Kenmore Ovens Reviews

I purchased a Kenmore toaster about a year ago, and today I went to make some toast, and without any notice, it literally blew up; sparks flying and caught fire in my kitchen. I literally had to unplug it at the chance of getting injured, and while it was on fire, run it out to my balcony and run back inside to get pitchers of water to put the flames out. I am very upset. My son often makes toast for himself when I am at work, and had I had not been home and he put the toast on unattended, the consequences could have been devastating.

My Kenmore Elite outside oven glass door shattered while we were broiling something! Since we are out of warranty, they want $400 to replace it. From what I'm reading on the internet, this seems to be a design flaw.

I purchased a Kenmore range on June 15, 2012. A small amount of tomato sauce dripped into the space between the two pieces of glass on the door. I called Sears repair and they do not cover that in the warranty. It will cost me around $150 to have it fixed. I feel that this is a flaw in the design of the oven. I have cooked for 50 years and never ever had this problem. I realize there needs to be a vent to allow hot air to escape. How are they designing the ranges differently now than decades ago? I will have to look at the smeared glass for the next 10 years.

I got a ceramic oven one month ago and now I have a big problem. There is a short circuit with the control and a bad smell like burned plastic. I called service but unfortunately, they gave me service time after seven days and their engineer does not reply at all on his mobile. Really, you have a good product but if the distributor will continue like that, you will lose Saudi market. I like Kenmore products but I don't like the distributor. Please help me. Thanks in advance.

I bought this Kenmore large four slot toaster, 100.04605110, less than a year ago and the right "push down" knob fell out and the toaster just stopped working. What do I do?

Whenever I bake something in the oven about 1/2 hour into the cooking process, the screen lights up with F10 and the oven beeps. The only way to stop the beeping is to turn the oven off. When I turn it on again, it beeps 10 minutes later. It is impossible to cook anything, very frustrating and not normal. The stove is approximately 5 years old.

My Kenmore electric range (Model #790-9421340D; VF 83045790) is about 5 years old. In December 2011, the range shut down completely due to a faulty control board for the variable temperature burner. I had the board replaced. A couple of days ago, I went to turn on this same variable temp burner and literally saw an electric current arc in front of my eyes! The surge caused my main circuit breaker to home to shut down cutting off all electricity. Thank God I was not hurt, but I shudder to think what might have happened. Obviously, I will be replacing this range, but not with a Sears product. We should expect that a major appliance should last more than a few years without needing repair. I will be shopping for a much more reliable product.

The oven racks of my Kenmore model 790.36723603 fall off the middle tracks. This is not an isolated occurrence. Many people are complaining of the same problem online. It appears that the oven walls are bowed due to the extreme heat of the self-cleaning cycle. It is obviously a safety issue when removing hot food. These ovens should be recalled or repaired at the expense of Sears due to a manufacturer error. Sears is not taking responsibility, only suggesting the purchase of new racks.

About 4 years ago, my wife and I bought 6 new Kenmore products for our new home including a dishwasher, oven, microwave, refrigerator and a washer and dryer. All of these products have failed. The oven will no longer bake. The microwave when turned on has a lighting show in the side which I feel is very unsafe. The dishwasher coating has come off the racks and they are rusting badly. The dryer door will not latch because it's broken and the start button has broken too. The washer leaks and keeps stopping in the middle of a cycle and flashing a code for some problem. And last but not the least, the fridge's filter leaks.

We have a 5 and 1/2 month old new home with all new appliances and this Kenmore microwave oven went out five weeks later. It took five weeks to get them out for repairs. It went out again in five weeks. He put everything new in that he thought would make it work. Now about five weeks later, it quit working again. Almost three weeks later, they will be back. We are using an Emerson oven from Wal-Mart we have had for years. There is only two people living in this house. I am 72 and my wife is 70. We are very careful and use our appliances with care. This is our first new home and have bought from Sears for years. We are very, very disappointed in this handling and oven. Could you please give us the service we have given you over the years? We are Christian people who expects the same service as we have given. It is apparent that this is a lemon oven and we expect your cooperation in this matter. We are very disgusted in the oven. We wait upon you for help. Thank you.

My Kenmore range is only 5 1/2 years old and I am told that the computer board in the front of the range has to be replaced at a cost of $443.00 plus instillation cost $118.00. My burners and oven no longer work. We have bought many appliances from Sears over the years and I will not go back nor will I buy another Kenmore product. Upon moving to a new home 5-6 years ago, we bought a Kenmore fridge, dishwasher, range, washer and dryer. I am very disappointed with the stove and the operation of it.

A Kenmore oven purchased about 7 years ago seems to have a faulty circuit breaker. The broiler turns on by itself. The oven apparently doesn't even need to be turned on. It nearly burnt my home down (several times). The only way to turn the broiler off was to pull the oven out of the wall and unplug the oven. Sears offered $150, which doesn't even cover repairs. And if posts are true, it doesn't even fix the problem. Make right on this. Look it up: "Kenmore oven broiler." Don't risk your families’ lives with Kenmore! I just paid $750 for a new oven which you owe us for. I am not taking a chance with my family’s lives because of poor manufacturing and negligence of human safety. I will not drop this because I care about innocent people who believe their oven will not erupt in flames on its own. Start living up to human decency and take care of this. I am one of many but I will not let this drop.

I purchased a new Kenmore pro double oven for a new home. It took a year after delivery to get cabinets installed. First use of oven, pie spilled. When put in self clean, it went way over temp and shut off. Sears said, too bad, over a year old. Finally, they tore it apart and found reset behind. It worked a few weeks then it got hot with an f-10 error code. Now, it won't work at all again. Sears says tough and won't even tell me what error code means.

Kenmore Elite Electric range: After running the pyrolytic cleaning cycle, the inner liner of the stove has warped. Except on the lowest level the wire racks will no longer support a load. I place a pan on the middle level (usual for baking) and the rack collapses!

I have a 2007 Kenmore stove (model number 790.46729700 NF 74118261) which has had to be repaired three times for the same problem after a power surge. The unit has to be re calibrated. Enclosed are the repair receipts for this work (totaling $299) which occurred on 2/18/10, 1/25/2011 and most recently on 1/26/2012. There is something terribly wrong with the stove and that should be corrected by Electrolux, who I understand is the manufacturer of the unit. I now find out that there is a simple procedure that can be done to correct this problem, but it is not listed in the manual that came with the stove. I am requesting to be reimbursed the $299 that I incurred to repair what is a defective stove.

