Kenmore Washers Reviews

I purchased on 6-12-06 a Kenmore Elite front loader washing machine $1124.93. Service call on 7-30-08, repair $449.97. Service call again on 6-25-10 for $136.74 plus $367.66 parts and labor. I have spent over a half an hour trying to get to someone to assist me from the US, only to be disconnected. I had to recall and go through this again to no avail. Kristen, employee #**, said there is no one higher to speak to. I am currently up to a $1711.64 price tag on this machine with another $367.66 + labor pending. I will have to buy a new machine and transport laundry until I can do this.

We bought a Kenmore HE 2Plus washer from Sears on December 15, 2007. The first washer we brought home didn't work so it took my husband 4 hours to exchange it for a new one. Within a year, we called Sears for someone to come because the machine was leaking. They never fixed that so a towel was laid under the washer. Lately, my washer sounds like a plane taking off in our house during spin cycle. A repairman came yesterday and told me what was wrong before he even looked at the washer.

We bought a Sears Kenmore Elite HE5t washer and dryer set on 07/19/2008 (model number 110.47089600 and serial number CSU1711195). The first year we had it, the set was only used a few times, as we were not living in the home it was in. Yet, we move here permanent last March 23, 2009. Since then, it's just been my husband and I. My washer had been acting up a few times throwing a code of F71 a few times, and I just powered it off and on or unplugged it, thinking it just needed to be reset as that code was not in my manual to find out what it meant. After doing the on/off or unplug steps, the washer would start and work.

I purchased a $1000 dollar Kenmore washer from Sears 5 years ago. Now the circuit board is not working. I paid for a $200 service warranty they push on you. It has been a month and they cannot find the part to replace it with. No one calls me, they just keep on pushing out and saying it is backlog. I think the service is very poor and they just give you the runaround. I feel the washer should be replaced. They wanted to give me $500 to buy a new one only at Sears. This means to get one equal to mine, I would need to put in $600 more. This to me is not very fair.

I purchased a new Kenmore Elite Oasis washer, model 110.27042602 in October 2006 and the extended warranty. Every year since the mother board has failed. It failed again and I did not renew the warranty as it is $188 which is 1/3 the cost of a new washer, so every three years I can buy a new washer. My previous washer was 20 years old and never needed service. Washer does not work. Mother board failed for the third time.

My husband and I purchased a new Kenmore H3T front loader in October 2008 to replace a really old set in our new house. First, I had issues with the delivery men complaining about having to deliver it to our house and banging our new machine into our basement door. Called Sears, got $75 off the machine. On April 4th 2010, I noticed a puddle under my machine after doing a load of laundry. After cleaning it up, I removed the front and checked the pump as sometimes sthey get clogged and leak. Nope, not leaking from there but I noticed that the cement weight was wet. Took off the gasket, the counterweight, to find one of the bolts for the counterweight had punched a hole in the tub.

We purchased a Kenmore Elite Oasis HE washer, model number 110.27082604, in Feb of 2008. This is a higher-end washing machine at a price of $900. The machine is a designed to be a top loading front loader. It has no agitator and the drum and bottom spin to clean the clothes. Since we bought the washing machine, we have had many problems with clothing items falling over the drum and getting stuck between the drum and outer casing of the machine. Whenever we have had the machine serviced, the repair men say this is a common thing they see all the time. They have even seen sheets fall over the drum.

The HE5t washing machine is a poor excuse for a washing machine. We used it for a month and our clothes were not coming clean. The toddler's clothes smelled as strongly of urine after the wash as they did before. A month after we purchased the machine, we called the Sears repairman. After he heard how we washed the clothes and after he checked the machine for correct functioning, he told us that we were doing everything correctly and that the machine was functioning as it was intended.

I purchased a Kenmore HE2Plus front load washer and matching dryer on 3/5/08, but would not be delivered until 3/13/08. I started noticing after about 4 months that our clothes had this foul smell and depending on the material it was worse (towels, t-shirts, sweatpants and sweatshirts), the majority of our clothes. I tried everything I could think of to get the smell out of the clothes, i.e. less soap, softener; more soap softener; extra rinse, longer wash cycle, with no improvement.

I have a Kenmore Oasis washing machine Serial number CT4870302 Model number 110.27086603 that has consistently been displaying an F1 error for quite some time. When I initially contacted Sears, the rep (not John) quoted me a large dollar amount for evaluation and repair. My friend has the same product with a similar serial number and hers was replaced at no charge. I contacted John at Sears on 03/09/10 who stated that my product is not eligible for replacement (replacing up to CT38). He stated that if I would have responded earlier, I would qualify and letters were sent but conveniently, I never received a letter. I'm really upset about this and am scheduled to have several appliances delivered from Sears on Saturday but considering cancelling as a result.

I bought a washer for our new home from Sears Arbor Place Mall in 2001. I called Kenmore about the smell 6 months after purchase. They wanted to know if I want a service call at my expense. I told them "no". I want to get rid of the smell. They told me the washer tub would need to be cleaned. "After a year? ", was my response. I let it go for a couple of years. I would run a cycle with bleach on the high capacity setting without clothes. This would stop the smell for a week. But it would return.

I purchased the Kenmore/Whirlpool Calypso Washer on April 23rd 2004. I have not have any problems up until this last week. It is spinning out of control and goes off-balance. I belong to CenterPoint energy service plus program and had a repairman out on February 8th 2010, and he couldn't find a reason for it doing so. He said that the washer was okay. I have documentation.

I purchased a Kenmore, Front loading HE 2 Plus in March 2009 from Sears in West Palm Beach, Florida. Ever since it was delivered to our condo in Juno Beach, Florida, which we use 5-6 times per year, it has a major water leak! We then followed Sears’ protocol in calling their repair service department. We obtained a service date 10-14 days later, flew back to Juno Beach (our permanent home is in Detroit, Michigan), waited all day until a repair person comes, and they attempted to find the problem, readjusted a part or replaced a part and it still is not fixed! We have had repairmen in August, September, December, and now January 2010.

I purchased a Kenmore Elite Oasis HE Washer in 2007 Model# 110.27087603 from Sears. This washer displays a F-1 code and needs to be restarted several times every time I try to wash a load of clothes. Research has led me to find that a vast number of others are experiencing this same problem and some were even recalled or have been thrown.

I purchased (received as a gift purchased by my parents) a Kenmore front load washer, model # 417 about 5 years ago. The washing machine front panel is rusting. When I called the company, I was told that this was not a product defect and that rust sometimes happens if there is damage. I said that I didn't understand how rust could occur on a washer since it is obviously designed to be in contact with water and that the location of the rust was underneath the door where it closed. I was again told that it was not a product defect.

I have a Kenmore Elite HE 4T washer. The washer continuously displays the F11 error code and I could no longer use it. My research revealed that it is due to a defective Control Board. Sears is unwilling to help me. The unit is a lemon and there is a pending class action lawsuit against Sears for this issue. I had to go to Laundromat to wash clothes.

In 2003, we purchased a Kenmore Elite Calypso washer and dryer. We bought a Kenmore again, because we had a Kenmore the was 25 years old that we were replacing that still worked and was never repaired. After a year, it needed repair, and Sears fixed it. Now, it won't spin dry, and Sears wants my credit card number to send someone to fix it at a cost of $125.00 for labor and around $300.00 for parts.

On January 1, 2010, my husband and I purchased a Kenmore Elite HE5 Steam Energy Star washer, dryer and 2 pedestals for which we paid in full. Delivery occurred on January 5. The appliances arrived very damaged. The dryer had obviously been dropped and the controls were being held together by tape! While the delivery guys were here, they called Customer Service and told them about the damaged items. I spoke with Customer Service and was promised that brand new appliances would be delivered to our home today, January 7.

I also bought a Kenmore front loader (model number 417.44052400), along with the matching dryer. The dryer died on me this year and I spent about $450 to fix it. Not 4 months later, my washer is no longer working. It doesn't spin. It needs new board (same thing that was wrong with the dryer). I started looking up the various issues and learned that the spider wheel is made of a faulty alloy. So even if I spend the $400 fixing the washer, I will be looking forward to spending another $220, plus labor, replacing the spider wheel and drum in another year or two.

I am writing to you today to document the sequence of events regarding the repair of my Kenmore front load washing machine purchased from Sears on August 2, 2006 at the Sears store in Nashua, New Hampshire. On 12/10/09, I called Sears to request a Service Tech appointment to repair the above-mentioned washing machine, which had gone dead and locked the door after pressing the start button and hearing a popping noise. The man who took my call asked me to check the breakers and the plug and to hold down the start button for over 60 seconds. After none of that worked, he told me that a Service Technician would be here on the 14th between 8 am and 5 pm.

Kenmore front load washer leaking from the bottom. Getting service is a real problem, even though I purchased the extended service warranty. In December 2008 I had the same problem, with the first technician claiming it's not possible for that to be happening. I then continued to complain and technician #2 came; and was there less than 10 minutes and fixed the problem. In December 2009, the same problem and getting service is a joke. Technician was scheduled for Thursday, December 10, 2009. No call, no show and so I called on December 11th. I was told I needed to reschedule. I missed a day of work waiting for service and now they want me to reschedule and miss another day. When I asked for a manager's name, everyone is mum. I need my washer. I may need to go to an outside vendor to service my appliance even though I paid Sears for the extended warranty.

I have the Sears Kenmore He5T washer and it may get the dirt out of clothes. But there is not enough water to get the smell out of clothes especially pee smell in sheets. Is this a frontloader thing with the water saver or what? I usually wash smelly clothes twice at least. So am I really saving water?

