Hunter Fans Reviews

Purchased 5 FIVE Hunter Caribbean Breeze 54inch Ceiling Fan with Light after a few years 1 lights burned out, both lights. Heard a pop when turning on Lutron Skylark combo fan\light switch. But it was the bulbs replace the bulbs and did not work, replaced the Lutron Skylark wall light switch only the fan worked, tried new light bulbs again, still did not work. Tested the electrical current in the light sockets of the fan and there was no circuit current. Determined it was the light kit where the light bulbs screw into that was bad. Contacted Hunter and they inform me they do not make any replacement parts or have any available for this fan model. This fan was one of their most expensive fans they offered and we have five of them and now we are stranded when those parts fail. I would never ever, ever purchase another Hunter product again nor would I recommend this company brand to anyone

Purchased 2 hunter fans. Both lights in fan went out over time but fan still works. Was told the problem was on me they only replace fan motor. I would have went with a different brand if I would have known they don't back their "lifetime warranty". Don't mess with buying a hunter. They are junk. Not made like they use to and guy on customer service was rude.

After being recommended the wrong part by Hunter, they refused to replace or refund my full purchase amount. I spent almost two weeks trying to have my issue resolved. No luck at all. I highly recommend against giving this company your business. Any issues that may arise are not likely to be addressed with understanding or care. See picture. Right part was what I needed replaced, left part is what they sold me. One controls only the fan, and one controls the light and the fan. I needed the dual harness replaced, not the singular one they recommended and sent.

I ordered only a Hunter fan only but the package got lost. I opened a case online with them, they start dragging me case for months, until I went out of the warranty time and they could deny any help or reinvestment. Now that I am out of warranty they say is not their problem.

Installed 52" Havasu II, Model number: 53219. Worst designed fan I've ever seen. I am a 25-year electrician, do not buy this fan. Blade design is bad, the light kit is even worse. Hunter used to have better quality than this.

I bought a Hunter ceiling fan with remote 2 years ago and since it was a Hunter which I believed was one of the best brands in the market I misplaced the receipt or I didn't keep it. I can't remember 2 years ago but now it's not working and my electrician said it's the control module. I contacted Hunter and they were asking me for the receipt which I told them I do not have and I can't quite remember how I paid for it. I asked them if it was possible for them to send me a part so I can replace it even if I had to pay for it because I do like the fan and they told me they couldn't help me.

Nightmare customer service. I tried to get a replacement on ONE part and first I was told to go buy it at home depot or Lowe's and I had to explain that I paid several HUNDRED dollars for the fan and the part was not made correctly as the screws would not grip the hole that it was supposed to go in. After 3 calls they shipped me the wrong part. So I called them back and they said they're sending a new fan but won't cover the cost of the uninstall or the re install and that I didn't want a new fan I just want the one small part to attach the lights to it. Fan works and is quiet but Jesus is getting anything you need seem to be a nightmare. Pictured is the part I need (left) and the part they sent (right).

One of the worst customers service experiences ever. We lost our fan remote (kids!) Bought a replacement that wouldn't pair. Contacted them and explained everything. Refused to simply send me one. Never answered my questions. Ended up buying an overpriced universal one from them (they charged $10 to ship a tiny, light product). It hasn't arrived yet, but I have a strong feeling it won't work. Also, awful directions on the fan installation itself.

Remote stopped working. Fan is only a year old. I contacted customer service in a effort to obtain a new remote. They had me provide extensive documentation regarding proof of purchase and manufacturing numbers only to deny the claim stating that I am out of warranty. My option is to purchase a new remote or fan. This company does not support its customers or products. I would stay away.

Don't buy their products. They don't honor their lifetime warranty unless you keep your original receipt. We have a fan almost 15 years old and they won't honor lifetime warranty because they need to know when it was purchased!! Shouldn't matter. It is lifetime warranty. There isn't a date limitation!!

I recently purchased two Hunter ceiling fans directly from Hunter and paid my electrician to install them. The transmitter for the remote control for one fan was defective from the factory and would not work for my electrician. He called Hunter and got a trouble ticket number. When I contacted Hunter, here's what they said about their warranty: "Unfortunately, the warranty does not cover any installation costs, including the original installation of the fan, replacement of parts, or replacement fans." What kind of warranty is this? I was expecting them to stand behind their product and offer a warranty that is worth something.

As far as the fan is concerned, I haven't connected it yet. My issue is with their support desk and the manual. On page 9 of the Hunter Overton model number 52618 step 3 it describes how to connect the wall switch. The only problem with that is that the wall switch does not have any markings as depicted in the manual. So how do you hook it up? The "Help" desk was no help as it clearly was not a technician who know what he was talking about. Sad!

After paying an electrician to install a Hunter fan, the remote control receiver malfunctioned. This malfunction occurred under a week after installation. After contacting Hunter, they offered to send a replacement fan but it was on me to pay an electrician a second time. If you are not comfortable installing fans yourself, I would avoid Hunter fans as you may have to pay to have a fan installed more than once. In addition, the customer service experience was not great. The only thing they are willing to do is send a replacement fan and are unwilling to go above and beyond to make up for the inconvenience and loss of reinstalling the fan.

I wish I’d read reviews before I bought an original Hunter Fan eight years ago when rehabbing this beautiful old house we're in now. I didn’t only because we’ve had Hunter Fans for years. When one (of many we’ve owned) bit the dust about 20 years ago, Hunter replaced it immediately and with kind of gracious attitude you wish every customer service department had. However, when one of three fans we bought 8 years ago gave up the ghost and scrambled on top of the fan to photograph the model number, I noticed MADE IN CHINA and wondered, could this be the reason for the breakdown?

I had to find a different support person (through social media), but she was able to give me a helpful and reasonable resolution here.

I bought a Hunter fan directly from the company, I also purchased a wall switch and control pad that they told me was compatible with that fan. It turned out not to be so after 3 calls to customer service they would not return in 60$ is what I paid. I understand if it was a part that I could use but it absolutely wasn't. I will never buy or recommend to anyone hunter fans. How many millions is this company worth???? And you won't let me return something you said would work

I bought 3 ceiling fans, and one of them didn't work right, and I got in contact with Hunter Fan and instead of replacing the fan, they will send the parts so I can fix it myself or hire an electrician to change the parts, is insane you pay so much for the fan and now I need to pay an electrician to fix and change parts and install the ceiling fan back.

If I could give them a zero I would. We bought a ceiling fan, the light worked, the fan didn't. They wouldn't let us get a different fan. I told them numerous times that we didn't want the same fan but they sent it anyway. They wouldn't give me my money back or any option. Now I have 2 fans that are junk.

We purchased three Hunter fans for our bedrooms. Two of them died less than 2 years after being hung. The capacitors went out. I contacted customer service to see if I could order the capacitors and fix the fans myself (big DIY'er). Nope, have to purchase a whole new motor at...you guessed it, an inflated price. They wanted more for the motor than the whole (cheaper) fan I bought to replace these **.

As a long-term resident of Florida, my wife and I spend a lot of time on our covered porch. We wanted to replace our existing fan with a larger one. We bought a 6-bladed fan with a 64" blade span, hoping for cooling when outside. We had a professional electrician install the fan, which was flawless. There is no blade wobble, regardless of the speed. However, it hardly puts out any air. Occasionally there is a puff, but it is not consistent. I contacted Hunter's Customer Service which was extremely frustrating. They wanted to know the size of the room, insinuating the fan was too large for the room. I sent the dimensions, 40'x12'x8'. I also included a picture showing the screen room and the backyard. The Customer Service person could not use the picture and demanded room dimensions. The response was a flyer showing fan size versus room dimensions.

Right out of the box, only two speeds on BOTH fans. Not as impressed as Hunter might think I'd be with their 135 years of experience. In my experience, using better quality parts makes for a better product.

I am getting stuck with a Defective Hunter Ceiling Fan because the Hunter Fan Company has told their Customer Care department to do exactly the opposite - DON'T CARE. Their replies to my inquiries are almost nonexistent. And when they DO reply, their responses are more like the answers on one of those Magic 8 Balls:

I needed a part for my expensive Hunter fan and they straight up told me to buy a new fan. Guess this is what happen when hunter Biden runs a fan company while doing coke. Not only that calling them was a pain with a 40 minute hold time.

This month I put in a request for a new light kit for my Palermo fan model 21627. I was assigned a specialist name Rocio. He responded and asked me some questions. I explained how the glass itself broke inside the frame. It just shattered. When I removed the housing, it went to pieces. I thought Rocio was going to help me find and get a replacement.

Updated on 06/17/2023: I purchased 2 fans directly from Hunter Fans. I needed to return them. On hold for "hours" trying to get someone in customer service. Emails didn't work with return; they couldn't find my order due to the fact that I "called" my order in rather than purchasing online. Finally after several days of trying and on hold for hours on end; I spoke to someone who sent me return labels. I was told she would watch for returns and credit my cc account. It didn't happen. I had to protest the charge with my credit card company and am still waiting for a refund from Hunter Fans. Do yourself a favor. Purchase your Hunter Fans from Home Depot or Lowe's or anywhere but buying direct.

I have two Hunter Fans installed by my Home Builder in 2016. One failed recently and I contacted Customer Service for warranty assistance. They denied to help me since I don't have an original sales receipt showing the purchase. I explained to them that this was installed new by the Builder in my new house and I don't have a receipt. They refused to help me, and I explained in a new home you don't get a receipt for anything the builder installs. They don't care and said no receipt-no assistance. I've had Moen faucets provide my warranty assistance w/o a receipt for a defective faucet and the window mfr. also provided me some parts under warranty w/o a receipt. Don't have your builder install a Hunter Fan in your new home because when it fails-they won't help you. I've owned several Hunter Fans in the past and this is the 1st one to fail and will be my last one ever.

Hunter fans used to be made here in America, by skilled craftsmen. Now they're made in China, from cheap materials. I've hung many of Hunter fans and they're pieces of junk. Do not buy Hunter fans!!!!

Wow, I have to tell you that Hunter, the fan company, is the best I have ever dealt with in terms of their customer service in resolving an issue I had. I purchased a beautiful fan, but it wasn't working properly. I contacted Hunter and they promptly sent me a new receiver that they felt would solve the issue. Unfortunately it didn't. Then they went above and beyond and allowed me to pick a new fan of greater value. I did so and it was sent promptly. It's up, and perfect. I can't say enough about this company. As stressed as I was initially, they quickly resolved my issue and made me a very happy customer. I highly recommend their products to everyone!

I purchased 8 Hunter ceiling fans when we built our house. I recently contacted them to report that the motor had gone out on one of them since they advertise a lifetime warranty on the motor. I sent all the information they requested, and they remotely diagnosed my problem as a wiring harness problem, which it is not. The motor is bad and will not even turn on. They refuse to do anything about the bad motor so their lifetime warranty on their fan motors is worthless. I will never buy another Hunter fan since their advertisement regarding replacement on a motor is false and is misrepresenting their lifetime warranty.

