GE Air Conditioners Reviews
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About GE Air Conditioners
GE appliances come with a standard manufacturer’s warranty, but the company also offers extended protection through Bodewell Care Protection Plans. Administered by Assurant, these plans cover functional part failures resulting from normal use. Coverage is available for individual appliances, so you can customize your protection plan.
GE Air Conditioners Reviews
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Reviewed July 13, 2018
I'm just so upset with this GE product. I purchased a GE 12000 BTU (AEL12AVH1) air conditioner summer of 2016 from Home Depot, it worked fabulously for summer of 2016 and summer 2017. Turn on the AC unit on the first hot days of summer 2018, the fan blows and the compressor comes on but no cold air comes out. Called for repairs, he said it would cost more to fix it than its worth. He said there's a leak and no coolant is in there. I'm crushed as I paid good money for this unit and it still looks brand new. I will never buy a GE product ever again.
Reviewed March 13, 2018
Bought a GE 6000 BTU window AC and it has performed very well. It cooled down a 600+ sq ft apartment pretty well which was surprising. Definitely cheaper than central AC if you can go that route. Mine has a maximum wattage of 650 watts while on "High Cool." I highly recommend this unit as it will freeze you out.
Reviewed July 12, 2017
Designed by idiots. This piece of junk (GE AEL10AV) is designed to fall out of your window. It cannot be safely installed in a standard American double hung wooden window... like Andersen 400 series. The unit is designed for metal framed windows. A wooden sash will not fit in the undersized channel of the top rail of the unit. DO NOT BUY THIS UNIT!!! It is a disaster and customer service won't admit it. Even GE's own service techs admit it is not designed for an American wooden window. Save your money. Buy LG.
Reviewed June 6, 2017
I just wanted everyone to be aware of the window unit air conditioners sold at Home Depot! I bought a 800 btu window unit for a 200 sq/ft room at Home Depot that cost me $430.00 dollars and only lasted me 2 years or in reality just 2 summers or just 6 months. I live in Minneapolis, MN, so our summers are usually just 3 months long. My warranty was just one year, so I had to pay to have it looked at (100.00 dollars). The technician told me that my compressor was shot, and I asked how could that be? He said that it is quite common for GE a/c units to go bad after 2 years, even though I bought it brand new at Home Depot! GE told me that I was out of luck! Thus, I just wanted to warn all consumers to watch out for GE A/C units. I will never ever buy another GE product! Sincerely disappointed GE customer.
Reviewed Dec. 8, 2016
Has made mine and my dogs live. Easy to deal with. Not many shade trees here so full sun all the time. I also love to cook so it helps with the oven being on as well. Never has been any problem. Works great. Cools my house down really fast and keeps me and my dog from roasting in the hot summer. Well it's a normal nice looking wall air conditioner with buttons, some knobs and slats for the air to get through. They all pretty much look the same but the quality is good and sturdy. It never fail me. It's a workhorse and I'm happy it has never been a problem. A little noise but not a lot. Well it always turns on so I'd call that very reliable.
Reviewed Dec. 7, 2016
It works quickly to cool down rooms and it has helped me get through hot days and nights. I have owned it for 10 years and it is still working. I am satisfied with its performance and recommend it to anyone in the market for an air conditioner. This air conditioner is typical of all others as it looks the same as other brands. It has vents for the air to circulate and a remote control. It is simple to use.
Reviewed Dec. 6, 2016
I think GE air conditioner is quite cost effective and consumes less electricity without any compromise in performance. I am just critical of loud noises it makes. It performs great and fulfills all the cooling needs of an average household. I totally recommend it. It's a nice air conditioner. It performs really well. Its looks are really good and attractive. Colors are pretty and goes with my home decor. I wish it comes in more different colors and patterns. They are quite reliable and sturdy. I am using one since last 2 years and yet to experience any breakdown. I am fully satisfied as far as reliability is concerns.
