Frontpoint Reviews

For the most part it has been fine. We’ve had a couple of small issues with some of the equipment as far as it almost seemed like it malfunctioned a little bit, mainly the [IR] alarm sensors and they’ve gone off a couple of times with no explanation, possibly because we opened up a door to the outside and it was warm outside. It seemed like that might be too sensitive.

For the most part, I've had a pretty good experience with Frontpoint. The only issue I had is they tried to help me fix a century light at the house, and they couldn't really help me with that. Other than that, everything else has been fine. They're a very good company to work with.

The Frontpoint experience had been so-so for me. I've had some equipment issue and I'm actually having one right now.

Good experience with this company. Their customer service is a real stand-out. I like working with them.

I have used Frontpoint as our home security provider for three years. I had another one previously in another home. But with Frontpoint, I did the installation myself in 15 minutes; where everything else previously was hardwired. So it’s very easy and very intuitive. I also use their mobile app all the time. I have some family in the area and if they need to get into the house, I can easily remotely shut down the system and then turn it back on after they get what they need. So I like being able to monitor it when I’m away from home and make sure that nothing’s going on.

We've been using Frontpoint as our home security service provider for thirteen months. We chose it because it was rated highly on some websites that I looked at and I also wanted one that was self-installed. Installing the device was pretty easy. When I had a malfunctioning water sensor, I called their support team and they were able to guide me through that and eventually get a replacement. That was pretty easy and went pretty smooth. I also had some work done in my house so I went ahead and disabled the carbon monoxide sensor for 24 hours and that was also very easy. Frontpoint is very responsive and I am very happy with the system. I like a lot of the features it has so that I can verify things are working. Also having their sign actually makes me feel a little bit safer that it just deters.

I've been using Frontpoint for around a year now though we hardly ever turn it on. My mother had used ADT and had a lot of problems with them, so I didn't want to use ADT. Another selling point was that Frontpoint works for the cellular phone, so I just felt it would be easier for us and somehow more secure. Installation was really easy. The agents call to see if everything is okay and if we need anything. One time, the smoke from our cooking set off the fire alarm. The alarm was going off and the phone rang. That's how fast they were. I'm impressed with their response time and how nice everybody is.

Frontpoint is pretty straightforward and really simple to deploy, activate, and manage. I couldn't ask for anything simpler for the value. I got signage around the house. It's good. I recommend them all the time.

Installing the Frontpoint security device was very easy. I just called them when I changed the battery and they were great. The guy helped me out a lot. They've been very helpful when I needed help. I would put it on every time I leave the house and when we go out of town. Overall, it's very good.

I've had Frontpoint for about a year now. I had a couple of other security devices before that. This is altogether better, especially when you find out that these other companies have the same technology that Frontpoint uses and talk to you about but they don't tell it to their customers. They didn't tell me about it anyway. Most of the installation you do it yourself. You talk to Frontpoint and you tell them what it is you want. They send you the detectors out and you stick them up where you want and then after that, you call them and they check them and see if they can sense them and everything. It went real well. It was so easy. It was almost comical.

It's been about 18 months since I have Frontpoint. Installing the system was really, really easy. I also use the Frontpoint mobile app and I like it. The team members from Frontpoint are very friendly and very helpful. I sleep better at night.

They promise loads of service and system compatibility on the sales call but the techs fail to deliver. After frustrating calls with techs who are reading from scripts, I went with a different company (LW) who has basically the same system, only newer and was considerably cheaper (both equipment and monitoring). I canceled the Frontpoint monitoring and sent the equipment back within the 30 days and while they said they would refund me and stop billing me for monitoring they are still billing for monitoring. Everytime I call about a refund they tell me it'll take a couple more days and are not very polite about it. I'm having to create a dispute claim with my CC about this.

I love Frontpoint. I have not had any issue with it at all. I find it very user friendly which is important.

I have used Frontpoint as my home security provider for about a year now. It was a little bit cheaper and a little bit more flexible compared to other services. Installing the device was fairly straightforward. Team members have all been great. Now I sleep better. Though I wish they had the ability to manage my account online. But overall, it has been pain-free.

I have had a pretty good experience with Frontpoint in the year or so that I've had it. Installation of the device was very simple and the ability to access and control the system on the go via the mobile app is really helping a need. I definitely feel better about the house being protected. The team helped me out on the initial purchase and setup as well as the battery going dead not too long ago. Other than the battery dying, I've had no real issues on them. So far customer support is great. When they get bigger, they shouldn't forget how important it is. Frontpoint is very easy to set up, very understandable, easy to manage, and a great peace of mind.

We're 100% satisfied with Frontpoint. I like the fact that I have instant feedback with my phone, so I know if people are coming or going. I like the way it's set up, different access codes for different people. I also use the phone to disable the alarm so it's good.

Frontpoint is wonderful. They are fabulous. Everyone's been helpful, good and smart.

My overall experience with Frontpoint has been fine. It seems to be a very good security system and we have recommended them.

I came across Frontpoint when I was searching on the internet for security systems. At that time, it was ranked one of the highest. I've had it for almost a year now. The installation was very simple, exactly as described on the internet. That was one of the things that drew us to it. The staff were very professional and courteous. I once forgot to turn off the alarm system and walked in the house and went back out in the garage. My phone went off, wanting to make sure I was who I was supposed to be in the house. It activated as I had forgotten to disarm it when I walked in the house, and the rest is history - they called. I have already recommended Frontpoint to several neighbors. It is a system that is easy to install but very effective. It is a great deterrent and the staff are very professional.

I've used Frontpoint as my home security provider for a little more than a year now. I chose them largely because of the amount of positive feedback that was out there and customer satisfaction was higher with them than anybody else I could find. They weren’t the cheapest, but were very highly recommended. Installing the security device was simple, great directions and it did not take very long. And when I did contact them to activate it, it was topnotch interaction and they were very good about it. I use the mobile app at all times. It was one of the things I wanted and it’s absolutely essential for me. I want to be able to get real time looks into what’s going on with the house. There’s greatest security, when I’m gone or when the house is empty. The Customer Service has been absolutely topnotch. I’ve had a couple interactions with them for question and answers on minor adjustments and they’ve exceeded my expectations every time. Overall, Frontpoint is professional and has great customer service and it's easy to install.

A year ago after a break in, we determined our vacation home needed a security system. We had some challenges to overcome since the home is located in the woods. We have no access to cable or internet and have no phone so we required a system that was cellular. I needed it fast too. I called and the CSR was helpful and knowledgeable and shipped the system overnight. It was so easy to install! We noticed the intruders attempted to come back but got a big surprise when they return a couple days later and saw all the signs.

I like Frontpoint. We've had it for over a year now and I'm very satisfied with it. I haven't had any problems with it and it's been very easy to use.

I'm happy with Frontpoint. It does what it's supposed to do.

