About Jenn-Air Microwaves
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We bought our new Jenn-Air microwave oven combination one year ago; paid a ton of $$. We have had 4 service calls and are now on a first name basis with the repair woman. About once or twice every month - or once every 20 or 30 uses, the microwave unit just quits. The recommended solution is a "hard reset," which means you go to the circuit breaker panel and shut the power off to the unit for one minute...1,001 1,002 1,003... and then turn it back on (can you say, "reboot"?). Most of the electrical parts have been replaced on the microwave, but pretty much made no difference. I realize that is difficult to track down a sporadic problem, but we can't be the only ones with this problem. If we had it to do over, we would definitely purchase some other brand. We will never again purchase a Jenn-Air anything.
My drawer microwave is still under the original warranty and it has started sparking, as in FIRE, when in use. The company sends a technician out and he tells us this is due to a defect in the equipment where the factory enamel paint finish came off of the metal. They sent him with a little can of paint to spray it back on although he could not deny that we can expect his aftermarket paint to peel off faster than the factory paint did. The heat from the fire got so bad that it melted the wheels that allow the drawer to come out.
When I tell Jenn-Air safety department that I’m worried about a house fire since you don’t watch a microwave like a TV so I’m only going to know the paint came off during the next fire. So Jenn-Air offered me 40% of the price for a new microwave. Yes, you heard it right, 40%, about the amount you would get off on a good sale. The company takes the opportunity to capitalize on their own defect with another sale where I have to pay 60% of the price for a new unit. This is the original warranty and they would rather risk a house fire and potential harm to me and my family instead of replacing the microwave with a LKQ model. I am so deflated because I really thought Jenn-Air was a quality product, right up there with Wolf-SubZero but it is absolutely not even close. I am so devastated and disappointed.
I purchased model #JMV8208cs-1 over the stove microwave and exhaust unit in 2015. Beginning 2018 it began turning on by itself, and not turning on when you wanted it to. I paid a lot of money for this unit to have it malfunction in this time frame. In addition the unit is very large so the consumer needs to be very careful in considering the clearance. I have had to use gorilla tape to keep it closed but lately that is not working. I would not purchase this product again!
Very unhappy with the microwave/oven unit-we bought a cooktop and another wall oven that are great. The combination unit has a light that comes on spontaneously as well as a sound that it is shutting off when it is already off. This can go off every 20 minutes for hours unless you reshut it off. It is very frustrating when you spend this much money and have these problems. Contacted Jenn Air and they have no fix for it and no timetable for a fix. Will the oven turn on spontaneously???? Hopefully not.
I have now owned this product for over 6 months and would never consider buying it again. (Paid $800.) Today the service tech came out for his 2nd visit due to a 50 cent part he noted frequently breaks. Glad it was still under warranty!!! Jenn Air Microhood JMV8208CS has 6 fan settings and I only use the high so whenever I am finished I have to push the screen through each setting until it goes off. If I accidentally push it one too many times, I have to start all over again. Same goes with the Light option as I prefer to use only the high setting. The cooking time is a bit longer than what the package states - for example if it's 5 minutes, it will minimally take 5 minutes 30 seconds or even 6 minutes. I bought a Jenn Air gas stove top with electric oven at the same time and also have a couple issues with that as well.
Model jmc8130dds. Microwave oven combination bought new Summer 2006. Was 'told' is was "top of the line." Never been anything but trouble with doors, hinges, switches. Designed to fail. Well, the other day the outer glass panel on the microwave door fell off. Shattered on the floor. I have 2 year old twins. Got glass in feet. Spent hours digging glass out and still finding it on floor after vacuuming 4 times. The tabs on the bottom apparently let loose. Couldn't find exterior glass panel anywhere. Called Jenn-Air, was told they discontinued making replacements…UNBELIEVABLE!!! Jenn air rep told me, "Sorry don't make it anymore". I felt like a fool. Now I have a microwave with no exterior trim or glass. I’d have to throw away the entire unit ($3500) because Jenn air quit making the glass.
I was told law only requires them to make replacement parts for 7 years. First thing I noticed was the unit was manufactured in May 2005. I bought what I thought was new in June 2006 from Sears. Jenn air clearly isn't concerned about supporting their products or customers. I guess I'll tie a rope to the inner door frame to open it. I tell everyone who comes what Jenn air did to me here. Lesson learned, will never buy Jenn air again! Or from Sears.
