Hunter Fans Reviews

The fan quit working in five years and they would not stand behind the lifetime warranty. Wanna give a 30% discount for your warranty, the fan was put in when the home was built by the builder who buys bolt fans, could not give me a receipt because he bought in bulk, so because he didn’t have a receipt to give me for my particular fan, they refused the warranty. I will never buy another Hunter fan in my life.

The absolute worse customer service response and support. Being belief, bad! NEVER EVER WILL PURCHASE A HUNTER FAN PRODUCT AGAIN!! I ordered a new fan, accessories and multiple accessories. Received shipping notice of all parts within several days and scheduled installer (High Ceiling, new electrical). Everything but fan shows up as expected. No online tracking available, nothing telling me fan was backordered. Called multiple times to customer support and they could not determine what happened to fan and could only escalate my email - could not talk to anyone in production or shipping.

The product and customer service are a joke. Bought a smart fan, wouldn’t work. Their clueless, non English speaking support was no help, but sent a replacement. That fan also did not work. Their clueless non English speaking support decided the smart wall switch was the issue so they sent a replacement. They didn’t work. I finally got in touch with a supervisor who refused a refund and would only allow us to replace it with another worthless junk fan. Will NEVER purchase their product again.

I purchased a Hunter Alexander 44" Low profile ceiling fan with light and it was by far the most difficult fan that I ever install. I cant believe that the engineers at Hunter can't come up with a better way to install this fan and I have installed several Hunter fans. The fans works well but Never again!!

I purchased a low-profile Dempsey 44" ceiling fan direct from hunterfans.com. I paid an electrician to install it, but the fan did not operate properly. The remote would only control the light; it would not control the fan speed nor turn off the fan. I called customer service and after troubleshooting, was told it was a bad receiver and they would send me a new part, expecting me to replace an electrical component by myself. I asked for the fan to be exchanged for free, considering I just bought it and it doesn't work; but they refused to do anything aside from send me a part. So I have the option of paying my electrician to fix their faulty equipment or return the fan. I will be returning the fan and will be seeking a full refund, including shipping.

I bought a Hunter fan from Costco, spent lots of money to install it, speed was very slow, sent video to hunter, they said "We have confirmed that your fan must be replaced," but they played with me a long time with bullshit excuses. I decided to uninstall this garbage and return it to costco.

If I could give their customer service 0 stars, I would. I ordered 10 fans from them and received a discount coupon from them when I signed into their website. I forgot to add it on the order but called afterwards and was told they would apply it. 2 months later and still nothing. Today I was told by their arrogant and condescending supervisor, Stacey, that the code couldn’t be used because it was a clearance item although even today they have a discount on their website that states it includes clearance. I receive discount emails weekly so at the very least they could’ve added a discount as good faith. I’ll never again buy fans from their company because of their customer service.

The worst customer service. We bought two Hunter fan/lights, connected them to Alexa and loved them but when the power went out and they lost internet connections, I played hell getting them to connect again. One I got to work and still haven’t gotten the other one to connect even though I’ve gone through the set up process dozens to time. I called the help number listed in the book and online to be told that is not how the support works rather they sent an email. The email is a list of questions but then they don’t respond. Once they did respond, it’s just another long list of questions that is not helpful. There is no person to talk to.

If I could give Hunter Fan’s customer service zero stars I would. There was an issue with my order so I called in immediately to cancel/change it. They said there was no possible way for them to change or cancel an order even though I just submitted it. So the only solution is to have them completely fulfill the shipment me then return it for free on their dime and then have them fix it in a re-order and re-ship it out. Such a ridiculous set up, not to mention, spending an hour on the phone waiting to hear that their customer service can literally do nothing.

Horrible customer service. We purchased a chandelier that had terribly cloudy globes and because we did not put the light up within a year because we were building a home…. They would not replace the globes. These were defective globes and they admitted it, but because it was not installed in a year, which is their warranty…. They would not do anything.

Horrible customer service! I had a problem with the lights flickering. After a LOT of very unhelpful emails they said I needed a new wiring harness, which seemed like a wild ass guess because they had no idea what was actually wrong. Since I couldn't produce a receipt to prove it was still under warranty, they said it was out of warranty.. so I would have to buy the part. At that point I was done with the idiots at customer service, and done with the company. I'll never buy another product from them again. Ridiculously horrible call by Hunter to lose a customer for a $15 part!!!

