Frontpoint Reviews

I originally purchased a basic windows & doors system to protect a house I purchased while I was waiting to move in. Customer service during the initial account setup and purchase was informative, knowledgeable about their product and didn't give a hard sell to buy more than what I needed. The sensors were timely shipped and setting up with their telephone support was simple. I was so pleased that after I started moving in, I upgraded my plan and bought water, CO2, and fires sensors and Z-Wave door locks (locks from a third-party but they integrate w/ FrontPoint's system). I had the unfortunate opportunity to test the effectiveness of the system soon after moving in when a severe thunderstorm brought heavy rain and knocked out power while I was away from the house. I didn't have back up batteries on the sump pump but the water sensor helped me get a generator set up and mitigate the flooding. Also, the CO2 sensor warned that CO2 from the generator was getting into the house. I'm satisfied that the products work and I like not only the security they provide but the ability to monitor access to the house and whether I forgot to close windows or lock doors. It is about much more than preventing crime.

I am quite satisfied with FrontPoint's ease of installation and use in my household. My daughter and I are able to access the system using our smartphones which makes it very convenient. The text alerts give me peace of mind, especially when I am alerted each time my daughter leaves or comes home. I would definitely recommend FrontPoint Security.

After a small break-in at our home, I started researching the best security companies. FrontPoint was at the top of all my searches. After talking with one of FrontPoint's great customer reps, I ordered our system and received it in just a few days. Installation was a breeze . . . Even my husband was amazed it was so easy! There are many things we love about our FrontPoint Security system, especially the fact that we can take it with us when we move. We also like the digital/cell capability which prevents thieves from cutting our telephone lines. It's very handy to be able to get notified on our cells, landline, and computer if a problem is detected. Being able to turn the system on or off remotely is a big plus as well. It's great to be able to add components to the system without incurring any extra costs. You can't go wrong with FrontPoint from ease of installation to their great customer service . . . We're really glad we did!

I researched security systems and wireless security systems after an individual attempted to kick in our front door while I was home. After much research I found that FrontPoint Security was the system I wanted to install. I loved that there was no big 'sales pitch' and no 'hard pressure sales.' They don't need either. The product, the sales, the options and the service sell themselves.

I would encourage anyone and everyone to sign up with FrontPoint. The security systems thus far have been awesome. I have had the system for about 6 months and so far I am very pleased. One of my neighbors 2 homes down from me just had a break in last Wednesday, so I went down and spoke with them in regards to FrontPoint, explaining to them that I had did my research prior to going with FrontPoint and that they seem to have had the best quality and pricing out there. While I speaking with them the wife looked the company up on her cell phone and started reading reviews and other information on the company. She seem to have been impressed with her findings. Most companies charge a little extra for camera monitoring and FrontPoint still beat their price. So for now, keep up the good quality in all areas, FrontPoint.

From start to finish this has been a great security system experience. The pricing is competitive, the installation was a breeze, and using the system is so simple. I also appreciate their security consultants and the fact that they aren't pushy salesmen. They listened to what I was looking for and recommended hardware that I would need. When I looked at what the recommended, it would have worked great, but I wanted to do something slightly different. That was no problem at all! They gladly made the change, no fuss.

We have had FrontPoint for over 9 months now and after a few technical glitches were worked out, we are in love! So easy to install, use and monitor!

In activating this alarm system, they were very prompt on answering and assisting the system. Never a computer, direct communication.

I was looking for a wireless home security option for my home. FrontPoint provided the following: friendly/efficient service, quick delivery, easy installation, easy system upgrades, useful/convenient mobile app to monitor and control system, reasonable prices (comparable or better than those I found with traditional services, including my previous provider). I have called FrontPoint a couple of additional times to add features, etc. and have found the service consistent on all occasions.

We learned of FrontPoint through online reviews and going through the "How to Install" videos on FrontPoint's website. It looked very straightforward, and after purchasing the equipment, it was exactly as the video showed. The Security Technician walked us through the activation, was extremely patient and helpful. When we had pending alarms, FrontPoint always called us to make sure whether it was a false or real alarm. One time a false alarm was triggered by a relative and FrontPoint promptly had the police come out.

I found FrontPoint on Angie's List, where it gained high praise. I'm glad I chose FrontPoint. The system was super easy to install, and customer service was very friendly, NOT pushy (much appreciated) and professional. I also like that I can arm the system remotely when I'm at work; use it after my house cleaners leave the house. So far, the system did not need to get "into action" as there were no break-in attempts; therefore, I cannot report on how everything works in an emergency. And I hope it stays that way. I recommend FrontPoint to friends and neighbors and would install it myself any moment again.

Great customer service, easy to set up - out of the box set up and awesome price!

The install was very simple and what few questions I had were answered by a friendly customer service department.

We had a pleasant experience with FrontPoint right from the start. The Sales Consultant that we spoke with worked diligently to get us the best deal and exactly what we needed for our home. Shipping was fast, and the packaging was very neat and organized, which made installation a breeze. We had ordered our system before we moved into our new home. With FrontPoint's fast and easy installation, we were able to completely set everything up in under 30 minutes, head to dinner and access everything from our cell phones - all before we even moved in. A few months after we installed the system, we decided to add another sensor. Again the Sales Consultant was very helpful and our new sensor was shipped right away and only took a phone call to activate. We also love the option of multiple disarming codes. This way we know exactly who has armed and/or disarmed the system. We can also supply our dog sitter a temporary code when we are away. We are extremely satisfied with our FrontPoint Security System and would choose no other. Highly Recommended.