Bought a Kenmore HE2plus wash machine in Feb. 2008 for around $800.00. Yesterday, a Sear's repairman came to fix the washer. The repair bill was $859.52. Of course I told him to forget it. He wrote on the receipt, "balance block broke off the tub and broke the shocks." The tub is lying on the ground. It needs a new tub, shocks etc. Sears will do absolutely nothing because the warranty is up. To me this is a defective wash machine that is not even two years old. I have not been able to contact Kenmore at all. All websites take me back to Sears. I spent three hours on the phone talking to Sears with no resolution at all. I am a single person that lives alone so the machine was not getting overused. Doesn't a manufacturer have any responsibility for the products they sell even if the warranty is up? To me, this is like the engine failing out of your car. I really need help with this situation. Kenmore Washer model-110.47512603 Series-HLW0565838 Type-832. I wrote a letter to Sears Home Office as well as contacting the local TV station that tries to help consumers in these types of situations.

I purchased a Kenmore Washer 3.5 Super Capacity on 9/9/05 from Sears (Model #41744052400) and we've had nothing but problems ever since. I purchased the matching electric dryer as well. First, the washer had to go back the first time it was used. It must have been dropped in the warehouse - broken drum brackets. Then, the dryer never shut off and became red hot along with my wall and floor - bad sensor. Most of the damages were covered under warranty (i.e. broken drum bracket, door lock on washer, door adjustment, etc.) but now that the warranty has expired, the mold build up is awful and the main control panel went bad.

I purchased a new energy-efficient washing machine in 9/06. It is now broken and will cost too much to repair than replace. A $700 highly rated washing machine should not end up in the landfill in 3 years in a time when recycle and go green is a concern on everyone's mind. My last washer was 15+ yrs old when it quit. Someone needs to get on these companies for selling expensive garbage that do nothing but contribute to our growing problem with landfills.

From the first day I received it the dryer worked sporadically. A repairman looked at it and said it had the proper heat. The store replaced the original dryer with the same model. The same thing happened. I have had it now for 5 years because there has been only two of us. Sometimes it would take an hour at top heat to dry some clothes. Now that a family has moved in with us I got a dryer from another store and replaced the old one. I am shocked that Sears has made a defective appliance. They have always been the best. I just want someone to know my disappointment and will check out this model and change it. It's model # 8519504 Kenmore Elite. Thanks for listening to me. Usually a more than satisfied customer.

I purchased from Sears a Kenmore Elite Calypso washer on Aug. 8, 2002. Since that time it has been repaired seven (7) times. On Feb. 5, 2004, it stopped working. At that time, Sears replaced the motor control board. On Aug. 8, 2005, it had error codes and was putting stains on clothes. They replaced the ETC board and the wash plate. On Feb. 10, 2006, there were more clothes stains. They replaced the control board and u-joint assembly. On June 14, 2007, it was making unusual noises and still have stains. They replaced the u-joint assembly again. On Aug. 8, 2008, grease was still getting on the clothes. He couldn't find anything wrong with machine so the tech cleaned the tub and dispensers. On Sept. 24, 2009, it was leaking water onto the floor and LD error code on display panel. They replaced pump.

I had for less than 6 years a Kenmore front load washer model # 417.43042200 that started to make a loud noise when on spin cycle. I took it apart and found that the shaft holding the tub was broken due to corrosion. Apparently, the aluminum brackets which are part of the drum were totally corroded by the soap or softener (we use only well-known brand of detergent and softener). I called Sears because the tub has a lifetime warranty but was told that they have to send a technician to do the repair to get the part for free. According to the web, it is a major repair that takes over 4 hours and they recommend to change several other parts. I estimated that the repair cost will be much higher if I use the warranty than if I do it myself.

We bought a Kenmore Elite HE4T front loading washer less than 4 years ago for $1,500. Ouch. I did something I normally don't do, which is buy a two year additional warranty. Thank goodness. Even though it is supposed to be quiet, it is not at all. The whole house shakes when it is on, any spin cycle higher than low. The service said this is normal. In less than 2 years, I started getting the dreaded F14 and/or dL, or some other message accompanied by the loud beep beep. I was told to unplug it and replug it, not at all easy since the plug is behind the washer. I did this so many times I hurt my back (and no, I work out and don't, well didn't, have back problems). Usually this would work, but eventually I had to call them again.

Kenmore washing machine purchased in 2005 - I already have had the electrical panel replaced (at my expense). Rust on the outside of the washer, cracked face drawer and mold inside the drawer. Kenmore offered $100 off the new product.

I purchased a Kenmore front loader in June 2003. We have a second floor laundry room and the machine caused our entire house to shake. The serviceman advised us that "That's just how front loaders are." This week, Sept. 14, 2009, I noticed our washer left brown gunk on my 1/2 load of sheets. It was mold. I cleaned the gasket and ran another rinse. Thereafter, the machine started to shake violently. I have run 2 more wash cycles and the machine has been rendered completely useless. We've had the machine for 6.25 years and there are only 2 adults in our household. The product warranty is expired and there seem to be a significant number of similar complaints. A washer should have an expected shelf-life of more than 6 years, as we paid $1,000 for it in 2003! No company should be allowed to abuse consumers in this way.

I purchased a Kenmore top load washer in 2007. After several electronic board repairs, it still doesn't work! The only thing the Sears agent can offer to us in the way of repair is a new service agreement for $240. What a joke! You've got to be kidding me.

My 2-year-old Kenmore washing machine's motor seized. I called Sears for repair since that's where I bought it. Sears ordered the new motor (from Whirlpool). The part arrived 2 days late and was also defective. It too seized. I called Whirlpool customer service, which was absolutely no help. He told me since it was Sears's repair order, there's nothing he could do. It's just another way of passing off shoddy parts and repairs.

I bought the Kenmore Oasis washer in 2006. In 2008, I had to have the motherboard replaced. They offered me a warranty extension that helped. It is now less than a year later and the board has gone again. They have mentioned buying another extension. This has become one costly washer. I bought the best at the time so that I would not have problem or have to replace often. What a big mistake! This machine needs to be recalled!

After my front loading clothes washer broke down, I purchased a top loading Kenmore washer in February of 2009. I bought it because it was much less expensive than a front loader, and because the salesman told me it was an excellent machine. Well, it's not an excellent machine. In fact, I don't even consider it a good machine. I have been unhappy with it since day 1.

I purchased a Sears Kenmore Elite Oasis HE top loading washer in November 2007. In October 2008, it was making a noise that sounded like something broken was spinning around somewhere inside the washer. We checked and could find nothing visible. It also did not seem to be draining water from the clothes properly. I called repair and a tech checked it out (spent very little time and really didn't seem to know about this machine), and declared there was nothing wrong with it. A little over a month later, I stepped into my basement family room and onto soggy wall to wall carpeting. The washer room is adjacent to the family room. The washer pump had failed in some fashion and flooded the washer room and part of the family room!

We have been using a Kenmore frontloading washer for several years. It has a horrible mold problem. We can't afford to replace it, and so, I have been trying all of the recommended solutions (I read an article in paper about this common problem and then researched on internet.) - bleach, leaving the door open, and constantly wiping off gasket. Nothing really works. Our clothes and especially towels are all beginning to smell badly, and I have started hanging them outside to try to use the sun to bleach them. It doesn't work! This washer should have been recalled.

My Kenmore front load washer, Quiet Pak4, was purchased about 3 1/2 years ago. It does not wash clothes properly, and it uses such little water that clothes have to be washed 2-3 times. There is mold in the rubber gasket, and small clothing items get stuck in there. The mold is near impossible to get out of the rubber, and our clothes smell "moldy." I mentioned it to a sales rep in Sears (Columbia, MD), and her suggestion was to leave the door open after using the washer. How ridiculous to have to leave the door open. Nonetheless, we tried it. Yes, it did dry the washer out, but the moldy, musty smell remains.

I purchased a Kenmore Elite Oasis HE washer in 2006. It stopped working, and it's flashing an error code. I had the computer board replaced in October 2007. Again, it's not working but flashing an error code. It's August 2009. I paid top dollar, and it is a piece of junk. I see there are a lot of others out there having the same problem.

Only about a year ago did I purchase a Kenmore frontloader/dryer stacked unit, model 417 48102701. It was installed properly, and we have a new home. So, the flooring should not be an issue; in fact, the machine is standing on a concrete floor. From the beginning, it seemed the washing machine moved too much when spinning and seemed to have too many issues with unbalanced loads, despite not being overloaded. In addition, the clothes never seemed to have been washed properly (using HE detergent), like it was not using enough water. I frequently had to wash more soiled items twice.

We bought a Kenmore Oasis HE washing machine from Sears as well as the extended warranty. We called about the user interface; it stopped working. Technician came out and checked it and found it to be faulty. The second item I asked about was the advanced rust on the side and around the bleach receptacle. He opened the unit and discovered that a hose was missing and what was there was too short to reach to bleach receptacle. Upon opening, you were knocked over by the odor of the bleach. The support frame was severely rusted. Rust was seen all the way down to the motor housing area. When I asked what they would do about this problem, I was informed that Sears would replace the hose but the rust is not covered by warranty and it was our problem. I have made repeated calls to Sears to get some sort of solution to this manufacturing defect. All Sears kept saying was that the rust is not covered by the warranty.

Our Kenmore front load washer (Model: HE3t Elite) smells like mold. It never goes away even after using bleach and dried. I will go back to top load machine, not from Sears.

I purchased a Kenmore washer and dryer in 1988. It traveled through four states and I had to call a repairman about 3 or 4 times. When that set wore out in Jan 2008, I understandably purchased another Kenmore washer and dryer. I purchased the Kenmore Elite HE and have been sorely disappointed. I had to call someone out within the year for the dryer because of the F1 error message. Roughly a year later, I’ve had to call someone because of the F1 error message on the washer. I'm told it will cost $371.00 to replace the mother board. After only about a year and a half!

