GE Microwave Ovens Reviews
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GE Microwave Ovens Reviews
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Reviewed Sept. 3, 2009
My microwave (JKP90WM1WW), a combo micro/oven unit, turned on by itself, and started burning. Only way to shut off was to turn off the breaker. I see where there were recalls listed in 12/07 for the same problem. However, my unit was manufactured in 3/08, and therefore no recall has been submitted for this model and year, but I think the same problem is prevalent. I have contacted the CPSC today (9/3/09) and understand there is a class action lawsuit filed by a Hasaan ** of Washington, DC, with the same complaint. I have gotten nowhere with GE as they say they have not heard of this problem and would send out a repairman to analyze the problem at $100 an hour, but my best estimate for repair would be between $400 to $600 and no guarantee this same problem wouldn't happen again. I think the only way we can be safe with this unit (if it is repaired) is to shut off the breaker every time we leave the house. What a hassle, but I don't want to come home to a pile of ashes or even have it smoldering while we are asleep. Right now my $2000 micro/oven unit is unusable (purchased 4/08). We have had to purchase a separate microwave to do our cooking. Hope you can help. Thank you.
Reviewed Sept. 2, 2009
I have a two-year old GE Profile SS microwave. It powers on then immediately powers off and then the screen freezes. Sometimes, it powers on again and then freezes for weeks at a time. It is a year warranty and the smart board is $150, not on the GE website. It is $299 on it! That's the end on any GE products. Karma is a **, huh, GE? No wonder your stock is worthless.
Reviewed Sept. 2, 2009
We purchased a new home with GE Profile stainless appliances installed - they cost a premium. The Microwave lasted approximately 16 months before it broke suddenly. $140 service call later, I was informed that it would cost an additional $150 to repair. The condition was a loud ticking noise and absolutely no heating of contents. It turned out to be the main component in the unit...made in south Asia by the lowest bidder. I decided to buy a new one and bought the Adora to save $125. 14 months later, the unit stopped working suddenly (between making kid's oatmeal breakfast) - exact same condition. I am really tweaked by this.
The Refrigerator Ice Maker produced an ice cube that was too large. The ice cubes merged during freezing and caused a severe problem dispensing through the door - a loud grinding noise with nothing coming out. Then it went through 3 of these cheap plastic drive rings located on the spiral dispensing bar. One after the other they broke - a $28 part that cost a quarter to mold. Finally, I stopped replacing it and I just open the door to get my ice - thank you, GE.
Nine (9) emails on their customer service site have gone unanswered. No phone support available. Yet after replacing the microwave, I received 5 letters offering extended warranty protection from the company. Now, I am no idiot (or maybe I am for yielding to my desire to maintain matching appliances), but what does this say about the company? They just took my money at the store and then they inform me that it is going to break in between years 1 and 3. The executives of this company deserve to have all the near new appliances that simply "broke" dumped on their front yard - blocking the Hyundai from getting out of the garage of their palatial mansions.
Reviewed Aug. 30, 2009
I have had a GE SpaceMaker JVM1650 over-the-range microwave. It was built in August 2004 and installed in our house. We bought the house from the first owner in 2006. It is now August 2009 and for the past year, the microwave would just reset itself a few seconds after turning it on. After this reset, I would have to put in the time, AM or PM, and then put in the date, then I would have to try it again. Most of the time, it would work again for a while. This past week, it happened about 6 times repeatedly, so I started researching it. I found that this is most likely a bad magnetron problem that GE has had since the 90's. I called GE and found I only had a one-year warranty. I verified this by pulling up the owner's manual. What a load of crap. To replace the Magnetron myself would have been about $130.
I seriously have microwaves at work from the mid-80's that get the crap kicked out of them daily in our factory and they still work great, yet this microwave in my house in perfect condition can't function as designed. After last week's fiasco, trying to get a burrito cooked, I went to Consumer Reports and found the replacement microwave. I went to Lowe's and got a Samsung, top-rated stainless microwave for less than $300 and it has a ten-year warranty on the magnetron. I installed it in about an hour and it seems to work great. Screw GE and any of their crappy appliances. Our last GE dishwasher in our old house had a recall on it. The GE fridge in our new house doesn't get cold enough and it makes a weird noise at times. The GE dishwasher doesn't' do a great job and the GE gas range takes for freaking ever to boil water. I am done with GE and look forward to replacing every appliance I have with anything but a piece of crap GE.