Staff was very knowledgeable and helpful. My sales rep was most interested in helping me select the solution that best fits my needs and did not try to coerce me into purchasing items that were beyond my stated needs. The equipment was very easy to install.

I've had my FrontPoint Security System for over a year now and I'm just as excited as I was the day I installed it. I really like being able to monitor and change my security settings with my phone no matter where I am.

Security company that I can rely on and trust. The self-installation and portable control panel is a plus for when you want to change things up. Customer Service is friendly and helpful. Overall a great experience and satisfied customer.

I was somewhat dubious at first of the monitoring service, no longer. When we triggered the alarm accidentally a couple of times we got called within 30 seconds!

Installation of the system is very easy and can be done in only a few minutes. The one complaint I have is that all sensors are designed to use two-sided tape, which can damage walls and be very difficult to remove from the wall/sensor. I would prefer to screw-install sensors, as small holes are much easier to repair. I also wish the sensors were white instead of off-white. However, the operation of the system and reliability has been superb. I did have two sensors that had issues - one was a garage door sensor that would often trigger an alarm for no reason - the explanation was due to either movement when the wind shook the door or a sensor range issue (too far away from panel).

We chose Frontpoint after doing a lot of research and could not be happier. It gives us peace of mind and is extremely easy to set up and work with. I love the flexibility and ease to add to the system. I also enjoyed the complete lack of the hard sell that I was getting at other companies; Frontpoint was honest and just mentioned what they had. Thanks!

This is the first security system I have had. I was always hesitant about owning one. Well FrontPoint has changed my mind! Customer service was very friendly and it was easy to setup. Plus I am at ease when I am sleeping or away from home.

When we started shopping, all the big names in security, everything seemed to be the same everywhere you looked. Then we literally stumbled upon FrontPoint (sign in a friend's yard). The pricing and ease of installation is what sold us. By no means do I consider myself a handyman, but I installed the whole system in less than 10 minutes! Now, we have 24-hour monitoring and we can even monitor on our smartphones. FrontPoint is the best!

From the first time I contacted FrontPoint to inquire about their services, I have been extremely happy with their product and customer services. I was a little apprehensive when they told me they would not be sending out an installer and would mail me the device. After I received the device and called customer service, they walked me through the setup process and my device was configured and working in less than 20 minutes. I also love the web interface and the customizable alerts that can be setup very quickly. Overall a great product and customer service!

From my initial contact with FrontPoint, I have had nothing but great experiences. Their customer service, knowledge and assistance have by far exceeded my expectations.

I have been using FPS for about 5 months, and I have been very happy with the system, and the company. They were extremely helpful with the setup, and answered all questions I had. Their monitoring response is also amazing - to test them out, I tripped the alarm a few times, at different days/times of week and I always got a call back very quickly. The system also has remote monitoring and text alerts that I set up. So I have a very good idea of what is going on in my house.

I did a lot of research before I chose a home security company and system for my home after it was burglarized. Asked friends, searched Better Business Bureau to learn FrontPoint had only a few complaints compared to thousands that ADT had. From my first call to setup and activate my new system to calls made for assistance, FrontPoint was awesome! And their monitoring is the best in the country. I recommend FrointPoint every time I hear someone is looking for new home security. Keep up the great work!

We have been very please with Front Point. It was very simple to install. We feel more secure with this system because it is wireless.

I chose Frontpoint over your competitors because the gentleman I spoke with on our first call was so knowledgeable, and that allowed me to trust you with the security of my home and family. Whenever we've had an issue (a few with garage sensors and the mobile app) I've gotten a response and generally it's been what I've expected. I hope that Frontpoint continues to improve and grow the mobile capabilities while I'm under contract, and I will likely renew once it's time.

I would recommend this system to anyone who is looking to secure their property and have peace of mind. From the salesman to the call center, it's been a positive experience and I would recommend the system and do tell friends and family.

I have been a FrontPoint customer for nearly 5 years now. The customer service has always been great, and they are very responsive to any inquiries or questions. Their prices are reasonable, and they offer customizable options to fit your security needs. I couldn't be happier with the service I'm receiving.

This is the best system I have used! Easy install and the mobile app is a wonderful asset! I would go with FrontPoint again without a doubt.

I have had more than 5 false alarms where my alarm has gone off and had to pay fines with my local PD department as a result. Weekly, I have a malfunction in the system while I am away on a business trip.

Customer service is always really nice. I love that there's not a lot of hassle for installation, and the mobile app is awesome too. I recommend FrontPoint to every one I know. It's great!

This company is great! I feel much safer knowing I have this company.

As a 65-year old Reference Librarian, I research all products and services before I make a purchase. I spent six months researching various security companies and home alarm systems before I selected FrontPoint. I liked the wireless monitoring system, the fact my husband and I decided what options we needed in our home and not a salesman, and the outstanding reviews I found online about FrontPoint. We easily installed and activated our system. After a few weeks, we decided to add a glass break monitor, and it was simple to add to our system. The customer service is unbelievably responsive and helpful. We could not be more pleased, and highly recommend FrontPoint to anyone who wants a reasonably priced and customer oriented security system for their home.

Absolutely excellent. The young man was thorough, expert, and very informative. We really like the service.

Awesome alarm system and company. I really like how easy it is to use the system; especially from my phone. Would recommend to anyone.

