Hunter FansConsumerAffairs Unaccredited Brand
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We purchased two of these fans and within six months they starting ticking so badly that we found ourselves avoiding running them. This defeats the purpose of having them in the first place. Contacted customer service with no response. Am VERY disappointed.
Bought this product about a year ago, worked fine for that time then quit working, was still under warranty contacted Hunter customer service who troubleshooted the problem stating it was either the remote control receiver or the fan switch. They sent me the remote receiver after determining this was the issue according to their diagnosis so I replaced this still didn’t fix the problem. I re-emailed customer service again stating this didn’t fix the problem, I was going to ask them to send me the fan switch to try that part but the email chain got lost in discussion so I ended up buying the part myself to expedite fixing the problem hopefully because it would take a long time to get a response from email customer service.
Needless to say the fan switch did not fix the problem either, so come to find out the fan motor is blown already after only a year of use of this fan. So Hunter offers me a discount of $30 towards another fan instead of replacing a $150 fan that is only a year old. I don’t think this is acceptable at all. What good is a warranty if they will not honor that warranty.
Bought a top of line Casablanca heritage II ceiling fan with light fixture by Hunter Fans for $800. Hardly used but now it has developed a vibration noise. Called Hunter Fans and found out that there are no technicians for repair or replacement parts. They referred me to a guy 300 miles away from my home to troubleshoot. No help, except to say, "Take it apart yourself and figure it out". Stay away from this company - no support! You'll eventually be stuck with a broken noisy fan that can't be repaired.
Blade arm for Hunter fan broke, holes and distance in the part makes it special. Tried to call Hunter company. First in automated call service. Neither I could get an operator or a specialist for help. Finally when I got through I been on hold for 20 minutes and I gave up. I looked online. I thought blade arm may be common for 52" fan. No luck. Now I have no choice but get a whole new fan. Would ever buy a Hunter fan or suggest any one to buy??? Not in my life.
I emailed the company to get the right light kit for my fan, I gave all required information. Their tech emailed back after a few days and told me any light kit would work with my fan. That was false, after receiving product I was told my model fan did not have a compatible light kit. I tried to return. They told me I wouldn’t get the taxes refunded to me, I live in Ohio. I have never heard of this. They told me 14-21 days for a refund. It has been 35 days with no refund. Multiple emails sent with no reply.
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2003 I bought a Hunter Fan... great fan that one. Too bad it went bad in 2017. It came with a lifetime warranty though so that should be good right?? Hold on, I made a warranty claim and they did send me a new fan... we hooked it up (it's up some 14-1/2' in a cathedral ceiling) and turned it on. Nothing, not even a moan! Paid an electrician to check it out thinking it must not have been the fan but alas he agreed, the new and old fans were capput.
I contacted Hunter and they said they couldn't find my original warranty claim and said they had to start all over. So, I sent the another copy of the invoice, a copy of the old fan information sticker and a copy of their new warranty fan information sticker... now all my emails fall on deaf ears. No one is home. Can't get Hunter email warranty to even acknowledge they're getting my emails. I was wondering, is Hunter going under? Are they having trouble meeting their own warranty claims??? Has anyone else had similar issues???
In the order process. Went to their website which is well designed and shows models available to order from 3rd party retailers (ie Costco, Home Depot, etc) or from Hunter direct. Upon ordering my product you're given no indication on whether the product is in stock or when it'll be delivered, something common and expected in today e-commerce market; Amazon and Home Depot. Only option is to choose Ground or 2 Day delivery. Following order process (Friday 8p) again given no indication of delivery date.
Next day get a back order showing delivery for 3 fans will be almost 3 months from now and the other 2 almost 4 months from now. Call to cancel the order (next day Saturday at noon) and I'm told I have to wait for the product to be delivered before I can get a refund. Maybe legal but super unethical... Bait and switch almost. Should of gone with gut and Home through Amazon or somewhere else where they're honest about delivery times PRIOR TO A PURCHASE. Too bad too because I've always liked Hunter products but they'll never get a dime from ever again.
