Hunter Fans

Hunter Fans Reviews

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Overall Rating1.3 out of 5
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Hunter Fans Reviews

ConsumerAffairs has collected 340 reviews and 407 ratings.

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Customer ServiceInstallation & SetupPrice

Reviewed Sept. 22, 2023

We purchased three Hunter fans for our bedrooms. Two of them died less than 2 years after being hung. The capacitors went out. I contacted customer service to see if I could order the capacitors and fix the fans myself (big DIY'er). Nope, have to purchase a whole new motor guessed it, an inflated price. They wanted more for the motor than the whole (cheaper) fan I bought to replace these **.

Last week the remote stopped working and the light won't come on, even with the chain on the one remaining Hunter fan. Yes, I replaced the light bulbs and the battery. Of course, I can't purchase THAT simple two button remote but a $40 universal remote requiring the installation of a new receiver. My husband said if we take the Hunter fan down we're going to Menards and getting another cheaper brand because he isn't putting the Hunter garbage back up. Buyer beware, customer service is almost as terrible as the fans. More expensive doesn't mean better in this case.

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Customer ServiceInstallation & SetupStaff

Reviewed Sept. 17, 2023

As a long-term resident of Florida, my wife and I spend a lot of time on our covered porch. We wanted to replace our existing fan with a larger one. We bought a 6-bladed fan with a 64" blade span, hoping for cooling when outside. We had a professional electrician install the fan, which was flawless. There is no blade wobble, regardless of the speed. However, it hardly puts out any air. Occasionally there is a puff, but it is not consistent. I contacted Hunter's Customer Service which was extremely frustrating. They wanted to know the size of the room, insinuating the fan was too large for the room. I sent the dimensions, 40'x12'x8'. I also included a picture showing the screen room and the backyard. The Customer Service person could not use the picture and demanded room dimensions. The response was a flyer showing fan size versus room dimensions.

As a retired engineer, I feel that the fan design was flawed, needing more blade pitch or a longer pipe. Eventually, the Customer Service person said the problem would be turned over to a different department and they would contact me. That was the end of my communication with the company. My advice when buying a ceiling fan, pick another company, any other company.

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    Reviewed July 12, 2023

    Right out of the box, only two speeds on BOTH fans. Not as impressed as Hunter might think I'd be with their 135 years of experience. In my experience, using better quality parts makes for a better product.

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 10, 2023

    I am getting stuck with a Defective Hunter Ceiling Fan because the Hunter Fan Company has told their Customer Care department to do exactly the opposite - DON'T CARE. Their replies to my inquiries are almost nonexistent. And when they DO reply, their responses are more like the answers on one of those Magic 8 Balls:

    ● Ask again later.
    ● Better not tell you now.
    ● Outlook not so good.
    ● Concentrate and ask again.

    ● My sources say no.

    When their Fans work, they are okay. But if you have a problem with one, forget about getting any kind of help from them at all. They just DON'T Care.

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    Punctuality & Speed

    Reviewed July 5, 2023

    I needed a part for my expensive Hunter fan and they straight up told me to buy a new fan. Guess this is what happen when hunter Biden runs a fan company while doing coke. Not only that calling them was a pain with a 40 minute hold time.

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    Customer ServiceStaff

    Reviewed June 29, 2023

    This month I put in a request for a new light kit for my Palermo fan model 21627. I was assigned a specialist name Rocio. He responded and asked me some questions. I explained how the glass itself broke inside the frame. It just shattered. When I removed the housing, it went to pieces. I thought Rocio was going to help me find and get a replacement.

    Rocio does not get back to you, no responses to any future requests or emails. I know Hunter was acquired last year, is this the kind of service we should expect? I need to buy 5 more new fans for my new build. Maybe I have to think again about who I use. Can someone other than Rocio gets back to me and help me get a glass replacement for my Hunter Palermo fan model 21627. Replacement glass for the light kit. **

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    Customer ServiceStaff

    Reviewed June 5, 2023

    Updated on 06/17/2023: I purchased 2 fans directly from Hunter Fans. I needed to return them. On hold for "hours" trying to get someone in customer service. Emails didn't work with return; they couldn't find my order due to the fact that I "called" my order in rather than purchasing online. Finally after several days of trying and on hold for hours on end; I spoke to someone who sent me return labels. I was told she would watch for returns and credit my cc account. It didn't happen. I had to protest the charge with my credit card company and am still waiting for a refund from Hunter Fans. Do yourself a favor. Purchase your Hunter Fans from Home Depot or Lowe's or anywhere but buying direct.

    Original Review: I purchased 2 Hunter Fans without light kits. Called Hunter Fans to order 2 compatible light kits. Customer Service rep advised light kits via fan model number. Ordered them. They came and did not fit the fans. Trying to return the fans. 2 emails; no response. On hold via phone Hunter customer service line for 1 hour, 26 min and still holding. Is there anyone at Hunter Fan who can assist me???

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    Reviewed April 20, 2023

    I have two Hunter Fans installed by my Home Builder in 2016. One failed recently and I contacted Customer Service for warranty assistance. They denied to help me since I don't have an original sales receipt showing the purchase. I explained to them that this was installed new by the Builder in my new house and I don't have a receipt. They refused to help me, and I explained in a new home you don't get a receipt for anything the builder installs. They don't care and said no receipt-no assistance. I've had Moen faucets provide my warranty assistance w/o a receipt for a defective faucet and the window mfr. also provided me some parts under warranty w/o a receipt. Don't have your builder install a Hunter Fan in your new home because when it fails-they won't help you. I've owned several Hunter Fans in the past and this is the 1st one to fail and will be my last one ever.

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    Reviewed April 14, 2023

    Hunter fans used to be made here in America, by skilled craftsmen. Now they're made in China, from cheap materials. I've hung many of Hunter fans and they're pieces of junk. Do not buy Hunter fans!!!!

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    Reviewed Dec. 5, 2022

    Wow, I have to tell you that Hunter, the fan company, is the best I have ever dealt with in terms of their customer service in resolving an issue I had. I purchased a beautiful fan, but it wasn't working properly. I contacted Hunter and they promptly sent me a new receiver that they felt would solve the issue. Unfortunately it didn't. Then they went above and beyond and allowed me to pick a new fan of greater value. I did so and it was sent promptly. It's up, and perfect. I can't say enough about this company. As stressed as I was initially, they quickly resolved my issue and made me a very happy customer. I highly recommend their products to everyone!

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    Hunter Fans Company Information

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    Hunter Fans