Purchased 5 of their ceiling fans for a summer home that gets very little use. The fans use a rubber grommet to hold blades to unit. These grommets deteriorate after a few years which cause the blade to wobble and eventually fly off the fan. Hunter only stands behind their parts for 1 year. Poor quality and design. I would not purchase through them again.

Beautiful fan. It stopped working about a year after installation. My electrician came out, did his thing, and told me the remote receiver inside the fan was bad. I called into customer service, went through their automated attendant, and was told they’d call me back in 20 minutes. An hour later they returned the call. I told them in great detail the troubleshooting steps (as outlined in their owners manual) that both myself and the electrician followed, step by step. The electrician doesn’t just hang out at my house waiting on Hunter to return my call. Why would he, he’d already told me what was wrong with it.

The guy I spoke with about my Hunter ceiling fan model number 59224 told me the issue I'm having with my Hunter ceiling fan light is one they already know about and he walked me through steps to reset it, within minutes it was doing the same thing, flickering like a strobe light & because it's all built into each other, the light, the fan etc I can only buy a new ceiling fan, there is no fix. He offered me a discount on a new ceiling fan, I am not going to put money into another ceiling fan brand that I've had issues with, I'm very disappointed in Hunter for handling the situation this way. I paid $400 for this ceiling fan and it lasted 3 or 4 years. Hunter should have recalled the fan.

Had house built in 2016. Have had 3 of the 6 fans replaced. Sent copy of where we paid $475 more to have Hunter fans installed. Should have just went with the cheaper ones because they will not stand behind none of them because they said we have to have the original receipt from where they were originally sold.

Don't fall for the lifetime warranty on the motors because they require the original receipt. I purchase 3 fans in 2016 and now only 1 works. I spent 40 minutes on the phone trying to get the motors replaced and they require the original receipt. This is a policy clearly intended to avoid having to replace their crappy products. LIFE TIME WARRANTY is capitalized and the terms and conditions are font 8. DECEPTIVE COMPANY!!!

Remote doesn't work unless you get right up to the fan. Sometimes button for fan actually turns down the light (I'm not kidding!). Oh and look up the Magnuson–Moss Warranty Act. It shows it is actually ILLEGAL to deny warranty simply because you opened up your fan. Hunter must PROVE you actually damaged the fan by opening it. If they can't, they must honor the warranty by law. The burden of proof is on the company, not on you. Stand up for your rights. This law was enacted in the 70s and is still enforced today so the company is well aware they are breaking the law by denying you.

3 year old fan failed. Lifetime warranty so I called Hunter. Customer service says need proof of purchase. I had a shipping label, no good. So I called Lowe's and got proof of purchase. Sent to hunter. Now they say original sales receipt. I already gave them proof of purchase. I got no original sales receipt because it was an internet purchase. I will not buy another hunter fan. Piece of junk, and no warranty backup even with proof.

Jim helped us figure out we need more research on our product first before giving us advice. But we didn't know that before and was why we were stuck. Thank you Jim. Portland Oregon. 52 inch fan has no factory remote.

I have 5 Hunter Original fans that cost over $500 each. The pull chain 3 way switch on 2 of them don't work. I emailed Hunter service and they tell me that they do not sell replacement switches for the fan. They explained that if I had the proof of purchase they would simply replace the entire fan. Otherwise, I would have to just buy new fans. I find this utterly ridiculous that they could not supply a replacement three-way switch for a $500 fan and basically said without proof of purchase your only option is to buy a new fan. While my option is to buy a new fan I certainly will never buy a Hunter fan again. They would not even advise me of a comparable replacement switch that I could use. Terrible customer service and product support.

Contacted Hunter Fans Company about a fan that is making a scraping noise. Sent a video clip of the noise. Response from Hunter "Thank for contacting Hunter ... what kind of noise is the fan making". So I sent the video clip again. Few days later sent another email requesting an update. Hunter fans Response "what kind of noise is the fan making".

Unfortunately, I will never buy another Hunter Fan product again. I recently bought a fan that would specifically connect wirelessly. Hunter products and or applications do not work. I wish I had checked the reviews prior to purchasing and installing because once my didn't work and I tried to look up a solution all I saw was people having issues going all the way back to 2015. When I called Hunter customer service all I got was the run around, promises to call me back, which they never did. It appears based on what customer service reps told me there is essentially one women that they escalate these calls to, and she is never there and never gets back with you. I could drone on about the details, but don't care to put any more time into this. Suffice it to say, when I told them I would be returning the fan they didn't even care. What a shame used to be a good company, another good American company shipped over seas and run into the ground!

I installed 5 ceiling fans on my home. So far, 3 out of 5 have completely failed. I'm simply waiting for the other two to fail. These fans are garbage and nobody should even consider them as reliable. If you love climbing up and down ladders and replacing a fan every year or two, go for it.

I've installed perhaps 10 ceiling fans in my life - some easy, some not so easy. The Swanson model Hunter fan was the absolute worst of all by a long shot. The "Installation Manual" was worthless. The "complete" instructions were given in 15 steps covering about half of an 8 1/2" x 11" page total. The numbered steps were not sequential but rather scattered nonsensically around the page. Directly under step #1 is step #3, and under that is step #6 and under that is step #2! Step #4 is to the left of step #2, and so on.

In less than five years the thermal limiter in Hunter fan model 52105 went out making the light kit useless. No lights. A call to Hunter Fan reveals that this small fuse is not available unless you buy the entire wiring harness. Apparently, this is a frequent problem with Hunter fans based on the number of Youtube videos for replacing it, or bypassing it. With a problem this frequent, the fan company should logically offer the exact replacement part instead of gouging the consumer by having to buy the entire wiring harness as this small part simply plugs in. Sad commentary to the depths of poor quality that Hunter Fan has descended.

Would give 0 stars if I could. First they create a label, tracking of that label tells me fan will arrive Tuesday. Tuesday comes and goes with nothing, I email them, get ignored, after hours of trying to get ahold of someone (everyone I talked to was incredibly rude). I spend an entire day trying to convince them that a shipping label was made but the product never shipped, basically get called a liar repeatedly, they refused to refund me or cancel the order. This is 3 days after I was supposed to already have the fan. Finally I end up calling FedEx and tell them to cancel the tracking number and NOT pick this package up, after that they finally believed me and refunded me BUT did not refund me my shipping payment, for something that never actually shipped. I've encountered some terrible customer service before but these people take the cake. Give me my remaining $10 back and this review comes down. But for now be warned, this company is horrible.

We purchased (2) model 50599 Clyde Hill fans. I had to have some one Install them because I'm disabled. With the pandemic it took some time to get someone out. After installation the light on the fan would dim down then get brighter all on its own. This took a few minutes before it would happen. It happen on one unit right away the other took a few weeks before it started. I contact Hunter and they stated that the dimming function was turned on and went and told me steps to fix it by reprograming the remote. I did what they said to do and it did not work. So the technician said he would send out a new transceiver. So once received I had to hire the guy back to install it.

After watching several YouTubes on how to install a ceiling fan, I ran into 2 issues that took 2 calls to Hunter to fix. The fan motor hummed and the remote did not function properly. The 1st tech call told me to change out the dimmer switch on my wall to a single-pole switch. The humming stopped and the remote was able to manage the fan speeds properly. BUT the light for the fan did not respond to the remote, or so I thought. The 2nd Hunter tech recognized that I had to press the light switch for 5 secs as it can dim the lights and raise them, too. BINGO! The fan operates correctly now. I had been ready to return it to Costco as "junk." But patience saved me. Maybe if I were an electrician, I would have known why the fan hummed and the light appeared to be broken. Better instructions from Hunter would've helped, too.

I purchased 3 Hunter ceiling fans year and a half ago and one of them quit working. When you turn it on the motor just hums. Called Hunter, explained what was going on. They insisted I have the original receipt, I don't have it the person that I paid to install it, didn't give me a receipt for the fan it's self, just a bill for the job. The customer service rep I spoke with said without the original receipt too bad. So I asked to speak with a supervisor, after speaking with the supervisor he said the same thing too bad. I wouldn't recommend anyone buy anything from Hunter.

Make darn sure you are really in love with the design of your fan, because Hunter will accept returned products, but will not issue you credit back. In other words, they are crooks and will STEAL from you. Here are the details: We ordered 5 fans for our new home and decided to immediately return 2, because we discovered after receiving the product, that the fan design did not fit our decor at all. We immediately called customer support and asked to return 2 of the fans, and we were provided with 1 RMA. After several additional back and forths, the customer care rep finally understood that we were returning 2 products and eventually issued us a second RMA. We shipped the 2 products back to Hunter, and they sent us an email, confirmimg receipt of the returned products.

I purchased a ceiling fan and shipment was delayed due to the Pandemic so there was no product when the electrician arrived. There was a 2 month wait for the electrician to return (pandemic related) and tell me the fan was too small. I initiated a return the very next morning only to be told the return window had closed the day before. There is nothing the company will do to extend the return. The box has never been opened. I am shocked and saddened by this response by what I thought was a strong, reputable company. I will not purchase another Hunter fan again based on this very frustrating experience. My children are just in the house buying stage of their lives and I will be sure and share my thoughts on products with them also.

I purchased the Hunter fan Model numbers 50427, not a cheap one. The box did not say that there are no smart bulbs that fit this model. The problem is the light socket is small like a night light and the bulbs are slim. I have tried to find smart bulbs but they are not made. The smart bulbs that are small like a chandelier bulb but has a small socket. I tried a socket reducer but the wifi cannot connect because of the metal reducer is too thick to connect. I called the Hunter fan company and told them if they would've had some information on the box that there are no smart bulbs to fit it, I would've never bought it. There is a marketing problem. When I told Hunter this information the only thing they offered me was to purchase a $50 dollar remote. I will never buy another Hunter ceiling fan!

After buying what looked like a good quality ceiling fan with remote control, from Costco. It doesn't work properly, after less than a year. The low setting doesn't work. Then med/high settings & light will also stop now?

I bought 24 or so of these fans (yes that’s not a typo) It seems unlike normal fans these are only operated by a pull cord or an expensive remote.. My electrician incorrectly installed these with dimmer switches. They all buzzed to different degrees- put in a call to Melbourne to come and fix after the sparkie kept saying it was the fan. They sent their device guy who did something left and then we got an invoice but still the fans buzzed.. we didn’t pay the invoice. 28 months later more issues with some fans not working.

This is the second time contacting Hunter fans with a very loud "Humming" noise, "2" different fans,, JUST to be told "NOT" Warranty again,,, But would give me 35% off an Online sale plus pay shipping, when compared to others, it's probably 35% MORE, it' my last "Hunter" fan ever...

I Purchased Hunter fan several years ago. Recently the rotor in the motor failed. The motor as stated in the warranty is guaranteed for life. Even though I have the original box, warranty, and owner's manual they refused to honor the warranty because I could not find my original receipt. What a joke. I will never purchase another product of any kind from this company that does not back its products.

