Hunter Fans Reviews

DO NOT buy a Hunter ceiling fan! Comes with two 60 watt lights. To see what you need to do in your office you will need a two lamps and a flash light. The light output is bad. Tried different light bulbs and removed the frosted cover. Still the same very dim lighting. Spent over $200 for the five blade fan.

Their tech support and supervisors and emails give bad support as to how to program remotes, they tell you to unwire each fan to program multiple fans when you have a wall switch that does the same thing in shutting off the power to each fan. They did not design the canopy to house the receiver and wires so it takes 20 minutes to force all that into the canopy. They wasted 4 hours of my time unwiring and rewiring when I have wall switches for each fan and still each remotes keep working for multiple fans rather than just the one fan in each room. They have bad and engineers designing these remote control fans.

Bought a Hunter ceiling fan from Lowe's. Metal part of blade broke and trying to get a replacement, sent multiple emails and messages and no response.

If I could give it a zero I would of. I spent $199.99 on an Auberville LED fan. After installation it wobbled and noisy. Inspected to find fan blade arm is bent. Light is very dim. Spoke to customer service. They are sending new fan blades. I asked for a replacement fan in a different model as this model seems very cheap and the light is very dim. They will not replace my fan even though I am not happy with it. I will never buy from Hunter fans again.

Overall it was really hard to put together, the directions were very unclear, and the design was straight up bad. The only good part was the final outcome, it was very sturdy and it doesn’t wobble.

We recently moved into our new home and chose seven Hunter Lakeway SureSpeed 60-inch Matte Black fans for our front and back porches. These are marketed as outdoor-rated fans, so we expected them to hold up to normal outdoor conditions. Within a few short months, four blades have broken off, most likely from wind exposure. That alone was disappointing for a product built and rated for outdoor use.

I’ve been ordering from Hunter Fans for years. I placed a nice order for a bunch of fans, vanity lights and chandelier. They shipped the wrong vanity lights. What a nightmare trying to get the correct ones. I’ve been trying to get the correct ones for 4 weeks. I finally got someone to fix it today. I’m still not sure if the orders been fixed. I can tell you this is the last time I will be humiliated by their customer service team. I will never purchase another Hunter product.

The issue came during the return process, it has taken 2 to 3 times longer than was originally stated. Customer service is able to validate information, but unable to assist with issues. Additionally, they are unable/unwilling to transfer to personnel that can assist.

I installed 3 ceiling fans with remotes. Remotes stopped working for all 3 in less than 5 years. They sell the fans in Canada, but would not ship replacement parts to Canada.

I am in disbelief at how poor the customer service is! They cannot bring themselves to be bothered by you and treat you kindly. Oh so nasty. I love Hunter Fans and will probably still buy them, but I am disgusted at the phone help and their rudeness. They don't care, and it won't ever be addressed sadly.

Called to find out about purchasing some extra down rods and the customer service rep was smug and unhelpful. Terrible experience. We have purchased many products from this company and are incredibly disappointed with them after the poor treatment we received today.

I have purchased and installed many Hunter ceiling fans over the years and have generally found them to be of good quality and reliable. Sadly I have had a nightmare experience with a new Hunter ceiling fan model 51077 I ordered a few weeks ago that, despite my great degree of care and diligence installing, makes an annoying crackling rubbing sound as it rotates..

Hunter fans are generally regarded for being quiet, reliable, and durable, strong performance and good designs but when it came to customer service it was the complete opposite. Purchased a Newsome with 3 Lights 52 inch. Hung wired install the blades. Nice attachment by the way. Design engineers were on game. Turn on the lights. Nice and bright. Turned on the fan and nothing. Switch was inoperative. No response.

I purchased a Hunter Fan Grand Lodge fan. After a few years, I broke a fan blade and they did not have a replacement. The fan blade itself was 25 inches long. Home Depot Lowe’s Hunter. Nobody had a simple fan blade or set of blades. That’s pretty silly that I can’t get a replacement blade after a few years. Hunter makes a good fan. They just don’t have any parts to fix their own equipment. That’s why I would not recommend them.

The fan didn't last 4 years. When I went to use the companies "lifetime warranty" they said nope because I didn't have a receipt. I showed pics of the badge on the product. I went through their diagnostics with them. And they determined it should be warranted, but wouldn't because I didn't have receipt. It is your product right? I provided badge of all pertinent info. Just an excuse to not back your product. None of my homes will ever have a hunter fan in it ever again. I'll find someone who actually stands by their products.

This ceiling fan/ light has added so much unnecessary stress to my life. It won't stay connected no matter what we try. It's the worst, most frustrating product. Customer service won't help, no matter how often I've reached out. They barely respond and only suggest the most basic things, like resetting our internet. We work from home so that causes real disruptions to our livelihood. Hate this product and company.

The fan quit working in five years and they would not stand behind the lifetime warranty. Wanna give a 30% discount for your warranty, the fan was put in when the home was built by the builder who buys bolt fans, could not give me a receipt because he bought in bulk, so because he didn’t have a receipt to give me for my particular fan, they refused the warranty. I will never buy another Hunter fan in my life.