I own a Hunter simple connect fan. It is by far the worst smarthome device I have ever owned. It rarely can operate through the Hunter app or through a smart assistant. And it by some miracle that it does actually execute the command, it is so slow to respond you might actually get up thinking that you have manually operate the fan. I regret buying this fan.

The customer service with Hunter Fan is beyond horrible. I recently purchased a hunter fan online. It appears part of the order has been lost. I called customer service, the first guy stated nothing he could do so I asked for a supervisor. Stacey was the supervisor I spoke with. She stated they were within their 5-7 day window and there was nothing she could or would do. These people do not care about the customer. They refused to check where my order is. I ordered a fan and 2 accessories. I cannot install it without all 3 pieces I ordered. All 3 were ordered at the same time on the same order number. She stated each piece gets its own tracking number. In my opinion, all 3 should have been shipped together. I got no answer and no help. These people do not know the first thing about customer service. I will never order anything from them again. This type of customer “failed” service should never be tolerated in the USA!

This is a great fan but the customer service is terrible. I am going on three weeks now trying to make a warranty claim and it seems all the person I am making the claim with wants to do is ask a bunch of questions and not fix the fan. I have the receipt the fan doesn't work properly. What is the problem.

Terrible company. I own a Hunter Grand Lodge ceiling fan and the fan can only be operated with a remote control. I lost the control and could not find a replacement online. I called the company and the very rude supervisor “Stacey” said “technology changes” and we don’t carry this part anymore. She did not offer any other solutions such as a rebate or coupon to replace the fan. It was very unhelpful conversation and no concern on the company’s part about making sure they don’t render their products obsolete. My hunter fan is now useless. I strongly recommend against purchasing anything from this company.

I am still waiting for the screws for my ceiling fan model 52016. I ordered and paid for the screws as well as $9.99 for shipping back on July 1st and I am still waiting for the screw that should have been mailed to me at NO CHARGE! Now as of July 11th I still have not received the screw! I have asked for someone to call me so I know what is going on. Nothing is being done to send me the screws. The last time I spoke to anyone his name was Nolan on July 9th. He was going to check into the order #** and get back to me. 2 days later and still nothing! I never thought HUNTER FAN would give me this much of a problem just for screws that should have been sent to me free! The worst customer service I ever dealt with. Hunter Fans should be ashamed of their so called customer service.

I purchased the Hunter Ceiling Fan 52833 Aerodyne in Matte Black, and it’s been an utterly disappointing experience from start to finish. The fan itself is subpar—loud, wobbly, and feels cheaply made despite its premium price tag. The airflow is weak, barely cooling a small room, and the matte black finish started chipping within days, making it look tacky and worn out. The Wi-Fi functionality and app are an absolute joke. The app is glitchy, crashes constantly, and fails to connect to the fan 90% of the time. When it does connect, the controls are unresponsive, and the fan randomly disconnects from Wi-Fi, rendering the “smart” features useless. Setting it up was a nightmare, with vague instructions and no troubleshooting support in the manual.

Just recently had failure with ceiling fan. Purchased 5-18-23 the speed controller wiring harness failed. Was informed only had a 1 year warranty. So now I have to buy. Cost me 30 dollars. Can’t believe a product that I assumed life warranty only cover motor.

My husband would not hear of buying a brand other than Hunter, as we have had two, still running after 50 years. We bought a 'Betsy' for our garage last night and I installed it today. Some steps were simple, some were nearly impossible. I would like to meet the engineer who expects an installer to move all the wires out of the way to attach three screws to hold the housing in place. I did not give up, but would not blame anyone for returning the fan because of poor design. I finally completed installation, the fan rotates but the lights will not come on. I disassembled to check everything and results were the same two hours later. Hunter used to be so good. It is sad they have given up.

