Hunter Fans Reviews

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About Hunter Fans

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Hunter Fan Company designs and produces residential and commercial fans with integrated lighting systems and climate control features. Established in 1886, the company combines traditional craftsmanship with modern technology, offering solutions for air circulation, lighting and climate management across various architectural styles.

Pros
  • Easy installation process
  • Quiet and smooth operation
Cons
  • Some product malfunctions
  • Poor customer service experiences

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Hunter Fans Reviews

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    Page 4 Reviews 240 - 440
    Price

    Reviewed June 22, 2015

    I have a pair of Hunter Fans, model 26836. They have been running just fine for several years (5, perhaps?). Suddenly, one bulb in one fan blew. A couple of days later, when I turned them on, the other two bulbs in the same fan "blew" (the second fan is still symptom-free). When I replaced the bulbs, I realized that only one was bad; the other two were still fine -- the light bulb sockets simply weren't getting any power -- the other two bulbs were not blown after all. The fan still seemed fine, and would run at all speeds.

    A bit of Internet searching pointed at the wattage limiter. It's a tiny little piece, 5/8" x 5/16" x 1/8", with a pink and a white wire on one end. It's marked "Y59 R 130C" in black dot-matrix ink on the top line of one side, and "B03 26836" on the second line (so, apparently, the second line identifies the fan model #). The back side, which is impossible to read without removing it from the light fixture, says "Limitor" in one circle, and "14 T160" in another. These are embossed in the limiter's white plastic housing.

    I cut both wires (pink and white) as close to the limiter as possible, stripped them, twisted them together and put the smallest wire nut I could find on them, and put it all back together. The fan and lights work just fine. I use this fan with three 25-watt incandescent bulbs, so "max wattage" is a non-issue for me. This wattage limiter is a government-mandated component, apparently designed to keep us from driving too much power through the fan's power line, and/or generating too much heat from the bulbs. As I said, for me, it's a non-issue, so I assume I'm safe in bypassing a limiter for a limit I'll never hit.

    Hunter doesn't sell just this part -- they required that I buy a new light kit. With tax and shipping, it was going to be about $60 -- more than the fan cost new! I think it's reprehensible that Hunter can't / won't be of more assistance, and instead goes after an over-priced sale of more replacement parts than I need. The bottom line is that my fan's lights ARE now working correctly (and the fan itself, which WAS still working correctly, CONTINUES to work correctly), and I managed to bypass Hunter's overpriced attempt to over-sell me replacement parts. Now I know what to do when the lights "go out" on the second fan.

    DISCLAIMER: I am not a licensed electrician. I am not recommending that anyone else make this modification to their fan; I am merely recounting what happened to work for me. Implement this at your own risk. Your mileage may vary. Bypassing this limiter may void your warranty and/or your U/L certification. May cause headache, dizziness, blurred vision, dry mouth, hives, or satisfaction in knowing you solved your problem. Have a nice day.

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    Customer ServiceStaff

    Reviewed June 16, 2015

    Brand new fan/light and it doesn't work. Lowe's washes their hands of it. Have been going back and forth with Hunter Fan customer service people for months. No part arrived and no further communication being received from them. Don't buy from them. They don't stand behind their products, you can't get a response from them and it appears nobody answers the phone. We have 6 more fans to buy. They WON'T be Hunter fans.

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    Installation & SetupPunctuality & Speed

    Reviewed June 16, 2015

    Hunter Caribbean Breeze 54" Fan-white - We purchased for newly renovated cottage. Loved the look. Only high and low speeds worked. (Medium speed was same as slow, and very very Slow.) Third time using while in bed it came crashing down, shattering glass and breaking fan. This is a VERY heavy fan. Our small dog was under it minutes before. Would have killed him or us if we had been under it. It let loose from threading, not from installation in ceiling. Found many, many complaints online with exact same incident. Bought from Lighting Direct online. Plan to request a refund. If I don't receive, will consider getting an attorney.

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    Reviewed June 13, 2015

    I have purchased many Hunter fans with lights for years. With the last purchases during the past two years, they have failed more than once, and just last week there was a fire in the light kit in my tenant's kitchen. They had been smelling burning wire scent and then the fire did occur. Luckily they shut off the power so the damage was limited to the light fixture and the fan. This is absolutely shocking. What happened to their quality control especially in light of all the complaints. This is not a one-off issue.

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    Reviewed June 12, 2015

    I bought a Hunter Douglas fan with remote control in Feb 2015. Now after 4 short months the light kit does not work properly. It's so disappointing to spend all that money on a beautiful fan only to be having problems already!! I will attempt to follow up with the company but from what I'm reading it doesn't seem that this company stands behind its products. So very disappointed!!

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    Customer ServiceStaff

    Reviewed May 31, 2015

    I have a Hunter Air Purifier. It was time to replace the UV Light and filters - I ordered the parts from Hunter online. The parts arrived. I followed the directions in the owners manual - the UV bulb would not come out. I called the technical assistance number in the manual. It sounded like I woke the guy up. He started reading the directions in the owners manual. I explained I had the manual. He advised there was nothing more he could do for me. I advised I wanted to return the parts. He connected me to Customer Service. Upon explaining my problem the person put me on hold and transferred me to Technical Assistance - the same guy I spoke with less than 10 minutes ago did not recall my problem.

    I hung up on him, the next morning I called Hunter's Corporate Office. I spoke with a Customer Service Specialist. I explained my situation. She advised the parts could be returned with a restock fee. I advised I thought that was unfair. She advised she would speak with her manager and call me back, which she did. They waved the restock fee. I shipped the parts UPS I proof of delivery. I called the person I spoke with to advise the parts were received the next morning. I received an e-mail from her advising that credit had been issued. Upon receiving my credit card statement no credit had been issued. I called the credit card company and they have entered a dispute on my behalf. I have followed up with the credit card company. They have yet to receive a response from Hunter. Stay away from Hunter - their products and Customer Service are crap.

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    Reviewed May 10, 2015

    I bought a Hunter Fan with light 6 months ago- Regalia model. Had an electrician install it. It was installed over our kitchen table. Five minutes after this years Mother Day dinner at the house the fan came crashing down to the table... it appears the shaft snapped. Luckily no one was hurt... Hunter Fans stink!

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    Customer ServiceCoverageStaff

    Reviewed May 8, 2015

    We have 6 Hunter fans in our house. We bought them all because we believed they were the best quality and would last forever. We were wrong. We had an certified electrician install them. One of the fans that do not work showed problems within the first month. We had the electrician come back to our house to fix the problem, and he said that it was a problem with the fan. My husband emailed the company, took pictures, described the issue, and never heard back from Hunter. The second fan that is not working did work fine in the beginning, but within a year, on its highest speed, no longer works. It moves slower than the slowest setting on all our other fans.

    When I called customer service to discuss the issues, the only thing that he was able to offer us was a long troubleshooting email that he said he had never seen before and it would be too long to discuss it with me on the phone. So, essentially, I have to read through it and try to figure it out, even though it is obviously a motor issue which they claim to cover for life. And he said there was nothing he could do to help us with the other fan that never worked from the beginning. It is one of two in the room that match, so we are left with nothing to do, but buy two new fans to replace them and a new one in our kitchen. Hunter fans are supposed to be the best and last forever. It is obvious that this is not the case and their customer service and warranty is a joke at best.

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    Installation & SetupPrice

    Reviewed April 27, 2015

    Wattage limiters placed in Hunter Fans cause a true fire hazard. Replacement light kits are expensive, and by law, come with wattage limiters. Spending this $60+ is not only unfair, but will result in having the same problem further down the line. Tutorials on how to bypass this problem are helpful, but practice safe DIY.

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    Reviewed April 23, 2015

    Bought this fan in 2013. LED lights went out and it is $120 for the new light kit. Suppose to be a 10 year warranty and they have not made this particular model for 10 years but can't ship me a new light without a receipt that Lowes can't provide. Maybe I'm the only one that doesn't save receipts for 10 years. Not even if I ship them the broken light back. I'll never own another Hunter product again.

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    Reviewed April 17, 2015

    I bought Hunter Ridgefield Ceiling Fan 1 year ago. The light kit went bad after 1 year though the fan was good. Then I bought a new light kit to replace it. After one month, that one was not working again. I did some Google search trying to find out what was the issue since I never experience light kit issue with any other ceiling fans. After I found this website and read the comment about Hunter fan, I was shocked so many complains about the Hunter ceiling fan light kit issue. I think the products itself has serious problem. I won't recommend anyone to buy Hunter product especially ceiling fan.

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    Reviewed April 17, 2015

    2 year old fan is suddenly making noise and now the light box is not working. The same tech who installed fans for me 20 years ago, installed new fans (one is the Hunter). It is going to be cheaper to replace the fan than to service it. I am sad to say that the new fan will be a Hunter (I like their style).

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    Installation & Setup

    Reviewed April 11, 2015

    We purchased 4 Hunter ceiling fans for a home remodel about two years ago. Since then 3 out 4 have had the lights fail on them. One they replaced under warranty, the others were after their one-year warranty period and they basically said 'tough luck, the warranty has expired and we have no obligation to you'. This is a ridiculous failure rate that they had the nerve to try and blame on our home wiring, which was all brand new and done by professional electricians, who also installed the fans. There was a time when Hunter represented quality, no more. They must have been bought out and now they're just wringing every dime out of the name. It's just made in China junk that they won't stand behind. Do not buy!

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    Reviewed April 8, 2015

    I used the fans all last summer but not the lights. The only problem is that the pull chain was hard to pull to turn on the lights so I just did not use that feature.

    This past winter, every time I turned on the lights, there was a burning smell of rubber. I am afraid of a house fire. So I no longer have ceiling lights since I will not use the lights in the fan and now I do not think I will use the fans either. I have three installed by an engineer. I am old (77); live alone and cannot afford to buy three more fans. Thank you.

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    Installation & Setup

    Reviewed March 14, 2015

    I purchased my Hunter ceiling fan about a year and a half ago. My light kit stopped working. The fan work. I had the correct wattage bulbs installed. I was told Hunter made good products.

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    Installation & Setup

    Reviewed March 10, 2015

    We purchased a Hunter Fan for our dinette and had it installed by a licensed electrician. The lighting fixture went bad and we contacted company and they sent us a new fixture, but we had to have it installed again. About a year later that one went bad and we had to pay for a new one. Right before Christmas of 2014 it went bad again. We purchased a Hunter because we thought they were top of the line in the ceiling fan business. Wrong! My son has had his Hunter fan less than a year in a bedroom and the lighting fixture has gone out. My husband said the contacts for the light bulbs are poorly made. I have fan in our family room from another company and it has worked for over 20 years. I should have stuck with that brand!

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    Customer ServiceSales & MarketingPrice

    Reviewed March 6, 2015

    My opinion, I like the reviews and online discussions of hundreds of others online. Have learned that Hunter fans continues to manufacture equipment that is designed to fail often, in order to force you to buy replacement designed to quickly fail over priced replacement parts. It was known fact at the time of the ceiling fan's light kit's manufacture that Hunter was making light kits that would not take standard bulbs available during the fan's span of use. CFL or LED lights, the lights that were know to be the standard and that incandescent manufacturing was being terminated.

    It was known that during the 25 year anticipated life of the ceiling fan most users would use what is available, CFLs and LEDs. Their plan was to 1 - print labels that made it impossible to determine the model through micro print and sloppy printing. Print no warning labels not to use standard CFL or LED bulbs. 2 - Use the fact that no one can read the labels so Hunter fan call center just tell you they won't help if you can't read the non-legible labels. If you can read the label, they charge you 70% of the cost of a new fan for replacement parts. Even Hunter new 2015 fans contain these guaranteed failure parts.

    Hunter is a scam. You will have to either rewire the product yourself soon after you buy it or have it done professionally or continue to be ripped off buying Hunter replacement parts. My opinion, buy something that is not a Chinese rip off.

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    Installation & Setup

    Reviewed March 4, 2015

    I replaced an old fan with a Hunter fan from Home Depot. The new fan was controlled by the wall switch but also a remote control. It worked fine for 1 day then both light and fan would no longer turn on. There had been no power outage, the breakers had not blown and power had not been lost to the rest of the room. I flipped the breaker off and on and the fan worked again, for another day, then the same thing happened. I followed the wiring instructions carefully. Is this just a cheap fan or could something else be causing such behavior?

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    Reviewed March 4, 2015

    The lights worked for about a week. Hunter sent me a replacement part that didn't fix the problem. It's been 8 months with just the fan working. Don't make the same mistake and assume Hunter makes quality fans. Go with a different brand. It's looking like I will be replacing my Hunter ceiling fan with another brand.

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    Customer Service

    Reviewed Feb. 2, 2015

    We purchased the 60 inch fan/light a year and a half ago. Came home and flipped the light on and it started sparking. After sparks and popping the light finally blew. Had we not been home, I'm scared of what could have happened. Obviously something is very wrong with their product and they don't seem to want to change anything. I'm not even going to bother w/ this brand or calling customer service. I would rather buy another product for more money than put my family at risk. Shame on this company. Need to find one made in the USA!

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    Reviewed Jan. 23, 2015

    We purchased a Hunter fan and light about five years ago. Lights were used very few times. Been using the lights more often and they started flickering when we turned them on and after a while they would light up. The model is 28029, we contacted Hunter and they said it was the "limiter" that quit working. They had a new one for $45 plus $10 shipping fee. Did some research online and found others had the same problem. The "limiter" is something the government requires on all new fans so you can't put in a larger bulb. We took the limited off and rewired the light kit and that fixed the problem. Hope this helps someone else with their problem.

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    Customer ServiceStaffReliability

    Reviewed Jan. 19, 2015

    Hello all, I will begin with this disclaimer: I AM NOT AN ELECTRICIAN, I AM A HOMEOWNER THAT ENJOYS THE SATISFACTION OF DIY PROBLEM-SOLVING. By submitting the following information. I am not, repeat, not recommending you take the same steps. I am only sharing my experience with an issue that so many others have also had!

    Okay, so thankfully I never bothered calling Hunter directly (sounds like a migraine-inducing experience). I had the same issue with my Hunter Model 28683 fan. I installed 3 of these in my home. I was lucky enough to go more than a year before having this issue with one of my fans. I went to my local hardware store (a REAL hardware store with KNOWLEDGEABLE staff) that carries Hunter fans. While they were aware of the issue with the lights, they unfortunately did not have a solution. So I purchased a replacement pull chain switch for $3.50 figuring I'd at least give the easiest solution a shot. It didn't work.

    I then spent some time tracing all the wires in the light housing trying to figure out why something as simple as a light switch/socket could be so horribly defective in so many fans. As it turns out, there's nothing wrong with the switch or sockets. The issue is a WATTAGE LIMITER wired inline with the light wiring. I did some Google searches on this and here's what I found: Federal Law now requires that all new ceiling fans include a wattage limiter to limit the maximum wattage of any ceiling fan light fixture to 190 watts or less. It seems this is mostly an energy conservation rule, but I did not research it much further.

    I removed this wattage limiter in my light fixture and "TA DA" the lights work again! In my fixture this was a very small, white plastic box with a pink and white wire coming out of it. I found online, though, that there are many different shapes and sizes of this type of device. I don't have any need or plans to ever install bulbs higher than 60W in my fans, so I'm still operating the unit within the Federal guidelines and manufacturer's design specifications.