Last night, we heard a loud noise and went to the kitchen to discover the glass door on the oven had shattered. No one was in the kitchen at the time and the oven had not been used for more than 24 hours. Sears says there is no recall on this. I have seen lots of comments from other people that have the same issue. We did not buy the extended warranty, so our 2 year old oven is now worthless. Sears offered to send a tech at no charge to come to my house but we will need to pay for labor and parts. If this was just a part that stopped working that would be understandable, but exploding glass on an appliance that is not being used seems like a defect to me.

My Kenmore oven smells like burning wires when I use it. I see other consumers have similar complaints against Sears. My local power company has also just installed Smart Meters and the meters are causing some consumer stoves to burn out electrically. Has anyone else had their Sears Kenmore appliances malfunction just when the meters came along?

I bought my Kenmore Elite Slide in then end of March 2010. It was beautiful. I had it about 2 or 3 weeks and made a lasagna. The rack fell down. It made a mess. I wiped it up as best I could and waited a couple of weeks to run the clean cycle. Our oldest was graduating and I wanted to show off my new kitchen with a clean oven. The clean cycle worked fine but afterwards it would not heat. It took the repairman over six weeks to come out and then another three months to put in a new part. This happened two more times since then. The last time I told the repairman I was going to run a clean cycle as soon as he left, I did and afterward it worked.

My 10 months old barely used not one spill caught on fire cooking Thanksgiving turkey. The fire was huge from turkey dripping a little. I thought it was an isolated incident. Three months later (I cleaned the oven and it was spotless), Paula Dean French toast casserole spilled and caused a huge scary smokey fire during a bridal luncheon. Sears has done nothing except charge me a service call to have 2 technicians come out and look at it. The bottom of the oven is melted. I am furious! Sears told me I should have purchased the extended warranty. (12 months old) My old oven lasted 28 years with 10 times the use! Sears won't do anything. Charged me 140 dollars to have 2 technicians come and stand there and look at it. They didn't remove or check anything

I purchased a Kenmore Elite wall oven with the additional warranty about a month ago. The first time I used the self-cleaning feature it discolored the metal on the bottom of the oven and turned a huge area white. I called to have it looked at and the Kenmore service department sent someone to look at it. After they saw it they said it was "cosmetic" and there was nothing they can do about it and I should be cleaning it myself. So they have a self-cleaning feature in the oven but advise you not to use it. The store I purchased it from said they felt they should replace the bottom. The metal must be defected. I had a second service call with Kenmore and was told the same thing: it was my fault for spilling something in the oven.

My Kenmore Elite Gas Convection Range is a major disappointment. After only 2 years of light use, both the convection fan motor and the panel display module need to be replaced - for $350. Once this is fixed, I will sell it and both a brand other than Kenmore. When you call Sears for assistance, the first response is – “Did you buy the extended service plan?” It's as if the customer service rep already knows your Kenmore appliance was going to fail in the first couple of years.

I am writing for my friend Hunaida ** (phone **). She has just discovered, after several years of repeated calls and visits by the local gas company, about her stove! The stove is/has been listed on a recall. She is frantic with fear. She never received any letters or calls. What if it should explode! What can she do to protect and get a new stove? Sears says, “Sorry, lady, the time has run out! We can't do anything for you.” The stove does not work right.

The broiler on my Kenmore smooth-top electric range came on by itself and superheated. Didn't know this happened until house filled with smoke and toxic fumes. Nothing showed on stove display and cancel/off would not work. Had to pull out stove from nook and unplug to make it stop. House smelled like burnt plastic and wiring for days. Stove was only 7 yrs old and not used much by single person. Tried plugging it back in after stove had cooled down and same thing happened. Could have burned house down. Extremely dangerous malfunction!

Several months ago, while I was standing in my kitchen with my 9 year old granddaughter, we heard a high pitched noise. What happened then was terrifying. The outer glass on my Kenmore range model number 79075716893 had exploded out towards my granddaughter! I called Sears and was transferred through at least 4 representatives, only to be transferred to the repair department again. I received no help at all. Then, when I asked to speak to a supervisor, my call was disconnected. Sears needs to get on the ball when it comes to safety and not run away from the problem before someone gets hurt!

I turned my oven on to warm up leftovers. 20 minutes later, after I have taken the food out and turned the oven off, I smelled burning odor. My oven burners were red hot and I could not turn it off. My husband had to cut it off by throwing the breaker. Had I walked out after turning the oven off thinking it was off, my house would have burned down. This has happened so much. After reading all the incidents online, I’m afraid to buy another Kenmore. Several models are being recalled for some reason. Mine is not.

I purchased a Kenmore Elite ceramic counter top stove in 2008, model 970-698432. It has an extended warranty until 2013. When we first received the stove, one of the elements would not turn off. I had to flip the switch on the breaker to turn off the stove. It took 2 weeks to fix because no parts were available. The tech had to remove the necessary parts from the display model in the store. On August 26, my wife placed a pot of water on the stove to boil. A few minutes later, she heard a loud cracking noise. When she went to the stove, she noticed a large crack in the counter top. We called Sears call center and made an appointment for repairs to be made. Without going into great detail, the repair date was set back 5 times. They finally informed us that the part was not due until October 26. The part arrived earlier than expected and the repairs were done on October 18.

I have a Kenmore stainless steel freestanding range serial #VF70220446 and model #790 961234 that I purchase in 2007. For some time this has been happening, the stove top range says hot and it even stays on when it is suppose to be off. One night, I passed by the stove and noticed that the range was high orange-having been for some time. I know I have to take the plug out in order for it to turn off and stay off.

I was just reading the last post on this website from David of New Gretna, NJ. The same thing just happened to my husband and required stitches as well. This is shameful! Our range is also a Kenmore stainless steel. It is two years old as well. My husband did call Kenmore regarding his injury, they indicated they are going to send someone to our house to look at the stove. I was very shocked to see the first post of the same injury as my husband's! Awful!

I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle of the night, I heard a number of pops, and I discovered that the outer glass door on my Kenmore range shattered and sent glass across the kitchen. Sears response after an hour and a half was that there is no recall, their customer affairs will not accept the call because the product is six years old, and the earliest they can send a technician is a week (at my expense).