Hunter 54" WiFi fan: (Signal Model 59224) The Good: The fan finish is very attractive, the method for mounting the blades is good, only one connection instead of two on many fans. The fan is whisper quiet. The light is bright. This fan can be controlled from Apple and Android devices. It can also be controlled from voice assistants such as Amazon Echo. Adding the skill to Alexa was normal. Customer service was good and addressed my needs.
The Bad: Setting up the WiFi was horrible. First: there are TWO hunter apps, at least on Android. One has a fan image on it and the other has the Hunter logo on it. Of course I picked the wrong one and needed customer support to figure this out. The install of the app on my iPad (in Phone mode) was very difficult. The images and text were all cut off so clicking on buttons was either very unresponsive, or difficult. The pairing of the iPad to the fan was nearly impossible. The Image (light bulb) I was supposed to click to select the fan was almost non existent.
Luckily I was persistent enough in clicking the bulb icon to get past selecting the fan. If I had had more than one fan I would have been screwed. This application seems to be made for iPhones and the rendering in the iPad was way off. I was able to pair the iPad eventually only to find that the controls were very clunky. There is NO need for a set of sliders to select the fan speed, there is plenty of screen real estate to just make the speeds visible all the time and trying to get them to slide out and select properly was annoying. The final insult is finding that the fan direction control was backward so summer setting blows up and winter setting blows down.
For the Android experience, it started out very bad due to the two apps and not knowing which to use. They both say "SimpleConnect" so when searching the wrong one came up first. After install the next step was to scan the QR code (you don't have to do this with Apple). The QR scanner on Android is nearly impossible to use. The QR code is the MAC address of the fan. They should have allowed users to type in the MAC as an alternative since my wife's phone would not scan it at all. My Android phone would scan it but the image was badly out of focus and I had to play around with the distance for a long time before finding a sweet spot where it would take. The Android app is plagued by the same poor user interface as the Apple.
Once the paring with my smart devices was done the Echo app went a bit smoother but that interface was also plagued by confusing user interfaces. Summary: I have had experiences with Hunter products in the past and they do pretty good but seem to manage to miss the mark. Not sure why. This will probably be the last Hunter product I ever buy. Sorry.
I bought and install 3 identical ceiling fans from Hunter Fans Company for my great room in Oct 2012. The fans had stickers on them showing that they had been manufactured Aug 2012. Last week, 5 years after the fans were manufactured, one of the light bulbs burnt out. When I removed the dead bulb, there was a pop and a spark in the light fixture. I went ahead and installed the new bulb, but the fixture would not work. I called the company to order a replacement light kit assembly. They took my order and sent me a hanger bracket assembly, not a light kit assembly.
When I called to tell them about their mistake, they told me that the light kit assembly had been discontinued and advised me to buy a whole new fan. I told them I did not want a new fan because it would not match the other 2 fans in the room. I explained that this fan was only 5 years old and I felt it was very irresponsible of them to discontinue replacement parts for a fan that's only 5 years old. They didn't care. This is a horrible company with horrible customer service. Buyer beware.
I have been attempting to purchase a replacement globe/shade for a Hunter ceiling fan! I purchased the fan on July, 2017. The globe was broken approximately 6 weeks later. When I tried to order a replacement online, the part was listed as unavailable. Subsequently, I have been trying to contact Hunter Customer Service to learn when the part would become available. I have been trying to contact Hunter by telephone for nearly to six (6) months. Their automated answering system has left me on hold, several times, for 45 to 50, minutes without ever responding. Finally, the replacement part was listed as available online. When the part arrived on February, 2018; it was the wrong part! The globe Love was the wrong color and the wrong shape and could not be mounted on the lighting fixture since the hole in the base was 1 1/4" and the original had two small 1/4" holes in the base.
Since receiving this useless replacement, I have been totally unable to contact Hunter to return this worthless item! Their customer service department is a JOKE! To quote another responder..."You never can speak to anyone. Indefinite holds, rerouting to voice mailboxes that are full and then they hang up on you, and answers to emails that don't even pertain to what you are writing to them about." I am going to remove this fan from my home and scrap it! I will never purchase another Hunter product! I sincerely hope that this company goes out of business ASAP!!!