    I have no idea why the Hunter company isn't more forthcoming and helpful with this issue (they MUST know that this is the issue if a do-it-yourselfer figured it out in an hour!). I would assume you could source a similar part to replace yours, but I'm just going to leave mine out. I hope this information is helpful to your situations and you can once again have lights that go on when you flip the switch! Good luck everyone!

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    Customer ServiceInstallation & Setup

    Reviewed Jan. 19, 2015

    I am on my second Hunter fan, Model #28030. The first lighting kit failed less than one year after it was installed. I called them and they sent a replacement one, basically no questions asked. The second one just went bad today after working fine for 4 years. This afternoon we smelled a burning odor in our kitchen area and couldn't figure what it was and fortunately my wife saw some smoke coming from the light unit on the fan. I promptly turned the light off, felt the light unit and it was very hot. I let it cool down and then took it apart to see what was going on. I saw some sort of electronic component that was hot and charred.

    From reading all the other complaints, they obviously have a design flaw that needs a recall. This is a fire hazard! I can't believe they would put a family and many lives at risk with these units! Furthermore, it sounds like Hunter has a poor customer service call in line, judging from all the complaints here. I guess I will see how my luck goes tomorrow... :(

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    James increased rating by 2 stars.
    After a positive interaction with Hunter Fans, James increased their star rating on Jan. 27, 2015.

    Updated review: Jan. 27, 2015

    I wish to retract my prior review. I made a mistake and looked at the fan switch instead of the light switch. I just replaced the switch with a generic one in under 15 minutes. I am sorry for flying off the handle. But, I still don't know if Hunter stands behind their products or not, since I don't have a product of theirs that has failed.

    Original Review: Jan. 13, 2015

    I have an 11-year-old Hunter 52-inch Wellesley 20485. The fan still works fine but the light switch sticks. It has complicated wiring that prevents me from replacing it with a generic switch. Hunter says the part is no longer available but they did try to sell me a new fan. I just need the light switch. Hunter DOES NOT stand behind their products.

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    Reviewed Dec. 16, 2014

    I contacted Hunter on my light kit for 52045. I was told they are only warranted for 1 yr. They will send me replacement for$25 odd cents and 9 something shipping. So every year it is going to be a major expense to own this ceiling fan by the time you pay an electrician and pay for replacement parts. Do the math. Trash all the fans. Best find a company that stands behind their products.

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    Customer Service

    Reviewed Dec. 13, 2014

    I bought 3 Casablanca fans for 169 each. The one I am referring to always had a problem needed to be reset all the time. Somehow it fell off the ceiling in the middle of the night. Thank god it didn't fell on my son's head only his feet. FYI it the fan separated from the rod so it did not fall because of bad installation. I had a professional electrician install all 3 and the other 2 are still up there. I wrote to this company and it takes them weeks to respond. I think they should do something for me since they almost killed my son.

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    Reviewed Dec. 8, 2014

    I hang about 20 fans a year and this Hunter Louden 42" low profile is the hardest I've ever hung. I even had to tin snip the housing to make sure the rotor and blades didn't rub because the motor mount is the worst I've seen. The glass bowl does not have enough room for CFLs vs the miniature base bulbs it comes with. Stupid to not allow CFLs.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Dec. 5, 2014

    I have a Hunter Fan, model 21427 Fan-a-way. Installed approx. 15 months ago and infrequently used. Two weeks ago the light bulb flickered and stopped working. After spending a lot of time to find a replacement 40W circline CFL, I found that the bulb is exclusive to Hunter. Being no fool, I ordered 2 bulbs. A week later, I received them and installed, but still no light. Obviously, it must be a ballast issue. Hunter's website stated that the ballast was not available.

    I contacted Technical support via email and finally received a response 6 days later saying, "Sorry, but the ballast is not available, however you can purchase the whole light kit for $310.00". REALLY? Put a $310 light kit in a $300 fan?!?!? I finally reached a live person at Hunter and she confirmed that the ballast ($20.00) WAS available, just on backorder. This company has shoddy products, misinformed technical support, and seems to like to run scams on consumers. I think I'll save my $20 and buy a new fan from a different company. Hunter is Ridiculous!

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    Customer Service

    Reviewed Dec. 3, 2014

    Purchased through Home Depot two hunter fans with light kits. Have had several fans over the years 17 years ago to be exact that provided great light for a bedroom. These fans 52" fans today give out so little light that one would have to describe it a low light (mood light at best). Not nearly enough to count on for even a small bedroom, center ceiling mount fan/light kit. They are making the fans/light kit so cheap today that they must be not safe to have any normal light fixtures with enough wattage to light a closet! Customer service was ok, but no help from them with any products that would have provided any more light than I'm currently experiencing.

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    Customer Service

    Reviewed Dec. 2, 2014

    Five years ago we bought two identical Hunter fans that were going to be in the same large room. Believing that "Hunter" was a good brand. After three years one of the fans stopped working. They didn't make the same fan anymore, so we had to buy two more, so that they matched. After many bulbs burning out way sooner than seemed normal, and after only two years of having the new fans, one of the light fixtures blew out with a pop, pop sound. It never worked after that. After reading several of the same complaints, it's obvious there's a defect that should be looked into....a fire hazard!! Hunter should be held responsible to fix the problem before being allowed to sell anymore!!! I will NEVER purchase a Hunter product again after reading all the customer service horror stories... which also sells their products under other names. Do your homework before buying. I wish I had :(

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    Installation & Setup

    Reviewed Dec. 1, 2014

    I have purchased and changed at least 5 or 6 Hunter ceiling fans and light kits from Lowe’s in Batesville, MS and from Southaven, MS. I am to the point that I am going to change all my fans because of this. Every fan I have purchased has ended in a disaster. The fan works fine, but after a few weeks lights quit working. I am absolutely shocked to find this website with all these complaints on the same fans that I have purchased and installed at my home. I thought it was something I was doing wrong!!! Can you please help me with this problem?

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    Reviewed Nov. 17, 2014

    Run! Bought 7 matching fans for our home and the light switch assembly keeps blowing at various times on various fans... have replaced them all and some of the replacements have blown too... On hold now to try and get more before warranty runs out.... Don't bother with Hunter fans!

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    Customer ServiceReliability

    Reviewed Nov. 15, 2014

    I am one of probably several hundred who have had issues with a defective Hunter Fan Switch Housing Assembly (light kit). I've sent email requests but got no reply. When I tried to call customer service to purchase a replacement, the first wait was supposed to be "less than 3 minutes" but I hung up after 20 minutes of elevator music. I called a second time but decided not to wait when I was advised that my wait would be "less than 109 minutes." One way or another I will get this fan fix but be assured that I will NEVER again buy a Hunter or a Harbor Breeze (same company) product. I'll also research to see what other products that company makes and will boycott them, too.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Nov. 12, 2014

    I have a 5 yr old Hunter Ceiling Fan that the chain has pulled out of the 4 speed control. My understanding was that there was a lifetime warranty on the entire fan, I was wrong it only covers the motor. My husband tried to buy a replacement part at out local hardware and local electrical shop but unfortunately this part does not exist being the fan is considered 4 speed not 3. All of the salesmen we have dealt with said they would contact Hunter fans for the replacement part because they are unable to procure one....Good luck with that!! My first day of calling left me frustrated and aggravated with wait times of 29, 56 and 101 minutes to the service department. Although if you push 4 for sales they pick up right away...Go figure!

    Finally to reach a person - to be told they no longer carry the parts for the fan and that I would have to buy a new one. I agreed out of frustration and the fact that the fan in the ceiling is stuck ON, to purchase SAME fan (identical) but different model!! Sales woman said I would have it in 10 days, my credit card was charged!! The same day at 12:45 am I rec'd an email informing me it is now on back order and won't ship for 5 weeks! The next day I called service again to have my wait time to be 56 minutes and of course hanging up and calling back to sales they answered right away to transfer me to a supervisor. I just wanted to cancel the order to have the credit card charge to be reversed....What a nightmare. The supervisor Aubrey first told me it couldn't be reversed but after a lot of yelling he was able to do it. Told me he would research why they don't have the part and would call me back...Good luck with that!!!

    He never called!!! Day 3 - called again to have ridiculously long wait times to finally get another supervisor to tell me the order was cancelled and offered me to purchase another style fan from them!!! I don't understand why they have back orders when I could go to Lowe's and there it is...plus they never told me it was on back order when placing the order for the new fan.....WHY WHY would I ever want to go through this nightmare AGAIN!!! After reading all of consumer report reviews on Hunter Fans I would NEVER purchase another fan from them again!!! Terrible customer support and terrible service!!! Unfortunately I still have a fan in my ceiling that is broken and have gotten no satisfaction from Hunter!!! Thank you consumer reports for allowing me to share my experience with other consumers so they can make educated decisions and have purchasing power!! I'm off to the store to find a replacement fan and I know one thing, it won't be HUNTER!!!

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    Customer ServicePunctuality & SpeedReliability

    Reviewed Nov. 11, 2014

    I bought four Hunter fans from Home Depot, Model 25478. I had them installed by a Home Depot contractor. Then two of the fans light packages would flicker when turned on. I tried to call Hunter, but the wait time was overwhelming. I believe the light packages are defective. Two problems the same out of four fans.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2014

    The fan would work on the ceiling fan light but the light kit would not. Read up on here why after second one blew up to see what other people were seeing with these Hunter fan/light units. Since I don't care to spend $40 a year on a new light kit and well now my unit's light kit is discontinued. There is a wattage limiter that seems undersized in the unit, smaller wires than all the other wires in the unit and is rated for 190 Watts and light is designed for three 60 Watt light bulbs or 180 Watts total. We put 40 Watt bulbs in because we had issues before with 60 Watt bulbs getting too hot. Well the first thing when it was turned on one morning, it went pow, pow, pow. The first was a light bulb going and then the limiter must have 2 fuses inside it that blew because nothing else looks charred in the light kit. Part can be ordered online from eBay or amazon but not Hunter. Seems like a design flaw since ours blew up twice in 2 years!!! Not a happy customer with good reason!!! Guess what, not much you can do about it either by the looks of the people who call Hunter.

    The other issue with the second light kit was that the high temp plastic light elements were starting to chalk and crumble due to poor injection molding. Porosity must be a quality issue with the elements (light holders) because it is obviously not able to take as much heat with the air bubbles in it. See the picture of the damage from less than two years of run time...I fixed it by putting ceramic elements in kind in the light unit and it is cooler with those too as ceramic is used on the heat shields for the old space shuttle. This fix voids the warranty, I'm sure, but what warranty is there! Hunter will just tell you to buy their $40 light kit if available for yours or just go spend another $120 because they like to sell these awesome lights! Good thing I got an A in circuits class!

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    Customer ServiceStaff

    Reviewed Nov. 6, 2014

    I have a Hunter Fan Model# 23681-420 that was installed new approximately 5 years ago in our new home. Recently the Lights are very dim and keep blowing bulbs. I checked the Lamp Receptacles with a Multimeter and they only put out 81VAC (no wonder the lights are dim). I researched this similar problem on the Internet and noticed that many others are having the same issues. I called Hunter Fans and had to wait 1 hr and 27 minutes before someone answered the phone. I was told that I needed to purchase a replacement Switch/Housing Assembly to correct the problem.

    They shipped me a replacement (for $33.00) but upon opening the package two things were noticed. One...the unit shipped did not look like the original and Two...the Fan Reversal Switch was broken and in pieces. I called Hunter Fans again the following day and was again put on hold for 1 hr and 13 minutes before anyone answered the phone. I told them about the problem receiving a different looking Switch/Housing Assembly and stated that the unit shipped to me was damaged. They told me they shipped me the incorrect Assembly and that the one that I actually needed was no longer available (unit only 5 years old).

    They then told me they would offer me a discount on purchasing another new Hunter Fan. In total I spent approximately 4 hours on hold and talking to Hunter Fan representatives only to be told they could not help me and I needed to purchase a complete new Fan and Light. I am amazed that Hunter Fans has any customers the way they treat them. This was the most disappointing product I have ever purchased and I will never buy another Hunter Fan product. They are JUNK and their Customer Services do not care about their products or customers. I urge anyone looking to purchase a Ceiling Fan to look at any manufacturer other than Hunter Fans. Their products are JUNKI!!! Never Again.

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    Customer Service

    Reviewed Oct. 28, 2014

    We bought the Hunter Fan model 52" Sedgebrook™ 21587 several years ago. It is beautiful and we love it. A few nights ago, we noticed a weird, burning smell in our kitchen. We thought we had burned the handle of a pan while cooking. Then we noticed the lights on the fan getting really bright then dim. Then the fan took off at warp speed. We then realized the smell was coming from our ceiling fan. The lower switch housing on my hunter ceiling fan melted. Had we not shut it off and dismantled it, it would have caught fire.

    I tried to call Hunter but they were closed. I have been researching this on the internet and it appears to be a common issue with Hunter. This is awful. Hunter used to be an amazing product and name you could count on. I am trying to find a new part for this as we love this fan and light assembly. From what I have read, I know that Hunter is not going to help us on this. I just want to be able to order a new part for this. I think this specific model is discontinued so this will really make me mad. To think that this almost started a fire tells me that Hunter is doing something VERY wrong. So many people are having the ISSUE. Is it going to take a house fire with people dying for you to take NOTICE HUNTER FANS??? This is crazy! We will not buy another Hunter Fan that is for sure.

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    Reviewed Oct. 24, 2014

    The pull chain on the light does not seem to engage. I used to be able to push the chain up and hear it click and the lights would work. I had to do that for on and off. I have 2 hunter 60" fans and neither light works at all. I see no reason to contact Hunter from what I have read and will not buy another Hunter fan.

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    Customer ServicePriceReliability

    Reviewed Oct. 20, 2014

    This air purifier did what it was supposed to until it suddenly started getting noisier and would stop working sporadically after about a year and a half. We purchased it in Jan. 2013. Then, it suddenly stopped working completely. We currently have a complaint in with the company so hopefully they will replace it. Really disappointed that it has such a short life span as it was not cheap and we don't have the extra cash sitting around to buy another one just for that one to quit too.

    UPDATE: We called customer service multiple times. I spent 2 hours on the phone resulting in them telling me they'd call me back, except they never did. We also filled out the online contact form and also never heard back from that. Finally after 2 weeks my wife managed to speak to someone who told us we'd have to pay to ship it back to them. According to USPS that is going to cost approximately $30!! To send back their defective product!! DO NOT BUY FROM HUNTER!

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    Installation & Setup

    Reviewed Oct. 3, 2014

    Our company owns 35 homes in Guam and we've installed 175 Hunter ceiling fans; do the math, that's lots of money. 78 are remote controlled fans. Of these 50% have failed due to problems with remote receivers or light failures. Obtaining replacement parts from vendor Home Depot is impossible. Only source is eBay or Amazon. I like the Hunter design, but the product quality and support is poor and I'm changing brands when replacing even if they are twice the price I am better off if they operate longer and have better support. Hunter, you need to get some quality control in your electronics on the remote side, or find another supplier.

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    Customer Service

    Reviewed Sept. 22, 2014

    After being on hold for over an hour and also being disconnected twice with customer service, I'm not a happy camper. Explained less than 2 yr old fan by Hunter was not working. Light stopped working but fan still comes on. Told them we needed a lighting unit - but wait they no longer make parts. Really it's only 2 yrs old (not only for broken fan but no longer for the rest of my ceiling fans either). Best they could do was sell me a discounted one for 120.00 plus s& h. Really people I can go to lowe's and do better than that. Never again will purchase a Hunter product. Crappy service and products.