I noticed other reviewers on here with the same issue and thought I should also voice my experience. After owning the Jenn-Air Microwave Hood combination Model JMV9186WP for 4 1/2 years with no problems, in June of 2016, the stainless steel cover (approx 30" long) and attached plastic vent box fell off and landed on my foot. I was not using the microwave at the time. Upon inspection, it was clear to see that the plastic tabs that the screws insert through to attach it to the metal frame of the microwave had deteriorated and crumbled apart. I immediately called my appliance repair group who came over later that week and replaced the part. He was quite surprised to see this and commented that he felt the same thing was likely to happen to the tab that connects the control panel to the frame.
Fast forward 9 months to March, 2017, and the exact same thing happens again. My 5 year extended warranty had since run out, and I was advised to call Jenn-Air directly. They are sending a new part with a repairman next week. I also stood my ground, and this is occurring with no cost to me. However, the problem still remains that this is happening at all. It was just a matter of luck that a small child, pet or something hot on the stove wasn't hit causing a much more serious situation.
Since this happened the first time after 4 1/2 years, and the second time after 9 months (3 of which I was away), it would seem that the replacement parts are even less stable than the original! Perhaps the heat rising from the stove/oven (their model by the way) is causing the plastic to become brittle with the changing temperature from room temperature to hot and back again, etc. Then the weight of the stainless cover panel contributes to the snapping of the tabs. I really think this should be a recalled piece before someone gets seriously injured or burned.
I purchased 3 appliances drop in range, dishwasher and microwave in 1998. The products are not worth buying in my opinion. I previously contacted your company concerning the microwave. I gave up on the other appliances. The microwave sweats profusely. When you open the door you have to have paper towels or dishtowels in abundance to catch the water. The interior of the microwave turned an ugly blackish color and rusted. The plastic wheel that the glass plate sets cut grooves into the bottom of the microwave and now it is one horrific mess. I contacted your technician about this some time ago and she told me that the excessive sweating in the microwave was a feature of your product and that there was nothing she could or would do about it. Just another unsatisfied customer. I will never purchase Jenn-Air products again and I will only give bad reviews. Thank You.
Jenn Air Model #JMV8208BAS. Inside rusted, no light, turns on by itself when the door is shut. To repair is $560.00. Forget it! I only paid $470.00 new. No more Jenn Air products for me!
After having two different grill/vents fall off of our microwave, I decided to check if anyone else has had the problem. The review listed on July 4, 2016 was exactly what happened to me. I opened the door and the vent fell, hitting me on my head. This microwave is only 4 years old. The last grill/vent I purchased only lasted one year. Appliance PartsPros.com does carry the replacement part, but I hesitate to buy another poor quality part. The soften food feature has also quit working. I am very disappointed with this "upscale" appliance.
Like others I opened the door to the microwave and the vent fell down landing on my bare feet. The stainless steel vent is 30" wide and the latches are made of plastic which overtime deteriorate. Fortunately nothing was being cooked on the range below. Jenn-Air should consider upgrading to metal latches for a more secure and safe vent. When I looked on the internet for parts on this very expensive appliance I found that parts for this model are no longer included as inventory. Of course! It was made in Korea!
They all keep breaking, failing and have a short life span. These products are top shelf priced but made cheaply and just are not worth the money or heartache. Just buy the cheap stuff and save your money, because either way you are going to have to replace it when it breaks.
The appliance does not come with a "how to use" brochure with step by step instructions. The dashboard instructions are very confusing and appear to be incorrect. I am a slow learner and a senior - and really need clear, precise guidelines for new technology. I was informed by the Director of Marketing and a representative of the Office of the President, that "teaching" consumers on how to use their products was not part of their job description. I had the appliance and how I had to learn how to use it on my own. Whatever happened to customer service and corporate social responsibility?
I have a Jenn-Air wall oven/microwave combo. The hinges that hold the door on broke very early on and it is the biggest hassle to put the door on. Since the hinge is broken, the door does not close tightly so the baking temperature is not consistent and the light is often on without me being aware so the light bulb has burned out several times. I am thinking of replacing the whole combo but to do so it is about $3500. I am so mad about this product, I would never, ever consider buying another Jenn-Air product of any kind.
We bought this Jenn-Air microwave/stove hood combo (model JMV8208BAS) in May 2008 for $625 plus $150 for extended warranty coverage. In May 2015 (well after the expiration of the extended warranty), it stopped working. It cost us $200 for a service visit to discover that the circuit panel had failed. We also discovered that Jenn-Air stopped producing replacement circuit panels for this model several years ago. Needless to say, we're pretty disgusted with both the poor reliability of this product and Jenn-Air's failure to support its products when they fail. We're now concerned about the Jenn-Air stove that we bought at the same time, which recently started making strange noises. I recently wrote Jenn-Air a message at its customer support website. If I have a positive customer service experience out of this (however unlikely that seems), I will update my comment. In the meantime, we're now avoiding products from Jenn-Air and its sister brands.
