Kinetico Water Systems Reviews

I've had Kinetico for years. They recently installed a different type of system to eliminate rust, and it was installed wrong, so I had to have an advisor come back. That was a while back. I would like to see more attentive customer service needs addressed quickly without having to wait for a callback. They had a tech who lasted about three days on the job, the guy that installed it. They came back and corrected it, but it was a little aggravating when I paid $3,000 for an upgraded filtration on my already existing system that was not installed correctly. Other than that, I'd still use them. It's an expensive product, but it's worth it.

The Kinetico water softener that we had was getting outdated and wasn't working as well. It was the first one we got when we moved in here over 20 years ago. We got another Kinetico for the replacement and the guy that came out was very good about it and showing me the system. It has been good compared to what was in my mother-in-law's house that made noise. There were different other ones out there but we weren't interested in them other than the salt system that we've been using. Having the new system, we've seen changes in a good way but I wish it was cheaper.

We bought a house and the treatment system it had wasn't very good. We got a lot of iron in our water. We needed a better system and our friend referred us to Kinetico. Their treatment system fixed the problem. It's not cheap, but I'd give it a 4 for what it does for us. Now, our water's better. We didn't live there when the other system was in. We did that before we moved in, but before, the toilets were orange, so that told me we needed something.

I got my Kinetico equipment from a local company here that I work with for water dispensers. I got it mostly because of them since they recommended it, and they're a trustworthy company. I also decided on Kinetico because of their reputation. They provide great water and the service is pretty minimal. Their equipment seem to just work. With the water softener system we put in, there not much hard water buildup on all the things, and it's working like it should. So you less soap and less all the things that come with hard water. I've had an issue with the water dispenser, where you have to open it up and clean the top tank out every once in a while because it's not a sealed system. But that's just how that system is designed and other than that, I've not experienced any issue. The Kinetico system is great. It's just who you have supporting it if you're working through a local company that matters. If they're good, then everything's going to be fine.

Kinetico serviced my area where a lot of other companies were unable to. We're on a well. I felt the softener was necessary regardless of who was installing it. Kinetico gave a presentation and made sense to me. It was reasonable, too. My experience with Kinetico has been good. We had one clog issue that seemed like such a small thing that we had to do a service visit on. And there was another small issue where the screw or the little nut got stripped when we had to manually do a regeneration. It's because I probably used the wrong screw for it. I didn't know how sensitive it was. But other than that, it's small things, but it still could be a little costly.

I got both the whole house Kinetico system and the one for the sink. My wife has terrible skin. With the system, her skin is so much better now. That's been the absolute best benefit. I also drink out of the sink now. As far as the upkeep of the system, I do the salt myself. I just buy it from them.

We had problems with the first system that Kinetico installed. Then they installed another one, and we're having problems with that one too, and they refused to fix it. I'm very upset. It’s a new construction home. I don’t know who to go to or what to do to try and get this issue fixed. The public water where we have our new construction home is at the absolute maximum level for every type of bad thing in it. It's really bad water. It's Arizona, and the water is really bad. So, we had this unit that we paid way too much for installed during construction. It goes into a regeneration mode, the old one did, and it would just keep regenerating for two hours until eventually we just had to switch it off, because it was just wasting water.

When I was building my house in 2005, my boss at work had gotten a Kinetico system and loved it. He talked me into getting one. I've had Kinetico for 21 years. It's great. I'll always have it. I've done an upgrade, and then a full replacement. I love it. My first system lasted over 15 years, and it got to the point where I needed a new one. So I upgraded to another system with some more filters, and it worked out really good. They ended up putting a wall-mounted filter where you remove the globe and you dump it, and you got to put a new paper filter in it and all that. A month after that, they brought me some salt. The guy said, "Well, we just had a promotion where if you'd have got this system a month before, you would have got the upgraded version, and you wouldn't have had that wall filter.”

Kinetico is the only way to go, which I have done. I first ran into them in Big Iron Farm Show in Fargo, and I've been very pleased with their product and with their service. I've had three different units installed, and they've always been very good with installation and maintenance. We have changed the filtering occasionally, but not even that often. And there just doesn't seem to be much upkeep. After getting our first Kinetico installed, the water was a lot softer and we could tell with the detergent. We also got rid of the iron stain. Then in the last installation in the new house we moved into, we have rural water and it was fairly soft. But we installed Kinetico there just to get rid of the chlorine taste. So, we've been really happy with all of them.

All fixed!

I reached out to Kinetico for a water softener and drinking water filtration system. Their rep gave us the presentation, and it was a couple months later when they were ready to install it because it was for a new build. The installation took a couple of hours. Where we have it installed is on a well so it filters out all kinds of stuff and the water is much softer. The drinking water is very good as well. Kinetico has a wonderful product and they are easy to work with.