Reviewed Aug. 29, 2009
My 4 year old GE Spacemaker Over the Range Microwave oven, Model EMO3000, stopped working on August 25, 2009. When I attempted to use the oven, it started and shut down in 2 seconds. The oven required a reset of the clock prior to attempting to use it again. After resetting the clock, the same problem occurred and the unit is completely non-functional. In researching the problem, a simple Google search reveals numerous complaints about the same problem with the Spacemaker ovens. This appears to be a known defect in the product. I contacted GE as this problem is not listed on their website and received generic replies for repair.
My question to GE was directed at acknowledging a known defective product and offering a reasonable solution for remedy. GE is unwilling to take responsibility for marketing a subpar product and encourages repairs, which according to consumer complaints, cannot resolve the inherent defective nature of the product. It is unacceptable to not inform the consumer, at the time of purchase, that this product has a limited lifetime due to poor quality in the manufacturing process. GE is selling defective and sometimes dangerous products and should be held accountable. The microwave oven is too costly to repair and reviews of consumer experiences indicate that the defects cannot be cured. The only option is to discard the product.
Reviewed Aug. 25, 2009
My GE Spacemaker is less than 3 yrs. old and has a mind of its own. It starts beeping randomly and we have to turn off the breaker to make it stop. When we turn it back on, F3 code flashes on the display screen w/ a continuous beep. Sometimes, you can press the keypad and it will function, but most of the time it is dead. I called the appliance store where I purchased this micro and was told I would have to pay an hourly service fee of $70 to have someone come out and tell me what the problem is. Shouldn't a microwave last longer than 3 years? It is so unfair for a company to get the consumers' money and not stand behind the products they promote and sell us.
Reviewed Aug. 22, 2009
I purchased a new GE Profile Microwave, installed it in October 2002. It is vented through the roof, all of the vent piping is insulated and yet we continually get a buildup of grease/oils in the top which drip down inside. There is good exhaust to the outside. Any solution to the issue, model AD929487 S serial-JVM1190WYC-04, unit is a GE Profile Convection V. Consequences: lots of extra cleanup required. The top cabinets are being discolored.
Reviewed Aug. 22, 2009
We moved into a new place on July 29, 2009 with all GE Profile appliances all from 2001. The night before our move, our 2003 GE Profile microwave stopped heating anything - it's completely shot. Since we had to have one based on sale of our house, we bought a new one for $399 with installation. Remember, we moved out of state the next day, so there's no time to search out the best costs.
Now in the new place after only 3 weeks, our Arctica fridge water line was not working, and the fresh food section was always too cold and froze. With our microwave, you could not really read the read-out, and the turntable stopped working immediately. Finally, our double wall ovens stopped working. It's unbelievable. We have only lived here 3 weeks.
Service came timely from GE, and the guy could not have been more efficient or nicer. However, the fridge needs $300 for part plus $85 for service call (We decided to get a new one, not GE.), the ovens had to have a $350 part (He compensated the service call.), and the microwave will need a new turntable motor at $200 and a new digital controller at $300. No! A new microwave is only $300! So, we fixed the oven and are getting a new fridge and microwave. We will not buy GE Profile again.
Reviewed Aug. 18, 2009
We own a GE spacesaver microwave (Model: JVM1870SF2) and the glass microwave tray broke in two while heating food! The unit is about four years new. Ordering one from GE is about $100! I still paid $50 from third-party. Amazing. I have used more variety of GE medical products than probably anyone in U.S. because of my diverse medical training: diagnostic ultrasound; MRI scanners; CT scanners; general x-ray; specialized IR, and cardiac c-arm machines. GE currently cannot repair problems on my cardiac equipment at a major hospital for one year now. As a consumer, every company out there makes junk. Part of the bigger problem is us. We've been programmed to expect less, after years of using Chinese-infused products. Glass microwave plates breaking when being heated?
What did the engineers think it was going to be used for? $100 for replacement. Pyrex glass bowls (same thing) cost $5.87 at Walmart and they use more glass. Come on, GE. I'm obviously a brilliant person to use all those medical devices and my opinion counts big time. I lost $100 for something which should have been manufactured to withstand heat of a microwave oven.
