Frontpoint Reviews

We've had Frontpoint for about a year and a half. ADT is very popular in my area but I decided to go with Frontpoint because of the reviews on the Internet. Installing the system was very easy and they have been excellent. Since then, I feel so much secure. However, if I did it again I would go with ADT because I have friends that the whole system was given to them all for free while I was locked into a three-year contract. I like Frontpoint but I don't know how ADT does it.

My family feels safer with Frontpoint. I'm sure they like it because I used to work at night so I wasn't around. We've had Frontpoint for close to 2 years and the service they provide is good. It is great being able to access the system from anywhere, at any time.

I've had Frontpoint for a little over a year. Installing their device was easy. Also, I'm using their web page and mobile app and it is cool that I can control my system anytime and anywhere. I'm happy with them.

It's probably been two years since we had Frontpoint, and so far it's been good. I had an incident happen right after I had it put in and we caught the people that were trying to break in. That security deal helped because they couldn't turn the thing off. Interactions with Frontpoint and everything else has been good. I’ve got service and I know it works. And they don’t blow my phone up and bug me about anything. They’re not trying to encourage me to spend more money. If I need them, they’re there for me.

Frontpoint is doing pretty good and works like it's supposed to. The only thing I got to figure out is how to change the battery in the control center because it's glued to my wall. But other than that, everything's fine. I haven't had a lick of problem.

Frontpoint is substantially better compared to my previous home security service and installing the Frontpoint security device was relatively easy. Having the alarm has definitely increased security at home.

I have been using Frontpoint for a year, but I had ADT before it. I like Frontpoint much better because the price that ADT was charging was a little too much for the same service. Installing the device was a 1-2-3 step, very easy and their team is great. I also use the app on my phone and the lights. I didn’t change up yet and get the cameras and other stuff that they offer. But I feel a little safe when I'm away from home. All in all, it's great.

I've been using Frontpoint as a home security provider for one year. We had ADT before Frontpoint for quite a few years. They were fine for a long time until we started having problems with the unit inside the house and they weren't very responsive in repairing the unit. Installing the Frontpoint system was very easy. I've used the mobile app and it works fine but we don't use it that much. I'm satisfied with what we have right now with Frontpoint.

We've been using Frontpoint as our home security service provider for almost two years. Installing their device was easy and straightforward, and we have no problem with them. Since then, we have peace of mind and feel safer.

It's been good using Frontpoint. It was easy to install but I still need to activate a couple of the last ones that I ordered since I didn't call back to have that done. My sense of security improved greatly since putting up the Frontpoint system.

Installation of the FrontPoint device was really straightforward. I didn't have any issues except when I moved it. The sensors don't really have a good adhesive. Another issue is I'd like to access my own personal account information (because it’s through a third party server). I can understand some of the security issues and concerns with that but again, it would be nice if it could be done. But other than that, the system and the online service work out well. All my interactions with their team are all positive. If I have to call for an issue, things are resolved pretty quickly. I've had a couple of false alarms and I know that I'll get a call quickly. Their response time is good. They provide all around good and reliable service.

I had ADT before but Frontpoint is much better. Most of my equipment was transferred from ADT and the only thing I replaced were the door sensors. I interact with their customer service team frequently and they are always great and very helpful. I use their phone app which I love because I often forget to set the alarm when I leave the house. It's very convenient and I didn't have that with ADT. They may have had that as a service but I didn't have it.

I’ve been using FrontPoint for about a year. I paid for them to install it however I just don’t feel like the installer was the greatest. They didn’t seem to have the cleanest finishes. However their team has been good. Anytime I call with a problem or a question, they’re responsive and they get things done. When I’ve had alarms, they respond almost instantly, which is great. I have the app on my phone to arm and disarm the system. I think in today’s world, its essential that you have that, so it’s good that they have it. I think it works fine. It’s like one of those things that either it works or it doesn’t. If it doesn’t, then it would just be worthless.

It's been a year and a half that I've been using Frontpoint for my gym business. It was easy to install, I just followed directions. They called me right away when the alarm went off a couple of times. The interactive feature is great because I know when my guys open up the gym.

I purchased Frontpoint because my daughter was sneaking out of the house and leaving with guys while we were all sleeping. She walks out the door now or even opens a window and I know what's going on at all times. Frontpoint has given me peace of mind.