I purchased this Hunter Retractable Fan from Lowe's. It took two months for the fan to arrive. I had it professionally installed and after a month the light stopped working. I had the electrician out again to check the problem and he said I'd have to contact the company. I just spoke with them and rather than just send me a light kit for this VERY expensive fan, they send me an email for me to verify the wiring is correct. Then I've been told by Chris that I'll have to have the electrician verify the problem. In the event it's verified, then they will supposedly send me a light kit. This is ridiculous.
Purchased an expensive Hunter ceiling fan and paid to have installed. The light went out after a year and there was no way to fix it. Contacted Hunter and they said, "Sorry. We don't make these anymore and there is nothing we can do." Unreal. Terrible customer service and the last time I will deal with this so called company. Do not recommend.
Ordered a fan that took a month to come in, probably not Hunter's fault. The fan arrived with broken bulbs and a faulty blade arm. I have been attempting for two weeks to get them to tell me how to access the blade arm screws, (once assembled, they are hidden) but it seems they can't grasp what I am asking for. 5 times they have given me the exact same answer that I told them DOES NOT WORK. They don't reply to emails and you are on hold endlessly when you call.
I purchased 3 Hunter Ceiling fans with remotes over a week ago. After installation by an electrician, none of the remotes would dim the 4 lights. I called Hunter's customer assistance line. Those words are what we call an oxymoron! First call I was on hold for 57 minutes. Second call 1 hour 10 minutes. Third call 1 hour 5 minutes. I called twice more and used the option to be called back. Four days later nothing. Are they kidding. I finally called. I pressed all 0s to get around their phone service. I was able to get a supervisor. The answer, "we'll send you 3 more remotes". So if you buy one of their products be aware. Quality is extremely poor and if you have a problem just take them down and return them. I do not suggest that anyone buy a Hunter product.
We moved into our house and shortly afterwards the lights went out on two Hunter ceiling fans that were a few years old. I was told the part was discontinued, so I have lived with a dark room for a few months now, delaying biting the bullet of purchasing two new fans. Then, another Hunter fan did the very same thing! This one is newer, and professionally installed three years ago. I’m emailing back and forth with Hunter about it, and will see how they handle it. In the meantime, I have yet another dark room. Hunter products are terrible and not worth the money spent or the time and hassle. Now I must hire an electrician to replace them... more expenses!
The worst bunch of scam artists. Lifetime warranty??? What a load of crap. They will make you crazy ten times with their demands for troubleshooting. One hundred percent rip off. Customer support? They hired them from welfare rolls or outsourced them to local prison. NEVER EVER BUY THEIR ** AGAIN. CHEAP CRAP BREAKS DOWN OFTEN, THEIR WARRANTY A PIECE OF GARBAGE.
I have been smelling a sweet smell and didn't know where it was coming from. My God. My neck is tight for no reason and have been sick not knowing why. I'm pretty healthy so it didn't make sense. Finally I googled weird smell from Hunter Fans. I couldn't believe this was happening kind of bittersweet. You're happy to find the issue and know you're not crazy, then the fact I've inhaled this crap for so long. I can't afford to be going to the doctor especially not really know what the hell is wrong. I'm so upset that a company didn't have a recall and make this public. I read on previous remarks that even formaldehyde could have played a part in my forgetfulness. Pray for me please???
A few weeks ago I started to smell a "metallic", "Electrical", burning smell. I was able to trace the smell the Hunter Ceiling Fan in my master bedroom. I turned the fan off, but continue to smell the smell. I cut the fan back on and it no longer worked, apparently, the motor had burned out. My neighbor took the light fixture off the fan and we found melted and burned wires. He suggested that I purchase a new light kit. My electrician told me that it was fortunate that I turned the fan off, as it would have eventually resulted in a fire in my home and that I should NOT replace the light kit as the whole fan was affected. (When I spoke to the Hunter representative, she disagreed with the Electrician. Who do you think I'm going to take advice from??)
