performance, but there haven't been any complaints from my tenants. Initially, I heard about Kinetico Water System through radio commercials.

I purchased a water softener from Kinetico Water Systems, which also included a filtration system for my sink. I began researching water filtration systems because I had a similar product in the past and needed one for my new home. Kinetico was the first company to contact me, and their sales representative did an excellent job.

I had the Kinetico overdrive water system installed at my home in Arizona due to the poor water quality in the area. The process started with a representative visiting us to take water samples and demonstrate how the system would improve the quality. We decided to move forward, and so far, we have been happy with the results.

I purchased a Kinetico system for my new home in Juab County after moving from Salt Lake Valley in 2000 and noticing its ad on TV. The owner of the Salt Lake branch installed the water softener and RO system for me. Over the years, I've only had to rebuild the water softener once and still use the same RO system.

The builder of my home encouraged me to consider the Kinetico system. After researching and reading reviews, and based on the builder's recommendation, I got the system installed. Though I no longer own the system, as I have sold the house it was in, I did have the opportunity to test it while I lived there.

I purchased a water softener system and an under-sink Reverse Osmosis (RO) system from Kinetico. Living in Arizona, where the water quality is quite hard, I felt the need for a reliable system. Previously, I was renting a unit, but decided to get my own to avoid the ongoing rental fees. I learned about Kinetico at a home show and found their system superior to my previous one, albeit more expensive.

I had the opportunity to work with Kinetico Water Systems as part of my general contracting project down south of Richmond. We needed a robust filtration system, and after looking them up, we decided to go with Kinetico. They installed a significant system for us at that location, and later, I opted to have them service my water system at my own home.

I purchased the Kinetico water system because I moved back from Indiana, where the water quality is notoriously bad and requires a filtration system due to its hardness. Having grown accustomed to a water filter at my sink, I decided to install one again for convenience. My interactions with the Kinetico Water Systems rep were very pleasant, and the installation team did a great job. Overall, I would give my experience a top rating, and I'd also rate their customer service highly. The price I paid for the system seemed reasonable, as well.

I purchased a water softener system from Kinetico, and my experience has been great. The installation team was respectful, informative, and quick, making the process very smooth. Since installing the system, I’ve noticed a significant improvement in my water quality; it’s much cleaner, and the hard water issues are gone.

I decided to explore water systems due to concerns about the quality of water, and I discovered Kinetico Water Systems through Meetze Plumbing. We didn't want to keep drinking the subpar water quality we had been dealing with. The consultation with them was very positive. Our serviceman, who usually comes out, is great—very thorough and professional.

I replaced my previous water system with a new one from Kinetico Water Systems because I had a good experience with them before. The installation process went smoothly, even though it happened a while ago. I find the system to be quite trustworthy, which is why I chose to purchase the same brand again. Overall, I'm satisfied with the product and would rate it 4 out of 5 stars.

I purchased a water softener from Kinetico after moving to a new home with a well, which was a first for us. After doing some research and having our water tested, we decided to go with Kinetico.

I've been using Kinetico Water Systems for over a year, and while I've had generally positive experiences, there have been a few issues. The installation went well overall, but I experienced a leak shortly after it was set up, and the refrigerator connection had to be disconnected because no one came to resolve the issue. When I reached out, they claimed it wasn't Kinetico's problem, so now my fridge isn't connected to water.

I've used Kinetico since moving from Pennsylvania in 1992. We were unfamiliar with the area and told the water was very hard, so as our house was being built, they installed the Kinetico system for us. My experience with the system has been great, without any problems. I did need a replacement once, but otherwise, they visit annually to maintain the system, including the unit under the kitchen sink that provides reverse osmosis water.

I purchased a water softener from Kinetico Water Systems after hearing about them on the radio. My water was good both before and after installation, but the Kinetico team was very helpful. The product was efficient and required minimal maintenance—just occasionally adding salt. Overall, it was a very good experience.

The installation team of Kinetico impressed me with their professionalism, going above and beyond in their work. The new system, which is installed inside under the sink, has noticeably improved the water quality compared to the old system we used to have outside. However, I think it would be beneficial if Kinetico could reach out to customers after a year for a check-up, especially concerning the filters and their longevity. Another area for improvement would be getting someone out sooner to replace filters.

I recently faced issues with my home's water quality, going through multiple dishwashers and a water heater because of lime and calcium buildup. I decided to install a water system from Kinetico Water Systems based on recommendations from my neighborhood's Facebook page and my past work in water purification. I was only in that home for a few months after the installation, but the system was phenomenal. It noticeably improved the water quality throughout our home.

I purchased a Kinetico water system and a compact water softener because I rely on a well for water. A good friend of mine has Kinetico and due to his positive experience with their system, I decided to follow his lead. Setting up the appointment was straightforward, and the process involved both phone discussions and an in-person presentation. My wife handled the installation process while I was out of town, and it seems to have gone smoothly.

I chose Kinetico Water Systems because I had sulfur in my water, and I needed to neutralize the smell. The installation team, led by Tim, was excellent, and I've used them for all my plumbing needs. They were very thorough, explaining each step of the process, and ensuring everything was understood and signed off on. Since installing the system, I've noticed a significant change in my water quality—no more sulfur smell, and it's been a great improvement.

Marco took a look at the concern and knew exactly what to do. His professionalism and customer service was excellent. He even provided additional business offerings that I was not aware. He was quick polite and definitely an asset to your team. Thank you, Marco.

The staff at their Garner office were very helpful and consumer-friendly. I had their reverse osmosis system installed under my sink, and it has improved the taste of my water. As a frequent water drinker, I can definitely say there is a noticeable difference. Overall, I’m satisfied with their service and give them a thumbs up.

I decided to purchase a Kinetico Water System for my home because it was recommended by my plumber. Living on a well means dealing with hard water, and the system seemed like a good solution. The installation process was impressively quick, thanks to the efficient team that handled it. I've had it installed for a couple of years now, and it's definitely made things easier on my appliances. The difference in water quality is noticeable and much appreciated. Overall, the product works as advertised, and I am very satisfied with it. I would rate it a 5 out of 5.

I learned about Kinetico Water System through a condo we purchased that had a Kinetico water softener which performed very well. We decided to go with a large commercial system.

Everyone from Kinetico Water Systems who has been over has been very knowledgeable. The guy that came over to talk to us was very knowledgeable. He answered all questions. My husband checks the salt, would see how much has been used, and add. We change the filters every six months to a year.

We have water hardness and since installing the Kinetico system, we saw a difference in the water immediately. We have annual maintenance on the system and it's relatively easy to do. It's an excellent system, and I would strongly recommend it.

1-Star Review: Disappointing Experience with Kinetico Water System. I regret choosing Kinetico for our home water system. From the start, the installation was poorly done, and it was clear that the system recommended to us was not the right fit for our home’s needs. Despite raising concerns, customer service was unhelpful and dismissive. We also paid for maintenance visits that never happened. Every time we reached out, we were either given the runaround or ignored entirely. The lack of professionalism and accountability has been incredibly frustrating. For the price we paid, we expected much better service and reliability. I would not recommend Kinetico to anyone looking for a hassle-free and properly supported water system. Look elsewhere if you want a company that stands by its products and values its customers.

My experience with Kinetico has been excellent. I had the Kinetico system from the previous owner. It was still working after 30 years, but I upgraded my system. But I never rebuilt the softener. I am very satisfied and happy with it.

There's a Kinetico store next to a hunting shop where I get gun parts at, and I happened to see it. I walked in and asked them about their systems. I liked what they had to say and had them put a whole house system in. Before I got it, I had a little rust in the washbasins, and that's totally gone now. I've had the system about a year and a half and the upkeep is simple.