I've been using Frontpoint for a couple of years already. Installing the system was straightforward and easy, just going along with the customer service over the phone. The only difference of not doing contracts was a little bit better but a little more expensive which is one of the biggest downsides to it because it costs more per month and I have to buy the sensors, whereas just getting the sensors along with the system. I haven't signed any month-to-month contract but I already had a good experience in the past with FrontPoint, so it's all good. Also, their mobile app is so fun. It's fine that they've added the experience and it works pretty well, but most of the alarm systems out there have the same systems but it's nice being able to monitor it from my phone.

The Frontpoint security device was real easy to install. I've had it for 14-15 months now. The team at Frontpoint was very helpful every time I call.

I have been with FrontPoint for about a year now and I have a good experience with them from installation to talking with their reps - not bad at all. I'd recommend them.

Installing Frontpoint's device has been easy to do even though the equipment is a bit outdated. The customer service for the most part has been top notch. I also use their mobile app all the time. But I'd like to have more flexibility like if I wanted to kick my front door open and just leave it open so the outside air could come in, it would quit notifying me every 2 minutes or 30 seconds that the door is open. But otherwise, I don't have a problem with them.

I'm very satisfied with Frontpoint's customer and technical support service. The installation walkthrough was very smooth as well. I'd recommend them to a friend.

In the beginning Frontpoint was very aggressive to make sure that we got everything, but after it's installed I never heard back from them. Last week, our garage door got opened because of the rainstorm and the security system started beeping and then we turned it off but we never received any calls. There's no followup. So I don’t know whether these people are really monitoring or not, and that's a real concern I have because we travel overseas. Also, initially I thought that somebody will come and assist us to set it up, but they just shipped it and then they called us to set it up remotely.

Our first and previous security provider for 25 years was difficult. They didn't always seem to know what was going on in my house. At first, we really liked them. Then when we moved to our new house about 11 years ago. We stayed with them, but we really didn't feel valued by that company and they knew us anymore. Other companies took over them. They were not very nice when we hired them to do our daughter's house, and she has to stay with them for 5 years. Since that time is up, she'll be out of there, and installing FrontPoint for her place.

I used to have ADT but Frontpoint's service is a lot better. This is new technology and it's more geared towards the customer doing their own work. If they're technically literate, it's a lot easier to deal with. I understood what to do, the instructions and help through the service desk allowed me to get the installations done well. Their team were all good. I recently had issues with one of the sensors that was causing false alarms. They couldn't pinpoint the issue but gave me suggestions to try to remedy the situation.

I've been with Frontpoint for about a year and a half. I had no problem installing their system - it was easy and simple. Their staff are also accessible and responsive to our needs.

Our Frontpoint security system seems to be working pretty good. I haven't had any problems or have the alarm go off recently. The one time it did, it was tripped accidentally because I realized that a curtain was blowing into it. The vent was blowing the curtains so it went off. At the time, I was telling the customer service rep to stay on the phone with me so I can make sure. I walked downstairs and checked to make sure if that was what was going on and I'm glad she stayed on the phone with me, and I figured it out.

I have no complaints with Frontpoint. It's good and I have recommended them.

Frontpoint has been my home security for a little less than a year. I couldn’t imagine an easier installation. You plug it in, everything is wireless. Just put them where you want to put them and then give them a call to activate and it's all done and ready to go. It's probably the easiest, simplest thing I've ever done. I also use the alarm.com app on my phone to arm and disarm the alarm and it's very good. I enjoy the fact that I can turn it on and off anytime, anywhere. Also, there's something called the geofence that they do. When my wife and I leave the house, we leave a certain radius around or a certain circle, and I can control how wide that circle is from my home. It automatically sends an alert and I can change the way that I get that alert: email, text or just a push notification on your phone that says, "Hey, you forgot to arm the alarm." And if one of us leaves and the other doesn’t, it doesn’t give us that alert. I can set it up how I want it.

Frontpoint has been great! We've had it for at least 6 or 8 months now. Dealing with them has been the best and though installing the device took a full day to do, it was fine since we also had 40 things to hook up. It’s a great product. We used to have Honeywell which is a 50-year-old product, but Frontpoint is modern so it’s much better.

Frontpoint’s system isn’t worth a hoot. Other people get to go in and out as they please and take everything I’ve got wherever they go. I don’t know how they’re getting in and out, but they’re doing it. They come in here while I’m gone, and I’m spending my money for nothing. I'm very dissatisfied.

It's been a year since using Frontpoint and I'm very happy with them. The installation was very simple and since then, I feel more comfortable.

