HomeAdvisor (Powered by Angi) Reviews

Thanks to Dan ** who reached out to me (left message of result) to resolve this, I'll consider this solved. We were not a good match, and being mislead to believe otherwise was the problem.

I'm a contractor for 30 past years in good standing. I requested an annual membership for $288.00 with no leads. They defied my request, enrolled me in quarterly billing with leads. I immediately discovered this suspending my Visa card and leads via website on a Saturday. They sent me 5 leads anyway totaling $479.00 after this. Convenient Nobody's working there on weekends. So on Monday I attempted to resolve this clear mistake on their part. They promised to deal with it immediately. They apologized however I was sent AN ADDITIONAL 3 LEADS FOR $289.00 on top of the others. To date they have promised to refund me, but haven't. And today I called and they now CONVENIENTLY CLAIM TO HAVE NONE OF THE AGREEMENTS ON FILE AND WILL BE KEEPING MY INITIAL PAYMENT. STAY AWAY FROM THIS PONZI scheme. They are nothing more than common thieves.

HomeAdvisor wants to keep these bad and unreliable contractors for their business. In order to do that, the HomeAdvisor cheat the consumers by: 1) Removing all the negative rating/comments from these bad contractors, so that these bad contractors are still showing as 5 stars. I was not aware of this trick until I found my comments were removed recently. That bad contractor I hired still had 5 star with a statement of "100% of reviewers recommend this pro". 2) HomeAdvisor doesn't do background checks, but they still declare that these contractors passed the security check. Therefore, people put their trust in HomeAdvisor, yet they hire unreliable contractors.

I signed on with HomeAdvisor and was completely mislead. I should have read the entire fine print but even so, they should inform you of all the important terms. When you question any charges, they do tell you the terms and at that point, it is too late. This morning I received a lead, called immediately and was told they do not want the estimate. This was a $81.00 charge to me. I called HomeAdvisor and they told me they do not credit back if the customer changes their mind. It was literally within a couple of hours this all happened. It was a scam! Do not use this company. I am saving you from what I went through.

I was completely mislead by the sales person who signed me up. I was specifically told that I would not be charged for leads unless I pursued them. All of a sudden I keep getting all of these text messages and phone calls. All leads were not even close to something I would do so I did not act on them. Next thing I know I have hundreds of dollars worth of charges. When I spoke with customer service I find out that I could be charged up to $800 a month!!! I was mislead in so many ways during that sales call, which conveniently they don't record that part of the conversation. A complete FRAUD - I am writing this so that hopefully others don't make the same mistake I did. I am out a lot of money for nothing.

This company is all about making money and is not for the consumer. After being bugged 3 times a week from them and told them to put me on their do not call list many times, they finally caught me at a weak point by offering me $100 worth of leads and telling me how they do this stringent background check and only the best of the best is accepted by Home Advisor... Ok so with AAAAA rating on Angie's List (I was told that's why they wanted me) they do my background check and call me and inform me I passed with flying colors, so they sign me up and collect an $85 fee to get the ball rolling. The next day I get a lead. I call the woman and she tells me my company already spoke to her and she told us she was not going to hire us because she felt uncomfortable.

This company is a complete scam. Don't do business with. They charge money for every lead. So you too gonna pay over $200 a week for fake phone numbers and fake jobs. Please people don't fall into their trap. And for the people who did should definitely file a lawsuit against them so we can get our money back.

My brother is a contractor. He received a call from a sales rep who told him that he will send him leads and if the lead turned into a job, Homeadvisor will charge him for it. He paid $80 for a signup fee and started getting emails with leads. Within two weeks, he realized that they are charging his account over $300 for the leads which by the way had nonworking numbers or people didn't answer or didn't want any job done... We called them, cancelled our account and asked for a refund on the leads. The lady on the phone absolutely refused to help out saying that these are their services, their business model and they will only refund money if the phone number doesn't work. The refunded money will go into the Homeadvisor account and NOT to the customer's credit card account.

I was a contractor with HomeAdvisor. When they solicited me, I agreed to try their service. The salesperson told me I would only be charge for the leads that were fruit full. THAT WAS A LIE. I notified them immediately to close my account when I discovered they took money from my business account without authorization. I notified my bank of their wrong doing and they put the money back in my account. I notified the Better Business Bureau and the attorney generals office of their practices. BEWARE of this scamming company.

At first I was very happy with Home Advisor. About 50% of the leads I got were actual people that would responded to calls, were looking for quality as opposed to the cheapest possible price, and paid their bills. After that, whether or not you convert the leads into clients is entirely dependent on you and not HomeAdvisor.

As a home improvement contractor, we thought HomeAdvisor would be a nice addition to our business, we were wrong. They charge for every lead generated, whether it's a valid lead or not. Unfortunately, nearly every lead generated was fruitless. Wrong numbers, customers with no knowledge of HomeAdvisor and hangups. They sold us by saying these customers are ready to do business.....not! It's very difficult to challenge a lead charge. Their ads are very slick but don't be fooled it's a waste of money.

A number of leads generated to a dead end, answering machines giving different phone numbers. Not answering the phone, after being told from home adviser that leads are screened and ready to do business. What home adviser can do for you is rape your account then have the gall to call and say your account is overdue. Never received one single lead.

We were a contractor who would receive leads from HomeAdvisor. They charge an astronomical price for leads and the leads usually go nowhere. The most recent lead we received from HomeAdvisor was a lady who supposedly needed a new roof. We accepted the lead through the email but when we contacted the customer, she stated that she was just looking and wasn't ready to do anything. HomeAdvisor charged us $64.30 for this and has refused to refund our money. They just say bad leads are worked into their pricing structure. I should not have to pay for bad leads!! They should be ashamed of themselves!!

Contractor's would call setup an appointment and never show up or they would never call me back. I had better luck with Angie's list you get what you pay for.

We needed a new roof. I am SO sorry I gave these people my phone number and e-mail address. I received a ton of calls from all kinds of "Contractors". Most of them were unbelievably rude. They called me several times each to confirm the appointments, always insisting that my husband and I both be there. It was like some kind of real estate scam where they try to "sell" you on their services. Then half of them never showed up. One guy showed up in a Mercedes, no ladder, wouldn't even go on the roof and left after about one minute after calling me about 5 times (no joke) to "confirm". Whatever you do, DON'T give these people your contact info. As far as we can tell, none of the companies that called us are any good.

We purchased 36 different leads from Home Advisor before we caught on to the scam they were pulling on the local contractors. We did land 3 of the jobs we called on from them which was a good thing. Back to the scam we receive many leads that we accept and pay $92.00 apiece for their "market match" leads and $112.00 for their "exact match" which you are forced to pay for no matter what. When you call for a refund on leads that don't EVER answer, they tell you that it's not their problem and no refund. Meanwhile the "exact match" leads are suppose to be exactly that but we have called many leads and have the so-called customer say they have too many people coming to look at it and hang up if they answer at all which is more often than not. Why would a REAL consumer fill out a specific questionnaire and then not answer the phone or emails or messages?

I recently conducted an internet search for a company to haul away materials in my back yard. I found a local company with good reviews, but when I called the "company" number, I got a HomeAdvisor representative who stated that the company pays them to forward leads–all well and good. During the course of our phone call, I inquired whether they represented other contractors for a specific project I needed done. When she said yes, she stated she would forward a list of local contractors to me, from whom I could choose. She took my e-mail address, but I never received any list. What I did receive over the next few days were phone calls to my personal cell phone from contractors saying that I had inquired about a project. Problem is, I never gave HomeAdvisor permission to give out my phone number to ANYONE except the one contractor I originally thought I was calling. Not only that, one of the contractors informed me that HomeAdvisor had charged him $40 for my phone number! Poor guy had to pay for their fraud. I would advise contractors NOT to use this company. You are clearly being ripped off, by a company who appears to use fraudulent business practices. I sent an e-mail to them, but have not heard back.

I was contacted numerous times by a sales rep but at the time was not interested in any more advertising. After talking with her I thought, what the heck - I'll give it a try. They of course promised me a goldmine with their lead system. It sounded like a good idea so I thought I would try it. I was very clear to her when setting it up that I would not stand for bogus lead which as it turns out everyone I have gotten is exactly that. When I called in to check, discuss the issue, I was pretty much told oh well & would not receive any credits. Not only do they bill you for leads they have sold to someone else too but their system for filtering out the leads is useless at best. Nothing but tire kickers. Not one was a real potential customer.

This company is a fraud, stay away from them. They prey on new contractors that are starting and promise them only things that contractors want to hear, and is only lies that pile up one after another. So, be advised, don't give any money. Find a different way of advertising-- either your local newspaper or better, delivering flyers is better than giving your money to home adviser where you will be spending your money on dead leads.

I was approached by these folks to list with them at a very reasonable price, so I did. I was immediately told that they could generate many high quality leads for reasonable prices. So far, not one lead has turned into a job. Not one. But I have been charged for every lead up front. I contacted customer service about my concerns and received nothing but double talk. In a nutshell, I was told "that's tough." I will not take any more leads from them and write this off as a learning experience. I would warn other contractors to think twice before buying into the Home Adviser program. They made lots of nice promises to me, but did not deliver on a single one.

After they contact me to sign up with them many times the salesperson offer me gold and told me that they have a team that it will help my company to grow. I sign up with them and after two days I start getting small leads that are not even worth it. I call them and got credit, not a refund, credit on 4 of them. I have to put a stop on the leads until I review my options. I called them back and they told me to expand my search. I turn on my leads back on and still getting ** leads out of my work area. Call them and now they told me to select my scope areas to just a few. I told them to stop and that I want a refund. Guess what - they told me to expand my area again. DO NOT WORK WITH THIS RATS. They will steal your money.

These people, the company are a scam. Do not give them any information regarding your credit or debit cards as they will steal you blind and you've gotta sue them to get your money back. Attorneys are in their case a necessity as they are thieves. Stay away from them like they are contaminated with a deadly disease. SERIOUSLY, THEY'LL STEAL YOU BLIND UNTIL YOU BAR THEM FROM ACCESS TO YOUR ACCOUNT. BE FOREWARNED!!!

So about a month ago I was told about this company, we have been in business for over 10 yrs but because we moved to a different state it was like starting all over again. I landed with Amber as the sales person and she gave me a $100 credit towards leads for being referred. When she explained how the company worked I decided I didn't want to do it because I would pay for all leads I received including the ones that I didn't get the job. Then her way of convincing me to do it was she would personally monitor my credit. Once I was getting close to my $100 she would contact me and ask me if I wanted to continue with them. If I said it wasn't working I would keep my profile up on their website for the 3 months I paid for and not receive any more leads. I said ok!

Unwanted leads. HomeAdvisor did or have lied about their service. Home Advisor has taken money from my bank account with my knowledge. Close to 900 dollars. Home Advisor were misleading about the true nature of their business. There are too many details I can't disclose. I can't afford a lawyer.