Reviewed Dec. 5, 2016
It worked well. I was pleased with its performance for the price I paid. I wasn't sure it would cool the amount of space I needed it to, and it did. It looked as good as other models. I've used it for 3 years now, still going strong.
Reviewed Dec. 3, 2016
Provides much needed relief in hot summer months. Very reliable and efficient. A good bargain for the quality of product. Easy to use. Good output. Keeps the entire place cool. Going strong and runs silently, Performs very well for the price paid. Not too clunky. Fits into the appropriate area without being an eye sore. Color matches the surroundings. Not too big for area. Looks good. Works perfectly. Has not needed any repairs. Has not shut off unexpectedly. Runs as it is supposed to. No change since the first day of purchase.
Reviewed Dec. 1, 2016
Very well made product that is affordable. A brand that is very reliable. Does a great job. Worth the price. Easy to use and install. Recognizable brand for parts and servicing in needed. Puts forth the performance you expect and more. Very quiet compared to other models looked at at the time of buying the one we have. Variable settings to be able to adjust output as desired.
Most of these units are very standard. Not a lot of difference in outside appearances across the board. Made to be very generic in most cases. GE is a basic color and blends in with the surrounding room and walls very well. Doesn't stick out as offensive. Has stood up over time. Never had any issues with the performance or the use. Works every time its turned on. Never had any issues with the cord, the output, the controls or the motor.
Reviewed Nov. 29, 2016
I like the make of these air conditioners. They cool very well and save energy. I always have I set at 70 always. Does require a lot of cleaning of the filters. The performance is awesome. It cools very well in my house set at 70 degrees. I currently have three window units in my house. They save you a lot of energy. The only thing is the filters do dirty real quick if you're in a rural area. The appearance is good. It all depends on what you are looking for. Although it would be nice if they would start making the air conditioners in darker colors because white gets dirty too easily. The reliability of the air conditioner is awesome. Like I stated before it cools very well. I have three of them in my home and currently just use one to keep my home cool at 100 degrees outside so it's very reliable.
Reviewed Nov. 28, 2016
This product has brought great joy and comfort into my life and it is something I use nearly all year long. I have had my GE air conditioner for 3 years now and it still runs like brand new! I have never had any issues and it helps to improve my quality of life and gives me peace of mind. I feel so lucky that I was able to afford to out this in my home! GE products from my experience, have always been modern and up-to-date. It fits well in the space chosen and it has a very sleek and innovative feel and look. Overall, this product has not given me anything but complete satisfaction. I would recommend GE products to anyone and everyone that I know.
Reviewed Nov. 27, 2016
It worked well, fast, very nice brand, very efficient. Also didn't cost much to run. Keeps room cold for hours. Worth the money. Would purchase again. Cools rooms fast. Keeps them cool for hours. Doesn't cost too much to run. Very powerful, good brand. It was a nice, white unit. Perfect size, fits in window good. It wasn't too fancy but it looks nice. Very reliable, quiet too. Never gave us grief, always held up. I would definitely recommend this unit to people.
Reviewed Nov. 26, 2016
The unit was in line with others on the market. It worked well for many, many years. I would purchase another if I were in the market for a new a/c. It was fine. No major repairs were needed. We just needed to add Freon from time to time. It was energy efficient for the time. Plus it was not as noisy as some other units. It looked like an a/c unit. They generally are not the most attractive machines. There was some shrubbery around it which hid it and muffled noise. It kept us cool for many summers. It really was a good unit.
Reviewed Nov. 25, 2016
This air conditioner has been such a valuable part of our daily life in the summer months here in Maine. We use it in our main rooms to keep cool and it works great. This air conditioner performs very well for our family. We have had it now for 3 seasons and it has not failed us yet. It cools our room very fast and then we are able to put it on fan mode to maintain the coolness. The appearance of this air conditioner is nice enough. It is white and is not too bulky. It fits in with our room decor and actually creates a nice accent to the furniture. This air conditioner is very reliable. It works whenever we need it to.