My builder suggested having a Kinetico system and while it has a high price, I don't have to worry about things. The system is performing fine and in the long run, it will save our appliances.

In my prior house, we bought a system because we were on a well and I felt that I wanted to make sure I had clean water systems. It was a cheaper brand and I was always having problems with it. I switched and after a little bit of studying, I went with Kinetico. I moved houses and put the Kinetico system in my new one and everything seemed to go okay. This is much more easier to maintain than my previous system. One issue, and I really can't blame it on Kinetico, is it tends to freeze when it gets really cold outside. But it hasn't really plagued me so much that I really dug into it. It's fine after the temperature changes a little bit.

Our Kinetico works great. I love it. I'm on a well. I'm out in the country, and I have very sulfuric water coming out of the well. Kinetico only cycles based on water usage. So, it doesn't cycle every night. It cycles when there's enough water used that it needs to cycle. It's not a plug-in unit. It knows how much water is being used. Then that's when they recycle and regenerate the medium. The system was installed five years ago, and I have not had to do anything except to replace this one bag filter every four months. They also put in a carbon filter at the same time. It was another brand, but it's worked fine. It needs no maintenance. As far as the water quality, it's fine. I drink it out of the tap. My wife and 21-year-old son use a little pitcher filter thing for their water bottles.

We have a spring and it's hard water. We wanted it to be softer and pure for the kids to drink. We went with Kinetico and now, our water is good. We have a reverse osmosis system and we use it a lot. One thing I really appreciated was they physically tested the water coming out of the reverse osmosis to make sure that it was okay. It was a lot of peace of mind to see them test it and show it to me saying it's safe and clear. We had quarterly service with them but we did not continue it, not because we were unhappy but it wasn't worth it.

Water is hard here and I figured a water treatment system would make everything last longer. I was referred to a Kinetico salesman, and it was an easy experience. With Kinetico, the water is different. It still leaves water marks on the stainless parts, but the water feels great when you're taking a shower. My hair feels better. Everybody should have Kinetico. I had gotten the water cleaner system on my own and installed it, and I wish I had done it all at once. I would recommend that others do the water softener and the water cleaner at once.

I like the simplicity of the Kinetico system. The water quality is good, too. The system is just a little bit expensive, though.

The reps at Kinetico were professional. They did it quickly and installed it right away. My husband was very happy with their work and their installation. It was amazing. Using the water softener is like bathing in lotion. I'll never go back to unsoftened water. My hair is amazing. Your skin is not peeling off from dry patches. We love it.

We have hard water here in our house and we wanted a water softener. Kinetico seemed the most reputable from just looking around, researching and seeing whose systems that were out there. Their reps were very pleasant, seemed professional, and walked me through what they were seeing and where the recommendations were coming from. The water is definitely softer now. But we have noticed the water is a little salty afterward. But they told us about it. If you're doing a lot of planting, you need to keep that in mind, cause our plants don't like it. The product that they sold us to get rid of the salt, is only for one faucet. It's not like it removes the salt everywhere for other sinks.

I purchased both a water softener and a reverse osmosis system from Kinetico many years ago. My reverse osmosis system is still running fine since 1990. However, I had to replace my 1990 water softener last year with a new one from Kinetico. I initially chose Kinetico because I believed they had the best product on the market, particularly due to their water softener's feature of softening by water usage rather than by a timer, which avoids waste.

I've had a generally positive experience with Kinetico water systems. After researching various options, I chose Kinetico due to their strong reputation, and I noticed an immediate improvement in the water quality—specifically, the rust problem that was causing stains stopped. However, I've encountered an issue where the system isn't utilizing salt as needed, and I'll be contacting their service department to address this. Despite this problem, the installation process was handled exceptionally well. The team was professional, efficiently removed our old system, and installed the new one neatly. Overall, while there is a minor issue to resolve, I'm quite satisfied with the service and quality provided by Kinetico.

I purchased a home that already had an existing water softener system. It was over 20 years old, so I had it refurbished with Kinetico and also added a drinking water filtration system. Before the refurbishment, the water had poor taste with high iron and sulfur contents due to shallow wells close to the coast, which made extra filtration necessary. After the upgrade, the drinking water system made the water taste as perfect as bottled water. The upkeep is manageable; we change the whole house filters monthly, and the drinking water system alerts us when it needs a filter change. In over a year, we've changed those filters only once.

I decided to purchase a water softener from Kinetico Water System due to its great online reviews and recommendations from friends. Setting up the appointment was straightforward—I just sent them an email, and their representative promptly called to schedule the installation. The installation process itself was seamless. They handled everything, and I didn't have to worry about anything. Since installing the system, I've noticed a significant improvement in my water quality. I have a system for my entire house, and the difference is remarkable. Although I am pleased with the product, I find it a bit pricier compared to other competitors in the market. Nonetheless, the quality is excellent.

I was impressed with the quality of the product and the service and purchased Kinetico around a year and a half ago. Since installing the whole house water softener, the water quality in our home has significantly improved, benefiting our showers, dishwasher, and laundry. Additionally, the reverse osmosis system under the sink provides water quality that is superior to anything else I've experienced.

I recently had the opportunity to upgrade my Kinetico Water Systems, which included a whole house system and a reverse osmosis system. My initial encounter with Connectico occurred when I purchased a home that already had one of their systems installed. Although I've had the system for a long time and can't recall every detail regarding any initial water tests by sales personnel, my experience with the recent upgrade process was very positive.

I've been thoroughly impressed with Kinetico, which I heard about through my family—my sister, her boyfriend, and my nephew are all Kinetico customers. I'm using the system with three filters under my sink, and the installation was seamless. The service team is always prompt, and I had my filters replaced last December. The upkeep is minimal for me as I have a technician handle filter replacements, which is quite reasonable in cost.

I have both the Kinetico Water Softener and Reverse Osmosis. Almost no maintenance other than the periodic reusable pre-filter replacement (every 6 months) and 3 filters for my RO. Great system to own and extremely satisfied! Dan V

Worst company ever to deal with. Kinetico's service is horrible, especially the owner, Edward, down in Sherman Oaks. After having issues with my water softener system along with the reverse osmosis system, they are not covering it under warranty and want to sell me both new systems. Never, ever trust Kinetico.

Our first Kinetico lasted almost 30 years before needing a replacement. The new one seems to be better made, more efficient, so hopefully we get another 30 years of soft water. Overall, you feel the soft water on your body and you can use less detergent in the laundry machine.

The Kinetico water system has been a big plus for our household in St James/Southport. My skin is very sensitive & with this system it has fewer rashes. The RO system is wonderful as the water tastes great. Angie, our service tech, explained the system to us & was very kind to our dog as well!

Kinetico continues to impress me. I've had their system for about six years, and it works like a charm. Today was my annual maintenance check, and Wisdom was my tech guy. He was awesome! With so much going on, we tend to forget the little things. Wisdom lived up to his name by providing me with little details to keep my system running seamlessly. He was thorough, professional, and kind. Thanks again Kinetico :).

We have Kinetico in Minnesota so when I was building a new home in Florida, I decided I wanted to get a good water softener purifying system for it as well, so I called Kinetico and had them come in and do the works. I've trusted Kinetico to tell us what was the best system for what we needed down here based on the city water that's provided to us in the community that I'm in, and so they sized it and engineered it and it was pretty much designed, build, and I bid for it. I would love to have Kinetico on a maintenance schedule that just comes in on an annualized basis. It does its flushing, backflowing, testing tweaking, updating, and making sure that the system is optimized every season. That would be the best for us.

