Kinetico Water Systems

Kinetico Water Systems Reviews

4.7
2,264 reviews
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About Kinetico Water Systems

Founded in 1970, Kinetico produces efficient, built-to-last water softener and reverse osmosis systems for your home. Kinetico’s water treatment systems are non-electric, low-maintenance and fully automatic. Water treatment systems can extend the life of your plumbing, appliances and clothes as well as improve water taste and quality. The company offers three water softeners and water drinking filtration systems. Customers can find Kinetico water treatment systems through local specialist partners, but the company does not sell directly to consumers.

Pros
  • Improves water taste and quality
  • Durable
  • Non-electric, powered by water
  • Three softener types
Cons
  • Must buy from local partners
  • No upfront prices

Kinetico Water Systems Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Kinetico Water Systems?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Nov. 17, 2024

    The sales rep was awesome, and the install guy did a great job. Once everything flushed out, I saw a difference with the cold water instantly. It took a little longer for the hot water 'cause of the tank. I would recommend Kinetico. If someone's looking for a water softener, I'd say, “Buy from them.” The price was very competitive.

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    Reviewed Nov. 17, 2024

    I own three Kineticos. I have three homes and I have a Kinetico in all of them. I had a different brand before and I know Kinetico has a really good reputation. I purchased one and I liked it, so I purchased a second one for a second home and I purchased a third one for a third home and they work wonderfully. I got a whole filtration system softener and RO.

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    Reviewed Nov. 17, 2024

    Kinetico installed my underwater cylinders under my kitchen sink. When the cylinders stop filtering, they will indicate they need replacement. At that time, I will call them to come. When we were living in a different location, we had a bigger house. We had Kinetico Water System for years and that's why when I needed this, we went back to them. The previous filter that was in there was something that Kinetico had provided on a retail basis. We bought it through Home Depot, but when we went back to get new cartridges, Kinetico discontinued the product. We went to Kinetico and bought a system through them, and then they installed it.

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    Reviewed Nov. 17, 2024

    The installation was good for our Kinetico water softener system. We had another system and this system seems to work better.

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    Installation & SetupPrice

    Reviewed Nov. 17, 2024

    Four years ago, we needed to replace a lot of our system. The guy that came and serviced it every year recommended Kinetico, and we did a reverse osmosis and a water softener system with them. The installation was excellent. We've been real happy with the system we had prior to this and we knew what to expect, and it seemed like we went from one system to another very smoothly. The price is also in line with what we had paid before.

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    Reviewed Nov. 16, 2024

    We only had Kinetico for about six months and then we sold the house. But we liked what we had with it. It worked great. The reverse osmosis thing on the sink was fantastic. The water in San Antonio was some of the hardest water I've ever seen in my entire life. That's why we got the water softener and it made a huge difference. The water felt a lot nicer on the skin. The water from the city was chlorinated, so the chlorine smell was gone. My wife said her hair felt better.

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    Installation & Setup

    Reviewed Nov. 16, 2024

    I've been with Kinetico for such a long time. I have the whole water purification system. We lived in a place that had well water. It was hard water, and also turned out it had methane in it. We had to treat all that mess. The installation went well and it worked. When they put it in, they did a good job. This is the second house where we've used them. And in both places, they did well. The water's cleaner and tastes better. And where we live now, we're not on well water anymore, but we have city water and it gets the chlorine out. Kinetico is a great company. The first two companies we tried never found the problem when we had the well and the methane. Kinetico was the company that found it.

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 16, 2024

    Kinetico unit installed on 07/08/2024 in new home. Moved in 07/13/2024, living in garage while working on home, softener turned on between 07/17/2024 to 07/20/2024. Wrote question on water usage/regeneration 8/7/2024 timeline: 7/8/24 Unit installed not turned on to use at that time. 7/13/24 we moved into the garage and only water we had access to was the hose on the water pump, water softener still off. 7/17 to 7/20 Denny gets an outside faucet not sure what date he hooked it up at that time he starts the water softener so that we can have a shower using the faucet outside. 7/20 to 7/26 only outside hose and toilet using the softener. Shower hooked up on the 26th. 7/20 to 7/29 the softener regenerated at least 2 times that we saw.