If I could give no stars I would. We ordered a Casablanca fan from Hunter (who owns Casablanca) and the fan that was sent was missing parts and could not be installed. We had hired installers who now have to come back at our expense to install the fan once Hunter sends the parts. This fan had apparently been sent to another customer who returned it to Hunter and without even checking they sent it on to us and they simply do not care. Very poor customer service. They did not even bother to say they were sorry for their own error.

Loved the modern look of this fan, had it installed professionally. The first day was good, the second day it started humming rather loudly. So disappointed in this company, I would return it but I don’t have the box. Do not buy this fan.

Bought a Hunter fan at Lowes that was missing pieces and had a cracked lamp shade out of the box. When I called their number in to order a new one I was sent back to Lowes to return the item for exchange. Lowes sent me to contact them because they didn't have any more in stock. Called Hunter Fans to have them walk me through an online order and find out they won't ship to Canada. I got a Reship.com account to have the package forwarded at my own expense, (over $50 with shipping and Duties), and Hunter Fans still had me go through Checkout for $30US for the parts.

I purchased 3 fans a few years ago. The pull chain for the light fixture broke. I searched for the part only to find out Hunter doesn’t make a lot of parts. Everything is assemblies. The part cost for other manufacturers is about $7-10 range. I called to get the assembly and they tell me it is unavailable. Strange, I thought companies were required to supply parts for 7 years after the last one sold/distributed. They told me they had a light fixture that would fit the cost $88-150 (for $2 part problem) or they would give me a discount on a new fan. I will not do business with this company again. They should replace the fan or provide a light fixture at the cost of the unavailable part. Still beware if a switch goes bad you will have to buy expensive units for repair. Other company’s make parts.

Hunter Fan use to be a quality ceiling fan manufacturer but have gone down hill. I purchased 2 ceiling fans and then 3 more for the house. Within 2 years, the bearings have gone out and now make noise while on and being from Texas.... They are on a lot. I contacted them regarding a warranty.... Well the warranty after the first year is ONLY for the motor and then you must pay a tech to come out and change the part but this is AFTER you provide a receipt for purchase, sorry but 2 years and the receipt is faded and not readable. So I did some handy man work and figured it was the bearing that is going bad, so I contacted Hunter to get the size of the bearing to buy and then replace myself, they stated both via email and phone that they do not know the bearing size....

I ordered and paid for a fan, waited for and paid a professional to install it only to find that the motor was bad, when we called customer service instead of help or an apology we were told to return it via the website or store where we purchased it. So I can now pay to ship it back, maybe get another poorly made fan with a bad motor and pay AGAIN to have it installed. I think I will just cut my losses and try a different company and do what I can to warn others.

I bought two Hunter ceiling fans and had them installed by a licensed electrician. One year later, the fan fell off the ceiling onto my leg. The other day, the other fan fell and crashed on the floor right in front of me. Luckily my cats had just moved. An engineer looked at them and there is a flaw with the way they screw together. The female end doesn’t have enough threads to make a good seal. I have been told so many times that fans don’t fall off the ceiling. Two of mine have and they don’t make this fan anymore. Model 28803. I’m now going to look at my four other Hunter fans to make sure it is not the same design. If they are, I’m taking them down before they fall down and really hurt or kill someone. I haven’t bothered calling yet because I have heard such awful reviews of customer service.

I got a 60 inch fan with light for my den. The lights burnt out and none will work when replacing. Not regular, not led, none. Called Hunter and was told 2 year old fan, too old for them to take care of. The cust service rep said I could go on e-Bay and try to get a part because there was a problem with a wattage limiter? He said I could get a 35% discount on a new fan. I didn't get this fan for 35 % of it's regular price so NO. I paid a lot for a specialty 60 inch fan that doesn't work. If the expected life of their fans is 2 years then they are selling something I would never want to buy again.

I have a small issue with my Hunter fan which I bought a few years ago, and for which I was rather interested in the quality of the product, and the lifetime warranty. But I have a small issue with a capacitor. And Hunter's only advice is to buy a new fan because they considered my product is "obsolete". Quite disappointing and no real added value when compared to competitors. Nevertheless thanks to the customer support for having addressed my request despite no solution.

Hunter used to be a quality brand, but evidently no longer. I have one less than 2 years old that no longer functions. They will not replace it, instead they accuse me of being a thief, or a dumpster diver. The photos I have of the installed product in my home are not enough. They insist on seeing the cash Home Depot receipt that is unreadable due to time and heat, so they say I am out of luck. If you do buy their substandard products, do yourself a favor and photocopy your receipt so this doesn't happen to you. No more Hunter products for me, and I suggest you do the same. I will never again purchase a shoddy product from this company that does not stand behind their guarantee, and treats their customers with this level of disrespect. Lifetime warranty is only as good as the heat activated receipt it is printed on. Stay away from this disingenuous company at all costs, or suffer the same fate as I did.

Trying to replace glass bowl to ceiling fan/light fixture and called to Hunter's customer service line. I don't have a manual or purchase invoice as was already installed in home prior to my purchasing. I cannot locate a model number and have difficulty on ladders (elderly). Hunter's line does not allow you to speak with anyone without having a model number and the automated system hangs up on you if you cannot provide one. Terrible customer service policy and practice.

My only regret is not being able to give zero stars. We built our house 21 years ago, with Hunter ceiling fans installed throughout. Recently, the motor failed on one of them. I called Hunter to claim under their "lifetime warranty." Hunter CSR: "Do you have a receipt for the fan?" Me: "No, it came with the house. But I can prove we have owned the house since it was built and that there was never another house at this address." Hunter CSR: "Can you get the builder send you the receipt, or a statement that he installed a Hunter fan." Me: "The builder, unfortunately, is dead." Hunter CSR: "Unless you can provide a document that you had that a Hunter fan installed with the house, we will not honor the warranty."

I purchased a new Hunter Highbury ll Fan on 5/7/20 from Home Depot. The fan made a humming noise on high speed the minute I turned it on. Aside from that the 3 speeds on the fan were much slower than all my other 4 fans. I contacted Hunter Fan customer service and they confirmed that is was a bad motor and sent out a new one the same day. They also sent a RMA for the return fan. The new fan arrived 4 days later. Humming noise is gone but the fan speeds are still slower than my other fans.???

I purchased 3 of the 52" Fremont LED Ceiling Fans on 3/18/20. when installing them one of the fans had a threaded rod for the light was to short. So could not install the light. Called Hunter like it says to do in the manual. Had to send proof of purchase. called 3 times and here I sit 2 months later and still no replacement. I will never buy anything from them again and I will tell others about their lousy customer service.

My husband and I purchased 3 Hunter fans from Lowes 3-4 years ago and they worked fine up until now. The one that we installed in our bedroom started making a clicking noise in the motor and overtime it had gotten worse. So we turned it off for a few days to not hear it until the room had gotten a little to warm. So I turned it back on and I started to smell a burning smell from it. It wasn't smoking but you could tell something inside of it was burning so I turned it back off.

My ceiling fan remote quit working. I have to turn on the light at the wall and the fan does run on the last speed it was on when quit working..the fan is a little over a year old. Bought a new battery and did a repair. No go. I called the company and my options are either buy a new remote or sensor in the fan. So I could buy a new remote to the tune of $48 and if that doesn't work, I can buy a new sensor...really!!!! What a piece of junk..I will never buy another Hunter Product again and will share my experience with this less than professional company.

New house in 8-2016 with 11 new Hunter Fans, to date 3 have had to be repaired. last one started smoking and like many other reviews could have burnt our house down. We have no receipt because builder installed all and therefore have NO warranty. But hunter rep offered a 35% discount on a new fire hazard. As they fail I will replace with anything but HUNTER. The old house had 5 Hunter fans that were 28 years old and only had to replace light bulbs, Now that's quality. The new fans are junk. Don't just take my word for it. Read all the reviews. I am not alone.

Hunter Fans does not reimburse clients for out of pocket expenses, due to a defective product, that I experienced with a fan less than 6 months old. One of the blades on the fan snapped where it was bolted on. Photo shows blade is ~ 6” lower than the rest of the blades. I asked them to pay for my electrician having to make extra trips to fix their product. Could not locate a supervisor when I asked to speak with one about this issue. They used to be a good company. Very disappointed.

Bought a satin black 42” ceiling fan new from Lowe’s, installed the base, then went to open the smaller box containing the light assy which is last to install and the ceramic housings that insulate and hold the light bulbs was all 3 broken. I contacted customer service and am told I’ll receive replacement parts in 7-10 days. A week later I get emailed on 7/26/2019 that the part is on backorder. I can’t return it to Lowe’s and customer service said their hands are tied. I still have a fan I can’t use. This is now 1/28/2020.

I purchased 3 of the Masterson Hunter ceiling fans when I built the house 3 years ago. All 3 have quit working now. 2 have stated smoking and 1 caught fire. I have bought hunter ceiling fans for every house we have ever owned. Never been so disappointed in a product period. I have replaced all 3 fans with a different manufacturer and will never buy another hunter ceiling fan period. I guess I'm lucky it didn't burn down the house. Do not buy a hunter product.

Bought out Hunter Ceiling fan from Lowes in 2013, the light stopped working when we replaced a light bulb. Never had a problem prior. Checked online for parts and it was very confusing so my husband called Hunter directly. The agent said that that particular model was discontinued and there are no parts manufactured for it anywhere. My husband is very hand and can fix most anything so he was discouraged but not going to let it go; especially since this ceiling fan matched my kitchen decor perfectly (cream colored and light fan blades). So he tried to order an electrical capacitor online. That didn't work either so he bit the bullet and called Hunter back and the agent was a lot nicer and said he would give us a 35% off any purchase at Hunter.com.

Customer service is terrible. Received a non-working fan. To get through to customer service takes over 35 mins. They said it was either the motor or receiver and instead of sending a new fan, they sent the cheaper part. I had to get my contractor to come back out a 2nd time to install the replacement part they sent. Still doesn't work. Now will have to get him to come a 3rd time costing $$ for labor hours. In addition, I have still not received a working fan from their customer service. I contacted them to notify that the receiver did not fix the problem. They failed to send out the replacement fan. I received an email from Hunter 13 days later saying that do not offer any kind of discount, compensation. I've paid full price for a fan that still is not working over 30 days later and out installer fees (requiring installer to come out 3x).

I purchased 3 of the same model 52011 Hunter ceiling fans last year and they have been installed for 15 months. The fan quit working on 1 about 3 weeks ago and 1 week ago a second one quit working and now my third is on its way out. All of the lights work but fans do not. I called Hunter and they said the relays were bad and were on backorder until the end of August and that I could purchase them for $20 a piece or get 35% off of new fans. This was not the answer I wanted. I will never buy another Hunter fan if that is how long they are going to last. Buyer beware!