Reviewed Nov. 24, 2016
I have certainly gotten my money worth for the years it has lasted. I would buy another GE air conditioner without hesitation. It continues to run without a problem after many years so I believe I have gotten my money's worth and therefore received a good value in my purchase of GE air conditioner. I have owned this GE air conditioner for years without a maintenance or problem issue. Can't ask for much more regarding reliability.
Reviewed Nov. 23, 2016
GE air conditioners always kept our home cool and comfortable - the cost of running them was affordable and we felt like we got what we paid for. The performance of these air conditioners was always very satisfactory. We never had a problem with them and got many years of use from them. The air conditioning units were nice looking and fit into the room appearance just fine. Whether it was in the bedroom, kitchen or living room, the air conditioners did not distract from the rooms appearance. Every GE air conditioning unit that we have ever had was very reliable. We did not need any repairs on any of them during the time we had them.
Reviewed Nov. 19, 2016
The product that I have is very Energy efficient and extremely reliable. The product is very Low maintenance and extremely easy to use. We are very happy with our product and experience. This product works great and is very reliable. We never had to fix any part and it cools down the house greatly. We will and have recommended this product to friends and family. This product is very nice looking, it is not an eye sore and looks very nice sitting in our window. We have had many comments about how it fits perfectly and is not loud at all. This product has easy buttons and maintenance. It is pretty much self explanatory and the filter is extremely easy to clean out. It has a beautiful timer on it so we can set on/off times.
Reviewed Nov. 18, 2016
It's made life more comfortable for me and my family. We absolutely need our GE air conditioner during the summer when it's really hot. My family is grateful for a good working air conditioner that GE provides. This thing is a workhorse. We've had it for 9 years and it's still a solid performer. I would absolutely buy a GE air conditioner again if something were to ever happen to our current one. The appearance is about what you would expect for an air conditioner. I would recommend GE to my family members and friends. This is as reliable as it gets when it comes to an air conditioner.
Reviewed Nov. 17, 2016
Price varies on how powerful, large, or small you want the air conditioner to be but whatever you pay it's well worth the price if it entails a cooler home. They perform great and are long lasting. I haven't had any issues with my air conditioner and it's been quite a while since we purchased it. Appearance shouldn't be everything especially when it comes to ac's because physically they aren't appealing but it's the inside that matters such as the motor and such. They're very reliable. If they weren't I would assume that the company wouldn't produce other household products such as light bulb and other ac devices.
Reviewed Nov. 16, 2016
Even though I'm not in a southern state the heat bothers me immensely. Having my bedroom cool is necessary. The excessive heat makes me ill. This a.c. unit is a very small window unit, as my bedroom is very small. It worked very well the first year, but wasn't cooling as well the next year. Filter is clean, not sure why or if it can be recharged. No info available on that. Fit very nicely in a small window, without gaps in either side. Looks as nice as possible for a window unit. Not a whole lot of unit sticking outside the window, so it doesn't look ugly. Easy to install also. I've used it now for 4 years, it still works well enough.
Reviewed Nov. 15, 2016
It kept us very cool at night in a bedroom on the second floor. We were able to sleep very comfortably and sometimes we even used a light blanket. It worked very well in an extremely warm room upstairs and there was not even much of a jump in our electric bill. Each time we turned it on it did not take long to cool down our very large bedroom. It was a very modern looking unit and when the drapes were closed in the room that it was in you could not even tell that it was there (that is - when the GE air conditioning unit was shut off). Each and every time that we turned our unit on it would cool down our large bedroom very quickly. It was also a very quiet unit and even if my little baby granddaughter came to visit, it did not wake her.
Reviewed Nov. 14, 2016
Excellent. Worked fine. Loved it. It's easy to use, convenient, durable. We have has this air conditioner for over 3 years and still works amazing. Cools a room in minutes without any problems. Doesn't make a loud noise.