We also remodeled and replaced our old, reliable Kenmore appliances with Jenn-Air. Within the first 2 months, the microwave broke and had to be repaired (it took over a week for replacement parts). Then the oven computer decided we were Orthodox and we could no longer cook on the Sabbath. That took weeks to repair. The refrigerator has been repaired twice. The dishwasher has never stopped working but the plastic parts inside keep breaking and can't be replaced. Recently our microwave died again. What pieces of junk! And Jenn-Air doesn't care. When I complained they said I was 'wrong'!?
I purchased a new Jenn-air microwave July 2007 and had no problems unlike the horror stories I've read on this site until last evening when I opened it and the door fell apart leaving a big crack in the upper corner of the door. The model number is JMV8196AAB and the manufacture date is June of 2002!!! Which sounds like the supplier sold it to me already 5 years out of date!!! I'm sure it would be dangerous to use this with a huge crack and it looks like there is no place to complain to that will listen so this site is a good place to "vent".
This morning, when I opened my Jenn-Air microwave, the vent panel fell off and hit me in the face, cutting my nose and then hitting my foot. Very surprised and shocked to see that the cheap plastic clips that hold the heavy vent piece in place had broken to pieces. I'm lucky I did not suffer more injuries as a result of this design defect. Have just read on this site that other consumers have had the same thing happen with these plastic clips just falling apart, so Jenn-Air is clearly aware of this dangerous problem. My microwave is over my gas range; if a pot of water or some other hot item had been on the range when this fell, this could have resulted in burns, fires, etc.
Purchased this Jenn-Air combo microwave/oven on June 16, 2012 for $4,500 at Pacific Sales in San Dimas, CA. LUCKILY, I paid for a five-year extended warranty (something I normally don't do). The microwave magnetron & diode failed in September 2013. Called service on Oct 15, 2013. First visit to determine failure on Oct 29. Ordered part and finally installed on Nov 5, 2013. Appliance contractor only is in my area once a week - Tuesdays! And I live in 35 minutes from downtown Los Angeles!!!
Service engineer showed me the replacement part is different from the failed part, indicating they had made a change and original was inferior design, parts?? Who knows... Now again, May 2, 2014 - microwave fails to heat my cup of coffee. Immediately called service/warranty company. I'm anticipating the same problem, especially after Googling "Jenn-Air microwave repair problems"!!! I will NEVER purchase another Jenn-Air product again.... I worked hard for that $4500!!
Microwave is less than 18 months old and tabs holding vent fan cover have snapped again. Two small, light weight plastic tabs hold all the weight off the fan vent cover. This is a shoddy, poorly designed product.
I bought my microwave and oven wall unit four years ago and has had it fixed four times. First the panel board did not work then the microwave did not cook things at the right temp properly. The microwave is supposed to be an oven too. Well, every time I tried to use it, it did not work. The icing on top of the cake was yesterday, Christmas Day! I was having 20 people for dinner and the oven and microwave decided to quit four hours into cooking my 24pd turkey. I spent a lot of money on this unit and only to be told by Jenn-Air that the warranty is up and that they will not have a repair man out for a week.
I will never buy another Jenn-Air, Whirlpool product ever again and I would not recommend anyone else buy one either. The customer service sucks. And when speaking to them, keep your records in order because if you don't have proof, they will tell you they never promised you that. I hate this product and their service. They are certainly not there for the customer and they don't make a good product. STAY AWAY.
I purchased my appliance package for my new home in December 2002. All my appliances were Jenn Air or Maytag & were top of the line & Stainless Steel finish. Day one receiving these appliances I started having problems. Started with the convection oven/micro combo door not closing properly. The oven light would stay on during cooking & you could feel the heat coming from the front gap in the door. When I called the local dealer I purchased these from they came out & told me it was normal. Finally after arguing with Jenn Air about this continuing problem that they would not resolve, they told me the warranty would not cover this. I eventually got tired of this problem & hired another repair company to come out & they verified the hinges were defective & I had to pay for the repair. That was the beginning of my nightmares.