I first discovered Frontpoint through Angie's List. I had my Frontpoint security device installed last October 2014. Prior to this, I had ADT home security service. Frontpoint is more high-tech and easier to manage on our own. The installation was fairly easy and the customer service was very helpful. I've also tried the mobile app. I think it's very important to be able to access and control the system on the go. Since installing Frontpoint, I felt more comfortable and secure. It's definitely something I wouldn't want to go without, at this point. Frontpoint is the top-of-the-line and very up-to-date with technology.

A friend referred me to Frontpoint and I’ve been using it as my home security provider for a year and a half. Installing the device was easy. The experience has been excellent.

I have used Frontpoint since September of 2013 because of my friend’s recommendation but also the iPhone app is sweet. I love my experience with them. Installing the security device was easy. We ran into some trouble with putting the door sensors on but we called and they walked us through how to do it, and sent us new parts after we broke the original ones cause that happens. Also the mobile app is great. I have it on all of my devices and it’s easy to use. Since installing it, there haven’t been any big changes in our daily routine except I have to remember to turn it on when I leave the house and at night. I would highly recommend Frontpoint.

What I love about front point

We have Frontpoint for over a year. Installation was pretty self-explanatory and easy. I use the Frontpoint mobile app a lot. It's great because I've forgotten to do it a few times and I just do it right on my phone. Interaction with their representative was good. He answered all our questions. We're very satisfied and haven't had any issues.

It's easy to install. I don't have to do anything. It's a great product and the service from them has been fine. I have recommended Frontpoint.

We haven't had any trouble with Frontpoint at all. It's been quite good. We like the sensor that picks up the noise for glass breakages. We didn't have that feature before.

I am only 10 days into my service, but I am so impressed with the service, the ease of installation, and the true concern by the support staff. I sleep better at night and worry less when I'm away because I feel like Frontpoint really cares.

The salesman was extremely cooperative, polite, and informative. We purchased the basic, which was what we could afford and what we felt we needed, and installed it ourselves. Nobody had to come. That’s what made it so good! It was easy and the instructions were adequate. This is the first time we’ve ever had an alarm system and having Frontpoint makes us feel more secure when we're gone, because we’re way out in the woods. So far we’re pretty happy with the service. When the alarm was accidentally set off by our son, they were very cooperative.

It's been about a year and a half that we've used Frontpoint on this house. We have three houses with it now -- this house, the house right next door which we rent in the summertime and we have a house in another part of Massachusetts in which it was just installed recently. It's been fine. I have no problems. It's a good system, so I feel safe with it. I like the Frontpoint system better, being wireless and so forth, than our previous provider. It's easier to install.

I have used FrontPoint for over a year now. I called them and asked how to install the device. I had a little problem with one of my dogs. They gave me instructions and all the supplies I need. I tried the FrontPoint mobile app and it’s good. And when I called for anything, they are often very helpful. I feel secured when I leave the house. Excellent system and it’s highly recommended.

I was doing research online, looking for a security company and Frontpoint got a pretty good rating. I've them for a little over a year. We had another company before but they were charging over $100 while Frontpoint charges about $42. Installation was pretty simple. They sent it to me, I watched those how-to videos on my computer and installed them on to the windows and the room sensor. It's as easy as it said so on the video. We always use the system at night. We keep it off during the day but that will probably change once we get motivated to get it installed. We live in a pretty safe neighborhood so it was more for peace of mind for my daughter and my wife when they're home alone at night.

Very positive experience. I'd like to mention the competency and courtesy of the technical support calls. They were all professional and I've been impressed that they have significant knowledge of the systems they're talking about. It's distinctly different because it's clear they're not just reading from a script. I would recommend Frontpoint without hesitations.

Overall experience with Frontpoint was good. I like the machine itself. I’m having trouble with it right now, but it works good.

I have been using Frontpoint as our home security service provider for about a year. The previous home security we've had was fine except that the price went up and I figured it was time for a change. I installed the Frontpoint device myself and they were on the phone with me and told me how to do it. Their team is very nice and very helpful. I had no problems doing it myself and when I had a problem, I called them up and they took care of things. I live by myself and since I've had both alarm systems, I don't worry about it. I trust the security system. Frontpoint is great.

I learned about Frontpoint when I did some research on the internet. I've used them for about a year and a half now. I had a different security service before and they offered me some options that the other didn't which is why I went to them. The installation was a piece of cake. I use the mobile app all the time and love it. We have several residences and it allows me to keep tabs on activity and I really enjoy using it.

I’m very satisfied with Frontpoint. It’s very easy to set up, and customer service has been great.

I chose Frontpoint because I had more control of some of the options. Installation was a piece of cake. It was easy. It's been about a year and a half now since it was installed. We really like the security and being able to know what's going on at the house promptly. We've been pleased. Frontpoint is a business that takes good care of their customers. They're helpful, patient and knowledgeable. They know what they're doing and they're entirely professional. If I had any complaints about Frontpoint it would be that the personal app that came out seemed to work well and then they upgraded it and we have had occasional issues with it since then. They've changed the radio out. They've tried some things. I talked to them about it and pointed out to them that if they go online and look, that half of their customers are dissatisfied with the second version mobile app, I don't know if that's a helpful suggestion.

I researched online and found Frontpoint. The monthly payment and the positive reviews were what sold me. Installing the security device was very easy; everything was done in ten minutes. The mobile app was very easy to use as well. I bought a new keychain remote and another sensor, called them and they were very helpful. I feel more secure when I’m not at home. I’m very happy with the service and I’m going to continue for as long as I can. I recommend them to everybody.

I've told people about Frontpoint. I don't have any problems with them. I like that it's wireless - I got rid of the hardwire.

I searched the web to replace an alarm system that my mother had, which was quite old. I found Frontpoint and bought one for my mother back on the East Coast and one for myself out here in Colorado. Installing the device was easy. I called up and whoever it was that answered the phone walked me through the additional. steps. If I’m going to have someone that comes over when I'm away, I’m be able to remotely disengage it using the mobile app and in that respect, it’s good. It all seems to work as advertised and I’m well satisfied with it. I would recommend them to a friend. It was a simple and easy experience.

A friend of mine purchased Frontpoint's system. I've been using it too for about a year now. I like the ease of setup and the Wifi technology requiring no wires. I use the mobile app all the time. It's a great feature. I have called for technical support and the people I've interacted with were perfect. They're very polite, extremely helpful, very knowledgeable and a pleasure to work with.

We bought a new home that is out in the country. We needed an alarm in case somebody tried to break in. I googled the best alarms in America and they rated Frontpoint pretty high, so that’s why I got that. I've had the service for a year and two months. Installing the security device was a piece of cake. The only problem we had was one of the units was bad, but they sent a new one right away.

I heard about Frontpoint through my daughter. I liked the features that my daughter has with her system and thought it would be good for us. I have them for about three years now. Installation was very easy and very simple. It didn't take much time at all. The fact that it is satellite-based, I don't have to have it tethered to any cables or anything in the house. I also use the mobile app. It's very convenient and it certainly allows me to use it wherever I am. I can use it to check what's been going on at the house while I'm away to make sure that I did activate the system. It's a very convenient feature to have. I feel more secured. The experience has been very pleasing and I'm quite satisfied.