Reviewed Aug. 14, 2009
I purchased the microwave oven 3/2008, interior paint on roof of over bubbled and peeled. GE's fix for this was a can of spray paint which made it worse. Unacceptable fix. I am afraid to use this appliance now. GE should be ashamed of themselves. I will never buy another GE product and will tell all my friends my experience. Consequences: drops paint chips (God knows how much get into food) while cooking.
Reviewed Aug. 7, 2009
On May 29, 2009, I bought four GE Profile appliances, installed by AJ Appliance in Toms River, NJ. Three days later, I called to complain that the microwave and dishwasher don't work properly. The dishwasher doesn't shut off and microwave has a mind of its own. The service man came out and said he has to order parts for both units. After two months of complaining and arguing with them, now it's Aug. 7, 2009 and the units are still broken and I'm getting no satisfaction. I asked for new replacements and they said they couldn't do it. I had to unplug the microwave before it starts a fire and dishwasher will run forever without turning off. The dishwasher melted dishes in it because it won't shut off and continues to heat up inside. Microwave got so hot I unplugged it before it starts a fire. Microwave goes on by itself?
Reviewed July 29, 2009
GE appliances are ** - I have had no name microwaves the last 10 years or more, but my JVM1850SM2SS that we paid extra for in our new home, lasted but 18 months (how convenient - 6 months out of warranty)! Our GE dishwasher also isn't washing dishes on the top rack! We are currently shopping for a microwave, and rest assured that it won't be any product made by GE. I hope their jet engines that power commercial aircraft last a lot longer than my microwave!
Reviewed July 28, 2009
In May 2009, I purchased an all new kitchen appliances from GE. After a few weeks, the OTR MW Model JVM1850SM2SS caught fire while MW popcorn. After 1 minute, the entire MW was filled with smoke and the popcorn scorched. I contacted GE service and the tech told customer relations that the incident was caused by customer abuse.
I guess he knew better than to say that to my face. The fire caused a burn mark in the rear of the unit. GE sent touch up paint but that has not helped. I still have popping sounds when I use the MW. GE's last offer was to replace my unit with a new one. My cost would be 50% of the original price plus $75 service fee. Cost to me would be $312. I told GE that can put the offer where the sun doesn’t shine.
I also requested a copy of the service calls which I received. The service calls do not state a reason for the fire or service performed. I guess they are covering the area where the sun doesn’t shine. Bottom line, do not buy GE appliances. Consequences: permanent burn mark in the MW and occasional flashing when MW is in use.
Reviewed July 26, 2009
I purchased a stainless steel GE microwave oven (JES1290sk01) and one week later the interior light failed. It took three weeks before a GE authorized repairman showed up to make the necessary repair under warranty. After two years of use, there were excessive sparking and smoke coming from the interior panel and the unit ceased working. I won't buy another GE microwave oven. I had to spend the money to replace this item with a different brand.
Reviewed July 22, 2009
My GE model WES1130DMWW was purchased less than a year ago. Poor performance; the paint chipped off inside the microwave, and eventual failure. I need to buy a new microwave already and it's less than a year old.
Reviewed July 17, 2009
I have a GE over-the-range microwave model JVM1650WB003, built in 3/2000. It had been repaired under warranty, faulty magnetron, that is covered by warranty for 10 years. So if this was repaired in the first 30 days, I should still have warranty until 4/2010 on this magnetron. The tech came out and spent less than 3 minutes and said, "the part is under warranty but labor is $140 or you owe me $80 for 3 minutes. How would you like to pay?" My response was, "You can take this GE appliance and put it where the sun don't shine." I have a GE microwave that doesn't work and is taking up space in my kitchen. Good ole GE is sending letters on "What can we do to help you resolve this issue?" Just fix the microwave under warranty. If it quits again, I will not be calling GE.
Reviewed July 16, 2009
Ge Spacesaver XL quit working after two years. GE will offer no assistance in fixing and all parts plus service would amount to more than the cost to buy a new one. I am getting no power at all and from what I have been reading online, many other consumers have had these same problems.