I read ALL of the reviews that have been posted here, so I was prepared when I contacted the Hunter Company and spoke with (Gloria) who told me she was in the "NO MODEL Department", she was no help, so I asked to be contacted to someone who could. I was then contacted to the another department, (Spoke to Stephanie), she told, as were many others, that I needed to "FIND" my Model#, that I needed to "Find the Gold Sticker", "I Needed to Remove the Fan From the Ceiling to FIND the Model#"... I told the representative that I had done all of the above, not to mention, I had my Owner's Manual/Installation Guide, in my hand, and the Model# was not to be found on any of them.
Now, let's be real, most Appliance Manufacturers list their Model/Serial Numbers on their OWNER'S MANUAL, the fact that Hunter refuses to list their Model #'s on their products, is an indication that they want their consumers NOT TO FIND THEM. I then asked to speak to a Supervisor, (Josie), while on hold, and fortunately, as I Save ALL my document for products, I found the "PARTS GUIDE" for my Fan, THIS IS THE ONLY PLACE THAT THE MODEL NUMBERS ARE FOUND! The supervisor, told me that 'since' I was able to provide 'them' with the elusive Model #, she would connect me to the "Incident Department".
Even with all the information for the fan, the Hunter 'Incident Rep' (Jessie), nickeled and dimed me for photos to PROVE the fan had burned itself out and stopped working. I was told to email her photos of the fan, casing, light kit, and she would determine the "Next Step??" (See Attached Photos). I inquired as to 'how long' this would take, she stated 24 to 48 hours. I will return to update this post and let you all know what transpires in the next two days... today is 2 Nov 2017. A word of advice, there are advocates in your State's Attorney's General office that will take these types of consumer complaints and will contact these companies on your behalf. In Illinois where I live, IT WORKS!
Love their fans but their customer service department is the worst I've ever encountered. You never can speak to anyone. Indefinite holds, rerouting to voice mailboxes that are full and then they hang up on you, and answers to emails that don't even pertain to what you are writing to them about. So purchase your Hunter Fans at a local store and if you have a problem, just take it back to that store because you'll never get to speak to anyone about it at Hunter Fan.
I called Hunter to ask for a part number and the representative I talked to was very rude, the opposite of being polite or respectful and he hang up the phone on me. That's not appropriate or acceptable. They should be ashamed for treating the customers like this. I will never buy a Hunter fan.
My wife and I over the years have purchased several Hunter fans, one being an 'Original' fan. When purchasing, the sales people said the Original comes with a lifetime warranty, which was one of the reasons for paying more for the model. The Original, after using for thirty years is now making noise. Contacted the service department, but they will not honor any warranty without a receipt. We ask how many people keep all their receipts over the last thirty years? We believe this is a cheap way out, showing that Hunter Fans does not truly stand behind their products. Needless to say, we will not be buying any more Hunter fans.
I had a similar experience to that of Timothy of Lakeland, FL. I purchased 2 Hunter Ceiling Fans Model 51027 with light assembly. The fans both worked fine for a while but within a year the light on one of them no longer functioned and I needed to replace the wire harness. (I figured this out by swapping parts with the working fan). When I contacted Hunter back in the summer the very friendly support staff told me it was on back order but was within 30 days of being available. Then a month later they told me I had to wait until October. Waiting impatiently!
Let me start out by saying Hunter Fans used to have a great reputation for quality ceiling fans. They must have cheapened them up considerably as the fan I purchased 1 year ago, has already stopped working. I called their customer service and they diagnosed the problem over the phone and I was told I needed a light switch assembly. I was told they were on backorder but expected them any day. I gave them my credit card number and they said they would ship my part as soon as it was available. 3 weeks later I still had no part and no update about when it was going to be sent to me.
I then called their customer service again inquiring about my part. I was told the LIE again that they were still on backorder but they should have them in stock within the next couple of days. The original order was placed on 6/30. Today is 8/28 with still no part. How can a company that markets its self as selling a superior product stay in business treating their customers this way? I know I will never purchase another Hunter product now knowing they are not quality and their customer service is so incompetent and indifferent with the customers.