We purchased a Kenmore Oasis HE washer and dryer in January of 2007. Approximately one year after the purchase, the washer went out and had to have the control board replaced. Six months later, the dryer went out and had to be repaired. Two months later, the dryer didn't even come on and had to have the control panel replaced. The customer service rep told us a repairman would be out between the hours of 8am and 5pm on each occasion. I took off from work for the latter problem only to be called around 3pm by the service repairman and told that he got tied up on another call and would have to come out the next day! I am at wit's end with this piece of ** machinery and am looking into a class action lawsuit against this company. The parts on their appliances are not even Kenmore but Whirlpool! Something has to be done about this type of consumer deception and abuse for these very expensive machines!

We purchased a new Kenmore washer and dryer. These appliances will vibrate and they were intended to be put on concrete floors only. If put on a different floor other than that, you must put plywood under them, if not, they gyrate all over the floor. Sears will not replace them even though they were under warranty. They want you to purchase another warranty for a year then they will eventually, in that year, lemon them out. Maybe they have to make 4-6 service calls first. Wow, there was nothing on the machines or was stated when purchased. Oh by the way, these were heavy duty. We had to purchase new ones. The others were not even a year old.

My wife and I purchased a front load HE2 washer and matching dryer in April of 06 when our last child left for college. After using our old top load machine for 20+ years while raising 3 children (heavy use), we decided to move our old set to the cabin and purchase an attractive new set for our home. I thought these machines would last many years. I was very wrong. This morning, our machine was checked because it was making an odd noise. The repairman said the machine was shot and needed a new main bearing. The purchase price of the machine was $799.88 in April of 06. The repair bill estimate today, 07/08/09, is $890.00! No offer of assistance - no help - pure expense. The repairman simply said, "You should have bought the extended warranty". The machine has three years of light use (just my wife and I at home these days) and has done a small fraction of the work the old machine did every year for many years. It's junk now. The price to fix it is more than the cost of a new machine.

I purchased a Kenmore Elite HE3 Front Load Washer & Dryer approximately 3 years ago from Sears. I have had numerous problems with both units, but I am really concerned about the musty smell coming from the machine. It's getting on my clothes, and makes the whole room smell. I have gotten nowhere with Sears, and have given up trying. They are very indifferent to my concerns, and basically said that there is nothing they can do for me. I've wasted $1,200.00 for the price of the machines! I would love for them to just come get it and give me my money back on both units.

Beginning the third year of using my Kenmore HE3 (model number 44836), I began smelling mold. From then on, I left the washer door open, hoping it would dry out and the mold smell would go away. It didn't. I went online to see if there might be a solution to my problem and was shocked to find so many other people fighting the same problem. Typical home remedies tried were not successful for me or for others who tried them.

I purchased a top of the line Kenmore front loader washing machine and dryer from Sears in March 2003. I kept the extended warranty until 2006 when my husband lost his job. A few weeks ago, the machine started making a banging noise. I had Sears out to look at it and was told that the bearings were shot. The suggestion, "throw it in the trash". He then handed me an estimate of $1,583.68 to repair it. I told the technician that the drum had a lifetime warranty. He agreed and the new amount to repair the machine was $1,109.85. When I was given the estimate and looked it over, there was $889.96 in additional parts to complete the repair. I questioned the tech and he stated that the drum is like an egg. The parts are not reusable. I called Sears and expressed my anger.

In September 2006, I purchased a Kenmore matching front loading washer/dryer, Kenmore range and Kenmore refrigerator/freezer. As of March 2009, I have had to call customer service to repair my washer, costing me $350. Coincidence or not, my range over this past weekend, 6/6/09, experienced a runaway temperature which could have lead to a fire and my dryer mysteriously stopped working. I called and requested service and was told I was responsible for $75 per appliance for diagnostics and then the repair amount on top of this. With all appliances being only 2 1/2 years old, and for 3 out 4 to break in a row, Sears Kenmore brand should be ashamed of themselves for putting their name on appliances we have put our trust in. Are there any consumer laws protecting me? I look forward to any assistance in this matter. I have the repair men coming this week on 6/10 and 6/11. I’m unable to cook and launder for family of 5 and have no financial means to replace these appliances. Never mind affording to spend an additional $350 each for their repair!

On December 18, 2008, I purchased a new Kenmore 600 topload washer. On the evening of May 31, 2009, the wash quit working. The washer will not do anything but allowed more water to run into it. It quit working full of water and with a load of clothes in it. When I called the customer service 800 number, the lady I spoke with told me to unplug the wash and plug it back in to see if it needed to be reset and this was after I told her the washer was full on clothes and water. I again explained to her the the plug was behind the washer and since it was full of water and clothes that would be impossible. The representative told me the next available date for a service person to come out was on Thursday, June 4,2009.

I have a Kenmore Elite HE4t washer. The smell and mold and mildew are bad. For the money we paid, there should be no problem. I'm ready to go back to the regular old washer. They seem to have no idea what is going on.

I have a Kenmore Elite Oasis Model #27072602 that I purchased May 2007 and used for less than 3 months then stored it. Once I moved Feb 2009 and used my washer again for less than a month it started going off flashing F 51 and beeping on any cycle, setting, etc. The washer costs almost $1000 and when the Sears repair guy came out to see what was wrong with it he told me the control panel was out and it'd cost $414.00 to repair. I have read on several web sites about this same washer having the same problem, then after it is repaired it will last about 3 months and go out again. Not only do you have to pay an outrageous amount to repair you have to turn around and buy a warranty to protect yourself. Sears knows this washer continually has this problem and will do nothing to help with a recall or whatever. I have complained to anyone I can at Sears and it does not help. So I deal with the stupid washer not working having to push the stop and start button over and over again until it gets through the washing, rinsing, & spinning to being done.

We bought a 700 Series Kenmore Washer at the Sears dent and scratch facility in Orlando, FL. Within a week or two, we noticed it was leaking. I think we had two repairmen come out. The second one was honest and said the washer was poorly designed. If you run a small load, the water splashes up and over the tub and onto the floor. Of course, they were trying to sell me the extended warranty, which would only mean I'd call a repairman. He'd come out and say we must be loading the clothes wrong. Since there is no fix they can do, I'd spend more money and waste my time waiting for the repairman to come. If this is the kind of product Sears is now making, it will eventually come back to bite them since people talk and will stop buying Sears products. Sears used to be a trustworthy name. Soon it could be a memory.

We purchased a top load Kenmore Elite HE washer about 15 months ago. After only 3 months, a repairman needed to be called due to the F/F51 code on the panel. The repairman stated this model was known to do this. I thought great - we got a lemon! Now, 12 months later, we are having this same problem. I've never experienced such a nightmare, nor have I ever needed a repairman for any of my washers (I've only had 2 since they lasted a long time). So this experience has not only left me with a lemon washer, but also disgusted at Sears for having the nerve to put this product on market.

I purchased a Kenmore front loading washing machine 4 years ago from Sears. It has always worked great and still does but, just recently, we started smelling a musty, moldy smell coming from it. It has continually gotten worse while I have been trying to fix it. I have cleaned the inside and outside of it, washed whites with bleach, run empty loads with just bleach and just water, bought the recommended product from Sears to use for bad smell. Nothing has worked and it has only gotten worse. I have called Kenmore/Sears for help and, every time I call, they tell me there is nothing they can do to help me. The smell is unbearable and the washing machine is now sitting in my garage!

I, too, have had many Sears products over the past 48 years. The latest product was a Kenmore Dryer. I had it for 3 years and then the motor burned up. I hang a lot of things on the line outside and do not use the dryer very hard. We are retired, and therefore, no little children and not many dirty clothes. Something like this should have a factory warranty for longer than that. I will think twice about buying a Sears Kenmore again.

I called to have a Kenmore dryer (model number 41788052700) repaired on March 9 for no heat. They came and told me I needed a heating element. No kidding. They made me wait 1 week for part, and then they came and fixed it. 3 weeks later, it had the same problem. The tech shows up, goes over the whole machine for over 1 hour and then changes the same part. It heats up and he leaves. I put clothes in and start the machine. 10 minutes later, guess what, no heat. I called Sears but they told me to call in the morning to make an appointment for that day, but I knew that won't happen - they will make me wait. I told them I was not happy at all and that I wanted a new machine, but they said no; it has to break 4 or more times before that can happen. What kind of ** is that? Does anyone else have this problem with Sears and this machine, or am I all alone?

I purchased Kenmore Elite Oasis HE series canyon capacity washer and matching dryer (Mod #s 110.27072600 - washer, and 110.67072600 - dryer. Installers set the machines in place, plugged in and attached the dryer vent hose, then left. The drier wouldn't work; there was no power cord! I tried to use the washer; it tripped circuit breakers three times. Behind the washer, I saw a bunch of wires with exposed ends sticking out of the back of the machine. The bundle of wires was smashed between the control panel/top of the machine and the tub portion. I called Sears to fix the problem. They said, "The power cords don't come with that dryer - you have to order one as an extra.”

I purchased a Kenmore washer front load, model #41744152400 and serial #XC54909522 (delivery date 02-14-05, repaired Dec. 27, 2007) and was out twice since the rubber came off from the inside on January 5, 2008. Installed the baffle in tub and vibrations are somewhat visible. Someone came to repair the machine within two days. Now I called them on a Monday, March 31, 2009 and they did not show up to fix the problem with the washer until Monday, April 6, 2009. That's six days (unacceptable). For a new machine, it should last at least 5 or 6 years before being repaired. It cost over $1,119. I will not buy any more appliances from Sears.