Reviewed July 10, 2009
I purchased all new GE kitchen appliances in May 2009. About 1 month later, I had smoke bellow out of my microwave after 1 minute of cooking microwave popcorn. The incident left a burn mark on the back of the inside unit. The tech said there is nothing wrong with the unit and mailed me some touch-up paint. I applied the paint, but it did not help. Recently, I was standing in front of the microwave while heating some rice, and I saw the flash inside the unit from the same location as the last one. I contacted GE service again, but so far, all I got was a 3-month extension to the warranty that they do not want to honor anyway.
Reviewed July 10, 2009
This is an update to my last report of the fire of my microwave. GE Customer Relations tells me that after talking with service tech that the fire was caused by Customer Abuse. They say that a metal rack must have been placed in the microwave. They will not replace or repair the unit. So much for GE Warranties!
Reviewed July 10, 2009
On July 11, 2009 at 8:00 pm, I noticed that the clock on my microwave was off. When I touched the front panel to try and turn on the microwave, it was very warm, and I could not turn on the microwave. Nothing happened when I pushed start. The handle of the door was extremely warm. I opened the door, and the interior of the oven was too hot to touch. I immediately unplugged the oven!
Reviewed July 5, 2009
Our GE Spacemaker XL 1400 microwave oven filled our house with smoke tonight. It was fine, defrosting spinach, we stirred the spinach, put it back to finish and 2 minutes later, we were in a cloud of smoke. There was no fire in the oven itself. The filters are kept clean. It tripped our circuit breaker. We unplugged it and our walls don't feel hot. We don't know why it smoked and will be up all night hoping we don't have an electrical fire. Hopefully, nothing will happen.
Reviewed July 2, 2009
On 4/20/2008, we purchased a new home. It came with GE appliances. The microwave stopped working. GE repairman came out said "the charge will be $343.57" after 1 year and 3 weeks of service. GE offered (Janet) a new part at N/C but wanted $150.99 for labor. I said "no" and that's it.
Reviewed July 1, 2009
I purchased a GE microwave oven (model WES14500M1BB) for my 86 year old mother on 12/28/08 and it quit working six months later for no reason. I called GE to see if they would replace or fix it and was told that I might be eligible for a type of rebate. I complained that I either wanted it replaced or repaired and was told that if I did not like the rebate program, they would put me down as refusing it. I stated that I was not refusing it but would like to speak to her supervisor or manager and was told that she was a case worker and I was not going to speak to anyone else. I understood that I would be receiving something in the mail for this "rebate" but have yet to hear from them.
I doubt that they will make good on the faulty microwave. I am frankly surprised on how little GE cares for its customers. They build faulty equipment, will not honor repairs or replacements, and their personnel could care less. I am now stuck with a non-working microwave from GE and they got my money. I will not buy another GE appliance again. This is shameful.
I paid $112 for a microwave that does not work. My 86 year old mother who relies on a microwave oven now can't cook at home and I have to spend time writing to agencies to inform on this shameful response from GE. I will probably be out another $100 or more to replace the oven for my mom myself. And it sure won't be a GE appliance!
Reviewed June 13, 2009
Just to say, I bought a GE SpaceMaker in early 2009 to replace the 20-year-old grungy one left in the condo I bought. The oven stopped heating three months later. I scheduled an online appointment with GE, it was kept and the tech said the problem was the magnetron. He ordered one and had it shipped to my home. It came in three days. Then I scheduled a repeat visit. The tech came and installed the part, and the oven has worked fine since then. I was never charged anything, for visits (2) or part.
I was very impressed by GE's policies and performance. But the frequent failure of the magnetron mentioned in an earlier post was certainly borne out by how quickly my SpaceMaker failed.
Reviewed June 9, 2009
I purchased a GE space saver over the range microwave 4yrs ago, model #JVM2070SH. Now, the digital panel needs to be replaced again (it was replaced 9 months after we bought it). I checked the GE website and this model is no longer for sale! It will cost almost $700 to replace and install a new digital panel so it’s almost if not cheaper to buy a new one. I will not buy another GE appliance. So now, I have to go the trouble of researching another brand.
Reviewed June 3, 2009
Our General Electric microwave (model JES1288SH03) occasionally (about every 6th time it’s used) makes a rattling noise, popping sound, bright light in the top right corner by the element and smokes. When I contacted GE they basically told me that because it was more than a year old I would have to pay a technician to come out and look at. According to GE, if it is still heating then there is nothing wrong with the unit itself. Are they concerned at all about the bright light and smoke? No--not as long as it's still "heating"! Why would I pay someone $100-plus to possibly repair a $250 unit that is less than three years old? I opt to throw this microwave in the trash and replace it with something other than a GE product. I will never purchase another GE product. What is wrong with our country that we can't get adequate customer service?