Reviewed Nov. 13, 2016
It was cheaper than a lot of brands and worked for more years. It wasn't the cheapest brand but it definitely had better quality than the cheapest brand. Stayed cool for 6 years before it needed to have more coolant put in it. After year six we moved though and left it for the next renters. It was a good air conditioner though. I liked the digital temperature and numbers on the air conditioner, and I certainly liked having the remote with it. The remote was very convenient. I never had a problem with the air conditioner until year six. It always worked just fine every time we turned it on and it blew cool air.
Reviewed Nov. 8, 2016
My mistake to buy in summer. Better price at the end of the year. Price matching helps. Shopping around is best idea. Gets nice and cold. Some days I need a blanket but it sure feels good on days when the temperature is so hot outside to come into the cold air. Normal color would be nice in color choices but takes up a small space. Is what you expect in a air conditioner. Doesn't stand out or too bulky. Works great and feels so good on really hot days. Stays at the temperature you select but sleep setting is nice for when you're not home.
Reviewed Nov. 7, 2016
My house was very small but very hot. They had cut down the only shade tree due to disease. That little window air conditioner cooled the whole house. I used it for 6 years. It was still going strong when I moved. I only paid $100 for it - so I got my money's worth out of it. The performance was awesome. Never stammered once. It was on 24-7 a lot. Sturdiest appliance I ever had. Were I ever in the position to need one again I would try and get one as close to that one as I could find. Nothing fancy just a little white box sitting in the window. I had a friend take plywood and build a frame around the air conditioner to keep the weather and heat out. Had to build a stand for it too. I never doubted its performance once. I could come home after being gone all day or even after being gone several days and I knew I could just turn it on. I would pack it away in the storage shed for months in the winter. Take it out in the summer, dust it off and plug it in.
Reviewed Nov. 6, 2016
GE products are worth what you pay for them. They are reliable and last a long time. I own several GE products. GE had the very best price on a hot water heater. I have had it several years. It was easy to install myself. I also have a GE wall oven and a GE air conditioner. I love them all. All my GE appliances do what they are expected to do. They do not ever seem to wear out or need much maintenance or expensive maintenance. The appliances look as good as any other modern appliances on the market today. They come in color and styles that match the decor of most homes. I have not had any problems with the GE products that I own. They have never needed repairs.
Reviewed Nov. 5, 2016
It was very nice and worked great and I didn't pay too much. The unit is still in my home today and it saves energy. We all love it and use it. It's really quiet and it's really not that big to where it takes a lot of space and it works real good - cools the whole house down quick and doesn't cost me much. It's about 2 by 4 and it's silver and when it's running you can't hear or see the fan moving and you really can't see the hoses that much. It is more than reliable. It's great and it's still like it's brand new. I don't think it will ever quit working but everything will eventually stop working one day. It just doesn't seem like this will.
Reviewed Nov. 3, 2016
Gosh, we had just moved to Florida in the middle of summer from NY. We didn't have an AC for about a month in our house because of the expenses from moving, and let me just say it was miserable. Once we got an AC it was lovely!! Helps to effectively cool the indoor temperature inside your home for a more relaxed and comfortable living environment. Energy saver feature Fan and compressor shut off temporarily when the room is cool enough, saving you time and money! Also easy to just install it yourself. ENERGY STAR 115-Volt is gray, it comes with a remote. It looks nice and not so bulky, you kind of just forget it's there. It has a nice design. It blows cold air so that's really the most important feature in my opinion.
The install was pretty easy and the unit fired up fine. It's a nice looking unit and quiet. The difference between the 3 fan speeds seems minimal. I tried to get a 12,000 BTU unit but they were out of stock. Hopefully for just working in the garage during the hot humid days of summer here in Raleigh, this unit will be fine.This is the best window air conditioner that I have ever used or have owned. The energy saver and auto feature keeps the living area of the house cool and comfortable. I am very happy with this purchase! Happy & cool! :)
Reviewed Nov. 2, 2016
It is a quality, affordable product that I would recommend to friend and family. I don't worry about it randomly breaking and having to replace it. I have peace of mind and that is a great feeling. The performance has been superior as I would expect from GE. They do not disappoint when it comes to performance and quality. My electric bill has not been excessive and my apartment remains perfectly cool. The appearance is not overly offensive. It is not too big but I do not believe this is a product you can make stylish or "sexy". It is utilitarian at best. So far so good, I have had my product for a few years with no issues.