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    Price

    Reviewed Sept. 22, 2014

    I have had this fan for 2 years. About a year later the pull chain broke at the switch for the speed control, this switch has five wires. I looked all over the internet and hunters website and could not find one. I went to Bello's electric and bought a four wire switch, but it only run on high speed and 2 slow speeds that were the same speed. I left it that way and used it. After another year the chain broke again at the switch. This is a bad design. The chain comes out of the switch and makes a 45 degree angle and at the light globe it makes another 45 degree and this puts a lot of stress on the chain at the switch. This time I called hunter and told them about the problem. They said I could not get the switch but they could send me the whole bottom piece for $25.00 & $9.99 for shipping plus tax. The switch should cost maybe $5.00 to $8.00 but I have to spend $37.44. Hunter would not stand behind any of it. I will not buy another Hunter, they do not stand behind their product. The fan model is 28665-530 3 speed with serenity.

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 21, 2014

    We purchase a Regalia Hunter fan. 4-speed fan. Poor design on how the pull chain is routed for the fan. It was very rough from the beginning pulling it. Looking at the switch, poorly made and cheap, of course from China. Being an engineer and years of mechanical experience, you can see how it comes out of the housing and then it is steer towards the light assembly. Then it is back towards the hole in the glass.

    Hold time is not acceptable. First time 20 minutes, second time 25 minutes. Third is a charm, 35 minutes. Finally someone answer. I wanted to order the switch and they will not unless they sell the whole switch housing. 55.00. WTH. I will be from now on looking at Hampton Bay or some other make. To all, do not buy a four (4) speed fan. You can find a 3-speed fan switch at Lowe's or Home Depot and not have to deal with the incompetent CS and ripoff of Hunters. For the price of what they charge they would give a break.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 13, 2014

    We received the remote controlled Grand Lodge ceiling fan as a gift - it's about 1.5 years old. It's a nice looking 60-inch fan w/ remote -- no pull cords. It has rarely been used (probably less than 40 hours) and has completely stopped working. Hunter offered to "sell" us a replacement receiver for $60.00 that we would install in the fan. It's the SAME receiver that's in the fan now, the same one that Hunter is obviously having ongoing problems with...just read the complaints online.

    Anyway, we suggest to the Hunter representative that purchasing this unimproved part is simply paying money only to experience the same problem again later. At that point she offers a discounted 60-inch fan similar to ours, for $73.00, but it's not a ceiling hugger that we absolutely have to have. Her next offer is for a ceiling hugger, however it's not a 60-inch fan like we have, but a 52-inch that is totally the wrong color - and the discounted price of it is $111.00.

    There you have it - those were the options extended by Hunter to compensate for a nearly brand new fan that does not work at all. So, take-away here is easy - do not purchase Hunter fans. They don't work for the long term, and when they fail, Hunter is really not prepared to stand by their product or their customers. They got me once, but they absolutely will not get me again. Word of mouth (in person or online) travels fast and it works! Don't buy a Hunter product.

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    Reviewed Sept. 12, 2014

    Ceiling fan and light worked fine for a while on two identical fans bought at the same time. Soon (within 6 months) the lights started to strobe on both fans and one light kit quit working completely. I didn't think that resistor/watt reducer thing was necessary. After reading reviews, I just bypassed the whole thing, wired it direct. Light and switch work great! Pictured is the culprit of the problem. Too bad such a fine company has fallen to such a low point.

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    Installation & Setup

    Reviewed Aug. 25, 2014

    We bought 3 of the Hunter Highbury fans, two were assembled fine by an electrician and installed, the third one had a clicking sound when the fan was turned on. Thus, we bought a fourth to replace the third one. This one would only operate in the "winter or clockwise direction". When the switch was changed to summer or the normal mode, the fan would not operate. Thus, we bought a fifth fan and this one worked OK. Quality control seems to be an issue with Hunter that used to have a good reputation. We also requested one part from Hunter overnight and was assured it would be there, never did arrive. But as we had to buy two additional fans just to get the third room fan to work, the part turned out to be unneeded. Just another Hunter frustration.

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    Price

    Reviewed July 28, 2014

    Purchased 2 Hunter Ceiling fans, one doesn't work at all anymore - just 2 years old. The other Flashes insanely; it’s a big heavy fan. I'm not going to take it down and return it. I'm going to repair it now that I know what the issue is. I will say I've bought fans one heck of a lot cheaper and they are over 5 years old and working just fine. No more Hunter for me ever again. Reading the reviews sounds like the co don't care about customers either.

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    Customer Service

    Reviewed July 18, 2014

    New fan has a cracked globe. Just need a replacement. Been on hold for 32 minutes on Friday afternoon. I will hang up soon. Be sure to never by Hunter fans again.

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    Customer Service

    Reviewed July 11, 2014

    Have Hunter brass, 4 blade fan. Probably 25 years old. Motor wiring has short in wiring. Called Hunter and they could care less. For them to even consider my claim, they wanted a copy of the warranty that came with the fan and the original sales receipt. Anyone keep a receipt 25 years. They wouldn't even give me the names of repair shops. So be careful if you are looking at one of their fans and they are now made in China.

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    Customer ServiceStaff

    Reviewed July 9, 2014

    Have a model 20722 with light kit. The fan & light hardly used! Out of blue, the light either didn't work or it would start blinking! Afraid of fire, I disconnected it from fan housing. Now fan is totally useless. Called hunter fan and they are unable and unwilling to assist. Say I need whole new light kit at $60.00. Fan only 13 mos old. WHAT A LOUSY ** COMPANY. I HAVE LESSER FANS IN HOUSE THAT WORK FINE. DON'T BUY HUNTER JUNK!!!!!!! AWFUL CUSTOMER SERVICE.

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    Reviewed June 26, 2014

    We purchased a Hunter Viente model #53035 from Home Depot about two years ago. Today, I replaced a light bulb. When the bulb was almost screwed in completely, the light fixture started throwing sparks and then caught fire. I was able to put out the fire before any serious damage occurred. This is our second Viente. It was a replacement/swap for the first one purchased less than one week earlier. There was a problem with the light fixture on the first one as well. It never caught fire...it just did not work.

    Based upon all of the comments I have read, contacting the manufacturer will be a very frustrating waste of time. Had the Viente not caught fire, I was planning to purchase three more Hunter fans (diff models) to replace ceiling fans in other rooms. Now I will be buying four ceiling fans....and none of them will be a Hunter.

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    Reviewed June 25, 2014

    My 80-year old mother purchased 2 Hunter ceiling fans which both have the low profile mounting. As I was mounting the fans, the tapped screw hole which make the fan low profile, are not drilled in. Went back to the store and they open several other Hunter fan boxes and not one had the drill hole. The store told me to contact Hunter before I brought them back. If you use a down rod this is not a problem, but if you have low ceiling this is a big problem. I have contacted Hunter by email June 24 2014. Tomorrow I will call them and let you know what is going on.

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    Installation & SetupStaff

    Reviewed June 23, 2014

    As an Engineer and someone with over 40 years of mechanical experience installing and fixing every kind of product both in the the residential and the commercial electrical and mechanical fields, I find the Hunter Five Minute Fan to be a total engineering failure. Every single unit should be recalled immediately.

    Something as simple as making sure that the screw hole and the screw specified to go into that hole should be an easy engineering specification. Having the two items so far off that they are totally incompatible is unacceptable. I found that the switch housing screws that are supposed to be easily screwed in partially to the base of the light fixture housing were totally incompatible. Basically, the undersized hole made screwing these screws in impossible. If you actually try, eventually the cheap screw heads will break off. With two fans, six screws and six screws holes to verify the evidence of a total failure on the part of the Hunter Fan company to actually assemble the product they claim is a five minute fan assembly. I find them to be engineering incompetent.

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    Reviewed June 9, 2014

    I had the same light trouble w/ my Hunter fan that it seems everyone else has had. Hunter fan company said that I should buy a new fan because mine was obsolete. Parts were no longer carried for my fan model.

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    Customer ServiceInstallation & Setup

    Reviewed June 4, 2014

    Well I purchased a hunter fan, installed it, worked great for 6 months, when the lights went out. I changed all the bulbs, still nothing. I called Hunter tech support. They said they would send me a new light kit. This was 4/13. Every month from that time, I received a letter stating the light kit is on back order, it will be shipped next 5/13. Well every month from that date till now, I received the same letter with and updated shipping date 5/14. I call Hunter tech support and asked when will I be getting my light kit? The response was "Oh you won't get that kit. It is no longer made, but we will send you a new updated fan." 3 days later I received my new fan. If I had not made that call I would have waited forever. Soooo, if told it's on back order, call them weekly till they get tired of hearing from you. Maybe you will get some results. It only took me a year.

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    Installation & Setup

    Reviewed May 14, 2014

    I have always loved the quality of Hunter Fans. However, it seems this new watt limiter they are required to put in has real problems. Fan we installed just over a year ago at in-laws started smoking and stinking up the house and popped the breaker. I took light apart and found the watt limiter (or whatever it is called) half melted. I wasn't sure what it was at the time, but after looking at how it was wired in, I realized it is not really needed and simply pulled it out and wired the lights directly to the switch. Bingo, fan and lights work great!

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    Reviewed May 13, 2014

    I purchased Four Hunter ceiling fans with lights and installed them, thinking I was buying quality products and they were on sale for 149.99 each. About a year has passed and on all fans the lights are flashing like a slow strobe light. The wattage limiter in both light assemblies have gone bad. Also you cannot turn them off, had to disconnect. Just a warning to those that think they are buying a quality product, wouldn't give them 15 cents for their products because I've contacted them more than once and no remorse. In other words, it's my problem!!!!!!

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    Installation & Setup

    Reviewed May 5, 2014

    Purchased Two Hunter "5 Minute Fans" from Lowe's 18 months ago, while remodeling our home. We just installed the fans two months ago, and fans work fine to date. However the light kits BOTH have problems. We smell an electrical/burning rubber type odor, and the lights go off after just a few minutes. This occurs each time lights are turned on, but does not occur with just the fan running. There is only one way to install these, so no issue with install, and electrical issues have been ruled out.

    We contacted Hunter and were told, "Sorry, your one year warranty is expired", and there's nothing they can do to help. We were told we could buy new light kits, at the retail price. This is evidently a known problem, judging from the similar complaints we have seen online. We are replacing the fans with Hampton Bay products from Home Depot. Hampton Bay seems to value the customer - What happened to Hunter quality "since 1886" and customer appreciation?

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    Reviewed April 1, 2014

    So, the lights went out on my Hunter ceiling fan. I'm assuming this is because of the wattage limiter that some 2005 EPA government regulation is forcing on ceiling fan companies. I've heard that watt limiters has been the bane of a lot of ceiling fan owners, particularly for the Hunter company, which often gives their customers a cold shoulder when we have these problems. Also, does anyone have a better recommendation for a good ceiling fan company? Hunter has lost me after this nonsense.

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    Reviewed March 12, 2014

    I purchased two Hunter ceiling fans with lights and installed them, thinking I was buying quality products. About a year has passed and on both fans the lights are flashing like a slow strobe light. The wattage limiter in both light assemblies have gone bad. Just a warning to those that think they are buying a quality product, beware.

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    Customer Service

    Reviewed March 12, 2014

    Have an old, 1960's, Hunter Robbins Myers fan. Motor winding has a short. Called Hunter and they tell me fan is too old for warranty. I mentioned their "lifetime warranty". Rep says they will consider if I can send a copy of the warranty and sales receipt. Know anyone that keeps a receipt 50 years? Now their products are made in China. A real disappointment.

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    Verified purchase
    Installation & SetupPriceOnline & AppReliability

    Reviewed March 7, 2014

    About two years ago, I bought 5 fans for my house. They aren't cheap and with the installation cost I spend a lot of money. In little over a year, one of the 2 fans in the living room started to have issues. When I turned the lights they started blinking and after a while they went dead. I called your service department and they sold me the whole light housing. I received a different color so I have to change the wiring to the damage fan, that fix that issue. Now within the last two months, the second fan on my living room and the one in the master bedroom are doing the same thing. When I turn the lights on, they just keep on blinking.

    I did some research on the website and found out that what cause that is the so call "black box or governor" that is located inside the lights housing, part #98480-02, (defective part obviously), called the service department and was told that they don't sell that part and they don't make that light housing or that fan model neither, then they offer to sell me new fans at a supposed discount price. That's unbelievable how a company with such a good name sell defective fans that don't even last 2 years and then the only option for the customer is to buy new fans and pay for the installation services all over again. The company should take ownership of a defective product and if the parts aren't available, then you should replace the fan with a new one. I guess quality and good reliability are no longer important for Hunter. If you are thinking on buying a Hunter product ask your self this question, Do you feel lucky? Do you _ _ _ _!

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    Installation & SetupReliability

    Reviewed Jan. 27, 2014

    I am going through the same scenario. One of two matching ceiling fans model 23267 unthreaded from the down rod and fell to the floor leaving a substantial hole in my laminate flooring. If the incident had occurred a few minutes earlier, it would have seriously injured my daughter who had been sitting beneath it. Jason Hunter is offering a settlement of one replacement fan and a discount on a second fan to replace the fan that is still in the ceiling (since they match). I am aware that other fans in this 23267 series have done the same exact thing. This means the product is defective. Jason Hunter is alleging the fan fell because it was installed incorrectly and it was not. I would like to hear from any other buyers of this fan who have experienced the fan coming apart from the down rod.

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    Installation & Setup

    Reviewed Jan. 24, 2014

    I purchased 3 Hunter ceiling fans from Lowe's, a 60", a 52" and a 48". The 60" is 20' high. Upon installation each fan produced an electrical hum loud enough to exceed normal home noise levels, never mind quiet reading or sleeping times of day. I contacted Hunter for a field rep visit after paying my electrician three times for the "check the installation" exercise. Hunter put me through the exercise of providing installation criteria, said all was correct but would do nothing about the 3 fans purchased without taking the fans downs and returning them to Hunter for a QC check, at my expense. I no longer can afford or keep putting good money toward this crap produced by Hunter. Being a logical person, if Hunter failed in the motor quality end of things for 3 separate and different models, I am sure they will find nothing wrong with their products. The products sold to me would be fine for a manufacturing/office environment but never for a home environment. The quality of Hunter Ceiling fans is very poor and I'll never purchase any product associated with that business name. It has come to my attention that Hunter and Casablanca are in fact the same company. The name stands for crap!

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    Reviewed Jan. 4, 2014

    We purchased 2 Mod#28684 for office use. The fans have and continue to run great; however, within 2 months the 1st light kit failed. 1 month later, the second failed, while using the proper wattage candelabra bulbs. (One can't purchase a candelabra larger than the accepted wattage.) Contacted Hunter and found one cannot purchase the small plug-in capacitor alone, and must order the entire light kit for $30. We ordered & installed two. 6 months later, the capacitor went out again. We just completed a major house remodel and installed 5 Monte Carlo Fans! Hunter... never again.

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    Customer Service

    Reviewed Dec. 30, 2013

    My Hunter Fan 28683 is just over a year old. Lights are out but fan works. The Ridgeland sold by Lowe's is garbage. I have sent complaints and questions to Hunter. They do not respond. Why should they? I will never buy another Hunter. Ever!

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    Customer ServiceInstallation & Setup

    Reviewed Nov. 8, 2013

    We will never purchase another Hunter - ever!!!! We purchased a fan, model number 28665, in October 2011 from Home Depot. We like overhead fans in every room, so this is one of many overhead fans we have purchased over the years. This was for a vacation house we had bought in the NC mountains. We use the house 4 weeks of every year. So we were up in April 2012, Oct. 2012, April 2013, and now Oct 2013. The light switch for the kitchen fan stopped working in the off position, so we have no light working in our kitchen now.