Beware of the slick talking salesmen that call from Home Advisor! They will not tell you of all the charges and do not tell you the REAL price of the leads. I was not told there would be a reoccurring quarterly fee; in fact, I was told it was a one time startup fee, which was an outright lie. What they really did was waived the startup fee and charged me a reduced quarterly fee. I was told leads would cost me between $14-$25, when in fact leads cost me $20-$30. That may sound like a small difference, but it does add up and makes a big difference to our small family owned business.

We had been with Service Magic for 7 years and now Home Advisor has taken over. We get so many bad leads and always put in a credit for them. Wrong phone numbers, people did not sign up, bad emails address. They stopped giving credits out for bad leads. Lead prices are never the same. How do they come up with these prices. Poor customer service. Yes we do get some "true leads" but they are just out to collect your money on leads they make up. They must have a quota placed on their sales people. We had a spending limit that exceeded. We've wasted a lot of money with this company!! CONTRACTORS STAY AWAY FROM HOME ADVISOR!!!

We worked with HomeAdvisor for 2 years in which time we received over 100 fraudulent leads! They charged our credit card any way! Stay far away from these con artist! We called them many times regarding these fake leads and all we got was the run around! Stay away!!!!

I got a bunch of phone calls from a guy name Ugo **. We agreed to do some advertising for my business. Now when I call back, this guy do not work there anymore, but a guy name Rene ** still work there. It looks like they are the same person. Anyway I agreed to pay ten dollars and do not remember how many cents per lead, now they are charging me 21 dollars. That is a one hundred percent increase, and is not fair. I ask the person to play back the recording to me, and they said that is not possible. So they are doing this to get people to sign in to an agreement that they will not honor.

Home Advisor has a call center that preys on new service start-up companies. These are usually the guys that think just because they're working, they're making money. You will find the cheapest contractors on there, also the type of contractors that might not call you back or even been in business 6 months down the line. Home Advisor is affiliated with Homewyse, a website that provides misleadingly low pricing information on services they are targeting. By providing such pricing guidelines, they encourage the user to keep searching which usually leads them to the Home Advisor website. The only way to stop this company is for good contractors to refuse to give them any money. We need to do everything possible to stop other contractors from feeding this evil telemarketing beast.

I was with ServiceMagic for years and only got week a couple times and it became a waste of money. I have been a flooring contractor for 20 years and not one complaint and say they do background checks on their contractors. So they called me and told me that they found a felony that I got 30 years ago. Well they should have done their homework and see that it was for possession of a prescription medication without a prescription that a friend gave me at the time for pain for I was hurt on the job.

The initials are telling as well HA. The sound they make on every lead. No one has panned out to be worth the phone call. I pause the leads, come back a month later and I have a pile of leads I have paid for. Hope they refund my money, but not holding my breath. Advice for other contractors.... do not get involved with Home Advisor. Unless you like giving your money away.

I'm General Contractor for the company BOA Heavy Construction Corp. I advised not dealing with the HomeAdvisor website. They are very unseen hustling into your bank account. Since HomeAdvisor agents promoted us to pay per lead plus monthly fees $125. Most leads that I received which costs roughly $40 to $130 dollars per lead. Most homeowners didn't answer the phone, and I still have to pay a lead $110, and some homeowners just wanted to know about my price to do nothing and I lost that costly Lead $90.00.

Another national company working the numbers. Never again. National companies, especially internet ones, make their money on the odds that by being nationwide if they can make a few bucks, or a few hundred, from a million people, they will get rich. The sales rep never told me that my card would be charged every month without my authorization. I was told I could call each month and put money into my account, as much as I wanted, to get more leads.

This company is all about lies. I signed up on August 7, 2014 and specifically asked the lady on the phone "So if I don't get the job I don't pay for the lead?" She said "no, you don't." I asked "how do you track that I am reporting correctly if I land the job or not?" She said "all calls are monitored and routed through our company with extension assigned to each contact." Not that I would do that because I am probably one of the most honest people you will ever meet. I was just curious as how they would monitor what jobs I landed if I didn't pay for what I was not awarded. Sounded too good to be true. I agreed "sure sign me up."

I hired a Cramer Engineering to evaluate solutions for flooding problem. I paid him $900 and never received my report, even after several attempts through HomeAdvisor. I tried to contact HomeAdvisor again but just got voicemail.

Our small business joined ServiceMagic over a year ago. After 4 months and over $1000.00 lost in poor leads we left. I received a call today from Jerry about the new and improved HomeAdvisor. I was told about all of the new measures implemented to cut out bad leads. One of those being a 15 minute questionnaire for potential clients to fill out so that I would get less bad leads. So I went online as a customer to see how it works. I was just looking for contractors in my area. Not trying to set up anything for anyone to call me. After answering 30 seconds worth of questions and being extremely vague, I am getting calls from contractors. That is not how Jerry said things work.

Keep getting bogus calls & leads, then have to fight for a credit. Even though we have on all our paperwork "do not do mobile homes or repair granite," we still get leads for this then have to fight for credit which they will not give you. Some people when you call insist they never wanted anything done & do not know Home Advisor. I have even put them on a three-way but still cannot get a credit as they might become a lead sometime in the future. By this time the people never want to hear your name again.

My experience with this company has been the same as those others here. As a small contractor, I can't afford to throw money away. Dead leads, bad numbers, bogus emails, incorrect listing leads etc etc. Try to get credit for these? Good luck. I made the mistake of doing a referral to get the 100 credit. Well never got the credit and now my buddy is pissed because all these same things happened to him as well. Steer clear of this company unless you want a headache. Now they are threatening me with collections.. wow......

I contacted HomeAdvisor to find someone to build me a deck. I had already tried to find someone on my own and had not received any bids back. Shortly after I contacted HomeAdvisor, the fellow that I had been waiting on emailed me a bid that I accepted. I then got a call from a contractor from Home Advisor asking about my project. I told him that it was covered. He then became angry and said that he had to pay $60 for the lead and wanted his money back. He called me a second time and I hung up on him - he was very upset. I called Home Advisor to ask that my number be removed and let the people know not to call me. I got Latoya on the phone who was unhelpful and rude. I will never use this company again. They clearly just give your phone number out to anyone. I just hope the crazy guy that they gave my number to does not have my address.

It may be hard to believe, but all of these comments are true. Every person's comments on the forum I can relate with, been there done that. Service Magic is Home Advisor because of the hundreds of thousands of complaints they have received from the contractors. As a roofing contractor myself, I made the mistake of using SM, and nearly every one of the horror stories you read has happened to me. Everything from fake numbers and emails, to old leads, to leads of work that is not in my profession, and never, never expect a refund.

The agents from HomeAdvisor signed us on without explaining the fee procedure from the beginning. Afterwards even though they said that the leads provided had been validated, they were not. I attempted to call phone numbers provided which were not valid or that no one ever picked up. I lost over $330.00 in a matter of a week. I had to cut them off quickly as I was very afraid that they were going to keep gouging me. It was definitely a system that would not work for me because as I believe that they were not honest with me and they are only interested in taking money from the small companies like mine.

They called my business and asked if I wanted set up with their service. I asked them how they got my information. They said either a referral or through the licensing board. I doubt the state pesticide license I have would have given that information and I am pretty sure my customers would have contacted me prior to giving my information out. I wanted to know specifically where they got my information and they refused to provide that information.

HomeAdvisor locks on to your website and steals your customer and put their number on your paid site. They need to get sued. HomeAdvisor had done this to me 2 time in one month, and now I found another one of my sites they infiltrated by saying they were me using my address and reviews.

Signed up for this gimmick and what a mistake!!! Plain and simple here is the truth!!!! Dead leads (do not exist, etc, etc.). If you are a multi-million dollar company... Then this is for you. If you are not a multi-million dollar company??? This is not!!!! It is "throw away" money for the rich companies! (Advertising) This is a "catch22"! Damn, if you do. Damn, if you don't!!! Got leads that where non-existent, leads that when the homeowner was called, had no idea what you were talking about!!

We used this company prior to the name change to find a vetted contractor for a project. We were contacted and decided on a contractor with several great reviews. Later on, we had some trouble with the work (about two and a half years on a ten-year warranties job) and tried to get advice from HomeAdvisor. The contractor apparently had changed the business name, so the HomeAdvisor staff claimed that they were never affiliated. Finally, the third or fourth person contacted at HA confirmed that the contractor's address had, at least in the past, been registered using the site to draw business although under a different name. Finally, he also pointed me at legal sites to get ideas on how to proceed. No one was interested however in how the "unregistered, unaffiliated" contractor was using their site to drive business or investigating the matter at all!

I used Home Advisor for locating a pool contractor. They kept sending me emails wanting to know which contractor I used so when I replied that I didn't use the one they suggested and wrote a negative review on the company, they refused to post my review. I even tried contacting the customer service department and no one would acknowledge my review. Therefore as a result, I believe they only post positive reviews to get consumers to use their service. Stick with BBB or maybe Angie's List is worth paying for.

I checked their website out months ago to see the 'demand' for services like mine in my area. You have to fill out a form to do so. I never signed up for anything. Now, they won't stop calling even after told I did not sign up and want to be removed.

I signed up on July 10. The sales rep didn't know much about the product or service. I got 3 leads, 2 of them were legit but one wasn't close to what I do. So when I asked for a credit on the service that I don't provide they said NO. When my subscription is over I am done and would never recommend them to anyone. Their policies are not customer friendly.

Recommended cleaning service (Simply Clean, Hempstead, NY) who demanded to be paid in cash and accidentally (?) used corrosive chemicals that ruined our floors. Claimed to have insurance and then disappeared. Complained to Home Advisor and wrote bad reviews that they did not post! They are just a lead generator for contractors and do not pre-screen contractors. When I asked Home Advisor for a copy of the contractor's insurance, they told us, "That file was missing!!??"

I was contacted by Josh from Homeadvisor to get me some leads for my business. After I got off the phone I called back to cancel way before I was approved. A week later another rep calls me and I complain stating that I was never approved and they take my money after bank had put it through. I never agreed to any of this. This company is a scam artist. Now they're saying they gave me leads horse ____!!!! I'm contacting BBB and other companies to fight back and put these people in prison where they belong.

Very difficult to deal with as a service provider. It would seem all they want is your money. It appears their service is completely run by computer. If someone wants a sheetrock repair, and requests a handyman to do the work, the provider is charged for the handyman lead, not the sheetrock repair price, which is much lower. Uninformed consumers are just let loose to go fishing at your expense. Be prepared to have to call them daily and argue about each and every lead they 'give' you, as they will charge you as much as they think they can. And now that I no longer deal with them, they will not release my website address to me, as they promised to do. Do yourself a favor, and don't waste your time with this group.

