Highland Homes

The work is done fast, without taking the time in providing good quality work. I have taken pictures addressed my concerns to be told it’s still being worked on. The only thing I have seen is the problems are being covered up not taken care of and fixed. I notified the personnel & supervisor in charge of the built regarding my concerns through email, text, pictures & even spoke to them in person. Recently, my home is now closed where I do not have access to entry. When addressed, Sheila from the office told me if the builder closed it I can not see what has been done with my own home until the final walk-through!! Interesting how I addressed these issues and now I’m not able to see my home until it is finally done!! God knows if anything was completed correctly or masked like a bandaid!!

I write this review because I have had 2 new built homes done before. This was suppose to be my new starter home in the beginning I was happy to start a new life in my home and entrusted in Highland Homes to provide a awesome, easy experience with great quality work!! Now I question did I make the biggest mistake!! My advice is check the work to make sure things are being done right!! Because so far all I have seen is poor workmanship, lots of coverup and now the builder failing to allow me to see the home I’m purchasing because I called them out!!

Then the bathroom the tiles lifting off the green starting to spread. Called again. Sent someone over. They took down half the tiles and decided it was the pan cause we had sand coming up in the one corner; new pan tiles broke shower door so they had to replace it. The tiles were not set straight by the toilet or under the lip grout cracking off little pieces leaving space for ants to crawl in. We went on the lani to see if we can see anything... BINGO. There was water on the other side. Damn. We saw a worker and asked him what it was. He says it’s a crack where the wall and floor connect. He fixed it. A while later the grout around the pan is cracked all the way around and the tiles have grout missing and the blue color is back on the outside by the shower. Master bath same stuff. The grout is coming away and also around the tub which we never use. Oh and all the silicone around the vanity, kitchen counter same thing.

The door step (silver plate between the door frames on the floor) are not on right. Well let’s just put some wood shims under them. That’ll fix it again “right” then let’s spread silicone to fill the hole that’s left even in bathroom one. Then the kitchen, vinyl not glued down properly. My vacuum cleaner on low is sucking up my vinyl. Again caulking around the base of the cabinets was done by a kid I am sure. No uniformity. We won’t talk about the pipes or septic or the horrendous smell coming out of my sink!!

Let’s go outside now; they left big holes above the design. We van had ants. Big ones running track up there and in the house again, we never would have known it if the siding hadn’t blown off this year. When they came to fix it the siding was held on by one nail here and there which by the way we had to pay the deductible. There are holes everywhere where things can get in, like a squirrel!!

Susan GG

Now the house price has increased so much and we are stranded because of sales person. Why would you lie to a customer and murder their dream? Never in my wildest dreams did I think that I'd have to back out on my dream house, which I'd invested so much time, money, and energy. With my current lease expiring in a few days, and no home, I am without another option and I have nowhere to go. I am very very dissatisfied with highland homes. Never in my life, I will recommend highland homes to anyone.

Now that they are selling the home to another buyer and a higher price, we just want our deposit returned that is rightfully owed to us. We have explained all of this to the sales rep of Highland Homes in Prosper, and she has continued to refuse to return the money. And further lied to us as to why she couldn't refund the $. The contract language is ambiguous and unclear. If anyone is going to purchase a Highland home you want to make sure there will not be any changes on your end as you WILL NOT GET YOUR DEPOSIT RETURNED! I want people to learn from our experience, so they won't be taken advantage as we were.

I wish that we had done more research before building. However, we were one of the few first homes built back in the subdivision. I feel sorry for all these homes under construction. We have warned many. My A/C still not fixed. Hopefully, it will be today, and I was told that it will cost me 800-1000 dollars. Parts are included, but the coolant is not considered a part. I was told that it is very pricey. Also, labor is not included. I find it odd that you can’t leave reviews on this page. However the BBB will be getting a call about this “wonderful “ company.

I am sure that it won’t be their first complaint either. The walls that you painted. We had to repaint. I bought over 800 worth of paint. If you wipe off what you painted it goes thru the drywall into the wood. I know! I have proof from my ceiling. Our outdoor paint is coming off. We will be redoing that as well out of our own pocket. The building process was a complete disaster. We did a construction loan paid full amount of down payment in January 2016. They did not start building my house till April. It was not finished till September 2016. I hope that this will reach others before they build. Our 2nd bathroom tub clogged up. They said maybe your son put a toy down it. I said my son is 7 yrs old. He does not have toys in the bathtub.

A plumber found loads of drywall shoved down in the tub drain. Picture below of some of the drywall. Of course this company offered no apology for anything. Closet doors fall off easy. The entire house is a mess. Really upset that company isn’t responsible for installation of A/C unit. How could we prevent the pipes rubbing together due to vibration of the machine causing a hole to leak out coolant. My husband and I have called this house the Money Pit.

However, to my surprise after the cancellation was already emailed to me and signed on 3/10/17, their home studio proceeded with cashing my check in the amount of $15,263.00 on 3/14/17. Why? They knew the Contract was cancelled. I signed a Contract with a new builder and now I have to wait for my funds to be returned. Why? When it should had never been cashed!! Oh and supposedly the reason for my cancellation on their paper states: Unable to Secure a Loan!!! Liars!!! I have my pre-qualification letter and, was approved. STAY AWAY FROM THIS BUILDER. THEY ARE NOTHING BUT FULL OF ** AND YET STILL CASH MONEY THAT DOESN'T BELONG TO THEM.