Setup was very easy and customer service was great. FrontPoint offers the same features as competitors that charge higher prices. Apps and interactive monitoring are great. System is very easy to use for the whole family. Receiving text messages every time someone disables the alarm or if the alarm goes off is great. I have recommended FrontPoint to my neighbors as we have had quite a few burglaries in the last couple of years.

I searched and searched for the best security system when I moved to Houston over a year ago. Moving from a small Oklahoma suburb to the metropolis that is Houston was overwhelming to say the least. Being in law enforcement for 13 years, I have seen the inefficiencies of other inferior competitors to FrontPoint. I take comfort my family will be as safe as possible when I'm away working, thanks to FrontPoint! Customer service is best in class and always ready to help.

The system is very easy to set up and the agents are very helpful to walk you through everything.

Although I purchase my alarm system through Angie's List FrontPoint was able to customize it for me. The sale rep was knowledgeable and helpful. She worked with me to design a system I felt secure in meeting all my needs. I am so pleased I order another system for my second home. Again I was able to customize it. The notification options, the wireless feature, the different monitoring options and the products are what will inspire me to recommend FrontPoint Security to others. Thankful in Seattle.

Great value. Good customer service. Sometimes the system will lose signal for no reason.

It's been less than six months since I purchased by FrontPoint security system. In that short period of time, the security system has performed excellently. As a father of three children, the FrontPoint system has provided a great deal of security and peace of mind for my family especially on those nights when I have to work late. Thank you.

I have tried several home monitoring systems. FrontPoint Security is the most user-friendly of all. I am gone quite a bit but I feel secure with FrontPoint monitoring my home. I have several people who come in while I am gone and utilize the internet capabilities extensively, never fearing that someone will enter inappropriately while I am gone. The one issue that arose of the years was easily fixed with one phone call. I think that the quality of service obtained is a great value for the cost involved.

My initial call went very well. I had many questions and the sales associate was very patient with me. I felt confident that I could do the setup myself. When I received the product, I was a little less confidence. I contacted the helpdesk and the associate was very patient with me and helped walk me through the setup. Overall now that this is complete, I feel very good about the experience and the choice I made to go with FrontPoint.

System arrived on time, instructions were clear, and sales and support staff very helpful. System works wonderfully, and the newly updated iPhone app is fantastic.

My wife and I signed up with FrontPoint when we moved into our house a few months ago. We have nothing but great things to say about the service. The equipment arrived on time and was easy to set up, and the best thing about it is it just works. I'd recommend FrontPoint to anyone who wants a solid security system in their home.

I did a lot of research before purchasing. Front Point is the best value out there. Price is great! Easy to Install! Simply, the best there is.

Great all around company. Very helpful on the phone. Product works great. Love the app for my iPhone.

The system bus very easy to set up. Quick delivery. The system makes you feel at ease when you are gone and safe when you are home.

I have been using FrontPoint for a while now. It was so easy to install, the customer service was phenomenal and the pricing was one of the lowest. They never tried to over sell and they recommended the best coverage for my house. I really am happy with the service and nothing to complain.

I checked out a lot of security systems online and really base my decision on other people's reviews. As stated by others, this system is very easy to set up and use. The easy control on my cell phone and even the key fob make it very user friendly. I love this system and have recommended it to my family and friends.

The service is amazing - friendly, responsive, returned calls when promised and cordial. A model that should be copied by many other companies. They create Raving Fans!

Way better than the other guys!! They call right away if the alarm is going off, and it's wireless! Don't have to worry about paying for a phone or someone cutting the phone line. And it's easy to set up, just do it yourself. No one else has to come to your home. Would definitely recommend!

The representatives were very pleasant, polite and seem to really believe in their products. This was one of the few things I have ever purchased over the phone and didn't feel one ounce of pressure to make a decision. I was given as much time as I wanted to make a decision. When it came time to set up my system, the representative was a saint. There were so many distractions on my end it was embarrassing but he hung in there and helped me through it with a smile on his face (at least that what he sounded like) :)

Very happy from the first phone call inquiry to problems with a unit. Very helpful and easy to work with. Thank you.

We wanted a wireless security system for more security. We didn't feel secure with lines outside that could be cut. We decided on Front Point because of the rating they had and we were not disappointed. Customer service is great! So easy to install! We are very happy and will be with this system for a very long time.

I was a former ADT customer and FrontPoint is so much more easier to administer. The system is not obtrusive since it is wireless and was very easy to install. It gives my family safety without making us feel locked into our home.

Every time I call customer service, I am greeted politely. My concerns and questions are addressed right away. If I need some instructions on how to check my equipment, it's never a problem. I would definitely recommend FrontPoint to a friend.

From the sales person to the install and then after install support, FrontPoint has been a professional and courteous organization. A breath of fresh air in the home security market!!

Everything has run smoothly and as promised. Great mobile technology and easy to use. Great product!

I have been a customer for 18 months now. I have been very happy with the service I receive when I call them. The salesperson I originally dealt with over sold me on my equipment. But I guess I am over protected. I often refer people to FrontPoint.

Your service is very user friendly and easy to operate. I will recommend your service to others with high regards. (FYI, if you are getting a 4 star rating from me, you are doing very well. I don't rank anyone high without meeting my high expectations and FrontPoint is doing well.) Thank you.