I purchased 5 Hunter Fans 5 years ago. One in the guest room, which hardly gets any use suddenly came to a grinding halt. After doing some research, I discovered that I needed a wire harness replacement. I placed an order on July 6, 2019. The cost of the part was $20. I paid for 2nd day air which was $19.99. I also ordered another small item (oil). I got an email confirming my order. But for several days in a row I kept getting other emails stating my shopping cart was still full of items. By July 10th I still had no wire harness. I also had no shipping confirmation. I tried calling customer service but you are not actually allowed to talk to anybody on the phone about an order already placed, it directs you to the website as your only option for the status.

We purchased 3 fans at Costco and paid to have them installed. After a few days all 3 fans started humming very loud. I called Hunter and they said they only make that particular fan for Costco and that we should have purchased direct from Hunter???? Does that mean they make inferior products for Costco? (That will be my next call). They gave me the option to return the fans to Costco and they would give me a 40% discount off one of their fans direct from them? I asked them how that solves my problem that I already paid to have them installed and now I have to pay someone to take them down and put new ones up. I was then told they can send me out some kind of harness but it was backordered and would be two months before I get it.

I was under the impression that Hunter used to be a quality brand of ceiling fan - apparently that is not the case any more. I purchased this fan from Home Depot (1st mistake) and installed it. After a little over a year (think: "warranty"), the fan began to run "backwards" and I was unable to change its direction. After calling Customer Support, Hunter sent me out a new switch wire harness assembly to change out.

I can't even begin to tell you how incredibly inconvenient and obnoxious my experience with Hunter Fans was. I purchased this $200+ fan from Lowe's, in hopes that spending the extra money, the fan would work flawlessly. That was definitely not the case. The remote does not work at all, the light will not dim, and it is stuck on one speed. I reached out to Hunter Fans customer service, just to be extremely let down. All the replacement parts that I needed are in back-stock until late August. After about 15 emails back and forth, I am leaving the conversation irritated, empty-handed and never wanting to work with this company again. Do yourself a favor, and when ceiling fan shopping, go with another company.

I purchased three ceiling fans and had to uninstall two of the three as they didn't work. I had to pay an electrician and because of their bad product, I also have to have to pay an electrician to take them down and then reinstall. No help from Hunter, of course. Think twice before buying model #52047. Cheap stuff.

Seems as if I am not the only Hunter Fan support caller with support problems. I requested a call back after being told there was a 20 minute wait time, after 45 minutes I gave up. Called again, nothing.

Installed new Hunter fan and it did not work correctly. I called customer support for existing customers and waited on hold over an hour and no one would ever answer the phone. I hung up and called the 800 number a second time but this time I asked for new customer support. They answered the phone in 35 seconds. They place all of their customer support in new sales and none in existing customers. The product is of very low quality with no support for existing customers.

I have a Hunter ceiling fan/light combo, Model 28736. The lights stopped working, but the fan worked fine. Turns out all such devices have a thermal fuse (also called a fusible link or wattage limiter). I think such fuses are required by FTC. Anyway, this part had failed. Called Hunter, but they said they no longer make the model, so they would not help me find the part. They offered a discount on a new fan/light: for a $5-$10 part! I asked to be connected to their engineering or design departments, to find out what part they use on their current models. All fan/lights must have one. They refused!

Installed a new fan/light. Light worked, fan just hummed. Customer service offered to send me a replacement part to try and repair. They have not responded to my emails. I will never purchase any of their products in the future.

I bought a Channing ceiling fan model 52070 and in less than a year the fan stopped working! I called about 6 times and after 30 minutes a call no respond just listening to a classic music. I called the sales department and they answer in less than 4 minutes. I explained to the sales person Lisa the situation and she said let me find someone to help 33 minutes later and no one on the line. Very bad product and bad customer service. Don't buy.

I have been installing ceiling fans for 30 years. Unless a customer had a brand preference, I would always recommend Hunter brand. But over the past 4 or so years, that has changed. I feel that Hunter Fans don't deliver the air velocity and movement vs other store brands, and I have recently had issues with wobble when I've installed Hunter. Overall, I have more callbacks on Hunter Fans than others. I've had 7 capacitors fail over the past 4 years and 2 on/off switches have failed on fans that weren't over 3 years old. Hunter has, in my opinion, cheapened their brand in order to compete with Home Depot and Lowe's store brands... and they've compromised their previous quality in the process.

I have bought numerous Hunter Fans over the years. Recently had one that stopped working after we had water seepage in our basement after a severe storm. Our electrician said that it was shot and did not think it could be repaired. I researched the warranty info and knew that I needed the receipt, but could not find it at the time. So, we repaired the storm damage and replaced the broken fan with two new Hunter Fans.

Hunter celing fan bluetooth pairing. Purchased two Hunter Ceiling Fans 3 years ago and had them professionally installed. Had an enormous problem pairing two separate bedrooms. Hunter reluctantly sent a new receiver and transmitter which fixed the problem. We lost power in early March 2019. Called Hunter Technical support, waited for 20 minutes on hold - at 5:00pm EST they hung up.

Installed a brand new Hunter ceiling fan model 53159. The light kit pull did not engage therefore lights did not work. Talked with Lowe’s and informed the fan was discontinued. Contacted Hunter and interacted with rude customer service agent. Informed part was back ordered (couple of months). That should be a red flag to all reading this review. Taking fan back to Lowe’s. Hunter's best days seem to be behind them.

I'm reviewing Hunter ceiling fans because they DO NOT honor their lifetime warranty on ceiling fans. I had a ceiling fan for about 5 years that broke a fan chain. They "discontinued" the ceiling fan and didn’t have a replacement. CSR at Hunter rude and disrespectful. Did not offer replacement...just a 10% discount (Same as Lowe's gave me). Bought a Harbor Freight based on the recommendations from associates at Lowe’s that states Hunter ceiling fans does not honor their warranties. Highly disappointed in Hunter ceiling fans!

Short version: we bought 3 Hunter Fans and had them all professionally installed by a certified electrician and had to replace 2 units as the motor was not sitting properly. We returned both and reinstalled the new ones well. At least this time we only had to take 1 back for the same problem. I called customer service to have them not only send me out a new fan (I will return for refund and buy another brand) but to help with the install cost as it cost $400 in total labour to put up and take down. They did not cover any cost and I am still waiting for my replacement fan (3 weeks).

I purchased a Hunter fan in 2010. In 2013 the light switch started flickering and then finally went out. This was the same time we had a new baby. I didn't bother to do anything about it until I caught up on sleep 5 years later. I called Hunter and described the problem. They told me to purchase a new light switch. So I did for $29.99 and hooked it up. Same problem still the light would not work. I called Hunter - they offered me to buy a new fan at 35% off. Wooppee - no I want a new light switched. I suspected this little black box that looked like it may be some sort of surge protector for the light. The sticker on the side of it shows model 98480X part number 98480-02. Called Hunter again and they said they no longer make that part and but I can get a new fan for 35% off.

I have a 10 year old State Street edition Hunter fan, and the remote control doesn't work any longer. I called Hunter and they told me they don't make that remote any longer, (and no current remotes work with this fan). Their suggestion is to buy a new fan (at 35% off) and install it. The original fan was 400.00 and has a Tiffany globe (they make nothing like it now). At 35% off that is still 260.00 dollars and the cost to have it installed (I am disabled now and cannot do it myself any longer). Plus the fact that my wife loved that fan, (the colors were perfect). Hunter used to be a quality company that you could count on for outstanding service and customer care, I guess that is no longer the case. So the bottom line is that I now have a very pretty, expensive fan that I can no longer turn on or off. (It does not have any chain controls at all.)

I bought a fan ($500) and it did not fit the room. I found Hunter's return policy online and it said just return the fan within 45 days for a refund. I returned it in 5 days (FedEx - Hunter provided return label). I didn't hear anything for several weeks so I called customer service and despite having a record of the order and order number, they would not acknowledge that a credit was being created, nor would they transfer me to a supervisor. I went back to FedEx and obtained a Proof of Delivery of the returned fan. I assumed if I waited I would eventually receive a credit. But I didn't so I gave it to Mastercard who finally got my $ back through the dispute process. Hunter is a sleazy outfit for sure. BE CAREFUL DEALING WITH THIS COMPANY.

We purchased a remote control along with a transmitter. We did not realize that the remote control had the transmitter so we had an extra transmitter at that point. We returned the extra transmitter in September. I have called multiple times to inquire about being credited for the part we returned. The first time I called I was told that we should get our credit between November 27 and December 6. When I called again in January I was told they would have the floor supervisor follow up with their credit department. I was told that they would get back to me “usually” within 24 hours. We never heard from them so I waited until we got another statement from our credit card and still no credit. It’s very aggravating that we can’t get our credit. And, trying to reach someone when you call is almost impossible.

I purchased a Hunter Fan for my bedroom 4 years ago. One year ago, the light limiter went out; they sent me a new one at my cost. One year later, and the limiter has gone out again. The replacement part is on back order until May. Hunter offered to send me a new fan; however, since I did not have my receipt, they wanted a picture of the gold sticker on the bracket. In order to see this, I have to take the whole fan down, so the support person told me I could just take a picture of my fan as proof of purchase. I emailed her back with some questions and never heard back so I called again; the new support person told me I needed the picture of the gold sticker and could see it without taking down the whole fan.

My husband and I just bought our first home and moved in 2 weeks ago. We noticed beautiful ceiling fans in almost every room and that was very appealing to us. All of the fans were hooked up to switches or had chains/knobs to pull except for one. It was a Hunter fan and it basically looked new, but we just could not get it to work. Long story short this Hunter fan required a remote and the previous owner forget to leave it for us and packed it away in a storage unit (not easily accessible). The previous owners were nice enough to buy us a universal remote from Hunter to help us for their mistake, but it wouldn't work. I got the serial number for the remote and looked for it on the Hunter website, Amazon, eBay, etc. with no luck.

I own five Hunter original fans with lifetime warranties. The fans were purchased in 1979 and I still have the sales receipt. One of the fans shorted out recently and I contacted Hunter to ask if their lifetime warranty was really still good after 39 years. My wife said I was crazy but Hunter said no problem. I filled out a report and Hunter sent me a brand new fan. Now that’s a warranty! By the way, I also recently purchased two Hunter 54” Antero fans that went up easily and run smoothly and quietly. I sometimes read bad reviews on Hunter fans but my experiences have been excellent. By the way, I’m retired military with no connection to Hunter whatsoever.

Came home to kitchen full of smoke. Ceiling Fan extremely hot to touch and smoking, horrible smell. Husband was able to take down fan and inside wiring and plastic components completely melted. Lucky we came home before our house burned down. We have 3 more of these same fans mounted and now will have to replace them all for fear of a fire while we are gone or sleeping!

I have two Hunter Fans in my home. Both around the 3-4 year old range. The Oakhurst is a ceiling hugger model. Just recently, it stopped working and we could hear a type of clicking sound from the motor. Turned out the motor was sparking. I also saw smoke coming from it. I turned off the electric to it. It appears the windings in the motor shorted out. I am in contact with Hunter for replacement. The motors have a lifetime limited warranty on them. We'll see if they stand behind their product. Lucky it didn't start a fire. We use the fan every night when we go to bed.