I was told that the security system was going to be overnighted and this was the determining factor why I chose Frontpoint. But after I signed up for everything and committed to it, I didn’t get my package for five days. I was very disappointed in that. My house was broken into and I didn’t go to work until I had a security system in place. I had my pets and all of my stuff so I was worried about going to work. But that was what made me choose them even though it ended up not working out that way. I was very disappointed in that but I figured at that point, I would just keep Frontpoint.

I have used Frontpoint as my home security provider for a little over a year. They had a lot of positive reviews and I like the idea of not having someone to have to set up an appointment for installation since you have to install it yourself. I had a good experience when I called them to inquire about it. They were very customer service friendly and did a nice job of selling the product and their service to me. Installing the security device was really simple. It was up and running basically the night that we got it. It’s also nice to have the mobile app. It’s definitely something we were looking for as part of the package so that was important. I have fewer worries when I'm not around and my wife and my son are there. Their customer service is very strong and they seem to really listen and try to take care of the service. It's been a very good experience. They provided what you're looking for in all security systems.

I’ve been using Frontpoint for about a year. I like it better compared to my old home security provider. My husband installed the system and had little problem with it. One of the team members I talked to was very helpful and very knowledgeable about everything. My experience with them was very pleasant. Their device is a lot easier to set.

Frontpoint has good customer service and quick response. I have recommended them already.

We've had Frontpoint as our home security provider for a couple of years now. We chose them because they seemed like they were up-to-date. Everything seemed modern and easy to use. The security device was really easy to install, systematic and nothing hard. The mobile app where I'm able to access and control our system on the go was always good. If I have any questions, the technicians are able to answer them. They were professional. One time a sensor went bad on me and they helped me rectify it and replace it. I do feel more secure with Frontpoint. It's a good system, easy to use and really reliable and great service.

I’ve been using Frontpoint as a home security service provider for about a year. It's cellular and there’s no Internet or phone on the property so that’s what drew me to them. Installing it was a breeze. I ask about further enhancements to the system online and they were prompt in getting back to me. The mobile app is great because I live 10 hours away from my property. Frontpoint gives me peace of mind. They’re a good, reliable company. It's an awesome experience.

I first heard about Frontpoint on the internet and have it for six months now. It's excellent and I had no problems at all. I had a pre-installed group of sensors from another provider and all they had to do was put in the box and the fire alarm system and other motion sensors. I like the fact that it's wireless and uses satellite coverage instead of wired which makes it harder to disable. I enjoy their mobile app and use it all the time. I like dealing with them because they are excellent to deal with. I talked to a representative when someone had taken my signs and needed a replacement of the sign. I had two sensors that went bad and they replaced them without charge. They've always been very, very quick to respond. I feel safer and more secure. Frontpoint is very enjoyable, very professional and has taken care of all of my needs regarding security.

I first heard about Frontpoint when I researched it online. I have used them as our home security service provider close to a year. This is the first one ever, and we’re 71 years old. I decided to use them because when I compared them with ADT and four others, the comments and the reviews were more positive. They had some negative reviews but not nearly as negative reviews as with the other companies. Installing the device was very simple, too. We also use their mobile app. It’s great and fantastic. Also, we had an alarm. One door’s alarm wouldn’t stop alarming, it was a faulty battery, and the team immediately sent me a replacement battery.

We've had Frontpoint for just over a year. We had another provider before and Frontpoint is below par. We have two dogs and two cats so we don't use the motion sensor because it sets off. Even though we're supposed to be able to use the motion sensor for the animals we have in the house, it doesn't work. There were also a time while we were away and we had the police show up when there was nothing. It just went off. There was nothing wrong with it. We had a hard time setting it up. The sensors for the doors, the sticky stuff, falls off. It doesn't stick to the door that well. So we've had a bad time with it. At this point, we don't really care about it. We set it just because we're alone. It's natural to set an alarm when we leave the house. Once we're done with this contract, we are not going back to Frontpoint. It is a terrible system.

I'm satisfied with Frontpoint. It gives me peace of mind knowing that we have security when we leave the house.

I did an online search for wireless security system and chose Frontpoint because they have the easiest Customer support. I had a little difficulty installing the device at first but when I called tech support, I discovered that I have put the door attachments on the wrong side. They talked me through it and it worked fine after that. The team members are very positive and very helpful. I have the mobile app installed but have not used it except just to look at it.

I wanted to find the best alarm system and everything with Frontpoint has been positive so far. The only issue is the cost, it’s expensive but customer service is very good. If I forget to turn off the alarm, they call us within a couple of minutes. We had an issue with the battery and they took care of it quickly. So I’ve nothing bad to say about them. Their mobile app is good and the new one is way better than the old one. Frontpoint is professional and on top of things. We live in a safe neighborhood, but it’s nice to have the extra security and we worry less than we did in the past.

I purchased it because where I'm located, internet service goes out frequently. This one is not through the internet but through my phone service which doesn't go out. Installing the security device was very easy, and I love it that I can use it on the go, all the time because of its mobile app - I can lock and unlock the door from inside the car. Also now I don't worry quite as much about my main home and my cabin, especially the latter since it sits empty a lot through the winter. In addition, their customer service representatives were very helpful. When I called they answered my question right away.

I learned about Frontpoint online. I've had the security system for about a year already but prior to that I had another security system installed. Comparing the two, they're about the same. The only difference is that Frontpoint has the wireless feature. I have the mobile alarm app and it really works well. When we're out of town, we set the alarm and also check to see if we have maintenance people come in. It works really well and it’s very good. I like the product. It’s just that we moved to a house, so I don't use Frontpoint that much because the house came with its own alarm system. To sum up my experience, it was convenient. I had a good experience during the installation of the system.

It's been about 2 years now since I used Frontpoint as my home security service provider and it's very good. I chose them because it was wireless. Installing the security device was very simple. Using the mobile app, I can access and control the system with my car and with anything I can use. Team members are very efficient and polite. They take care of my problems very quickly. I had a break-in before and I feel very safe and secure now.

I’m realistic and know that any security system can be beefed. That said, I feel secure with Frontpoint. I had no difficulty installing my Frontpoint security device and I have used the mobile app a couple of times and it was very easy. I had a question about the operation and the team members were knowledgeable and answered my question. I’m very happy with it.

We've had an alarm system for over 30 years in different homes. I’ve had Frontpoint for maybe a year. We installed it and it's been functioning fine ever since. It's nails-less. The mobile app is very simple and easy to use. Their team is knowledgeable, friendly, and helpful. The system functions as expected so we're pleased.