Reviewed Oct. 20, 2016
I had a GE air conditioning, but after 2 years, compressor failed, button starting to get useless, and before compressor failure, buttons was stuck and kept turning on and off. I don't recommend this. I recommend Frigidaire air conditioning, it cools really good and has a life lasting too.
Reviewed Aug. 16, 2016
We just bought a brand new A/C unit yesterday. Last night, it worked very well in our small bedroom. Tonight, the fan is blowing cooler air than the air conditioner. Needless to say, it is going back to Home Depot. For $130, I expected much more than for it to work only one night.
Reviewed July 13, 2016
After 1 year and a month the 8000btu model number AEL08LSL1 GE AC does not cool the room. GE support was useless. Home Depot was excellent and offered to exchange it. GE is terrible. I will never buy a GE product again. I actually wanted an LG AC but they were out of them and was forced to buy GE.
Reviewed June 1, 2016
GE Window Air Conditioner Window Unit - I bought my unit about 2 years ago. It was wonderful for 2 seasons. This year I did every the trouble shooting book and their e-mail help center said to do without result. My problem is when I turn on unit, it is the same temperature as room. (88) I set it to desired temperature (72) and it immediately goes back to (88). I have read other dissatisfied reports and one on youtube that says the same thing about this product. This product should be discontinued and buyers should be reimbursed.
Reviewed Jan. 11, 2016
We have lived here at apartments on the 4th floor in Virginia for 6 years. It gets very hot in summer. Winter sometimes you need to use the AC. There is black mold in the units (2). Smells like horrible old urine. Black stuff blows out when you use them. Over time 6 years, it has made me sick with allergies, my heart is not doing right. Dizzy, weak. People that we rent from are doing their best to order 2 new AC's. This has been over a month. My health is at risk. Black mold can kill you. We need brand new AC's, or this is going to be reported to everyone in high authority.
Reviewed Aug. 17, 2015
There was a terrible smell coming from the side of our house and suddenly hordes (like 30 every day) were coming into our house. We figured an animal had died under my ferns, so my husband cut them down this weekend. The problem was neither ferns nor dead rodents but the non-draining GE air conditioner we had just bought. There was a pool of water on the bottom which had not drained and the flies were laying their eggs in it. The smell was like a dead body, and the color was deep brown. There were flies covering the unit. It was disgusting. I guess we're going to have to find something to suck the water out every so often.
Reviewed Aug. 10, 2015
History: Purchased at Sam's Club immediately after Gustav in 2008. Purchased extended warranty as well. First failure at age 3, 2011. Fan motor capacitor and main electronics control board failure. Warranty people said it would take 3 days just to find a repairman. I told them unacceptable. I am a former retired repair person.... Good thing for those skills. That is how I know what failed, because I repaired it! I did not use GE parts either. Quality is not there. The past few years we have been having freezing up issues. That usually means, needs cleaning and/or the fan motor is running too slow. So we pulled the unit and cleaned it well with chemical cleaner.
Here we are 2015, it has become very clear that the fan motor is failing under some kind of heat load. Unit freezes up, set for two hours, it runs again for a while. Tends to ironically freeze up early morning or late night. Makes no sense to me other than I know it is the motor. No need to grab the megohmmeter. When it is hopefully cooler, I will pull this thing and re-engineer the motor/fan system because I will not use GE here again. Come age 10, like most rotary compressors, I expect it will die. If not, I will run it into the ground and salvage the good generic parts from it. Looking at my a/c junk pile outside, has me looking at what can be put back in service as a back up unit/s from now on. That is because it is becoming more and more clear on this website, if you buy window units, you had better know how to fix and re-engineer them! Cheap stuff from China aka PRC.