I have purchased at least 3 Hunter 52" Oak Hurst Model #52124 flush mount ceiling fans from Home Depot in the past 2 or 3 years. All of them have had the same issues with the motor making noise. I was able to return them to Home Depot without issue but this one is past their warranty period. When I contacted Hunter they asked several questions and after I had told them I had same issue with 3 of their fans already and the motor has bad windings they said that wasn't the problem. They said we have to go through a process before we can replace the bad motor. They said it was the wiring harness and that isn't covered under warranty. It costs $20.00 plus shipping and handling. I am still going to have issue with bad motor and be out $30.00+. I strongly advise anyone looking to buy Hunter ceiling fans "Not To." I am going to toss this fan in the trash and never buy another Hunter product again. Bad customer service and bad warranty process.

Bought the fan at Lowe's. First time I pulled on chain it broke off within the housing. Hunter service said they would send a new wiring harness??? Never got it. Now they want me to prove I never got it? I have an expensive light hanging in my room. They will not respond to me or send me what I need to fix it. Terrible company to do business with.

Installed their ceiling fan. Pulled the chain for fan and it came right out. Broke inside. They said I needed a new internal part and would send to me. They said they would ship new part. Never did and they never responded. It is now just an awkward light fixture.

I had a cracked fan globe on a Hunter fan, so I ordered a replacement globe on Hunter Fans' website. My wife suggested I try gluing the pieces together and it worked so I called Hunter Fan the same day I ordered the part to cancel the order. I was given a cancellation number. The refund was supposed to take 14 business days. I waited 14 days and I did not receive the refund. I then proceeded to call every 14 days and every time I was told there was some sort of problem and it would take another 14 days. They also told me I would have to return the part but they never seem to understand that the part was never shipped! After 4 rounds of this, it was obvious they never intended to refund the money or ship me the part. So I had to put a dispute on my credit card and eventually got my money back. Horrible customer service!

We purchased a Hunter Heathrow Fan about 3 years ago. The fan motor died in August and they did not honor the lifetime warranty. Now I have suffered without a fan during the hottest part of the summer.

I purchased a Dempsey low profile fan, 44". After mounting it which was a gigantic pain, I realized the 44" is too small. I contacted Hunter after spending hours on their website trying to find replacement 52" blades that I would switch out. Their website is impossible to order parts from. Customer service should be called "Customer NO Service". I was told they wouldn't sell me the 52" blades because the fan I have isn't designed for the larger blades and it would void my warranty. I told them that was fine and I would accept the responsibility. I will bet $.25 that the motor is exactly the same for the 44" and the 52" fans. My only options are to live with the 44", take it down and take it apart for return, or buy a whole new 52" fan. I will NEVER buy another Hunter fan.

We have three Hunter fans in our Colorado home and four Hunter fans in our Arizona home. We will never purchase another Hunter fan. I have seen all of the other negative reviews about Hunter fans and I will add my opinion of a company that says I have to replace two matching fans that are mounted 20 feet up just because the remote receiver in one is bad. They no longer have the replacement part so they suggest throwing two fans into a landfill and buy two new fans. How stupid.

We purchased two of these fans and within six months they starting ticking so badly that we found ourselves avoiding running them. This defeats the purpose of having them in the first place. Contacted customer service with no response. Am VERY disappointed.

We purchased two of these fans and within six months the ticking sounds were terrible. So much so that we avoid running the fans at all which defeats the purpose of having them in the first place. Had contacted customer service once before and never heard back. Would replace these with a different brand if I could afford it. Very disappointing.

Bought this product about a year ago, worked fine for that time then quit working, was still under warranty contacted Hunter customer service who troubleshooted the problem stating it was either the remote control receiver or the fan switch. They sent me the remote receiver after determining this was the issue according to their diagnosis so I replaced this still didn’t fix the problem. I re-emailed customer service again stating this didn’t fix the problem, I was going to ask them to send me the fan switch to try that part but the email chain got lost in discussion so I ended up buying the part myself to expedite fixing the problem hopefully because it would take a long time to get a response from email customer service.

Bought a top of line Casablanca heritage II ceiling fan with light fixture by Hunter Fans for $800. Hardly used but now it has developed a vibration noise. Called Hunter Fans and found out that there are no technicians for repair or replacement parts. They referred me to a guy 300 miles away from my home to troubleshoot. No help, except to say, "Take it apart yourself and figure it out". Stay away from this company - no support! You'll eventually be stuck with a broken noisy fan that can't be repaired.

Blade arm for Hunter fan broke, holes and distance in the part makes it special. Tried to call Hunter company. First in automated call service. Neither I could get an operator or a specialist for help. Finally when I got through I been on hold for 20 minutes and I gave up. I looked online. I thought blade arm may be common for 52" fan. No luck. Now I have no choice but get a whole new fan. Would ever buy a Hunter fan or suggest any one to buy??? Not in my life.

I emailed the company to get the right light kit for my fan, I gave all required information. Their tech emailed back after a few days and told me any light kit would work with my fan. That was false, after receiving product I was told my model fan did not have a compatible light kit. I tried to return. They told me I wouldn’t get the taxes refunded to me, I live in Ohio. I have never heard of this. They told me 14-21 days for a refund. It has been 35 days with no refund. Multiple emails sent with no reply.

2003 I bought a Hunter Fan... great fan that one. Too bad it went bad in 2017. It came with a lifetime warranty though so that should be good right?? Hold on, I made a warranty claim and they did send me a new fan... we hooked it up (it's up some 14-1/2' in a cathedral ceiling) and turned it on. Nothing, not even a moan! Paid an electrician to check it out thinking it must not have been the fan but alas he agreed, the new and old fans were capput.

In the order process. Went to their website which is well designed and shows models available to order from 3rd party retailers (ie Costco, Home Depot, etc) or from Hunter direct. Upon ordering my product you're given no indication on whether the product is in stock or when it'll be delivered, something common and expected in today e-commerce market; Amazon and Home Depot. Only option is to choose Ground or 2 Day delivery. Following order process (Friday 8p) again given no indication of delivery date.

Hunter 54" WiFi fan: (Signal Model 59224) The Good: The fan finish is very attractive, the method for mounting the blades is good, only one connection instead of two on many fans. The fan is whisper quiet. The light is bright. This fan can be controlled from Apple and Android devices. It can also be controlled from voice assistants such as Amazon Echo. Adding the skill to Alexa was normal. Customer service was good and addressed my needs.

I bought and install 3 identical ceiling fans from Hunter Fans Company for my great room in Oct 2012. The fans had stickers on them showing that they had been manufactured Aug 2012. Last week, 5 years after the fans were manufactured, one of the light bulbs burnt out. When I removed the dead bulb, there was a pop and a spark in the light fixture. I went ahead and installed the new bulb, but the fixture would not work. I called the company to order a replacement light kit assembly. They took my order and sent me a hanger bracket assembly, not a light kit assembly.

I have been attempting to purchase a replacement globe/shade for a Hunter ceiling fan! I purchased the fan on July, 2017. The globe was broken approximately 6 weeks later. When I tried to order a replacement online, the part was listed as unavailable. Subsequently, I have been trying to contact Hunter Customer Service to learn when the part would become available. I have been trying to contact Hunter by telephone for nearly to six (6) months. Their automated answering system has left me on hold, several times, for 45 to 50, minutes without ever responding. Finally, the replacement part was listed as available online. When the part arrived on February, 2018; it was the wrong part! The globe Love was the wrong color and the wrong shape and could not be mounted on the lighting fixture since the hole in the base was 1 1/4" and the original had two small 1/4" holes in the base.

I purchased this Hunter Retractable Fan from Lowe's. It took two months for the fan to arrive. I had it professionally installed and after a month the light stopped working. I had the electrician out again to check the problem and he said I'd have to contact the company. I just spoke with them and rather than just send me a light kit for this VERY expensive fan, they send me an email for me to verify the wiring is correct. Then I've been told by Chris that I'll have to have the electrician verify the problem. In the event it's verified, then they will supposedly send me a light kit. This is ridiculous.

Purchased an expensive Hunter ceiling fan and paid to have installed. The light went out after a year and there was no way to fix it. Contacted Hunter and they said, "Sorry. We don't make these anymore and there is nothing we can do." Unreal. Terrible customer service and the last time I will deal with this so called company. Do not recommend.

Ordered a fan that took a month to come in, probably not Hunter's fault. The fan arrived with broken bulbs and a faulty blade arm. I have been attempting for two weeks to get them to tell me how to access the blade arm screws, (once assembled, they are hidden) but it seems they can't grasp what I am asking for. 5 times they have given me the exact same answer that I told them DOES NOT WORK. They don't reply to emails and you are on hold endlessly when you call.

I purchased 3 Hunter Ceiling fans with remotes over a week ago. After installation by an electrician, none of the remotes would dim the 4 lights. I called Hunter's customer assistance line. Those words are what we call an oxymoron! First call I was on hold for 57 minutes. Second call 1 hour 10 minutes. Third call 1 hour 5 minutes. I called twice more and used the option to be called back. Four days later nothing. Are they kidding. I finally called. I pressed all 0s to get around their phone service. I was able to get a supervisor. The answer, "we'll send you 3 more remotes". So if you buy one of their products be aware. Quality is extremely poor and if you have a problem just take them down and return them. I do not suggest that anyone buy a Hunter product.

We moved into our house and shortly afterwards the lights went out on two Hunter ceiling fans that were a few years old. I was told the part was discontinued, so I have lived with a dark room for a few months now, delaying biting the bullet of purchasing two new fans. Then, another Hunter fan did the very same thing! This one is newer, and professionally installed three years ago. I’m emailing back and forth with Hunter about it, and will see how they handle it. In the meantime, I have yet another dark room. Hunter products are terrible and not worth the money spent or the time and hassle. Now I must hire an electrician to replace them... more expenses!

The worst bunch of scam artists. Lifetime warranty??? What a load of crap. They will make you crazy ten times with their demands for troubleshooting. One hundred percent rip off. Customer support? They hired them from welfare rolls or outsourced them to local prison. NEVER EVER BUY THEIR ** AGAIN. CHEAP CRAP BREAKS DOWN OFTEN, THEIR WARRANTY A PIECE OF GARBAGE.

I have been smelling a sweet smell and didn't know where it was coming from. My God. My neck is tight for no reason and have been sick not knowing why. I'm pretty healthy so it didn't make sense. Finally I googled weird smell from Hunter Fans. I couldn't believe this was happening kind of bittersweet. You're happy to find the issue and know you're not crazy, then the fact I've inhaled this crap for so long. I can't afford to be going to the doctor especially not really know what the hell is wrong. I'm so upset that a company didn't have a recall and make this public. I read on previous remarks that even formaldehyde could have played a part in my forgetfulness. Pray for me please???