We've had our FrontPoint system for over three months and love it. I was apprehensive about an "install yourself" system; however, the strong customer service ratings sold me. (And it actually was easy to install as promised.) I felt good enough about it that I literally recommended it to my Grandmother--an endorsement I take very seriously!

I received very personalized service. I dealt with one person who got to know me and my situation and I wasn't pushed around to various customer service representatives. The phone app is great too!

I've had the FrontPoint system for a year or so now and it's been a largely excellent experience. I did have some challenges with setup, having to return a couple sensors. I was also not happy that I could not get the volume discounts when I discovered after receiving my order that I actually needed a couple extra sensors. It seems like that initial pricing process could use some clean up. That said, everything installed quite easily and we love the functionality. The smartphone app works easily and intuitively and we love that we can build on our system with door locks, A/C controls and other sensors down the road. So overall, we've been quite pleased with the system after a couple relatively small hiccups up front.

So far I am satisfied with FrontPoint and would recommend the company highly. The phone specialist who set up my account and sold me the system was fair and honest and did not engage in a "hard sell." Doing my own comparison shopping I discovered indeed Frontpoint offered the most up to date technology at a fair price. The installation was indeed easy. I feel my home is secure with a Frontpoint system. That said my only concern is that there are no back up batteries offered in case of a long term power outage. Last year hurricane Sandy wiped out power for 3-5 days on average. The Frontpoint battery only lasts 24 hours and can only be recharged through an outlet. That is my one frustration because I would like my home to still have the ability to communicate with local authorities even in a weather emergency.

I am very pleased so far with my FrontPoint Security system. I really like that I can monitor and set my system from my cell phone from anywhere in the country. It was very easy to set up myself.

So far so good. Our system is relatively simple, with monitoring for just a few doors & windows, yet I am convinced that ease of operation and personal satisfaction would be just as high with a more complex system. We've had no issues at all, everything works as advertized. Installation/set up was a breeze, and the system with all its features is very easy to use.

I am pleased with the service. My only complaint is the two-way tape does not stick well with the motion sensors.

The system is fantastic! It is easy to setup, a breeze to use, and reasonably priced! It works by means of modern technology so even if my house loses power or someone breaks in and smashes the system, the alert has already been sent! The system is also very customizable and FrontPoint does not charge extra fees for the number of sensors used. I have the option of adding window sensors, cameras, and even light controls! It also has a very useful iPhone app that lets me arm the system while I am away and can also utilize a geofence to remind me about arming the system in case I leave the house and forget!

Front Point has been a pleasure to work with. Awesome customer service. Quality products. I now feel more at peace when I'm at work and my wife and kids are at home. Thanks Front Point.

Super easy to setup and use. Awesome sales and support staff!

I was looking for a company that would provide security to my house while I was deployed to Iraq. I had recently purchased a home and my wife was a little scared of staying at the new neighborhood by herself. This service is not only a great peace of mind that your household and family are safe while you are away, but it offers a great price... the lower I could find at the moment that offered the desired features. I love them and we plan to stay with this company for a long time. I have recommended this service to friends and colleagues already!

I learned of Frontpoint online and looked at several other companies prior to making the first phone call. After speaking to Frontpoint's highly knowledgeable customer service rep, I was immediately impressed w/ her product knowledge and ability to customize a package for my specific needs. Installation was very simple and we love the iPhone app that enables usage from anywhere. Great company, great employees!

I like the App for my iPhone. I can check on my home and tell if doors are being opened and shut. My wife and I recently went on vacation and we were able to see if the house sitter was being truthful when coming and going at our home. It's sure nice to leave home and know our pets and home are secured. Thanks FrontPoint for keeping us (the customer) first.

I have had an entirely positive experience with FrontPoint as my security system provider/consultant. Their security consultants and customer service reps are very professional and knowledgeable. Based on clear and direct instructions included in my security kit, I was able to install my entire home security system in approximately 15-20 minutes. Finally, I almost exclusively rely on FrontPoint's smartphone app to control my security system. The app is very straightforward and easy to use. Overall, I am more than pleased with my experience to date with FrontPoint.

I have nothing negative to say. We are completely happy with Front Point. We have recommended to many friends and family. My wife and I feel much safer.

I highly recommend. Installation was easy. No tools were needed and I haven't had to think about it since.

I set up the system in less than the hour, called FrontPoint to activate it, and it worked fine ever since. Customer service is very friendly and helpful. I like that I can monitor my system via iPhone.

Our house was just robbed into and our current security provider at the time said it would be several days before they would fix the system that couldn't deter a burglar. That being said we called FrontPoint. The person we spoke with was great and caring. He explained how the criminal got past our current system and how to fix it so it wouldn't happen again. He overnight the new system and we were up and running the next day giving peace of mind and making our children feel safe again.

I am satisfied with FrontPoint Security. The only problem that I have is the fact that there is no panic system with the alarm. In other words my previous alarm system had it where if someone broke into your home and made you put your alarm code in there was an alternate code that would turn the alarm off but also alert the police. FrontPoint Security does not have that option. I would feel better if they did. Also the motion sensor and the glass break should be included with the program and not have to be added separately.

Really, really great system. Easy to use, intuitive. Customer Service is excellent.

Very reliable and felt secure when husband was deployed. Works without telephone lines and notifies on power failures or if someone tries to disconnect. Phone apps are easy to use to Arm and Disarm.