    Is this normal for a new unit to regenerate? On 7/29 we had the discharge hose buried and going into a drain, no longer can see if it is recharging or not. Their answer: what you described me sounds perfectly normal… The unit will do its thing, on demand, per your water usage. But like I said, sounds like it’s working as it should

    On 08/09/2024 my reply back: Guess my point was how many gallons before regenerating? Just a toilet and a hose didn't think would use so many gallons to have it regenerate. Let alone twice in such a short time. Denny thinks it did it on 8/2 because water was going out the drain when he walked by. At that time no washer going nor was it raining only other things to produce water. Just concern that we are using salt unnecessarily. Answer: About every 340 gallons Use that unit will regenerate and clean itself using some salt

    Reply back: Basically, we used 680 gallons in 9 days? Just seems like a lot with only a toilet and a water hose for 6 of those days and shower hooked up for 3 days. Don't mean to keep asking just trying to understand the concept. Their answer: They say the average person in America uses about 75 gallons of water a day… Being that it’s two of you there it would be 150 gallons a day, but, like you mentioned you don’t have a lot of appliances using water yet… When I took the gallonage that you used and divided it by nine days that’s about 75 gallons of water a day… And that seems like a typical amount of water that you folks would probably be using with your current setup. (Toilet, shower, hose etc.) It sounds to me like it’s right on the money honestly! If you have any other questions let me know,

    Next few weeks sometimes I could feel the silky feeling from water/soap other times I didn't. Still working on home and decided to wait till counter top/sink is in place to have tech check when Reverse Osmosis is installed. Reverse Osmosis installed on 09/30/2024, tech checks faucet for softness and said we did not have softened water. He checks unit and has to call office to get correct settings. We regenerate twice to get it working like it suppose to. Finally feel the silkiness and soapiness every time. I asked Tech about the usage/regeneration and his explanation made some sense with it being a new unit, on the other hand since unit was not set properly, I feel it shouldn't have regenerated 3 times within 11 days approximate.

    We had done a water well test twice prior to the system being installed. With the issues after the install we drew water from each source 11/01/2024. We talked with the lab about the results and their comment was the system was doing it's job but we should contact the company on how hard the RO system is working. I wrote Clearwater 11/12/2024 and sent them the PDF results for each sample taken and asked their opinion.

    I wrote: With the softener not at the correct settings when hooked up we did another testing after everything seemed to be working properly. I am sharing these results for your thoughts one the readings. We did a sample of all water sources to get an overall view. Any questions give us a call. Their reply: The results after being treated look good! Explanation sent back 11/13/2024: When talking with Holmes Lab they said system was doing it's job but we should let Clear Water know the results with the RO system working so hard.

    For myself am curious about the soften water results. I was using it for the cats before RO system was in place and after, thinking it was safe. I had used it a couple of times for instant coffee thinking it was safe but when it foamed up so bad switched back to bottle water. Did not realize how much sodium was put into the softened water (1000 ppm) compared to well water (25 ppm) and even the RO system being at (140 ppm). I realize that it has to increase sodium to remove the Hardness but never thought it would be so high. Wanting to let you know my concerns and if there is any suggestions for reducing sodium content. Have not received a reply back as of this date 11/16/2024

    Here are the main test results: Well hardness ppm 2072, gpg 121, TDS ppm 2400, Sulfate ppm 1660 and Sodium ppm 25. Softener hardness ppm 35, gpg 2, TDS ppm 3500, Sulfate ppm 1860 and Sodium ppm 1000. RO hardness ppm 3, gpg 0, TDS ppm 250, Sulfate ppm 124 and Sodium ppm 140. With system not set properly from day one and my questions I worried that the new setting is using more salt than necessary. If it is set correctly then back to my last question of can there be something done to reduce the high Sodium content in softened water. Another question for here, since there are equations to figure out so many things, can a person take the readings to confirm the system is set correctly. The system is expensive but if you have a company you trust to install it would be a good unit.

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    Installation & SetupPrice

    Reviewed Nov. 5, 2024

    I heard of Kinetico Water Systems and I knew their water systems are good. They came and installed it. We're able to do monthly payment. So, the price wasn't crazy. We got a decent water softener for not much money. I like it and I would recommend it. There were as a couple of packages we could get, and we got the mid-tier one. We have the reverse osmosis and a salt tank. We have a couple of water filters on there. I don't have to do much to it. It's easy. It looks good and my water is awesome. When my other water heater was busted, we had some hard water for a while. I could feel it on my hair. I could see it on my dishes. But now, I don't experience that.

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    Installation & Setup

    Reviewed Nov. 5, 2024

    The installation went well. My husband had corresponded with Kinetico ahead of time on what we needed and what we were getting, and everything worked out as planned. We had a really hard water because we have a well, and it had an orange color. The Kinetico softener and filtration systems help. We don't have the color anymore. It still has the taste but other than that, we've not had any problems with it and we've had it for a few years now.

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    Reviewed Nov. 5, 2024

    We have very hard water but since getting Kinetico, our water has been a lot softer. I don't have to clean my showers and toilets as much, plus my skin and hair feel a lot better. The soap went a lot further, too because we don't have to use as much. The system requires nothing really for its upkeep, you just got to make sure you put salt in it. It's right next to our furnace and when we change the furnace filter, we check that too. We try to check our furnace filter every couple of months.

