Hamilton Plumbing, Heating, A/C & Rooter Reviews

I'd used Hamilton in the past for some other stuff and I like to be loyal to the brand. It seems a very good quality place so I stick with what works. I called them when the exhaust fan in my bathroom burned out. I wasn't sure how to define an exhaust fan and I guess the lady at the front desk probably didn't either so she just submitted it as what I said it was. Originally, it got scheduled as an HVAC then someone else saw it, contacted me, and said that they had to take out the submission of it being HVAC. Because it was an exhaust fan, it would fall under electrical department so they had to re-issue it with the different department.

Originally, we were having some backed up drain lines in our basement specifically in our laundry room and on our downstairs bathroom. We had someone come out from Hamilton and he was wonderful. He did the power snake on a couple of different spots and thought that maybe he had gotten it. He then recommended a couple of different products that we could use to unclog it further. However, it made it worse somehow. It was starting to overflow things pretty badly so we called back out. He ended up not warranting the work that he had done which I really appreciated because then we were able to have people come back out without having to continue paying the house service fee for the same issue that wasn't resolved in the first place.

When our AC went out, we called one place in town, and they said that they think we would need a whole new unit. So, I told my wife we should just try Bob Hamilton. It worked out well for us. They were quick and affordable. I have nothing but praise. Their technicians explained the process, what they would need, and they were quiet and took care of business. It went very smoothly. It took them about four hours altogether. They told me the steps that they were going to take along the way, and after it was done, pointed out what they replaced and what they kept, and where it lined up, and what to expect as far as site visit. We haven't gotten any word from City of Lawrence about needing a site visit, so I think the City of Lawrence took their video that they sent as proof of installation, and I don't think they're going to need anything from us.

I put out on Angi's List that I was looking for a local plumber. Hamilton Plumbing was the first person to call. It was early in the morning. And I was just gonna leave a message, but someone answered and started talking. She asked me where I live, and I told her. She said, “I have a guy that's not too far from where you are. And he's finishing up a job soon. He could probably be there and be to you in about 30 minutes.” I asked her about the cost, and she told me. She asked, “Do you want me to send him?” I said, “Yes, send him.” Sure enough, the guy called me, and he said he was here. I went and opened the door, and he came in.

Our heat pump was kicking on, and then immediately shut down. Hamilton sent out a guy and he was awesome. He worked late into the night and got it to where it was running. We live out in the country, so he had a little scare with a snake, but that didn't scare him off. He said he had to jump a certain circuit in the unit itself to get it to run and stay on. The very next day, we had a Hamilton sales guy come out, and we settled on a unit. Then the day after that, their guys came out and in one day, replaced the outside heat pump, the piping, and the inside furnace. Everything has been working really good. They were friendly, timely, and very knowledgeable. The price is high, but the quality of service was really, really good.

The air conditioner quit cooling on a Sunday. Hamilton told me they would be there the next day, and they were there. The technician said one of the electronics was bad, and another was going bad. He showed me how they were burned when he replaced them. Everything was good. The technician was friendly and professional, and explained what he was doing each time. He was a very good person to work with on all of my stuff. I have no problem recommending Hamilton. If I have problems again, I won't have any problem calling them.

I've used Hamilton in the past. They were quick and knowledgeable. The air conditioner went out a day. They put in a new air conditioner.

I was experiencing different levels of airflow that seemed to be taking longer for the house to cool down. So, I had Hamilton check the outdoor unit to see if there was anything wrong with it. It looked like it was from a price standpoint, from electricity use for the air, it was a little higher, and also the house was taking much longer to cool off than previous months. The tech came out, and the outdoor unit was cleared off.

Hamilton replaced a water heater for me recently. The tech had to come back because I still had water in the basement, and he fixed that. The work was very expensive. But I was very happy with the quality of the work.

I had Hamilton Plumbing address a water spigot outside that was leaking. While they were here, I took advantage of the platinum membership. They did the whole home inspection and determined that the water pressure was extremely high and that the regulator was bad in my house. At that time, our water heater was aged out so we had them fix both of those. They were outstanding. I liked their timeliness, the communication, the openness. The price was reasonable as well.