The absolute worse customer service response and support. Being belief, bad! NEVER EVER WILL PURCHASE A HUNTER FAN PRODUCT AGAIN!! I ordered a new fan, accessories and multiple accessories. Received shipping notice of all parts within several days and scheduled installer (High Ceiling, new electrical). Everything but fan shows up as expected. No online tracking available, nothing telling me fan was backordered. Called multiple times to customer support and they could not determine what happened to fan and could only escalate my email - could not talk to anyone in production or shipping.

The product and customer service are a joke. Bought a smart fan, wouldn’t work. Their clueless, non English speaking support was no help, but sent a replacement. That fan also did not work. Their clueless non English speaking support decided the smart wall switch was the issue so they sent a replacement. They didn’t work. I finally got in touch with a supervisor who refused a refund and would only allow us to replace it with another worthless junk fan. Will NEVER purchase their product again.

I purchased a Hunter Alexander 44" Low profile ceiling fan with light and it was by far the most difficult fan that I ever install. I cant believe that the engineers at Hunter can't come up with a better way to install this fan and I have installed several Hunter fans. The fans works well but Never again!!

I purchased a low-profile Dempsey 44" ceiling fan direct from hunterfans.com. I paid an electrician to install it, but the fan did not operate properly. The remote would only control the light; it would not control the fan speed nor turn off the fan. I called customer service and after troubleshooting, was told it was a bad receiver and they would send me a new part, expecting me to replace an electrical component by myself. I asked for the fan to be exchanged for free, considering I just bought it and it doesn't work; but they refused to do anything aside from send me a part. So I have the option of paying my electrician to fix their faulty equipment or return the fan. I will be returning the fan and will be seeking a full refund, including shipping.

I bought a Hunter fan from Costco, spent lots of money to install it, speed was very slow, sent video to hunter, they said "We have confirmed that your fan must be replaced," but they played with me a long time with bullshit excuses. I decided to uninstall this garbage and return it to costco.

If I could give their customer service 0 stars, I would. I ordered 10 fans from them and received a discount coupon from them when I signed into their website. I forgot to add it on the order but called afterwards and was told they would apply it. 2 months later and still nothing. Today I was told by their arrogant and condescending supervisor, Stacey, that the code couldn’t be used because it was a clearance item although even today they have a discount on their website that states it includes clearance. I receive discount emails weekly so at the very least they could’ve added a discount as good faith. I’ll never again buy fans from their company because of their customer service.

The worst customer service. We bought two Hunter fan/lights, connected them to Alexa and loved them but when the power went out and they lost internet connections, I played hell getting them to connect again. One I got to work and still haven’t gotten the other one to connect even though I’ve gone through the set up process dozens to time. I called the help number listed in the book and online to be told that is not how the support works rather they sent an email. The email is a list of questions but then they don’t respond. Once they did respond, it’s just another long list of questions that is not helpful. There is no person to talk to.

If I could give Hunter Fan’s customer service zero stars I would. There was an issue with my order so I called in immediately to cancel/change it. They said there was no possible way for them to change or cancel an order even though I just submitted it. So the only solution is to have them completely fulfill the shipment me then return it for free on their dime and then have them fix it in a re-order and re-ship it out. Such a ridiculous set up, not to mention, spending an hour on the phone waiting to hear that their customer service can literally do nothing.

Horrible customer service. We purchased a chandelier that had terribly cloudy globes and because we did not put the light up within a year because we were building a home…. They would not replace the globes. These were defective globes and they admitted it, but because it was not installed in a year, which is their warranty…. They would not do anything.

Horrible customer service! I had a problem with the lights flickering. After a LOT of very unhelpful emails they said I needed a new wiring harness, which seemed like a wild ass guess because they had no idea what was actually wrong. Since I couldn't produce a receipt to prove it was still under warranty, they said it was out of warranty.. so I would have to buy the part. At that point I was done with the idiots at customer service, and done with the company. I'll never buy another product from them again. Ridiculously horrible call by Hunter to lose a customer for a $15 part!!!

I own a Hunter simple connect fan. It is by far the worst smarthome device I have ever owned. It rarely can operate through the Hunter app or through a smart assistant. And it by some miracle that it does actually execute the command, it is so slow to respond you might actually get up thinking that you have manually operate the fan. I regret buying this fan.

The customer service with Hunter Fan is beyond horrible. I recently purchased a hunter fan online. It appears part of the order has been lost. I called customer service, the first guy stated nothing he could do so I asked for a supervisor. Stacey was the supervisor I spoke with. She stated they were within their 5-7 day window and there was nothing she could or would do. These people do not care about the customer. They refused to check where my order is. I ordered a fan and 2 accessories. I cannot install it without all 3 pieces I ordered. All 3 were ordered at the same time on the same order number. She stated each piece gets its own tracking number. In my opinion, all 3 should have been shipped together. I got no answer and no help. These people do not know the first thing about customer service. I will never order anything from them again. This type of customer “failed” service should never be tolerated in the USA!