I was looking for an alarm system and I did a search online and I liked Frontpoint's solution the best. I've had them for about eight months now. Installing the Frontpoint security device was very fast, very simple, plug and play basically. I use their mobile app and I love that I'm able to access and control my system on the go. I just feel more secure at the house, especially with my family there. Overnight, I feel when the alarm is on and the house is locked down, I sleep better. I'm just very happy with the alarm system. They're fantastic. I've recommended them to three other people so far and all three had gotten the same alarm system and everybody has had good feedback.

We just finished our three year contract, most of which we were unable to actually turn on the alarm due to false positives. These started on day one of installation, but we got it for Christmas and therefore, didn't install until after Christmas the first year, so the "trial period" was up prior to the installation. We called multiple times to try to resolve the problems. They sent several replacements and then, we were required to buy a different type of sensor. After more trouble, they offered to bypass sensors but it does not make my house secure unless all doors are monitored. I am just glad the three year contract is finished, so I can stop wasting money for an unusable service. We tried to call and give our 30 day notice today. They verified our identity by phone just like they do for an alarm, but you have to give notice in writing... Another ploy to try to get people to keep substandard service? I will not use them again or recommend them to anyone else due to the troubles we have had since day one. The one positive is the people are nice. Unfortunately, that is not worth a monthly fee for a service we couldn't use.

I was with ADT and changed landline carriers to the cable but they didn't offer it with that landline company. I've now been using Frontpoint for over a year and a half. I feel secure with the system.

I had another provider before Frontpoint. I wasn’t able to use the other one on my cell phone so I switched over. So far, so good, I have no complaints. Installing it was easy. I didn’t have any problems, and every time I called for help, everybody was willing to help. I have the app on my phone where I can arm and disarm my home from another location and I like it. I’ve talked today about getting a camera for the front door and possibly getting another box for the upstairs so that I can arm or disarm from there. Or if there’s a fire, I don’t have to run all the way downstairs to hit the button. I was waiting for them to come down on the price a little bit before I order another box. It’s been great. I love it and I like the idea that when I move, I can take my equipment with me and hook it up in my new location. That’s what I like most about it.

I was looking for a home security provider and saw Frontpoint online. I have been using it for over six months now and feel more safe and secure because of it. However, one time the alarm went off and we talked to them over that. They hung up on me because I didn't give them the right code.

I saw an advertisement about Frontpoint on the internet. I have used the alarm system for about a year and a half. I decided to use it over another service provider mainly because of the ease of installation. It’s fantastic working on the Wi-Fi. My wife uses the Frontpoint mobile app all the time. And that is because I live in two different states. We’re taking care of two houses until we retire, and it makes it easy. When I did the installation, we had everything done in about 10-12 minutes. I also have had them ignore anything, any alarm that was set off in our house when we had workers in, and that was convenient. We don’t let them touch the alarm; we get on them remotely and we turn it off when they get to the house. We know when they leave so we can turn it back on overnight, and it’s nice. It’s the most convenient and user-friendly system that I have seen. I have one in downtown Florida on a different system and I have one at work. And my Frontpoint up in Tennessee works faster and better than any of those.

We haven't had any problems with Frontpoint other than the ones we created ourselves, forgetting it was on. It's been operating satisfactorily.

Overall, the experience with Frontpoint was very good. It was easy to install, called somebody when setting it up, and it was great.

I’ve had Frontpoint now for a while. Installation went relatively easy. It came with good instructions. They did a good job of preparing me to install it. I like the mobile app. In fact, I have found that if I want to let somebody into the house while I’m out traveling, I can turn it off and back on, and feel pretty comfortable that it’s working well. Frontpoint is peace of mind for me. I’m out of town for days on end and it’s nice to be able to know that something’s watching over the house. They are a very professional company.

After I got broken into, I decided it was past time to get a security system and I went looking on the Internet to see. I knew about some of the others then stumbled on Frontpoint and read all their information and I thought, “This is the way to go.” I decided to use them because of the reviews, and the ease of setting it up with their salesman. Installing our security device was a piece of cake. You make the order and they send you the equipment. You put it up and call them to get it activated and checked out, and that went very smoothly. It assures that if somebody decides to break in when I’m not here, the people will get called right away. I haven’t had any occasion to use it and haven’t had any false alarms. I’m satisfied with them and have used Frontpoint going on a year now.

I was doing some research for my home security system and I came upon Frontpoint. They were rated very highly on the Internet. Being able to access and control my system through my phone is one of the reasons why I purchased it. It was very easy installing the security device and I have their Frontpoint mobile app on my phone. It works very well for me. I’ve had opportunities to call customer service quite a few times. Every time, they give me the correct answer. They’re also very courteous. Frontpoint is ideal. I have a great value and I wouldn’t hesitate to recommend them to somebody else.

I've had Frontpoint as my home security provider for over a year now. It gives me peace of mind and it's always there for me. Installing the security device was simple. The Frontpoint mobile app is very easy to use. I like that I can contact their customer service easily. The team members are really nice, very dependable and hospitable.

My experience with Frontpoint has been great. They're very helpful, very serious and wonderful. I'm very impressed with them.

We didn't have home security before but installing the device was a lot simpler than I thought it was. We just had to learn to turn the system on. It comes on after we've gone to bed and then I have to wake up and turn it on. It does have a reminder that it sends you in the email saying "you haven't turned it." That little nag has been necessary a few times. Anyway, Frontpoint gives superior service. They've been very helpful. They assisted me in changing password and sending me a new battery when we had a signal from the machine's panel showing that the battery was low, which did not make any sense. They are also very security conscious. If you don't remember your whole password, you have an issue to deal with and I like that.

I have used Frontpoint as my home security provider for a year and a half. I chose them over other home security providers because I can get it totally interactive with myself and don't have to depend on somebody else. The installment was done in about 45 minutes and I've used their mobile app ever since I put it in. I love being able to access and control my system from my phone. I use my Frontpoint security device to monitor the cameras in the door and window - the sensing systems. Most of my interactions with the Frontpoint reps were about changing what's loaded on the system and to validate some issues with the cameras. I've had three or four warranty replacements. The reps are knowledgeable, friendly and answered all my questions and were able to get my situation resolved. It's very easy and I haven't had any trouble with any of them. They're all very good. I've had a very good experience with the company.

I have been using them for at least a year now. Installing the device was easy and the mobile app is easy to use. I love that they have a remote control for my keychain. I have a very pleasant experience with Frontpoint and they met my expectations. I had questions with Frontpoint on the phone and they were able to answer them.

Frontpoint has been pretty good. They have good customer service.

Frontpoint is very good. Every time I've called them, they've been very responsive.

I've had Frontpoint as my home security service provider for over the year now. It was Easy to set up and from what I've heard from other people, it's quicker response. I also use the mobile app. It's easy, and you can set it for different times. I am happy with it.

My experience with Frontpoint has been seamless.

We haven't had to use our Frontpoint alarm system, thank God. But anytime we've called, it's been good.

I've had Frontpoint for about a year now and I like their professionalism and the features that they have. Installing the security device was absolutely simple. Everybody was very friendly and quick to respond when I was getting set up and even to any questions I had after installation. They were very professional and very courteous. I tried the Frontpoint mobile app and it's fantastic. I feel more secure when I leave the house. It was a great experience with no problems.

