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Hunter Fans

Hunter Fans
Overall Satisfaction Rating 3.78/5
  • 5 stars
    47
  • 4 stars
    71
  • 3 stars
    28
  • 2 stars
    13
  • 1 stars
    18
Based on 177 ratings submitted in the last year

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    Hunter Fans Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: April 30, 2021

    We purchased (2) model 50599 Clyde Hill fans. I had to have some one Install them because I'm disabled. With the pandemic it took some time to get someone out. After installation the light on the fan would dim down then get brighter all on its own. This took a few minutes before it would happen. It happen on one unit right away the other took a few weeks before it started. I contact Hunter and they stated that the dimming function was turned on and went and told me steps to fix it by reprograming the remote. I did what they said to do and it did not work. So the technician said he would send out a new transceiver. So once received I had to hire the guy back to install it.

    Then a few days later the second one started doing it. Again they sent out a new transceiver. I had to hire the guy again to install it (We are now 120.00 in fees to install) as he is working on the second fan. The first fan starts dimming and getting brighter again on its own. I called again and was on hold for over an hour waiting for a technician. I could not have the installer waiting around so I told him to wire the fans with out the remote. I'm on a fix income and was being charged by the hour. So to have him waiting for a response from the technician (not knowing how long that was going to take) and thinking Hunter was going to tell me to send it back for a replacement or send out another transceiver I thought this was the best bet.

    Well the tech answered the phone reviewed the multiple e-mails sent and the multiple phone calls said the the problem is the dimmer function is on and needs to be turned off. Just do these simple steps and it will resolve your problem. Well I told him a tech already had me reprogram the remote. I told him what was done previously and was informed that what I did was paired the remote to the fan not disable the dimmer function. I was misinformed. I guarantee this will solve the problem. I told him due to the wait time I sent the installer home and had him wire it with out the remote. He apologized and said well your fan is working there is nothing else they can do. So here I am with a fan that I paid for a remote and 120.00 to install and no remote.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: March 27, 2021

    After watching several YouTubes on how to install a ceiling fan, I ran into 2 issues that took 2 calls to Hunter to fix. The fan motor hummed and the remote did not function properly. The 1st tech call told me to change out the dimmer switch on my wall to a single-pole switch. The humming stopped and the remote was able to manage the fan speeds properly. BUT the light for the fan did not respond to the remote, or so I thought. The 2nd Hunter tech recognized that I had to press the light switch for 5 secs as it can dim the lights and raise them, too. BINGO! The fan operates correctly now. I had been ready to return it to Costco as "junk." But patience saved me. Maybe if I were an electrician, I would have known why the fan hummed and the light appeared to be broken. Better instructions from Hunter would've helped, too.

    2 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: March 26, 2021

      I purchased 3 Hunter ceiling fans year and a half ago and one of them quit working. When you turn it on the motor just hums. Called Hunter, explained what was going on. They insisted I have the original receipt, I don't have it the person that I paid to install it, didn't give me a receipt for the fan it's self, just a bill for the job. The customer service rep I spoke with said without the original receipt too bad. So I asked to speak with a supervisor, after speaking with the supervisor he said the same thing too bad. I wouldn't recommend anyone buy anything from Hunter.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 6, 2021

      Make darn sure you are really in love with the design of your fan, because Hunter will accept returned products, but will not issue you credit back. In other words, they are crooks and will STEAL from you. Here are the details: We ordered 5 fans for our new home and decided to immediately return 2, because we discovered after receiving the product, that the fan design did not fit our decor at all. We immediately called customer support and asked to return 2 of the fans, and we were provided with 1 RMA. After several additional back and forths, the customer care rep finally understood that we were returning 2 products and eventually issued us a second RMA. We shipped the 2 products back to Hunter, and they sent us an email, confirmimg receipt of the returned products.

