Harmar Mobility

I love Harmar and it has saved me a lot of steps. It's the nicest thing I could have ever gotten. I have an upstairs and a downstairs, the basement and the backyard, and I was running up and down the steps constantly. I have trouble with my knee and walking and this is wonderful. It's A-plus. We had trouble at first with the people that put it in. The guys didn't know how, but the big boss came and he took care of it. I have told all my neighbors to check it out. They know where to get it from.

The stairlift doesn't seem as sturdy to me as I thought it was going to be. It seems like there are a lot of movements in it. Once I purchased it at the beginning, they were pretty quick to get it here and install it. The installer was very good. However, the unit ended up failing after a few months of being installed. They had to come back out and replace the whole chassis. When it had to be replaced, they said they had to keep waiting for parts so it wasn't a quick fix. It was probably 10 days. Luckily, they got here before someone got stuck up there. I was having problems when there was somebody that had gotten up there and they were kind of stuck up there because they couldn't get down the stairs and the machine was malfunctioning.

We needed a stairlift because my husband couldn't go up the stairs anymore. It was too much. He would lose his balance and didn't have enough energy to go upstairs. We deal with Bellin Home Medical all the time and we went there. The reps came in and my husband showed them where he wanted it. They measured and when they brought the chair and put it in, it didn’t take very long. They were here two and a half hours. The starlift is a must for people like my husband. He’s in a nursing home now but there would have been no way he would have been able to go upstairs. We had a few problems with the stairlift but we realized that it wasn't plugged in. Sometimes it pulls out and so, we have to be careful. But otherwise, it's fine. We've been satisfied with Harmar.

They came over, did the measurements and it went fast. They took care of it. They were very good about coming and taking care of me whenever something goes wrong. The stairlift is fine. But I'm noticing sometimes there's a clicking sound as it's going up. If it continues, I'll have them come over and check it.

I installed the stairlift myself, and it wasn't that difficult. But I did have a couple of issues and I couldn't get it resolved through AmeriGlide. I had a broken piece during the shipping. I inspected all the stuff and it was noted right away. I made my report to the shipping people. Then I contacted AmeriGlide, took a picture of the damage, and spoke with someone there. They said, “No problem.” They would get a new piece coming out and I would just put it on myself. This went on for months. I had to call back several times, but still no results.

I checked with three other vendors and the contact person with Harmar was very knowledgeable. The training seemed to be very good and professional, and that affected my decision. Also, the price was right. I got a straight model and I'm very pleased with the quality. The service was good. If there was a question with my contact person, it was very prompt and professional. So I was pleased, so far.

They were excellent. There was some remediation and they were very prompt about taking care of it. So I was very happy.

We’re an association office for the churches in the area and one of our pastors knew Harmar Mobility and he recommended them. The reason we got a Harmar is we have a person on our executive board in a wheelchair. But we haven't been meeting in person for a year, so they haven't had to use it. We just use it to carry boxes up and down. The quality of the machine seems really great.

I've had the Harmar Mobility since March. The sales rep was right on time and the installation was nice. The operation of it is nice but we are experiencing some shaking in it. Also as we go up the steps, there's a knock-knock and I can hear it all. When I go up the stairs, my wife said she can hear me. She knows when I'm on it. But I like that it has a remote. When I'm up and my wife wants to come down, we use it back and forth with the two remotes. It also fits nicely and I'm satisfied.

I was specifically looking for stairlifts that were industrial-rated, and Harmar met the specs. Harmar's reps were fine to work with. We contracted with a local contractor that they recommended, and the work was done satisfactorily and in the timeframe we agreed to. We have a split staircase. There's a landing in the middle. In a perfect world, I would have loved to have had a lift that allowed a seamless, uninterrupted rise from the bottom to the top. As it is, we needed to put in two lifts, one up to the landing, and then the other from the landing up to the top or vice versa. Other than that, I'm very happy with the features they offer.