Reviewed July 28, 2015
Bought GE Window Air Conditioner summer of 2014 work just fine. Went to set it up for the 2015 summer & it's blowing warm air. You can't imagine how pissed I am! It's been two days now & it's still blowing warm air. I called GE customer service & was told my warranty was over with 2 weeks ago & there's nothing that can be done. So basically I'm out of money & stuck with a new air conditioner blowing hot air.
Reviewed May 7, 2015
AEMo6LQW1 - I purchased a new air conditioner in April of 2014. I used it for the summer months of 2014 and unplugged it for the rest of the year and the early. It is the beginning of May, and the temperature was in the mid eighties. I tried to turn on the A/C and the safety button would not trip. There is no fuse problem, the outlet works fine with other appliances.... but the A/C is dead. I am a senior citizen. My husband is 85 with a heart condition. I cannot afford to pay for a service visit and the parts I will be told for certain that I need. This was my first GE air conditioner. In the home we sold to move into retirement, we ran five air conditioners for decades without problems. I will never buy another GE product. They do not "bring good things to life."
Reviewed March 28, 2015
HORRIBLE CUSTOMER SERVICE SUPERVISOR. Friday morning: My water heater, GE Ultra Low NOx guaranteed for 9 years, failed to heat after just five years. A customer service rep overnight fed-ex'd an igniter, which did not solve the problem. Saturday: The next rep said they would fed-ex a pilot assembly but it would not get here till Tuesday.
Then I saw many online reports that these heaters have lots of problems. So I asked for a customer service supervisor; after a 5 to 10 min wait, ** came on. I told her I have out of state relatives visiting including small kids and my 80 year old mother and we have no hot water. I asked what would be the next step if on Tuesday the pilot assembly did not work. ** would only say that she could not discuss the next step until it actually happened. I asked to speak to her supervisor and she said she would transfer my call. I was left ON HOLD FOR 42 MINUTES.
I complained about the 42 minute wait, to the supervisor, **, who dismissively said she is the only supervisor and was busy with a customer call the entire 42 minutes. I asked why not take a name and number and call back? Uncaring, she said that "each call takes as long as it takes.” I doubt the prior complaint took over 42 minutes - please pull that tape. When I complained that my family reunion was being ruined by GE/Rheem's faulty water heater, ** flippantly said, "It's not faulty if it worked for five years." Appalled at her argumentative manner, I pointed out that it is guaranteed for nine years, therefore it is faulty and I told her how inappropriate it was for her to make that comment. She defended it and continued with her insensitive and tacky comments. Please pull the tape.
** does no service for GE/Rheem or their customers. What an awful supervisor and role model. ** expressed zero concern about my problem. She would rather argue than assist. (Maybe she did spend over 40 minutes arguing with a person before me. Maybe not.) Her only suggestion was that I spend a great deal of money for a plumber to come out on the weekend at time-and-a-half or double-time. I understand that parts fail. But there is no excuse for such horrible customer service. Sadly, training will probably not help **. There is no training that will teach her how to care and be courteous. I will probably have to pay a lot of money to put my relatives up in a hotel.
Reviewed Oct. 22, 2014
GE general electric public relations, the assurant solutions, GE air condition Model AEL10AQH2 rip-off refuse to replace Fairfield connecticut Nationwide, Hazardous to Your Health. Purchase a GE air condition model ale10aqh2 10.000 BTU from my local home depot in Connecticut and purchase the ext warranty too. Before the one-year warranty expired it had rust and a oil like chemical in the back and in the side fin. When I turn it on I get strong chemical smell like in my throat and mouth, had to turn it off right away. I try calling the warranty company but could never get through, I had to use a mask when I turn the unit on. Finally reach someone, told them the problem and the next thing come out of their mouth is "Rust is not cover by the Warranty." [continued below]....
I explain that it's not only rust but a oily like chemical in the back of it. They had a Repairman come out just to agree with them. Even he refuse to Listen to me. I call GE again as I cannot use this unit like this. It has clump of dried rust color substance in the side of it. And the back is rusted out. Now I stuck with a brand new unit which I cannot full use for fear of catching Lung Cancer. I made appointment to have chest X ray and I have asthma which I never had. After I get medical checked I will contact a Attorney for Damage cause by this Unit. I never buy another GE product ever.