      After many weeks of not seeing a credit back to our charge account, we contacted Hunter again and were told that it takes 30 days from the time the product is returned to when we can expect to see a credit posted. After 45 days from the return of the products, we contacted Hunter again to inquire, and told them that we would start a formal complaint through our credit card company. About 3 days later we received a credit, but only for one fan -- not both. After repeated inquiries, Hunter has now told us that they are not obligated to return credit for the second returned fan, because we told them that we would be pursuing the matter with our credit card company, and that it is now the responsibility of the credit card company to issue us credit. What?

      So the bottom line is that Hunter Fan is a criminal enterprise. They will sell you product, take it back in stock and keep your money. The Federal Trade Commission needs to investigate this organization and look deeply into their deceptive, criminal activities. Of course that won't happen, cause we're the little guys and who cares about $240? It's only funny money. Consider this a fair warning, Caveat emptor!!!

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Jan. 13, 2021

      I purchased a ceiling fan and shipment was delayed due to the Pandemic so there was no product when the electrician arrived. There was a 2 month wait for the electrician to return (pandemic related) and tell me the fan was too small. I initiated a return the very next morning only to be told the return window had closed the day before. There is nothing the company will do to extend the return. The box has never been opened. I am shocked and saddened by this response by what I thought was a strong, reputable company. I will not purchase another Hunter fan again based on this very frustrating experience. My children are just in the house buying stage of their lives and I will be sure and share my thoughts on products with them also.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 7, 2021

      I purchased the Hunter fan Model numbers 50427, not a cheap one. The box did not say that there are no smart bulbs that fit this model. The problem is the light socket is small like a night light and the bulbs are slim. I have tried to find smart bulbs but they are not made. The smart bulbs that are small like a chandelier bulb but has a small socket. I tried a socket reducer but the wifi cannot connect because of the metal reducer is too thick to connect. I called the Hunter fan company and told them if they would've had some information on the box that there are no smart bulbs to fit it, I would've never bought it. There is a marketing problem. When I told Hunter this information the only thing they offered me was to purchase a $50 dollar remote. I will never buy another Hunter ceiling fan!

      5 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Dec. 31, 2020

      After buying what looked like a good quality ceiling fan with remote control, from Costco. It doesn't work properly, after less than a year. The low setting doesn't work. Then med/high settings & light will also stop now?

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 14, 2020

      I bought 24 or so of these fans (yes that’s not a typo) It seems unlike normal fans these are only operated by a pull cord or an expensive remote.. My electrician incorrectly installed these with dimmer switches. They all buzzed to different degrees- put in a call to Melbourne to come and fix after the sparkie kept saying it was the fan. They sent their device guy who did something left and then we got an invoice but still the fans buzzed.. we didn’t pay the invoice. 28 months later more issues with some fans not working.

      We got another sparkie (4th) and he worked out the dimmer problem .. now they are calling us liars .. saying the problem was fixed and we didn’t pay so out warranty is voided.. so upset as the details on the box really don’t specify clearly and it is gobsmacking how their sparkie didn’t realize the dimmers were even on.. How could he not pick that up?? I am taking this to our consumer affairs in Australia .. Really really bad after services. As md totally avoiding warranty.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 21, 2020

      This is the second time contacting Hunter fans with a very loud "Humming" noise, "2" different fans,, JUST to be told "NOT" Warranty again,,, But would give me 35% off an Online sale plus pay shipping, when compared to others, it's probably 35% MORE, it' my last "Hunter" fan ever...

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 18, 2020

      I Purchased Hunter fan several years ago. Recently the rotor in the motor failed. The motor as stated in the warranty is guaranteed for life. Even though I have the original box, warranty, and owner's manual they refused to honor the warranty because I could not find my original receipt. What a joke. I will never purchase another product of any kind from this company that does not back its products.

      6 people found this review helpful
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      Hunter Fans Company Information

      Company Name:
      Hunter Fans
      Website:
      www.hunterfan.com