    In the 6 weeks or so we have used the fan since we installed it, we've probably pulled the light switch chain, maybe 50 times or so. We called their customer service to get the replacement part. Oh, they tell me it's out of warranty. I don't like it, but I need the part, so I whip out the credit card and order the part. They sent me the wrong part. I called back and they told me the part is not in stock and it is discontinued. In amazement I asked, how can you discontinue parts for a product that is only 2 years old. She said Home Depot might have had that in inventory for 4 or 5 years. She said there is nothing they can do. I ask for a supervisor. He says the part is just on back order and I could pay in advance for it. Really bad attitudes, take it or leave it mentality. I'll never do business with this company again.

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    Reviewed Oct. 30, 2013

    We purchased a Hunter Mozambique ceiling fan in May 2013 online from Menards. It worked fine for 3 weeks, then lower switch box had a complete melt down and filled our house with acrid smoke. Hunter help line identified the replacement part but would not provide it under warranty as we had purchased the fan online from Menards and could not produce a store receipt! We provided documentation to clearly show when we purchased the fan, but they would not budge. Have you ever heard such **?

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    Customer ServiceStaffReliability

    Reviewed Oct. 19, 2013

    I contacted Hunter in regards to my ceiling fan (Model 28683). I have had the fan for one year, and even according to their phone support, they said they could tell the fan was within warranty. However, without a receipt, they would not provide support for their defective fan. The issue: One of the lights looks like it "shorted out", had burn/black marks on the screw of the bulb as well as the inside of the bulb, and then all of the lights went out. When on the phone, the Hunter representative acknowledged that "sometimes this happens on this model", but would still not provide support. I then went to their email support and received a different response, saying this model was not less than a year old. (I did mistype the model number in the online form so I can give them that). But, I emailed them back and no response yet.

    I am in the process of trying to get a receipt from Lowe's, but not having luck so far. From my Bank Statements, I appear to possibly be 1 maybe 2 days out of the 1 year warranty. Even if it was 1 week, I would think there would be a small grace period. As having worked in Customer Service for the last 17 years, I know how it works. I will await to see their response, but I am extremely disappointed in how things have gone so far. I am disappointed and upset at the fact that the issue was acknowledged and even talked about like it was a "known issue", yet I have to jump through hoops to find a receipt from almost a year ago. By the time I get the receipt, I am afraid I will be most definitely out of warranty. Not to mention all of the complaints/issues I have seen with the light housing assembly on these fans. I doubt I will get a satisfactory resolution from Hunter.

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    Reviewed Oct. 16, 2013

    You can replace the sockets with ceramic, order them from a lamp supply company. I use all vintage ceiling fans, a 1920's Diehl, a 1940's Hunter reverse air, and a 1980's Hunter. The Diehl had its own light kit (single bulb and socket designated for up to 300 watts, A21 shape). The 1940's Hunter was redone for a modern light kit, but I had remove the candelabra sockets in the modern kit and replace them with full size so I could use the bulbs that I wanted, same for the 1980's Hunter. As a side note, I cannot use CFL on the 1940's and/or 20's fan because of the choke/transformer style speed control.

    As for the problems with the light kits, it's a well documented issue that CFL and some solid state controls do not mix, and flickering is one of the problems. Experiment with one incandescent bulb in one of the sockets, and it should fix some of the issues. As far as current limiter is concerned, let's just say that it's "optional" for lack of better terminology. Just don't go higher than 60 watts per bulb, and the solid state wall control will be happy. The BEST solution is to run two wires, one for the fan, and one for the light, and control the fan from switches on the wall.

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    Customer Service

    Reviewed Sept. 18, 2013

    The fan that I have (Mod# 20182) came with a light kit that uses candelabra based bulbs (3). The fan itself is well made and functions flawlessly. The problem is the light sockets. Because they are surrounded by a glass shade except for the bottom opening heat builds up. I use 40 watt bulbs, which is below the maximum wattage allowed. I have the fan for 2 years and have started to notice that the sockets, which are some sort of plastic, are starting to crack from the heat. The other day a bulb burnt out and when I went to replace it a chunk of the socket fell off. I could see that even the metal of the socket was shot. I know that technically most candelabra fixtures are made to remain upright and I had another fan with this type of base that was fine.

    Anyway I called Hunter's tech support on 09/17 looking for replacement sockets. I was told that they do not sell the sockets but they would sell me a forty dollar light kit. I told the tech that one of the other sockets looks like it’s ready to go and sarcastically told her that maybe I should buy 3 or 4 kits just in case. I e-mailed Hunter letting them know of the problem and I think it stinks that they would expect people to purchase an entire light kit. Anyway I tried to find replacement sockets in Lowe’s, Home Depot and a local electrical supply house. They carry similar sockets but they would have to be modified. I received an e-mail today (09/18) from Hunter stating the info I received yesterday was correct and that haven't heard of this problem so they wouldn't advise me to buy extra kits. Really? I e-mailed them back requesting info as to who the manufacturer of the socket is or possibly where I could purchase them. Still waiting for a reply.

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    Customer ServiceStaff

    Reviewed Sept. 12, 2013

    To follow up on my complaint about Hunter Fan Company... As I stated in my complaint on June 13, 2013, Hunter Fan Company lied to the Better Business Bureau Mid-South service the Nashville area where Hunter Fan Company is located. The Better Business Bureau "determined" that they had resolved the complaint... basically not doing a thing. The Better Business Bureau, an organization that operates on funds that are dues paid by the businesses they represent. In other words, they are paid by Hunter Fan Company. The Better Business Bureau Mid-South is useless...

    I then wrote to the State of Tennessee, Department of Commerce and Insurance, Division of Consumer Affairs, located at 500 James Robertson Parkway, 12th Floor, Nashville, TN 37243-0600. Again in response, correspondence from Hunter Fan Company to the Division of Consumer Affairs was the same lies as they were to the Better Business Bureau Mid-South. The long and short of it is that the Division of Consumer Affairs rep informed me that he tried to resolve this issue, but could not. But a record would be kept on file. I will continue to pursue this issue...

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    Reviewed Sept. 6, 2013

    We have a 52" Hunter fan with three lights in the lighting assembly in our guest bedroom. The Philips light bulb, 60w, soft white, made in Indonesia, had been in the light assembly for weeks at least, if not months, and it suddenly just broke at the base and the filaments started smoking and burning. I don't know if this is a problem with the light bulb or the fan, but from other reviews I am assuming it is the fan. I got rid of all the identical bulbs we had however, and will carefully monitor this fan going forward.

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    Customer ServicePrice

    Reviewed July 26, 2013

    I called the Hunter Fan Company on July 19, 2013 to order replacement parts for a ceiling fan that was manufactured in April of 2007. I was assured the parts were available and that they would ship them after I placed an order. On July 26, 2013 I received the parts. They were not the parts I ordered. When I called the company I had to hold for about 20 minutes and then I was told that I could return the incorrect parts but they could not send the correct ones because the parts were no longer available! I was told that I could receive full credit if I ordered a new fan from Hunter but they don't stock any fans that were the correct size. I was then told that I could return the parts but I would still be charged the shipping charge. When I objected I was told that they would refund the cost plus the charges that they made for shipping but the company would not refund the cost of my shipping the parts back!

    I was also informed that in order to receive credit I had to call the company and give them the tracking number of the shipped package. I shipped the parts and again spent over 30 minutes on the phone just to give someone the tracking number. This time I was told that I would have to call again on the date that the parts were scheduled for delivery to verify that the parts were received and then the company would order a refund for the parts cost and their shipping charges but I would not receive the cost of returning the parts. I am very upset at being charged to a company error. This is not a good example of customer friendly service.

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    Reviewed July 15, 2013

    The fan is six months old. One day the lights don't work. I checked it out to find the voltage limiter is open. The part is not serviced. I called the company. They said they would send me a new light kit. That was in April 2013. Was told it was on back order, I would get it June 15. June 1st I get a letter stating it is still on back order, I will receive it in August. It now July, new letter, will receive it in Oct. It seems to me they are just putting me off till I give up and buy a fan that works. Contacted them again get the same runaround, "Oh as soon as they are available, we will send it out." Bull!!!

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    Reviewed June 19, 2013

    Castleton fan, Model 28672 - I just purchased this fan, and after I had it installed, we discovered that the pull chain for the fan did not have a hole in the glass cover to pass through. I called Hunter, and they freely admitted that it was a design flaw. They are sending me a replacement cover with a hole. I love the fan itself, but caveat emptor.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 13, 2013

    I purchased a Hunter Fan Co model#23560 fan in 12/2004. The model#23560 included a remote control enabling the fan to be turned on/off, select fan speed, and select fan direction (forward/reverse). It was installed and worked properly for approx. 3 years. In 12/2007, the remote control became erratic, and eventually stopped working in 1/2008. I contacted Hunter Fan Co Technical Support. I was told the "internal switch" for the remote control had failed. I purchased a replacement "internal switch" for the remote and installed it. The fan remote control worked properly until 12/2012, becoming erratic, until it failed to work at all (fan was not in use for the next 4 months).

    In 4/2013, I contacted Hunter Fan Co Technical Support and again was told the "internal switch" for the remote control had failed. I informed Hunter Fan Co Technical Support I had already replaced the "internal switch" in 2008. Hunter Fan Co Technical Support then informed me that the model#23560 fan had been discontinued. I inquired about the "internal switch" for the remote and was informed the "internal switch" for the remote was still available, at the cost of $50.

    I expressed to Hunter Fan Co Technical Support that I did not feel that I should have to incur a cost for a 2nd "internal switch" for the remote, and that Hunter Fan Co should replace the "internal switch" for the remote at no cost to me. The Hunter Fan Co Technical Support rep I was speaking with stated she could not do that. I requested to speak to a supervisor... of course, none was available. I was told the Technical Support Supervisor would contact me within 48 hours. The next weeks were an odyssey. The long and short of it was the Technical Support Supervisor called several times when I was not available, each time I returned his call and of course he was not available.

    After the 3rd return call to the Technical Support Supervisor, I requested a time that would be ideal for me to call him. He continued to call when I was not available, ignoring my "time to call" request. I sent email to Hunter Fan Co Technical Support complaining about not being able to reach the Technical Support Supervisor and making the same request for an ideal time to call the Technical Support Supervisor. The response I got was that it was against Hunter Fan Co's policy to specify a time when the Technical Support Supervisor would be available... and if I wanted to file a complaint, write a letter!

    On 5/6, I called Hunter Fan Co Corp. in Memphis, TN. I discussed my issue with an operator. She asked when I would be able available to receive a call from the Technical Support Supervisor. I informed her that I would be available on 5/8 all day and 5/9 before noon. I waited all day 5/8 and all day 5/9, never received a phone call. On 5/14, I again called Hunter Fan Co Corp., and spoke with the same person as before on 5/6. I was then immediately transferred to the Technical Support Supervisor. As soon as the Technical Support Supervisor realized who I was, he became very perturbed, curt and abrupt. When I asked him why it took 2 weeks to be able to reach him, his response was "You're speaking to me now. What do you want?" I discussed the issue of the cost to me for the 2nd replacement of the "internal switch" for the remote control. The Technical Support Supervisor offered me a 10% discount. I declined the 10% discount stating there should be no cost to me for a 2nd replacement part. I requested a point of contact to file a complaint at Hunter Fan Co Corporate and was told again very abruptly "I am corporate, but you can write a letter" and was given the corporate address.

    I researched on the internet, including this website the Hunter Fan Co model#23560 fan. It is obvious that the model#2360 was faulty, that the internal switch was not the culprit, and that Hunter Fan Co never notified their customers and today still sells the internal switch to be used in other fan models. On 5/16, I wrote a letter to Hunter Fan Co. As of today, 6/13, I have never received a response from Hunter Fan Co. On 6/12, I filed a complaint with via the BBB in the Memphis, TN area. I expressed all of the above issues. On 6/13, I received Hunter Fan Co's response via the BBB. Everything Hunter Fan Co stated in their response was a lie and Hunter Fan Co never addressed the shameful customer service or the unprofessional behavior of their Technical Support Supervisor.

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    Customer Service

    Reviewed May 28, 2013

    When we built our new home a few years ago, I splurged for what I thought was a top-of-the-line Hunter ceiling fan (model 23530). It ran fine for the first year, then abruptly quit. I called Hunter and they diagnosed the problem over the phone as a bad receiver unit inside the fan. Hunter sent me a new receiver unit at no charge. I popped it in in less than 5 minutes and all was good.

    This spring I turned it on and the fan blades did not spin at all. The light came on, but it was flashing like the turn signal on a car. Read the reviews on this site and I knew exactly where the next call to Hunter was headed. Yes, I could purchase a new receiving unit at $50 plus shipping OR they would send me a completely new unit (model 21711) for $65 plus shipping. I'm not happy about it, but I'm going to give the 21711 model a try. If I spend $50 for a receiver that might last a week, I'd rather take a chance that they finally got the technology right on the newer models.

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    Reviewed May 26, 2013

    The Hunter fan remote receiver heated up and melted. Thankfully, it stopped working before it caught fire. Dangerous!

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    Customer ServiceInstallation & Setup

    Reviewed May 18, 2013

    I recently purchased two Hunter Fans from Costco (model 59531). After installing the very first fan and turning the power back on, the fan did not work. I flicked the switch to the on position and pulled the chain for the light and for the fan. Neither one operated the fan. I would have tried the remote, but it did not include battery with it. The instructions said it does include the battery. I opened the second ceiling fan box that I purchased and checked it for batteries. That box also did not contain a battery for the remote. Since I was unable to use the remote to try to turn on the fan, I continued to use the pull chains to operate the fan.

    Thinking that I possibly hooked up the wires incorrectly, I disassembled the fan and started over again. After completely rewiring all of the wires again, I went and tested the fan and again it did not work. At this point, being totally frustrated, I ended up calling an electrician just to check the wiring. After the electrician checked the wiring, he concluded that I've done everything correctly and also could not figure out why the fan was not working. After calling his boss, he determined that the reason the fan was not working was because you can either run with the remote or with the pull chains but not both. Nowhere in the directions does it indicate that you can run the fan one way or the other.

    Now I'm out $86 for a service call to an electrician that I never needed to call because the instructions aren't accurate nor did they supply a battery that was supposed to be included. I called Hunter and they offered a free battery, and that's it. Thanks for nothing. I will never purchase another product from Hunter!

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed May 2, 2013

    I purchased a Hunter fan (model # 28683) about one year ago. Two weeks after installation, the current limiting switch failed. After wasting two hours with tech support, I was informed that the part was not available, they would just ship a whole new fan and I would have to pay for shipping the defective fan back. Thinking this was a one-time deal, I thought no big deal. Last July, the same part failed again. I called tech support again and this turned into a nightmare. They had no record of the previous transaction and I had to jump through multiple hoops to get the replacement part. (I had to send the defective piece in to get the replacement part.) In October, the same part failed for a third time. I did keep a pretty detailed account of the previous transaction so at least I did not have to send the part in first, but still had to waste time convincing the CS rep about the whole transaction.