A few weeks ago I started to smell a "metallic", "Electrical", burning smell. I was able to trace the smell the Hunter Ceiling Fan in my master bedroom. I turned the fan off, but continue to smell the smell. I cut the fan back on and it no longer worked, apparently, the motor had burned out. My neighbor took the light fixture off the fan and we found melted and burned wires. He suggested that I purchase a new light kit. My electrician told me that it was fortunate that I turned the fan off, as it would have eventually resulted in a fire in my home and that I should NOT replace the light kit as the whole fan was affected. (When I spoke to the Hunter representative, she disagreed with the Electrician. Who do you think I'm going to take advice from??)

Love their fans but their customer service department is the worst I've ever encountered. You never can speak to anyone. Indefinite holds, rerouting to voice mailboxes that are full and then they hang up on you, and answers to emails that don't even pertain to what you are writing to them about. So purchase your Hunter Fans at a local store and if you have a problem, just take it back to that store because you'll never get to speak to anyone about it at Hunter Fan.

I called Hunter to ask for a part number and the representative I talked to was very rude, the opposite of being polite or respectful and he hang up the phone on me. That's not appropriate or acceptable. They should be ashamed for treating the customers like this. I will never buy a Hunter fan.

My wife and I over the years have purchased several Hunter fans, one being an 'Original' fan. When purchasing, the sales people said the Original comes with a lifetime warranty, which was one of the reasons for paying more for the model. The Original, after using for thirty years is now making noise. Contacted the service department, but they will not honor any warranty without a receipt. We ask how many people keep all their receipts over the last thirty years? We believe this is a cheap way out, showing that Hunter Fans does not truly stand behind their products. Needless to say, we will not be buying any more Hunter fans.

I had a similar experience to that of Timothy of Lakeland, FL. I purchased 2 Hunter Ceiling Fans Model 51027 with light assembly. The fans both worked fine for a while but within a year the light on one of them no longer functioned and I needed to replace the wire harness. (I figured this out by swapping parts with the working fan). When I contacted Hunter back in the summer the very friendly support staff told me it was on back order but was within 30 days of being available. Then a month later they told me I had to wait until October. Waiting impatiently!

Let me start out by saying Hunter Fans used to have a great reputation for quality ceiling fans. They must have cheapened them up considerably as the fan I purchased 1 year ago, has already stopped working. I called their customer service and they diagnosed the problem over the phone and I was told I needed a light switch assembly. I was told they were on backorder but expected them any day. I gave them my credit card number and they said they would ship my part as soon as it was available. 3 weeks later I still had no part and no update about when it was going to be sent to me.

I have always bought Hunter Fans because they used to be a good quality fan but the last 10 fans I have bought only lasted about a year. I don't know what is going on but I will never buy a Hunter Fan again until they start producing a better quality item. I say to whoever thinks about buying a Hunter Fan needs to think about a better product because Hunter Fans are junk now. I'm very disappointed with these fans.

Attempted to obtain a replacement remote from Hunter for my 10-year-old ceiling fan. Hunter's Initial Response: "Please get on a ladder and look at the top of your fan's motor housing about 6 inches from your ceiling and get the model number... If you can see it. Oh... And if you can't see it... Hire an electrician to disconnect your fan and lower it and read it to you. Then call us back with the model number." Hunter's Final Response: "We're sorry, but we no longer offer a remote for your fan, or any conversion kit to a more current remote unit. But, you can buy a new fan from us if you like. That's just the way we do business. We wouldn't make any money, if you could easily replace your remote for a 10-year-old fan."

I purchased my fan online and found it to be easy to install, runs quiet and smooth with no vibrations. I purchased the fan without a light kit and installed the light from my old fan (had to do some modifying to base switch to mount light) but worked well and looks good. Just want to say job well done.

Bought Hunter 52"Dempsey low profile back in 11/2016 for remodel project. Did not install until 4/2016. Found broken blade. Called Hunter customer support and they stated no problem. That it would be covered under warranty and a new set of blades would arrive by 05/13/2017. They lied. No blades and I called again. Stated it was on back order and I would have to wait 3 more weeks. Parts did not arrive so I called again on 06/16/2017. When I gave them the reference # they stated they would have to be ordered??? Because after 30 days of original warranty parts order it is automatically cancelled from their system!!! Stated they are now ordered and in stock. Will have by 06/23/2017. Still no blades.

The last Hunter fan I purchased had the connectors for the lights switched and wouldn't work. It was brand new and when I took the part back to the store they checked other boxes and confirmed that the wires were not correct. Had to wait for a part from Hunter. The fan did not last long and I had purchased some additional Hunter fans for a rental property that were never installed Augusta Model # 21636. Two brand new in box fans, did not have adequate screws for one fan, so had to get into the bags from the second. The manual did not show properly that you had to put the fan part in and that it fits tightly into the ceiling bracket that if you don't tuck all the connections into the electric box won't even fit.

I purchased a Hunter Model 52018 ceiling fan/light. It subsequently started making noises when the fan was operating. Soon thereafter, it would only operate in a single direction and subsequently failed to operate at all. When I described the symptoms to a Customer Service Supervisor Heidi, she informed me that she suspected the problem was the capacitor in the electrical circuit. I assured her that was not the issue and that the leads to the fan coil were corroded. I was then told by Heidi to take and send pictures of the issue I described for her. After sending the requested pictures, I received a reply that my request for warranty was denied. I was told the reason for the denial of warranty was that the fan motor casing was opened. Nowhere in the warranty document is there a mention of warranty being voided by opening the fan motor casing.

I am writing this review because of the incompetence of Hunter in handling their own request to return their defective product. I purchased a Hunter Fan ( model 52016) on March 27th 2017 and had it professionally installed approximately a week later. After installation we discovered that when you pull chain to start the fan the light fixture moved about 1 inch. The fan also had a foul odor when run on high. I called Hunter to inquire if any of this was normal and they informed me that they have had issues with this model. (If they are aware of issue why are they not pulling this fan from store shelves?) Anyway, they replaced the fan with another model (requiring me to have a tear down and reinstall at my expense) and requested that I box up the old fan and put it out on my porch and they would have FedEx pick it up for return. They said to have it out for pick up a week after I called because they needed a week notification to Fed-Ex.

Try returning something to this fine company and you will quickly find that you would get farther trying to repeal and replace healthcare. AWFUL. A very simple return (botched 3 months ago) "didn't go through", not a very big deal but wasn't notified, stayed on the phone on hold for 45 min as my account was recreated. No explanation on what's going on, just trying to reinvent the wheel over there. Best of luck Hunter managing your high dollar contracts with Home Depot and Lowe's. Your lousy company lost my respect and future business.

Customers spend more money buying Hunter when the product is not the best as they advertise. I spent over $600.00 in four ceiling fans for my Florida Room 4 years ago, and now they have discontinued the part that graduates the speed so I have one of the ceiling fans working at just one speed. I called Hunter spoke to Lisa, and Kevin he said Jossie would call me back and still waiting. Kevin said to go to Home Depot and buy four more ceiling fans and they would give me a 35% discount. It sounds great from their part for me to make another $680.00 investment on ceiling fans for them to discontinue parts when and as they wish. I bought Hunter thinking it was the best but I should've bought Hampton Bay (half price). Well I guess they do this because they really aren't interested in being considered as having the best product. Next time will be Hampton Bay, I should've listened to the sales rep. at Home Depot.

Hunter Fan 52 " with Light Kit - Installation of ceiling primary bracket when installed did not allow the cover screws to align. The slots for mounting screws were not wide enough and required bending the bracket to align the screws. This adjustments also interferes with the cover screw alignment. The threaded stem for the globe retainer nut is too short and requires additional adjustments. I ordered this model to replace the same model number that had fan switch problems except for the fastest speed. Nothing interchanged. I dropped the globe and cracked trying to install it and they want $30. Plus shipping on a fan that only cost $98. Definitely not happy with this poorly-designed product. Did I mention the light assy did not work and they only send a harness for warranty. Definitely unhappy with this product.

On Dec. 10th, 2016, we purchased and had professionally installed 2 Hunter ceiling fans, Item # 53048. After less than a month, the light stopped working in one of them. The installer replaced the light kit switch and it worked for another few weeks. Now he says we need a new light kit. We replaced the wall switch to insure that was not the problem. I notified Lowe's and they tried to order a new light kit, but Hunter would not allow them to do so. They said I had to. I called them and finally spoke to Samya (Suh-mi-yah). She was so rude. She said they would not send a light kit or anything unless she could troubleshoot with us on the phone. She is now sending us a new wiring harness based on 2 questions. 1. Are we using the correct bulbs? Yes. 2. When we pull the pull string does it click? Yes. I am disabled and have no idea if the wiring harness will work or not.

I bought a new light fixture for my Hunter ceiling fan. I guess I accidentally ordered 2. I tried to return one and got the weirdest response ever to a inquiry, "We can't accept it back." What? The return instructions online were, "just mail it back but call us to let us know it's coming." But when I called, I got, "We can't accept it." The second one wasn't even opened! What the heck! Never doing business with them again.

Put up 2 52 in. ceiling fans and within 2 years both fans lost significant speed, esp. in the fast mode. Thought Hunter was the gold standard, and if it was, it is certainly NOT the case anymore. Put less expensive Harbor Breeze fans in garage and spare bedroom over 5 yrs ago and they are running great. Will never buy another Hunter ceiling fan again. Read similar problems with Hunter fans on many other forums. Buyer beware!!!

I purchased 4 ceiling fans from hunterfan.com that match the look that I needed. They were initially unavailable but their website showed they would be available in late September of 2016. Ordered the fans as soon as they became available. Once I received them I began the process of installing them, 3 of the 4 installed without issue. The 4th one however, I was unable to mount all of the fan blades due to a defect in the manufacturing of the parts. 3 of the 5 blades would not align properly to be attached. I contacted Hunter for replacement and was told they were on backorder and I would not receive one until January of 2017... It was currently mid-October. I waited until January and the replacement finally arrived.

Hunter Palatine 52 fan - non support. I bought a new fan and was having the fan installed by an electrician when the installation could not be completed due to a mis-manufactured fan blade bracket. The screw holes were not tapped to accept the screws. My wife contacted Hunter support and sent a copy of the purchase receipt and a picture of the defective part. They said that we painted the part and that voided the warranty. We did not paint the part, it came straight out of the box that way. I would suggest that everyone avoid this manufacturer since they will fabricate any excuse to not stand behind what they sell. In my opinion that is worse than a low quality manufacturer.

Have a fan model #52109 that stopped working after a year. Started throwing sparks out of the motor housing. Hunter claims to have a lifetime warranty unless the fan was a gift and you have no receipt. Then it's "oh sorry, go buy a new one." I have 5 Hunter fans in my house but I will never buy another one. What good is a warranty when the company won't honor it?