Like most, I'm a contractor and went on their website. Fell for the fill out the forms to see the demand for my service. Now the ** won't stop calling. The first couple of calls I told them I was just checking the website and the Slick Willy would go into his used car salesman mode. Told them I wasn't interested. Several calls later, told them to stop calling, not interested and hung up. Idiot called right back. By the way they route it to a local number on caller ID. I told him you guys have been calling here non-stop for the past 2 days. Scumbag said this was their first call. Told him bs, I have a call log here and I'm not interested in their service if this is how they operate. Idiot rambled on and said I was being childish. Thank God unlike most, I did not give them any credit card or financial info... STAY AWAY!!!

I hired W.C. Stein Construction due to recommendation by HomeAdvisor. I needed my pool sweep cleaner fixed & wanted two outlets repaired. He arrived on time with an apprentice. While the apprentice checked the outlets, W fixed the wiring on the pool sweep in approximately 15 minutes. Then both he and his apprentice checked out the outlet problem. After an 1 1/2 hours of checking outlets, they still couldn't get the two outlets fixed. My main complaints are this: After 1 1/2 hours, "W" says he could go back to the office and make or get a meter that would help him solve the problem. Why didn't he bring it in the first place? Then, he charged me twice the hourly rate since there were two of them, but didn't tell me that upfront. He also pointed out that I needed some wires behind the dishwasher enclosed in an electrical box, but he didn't have one on his truck...which I thought odd since it is such a simple part of an electrician's repair materials. He left for Home Depot to get one & was gone approx. 45 mins. while his helper waited for him. In the past, I have traveled to Home Depot to purchase an item and taken half the time to return home. Bad experience with incomplete resolution at twice the hourly fee.

Don't use Home Advisor for anything. They don't do what they say they will. They will take your money and do nothing for it. I just talked to the manager and because the sales rep didn't document what he said he would do, they're not going to give a refund.

In a brief moment of insanity I gave HomeAdvisor my contact info to receive from them what their site lead me to believe would be an instant quote. Not only was I mislead about the instant quote, my email address was sold to hundreds of totally unrelated websites so they could send me unsolicited emails on totally unrelated products (i.e. cheap auto insurance, Berkeley College, electronic cigarettes, meet like-minded black singles....etc). I am dedicated to spreading the word about this virulent contagion but it's unlikely many people will check for complaints before giving out their email address for quotes.

I (a roofing contractor) signed up with ServiceMagic several years ago and that was a big mistake. I never wanted the service but the liar on the phone was good at lying. Anyway, a few years later I recently noticed that my credit card was being charged by HomeAdvisor. I honestly don't even know how they knew the expiration date of my credit card that was on file years ago. Maybe they just kept typing in expiration dates until one worked?

They charged me without my knowledge or consent. Refused to resolve the issue. Background: I reluctantly signed up with home advisor to be listed on their website as a pre-screened contractor. I told them that I only wanted to be listed on their site, not subscribe for leads. I was told that there was an $80 fee for this service. They were very reassuring that this would represent the entire amount charged. I have a marketing team and home advisor charges way too much for their leads so I didn't want this extra service. A few days later I receive a lead, with no idea why, I called them to resolve the issue. They charged me $55.75 for a lead I never wanted or asked for. They said they would credit my account and the credit would show up on the following months credit card bill. They never removed the charges. I felt lied to but let it go. 3 months later the leads beep in on my phone early on a Sunday morning. I tried to call them once again to resolve the issue.

This is the second time HomeAdvisor recommended a professional that was NOT a professional. First time was for SOD install, these guys were not professional, they didn't prep the yard right or lay the sod right. Then I wanted a fertilizer guy, the pro they recommended called me right away then haven't heard from them in several days. That is not the way a professional operates, and not someone one I want to do business with, if I am not important enough to contact and keep appointments with, then you don't get my money and HomeAdvisor doesn't get my support for even telling me about them.

I have been with ServiceMagic for 8 years and have had problems with them several times. For the most part, they deliver what they say. Advertising through the paper, penny saver and so forth cost on average the same or more. At least, this way I get calls. No different than if someone called from the paper. Shoppers, if I had 10 bucks for every caller who just wanted info, I cruise around the world.

I am a contractor who recently closed my account with Home Advisor. I received emails saying they appreciated me being a part of their organization. I was paid up for the month when I closed my account, and thought I would get that money back for closing it since I just paid them. But instead, I received a collection notice in the mail, saying I owed them $65.00. Never received anything before this letter or a phone call. I have emailed their customer support many times and have yet to hear from them. To me being a small business owner, this does not sit well with me.

I received several "leads" from HomeAdvisor that turned out to be false. The first lead, the person never returned my phone calls or emails. The second lead was a recording filled with obscene language. No way was this lead screened. This company is a scam. If I could have actually gotten real leads from them it would have been a usable service. I never received any actual leads from them and they are trying to get money from me for nothing.

Horrible company, won't stop calling me daily. Harassment calls, high pressure sales blowing up my email box as well. Told them over a dozen times stop calling, not interested in them whatsoever. They keep calling, anyways told them we are all convicted felons lol. They still called back. What a stupid outfit. They won't go away after being told so.

I agree it takes some getting used to but I have got some good leads I would not have otherwise had. The cost of the leads are not much. I too had some leads that were mistakes but I did receive credits. Start slow and learn how to use the system. You should respond right away, get your estimate and turn your bids in quickly as that is what is expected in today's market demands. If a mean person when you call Home Advisor, hang up and try again. It may not be for everyone but I have had success.

This company is a complete Fraud! They kept sending outdated leads. Every time I called a possible consumer the consumer reported they already had service for a few months. This kept going on for a couple of months. I reported this to the company and their claim was that they did their part of the business and their charge was valid. Even after I turned off my leads I kept getting charged. WORST EXPERIENCE. DO NOT TRUST. RED FLAG!!

Someone at our company supposedly signed up with this group. Once we found out about it, and they charge to our credit card account, we contacted them and cancelled (or so we thought) the account. We then contacted our credit card company and disputed the charge. After the credit card company validated the dispute and cancelled payment, HomeAdvisor then reopened the account without notifying us, and now 6 weeks later is sending us to collections if we don't pay the initial fee. We have already disputed the second fee and got that released, but according to them they cannot delete the $80.99 that was used to start the account, nor can it be cancelled without payment. Do not ever have anything to do with them.

Few days before my trip to Japan for Business I was proceed by Roy at HomeAdvisor to try out to bring more customers to my Business. I agree to it and I did provide my Business information. While I was out HomeAdvisor was running their scam and because TD BANK blocked my account, I did find out what HomeAdvisor is all about.

I just opened the account about a week ago. I closed it three days later because what they sold me kept changing. I talked to the live chat and five other people including management and sales people but I was being told that I could choose how many leads I would get and have total control over it, but that kept changing. I was told I would have to pay per lead. I only wanted to get 3-5 leads because I'm a brand new company and can't afford a large bill right now but some work would be good. I spoke to the salesman and he just got rude when I told him I wanted out because your company keeps changing its terms, I made verbal agreements that I never got copies of and I gave you personal information, the coverage area on my account does not match up to the screen versus what you told me it would but he says, "It's ok. It is correct," regardless of what it said.

I am a general contractor with 28 years in business and I do mostly renovations/restorations. I was approached numerous times by Nick from Home Advisor regarding the services of this company. After many conversations of which I asked specifically how I would be charged for the service. His response was pay your 3 month application (my choice) and you would be billed for the leads that you make contact with once you met with the customer and landed the work. The company sent me leads nonstop via text and e-mail. I called the company # entered the 4 digit contact # and then nothing but blank air time. This went on for about 2 days, maybe 5 calls. Then I went online and review the customer’s bio and tried sending e-mails to the leads, not one response.

My company has been on their program for over a year. I recently bought out my partner and transferred everything into my name. HomeAdvisor said they needed to do a background check. I didn't hear from them for 2 weeks so I called. They told me that they couldn't accept me because the background check came back that I have several felonies on my record.

The is this the cost of the leads and don't like to give credits for bad leads. They are greedy and are not concern with the contractors and are more concerned with the their so called customer, the people that use their web site.

I received a call today from a HomeAdvisor Rep trying to get me to sign up with them for my business except there's this one tiny problem. I'm HomeAdvisor's competitor and not sure if they were trying to get rid of the competition or what their plan was exactly. When they told me what they do. It raised a lot of questions that I had to ask them about the service they provide. What they told me is completely different from what I read here. I asked HomeAdvisor Rep what they charged for their service. They told me $81 quarterly for membership and $12 to $16 per lead. So I asked them are the leads exclusive and the answer was no. So I asked them, "Am I charged for the lead if they don't buy my service", which of course the answer is yes. So I get charged quarterly for membership and the leads sent to me with the risk of no work? Sounds like a good deal right? Not really.

As a new business owner, we want to apply our brand as a form of marketing. New in the industry, we seek to register with lead finders with affordable pricing per successful lead. At least that is what the agent told me and that leads would be $7 to $15. Very seldom do she ever see them at $15. I paid the down payment. HomeAdvisor sent me a total of 6 leads, bogus leads. No contact from the clients that they sent after calling them for 3 days. I immediately cancelled their services; recently I got a letter from the collection agency that they use, saying I have to pay for the leads they sent. Charging me well over $15 per lead.

I hired a paint company based on HA match and reviews. A year later, I filed my review with HA, which totaled 2.67 stars and a list of complaints about the experience. Because I named that due to a lack of supervision, one of the employees stole from me; the owner called me and threatened a lawsuit. He didn't seem to be interested in addressing the fact that the paint on the ceiling is now peeling off. I had to withdraw the review or risk a lawsuit. HA DENIED EVER GIVING OUT IDENTIFYING INFORMATION TO VENDORS.

I hired a contractor from this website for a very small tile (backsplash) project. The work was substandard - tile grouted in place crooked, garbage left inside and out, cutouts for sockets and switches too large, wrong screws used to attached sockets and switches to electric boxes, etc. The contractor did offer to return but I declined. I submitted a review on the Home Advisor website for this GTA Services, LLC in Parker, CO. I received one follow-up call from Home Advisor but then nothing else. I have called back, sent emails, etc but to no avail. Attached - photo of crooked tile (there's more) and a photo of all the screws that had to be replaced. The worker used the wrong size screws!!!

When I use HomeAdvisor to search for a candidate, I DO NOT EXPECT TO BE placed on every sort of email spam campaign HomeAdvisor sends out. The last time I used HomeAdvisor (last fall), I de-selected all kinds of check boxes for various emails my email address was targeted for. When I selected HomeAdvisor to find a few resources again this past week, come to find out I am ON THOSE LISTS AGAIN. This will be the last time I use HomeAdvisor, since you cannot respect my communication preferences.