Our less than two-year old Kenmore Elite Oasis (#110.2703) washing machine kept getting an F 51 error message. Bad circuit board. Will be nearly $300 to fix. Ridiculous. This $800 unit replaced a 15 year old cheap ($250) Roper that finally died. My service man (not a Sears technician) said this is generally a solid line but this was the first year for the top-loading model. Never buy year one.

On March 8, 2008, Sears delivered a Kenmore front-loading washer and dryer. This completed a large appliance purchase since late January, totaling $6300, mostly in Kenmore appliances, from the Fredericksburg, VA store. Since about January 2009, I had noticed that the washer was really shaking when spinning - far more than usual. Yet it was level. The troubleshooting section of the appliance manual said to not worry about it - these washers make a lot of noise. So I did nothing.

I purchased a Kenmore Elite He3 front load washer 4 years ago. I have already had 3 service calls and spent over $200 to replace a door latch. I have now been told that I am going to need to replace the control panels at a cost of over $600. I find this unacceptable for a 4-year-old machine that I paid $964 for. I am very disappointed with SEARS and the Kenmore product line. That's the last purchase for me. No more running around and calling.

Bought Sears Kenmore front load washer model 417.42042100. Right after warranty ended, had to replace the computer. Today, 3/08/09, the drum will not spin. The machine has been getting progressively louder. I paid $649.99 plus tax for this machine and put over $200 into it and it's life has ended after just 7 years. I use this machine for just 2 people. Somebody should be accountable for such a poor product. It does not make sense to put more money into a machine that fails prematurely. From what I have found online, there are many others with the same problems on the Kenmore machines.

I've had a Kenmore washer (Model 417.44082400) for 3.5 years and it stopped working. Brought in a Sears technician who told me he needed to replace two computers (circuit boards) for $554. One of the boards control the front panel. The front panel lights turn on, buttons work, the door lock actuates, etc. so I'm not sure why he felt he needed to do that. His recommendation was to purchase a new washer and take out an extended warranty ($130/year). He also said he wasn't 100% sure about the problem and that it might cost more. He then gave me a coupon for the purchase of a new washing machine.

After less than a year of use and 4 Sears repair guys, we still have the same problem with our Kenmore Elite HE5T washer. F71 and F70. Sears is offering us $500 toward a new machine which will not cover a front loading washer. We've been ripped off with faulty goods that don't even last a year!

Purchased Kenmore Oasis elite washer & dryer 11/06. Washer control panel went out 6/08 cost me $200 bucks. Fast forward the dryer is beeping now 3/09 guess what another control panel failure!! Kenmore and Sears are a POS!!! Never buy anything there again, PERIOD!!

We bought a Kenmore HE 4t front loader. I feel it has a very serious safety issue. I had a very light load of 3 shirts, several undies and 1 fleece sweat pant and some socks in the washer. I heard a very loud thumping noise from my laundry room and when I went into the room, the machine was bouncing all over. It had moved almost 2 feet from original position. I went to the front of the machine to try and shut it off, but the cancel/pause button would not shut the machine off. Our laundry room is about 5 feet wide. The machine was bouncing towards me and almost had me pinned to the wall. I was trying to hold the machine back with one arm and the other hand kept pushing the button to shut it off.

We bought a Kenmore front loader He-5 washer and dryer from Sears in August 2007 for over $1000+ each. As of yesterday, 2/22/09, it has stopped working. It is giving me reading of F-25, which is not even in the manual. A friend of mine did a diagnostic and told me it was the solid state left panel thingamajig and said it would cost $350 for the part and possibly another $150 for tax, shipping and labor. A total cost of $500, half the price of the washer! What gives? The warranty expired in August of 2008 and now I have to pay outta pocket half the cost of the appliance.

I too fell for the Black Friday sale on the front load Kenmore Washer and Dryer. It was supposed to be delivered today, February 20 (after being told over and over it was coming earlier) and now today they are saying March 5th. It makes me sick that in today's economy there is no one out there that can help us or protect us. I thought it was not legal to sell something you do not have. That is precisely what they have done. I will never buy from Sears again nor will anyone in my family. Shame on them!

I bought a Kenmore Elite Calypso washing machine in 2004. The machine is a piece of Garbage. It requires special HE detergent. The unit is out of warranty and leaks all over the place and the rubber lining around this top loader is mildew laden. It is also rusting terribly. Anyway, the name is all that this company has left and the reputation has gone down the drain. Just bought an inexpensive Haier washing machine... digital and all the right features for hundreds of dollars less. Remember that most of these products are made elsewhere in Asia so forget the brand names, because they're probably made at the same factory and cost more because they slap their trademark on and charge hundreds more for their garbage.

The washer has been leaking in 2 places since we bought it in December. It took us a while to figure what is wrong with it. Clothes smelling foul after wash. Much moisture around the door seal. Model: 97041481-06-00. Soaked the basement flooring badly as we did not realize it is leaking from the water intake even if we are not using the washer.

We had to replace a Kenmore washer after three years because the bearings went. I was told by the Sears tech that I used too much soap which caused a leak onto the bearings. We replaced it with a newer HE2 Kenmore because they no longer made the same one. This one now going on three years stopped working and leaked water. After four appointments, Sears set up and no showed. They came out the fifth time and there was a sock jammed up under and into the soap dispenser area. Was fixed and I was told I was putting too many articles and heavy items with light items which caused this. A week later, when my mother-in-law was watching my kids while I was out of town, it happened again. I told the service manager, Jim **, I have washed clothes in this machine for almost three years now and all of a sudden twice in a couple weeks, I'm loading it wrong. I asked if there could be a problem with the seal. He said it's an operator error and my extended warranty will be voided and he couldn't help me any further.

I purchased a Kenmore front load washer and dryer on 11-28-08. I submitted my rebate online on 11-29-09 for the free delivery. I have yet to receive my rebate, when they say I should receive it within 8-9 weeks. It has been over 12 weeks now.

My washing machine will not wash. It turns on, spits out the water and that is it. It starts to make a really, really loud noise when it does go on, and the LID locks and you can't turn off the machine and the LID won't unlock till you unplug it and replug and then it allows you to hit Stop. It unlocks the LID

Kenmore 41743142200 front loading washing machine bought May 2003. Jan 2009 started making a whole lot of noise, vibrating so loud you could not hear a conversation 3 rooms away! The drum inside was getting loose, until it had totally disconnected. No one can use this thing now; no one can wash clothes. Now what... No big loads were placed in this machine, never! Sears repair said they would take over a week to show up; with a $75 fee just to look. I could not wait, called another repair man, he came in one hour! Fee was $35. His estimate $500 plus tax to fix it. They can’t fix it in my house; has to be taken in the shop. I checked NO warranty, no recall on this Kenmore model. Nothing - we would have to pay out of pocket to get this fixed. The repair man said he sees this all the time with Kenmore’s and does NOT recommend buying one ever!

I purchased a Kenmore Elite QuietPak2 front load washer... Started getting an F02 code and had a friend come and look at the washer (filter). He found 8 socks under the rubber lip around the door. Also two that were in the machine by opening the back and looking in a black filter sort of box. They were in the machine part. I think this is a defect/design flaw. It had change as well as a wonderful Obama button!

Seems like after 3-5 years the bearing go out. The bearings are integrated so you have to pay around 170.00 for the part. Neptune had this problem and did a recall. Sears Kenmore won't recall theirs. You pay 600.00 for a washer that last 5 years or less.

2 years and 3 months ago, my husband and I purchased the Kenmore Elite washer/dryer set. I had to have my washer worked on so many times that the service guy told us there were no other parts that could be replaced to fix the leak. This was after the one-year warranty was expired; however I had purchased an extended warranty, so we were able to go through this experience without added expense. What we did experience was numerous (approx. 7) service visits without fixing the problem. I finally had to contact the Better Business Bureau to get my washer replaced. I had a major issue with replacing the washer with the same model or another model, because I did not want to go through this problem in another year. Finally, I decided to replace it with the same model because it was the blue model and there was no other blue model to match my dryer. I figured this would come back to haunt me.

I have experienced the same problem as Marie regarding the on/off signal button continual beeping, disallowing use of washing operations. I call about 6 different numbers and was told that there was a problem with the washer, that Kenmore knows about it, but has not issued a recall on the product. They instructed me to go to sears.com and click on the customer service link. There you will be able to make your complaint but need to include model #, serial #, and date of purchase. This action may or may not result in a recall, but this is the way to go about it. I figure the more complaint they have, perhaps they will issue a recall. What do you say, you in?

On 11/08/03, I purchased a front load washing machine. Five years later the bearings have wore out. It sounds like a fright train in spin mode. We called Sears to come and see what the issue is. The repair fellow said that it is common with this model and that it would be $850 to repair so we might as well buy a new machine. After 5 years I am not happy to replace a washing machine on Christmas eve. So I would like an explanation, refund or credit to the new washer I have to buy to replace this one. The model number is 417.44102300 serial number is xc33903671. Please contact me ASAP.

We purchased our Kenmore Oasis HE washer and dryer in March of 2006. We have done ok until now. The washer will not start as the cycle lights flash constantly from on-to-off. If there is a few second break in the flashing, we sometimes can get it to start. My last 2 Kenmore washers lasted 15+ years EACH so I didn't think it was necessary to purchase the extended warranty. Now we have a piece of junk that will cost an arm and leg to fix on, what it appears to be, an annual basis. Is there a class action lawsuit, and, if so, how does one join in?