The Kinetico rep tested our water and then told us what hardness we had, which we already knew. We bought a reconditioned softener. We bought a RO system also. The water's softer now. You can tell that when you take a shower. You get suds and also, when you make tea, the tea stays clear for two weeks if you want to go through the RO. My wife's hair also is softer and seems to be better when she puts it up. I would recommend Kinetico. We bought our first system in Indiana and we bought a house in Florida and we put another one in there.

The sales rep was awesome, and the install guy did a great job. Once everything flushed out, I saw a difference with the cold water instantly. It took a little longer for the hot water 'cause of the tank. I would recommend Kinetico. If someone's looking for a water softener, I'd say, “Buy from them.” The price was very competitive.

I own three Kineticos. I have three homes and I have a Kinetico in all of them. I had a different brand before and I know Kinetico has a really good reputation. I purchased one and I liked it, so I purchased a second one for a second home and I purchased a third one for a third home and they work wonderfully. I got a whole filtration system softener and RO.

Kinetico installed my underwater cylinders under my kitchen sink. When the cylinders stop filtering, they will indicate they need replacement. At that time, I will call them to come. When we were living in a different location, we had a bigger house. We had Kinetico Water System for years and that's why when I needed this, we went back to them. The previous filter that was in there was something that Kinetico had provided on a retail basis. We bought it through Home Depot, but when we went back to get new cartridges, Kinetico discontinued the product. We went to Kinetico and bought a system through them, and then they installed it.

The installation was good for our Kinetico water softener system. We had another system and this system seems to work better.

Four years ago, we needed to replace a lot of our system. The guy that came and serviced it every year recommended Kinetico, and we did a reverse osmosis and a water softener system with them. The installation was excellent. We've been real happy with the system we had prior to this and we knew what to expect, and it seemed like we went from one system to another very smoothly. The price is also in line with what we had paid before.

We only had Kinetico for about six months and then we sold the house. But we liked what we had with it. It worked great. The reverse osmosis thing on the sink was fantastic. The water in San Antonio was some of the hardest water I've ever seen in my entire life. That's why we got the water softener and it made a huge difference. The water felt a lot nicer on the skin. The water from the city was chlorinated, so the chlorine smell was gone. My wife said her hair felt better.

I've been with Kinetico for such a long time. I have the whole water purification system. We lived in a place that had well water. It was hard water, and also turned out it had methane in it. We had to treat all that mess. The installation went well and it worked. When they put it in, they did a good job. This is the second house where we've used them. And in both places, they did well. The water's cleaner and tastes better. And where we live now, we're not on well water anymore, but we have city water and it gets the chlorine out. Kinetico is a great company. The first two companies we tried never found the problem when we had the well and the methane. Kinetico was the company that found it.

Kinetico unit installed on 07/08/2024 in new home. Moved in 07/13/2024, living in garage while working on home, softener turned on between 07/17/2024 to 07/20/2024. Wrote question on water usage/regeneration 8/7/2024 timeline: 7/8/24 Unit installed not turned on to use at that time. 7/13/24 we moved into the garage and only water we had access to was the hose on the water pump, water softener still off. 7/17 to 7/20 Denny gets an outside faucet not sure what date he hooked it up at that time he starts the water softener so that we can have a shower using the faucet outside. 7/20 to 7/26 only outside hose and toilet using the softener. Shower hooked up on the 26th. 7/20 to 7/29 the softener regenerated at least 2 times that we saw.

I heard of Kinetico Water Systems and I knew their water systems are good. They came and installed it. We're able to do monthly payment. So, the price wasn't crazy. We got a decent water softener for not much money. I like it and I would recommend it. There were as a couple of packages we could get, and we got the mid-tier one. We have the reverse osmosis and a salt tank. We have a couple of water filters on there. I don't have to do much to it. It's easy. It looks good and my water is awesome. When my other water heater was busted, we had some hard water for a while. I could feel it on my hair. I could see it on my dishes. But now, I don't experience that.

The installation went well. My husband had corresponded with Kinetico ahead of time on what we needed and what we were getting, and everything worked out as planned. We had a really hard water because we have a well, and it had an orange color. The Kinetico softener and filtration systems help. We don't have the color anymore. It still has the taste but other than that, we've not had any problems with it and we've had it for a few years now.

We have very hard water but since getting Kinetico, our water has been a lot softer. I don't have to clean my showers and toilets as much, plus my skin and hair feel a lot better. The soap went a lot further, too because we don't have to use as much. The system requires nothing really for its upkeep, you just got to make sure you put salt in it. It's right next to our furnace and when we change the furnace filter, we check that too. We try to check our furnace filter every couple of months.

We're on an HOA well system so, I purchased the Kinetico water softener. I then had to do a replacement here and so far, my experience with them has been very positive. The installer was one young man and he did an outstanding job. He finished it in half a day.

We were looking for a water softener and when we came across Kinetico's system, we liked it. So we contacted them and had them come out. The installers were very professional and courteous. We've had the system for three years now and I like that I don't have to change a bunch of filters on it. I got really hard water and I like the salt monitor on the bin so that I don't have to keep going down there in the dungeon and looking at it to check on it or set an alarm. It keeps track of itself. But when I was getting my install, I talked to the installer about salt sales and he was going to get back with me because I was going to buy a pallet load of salt and just have it. I've got a place to store it and it's one more thing that I don't have to fret about. But I haven't heard anything from them since the date of install for possibly coming and doing the annual service or anything about any salt.

Kinetico started in Minnesota and that's where I'm originally from. So I'm a bit biased to wards them and I like their products. I have the Kinetico water softener and recently, I purchased their water filtration system. I did it through a local company here in town and they did a nice job. The installation was really quick. Their products are well-made and designed to hold up better than other ones. Both my water softener and the water filtration system don't require any electricity and I like that whole idea too.

I've known about Kinetico for years because friends of ours have Kinetico water softeners and we considered putting one in in our house in Jackson. We put in one in 2008 and most recently purchased two years ago. It's a small model, but it fits in the space that we had for our cottage. The taste and feel of the water have changed. We had hard water before we had one installed. We also just change filters for maintenance and it's not too bad. It just takes some time. I like the system a lot. It's well thought out and it doesn't use any electricity, which I like. Also, it does what it says it's supposed to do and we don't use a lot of softener.

I purchased the under-the-sink RO water filtration system. Since then, I can definitely tell it's RO water because I'm not getting that chemical taste that I get with the treated water from the cities and the counties. Everything's been very positive in my experience with Kinetico. They're responsive when we need our filters changed. They're very quick to respond and get the filters changed for us. The gentleman who installed the system appeared to be very competent and did a good job. Also, everything's always more expensive than you want it to be. But compared to their competitors, their price is right in line with everybody else.

The one I have is almost 30 years old. The other one, we just put in a year ago. They work well for us. I like that they don't have to be plugged in to run.

When they came out and did the water testing, it was very informative. I got the full Kinetico system, and the installation went well. So far, the system is working. It's keeping my water soft and clean. I use it every day and it hasn't failed me. The cost is gonna be a little bit high but if it works the way it's supposed to and I get the benefits that it provides, then it's fair.

When I bought my new house back in '22, I decided to go with Kinetico. I had hard water and when I washed the dishes, I got stains all over the dishes. I got their water softener and I can tell that the water is softer. The only thing I do is make sure I keep an eye on the salt level.

We purchased the non-electric water softener that the pressure of the water is not from electricity and yet you add your salt pellets. I open up the lid and check to see what the level’s at intermittently. If it needs salt, then I pour it in. Since installation, our water is much softer than you normally have in Tucson. I've had it before and then there was a period that I didn't have it, and it's nice to have it again. I'd tell others it's worth a try.

I got the under sink drinking water system from Kinetico. It's been fine. Installation was easy. It was just a couple of water lines and turn a valve and it's on. Once a year, they'll come out and change a filter on it. Overall, it's a good product, but it's not all encompassing.