Reviewed June 2, 2009
We have a General Electric microwave model number GE JVM1450WA that we bought in October of 1998 while remodeling out kitchen. Last week, the unit stopped heating food. Everything else seems to work fine, lights, fans, clock, etc. but the unit will not heat up the food. I was instructed that this was due to a failed magnetron and that I should consider replacing the Microwave. The unit is just over 10 years old and the manufacturers warranty has long expired, so I am not too disappointed.
The unit has been a good product but after reading all of the negative complaints regarding General Electric microwave ovens, I am concerned about their reliability. I have recently had to replace two GE microwaves at my work as they have both failed in a relatively short period of time. The first was about four years old and the second one was just over one year old. I have never personally had any other brand of microwave oven but I remember my parents having a Quasar countertop model for over 20 years that just would not quit. They ended up giving the unit away and buying a newer, smaller unit that took up less counter space.
Since my microwave ovens at home and work are all wall mounted, (over the range) units, each new microwave oven installed means more holes drilled in my walls and cabinets. Even though I am replacing one older GE model with another newer GE model, each microwave oven seems to have its own unique mounting hardware and thus requires drilling additional holes in my walls and cabinets. I am starting to worry about the structural integrity of the wallboard and cabinet bottom to hold up the microwave oven securely. It seems that the mounting hardware should be standardized, at least within the same manufacturer's line of product!
Reviewed June 2, 2009
I only had my GE microwave for 1 year, then all of a sudden, the buttons stopped working. In order for me to get to work, I have to unplug it and then use only the express buttons to cook food. I can't set my own time to cook food. The start button, the clear button--none of the buttons work. When I want to re-use the microwave again, I have to repeat the same steps of unplugging it then pushing one of the express buttons. This is tedious, because it is mounted over the stove and my family needs to use a step ladder to unplug and plug the darn thing when they need to use it.
I had no idea after reading all of the other complaints on this page that GE had so many problems with their products. It's a lesson learned for me. Now I'm worried that all of my other appliances will stop working, because they are all GE products also and just over a year old. And I really don't want to pay for new appliances because this company fails to produce reliable products.
Reviewed May 29, 2009
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Reviewed April 20, 2009
I bought a brand new GE microwave over the counter from Lowe's in Williamsburg, VA on Feb.19, 2009. We had it installed by their subcontractors, Gault Electric, the next week. They picked up the microwave and brought it to us when they came to install it. From the very beginning, my husband and I kept smelling something but we thought it was the newness of it. On Tuesday, April 14, I was using the microwave and all of a sudden, I smelled something burning and it cut off. Everything just went blank. I immediately called my husband at work who said to call Lowe's, so I did. I told them what happened. They got in touch with GE and called me back saying GE wanted me to call them. GE proceeded to say that I'm under contract, so they can send a repair person out. I said I don't want my microwave repaired. I want a new one. We went back and forth on the matter. They said I would have to go back to Lowe's for a new one because that's where I bought it. All they can do is repair it if it can be fixed.
GE went as far as to say, "If you bought a pair of shoes from a store and something was wrong with them, you wouldn't send it back to the manufacturer, would you? You would take them back where you bought them." So I said, "Okay but Lowe's is telling me to call you." Again, GE said, "We can send a repair person out. You have a 1-year contract." So after a few calls speaking with Miranda and Debbie, I called GE back to set up an appointment. The repairman (John) came on Thursday, 04/16/09. He told me that the microwave had a bad power board and showed me the part, and that's why we were smelling something. You could see the burnt part. John thought he had a part for it, but it wasn't the right piece he said after me telling him that Lowe's said if he deems the microwave unfixable, then I could get a new one.