Purchased a Kenmore HE2 plus front loading automatic washer. Clothes stink. Washer stinks like rotten eggs. Permeates throughout the whole house. Towels and linens stink and unable to get the funk out with bleach, oxy, fabreeze, etc. Unable to run the clean washer cycle because of an error code that keeps popping up - rL - and of course there is nothing mentioned in the manual about how to troubleshoot this code.

We purchased the Kenmore top of the line washer and dryer about two years ago. We bought the extended warranty. The first time our washer broke we called for warranty work. We were told it would be 4 weeks to set an appointment. Someone had to be at our home between 8:00 am and 5:00 pm to let the repairman in. This is a whole day away from work. The man came and asked me what's wrong with the washer? I told him he was the repairman - figure it out.

We bought a Kenmore 417 front-loading washing machine that had a $400 replacement of the computer two months after the warranty expired, and a $100 replaced pump after five years. Now at six and a half years old, the bearing is going out and would cost $500 to fix, but we're tossing it to the curb instead. Oh yes, and we also have water damage from the machine leaking water out of the door.

I have a Kenmore Elite top loading washing machine. It is a little over a year old. It was very expensive but I had read in Consumer Reports that it was a good machine. Well, the cycle lights on the machine started blinking and beeping on and off and it wouldn't let me wash my clothes. Remember this is only a little over a year old. I called Sears and they told me to unplug it and plug it back in. I did and nothing changed. I started doing research and found 100s of other people with the same problem. This machine should be recalled.

My wife and I bought a Kenmore front end stackable washer and dryer 6 years ago. The washing machine broke last week and we were told that the cost would be $1200 to fix for a $600 washer. From reading other posts the washing machine only lasts for about 5 to 6 years which is less than the average for a durable good like this.

In 2006, we purchased brand new Sear Front Loader Washer (Kenmore Elite Quiet Pak 4, Model# 110.459724004) and Dryer for our home. We have constant issues with a Swamp Water smell coming from the washer and the white clothes do not stay white. I went online and read about the filter that may need to be cleaned. My husband took the lower front panel off of the front of the washer and cleaned the filter but the smell is still there. We have tried different types of bleach, Oxy Clean, Downy, Fron Loader Cleaner Tablets to get rid of the smell and it keeps coming back. Our clothes and linens have this smell constantly. As a result we spend unnecessary money on additional products that don't get the smell out of the washer and clothes.

Last summer I bought my elderly father and new stepmother the Kenmore Elite washer/dryer combo for their 1st wedding anniversary presents in their new home and a few months later they told me about a strange smell from mildew. From my own experience with all my washers and especially my Samsung pair, I immediately told them that 99% of the problems of this sort especially with new front loading units is that users make the SERIOUS MISTAKE OF CLOSING THE WASHER DOOR WHENEVER IT IS NOT IN USE!!

We purchased a new washer from Sears in November 2008. This machine will not perform a warm water wash cycle. The water is always cold. The hot water hose is hot but the amount of cold water entering the machine when in the warm cycle seems to overpower the amount of the hot water blend. Sears is selling a product that fails to perform as marketed. This constitutes false advertising. Apparently we are not the only ones with this particular problem as I became aware of after checking consumer complaints on the internet.

Purchased a Kenmore Elite Oasis washing machine for $900 in December 2006. 1st year rusted lid - replaced. Drum tearing clothes up at the bottom during spinning - replaced. 2nd year, smart enough to purchase an extended warranty. December 08, computer board out - waiting over a week no parts! Complained multi times - Sears does not care! Told to keep purchasing extended agreement plan. Sears needs a class action lawsuit filed on behalf of all the consumers who are being taken advantage of!

After less than 18 months of use, this Kenmore Elite Oasis HE Top Loading Washer has stopped working; producing the dreaded F51 error code. After researching the matter online it is apparent that some legal action is needed to hold Sears accountable. I found over 100 consumers with the exact or similar problem. This F51 error code seems to indicate a problem with the washer's motherboard or electrical system. What's going on with this very expensive washer - major parts failing after less than 2 years.

Purchased Kenmore HE Canyon washer. Within first 3 months it broke down & had to be replaced. 15 months later it did the F1 beeping like other consumers have experienced. I did not call Sears repair firm - said he couldn't work on those HE washers. Two repair firms suggested I take it to the dump. I called Sears who suggested I buy an extended warranty at about $200 cost. I removed the washer, went to Lowe's bought a cheaper washer and now have spent less time, less money, and have NO problems.

My husband and I purchased a Kenmore Oasis HE Elite Top Loading washer and dryer in January 2007. 18 years ago, we furnished our whole house with new Kenmore appliances, therefore, we had no reservations about purchasing a Kenmore washer and dryer. We went on what we thought was the higher end to save water and energy. What fools we were and after reading all of the other complaints on the same exact washer I have, it makes my blood boil!!! A year and a half and my washer is now (was) throwing out the F1 code which I was told is the main control board. Called service, appointment was supposed to be between 8-12, the guy called my house at 1:30 pm, he still had two more appointments to make before he could get to me. Finally at 4:00 pm, he calls back and said he knew that he couldn't fix it that day because part would have to be ordered, so bottom line $600.00 to fix. $300 for the part $300 labor? Hmmm.

KENMORE WASHER Elite. Mold/Mildew smell every since purchased 5/2005. Concern for my family and our health. MOLD in our clothes. The odor is too much to bear.

I purchased a Kenmore HE4t front load washer and dryer in Nov. 2004 after we finished building our new home. From the start, that washer would have an inch or so of water in the bottom overnight. I was told to shut the water supply off to it. Why? It was new! This problem was never fixed. The clothes (jeans, pants) come out wrinkled and tangled beyond belief.

Sears Kenmore Oasis HE Top Load Washing Machine Model No. 110.27072602. Purchased December 12, 2006. 14 months after purchase, F1 Code stops operation of machine and must be restarted several times before completing cycle. Some cycles cannot be restarted. Must be vigilant for entire wash cycle. I cannot find a problem with machine that prompted F1 Code. Faulty Control Board should be Recalled and Redesigned.

Kenmore front load washing machine, model number starts with 417, exactly 5 years old. Needs new bearing. Cost of repair is $800. After researching the same problem on the Internet, I found many, many people with the same machine, same age of machine, same problem.

Kenmore Elite Calypso - Model # 11024086200. Purchased in Jan 2005. Washer constantly displaying codes, such as, sl, sr, ce, ob. We have had 4 service calls regarding the same thing over and over again. The techs do their diagnostics and tell us nothing is wrong. We ask if they would like us to put a load of laundry in there to confirm that everything is okay and tell us that it is not necessary. Today 11/15/08, Tech comes out and tells us everything is fine. He mentioned about purchasing a new pump, but at the same time he tells us nothing is wrong with the pump. So, why should we buy a pump when we don't have to? Tech leaves the house and within 30 minutes our load that we put in now has an sl displaying on our washer. We paid $708.00 for this washer to find out that we still have to go to the laundry mat to do our laundry...does that make any sense? This is no longer a calypso. It's a calapso! Help us!!

I bought a Kenmore Oasis HE Washer & Dryer from Sears 2 years ago. 6 months ago, I had to replace a sensor board because the dryer stopped working. Today my washer Sensor Board has gone out. I called Sears 800 that I found on Sears Website and ask what they intended to do with all these bad washers & dryers and the lady connected me to a recording regards to the lemon law. You have to have at least 4 complaints in 12 month period. I understand there is a lawsuit against Sears but Sears will not do anything. My last washer & dryer lasted 15 years.

In March of 2006, we did some extensive remodeling, including ll new Kenmore appliances (from a life time of excellent Kenmore products). The Elite he Oasis black W/D set has been a constant pain in the butt - the washer has had 4 or 5 calls, & at this time it's been down for 3 weeks. 1st the scheduled - didn't show, rescheduled got here late, didn't have part, emergency ordered so it'd be here in 3 days, not 10, scheduled for end of week. Part didn't come in, said it'd be in & again rescheduled. Called night before appointment-no part. Now after 3 weeks numerous cancellations, nobody knows where the part is or when it'll be here. This, for a company that HAD such a good reputation & quality products is uncalled for. We who spend thousands of dollars with a company that's lost pride in quality & services. No longer cares about the consumer & their needs.

I have only bought Kenmore appliances in the last 20 years. I had a Kenmore dryer that was 3 years old and the motor burned up and to fix it, it would of been about $200.00, so I chose to buy another dryer. I was shocked my dryer only lasted 3 years, being that it was a Kenmore. I called Sears Customer Service and was given an email address to send my complaint in. Well, I did. Their response to me was, we are sorry for the inconvenience, but there is nothing we can do seeing that it was 3 years old. Well, that new dryer I purchased in Dec. of 2007 is now leaking gas internally. My kids were home and smelled gas.

I have an extended warranty on our Kenmore Washer. The agitator broke and I reported the problem. A repairman came out on 10/7/08 and said I needed a new agitator which he ordered. He rescheduled me for the morning of 10/16/08. Someone called in the morning of the 16th when I was outside in the yard. The phone message said it was Sears and I needed to call them to let them know I was at home. She then rattled off the telephone number one time and her enunciation was not clear. I replayed the message several times but could not understand the number. No one called again and the repairman did not come. I called a general Sears telephone number and was eventually put in contact with someone who said they would have to reschedule the appointment for 10/22. I spoke to a supervisor Rock to complain but he was unsympathetic and refused to allow me to complain to his supervisor.

I purchased the Kenmore HE washer as many did. It stinks from the mold growing on the front rubber seal. I don't even want to wash my clothes in it. It's gross.... I called Sear's and they act like they don't know anything. As I can see, many people have the same issue. With no solution, other than to "wash the washer", I'm looking for a mold killer any suggestions?

