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Wow, I have to tell you that Hunter, the fan company, is the best I have ever dealt with in terms of their customer service in resolving an issue I had. I purchased a beautiful fan, but it wasn't working properly. I contacted Hunter and they promptly sent me a new receiver that they felt would solve the issue. Unfortunately it didn't. Then they went above and beyond and allowed me to pick a new fan of greater value. I did so and it was sent promptly. It's up, and perfect. I can't say enough about this company. As stressed as I was initially, they quickly resolved my issue and made me a very happy customer. I highly recommend their products to everyone!
I purchased 8 Hunter ceiling fans when we built our house. I recently contacted them to report that the motor had gone out on one of them since they advertise a lifetime warranty on the motor. I sent all the information they requested, and they remotely diagnosed my problem as a wiring harness problem, which it is not. The motor is bad and will not even turn on. They refuse to do anything about the bad motor so their lifetime warranty on their fan motors is worthless. I will never buy another Hunter fan since their advertisement regarding replacement on a motor is false and is misrepresenting their lifetime warranty.
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Purchased 5 of their ceiling fans for a summer home that gets very little use. The fans use a rubber grommet to hold blades to unit. These grommets deteriorate after a few years which cause the blade to wobble and eventually fly off the fan. Hunter only stands behind their parts for 1 year. Poor quality and design. I would not purchase through them again.
Beautiful fan. It stopped working about a year after installation. My electrician came out, did his thing, and told me the remote receiver inside the fan was bad. I called into customer service, went through their automated attendant, and was told they’d call me back in 20 minutes. An hour later they returned the call. I told them in great detail the troubleshooting steps (as outlined in their owners manual) that both myself and the electrician followed, step by step. The electrician doesn’t just hang out at my house waiting on Hunter to return my call. Why would he, he’d already told me what was wrong with it.
Long story short, I had to get back up on a ladder (5 days after knee surgery), and bypass the remote receiver to verify my $150 hr electrician’s work for a $20 hr customer service rep. Needless to say, my electrician was correct. After all of this, remember we’re 2hrs into this by now, they are going to charge me $35 to a fix a fan that’s just barely been up a year. I won’t buy another Hunter fan, who can afford a $185 per year subscription on a $150 fan that the company obviously doesn’t stand behind. I’m posting this here and on the Amazon sellers page.
The guy I spoke with about my Hunter ceiling fan model number 59224 told me the issue I'm having with my Hunter ceiling fan light is one they already know about and he walked me through steps to reset it, within minutes it was doing the same thing, flickering like a strobe light & because it's all built into each other, the light, the fan etc I can only buy a new ceiling fan, there is no fix. He offered me a discount on a new ceiling fan, I am not going to put money into another ceiling fan brand that I've had issues with, I'm very disappointed in Hunter for handling the situation this way. I paid $400 for this ceiling fan and it lasted 3 or 4 years. Hunter should have recalled the fan.
Had house built in 2016. Have had 3 of the 6 fans replaced. Sent copy of where we paid $475 more to have Hunter fans installed. Should have just went with the cheaper ones because they will not stand behind none of them because they said we have to have the original receipt from where they were originally sold.
Don't fall for the lifetime warranty on the motors because they require the original receipt. I purchase 3 fans in 2016 and now only 1 works. I spent 40 minutes on the phone trying to get the motors replaced and they require the original receipt. This is a policy clearly intended to avoid having to replace their crappy products. LIFE TIME WARRANTY is capitalized and the terms and conditions are font 8. DECEPTIVE COMPANY!!!
Remote doesn't work unless you get right up to the fan. Sometimes button for fan actually turns down the light (I'm not kidding!). Oh and look up the Magnuson–Moss Warranty Act. It shows it is actually ILLEGAL to deny warranty simply because you opened up your fan. Hunter must PROVE you actually damaged the fan by opening it. If they can't, they must honor the warranty by law. The burden of proof is on the company, not on you. Stand up for your rights. This law was enacted in the 70s and is still enforced today so the company is well aware they are breaking the law by denying you.
3 year old fan failed. Lifetime warranty so I called Hunter. Customer service says need proof of purchase. I had a shipping label, no good. So I called Lowe's and got proof of purchase. Sent to hunter. Now they say original sales receipt. I already gave them proof of purchase. I got no original sales receipt because it was an internet purchase. I will not buy another hunter fan. Piece of junk, and no warranty backup even with proof.
Jim helped us figure out we need more research on our product first before giving us advice. But we didn't know that before and was why we were stuck. Thank you Jim. Portland Oregon. 52 inch fan has no factory remote.
Hunter Fans Company Information
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- Hunter Fans
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