Kinetico Water Systems Reviews

I got the water softener and the dechlorination product from Kinetico. I got black countertops in my kitchen and we got really hard water. I got tired of that in the bathroom, in the kitchen, and the tiles. Kinetico is doing very well. I've had other brands and I wasn't really happy with them. Since using Kinetico, we've had really great water. I'm really impressed with the product.

We purchased our Kinetico system in late 2022 and have enjoyed the softer water and ease of use. HOWEVER...one day I go into the garage and there's water all over the floor, coming from one of the two towers. OK, no biggie, it's in warranty, so I call the company. ELEVEN DAYS later they finally get a tech out to fix it, for the low, low price of $199. So much for a warranty. Lo and behold, the tech wasn't provided any parts, so no repair. TEN more days go by, after I had to call them back several times to get a status of my repair when the manager was to call me back - NEVER happened - I get a scheduled time for them to come out and repair it...for the low, low price of $97. So much for a warranty. Run, run, RUN away from these charlatans.

Everything worked great with Kinetico. We bought a whole house water system. We can't use the waters that comes out of the tap, and we had an under-sink little one for a while, but we wanted something for the whole house. Kinetico's product was more expensive than most, but it's good. The system’s worked flawlessly now for a year or so. It's exactly what we wanted. Our water is clean and perfect.

Jordan S. and Johnathan S. went well beyond expectations of installation of the Premier Kinetico system. Fantastic, hardworking, honest, and knowledgeable of their product. Many thanks to both of you for a wonderful job and experience!

I live on a ranch with well water and there weren’t a lot of options in the area that came up, but Kinetico seemed like the most effective and has the least maintenance option. The installation of the system was great. Since then, we don’t have to worry about hard water stains and the reverse osmosis filtered out the well water and made the water drinkable. Kinetico’s products worked well for us.

We live in an area that has a community well and the water was just not clean and caused a lot of stains in our tub and toilet. We had a RainSoft water filter system years ago that dealt with the salt system. We checked around and decided to go with RainSoft because they had not only the salt system and all, but they also have a separate additional system that goes through the filter after the salt. The main thing that we enjoy about it is the reverse osmosis. That gives us good drinking water. Their customer service was good, too. However, I'm not sure I would refer the system. It's just expensive and you can probably get something that is a lot cheaper.

Brian from Rabb Water came out and helped my Mom pick a water filtration system suitable for her needs. Shaw later came out and installed the new system in a professional manner. He was knowledgeable and concise in his instructions on maintaining the system in laymen's terms. Thanks! Great tasting water.

Thank you to Consumer Affairs. After making this review, the branch Manager reached out to me and sent someone out. There was a little debris in the line to fill the saltwater tank. I took 20 minutes to figure it out and fix it. I have been a loyal customer for 10 years plus and always trusted them, so pleased to see they could get this resolved, just wish the last tech could have found this problem during the last service.

The system I had was antiquated and could not be serviced. So Kinetico upgraded it. The installation was fine. I got a consult from one of Kinetico's contracted providers, and it was pretty seamless. Our water is noticeably less hard now than my previous situation.

We've had a Kinetico. We're on our second Kinetico softener. I like them ‘cause they're pretty much worry-free. About once a year, you have to clean the tank. But it's not a big deal. I don't have to hire anybody to do that. And that's easy enough. The main thing that we have found, especially when you own your own well, you have to put a filter in front of the water coming into the house, ‘cause most domestic wells tend to suck up a little bit of sand and yuck stuff. It keeps it out of the filtration system on that softener. Makes them last longer.

Based on reviews and everything I read, Kinetico was the best product on the market. We purchased their water softening system as well as a reverse osmosis system. We had an excellent experience with their team and we've notices a big difference in our water quality.

I bought an old house that was on well water that had no water filtration system at all when I moved in and I had one installed. Kinetico bought out a company that I had done business with, and I am dissatisfied with them. A couple of years ago, around the time my annual service was due, they sent out a flyer that was deceiving. I thought that a technician was gonna come out and test the water. They were gonna pitch the new system to me but they would also service me because they weren't just a salesperson. Instead, the technicians came out and tested the water and told me I got to do this, this and this. They didn’t service me, so I don't even know where I'm at with the whole servicing the line.

We have a community well, and we have very hard water. A lot of people in this neighborhood have Kinetico, and they love it. It's very popular. We got a water softener and a water treatment system, but I didn’t like how they handled appointment scheduling. It was mostly done through texting and emailing, which is very annoying. Their whole system is crazy and the servicing has become more expensive. You need salt and filters and when the techs come out to service the unit, they don’t bring them. While I can buy the salt at Home Depot, the filters have to be ordered, which means paying for shipping. The Kinetico techs should have filters on their truck when they come. But the system itself works well and I would recommend it. The water has become soft, though it doesn’t last very long. At times, it seems hard. When I asked them about it, they had a good explanation. Overall, my experience was good, but occasionally irritating.

I was very pleased with Owen Water Conditioning but my communication with Kinetico was not good at all. When I contacted their office to request technical data sheets on the products we were considering, the representative I spoke with was very rude, disrespectful, and not helpful. If she worked for me, I would have probably terminated her position. I would probably recommend her to go to a Dale Carnegie course and learn some business etiquette. If I didn't already have $20,000 worth of their equipment installed in my house, there's no way I would ever recommend Kinetico from a manufacturer standpoint ever again. I have water softeners, tannin filters, automatic backwashing carbon filters, a multimedia sediment filter, and a reverse osmosis drinking water system, since we pull water from a lake for our home.