    Two days ago (April 30th), the same part failed for a fourth time. Once again, they had no records of the previous transactions and would not replace the defective free of charge. I said no as I have now spent almost as much in shipping defective material back to them as I had on the original purchase of the fan. I did some research and discovered that multiple people have had the same issue with this same part from Hunter Fans. I did eventually get to talk to a manager and explained everything to her, but she was unwilling to help me. As an engineer who deals with failure analysis and customer service (high tech industry) on a daily basis, I was completely appalled with the lack of record keeping by Hunter Fans and their lack of concern over what is clearly a sub-standard part. I will never purchase another product from this company, and will endeavor to discourage anyone else that I know from doing the same.

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    Staff

    Reviewed April 24, 2013

    For the educated person who owns a fan, Hunter reps are not helpful to wire around/bypass a bad receiver module. I own the fan but they will not divulge the knowledge. So a wall switch can control the fan direction, speed and light package. Boo! Hiss.

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    CoveragePrice

    Reviewed April 16, 2013

    After performing well for 8 years, my Hunter Classic 52" fan (this is a honking big, high-quality fan with an oil bath for the bearings) stopped working. Hunter requires a receipt to honor their "lifetime" warranty, fair enough; and they offered me instead a replacement fan at a very good price if I returned the old fan. However, they require all the original parts including the ceiling canopy - stuck to a 17-foot ceiling. They were adamant they had to have the original ceiling canopy even when I offered to buy a replacement canopy to return to them. They said this would be "wrong" and against company policy. But they could not explain why company policy would accept an old canopy but not a new one.

    Getting safely to this ceiling would require renting scaffolding for the duration of retrieving the canopy, mailing it off with the fan, and waiting for them to receive it and then mail me back a new fan - possibly more cost, and certainly more effort than just accepting the old fan with a new canopy. Why?

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    Installation & SetupReliability

    Reviewed April 10, 2013

    Hunter 21620 WestSide 52in ceiling fan - I bought 4 of these from Costco. Frequency interference would happen fairly often for all fans with the light on and full speed, so we'd have to turn them off with the remote. But for one fan, the receiver would click a few times and turn the fan on and would not respond to the remote. The only way to turn it off was with a breaker. This problem happened within about 4 months but was not too often. Then it would happen often, stop for a while, then it happened consistently and we had to just remove the receiver.

    We contacted Hunter and they just replied that it was out of warranty (although we reported the problem initially, we never followed through since it stopped intermittently). Installation was a pain, changing a bulb is difficult, it's a very poor design. Manual shutoff would be nice so we don't have to depend entirely on the remote. I will never buy a Hunter again due to their defective products and poor customer support.

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    PricePunctuality & Speed

    Reviewed March 26, 2013

    Hunter Ceiling Fan model 23530 - After spending a day working with my Hunter Ceiling Fan remote and replacing the battery, I found info on this site about Hunter Ceiling fan receiver's faulty operation. I have a 20' high ceiling, so the labor cost to replace this fan plus the replacement cost will exceed $250.00. I bought this ceiling fan as an upgrade even though my older one worked. Of course, I trashed the older one. This totally sucks, but thank goodness I happened upon the research that has saved me even more wasted time.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2013

    I have three fans in the house that I've installed over the years. Two weeks ago, we purchased a Hunter model 28775 to update the living room fan. There are several poor designs, but the worst is how the fan motor housing. The fan motor housing attaches to the ceiling and the motor itself goes into the housing through a square hole. There are two screws that go into the fan housing that stop the fan motor from ever jumping out of the housing, but it does not tighten the fan motor to the housing. The motor will always have some bit of lateral movement. I didn't give it much consideration until I completed the entire installation. The chain that activates the fan motor comes out of the light bracket, into a hole in the light bracket and then straight down to come out the bottom of the globe. The problem with the chain arrangement is because of the routing of the chain, the force isn't applied straight down and you get some lateral movement that makes the fan motor move to the side. You have the fan housing that is stationary and attached to the fan motor bracket. Pulling on the chain makes the motor move, which makes the spinning fan blade irons hit the stationary fan housing.

    I called Hunter and talked with a tech and she fully understood what I was saying, made a note and said she would forward to engineering, probably a canned response. The other problem is the chain routing places a lot of strain on the chain where it exists the light housing. The angle is excessive and IMHO, I believe that the chain wouldn't last too many years (if even years). They could have at least had a nylon insert, but instead it is metal chain against metal. Again, the Hunter tech person agreed. The Hunter tech person suggested a remote control system would solve the problem. That way, I wouldn't need to operate the chains, and it would solve any stress to the chain and the blade irons hitting the fan housing. The remote control is about $40.

    I'm thinking of big nylon electrical ties to keep the fan motor from moving in the fan housing. I'm also thinking that if Hunter would have spent another dollar and drilled and tapped two holes for screws that kept the fan motor from moving, I wouldn't need to re-engineer the thing. Unless you have hung one of these, you may not even understand my description but beware that the Louden #28775 has issues.

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    Price

    Reviewed Jan. 16, 2013

    18 months after living in our new house, the Hunter ceiling fan (model 28672) is a total **! The light switch just stopped working after we replaced the bulbs. We checked the wattage and it was fine. I called Hunter Parts and they said, “You need a light kit assembly.” I got that replaced. It did not work. So we called Hunter last week and they said, “You need the switch housing assembly.” I got that today and it is a complete **! The chain was inside the switch, so after 45 minutes of trying to get it to slide through the hole in the switch, I thought okay, just plug it in and it will be good to go. Nope. It does not work and the switch won’t even activate with the pull chain. These are the biggest ** and China junk. These fans were $189.00 apiece and are not worth a penny. Tomorrow morning I am calling Hunter for a refund, and if they say no, I am going to stop the payment in the debit transaction. Do not buy Hunter ceiling fans - they are China junk!

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 8, 2013

    I received the humidifier as a gift years ago, but didn't use it until now as the other one I had was still functioning. It was stored away and unopened for years. Last week, I opened it and had it up and running after reading all the literature that came with it. I cut the info from the top of the box and clipped it to the warranty card and product booklet. Three days later, water leaked all over the table and floor. I emptied everything out, checked the cap, read the booklet again, but same results. I called the tech support line, which kept me on the phone for 1/2 hour. I was told because I did not register it, there was nothing they could do. So I went online and registered it, and called back days later. I waited for another 25 minutes for someone to get on the line, only to find out there is nothing they can do because I don't have a receipt.

    I told the first tech support person that I received it as a gift and stored it away until my current one broke, which by the way never did. I just got sick of buying filters, which is why my mother purchased this one for me. Long story short, too bad for the brand new humidifier. It's 3 days old and has box, liner, everything and cord. It still has new folds in it. Moral of the story is to open up everything. Use it and hope it is okay, then put it away for storage and hope it still works. Also, make the person who bought you the humidifier give you the receipt. Otherwise, you are screwed. I remember at the time, thinking my mother paid way too much for this in the first place, but I didn't want to hurt her because she was so happy to buy me something she thought I needed.

    I also wasted approximately an hour waiting on the phone for absolutely nothing. I am not impressed. I offered to mail it back, pay postage and was told, "We don't have anywhere to mail it." Are you kidding? At this time, I would not recommend this company to anyone thinking of buying a humidifier. I wish I hadn't donated my old working one, which I had for years. Oh well.

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    Reviewed Dec. 16, 2012

    I bought 3 Hunter 5 Minute fans and have had problems with all 3 switches on two of them. And today, after 8 months, I turned on the light fixture on the third and after 10 minutes, a bad rubber burning smell came from the room and the light fixtures were too hot to touch without burning my hand. I shut off the light and pulled the bulbs. Lowes has been more than helpful with the problem but enough is enough. I’m pulling the fan out of room for now and finding a different brand. After dealing Hunter twice before on other parts, the attitude and hoops to jump through, I will let Lowes deal with this all together. Do not buy Hunter fans!

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    Staff

    Reviewed Nov. 20, 2012

    I have a Hunter Fan. Three months after purchase, it quit functioning. They would not back up the warranty on their product. Only after BBB intervention did they agree to fix it. It took another 2 months for the repair man to show up. He fixed the manufacturing defect rapidly. One week later and now the controller board has quit functioning. Never buy one of these fans.

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    Customer ServiceStaffReliability

    Reviewed Nov. 14, 2012

    I purchased 9 Hunter fans model #28732 for our new house. The same fans went into all rooms including office and bonus room. Within 5 months, the lights on the 4 fans went out around the same time (days apart) and we could not get the light to come back on. We then called Hunter and ordered 5 additional light kits. Since it was not yet 1 year, they sent the light kits out at no extra charge. Because I had a feeling the light kits would go out again, I asked if they can send out one for all 9 fans, but the rep said we would have to call as they go out. Fair enough. So we had one extra light kit and in September 2012 (after the 1 year was over), a different fan light went out. So we used the extra kit we had. Last week, another light went out but this light was one that we had already replaced. We called Hunter customer service and explained the situation.

    We told them this was already an ongoing issue and that there should be past records of the same problem. They said regardless of what we have been dealing with, that the light kits are now going to be offered at full charge. The rep on the phone was very rude and became unprofessional as the conversation went on and as I got more upset. I asked for a supervisor and he called back the next day. He began to explain that wattage limiter is the issue and the part is not what Hunter requires, but that it is a government regulation. I have no problem paying for a part if this was a defective fan, however, I am not dealing with a defective fan. I have a light kit which will continue to go out on me. So Hunter says I have to pay, each time I need a light kit. Are you kidding me?

    The supervisor went through several scenarios with me. He asked if we were using the approved wattage bulbs. He said that only a 60-watt bulb was approved to be used with the fan and not 25-watts. He referred me to the owner's manual. I had the manual in front of me and it says recommend 60 watts maximum. That means I can use anything up to 60 watts. Then he began to say that I should have the wiring in my house checked by a professional. At that point, I said, "I will never buy another Hunter fan," and hung up the phone. It was a complete waste of time and I wished that he had never called me back. What a disappointment that we pay for a product that the manufacturer will not stand by when there is evidence of malfunctioning. I just ordered 3 fans for my outdoor patio and it is not a Hunter brand. I hate the fans and I hate their lack of service.

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    Installation & SetupPriceStaff

    Reviewed Nov. 14, 2012

    I bought a 70" Hunter fan with light kit (Candelabra). Shortly after the purchase, the chain operated switch controlling the fan became hard to operate and eventually stopped to work. Hunter sent out replacement part light and switch along with switch for the fan. I had the parts installed and the switches did work, however still sticky in function. Shortly after that, I started to notice a bulb would flicker off then on. We had an insurance agent visit our home for HO Coverage, and he picked up on it immediately. At that time, I checked the bulb; it was fine and screwed in snug.

    The agent is not renewing our policy until this potential fire hazard is repaired and inspected. Hunter wishes us to pay for the replacement parts now that it has been over a year since the purchase and replacement part shipped! As if life is not difficult enough. Try getting an electrician to your house in a timely fashion 1-2-3 to 4 times to mess with a POS ceiling fan! We now have more cost in repairing this fan and light fixture than the cost of the fan and fixture. Where is this so called quality and unsurpassed warranty Hunter brags about?

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 12, 2012

    Flashing lights on Hunter Model 20722 - I purchased a Hunter 5-Minute fan from Lowe's approximately three years ago. The first problem I experienced about a year later was that the lights (all of them) suddenly stopped working. Lowe's pointed me toward a replacement switch made by Harbor Breeze which was easy to install and fix the problem. About a week ago, the lights stopped working again so I purchased another switch from Lowe's and installed it. However, this time, the problem was not solved and the lights didn't come on immediately. After a brief time, the lights came on but were flashing. I checked this problem on the web and found that it is a common occurrence and appears to be attributable to a limiter that many fan owners have found a way to simply bypass to solve the problem. The limiter is required by the government and Hunter seems to be aware of the issues caused by this part.

    The customer service person at Hunter checked and found that there was no longer a replacement part available for this particular fan (a three-year-old fan and the part isn't available?). Hunter's offer to me was to purchase a new fan from their website at a discounted price along with $8.95 to ship it. I purchased this fan due to the Hunter name and reputation and it being a Memphis-based company (I live in the Memphis area.) I will never again purchase an item made by or sold by Hunter. What a shame this company has been reduced to what it is now.

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    Reviewed Nov. 9, 2012

    I bought my first Hunter ceiling fan and light model 28684 at Lowe's just over 1 year ago. Two weeks back, the lights stopped working. After checking everything from the pull cord to the bulbs, it turned out to be a government required limiter wired between the pull switch and power source. This is a small plastic rectangle with a pink and white wire protruding and #Y59 R 130C on it. According to the internet, Hunter is aware of this problem and has an upgraded limiter if you replace the entire lighting assembly. This is free to those with a receipt within one year, the rest must pay $41. If you own a Hunter fan with a light kit less than 1 year old, I recommend you contact Hunter to get this part. It will be failing sooner or later. As for me, I will not buy Hunter again.

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    Price

    Reviewed Aug. 25, 2012

    I just called customer service for Hunter and spoke with Tamika. My fan receiver has quit working and the fan motor will no longer turn on with my remote. She informed me that this has been a major issue with these models (23530-300) and Hunter is offering replacement fans due to the problem with the receiver from $60-$90 + $8.99 shipping. I explained to her that if the receiver mechanism is faulty, Hunter should be sending out replacement fans and/or receivers with no cost to me. I asked her to please have her supervisor call me - I will see if a supervisor from Hunter calls me on Monday.

    Then, I called Lowe's where I purchased the fan, explained the situation and the rep called Hunter. Similar information was disclosed to him but nothing about the fans having a faulty receiver, just that Hunter was offering replacements fans for this model because parts will not be available soon and they are just trying to be nice to customers. I called Hunter back just now on a different phone and spoke with Kathryn. She was very nice but after some careful questioning, she explained to me that Hunter has found problems with the receiver with this model and that is why they are taking this fan off the market and offering a replacement model number 21711 with a separate new receiver and remote model 27206 for $75 + $8.99 shipping. I finally received the truth. She even explained that the government had made changes to the wattage required for the receiver in 2008 and the 23530-300 receiver did not meet those requirements.

    I hope that as many people as possible read this and demand Hunter to replace and/or reimburse consumers for the cost of this fan. It is a step in the right direction to offer a discounted fan but I would not need a new fan nor need to pay for installation if the original fan did not have a faulty receiver. The cost to have the electrician out to replace the van will be at least $100 + $85 = $185 minimum, out of my pocket.

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    Reviewed Aug. 19, 2012

    I have always used Hunter Fans for over 35 years in multiple homes. My opinion is that they are the best, but I am very disappointed with my recent dealings with Hunter Fans company. I accidentally lifted a step ladder into my running Hunter Fan model 25530 and snapped off one of the blade irons. Easy fix, right? Wrong! Hunter said that model was discontinued and they no longer have the part. Their only recommendation was to buy a new fan. I cannot accept that. The fan is in a room that has very low usage and it is like new. I have tried aftermarket parts, but none will fit.

    I just cannot see trashing a perfectly good Hunter Fan that has a lifetime warranty on it, yet it cannot be fixed. Does not make sense. I would settle for one blade iron no matter what color. Any help would be appreciated. I am still a Hunter Fan fan but I am disappointed that they would not carry parts for even discontinued models.

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    Reviewed Aug. 14, 2012

    I purchased a new Hunter Fan at Home Depot on April 12 and the light kit stopped working in June. After taking the light kit apart, I found that the parts had melted. This fan is the Anabelle 21345. I thought I was paying a little extra money for the Hunter name and quality. Boy, was I wrong. It almost burnt the house down and could have killed the family.