I purchased replacement fan blades for $25 and a replacement glass piece for $30 on their website based on what they told me would match my ceiling fan. The glass piece fit, but the blades didn't. I called to get the return information. After much back and forth they decided that it was my fault that I got the wrong blades and and they refused to pay for return shipping, which would cost $20. I would not recommend this company to anyone. Their return policy for internet purchases is terrible and their customer service people were unprofessional and rude.

We purchased a Hunter model 59232 from Costco and my husband, a licensed contractor, installed it. It wouldn't work, he couldn't figure out why... so called the support number. He was on hold for just a few seconds. The woman who responded stayed on the phone with him until the problem was solved. Very good experience.

In the course of three phone conversations we went from "no problem, get me the model number and we'll send one right out" to "prove it, none of your business, you don't have to like the terms of our warranty," and my personal favorite: "There is no supervisor higher than I." Absolutely demanded that I reinstall a known faulty and potentially dangerous (literally watched the smoke billow out of the housing) unit so they could do some troubleshooting... this after I was told two days before that I had a bad motor.

About 2 years ago I installed four (4) Hunter ceiling fans, each with the Hunter wall switches. Unfortunately the little plastic buttons, which snap on, easily break. On one of the wall stitches, the slider broke off inside the switch itself.

Purchased 4 Hunter Fans, 3 with remote and one with pull chain for fan and light. Had electrician install all fans, before I moved into a new home. One fan installed in the main living area of the house was noisy from day one. The others were not. I've have called customer service and the company has told me that the problem is in synchronizing the remote with the fan and lights... and after several attempts over the phone, customer service would send a new remote control assembly to be installed inside the noisy fan. It is a very high 12 foot ceiling - the electrician who was paid for all installations, hot wired the fan to the ceiling so at least I would have a fan and light til the part is received. Unfortunately it only runs at high speed and is still noisy. I received the new control and am waiting to find someone to install the part and re install the fan so I can use the remote.

I am rating Hunter ZERO STARS. I just finished installing a replacement light kit that was sent to me from Hunter to replace the light kit from a BRAND SPANKING NEW Hunter ceiling fan purchased at the big orange store, Home Depot and guess what, I'm still standing in the dark and once again the fan works. When I first spoke to their representative one of the questions he asked was did I screw the light bulbs in. Yep, you're right in thinking that. No it didn't go over real well with me. And now after reading all the reviews on Hunter I feel like an idiot. And let's not forget the reason I purchased the fan in the first place. Purchased to replace a HUNTER CEILING FAN that was a year and a half old because the starter capacitor went on the fan. NEVER NEVER NEVER AGAIN.

I bought a ceiling fan from Home Depot, had to have it even though it was a bit pricey. The name Hunter meant I was getting the best quality since I was willing to pay a li'l more for the fan. Well after 2 years the fan motor died. I know to some that seems like a long time, however, I have fans that cost a lot less and not by a company that is supposed to stand for quality that are over 16 years old. I called the company and all I was offered was a website where I could purchase a new motor. Why would I buy a new motor from a company that has this kind of business? Please save your money and don't waste your time calling customer service, only to become frustrated. Also, warn all of your friends.

After spending countless hrs on their phone, simply requesting a replacement remote, I was told they HAD TO HAVE the original receipt. Yesterday morn, I sent them my FedEx statement showing I had bought the fan at Lowe's for $393.25. It was a heater fan 52". They said they would send me one the first week we had the fan (bought on 7/22/16) but we never got it so we limped along until I finally called back. The fan was 6 weeks old, so how would they treat a customer with a much older fan? Makes you wonder huh? I'll never buy another HUNTER FAN in my lifetime! If you do, just be aware they have no warranty.

They received one star for answering the phone. I told them the problem with the fan I know the motor is bad and I also know it's suppose to have a lifetime warranty on the motor. I just recently retired after 38 years working as an electrician. I have 2 identical fans with a light kit. In the light kit is a switch, 2 capacitors and a switch to reverse the motor. I swapped those out, still did not work. The only thing left was the motor and yes there was power to it, checked that first. Now trying to explain this to someone that has a check list they go against is impossible. These people have no experience whatsoever troubleshooting other than what they read from their pamphlet. You can't skip any steps because then they're just lost. I personally will never buy another Hunter fan lifetime warranty that's a bunch a bull, if you can get thru the supervisor was the least trained of any one I spoke to. But they do not want to have you return the fan that's for sure.

Bought Model 53176, paid an electrician to install it. Five days later there was a loud pop and the light stopped working. After 3 calls and 2 emails to Hunter they sent a new wire harness. I did tell them I didn't know if I could change this wiring myself. I was told by customer service it was not Hunter's responsibility to get it wired. I called the electrician to put in the new wire harness for me, the plugs did not match so he had to cut the plugs off and wire it together. This has been very costly and very trying, but I have learned through it all not to do business with Hunter again.

Do you know how many Hunter Fans have been sold with a Bowl Light Kit/Center Chain Pull Design for both fan speed and light? For example, fan models 51065, 52109, 52110, 20479. Millions. Well the distributor for the Switch Housing Assembly (part number K0375-01 on new fan models; basically the brains and controls of the entire fan) has discontinued this part. Without this part you have no lights and no way to control the fan.

Purchased Model # 59244, 44" low profile with remote. Description stated that it was reversible. For me that means walking to the shed, getting a step ladder, unscrewing the glass globe and flipping the switch, then reversing the first four steps. "Very convenient". I mean with remote control, how hard would it be to add this feature. I can buy a $39 fan with remote reverse. Even on the $19 fan it replaced the direction switch was on the OUTSIDE of the housing. Hunter used to make quality products, but no more, last one for me.

I purchased the Hunter Highbury fan model 52005 on Oct 24, 2015. Initially (winter) only the light was used. In May 2016 we started to use the fan. It ran nicely for several weeks during nights. Then one night while using the light (but not the fan) the light went out spontaneously. Disconnected power and waited a while. Light came on as commanded by remote, but it stayed on only for 6 minutes. Tried again, but the same thing happened. Soon after that the fan stopped running after running for about 2 hours. Now (since June 2016) neither the light or the fan works at all. The remote appears to be fine as the light on it lights. Hunter wants me to test the limiter on the fan before honoring any warranty. This involves disconnecting some of the wiring in the canopy. For that I get a professional.

After purchasing a Hunter fan that was defective, I have been trying for over a year to get any kind of customer support to NO AVAIL. After over a year of phone calls and e-mails, I simply give up! Tonight I took down that Hunter fan and threw it in their garbage. I purchased another brand and it works perfectly! MUCH easier to install as well. I have absolutely NO use for this company or their product. BUYER BEWARE. You are buying JUNK!

Purchased several Hunter Fans and when the one fan's remote failed, contacted Customer Service to purchase another remote and since it is generic, it does not work. And, to make it worse, you have to completely de-install the fan to sync the fan with the remote. Too much work. And, they charge you a re-stocking fee for the remote that does not work. Do not purchase a Hunter Fan.

Several years ago I had invested the money and installed four Hunter fans in my home in hopes that I would save some money in the longer term by not always having the air conditioner on. I thought I was buying quality fans. The sleek design of model number 21591 I put in three of the rooms. One of the fans stopped working. I paid to have an electrician come in again to see if he could fix and as it turns out he could not. I thought it might have been the remote, so of course I purchased batteries. Naturally that was not the issue.

Purchased 52" remote controlled ceiling fan, professionally installed 18 months ago. Fan would not work, removed new fan and took back to Home Depot. Exchanged for another Hunter Bay. Installed new fan, worked 18 months then DEAD IN THE WATER for this one today!!! Will never buy another Hunter Bay. Ceiling fan is 17' feet high in dining room and personal safety is again an issue working that high off a 18' ladder!!! If there's a class action lawsuit out there, count me in!!! Hunter Bay is junk!!!

Ideas?

Purchased this from Costco. After 2+hours of installation the light on this fan would not light up a closet. I changed out the bulbs for 100 W led and they still could not make it thru the light cover. I called customer service who could only suggest I purchase another fan or light kit. Being disgusted with their response, I used paint remover on the inside of the globe to remove what looked like white wall house paint. I think problem is solved. No thanks to Hunter Fans that used to be top of the line, not anymore.

If you read through this you will see scores of people with the same problem. The lights on their Hunter fan goes out while the fan continues to work. The problem is a component in the light wiring harness called a limiter. Since March 24th until today, may 12th, I have emailed and spoken with Hunter customer service and I have concluded it is a complete waste of time. Hunter says they will send out 2 wiring harnesses for the 2 Hunter fans I have, both with no working lights. When I call and say I didn't receive we go through the same routine again because they don't read their own emails to me. I just got a confirming email and it shows they will send -- in 5-7 days -- 1 piece of the wrong part!!!

We bought about 10 of these fans and installed them in our house, but they never spun very fast. It took a while to realize that the "receiver" was defective. By that time we were out of warranty. Does anyone else have this problem? If so, should federal or state authorities investigate this company for consistently selling defective products? Is there a lawyer with knowledge of this, who would know what department to approach? Hunter Fan technical support wanted a discounted price of $60.10 (normal $110) for the receiver. Judging by the quality of the fan, the whole fan (made in China) costs less than that.

The replacement parts were reasonably priced and the shipping was free.

Model 53000 Box and instructions do not say for flat ceiling only. I have a vaulted ceiling. Called company, as I bought this knowing the last 2 fans I have put up worked ok from other companies. Now told need to buy more parts. Then co. hung up on me when waiting for sales. I thought Hunter would maybe be a good choice but very dissatisfied with fan and service. Hint if fan needs more parts to work on vaulted ceiling, say so on box and instructions. A good company should do better. I give you a very poor rating sirs.

After an additional follow-up with Hunter Fan, they sent a replacement fan for the fan that caught fire. They fan that caught fire was sent back to them through one of their approved warranty centers.

Bought a pair of Hunter Light/Fans for guest bedrooms. Two months later one light fixture is very dim, works at maybe 20% capacity. We maybe turned that light a couple dozen times, as the room is not used. They were bought from Home Depot and hung by licensed electrician. Hunter says tough, buy another receiver/limiter. Just over 1 year old and never used. Just waiting for the other one to stop. $50.00 plus shipping. Might as well buy another fan. Model # 53032. Cust Service was not helpful, didn't care, want to buy the part? Yes or no? Hunter you do a very poor business.

They wanted bad parts returned but sent a form letter with the wrong zip. The part is lost in the mail system because of their form letter and they say it's my fault for sending it to the wrong place. I should have corrected the zip off their form letter.

Their warranty isn't worth the paper it's written on. Don't believe the 120 day home service repair. It's nonsense. We have a couple of non-working Casablanca Hunter fans that haven't worked right since they were installed. The company doesn't respond to emails and the customer service team is a joke. They will just give you the runaround. Do yourself a favor and don't end up like me with defective non-working MADE IN CHINA fans that we paid a lot of money and paid even more for installation. Nearly $1000 down the drain. Spoke to a lawyer today and he is considering a class action lawsuit.