Our toilet on the second floor was leaking through the ceiling of the bathroom on the first floor. I scheduled a service call online with Hamilton Plumbing and when the representative came to my house to do the in-home consultation, they were pretty detailed and gave a good explanation of what needed to happen. When they were doing the work, they ended up having to cut some pretty decent-sized holes in our walls. We have plaster and lath walls so that made a complete mess. We ended up with three holes in our walls that were 4 feet long. They weren't clean cuts at all, after they had said that they were gonna be clean cuts and have them as tidy as they could. It looked like they just ripped apart the walls with their hands. The guys themselves were nice. It was the cleanliness and the mess that they left that frustrated me.

I had a clogged main sewer drain and the repair person from Hamilton Heat was able to come out the same day, so that was good for me. He was very professional and unclogged the drain, and it works perfectly now. I was satisfied with the job. Hamilton’s price was a little bit higher but the service they provided was very professional and excellent.

I had seen some advertising for Hamilton Plumbing with Lowe's. The other company that I had used is no longer around and I needed somebody to check on the capacitor that had gone bad on the air conditioner. A repairman from Hamilton Plumbing came out and he was timely and efficient. He got things done quickly and the communication was good. The price was fair as well. Overall, it was a good experience.

When my AC went out, I went online and booked an appointment with Hamilton Plumbing. It was easy and the techs who came out were kind, clean and got the job done quick. That was all I was looking for. The quality of the work was good and I have recommended them to some of my clients.

I'm a home inspector and needed a plumbing scope to make sure that the sewer line's all open. When I called in to have the work done, Hamilton must have not understood what I was trying to tell them. All I wanted was the scope to be sent down the plumbing pipes to get pictures of how the sewer line was. The first guy that showed up didn't have the camera, so he couldn't do any of the work. So, Hamilton would send somebody back with the camera to do the work.

Hamilton Heating & Air is there if someone needs them in a hurry. One of the pumps on our central air unit was out, and we had my 86-year-old dad living with us. It was super hot and we didn't want him getting that hot, so we had to call them on an emergency to come fix it. The reps were knowledgeable and the time that they gave me was very close to the time they arrived. They were there that evening. The service was amazing. The tech explained everything he needed to do and why he was doing them, so we understood exactly what he was doing and we had air by the time he was leaving.

At first, communication with Hamilton was fine. They came in and they said that they have no records showing that Hamilton installed the unit. We bought it from them and had them install it. They came out and said that they had no service records, so the warranty was void even though I had a 10-year parts and labor based on the purchase. And they said, since it hasn't done that, the warranty's void. But what they'll do is, if I sign up for this monthly fee, they will waive the labor costs and I'll just have to pay for the fan motor. What ended up being the issue was the fan motor. They would waive the labor, and then they would honor the warranty.

We get Hamilton's flyers all the time and they wore us down after a while. When they first put in our furnace, they didn't have it wired right. They had to come back and fix it, and they got it working. The reps have been been fine.

Hamilton has already replaced our water heater and our furnace in the last two years. We're Hamilton members. We're part of their service. We called them in the evening at about 6 o'clock. And within a couple of hours, a tech was here. She kinda walked us through what to expect and she even showed up the next day to finish the work that she wasn't able to get done that night. Every time we've had Hamilton over, they show up clean. They wear booties around the house to not drag stuff in. They're usually pretty knowledgeable with what's going on and what we can do, and what they suggest doing.

The main hot water pipe on my second floor broke. The service guy from Hamilton was very diligent about making sure he did a good job and taking care of the root cause of the problem. He was on site for a few hours and took care of something that was kind of a critical problem. So, it was good.

Hamilton fixed the toilet the same day they came. I'd recommend them.

Hamilton came out to look at something. The tech was very nice. Hamilton gave me a price for a new part. However, I found that someone could do it for way cheaper so I ended up not using them.

We had been considering replacing our heating and air conditioning, and the Hamilton flyer came in the mail just at the right time. We had them come in and replace our air conditioner/heater unit. From the time they got here to the time they left, it took about 11 hours. So far, so good. We haven't done the heating part yet because it's not cold out. But the air conditioning has been staying right about 78 degrees, and haven't had a problem with it so far. Hamilton was very good to us. They were very good about explaining everything. The work took them a long time, but they have a lot to do. They had to go into a crawlspace under the house, and they had to get the old one out.

I had a sewer clog from roots, which is something I deal with every year, and I contacted Hamilton. They couldn't get to it and said it was probably collapsed and would need to be dug up. I wanted the whole line re-lined anyway, but the rep wasn’t sure. He said that even if they put the camera in and get it fixed, they have to out the camera back in there and see. He showed me the price list and I said okay. They started digging it up and it ended up costing about $10,000 more than what it was going to be originally, which I wasn't super happy about. Then, one of the workers was arguing and complaining and cussing about the original guy.