I have been a customer of FrontPoint since May of 2012. During that time, I have had a sense of complete security from having my system in place. I am an older, retired person and most of my neighbors work during the day. However, I feel that I am never alone. I have had two instances where I unknowingly set off the alarm and FrontPoint was unable to reach me by telephone. Our local police were at my door within a few minutes. FrontPoint called me to see if the police had responded and the representative was knowledgeable and courteous. FrontPoint Security is the best budget outlay I could ever have. In fact, for my peace of mind, it is priceless.

FrontPoint is a great service. One area that might be clarified is after-hours emergency response. The person who I contacted after 10 pm on a Sunday stated that he could not set up the system such that it automatically would notify the police in case of an alarm. We had seen suspicious activity in our back yard and wanted the police to be notified immediately if the alarm was triggered. The person stated that he could not do this because he was a third party service operating after hours and did not have that capability. It would be nice if third parties could make such changes.

Had two other popular alarm systems installed and then REMOVED from my home! There is no comparison!! FrontPoint is by far the best priced, best customer service/support, and overall home security experience out there!!!

Overall the FrontPoint system is good. I didn't like that I had to set everything up on my own. Also, the tape on the motion detectors isn't great. I have had to replace the tape two or three times and I haven't had the system for an entire year yet. At one point when I wasn't home one of my motion detectors fell off the wall and set the alarm off. I was very freaked out because I was away and thought someone was trying to break in. I also do not like that if I want to hang the control panel on the way, I have to hire and pay an electrician to come out to wire and hang it. This is extra money.

Setup was easy to install and any interactions with customer service have been extremely helpful and quick.

We actually have a FrontPoint system at both our primary residence and, just recently installed, at our vacation cabin. In both cases, the people on the phone were really helpful and friendly and the system works better than we expected. We'd recommend FrontPoint to all our friends - and we have!

I researched, and then bought, and then installed the FrontPoint security system for my 89-year old Mother. One can read the collective reviews to understand the ease of installation and ingenious design of this security system. The reviews will also refer to their cost effectiveness, and to the excellent and highly responsive customer service team of this company. But security is what I want to talk about. My mom feels secure when she goes to bed at night. She feels secure when she is out and about, knowing her home is being protected. And I feel secure knowing she has this system and also because I can find out what's going on with her with the mobile app that is part of the package. The name FrontPoint Security is perfect for us. Security's the key word.

Front Point is the best choice when it comes to home monitoring. Their customer service is fantastic, response time prompt and hardware is a breeze to set up. I only have one complaint but it's not directed at the company. There's no Alarm.com app for BlackBerry 10 so to monitor from my phone is fairly difficult! Other than that, I would definitely recommend!

From the initial contact to actually setting the system up, everyone was great.

We put in the security system and are very happy with the way it operates. We find it very easy to set and are confident that we are safe when away or at home sleeping. We would recommend the unit to our friends and family who are looking to secure their homes.

I have had 0 issues, love the wireless and iPhone, iPad technology to manage my system, the ease of setup, and the customer service. Only thing I regret? Waiting so long with ADT before switching. Thanks FrontPoint!

The system is very easy to use, and it was as painless to set up as they advertised. The wireless devices work great. I really like the idea of not having to drill holes everywhere. It took a couple of tries to get the service level set correctly, but customer service was excellent.

This company is by far the best security system provider that I've ever encountered. Their technology is cutting edge and completely non-invasive when it comes to installation. They also take every precaution possible when it comes to safety. Not to mention the fact that their customer service is top notch. Even from my very first encounter with their sales team, I never once felt pushed or rushed into making a decision. For all these reasons, this is why I am so very glad that I have chosen Front Point for my family's security needs.

I have a cabin (second home) in the middle of nowhere and FrontPoint gives me the peace of mind to leave it unattended. The customer service and ease of set-up made it perfect for this application, but I see the value in many, many security needs and I would highly recommend it.

I have to say getting FrontPoint security was the easiest choice I've made when it comes to home security. I ordered exactly what I wanted and it was delivered to me with easy to follow instructions. I was able to get my entire house set up within an hour at the most. Was super easy, and the service has been awesome. The mobile app is really handy too!

FrontPoint has been very proactive and immediate with their response to any household alarm. We are contacted immediately by their response team and questioned about the alarm and possible dispatch of first responders. Our various alarms over the past two years have all been inadvertent, but nonetheless, FrontPoint responders were immediate and professional, even requesting if we wanted them to reset the alarm (in our absence). I highly recommend FrontPoint to any discerning consumer taking precautions to make their household and family safer.

I really recommend this product to anyone. I don't worry when I am away from home for long periods of time and I can control everything from my cell phone. So Awesome!!!

We have a FrontPoint system at the AroundWire.com office. The installation was seamless, the support staff was very helpful (with walkthroughs, explanations, and responses), and....when our landlord forgot the alarm code and walked into our office, we got to REALLY test the system out - the police came, text messages and e-mails were delivered - everything was as promised. Great system and service.

FrontPoint's customer service is second to none and is a model for the industry to follow. In addition, the product is first rate. Cannot rate it highly enough.

I would definitely recommend Front Point to friends....and I have! Very easy installation and operation. Even my 9 year old knows how to arm and disarm the system. My family feels very safe and secure with Front Point Security.

The system has been very easy to maintain and use. We have a family of four and feel a lot more secure with the system. It has been very reliable and I love the web interface and the smartphone app which allows me to set reminders and arm the system while away.

A very cost effective solution to home security needs. Easy self installation and set up. All customer service contacts so far have been excellent.