Purchased Hunter Fan 27 inch Circulus Ceiling Fan with LED Light Kit × 1 from Hunter in May of 2025. I am an experienced DIY guy with a fair number of assemblies under my belt.. Not bragging but not my first DIY rodeo by any means. Fan shipped quickly and arrived in good condition. Instructions for assembly were fairly clear but could have been better. Most of the small hardware parts were labeled (good) but not the larger parts (not good). There was some confusion on my part about how to assemble some parts. Pictures and instructions were not all that clear. I had at least one part on backwards initially. Many small screws used in assembly. Holes did not always align. Spent 30 to 40 minutes trying without success to insert one thumb screw in fan cage assembly. Finally gave up.

Our fan motor went out after 10 years. Home Depot still sells same model however Hunter claims they are out of stock even though HD has them in stock. Hunter did offer us the option of picking out a new one although none of them were similar enough to what we had. They would not reimburse us for having to buy a new one at HD.

Bought two ceiling fans online late last night. I am trying to cancel this order this morning but customer service phone number goes to a law firm. I have emailed their customer service and will see if cancellation goes through, but I have had so much trouble trying to reach anyone with this company. Before deciding to cancel, I tried asking about how to install a DC motor ceiling fan but got nowhere. You cannot talk to anyone with this company. This can't be a true Hunter Fans company.

I have purchased many of the Hunter ceiling fans. Only to find out they do carry replacement parts. While installing our new fan the globe fell and shattered. I tried calling many times. Got a phone tree that went around and around. I emailed asking to purchase a replacement globe. After several conversations I was told I would have to purchase the whole light kit. What horrible customer service. Seems money is more important to this company than keeping their customers coming back.

The customer service offered by this company is absolutely terrible. I spoke with Nolan, he dxplained that I had a bad motor. He requested I send my receipt of purchase which I did. I waited for him to respond, waited, waited and finally called to discover he was off and off the next few days. Called back and was accused of buying an, “USED” fan from Amazon and refused me help fixing my problem. They might make good fans but their customer service is the worst I’ve dealt with in years. Very rude and no help whatsoever! Very, very disappointing!!!!! If your fan sounds like a rocket ship, do NOT bother with customer service!!!!

I bough ta hunter fan a year and a half ago. The light would periodically come on and off, or when you turned it on sometimes it would only stay on for about 3 to 5 seconds. Now it's completely dead one and a half years. What absolute garbage!

My brother tried twice to install the fan and could not get it to work, despite having installed a number of fans before. I had to call the electricians, they diagnosed the problem was in the receiver. They replaced the receiver and remote and the fan now works fine, to a tune of $250. I contacted Hunter Fan Company and they told me that since I bought the fan on Amazon, not at a Hunter dealer, they could not reimburse me for the failed receiver, even though it was under warranty. Sounds deceptive to me. Despite my explaining several times that the fan works now, they sent me a receiver, which I have no idea what to do with. I gave them 2 stars for at least sending me a useless part.

I’ve purchase many Hunter fans over the years. As a background I flip houses, but man the quality has quickly gone downhill. There is hardly any room for wires with the bracket and their screws strip out so easily. I have no idea why the boxes on the mounting bracket are so small, but if you have larger hands these fans are not the way to go. The wires themselves are poor quality. Save yourself the hassle and go with a different brand. I just installed my last of 4 hunters fans. I have two more to go, but I’ll be going with a different brand due to poor quality with wiring and too small of boxes on the brackets.

My electrician is unable to install fan with 2 switches. Hunter's manual is very incomplete and wrong. 10 minutes after ordering a new switch from Hunter, I discovered that it would not solve my problems and tried to cancel the order. After 3 days of back and forth emails, they are sending the item without ever responding directly to my request for cancellation. It will cost me more to return than it is worth.

Hunter Fans are definitely not the same quality as they were years ago. Installation is difficult due to the small box for wires, Fans are very wobbly. Customer service is horrible. If you didn't keep or lost your receipt they don't want anything to with you. Before spending money on a warranty make sure to read through it thoroughly.

The Hunter company has the worst customer service. I called them to ask something and the guy that was on the phone after me asking him a question 2 times said, "I cannot explain something 20 times," and he raised his voice. I called them and they said a supervisor will call me in 48 hours and no one took care of it. I never recommend them to anyone. They are so unprofessional.