About Highland Homes
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Dealing with these builders has become a nightmare. They are not transparent and are currently declining to provide the reason why the home they built has not achieved certification of occupancy. Beware of issues with this company and the representatives such as Stephanie ** was absolutely rude and others in the office demonstrate poor communication skills or desire to provide customer satisfaction.
I’m currently in the process of getting my new construction home build with Highland Homes. I chose to go with a new built in order to have reassurance and a sense of ease without worries that come with an already built & lived in home. To my dismay this is not what I have received so far. Though Grace has been amazing the workmanship & quality of the built is very poor. I have addressed several issues currently of the built with drywall left with holes and covered up with molding which has been done without the flooring placed. Damaged kitchen cabinets, rotten & cracked wood placed where the faucets go. This will become problematic with all the rain we get in Florida. Tiles installed without covering the tub where debris is left that will cause drain issues.
The work is done fast, without taking the time in providing good quality work. I have taken pictures addressed my concerns to be told it’s still being worked on. The only thing I have seen is the problems are being covered up not taken care of and fixed. I notified the personnel & supervisor in charge of the built regarding my concerns through email, text, pictures & even spoke to them in person. Recently, my home is now closed where I do not have access to entry. When addressed, Sheila from the office told me if the builder closed it I can not see what has been done with my own home until the final walk-through!! Interesting how I addressed these issues and now I’m not able to see my home until it is finally done!! God knows if anything was completed correctly or masked like a bandaid!!
I write this review because I have had 2 new built homes done before. This was suppose to be my new starter home in the beginning I was happy to start a new life in my home and entrusted in Highland Homes to provide a awesome, easy experience with great quality work!! Now I question did I make the biggest mistake!! My advice is check the work to make sure things are being done right!! Because so far all I have seen is poor workmanship, lots of coverup and now the builder failing to allow me to see the home I’m purchasing because I called them out!!
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Purchased the home in April 12,2016. From the get go problems, problems, PROBLEMS. First I noticed the ceiling in my porch and lani, I was told it was supposed to be that way really with the drywall about an inch away from the house. They came and “fixed” it. Just put some caulking in it!! Then the roof or ceilings itself looked like someone forgot to finish it. Just painted over it. Called. Sherry comes over. Looks and say, “They're all like this even my home.” I am sure!!!
Then the bathroom the tiles lifting off the green starting to spread. Called again. Sent someone over. They took down half the tiles and decided it was the pan cause we had sand coming up in the one corner; new pan tiles broke shower door so they had to replace it. The tiles were not set straight by the toilet or under the lip grout cracking off little pieces leaving space for ants to crawl in. We went on the lani to see if we can see anything... BINGO. There was water on the other side. Damn. We saw a worker and asked him what it was. He says it’s a crack where the wall and floor connect. He fixed it. A while later the grout around the pan is cracked all the way around and the tiles have grout missing and the blue color is back on the outside by the shower. Master bath same stuff. The grout is coming away and also around the tub which we never use. Oh and all the silicone around the vanity, kitchen counter same thing.
The door step (silver plate between the door frames on the floor) are not on right. Well let’s just put some wood shims under them. That’ll fix it again “right” then let’s spread silicone to fill the hole that’s left even in bathroom one. Then the kitchen, vinyl not glued down properly. My vacuum cleaner on low is sucking up my vinyl. Again caulking around the base of the cabinets was done by a kid I am sure. No uniformity. We won’t talk about the pipes or septic or the horrendous smell coming out of my sink!!
Let’s go outside now; they left big holes above the design. We van had ants. Big ones running track up there and in the house again, we never would have known it if the siding hadn’t blown off this year. When they came to fix it the siding was held on by one nail here and there which by the way we had to pay the deductible. There are holes everywhere where things can get in, like a squirrel!!I complained so many times they knew my voice. We were told that the supervisor was away when they were doing part of our home. I would love to see someone about all this. We bought this home so we don’t have to move or spend a lot down the lane being seniors hence the new home. I suppose to get to speak with anyone higher up than the guy who hammers the nails is non existent!! There are many many more things, you need to see it to believe it. Thanks.
Danny ** "Salesperson" of Highland Homes in Bridgeland provided us with wrong information about the lot. He lied to me, my husband, and my mother-in-law standing in that lot. When the salesperson showed us the lot, he explained that the houses would be built backyard to backyard. However, now that my house has been completed, the side of a two-story 2 house is now overlooking my backyard, completely ruining the overall vision that I had for my home. We solely made decisions based on the information provided to us by sales person. After speaking with the builder and the vice president of Highland Homes in hopes of getting the house built in a different lot, at the same agreed-upon price, they both refused and now I feel cheated and neglected as a customer.
Now the house price has increased so much and we are stranded because of sales person. Why would you lie to a customer and murder their dream? Never in my wildest dreams did I think that I'd have to back out on my dream house, which I'd invested so much time, money, and energy. With my current lease expiring in a few days, and no home, I am without another option and I have nowhere to go. I am very very dissatisfied with highland homes. Never in my life, I will recommend highland homes to anyone.