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    Reviewed Nov. 5, 2024

    We're on an HOA well system so, I purchased the Kinetico water softener. I then had to do a replacement here and so far, my experience with them has been very positive. The installer was one young man and he did an outstanding job. He finished it in half a day.

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    Installation & SetupStaff

    Reviewed Nov. 5, 2024

    We were looking for a water softener and when we came across Kinetico's system, we liked it. So we contacted them and had them come out. The installers were very professional and courteous. We've had the system for three years now and I like that I don't have to change a bunch of filters on it. I got really hard water and I like the salt monitor on the bin so that I don't have to keep going down there in the dungeon and looking at it to check on it or set an alarm. It keeps track of itself. But when I was getting my install, I talked to the installer about salt sales and he was going to get back with me because I was going to buy a pallet load of salt and just have it. I've got a place to store it and it's one more thing that I don't have to fret about. But I haven't heard anything from them since the date of install for possibly coming and doing the annual service or anything about any salt.

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    Installation & Setup

    Reviewed Nov. 5, 2024

    Kinetico started in Minnesota and that's where I'm originally from. So I'm a bit biased to wards them and I like their products. I have the Kinetico water softener and recently, I purchased their water filtration system. I did it through a local company here in town and they did a nice job. The installation was really quick. Their products are well-made and designed to hold up better than other ones. Both my water softener and the water filtration system don't require any electricity and I like that whole idea too.

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    Reviewed Nov. 2, 2024

    I've known about Kinetico for years because friends of ours have Kinetico water softeners and we considered putting one in in our house in Jackson. We put in one in 2008 and most recently purchased two years ago. It's a small model, but it fits in the space that we had for our cottage. The taste and feel of the water have changed. We had hard water before we had one installed. We also just change filters for maintenance and it's not too bad. It just takes some time. I like the system a lot. It's well thought out and it doesn't use any electricity, which I like. Also, it does what it says it's supposed to do and we don't use a lot of softener.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Oct. 27, 2024

    I purchased the under-the-sink RO water filtration system. Since then, I can definitely tell it's RO water because I'm not getting that chemical taste that I get with the treated water from the cities and the counties. Everything's been very positive in my experience with Kinetico. They're responsive when we need our filters changed. They're very quick to respond and get the filters changed for us. The gentleman who installed the system appeared to be very competent and did a good job. Also, everything's always more expensive than you want it to be. But compared to their competitors, their price is right in line with everybody else.

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    Response from Kinetico Water Systems

    Thank you Tricia,

    Here's to many years of great water for you!

    Kinetico Customer Support

    Verified purchase
    Staff

    Reviewed Oct. 25, 2024

    The one I have is almost 30 years old. The other one, we just put in a year ago. They work well for us. I like that they don't have to be plugged in to run.

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    Reviewed Oct. 24, 2024

    When they came out and did the water testing, it was very informative. I got the full Kinetico system, and the installation went well. So far, the system is working. It's keeping my water soft and clean. I use it every day and it hasn't failed me. The cost is gonna be a little bit high but if it works the way it's supposed to and I get the benefits that it provides, then it's fair.

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    Reviewed Oct. 24, 2024

    When I bought my new house back in '22, I decided to go with Kinetico. I had hard water and when I washed the dishes, I got stains all over the dishes. I got their water softener and I can tell that the water is softer. The only thing I do is make sure I keep an eye on the salt level.

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    Response from Kinetico Water Systems

    Hi Michael,

    We are happy to advise that there is an easy salt monitor that can be added to your salt tank. You would then be notified via the app that your salt level needs attention.

    Please be certain to check back with Kinetico Quality Water Systems of Indianapolis if you want to discuss this addition to your system.

    Kinetico Customer Support - Ohio

    Verified purchase

    Reviewed Oct. 24, 2024

    We purchased the non-electric water softener that the pressure of the water is not from electricity and yet you add your salt pellets. I open up the lid and check to see what the level’s at intermittently. If it needs salt, then I pour it in. Since installation, our water is much softer than you normally have in Tucson. I've had it before and then there was a period that I didn't have it, and it's nice to have it again. I'd tell others it's worth a try.

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    Installation & Setup

    Reviewed Oct. 23, 2024

    I got the under sink drinking water system from Kinetico. It's been fine. Installation was easy. It was just a couple of water lines and turn a valve and it's on. Once a year, they'll come out and change a filter on it. Overall, it's a good product, but it's not all encompassing.

