Highland Homes

Now that they are selling the home to another buyer and a higher price, we just want our deposit returned that is rightfully owed to us. We have explained all of this to the sales rep of Highland Homes in Prosper, and she has continued to refuse to return the money. And further lied to us as to why she couldn't refund the $. The contract language is ambiguous and unclear. If anyone is going to purchase a Highland home you want to make sure there will not be any changes on your end as you WILL NOT GET YOUR DEPOSIT RETURNED! I want people to learn from our experience, so they won't be taken advantage as we were.

I wish that we had done more research before building. However, we were one of the few first homes built back in the subdivision. I feel sorry for all these homes under construction. We have warned many. My A/C still not fixed. Hopefully, it will be today, and I was told that it will cost me 800-1000 dollars. Parts are included, but the coolant is not considered a part. I was told that it is very pricey. Also, labor is not included. I find it odd that you can’t leave reviews on this page. However the BBB will be getting a call about this “wonderful “ company.

I am sure that it won’t be their first complaint either. The walls that you painted. We had to repaint. I bought over 800 worth of paint. If you wipe off what you painted it goes thru the drywall into the wood. I know! I have proof from my ceiling. Our outdoor paint is coming off. We will be redoing that as well out of our own pocket. The building process was a complete disaster. We did a construction loan paid full amount of down payment in January 2016. They did not start building my house till April. It was not finished till September 2016. I hope that this will reach others before they build. Our 2nd bathroom tub clogged up. They said maybe your son put a toy down it. I said my son is 7 yrs old. He does not have toys in the bathtub.

A plumber found loads of drywall shoved down in the tub drain. Picture below of some of the drywall. Of course this company offered no apology for anything. Closet doors fall off easy. The entire house is a mess. Really upset that company isn’t responsible for installation of A/C unit. How could we prevent the pipes rubbing together due to vibration of the machine causing a hole to leak out coolant. My husband and I have called this house the Money Pit.

However, to my surprise after the cancellation was already emailed to me and signed on 3/10/17, their home studio proceeded with cashing my check in the amount of $15,263.00 on 3/14/17. Why? They knew the Contract was cancelled. I signed a Contract with a new builder and now I have to wait for my funds to be returned. Why? When it should had never been cashed!! Oh and supposedly the reason for my cancellation on their paper states: Unable to Secure a Loan!!! Liars!!! I have my pre-qualification letter and, was approved. STAY AWAY FROM THIS BUILDER. THEY ARE NOTHING BUT FULL OF ** AND YET STILL CASH MONEY THAT DOESN'T BELONG TO THEM.

Since moving in we still have people coming to fix problems. The air conditioner sounds like a loud door slamming every time it starts up and shuts off. They won't do anything about it because they say it works fine. It is so loud that if you're taking a shower it sounds like someone is coming in the door, slamming it behind them. Hurricane shutters were suppose be installed due to code, but they never put them on. I had to argue with them to do so. Stucco work was done poorly. Carpet buckles in the seam area. The stove was damaged in the back and had to be replaced. If we hadn't moved the stove out we would never have known. Cupboard door has damage to it. The front door jam had to be replaced due to poor workmanship. Other doors in the house had problems shutting properly, too much gap in the doorway.

The people that work for Highland Homes also sent people that were in the market to buy a home to our house to get a look at how they build homes. We were home and found two men walking around our house looking in the windows. When we asked what they were doing they told us Highland Homes said it would be okay to come look around. This was without our knowledge or permission. We our still having to deal with them for repairs. This is one builder you don't want to build with. BUYER BEWARE!!!

The owner, Bob Adams, felt the least he could do would be cover our full closing costs as the delay put us past the termination of our current lease and we were homeless. This freed up funds for the hotel, pet fees, storage, and food costs since we were in a hotel. I cannot say enough about Ken **, our salesman. He has come in on days off because of the delays to get things done and approved. I am so grateful for Mr. Adams and Ken for their OUTSTANDING customer service and generosity. There has been more but this gives you an idea of what kind of builder this company is and how his staff is generous and creative. Thank you.