Kinetico Water Systems' rep was very knowledgeable, friendly, and professional. Answered all the questions I had. Did a couple of demonstrations to show the difference in water treatments and filters. We notice more when we don't do what we're supposed to. Whatever we have to put in to keep it, maintaining the correct filtration, it would start to get a rusty smell. We got a special iron filter, which the previous owners did not have, and that is a huge difference because when my husband would change the filter, it was all chopped up with iron. That was just a normal water filtration. But now that we have the iron filter as well, we don't have that. The system does what it's supposed to do. I'm happy with the low amount of maintenance that has to be done for it to be kept up. Get it.

The installers were very nice. We got a system for our whole house and our drinking water. I definitely didn't get Kinetico for the price, but the sales lady, Pam, did a good job, and the fact that it's a more mechanic system. It doesn't have to run off electricity. The system improved our water quality and the taste. We live near the coast and we've had some really hard water. With the system, our water is a lot softer. It feels like I've got lotion on when I come off out of the shower. It's not as hard to clean my glass shower doors as well. I would give Kinetico a high 5. The team there was amazing, and Pam has been very good. They've been out and changed my filters and been good.

Kinetico Water Systems offered me something at a previous house when I lived up there closer to them. Their customer service is on point. The K5 system is good. There was an immediate change in our water's hardness and odor.

We got a Kinetico whole house system, and setting it up was very easy. Having the system, the water is very soft. We're very happy with it. I'd tell others to do it with Kinetico.

Kinetico is the best as far as the quality of the systems. The water itself is better than any water you can purchase out of the store. The outbound water is as pure as it can get. I have the K5 system, which I think is the top of the line. Installation is easy on it. If a homeowner has any mechanical aptitude and they could put in a kitchen sink, they could install a Kinetico K5 system. Kinetico is a bit overpriced compared to some of the other people on the market, but you get what you pay for.

Kinetico has been great. I love the system. I had one of their systems in an old house that I had 20 years ago. This time around, I got a softener. We had hard water, and now, it’s much softer. The chemicals are balanced out. There's no taste at all now, which is great.

Spend $5500 for the system for them to charge over $200 anytime something goes wrong. I would not purchase again if I could go back in time. Try another water softener company and save some money and peace of mind.

Had the pleasure of working with Mat ** in installing a water system in my Cafe. The installation was seamless and 2 years later still have no issues. Recently, I spoke with Mat and asked about getting a filter replacement and he immediately knew what was needed and even offered to replace it if I couldn’t figure it out. Highly recommend to anyone in the market for a water system!

I would highly recommend Kinetico Water Systems because with other systems, you would get the single tank and issues when trying to recharge it. You would not have those issues with Kinetico because their system is designed on a two-tank system and it functions well. I was looking for something different than what we had, and Kinetico's product seemed to fit the bill. The installation took a little longer than what I thought, but that's the way it goes. Our water had not been softening properly, so it became obvious that we had a system that worked again.

Here in Arizona, we have very hard water, and I was interested in getting some soft water so we didn't have some of the problems that we would otherwise have. I bought the Kinetico system in 1986. It was a twin-tank system for a little over $2,000. The system makes the water soft. We don't have problems with the water heater, the dishwasher or other things being ruined with hard water deposits.

I needed to upgrade my current system and I needed a new reverse osmosis system. The sales rep, Pat, was really nice, and I purchased an iron filter, a water softener and a reverse osmosis system. Installation was good as well. This kid named Philip came out and did it when I was there. He was also really nice and he did a nice job. I like that the system I have doesn't have a computer system attached to it. It's all mechanical. I'm using less salt compared to my old one and the water is softer and not leaving the orange iron ring because we're on a well. If people ask, I'd definitely recommend at least checking Kinetico out.

Kinetico took a sample of water from the kitchen and put it in a little vial with the little drops to see how many drops they needed to do in order to get it to soft water. My water wasn't as hard as my parents’ that live in West Jordan, surprisingly, but it was still hard, which I expected living in Magna. I purchased the Kinetico water softener with the addition of the removal of chlorine. I also purchased a leak detection system and reverse osmosis system.

When we bought our house, Kinetico had a water softener in here already, so we just replaced a much older one with a newer one. Our water softener is great. There's no motor at all with it, and we've been really good at doing the upkeep. It's just a routine of when to add salt and when to do the cleaning. It's easy to maintain, and it's worth what we paid for it. We have well water, and with the system, our water is much softer when we are bathing or washing our hair. Our water tastes fine and it also has no smell to it at all. The system works well for us.

I was fine with the installation, but I have one complaint with the system. The water smells and it forms black rings in the toilet and in the sink. I have to use a toothbrush to open up the screen for the water to flow through. Kinetico explained that because there are less chemicals in it, it can't take care of itself, and I'm not happy with that answer.

Advanced Water Systems down in Richmond came in and assessed my water. I had some concerns about it. They recognized those concerns without me telling them what they were and they came up with a great system that's in my house. I've not had a single bit of trouble with my Kinetico system. They come in every few months and service everything. They have great equipment and they have excellent customer service as well as technical service. I'm very pleased with my system.

I love Kinetico. We have the water softener system and the water was softer right away after the system was installed. This is our second unit and it's a little smaller than our other unit, but it's good. The price is a little high though and we didn't realize that we could have taken the first unit with us. That's one thing that I was very disappointed in. When our first one was installed, nobody ever said we could take it with us. But we probably got another two moves so now that we know, that's great. It would save us money on the other end.

I was moving into a house with a well and my appointment with the Kinetico reps was quick. I rushed them through it because I had gotten a couple of different quotes and was also getting a quote from them and I was in the middle of doing a lot of things. They adjusted to what I was looking for, which was nice. They didn't force me through some long sales process that I wasn't interested in. I knew what I needed and they were able to accommodate me. That was appreciated. Installation went smoothly as well.

I had a water softener and it went out. I needed a new one and I bought a Kinetico because of the local guy advertising it. Their reps did a good job and were pretty timely.

I got the Premier XP water softener from Kinetico. Being in San Antonio, the water was so hard. The first time we lived in San Antonio, we purchased a Kinetico and we were happy with that experience. We subsequently purchased it for other houses or locations we moved to in the last 20 years. We like the ease of use as far as it’s not run off of timers. It doesn't need to be plugged into electricity. It's all mechanical. Also, we like the brand reputation.

I got a soft water system and a RO system from Kinetico. I went with them for the soft water system. And the RO system had been in my house for a while, so I was looking at replacing it, and they offered it as well. I would not necessarily recommend a Kinetico RO system only because their filters are really expensive and you only get 500 gallons out of a filter. So, for that reason, I probably would not recommend the RO system to anybody else because I don't think it's any better than anyone else's RO system. They have a filter that's designed to stop water flow, so you don't have a choice but to replace it.

Kinetico is doing a good job. My son put one in and he's at a different house. When my system blew up, I needed one put in as well and the installer did a wonderful job.

We're on a water well, and when our house was being built, they recommended a softener. We saw Kinetico at the Home and Garden Expo that was in San Antonio. They gave us their card and their spiel, and we were very pleased with what we heard. They came out here and explained everything to us. They were very nice and thorough. We got their water softener, water filter and purifier and before we knew it, they installed it and we've been very happy with the product. We referred two families to get Kinetico, and at that time, Kinetico said if we got somebody else to take on the product, that we would be given $100. Both of the families told Kinetico that we referred them, but we only got payment for one of the families.

It was a good experience with Kinetico. The installation went smoothly. The default softener line was not done in my home so they had couple of other people to dig their own to give additional softener line. I had called Kinetico once to check the hot water again. They came in promptly, tested it, and changed the settings.