I've used Frontpoint for about a year. Their pricing is pretty good. I use their mobile app and it works perfect for what I need it to do. On a couple of occasions, I've called their team and they've been great. I now have less worries and I’d do it all over again.

I've been using FrontPoint for about a year now. The installation of my security device was easy and whenever I have any questions, the customer support representatives were very polite and more than willing to help. I use their mobile app everyday.

My experience with Frontpoint is very good. I could use a couple more to cover my other windows, but it's working really good right now.

I have used Frontpoint as our home security service provider for a couple of years. It does a good job. Installing the security device was simple. I use their mobile app and I love it. It’s nice. Frontpoint is exactly as advertised.

I have been using Frontpoint for two years. I had researched it and thought that it was something that I'd like to have. I had no problems installing it. I like their app where I can access and control my system on the go. The system is working as designed and I do use it frequently when I'm away for a prolonged period of time. I had a concern once about testing my motion detection devices so I called their team and they were very friendly. I have a very good experience with them.

We were looking for security systems and we ran across Frontpoint online. We did it and we love it and now we've had them for a year or two. I enjoy the system and it's great for me. Installing the device was very simple and once I had installed it, I had to call the number so they could just activate everything. From that point until right now, it's perfect. Their app was the most wonderful thing they ever came up with. Since I had this, I sleep better. When I go home, I just set my system and it's like I'm totally relaxed. I like the way it's set up so they should keep that.

I started using Frontpoint a little over a year ago. Installing the security device was extremely easy. Also, using the mobile app is very easy. I once had an issue with one of the sensors and talked to somebody at tech support and they were able to resolve it right away. I had a sensor that was mounted in a bad spot. They just gave me directions on other locations to put it in. They're always really helpful and you don't have to wait on hold for eternity, like other places. I'm very happy with their service.

I like the ease of installation. It’s pretty simple. I knew what I was getting into, so I just looked it up online, thinking I could figure it out. Another thing I really like is being able to control things from my phone. It’s kinda cool. But I wish they would create their own branded experience. Because they use alarm.com as kind of like their vendor. Anyway, I feel more secured now that I have more control over my home. I've had it for about a year now. It's great. But the main thing that really sticks out to me is their customer service. I have no problems calling them and getting help from them, so I feel taken care of. They've been really great.

I got on all the rating services for security systems. Frontline was up at the top, so I thought that must be the one, so I signed up. We have a sensor on the back of the garage; it leads out to the patio, and another door leads into the house. We keep forgetting that if we set the system alarms on the garage, that back door out to the patio is gonna set it off. We drove out and got looking in the back door and it was unlocked, so my wife got out and fixed it and opened the door while she was locking it up, so that set if off inside but we didn't hear it. So when we took off, that thing was ready to explode in a minute. Now what we did was put a big sign on the back door that says 'alarm', so we don't do that anymore. But the darn thing works.

I like that you can turn it on and it works. But I don't use it that much because we don't go out so far. Unless I go out two or three days or over a period of time I'd turn it on. It's now on and will be for two or three months. I won’t be home for a while.

I discovered FrontPoint when I was searching online for home security service providers and I've been using them for almost a year now. I've had other security providers prior to them, but I like FrontPoint substantially better. The installation of my security device was very straightforward and allowed me to be hands-on like I wanted. The team members at FrontPoint were always very helpful and prompt in resolving issues.

Up to this point, it has been fantastic, excellent. It was very easy to get connected, to work and I've been able to access it on and off. The only thing I had was I switched cell phones and I've been unable to download the app on my new cell phone so that I can turn it on and off from the outside. So I just got to turn it on, rush out the door and turn it off quickly when I get back in.

I learned about Frontpoint through web research. I decide to use it as my home security service provider because of the cost and the technology. Installing it is pretty easy. I called in to get it activated and tried to see if I could cancel my service. They’re friendly.

I really like Frontpoint. Our experience with them has been great! It's easy to activate your system by the phone and I like it. But I haven't done it in a while. It's all good.

Frontpoint security system has been very good. I signed up with them about a year ago because I liked their options for Wi-Fi instead of running a bunch of wires and things through the house. Installing the device has been very quick. I called the helpdesk and within five minutes, it was up and running. They were very helpful. They knew exactly the inside and out of their system and they pinpointed where to place the sensors on the doors and windows. Now it's very easy to monitor on the Internet. It's been good peace of mind. I would recommend them to all my friends if they were looking for a security system.

Frontpoint has been my home security provider for about a year now. I had somebody set it up for me as I'm partially blind and 87 years old. They certainly have been responsive whenever I talk to them.

I did extensive research on the internet for about six weeks before we closed on our home, and Frontpoint had been rated the highest in customer satisfaction. I had never heard of them before, but I went with them because I couldn't find a single bad thing written about them on the internet. We have them for 12 months now. Installation was extremely easy. It all comes in a box. They had already pre-tested my house for my addresses to the cellular signal. We just opened the box, plugged in the main board, the control panel, and around the house put the things up. It was all very, very easy, and then you call their helpline and they turn the whole system on. They offered a test period of about a week, but I didn't want a test period because we hadn’t physically moved into the house yet. So we went live immediately. It’s been a fantastic system.

My son had Frontpoint service in his house in Ohio and so I got one for my house as well under a year ago. We liked that it was wireless and less expensive. Installing the device was not a problem. We plugged it in and put all the little things where they were supposed to go, and then we called Frontpoint. There was no problem whatsoever. I have the Frontpoint mobile app and like it a lot. I use it when I come and go to turn the alarm on and off. I like that I get emails or text notifications if something happens - usually it’s because I walked in and set it off and forgot.

I told my son who's a professor at a university in South Carolina that I needed some kind of a security system so he researched on it and came up with Frontpoint. I'm not sure I'm running it the way I should be running it but it's been great. The installation was a piece of cake. During the installation phase I had questions, I called and they were easily answered. They took their time, they were friendly and very helpful. I feel safer whenever I turn it on and when I leave to go to the grocery store or some other place - that way my wife would be protected. I could call them whenever I feel I should - I haven't done it but I would feel comfortable doing it.

I have had Frontpoint as my home security service provider for about nine months. I like the way the system operates and works. I liked the idea that even if they smashed it, the signal is already sent. I didn't have any problem installing the security device. I followed the instructions and everything went up. I feel secure that nobody is going to get in here and if they do, they'll get caught. It's great.

My overall experience with Frontpoint has been very good. The people that I interacted with are all very good. In fact, I have recommended them to other people.

I've had Frontpoint almost exactly a year now and got them because I like the ability to customize their services and I can set it up myself. I ran into one tiny problem but had somebody on the phone with me the whole time I was working with it, so it was really a good situation. They were great and very patient, waiting for me to try different things. They stayed right there on the phone with me as I was looking for things to make it work. I love the mobile app - another reason why I went with Frontpoint. We also got the video cameras and I love it. I've got one framed at the front window so I can watch the front of the house. It's really nice to be able to do that. We don't have windows on the first floor that you can look out, so I can just pull up that camera and see what's going on in front of the house. The experience was easy and convenient, and they've been very responsive.