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    Installation & SetupStaffReliability

    Reviewed Aug. 8, 2012

    The first Hunter Fan (model 28714) would not work with the remote, the store exchanged it. The replacement fan did not work with the remote. After following the troubleshooting requirements of the company, the remote still did not function. The company sent a replacement remote. After rewiring it (the fourth time), the fan would not work with the remote. After calling the trouble help desk, I was informed that the company policy is, I have to do all the testing again. I explained that it had been done 4 times and was told that the policy is not to give credits or refunds and they would send me a new remote after I rewired the fan according to their requirements. I refused. I am a disabled veteran and installing the fan over and over, replacing the remote until the company sends one that works is not acceptable. The company representative told me that was the company policy and there was nothing they would do for me except have me rewire it and go through the process again. If it didn't work, they would send me a replacement part.

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    Reviewed July 26, 2012

    I have a Hunter fan, and light on the fan worked without a problem for several weeks. Then, it began to blink like a strobe light. I finally removed the light fixture and am still using the fan. Please advise what needs to be done to correct this problem and have a fully operational light on this fan.

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    Reliability

    Reviewed June 29, 2012

    I purchased and had a pair of expensive Hunter fans installed on my screened port in November 2010. From the start, the fans would turn on by themselves, and after the electrician tried to correct the problem through the dip switches on the remotes, he finally conceded that he couldn't do anything further. So, we gave up on using the remotes and controlled them the old fashioned way, with the wall switch and pull-cords. We did not use them over the winter. When we tried to turn them on this spring, I discovered that neither the lamps nor the fans will work. I've checked to see that the connections in the wall-box are good and that checks out. It appears I'll have to get another electrician to check it out, but after reading the many complaints here, I may just have to trash the two fans and find something that is more reliable.

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    Customer ServiceInstallation & Setup

    Reviewed June 25, 2012

    I bought 3 of these for my home and right away, installed 2 in the kitchen and dining room. Within 2 weeks, the lamp unit suffered some kind of electrical problem and blew out the lighting unit while the fan still operated. No problem, I had one box unopened so I just swapped out the lamp unit from the unopened one with the bad one and brought it back to Lowe's. A couple weeks later, I installed the remaining unit in my bedroom. Last night, the fan was running and I pulled the pull chain to turn on the lights. The light unit went on and immediately, a large pop and the lamp unit is not working while the fan continued on, just as in the earlier case. I bought a Hunter because of its low noise and lack of wobble, but now am having electrical problems with the lamp units. I've just about had enough. There are tons of complaints online about Hunter fans and their crappy customer service. I think I need to find an alternative and would not recommend the Ridgefield series. Garbage.

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    Installation & SetupCoverage

    Reviewed June 4, 2012

    We purchased a Hunter (top of the line) Fan with remote because our ceilings are high in our living room. We purchased another Hunter Fan for the bedroom. Luckily, I was sick one morning and didn't go to work. When I went into the living room, I noticed a blue-gray haze in the air and an electrical hot, burning smell. My husband had gone to work at 4:00AM and we never leave the lights on or the fan running when we leave, but the fan was going so fast and the lights were on. I tried to shut the fan off with the remote and wouldn't turn off. The light was wired directly. I turned the light switch on the wall and it wouldn't shut off either. This was installed by a certified electrician when we added this new living room on to our home the year before.

    My only other choice was to quickly run down to the electrical box in the lower level and switch everything off. By this time, the flames were already starting while I was killing the electricity to the whole house. The firemen came within 10 minutes. Same story as the other complaint had said, the company only will cover the motor. The motor overheated and burned wiring up into the attic. We were lucky the insulation was away from the connections in the attic so it did not spread more than little damage to the ceiling and damage to wiring of the fan and terrible smell in the house. Firemen predicted if someone had not been home, we would have had a lot more damage and possibly, no home at all!

    We have another Hunter model in the bedroom and since we had a problem, I asked the representative on the phone if I needed to worry about the model in the bedroom. "No, we have never had any complaints that you experienced." Ha! What a joke! I was boiling by the time I read several review complaints, but you can't tell me that Hunter does not have some serious problems with their products. I wonder how many houses have burned and the wiring was blamed as the cause and it was the fan causing the problem.

    My husband just informed me the bedroom fan light would not turn on and when he checked it out, he found the problem. After taking down the fan, he saw the inside parts had melted as if it had overheated and melted parts. I haven't contacted the company, but I am sure they will give us the same story. "Only the motor is covered by a lifetime warranty," but if the motor is not running the fan blades, why wouldn't it be covered? I think Hunter is misrepresenting their product to consumers when they advertise "lifetime warranty" on the box. They should state only the motor is covered by a limited lifetime warranty.

    And just for information, the firemen would not leave until a certified electrician arrived and checked our wiring and confirmed that this was not caused by our wiring and the installation and the wiring in the new construction was done correctly. It is very sad when the $60.00 generic fan in our other bedroom has been working for 8 or 9 years. We just bought another $60.00 generic fan with the light kit included. Hunter, you have to buy additional light kit with an additional charge.

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    Customer ServiceInstallation & Setup

    Reviewed May 16, 2012

    I bought a Hunter Highbury 52" ceiling fan with light kit and remote control on 5/15/12. I got home, installed and wired it exactly according to directions. The light worked great but the fan was dead. Remote receiver clicked when buttons were pressed which indicated it was working; however, the fan would not turn under power at all. I called Hunter's help line and waited and was ignored for 45 minutes. When the option to "leave a voice mail" came on, I selected it and was told, "I cannot accept voicemail at this time. Goodbye," and it hung up. I used the "Contact us" form on the website to request assistance then started researching Hunter remote control fans on the internet. I found out they are generally crap and so is Hunter's customer service. I took the fan down, boxed it back up, and returned it to the store for a full refund and bought a good old Hampton Bay fan from Home Depot. Put it up and it works fine. I thought I was going to spend a bit more on the "Cadillac" of ceiling fans and get a really good product. Not!

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    Coverage

    Reviewed April 20, 2012

    I purchased a Hunter Ceiling Fan, model 23530; it worked for 6 yrs. The remote for the light still works but the fan operation has stopped. I contacted customer support for warranty replacement as this fan was sold as having a lifetime warranty. I was told only the motor is covered under warranty and I needed to send $58.99 plus shipping for a replacement receiver. l will not purchase or recommend Hunter to anyone again.

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    Customer ServicePriceStaff

    Reviewed April 4, 2012

    I have a model 21871 fan mounted in a very high ceiling, thus the need for a wireless remote. This unit is in a vacation property, so there's very light use of this fan. The first receiver failed after 2 1/2 - 3 years of use (2010). Hunter replaced that receiver without cost. It was a different unit, so I had to wait for them to send me a new remote, again without cost.

    Today, I called them and explained that on our last trip in March 2012, the fan worked for a week and the night before we left, it stopped responding to the remote. Long story short, it was another bad receiver. Only this time, they said $58.99 plus tax. I said, "I thought Hunter had a lifetime warranty?" Sure enough, but only on the motors.

    I am not going to spend $65 every two years for something that is obviously a problem on Hunter's part (Search the web and look at how many receiver failures there are for Hunter fans). I have 5 other Hunter fans, and all are great. One of these is also a wireless (a different model) and has been fine for the last ~2 years, but I'm crossing my fingers.

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    Customer Service

    Reviewed March 28, 2012

    We purchased 2 model 23267 Hunter Seville ceiling fans in May 2008. They are both in our bedroom on either side of our bed and they are quite unique. While running on medium speed, one fan completely unthreaded its down rod and then the electrical wiring unthreaded inside the unit. It fell to the ground and broke.

    I have called Hunter customer service 4 times with over 2 hours wasted talking to morons. They say that they cannot get me another as it is discontinued at their warranty center. But I can find it available on their website and 3 others under a new name and model number. Their option is for me to send the broken one back and they will replace it with a totally different type of fan and I can choose from 3 of their choice of replacements that are nothing like the ones I have. Then I can eat $250.00's of crow on my other fan or I can spend another $250.00 - $300.00 to buy a matching fan for their replacement.

    I have been waiting for a supervisor to call me for 2 days. The customer service assures me it takes awhile for that call. Has anyone else had a fan come down? It is a wonder it did not hurt anyone or catch the house on fire. There were sparks and a loud popping before it came down on my bed and then the floor.

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    Customer ServicePriceStaff

    Reviewed March 27, 2012

    My Hunter fan stopped working due to malfunction of remote control and receiver. I called technical support and they requested a model number. The number on my fan is under the covers and to see it, I have to remove the fan. I cannot remove it due to my age and condition. Last time, I paid a handyman to check reason of malfunction. The tech support suggested to take pictures and send email to customer support. When I took pictures and composed email, I tried to find email address in the internet but couldn't. I called support over the telephone and waited for 40 minutes to have representative on line. However, she said that they don't have email addresses for customers. Now, I need to pay handyman again to find a model number without guarantee that needed parts are available or affordable to purchase. The service and quality of product is terrible. It is shame what happened to this company.

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    Reviewed March 18, 2012

    I purchased 3 ceiling fans 5-6 years ago, and 2 of them in the same month have developed problems with the remote control sensor in the fan. There is no other way to control the fan. I called Hunter, and the fix cost $50 for each fan. On the box it says "Lifetime Warranty." When I did research online, I saw other people are having the same problem. When I purchased the Hunter fans, I spent a little more than I had planned, because I had always heard Hunter was a quality product.

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    Installation & SetupStaff

    Reviewed March 15, 2012

    I had this Hunter Fan Ridgefield 28683 installed, and it began to smell like something burning. After calling the repairman back to check it, he could not find anything burning in the unit. I returned to the store and purchased another one - same thing. After the third time having the repairman out, we discovered that the globes have rubber bands around them to cut down sound I guess, and when the light is on, they get hot and smell like rubber burning, of course. So we removed the rubber bands and the smell went away. However, after about 1 1/2 hours of leaving the light on, it went off by itself. I waited till it cooled down, and tried it again and it came on. So far no more problems.

    This has been a real headache for me. I had to pay the repairman each time he came out, just because you put rubber bands on the globes, and as why the light went out by itself, it is a mystery. However, I don't think I will be buying a Hunter fan again. I have them throughout the rest of my house, and thought they were good fans, but his has been very unsatisfactory. I am not a happy customer.

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    Reviewed March 13, 2012

    My fan has burned up 5 remote receivers since 2003. The first one went bad in 2008 and I have had to replace the receiver annually ever since. Hunter is now telling me that when you have a fan with a remote receiver that you are to disable or not use the wall switch. Using the wall switch to turn the unit on and off sends an electrical charge to the remote receiver which will eventually burn it up. Although this is not indicated in any of the documentation that comes with the fan, they are now refusing to replace the part unless I pay $58.99 plus shipping. Someone needs to bring a class action lawsuit against Hunter Fan for continuing to place faulty parts in the hands of their customers.

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    Reviewed March 3, 2012

    Being installation involved working with electricity, we had the fans installed. We did not do it ourselves (about 8-9 years ago). The fans started up without being turned on and the lights will go on in the middle of the night. They both operate off remotes. Is this the problem? From what I'm reading, this is a common complaint- major flaw. I, too, trusted the name. Hunter--never again!

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 23, 2012

    So many issues with this company! I dread calling them every time something goes wrong. I work at a maintenance facility maintaining and repairing all of our amenities. Some fan blades had broke, so I "tried" ordering replacements. I gave them the proper model number, but had received the wrong blades. Not a big deal--mistakes happen. However, when I called the lady argued with me telling me I was wrong and eventually hung up on me. So I looked up the part number and that part number matched; however, they were still the wrong blades. So I called them back explained the situation again, sent them a picture and everything. Sure enough there was a mistake and they send the correct blades. Then I did not receive the grommets to install the blades. Now, I cannot even begin to explain what a pain that was!

    But to keep it short, I would expect to be on hold for over a 1/2 hour at a time and always expecting to be disconnected at least once every time I placed a call. They also do not send receipts or email invoices during purchase or with the purchase. I was told I have to call back every time to get a receipt! What is that? The biggest pain in trying to obtain a receipt for a $5 part basically took over 2 weeks and 6 phone calls. Then I was told the person who uses the fax is not there (after they have sent me faxes plenty of times in the past). This is all bare minimum here, but the gist is this company is horribly disorganized, rude, and customer service is almost non-existent! I am not one to typically write bad reviews, but this company was just one of the worst I've every dealt with (besides the DMV and AT&T).

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    Reviewed Feb. 20, 2012

    Hunter Fans' remote controls have an obvious design flaw. I've went through three remote receivers and now Hunter won't replace it without a charge of $50. Their comment is "We only warranty the motor"- For good reason, motors rarely ever break down. Think about hot water circulators. Their motors last for ever, mostly. I specify design and materials for a company that owns eight buildings. I've seen other fan companies with fans that have remote controls, all but Hunter Fans operate without issue. Think twice before buying a Hunter Fan- you're bound to have it break down and be charged for repair or replacement parts. I won't bother even considering Hunter for future projects, even if the price is right.

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    Customer ServiceStaff

    Reviewed Jan. 31, 2012

    I called your support center. I was on hold for 20 minutes. The reason for the call was the manual talked about a back light. The back light didn't work. The rep told me this model (44132) doesn't come with a back light and it was a misprint in the manual that was supposedly corrected in Oct 2010. That's odd because the date sticker on both the box and on the thermostat says 03/11. All she did was apologize. Never once did she assist me or ask me what can be done to make it right. She even went as far as to blame Lowe's for not opening the factory sealed package to fix the misprint. Then she became rude. I asked to speak to a supervisor and she refused saying none were available.

    I told her I would hold. She again stated none were available. I told her I would hold and she said, and I quote, "Sir none are available and I was tying up her line." Really? Is this how Hunter treats their customers? If so, then I will remove this thermostat, the two hunter ceiling fans I own, and send them back to you. When I told her I would wait, she put me on hold briefly, then came back on again telling me none were available. I guess all she wanted to do was argue. Finally, after telling her that I will not leave my number and I will hold, she transferred me to a "supervisors" voice mail. Wow, how professional. I want to know what Hunter intends to do to make this whole situation right. Because at this moment, I am 100% dissatisfied with Hunter and will never purchase another product and I will tell everyone my experience. This includes posting on all social media, print, and blog websites.

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    Customer ServiceStaffReliability

    Reviewed Jan. 24, 2012

    My Hunter fan was instilled in my brand new home in the spring of 2011. Two of them wouldn't light up. For one, my electrician replaced the light box. The other one was such a lemon that there was no easy fixes. So he bought another entire unit. I called the company, had to wait for nearly half an hour to reach a rep. I told the rep sending a light box would not fix it, but she didn't listen to a word I said. She said she was going to send a light box, and then when I needlessly get it, I can call to tell her again that a box doesn't fix a totally defective product. Terrible customer service for a lemon product!

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    Installation & SetupPrice

    Reviewed Nov. 29, 2011

    Moved into new home in September 2001. Rather than have builder install fans, I had braces installed so I could choose fans. The previous home, I had 3 inexpensive fans, worked for years. I opted for Hunter for the living room and home improvement store brands for 3 bedrooms. I just recently bought Hunter stand fan (90390) and can't assemble because "spinner" can't be removed. Spinner has to come off to assemble the entire fan.

    Yes, I know, 10+ years. But, my 'old' cheap fans (previous home) were still working when I bought Hunter and the home improvement store brands (all 3!) are all still working. I'd guess problem is the capacitor but since I have to pay labor for repairs or installation I've opted to buy a new ceiling fan and it is not a Hunter! It's WestWinds Southwest Designer. I'll see if a neighbor can get spinner off; they should have put it, and plastic nut which also can't be removed until spinner is off in bag with remote and instructions. I'm adding complaint primarily to suggest to others that they purchase a different brand.