HomeAdvisors hijacked my search for a tree removal Co and they send 3 landscapers with no equipment to do the job. I needed TREE EXPERTS. 1st guy on the scene understood I wanted to hire LICENSED Pro to remove a 4story Maple tree that spans over house and 2 garages. He tricked me into thinking he was insured twice BUT called his agent to find that he was NOT covered by insurance. Then HomeAdvisors told me in email that they don't require their companies to be insured. I am Glad I caught this before that huge job began. Leo's He also wanted full profit since refused to get the needed crane for a tree that size - 3ft round. NO more Leo Landscaping or HomeAdvisors for anything.

I signed up with HomeAdvisor to see if they could recommend good plumbers in my area that were able to open up a clogged main sewer drain. Within a few minutes, I had three referrals. I called the first one on the list, set up an appointment for them to give me an estimate and waited. They said they would have an estimate ready in 24 hours. A week goes by and still no estimate. I called them to ask about the estimate and she said that her husband was still out in the field, but would call me back. She asked for my phone number and that was it. She didn't ask for my name, the house location or even the date that they originally came out, which at that point, I knew she wasn't going to call back.

Strong arm tactics. Told leads sold only to 3 contractors, but the few people I was able to contact told me they had received up to 10 calls. Many "leads" were non-existent. Addresses that did not exist, work that had been completed months BEFORE the "lead" was sold to me. Trying to get credit for bogus "leads" was a waste of time. Complaints about the waste of my time and money were always answered with "lots of contractors make lots of money with us, you are not working the program hard enough. You should raise the minimum amount you agree to spend every month." The media don't do an expose' on these crooks because they are owned by the same company that owns Home Shopping Network.

I am a small remodeling company, and Home Advisor guaranteed to provide me with quality leads for remodeling, design and space planning. I was further advised that all leads were vetted to ensure customers were serious about having work done. However, it was not what happened. Here is the statistics: Out of the 81 leads I got through Home Advisor, only 6 people wanted to meet and discuss their project to receive an estimate; 13 had incorrect customer information and could not be reached, and the remainder could not be reached or indicated that they did not want to receive any calls because they did not want to have any renovations done. I actually received a lead for house cleaning which was mistaken for space planning two completely unrelated services. Despite my request, no credit was approved for this lead. The Home Advisor service truly does not deliver what is advertised.

This site says it all. . .Photos are of Equity Builders' -- Owner Jeff Pariseaus' finished work -- This idiot was sent to me by Home Advisor. You should have sent me a brutal case of H1N1 instead.

Was not even signed up with the company and the lady called my house and had a yelling match and wrong information. They are worst than credit card companies. Do Not Sign Up With This Company!!! Not good for your business!!

Home Advisor sent us leads on winter time even when we informed them not to send us any leads during that time. They automatically took money from our bank account without informing us. We got overdrawn a couple of times because of it and incurred charges from our bank. They have our credit card and debit cards. We had to close our bank account so we don't get any more charges. They did the same thing with our credit card, took money without permission and now our credit card is maxed out because of them. They should be penalized for what they're doing. :(

I signed up with HomeAdvisor to enhance my business. Instead they did the total opposite. First mistake was I signed up for a year ($300). Since getting started I got about 8 leads w/ 2 no response. Cost about ($200). Not a single job broke. Currently I have my status set on pause to not incur any more charges. I have 3 kids (2, 13 & 15) & a wife. Luke who signed me up knew who I was. In 2008 I (Todd **) got bit by a tiger shark on Oahu & by the grace of God survived (you can Google me).

I signed up for a 3-month trial period with Home Advisor. I quickly learned that this "company" was a joke. Knowing they would try to automatically continue my membership, I called and cancelled TWICE before the trial period ended in February. I spoke to Barb and she said she would cancel the account but it would take a couple of weeks. You guessed it! They charged my credit card. I have called them twice and both times was told the charge would be reversed. It wasn't. So I nearly called VISA and they reversed the charge. Now today I got a letter from a collection agency! PLEASE don't sign up with their scamming company! Hang up as fast as you can or you will regret it. Life is too short!

I personally know that this company is a scam. The leads they send to contractors are bogus. People why do you keep signing up and dealing with this company. They take companies money. They lie about credits.

My name is Michael with Edgewater Pools in Lake Havasu City, Arizona. Home Advisor Pro sent me seven leads in one week. 6 out of the 7 I called within 5 minutes of getting the lead and the phone numbers were disconnected. This happened last year as well. After an hour and a half on hold the person with Home Advisor said they were not capable of cancelling my account nor could I on the website or the phone prompts. This company is a complete rip off.

I have had two contractors referred to me by Home Advisor. The first, a chimney sweep did a great job and the Home Advisor folks followed up exactly as advertised. The second was for handyman services as I needed some caulking work done as I was selling my house and needed this work completed quickly. The referred contractor came and after looking at the work needed he said that he was not interested and left. This put me in a very bad situation as the closing for the house was 3 days away. I did find a contractor myself who came the next day and did a great job.

We hired a company name Gutters Plus Remodeling from HomeAdvisor. They did not finish the job. While they appeared to be doing good work (a 2 man team) they were not. In the end we found that they used wrong nails and staples to putting siding up and repair the roof. They also left an outdoor outlet exposed, used split planks, roof leaked, and refused to come back and make corrections. The project manager named Randall used the following excuses: not answering his phone or texts, being stung by a bee, and wife having emergency gall bladder surgery. None of which were true. The two workers were Michael ** and Chris **. I WOULD ADVISE ANYONE WHO RUNS ACROSS THESE PEOPLE NOT TO HIRE THEM. We had to hire someone else to go behind them and do it right.

They sent leads from people that didn't exist. I turned off leads because I had plenty of work (not from them) for several months. They would turn leads back on and there would be supposed leads that cost me money when the leads were supposed to be shut off. Now they are threatening me with charges for some website after I closed my account with them a year ago. This company is not to be trusted. They have called me many times since I discontinued my account with them, trying to get me to sign up again. This company is a total scam and rip off.

My company signed up with the old company, Service Magic, and each time, we were ripped off by Service Magic. We were provided with fake leads which contained erroneous names, wrong addresses, inaccurate email addresses, and/or phone numbers. The last time we did business with this defective company, they only provided our company, with 100%, defective leads, although they charged my company almost $500.00 for the defective leads. This lead to my second lawsuit being filed against this bad company. I had previously, filed a lawsuit against them, for their failure to provide real leads, although each week, they took funds, from my bank account. They are totally a fake, defective company. Two lawsuits were filed against this company. I understand their new company is named Home Advisor. I would not trust them with two cents of my money. This company has attested to their corrupt policies.

I have known about HOME ADVISOR when they were SERVICE Magic. I have used them to get work done on property I own in Brooklyn. That was a big stucco job and the company did a very good job. I was very satisfied. Even had him do more work for me. My second experience was not so good. The person I got through Home Advisor was sloppy and failed to finish the job. I was there late in the day and he said he would continue working until all the work was done. Looking at their progress and not wanting to make another trip back, I paid the balance on the job. When I came back a few days later, I found the job was not finished and paint splatters were on the cement patio and exterior walls. I also found they had left their broken step ladder in the basement in place of my step ladder, which was in new condition. I called the painter and he said that his vehicle broke down, the ladder was taken in error and would be returned and would be finished and everything cleaned up. He never came back!

I'm going to paste the chat that I had with Home Advisors customer service. You be the judge.

From the beginning, my experience within the first few days was troubling. I feel as if I've been misled and lied to. What I should've done is find one real person to ask and get a good review about HomeAdvisor. I can't even find a "realistic" virtual review that isn't vague. As a contractor, potential leads provided to me can prove valuable and profitable. When leads are dead, why would anyone want to pay? A 3 month subscription will cost a contractor over $80 and each Air conditioner installation lead will cost over $70. The kicker is that no one will answer when you try to contact the lead. It gets worse: you can request to pick and choose leads that may still go nowhere. That service will be an additional $80 at least.

Home advisor formerly ServiceMagic is a decent company. They have a long way to go to be a perfect resource company. I do receive my fair share of bogus leads but from the leads that I do get I land 85 percent of them. You need to be persistent and follow up. The only way your company will do well with home advisor is to be a good company. Contractors have gotten bad names because most contractors are frivolous fake companies. If you cannot take care of the homeowner find another line of business.

Well I was contacted by a rep from Home Advisor telling me for a small fee per lead they can help my business grow. I signed up with them and about a week later of getting a bunch of leads and spending hundreds of dollars I realized that not one single leads seemed legitimate. I called them and expressed my opinion and was told that to hang in there. Well we are now in week 4 and this is obvious a scam. I advise people stay clear of Home Advisor.

They give fake leads and charge you. They give you credit, just so that they can take it for another fake lead. IT'S A SCAM!!!!!!

This company "steals" leads by acquiring any version web addresses of a company name that a small business may naively overlook purchasing. I can only assume the amount of business that my company has lost by this slimy practice has been massive. This practice was brought to my attention by a customer who had searched for my company and clicked on the first link he saw.

Signed up with this crappy and terrible service after they rebranded themselves as Home Advisor. HUGE MISTAKE!!!! Nothing has changed since they were Service Magic. I received 7 leads from them this time. Out of the 7, 4 were junk and had bad contact info. Out of the remaining 3, two were tire kickers and were thinking about possibly doing a remodel project sometime and were looking for free info. The remaining single lead that actually turned into an appointment had no idea of the true cost of a bath remodel. 7 leads, between $35 and $55 each = a costly reminder to me to never do business with these people again.

Our company has been contacted by Service Magic for years after repeatedly telling them no and to stop calling. Now we receive calls from reps from Home Advisors. We told them no and to stop calling and they call all the time. I finally had to block their number to stop the pushy sales reps. We told them in no uncertain terms that we will not pay for leads that do not actually turn into valid jobs. I was told that is not how it works and would have to pay for every lead bogus or not. This is the reason we asked them to stop calling but alas only blocking their phone numbers worked.

Got a call from their rep Kyle and wanted to offer leads to our small company. Since I didn't sign up right away, Kyle told us price of leads are going to go up next week. When I told them we are not ready, Kyle became totally unprofessional. It is a good thing I decided to do a review online and get to read all the BAD reviews. Thanks for the posts. I feel blessed because they have a rude sales staff. Just think, I was going to use their service when we are ready.

I agreed to be charge only for leads that will turn into appointments NOT for leads that when calling never answers or say they are not the owners, but renter or that they never request a service to Home Advisor...however, Home Advisor has charged my checking card already for these leads and refused to credit my account. I asked Chelsea who is the salesperson to cancel my subscription and she told me she will have her manager "Darren" call me to fix the situation. I still asked to cancel my account with them, but She did not do it. She told me I have to speak with Her manager first and that He will call me back. I don't want to do business or charged from a company that has lied to me and now is lying by saying this is not what they told me! I feel I was misleading and this is a scam! I call one of the customer and he said to me he never requested services to home advisor. The others never called me back. Someone needs to to stop this company. Home advisor is stealing people's money. Honest small business people that have to work hard and sweat to be able to invest to grow their company and Home advisor is ripping us off! Not fair! Scammers and thieves! Someone needs to do something to stop this company!