I have always bought Hunter Fans because they used to be a good quality fan but the last 10 fans I have bought only lasted about a year. I don't know what is going on but I will never buy a Hunter Fan again until they start producing a better quality item. I say to whoever thinks about buying a Hunter Fan needs to think about a better product because Hunter Fans are junk now. I'm very disappointed with these fans.
Attempted to obtain a replacement remote from Hunter for my 10-year-old ceiling fan. Hunter's Initial Response: "Please get on a ladder and look at the top of your fan's motor housing about 6 inches from your ceiling and get the model number... If you can see it. Oh... And if you can't see it... Hire an electrician to disconnect your fan and lower it and read it to you. Then call us back with the model number." Hunter's Final Response: "We're sorry, but we no longer offer a remote for your fan, or any conversion kit to a more current remote unit. But, you can buy a new fan from us if you like. That's just the way we do business. We wouldn't make any money, if you could easily replace your remote for a 10-year-old fan."
I purchased my fan online and found it to be easy to install, runs quiet and smooth with no vibrations. I purchased the fan without a light kit and installed the light from my old fan (had to do some modifying to base switch to mount light) but worked well and looks good. Just want to say job well done.
Bought Hunter 52"Dempsey low profile back in 11/2016 for remodel project. Did not install until 4/2016. Found broken blade. Called Hunter customer support and they stated no problem. That it would be covered under warranty and a new set of blades would arrive by 05/13/2017. They lied. No blades and I called again. Stated it was on back order and I would have to wait 3 more weeks. Parts did not arrive so I called again on 06/16/2017. When I gave them the reference # they stated they would have to be ordered??? Because after 30 days of original warranty parts order it is automatically cancelled from their system!!! Stated they are now ordered and in stock. Will have by 06/23/2017. Still no blades.
I work in a service company and we would be out of business if we dealt with customers like that. I own a few Hunter fans in my home but this is the last. What good is a company if they don't support their product. This is not an old, discontinued model but a fairly new model! Hunter gives me no reason to ever buy their product again. If you enjoy frustration, buy Hunter. If you want a company that believes in and supports their product, DO NOT BUY HUNTER PRODUCTS. Two more points - 1. I never wrote a review like this so you can imagine my frustration. 2. This fan was purchased through Lowe's and I contacted their complaint department twice to see if they could help - no luck either. Hopefully people read this and can avoid troubles with a simple purchase such as a ceiling fan should be.
The last Hunter fan I purchased had the connectors for the lights switched and wouldn't work. It was brand new and when I took the part back to the store they checked other boxes and confirmed that the wires were not correct. Had to wait for a part from Hunter. The fan did not last long and I had purchased some additional Hunter fans for a rental property that were never installed Augusta Model # 21636. Two brand new in box fans, did not have adequate screws for one fan, so had to get into the bags from the second. The manual did not show properly that you had to put the fan part in and that it fits tightly into the ceiling bracket that if you don't tuck all the connections into the electric box won't even fit.
I have spent 4 hours putting the fan up, taking it down, re-wiring, reinstalling and although before the lights worked, not by attaching the fan thingamabob (it's not even listed in the manual) nothing works not lights or fan. I am ready to throw 2 boxes of fan parts in the garbage. I would not recommend this company's fans for any reason. I called customer service and the young woman was very professional, but she suggested that I move the fan to a different room and then maybe it would work for me. DON'T BOTHER BUYING THEIR PRODUCTS! You will be wasting time and money.
I purchased a Hunter Model 52018 ceiling fan/light. It subsequently started making noises when the fan was operating. Soon thereafter, it would only operate in a single direction and subsequently failed to operate at all. When I described the symptoms to a Customer Service Supervisor Heidi, she informed me that she suspected the problem was the capacitor in the electrical circuit. I assured her that was not the issue and that the leads to the fan coil were corroded. I was then told by Heidi to take and send pictures of the issue I described for her. After sending the requested pictures, I received a reply that my request for warranty was denied. I was told the reason for the denial of warranty was that the fan motor casing was opened. Nowhere in the warranty document is there a mention of warranty being voided by opening the fan motor casing.