We chose to buy the FrontPoint Security system after reading reviews and checking with the BBB. The equipment arrived and was installed in Dec. by my husband who was an electrician for almost 40 years. For the 3 months that we were gone and our neighbor was checking on the house weekly, the system seemed to work properly. Once we returned home and resumed daily living in the house in late March, the sensors started malfunctioning. We called and would go through the drill of running up and down the stairs, opening and closing doors while on the phone with the rep. The sensors would randomly not work, sometimes it was 3, sometimes 2, and sometimes 4, so we were told we had to move the control panel.

We have not had one problem with Front Point Security. From set up to customer service, they have been great to deal with. I would recommend over any comparative security service.

Technical support help with changing the door/window monitors and identifying that I needed a long range component which was shipped. Very courteous.

Very happy with FrontPoint Security. They are quick and have a great support team.

Having just moved into a home in Washington DC, we wanted to expand on the security system that was existing since it only had sensors on the two doors. After bringing in ADT, the existing supplier of security, and getting a quote for $3000 to hard wire a system with 21 windows, two doors, keypad and camera, I googled wireless security systems and read Frontpoint's Angie's List reviews and couldn't find any reason not to. At least is have a second quote to help make my decision. After a half hour on the phone with the FRONTPOINT rep, we ordered everything ADT was going to give us except the camera, which we felt we didn't need after all. Total cost--$795.00!!! A no-brainer.

I have been extremely happy with my new system. I have purchased 1 for my business as well as my home.

We love the system as a whole. Installation was a breeze and I loved the fact that we were able to do it ourselves without risking the safety and integrity of the monitoring system. Have not had any issues and would definitely recommend.

My family has been more than happy with Front Point Security. We used a local security company for years. When we recently moved and inquired with the local company about moving our service, we ran into a multitude of problems to transfer our service and installing new equipment. Upon reading about Front Point and dealing with the friendly sales staff, buying and installing the equipment was a breeze. My wife especially loves the software and the ability to control the system from her cell phone, computer, and even her iPad. I would highly recommend Front Point to anyone interested in a home security system.

The app is great other than the long time it takes to show alarm is disarmed when the system has already told you it's disarmed and a little extra video memory would be nice without having to pay 5$ extra.

I researched multiple security systems and FrontPoint always stood out. Friendly and competent service - They do not try to oversell their product and they are not pushy. They are always friendly and eager to answer your questions. Easy to install - This system is easy to install and take no time at all. They will talk you through the whole process. NO Hidden fees. What you see is what you get. FrontPoint is the way to go.

All consulting members of your organizations were helpful and polite. It was a pleasure to work with. I would recommend to anyone seeking a security system. Thank you.

The people I worked with to set up my system were fantastic! I thought I needed an entirely different system than what I actually ordered - after talking to the representative, he took over an hour to see what my concerns were, explain to me the different options and how they helped address my concerns, as well as provided some additional safety tips I could use - like placing a dowel rod in each of the downstairs window tracks.

My husband and I decided to invest in a security system after hearing of an increase of crime in our area. We ordered a package and we were able to install the system ourselves. When we had questions we were able to call FrontPoint; the representatives were always professional, pleasant and helpful. Now when we leave the house we know that we'll be alerted to any alarm via my mobile phone. We can control lights from our phone as well. All of my experiences with FrontPoint have been positive. There are no contracts, sales pitches, and, if we move, we can take our system with us.

One of the best purchases I've made. From the cost of the initial system, to helping install upgrades, to contact when the alarm has been triggered, FrontPoint has done a wonderful job. An entry level system fit my needs, but I think their entire line looks solid, and would not hesitate to recommend their service to friends, family, etc. My initial contract has expired, and never once considered leaving.

I did a lot of research before making my final decision on selecting a home security vendor and I'm very happy with my choice. Frontpoint security was very easy to work with. They have a great customer service team and a great product. The monthly service fee is very reasonable and the cost for equipment is extremely lower than most other companies. Set up and installation was very quick and easy. With me and my family living out in the woods at least 15 minutes from the nearest city, I needed an extra layer of protection for my family and my home. We feel much safer now while sleeping at night and when we are away from the house knowing that our home is constantly being monitored. I would highly recommend this security system to any of my friends and family.

We have had FrontPoint for about a year, now. The ordering process and installation was very easy. When ordering, the sales associate did not push any products and actually recommended ways to save money. The iPhone app is great and easy to use. Not only can we arm and disarm from it, but we have a record of all activities and get texts when the garage door opens or the system is armed/unarmed. It even notifies us if we leave and forget to set the alarm.

Excellent security service, I use FrontPoint Security at my business and home. Top of the line service, quality and value set it apart from other systems on the market. Set up was simple and customer service could not have been better which is hard to find these days.

The customer service is great. Whenever I have a question, they are very friendly and helpful. I like the app and being able to manage the account remotely. The only reason it is not 5 stars is because on several occasions I have issues with the system, that I have to bypass certain sensors, and I have not had that issue resolved.

All representations by the company for this product were fair and accurate, especially the part dealing with customer support. I had occasion to call them twice, and the call was handled quickly and courteously. I recommended them to a business associate and got the same response from him.

I was in the market for something which was easy to install myself and easy to use once finished. I received both by using FrontPoint. I did have to call about installing the glass break sensor. However after speaking to a representative without waiting, the issue was fixed within minutes. Another great feature is the alarm.com app. I can access my homes security through my iPhone at any time.