My experience with Frontpoint has been really good. The installation was really easy; it's nice to be able to do it on your own. There was one sensor I had an issue with, and when I called, they were really friendly and easy to address. I enjoy having the ability to access it online. We have a second home, so we have Frontpoint in two homes. If someone goes to our second house and we're not there, it's just a nice and easy way to turn the alarm off so someone can do work in our house. The online portion alone makes it very easy to manage.

I have it for nine or ten months now. There is not much comparison with my old provider. Frontpoint is by far better, more options and I feel more secure with it. I feel more comfortable that my house and family are protected and I can monitor it all the time. The installation was very simple. It's a DIY project and I use the mobile app all the time. It's one of the reasons I went with that system. Their customer service is awesome. They answer my questions. I had little issues with one or two sensors and they sent me new ones. They have been fabulous and have given excellent service.

I went online looking for a new security company and saw that Frontpoint has high customer satisfaction rating. I did have a different security provider but Frontpoint is better. I've had them now for a little over a year. I was able to do the installation and myself, with Frontpoint over the phone. They send you a self-install package and you get to call somebody and that person walks you through every step. They're patient about it and stay on the phone with you until you get it done, and I really like that. I didn't have to have a technician come out and do the work. I also have the option of upgrading my system without having to have somebody come out.

I heard about Frontpoint when I moved into a new home a little over a year ago and started doing some searching on the internet about wireless security systems. I actually tried another security system but returned it. Frontpoint's service is better. I installed it within my entire home without any help in under half an hour, just by the instructions. It's very, very straightforward and simple. I called them to activate it and they gave me a little bit of tutorial on the keypad. I use the mobile app almost every night and it's great. I'm comfortable that it's doing the job that I want it to do and particularly the fact that I was able to put it in myself and didn't have to open up any walls or run any wires. They also have terrific customer support. You get them very quickly and they make sure they solve whatever question or problem you're calling about.

I have used Frontpoint as my home security provider for about a year now. I had another security provider before but this one is a lot better. They are responsive and they answer calls. I have somebody to talk to and they send emails. During installation it was a little hard to customize it for the architecture of our house because we have a very old house, a hundred year old house, but they were very helpful on the phone. They sent out and returned the wrong pieces without charge and sent out the right stuff and I got the right kinds of adapters or security things and they walked me through it. They help you make it work. It's not like you'll buy it then you have it and it's your problem.

I like Frontpoint. I'm very happy with them. Installation was pretty easy. The customer service was great. The lady stayed on the phone even though they were closed to help me set up my cameras. My father-in-law ordered from Frontpoint because of us.

I saw Frontpoint on the internet and have been using it for about a year. We were doing a lot of travelling that's why we went ahead and signed up for the service so we could keep track. I chose them because of its wireless service. We are happy with the service and it's pretty reasonable as well. I have referred a few friends to them.

I've had my security system from Frontpoint for a year now. I installed the device myself and it was very simple. I really like the mobile app a lot. It lets me know when doors open and when they shut and if we leave a door open, it reminds me to shut it. I only had a chance to interact with their team during purchasing and they were very helpful. Since installing the security device, I feel a lot safer and more confident everything will be taken care of at home when something happens.

I like Frontpoint however the back up battery didn't last long when the power went out at my house the other day.

We decided to use Frontpoint because there was an incentive on Angie's List and it also seemed very easy to install. And when we talked to their salespeople, they were extremely helpful, and it was reasonably priced. We've had it for roughly a year now. I use the mobile app all the time, but every time we have a storm of any sort, I have to uninstall it and reinstall it. For some reason, an electrical storm seems to knock the app out so that it doesn't work. I've added a few security features and other windows and doors and I had one of my doors break and the team at Frontpoint has always been very pleasant and helpful. I found them very good.

I like Frontpoint real well. I like the fact that it's all wireless and you set it up yourself. The other companies come and do it for you. I got the top package, it's $49.95 a month, but I got peace of mind. You can see everything from your phone if you have a smartphone. And they're knowledgeable and always helpful. Whenever I call them and I didn't understand something, they walk me through it. There's no pressure to do what you don't want.

My experience with Frontpoint has been fine. They were very helpful in selecting the type of equipment needed. It was very easy to install. The instructions were pretty clear and when I did have a question, they were very helpful in answering the question during the installation process. I haven't had any issues since I had it installed a year ago. I really haven't had to contact them since. The only thing I don't like about it is the requirement to do a three-year contract. It's becoming an antiquated business practice. I like their customer service and the ease of installation. But I would also caution people to look at competitors because if there's someone out there who can do something equal as Frontpoint and they don't have to sign a three-year agreement then go with that.

My experience with Frontpoint has been great. One time, the little sensor thing fell off my door. They called me immediately and I said, "I thought I hadn't been able to buy a more sticky stuff for it" and they said, "Well, you think that's what it is but we'll send somebody by there just to make sure." I thought that was good. Even though I really didn't think there was an issue, they still sent someone out there.

Good news. This is my first system and it took some research in choosing. I am pleased with the whole operation from home set-up to the response call center. I have confidence in the system and peace of mind while away from home or while home and the system is armed. Oh, the good news. I can add to my home protection with sensors, cameras, light timers, heat & cool control. I can monitor my system from my computer or mobile iPhone. It has been a great investment in prevention and security for my family and our home. Tech support is awesome too. They take time to work through any issue or questions, especially as a new user. Great choice!

So far, Frontpoint is very good but I haven’t been robbed. I've had them as my home security provider for less than a year. I chose them because I can put it in myself. It was very easy and it went through without a problem. I feel safer and more secure. I use their mobile app all the time. The other day, my credit card was compromised, so I had to change that and they got right back to me so that was good. The only negative thing was that I had to call them to change my method of payment. I couldn’t do that online but they said they’re working on it.

Overall experience with Frontpoint was very good. They've got easy installation and quick response.

So far I haven't had any problems with Frontpoint. It's fairly good.

Compared to our previous home security I like the Frontpoint better, it's wireless (with ADT you need to plug it into your cable line) and installing the system was pretty straightforward. Mobile app works for the most part. I've only had a couple of glitches with it, but it usually works. It's a great security system, overall. We've had it for about a year now and we feel more secure. One time our alarm had gone off and we didn't know who had actually tripped our alarm, but it was one of our relatives. They took care of it and there was no problem.

I'm satisfied with the service of Frontpoint. I would recommend them.

I had a second break-in into my house which prompted me to use Frontpoint. It's been a year now since installing it. It's great and the Frontpoint mobile app is priceless. However when installing a part, if there were any, the business hours of when you call to activate go well into the night short of being 24 hours. So I get home late and I had the box and I got everything glued in there but I have to get up early the following morning because the hour is a little short. But other than that they have always been very helpful and very pleasant. I wanted more stickers, I asked and they accommodated. And it's great that they didn't charge me extra. They gave me another five... priceless.