I agreed to sign up for the Home Advisor website thinking that it was going to be a good investment for my business, what a mistake. They never told me that I was going to be charged for the leads and when I realized of this I called and canceled the account. They told me that the $80 that I paid was not going to be reimbursed which I agreed to but that the 3 leads that I received were not going to be charged to my account. 4 days later I noticed a charge on my bank statement for 1 lead. I called them and asked them why was that charge on my debit card and they said that they have in their records that I called and canceled but they didn't record that I was not going to be charged for those 3 leads. So the supervisor got on the phone with me and said that I either paid half of the 3 leads (at least) or this bill was going to go to collections.

My friend suggested that I sign up as a contractor (I am a licensed plumber) because she used HA for her kitchen remodel. She was happy but she did contact several (not knowing how the business was being charged) for information. They tell the contractor they only give the customer a few leads. She received probably 10, not 3. I have been only using it for a couple of weeks and have been given more false leads than not. One was a disconnected number that they charged me for. Another one, I received the email at 11:04 called the customer at 11:06 but they had already had the work completed.

I should have know better! After a few weeks of having leads sent to us, I finally realized that all phone numbers that never had anyone answer and emails unreturned were probably developed through a boiler room operation. We do not do business that way. Initially we had been told we could cancel at anytime and paid the $80 fee with the understanding we would get a $400 lead credit. I figured that would give me time to see how they performed. See above. This morning I noticed they are charging me for the leads per my bank statement. A breach of our verbal agreement.

I am very disappointed with the way Home Advisor handle the leads. Last year I had 2 leads that never answered the phone, called back or replied our emails. This year, I have 3 leads so far that won’t answer the phone, call back or reply emails. My husband calls them every day, sent emails, leave voicemails and nothing. I don't think is fair to pay for a lead that we don't even have the opportunity to talk to the possible client. Home Advisor knows it's happening, but doesn't do anything about it. They only say "sorry, but there is nothing that we can do about it". I really regret doing business with a company like this. I wish I would have read these reviews before I signed in!

They encourage consumers to "sign up" for estimates, when the consumer has no intention of really using a contractor. Then we get these bogus leads that we have to pay for. We've been signed up for two weeks. Half the leads won't call you back and the other's are just playing on the internet. They are happy to have you give estimates. Come to the house to do measurements and then tell you that they will pursue the job at another time, or they hired illegals to do the job, or they went to Lowe's to have them do it and what were those measurements again?

This service is a complete scam from the beginning. We were told that if we couldn't make contact with a lead that we would be refunded for it, and that was not the case. Out of 14 leads, 12 we couldn't make any contact with and were charged over $200 for them. We also were charged for leads for services that we do not even provide. When I asked for a refund for these, I was told that they would not, basically calling me a liar. We NEVER received an email with our invoices and they just take payment whenever without providing us an invoice via email as stated in their terms and conditions. Every time I tried to work this out with them, they basically said "well sorry," and we dropped the ball, but there is nothing we can do. I finally cancelled our account today and was basically told that they were not worried about it, as they have 86,000 other customers. I would HIGHLY suggest that ANY contractor or service company NOT use this service. It is a complete joke and scam. I cannot believe they are still in business. The sales staff are liars and I have them on recording blatantly lying to get a sale. Disgusting service and company!

I was contacted by Jamal, a Sales Rep for Home Advisor. He represented their services to be $29.99 per month for unlimited leads. We had two conversations on two separate occasions and asked simply if there were any additional charges for the leads. Jamal stated there were no other charges, only $29.99 per month. After signing up by phone, I received the first written information from Home Advisor stating a $99.00 Membership Activation Fee billed to my credit card in addition to the $29.99 fee. When I called Customer Service, I was also told my account had a $76.89 charge for two leads. The two leads were bogus with incorrect contact info (bogus phone number and e-mail address). They will not reverse the fees I did not have knowledge of or authorize. Do NOT use Home Advisor. Unethical practices! Bogus Leads!

I was a member of Home Advisor from early 2011 to present until this morning when I called because my leads Were turned off and I was told I was dropped from Home Advisor from a charge 22 years ago, September of 1992, a charge that was taken care of and was small. So let me get this straight. 30 customer ratings, a 4.66 score five Star company runner up for 2013 contractor of the year and they drop me for something that happened 22 years ago? Makes me sick to my stomach. This is why this company failed as ServiceMagic, people with no business sense in charge. We've all made Mistakes as kids. I turned ** LLC into a 5-star rated company and this is how I'm repaid for something that happened in 1992 when I was a kid. That's why this company will go under. But the proof is in the pudding. I have proof of the 30 customer comments. Thank you :)

I've been contacted by home advisor to receive more business for a fee of $29.99 a month, after 3 days and 6 useless leads I decided to close the account and contacted customer service that to my extreme surprise told me that they not only can't close the account but I also owe them $199.00 for leads they sent (not mentioned in initial discussion) my way but completely useless ...Most of them were contacted by 100 other contractors, not in my area, and not even available. After telling them I will not pay, I was notified that I will be contacted by other parties to collect that sum......STAY AWAY!!!

After receiving bogus leads, reaching customers who repeatedly say they did not request any service, and unable to contact customers; we canceled service with HomeAdvisor on 2/19/14. We received the confirmation Email. After being assured cancellation was completed, leads continued to come in. Several calls were placed again including one with the owner of the business. HomeAdvisor billed us for leads up until 3/03/14! Not only did we pay for phantom leads but they continued to debit our account after the cancellation! They were formerly Service Magic and simply repeated this practice under another name.

HomeAdvisor, formally known as Service Magic have not changed anything. They still sell non-qualified lead information. If you are in the remodeling business DO NOT SIGN UP WITH THEM!!! THEY WILL SEND YOU BOGUS INFORMATION AND CHARGE YOU FOR THE BOGUS INFORMATION! In just a short time I had 12 leads provided by them and none of them were valid although they charged me $696.00!!! DO NOT SIGN UP WITH HOME ADVISOR!!!

I have been doing " business" with Homeadvisor for over two years. I attempted to discontinue the service several times and was talked out of it by being offered free leads to make up what I call bum leads. People not serious or ready to do business just shopping and costing me hard earned money. I never agreed to any contract or obligation to do business with Homeadvisor. When I decided to ultimately quit, I let them know before they tagged me on my card for another $200. 00 and cancelled my credit card on file. They informed me I was obligated to pay that amount. I told them "you are not hosting my website anymore or providing me leads. What is it you want to be paid for?" They have since turned over the account to a collection agency who on top of the 200 dollars want to collect an additional 70 dollars for a total of 270 dollars.

I have twice been sold by Service Magic and/or Home Advisors to stay and take advantage of their new advanced features and better service. The second time, I was informed that there would not be an automatic charge. After not receiving any leads I noticed a charge on my credit card for another quarter of service. I left several messages with my account rep as I was informed by him at the time of the sale but never got a call back. Each time I requested to cancel my service, again no call back. I called to cancel and acquire credit for the charge, they denied it but told me they would be willing to sign me up for another service with better leads.

We hired Infinity Builders to refinish our Kitchen Cabinets on 01/09/2014. We were told by Jeffrey Dargi that it would take a week. Seven weeks later, the work is not completed, and the cabinets were installed unfinished in the wrong color and wrong finish (some with no finish). In the process, our kitchen walls were damaged after just being freshly painted and the side of our refrigerator scratched by the sander. Home Adviser recommended Infinity Builders without doing a background check on Jeffrey Dargi. He was doing work in CA under numerous aliases. Every time he opened a new business, he changed his name. He also has a rap sheet for various offenses.

There is a clique of upper managers and the human resource team that have all worked together for years (some are related) and they condone and cover up illegal practices and mistreatment at this company. They make their decisions based upon favoritism and who you know at the company or who attends the after hour extracurricular activities outside of the workplace, i.e., happy hour. The Human Resource team and Sales Management Team creates a hostile working environment for employees that report mistreatment and this makes people afraid to complain as those that complain are targeted for termination. If a manager or sales director wants to target an employee, the human resource team will help them with this process by unfair write-up plans while other employees are given a different set of standards, there is no consistency with the treatment of employees and favoritism runs rampant in this company; this creates a hostile working environment and illegal discriminatory practices are covered up.

I became a member about three years ago when a representative called to sell me cheap leads. They said they cost so little because they send them to multiple contractors for competition to get the customer base the best price possible. I decided to give it a try. To make a long story short having been with them since they were service magic they have multiple times gone back on their own guidelines of operation. They signed me up and said that they would credit any leads that had bad contact information or where the person requesting work was not the homeowner. I had several leads come through where the inquiry was for a real estate transaction and the person had no authority to accept the work and even later the real estate contract fell through so I requested credits and they denied them stating that they were going to own the home and one representative even lied to me and said the customer already closed escrow on the home, the fact remains that that particular customer was in a real estate transaction and potentially closing into to three weeks so he lied and said that customer had already closed escrow.

So I thought since I happened to see them on a TV commercial that it would be a good referral service, WRONG! I had a similar Bad experience with Service Magic in Denver, Co about 2 years ago that all they wanted was my Credit Card number or My Bank Account information so that they could have easy access to my Account.

People!!! STAY AWAY FROM HOMEADVISORS!! DO NOT WASTE YOUR MONEY!!! On your free profile your phone number will be replaced with their phone number! They will send you Used leads!!! Their customer support number doesn't respond!!! If you want to cancel account, you will not able to. There are no links where you can go and cancel. You will be having very hard time to find a way to cancel your account. If you refer them client, they will not put referral fee of 100$ to your account as they promise. Do not put your friends and family to problems with HomeAdvisor, you will regret.

My husband and I were looking into joining HomeAdvisor. However, I must thank those that have unfortunately traveled the road before us and posted here. We have decided against joining them and are looking into other ways to help generate our own leads. Again thank you and we are sorry you had to go through this just to warn others NOT to follow in your footsteps. To the Customers that received service and were disappointed...Know that all contractors are not unethical.

A couple months back a sales rep from home advisor call me and said they had a promotion where I can advertise my business free for 3 months and then it would be $20.00 per month after that, when the 3 months were over they charge my credit card over $80.00 and I call them they said it was for a quarterly charge. I explain what the sales rep said and they said there has never been a promotion like that and it was nothing they could do. So I call my credit card company and they took the money back except for $20.00 because I understand that we were on the fourth month and I was responsible to pay for that month, but home advisor charge my credit card again therefore I had my credit company take it back and cancel my credit card. Now they are sending me emails saying they will send me to a collection agency for over $100.00.