This unit has a lot of water Floating around in it Just setting which can cause Mold and rust in back and side of it. Only had unit a year and couple months. Someone at GE told me to Call Customer Relation and explain and that they would replace the unit. I contact GE Customer Relation and they refuse to replace the unit. Now I am stuck with the AC and the extend warranty all I paid for. It's a GE scam. Hazardous to Your Health.
Reviewed Sept. 11, 2014
I bought two GE air conditioners from Sam's Club last year. One just went bad on me yesterday. Thank God it's already September and not July. In any case I knew something was wrong when I shut it off it still sounded like it was on. If I pulled the plug from the wall then it completely shut off. If I left it plugged in and turned it off it would in about 15 seconds or so pop the breaker. Not made well at all. I will try a different product next time and research first before I buy.
Reviewed July 3, 2014
After using our new GE air conditioner for 10 days in the middle of summer, it needed a new compressor and four more unidentified parts, one of which is back ordered 2 months. After waiting a week for the repairman to show up, he says that he is not even sure that the next four parts can fix the unit. We asked GE for a replacement unit, explaining that I was having problems with my seizures and we lived on the top floor of a retirement center and it is HOT! We were told that even though the part is not available (and obviously we have a lemon), GE's protocol is to wait 10 days before starting the replacement process. What? They know that they can't get the part but we have to wait another 10 days before starting the process of getting us a replacement? In the middle of summer on the top floor with someone sick?
We wait...then our customer advocate (misnomer) says she is sending a replacement. Days go by and we don't hear from anyone. We are now three weeks without an air conditioner. I email her and tell her that nobody has called and she says that we have to give it "travel time." We are in Denver and know that there are air conditioners all over the place. But those aren't "ours." Another week (now a month without an air conditioner) goes by and she emails me and says that it has arrived but can't be delivered until the next Tuesday... She is sorry. She can't help get it to us any sooner.
Tuesday comes and I wait for the delivery. The delivery business calls at 2 PM and says that we are 14th on the delivery list but they will be coming before the end of the day. We wait until 9 PM and no call, no delivery. I then sent an email to our "advocate" and said enough is enough. If we don't get the air conditioner by 10 AM we are going out and buy one. We are now over a month and GE is riding on "our protocols" and "we're sorrys". I get another jumbled email from our advocate telling us to go out and buy an air conditioner "as soon as we can" to take care of us over the long 4th of July weekend. She has just found out that they cannot deliver our air conditioner for another 5 days. The delivery company is backed up due to the holiday. She is sorry they didn't call... She is sorry that she couldn't get it delivered when she said it would. But, she would send a "good will" voucher toward $150 for a unit that might keep us cool while we continue to wait for our $800 replacement air conditioner. We can buy one at Walmart... What!
We told GE that we just want our money back. We don't want to wait anymore. Just give us our money back and the cost of installation. We paid $790 for the air conditioner and installation. Just give us our money back. We have been more than patient and put my health in danger. I am in the middle of changing seizure medicines and getting overheated can make me have a seizure (I did have one during this over-a-month period). Our advocate said she can't take it back. Perhaps we could take the replacement and sell it ourselves and get our money back! She wants us to go into the air conditioner sales business! It was left that we want our money back and she said she won't give it. They cancelled the delivery of the replacement and left us with the non-functioning lemon air conditioner. They have the right to do that, she told us. At GE they have protocols and this is one of them.
Reviewed May 24, 2013
Have 2 GE air conditioners. One is barely a year old; one is 2 years old. Neither one work. Of course, GE customer support could not help. They could not even get answers to question why they won't work. For someone to come out is $99 plus parts and labor!! They offer rebate to buy another one. Thanks, but no thanks. I will never purchase any make or model or anything from GE!