I have been mentally preparing my parents (70/71) to sell their home and move closer, close to two years to get them to agree. When you office on 6/25 - they said prices go up $30K July 1st. Guaranteed our price if we move forward before then, We submitted application Same day. The Next day we get a call from the agent stating that “corporate” has raised prices by 30K- denied our application since we didn’t want to move forward with new price. Super unprofessional and they seem money hungry, I am back to square one with my parents. I Do Not Recommend them.
We were under a contingent contract to purchase a Highland inventory home in Prosper. The sales rep and our realtor both told us our earnest money deposit for our contingent contract would be refunded if we were unable to sell our home in time and follow through to purchase the home. Due to a significant slow down in the market, our home took longer to solidify a contract and our contingency expired. When we did finally get a contract on our home, the Highland Home we were previously contracted for was still available for purchase. We were in discussions with the Highland Rep to sign a new contract when the sales rep contracted with another buyer instead. It has been uncovered that we have been lied to and deceived numerous times throughout this process.
Now that they are selling the home to another buyer and a higher price, we just want our deposit returned that is rightfully owed to us. We have explained all of this to the sales rep of Highland Homes in Prosper, and she has continued to refuse to return the money. And further lied to us as to why she couldn't refund the $. The contract language is ambiguous and unclear. If anyone is going to purchase a Highland home you want to make sure there will not be any changes on your end as you WILL NOT GET YOUR DEPOSIT RETURNED! I want people to learn from our experience, so they won't be taken advantage as we were.
I am acknowledging the Artesia sales team of Highland Homes for good service recovery. I previously expressed dissatisfaction with Dolly and Highland Homes because our earnest money deposit was not returned when my husband and I decided not to purchase a home. Initially we were told the deposit was refundable. However I am happy to report that Dolly and Highland Homes refunded our earnest money deposit after they sold the Prosper home we were going to buy.
We were going to purchase a Highland inventory home in Artesia. Dolly ** was very gracious initially and told us our earnest money deposit would be refunded if we didn't secure financing. Due to circumstances beyond our control we did not secure financing and decided to wait before buying a new home. When we explained this to Dolly ** of Highland Homes in Prosper, she refused to return the money. Ms. ** said she could only return it if she sold the house. This is not what she said initially or what the contract specified. Ms. ** is heavy handed in her sales approach. The contract language is ambiguous and unclear. If anyone is going to purchase a Highland home from Dolly ** or any salesperson, it would be wise to use an experienced real estate broker or a real estate attorney to advocate on the buyer's behalf. I want people to learn from our experience, so they won't be taken advantage as we were. Sandra **.
This is a new house. Tile is spitting, windows not secure, front door has BIG gaps, door was cut too small. Garage door gets don't open, close properly, nails still in carpet, cut my 3 yr old grandchild feet. STAY AWAY FROM HIGHLAND HOMES. NO NEED TO CALL WARRANTY... ANYONE WANT TO JOIN A CLASS ACTION LAWSUIT? LET ME KNOW. I'm tired of calling them.
We built a home in Lady Lake in the Stonewood Estates area. Our A/C unit has been nothing but problems. It went out again on Friday. This is the 3rd time in the 17 months that we have lived here. We were told Friday, that the unit vibrated too much causing the copper pipes to rub together and the coolant has leaked out. Now, tell me how this is my fault. I bet it was installed improperly or something with the manufacturer. We have had problems with our flooring. The sprinklers spray into our front door which is not sealed properly, and now wood floor is warped at front. I along with many regret building with this company. You guys use cheap material and cheap contractors.
I wish that we had done more research before building. However, we were one of the few first homes built back in the subdivision. I feel sorry for all these homes under construction. We have warned many. My A/C still not fixed. Hopefully, it will be today, and I was told that it will cost me 800-1000 dollars. Parts are included, but the coolant is not considered a part. I was told that it is very pricey. Also, labor is not included. I find it odd that you can’t leave reviews on this page. However the BBB will be getting a call about this “wonderful “ company.
I am sure that it won’t be their first complaint either. The walls that you painted. We had to repaint. I bought over 800 worth of paint. If you wipe off what you painted it goes thru the drywall into the wood. I know! I have proof from my ceiling. Our outdoor paint is coming off. We will be redoing that as well out of our own pocket. The building process was a complete disaster. We did a construction loan paid full amount of down payment in January 2016. They did not start building my house till April. It was not finished till September 2016. I hope that this will reach others before they build. Our 2nd bathroom tub clogged up. They said maybe your son put a toy down it. I said my son is 7 yrs old. He does not have toys in the bathtub.
A plumber found loads of drywall shoved down in the tub drain. Picture below of some of the drywall. Of course this company offered no apology for anything. Closet doors fall off easy. The entire house is a mess. Really upset that company isn’t responsible for installation of A/C unit. How could we prevent the pipes rubbing together due to vibration of the machine causing a hole to leak out coolant. My husband and I have called this house the Money Pit.