He said, "Of course, I'm a repairman. I can fix it." I said, "But I want a new one." So he said I would have to talk to Lowe's. He could set up another appointment to come back with the part and fix it. I made the appointment which was Thurs., 4/23/09. I called Lowe's to let them know what the problem was and again I stated I want a new microwave. If I wanted one fixed, I would have kept my old over the counter microwave that I had for 12 years since we bought our home. So on Saturday, 4/18/08, the repairman John called me to say he had the part and if I would be home, he could come by since he was in the area. Confused on what to do, I asked him to call me back in 5 minutes. I asked my husband and I called Lowe's and spoke with Debbie. I told them GE's repairman wanted to come today. Debbie told me to let him come, that's what she would do. Again, I told her I still wanted a new microwave (over the counter) but I would let him come.
When the repairman called me back, I told him to come on and he did. And right now, it's working. But I'm not comfortable with that one. I paid for a brand new and I got a faulty one which had to be repaired in less than 2 months. I'm still waiting to hear from Lowe's. I spoke with Debbie on Saturday and she promised me she would call GE when she came in Monday, 4/20/09. In fact, she said she would even come in a little earlier to take care of this matter. I haven't heard from her today. So I called the store again and spoke with Katelyn. She said Debbie wasn't there and Miranda was in a meeting. So I'm still waiting to hear from them. I want a new microwave. I really feel as a consumer, I'm not being treated fairly. Lowe's is worrying about getting paid from GE so that has to have a sign off from GE. In other words, I am really upset. Everybody seems so sympathetic but not enough to give me, the consumer, a new microwave.
Reviewed April 20, 2009
I bought a JES 1290 microwave/convection oven in 10/2007 for $205.00. In 4/2009, 1 1/2 years later, the whole right inside made a loud pop and caught on fire while making popcorn. I called GE and explained the situation. They were going to be more than happy to fix it, but it would cost me a trip charge plus parts. I explained that I was only out of warranty by 6 months. She said she was sorry but could do nothing. I could see if it was just a $50 or $60 micro, but it costs over $200 and to me that's no peanuts. I just figured a product was made to last more than a year and a half, but I guess I was wrong. I will never buy another GE product again.
Reviewed April 20, 2009
We have had a GE Spacemaker over-range microwave oven for 5 years now, with fairly heavy use, and it continues to perform perfectly.
Reviewed April 18, 2009
From last evening on, the GE over-the-counter microwave oven began to buzz even when I open the door. After reading the complaints from this site, it seems that I have to replace it with a different brand of microwave oven. Hopefully, I can find a matching one per color and size.
Reviewed April 16, 2009
GE Profile microwave oven model JE 1860GB 001 threw sparks above the panel behind the light and burned a hole in the metal. We have a counter top microwave oven until we decide what we are going to do. We don't want to get another GE but all our kitchen appliances are black GE Profile. I now wish we had gone with another line of products, but GE is supposed to be a good brand name.
Reviewed April 16, 2009
I would like to tell you about a fire that I had last night using my 1985 GE Spacemaker Microwave oven (model number JVM61001). Hopefully, my story will save your life and you'll replace your old microwave. My wife was melting some butter last night when I saw sparks flying around the inside of the microwave. Then, smoke and fire followed. I couldn't believe it. I opened the door and blew out the burning plastic cover of the magnetron, which is on the top inside of the microwave. A hole was burned through the cover the size of a quarter.
After speaking with experienced people in the appliance business, I've come to learn that all microwaves die a death like this. They either burn up their wires, start smoking, buzzing, or start on fire when the magnetron focuses too much power in one spot. If I had known this, I would have bought a new microwave every five years just to avoid the fire hazard. I am so glad I was home when this fire happened. I can only imagine what the outcome would have been if someone else like my kids were operating it at the time. The moral lesson is toss out your old microwave frequently at least every 7 years. Don't wait for the fire to happen. Save your life and avoid the imminent threat to your family. Be smart. Toss it out. Report your claims to the U.S. Product Safety Commission.
Reviewed April 14, 2009
We bought our GE Profile Spacemaker XL 1800 36" Microwave oven in 2003 for our remodeled kitchen. It is designed to about our range and to fit snugly between the cabinets. The other day, it just stopped heating food and made a loud humming sound. After doing some research online, it seems that there have been many problems with this GE product and, in most cases, it is an issue with the magnetron. I do not want to pay hundreds of dollars for a repair visit and another $150 for the part. Because our cabinets were built to fit the microwave, I need a microwave of the same size if I'm going to replace it. Has anyone repaired/replaced the magnetron themselves? Are there any easy-to-follow instructions on doing this?