I've had Frontpoint since I got the business, about a year and a half now. I turn it on every night. Initially we had some alarms that went off and I thought there was a break-in. I've come to find out that wasn't the case. The Frontpoint security system has been good. I was getting ready to expand, I was told they don't do fire alarms for businesses. I am disappointed with that because that is a problem for businesses.

I like Frontpoint, I've had it for almost 18 months. I chose them after doing research on ConsumerAffairs and other online rating sites. I just followed the instructions for the installation and I had a guy on the phone walking through so it was fairly simple. The system has these 30-second alarms to get in the door when the motion sensors are on and that really scared the heck out of my maids. They come tearing in 90 miles an hour to try to turn it off before the alarm turns on because its pretty loud. Other than that, it's good.

Frontpoint has been a great addition to our household and we've been very happy with it. Their people have been professional and were able to solve my questions. We like the Frontpoint's mobile app, which we use often. Since using the system, our security level has gone up.

We're very pleased with Frontpoint service. It's excellent.

It took me 20 minutes to install my Frontpoint device and it was really, really easy. We then called the company and they did the testing on it. Everything was working properly, and we never looked back. Their team was really positive, helpful, and on one occasion when we had a false alarm, they called me really late and asked if I was okay. We also like that if we forget to set the alarm when we leave the house, we can arm it while being away using the mobile app. Since installing our system, we’ve had peace of mind when we’re away from the house. I’d recommend them.

I've had Frontpoint for two years. It was very easy to set up and use. I also like their mobile app and I use it all the time. The whole system works in the background and don't interfere with my everyday life. It's everything I wanted in a security system - I don't have to deal with a big company and the billing is seamless. I'm very happy with Frontpoint.

We have Frontpoint since May of last year. My husband did the installation and it was easy. We only had one call and the team answered all my questions and were extremely helpful. The lack of having to deal with Frontpoint is positive in and of itself. In addition, we use their website to create new users in and take off their access. It's nice and very convenient to be able to manage our system. Moreover, it gives us peace of mind to have the security device. We've enjoyed having Frontpoint and I do recommend it to friends.

I've been using Frontpoint for almost 3 years. Installing our Frontpoint security device was totally easy. I also have their app, which I use all the time, on my phone. I feel better when we're not at home since at least something's watching over it. I like them and would recommend them. They provided simple, good and quality service.

I've had Frontpoint for a year and a half. The installation was really easy and I'm happy because the system works well.

It was easy to set up my FrontPoint. Their setup is based on the person that’s doing the installation or the process, so it works fine. I don’t have a lot of interaction with them on a regular basis, only at a bad time.

I got Frontpoint last year when somebody in my neighborhood had a break in through their garage door and then get into their house and steal their house. I have a small business and I have different things in my house. I found out that they had this really cool garage door sensor. I didn't have to disable the emergency release on the garage door. I could just put a sensor up there that would instantly alert me. Then I found out that it is associated with alarm.com so I could control and monitor it on my cell phone. So I went ahead and signed up for it.

Everything seems to be fine with Frontpoint. I would definitely recommend them.

I've used Frontpoint as my home security provider for about a year and a half. I chose them because I thought it was a good idea to go with them and it'd be an easy installation, which it was. Also, my wife has the mobile app on her phone, and it's good that we're able to manage and control the system like that on the go. Since the installation, we felt better and overall, my experience went smooth.

Installing Frontpoint's security device was really simple and my interactions with their team worked well. One morning, I was in a hurry and I rushed out the door without turning the alarm off. When I got halfway down my street, I got a phone call from them right away. Moreover, I use their smartphone app when we go away for a longer period of time to check on things. Their system is smooth and I don't even think about it that much other than to turn it on or off. If somebody wants a security system, Frontpoint is fine and I'd recommend them.

I found Frontpoint when I researched for a security system because my previous provider, ADT, were horrible people and a rip-off company. ADT will charge a fine for cancellation because, if no cancellation notice was put in, you're obligated for two years more. I've had Frontpoint for less than a year and a half and installing the security system was very easy. And, it's great to monitor it with my phone all the time. Overall, my experience with them has been good.

Installing Frontpoint's device was very simple. I get text messages from their smartphone app but wanted to receive messages when the doors of my house open and close but I don’t have that feature. I’ve called and they said they were going to update it but it hasn’t happened yet. I would also like to see video cameras that aren’t so expensive that we could use. I could go to Costco, buy a whole surveillance system and get 10 cameras for the price of one from them. However, everything's been good and I'm happy with Frontpoint.