My husband and I purchased this Kenmore HE2t Front-Loading Automatic Washer (Model # 110.47571600 Ser. # HLT 3658060 Type = 832) in Kitchener, Ontario in November 2006. There have been 2 adults living in this home for the duration of time that we have had this machine. On or about Friday, August 29, 2008 we noticed that the enclosed part was broken and we called Sears to order a replacement part. We were told that there was a back order until September 26, 2008. We can only assume that the back order is due to the fact that there are many other people, like us, with broken parts on this expensive, new machine. Because we cannot wait a month to do laundry, we tried to put the broken part back in the machine and did laundry anyway. The machine is unable to be used without the replacement part.

Bought new Kenmore Elite Washer (very expensive), thought I would save on water and electric. It has leaked since day one.

I bought a Kenmore washer on 3-15-06, 2026 27082 model 27082 it lasted maybe one year. I paid $999.99 for it. I called service, they ordered a part but never fixed because the repair man found a roach running around the loose part and told me that it was broken because of it. I believe there is a recall on this model and they refuse to fix it. I don't think is fair. He told me - you have to get rid of that before we can fix it. So what I did, I washed thoroughly and took it to my mom's house, another repairman came and again refuse to fix it. He wanted to charge me more than $500.00 to fix it.

I purchased a front loading Kenmore washer from Sears in April 2008. Come August 2008, the washer started leaking and fried the machine. One week later a repair man came out and said he had to order the part and would set an appointment for the following Friday (1 week later). Sears called, I confirmed the appointment for that Friday. They called again and I made a nesw appointment (since the one I made the day before was not in the system) and confirmed for that Friday.

Washer smells terribly of mold/mildew. Towels have mildew smell embedded in them and afer your drying off and the towel is wet it wrecks. I first thought it was just my kids leaving towels on the floor wet. Huh, little did I know that I see everyone else with a front-loader has the same problem. I have thrown towels out and soaked in bleach...ruining them, in an attempt to get clean laundry from my washing maching.

We purchased a Kenmore/Whirlpool clothes washer on 6/7/07 delivered on 6/14/07. I just discovered an oil leak under the washer last week. The reason I just found it was because I was in the process of throughly cleaning the bathroom/laundry room. My Brother-In-Law, a former Sears repair tech said that this leak looks like it's been there for a while.

The washer emits a putrid foul smell, such as rotten eggs or sulphor when the water drains from the washer. It permeates the entire house. It's disgusting, also, the clothes do not smell fresh and clean, especially towels, once they are used and get damp, they smell disgusting. After reading all the complaints on this sight, I guess I am stuck with a very expensive stinking washer that has no cure for its' problems. I am not a happy camper.

I have a Kenmore washer & Dryer that for the past year I have complained that my clothes are showing rust and tear holes in them. I have had two appointments and now the dryer isn't producing any heat. So I phone Sears of whom I have a warranty contract with and they can not come out for 3 weeks to repair. I tell the man that is unacceptable let me speak to a supervisor and he tells me there are no supervisors in Sears and that this is the only appointment that I am going to get. I tell him to give me the corporate information and to make that appointment and he says he does not have that information. I tell him to make the appointment and I will call the number that I am showing on my computer search.

I bought a Kenmore Elite HE3 washer because it was supposed to be the quietest washer you could buy, and it used very little water. After I used it a few times, my entire family started breaking out and itching. I changed the washing powders, but some of us can't get any relief from this. I was told by the repairman, that it may be that with the water we have, it just wasn't getting all the washing powders out. I am now running all clothes through two rinses, and still have some problems.

I purchased a kenmore elite with a service warranty five years ago. I had several problems with the washer not spinning. Each time a repair tech came to check the washer, I was told there was nothing wrong with it. Two weeks after the last repair tech visit the washer stopped working. The parts took over four months to arrive, and the repair tech kept changing the times he could come to repair the washer. I finally told him to forget it and I'm now in the process of buying another washer and dryer, but not a kenmore.

Seventeen months ago, we, like so many before us, purchased the new state-of-the-art Kenmore Oasis Elite top loading washing machine. Although it is beautiful, we are disappointed that it so quickly has thrown the ever popular F51 code. We did not purchase an extended service plan.

Kenmore Oasis HE washer is only 18 months old but has been repaired 3 times already with controlo board replaced the last time and it is now beeping again and needs repair. Very poor quality of product. When you call repair, you always have to wait an addl period of time after their initial service call for the part because they never come prepared to fix the problem even though you tell them exactly what the machine is doing and the code you are getting.

I have a Sears Kenmore HE4t front loading washer that is 2 years old (new). It has a constant smell of mold, visible mold around the rubber ring inside the door and my whole laundry area smells like mildew. I can not get rid of it. If you look online there are numerous complaints. I have contacted Kenmore & they have told me to clean it with bleach & run vinegar through a cycle.

Our Kenmore washer, which is two years old, has been having a problem all month. On August 4, 2008, it would not turn on. The first available service call was more than a week later on August 13 which I took. The repair tech came and hooked up the computer and said the washer was fine. That the issue was the washer was plugged into a GFI outlet and according to the manufacturer it could not be. Weird since nothing anywhere on our paperwork or when we purchased it indicated such a thing and we had used it for two years utilizing that outlet. He left, we plugged into another outlet nearby which we used for our dryer.

We purchased the Kenmore 417 series about 5 1/2 years ago. It has started making tremendous noise during the spin cycle. I bought new bedding for my daughter and washed it only to have it all come out at the end of the cycle stained and smeared with brown goo. I have washed them several times with various stain removal products but they are truly ruined. Other clothing has been stained as well and is unwearable even after several washing (so much for saving water).

I purchased Kenmore front loader washer and dryer from Sears with full warranty on both items. On Sunday Aug 17 I called for a repair for the washer which is something I do now on a monthly bases because the washer is always breaking down. Well I called for the repair and I was told the earliest day was Wed Aug 20 8a-12n. The water again spilled on my carpet and starting to mildew,I took a day off work for the repair, and no one has shown up. I called back to Sears and told the agent it was then still in the morning about 8:30a and stated I never gotten a call the evening before to confirm the appointment and today is Wed Aug 20 and I knew it was still early but wanted to make sure the tech was coming.

I purchased a Kenmore Elite Oasis HE Washer January of 07. (This was the 4.5 Top Loader Edition) After a year and 5 months, the washer just quit. The control panel fizzled out, caput. I had laundry in the tub, and could not get in the tub because of the locked lid. (EVERYTHING IS ELECTRICAL) After calling a service man (the local service man said NO WAY on working on this specific machine)be aware they book out 1 week.

In April I replaced my old Kenmore washer and dryer with a Kenmore Elite Oasis HT washer and a Kenmore Elite Oasis ST dryer. I had had good service out of the old ones, but wanted something new. Mistake! I should have kept the old dryer as it was much better than the new one.

Every year for the past 6years I have had the same problem with this washing machine. Today was the final straw when I was quoted over $372 dollars worth of repairs, the Ironic part is that this was my first year without warrenty and this is the normal price that I will pay for the warrenty. I also had my kenmore refrigerator repaired today se well not a good day for Kenmore. Records from sears will show my constant calls and I wish Sears would have told me during the warrenty period that I neede to get a new machine. I will hate to believe that I was a part of any consumer fraud.

I purchased a Kenmore Oasis washer in may of 2006. In the last month the washer started beeping for no reason.I researched the problem online and found that many others were facing the same issue. I called Sears who referred me to the Kenmore people who sent me back to Sears. Finally after calling the recall line I was told they were doing upgrades to my particular model and they would send someone out to fix it free of charge.

Was told the circuit board is faulty on the machine and paid twice for them to be replaced, only to have the circuit board fail once again. Sears cust svc is dreadful! They won't give answers, help you or constantly pass you on to someone else. I even wrote the CEO of Sears, filed numerous complaints and never heard a word back. I would like to know WHY there was NO recall on this appliance with all the customer complaints received? Over paid in circuit boards, frustrated with machine results and getting NO answers or compensation from Sears

I have since discovered hundreds of documented cases with the identical problem. Sears is refusing to take any responsibility and seem to be fine selling defective merchandise. ( I believe that legal recourse is warranted for a situation like this and I am prepared to hire an attorney. At this point Sears has been behaving like a corrupt 3rd world company rather than a long-standing US corporation).

I purchased a Kenmore HE front load washer and pedestal stand in Sept 05. The items cost over $1000. The washer was installed by sears and it has been a nightmare experience. First I called to complain that the machine was developing rust spot and rattling to much on spin cycles. A service man was sent and said that the rattle was because the washer was not INSTALLED PROPERLY on the base (pedestal)and he adjusted it, the rust he said is because I use too much bleach? I said that that was not true since the machine has a dispenser that you fill and it dispenses it once the machine starts!

Bought Kenmore Elite Oasis Washer and Dryer. Washer worked until the F2 Code started flashing and the cycle light and beeper alarmed constantly while washing, if you could get around buzzer for a second to start machine. Half the time we turn it on, walk away, and come back in like ten minutes to start washer, beeping constantly while washing or not washing. Called repair man...said bad machines from kenmore. Needed new board that cost 165.00 to replace and that don't include repair cost. I tried to do what the manual stated before I called repair man...but went back to beeping after each re setting code. Don't buy this washer.

I purchase a Kenmore Washer & Dryer in may of 2007. After 14 months the washer is broken and it cost $286.00 to replace two parts. A brand new washer should not have 14 months life. I called sears and they say that what it is when you don't buy extented warranty. I will never, never buy any item from Sears again

On 1/29/2005, I purchased a Sears Kenmore Elite Automatic Washer with Calypso Wash Motion, Model #11024082200; Serial #CS0635170 for $850. Last week it started malfunctioning and exhibiting error codes LD and OB. Despite many attempts such as unplugging the unit, rebalancing clothes, trying an additional spin cycle, it still does not work properly.