I did a lot of research then I had the Kinetico guy come out and talk to us. Their product seemed like the best option in terms of quality. Setting up the appointments were easy and things went smoothly. The installer we had was great. He walked me through everything and installed the product like a breeze. We got the water processing system with the four cylinder-looking things on it. We had hard water prior to getting this system and now, it's softer. The system was pricey but you get what you pay for and I'm glad we put the investment in.

When we bought the house, the water smelled super chlorinated. My uncle owns a plumbing company down in Florida, and he told me to use Kinetico out of anybody. We set up an appointment and the lady was super prompt and responsive. She was very fast to tell us what we needed and the pricing. She also gave extra options that we didn't need so we didn't do any of that stuff. We got the whole house filtration system and water softener. It was four something grand, but I got two kids, so consuming the water for them is more important than pricing for me. The installer did everything up to code and that's what's important to me. I had one tiny leak, and they were out there the next day to put a new gasket in it.

I did a little bit of research into Kinetico when it became necessary to switch from the system that I had in the house originally. My parents used to have a Kinetico when we lived out in the country, and I never remember hearing any complaints about it. It doesn't use electricity to function was another plus and the cost to benefit relative to other machines that I could have purchased seemed like the better option overall. The rep didn't convince me to put it in but when I told him that I was leaning in that direction, he insisted that that was probably the better machine to go with. The installer was clean, polite and quick. I have a refrigerator water dispenser and I opted not to have that hooked up even though it was offered. So, I was offered a lot more than what I took of his services.

I got the water softener, and my overall experience with Kinetico was good. There was a demo and I saw some changes. We're used to it now, unless there is no water softener because we have a water purifier at home as well, but that is not through Kinetico. The only thing is the filter on the water softener needs to be changed. One time, I tried to take out the filter and the water kept flowing. They came and replaced that because there was something faulty. Now, I have to check again whether or not I can clean the filter. It's probably a little dirty. I will see if I have any questions, then go to customer service.

We purchased Kinetico's largest system. The installation was done in a couple of hours. The water quality has been much better since the system was installed.

I got the whole house water filtration system from Kinetico. We built a new house back in end of 2022. The area that we built in, the water out there was really rough and heavy laden with things that we didn't want to have to deal with. That was why we chose to get that filtration system. Everything between the installation, the evaluation, and the follow-up of annual maintenance, it's all been very smooth.

It was very pleasant with the sales rep and the installation was efficient and timely. It's been close to two years since we've had the Kinetico system and so far, it's been holding up to its filtering of the water and the ease of changing the filters. They stop running when the filters need to be changed so we don't have to monitor a light or anything of where the system is set up. The cost is high but we have the peace of mind of knowing that no matter what the amount of rain or runoff or what other people are doing around, the filter is catching all of that. Kinetico also told us about a stick that we can use to monitor the particles within the system. We did it to see if it truly is doing what they said it was doing, and so far, it has kept the particles well below the range that needs to be. If I were to purchase another home, I would have Kinetico installed or take it with me.

My friend recommended Kinetico. After seeing the experience with them, we felt good, so I went with his recommendation. I got a water softener because the water in my area is hard, and it all went smooth, quick and as scheduled. I got my water treatment system installed, and the installers explained everything, including what needs to be done and when.

We used Kinetico at one of the houses that we were building a couple of years back and they did a good job, so we ended up using it on our personal home. We're used to having a water filtration system in the house, just not through the sink. We had a separate water machine. The installers showed up and did what they were supposed to do, which took an hour. It's been a little over a year since, and so far, our experience has been good. I would recommend Kinetico.

We got a water softener from Kinetico. Setting up the appointment was not a problem but I wasn't happy with the installation team. They cut my main electricity line to my well, and I had to pay for an electrician to come fix it.

I got the reverse osmosis for the drinking water and the soft water and it took a couple of hours to be installed. We saw a difference right away such as the softness in the water when we take a shower and there is no corrosion in our faucets. The system is expensive but we're satisfied with Kinetico.

I've had Kinetico for 30 years. They were around locally and I heard good things about them. We have iron in our water, and I got the water filter system. Kinetico's rep was very good. Everything was great with their installation team.

I'm happy with our Kinetico water softener. It seems to do a good job. It doesn't use any electricity. We had an old Culligan system and it was time to make a change. Our neighbor had the same type of filter through Kinetico and they were happy with it. So, we contacted the company. Their reps were professional and I was very impressed with everything. It just seems like when you have a question after everything's hooked up, nobody knows the answers to them. They're not very accommodating. Our local Kinetico person could do a better job as far as customer relations are concerned, but I love the product. Installation went great. The guy knew what he was doing. Since the installation, the water is much better. It tastes good. We have terrible water out here. I change the filter every three months, and it's full of muddy water. So, it's doing the job like I expect it to.

We found out that the water in Cape Coral is not so great and can contain pathogens. It also contains lots of calcium and all kinds of other stuff. It's not very healthy to drink, and it doesn't taste good either. We got a whole house water filter and an under-the-kitchen sink water filter from Kinetico. We liked that it doesn't require electricity to run. They just go off the water pressure, which is a huge win. That was one of the biggest reasons we selected them. A lot of other filtration systems require electricity, so if someone's power is out, they don't have fresh, clean water.

I had a water softener that was no longer working properly, so I wanted to replace it. I read about Kinetico online and it seemed like it was what we wanted. Kinetico tested my water and told me that our water softener wasn't working as we already knew and told us the levels that it needed to be. We opted to have the water softener with the reverse osmosis, and it's performing well. The Kinetico rep thought that it would use less soap, but I don't necessarily see that. Other than that, our water tastes better with the reverse osmosis. For the upkeep, I just have to empty the salt in the system every so often. I'll tell people that they need a water softener and it will help the water.

Where I live, the tap water is on a community farming well and it's got high nitrate. We got the reverse osmosis system and setting up the appointment for the installation was easy. Now, our water tastes great.

My well water had iron in it. I got an iron system for it. It has been working out good. It's much better water. My brother lives up from me and he had the same issue. Kinetico is who he went through. He had pretty good results with it, so I went with it too.

I'm very pleased with Kinetico’s service. I've known Mark for years, and he did a super job on our installation.

I had a new Kinetico Water Softener installed today and Mike ** was absolutely wonderful. He was very professional, answered all my questions, and expertly installed the new system. He replaced all the old pipes/hardware, including a new outside faucet. I highly recommend Kinetico and if you're lucky enough to Mike ** as your Technician, I assure you, you are in great hands. Absolutely outstanding service. Thank you Mike!

We had a system at our old house and we had recently moved. So, we were getting things ready to move in to the new house and that was one of the items. It took about a year to make it all right so the experience with the installation team was not very good. They spent a lot of time and many trips out there. Finally, it took the owner to come and look at it and find out it was installed backwards. So, it never worked or had not been working for a year. But Kinetico made it right and since then, everything has been fine and working.

We bought a Kinetico system that they put in our crawlspace when we lived in Lehi. About a year and a half later, we sold that home and we moved to American Fork, and there's already a Kinetico here. So, I called them and asked them if they would come and check it to see if everything's okay. They told us that the backwash needed to be replaced and that I was only two months away from the warranty for our new home in American Fork. They came out and fixed the whole thing. So, I've been really happy with them. I was very pleased with the service people that came out. They were very courteous and helpful.

We lived in a house out in the country that had terribly rusty water. In that house, we bought the Kinetico water softener system and had good luck with that. A few years later, we moved to a different rural home with well water. We took the water softener system with us, and we added the reverse osmosis drinking water system to that. Ever since then, we've been huge believers in the RO drinking water and in Kinetico. In 30 plus years, we've never had any significant issues. They've been trouble-free. It's just a little bit of normal maintenance. My wife is huge into the drinking water thing. She's convinced that a lot of our health problems individually and as a country are based in poor quality drinking water.