I had problems with my softener not long after getting it installed! It would not cycle or regenerate and we felt that our water was not soft! After speaking with a representative, it was suggested to install a new disc for harder water problems! Service man replaced the disc, to no avail ! Still not cycling and water still felt hard! They finally decided to replace the entire head! Worked great for quite a while but in the last several months my softener salt usage has gone up to a point of 2 to 3, 40 pound bags per month. I called again and they had me take a sample of my hard water in to be tested! Now they are recommending I replace the disc with a #3! Not sure this is going to help!

From start to finish, my experience with Kinetico of San Antonio was outstanding. I want to specifically recognize Chris, the salesman, and Issac, who handled the installation of our new S150 XP water system. Chris was knowledgeable, patient, and genuinely focused on helping me make the right decision for my home — not just pushing a sale. He took the time to explain the options clearly and made sure I understood exactly what I was getting.

After 37 years my old Kinetico system was starting to show its age. Purchased a new Premire XP with iron filter and K5 drinking water systems. The technician that installed it, his name was Alec, was absolutely incredible. He was super professional, friendly, and did an incredible job with the plumbing and installation. He definitely exceeded my expectations! That you Alec and thank you Kinetico.

They oversell the product to get the premium pricing. Salesman's big selling point was you will save money in salt over the long run. I still need 50 lbs every 3-4 weeks which is what my old locally built 2k worth system gave me. The water hardness is never below 2 and salt stains on my dishwasher taps which get changed every year! Not worth the premiums!

I bought the A200 system and softener in Dec 2023, and recently changed the filter for the water system ourselves (2024 someone from the company came to change it), and a few days later we found the two pipes (white color that link to 1st filter/3rd filter) are leaking water. Contact the company and they said yes it is under warranty (7 yrs) but to send somebody to visit is cost $250? Under warranty and I still need to pay a fee for them to visit? Then what is warranty for? Very disappointed that a Company cooperated with Costco will have such poor service. I would expect an explanation about what the warranty cover for 7 yrs from the management team.

Great system for years. Not at all DIY friendly. Everyone connected to Kinetico will not sell the homeowner parts. O-rings, gears, gaskets are not available costing thousands in repairs. I needed a 20$ O-ring and had to pay 1000$ for the whole head. I feel ripped off

They used to be reasonable. Now they won't ship you replacement parts; they force you into a $200 service call, and double the price of the part to boot. Why? Just because I guess. Why not charge more cuz you have to pay it??

Owning a Kinetico Aqua Kinetic A200 RO system should be about clean water and peace of mind. Instead, it’s turned into a source of frustration because of how poorly Kinetico manages its replacement filter supply chain. The only way to buy replacement cartridges is through a local distributor who doesn’t ship products. Their hours? Monday to Friday, 9 AM to 4 PM. That means if you work a standard job, you literally have to take time off just to pick up a water filter. Should maintaining safe drinking water really require burning a vacation day or asking your boss for time off? It’s absurd.

Kinetico water systems made two appointments with me allowing 4 hour windows in the same week. They don’t show up or have the courtesy to call and either cancel or explain why they didn’t show up either day. I called to find out why they didn’t show up or call only to be told they had an emergency the first day. I accepted the excuse and agreed to another date and time. They didn’t show up the second day just like the first. This is very unprofessional and not a good way to run a business. I would certainly not recommend them to anyone in southwest florida.

This is a second part to my first review. Donovan the general manager in Las Vegas fixed the problem and listened to my problem. He asked a lot of the right questions and understood the problem. Amazing customer service!!! He made me a believer that customer service is alive and well. Kinetico water systems is very lucky to have you!!! Thank you Donovan!!!

I own a whole house reverse osmosis system, but what I don't like about Kinetico, is the fact that they have their own filters that you have to buy at their very few local dealers and there is no competitive pricing. So we never know if the price we pay for these filters is a good price. At the prices they sell these unique filters, someone must have a very nice houses and very expensive cars in very exotic places! What if Kinetico closes tomorrow?.. Then you can't get no more filters and you have to change your expensive setup... to me this is called monopoly and I don't like this. If I would have known this before, I would not have bought their system unique to themselves.

I purchased what I was told was a full Kinetico dechlorination and softening system. What I actually received was a modified, substandard setup that even their own staff later admitted will require expensive “rebedding” every few years — about $700 each time. That is not normal maintenance; it’s the consequence of them cutting corners and selling a system designed to fail prematurely.

I couldn’t be happier with my experience with Kinetico Water Systems. Chris ** was wonderful from start to finish, his professionalism, expertise, and customer care truly stood out. The team took the time to thoroughly assess my water system and explained every step of the treatment process in clear, easy-to-understand terms.

Worst system on market. Valves stick dumps all salt on ground, 6 bags in 2 weeks plus peroxide come out 2 times and cannot fix. Says my house has a leak, wrong. Your little plastic valves stick and this was determined without checking valves. Guess he has x ray vision. Well when I checked valves stuck open so cleaned, reinstall, then all leaks stopped. I will service myself. Thanks for nothing. You're only as good as your techs. How do you troubleshoot with out checking valves

I had a 14 year old Kenmore water softener which I replaced. My Kinetico Premier water softener is installed and looks great. l also had chlorine and sediment filter which I did not have before. They used the pex lines to go above a sheet rock ceiling and get the one water line in the house added to the water softener (that my old system did not cover) without making any additional holes in the sheet rock. There is also a pressure gage by the system that shows 60 PSI in the home.

Ethan was extremely professional, and personable. He took his time to fully explain all about the system as well as troubleshooting. He left zero mess which was greatly appreciated. Ethan communicated well, and we were very satisfied with the install.