    The value for money is absolutely not what price of either item was. Three stars is because ceiling fan did last about 10 years, and stand fan has good features if it ever works.

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    Installation & Setup

    Reviewed Nov. 23, 2011

    I bought a Hunter Fan in February 2006. The remote stopped working for the light, in August 2009. After many tries to fix, Hunter sent a new fan. The remote is not working again, as of Nov 2011. Hunter now says that is a part, and not warranted, so they will charge me $33.99 to ship a new receiver. Of course, I have to pay someone to install it. Never buy a Hunter Fan (service is lousy), especially one with a remote!

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    Price

    Reviewed Nov. 10, 2011

    After remodeling our home in 2008, we installed 2 Hunter ceiling fans. We bought Hunter because we thought this was a reputable company, with quality product. Wrong! We have model #23683 which are fans, with light and a remote. Both of them worked fine for about 6 months. The problem was the light could not be controlled using the remote, and bulbs only last 1 month.

    I ordered a replacement "receiver", which took 2 months to get because the part was on back order (that told me lots of others where have the same problems). The second receiver lasted about 1 year at the most, and once again we encountered lots of problems afterwards. We could not run the fan without the light on. We could not control the light functions at all. My second Hunter fan started, randomly, turning on and off, which hunter said was "interference", and I should change the remote code, which we did, with no resolution. The light just kept turning on and off, so we replaced the receiver in that unit, after we checked all wiring, and connections etc.

    Both fans are again, having the same issues. I contacted Hunter, and they are sending two new receivers. They did try to charge me for them, and had I not told them these fans have a lifetime warranty, they would have charged me $35.99 + shipping for each. From all the complaints I have read about Hunter fans, I think I should not waste my time, or safety trying to repair these, and just buy new ones! By the way, I have a White Westinghouse ceiling fan, with a remote, that has worked perfectly for 7 years. I cannot and will not recommend Hunter!

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    Customer Service

    Reviewed Oct. 19, 2011

    I am now on my 3rd receiver for my Hunter Fan. They will not back the part since each time. It is slightly over one year old. I have now spent $150 for faulty receivers from them. They always claim that it is the electric companies' fault that the part has gone bad and not theirs. The last one there was smoking in our room. After taking it off, you can see where an electrical component flared up. After 3 faulty receivers and the fact that Hunter will not back their faulty parts, I am done with Hunter and will never recommend them to anyone. Their customer service is horrible as well. You can expect a 20-45 minute wait on the phone. If you leave a message for them, expect to be called back in 4-5 days. If you e-mail them, expect a 6-7 day wait.

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    Reviewed Sept. 28, 2011

    I have had 8 remote receivers fail in about 6 years on 4 different units. A 5th fan, a different model has not failed. After purchasing $200 worth of replacements, they still fail to take responsibility for the poor design of these controllers. They also give me a conversion kit to turn them back into the pull switch version. All they want me to do is keep on purchasing replacements. I will never, I repeat, NEVER recommend or purchase their products again.

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    Reviewed Sept. 27, 2011

    We had a one year old fan that just quit working. After checking power and batteries, I called Hunter and they sent me a new remote receiver. I was curious as to why they didn't suspect the remote transmitter and didn't send one with the new receiver. The fan works now, but I noticed melting of the case on the old remote. I took it apart and found a resistor had burnt into the side of a large capacitor, melting parts of both and the case. This receiver was separated from the light and any heat source. This is a scary stuff for a bedroom fan where air is blowing over the burning parts, fanning the flames.

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    Reviewed Aug. 24, 2011

    I have a Hunter Fan that I bought in December 2010. The light on the fan worked without problem for exactly one month. It then started to blink like a strobe light. Hunter Fan sent a replacement after I sent them the light kit from the first. However, before they sent the second fan, they told me that they never received the light kit I mailed. Of course, I couldn't prove that I did send the part without a tracking number (which they did not request on the mailing instructions). Eventually, they did receive the package and mailed the second fan.

    The second fan worked for one night, and then began blinking just like the first. I called Hunter Fan again. And again, they mailed another refurbished fan. The third fan worked for about 7 months until the fan motor sparked! The fan is wired correctly. Now, the fan won't work. Our one year old fan's model is no longer made and I have to pick out a new fan (not the Showroom, Original, or Prestige styles) and hope it works. Great. Oh, but, of course, before I can get the new fan, I have to mail some part of my current fan (the third) back to Hunter. I guess this time I'll get a tracking number.

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    Reviewed Aug. 24, 2011

    A few months back, I bought a Hunter ceiling fan with light and remote control. In more than three instances, I found that the lights turn ON automatically. I am afraid because this is unsafe operation and it is costing us more electricity consumption.

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    Reviewed Aug. 3, 2011

    i have 2 hunter ceiling fans, both are less than one year old. they both change speed and the lights go on by themselves. i'm worried that this could be a safety issue.

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    Reviewed June 28, 2011

    I went to change the switch to summer when a large piece of metal broke off the light housing (happened on 2 of 3 fans). I called Hunter and was on the phone waiting for CS for 20 minutes or so. Finally, I decided to leave a message. They called back five days later. They said they no longer carry the light kits for these fans (approximately 10 years old) nor are there any replacements. I have two other fans in the kitchen that have those cheap paper shades which need to be replaced. Guess what? $12 a piece (not including shipping) for replacement white paper shades. That would be a $96 investment in paper shades. Better to invest in completely new fans than to deal with poorly made products, poorly supported products and a customer service who clearly doesn't really give a hoot about their customers.

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    Reviewed Jan. 25, 2011

    I bought a Hunter Fan in 2004. It worked great for 5 years. and I loved it. Then the remote (Part No: 85095-01) stopped working. The red light would stay on continuously, draining the battery within a day or two. I called Hunter and they said, at firs,) the problem was the receiver, which was not covered under warranty. When I described the red light, they said the problem was the remote which they would replace for $39, plus tax. The remote is not covered under warranty either, only the fan motor.

    The fan does not work without the remote and the remote cannot be purchased anywhere else. Plus, Hunter stopped making this fan. I will not buy another Hunter product.

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    Reviewed Jan. 4, 2011

    After fewer than 18 months, the lights on my Hunter fan began blinking off and on --not flickering, but blinking. So I set off to replace the light kit only to find after a lot of research and driving around to different stores that I can't get the part. All the stores told me to contact Hunter Fans. I couldn't find any way to order the part directly from Hunter, so I sent them an email asking about ordering the part and telling them of my frustration in trying to find it locally. I got no response at all. So not only did the lights quit working after less than two years, but the bad part is impossible to replace and they don't respond to customer inquiries. Never again.

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    Reviewed Dec. 20, 2010

    The plastic blade hub failed on our 10 year old Hunter fan (model 22523) in our bedroom. Occurring during the night, pieces of the hub scattered about the room as they fell and struck the rotating blades. I removed and disassembled the fan to make sure that the part was accessible for easy replacement and called Hunter, assuming that the "lifetime warranty" meant something.

    After wading through an interminable automated answer menu and waiting 10 minutes on the line for a rep to answer, I was told that part was available but cost $20 + shipping ($8+change). I think that these were unreasonable charges for a small 50 cent piece of plastic that would easily fit in a CD envelope. So much for the warranty! I have owned/used Hunter fans for more than 50 years and have several installed in my current home but I certainly now have serious reservations about buying any more as I feel that this is very poor customer service. Unbelievable what this country has come to!

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    Reviewed Dec. 3, 2010

    First pedestal fan breaks and is under warranty. It was replaced. Replacement fan (paid to assemble it) breaks within two weeks. Hunter tells me to mail the power cords and serial numbers. I mailed them. No word from Hunter. Today, I'm told the cords were never received. To gain this info, I was on hold 4 times for over 6 minutes. They promise to return a call if you are on hold too long within 72 hours. Never again…

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    Reviewed Nov. 23, 2010

    I purchased two Hunter Windspan fans from Home Depot, model number 20174. After installing both fans, the remote receiver on one of the fans did not work. After calling Hunter, they sent me a replacement receiver. After installing the replacement, it appeared that the fan was working. About two weeks ago, I woke up to what appeared to be burnt plastic. When I got home from work, I discovered one of the fans did not work (the same fan that had the receiver replaced). After closer look at the fan, I discovered the remote receiver had caught on fire. There was just the burnt plastic shell left, with smoke damage on my ceiling. After a few miserable calls to Hunter, they finally agreed to send me a replacement fan. I was promised next day delivery.

    The replacement fan came almost two weeks later. As I installed the new fan, I tested the remote before closing the fan housing to the ceiling. Once this was done, the remote fan and the remote did not work. Same original problem I had. After calling Hunter again, I was told that I was in warranty limbo. Because the original fan had not been shipped back to them yet, the warranty had not been transferred to the replacement. The only reason I have not shipped it back yet is due to the fact that I am still waiting on the shipping label they promised me. The wonderful customer service people on the phone (sarcastic) told me that the label had been requested for approval, but could not tell me when I should receive the label.

    In the mean time, I still have a new fan that does not work. Very frustrating. Everyone I spoke to at Hunter, including a Manager Desmond **, was not helpful and very uninterested in that fact that my new Hunter fan had caused repeated problems and even caught on fire. Horrible, horrible experience. I have four more new Hunter fans still to be installed. Another brand, including a Home Depot brand is sounding a lot better than what I thought was a good and reputable company.

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    Reviewed Nov. 12, 2010

    I have installed 4 Hunter fans within the past decade. One has a broken light pull. Another has an intermittent metal rubbing noise when the fan is on, and I had to replace one of the ceramic/porcelain? Bulb holders that you twist the bulb into. A different fan with a dim-able light had the transmitter/motor burn or melt and we had an electrician replace it. It then worked for only about a month and we would smell an electric burning type smell when it was on. It didn't work at all, yet the light turned on by itself the other night. I guess the remote is not connecting to the transmitter? The newest fan w/ florescent light we had installed just stopped working altogether. Is it really worth it to pay another electrician to trouble shoot these fans? I'm thinking I will invest in a different brand from now on!

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    Reviewed Oct. 23, 2010

    I refused to sell me parts needed to restore three Hunter original ceiling fans. I can even provide emails documenting their refusal. I have three ceiling fans which have no blades and cannot be used. They are all in working order and could be used if Hunter would sell me some replacement blades. Will I have to purchase three new 52" ceiling fans.

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    Reviewed Oct. 20, 2010

    Buyers beware! I purchased a fan from Discount Store (Tuesday Morning). According to a Hunter Fan representative, if not purchased from an authorized dealer, the warranty is invalid. The remote control did not communicate with the transmitter, making the remote feature worthless and the pull chain broke within 7 days of installation (I paid an electrician to install). I bought Hunter since I thought it was a reputable manufacturer and I wanted quality. I will never buy Hunter again. Read the reviews, this is a poor product!

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    Reviewed Oct. 15, 2010

    I am very disappointed in Hunter parts. I have 3 hunter ceiling fans and 2 of them need new receivers. I ordered the 2 receivers on 9/22/10 and was not told that they would be back ordered until 10/14/10, until I received a letter in the mail telling me. Now fast forward to 10/15/10 today and I receive another letter telling me that they are again back ordered until 10/29/10. I call customer service to find out what's going on, only to be told that I would be receiving another letter telling me that the receivers would be back ordered until 11/12/10 and that there was no shipment that were going to be received before then and the letter I received that stated the receivers were back ordered until 10/29/10 was in error.

    It looks like Hunter is just stringing me along and I will never get the receivers. It is really looking like I will have to replace the fans to be able to get what I want. What do you think the odds are I or anyone I know will be buying any hunter products in the future if I can't get parts to repair them as needed? Which after reading about some of the complaints about hunter products and customer service, the odds are slim to none.

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    Reviewed Oct. 7, 2010

    I purchased one of Hunter's remote control fan units in 2006 and had it installed in my new home. From the start the electrician nor myself (being an electrical engineer) couldn't get the light to work with the remote. So instead of taking it back I had the electrician to wire the light straight to the wall switch. The fan part worked fine with the remote and the light worked as long as we used the wall switch.

    One day about 6 months ago I switched on the light and sparks came from one of the bulbs. Smoke was everywhere and the socket for the bulb was damaged. I put wire nuts on the exposed wires and figured when I had time I would replace it. Yesterday morning my wife calls me at work to tell me the light was shooting out sparks when she turned it on from the wall switch. I left work and replaced the fan (with a Hampton Bay fan) before it burnt my house down. As others have mentioned, I also noticed the fan speed had began to slow down over time. I plan to contact Hunter regarding the matter being that the fan became a fire hazard. Although I'm not expecting much judging from the responses others have received from Hunter.

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    Reviewed Sept. 18, 2010

    When I built my house many years ago, I installed several Hunter ceiling fans. The old heavy cast iron type. They still work great. Recently, when I wanted to put one in another room, over my bed, I went back to Hunter and ordered another old style fan, $300.00 plus. Out of the box it looked and felt like the original fans. It wasn't. As soon as I turned it on, the rotor, the part that rotates inside the motor, was scraping on the end bell of the fan housing. The end bell is the part you see when you look up at the fan. It looks like a grill with vent holes in it. It was a loud metal to metal scraping sound.

    I took it down compared it to my original fans. The stator-rotor design was different and the fan was not assembled correctly, i.e. no clearance for the rotor. I called Hunter for a replacement which took about a week. I installed the replacement fan, turned it on and it sounded fine. It has been in constant use for about 6 weeks, (my original fans have been in constant use for over 25 years). A few nights ago, we awoke to a strange noise. It was the fan. The rotor scraping on the housing, again. This time instead of continuous it is intermittent. It will start scraping any time and last for about 30 seconds to a minute.

    It may go all night without doing it again or it may do it a dozen times a night. Great for sleep! I have held a Master Electricians card for 30 years and before I retired from electrical work, I installed many Hunter fans. There is no problem with installation. They have gotten cheaper in quality and fabrication. Today, I will start the process of getting another replacement from Hunter and stop recommending Hunter.

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    Reviewed Sept. 14, 2010

    My first complaint is the fact that Hunter does not sell a 6" extension rod for their fans. By doing so, they create the problem of someone installing the fan illegally, (must be 7' from floor to blades, code), or just flat not selling the fan and the consumer going with another manufacturer that does sell a 6" extension to meet their needs. And yes, there are plenty of fan companies out there who sell fans with 6" rods.

    My next complaint is much like all the others where those Hunter products are not to the quality that they once were. I'm an electrical contractor with 32 years experience, who installs fans all summer every summer and the list of complaints for Hunter fans includes bad remotes, bad motors, bad finishes, parts so tightly put together you can do a field change without stripping the screws, and my list could go on. I wonder if this quality control could have something to do with the fact that these fans are produced in China where the quality control is not up to par. I used to always recommend Hunter fans to all my customers, but not anymore. I'm sick and tired of a company that couldn’t care less about its products’ quality or its customers’ happiness with it. All they care about is the dollar which they won't have when no one buys their products. Good luck with that, Hunter!

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    Reviewed Aug. 20, 2010

    We bought a Hunter Ceiling fan around 3 years ago. It has not worked very well since day one. First the remote did not communicate with the fan control unit which is housed within the mechanism. The remote was replaced.

    It works fine but now we are experiencing problems with the fan slowing down, turning off and sometimes the light comes on although they were not switched on. When this happens, the fan switches off. The fan is used purely for air movement at a low setting in the hallway. It is not used to cool a room.