FrontPoint offers great customer service, and a great product. We have not had any security problems since installing the system! We have never been put in hold when calling; a real person always answers!

I was very happy with the customer service and anytime I had a question, I was able to get a human relatively quick. I feel that the sensors are kinda cheap. I ordered some more tape because the one that came with the sensor didn't stuck properly. I never got the tape.

I have had great service and fairly reliable connectivity with my station. There have been a few times where we thought we armed our house (confirmed through our iPhones) only to find out that our house was in fact not armed, that was a little disconcerting. That has only happened about 2 this year. There were also issues with communications from our iPhones to our station (disarming) and it has taken us several times to disarm before we could even walk into our house. That happens about 1 a month.

The response time on any problems is super. All the agents are friendly on the phone.

It was very easy to set up. We really like that you can program the alarm to tell you what door opens. The online options allow you to receive texts (or emails) when user defined actions take place such as opening back door to pool, leaving garage door open more than 15 minutes, or even leaving a certain range around your home without setting the alarm.

Staff is always very helpful when I've had any questions. System is highly user friendly.

The response time to the alarm is fast and the representatives are very professional.

I've been fairly unhappy since I joined as a member, but too busy to do anything about it. I will likely switch over this holiday season to ADP. Since I first bought my home, your service has been lacking - especially customer service. I have felt like a monthly check more than a person trying to protect my family and home. Any mistake or problem is inherently my fault, even when I am just trying to get solutions. I quite literally hate that I give you $50 a month but hopefully that will change soon.

After researching several security companies, I settled on Front Point based on reputation and cost. Staff was very helpful in advising me on what we needed, without trying to sell us more than we needed, which several other companies tried to do. Installation was very easy and they walked me through setting up the alarm panel which went quickly. I haven't had any alarms yet so I can't comment on the alarm response aspects.

I have had the system for about a year now and have no complaints with it. It is easy to use and set up as a homeowner. I customized the package for what I needed and did the install in a couple of hours.

Even though I was a newcomer to the security system world, the reps were very helpful and explained everything in really plain understandable language. When I needed help in resetting our system because it was set up to not give me enough time to deactivate it when entering the house, my call was quickly answered and they walked me through it quite well. I have received an e-mail that I believe was not from them requesting new billing information and credit card info.

After several incidents of communications failures through Alarm.com and multiple phone calls to FrontPoint Customer Service, some issues continue sporadically. When setting the alarm over Alarm.com, the system may report a communication error, and yet actually arm the system. I've experienced very prompt checking by FrontPoint of the rare false alarm. Overall I'm very happy with the system. The only drawback I've experienced is with the remote setting of the alarm which can be problematic, but resolved with a little delay.

The Frontpoint representative who did my initial consultation was very knowledgeable. He helped me configure the system and select the components I needed. When the system arrived, the instructions were very easy to follow and I was able to install everything myself. Because the system is wireless, it is easy to place the components and if we move, we can take the system with us. I can also receive text messages and emails in addition to a phone call when there is a problem at the house. I had a piece of faulty equipment just recently and the FrontPoint representatives worked with me and replaced the equipment with no hassles and no additional charges. The FrontPoint system gives me peace of mind.

I really wanted to go with a company that had a longer warranty on the hardware and low to zero upfront costs, but the technical strength of the consultant and the no pressure sales steered me towards FrontPoint.

I have already recommended them to 2 of my clients. It was easy to install ourselves and we had someone to call if we had trouble. We have used the instruction booklet several times to adjust the settings with no problem.

We shopped extensively for an economical home security system and tried FrontPoint after reading so many positive reviews about the system. We were not disappointed. It is easy to self-install, and the customer service has been top notch. We saved at least a thousand dollars by self-installing, and the wireless design makes it an attractive, modern system. We would recommend FrontPoint to anyone.

So far, we have been pretty happy with the Front Point system. I thought the initial set up was a breeze and we got WAY more equipment than most other companies were offering for much less of an upfront fee. I do wish the monthly monitoring fee was a little less. We also liked the fact that the system worked without a phone line since we don't have one, but we have had issues with the cell towers in our area that caused our system to not transmit an alarm signal until 1 to 2 hours after it went off. Not super reassuring in a real emergency!

Ever since we installed FrontPoint Security we feel so comfortable leaving home knowing we are well protected. Twice we have made mistakes setting the system. After being contacted we were so delighted with how reassuring the employees were with us and how helpful. We are very grateful for our system. It is such an easy system to set up yourself and the instructions are great. We love the emails and learning about new items and suggestions.

We are very satisfied with our home security system. It meets every one of our needs and the monitoring is the best with immediate calls when needed. Thanks for serving us.

Set up was easy and when I had a question, the staff was quick to resolve the issue and help me via telephone call. The value beats most companies and the peace of mind the protection gives is great.

Frontpoint system is easy to install, everybody can do it yourself. Customer service is excellent. Whenever I need help or have question, the representative is very nice, friendly, answer all my question. What I love most is to be able use my cell phone to arm, check alarm status, disarm the alarm system.

I turned to Frontpoint after researching reviews on affordable home security solutions. It was so easy to pick the hardware and setup the service. The rep was super nice and knowledgeable and everything was easy to install. I love the iPhone app when I forget to set the alarm or to turn off when my neighbor lets our dog out. Buy it!