I did some research on the internet and Frontpoint was recommended as one of the top ones. I have been using them for close to a year now. The installation was simple. I'm more secure when I'm around the house. I'm very satisfied with Frontpoint.

We have been using Frontpoint for six months. We chose it because it was cellular-based and not hardwired. Installation was very easy. Their people were very helpful. Everyone I talked knew the system and tried to help me out. I put it in two different houses. I spend six months in Virginia and six months in Florida, so it gives peace of mind knowing that the house that was empty was protected. And they're very, very helpful people. I had a couple of issues with some sensors and we were able to get it resolved very quickly. It's very beneficial to end user.

I've used Frontpoint for about a year and a half. Installing the device was very easy. That kind of system is hard to set up obviously but you just stick it on and you plug it in and then you call them. I use the app on my phone because sometimes when I get out of the house, I forget to lock it up and it works fine. We live way out in the country and we don't really have big crime issue out here but more and more you hear about it. People getting their homes broken into because they are way out in the country and there's nobody around in there so it gives you a certain amount of peace of mind. I like it and recommend it. I was very pleased with the whole installation and purchasing experience. It was good.

I am very satisfied with Frontpoint. I've had a couple parts need to be replaced and you're very fast on that. And we've only had the alarm bell go off once and that's because the pet set it off. We have two cats roughly 20 pounds and another ones 11, 12, 15 pounds. They must have got right next to each other and both moved at the same time. The police showed up and they looked in the window and say "I think the cats did that". They told me 40 pound animal would be the lower limit but somehow they managed to fool it. But everything worked the way it was supposed to. You guys might want to maybe tweak your description on the size of an animal that can trip a motion detector.

I first heard about Frontpoint through the internet. I have used them as our home security provider for nine months now. Looking at them online and going through the different security places, it looked like they had the best deals and they're a cellular-based security system instead of a landline-based. We use their mobile app every day. I like it. It’s very easy to use. Also, installing my security device was very simple.

We've had Frontpoint for about a year now. It's wireless so we didn't have to do any wiring in the house. The installation was very simple and it was just a matter of connecting with the monitoring service. We use the Frontpoint mobile app and we like it. We are able to control our system while on the go and whenever we want to activate it, we can do so and we feel secure having it. Frontpoint is easy to install and easy to use.

We were out there looking for a security system and Frontpoint had the best deal. We did the installing ourselves. Everything was shipped to us and then my husband took care of putting everything up. We like being able to access and control our system using our phone. And when we had some issues, my husband would talk to them a couple of times and they were friendly and able to answer all of our questions. Our overall experience with them has been good. We haven't had any issues to date.

I’m still under contract with another home security service provider but I went ahead and installed Frontpoint in my home. Without a doubt, they are leaps and bounds ahead of the other company. Installing was easy to do and they were on the phone with me, guided me through the rest of the final setup. I use the Frontpoint mobile app all the time. It’s great being able to access and control your system on the go. The staffs are like the best of any company that I’ve ever talked to/had to deal with. And, it has made a complete difference in my day-to-day life. In fact, they caught the criminal when they broke in the last time. It worked perfectly. It was remarkable.

I searched for security systems online and found Frontpoint. I chose them because of the credit checks. Another provider was asking for a higher credit score than Frontpoint. It's very affordable, compared to other companies where they want you to get into a five-year contract. With Frontpoint, they only ask you for at least three years. I use their mobile app all the time. The app that allows you to access and control system on the go is the best thing you can ever have because if you have to rush out of the house, you just let it go and go out.

One of my friends has Frontpoint and he liked it a lot, and recommended it to me when I moved in to a new house last year. I had it for around nine months. I haven't had any problems with FrontPoint. I just moved recently so I disconnected it from the old house. I'm moving to another house where I don't really need it and haven't hooked it back up yet cause I just moved yesterday. I'm trying to see if somebody will take over my lease because I didn't realize I was in such a long lease. But I've never had any issues with them.

I learned about Frontpoint through an internet search. I decided to go with them because of the fact that they had cellular technology without an extra cost. The cost was similar to others but they had that extra feature. Installation was really easy, the customer service is great. It's quick and painless.

I was initially pleased with Frontpoint. However during the course of the contract I was quite disillusioned with the service and attitude of the people. I was given access to the system and it is supposed to reflect the settings on my system but it did not do that. It did not report the correct settings. My motion detector on my porch kept going off but every time I looked at it, there is nothing that would set it off. The place is locked and set down for winter and there is no indication of anybody coming in. It irritated me because I couldn't trust what I was seeing. They didn't do anything.

Installing the Frontpoint security device was perfectly easy. Now I'm not worried about getting broken into. We have them about a year now as our home security provider. Very nice and easy to work with people. They're very easy to talk to.

Frontpoint has been great. I've had them for almost a year. I went with them because of the ease of use and the service. Installing the device was very simple. Also, I use the Frontpoint mobile app all the time. It's very, very handy and it works great. Their people are very professional.

Everything's okay with Frontpoint.

I have used Frontpoint as our home security provider for a year now. Installation of the device was very easy to do. We use Alarm.com which is the Frontpoint mobile app and we love that we're able to access and control the system on the go. Every now and again we'll give them a call and say "I don't think it's working right" and they always come up with a solution and it always works. We have more peace of mind every time we leave the house. We have 2 dogs and I always worry about them being caught in the house if there's a fire or if somebody breaks in and lets them out. It gives us peace of mind that if anybody ever breaks in or a fire goes out, we will be notified. We wouldn't trade their service in for the world.

About a year ago on October, my house was broken in to. It's my father's house but I am living here and he had to move away to take care of my mom. So he did some research online and found out about Frontpoint, we set it up and we've been happy ever since. Installing the security device was extremely easy. I had no problems or whatsoever. We talked to a gentleman on the phone and turned it on that day. We are extremely happy with Frontpoint. It is awesome! We have nothing but good out of it. I moved in with my girlfriend and we are in the process of selling the house. I talked to her and we are going to take the system from this house, put it in my name and keep using it.

We bought Frontpoint security for my house that I’m living in and I’ve been real happy with it. It worked well for me. Overall experience with Frontpoint has been really, really good.

I heard about Frontpoint from a friend. Installed the security device myself a year ago and it was really easy. Frontpoint people have been real good to work with. I had one little problem with one of the sensors and they replaced it and everything was good. I haven't had any problems with the service or the product since then. Having the device gives me a little more peace of mind. It's great being able to access and control the system on the go. I use the Frontpoint mobile app all the time.

Frontpoint works well for me. It's simple to install, much simpler than I expected and the few times that I've had to talk to customer support or ask a question it's been very seamless.

Frontpoint is excellent. They've done a really nice job.

