GE Air Conditioners Reviews

Here we are 2015, it has become very clear that the fan motor is failing under some kind of heat load. Unit freezes up, set for two hours, it runs again for a while. Tends to ironically freeze up early morning or late night. Makes no sense to me other than I know it is the motor. No need to grab the megohmmeter. When it is hopefully cooler, I will pull this thing and re-engineer the motor/fan system because I will not use GE here again. Come age 10, like most rotary compressors, I expect it will die. If not, I will run it into the ground and salvage the good generic parts from it. Looking at my a/c junk pile outside, has me looking at what can be put back in service as a back up unit/s from now on. That is because it is becoming more and more clear on this website, if you buy window units, you had better know how to fix and re-engineer them! Cheap stuff from China aka PRC.

Then I saw many online reports that these heaters have lots of problems. So I asked for a customer service supervisor; after a 5 to 10 min wait, ** came on. I told her I have out of state relatives visiting including small kids and my 80 year old mother and we have no hot water. I asked what would be the next step if on Tuesday the pilot assembly did not work. ** would only say that she could not discuss the next step until it actually happened. I asked to speak to her supervisor and she said she would transfer my call. I was left ON HOLD FOR 42 MINUTES.

I complained about the 42 minute wait, to the supervisor, **, who dismissively said she is the only supervisor and was busy with a customer call the entire 42 minutes. I asked why not take a name and number and call back? Uncaring, she said that "each call takes as long as it takes.” I doubt the prior complaint took over 42 minutes - please pull that tape. When I complained that my family reunion was being ruined by GE/Rheem's faulty water heater, ** flippantly said, "It's not faulty if it worked for five years." Appalled at her argumentative manner, I pointed out that it is guaranteed for nine years, therefore it is faulty and I told her how inappropriate it was for her to make that comment. She defended it and continued with her insensitive and tacky comments. Please pull the tape.

** does no service for GE/Rheem or their customers. What an awful supervisor and role model. ** expressed zero concern about my problem. She would rather argue than assist. (Maybe she did spend over 40 minutes arguing with a person before me. Maybe not.) Her only suggestion was that I spend a great deal of money for a plumber to come out on the weekend at time-and-a-half or double-time. I understand that parts fail. But there is no excuse for such horrible customer service. Sadly, training will probably not help **. There is no training that will teach her how to care and be courteous. I will probably have to pay a lot of money to put my relatives up in a hotel.

I explain that it's not only rust but a oily like chemical in the back of it. They had a Repairman come out just to agree with them. Even he refuse to Listen to me. I call GE again as I cannot use this unit like this. It has clump of dried rust color substance in the side of it. And the back is rusted out. Now I stuck with a brand new unit which I cannot full use for fear of catching Lung Cancer. I made appointment to have chest X ray and I have asthma which I never had. After I get medical checked I will contact a Attorney for Damage cause by this Unit. I never buy another GE product ever.

This unit has a lot of water Floating around in it Just setting which can cause Mold and rust in back and side of it. Only had unit a year and couple months. Someone at GE told me to Call Customer Relation and explain and that they would replace the unit. I contact GE Customer Relation and they refuse to replace the unit. Now I am stuck with the AC and the extend warranty all I paid for. It's a GE scam. Hazardous to Your Health.

We wait...then our customer advocate (misnomer) says she is sending a replacement. Days go by and we don't hear from anyone. We are now three weeks without an air conditioner. I email her and tell her that nobody has called and she says that we have to give it "travel time." We are in Denver and know that there are air conditioners all over the place. But those aren't "ours." Another week (now a month without an air conditioner) goes by and she emails me and says that it has arrived but can't be delivered until the next Tuesday... She is sorry. She can't help get it to us any sooner.

Tuesday comes and I wait for the delivery. The delivery business calls at 2 PM and says that we are 14th on the delivery list but they will be coming before the end of the day. We wait until 9 PM and no call, no delivery. I then sent an email to our "advocate" and said enough is enough. If we don't get the air conditioner by 10 AM we are going out and buy one. We are now over a month and GE is riding on "our protocols" and "we're sorrys". I get another jumbled email from our advocate telling us to go out and buy an air conditioner "as soon as we can" to take care of us over the long 4th of July weekend. She has just found out that they cannot deliver our air conditioner for another 5 days. The delivery company is backed up due to the holiday. She is sorry they didn't call... She is sorry that she couldn't get it delivered when she said it would. But, she would send a "good will" voucher toward $150 for a unit that might keep us cool while we continue to wait for our $800 replacement air conditioner. We can buy one at Walmart... What!

We told GE that we just want our money back. We don't want to wait anymore. Just give us our money back and the cost of installation. We paid $790 for the air conditioner and installation. Just give us our money back. We have been more than patient and put my health in danger. I am in the middle of changing seizure medicines and getting overheated can make me have a seizure (I did have one during this over-a-month period). Our advocate said she can't take it back. Perhaps we could take the replacement and sell it ourselves and get our money back! She wants us to go into the air conditioner sales business! It was left that we want our money back and she said she won't give it. They cancelled the delivery of the replacement and left us with the non-functioning lemon air conditioner. They have the right to do that, she told us. At GE they have protocols and this is one of them.

I'm a retired Electronics Technician and I figured out the problem on my own but I refuse to fix it on my own. That should be GE's job and a commitment to the consumer who purchased it from them. So on the third attempt at a GE repair, I explained the problem to the service technician and showed him why the A/C unit was not working. This was because he was not being allowed a third attempt at repairing the same problem. He had to call the Engineering Group first and explain it to them, whereupon they confirmed the problem and basically told me it couldn't be fixed and that I couldn't use it for the purpose I bought it for.

So what I got is an air conditioner that I set to cool at 75 degrees, but the thermostat setup does not turn the unit on till the room reaches 90 degrees. That's the best GE can do, and they call it acceptable, and I get stuck with an in-the-wall A/C unit that doesn't work for the room I bought it for. Basically what they need is a remote thermostat to make the unit run correctly in the cycle mode but no such part is available. The real problem is the A/C unit needs air flowing through the unit before it senses room temperature correctly and that initially doesn't happen in the cycle mode.

Later customer service representatives just tried to follow up and "send another message to dispatch" as Bridget did that morning. Not one person said they could get a direct communication to dispatch to help rectify the situation or that Consumer Complaints could have contacted dispatch directly. We only found out at the end of the day and when nothing could really be done after calling Consumer Complaints. We waited because we thought customer service was doing their best to help us, which seems now not to have been the case. VERY DISAPPOINTED! POOR INFORMATION, POOR APPOINTMENT SCHEDULING, POOR CUSTOMER SERVICE.

We doubt we will buy another GE product with this type of service. As all consumers know, you are really buying the product AND the service. Despite the situation, we had no complaint with the technician aside from the wrong appointment scheduling. We are mostly dissatisfied with the customer service that really could have shown better diligence and done a better job of fixing the situation.