I've been using Frontpoint for two years in June. They're the first home security provider I've ever used. The installation was slow because I had to install it myself. This is what I did not like. That's very, very poor and in my opinion, terrible. I don't think I should have to install it because I'm someone off the street that has never used it before and doesn't really know what to look for and how to look for that. I think when you're starting something new the people themselves should come out and install it for you and give you help with what to look for.

Installing the device was pretty straightforward. My console broke down lately and it was replaced. I made some calls to their team, more calls than I expected but they got it back to working. Plus their people have been cordial. I did get some glitches but it's been better than Vivint.

I've used Frontpoint for a little over a year and I have no complaints. I had another provider before and they both work the same however Frontpoint is just totally wireless. The installation of the device was pretty simple. I called and I was able to get assistance. It wasn't that hard at all. Also, I do have the mobile app, but I don't really use it.

I researched Frontline online, read a lot of reviews and went from there. I expected the installation to be a lot more difficult than it was, but it was really easy. So far, I haven't had any issues. But I had to call Frontpoint when one of the glass break monitors would beep periodically. This happened when we were keeping a couple of puppies for some friends - the puppies would get so loud, and the monitors would beep. They were able to help me take care of that issue. I haven't accessed the system from the computer, but I use the app to help in double-checking if I set the alarm on when I leave the house.

I chose Frontpoint because of two things - customer service and the unbiased customer reviews. Also, the service they offer, the ease to set up and ordering. I've had a pleasant experience all the way around with them. Overall, they are outstanding.

We're not impressed with Frontpoint because they wanted customers to sign on longer contracts, that’s ridiculous. We had a few issues with them because they didn't have a very good reception where we moved to. They said it would work and do stuff but it didn’t so we never used them. They called us when we got the system and told that we could get out of it if it wouldn’t work and now they won’t let us out of the contract so that was very irritating. We wanted to have it terminated by now but it's too long and we're not going to pay them out that much as they have a ridiculous termination fee.

I've used Frontpoint as my security provider for about a year now. Installing their security device was pretty easy. Also, I have the mobile app and I like it. Overall, it's easy and convenient and I would recommend them to a friend.

I've used Frontpoint for a year now. Installing the device was really easy and that's one of the reasons why I liked it. I've also tried their interactive features. The Frontpoint team is excellent and I would recommend them.

We've been using Frontpoint security system under a year. It was super easy to install. Their mobile app is a game changer. I'm able to do everything through it and I don't know what I'd do if I didn't have that app as I hardly use the actual physical box in my house. The biggest reason I've liked Frontpoint is their customer service. They are amazing. It's not like they were perfect but the way that their people have responded to any little issues that have come up. Their people over the phone have been super professional and very friendly. The way that Frontpoint handled issues was great. One instance was my battery died, and I didn't even need to request it. The customer service said, "Oh my gosh, we're sorry. We're sending one out today to you." I'm a sales manager myself. Issues are going to come up and it's the way that it's handled is huge for me. It's been a really good experience and I'm very pleased.

I had to call Frontpoint when I was installing the device, and the guy I spoke with was very helpful. So far, I'm satisfied with Frontpoint.

I'm very happy with Frontpoint. They do a good job with monitoring and the equipment. Everything’s been good.

Frontpoint’s system appears to be working and has been problem-free. We’ve had a couple of false alarms because the system triggered while the cleaners were attending, although we normally disarm it when they come. However, Frontpoint representatives were on the phone to sort it out very quickly, so we’ve never had a false alarm where we needed to interact with them, which is great.

I’ve been using Frontpoint as my home security provider for one year. It was pretty easy to install however I had to call a lot at that time to understand how it’d function exactly for the alarm. I use the mobile app and it’s a standard to manage and control the system at anytime and anywhere. I would use the system at work as well and it’s very functional. But I think their customer service for me was lacking and they mislead my agreement when I signed up. I had no idea that I was tied in for a period of time. I tried to cancel my account and they told me that I couldn’t without buying out the whole agreement.

We've been with Frontpoint for about a year and the installation has been very simple. Everybody has been very helpful and when I call, my questions are answered as soon as possible. I feel much more secured now that we have the security system. We're happy with them and I have actually recommended them to a friend.