Purchased a Kenmore HE 2 plus washer in Jan, 07 from the Sears Outlet in Fenton, Mo. Within the first 6 mos the unit stopped working, and service technicians were dispatched none fewer than 7 times for repairs. This resulted in not having a washing machine for several weeks. Upon the third visit the technician stated that they would be replacing the unit if it broke again. Didnt happen....

We purchased a Kenmore Oasis top-loading washing machine and dryer a little over a year ago. I have a problem with the Auto Temp Control beeping and continually changing while washing. I contacted Sears to see if there was a recall on the Kenmore Oasis (Top Loading) and there is one by Whirlpool -- for the control board and they are replacing the part and labor at no charge, but just not for MY specific machine after I gave the service rep the machine's serial number. I was told the bugs were fixed prior to my machine's manufacturing date. Obviously not if I'm having the same issues that triggered a recall!

I bought a Kenmore front loading washer in Febuary 2008. In June 2008 it quit working. It showed a malfunction code code of F32, whgich no-one in Sears or the Sears repair center knows what it means. It does however prevent the machine from working. I called the repair center on Friday, 20 June 2008 to set up an appointment. They said a repairman would be out on Wednesday, 25 June 2008, between 12:00pm and 3:00pm. When the repairman did not show by 3:00pm on that Wednesday, I called the repair center and they told me that they had no record of me ever calling. I rescheduled for Monday, 30 June 2008, and the repairman was supposed to show between 8:00am and 12:00pm. Again, no show.

My Kenmore washing machine is less than 2 years old and the timing belt has gone out. I have never had a problem with a washer in less than 8 years of service, and that's when the kids were young and my husband would leave nails in his pockets. Now I do one or 2 small loads a week (nail free). I would never buy another Kenmore product.

We purchased a Kenmore elite washer dryer. We were told that it was the top of the line. We paid top dollars for the washer and the dryer and was told that it had the quiet feature on it as well. We purchased a warrenty, but didn't fill we need to renew it. However we have had the appliances about 5 years we are having major problems with the appliances that does not constitute wear and tear.

I bought a Kenmore washer/dryer back in late December of '07. A month and a half ago it started to trip my circuit breaker. A technician came out 3 Saturdays ago (with the hours at work that I keep, I have to schedule for Saturdays). Stood there, looked at it, turned it on for a few minutes and said, I don't see anything wrong with it. Seems fine to me. After he left I tried doing another load...to no avail it tripped again. I called back, they scheduled for the following Saturday. Which was this past Saturday (5/31/08).

In July of '07 our 5 year old Kenmore front load washing machine (I believe model 40412)started staining our clothes with horrible "oil" stains. Prior to this happening we were having other issues with the machine that I believe are interrelated. The machine stops mid cycle and sucks in, and then pours out water, over and over and over again. It will not rectify itself on it's own. If I do not catch it, it will continue to do this for hours until I turn it off, reset the dial and start it over again...and even then sometime I will come back to the machine only to find it hasn't advanced at all.

I bought a set of Kenmore Elite HE4 washer & dryer on November 26, 2005, paid $2,322.63 for the set. I bought Kenmore because I had Kenmore washer & dryer that lasted me over 20 years. They were still working fine when Sears hauled them away. I wanted to be a good citizen and upgraded to more energy and water-efficient units. I started to get and F and H code on my washer panel, indicating water intake problem. I check the hose, the filter and the water pressure. Everything was fine. I canceled & restarted the cycle and it would run again. This probably started within the 2-year control board warranty period. But I thought, just like a computer, sometimes problems can resolve themselves by turning the computer off and on again.

My 7-month-old washer, model Kenmore HLT4012908, front-load, failed 3 days ago. Repairman diagnosed computer failure, with part back-ordered until 5/29, which means 17+ days without a washer. I requested a loaner or replacement machine, which they denied, stating You are past the 3-month warranty window. The part is back-ordered from overseas. We will try to get the part sooner at another vendor and will let you know by next Tuesday. That is all we can do.

We purchased a new Kenmore front load washer & matching gas dryer in October, 2004. Since January 2008 I have been complaining about rust on the door of the washer. Sear service couldn't care less. They finally sent someone to the house to inspect it. Their final report is that even thought the unit is only 3 years old the rust problem is cosmetic & therefore not covered under any warranty. I argue that its a design flaw, but to no satisfaction.

Sears Kenmore Elite Washing Machine. Purchased May 2004. On May 2, 2008, I called the Kenmore Repair center to report that my washing machine would not spin the clothes properly on any o fthe spin cycles. The repair center advised me that the transmission had gone out in my 4 year old washing machine and it would cost me approximately $375 or more to get it repaired, or I could purchase a warranty for $250 that would cover the parts for the repair!!!

Purchased Kenmore Elite Oasis "Canyon Capacity, Quietpack 9" washing machine on 9/23/06. 18 months later, on May 6, 2008 suddenly washing machine would not work - no power. Power was working on the plug, all the way up to the front panel. Went to Sears and spoke with Mr. Glen E., Owner of store, and asked him if others had similar problems, he admitted "a few." Asked him what he could do about getting it repaired. SInce I did not purchase Extended Warranty, he said his "hands were tied." Claimed he could not call Kenmore and try to help me either. I have a $1000 washing machine in my laundry room that is useless. The repair will cost $500, and it may not work another 18 months.

I bought a Sears Kenmore Stackable wahsing machine. It was installed by Sears in June 2001- it no longer works. The bearing broke. This is a common problem that I am reading a across the internet. This machine should be recalled. I paid alot of money for it and it lasted years? Not fair. It is just me and my son. I don't do that much laundry

Good many clothes have been ruined by the stains that don't seem to be able to be cleanable. Loss of use of washer and rip-off from paying large sum of money for defective machine. Repair cost is almost same as what we paid for it and, based on many complaints of others on same machine, no reason to think a high repair bill is short of throwing free money to Sears. Not cost effective purchase or ethical sales.

After 10 years of using Kenmore washer/dryer combination it was time to upgrade to the latest HE2 to save on water and electric bill. Based on a good experience, we decide to go again with Kenmore and paid around $1500. The washer is a junk, problems with the front seal, water liking, smells bad. A couple of month after the warranty expired, all lights came up. Called SEARS and they offer $300 for a service. Searching on the web I found a similar article and it was due to a kid's sock going to the drain pump. How could that happened? What design is that?

I own a Sears Kenmore Elite Front Loader washing machine, HE3. I am very unhappy with this machine. My whites are dingy and there is always an awful smell that comes out with the first water that is pumped out. The rest of the time the machine has a constant moldy smell inside. I have owned the machine for 4 years now and it already needs major repairs.I have owned several Sears Kenmore top loaders over the last 40 plus years and never had any major problems with them. I would not recommend this HE3 front loading machine to anyone.

Our 8 year old Kenmore front loading washer is shot. The bearings on the drum went out, and we were told it would be a $700 fix to an $800 machine. I have researched on the web that this is a common problem with this model. Why is it not a recall? I used liquid HE detergent, and my washer still broke! The washer is only 8 years old; I would expect it to last a lot longer than that.

About 15 months after I purchased the Kenmore Oasis Canyon capacity washer, I had to replace the Interface Relay. Through multiple contacts with Customer Service, then a BBB complaint, I had to pay $170 for the fix and took 2 days off work. This is a known problem with the Kenmore Elite washers and still they won't fix it for free. Now my dryer won't start and I see on all the message boards that this is another known defect. I'll have to take another day off work (possibly two) and pay the $300 repair cost (per the websites with similar problems).

I purchased a Sear's Kenmore Elite washer. From the beginning, the fast spin cycle would not work without making a horrible noise. I did all the balancing requirements (more than a few times) which did no good at all. After about two years, it got so bad that I knew it was going to stop working; and then it stopped agitating as well. I had a repairman come out, and the cause was a loose screw on the motor bracket--and eventually the motor fell out and hit the floor.

My husband and I saved up for what we thought was the top of the line washer and dryer. We bought the Kenmore Elite Smartwash quietpac 9 front loader washer and dryer. Well, 3-4 years into using what we thought would last us more than that, we starting having major problems with the washer. It stops midway into the washing cycle and leaves us with no-way to open the door let alone anyway to finish washing and rinsing our clothes. We did not purchase the extended warranty because we didn't think after spending as much as we did that we would have these problems so soon. Hindsight is 20/20 as they say. Anyway a repairman visited us one time and cleaned out a trap in the back and charged us 70 dollars. He told us that if it happened again that we would need a part that costs at the very least 400 dollars. Right now my husband is laid off since sept and I am the only one working. We cannot afford that kind of money nor should we. Something should be done about lemon appliances like they do for cars.

I had a Kenmore Elite front load washer which I loved. I recently noticed that although I would choose cold wash/cold rinse especially for my delicates, the machine would take in first cold, then hot water. Service tech came several times, changed several parts, and still the problem persisted. They finally felt it was not repairable, and since I had the extended warranty, finally agreed and replaced it with the HE3t.

We bought a Kenmore Elite Oasis HE in the fall of 2006. The control panel suddenly broke. I called Sears and explained what had happened, and they said it had been over a year and my warranty had expired but convinced me to purchase a new one year warranty for $214. When the Sears repair man got here he took a quick look at the washer and said that I needed a new Interface Board (which he would have to order and would take another 5-7 days)--and that it would cost $148.38 for the part and $132.00 for labor. This cost would be covered by the new warranty that I had just purchased. I asked if this was a common problem because he seemed to know exactly what was wrong with the machine after about 1 minute. He said they have seen it a lot and that there was a defect in the first generation of interface boards that were installed in the Kenmore Oasis HE machines.