Hamilton had the longest service record. They’ve been in business longer. Recently, we came home from church and the house was hot. The air conditioner was not working. I called Hamilton that day. They replaced a part. The ac now runs perfectly. Go for it.

Hamilton came out here and did the job that I paid them to do. They fixed it right on the spot. This happened about a week ago, and they didn't have to come back out. No complaints. The only thing is that they could treat senior citizens with a little better discount.

Over the past 20 years, I've used Hamilton a lot. They've been very good for me. I had my garbage disposal replaced here a while back, and it was very expensive. It was like $500 to install garbage disposal, but they did a good job, and then later on, they sent me a $75 discount card on anything I wanna use it for. I was thinking about using it on my air conditioner. The guy that was here seemed to be a regular guy. I talked to him a little bit. His work quality was excellent. I would recommend Hamilton to a friend.

I've always used Hamilton. For 25 years, I've had many issues. I had slow water in my kitchen sink. So, I called them like I always do. The service guy who came was right on time and was very pleasant. He took off this bow and took some calcium deposits out. It's been fine since then. Overall, I have never had anything but very good experience with Hamilton. They have done so much work for me. They've done work on my furnace, my air conditioner, my hot water tank, toilets and everything. I would highly recommend them. They don't try to do extra work. They are very honest about what's wrong and they fix it.

Hamilton was available to fix my problem on a Sunday afternoon. My sink drain was clogged in the kitchen and it was farther than I could reach with my snake. The plumber that came out was great. He had some incorrect information given to him by whoever took the call but it didn't bother him. He was in and out of there in probably 30 minutes, and everything has been perfect since.

Hamilton came out for the air conditioning. They were able to take care of my concern in a timely manner. I have referred them already. While I never give anybody 5-stars because everybody can improve, I'd give Hamilton 4 stars.

Hamilton sent a guy out for my air conditioner unit that wasn't cooling my house. He did a good job, but I told him I would do it myself. It was too expensive. He told me what I needed, what I could do, and I did it myself. I give him a 10 out of 10.

Our AC wasn't cooling off the house. I already knew it was the capacitor and I had no tools. So, we called Hamilton. Somebody came out on a great time. It didn't take her long to come out. It took about seven hours for her to come out at that time. It was 110 degrees outside. Everybody else couldn't get to you until three days. So, Hamilton came out at a sufficient enough time for us. The tech did great. I'd give her all top stars. She fixed the problem and we're happy.

We had a shut-off valve in the bathroom that started leaking, and Hamilton came out and replaced it. Then it started leaking again, and they came back up, and tightened it up, and I have no problems now. The interaction with both techs was really good. They were professional. The second time they came out, he was talking to us a little bit about everything, about why it was leaking. He started making conversation just about life in general. I like that I can call them. I can depend on them what time they're going to come out. They always send me a text too.

I ran a new sewer line and a new gas line. I contacted Hamilton and they sent out a good technician. Overall, my experience was good. If my friends were to ask me about Hamilton, I'd tell them to sell a kidney because they're going to need it. They do good work, but they are expensive.

I had a clogged toilet. Hamilton came out, and the visit was excellent. I was calling a lot of plumbers because I've never had a plumbing problem before. And they were the only plumbers that had technicians available, and I needed it done right away. Everything is fixed and working fine now.

The toilet wasn't running. Hamilton did a good job for me. They came out when I had time, when I was home and they got the issue fixed.

Our AC unit was getting old and struggling. So, we had reached out to multiple companies just to see about getting a new air conditioning unit put in, and we ended up having Hamilton do it. This is the first time we've ever used them, and it went really well. They were in and got it installed within a few days. It was really quick. The technician handled himself really well. I would recommend Hamilton. The biggest benefits in using them are the quality of work and the speediness of their response in getting the work done.

Everything went well in my experience with Hamilton. I had a sewer issue where it was plugged up, and I needed it to be cameraed. The tech came and he brought his camera, and he cameraed it and did everything like he was supposed to. He did a good job. I was very pleased with the experience.

Hamilton serviced my HVAC. My experience was fine. They came, and they did what they needed to. They took care of it.

Everything worked out really well in my experience with Hamilton. There was an issue with my HVAC. They did make a couple of trips to finish up. There were some parts that weren’t accessible to them, so they had to send another crew out to finish up. They were always good, though.