Highland Homes

Do NOT buy a home from this company or do business with any subcontractors employed by this company. You WILL get poor craftsmanship with windows that do not open or close properly, sinking foundations with cracks and leaks throughout, the lowest grade appliances poorly installed. Any attempt to honor their warranties or resolve these issues will be met with deaf ears. RUN, RUN, RUN AWAY from this TERRRIBLE builder!!!!

Dealing with these builders has become a nightmare. They are not transparent and are currently declining to provide the reason why the home they built has not achieved certification of occupancy. Beware of issues with this company and the representatives such as Stephanie ** was absolutely rude and others in the office demonstrate poor communication skills or desire to provide customer satisfaction.

I’m currently in the process of getting my new construction home build with Highland Homes. I chose to go with a new built in order to have reassurance and a sense of ease without worries that come with an already built & lived in home. To my dismay this is not what I have received so far. Though Grace has been amazing the workmanship & quality of the built is very poor. I have addressed several issues currently of the built with drywall left with holes and covered up with molding which has been done without the flooring placed. Damaged kitchen cabinets, rotten & cracked wood placed where the faucets go. This will become problematic with all the rain we get in Florida. Tiles installed without covering the tub where debris is left that will cause drain issues.

Purchased the home in April 12,2016. From the get go problems, problems, PROBLEMS. First I noticed the ceiling in my porch and lani, I was told it was supposed to be that way really with the drywall about an inch away from the house. They came and “fixed” it. Just put some caulking in it!! Then the roof or ceilings itself looked like someone forgot to finish it. Just painted over it. Called. Sherry comes over. Looks and say, “They're all like this even my home.” I am sure!!!

Danny ** "Salesperson" of Highland Homes in Bridgeland provided us with wrong information about the lot. He lied to me, my husband, and my mother-in-law standing in that lot. When the salesperson showed us the lot, he explained that the houses would be built backyard to backyard. However, now that my house has been completed, the side of a two-story 2 house is now overlooking my backyard, completely ruining the overall vision that I had for my home. We solely made decisions based on the information provided to us by sales person. After speaking with the builder and the vice president of Highland Homes in hopes of getting the house built in a different lot, at the same agreed-upon price, they both refused and now I feel cheated and neglected as a customer.

I have been mentally preparing my parents (70/71) to sell their home and move closer, close to two years to get them to agree. When you office on 6/25 - they said prices go up $30K July 1st. Guaranteed our price if we move forward before then, We submitted application Same day. The Next day we get a call from the agent stating that “corporate” has raised prices by 30K- denied our application since we didn’t want to move forward with new price. Super unprofessional and they seem money hungry, I am back to square one with my parents. I Do Not Recommend them.

We were under a contingent contract to purchase a Highland inventory home in Prosper. The sales rep and our realtor both told us our earnest money deposit for our contingent contract would be refunded if we were unable to sell our home in time and follow through to purchase the home. Due to a significant slow down in the market, our home took longer to solidify a contract and our contingency expired. When we did finally get a contract on our home, the Highland Home we were previously contracted for was still available for purchase. We were in discussions with the Highland Rep to sign a new contract when the sales rep contracted with another buyer instead. It has been uncovered that we have been lied to and deceived numerous times throughout this process.

We were going to purchase a Highland inventory home in Artesia. Dolly ** was very gracious initially and told us our earnest money deposit would be refunded if we didn't secure financing. Due to circumstances beyond our control we did not secure financing and decided to wait before buying a new home. When we explained this to Dolly ** of Highland Homes in Prosper, she refused to return the money. Ms. ** said she could only return it if she sold the house. This is not what she said initially or what the contract specified. Ms. ** is heavy handed in her sales approach. The contract language is ambiguous and unclear. If anyone is going to purchase a Highland home from Dolly ** or any salesperson, it would be wise to use an experienced real estate broker or a real estate attorney to advocate on the buyer's behalf. I want people to learn from our experience, so they won't be taken advantage as we were. Sandra **.

This is a new house. Tile is spitting, windows not secure, front door has BIG gaps, door was cut too small. Garage door gets don't open, close properly, nails still in carpet, cut my 3 yr old grandchild feet. STAY AWAY FROM HIGHLAND HOMES. NO NEED TO CALL WARRANTY... ANYONE WANT TO JOIN A CLASS ACTION LAWSUIT? LET ME KNOW. I'm tired of calling them.

We built a home in Lady Lake in the Stonewood Estates area. Our A/C unit has been nothing but problems. It went out again on Friday. This is the 3rd time in the 17 months that we have lived here. We were told Friday, that the unit vibrated too much causing the copper pipes to rub together and the coolant has leaked out. Now, tell me how this is my fault. I bet it was installed improperly or something with the manufacturer. We have had problems with our flooring. The sprinklers spray into our front door which is not sealed properly, and now wood floor is warped at front. I along with many regret building with this company. You guys use cheap material and cheap contractors.