I installed a new Kenmore smooth top range. The oven racks are not level. I used a two-foot level on the top of the range and had the top tilted almost a quarter inch forward. However, the oven racks still tilt backwards a quarter inch! At the same time, the level on the face of the door says it is plumb and level. What the **? It is also very hard to use the cooktop. It seems that we have to cook everything on low or it is just too hot that it will boil water well.

I built a new home and upgraded all my kitchen appliances to Kenmore Elite. The glass top electric stove has a defective part and Kenmore will not stand behind it. The smallest burner stopped working 13 months after installation. I was told to buy the extended warranty and they replaced the part. Now, three years later, the same part is not working again. I cannot believe that this part is broken twice in five years. There is certainly something wrong with this stove and Kenmore should stand behind their merchandise. As a result, I have half a stove-top and that is it. Sears and Kenmore refused to admit that they are responsible for fixing this.

We bought a Kenmore electric range/oven, model number 790.90152304. We used the oven maybe five times. The sixth time we tried to use it, it essentially got stuck in uncontrolled preheat. When turned on, the oven will go into preheat mode. Once the preheat temperature is reached, the preheat light goes off, but the upper element stays on. The upper element will not go off until the oven controls sense that something is wrong. By that time, the oven is extremely hot, and eventually shuts itself off with an F1 error. If anything is on the upper rack of the oven, it will start on fire due to the intense heat. Since the time of the first incident, the oven has not functioned normally.

The two-year old Kenmore stainless steel gas range I bought in November of 2010 was in the house. On August 7th 2011, I had opened the oven door and brushed against the corner edge and received a bad cut. It took 20 stitches to close it up. Has this happened to anyone before?

I purchased a Kenmore Range model 790.9445. Today we pressed the bake key set the oven to 350 and the control panel started to sizzle and catch on fire. The off key was press and the oven was unplugged from the wall. I tried contacting the store with no answer then the service department. After trying for 3 hours I got through gave them my information and was place on hold for 45 minutes and was hung up on. So I called back this time I was answered right away and placed on hold after giving them my information, I was hung up on again. I am now sitting on hold for the last hour with a new telephone number for the Sears Customer care network, "they appreciate my patience" which is wearing thin with sears 40 minutes later. I got this number from another customer adviser site which was an email from a SEAR rep. I don't think they want my business. 1800 549-4505 and it is english

I purchased a Kenmore Convection Range model 790.97453801 on 2/7/2009 for $1,000. Today, it takes 45 minutes for it to preheat to 350 degrees. We did not buy the extended warranty. I called Sears to schedule a repair and was told it costs $129 for a service call plus parts or I could purchase a 1-year warranty for $239 which would cover repairs and parts for 1 year and $500 towards a replacement in the case that it can't be repaired. The oven is less than 2 1/2 years old. :( This is the last Sears purchase we will make.

Last year, my husband and I purchased a Kenmore freestanding electric range from Sears, model #79097453804. Two nights ago, as I was preparing dinner for my family, I heard a loud pop. Then, the glass oven door exploded sending shards of glass all over my kitchen floor.

In March 2010, I bought a Kenmore Range Model #790.97453804. On 7/16/11, I was baking and when I took the dish out and closed the oven door the outside glass of the door exploded and glass blew onto my feet.

We brought a Kenmore stove from Sears with a conversion to propane, extended warranty installed, etc. The people they sent to install the stove never installed this type of stove or converted it to propane. The stove was installed incorrectly, and used old parts of our existing stove to try to make it work. It has been three weeks and we still do not have a fully functional stove.

I am very not happy with Sears and Kenmore Product and Services. You have successfully soured me from ever even contemplating doing business with your companies again. The products are very poorly made. I purchased a Kenmore kitchen from Sears believing that I was getting the best possible product within my price ranges (Kenmore Elite). In less than 5 years, the only appliance I have left is the stove. Recently, the stove developed an issue where the burner will not shut off. So naturally, I scheduled a service with Sears for repair.

Electric Kenmore stove started burning/smoking behind the control panel. I saw that similar stoves had been recalled. When we spoke to Sears representative, he said our model was not recalled (91193812301). Even similar models had been.

My Kenmore Range Broiler comes on by itself.

I have a Kenmore smooth top Range. From the first week I bought it, if you turn the burner knob to low, the burner would go to high. If you keep switching it off and on, it would eventually go to low. Last night, this happened but would not turn off, it stayed on high even though the knob was off. I thought it was off and walked away and the house was filled with smoke, so I went to the circuit breaker to turn it off.

We have a Kenmore Microwave Hood Combination, Model 721.80599402. It's date of manufacture was Aug. 2005. We purchased it brand new back in 2006. A month ago, the lights on the bottom burn out of it. I tried to find replacement lights but couldn't find them. Tonight, I put something in the microwave, set timer at 4:00 and then touched start. There was a loud explosion that immediately came from the keypad area. The sound was at my face and ear level. I am unsure if anything came out of the microwave at me. It happened so fast. My ears are ringing and my right eye is throbbing along with my head. I seem to not be able to see small print very well. I am unsure what to do? We have unplugged the unit. I don't know if I should be worried about microwaves? Nobody is open on Sunday afternoons.

I bought Kenmore Electric Range Model 790.92403010 at Sears Outlet at AZ Mills Mall in late November 2010. I paid extra to have my old appliance taken away when new one was delivered. That never happened. The men delivering said they don't do that. They should have told me something right when I bought it.

I bought a Kenmore smooth top stove Model 790.95663201. My oven will not turn off and heats up to 550 degrees. It's a huge fire hazard. I was very lucky to have been home!

Two years and 5 months ago, I purchased a Kenmore electric range model 790. When I cleaned my oven, the bottom porcelain crinkled and is rusting. Then on the 9th of December I was cooking supper, I turned the eye of my stove on and my whole ceramic top cracked. I feel that this stove was defective when I bought it from Sears. I called and they offered me 10% off any other stove. This is not satisfactory. As I said, I feel that the stove I bought was defective not lasting more than 2 years and 5 months. I honestly feel that my stove should be replaced by Kenmore.