    I am concerned that there may be something significantly wrong and I am worried about a fire hazard. When I spoke with the store I bought the fan from, they said to get in touch with Hunter; I have not done so thus far. Do you have any knowledge of symptoms described and is there a fix? Thanks.

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    Reviewed Aug. 11, 2010

    Hunter ceiling fan remote receiver modules are pieces of crap and dangerous! We bought a brand new house that had 3 Hunter fans, 2 of which had remote controls on them. The 1st electronic remote module went bad after about 6 months of light use and neither the light or fan would come on. I called them and they sent a "free" replacement which went bad after 1 month. The 2nd fan remote module went bad and let the smoke out, smelling the living room up bad. It was just out of it's 1 year warranty.

    I am an electronic tech and decided to troubleshoot the bad modules. They have a blown Thyristors (BTA08) which only cost about $1 to buy. The modules are not designed correctly for these to keep on blowing. To buy a new module is over $60. I do not trust these modules anymore and took down both fans and bought new ones with pull chains which cost me about $350, with me doing the work. Hunter should be held accountable for their junk which is costing people lots of money! My personal opinion is that Hunter **!

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    Reviewed July 12, 2010

    Purchased ceiling fan in 2005, and over the last few weeks the fan began to run slow. A check of the light kit found the capacitor deformed, melted and cracked. A call to hunter fan reports "this is a common problem after a few years" rep advised. "you have to replace the whole light kit. That's your only option!"

    The part is $42.00 to repair. Now my $100.00 fan costs over $142.00. Apparently hunter knows these components are a problems and a potential fire hazard. I feel that hunter knowingly is selling an inferior product.

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    Reviewed June 15, 2010

    I have had my Hunter Fan about 25 or 30 years. It worked fine until 5:00 AM today, 06/15/2010, when I was awakened to the smell of smoke. The only thing running was the ceiling fan. I am an ex-fire fighter, and I turned the fan off right away. Just to be sure, I tried to restart it and it would not start. So I shut it off again. Is there anything that can be done about this? The model number is 25660 S N 004043.

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    Reviewed June 14, 2010

    I bought 5 Hunter ceiling fans (original) model at Home Depot in Chesapeake, VA in 2004. All fans installed by licensed electrician and worked for from a few days to a few weeks. One lasted 5 years with an oil leak. This cost me lots of money to have all the fans replaced and taken back to Home Depot where my money was refunded at a lower cost than I paid. It is criminal to sell such a poor product that I purchased and lost money. Hunter fans used to be one of the best fans made. I would not recommend their fans until assured they are now producing a quality product. Home Depot no longer caries the Hunter "original" fan. I would estimate my loss from not receiving full amount of purchase and electrician cost to be $500.00.

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    Reviewed June 8, 2010

    I own the Hunter 1896 Art Nouveau Ceiling Fan. I installed it myself 8 years ago. It worked well for 6 years and began to slow and barely start, eventually not starting up at all. The light work, but it looked like the motor was gone. I did a lot of research on the web and diagnosed an electronics part called the capacitor that was probably the reason. I looked up that part on Hunter.com. Nothing, no reference at all. I emailed their tech support. They responded with a scant informational message and a reference to the manual for fixing the issue. They did give the part number, and referenced the parts guide. But when reviewing the manual and parts guide, there is no mention of the capacitor. They are clearly not letting their customer know about this easy fix. They'd rather have them buy a new fan.

    I told this to Hunter, but there was no response. Hunter is a good fan, however, they have an Achilles heel and the company does not promote it's easy fix. They have a capacitor in them that will eventually go rendering the fan idle usually between 5-10 years. It's a cheap enough part and a reasonable repair, but unless you contact them directly, they show no such part on the manual, in the parts guide or anywhere on their site. It's planned obsolescence. After much research and some help from Hunter, I will replace the part and hopefully get the fan working again. My gripe is Hunter is not being forthcoming to it's consumers.

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    Reviewed May 7, 2010

    I have 2 fan/light combinations that are approximately 10 years old. There is nothing wrong with the fans. However the remotes have fallen apart. Hunter customer service told me I have to buy new fans! That the fans are discontinued and that is my only option. What kind of company does not stock parts for their products? I checked into the possibility of a universal remote, but my Hunter fans cannot use them. So I am stuck with 2 good fans and no way to use them.

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    Reviewed March 1, 2010

    We bought a home with a Hunter Fan (remote control). The fan and the light stopped working. We had the receiver and the remote checked. The receiver is bad. A new one will not match the remote. To replace both is over $100. There is no on/off switch on the fan so it cannot be used unless it is rewired by a rocket scientist.

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    Reviewed Jan. 4, 2010

    I just replaced my bedroom fan after a couple of years of problems with my Hunter Ceiling Fan, "Palermo. " I have had remote control problems with it since it was about 6 months old. I got replacement on the remote 2 times, then was told it was the receiver but was out of warranty. The big problem with this model is that it has no pull chains nor can you re-work it in order to install pull chains! How stupid can a company be that there is no backup when the remote doesn't work. I would have happily used pull chains. The fan became completely useless with no way to repair it. This was a $300 fan.

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    Reviewed Aug. 19, 2009

    I purchased 4 Hunter ceiling fans from an eBay Power Seller with a 99.9% positive feedback rating last August. They were installed by my contractor during a home renovation. Since it was winter, I did not use the fans until January, when the radiators were turned up too high (we can't control the heat in our building). The bedroom fan, which was equipped with the remote feature, did not respond to the handheld remote unit. Upon a phone call to Hunter, I ascertained that it was due to the receiver being totally absent in the fan. This meant the fan had been incorrectly packaged without a receiver, or else the contractor would have installed it. Hunter sent me a receiver, which an electrical engineer friend installed at great physical cost to himself (he wrenched his shoulder doing it). This receiver proved to be defective!

    I called Hunter and they sent out another receiver. Because of all the delay in time between my calls and the shipping, etc., now more than a year had elapsed since the fan's purchase. Now, Hunter refuses to pay for the labor involved in installing the new receiver, and the cost of having an electrician do it is equal to the cost of the fan! Hunter claims that since "I didn't buy the fans from an authorized dealer", I am not entitled to reimbursement. If they had not omitted the receiver from the fan's box in the first place, the contractor would have installed it and then, if the first receiver they sent out had not been defective, I still would have been within warranty and not have had to pay the enormous cost of an electrician. So, they will not reimburse me for the cost of the electrician because (1) I purchased the fans from someone who is not an authorized dealer, (2) the warranty period expired, and (3) their warranty (tossed out by the contractor with the box) supposedly states that only the motor is under lifetime warranty, not an "accessory" which they consider the receiver to be.

    Gee, I thought that was an integral part of the fan. This absolutely stinks.

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    Reviewed July 26, 2009

    Complain, complain, complain. I bought a Hunter original ceiling fan in 1980. It has been in nearly constant use ever since because it has been in the living room and then bedroom of my house. Only recently has it begun to make a periodic humming noise. Nearly 30 years of essentially constant use (running probably an average of 20 hours a day), lowering my need for air conditioning. I couldn't be happier.

    I've never bought any other brand of ceiling fan and currently have about 10 of them (I have one non-Hunter, but it came with the house). I have been very pleased with them and never had any problem with Hunter ceiling fans other than this one that wore out after 29 years.

    If your fan fell from the ceiling, that was a bad installation. I use no remote controls, only the wall switch and the chain. Wireless remotes are a bit tricky, subject to interference from electrical items in each room, and a very different technology than a fan and motor. Don't judge one based on the other.

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    Reviewed July 24, 2009

    I have called the 888-914-1114 number again, requested to talk to the supervisor which they told me his name was Ron ** and he proceeded to tell me I'm not getting my money back because I had the 60-day trial period. He said he's just sending out another unit and that I stopped June and July payments, which is only right when your company refuses to honor your own warranty by replacing the defective unit. I then advised him the unit stopped working in 29 days. We paid for the extended warranty that insures that if the unit broke, we would get a new unit sent out and replaced the defective unit immediately, and this was never done.

    I requested my money back and to stop debiting my account, but your company refused to do so and we requested the unit returned at your cost because you refused to honor the extended warranty. I don't want your company to send out another unit, I will never buy your product after this experience and expect my refund and damages in a check by Monday, July 27, 2009. Consumer Affairs and other agencies have been contacted and still your customer service department never responded. Your company continues to ignore my letter that was dated 5/29/09 and never-ending phone calls and at this point, my losses along with fees from US Bank for your illegal taking of money from my account amount to $ 609.89.

    I'm entitled to the $609.89 plus (4x) for my losses, which amount to $2,439.56. How dare your company take money from my account for equipment that does not function! I purchased this equipment and the order was processed on 2/9/09. The unit failed and has not functioned since 3/20/09. I have called customer service on several occasions and was given tech support, left various messages and the only time I was finally able to talk to tech support (888-830-1326), the gentleman hung up on me while I was waiting to get this unit returned! I have taken a picture of the unit that has not worked and will file with Consumer Affairs if need be to get this situation corrected. I will not pay for any shipping, want a full refund immediately along with $60.00 lost from being on hold, using minutes on my cell phone and the above bank fees since you refused to stop debiting.

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    Reviewed July 11, 2009

    As a Hunter Fan dealer, I am aware that most of these problems could be resolved by contacting the Hunter Fan product support department. US phone number: 888-830-1326. Canada phone number: 866-268-1936. Please have the model number of your product or ceiling fan available when you call. If you do not know the model number of your fan, it is engraved on top of the motor housing. Hunter has a full staff to deal with warranty issues, parts requests, and service center locations. Fan doctors are also on duty to help you troubleshoot your problem. This information should have been provided to you by the point of sale dealer.

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    Reviewed June 21, 2009

    I purchased a top of the line Hunter Fan for $450. The remote control has never worked properly. Now, it does not work at all. No response form Hunter Fan. This was in 1994. All these years, they have not fixed the problem. Is there a consumer class action lawsuit for Hunter Fan company?

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    Reviewed June 18, 2009

    I purchased a Coronado fan simply because it was supposed to be the best. It was definitely priced that way. After a year of steady use in my great room, the motor started making grinding sounds just before it sparked and shorted out. Hunter replaced it with a lesser value Felini.

    Less than 6 months has past and the replacement sounds like an airplane with all the humming. Hunter fans will not replace this one. The warranty does not cover the replacement. Save yourself some money and headaches by another brand. They said they hadn't received the defect back after I spent an additional $26.00 to return it.

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    Reviewed June 1, 2009

    There are major issues with Hunter Ceiling Fan Remote controls. I reviewed Amazon ratings before purchasing and was shocked to find nearly total condemnation of these remotes. My model is 27186 ($45). Because the pull chains controlling the fan speeds are awkward to use on the Hunter globe designs, I needed to buy a remote. Explained: Unless you pull these at the exact angle, the chain snaps. My wife is short and even I have to kneel on the bed and hold the globe to use it without problems. I purchased my remote at Lowe's with identical results. Dip switches were set properly. The light comes on in the middle of the night repeatedly. It is costly to install these remotes and then you need to pay again to take them down. This is simple technology. I cannot believe that Hunter is selling these remotes to its customers. They need to recall these remotes and sell workable ones. I did not contact Hunter.

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    Reviewed July 24, 2007

    While playing in the game room of our house in Houston, TX, my wife and 10 month old baby had just gotten up from the middle of the room (less than 60 seconds) when the Hunter ceiling fan fell from the ceiling, crashing and sending debris and glass everywhere. The fan, which is less than 2 years old, fell directly on the toy my daughter was playing with moments before. From my research, the average ceiling fan weighs 50 pounds and to determine the impact one could multiply that 50 pounds by our 10 feet high ceiling and determine that it hit with a force equivalent to 500 pounds. Fortunately, they had just moved to the couch, no one was hurt, but they were in the room. The thoughts that our family has had are horrible considering what could have been.

    I immediately called the professional electrician who installed the fan, he came out and determined that it was installed correctly and could verify this by the wear and condition of the thread marks on the components of the fan. We then called Hunter who is sending us a new fan and stated that any other items (toys, laptop, etc) that were impacted by the fall could be reviewed for reimbursement. A ceiling fan, especially fairly new, is not an item that is acceptable to malfunction resulting in detachment from the base causing it to fall.

    The hood of the fan was still attached to the ceiling and there is no logical explanation other than manufacturer negligence that this could occur. We have pictures and footage of the fan afterwards. If for no other reason than the discomfort and horrible thoughts we will always have under a fan and letting others know to check their fans on a regular basis, we fell the need to file this report.

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    Reviewed July 5, 2007

    We purchsed on 5/6/07 an indoor/outdoor fan, Rustic bronze with light model 23775-Item 190608; together with the recommended remote control unit (it was for a bedroom,) unit# 27148. We had a certified electrician come to install the fan and remote unit. After a total of three hours, the electrician concluded that there was no way the remote unit would fit as per the instructions. We paid for the extra time he took to try to install this and I immediately wrote a letter to the Customer Service Manager as the whole purpose of the new fan and ceiling light was so that we could have a remote. I explained in my letter the situation, gave proof of purchase and proof of payment for the electrician and told the CSR Manager that we had returned the remote unit. I asked for reimbursement for the ceiling fan and labor for the electrician. I also had to call their customer service twice as the ceiling light globe which is encased permanently in a metal cage, was cracked.

    Twice I received the glass globe only (?! and that was after giving the model # and explaining that it was permanently encased in a metal cage.) I received a letter back from the manager stating that he had taken both the fan and the remote unit and installed them so it wasn't their fault and it was our problem as he had done it. He never offered to send someone to my home to verify, never asked for an affidavit from our electrician, never offered any construtive solutions to this problem. We have filed a complaint with the Better Business Bureau and that is the only way I received a new lighting unit. But the company has not offered any solution whatsover to the other part of this complaint.

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    Reviewed Feb. 24, 2006

    I purchased a $99 ceiling fan at Sam's and less than 2 years later the remote transmitter for it stopped working. I looked into purchasing a new remote. Just the handheld remote for the fan costs $30. This is an exceptional price for a new remote transmitter considering the fan itself cost $99. Hunter Fans needs to think about lowering their parts prices.

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    Reviewed Oct. 18, 2004

    I've purchesed in january of 2004 the care free humidifier plus, from Hunter; thinking that i will never need to replace the filter.
    After 5 months of use i stored de product.Now that is getting cold and dry again i umpacked the machine.

    when turned on the machine started to smell really bad like mildew so i washed it, i've tried again next day and the next one i have tried everything it dosen't work.

    So I called the company and they told me to purchase a new filter.
    Then i asked about the:" No need to replace filter, advertisement."
    she told me she could do nothing about it.
    I paid for that humidifier $85.00 Because i tought i woulndn't have to replace the filter for at least a few years.

    What can I do now? Keep purchasing filters forever, when i didn't wanted to do that in the first place?

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    Reviewed May 2, 2003

    I have a Hunter care Free Humidfier Model 34997 18JL Serial # 9703204 date 20602 Made in China. the motor was replaced last summer of 2002 due to a recall and I used it this winter and I notice that it was not working correctly. I looked and the motor was slowing moving. I started to smell burt hot electrical and the motor would start then stop and would get hotter then it sparked, etc. I unpluged it. I am wondering what kind of warranty do I have on a recall replacement unit and will this one be replaced of what. It seems funny that this unit was recalled due to problems of the same. What should I do?

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    Hunter Fans Company Information

    Company Name:
    Hunter Fans
    Website:
    www.hunterfan.com