I had iron in my water and Kinetico had an electric free device, which was the selling factor. I now have their O2 system and the one that removes iron from the water, which has two tanks. I have the reverse osmosis as well. My experience with Kinetico has been positive but the toilet water has a little bit of a ring in the toilet bowl.

I purchased the Kinetico full house water system and the RO. I feel good about the overall quality of the system but the price is expensive.

Our water is terrible. The original place that was there was my grandparents and they had a water softener. If we don't use the water softener, there's so much calcium in the water, the clear drinking glasses will be milky and a lot of rust too. We got the whole setup, softener and filter from Kinetico. The rep did an excellent job. He came in on a Saturday because one tank was ready to explode, he said. It was an older system.

We've had Kinetico for 40 years. We had an old system and replaced it with a new system. The water is fantastic.

I like the product. It uses different technology than some of the more common ones. Even though it's more expensive. But I have someone at work who had the product and he recommended it as well. Kinetico Water Systems tested multiple water faucets. They were very knowledgeable. Also, the installer was a good guy. He was also knowledgeable. It took him four hours to do the whole work on the water softener and a couple of hours for the drinking water filter. He was fast.

We have Kinetico's whole house filter and some reverse osmosis for the drinking water. Then it has the salt part of it. It doesn't use electricity, which appealed to me because we live in the country and in the past we've had power issues. So, I liked the idea that I didn't have to worry about all that. Kinetico also has that thing that you can have on your phone and do the monitoring, but I don't do any of that. I just need a system that works and that I can check and put salt in, because that's about all I have time for. And I have to get someone to help me with the salt anyway. The equipment gives us good drinking water, and it keeps the water cleaner and clearer. I have less staining, too. But I still notice that occasionally, we'd have an odor from the water. But that is probably not the system's fault but the well. We have a very high water table. Other than that, people have asked me what system I have and I have always mentioned Kinetico.

I purchased two light industrial water units and two reverse osmosis units. I replaced the system in place with a heavier duty one in my other home and bought a brand new one for another home. The installers were nice guys and did a good job. I have had to replace one of the filters on the new one already because there's so much iron in the water. They provide you with one filter but after that, you have to purchase them. The systems are not cheap but Kinetico is a great company. The lady in the office, Desiree, is super nice.

Kinetico Water Systems' equipment is top-of-the-line if you can afford their prices. I liked the quality of the product and knowledge of the technicians. Customer service was good. The installation was a day. It took what they told me it would take. I was satisfied.

The customer service was helpful and we got the tankless water softener from Kinetico. I would recommend them. The warranty was good and we like the product that was much smaller than the ones that we had previously. It took up less space and the salt lasted longer for this type.

We got a two-tank water softening system for 40 gallons as well as the carbon filter thing to take out the chlorine. Kinetico's reps were very knowledgeable, helpful, on time, and friendly. Since our purchase, the water is soft and we're very pleased with our experience.

I purchased Kinetico's water filter and the whole house filter. I called them, set up an appointment, and they were there in a few days. Their installation team was great. They answered all the questions and installed the equipment pretty fast.

We had a new build with a well, and we wanted to get a water system to purify the water, then a friend told me about Kinetico. We put in a whole house system when we built the house. It was expensive, but the water is great.

I have been having difficulty with my water softener since it was installed 2 years ago. Kinetico sent up 3 different techs who could not solve the problem. Finally, they sent up Douglas **. He was competent and experienced. He replaced some of the original parts in my water softener which were causing the problem. So, I really want to thank the team at Kinetico in Gaylord Michigan for not giving up on my complaint and finally resolving the problem. Specifically, I want to give a huge thank you to Douglas **. He is really a star!

A couple of weeks after I purchased the system, Kinetico’s techs came out right away and scheduled the installation. They did what I find that most contractors don't do anymore today, which is, they told me when they were gonna show up and they showed up. They did a marvelous job and were very thorough, professional and expensive. Russ, the guy who set the thing up in the beginning, spent time with my contractor. They decided where to run the water lines and hook-ups and have everything ready. So when they did come out another couple of weeks later, everything was ready for the technician. The technician took a few hours to install. But it went in quickly and easily. The system is great. It works very well and appears to be very efficient. I wasn't quite sure how to turn it off when I'm not there and I'm not there now. But the technician came out and walked me through the whole thing. It was very impressive.

I had plaque in the faucets and we were cleaning our faucets every month. But I don’t have that problem now with Kinetico’s system. Plus, I don’t smell and taste the chlorine like I used to. But it costs so much to change the filters every six months. It’s not that much with the salt. It has not gone down a whole lot because Kinetico filled it up good.

We purchased the filter system from Kinetico. We have a well water and we have rust and other metals in our water. The consultation appointment went fine. Now I could tell the difference in the water.

Setting up the appointment with Kinetico was very easy. The rep was very thorough and followed up on everything. The communication was great in setting up the appointments, getting us the arrival windows and letting us know when the technician was on his way. The technicians were quick, professional and clean. They were in and out in the timeframe that they said they would be. It was a good experience. We have a water softener and aside from having a softer water, soap removal is a lot easier.

We needed water filtration and a softener for our house. We talked to a sales rep from Kinetico and the installation was good. There was one issue, but it got resolved. The cost is a bit high but the quality is great. Since we got the equipment, the water is soft. The app is okay as far as monitoring when it needs to be changed. It would be nice if it were a little easier to get the replacement cartridges, or if they give us a list of retailers where we can go and get it. But the guys that have come out and changed the filters have been really helpful.

I have Kinetico for the whole house and I'm satisfied with it. It was a good deal and their customer service was excellent. I put in a bag of salt every couple of months, which is expensive, but it's worth it. So far, I don't get how to change filters but I haven't had a whole lot of time to know how to do that. It seems like there might be an easier way to do it.

My grandpa has a water filtration system at his house, then he told me about it before I even knew anything about it and had Kinetico out at my house to get the install done. My grandpa set it all up for me, then he handed me the bill, and I paid for it. I like the system. It's good tasting water.

I got water softener installed all through my home. I've had it in both of my houses and they've always worked very well. I don't know why everybody doesn't have one. They're a good product. Also, when I call and ask them a question, they don't try to oversell something. It’s worth the price.

I've had a great experience with Kinetico and the system has worked great. I have nothing but good things to say about it. The sales guy was really knowledgeable and he was very confident that he could fix this ongoing issue that I had going. I was dealing with a high iron issue, and they suggested the water softener for the iron. The water softener solved my high iron problem.

I had really hard water here and it was ruining my toilets and stuff and I had a bathroom remodel and I didn't want it messed up. Since having the system installed, I can tell the difference in my soap because it lathers up and it makes it softer on the skin, which is better. But two times since we've had it, we had a salty water case and I let them know and they checked it. Other than that, it works and it keeps all the cruddy buildup in the commodes, circles, and water lines.

We called Kinetico. They came out. They're pricey, and I'm having issues with their soft water.

When we moved to this new home, we had hard water. Then they installed a Kinetico system and we felt a little difference after. There's a difference in the water that we drink and even in the water we use for shower. The installation was okay, but it was a little uncomfortable. They had to install in one of my bedroom closets. The tech did not give me a professional advice like this can go to the garage too, but he just insisted me to put it in the bedroom area, which is easy for him instead of the garage. I was feeling that this was not right and he did not advise me. I was disappointed about that decision.

We live in a society where average is the new outstanding. If somebody just does what you expect, you're supposed to do back flips. But Kinetico did a great job and since we got their water softener, our water has been much better. It was horrible before as we were getting a salty residue crust on our sink and you couldn't wash dishes. But now, the water is not hard anymore.