I own a Kenmore 95002102 model stand alone oven. One day the broiler came on by itself and will not turn off. I called our local Sears and they refuse to contact Kenmore to fix this problem, which must be a manufacturer's fault. I have researched this on the internet and this is problem has been reported numerous times. This is dangerous, as this can occur using the timer function and if unattended lead to a fire!

I started putting away the dishes when I noticed a lot of heat coming from the oven. The entire oven was extremely hot, including the handle and the knobs on the control panel. I opened up the oven door and all the coils were red. Nothing on the panel indicated that the oven was operating. It read the correct time and no other indicator lights were lit. I pressed "off" but this did nothing to turn the oven off. I had to switch the breaker off.

Kenmore oven model number 79061751100 was in use and lower oven element just kept getting hotter and hotter. I shut down the oven and the element stayed on. I could not make it go off no matter what I did. Finally, I was able to pull range out away from wall. It was so hot. I could hardly touch the outside of the unit. I unplugged it to get it to shut off. After several hours, I plugged it back in, thinking possibly it was a fluke. But without even touching the controls, the oven element came back on full force with no indication of it being displayed on the control panel. Once again I unplugged it. This could have burned the house to the ground, as well as killed everyone in the house. I have since found numerous complaints about the same events happening to others on Complaints Board. I have been told that you have also been made aware of the condition and the seriousness of it.

First thing to go bad was my Kenmore stove. I was baking and I opened the oven door to check my cake. When I did a blast of hot air blew out with such force that it burned me on my face, neck and head. I had what the doctor called a chemical burn. I tried to get a new stove from them, but they would not even deal with me. Then my microwave (from Sears) has the light quit working. It has not worked but once in a great while now. Then one morning, I smelled a chemical smell. Couldn't find the cause that morning. Then I went to put something in my freezer the next day and noticed that I had water all over and my groceries were melted. I didn't even bother to call Sears because I have had no luck with that. A repairman that my brother found for me came over the next day. He found that the relay had fried, almost causing my compressor to burn out also. He stated that I was lucky that my house didn't burn down. I have bought my last Sears product.

We have a stove model # 79096009601. I believe it to be a 07 model since the home was newly built when it was installed, the serial # is VF737488757. There has been an ongoing problem with the large left burner turning on by itself and staying on even when the control is in the off position. It has happened more than one time, we never know when it will happen, we are fearful that our home may catch fire or it may cause a fire to start when we are not at home. Could you please do some research to find out if there have been any problems with this particular stove?

On the evening of 7/20/10, I was using the self cleaning mode to clean my oven when I heard a loud noise coming from the oven. Frightened due to the fact that my infant was in the kitchen, I ran to the stove and turned on the inside light to see the glass on the inside had broken! I promptly turned off the oven and left it alone. I got on the internet to see who to contact and could not find a number directly to Kenmore so I called Sears the next day. As I was searching the internet, I saw that this has happened to many many people. This is very hazardous and concerning especially when now days the kitchens are connected to the living areas which in my case is far too close to my infant!

I own a Kenmore model 790.9622 glass top range. This thing has been ** from the first month we owned it. The handles would just pull off in your hands. When I contacted Sears about this problem, they wanted to charge me $129 to come out and look at it even though the stove was still under warranty. When I looked on the Sears website to find the part, I found it for $50.00 but saw that Sears had changed the design. They knew they had a problem and this should have been recalled because it could cause a serious burn. Sears and Kenmore are ** and I will never buy another product from them.

I have a Kenmore oven range purchased years ago. I use the self-clean maybe twice a year. Last week I used it and it burnt my cupboard doors and counter on one side. Apparently the door was locked but the bottom was not set in properly. Why would the self-clean cycle still engage at this point and what can you do about this now? It melted the buttons on my oven and the light will no longer turn off and stays warm. The model number is 174038. Kenmore Autonettoyant is what is written on it. I believe this is a manufacture default and almost caused a house fire for me. There are also other things that have occurred, such as the using back elements caused the back panel to warp and melt terribly.

The microwave oven sparks. It seems to relate to the cover plate on the right inside. It's a Kenmore Model 318279502A manufactured 5/2006. There is a minor discoloration on the inside of oven near cover approximately 2 in. in diameter.

My Kenmore range 790.96614401 was purchased new in 01/2005. I went to turn on oven. Upon pressing BAKE, I heard 5 seconds of static, the display flashed radically, and smoke came from behind the oven. The circuit blew, and the circuit will not reset while the oven is plugged in. I took off the back panel, and part #316418702 Clock/Timer electronic ES510/515 has smoke off to the left of it.

I have a Kenmore electric stove that the wiring harness caught on the back of the stove got on fire. I have reached out to Sears Canada with no assistance since we believe this can be a possible recall matter. The unit is no longer usable and a new one had to be purchased. We were fortunate since we happened to be in the kitchen area when the black smoke presented itself. Another family may not be lucky and has the potential of a house fire. Although the unit may be 8 years old, no stove wiring harness should catch on fire. We had to spend $1000.00 in getting a new unit. However, the damage could have been greater if not stopped immediately.

Kenmore stove will not turn off. They have recalls on several models and mine is not included? And it does the same thing. I was told not enough were complained about to include in recall. When I asked about the complaint department and they said they did not have one. (mdl#7909600961 ser#VF73443710)

Broiler element went on when oven was set on bake (350 degrees). Had to shut off at the circuit breaker as it would not go off even with the oven turned off! This model was not on the recall list. Burned food, smokey house. No damage, thank goodness. 86 year old mother in the house at the time but she no longer has a sense of smell. Fortunately, I got home before the kitchen went up in flames.

We bought a Kenmore electric range (790.4658) in 2008. A little more than a year later, the range stopped working. The bottom element would no longer heat. After the same lengthy, inconvenient and expensive repair process described by others, we finally got it fixed, but this seems ridiculous for a stove less than two years old.

Sears/Kenmore oven lower element will not turn off, had to use breaker in fuse box to get to turn it off. Model #790.95660103, fortunately for us, we were home at the time and noticed the smell of the over heating oven. We have noticed a lot of complaints about this oven and wonder why no recall has been made that we are aware of by now.