I've used Frontpoint for two years and it has been fine. It seems effective. It's very easy to use and install. The only glitch I experienced is that there is a motion sensor that you're supposed to mount. It comes with an adhesive and you're supposed to mount it on the wall facing where you think there could be an intrusion. I found that the adhesive would not stick so I had to come up with a different solution myself. That's the only criticism I have. I feel that the stickers you put on the windows are a deterrent. In general, having a system gives you peace of mind.

Installation of the Frontpoint security device was simple. Now that we have it, if anything happens, they call right away to ask you for the passcode to make sure that it’s me. The only thing I don't like about the whole experience is the three-year contract which is longer than some. I referred Frontpoint to my mom, but she said no because of the contract length.

I installed the device about a year ago. It was an easy installation. I feel more secure with the security device in place.

I've had Frontpoint for a year and it's nice having it. It was just really easy to install, really straightforward. I received the packet in the mail, which had the door connector thingies and I just installed them. It was really quick. My husband was surprised that it was so easy. And their people were friendly, it was nice talking to them on the phone.

I have been using Frontpoint since June of last year. I previously used ADT and when I was relocating, I found Frontpoint on Angie's List so I thought of trying another provider. The installation of the device went well, but there was a problem with the video recordings. I could see the current recordings if I logged on but I was not able to review previous recordings. I didn't bother much with it but maybe because I was viewing it over my cell phone.

For my initial setup I could have used some additional items like extra adhesive in case I needed to change a sensor location and a window sticker or two.

It was very easy installing Frontpoint. I have tried some of its interactive features and overall, I would recommend them.

I would prefer to have someone come to the house to install the Frontpoint system. I made a mistake by buying the equipment and in return for a so-called discount on the equipment, signed up for three years. I didn't read carefully so I thought I signed up for two years and was shocked to find out I had signed up for three. I went on the internet to look at prices and could've bought everything for a lot less. I don't like that they overcharged. All I wanted was fire and burglary. When I realized that I didn't add any more features from them I just went and bought my own cameras and set them up on my computer. That makes me feel safe because I can hear and see everything on a camera. I've added camera system internally on my own because their prices were overpriced but the service has been fine.

Everything has been great with Frontpoint so far. The couple of times we’ve accidentally set it off, they worked very quickly. It was easy to install, and the customer service has been really good when we had to call for a set of questions. I'd recommended it to my friends.

Everything has been fine and exactly what I expected. I'm very happy with Frontpoint.

I first came across Frontpoint from the consumer reviews. I eventually went for their service and the setup was very simple and easy. Their team has been pretty helpful as well. We use the mobile app all the time too. All in all, Frontpoint is very easy to use, customer-friendly, and always concerned about their customer service - they're willing to bend over backwards if need be to help their customers.

We had an analog line connection with Brink's. Then when we moved to Voice Over IP, we had to pay for them to come out here and try to set it up for us. Every step of the way it was a hassle. Their customer service was good but there was always a charge tacked on to any little advice or anything that they had to do even when it was their own problem. Going to Frontpoint was good because we were able to set up the sensors according to what and how we needed it.

I didn't have any problems installing Frontpoint, it was fine. I only had a minor issue with the smoke detector, where I had it placed. It was going off all the time. The unit collected up unnecessary dust, dirt, debris and stopped working after about four or five months. I contacted Frontpoint, they sent me a new one, and I moved it to another place in the house. Customer service has been 100%. They are very easy to contact. If you need technical support and you get the emergency line, they're very quick to move you over so you get the right information.

I'm completely happy with Frontpoint. I've been with them for two years and I'm using the mobile app all the time. It’s very fast and easy to call their customer service. Everything’s perfect.

Installing Frontpoint device was super simple. I had to call them once just to figure out how to add some locks and it was a smooth experience. I use their interactive features all the time and I love it. I own a business and I'm running out of my house and I have seven people that are in and out all the time. It's nice getting all the help like unlock a door or turn on the alarm and turn it off for them, especially, if there's a guest coming over. I also like the Z-Wave Control System. I can have it locked to the system, for example, a lock that I can control from the control panel. Frontpoint is like security theater. It doesn't protect me when I'm home but it's protecting my stuff when I'm not in.

Frontpoint is good, definitely! Somebody referred them to me. I've had them for about a year. I installed the device myself and it was easy to do. Their app is also easy to use. Overall, I like them.

One night my wife left the door unlocked and the dog pushed it open and it went off in the middle of the night. I called FrointPoint and they called. The security gave them the password and everything worked well. Then one day we weren't home and it went off. I guess the dog pushed the door open again. They called and told me what to do. Everything has been real good, and the installation was easy and simple. If I can do it, anybody can do it.