Having signed up for the Home Advisor service as a contractor, they began sending me what were allegedly "leads." Lead after lead was nothing but a dead-end waste of time and money at a substantial sum of money for each contact. It was almost virtually universal that people with too much time on their hands would send an inquiry we received with either no intention of utilizing our service, or who had no financial means to pay for the work for which they were "inquiring." Often as not, when I returned the phone call, people hung up on me, didn't know what I was talking about or seemed to expect some mysterious bargain basement price for highly technical, labor intensive, specialized work. Despite number phone calls to Home Advisors, they simply turned a deaf ear to my complaints. STEER CLEAR OF THIS ORGANIZATION UNLESS YOU WANT TO WASTE MUCH MONEY.

I was misguided by a woman by the name of Shea. When Shea first called me, her demeanor was that of a representative for big company who wanted my service because there were several projects she was needing work for. She said she found me online and needed my help because she was "overloaded with phone calls from people who needed residential and office decorators" and that she found my work online and thought I would be "perfect for the job." Then, after sounding quite convincing and getting me all excited thinking I was about to tackle quite a few projects, that's when she started talking about payments. I was thinking it was skeptical because I will NOT pay ANYONE ANYTHING to get ME business. I know how to market.

So the very convincing lady from the newly named HOME ADVISOR told me everything a hunting contractor wanted to hear. At first I said no but she continued to call over and over working out a supposedly better deal to get me started. Well I fell for it. First red flag, wanted to do direct withdrawal. I guess it was good but I smelled a mouse and went to the bank the day she was to make a withdrawal and closed my account... I asked the Teller if any withdraws had been made at all. She said no. AH Ha beat them to the punch. She called from Home Advisor stating that I owed 187.00 for the leads she never sent. They continue to call and send mail saying they will destroy my credit and sue. Have at it told them because I see a scam when I see it. NO leads just threats. Guys beware. I wish I could type it a thousand times. DON'T GO THERE UNLESS YOU LIKE THROWING MONEY AWAY.

I found a service I needed under the yellow pages. The phone number when called reached Home Advisor. I said I found listed Blaylock’s All Task, and in the yellow pages it listed a service I needed. Dryer vent cleaning. I got a call back from Wade Wayne **, I told him I had already spoke with many others that did this job/service and I explained they all explained to me for dryer vent cleaning that they have a machine that pulls with attachment and blows the vent that runs from the hole in the houses and the dryer. Most vents/ducks run under the home and out and cost varied. Also to be cleaned was the flexible lint tube that attached from dryer to opening or the wall that went outside. Also I was told with this kind of service, the dryer was cleaned out as well with top vent.

I joined ServiceMagic (now HomeAdvisor) thinking that this would be a good idea to develop clientele in a new area for me. Boy was I wrong! They continually sent me BOGUS leads over almost a 2 year period and didn't hesitate to charge my credit card for every one of them. Occasionally they would give me a CREDIT for a bad lead, but many times NOT. They like to tell you that, if you follow up on the leads (as I did), you should get about 20-40% of the potential jobs. What a joke! My experience was less than 5%! Just as with many other contractors here, I too received leads that were absolutely BOGUS! They'll also tell you that they won't refer any more than 3 contractors to a particular homeowner request for service.

Our company signed a one time, three month trial of this service. HomeAdvisor continued to charge our credit card WITHOUT our permission, after the three months trial was over. We never received any business from this website/company. Beware!! This is a scam!!

I'm more dissatisfied than satisfied with home advisor due to all of the fake non refunded leads but I have had some success with the real leads that made up for the fake ones I have received. If you are on the fence about using home advisor, I would suggest giving them a shot because it could turn out great for your company.

This is a SCAM. They do not credit you for bogus leads even when a customer flat out states that he/she made a mistake and does not want the service. Because the number was "in working order" there is not credit. I don't think people understand what kind of scam and rip off this is to contractors. We pay good money for these leads. I can't believe this company is still in good standing.

I work as an appraiser in the Twin Cities (Minnesota). I paid for a lead for an individual that wanted a property in Michigan appraised. When I explained this to HomeAdvisor they said they would not credit my account because they were unable to get a hold of the lead to verify the information I provided them. I then called the lead and he answered within three rings. HomeAdvisor is an unprofessional, unethical company.

I paid Home Advisor 300 dollars upfront. They send me a lead that I could not get a hold of by telephone, email, or text message. So, I drove to their home. It was an apartment. I went to the door, spoke to the people that lived inside and they said they did not request a quote and that this is a rental. I requested a quote from Home Advisor and explained the situation. I was told that they will not issue me a credit because they cannot get a hold of the customer. I even have a text message from the customer stating that this is a rental and they did not request a quote. I offered this proof to Home Advisor but they said they cannot issue me a credit. I paid $50 for this bogus lead. The manager at Home Advisor said, "Well you have to expect some of these because you will make money on the other ones." I am livid. Anyone thinking of using Home Advisor don't do it. Use Quality Smith, I get leads from Quality Smith. A lot of them are bogus leads; however, if I can prove they're bogus they at least give me a credit.

We are professional designers and we set up a HomeAdvisor account carefully, with reviews, photos, links etc. After 14 leads, we were only able to contact 1 human being. No leads responded to our emails or phone calls. One lead in particular was very expensive (exact match) and was a phony/made up lead (they pretended to be super wealthy, the phone number was non existent). I wanted to get a refund for this fake lead but only CREDITS can be given. Of course, I don't want to be credited more unresponsive leads for selling me something fake. That's like getting a faulty product, taking it back and being refunded by getting the same faulty product back. I DO NOT RECOMMEND ANY PROFESSIONAL USING THIS MONEY SIPHONING SYSTEM.

I am a service company owner and I tried HomeAdvisor against my better judgement. I was certainly lied to by Chris **. He is a rep for the company and he told me that ALL of my leads would be the more inexpensive ones. This turned out to be utterly untrue. Every lead I received were the more expensive ones. Out of 27 leads that I was sent, ONE turned into an actual job. One of the last leads I received was a prank and the person never had a need for service. I explained this to the HomeAdvisor No customer service and they Would Not help and would not give me my money back. Said that they could give me a lead credit. Stay far away from HomeAdvisor.Com. Total waste of money.

I hired a painter thru Home Advisors and he was awful. He made my house worse than before he painted it and ruined my ceilings. I lost a lot of money and my house still needs to be painted. I called Home Advisors and told them what had happened along with sending them tons of photos of the mess. They acted like they cared and sent me a link to post feedback. I posted feedback for this person. They reviewed it and posted it after giving me a hard time about posting it and a few days later they removed the feedback and when I asked them why they did not respond.

The bottom line is they have never been good. Service Magic sucks and so does Homeadvisor. They do not even get qualified leads. I work on fix and flips and all the contractors say the same thing that have used them. They should use analytic call tracking (I do) and they should most definitely be paid based on performance. When I bill and actually get results no calls are charged that are not at least 35 seconds. Also my clients get to hear and listen to the calls and see everything with complete transparency. Is such a travesty so many get burned. Since I will follow TOS cannot post anything, but my clients generally see substantial ROI, and if not I refund them, this is how it should be done!

I thought as it's simple website and offering marketing for growing companies as usual during my signing with that Bogus Company. After some days the company employee name Ela ** gave call me and started her Pushy Marketing to sign up for their mailing skim by from Home Advisor. She was acting too Pushy to go for it and as she represented "Ms **, you will see, how many Orders you will receive. You will be so Busy and Blaaa, Blaa blaa." She collects my credit card information and charge it within a week, so which was too shocking for me as she said they will be charged after month. After I asked for credit and they denied to refund back.

We have been with Home Advisor for nearly 9 years. We have filtered nearly 5900 leads, have a 4.91 rating out of 1254 reviews. We have a very profitable working relationship. All we expect from Home Advisor are current request for bids from valid consumers. In return we pay a fee. We have never paid for a lead that we felt was not valid. I can tell you most likely these contractors complaining are failing at their own businesses. Home Advisor can only provide the referral so quit crying and work the lead.

I had the same experience of many of the reviews here i.e. leads that are people in the 'planning' stage or that just never call back. The leads might be bogus but it makes no difference you still have to pay for it. I had my leads turned off and they were turned off until the 20th and I turned them off again on the 20th. The only problem was that the leads allegedly came back on at 11:00 on the 19th because they are on Mountain time and we are on Pacific time. And you guessed it.....I was still charged for it. If you're looking for a way to generate business, save yourself a headache and frustration find something else.

My husband and I own and operate a general contracting firm and are looking to expand our successful business. I am sorry to say that I was suckered into subscribing to Home Advisor, which yielded 5 leads. None of these leads were legit and no business was obtained. It was a complete waste of time and money. I continued to be charged after I cancelled my subscription and was told that I never cancelled. I had to close my bank account to discontinue, which was a huge headache. I would recommend that small business owners avoid Home Advisor at all costs.

This company caters to the home owners and forgets who is paying for its services. They are impossible to contact and I've gotten so frustrated that I will spend as many hours as it takes to expose lack of service.

0 sales - waste of time and $$.

Home Advisor is a pushy & rude service. We have told them to stop calling our company & they keep doing so. We tell them we are not interested & yet they bombard us with calls & emails. We don't need their services to advertise nor do we want to be represented by this company. The reviews speak for themselves & how this company operates. Stay away!

Along with many others I got tired of getting leads from people who did not have any work needed to perform and for which I could not get a refund from Home Advisor. I told Home Advisor unless I get a refund for such leads I would cancel my account with them. Upon refusing to provide me with a lead refund I cancelled my account. After cancelling my account I learned that the website link Home Advisor had created for my company was modified to discourage would-be customers from hiring me. I expected the website link to be deleted... leading people to a standard "web link not found" error. Instead it read that I was no longer "approved." This made me angry because it sends the very real message that my services are not satisfactory and that my company can not be trusted to do good work.

I was contacted by HomeAdvisor by phone. The salesperson (Amber) wanted to help with my new business advertising. It would cost me $30 per month after having references given and a background check. I thought this was promising. I surely didn't wanted my name listed with a bunch of hacks that didn't know what they were doing. The $30 per month to have my business listed seemed reasonable to me. Before ever giving any bank account info to activate my account, I started to receive leads. I never asked for leads. I called them to inform them of their mistake. I didn't want the leads, since I hadn't paid for them and run an honest business. I was informed that I had already been billed for them. 6 leads @ $52 each. WT?! How could I be billed when they had no billing info? They had the name of my bank correct, but a fictitious number.

I have been a member of this group for many years going way back to the Service Magic beginnings. Since their change, the lead generation service has become tantamount to fraud, since the majority of leads we pay premiums for are unqualified and oftentimes fake, doctored or simply non-existent parties. Over the years, I have been loyal and patient with their automated system, thinking they can understand the nature of their lead business that unless these are qualified, anything can happen. I am now on my 4th fake lead in a row and upon request of this last credit, it brought me to this posting.