This is a great fan but the customer service is terrible. I am going on three weeks now trying to make a warranty claim and it seems all the person I am making the claim with wants to do is ask a bunch of questions and not fix the fan. I have the receipt the fan doesn't work properly. What is the problem.

Terrible company. I own a Hunter Grand Lodge ceiling fan and the fan can only be operated with a remote control. I lost the control and could not find a replacement online. I called the company and the very rude supervisor “Stacey” said “technology changes” and we don’t carry this part anymore. She did not offer any other solutions such as a rebate or coupon to replace the fan. It was very unhelpful conversation and no concern on the company’s part about making sure they don’t render their products obsolete. My hunter fan is now useless. I strongly recommend against purchasing anything from this company.

I am still waiting for the screws for my ceiling fan model 52016. I ordered and paid for the screws as well as $9.99 for shipping back on July 1st and I am still waiting for the screw that should have been mailed to me at NO CHARGE! Now as of July 11th I still have not received the screw! I have asked for someone to call me so I know what is going on. Nothing is being done to send me the screws. The last time I spoke to anyone his name was Nolan on July 9th. He was going to check into the order #** and get back to me. 2 days later and still nothing! I never thought HUNTER FAN would give me this much of a problem just for screws that should have been sent to me free! The worst customer service I ever dealt with. Hunter Fans should be ashamed of their so called customer service.

I purchased the Hunter Ceiling Fan 52833 Aerodyne in Matte Black, and it’s been an utterly disappointing experience from start to finish. The fan itself is subpar—loud, wobbly, and feels cheaply made despite its premium price tag. The airflow is weak, barely cooling a small room, and the matte black finish started chipping within days, making it look tacky and worn out. The Wi-Fi functionality and app are an absolute joke. The app is glitchy, crashes constantly, and fails to connect to the fan 90% of the time. When it does connect, the controls are unresponsive, and the fan randomly disconnects from Wi-Fi, rendering the “smart” features useless. Setting it up was a nightmare, with vague instructions and no troubleshooting support in the manual.

Just recently had failure with ceiling fan. Purchased 5-18-23 the speed controller wiring harness failed. Was informed only had a 1 year warranty. So now I have to buy. Cost me 30 dollars. Can’t believe a product that I assumed life warranty only cover motor.

My husband would not hear of buying a brand other than Hunter, as we have had two, still running after 50 years. We bought a 'Betsy' for our garage last night and I installed it today. Some steps were simple, some were nearly impossible. I would like to meet the engineer who expects an installer to move all the wires out of the way to attach three screws to hold the housing in place. I did not give up, but would not blame anyone for returning the fan because of poor design. I finally completed installation, the fan rotates but the lights will not come on. I disassembled to check everything and results were the same two hours later. Hunter used to be so good. It is sad they have given up.

Purchased Hunter Fan 27 inch Circulus Ceiling Fan with LED Light Kit × 1 from Hunter in May of 2025. I am an experienced DIY guy with a fair number of assemblies under my belt.. Not bragging but not my first DIY rodeo by any means. Fan shipped quickly and arrived in good condition. Instructions for assembly were fairly clear but could have been better. Most of the small hardware parts were labeled (good) but not the larger parts (not good). There was some confusion on my part about how to assemble some parts. Pictures and instructions were not all that clear. I had at least one part on backwards initially. Many small screws used in assembly. Holes did not always align. Spent 30 to 40 minutes trying without success to insert one thumb screw in fan cage assembly. Finally gave up.

Our fan motor went out after 10 years. Home Depot still sells same model however Hunter claims they are out of stock even though HD has them in stock. Hunter did offer us the option of picking out a new one although none of them were similar enough to what we had. They would not reimburse us for having to buy a new one at HD.

Bought two ceiling fans online late last night. I am trying to cancel this order this morning but customer service phone number goes to a law firm. I have emailed their customer service and will see if cancellation goes through, but I have had so much trouble trying to reach anyone with this company. Before deciding to cancel, I tried asking about how to install a DC motor ceiling fan but got nowhere. You cannot talk to anyone with this company. This can't be a true Hunter Fans company.

I have purchased many of the Hunter ceiling fans. Only to find out they do carry replacement parts. While installing our new fan the globe fell and shattered. I tried calling many times. Got a phone tree that went around and around. I emailed asking to purchase a replacement globe. After several conversations I was told I would have to purchase the whole light kit. What horrible customer service. Seems money is more important to this company than keeping their customers coming back.

The customer service offered by this company is absolutely terrible. I spoke with Nolan, he dxplained that I had a bad motor. He requested I send my receipt of purchase which I did. I waited for him to respond, waited, waited and finally called to discover he was off and off the next few days. Called back and was accused of buying an, “USED” fan from Amazon and refused me help fixing my problem. They might make good fans but their customer service is the worst I’ve dealt with in years. Very rude and no help whatsoever! Very, very disappointing!!!!! If your fan sounds like a rocket ship, do NOT bother with customer service!!!!