We had a guy put in a well pump about three years ago. The water was smelly and the system filters the water in the holding tank, supposedly making it better for us inside the house. There’s much less of a smell. For a while there, we had a little bit of low water pressure, but it seems like it's okay. Sometimes, we would ask the guy who put it in to come out and check the water pressure. But he’s not very great about getting out here to do that.

We moved from Fort Dodge and we had a water softener in there, but it wasn't a Kinetico. Where we lived, you had to have a water softener system because the water was that bad. When we moved, I looked up water softener companies, and I liked that the Kinetico system wasn't on demand. It wasn't running when you didn't need it. It ran through whether you use the salt or not. We had a water softener system but after 20 years, it gave out. Kinetico came right out when we called to look at it, showed me what had gone out and told me how much it would cost for a new system. We decided to replace it but he didn't have one with him so he went back, got one, and came back and installed it. Kinetico is a great product. One will never see me have anything. It's more expensive but it is less hassle.

We had water softeners in other places we lived and you just get used to it and have to have it because they prolong the life of your water heater. Also, the lime buildup in sinks and toilets is much less. They're really nice to have and they're better for your skin. We moved to this house and the Kinetico system was already in place. It's been fine and as good as what we had before so we are very happy with it. The service has always been great and the price for maintaining it is very reasonable. I would definitely advise someone to check into it. I don't know how people live without a water softener because it's just so much better to have one. It's easier to clean things and I don't think it's good for us to be drinking all of that particulate matter in the water.

We got a Kinetico water softener at one of our restaurants. Ecolab connected us with them, so it's a Kinetico product with an Ecolab contract. Our experience has been positive and they get 5 stars from us.

I had an A200 reverse osmosis from Kinetico installed. I’ve had it for two years now. I’ve noticed the water doesn't have a chlorine taste to it. The ice cubes are clearer. It just tastes better. I really like the reverse osmosis, and I would recommend it.

It's a good idea to get Kinetico. We heard about the water system when we were getting a water softener installed through Ahanahe. We had extremely hard water and now we have the drinking water spout from Kinetico.

I live in Tennessee now and you got to have Kinetico with the hard water here. I have their RO system and the water softener system that would handle 20 gallons a minute because I have a big custom home. It's been in place for two and a half years, and it works great. I had an almost identical system in my prior house that I had for four years. So, I already knew what I was wanting when I built my house. I'm completely satisfied with my Kinetico water system and I have no complaints. I told my parents that that's what they should buy, and that was what they did.

Kinetico put in a $9,000 system for our church, and they didn't do enough water testing to check it out exactly how it should be. And the thing is, in our church, we have blue clay in there and, apparently, one of the only things that their Kinetico system would not filter out is blue clay. So we pretty much flushed $9,000 down the toilet for this system.

I've always had soft water tanks and I've had Kinetico for years. But I bought a new one when we got city water about three years ago. It goes all through my home and I like that I don't have to use as much salt with the little one I bought. I'd tell my friends that I love it. I give it 5 stars.

I chose Kinetico reputationally. If the people I'm talking to recommend them, then it's worthwhile for me. Another brewer had recommended them. Their customer service is great. The installers worked with me with the time. We had a lot of issues on my side getting it scheduled with my contractor. They worked with me really well on that. Kinetico is a fantastic system. I give that thing a 10. Our city water here sucks, and that thing's awesome. I always tell everybody. We use it for a brewery, but we piped it to the rest of the restaurant. I always tell everybody, "Our water's so good you can drink the toilet water."

We have a well and the water was dirty. The biggest problem was the well water corroded our pipes. On top of it, it would leave marks in the toilet. We needed clean water in the house and a friend recommended Kinetico. The technicians have been good, and the quality of the product is great. The water is clean and we're very happy. Also, Kinetico has been out in emergencies for us. The system shut off, but it was a power problem. Kinetico came out and found it and got it working. You should go forward with Kinetico.

I've been happy with Kinetico. The installation was smooth. Since having the system, I've had shiny and smooth skin. I cleaned my salt tank, and I made an adjustment, and now it's eating my salt every four days.

I liked the reputation of Kinetico, which I came to know about through a local company. However, I still have a problem with leaks and they want me to pay, even though they installed it. It's a frustrating situation. Other than that, my experience since having Kinetico has been good.

When I looked up Kinetico, I saw they had good reviews. I had a good experience with them. It's been years since I installed them. I haven't had any issues. The water system does what they say they're going to do with the soft water treatment. It works pretty well. They advertised a soft water solution and that's what they delivered. The water has been substantially better. The system removed all the hard water, calcium, and minerals.

