Highland Homes

Highland Homes has been the worst experience ever. I signed a contract on a lot for a Westin on 2/18/17. I advised my rental company that I was vacating the home I currently reside in on 2/20/17. Went to their home studio the Friday after on 2/24/17. On 3/10/17 received a call that the home doesn't fit on the lot and that I can pick a smaller home. Why? How would you not know that a house doesn't fit on a lot from the door. On that date, they sent me a cancellation notice.

However, to my surprise after the cancellation was already emailed to me and signed on 3/10/17, their home studio proceeded with cashing my check in the amount of $15,263.00 on 3/14/17. Why? They knew the Contract was cancelled. I signed a Contract with a new builder and now I have to wait for my funds to be returned. Why? When it should had never been cashed!! Oh and supposedly the reason for my cancellation on their paper states: Unable to Secure a Loan!!! Liars!!! I have my pre-qualification letter and, was approved. STAY AWAY FROM THIS BUILDER. THEY ARE NOTHING BUT FULL OF ** AND YET STILL CASH MONEY THAT DOESN'T BELONG TO THEM.

We had a home built by Highland Homes that was completed in June of 2015. From the beginning it was a nightmare. It was one mistake in the building process after another. At one point the plumbing was put in the wrong location because they don't know how to read blueprints. Because of that mistake the cement floor in the living area had to be busted up and broken into in order to redo the plumbing. Because of this the vapor barrier is compromised. No getting the barrier back since the floor had to be replaced.

Since moving in we still have people coming to fix problems. The air conditioner sounds like a loud door slamming every time it starts up and shuts off. They won't do anything about it because they say it works fine. It is so loud that if you're taking a shower it sounds like someone is coming in the door, slamming it behind them. Hurricane shutters were suppose be installed due to code, but they never put them on. I had to argue with them to do so. Stucco work was done poorly. Carpet buckles in the seam area. The stove was damaged in the back and had to be replaced. If we hadn't moved the stove out we would never have known. Cupboard door has damage to it. The front door jam had to be replaced due to poor workmanship. Other doors in the house had problems shutting properly, too much gap in the doorway.

The people that work for Highland Homes also sent people that were in the market to buy a home to our house to get a look at how they build homes. We were home and found two men walking around our house looking in the windows. When we asked what they were doing they told us Highland Homes said it would be okay to come look around. This was without our knowledge or permission. We our still having to deal with them for repairs. This is one builder you don't want to build with. BUYER BEWARE!!!

Let me start by saying that at first we thought that we were doomed because our appraiser for the VA did not want to approve anything but $10,000 over the base price. So even though you were able to afford more and were approved for me the appraiser was not going to go up! This delayed the house because we had to appeal. Then we had a survey issue, weather problem, back order of supplies, etc.

The owner, Bob Adams, felt the least he could do would be cover our full closing costs as the delay put us past the termination of our current lease and we were homeless. This freed up funds for the hotel, pet fees, storage, and food costs since we were in a hotel. I cannot say enough about Ken **, our salesman. He has come in on days off because of the delays to get things done and approved. I am so grateful for Mr. Adams and Ken for their OUTSTANDING customer service and generosity. There has been more but this gives you an idea of what kind of builder this company is and how his staff is generous and creative. Thank you.