I had an account for 1 month for 30 and only had 1 good lead in all that time. I cancelled my account on 1/10/13, but they still took money out of my bank account. I have now cancelled my account 3 times and they are still trying to get money from me (I have closed my bank account so no more money can be taken). They owe me 30 which I am still waiting to get back. DO NOT GET INVOLVED WITH THESE USELESS, THIEVING, LOWLIFES.

I hired a tile-cleaning contractor for 900 sq. ft. to be cleaned. He worked for 3 hrs. and when he finished, it was much worse. Long story short, I posted a bad review and explanation and the review was never posted...I reposted the review 3 weeks later and it did not get posted. So IMHO, they only post favorable reviews or bogus ones. This guy had a 4.82 stars and bragged about it. Never again will I use HA (ha) that's a good one.

I was contacted by a sales representative from Home Advisor to discuss creating an account for my office cleaning business. I was extremely hesitant and it all sounded too good to be true. I should have trusted my instincts and hung up the phone. The sales rep promised me the sun and the moon and NOTHING has panned out. I have received zero leads. When the account was initially set up, he added line items of services that we do not provide. This caused me immediate concern because it would have generated false leads and cost me money. I called the sales rep back to discuss not only the listing but the referral he provided on my home page. He used lower case letters, a run on sentence and misspelled the word, "punctual" as "puntcual". He listed the job completed as cleaning ceilings and walls??? We do office cleaning for this client - not ceilings and walls.

I own a remodeling company in Va. I received a call from "Brian" offering me their services. He started with the very predictable closing questions of "if I could offer you a way to get new customers, would you take it?" and "would you be interested in working with a company that directs customers to your company?" I politely declined and thanked him for his time. He proceeded to ignore me and continued with more questions. I tried to get off the phone with him but he would not listen to me, so I flat out asked him what internet lead company he was calling from. He said, "Home Advisor," at which point I told him I wasn't interested and hung up.

I was a member of Service Magic for about one year. I was constantly requesting credits for bad leads and once the leads starting yelling at me for calling them I knew something was fishy. I researched the parent company to find this ** company IAC is the parent company which markets within all the websites they own. So I started checking out the other websites and they were using questionnaires to get people's info and were turning the questionnaires into leads for their lead sales to contractors. That's when I cancelled the service and the credit card used to pay for the sales before they could charge me for the balance on my account of bad leads.

These guys are a joke. Nothing but another profit-driven, internet marketing company that’s out to steal your money. I tried and tried to get my situation resolved to no avail. When I finally was able to actually speak with someone on the phone, I was simply told, "Sorry, it’s against our policy to refund your money." I was a customer of this fraudulent company for no more than 18 days. In that short time they managed to steal almost $400 of my hard earned money. They have 581 complaints against them filed with the Better Business Bureau in the last 3 years, 199 in the last 12 months alone... no wonder they changed their name.

I am a real estate appraiser. I tried the service for a month. I got several leads, but zero appraisal business. If I had it to do over, I would save the $111 and stay away from this company.

I started using Home Advisor and immediately got a lead. Well, what I thought to be a lead. The elderly woman lived in an apartment building. I received 6 leads total from them and all the people we called were oblivious to why we were calling. These were not leads at all. They charged my credit card $373.81 from Sept. 27-OCT. 18. Four charges in all. I contacted them on three separate occasions about these leads. They informed me that they would investigate and credit my "account". Little did I know that my "account" was not the credit card they charged, but a credit with them for future bad leads.

I had used 2 contractors from Home Advisor and found them to be the worst. You would be better off looking up contractors in the yellow pages. The only reason Home Advisors recommends contractors is because the contractors pay them to be recommended. So if you are a contractor that does lousy work and cannot find business... pay Home Advisor to give you an A+ rating.

I set up an account with Home Advisor in an effort to get more business and stay busy through this economy. The sales pitch was good enough to give this company a shot and I regret having done so. We received 8 leads that were no good. In one instance, I called a child's cell phone and the parents got upset because all they heard was an adult's voice on the other end. I was not able to set a single appointment because the customer was being inundated with multiple calls and completely turned off by the 5 to 6 contractors that were calling them. I complained to their customer service department and was told I had a credit for the bad leads so they offered to give me more bad leads. Now, I have a credit with them that I will never use and getting a refund isn't an option. They don't explain this when signing up. Stay away from this company. They don't care about either side, just how many contractors they can sell your info to. We are a very reputable company but Home Advisor makes everyone look bad.

HIGHLY NOT RECOMMENDED!!! I was referred to this glass/window repair contractor by Home Advisor. I have been engaged in the process for 4 weeks and yet, no work has been done. This contractor does not return calls, has told me that the work will be done by a certain date (has told me this 2x already), and yet he simply does not show up for the job. He does not have the common courtesy to call a customer to explain why or when he will show. My job is a smaller job, so I am sure he has more money to make elsewhere. However, that is beside the point. If he didn't want to take the job, he should have told me that from the beginning instead of leading me on so that I could have used my own valuable time looking for a dedicated contractor.

We wanted some TRVs fitted in our house and obtained a plumber through Service Magic. He came promptly and tried to drain a gravity fed system without turning off the water. Turned out he was not time served but a product of gov't retraining schemes. We now have 4 leaking radiator valves and a radiator that does not work anymore.We have spent 3 weeks trying to contact him on his landline & mobile leaving several messages but he has still not got back to us. This is the standard of those tradesmen on ServiceMagic.

We hired a contractor for some concrete work through Home Advisor. The contractor, Eden Deck and Patio did a very shoddy job. We posted a factual review regarding our experience on Home Advisor. Both the contractor and Home Advisor contacted us by phone and asked we remove it. We responded that the purpose of a review site is for potential customers to receive accurate info from past customers. Our review was removed by Home Advisor. Our review was professional in its tone and factual in its content. We are left with the cost of having the concrete removed. Potential customers utilizing Home Advisor to find a reputable contractor may hire without receiving an honest review history.

I would like to inform you about my horrifying experience with one of your employees yesterday. We had laminate floors installed a year ago. A huge bubble formed under the floors along with some smaller blisters. Today, I finally had someone come to fix the floor after almost 2 months on the phone with Sears being transferred from one party to another. First of all, this man was two hours late. I had wasted a whole day waiting for him. I work full time and had to take the day off. He did fix the main bubble and some of the blisters, but he missed one. When I showed him the remaining blister, he got angry and claimed that I never showed it to him before. He became very rude. He then told me that he was only doing me a favor!

I used the HomeAdvisor site to find a contractor and they offered to contact THEM for a quote. AFTER I filled it out in good faith, the site told me "they are not available" and without my permission forwarded my entry to another company whom I did not wish to contact. Bait and Switch, old as the hills. Disgraceful.

I joined HomeAdvisor Pro because the lady I spoke to on the phone seemed so nice and friendly and it sounded good. $99 to get set-up as an 'admin fee' and then so much per lead. So far I have received 7 leads. With a lot of hard work and multiple phone calls I have only been able to meet one of those 'customers' and provide a quote. The one customer I met said she was unhappy because the other House Painter who showed up yelled at her husband. Probably his frustration at these bad leads.

I have been with Service Magic for 3 Days and Spent $150. HomeAdvisor does give you leads but the problem is they are worthless. This company is hurting the economy and not making it any easier for contractors working day to day. It is robbery the way they operate giving 3 contractors the leads for jobs. It should be if the one contractor get the work then he pays for the lead or just send the lead out to one contractor at a time. Also the way it can be equal for all contractors is there is a list of contractors and from the bottom to the top is how the leads are giving out one at a time. Because people are very upset trying to make a living with this horrible system for a website. They make you feel like the leads are worth something when the customers call but more than half the time the HomeAdvisor website is taking your money.

Have been working this company for several months. Some service contacts were won. Received a new lead the other day. Contacted the customer immediately to set up a free estimate - cost our small company $25. Showed up within 2 days for the scheduled estimate and the potential customer had the work already performed. Also contacted several other leads and they're bogus. Watch out. Many other online advertising that's safer.

Home Advisor does deceiving business practices. We were insulted, outraged, wronged in every possible way by a SADL Construction referred to us by Home Advisor.

My identity was stolen by a "friend" who set up a fake company with HomeAdvisor and ran up almost $5000.00 in debt on my credit. I contacted the company to gather more info only to find out that all the background checking they claim they do is fake. They were given a fake company name, fake owners names, fake address for location of company (address was for a local hospital in my area, it took me a 30 sec Google search to find). After I gave them all this info spoke to several different people. Nothing was done. They refused to send me invoices or any information to help. All this place is, is a scam. Beware.

I signed up for $800.00 worth of leads. My first 8 leads were worthless. Bad phone numbers or people only wanting what it might cost for **. Low end consumers with low end contractors. I canceled my contract with them and took the loss. You are warned. Don't waste your money.

Out $1000 because Advisor has not refunded.

HomeAdvisor matched me with a shady contractor. As a result, I lost a lot of money and still need to have the repairs taken care of. It seems like they do not pre-screen the contractors as stated on their website. After reading the reviews on this website, it seems all they care about is making money from sending referrals. They don't care about matching you with professional contractors. Instead, they match you with very dishonest people. I wish I never found HomeAdvisor.

99% of the leads are not be able to count on. Site user's commitment for the project is almost NONE. Home Advisor.com never care how those leads were incorrect. They don't even attempt to investigate. There is NO good customer service on our end = contractors. You only get frustrated being rejected your request of credit. We wasted 900.00 in 2 months. Hate this company. You'd be happier to use that dollars to somewhere else.

I have received over 6 bad leads in a row. They have a horrible screening process and my company was charged $64.00 per a lead no matter how inappropriate the lead was. I have had over 2 leads that wanted us to do illegal work, with no permits. If we would have said yes we would have received the job. We do not do illegal work. When I spoke to the manager at Home Advisor all he could tell me was that was frustrating but it's not on their list of things they can refund us on. If a lead doesn't call you back we still get charged. I even had one lady yell at us for contacting her and said she doesn't want to be subscribed to Home Advisor.

Thank you. This issue has been resolved by HomeAdvisor.

I did have a very positive experience with JLS Restoration. This company is very professional, and did a wonderful job restoring my deck. I will absolutely use them again. It seems that this was an isolated incident, and I hope to have more positive experiences with HomeAdvisor in the future.

We hired Carolyn of CAZ designs for a $120,000 redo of our condo. Many mistakes, errors, and disagreements with the contractors she hired, etc. What was to be a 4-6 week project turned into 20+ weeks. She found a job selling computer software, after being paid for completion, never came back. Bad news!

Just know that this company is in the business of selling leads, not referrals. They pit you against multiple contractors - they say 3 but in my experience it is more like 5 or six. If you are even able to get the appointment be ready to be in a bid to the bottom price. After cancelling my service I found that they put my account in collections. This was during the transition from ServiceMagic to HomeAdvisor. Contractors, be aware of the high rate of competition, low grade of other contractors and low grade consumers.