I bought a Kenmore washer, dryer, and kit. The washer was defective so I scheduled an appointment with their repair center. The repair man named Dennis came out spent several hours on the machine and said that he would have to order a motor, computer sensor and door latch. So I refused, called customer service while he was still present, and he explained to them that the machine was defective and he had no idea how to fix it. the representative took all the info from my sales receipt and ordered another washer and kit to be delivered. When the delivery men came two days later, they had no kit so they couldn't hook up the washer and dryer. They wanted to leave the washer in the middle of the floor, and I refused because it is a brand new house and carpet. We called the customer service line; a rep told me I never purchased a kit so therefore they weren't responsible, even though I had the receipt to prove it. We were back and forth, and he hung up the phone on me, and the drivers just took off with the washer without saying a word. No one told me what to do, who to call, where is my washer; I just sat there with a defective washer.

My Kenmore Oasis HE washer has been on the blink since Aug. 2007, one month before the warranty was up. I haven't had a working washer for more than 4 weeks out of the last 5 months. The water pump broke, the computer pannel broke and then another computer pannel broke. The water pump was replaced and is broken again 4 months later. I paid a lot for this machine. I can't afford hitting the laundromat with 4 kids!

We bought a Kenmore front load washing machine.The tub leaked, and the repairman took just about the whole machine apart to fix it. It worked great (I thought) for a while. The warranty ran out, and then my wife was complaining washer was not working correctly. Later on it was sqeaking badly. So,I am mechanically inclined and decided that I will fix this unit. Upon removing the front panel I found a few broken plastic parts which was a pin that held the shock absorber in place that was not connected--and which made my unit work but not work correctly. Since it ran this way it put a lot of pressure on the rear bearing and starting spitting out grease on the inside of the unit; and then the pulley cut into the back of the tub and made a real mess. I feel due to my professional opinion and experiences that the pin was faulty upon repair and can prove it was bad. Sears should replace my unit due to faulty repair and part. Although this unit is out of warranty, and I am out of luck, I just wanted to post my situation about Sears and their repairs.

Purchased a Kenmore Oasis Washing Machine 12/28/06. On 12/29/07 the machine stopped working. $800.00 I spent on this machine. It had to be worked on 2 times during the past year. The company will not help us in any way. Our warranty ran out yesterday. How about that. We can purchase an extended warranty for $214.00 (1 year coverage) if we like. The customer service person talked to her boss to try and get us help; that person said no. She herself said that stunk. Please let everyone know about this. It is no telling how much it will cost to get someone to fix it. If someone can help me I would really appreciate it. Happy New Year.

I purchased a Kenmore a Elite washer in July 2002. I have been through repair after repair. The final problem was Dec. 2007. The inside literally fell apart while cleaning a load of wash. There were sharp pieces of metal and plastic in the washer that ripped and tore the load of wash. Now since my extended warranty that I paid extra for ran out ,I am left to pay for the service call, repair, and I am left to throw out brand new clothes my kids and I wore for Christmas. I was on the phone with Sears and got the run around for an hour and a half. They could have cared less that I had to wait a week for repair, pay for repair and had ruined clothes from their defective product. Their products do not hold up and their customer service stinks!

I was told by a salesman at Sears (2001) that in just a few years, everyone would be required to have an HE washing machine. I ended up spending $1400.00 on a Calypso Kenmore Elite washing machine. We have never been happy with it. When we received something in the mail about a law suit, we had recently moved and were totally overwhelmed with other things happening in our life at that time. We were renovating an old house and did not have our files in normal order so I was unable to find the necessary items to be part of that suit.

I purchased a Kenmore Oasis washer and dryer 7 months ago. Washer will not work. Now it starts by itself. Dryer starts beeping and has come on by itself with all the lights flashing. Just do a search for Kenmore Oasis washer and dryer complaints and you will see this is a bad set

We purchased a Kenmore washing machine in 2003. Since we then we've had nothing but problems. The manager has now directed me to call a national customer hot-line.I am so tired of paying for items that break down; there is no accountability. Once again our machine has broken down and is not draining; also the machine's computer is screwed up.

Many ruined dark clothes which needed to be discarded.

Sears Kenmore front load washing machine Model # 417.42042100 is a piece of junk. It's noisy, when sold as quiet model; has needed numerous repairs, smells of burning rubber. The quotes on repairs exceed value when purchased new; repairs to date are over what a new one costs. It did not last 5 years and has had over 3 service calls and repairs. The dryer that goes with it burns clothes.

Purchased a Kenmore HE2t front-loading washer machine in Aug 2007. Within a week after using the washer machine, the clothes that were washed started smelling of mold. We leave the door open, wipe down any wet spots, and run bleach cycles frequently. Our clothes continue to smell of mold after washing. Kenmore says they are aware of the problem and indicated that we have to pay them to buy their tablets (which I have yet to receive from them) that are to be used repeatedly. Worst washer ever made.

I have a Kenmore front loader washer that is 3 years old. The bearings are out, and the repairs are $550! This is the second time this machine has been serviced; the first was for the smelly mildew created in the machine. I will never buy Kenmore again. This same day my Kenmore side-by-side refrigerator needed service because the ice-maker broke; this appliance is 22 months old. I have ice, $290 later. What a waste of money. I am only buying Whirlpool from now on.

I bought a Kenmore stacking washer/dryer in December of 2006. It's suppose to be the quiet pack plus, heavy duty model. It makes so much noise and shakes the room when it goes on the spin cycle that you think it's going to fall apart. I had a Sears repairman come out to look at it. He said everything was working the way it is suppose to. He said it made noise because it was on a wooden floor as opposed to cement, and also said to buy rubber foot pads for it. It gets off balance every time I use it, shakes the house and makes so much noise that I can't hear TV.

We purchased a Kenmore Elite HE3T washer and dryer two years ago and have had nothing but problems!!!

We purchased a Kenmore series 80 washing machine on 11/30/05. On 3/16/07, we paid $143.78 to have the motor capacitor replaced. On 4/23/07 our smoke alarm went off and there was an overwhelming smell of something burning. It smelled like an electrical fire. So, on 4/25/07, we paid $266.25 to have the motor replaced.

Bought Kenmore 700 Series in October. Had to be replaced 3 times and problem was always the timer. Then for the 4th replacement I decided to buy a Kenmore Elite Total Care Flex and paid more money thinking this will probably the best one. Again it had a factory defect, the motor was broken and it was spinning so loud that it always had a loud explosion as it agitated. My clothes would always be tangled as it spinned.

I purchased the Kenmore front loader washing machine model # 417.42042100 about 4.5 years ago. Recently the machine began making a loud noise when spinning. A service technician told us it was the bearings wearing out than it would soon stop working. It did about 2 weeks later. He said this is a very common fault with this machine. The repair cost is over $600!

I purchased a Kenmore Elite washer in 2006 and I have had Sears Repair services out to my home 2 times.

I purchased a Kenmore Elite Calypso washing machine. I employed a repair shop to fix the machine when it quit working. I paid $320 to have a new pump and motor installed. The machine still did not work. The machine gave several codes LD, SL, OB etc. I again asked someone to come fix the machine and was told the u-joints were shot and the circuit board was not working. The cost would be prohibitive to fix. I went to Sears and they said it's not our fault. Sears then offered to sell me another washer. I paid about $1800 for the washer and dryer and got about 4 years use.

THe Sears Kenmore Frontload Washer, product number 417.42042100, purchased in Dec. 2001 began making louder and louder noise during the spin cycle, staining light colored clothes with black streaks, and finally just stopped working.

I purchased a Kenmore HE4t in Blue. 10 months after buying this machine it starts ripping into my families clothing. Sears replaced it with another machine of the exact same model. Three and a half months later the machine begins to have problems with the barrel part ripping and the machine flooding my floor. A month after they fixed it the machine started to rip my clothing again. They will replace machine Up to the value that I paid but if I chose a less expensive machine they won't credit my card back and will pocket the money.

In February of 2001, I purchased a Kenmore Elite Calypso washer and dryer set from Sears. This set is made for Sears by Whirlpool. Worked great for a while and then the washer began giving me problems. Several parts have been replaced and the control board. The biggest problem I have is the washer leaving gray marks on my clothes. Sears repair service has been out 3 or 4 times this year. The last time they were out, I was told that I would be given an allowance toward the purchase of a new machine. I am very upset that I purchased an expensive washer which didn't last 5 years and I am getting very little toward the purchase of another.

We purchased a Kenmore Model 417 washer approximately five years ago. Since that time it has required a new pump, and today the service tech informed us the sealed main bearing is bad. That is $516.14 + $68.58 service call.

I have the infamous Kenmore Calypso HE Washer and am aware of the Class Action Settlement on the product. Also,I do not comply with the settlement requirements by approximately two months. I did purchase the extended Master Protection Agreement (through 4/2008) because of the expected uncertainty of the washer's future performance. I have has at least three documented service repairs since December 2004 due to continued failures with the water pump and motor and continued damage being done to clothing articles, I am requesting a full refund and/or replacement with an other than Calypso type washer from Sears.

I have had the worst smell of mold in my house and on my and my family's clothes since around March 06'. It all originates in the washing machine. It is a front loading Kenmore Elite. I have had 6 service calls into Sears under my appliance protection plan. I have had conversations with multilple people representing Sears at various locations, ie repair scheduling, cust. service, etc etc. And still no remedy. For months now I have been told to cut back on the amount of detergent we were using,(it is approved he detergent),we were told to run our washer numerous times with only hot water and bleach. It seems now we are busier washing the washer than clothes.