Hunter Fans Reviews

I’ve been ordering from Hunter Fans for years. I placed a nice order for a bunch of fans, vanity lights and chandelier. They shipped the wrong vanity lights. What a nightmare trying to get the correct ones. I’ve been trying to get the correct ones for 4 weeks. I finally got someone to fix it today. I’m still not sure if the orders been fixed. I can tell you this is the last time I will be humiliated by their customer service team. I will never purchase another Hunter product.

The issue came during the return process, it has taken 2 to 3 times longer than was originally stated. Customer service is able to validate information, but unable to assist with issues. Additionally, they are unable/unwilling to transfer to personnel that can assist.

I installed 3 ceiling fans with remotes. Remotes stopped working for all 3 in less than 5 years. They sell the fans in Canada, but would not ship replacement parts to Canada.

I am in disbelief at how poor the customer service is! They cannot bring themselves to be bothered by you and treat you kindly. Oh so nasty. I love Hunter Fans and will probably still buy them, but I am disgusted at the phone help and their rudeness. They don't care, and it won't ever be addressed sadly.

Called to find out about purchasing some extra down rods and the customer service rep was smug and unhelpful. Terrible experience. We have purchased many products from this company and are incredibly disappointed with them after the poor treatment we received today.

I have purchased and installed many Hunter ceiling fans over the years and have generally found them to be of good quality and reliable. Sadly I have had a nightmare experience with a new Hunter ceiling fan model 51077 I ordered a few weeks ago that, despite my great degree of care and diligence installing, makes an annoying crackling rubbing sound as it rotates..

Hunter fans are generally regarded for being quiet, reliable, and durable, strong performance and good designs but when it came to customer service it was the complete opposite. Purchased a Newsome with 3 Lights 52 inch. Hung wired install the blades. Nice attachment by the way. Design engineers were on game. Turn on the lights. Nice and bright. Turned on the fan and nothing. Switch was inoperative. No response.

I purchased a Hunter Fan Grand Lodge fan. After a few years, I broke a fan blade and they did not have a replacement. The fan blade itself was 25 inches long. Home Depot Lowe’s Hunter. Nobody had a simple fan blade or set of blades. That’s pretty silly that I can’t get a replacement blade after a few years. Hunter makes a good fan. They just don’t have any parts to fix their own equipment. That’s why I would not recommend them.

The fan didn't last 4 years. When I went to use the companies "lifetime warranty" they said nope because I didn't have a receipt. I showed pics of the badge on the product. I went through their diagnostics with them. And they determined it should be warranted, but wouldn't because I didn't have receipt. It is your product right? I provided badge of all pertinent info. Just an excuse to not back your product. None of my homes will ever have a hunter fan in it ever again. I'll find someone who actually stands by their products.

This ceiling fan/ light has added so much unnecessary stress to my life. It won't stay connected no matter what we try. It's the worst, most frustrating product. Customer service won't help, no matter how often I've reached out. They barely respond and only suggest the most basic things, like resetting our internet. We work from home so that causes real disruptions to our livelihood. Hate this product and company.