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    Customer ServiceStaff

    Reviewed Oct. 23, 2024

    Kinetico Water Systems' rep was very knowledgeable, friendly, and professional. Answered all the questions I had. Did a couple of demonstrations to show the difference in water treatments and filters. We notice more when we don't do what we're supposed to. Whatever we have to put in to keep it, maintaining the correct filtration, it would start to get a rusty smell. We got a special iron filter, which the previous owners did not have, and that is a huge difference because when my husband would change the filter, it was all chopped up with iron. That was just a normal water filtration. But now that we have the iron filter as well, we don't have that. The system does what it's supposed to do. I'm happy with the low amount of maintenance that has to be done for it to be kept up. Get it.

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    PriceStaff

    Reviewed Oct. 23, 2024

    The installers were very nice. We got a system for our whole house and our drinking water. I definitely didn't get Kinetico for the price, but the sales lady, Pam, did a good job, and the fact that it's a more mechanic system. It doesn't have to run off electricity. The system improved our water quality and the taste. We live near the coast and we've had some really hard water. With the system, our water is a lot softer. It feels like I've got lotion on when I come off out of the shower. It's not as hard to clean my glass shower doors as well. I would give Kinetico a high 5. The team there was amazing, and Pam has been very good. They've been out and changed my filters and been good.

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    Response from Kinetico Water Systems

    Hi Judy,

    Thanks for taking the time to share this review.

    We are glad to see that you pointed out the benefits to self and the home's working water.

    Enjoy!

    Kinetico Customer Support

    Verified purchase
    Customer Service

    Reviewed Oct. 22, 2024

    Kinetico Water Systems offered me something at a previous house when I lived up there closer to them. Their customer service is on point. The K5 system is good. There was an immediate change in our water's hardness and odor.

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    Response from Kinetico Water Systems

    Hi Jamar!

    Thanks for sharing your experience!

    Verified purchase
    Installation & Setup

    Reviewed Oct. 22, 2024

    We got a Kinetico whole house system, and setting it up was very easy. Having the system, the water is very soft. We're very happy with it. I'd tell others to do it with Kinetico.

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    Installation & SetupPrice

    Reviewed Oct. 22, 2024

    Kinetico is the best as far as the quality of the systems. The water itself is better than any water you can purchase out of the store. The outbound water is as pure as it can get. I have the K5 system, which I think is the top of the line. Installation is easy on it. If a homeowner has any mechanical aptitude and they could put in a kitchen sink, they could install a Kinetico K5 system. Kinetico is a bit overpriced compared to some of the other people on the market, but you get what you pay for.

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    Reviewed Oct. 22, 2024

    Kinetico has been great. I love the system. I had one of their systems in an old house that I had 20 years ago. This time around, I got a softener. We had hard water, and now, it’s much softer. The chemicals are balanced out. There's no taste at all now, which is great.

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    Price

    Reviewed Oct. 21, 2024

    Spend $5500 for the system for them to charge over $200 anytime something goes wrong. I would not purchase again if I could go back in time. Try another water softener company and save some money and peace of mind.

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    Response from Kinetico Water Systems

    Hi Thomas,

    Thanks for sharing your thoughts.

    We did check with your area Kinetico supplier. It was confirmed that there was no issue with your Kinetico product but a site related issue.

    Unfortunately, there is a cost associated in getting a trained technician in an equipped vehicle to your home.

    We hope that your continued great water will regain your confidence in the investment you made into your home with Kinetico.

    Kinetico Customer Support
    customersupport@kinetico.com

    800.944.9283

    Profile pic of the author.
    Installation & SetupStaff

    Reviewed Oct. 16, 2024

    Had the pleasure of working with Mat ** in installing a water system in my Cafe. The installation was seamless and 2 years later still have no issues. Recently, I spoke with Mat and asked about getting a filter replacement and he immediately knew what was needed and even offered to replace it if I couldn’t figure it out. Highly recommend to anyone in the market for a water system!

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    Installation & Setup

    Reviewed Oct. 12, 2024

    I would highly recommend Kinetico Water Systems because with other systems, you would get the single tank and issues when trying to recharge it. You would not have those issues with Kinetico because their system is designed on a two-tank system and it functions well. I was looking for something different than what we had, and Kinetico's product seemed to fit the bill. The installation took a little longer than what I thought, but that's the way it goes. Our water had not been softening properly, so it became obvious that we had a system that worked again.

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    Kinetico Water Systems Company Information

    Social media:
    Company Name:
    Kinetico Water Systems
    Company Type:
    Private
    Address:
    10845 Kinsman Road
    State/Province:
    OH
    Postal Code:
    44065
    Country:
    United States
    Website:
    www.kinetico.com

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