We purchased a Kenmore electric range on 4/30/2006, Model No. 790.9642 and it has worked well until 12/27/2009. On that day, we preheated the oven to 350 degrees prior to putting the food in the oven, then noticed smoke coming out the vent on the top left side. We turned the oven off because the parchment paper we had on the bottom of the oven was burning. We aired out the kitchen. Then I went to the hardware store to purchase an oven thermometer. After the oven had cooled, we put the thermometer in the oven and set the oven temp to 200 degrees. It didn't take very long and the temp in the oven rose to 400 degrees at which point we shut the oven down and called Sears to get the problem resolved.

We have a Kenmore Elite Range, 790-9912340A. It is not on a recall list although the three ranges that are on the list are very similar and only 1 number off on the model number. A burner set on low, suddenly went to high and then would not turn off despite numerous attempts. The circuit breaker had to be turned off to prevent a fire in our home. Luckily, we did not have dire consequences as we were home and able to see the problem, and we turned off the circuit breaker. In other cases, these ranges have caused house fires and Sears refuses to recall or fix the problem. We need help in this matter.

I bought a Kenmore elite double oven gas range on August 25. On November 25, I tried to use the oven and it would not stay on more than a few minutes. I called Sears and someone came to our house on November 27. The tech said it was an electrical problem - it came from the factory that way. He would order the part and it would be shipped to me, after which, someone would come back and have it installed. I have received three calls asking if I had received the part. But when I called today, I was told it was backordered to December 30. Meanwhile, I had to cook my Thanksgiving dinner at my neighbor's house. Now, I cannot cook for 50 people that are coming for Christmas Eve. I wanted the stove replaced so I called on the 90th day of purchase - but they said no because the call was for repair and not for replacement. I was not informed by the Sears employee at the time of purchase that I could replace it.

My husband purchased a Kenmore electric range from Sears (online) approximately 3 weeks ago. We have not had any problems with the stove itself, it was a great purchase. However, this past Sunday (11/29/2009), our 13-year old daughter was removing a pan from the oven and did not close the oven door prior to placing the pot on the counter. When she turned towards the counter, she scraped her leg on the corner of the oven door and sustained a horrible gash on her left calf muscle.

I purchased a Kenmore Elite electric range 5 years ago. It was already replaced once due to electrical problems. The present range went on fire 2 days ago. The electrical panel on the back sparked and went on fire. Luckily, I was standing right near it and grabbed my fire extinguisher. I contacted Sears to let them know about this dangerous defect; however, they wouldn't even listen to me. I could not get past their offshore help who are programmed to say the same thing over and over. Someone in authority needs to know about this very serious problem with this range. I have purchased many Kenmore products, but will never again!

My Kenmore glass top stove is almost 2 years old. This week, I placed a pot roast into the oven at 350 degrees and took off to pick up someone at the airport. We were back in a little more than an hour. Upon opening the door, we found that the oven had the top element burning red hot, the top of the stove was extremely hot, and the air was filled with a burning smell of not food but something electrical or metal. The whole kitchen was hot and the top of the oven door, the part that is only visible if you open the door part way, has scorch marks on it.

Range model #665-92024101, serial #RL4610567, self-cleaning electric range purchased on 5-1-03. I set my oven to 400 degrees and after 20 minutes, I heard some kind of beeping noise coming from the oven. I went into the kitchen and on the display, there was an F2 or F3 code. I opened the oven door and smoke came pouring out. When I attempted to shut off the oven, nothing happened. I tried several different buttons, nothing would respond. I then unplugged the unit and eventually, it cooled itself off. We have contacted both Sears and Kenmore with no result. They said they have no other reports of this incident on file. It filled the house with smoke. It could have caught the hose on fire if I was not in the house or even taking a shower. I have since purchased a new range.

Fire in the Sears Kenmore Elite Oven, Model# 790.99123405 - Clock/Timer is made by Spitfire Controls, Inc., SF5521-S8750-AA Model # 316418750, made in Mexico. I turned on the oven for 5 minutes. The back-side of the control panel started on fire. I could not shut off the oven. Flames bounced off the granite-composite back splash, instead of igniting our kitchen wall if it had been drywall only. I just went online. Consumers are also having the same issue with "Spitfire" controls in their dishwasher. Sears has been no help to me for the past 6 weeks and 3 appointments later. This is a fire hazard. They supposedly cannot locate any more parts. Fixing my oven is not the main issue. My family's safety is the main priority. This is a faulty product that will result in someone being injured or dying. Please help.

We own a Kenmore range model 79092313300 that is five years old. Last year, the heating element cost a bundle to repair. Then this year, the oven, on its own, would just start and increase the temperature and would not turn off unless you turn the breaker off. This happened several times. Sears said I should have bought a warranty on the range. But after doing a lot of research, this seems to be a big problem with ranges made by Frigidaire. To have the range fixed would cost over $300. There seems to be a problem with the computer/clock on these ovens.

Sears Kenmore Elite 30" electric stove model 790.96612406 (serial VF52528253; part number 316418702). This very expensive stove made by Frigidaire/Electrolux has Chinese and Indonesian electrical components. The time/clock caught itself on fire and torched the back of the stove and our wall. We were lucky to have caught it. Frigidaire will not discuss and Sears only wants another $300 for this part. This should be recalled as there are several on the internet that have had same problem. Thanks.

This concerns the Kenmore self-cleaning electric range (model 665.95776, serial number RJ4910037), which is 10 years old. My wife put French fries in the oven to bake. After 5 minutes, "F3" error showed up on the stove, then "clean cool." We could not turn the stove off, and the kitchen was about 125 degrees. And inside the oven, it was so hot that the racks inside were bending. I had to shut the circuit breaker off. If we were in an apartment, we would have no access to the circuit breaker and would have to call the fire department. The oven door did not lock.

I just bought a new house, and the oven racks and bake element cover were in a dangerous condition. The oven is a Kenmore Elite with a 6-06 date on the panel. The model number is 790.49073402, and the serial number is NF62427531. Thinking that the racks that were in the oven when we bought the house were wrong, we ordered a new rack and it didn't fit either. Many people have told us that this is a dangerous condition; especially the bake element cover and that we should have it fixed. When a service technician visited, they said there was nothing they could do and we needed a new oven. I don't care about a new oven, but I would like to have a workable oven that is safe to use.