Highland Homes has been the worst experience ever. I signed a contract on a lot for a Westin on 2/18/17. I advised my rental company that I was vacating the home I currently reside in on 2/20/17. Went to their home studio the Friday after on 2/24/17. On 3/10/17 received a call that the home doesn't fit on the lot and that I can pick a smaller home. Why? How would you not know that a house doesn't fit on a lot from the door. On that date, they sent me a cancellation notice.
However, to my surprise after the cancellation was already emailed to me and signed on 3/10/17, their home studio proceeded with cashing my check in the amount of $15,263.00 on 3/14/17. Why? They knew the Contract was cancelled. I signed a Contract with a new builder and now I have to wait for my funds to be returned. Why? When it should had never been cashed!! Oh and supposedly the reason for my cancellation on their paper states: Unable to Secure a Loan!!! Liars!!! I have my pre-qualification letter and, was approved. STAY AWAY FROM THIS BUILDER. THEY ARE NOTHING BUT FULL OF ** AND YET STILL CASH MONEY THAT DOESN'T BELONG TO THEM.
Highland Homes author review by Joseph Truini
Highland Homes has been building custom homes in communities throughout Southwest, Central and North Central Florida for more than two decades. The family-owned company has dozens of home plans from which homeowners can choose, along with additional options to customize their homes.
Proven track record: With more than 50 years combined experience building homes in Florida, the team at Highland Homes is knowledgeable about the types of homes and architecture widely found in the area.
Design your dream home: With a database of more than 30 home plans and hundreds of design options, homeowners can create their dream home in planned communities, on the waterfront or with plenty of acreage.
Local Florida flavor: Homes can be built in many communities in central Florida and the surrounding area, including Tampa, Lakeland, Ocala and the Orlando areas. Highland Homes' staff is based locally, as well, so homeowners' questions can be answered quickly.
Team of lenders: Highland Homes works with a team of preferred lenders who can determine your optimum home-buying power. They can even help restore credit before securing a mortgage.
Move-in ready homes: Highland Home has many houses of various sizes and styles that are built and ready for immediate occupancy.
Highland Homes questions and answers
- What problem is your company trying to solve?
- Highland Homes strives to provide quality and affordable new homes in Central, North Central, Southwest and Tampa Bay, Florida.
- What sets Highland Homes apart from the competition?
- We have a longstanding reputation of quality, value and integrity with a strong focus on customer satisfaction. Home buyers are given personal attention throughout the building process. Our New Home Specialists work one-on-one with each buyer to find the best fit for their individual situation, and our buyers truly build a personalized dream home. After selecting their community, home site and home plan, homebuyers receive a design consultation at the Highland Homes Personal Selection Studio where they choose from hundreds of options to personalize their new home to their style, needs and budget. When construction begins, homebuyers are assigned a Personal Builder as a main point of contact to answer any questions, orientate them with the construction schedule, and demonstrate the features, product usage, and maintenance information to personally acquaint the homeowner with their brand new home.
Our new homes in Florida are priced from the low $100’s to low $300’s and no matter the price point, every new homebuyer receives the same quality care and attention.
- What needs do your products and services fulfill, and how do you fulfill those needs better than your competition?
- We provide affordable, quality built homes with products that meet the needs of both first time home buyers, and move-up buyers. Through strong relationships with preferred lenders, we are able to offer mortgage programs tailored to a variety of budgets, including finance options with just $99 down with qualifying financing.
- How does Highland Homes measure success?
- We measure success with profits as do most companies, but also with customer feedback surveys to measure the satisfaction of our homeowners on everything from our website and initial contact with our company, to the purchase process, to how they are enjoying their home after move in.
- What are the most common misconceptions consumers have about homeownership?
- Often people feel that homeownership is an unobtainable goal. The most common misconceptions we encounter with Florida homebuyers is that a large down payment is required to purchase a home, and that new construction homes are not affordable. These are both common myths due to media reports and that most home builders in our local markets do not provide products for first time home buyers and focus instead on only the affluent real estate market.
- How has your industry changed in the last 5 to 10 years?
- Ten years ago, Florida was at the peak of the housing bubble with record pricing. Five years ago, that bubble had burst and the real estate market was crashing. We are in a slow, but steady recovery after the housing market bottomed out in late 2011. The number of single family home permits is gradually rising, and in 2014 our company celebrated our best year since 2007.
- What is something you wish every consumer knew about Highland Homes?
- You don’t have to have perfect credit or a large amount of savings to purchase a brand new Highland home.
- Has your business received any awards or recognition that your customers would like to know about?
- 2015 - BUILDER Magazine’s “Builder 100/Next 100” List – Highland Homes ranked the 102nd largest home builder in the nation (based on number of closings in 2014). This was our 12th consecutive year to make the list which ranks the top 200 home builders in the nation – quite an honor for a local, family-owned company who builds homes in Central Florida, when ranked against large corporations who build throughout the U.S.
- How has Highland Homes grown or evolved?
- We survived the recession and the worst housing market crash in modern times to not only thrive, but continue to grow, add new employees and expand into new housing markets in Florida.
Highland Homes Company Information
- Company Name:
- Highland Homes
- Year Founded:
- 3020 S. Florida Ave Suite 101
- Postal Code:
- United States
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