Reviewed April 10, 2009
I was baking a small potato in the GE Spacemaker Microwave. I heard the alarm go off in my apartment and noticed that there was smoke filling the kitchen. I saw a fire in the microwave and tried to press the off button. However, the off button would not go off. I pressed the button for at least a minute and then opened the door of the microwave to get the potato out. The microwave evidently just stopped. Of course, the microwave is inoperable. I am very concerned that a microwave can just start random fires.
Reviewed April 8, 2009
We bought a GE microwave oven about 2 months ago. After about a month of use, it gave a loud buzz, lit up, and smoked. We were stupid and did not keep the receipt, so we went out and bought the same one (because it was the size and color we needed and we assumed it was just a fluke). We have had the new one for 2 weeks, and it did the exact same thing! This time we kept the receipt and returned it. Obviously, after reading all of these posts, GE needs to recall these microwave ovens! Before this, we had a Litton microwave that worked for 25 years! It actually never quit; we just felt it was time to upgrade to digital. Big mistake. Things are not made like they used to be. I can tell you this... I will never buy a GE product again.
Reviewed April 7, 2009
On 10/22/04, we bought a JEB1095SB GE Profile Microwave and paid $872.10 for it. On 1/21/05, we paid $150.50 for the service call to repair the magnetron and diode that went out. That was the first time. Later on that next year, it made a loud vibrating noise followed by a pop with sparks flying out and no heat. There was no way we were going to pay the outrageous price of a GE service call again, so my husband being an electrician fixed it. Last week (04/2009), it happened again. I got online and that is when I saw all of the complaints on this model. Apparently, GE hasn't learned a thing since the first complaints in 2000. You would think a company as large a GE would get their stuff together. I am very angry and I will never buy GE again. We have since replaced the GE with another model that was way cheaper and heats a whole lot better than the high priced GE ever did.
Reviewed April 3, 2009
My GE Microwave oven just stopped heating. Everything else looks good though I do hear a humming sound when it runs, but doesn't heat. The model no. is J T965S0K2SS.
Reviewed April 3, 2009
I had my GE microwave for only 2 months and the magnetron tube split in half. After GE replaced it, now the vent fan comes on and off when the microwave is not in use. It has been 2 months since they replaced the magnetron and now it split again. When is someone going to do something about this? Why would GE continue to keep selling defective merchandise? My microwave was my Christmas present and it's only April 3rd, and the magnetron has gone out twice. It takes a week for GE to come and look at it and then they have to order parts and then they have to come back out. It seems like that would be costing them and they would manufacture a magnetron tube that wasn't defective. Shouldn't someone step in and help the consumer? Why are companies allowed to sell defective merchandise? Isn't there a consumer protection agency?
Reviewed April 2, 2009
In Oct. of 2008, we purchased a microwave/convection oven from our local Home Depot. The first oven had a fist-sized dent on the side and had to be replaced. When the second oven was installed, it would randomly make a loud buzzing noise while cooking the food and did not brown the food evenly. Home Depot came out and checked, but they were unable to make the oven produce the buzzing during their visit.
After dealing with this for several months, we decided to ask for the oven to be exchanged. I called the number on the GE warranty book and was told we were out of luck, no exchange. I asked if I might talk to someone else and talked to Bobbie ** at a 1-800-386-1215 number. She told me Home Depot was obligated to stand behind their products as a GE distributor.
Home Depot replied that their warranty only covered thirty days. The expediter called GE and arranged for a technician to make a service call on Feb. 20. On the 19th, someone called from GE to troubleshoot over the phone. She told us the magnetron tube would make different noises due to different types of food being cooked. (It would, however, produce the buzzing at different times while cooking the same food.)
When the GE technician arrived the next day, he was unable to fix the problem. He told me the uneven cooking appeared to be a design problem. I asked for him to just exchange the oven, and he replied even his boss couldn't get an oven exchanged. How is it that a purchase in excess of four hundred dollars is not backed by warranty? We had the product less than five months, and I expected a company as large as GE to be reputable. We ended up buying a much more expensive oven that actually worked. I think GE owes me the additional difference in cost. I'll never buy another GE appliance.