I purchased a Kenmore range and had it delivered. On delivery, we noticed the oven door was sprung so badly that it was open nearly an inch on one side and the oven would not maintain temperature. The switch panel on top of the stove looked as if it had been bent back during moving. We contacted Sears, which is a very difficult process, through their phone tree and finally got to the correct human. They offered to replace the stove, but honestly, by that time I just wanted my money back. The delivery people came the next day and picked it up along with the cord and all books and material that were delivered. A week later, I received a check from Sears in the amount of $648.00, $130.00 less than I had paid for it. I made two trips to the store, spoke with a manager, called three different people and was finally told that there was a 15% restocking fee and the "free" delivery actually costs $75.00 and was non-refundable. I don't think I will ever buy another thing from Sears. Sad because they used to be so good.

On April 22, 2009 I purchased a Kenmore stove from the Deptford, NJ store. The total price was $694.40 for stove, tax, delivery & 3-year warranty. When I baked cookies or pie in this oven, all went well. When I baked my "many years old recipe" for pound cake in the new oven, it flopped. I made it a couple of times more and it flopped. All fresh ingredients, always the same pan.

One evening we were getting ready for bed and we heard an explosion in the kitchen. When we came in, my glass oven door had exploded everywhere. We had not used the oven in a few days and were very grateful no one was around when this happened. When Sears was called, they claimed they had never heard of this problem before. Wow when I looked on the internet it looks like everyone has this problem. What has to happen to make them listen? Sears told me it would cost $218 to replace. Something needs to be done!

I have a new Kenmore gas range from Sears. When I tried to cook with the oven, the outside of the range get so hot you can't stay in the room. And they will not do anything about it.

We bought a Kenmore stove some years ago and we had the same problem that many others have had with the oven overheating and not turning off. We also share the problem of chipping paint. Thank God we were aware of this overheating when it happened for I fear that we would have lost our home due to fire (not to mention our lives). I wonder how many others may have lost their home due to this very same thing. Kenmore will never see the inside of my house again. It costs $330 to get this fixed. I can't afford these ridiculously avoidable costs with 5 children and a limited income.

I bought Sears Kenmore microwave at Kmart and thinking that I bought a good microwave, I did not save the receipt, box or warranty card. This is not the first Sears product that I have had difficulty with. Since it was my first new one as I always got used ones, I was very happy. But within six weeks, with very little use except the night before I made bake potatoes and the next day, it would not work.

The electronic control panel gets overheated and starts flashing and beeping. Purchased in 2004, replaced in 2007 and is broken once again. The cables are wrapped in plastic and start to melt when using oven every day. Replacement of control board and labor has cost over $310.00. This is not including getting it fixed a second time. I am trying to find out if the Kenmore gas wall oven #79030172400 has been recalled.

I purchased a Kenmore stove about 6 years ago. Last week, I put my pizza in to cook. It was supposed to take 20 minutes. After 4 minutes, it was about burned up. I opened the door and the smoke alarm went off. I shut off the stove and it showed it was off. It was a good thing I looked at stove a few minutes later. The broiler coil was on and just kept heating up. I had to get someone to pull out the stove to unplug it. I want to warn people and I have been making lots of calls. I am out of a stove now, and worried about this problem happening to others. I have called Sears, and told them someone should take this and look at it. This could be a fire hazard and happening to others. It was not much help there, so I have reported it to the Product Safety Commission. I have not heard anything back.

I own a Kenmore range w/oven Model #79096114401, Serial #VF44956205 bought in 2004. About 1 yr.ago I noticed that every time I put the oven on self clean the top of the door would get brown from burning. I reported this to Sears and they sent out a serviceman to see the problem. He said it was the gasket around the door. To replace it would cost me over $300. I said, "forget it because I can get a new range with that." Last month I read in the Newspaper that there was a recall on Kenmore/GE wall ovens for the same problem. The door would burn with self cleaning. I emailed Sears (a couple of times) and Kenmore and said, "if I am having the same problem don't you think someone should look into this before I have a fire." Still no answer. Why does someone have to get hurt before they do a recall? Please help me.

We bought our Kenmore Oven in 2001 - bought the extended warranty lasting until 2004. The Sunday before Thanksgiving 11/23, my husband was baking a meat loaf. After 45 minutes he happened to check it and the oven was in "broil" mode - had ruined his meat loaf and probably would have caught on fire if not checked. We tried to turn the oven on and off but broil mode was all that would work. We unplugged the oven, waited 15 minutes, plugged in the oven and without even turning the unit on, the oven went straight to broil mode. The repairman replaced a part which cost as much as the oven - $600. We started to go buy a new oven because we don't trust this one - but with Thanksgiving only days away and 15 folks coming - we decided to use it and watch it every second. I have numerous emails to Sears and to the Kenmore manufacturer - they could care less - and they don't take this serious. I basically wanted to know if there was a recall - but they can't tell me that and said there is nothing they can do.

Tonight, 11-25--08, we almost had a house fire. I was using the cooktop of my Kenmore electric range, model # 92002102 and had turned the broiler on. As I stood talking with my husband in the kitchen, we heard a loud sound of what sounded like a live electrical current and then a loud pop as a bright light shot from inside our oven. It began to flame so I threw baking soda on the flame. It seemed to momentarily ** before flaming up even higher. I hollered for my husband to cut the breaker as my kids ran out the door scared. The flame only died after the electric was cut. It looks as though the heating element has a melted hole in it. We have no oven or no stove for that matter as I don't dare plug it back in and cause an electrical fire. Of course this would happen 3 days before Thanksgiving. Sears, I had faith in you until I read this forum. Now I'm scared to even own a Kenmore.

I purchased a Kenmore glass top electric range Spring of 2002. The model # is 790.92411. Because of poor design, oven steam is vented below the left front control. Now, the paint is peeling off the control panel right under that control knob. I called Sears repair department, which is not located in the United States, and spoke to someone who had difficulty speaking understandable English. I wanted to talk to a service technician to see if there was anything that could be done. Well, guess what! They are no longer available to speak to the customer. So, I put in a service call in the amount of $85.00 to be told that it can't be repaired. The whole panel would have to be replaced for an amount close to $400.00. I paid $528.00 for the stove to begin with. Now I have to be careful that paint chips do not fall into the food that is cooking on the back burner. How can a company with many years of experience make such a product with such a design flaw?