I have Frointpoint as my security service provider for six months. It's very easy to install but the problem is that it's very easy to forget how to use it. I'm going to use the mobile app when I'm moving but I don't need it for now. I've called Frontpoint several times and I've got good service. Having Frontpoint makes sense because crime is very serious. I live in a good neighborhood but when the house is empty, usually people are trying to come in and take out the appliances.

In the process of moving, my book got misplaced and I didn't have the information as to how to get in and change my password and things like that. So I had to call them for different stuff. I had problems getting through them at first but then eventually after I explained to them I have a problem getting through it seemed like I didn't have that problem anymore, and they finally sent me a book.

I learned FrontPoint from one of the guys I work with and it's been a little less than a year since we have it. I like that I could simply install the equipment myself. I didn't have any problem doing it as it only took a few minutes. Also I can take it from one house to another and I can add features if I want to. The mobile app is cool. I use it all the time. It's pretty slick thinking that you can control your system while on the go. I like it and generally we feel safer with it. Our cat set off the motion detector and they're good about calling right away. It's less likely to have anybody break in. If anything should go on there while I'm not there, I'd probably know about it and be able to get the police there. It's very good. I would recommend it.

I have used Frontpoint for about a year now. I think it's easier to make changes in the system with Frontpoint compared to the old security system that I had. Installation was simple and the mobile app is good. Sometimes I open the door and forget about it but it's been great. It's definitely much easier to use the alarm system with the mobile app. I have talked to a couple of tech supports and it's been great. I had a sensor that wasn't working and they helped me troubleshoot it and replace the sensor. It's reassuring to have the system always checking the doors and windows for me. Overall, they offer good customer service and easy system setup.

I first heard about Frontpoint through Yelp, reading reviews. I had them as our house security provider for under a year. The main reason for choosing Frontpoint was it’s wireless. There’s no actual wiring connection to the house. I can take it wherever I want to basically. Installing the device was very easy and they were very helpful as well. The team were all super friendly and super helpful, very quick to respond. From the beginning, everything was just very, very good. Also, I use their mobile app all the time. It’s very user-friendly. I’d recommend Frontpoint. It was a very good experience. I can’t compare it to anything else. They’re very good in that sense. They were very helpful. And it’s very easy to use on a day to day basis.

I researched security systems online and that's how I learned about Frontpoint. I went with them because of the ratings I've read about, and now we had them for less than a year. Installing the security device was very simple. I have used the Frontpoint mobile app but I've had some issues with that. There had been times when it just doesn't work. I've talked to some reps at Frontpoint. They've been fine but when it came to the mobile app, it couldn't seem to do too much other than just log out and log back in again and see if it works. Fort the most part it does but there have been times when I've been in another town and I can't get it to respond. But still I did like the feeling of security. The only criticism I would have is that the console is very bulky. That's been an issue for us. I wish they would come up with a sleeker, smaller design for that.

I chose Frontpoint because my son had a system and he was happy with it. I have been using Frontpoint as our home security service provider since last November. Installing my security device was difficult as there were issues. One of the door switches or units was bad and needed to be replaced. They hired their local contract installer. There was very little clearance between the top of the door and the ceiling and he didn’t have a drill that could drill in that area. And I subsequently had a number of issues with the light modules, the location of the console. The light modules didn’t work. I moved the console around several times. The light module issues continued for three or four months.

I activate and deactivate the system all the time using the app on my iPhone. It's great. I've even done it from my bedroom when I forgot to set it at night. Sometimes I wake up and say "oh I don't think that I set that." So I pick up the iPhone and set it from my bed. But recently, I was getting an indication that I thought one of the sensors wasn't working. So I called in and talked to somebody and I realized it probably had been working. I was misreading what it was telling me. I also found out when I put them in, I thought I had labeled everything so I'd know exactly what sensor I was looking at. But evidently from talking to the individual that I talked to last week, I had neglected to save that. After talking to him, I went through it again and now got everything labeled so I know exactly what each sensor is doing. So I was very happy with the service, too. In fact, I had pulled part of one of the sensors off the door when I thought it wasn't working so they're even sending me some new adhesive pads to get it back on there properly.

I researched other security systems, but Frontpoint seemed to be getting the best reviews. After spending about 5 minutes on the phone with Stephen, I knew that the customer service would be MUCH better than the other option we were considering. After a few days of emailing with Stephen and asking questions, we decided to order the equipment. The representatives are so kind, and they really make the process easy. I'm hoping the installation is equally as effortless! Also, what a great referral program! The family who referred me received $100 to Amazon and I got 1 month for free. Very impressed so far. Hoping for continued great service. Thanks, Stephen and Frontpoint!

Frontpoint was recommended by the builder. I've had them since December. I had another home security provider for a long time but Frontpoint is excellent compared to the other one. Installing their security device was no problem. It was a piece of cake. On setting it up, when I spoke to the guy, everybody was very helpful and I would recommend them to anybody. I have less worries since I had them. Having Frontpoint is carefree.

I have used Frontpoint for about a year. I decided to have them because they're wireless. Installing the security device was easy. Being able to access and control the system on the go is a good thing. It works out fine. When I set everything up and called to have it activated, the reps were all very polite and it worked out real well. And then once this past winter, we had water in the basement and they called and informed me immediately before there were any real problems, any real issues with it, and we were able to take care of it. Having the system I feel more confident. We got it basically because we winter in Florida, and it is something to make sure that everything was okay while we were gone. I like them. I'm happy with their service.

I have used Frontpoint as our home security service provider for a year now. As far as customer service goes, there is no comparison with ADT, my old home security service provider. Frontpoint is much better. What I did was I ordered online with the help of one of the Frontpoint representatives at the 1-800 number and I received it through FedEx or UPS, and when I received it, I organized everything and when I was ready to start installing it, I called their 1-800 number again and they took me through the entire process.

I spoke with Sahil at Frontpoint about setting up a security system for my new home, and he was excellent! Very personable and told me everything upfront. Coming from a security provider, that's something I could definitely respect and appreciate. Their security is a little more on the expensive side, but you definitely get what you pay for. You can set the system up yourself, or request to have someone set it up for you. Overall, very pleased with my interactions with Sahil.

My husband installed it and there was no problem at all. The reason we chose Frontpoint was because it was wireless. We're away from home a lot and we could turn it on and off whenever the housekeeper came in using the Frontpoint mobile app. We use that a lot when we're out of town. We really like that. That was a big plus.

I had a break-in in my home last November right around Thanksgiving so I went online and started looking for alarm companies because I was living alone in my house and I was afraid. I wasn't sleeping and I thought I need to do something. I started checking out different places. I called Frontpoint and they were very responsive and they listened. It was like "We have a product to sell. How fast can we get this to you?" and "We'll give you this kind of a deal." It was a very pleasant experience to buy it. It also felt like there was compassion. They felt very personal and so that made me feel good. And then when installing it, a couple of things I put in wrong, like backwards, and I had to redo it, they were very patient and they helped me a lot.