Highland Homes Reviews

The salesperson made up a promise that was contingent upon us signing on the dotted line. We sign, started the build process and at the very end. She claimed not remembering what she promised -we remembered and so did our realtor. We went back and forth on how to fix the issue, but the resolution was not going to work. We pulled out ask for our money back or even partial money. The kept it all, ALL of our hard-earned money. I don't know how they sleep at night. Looked us right in the face and lied, but we were honest with them the entire time. I would not build with them.

We chose Highland Homes for our new home in Cane Island, Katy, TX, expecting a high-quality build from a reputable company. Instead, we’ve faced over two years of documented construction defects, financial losses, and health challenges, forcing us to vacate our home after only four months. All claims here are supported by photos and videos taken during construction and our brief time in the home, as well as reports from 10 independent experts, including structural engineers, foundation specialists, concrete experts, mold specialists, AC specialist and flooring professionals. From the outset, our inspector flagged serious issues with the foundation preparation, yet Highland poured the slab just days later without verifiable corrections. Lumber was left in mud and water, and initial bricks arrived stained black.

I had a recent incident, and how it was handled, left me feeling proportionately unsatisfied despite professional assessments identifying the cause of the problem to be outside of my responsibility. Although I've only been in my home for 14 months, a plumbing issue associated with a rock inside my piping significantly damaged a portion of my main bathroom and surrounding floor spaces. One of your warranty plumbers identified the source as being 25 feet inside the property's piping, thus determining the obstruction was likely caused during building and not by any changes or actions I've taken as the sole owner. Additionally, after you all fixed it you claimed it was no longer a warranty issue and refused to cover not even a portion of the cost to repair the damage

I purchased a home from Highland Homes expecting quality construction, but I’ve faced recurring plumbing issues caused by poor workmanship and substandard materials. Within months of moving in, my plumbing backed up due to a cracked pipe. Over the years, I’ve dealt with multiple leaks, improperly installed components, and, most recently, a $24,000 repair due to a plumbing pipe breaking underneath the foundation. A contractor confirmed these problems were caused by negligent construction and low-grade materials used by Highland Homes.

We purchased a Shelby model home on September 1, 2023, in Auburndale, and it has been a nightmare from the start. The most significant issue has been with our A/C unit. During our 11-month inspection in August 2024 (which we arranged to coincide with our one-year mark), we discovered signs of mold. The inspector recommended an air quality test due to the mold, and we agreed. Three days later, the results revealed four different types of mold. We immediately notified Highland Homes, but they have refused to take responsibility for the issue to this day.

We closed on our home in Summercrest, Ocala Florida on 11/9/2024 and since then we've had numerous warranty issues, most handle well by field staff. Flooring was without a doubt our most serious issue as the flooring we were shown in their showroom was not the flooring they installed. (See picture). The flooring we got is the cheapest, least durable floor on the market. Sales and field staff have been great, but we've reached out to higher ups and have gotten zero response. What was supposed to be our dream home is turning out to be a nightmare. I believe our floor we need replacing in less than a year. This was a classic case of Bait and Switch. (See picture of what they showed us and what they installed.) Hoping that Highland Homes does the right thing and replaces the floor at no cost to us but still a great inconvenience.

We purchased a HH in 2023 and after a year we are having a problem with our flooring and most families in our community are having the same problem. They had installed the cheapest flooring possible. We were told it was luxury vinyl and this is the worst floor! I had someone from HH and the flooring company come out and they told me they would look into it and it is now over two months and I have not heard anything from either company. Very disappointed in this builder.

During the hurricane water seeped through the floor. Warranty department came out said he doesn't know why, 25 other people had the same complaints. He said it doesn't happen during a normal storm, just hurricane. This is the 2nd hurricane I had this problem. I'm looking for a solution to fix the problem. Floor has dip by the area. Hvac wasn't sealed when I moved in, they sent Warranty to fix it. The main problem water seeping during hurricane.

I purchased a home from Highland Homes 06/05/24 and had a fence installed. Went through all the proper process of requesting approval with the HOA, got the survey to the Fence company. The fence company came out three times and measured after install because it did not look correct. Upon further measurements it was noticed the Survey Pin that is 3ft in the ground was in the wrong spot. Sent a warranty request and the survey company came to re stake the home. And it in fact was incorrect, and I took a picture of the incorrect Pin next to the stake the survey company put.

My husband and I closed on a home with Highland Homes back in 2020. We've had concerns and problems with Highland Homes from the very beginning. Our Community Sales Manager at the time forged documents associated to some of our initial contracts. My husband had signed the documents rather quickly, but I had delayed signing in order to ensure I had adequate time to review all of the contract.