Sears Kenmore Range - approximately 7 yrs.old. Have had no problems whatsoever until last night. Set oven to bake at 350 degrees. I put a pan of cookies in the oven and within 5 minutes, smoke was coming out of the vent on the back of the stove. I looked inside the window and the cookies were charred. At the same time, there was an error code on the touch screen, as well as an alarm going off. At that point, we turned the oven off; however, the broiler did not shut off. My husband tried to get the pan out of the oven, but was met with huge amounts of smoke.

Our Kenmore bottom oven element caught fire and melted to bottom of our 2 yr old oven. We found on line that several other people had the same problem. Not only did Sears not stand behind this, but also we were unable to determine if Sears had a solution to keep it from happening again.

I recently purchased a Kenmore Elite SS gas range from Sears Appliance Store. I was not told that the top of the stove (part that goes over the burners, rolling about 2 on the front as well) gets EXTREMELY HOT. Had I been told this I would never have purchased the range due to the burn hazard! I have 5 grandchildren that can easily be burned by this, not to mention anyone that uses this range. Have there been other complaints such as this one?/Outcome? Any recalls that I'm aware of? I actually burned my side on it last evening. I fear for my grandchildren, as I know one of them will forget about how hot it gets, as I did, resulting in a bad burn.

I bought a Kenmore Range and Dishwasher within the last 2 yrs. The front burner did not seem like it was heating right. I had them come out while under warranty and they replaced it. They also told me that because it is a dual burner it is not made by the same manufacturer as the rest of the burners. That burner still does not heat as quickly as the others and the oven does not hold a constant temperature. The dishwasher was the quietest dishwasher and we were so happy with it. Now it makes more noise than the 20+yr one we replaced. I will never buy another Kenmore product even though I know it is built by one of the name brand companies. I think Sears and Wal-Mart only carry the seconds of the name brand manufacturers.

I purchased a Kenmore electric range model #790.96112408 in December 2006. We were baking wings in the oven and the oven got extremely hot and flashed a F10 code. We contacted the Sears Home Repair and was informed we were out of warranty and there was nothing they could do for us and they hung the phone up. We tried unplugging the range and resetting it like it said to in the owners manual. The 2nd time we turned the oven on, we could not even touch the oven, it had got so hot. It took the oven a good 2 to 3 hours to actually cool down enough to be able to touch it and unplug.

I returned from my 3 day business trip and my microwave oven was on and heating, the light was on, and exhause fan was on. No one had been to my home while I was out that could have turned it on. When I pushed the off button, it would not shut off. When I opened the microwave door it would not shut off. I unplugged the microwave and it finally did stop.

Kenmore model #66595802. I am also fortunate that I was home - the control board went out and the oven began to produce extreme heat within minutes. I immediately turn off the oven by the circuit breaker. The control panel if I pressed to hard would emit sparks and smoke on three different ocassions. I think that Sears should alert its customers to this danger. Especially now that they have an oven that turns itself on when programmed to do so. When I think of the heat that was emitted, it is a great concern.

I bought Kenmoredouble Ovens in May 2001. I actually bought all my appliances thru Sears in 2001. I spent over 5000.00. Recently my double oven caught on fire. i just replaced the panel in June 2008 for 500.00. The fire dept had to come and put it out. I have very small children ,I was terrfied.

The range has a schott coran cooktop. The top is black with small white spots. On one burner, the spots completely disappeared and left a large black mark. The area was cleaned as per directions and no other external pressure was applied.

On August 20, 2008, I was baking an apple pie in my oven. It is a Kenmore Model number# 66595802000 purchased new in December 2000. The temperature was set to 375 degrees. I baked it for 25 minutes then checked to see it was ok and removed some foil around the edge of the pie. I reset the timer for another 30 minutes to bake. I rechecked the timer and saw that there was 5 more minutes left and started to walk away and heard several beeps I came back to the kitchen and the timer was off and a code of F3 was on the screen.

Purchased a Sears Kenmore Stove and it caught fire within a month of delivery. Went back to Sears and offered to pay a little for a better model and they refused. After about a month they finally sent someone out to replace the unit, but when the vendor called me he told me he was going to replace the wiring harness! It told him NO, you are suppose to replace the entire stove. Then after another three weeks of no stove to cook on they finally replace the unit.

On June 10, 2007, we purchased a Kenmore Model #790-8558 gas range, installed by a Sears technician. Just over a year later on July 17, 2008, we used the broiler for the first time and after about 20 min, the control panel proceeded to melt due to the oven overheating. While trying to turn the unit off, a guests' acrylic fingernail was melted due to the the extreme heat coming from the control panel. Eventually we needed to use welding gloves in order to unplug the oven.

This prong went into the quick of my fingernail....I did some calling to Sears and Kenmore and a Service Rep came and took a picture of the prong and did a report, presumably for the record. I checked other models of Wall Ovens in Sears, and sure enough they have this prong. APPARENTLY IT IS THERE BECAUSE THE OVENS ARE NOW DIGITAL. THERE USE TO BE A PIPE RUNNING ALONG THE BACK OF THE OVEN BEFORE. SURELY NOW THAT WE ARE IN THE SPACE AGE, WE CAN COME UP WITH A LESS HAZARDOUS WAY OF GAUGING THE TEMPERATURE IN THE OVEN THAN A 3" PRONG.

We came very close to having our house burn to the ground on the evening of August 10, 2008. I had purchased a Sears Roebuck Kenmore electric range (model 95002102)in 2003 and we had been using the broiler very briefly before I turned it to off. Less than a half hour later, we noticed heat coming from the kitchen, the stove was too hot to touch (it registered a blazing 500 degrees), and would not go off until we finally turned off the breaker.

Regarding Kenmore stove Model 79091074600. Range has a dual pane window in the oven door. During normal use, any liquid (food juices) spilled on the open door will leak in between the glass panes. According to the service technician this is normal and expected for this model.

The Kenmore microwave/range combination in our home stopped working completely in June 2008. We paid the $65 deductible to have it serviced under our home warranty contract. Initially, the technician diagnosed the magnetron as being bad and the source of the problem. After disassembling the product to replace the magnetron, the technician discovered a hole in the microwave lining. He explained that this hole made the microwave inserviceable because it prevented the microwave from effectively containing the microwaves produced thereby resulting in a health hazard to anyone using it. He went on to say that it was a manufacturing defect and not something that could be repaired.