We bought the water softener, filter and RO from Kinetico. Other than the RO filters they go quickly and are expensive to replace. The first round didn't last a year and it would have been nice if they just replaced it. But I don't have any issues with the water. It is soft now and I use less soap. Not having to deal with hard water is nice. The installation took half a day. The plumber was very good at what he did so he made a short work of it. He knew how to solder some pipes and put it together. After it's installed, it's just the maintenance stuff that you have to come to expect with a water treatment system. You have to deal with the same with any system you get. You refill the salt and change the filters when you need to. I'd recommend Kinetico.

I purchased a water softener from Kinetico. I liked their price. They had exactly what we needed with no extra things that we didn't want. Setting up an appointment was also very easy. The installers were in and out and got everything done and that took almost no time. Since then, we noticed laundry is better, and our skin and hair are better too.

Everything went fine in my experience with Kinetico. I did a water softener and a water purifier. Then they ran some tubes to my ceiling. We love the new systems. They are great. Our water tasted horrible, but now it doesn't. We also had super hard water where we live and now, the water feels soft. I recommend Kinetico to everybody. I tell them, “Just get Kinetico and you'll be happy.”

Kinetico was very professional. I noticed a big difference in my water. I recommended Kinetico to a friend. They got the system too.

The salesperson seemed knowledgeable. The system was put in when the house was under construction but it seems adequate and properly placed and secured to the wall so nothing's falling off. We started with good water and got better. The maintenance is not complicated but you have to know what it is. So, it's my intention to use their service once a year for Kinetico to come in and change the filters.

I bought a house and Kinetico systems were in it. And then, I replaced it with another Kinetico system. The company is great. When I first was down there, they came out and showed me how to use the system. So, I thought that was interesting. I don't think I've ever had anybody else ever do that. They also left a pamphlet on it. They've delivered salt for the systems that I have there. They've been very easy to work with.

I’ve had my system now for 3 or 4 years. Wouldn’t trade it for any other system, just had my yearly check up. Rick the technician did a great job. He explained everything as he was doing it and showed me what he was changing. Tested my water inside and outside. I will be requesting him for next year, when my unit is due for maintenance again. I would recommend Rick to anyone who has this system.

I would like to advice to people that I am very disappointed to buy this Kinetico Water System due to worst customer service and technician service and facility. I would not like to recommend to buy this Kinetico water system.

We had bought a system off a guy that we thought worked through Kinetico and we had trouble with it. A few years later, we had to call the Indianapolis office being that's the closest one. They came down here and as soon as they looked at it, they said they couldn't work on it. That guy, evidently, bought some cheaper parts and added the Kinetico parts. We had to end up buying a whole new Kinetico system. I wish Kinetico had a place closer. It's $169 if we have anything done to the system at all for a technician to come down here at Columbus. I've been going up to about Greenwood at that location and buying salt there lately. It seems to be using a lot of salt. Every week, I have to put a bag of salt in there. Our water seems to be good all the time now but the fact that it's using that much salt is bothersome. But they're nice systems. They work well taking the rust out.

I purchased a water softener from Kinetico. Their sales representative called me and gave me a presentation. It was a positive experience. I would recommend them.

Kinetico is the best water system that I've seen. It's the only system that uses clean water to flush when it recharges. We make appointments through a company called H2O Restorations. They're fantastic. They'll call me and remind me that the service is due. But if I need something, I can call them. A lot of times, I'll order my own filters so I can change those myself. We love the system. The price is more expensive than others but you get what you pay for. We also got a reverse osmosis for drinking and the water tastes better than bottled water.

I am extremely disappointed my Kinetico Water Purification System. The authorized company that installed my system has been of no help and I'm pretty sure that they botched up the installation. They don't take the product seriously and it seems that they consider it unimportant. The product itself is not working. 3 or more years later I am still using the original filters that were installed with the system. It was supposed to shut itself off when the filters needed to be replaced. But that feature is completely not working. I doubt that the service company installed it correctly in the first place.

The reps have been very helpful and they got everything set up and installed in a couple of hours. After it was put in, the water is soft and we noticed that change right away.

We had Kinetico System in our house when we moved in. We originally had a well and the softener was very needed. At some point in the early 2000s, they switched over to a county water system and we assumed the water would be a little bit softer, but it really wasn't so we kept our old system. But after 20 some years, it finally had some issues where it wasn't recycling properly. We reached out to Kinetico to get a service call and they asked us about upgrading to a new system. It's a lot smaller and uses a lot less salt, which was something that we were interested in.

Our Kinetico system has been very good. You just keep salt in it and it works on its own. Everything's hands-free for the most part. Kintico's team also seems to be a good crowd to work with.

Kinetico's rep came out, did his demonstration and was interesting. He was very knowledgeable. My husband adds salt to the system, checks the tank, and we have to replace the filters every so often.

We got a water softener and a RO system from Kinetico. They're pricey, but it's a good quality system. To install it from the day they came out took three hours. They did a very good job. Since the installation, we have better quality water. It's not so hard, and we use less soap.

Since installing Kinetico, the drinking water tastes better. I'm especially impressed with the reverse osmosis because there’s the cartridge that puts minerals back in the water, because normally, reverse osmosis water is dead. There's no benefit to it.

We've had Kinetico for as long as we've lived on our property. That's the system we put in, and then we had to replace it. It works well. We deal with Gordon Brothers and have for over 20 years. They're good with me. Any time I have an issue, they come and assist me.

I have a Kinetico water softener and the reverse osmosis drinking water feature. Have had it for perhaps 7 years. It is great when it works but when it does not the repair costs are very high. Seems to need repairs frequently which is not good.

The team at Kinetico was very good. I would recommend them to anybody. The system makes my water drinkable. I have a Great Dane that insists on drinking out of the toilet, which is why we wanted the whole home system. And the dog’s healthy and he doesn't get sick from the water. It doesn't stain our sink and our clothes, so it's a good system.

We have a water softener and a drinking water system from Kinetico, and we've had nothing but a great experience with our Kinetico products. The installation team was great as well. They showed up on time and explained everything well. I love Kinetico and would recommend them to everybody.

I got the K5 that goes under your sink for drinking water. I also got a full home filtration system and a water softener. My experience has been great. It's the best thing I ever done.

I have Kinetico's water filter and their chlorinator and dechlorinator. I got a really pretty good water system. The only thing I don't have is their reverse osmosis piece. Setting up the appointment with them was very easy to do. They have the best explanation. They seemed overall the top product. The guy that they sent out to initially review the system with me, Greg, was very good. He explained everything very well. Kinetico sent a top notch installation guy out. He went to work and got it done pretty much in the prescribed amount of time that he said he would. He did an excellent job. The system was set up very well. Any time I've been to the store to buy products, like salts or other filters, they're always very helpful, and answer any questions I have. So far, my experience has been excellent with them.

Kinetico is a top-shelf company. We have their water filter system and it makes me feel that I'm drinking safe water. The installation went very well.

We had a water treatment system installed and it went flawlessly. Then they explained the system after they did the work.

When we built the house, we had the water softener put in. It's the same water system that we had in the old house, and the water is much better. You can drink it from the faucet now. Before, you couldn't drink it from the faucet because it tasted nasty. Overall, I'm thoroughly satisfied with Kinetico. During the installation, there was a hiccup. I told them I wanted the reverse osmosis but then I told them to scratch that as we didn't want it. So it was $1,300 less. But when we walked in the house, the installers were drilling a hole in my marble top. They were halfway through it and I told them, “Stop. Check with the boss man. I told him I didn't want that. You got two choices. Either you give me that thing for free or you buy me new granite top. That's $6,000.” So I got a call from the big guy and he said there would be no charge. That was just a miscommunication on their part. But they were true to their word. They did everything they said they were gonna do.