We had several people out to our home and we felt more comfortable with Kinetico and what they offered. They didn't try to oversell their product and make outlandish claims. The system does everything we wanted it to. We put the salt in the system when it needed. Also, we replaced the filters ourselves. We tried to get a cheap off-brand filter that didn't work well. We ended up buying the more expensive ones from Kinetico. Other than that, I love my water. It tastes wonderful and I'm more comfortable from a health standpoint that it's much better than any tap water. I take it with me everywhere, including restaurants. I'll never go back to not drinking regular water.

I have a brother who is in water treatment and it's something that I've always had. I had done a bunch of different tests to try to see which company I wanted to go with and Kinetico was fantastic when I set up the appointment. I’ve had the water softening system with them for three years. If I have anything that I need addressed, I call them and they take care of it right away.

The Kinetico salesperson I worked with was great. When I had some problems, she was on top of it. She took care of my problems. Initially, the installation was okay. But what ended up happening was that it wasn't properly installed, and I had a flood underneath the sink. And I had a lot of problems getting someone out to fix it. And that's when I called the salesperson, and she got on top of things and helped me get things done. ‘Cause it was going on for months. There wasn't a lot of follow-through until I got that salesperson involved. And I don't think I should have been calling the contractors.

I had hard water, and I got Kinetico’s system for the full house. I saw them in an advertisement and setting up an appointment with them was seamless. The servicemen who came out were great. They explained every step of the process to me and were very professional. Since having the system, the water is much cleaner.

I have owned my Kinetico water softener since 2021 and have had it serviced four times in five years. Not a fan.

We have some of the worst-looking well water. It's a mobile home park. The town has to use wells, but supposedly, they upgraded theirs. The people who own this park didn't. There are over 130 trailers in here. It's big. But when they turn the water off, it comes back black. When you turn it on, and then you let it run off. We got a Kinetico, and it's a good system. My system helps me. It works well. And I've got good people who sold it to me.

We have hard water, and we purchased a water softener and a reverse osmosis from Kinetico. Kinetico's reps and installation team were good. I have been having problems with the products though, but I don't want to call Kinetico out because their price to come out just to see what's wrong with it is ridiculous. It’s not including anything that could potentially be wrong with it. It's only two years old.

Kinetico has just been fabulous. I had a relatively expensive whole-house reverse osmosis system put in, and they've been really great at being responsive to issues that have arisen with it from time to time, like replacing a pump and those kinds of things.

I live in Arizona, so the water sucks. My brother-in-law and my nephew had the Kinetico system and they recommended it to me. The salesman was almost too knowledgeable. He went on and on, and almost gave me too much information. He was confusing me. But it was fine. I purchased the model with the drinking water filtration system, and the installation was done within an hour and a half. The young technician seemed to be very knowledgeable, too and told me what I needed to do.

We had a previous home where we had the system from Kinetico for probably 15 years before we moved in this brand-new home in 2012. The installation here went fine and the system works great. For the quality of the product and the reliability, the price is excellent. I've recommended Kinetico to other family members. Our daughter and son-in-law installed the system in their new home, too.

I heard about Kinetico through word-of-mouth and went with them because, at the time, it used a mechanical timer and a mechanical system instead of an electric one. The sales visit was good and the reps were professional. I was replacing an old unit that had failed. The resin was spent, which prompted my call. I already knew what the hardness was and what dial was needed for the unit. The installer was professional, knew what he was doing, and was in and out in good order. So, the installation went smoothly and didn't take very long. It was straightforward. I purchased the dual tank mechanical timer water softener and it performs the way I expect it to. It has worked well, but it is fairly expensive. Overall, it's been a good and positive experience.

I’ve had Kinetico for a year and a half now. I just tested it the other day, and the results have been sent to the lab. I had it to get rid of PFAS, so we'll see if the PFAS have been eliminated. But the drinking water is way better. It tastes better.

I was living in the country and using a well, which led me to look for a water filtration system. I chose Kinetico because it doesn’t use electricity and it recirculates based on usage. I've got a system that was purchased 23 years ago and another one three years ago. Dealing with the techs was mostly positive but I wasn't happy with the installer in the Arizona house. The way he piped the system choked down the flow of the water throughout the house. I spoke to him about it, but nothing ever happened. But our drinking water is much better and the water is a lot softer. Kinetico products are higher priced. But in the long run, I'm happy with them.

I had Kinetico in my other house when I was married. The installation was fine. There was no follow-up or anything. I see less mineral deposit around the pipe. I have a filter in the fridge. I take that water, filter it in the Brita, and drink it. If you have hard water, get a Kinetico.

Most of the Kinetico system was in place when I bought the home and I added a rust filter as well as a reverse osmosis to the kitchen sink. My hot water and cold water smell a lot less like sulfur but the system does not filter that smell out completely. I have to shock the well to get rid of the smell. Still, I'm very satisfied with Kinetico.