It then only continued to problems with the control panel on the oven, that had to be replaced at a cost to me. Jenn Air again wouldn't honor the warranty. Then the refrigerators defrost panel went out & the flapper mechanism on the door for the ice maker broke & half of the molded shelving tabs on the interior walls are cracked & breaking off. Oh & the defrost panel had to be replaced a 2nd time & now it is acting up again!!!! The pump in the washer broke, sitting in the garage unused for the past 7 yrs; knobs on the dryer broke off, have to use pliers to turn on; the dishwasher was leaking all over the kitchen & wouldn't drain; then the motor would just hum. Hasn't worked in 4 yrs.
The Jenn Air interchangeable cooktop glass insert cracked (that was the ONLY thing Jenn Air stood behind & replaced). The plug in outlet on the cooktop popped & caught fire while plugging in the griddle. The microwave on the oven/micro combo started arching & caught fire about 9 yrs ago, fried the magnetron. Jenn Air wouldn't stand by that either. Hasn't worked since.
Bottom line, I bought a $10,000.00 package of Jenn Air/Maytag lemons for my new house!!! I had just become a widow with 3 young children when I built this house & wanted to have dependable appliances so that it was one less thing to worry about while raising my children alone. Instead what I got was a bunch of headaches from constant appliances breaking down & a company that wouldn't stand behind their products! It cost me a lot of money for repairs that I needed for the children not to keep my NEW appliances up & running!!! I would NEVER buy or recommend anyone I know to EVER buy any appliances with this brand on them!! I am known in this town by the repairmen as "the lady with the lemons!!!!!"
Machine goes on after 3 or 4 tries = goes off before it finish time = rollers on turntable broke = 2nd replaced oven and still having problems = electrical problems = door not making contact for oven to go on.
This microwave is # 3 since 07/03/13. #1 was replaced because the turntable and lights activated when the DOOR open button was active. #2 was replaced mid-July and had same issue, plus it LEANED sideways to the front. The sales service staff came out and indicated nothing wrong, but in looking at the R front foot about 2 inches around, had a problem. That 2 inches was pushed from the underside into the bottom. # 3 arrived 8/5 and did not have the issues as #1 and #2, but 20 days after receiving THE TURN TABLE WAS NOT TURNING. Tried different cook settings; start button for 30 seconds, cook/time, and regular time and nothing. WE HAD A STRONG HOT PLASTIC SMELL, AND BACK RIGHT BASE WAS SO HOT TO TOUCH FOR > THAN AN HOUR .When cooled, unplugging the power cord and re-plugging into the outlet, the unit worked.
Jenn-Air was notified that this is a SAFETY ISSUE and they set up a SAFETY INSPECTION by their qualified service techs, and it was determined by the tech the magnetron tube and wattage was accurate. The turntable was working. When the tech tried to order the control panel: JA has a statement: THIS UNIT IS NOT REPARABLE BUT REPLACEABLE. The replacement arrives 9/13/2013. I found out from customer service that a rep for the company had been in and stating they found out some kind of wire to the control panel, I think, was miswired and might explain our issues. These are pretty good units, and cook popcorn quicker and with less kernels. I feel JA just has a bad batch. If these are made in China, that is the problem, and they have not done a good job with QA and need to bring their company back to the USA to produce. These returns are costing them money and they need to get a full report of what is happening.
About three years ago, we remodeled our kitchen and we purchased the highest price (we mistakenly assumed highest quality) range/microwave appliance. I believe we paid more than $3,000 for the appliance which looked beautiful. However, unfortunately it appears that with Jenn-Air, beauty is skin deep. This week, the microwave turntable stopped working and we contacted Jenn-Air. After a lot of arguments, they finally agreed to pay for the part and we pay for the labor. However, when the technician arrived, he noticed that (because of the maintenance-unfriendly design of the unit) he had to take the entire unit out and the labor charge for a simple motor replacement was about $250. The work is being done as we speak.
When the technician quoted me the labor cost and I immediately contacted Jenn-Air to ask them to pay for at least part of the labor. It took the customer service person half an hour to connect me to a supervisor who could make a decision. The answer was, "Sorry, tough luck, the unit is not under warranty." This was the last Jenn-Air or Whirlpool product our family will ever purchase. If you are planning to purchase major home appliances, it may be a good idea to search for customer rankings before making a decision. Had we reviewed customer rankings, we would most likely have purchased a different brand.
This unit w as replaced 8/5/13 because 20 days after purchased the turn table froze. We had strong hot burning plastic smell, and it was so hot right side bottom that we could not touch for over an HOUR>
I tried different settings for cooking the start button for 30 seconds, cook/timed and regular time with no results until I Unplugged and replugged.