Reviewed Nov. 15, 2012
I want to warn anyone out there who is thinking of buying a GE air conditioner. Don't do it. I bought one in Aug. 2010 and already it is not working. I tested it this past fall and it is broken, and not repairable because of the cost. GE was not helpful and they said they would give me a $30 rebate towards a new machine, but it would be only good for 30 days and the guy told me that they don't even bother with repairing these machines. So buyer beware. I will never buy another GE product.
Reviewed July 3, 2010
I bought a new GE air conditioner spending well over $500 just to find out that the unit will not work correctly due to bad engineering of the unit's continuous/cycle fan switch. The unit was serviced by a GE technician twice, who replaced every electronic board in the A/C unit, but even he didn't know that the unit was engineered badly and the function of the continuous/cycle switch just didn't work in the cycle position. The A/C unit's continuous mode works like a standard window A/C unit, where the fan runs continuously and the compressor turns off and on as required by the thermostat. This mode works okay. The A/C unit's cycle mode should work like a whole house A/C unit, where the fan and compressor come on at the same time, cool the room, then both shut off. This mode does not work correctly for all these units.
I'm a retired Electronics Technician and I figured out the problem on my own but I refuse to fix it on my own. That should be GE's job and a commitment to the consumer who purchased it from them. So on the third attempt at a GE repair, I explained the problem to the service technician and showed him why the A/C unit was not working. This was because he was not being allowed a third attempt at repairing the same problem. He had to call the Engineering Group first and explain it to them, whereupon they confirmed the problem and basically told me it couldn't be fixed and that I couldn't use it for the purpose I bought it for.
So what I got is an air conditioner that I set to cool at 75 degrees, but the thermostat setup does not turn the unit on till the room reaches 90 degrees. That's the best GE can do, and they call it acceptable, and I get stuck with an in-the-wall A/C unit that doesn't work for the room I bought it for. Basically what they need is a remote thermostat to make the unit run correctly in the cycle mode but no such part is available. The real problem is the A/C unit needs air flowing through the unit before it senses room temperature correctly and that initially doesn't happen in the cycle mode.
Reviewed July 3, 2008
My Fiance and I purchased a new GE air conditioner. We were scheduled for a tech appointment on June 27th between 1-5pm because there was something wrong with the plug on the air-conditioner (perhaps a blown fuse) Model # AJCQ12ACCM1. The tech immediately ordered a replacement piece for us and gave us another appointment with the same time slot (Thurs, July 3rd between 1-5pm) after the piece was delivered to our home. Sounded great, except, the appointment was scheduled for something other than what we were told by the tech so they came 4 hours early the following week on Thursday, July 3rd and left a "we are sorry we missed you" sign on the door.
We immediately called Customer Service right away (within 1 hour of the missed notice around 9:30AM) since no one had called us the day before. Consumer Complaints confirmed there was no service call record other than a call at 8:20 AM--15-20 minutes before the missed technician. Had we received a call the previous day, we would have noticed the time discrepancy and made the appropriate adjustments.
Later customer service representatives just tried to follow up and "send another message to dispatch" as Bridget did that morning. Not one person said they could get a direct communication to dispatch to help rectify the situation or that Consumer Complaints could have contacted dispatch directly. We only found out at the end of the day and when nothing could really be done after calling Consumer Complaints. We waited because we thought customer service was doing their best to help us, which seems now not to have been the case. VERY DISAPPOINTED! POOR INFORMATION, POOR APPOINTMENT SCHEDULING, POOR CUSTOMER SERVICE.
We doubt we will buy another GE product with this type of service. As all consumers know, you are really buying the product AND the service. Despite the situation, we had no complaint with the technician aside from the wrong appointment scheduling. We are mostly dissatisfied with the customer service that really could have shown better diligence and done a better job of fixing the situation.
GE Air Conditioners Company Information
- Company Name:
- GE Service Contracts
- Company Type:
- Public
- Ticker Symbol:
- GE
- Country:
- United States
- Website:
- www.ge.com