A subsequent call to Customer Service Center for clarification of warranty denial led to a conversation with "Supervisor" Jay who informed me that there was, in fact, no "Supervisor" Heidi and that there was nobody above him with whom I could speak. So, I either spoke to someone who misrepresented that she was a Supervisor the day before, or that "Supervisor" Jay was lying. The only remedy to this situation that was offered was an enticement to purchase more Hunter products via a 35% discount.
The fan was not damaged due to improper installation (the fan worked fine for over a year), misuse, abuse, improper care, failure to follow Hunter instructions (I was, in fact, instructed to take pictures of the defective motor coil). Accidental damage caused by the fan owner or related parties, modifications to the fan (only disassembly). Improper or incorrectly performed maintenance or repair, improper voltage supply or power surge, use of improper parts or accessories, failure to provide maintenance to the fan, or acts of God (e.g. flood). In fact, there was no DAMAGE at all, only disassembly of the fan and, as the picture shows, corrosion of the motor coil which is certainly not caused by any of the above.
So, Hunter sells defective products, denies warranty for something that is NOT in their stated reasons for denying warranty (and in fact, tells you to send documentation of the problem then denies warranty for sending the documentation!), employs customer service representatives that misrepresent themselves, and attempts to solve the issue by getting you to purchase more of their products. Very unhappy with the product, company and especially customer service!
I am writing this review because of the incompetence of Hunter in handling their own request to return their defective product. I purchased a Hunter Fan ( model 52016) on March 27th 2017 and had it professionally installed approximately a week later. After installation we discovered that when you pull chain to start the fan the light fixture moved about 1 inch. The fan also had a foul odor when run on high. I called Hunter to inquire if any of this was normal and they informed me that they have had issues with this model. (If they are aware of issue why are they not pulling this fan from store shelves?) Anyway, they replaced the fan with another model (requiring me to have a tear down and reinstall at my expense) and requested that I box up the old fan and put it out on my porch and they would have FedEx pick it up for return. They said to have it out for pick up a week after I called because they needed a week notification to Fed-Ex.
I had it out on a Tuesday at 8:00 am as instructed and no one picked it up. I called Hunter and they said FedEx had 72 hours to pick up. After 72 hours (that following Thursday) still no one picked it up. So on Friday I called again and they said FedEx had until 8:00 pm Friday. So 72 hours is now 96 hours. Well guess what, still no pick up. Now mind you I am carrying this thing in and out of the house everyday. So Saturday I called (not happy) and they say they don't know why it was not picked up and they would reschedule, but needed another week to schedule. So not the next Tuesday but the following Tuesday (10 days later). That Tuesday comes and goes, no pick up, now It is Friday and no pick up. So I call Hunter and ask for a manager, and believe me I am not happy, especially hauling this thing in and out and having it in my way.
The manager apologizes and I tell her apologies is not getting it done, I just want it out of here. This has gone on long enough and at my expense. She then offers to send me a label and have me take it to FedEx. Come on, more inconvenience and cost for me! I told her that was not an option and since they requested it back they need to get their act together and get it done. I said if they do not get it off my porch I will get rid of it because it seems they really don't want it back. She then informs me if I do not return it my warranty on the replacement fan will not be honored. What the heck is that -- I am trying to return it! So this is a threat based on their incompetence! They are the problem here not me. I am then told they will have a FedEx for the following Tuesday. I said and that's a positive. All I got was a pause, so I hung up!
I then decided to call FedEx. They were super in helping me. They said they had no record of a call tag to my address from Hunter and suggested that I call Hunter back and get a label and that they (FedEx) would then set up the return through me. Great FedEx service. So I call Hunter back and they tell me they can not send me a label now because they have already requested the pick up. So I asked - what are the chances it will happen on Tuesday. They said it will. Jury still out. I also asked, can they tell me what is the reason the other two pick ups did not happen. They said the returns were entered incorrectly. Sounds like training issues and this has brought about a never again customer. When you are happy with something you tell friends and family, when you are not happy with something you tell everyone.
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