JENN Air notified of SAFETY hazard and they sent a qualified Jenn Air service person from Appliance and Refrigeration HOSP. The magnetron and wattage was ok.
When service tried to order a control panel the company has a paragraph this unit IS NOT REPAIRABLE, BUT ONLY REPLACEBLE.
I later learned a J.A rep was into customer service where we bought it, and found out J.A. has a wiring issue, something is wired to the wrong location.
The thought from ARH on the first two units and noted foot damage to the first 2, might be that enough force was used and pushed the bottom into the controls and that is why the first two were activated and 3rd one wasn't.
this unit will be replaced and will be our # 4 since 07/03/2013.
Will we go for # 5, not sure as depends on the outcome of # 4.
JENN-Air Microwave oven MODEL JMC1116A6 - The original unit was reported to Consumer Affairs 7/07/2013 for the same problem as described below. This replacement arrived 07/08/2013 and no problem so the warranty was sent to Jenn AIR 7/15/2013. 7/16/2013 - my cousin by accident just happened to push the DOOR OPEN button ~ 1/2 way in, and the microwave came on, the turn table started, and NO food was in the unit. We have been to TWO outside SALES SOURCES for microwaves and both said this should not happen: "That seems to be a safety hazard issue." Another big issue, Microwave OVEN control buttons can't be seen without some kind of room light. One can't even read the words around or in the button.
We think the company needs to make a statement to the safety and/or hazard of this unit and RECALL THEM. Especially since this is the second unit. We had a tech from the company where we bought it to evaluated our new NEW air French door freezer, and he indicated that the turning on is normal. Since it doesn't feel normal we want to try to return it as damaged. POS the unit is a little taller and fits into a tight area.
This unit was returned to the place of purchase as damaged.
The push button to open the door continued to turn on the microwave, fan and turn table and was replaced same unit that also failed, as it had the same issues. The sales service person came out and decided nothing wrong, but that unit was replaced as it was damaged, as the front foot was pushed into the frame, and sat sideways.
Model JMC1116AS (serial) # XV3 15 00353 - We purchased and received this unit 7/6/2013 and only used 3 times. I noticed the stick on labels for the control buttons had a bubble in it and small scratch. In time, and my experience with other brands, this is a weak point and they can peel off and mostly likely will not be covered by warranty. Product registration for this unit will not be returned to the company as the unit will be replaced by the store 07/08/13. The BIG ISSUE that might be both a SAFETY AND FIRE HAZARD IS THE DOOR OPEN BUTTON. This is supposed to only open the door. And when we checked with a sales person from another store, we found out the observations that I accidentally stumbled on could be a BIG ISSUE and true. It is only to activate the door to open, NOT TURN ON THE UNIT.
By accident, I just happened to push the door open button past the point that opens the door and hold it there and the microwave turned itself on, the inside light came on, and the turn table moved. This is very dangerous because with the energy activation and nothing to absorb, this could cause a FIRE. NO one is hurt or compromised, but if the second unit comes with the same issue, then I would like to report that as well.
I purchased a Jenn-Air microwave/convection oven in 2010. Immediate failure of touch control panel and replaced under warranty. Less than a year later, both the invector and mag tube failed. They were replaced and I had to pay $125.00 for the service call. Now, 5 months after replacing those parts, the microwave is failing to heat. The company advised me to buy a service warranty. Bad product! It’s costing me more money all of the time, and the company is as defective as the product.
I purchased Jenn-Air built-ins for my new kitchen because it is well-designed. The microwave has repeatedly broken down. The unit was bought in 2007 to match the Jenn-Air slide-in gas stove below. It has now broken down 3 times because of the magnetron which is the central part of the microwave that makes the unit heat up. The magnetron has been replaced at the end of 2008, July 2011 and now January 2013. The cost of repairs has more than doubled the original cost of the product. With matching built-ins, it is very hard to buy another replacement brand. Jenn-Air's customer service is misnamed; it has nothing to do with the customer. They are arrogant and uncooperative. Don’t buy Jenn-Air is my recommendation.
I just purchased a new Jenn-Air 27" combo microwave / wall oven unit. I was very excited. To my utter disappointment, one of the microwave features is so ridiculous that I had to return it back. The microwave after finishing its job does not shut off itself. In fact, one has to either press the cancel button or open the door to shut it off. I wonder how would the consumer safety guys can ever pass a product like this. Apart from being a safety hazard and a nuisance, it will end up consuming more energy.
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