Frontpoint was the alarm system for me. It was easy to install and the custom service was absolutely the best. There's no set up fee, the system works great. I have already referred my family members and friends at work. I love Frontpoint and will be a customer for a very long time.

Customer service very friendly. They don't try take advantage of customer and answer all questions. I needed a copy for my homeowner's insurance and they emailed me right away. I tested my alarm, called right away. I was impressed.

Hello, I've been happy with FrontPoint. I think the functionality they offer is superior to other vendors I evaluated and the do it yourself setup was easy, relatively quick, and saved money. I find the service itself reliable and responsive although I've had a few issues with the reliability of hardware (a few sensors failed on me); FrontPoint was always quick to replace them though.

We have been very happy with FrontPoint. The only shortcoming was we had some problems with a couple of sensors that failed. But FrontPoint replaced these right away and handled the issue great.

After shopping around for monitored alarm services, I chose FrontPoint because I wanted cellular signal monitoring, equipment that was mine to keep, and a low monthly cost. My experience with the sales personnel was excellent. Setup was fairly simple. However, the range of wireless signal between the control panel and sensors is not great. I have a detached garage, and with the control panel in the office where I wanted it to be, sometimes the garage door sensor signal would be lost. This generated a "keychain open" alarm on the control panel, and there is no detailed documentation to explain what that means. It would come and go, until I moved the control panel into another room closer to the back of the house. The rated range of the sensors is, I believe, 100 yards from the panel.

The alarm system is great. We have it on all our windows and doors and I appreciate the reminder to set the alarm and the customizable features to work with my family needs.

From the beginning we were amazed at how EASY it was to use Frontpoint's app. Set up was easy too. And for old folks like us, the app is so easy to activate and disarm. Thank you FrontPoint! We feel so much better now.

Have had excellent response. Fortunately, no real criminal activity was going on. But if there had been, Front Point would've gotten them. Great equipment backed by the best service.

I do like the Frontpoint experience overall. The main issue I have is that the monitors never seem to stick to any surface for long. Amusing as the point of failure is rarely the wall resulting gobs of superstuck tape. This has resulted in a number is failures being reported. Would be nice to have a better user interface easier so that anyone can set up the system. It isn't difficult but can cause grief.

I can't say ANYTHING but wonderful things about FrontPoint. I have had wonderful experiences each time I have had the need to speak to a representative. They are always respectful and happy to help. They are very personable and willing to go above and beyond to have a satisfied customer. The reliability of the equipment and service makes the process painless and gives a very high sense of security without any hoopla.

FrontPoint is a very reliable and helpful company. I have had several offers to switch providers but I never will change. Thank you FrontPoint for the great service.

My alarm system suddenly stopped working and the customer service rep. ** Ju-kang was really patient and helpful. He guided me through the steps and answered all of my concerns. He was someone who I would recommend anyone to talk to. In addition, anytime I call every technical support rep and sales rep are very knowledge and try to answer any question I may have. Please keep it up!! Thanks!!

Great security system - affordable, easy to install and use.

I have been a customer with FrontPoint Security since March of 2012. Everyone from their Sales Team to the Monitoring Team that calls when an alarm goes off have been great and helpful. I have the interactive system with the SmartPhone app and it is easy to arm and disarm the system from the phone. The history information present in the app is easy to read and understand.

FrontPoint provides excellent customer service which is rare and very much appreciated. Every time I call with an issue or question, someone answers immediately and is always professional, patient, and extremely helpful. In addition, we found the equipment set up to be a breeze. The person helping me on the phone was with me every step of the way. The day-to-day operation of the equipment is easy and gives us much-needed peace of mind. As always, many thanks, FrontPoint!

We were burglarized last Christmas which prompted us to get a security system. After much research, we found that FrontPoint had the best equipment and a very reasonable price! FrontPoint saved the day when we had an attempt months after the first one. Through the App, it told us were the attempted entry was, at the exact time, and other useful information. Luckily Frontpoint prevented any violation.

The service is very expensive compared to other services, but we pay the difference because we like the iPhone app availability. I've had trouble with a number of my sensors and had to call customer service several times. Also, we have accidentally set off out home alarm several times and not received a call to see if everything is ok. I understand that we usually get to the alarm relatively quickly after it goes off, but we would feel like someone has a close watch on us if we got a call each time no matter what. Overall the service has been acceptable.

We have been with FrontPoint for a year and had no problems and no regrets choosing Frontpoint. Anyone that we have talked to for any reason was helpful and polite. We have recommended FrontPoint to two of our friends. One of them is with FrontPoint as of the end of July. The other was going to call. I will continue to recommend FrontPoint.

We are "bicoastal" family. We have two homes and spend about 6 months a year at each. We have multiple family members near each home who enjoy using those homes for "getaways" when we are not around. We also have friends immediately next door to each home who keep their eyes on it for us. But even so, we want our investment well protected. With Front Point Security installed we now have one home fully set up with perimeter and internal coverage. We have assigned each family member a code which we change periodically so that they need to call for it each time.

I called Frontpoint several times before deciding to go with them. Each time they were extremely professional and helpful. After purchasing their system they still answer my questions professionally and very helpful. Their equipment is top notch. I have had their alarm system for one year without any problems. Great company.

It is good product with easy installment. I think it is little expensive for service and should include more features for price I pay. Overall good but sure will switch if cheaper and same service elsewhere.

The setup was very easy and the home feels more secure. With the app, I can keep track of what is going on in the home.