From doing research, I knew the switch was broken and I needed to fix it or replace it. I called Hunter, gave them the model number and was told they no longer stock parts for that model. Furthermore the switch was located within the motor and could not be fixed period, that no universal switch would work, and my only option was to buy a new fan. They gave me their "friends and family discount" and said I would need to order from their site. I did more research after seeing Hunter fans were very poor quality compared to mine purchased 20 years ago. Turns out fixing the fan was a 10 minute job after locating the right universal switch from a local fan store. I will never buy another Hunter product.

Seems Hunter's engineers have miscalculated the maximum, possible reset current draw through their current limiter. When one 60W bulb blows out on a three light kit, it can for that instance, cause a current draw through their limiter that easily exceeds its reset specifications, thereby causing it to open... The end results is no lights. While a better quality, likely higher priced current limiter, one with a momentary, higher current rating would solve this known, long standing defect, while still maintaining government required maximum, continual current draw from the light... Seems "status quo" (as in the number of lost customers has not exceeded our costs to redesign) still reigns at Hunter.

I've owned Hunter Fan models 21068 and 25744 with remote control models 27185 and 27157 for well over a decade. The past three-four years, the remote controls for lighting fixtures steadily deteriorated by uncommanded dimming, uncommanded activations, not responding to the remote commands, and disabling the pull chain controls (requiring pulling circuit breakers to shut off power to the appliance). Over the years, I've contacted Hunter a couple of times with nil success in resolving the problem. Spent several dollars on a Hunter replacement remote control only to discover the newer remote technology wouldn't work with my models. It's disappointing to read so many negative reviews. So I'm going to remove the malfunctioning remote control hardware and try to go back to the manual chain pull mode. The motors and light systems hardware still seems OK. I'm skeptical I can find any better replacement appliances these days.

Over the past five years, I have installed over 15 ceiling fans, and I have had more problems with the Hunter brand. It has been the light kits for the fans that have gone out on me, and I have had to re-install the fan/light fixtures more than once, in the same location. I am done with this brand. My latest failure is with the model number MOD/CAT 28665-530.

Bought 7 Hunter ceiling fans from Menards a year ago and had an electrician install them. Three had to be returned initially after installing them because the light kits didn't work. Now I have two fans with non-working lights and both are in my kitchen/dining area. The fan in my living room has a only one speed that works sometimes. My electrician is equally as frustrated as I am. Menards says to call Hunter but they aren't open on the weekends or available to the working population to solve the problems on the weekends. I am having the same problems as many other people have posted. Don't buy Hunter fans!

Like all other reviews here... lights flickered for a while (1 month +/-) and then finally went out. The unit was very very hot. Purchased in 2015. I contacted Hunter on Monday and after a little back and forth of them looking for information on the model (Hunter 42" 51037-530)... nothing unreasonable. They just needed specific information to best help me... they provided this response on Friday: "The limiter is what is causing the problem so the wire harness would need to be replaced. We do have this part available at this time. Please send us in a copy of the receipt and we would be more then happy to get this sent out to you under the warranty."

Installed a new HUNTER CEILING FAN, light kit did not work. I called and they agreed to send me a new switch but after waiting 4 days we got it and it does not work either. Now I find they have an across the board issue with these, and they are well aware of it. I can believe Lowe's hasn't pulled their product. Save yourself and your contractor lots of time and aggravation and style away from Hunter fans...

My husband and I purchased all new ceilings fans when we purchased our house in December 2012. We had them installed by an electrician. Since, we have had nothing but problems with three of the 4. The light will make a "popping" noise out of nowhere, and the lights will go out. The fan still works. But, the remotes and pull cord cannot turn on the light. Changing the light bulbs doesn't work. A fuse was not blown (the fan wouldn't work, if this was the case. But, all power to the rest of the room remains.) We had an electrician come out, he couldn't figure it out. He bypassed the pull cord and wired it so only the remote could turn it on and off. That was the best solution he had--he said it was likely the fans. That worked for a bit, but now two of them don't work again. These fans are garbage. We spent a lot of money on them--to replace and install. Now, we are going to have do this again, for THREE-year-old fans/lights.

We bought four Hunter ceiling fans in 2013 from Menards on a new construction project for our home and about two years later, we went into our son's room and smelled something. I couldn't figure it out so we had him sleep in another room for the night. That night I kept looking around and found the smell was from the ceiling fan and upon taking it apart saw where the wattage limiter was melted and had charred the top of the cover of the fan also. Luckily we caught it before it melted it really bad like some other pictures I have seen. After reading that this was not a uncommon problem I just bypassed the limiter and it is working today. I am going to wait a little bit longer to make sure that fixes the problem and then take it out on the other three Hunter fans before we have any more problems.

I've had a terrible experience with Hunter that's now in its second month. My fan in the bedroom's motor went out and I called their cs dept. They attempted to troubleshoot, though I've dealt with enough fans I knew the motor inside the housing was blown. I took the fan down and replaced the wiring harness, and of course the light still works but the fan is still out of commission.

I purchased a high-end ceiling fan with wireless remove for fan-speed and light switch. I had to have it installed professionally. The problem started after it was installed. It seemed to work OK but we found that the fan would turn on or off by itself. The light would come on or go off by itself. We have been woken up with the fan's light blaring in our faces. We have been awaken in the middle of winter to find the fan blowing down on us while turned on high. I cannot count the number of times we have come home to find our fan's light on or the fan running on high. I contacted customer support and they shipped a new controller out but it did the same thing as the old one. They also would not pay for professionally reinstalling the new controller. In order to do so required the fan blades to be removed and a hub to be taken off and wires to be unattached and new ones reattached. If you are wise, you will NEVER purchase a Hunter Fan.

I am extremely disappointed that Lowe's would sell fans from a company that clearly doesn't care about its customers. I contacted customer service due to a faulty current limiter (which is a BIG problem with their fans, just Google it). I wasn't looking for a hand out. I was looking to purchase a replacement part and was met with a very unprofessional and unhelpful service representative. I don't understand why a company with such a big issue with faulty current limiters wouldn't have a replacement part. Ironically I had the same issue with a Harbor Breeze fan (which I believe is the very same company) and they were very professional and courteous, and helped me with the issue. Very disappointing in Hunter. Just absolute crap.

Worst fan I ever bought. Noisy, rod not long enough to put the light fixture on. The WORST instructions I've EVER came across. To top it off, paid someone to install and it's not right. Still, fan is noisy without the light as well!! YOU'RE better off with a $75 fan!

Purchased a ceiling fan. Installer attempted to assemble the fan (which took over one hour for an experienced installer). Found a defective part. Since it was Sunday, could not get a hold of Customer Service. I had to drive to the retailer and get the retailer to exchange the defective part with another part from a new Hunter Fan box on the shelf. I spent over an hour in time plus my gas money to do this... very inconvenient. I then contacted Hunter both by phone and by physically writing a letter (Hunter won't allow you to use email to contact their corporate offices... yet they will email you back).

I have a Hunter model 52063 ceiling fan that recently failed - motor went bad (won't spin up and is blowing wiring harness module capacitor). My wife and I contacted Hunter tech support without relief as requested on five occasions. After the last contact outlining the motor failure CLEARLY we were sent a MOTOR HOUSING - no motor just the exterior trim (this after we CLEARLY requested a new motor and wiring harness). On each of the first four contacts we were given a reference # for the contacts. When we called back after each level of failure the techs were unable to reference the contacts even though the numbers as given by Hunter staff were given to them. My wife dealt with this process up until the fifth contact at which time I got directly involved.

I bought an expensive Hunter ceiling fan from Home Depot in July of 2013. When the fan stopped working in June of 2015, I spent months trying to get an answer from Hunter regarding the "Lifetime Guarantee". You got it. Per Hunter, "It doesn't sound like it could be a motor problem so therefore, it's not under guarantee". And that was the end of the call. Do not buy Hunter. THEY DO NOT STAND BEHIND THEIR PRODUCTS.

Bought this fan (Hunter ceiling fan Model 53168). Expensive. Put it up. There is a dimming feature by pulling the chain. Turns out it can't be bypassed and Hunter won't tell you how it can. You can ONLY use INCANDESCENT bulbs in this thing. ARE YOU KIDDING ME?? Honestly - I didn't know ANYONE still uses those. I like keeping my utility bills low - ALL my bulbs are CFL or LED only. So now - in my kitchen - the most used room of my house - I am stuck with 3 DIM, energy sucking, heat outputting incandescent bulbs. WOW. Great planning Hunter.

I just spent 2 HOURS on the phone trying to get service for my Hunter Ceiling Fan! After being transferred to 5 different phone numbers, having to repeat my story to many employees and been bounced back and forth between departments in Canada AND USA, I still did not get the service I am expecting to get when I buy Hunter products in Canada. I have bought many ceiling fans from that company over the last 10 years and I still have 4 in my current house.

I brought 6 grand cayman fan model 54050 and install them. And they all let out a funny smell. Is that normal? Will the smell go away? Does anyone know the problem or is this normal?

I purchase 2 Hunter Stratford fans, Model 20725, 3 years ago at Lowe's. About a month ago the light in one of the fans stopped working. I had an electrician out to troubleshoot and the problem is in the switch housing assembly. I contacted Hunter Customer Service and was informed the fan has been discontinued and no more replacement parts are being manufactured and no light switch housing assembly was available.

I should have read the reviews on the brand Hunter. Installed the fan, worked fine till a month later. Shuts off. It's a faulty product. Model 20593 looks nice but obviously a piece of crap. Been on hold with the company for over 40min now, everyone's having issues with them. I should have kept my old fan up. HUNTER Products are a no-no and I will definitely let everyone know.

I purchased a brand new Hunter Fan at Home Depot three years ago. When originally installed, it made a loud humming sound consistently when on. I called and they immediate knew the problem and sent a replacement module. After a year and a half or so, it happened again. I called and they immediately sent me another module without question and said that this usually happens on this model #20714. It happened again a month ago and they refuse to replace the module unless I pay for it. I asked if it could cause a fire - NO ANSWER FROM HUNTER. I asked if this was a defective fan, NO ANSWER. I believe there should have been a recall to fix this potentially dangerous problem. They will not talk to me now. I have been buying Hunter Fans for over 40 years and I now I will never purchase another with their attitude.

I have a home with 4 Hunter ceiling fans. I've had to replace the switches (light or fan speed) on 3 of them. Home Depot sells the replacement switches for these fans -- why do you think they have them in stock? It's because the switches on these fans are always failing!!!

Bought an awesome Hunter Discovery fan with Earth globe and spaceships on fan blades. Worked perfectly at first. Installed correctly but later that night I went to check on my son. I opened his door and immediately smelled burning plastic. The top of the motor was extremely hot. We took off the light kit and ran the fan again. Same result and the wires leading to the light kit were hot. My son is upset and scared about sleeping with a ceiling fan in his room. After reading reviews, we will try to return it.