Reviewed March 31, 2009
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Reviewed March 17, 2009
I purchased microwave, washer, dryer, stove, dishwasher, air conditioner all at the same time and everyone of them have had to be repaired within the 1st 2 years of use either by a repair man or by myself. Also I have found that most appliance repair shops will not work on anything from GE... the air conditioner, dryer, and microwave could not be repaired economically and I had to repurchase. I do not seek a legal remedy but I do tell everyone I see and come in contact with not to purchase anything that says GE. I also say the same thing about GM products... I have a 1989 pick up with a broken door handle and a 1998 with the same handle in it that is also broken... I stopped buying GM because of a 5 dollar part. All corporations are designing things to wear out quickly and I'm sick of it. I now buy consumer reports and try to pick more wisely. Please let GM and GE both go broke. The USA will be a better place for it... Coast soap has redesigned their bar to give less soap and to fall apart within 3 to 4 uses. ** the middle class that's the program for big corps and government now with the Dems and Obama/Pelosi.
Reviewed March 12, 2009
Reviewed March 12, 2009
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Reviewed Feb. 6, 2009
GE, what a company. First of all, don't ever buy a GE appliance or dare I say anything from this company. Bought a new house 6 years old, furnished with GE appliances: dishwasher, stove, microwave. Refrigerator is Amana, no problems. Come home from hospital after having a baby and microwave does not work, great timing. Call for service, rude technician comes out and says, "You need a new microwave. Here's a bill for 100 for that brilliant advice." Hormones kick in, call and ** so much they have him come out and fix it for free, minus the 100 dollars for service call. Thanks for the favor. Fast forward one year, dishwasher starts flooding water all over the floor into finished basement.
Happens a couple of times, decide to hand wash, much cheaper than having a service guy come out to tell me I need a new dishwasher for 100 bucks. Hand wash dishes for family of 4 until we can afford dishwasher. 2 weeks ago, surprise! Oven goes. My husband calls and makes appointment for service, tells them the part and what's wrong with it. Rude service tech comes in, sits at my kitchen table with his laptop and tells me it will be over 300 dollars to fix the oven. He has the part in his hand. His labor is 175$. It would maybe take him 15 mins to install part. Oh, best part is the top burner is broken too but I'm too petrified to ask how much that would be. Refuse service. At this point, I want nothing to do with GE.
So now I just lost 100$ for an estimate and I still have a broken oven. Called customer service and all they say is, "This is a valid charge, ma'am." So now, I have a broken dishwasher and oven. And I'm out 100$. Going to refurnish appliance with anything but GE or any company owned by GE. They really suck and besides, I think appliances should last more than six years anyway right? From what I have been reading, it looks like I'm lucky. I got more than one out of them. DO NOT BUY GE. BUYER BEWARE!
Reviewed Feb. 4, 2009
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Reviewed Jan. 3, 2009
Had an overhead GE Spacemaker Oven when we bought our home in 1992. The magnetron went out so we replaced it with a new oven in 1999. Now the handle has broken off. I won't buy the $55 handle because I don't trust the GE oven to last much longer. Super glue works fine.
Reviewed Jan. 3, 2009
Who can tell me which microwave will replace the one that I have that only worked for 2 years. It is surrounded by tile, therefore I would prefer to only replace the inside, rather than the whole thing. My current microwave is no longer available at Home Depot. It is Model #JVM1653SH02. Can someone tell me the model number that would replace this one without my having to demo my kitchen?
Reviewed Jan. 2, 2009
The GE Monogram model ZMC1095SF03 is a great machine to look at and for show. However, it lacks quality and customer support from GE. We purchase a brand new home from Lennar Homes and they had installed appliances. Our Monogram dual use microwave (ZMC1095SF03) gave out within the first 18 months. Fortunately, right after the warranty expired. We call GE and they sent a technician who replaced the magnetron. The technician charged a small fortune for about 20 minutes of work. I was shocked when he billed us $389 dollars. To my disbelief, the magnetron just broke down again. A little over a year since the last repair. That's another $400 to repair. Since I didn't pay for the extended warranty, I had to dish out more money. At this rate, I'll be paying about $400 every other year for this piece of ART.
Reviewed Dec. 31, 2008
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Reviewed Dec. 12, 2008
GE Microwave Ovens Company Information
- Company Name:
- GE Service Contracts
- Company Type:
- Public
- Ticker Symbol:
- GE
- Country:
- United States
- Website:
- www.ge.com