I was referred to an insulation company that a friend was very pleased about. She did not have "Nico's Insulation" business number to give me but she said just look them up on the internet. I did and the most prevalent number available ended up being through HomeAdvisors. Though the woman that answered the phone at HomeAdvisors was polite she said that "Nico's is not available or taking new appointments" - later when I told her I was referred to them she restated it to say that "Nico's was not taking appointments through HomeAdvisors" (Now I see).

HomeAdvisor sends wretched leads from people that are not going to do any work, don’t have the money, don’t own the home, are on the dole or are just bored and playing on the computer. And these leads are expensive for the contractors who in good faith, end up with lost money because HomeAdvisor will not post – PROMINENTLY - especially before the send button can be pushed.... that it will cost 3 contractors money...... class action suit should be filed and if it is, I want my money back.

My daughter went to HomeAdvisor for a professional to refinish her floors. The professional (Rossi Flooring) did not do a good job and we were very disappointed. An honest review of the work was entered but amazingly it did not get posted. However a glowing review was put up about the job that they did for her. Supposedly the "verified" reviews HomeAdvisor post are fictitious. Don't trust the reviews that are put up on HomeAdvisor!

Took the day off work for an appointment with the contractor Home Advisor recommended. The 2-hour appointment "window" was scheduled and then reconfirmed the day before by the contractor himself. The next day we waited 4 hours for a "no show" who called 8 hours later (at night) saying he was sorry that he didn't "have time to stop by." Not being able to take another day off for a possible "no show" we found someone else through our plumber.

I have used ServiceMagic/HomeAdvisor on and off for several years hoping that the service would get better. It did not. After trying it one last time I did not get any qualified leads. And when I tried to get replacement leads, I just got the runaround. So I turned off my leads indefinitely because they would not deactivate my account. I have been receiving emails and phone calls telling me that I owe them money for leads recently that I did not receive. I told them that I had turned off my leads and that they took it upon themselves to turn them on. So I am not paying for anything, especially since I did not receive them.

Their job is to refer business to customers. But not only most of the referred professionals not responded at all or missed scheduled appointments after hired, also HomeAdvisor do not publish the bad reviews I wrote on their website. Therefore customers only see great reviews there, which is not an honest practice to me. This is my major concern that they are cheating. Meanwhile, I received too many emails from them every day that they try to promote other business. In short, HomeAdvisor is not a reliable company to do business with them. I hope consumers be aware of this.

They abused my phone number, and the contractor of that number was disclosed to keep calling. It appeared that there is no company at that contractor number that’s abusive to me. I trusted them and got burned...Stay away from these people. Nothing good will come out of it. I'm in PA so, I guess, they figured I can't get to them. Beware of this company.

received a email saying my money was returned, I will find out soon

HomeAdvisor refused to issue a refund for leads they sent our company after we had cancelled our service with them. Customer Service representatives are all robots reading the same script, "It is our policy not to give refunds". I spoke with 6 or 7 of them. I lost count. The customer service managers are always in meetings. Unbelievable!

I have been with HA for about four months. I have a cleaning service so I decided to try HA to help me get clients! Out of about 15 customers, I only closed two. One day, I decided to turn off my leads so Home Advisor decided to turn my leads back on two days later so I get a lead. I immediately called them and asked her if she still needs someone to clean her home and she replied no, I found someone. So I asked her when she put in her request for cleaning and she told me three days ago. So Home Advisor sent me leads they sent everybody else and then turn around and sent them to me two days later after the customer already found someone. I will advise you not to use Home Advisor unless you want to be ripped off. One more thing, I think they have people to call you like they're wanting to have service just so they can get money.

I am a contractor and have used their services since 2007. The larger they get, the more they advertise, the worse the leads. I have them now turned off. It has become an enormous waste of money. The quality of leads are horrific. They continue to raise their rates to pay for all their advertising, but my leads are going south. The emails or phone numbers are bogus. The people you do finally connect with only want the cheapest and most aren't even seriously looking. They say things like, "I just saw this type of work on HGTV and was just curious about the cost. I don't need this." If you contact them to get lead replacements, you are fighting an uphill battle. Don't waste your money. Use all that money for your own online presence. The leads are so far from quality that you are just throwing your money out the window.

I have a cleaning company. I request services. In the beginning they send you good leads immediately when they received the request. But then they sent you bad leads. Every time you call, the customer doesn't answer and their phones do not exist. Even emails don't exist. They take money on your face. Sometimes people need work request information and they charge you for that too. I know it's hard when you start a business, but for sure you don't want this company to take your money. DO NOT DO BUSINESS WITH THIS COMPANY BECAUSE THEY ARE NOT RELIABLE PEOPLE.

Plymouth, MA hired a contractor through HomeAdvisor. He never finished the job. However, against my better judgement, I paid him early due to his having to compensate his employees (he is in his late teens, early 20s and gave me a sob story and I bought it). I'm out $550 and I have had to pay additional cash to complete the job he never finished. When I called HA to complain, I was transferred about 4 or 5x, gave the same story to each person and was told, "No, that is not what we expect and we will help you fix this situation by sending someone out to finish." This was a lie! They asked me to give them 48 hrs to contact the contractor (their policy) and they did touch base and he promised to contact us; he didn't. I sent a copy of my check as well as the photos of the unfinished work. They said they were sorry but they couldn't help me but I could leave a review for him. Really?! A review? Well, when you add my review with the 2 good reviews guess what? He looks awesome. He was a huge waste of time and HA is one of the biggest rip offs I've been involved with. Do yourself a favor and stay away!

I subscribed to ServiceMagic (now HomeAdvisor) and then looked at the reviews online. Equipped with the knowledge of the very many negative reviews, I watched them closely and with skepticism. Sure enough, the scene was playing out similar to the many I had read about. We had been going through a short period with little work when I subscribed. We resumed with our normal busy schedule, with more jobs than we can keep up with, not from leads generated by ServiceMagic, but by repeat customers and using word of mouth and customer referrals as our only form of advertising. After being billed for several leads we did not use, I requested ServiceMagic stop my service. The salesman was a very hard sell, and would not back down and take no for an answer.

I'm a New York city resident, whose experience with HomeAdvisor's service professionals is from poor to worst. If you need a roofer, please be careful with this roofer with many aliases, "Mr. Fix It."

I was with ServiceMagic for a few years as a contractor. After many good and bad experiences but mostly bad, this people closed my account in a very unfair way, after all the sacrifices I made to gain perfect ratings. These people are not there to conduct business the way they make it seem.

I used Home Advisor's website and actually hired a contractor that was listed. The contractor did an awful job, damaged my property, didn't clean up, etc., nor did they honor their warranty. When I contacted (HA) about their written guarantee, they made it virtually impossible to qualify. When I attempted to write a review, they (HA) restricted what my review could say, stating that I must be able to prove my review. That's why reviews are mostly very high. Use them as a "yellow pages" list of contractors only.

ServiceMagic/HomeAdvisor are not the best leads. However, reading the comments on here, I wanted to give a different perspective. I use Savvyshopper, Postcards and Kudzu.com and get better results with these avenues but I still get a lot of tire kickers. That is sales, folks. ServiceMagic is okay if you have time to sit by your phone and wait for a lead or are just starting your business. I've sold cars for 4 years. I was in the mortgage business for 7 years. My point is, most people waste your time in any sales situation.

I was given leads by Service Magic. Those leads were given to 3 or 4 other professionals. I could never get a return call when I tried to contact the leads, and money was flowing from my checking account into the hands of Service Magic. I was on the phone with Service Magic weekly complaining about the amount of money I was paying, and no response from the leads. This company is a scam and needs to be stopped. They were taking advantage of hard working professionals that are trying to survive in this economy.

Do yourself a favor and stay as far a way from this scam company. My experience was two non-phone returning, fake leads to the tune of $91. This company is a joke. I would like to sue them. It sounds like a lot of good guys are getting ripped off from these clowns.

Service magic is a scam. They constantly bill me and harass me for lead money, which were clearly bogus. They send me about 10 leads a day, in which nine leads out of that ten are fake. No answer when called or no address available. When I call the company, they pretend that they have no idea what I'm talking about or they say they cancelled the leads, but they haven't. I highly recommend that no one should register their business with this company. They are fake and pretensive!

I am a class A contractor, homebuilder, and remodeling contractor. I used ServiceMagic for 11 months in 2009/2010. My specialty was kitchen and bath remodels since the sub-prime lending practices ruined home building. These were big ticket items that most people understand little about the costs associated with major renovations. In that time, I received 63 leads. Out of these leads, I received two jobs. I spent most of my time fighting SM for credits, as 9 out of 10 leads I received were bogus, i.e. address doesn't exist; it's an apartment; the address exists but the people don't know what I'm talking about; and the person doesn't exist.

I too am a service professional with ServiceMagic/HomeAdvisor. I have 28 ratings, almost all 5 stars. So, I have got some clients from them. Over all, their leads suck and have become increasingly worse and more challenging to turn a lead into profit. Their system seems to automatically decline request for credit on a bad lead even if the reason is legit according to their policy. I have had some reversals on their decision upon calling them, but one should not have to go through all that to get a credit for a bad lead.

I do not rate this company as a good company. First, the first time I spoke to the person trying to get me to sign on, he said there was one fee unlike other companies. Well that was surely not true. Also, out of the 19 listings, I found only 4 to be legit. Their sales pitch is totally unclear after using this company. Now they say I owe $283.00. When I asked them to cancel my account, they said I owed $218.00. So where did the extra come in? I spent more paying this company than I made in 4 referrals that were legit.

I used to be a professional for ServiceMagic. I got in the hole because of all the bad leads. They charge us up to $70 per lead, and if you get a bad lead, you have to dispute it and that takes literally months. Anyway, this time, I told them that I was filing chapter 13 and I'd rather get reinstated and pay my bill. I was promised that with the new HomeAdvisor, the leads would be real, not all phony made-up charges. I paid my bill, got my first lead for a charge of $70, and right off the bat, it was a bad lead. The consumer had no idea why I was calling him. Then I tried to get in to my account to complain and I can't get in.

I have 25 top reviews from my clients I received from SM (HomeAdvisor). I say this to show I am not some angry client and I am a good builder that knows what’s up. As a contractor, I recommend you stay far away. They have a very confusing site for the homeowner, and the lead accuracy is almost nil. About 80% of the leads you receive will be wrong. And if you want a credit, you have to ask; and even then, it may be denied. So then you have to call. This takes your precious time. The scroll down menus to file a credit request are amazingly poor, and they are mandatory. You find one, but their construction terminology doesn't exist, so you can’t choose the right one. Most of the leads you do receive that are correct you will not land unless you are the lowest bidder. Some of the leads generated will be sent to you in the wee hours of the morning when you are asleep and cannot respond. They will not credit these, and you will lose every one. You can ask for your leads to be sent before 9pm and after 7 am, but you will still pay for all leads generated no matter what time.