Setting up our appointment went very nice. The reps were very helpful and accommodating. The installation went very nicely as well.

M husband used Kinetico at our previous house, and they came on a weekend in such a timely manner that we wanted to continue business with them. They did quality work at the other house. We're at a different place now, but still great work. They were very efficient, knowledgeable, arrived on time within the time frame given and did the work in a timely manner. They reached out to me three times. They called and reminded me, and they offered to change my water filter for me if I wanted them to.

We were having problems with our existing system so we switched to Kinetico and we have noticed improvement. We got the reverse osmosis system. We also got the water softener from them and it notifies us all the time when it's low. Gordon Brothers did the installation and it was good.

We built a new house in the country, and we heard Kinetico is the best. We have really rusty water, so we figured we'd try it. Setting up our appointment went really good. We had to wait a little, but it was fine. The guy came out and took all the information. We got the space saver and the osmosis system, and within a week, Kinetico came and put it all in. They did a better job than the guys that set up our house.

The Kinetico guy who came out was very professional and he did all the tests. He gave us the step-by-step information in what we needed to be able to make the water taste drinkable and be good. Also, we couldn't get other companies to come out in a timely period but he was able to get out to the property and give us immediate information. They were also able to do the install within a fairly short amount of time. So we had great customer service and good communication with Kinetico. When I had questions, they were very willing to answer them. We bought their water softener and we have a filter. Since the installation, the water doesn't taste like it's full of iron and like you got punched in the mouth. It tastes drinkable to me now. Also, before we got Kinetico, all the appliances around the kitchen sink and faucets were all corroded with green from all the mineral build-up. We've noticed that's all completely gone now.

The water pressure was low and it was time to change the water filter. I requested for a service through the Kinetico app and put in my information there but nobody called. I had to contact them after a few days. But after I called, they sent someone out right away. The tech that came out did a good job. He was great.

I inquired about Kinetico and the rep called right away and answered all the questions. We went through a demonstration, and he came to my house and also did their water test. So everything was very thorough. He was very professional and knowledgeable. He was really nice. I got the salt softener system and a reverse osmosis system. The installation was pretty good. Since having the system, I noticed a difference in the feel of the water.

The system is doing its job, so we don't have iron deposits throughout the house anymore. We had to have a repair done about two weeks ago because some valve broke, and it's okay now. We're happy with Kinetico, and we've recommended it.

I have no issue with the Kinetico system. I like that that it is gear-driven and there is no electricity involved. It's not costing me any extra electricity to run the water for the Kinetico system to work. Every so many times the gear spins around, it clicks over to the other tank and washes the other one out, and it's just set on the gear system, so I don't need any electricity which is cool. I had a lot of iron in my water. It would stain stuff orangey. I don't know how well the system is supposed to work, but it cleaned my water up, so that's a plus, but the water still got a weird smell to it, and I don't know what to do with that. I guess that's just from the water. I'm wondering if it has to do with the salt tank thing.

I've always lived in a city, and we just bought a property and had a well for the first time. I did not know anything about a well. When I heard about Kinetico through a friend, I chose to have a salesperson come and tell me about the product, and the water test that I was given was great. I got a whole house water system, and I'm happy with it. My water is being filtered.

We got the K5 from Kinetico and my experience with them has been great. The water tastes way better now. Their customer service has been excellent too.

So far, Kinetico has been great. We have their water softener for the whole home. The presentation was perfect. I got all the information I needed. There have been times when I felt we've had to add salt to our reservoir to make the water not taste like salt. But otherwise, it's been a good. Our water is softer.

With the Kinetico system, you don't have to have electricity and it uses much less water than the other systems. The company also offered us the option of installing it and renting it, and either permanently or after a year, we could buy it and they would apply the rent that we paid for that first year towards the purchase price. So we did that and we've been pretty happy with it. We also had to replace our first system within the last year. It leaked all the water out and made a big mess in the garage. The system just collapsed and we replaced it with another Kinetico system. It was much more expensive, but that made a number of improvements in the system over the years. And we decided to stick with Kinetico even though this new system was much more expensive than the first.

I got a water softener and an RO system from Kinetico. All my questions were answered. The installers were quick and professional. They did a good job. There was nothing out of place. They did it within the time frame. They did everything they said they were gonna do. They didn't leave a mess, too.

I purchased the Q85 for the home and it has the salt and chlorine. When the water softener is working, the water is softer and better, it rinses quicker, there's more lathering with the soap when we're washing, we have better smelling clothes, and flowers last longer. But my frustration is that I figured I was paying a premium for a better product and that has not been my experience yet.

After two years of having the diseased water, we finally got it working correctly. When I spoke to one of Kinetico's officers, he said, “I never heard of any problems at all with the system. It works very well.” We never thought it would be the water. It was the water going through the machine, and it had bacteria on it. I paid to avoid having bacteria that come through the water, but Kinetico never said anything about it, or I didn't make any complaints about it. I should have. My wife suffered for two years. She was afraid to go anywhere and get caught shorthanded without a woman's toilet somewhere.

My husband and I had a Kinetico system when we had a previous home and it was a great product. We never had any problem with it. I dealt with a few reps and they were always very customer-oriented, helpful and professional. I had a concern about whether it was working correctly and they were able to do a water test. Everything was good. The installation team here was very professional and helpful too. They made sure that I knew everything I needed to know about the system for when they were done and walked away. It was very good from start to finish. The water is soft and it feels good. There is no chemical smell and my drinking water tastes wonderful.

Setting up the appointment with Kinetico was quick and I got the total home water softener within a few days. The reps were on time and prompt when I needed service. They got what I needed and verified if the system was working or not. I had a good interaction with the installation team, especially with the plumber. My place is a brand-new build so before I used the water here, I got the Kinetico. But my previous apartment had hard water and it's a huge difference. Kinetico is the best water softener available and is extremely needed in Texas.

I had a water softener but it was junk so I decided to buy a new one. I had Kinetico before in a prior house and it was amazing so I purchased from them. I researched the one I wanted, bought it, and we took care of everything right there in the store. Also, all of their reps, the installer, the salesman, the ladies at the counter, were all very pleasant.

We've had a Kinetico soft water system for 30 years. Back when we first bought them, we had family members that had Kinetico, way back when we lived in the Chicago area. It was a portable one that we've moved four times with us until last year. It was a really good product and it proved itself very well. We set up one appointment recently and the sales reps weren't pushy. We knew what we wanted and they gave us what we wanted. They didn't ever try to push us to anything we knew we didn't need. They came when they were supposed to right on time. The techs also gave me some good instructions.

We had a good experience with Kinetico. Setting up an appointment with them was easy and we're happy with what we have.

Everybody we've come in contact has been nice. The water system is good. But it uses a lot of salt and I don't know if that's good for our health.

I have the whole house water filtration with Kinetico and I love it. It was expensive but I got my money’s worth. You know you're getting a good product when you're paying through the nose. I just got my Social Security so I had money. Otherwise, I wouldn't have been able to afford it. Clean water is the most important thing you can have to prevent Alzheimer's or Dementia and I place that high value in a good system. And Kinetico seems to be the best system I've seen. The water tastes clear and better. I've used my own TDS meter so I know it's clean. I know I'm showering with water that has no chlorine in it. And especially for COVID, I wanna make sure I'm healthy.

The vendor that I used in Pennsylvania was very easy to work with and they were able to schedule things online. They had a little app that you could do that with. The vendor that I currently use here in Ohio does not have that capability. But if I just call their office and they schedule us right away. We got water tests from three different companies and when it came down to the particulates and the chemicals that were in our water, Kinetico was the one that got it out the best. They had a better water test system.