Hamilton Plumbing, Heating, A/C & Rooter Reviews

I came home three weeks to a month ago and had water coming up out of a drain in my utility room in the basement. I called a couple companies out and went with Hamilton. Brandon came out and he ended up concluding that I have two sewer lines in my house. I have one that's going out the front of my house, and I have another going out the back. He snaked both of them. He could not tell me where the one going out the back even went, where it connected to the city sewer line. At that point, I went to the city to try to get any information I could like permits and inspections. That was when I found out that the guy that remodeled this house pulled zero permits for anything. Nothing was done to code, permits, and inspections.

I contacted Hamilton Plumbing because my client's house was being sold and they had a plumbing issue. Their pipes were backed up. There were some cracks found by the inspector. Then they had someone do the sewer scope again and just said that it needed cleaning. It needed a snake or an auger. So, I hired Hamilton to do that. But I'm disappointed because they did the auger and then they never contacted me. They were trying to do the video. I thought that was done all at the same time, but I wasn't informed. So, after we closed and someone bought the house, Hamilton kept contacting me, and they said they were gonna go, but then they would never show up. They finally went, and they told the new owners that the issue was still there.

The service of Hamilton was exceptionally good, and they did an outstanding job. I would highly recommend them.

We got a new air conditioner ‘cause the roofers messed up our old one of 19 years. They left a bunch of shingles on top of it, and then took them off, and put a cover over it, and kicked it off. We had to have a service guy come out and repair that thing for $700. The tech who came out from Hamilton was fine. He got the old one going. He said since it's 19 years old and some of the fins were bent, that we ought to consider getting a new one. He said he'd take the service charge off of the price. The installation went pretty smoothly too. They had it done in a few hours.

We had a little backup to the kitchen from the main drain. Hamilton sent a technician out. He was very professional. He had to call me because, somehow, my Google Map is saying that I live somewhere else. So, I had to guide him in here. I don't know why it did that, but it took him to my old house. I also got someone from Hamilton coming out today to have my air conditioner furnished because I haven't done it yet for the summer. I would use Hamilton. I would recommend them. I've had a good time with them. I've had a lot of work done. They've put my furnace and air conditioner in, and my electrical box because I had lightning strike my house and took it out six years ago. They did all that work.

There was something that Evergy technically did and they were like, "Hey, you have to fix it yourself.” We called Hamilton and had them fix it. They also did our air conditioner, our heater, and then our sump pump. The one wire that got us involved with Hamilton was over a year ago. Then the air conditioner and heater were replaced earlier this year.

When the guy that Hamilton sent out took that machine, unclogged the sewer pipe, then took the machine downstairs on the basement, he made some damage on the basement stairs. Before entering the stairs, there is a kitchen floor and the kitchen floor by the door is clearly busted and cracked because of how heavy the machine is. After that, he wanted me to sign and said he was not performing any job unless I was not suing them for whatever damage.” I signed so there would be no embarrassment or any legal obligation for them to fix whatever damage that happened. I also don't expect them to do any repairs, but I really don't like to see the door by the basement and the cracks.

We had an inspection and they showed me the pictures of a crack in whatever the part was. The service was very timely. The guy that Hamilton sent out was very efficient and professional. He explained what was going on as he was doing it. They identified the problem and they fixed it in a timely manner. It was a very, very positive experience. We dealt with the sales tech a couple of years earlier with the air conditioning unit, and he was very good and knowledgeable. The technicians who put it in were good. They were very, very pleasant. They explained everything that needed to go in, and they were in and out. They were there in a very timely manner. I’m very satisfied.

We had a drainage backup. I called Hamilton Plumbing and spoke with a person. They told me that they were gonna snake the line. It's working perfectly since. Their quick response was a lifesaver. I would recommend them for their promptness and courteous technicians.

It was determined that we needed a new air conditioner, and I had found that out before, but I wanted a second opinion to see if we could repair it instead of replacing it. So, I had a guy come out from Hamilton. Long story short, because of the type of Freon we had, he said, “You can't fix it.” So, he was supposed to get somebody. He even had somebody on the phone talking about getting somebody over to get me a bid for a new AC, and they never did. So, we ended up getting a different company to buy a new AC from. The Hamilton guy who came out was very nice and thorough. He seemed very knowledgeable. But somebody dropped the ball. I could have called them, but they're the ones that need to follow up on getting business. So, it was a disappointment.

The Hamilton technicians explained everything and what they found. The condensers around the air conditioner need to be cleaned out. They were knowledgeable with everything they did. They explained everything what they were doing.

I wanted my washer and dryer hooked up. I just randomly called Hamilton to see if they would do it, and they did it. The tech was professional and knowledgeable.