Our Kenmore Elite Electric Range purchased approximately 9/19/2003, continually flashes error codes. Sometimes one burner is on, sometimes nothing is on and the stove top is cold. Tonight we used the front right burner using the large area. I had turned the burner off but noticed it was still burning on high but it was the small area of the burner not the larger. We attempted to turn it off with the knob, but finally had to use the breaker. We let it set for 30 minutes and turned breaker back on, the burner heated up to high again. Apparently we are not going to be able to cook unless we run out to the garage and turn the breaker off and on.

I have a Kenmore electric range model number 790. Purchased in Oct 06, the elements are sticking on high. This happened a few times after I first bought the stove. Now its beginning to happen more often. Today my son was cooking and I smelled the grease was extremely hot and I went into the kitchen to check and even tho he had the stove on 5 the burner was extremely hot. He had it on high when getting the grease hot enough to cook chicken wings , then turned it back to med but the element was stuck on high.

We purchased a 30inch slide in Gas range- Kenmore Brand 4 years ago. and now are expericing unsafe oven problems. WE are experiencing SMOKE coming from the left upper side from inside the oven chamber. The smoke starts a few minutes after the oven is turned on and continues after turned off. I have had 2 repairs service out and BOth are unable to diagnosis the problem- except they think, but insure Major problem within the Chamber. I wish this problem could be determined. I have a feeling I will be looking for a new range soon.

I moved into my brand new home in 2006. I was upset when my bottom element went out in my KENMORE Range and I had to replace it a year after it was purchased w/o warranty. Soon after having the element replaced, I turned on the cleaning part and shortly after it heated it was beeping and the oven was very, very hot and started to smoke, I turned it off and let it cool down.

When I told him that the office said he was supposed to do it, he said that is was installed incorrectly the first time and that he would not touch it, and that I had to call a plumber. i again called the recall office back and they again said it was not correct and that Sears would do the work. I got from them the phone number of the local service center (the one the tech refused to give me) and called them to talk to a supervisor. I was told that there was not one on the premises. i waited 15 minutes and called back and was told that the supervisor ( Joe R.) had been in the building but just left for the weekend without returning my call because "he was tired". The person that told me this said it was not Sears policy to reinstall something that they had installed incorrectly in the first place( all of this conversation is on tape at sears)and that I had to remove it.

I am a single homeowner. I purchased a house 3 years ago and didn't even turn on the oven until about 2 years ago. I had the kitchen floor re-surfaced and cabinets torn out. I took out the Kenmore range brochure and connected the plug in to the electrical 2 years ago.

I bought a Kenmore Elite Oasis model 2704 and the two year warranty just ran out days before it started a continous beeping noise when turned on.

I scheduled a service call for my range 3-4-08,I was replacing the oven light every couple of days and the oven was not heating proper, the service tech said he could find nothing wrong, replace the bulb and would you know it the bulb lasted a told of 2 days, tried baking in the oven and my cakes took twice as long to bake, so here I go again 6-12-08 with another service call for the oven.

I bought a Sears Kenmore Elite ceramic top range in July 2006. I have only cleaned it a couple of times in that period since I don't use it in the Winter when we are away for 6 months. I noticed the other day, that in the area where the racks slide into, the baked enamel has started coming off in about 6 places down to the bare metal. I phoned customer service and they told me, since I was out of warranty, I would have to pay for a service call.

My parents bought the kenmore 47763 double oven. Upon installation there was a short in one of the circuit borads. The wrong replacement part was mailed to there house and when the technician arrived for repair he found out there part number was incorrectly entered in the sears inventory. Another technician came to install a brand new oven with the same result within a few minutes after installation.

I purchased a counter microwave (Model # 721.66312500) on 12/04/06 from Sears department store. Shortly after I purchased the microwave, I noticed that sometimes I will get a smell, which is similar to burnt wire when I am using the unit. At other times, I will hear a popping noise about 10 seconds after I put food in the microwave. At this point, I know that the food isn't hot because generally food doesn't get hot that fast. Also, I check the temperature of my food, and it is the same way it was when I placed the food in the microwave. I have had a concern about this matter every since I noticed the smell and experienced the popping noise. I know that there have been some recalls, and I would not want to wait until a disaster occurs. Has there been a recall on this item? If not, then this particular microwave may need some attention.

I'm on disability and can't afford all this mess! When I hurt myself moving the microwave to the repairshop the first time - I told them on the phone to fix it here when the man came to work on my stove. The at-home repairman rescheduled the repairs for a month - twice. So it was 8 weeks after I called that the items were seen. Then when he got here he touched something on the back of the stove that sparked and fried some wires. They called the electrician that had worked on rewiring some of my house, and told me not to run anything till the wire was fixed. What we found was the main wire from the electric meter got welded into a glob. Sears denied they had anything to do with that and disscussed it with my electrician. The agreement bewteen them was that the bad wire from the meter was probably there all along and I NEEDED to pay for the repair of the wire myself.

purchased kenmore appliances from sears in n fort myers florida on 8/29/06..did not buy extended warranty. 16 months later oven vent was so hot burned a big hole in top of stainless stove.called sears. sent repair man out. After looking at model number found that stove was not a kenmore as stove name said and manual said,, it was a fridgidare.. purchased 4 stainless steel KENMORE appliances that really arent. I worked for general motors for 30 years,,when I purchase a ford..I do not want a Chevy.

my new kenmore elit microwave combination oven broke after exactley 1 year and 8 days after purchase. The glass on the inside of the door shattered for no reason what so ever. It completely shattered. The 1 year warrenty was up and they made me pay close to $100 dollars for the part and I have to replace it myself.

I purchased 3 appliances from Sears (Kenmore Brand) at the same time. A glass top electric stove, a dishwasher, and a refrigerator--all stainless steel, and not cheap. The stove has by far been the worst. Less than a year after I bought it, the door stopped closing correctly. Basically, the door doesn't close tightly. Because of the problems with the door, the self cleaner doesn't work. I've been afraid to use regular oven cleaner because I didn't want to ruin the self cleaner, but I finally did. Dirt and debris do get in between the glass door, which is supposed to be sealed. The temperature settings have never worked correctly; in my case the oven doesn't get hot enough, which I guess I should be happy about considering the other comments I've read on here.