I've had Frontpoint security system for 14 months and it is extremely good and very satisfying. Their customer service has been outstanding.

Frontpoint doesn't work great. I keep getting low battery indications from the panel which means that the battery inside of it is not working. I keep getting the information sent to me from Frontpoint that it's not working, but nobody has ever called to say that I need to replace the battery or how to replace the battery. The system is less than a year old and sometimes it would go dead for quite a while and then comes back on, and then it's dead again. That part of it is very unreliable.

Frontpoint has been fairly responsive. They have some lapses in their technical setup for the alarm system where there's a disconnect between the information about the alarm system and what they have. It's not entirely clear to me why they don't have the same information as I have as to when an alarm is going off and what zone is going off.

Setting up Frontpoint was very easy and their team was great. I'm satisfied.

I have used Frontpoint for over a year now. It was really easy installing everything. I just read all the instructions and it was a 30-minute thing. I was a little bit worried about doing it myself but it was a good experience. I got the product right away after we did the contract. After I talked to them, they said it was going to be there in 3 days but it was even a day before they told me I was going to receive it. Everything was perfect.

I've had Frontpoint for a while, but I haven't had it connected in a very long time. I had a camera and Wi-Fi through AT&T. What I didn't know was that the camera would be running and using data from the service plan. So once my bill got to $800, I had to shut the system down. That was my biggest issue from both sides (Frontpoint and AT&T): they didn't let me know that the camera was gonna be running like that using data, but I still pay it every month. But on the whole, Frontpoint's a good system. I had someone else come and put the system up for me, though, since if I had to do it myself, it might be a little problematic. Some people would probably be fine setting it up themselves but I think we should have an option to have a tech come out.

We've had Frontpoint for one year and a half. The security system was very easy to install and I had a very good experience with the Frontpoint team. Their mobile app is cool.

Frontpoint's an easy system and I enjoy that it's wireless. The only thing is the security system has been general in its limitation - nothing specific or anything to do with Frontpoint. But overall, my experience with them has been next to the top.

We've had Frontpoint for a year. The only problem that I had was if the things are not sticking up but otherwise, mostly they were there to help me out. I also used the app on my smartphone but was not happy with that. However, I'd recommend Frontpoint.

It's a nice reassurance to have FrontPoint. Setting it up was easy and I had no problem. Their team is very kind. I also used the app and all the good stuff.

I highly recommend Frontpoint Security. Their accessibility and their response are very good.

Very satisfactory experience with FrontPoint. They respond to any alarm or any deviance in normal behavior very rapidly and politely. Comparing them with others that we dealt with, I would recommend FrontPoint.

I looked at Angie's List and Frontpoint has a very high rating so that's how I picked them and it has been around 2 years since. The installation directions were clear and it was completely painless. What I most appreciate about them is their excellent support. At one point when something in the system broke, we call them and their reps patiently explained what to do to get the thing working again. They don't send you to some help desk in India. I was impressed.

Everything is good with FrontPoint.

It's been about a year and a half that I've been using Frontpoint. It was fairly easy to install although someone else did it for me. In addition, their interactive features such as the app are great. I would recommend them.

There were issues with ordering when we first ordered Frontpoint. We would get one small package with only part of the order, then they'd send another part in another package rather than just sending out everything that we needed at once. And then our alarm system wasn't working and we had no idea that it wasn't working. I called to find out why I didn't get a phone call when it went off. I say, "Can you tell why it went off before?" "We don't have a record of it going off." It's gone off a couple of times and they have no record? So what's the point of having a home security if they don't know?

I feel a lot safer with Frontpoint. I've had them for about a year and I've had no problems with them. They've been helpful.

We've been using Frontpoint since June 2014. It's good and I like it. It's wireless so we can use it anywhere. There's just one thing: It doesn't have some options, like if we do the "no entry delay", if we put "no entry delay" we don't get the motion when we should get both at the same time. But that's the only drawback. We like Frontpoint so we have already recommended it to some friends.

Frontpoint is kind of inconsistent. Service-wise, they've been around, pretty quick to call and fix problems and afterwards call us, so it's not a problem. However, they say they'll send something for the bad piece that I have and they said they'll ship it overnight the same day but they shipped it after a couple of days.

Frontpoint is my first security system, and so far my experience with them has been great. It was pretty easy to set up the system and there wasn't any issue. I use the system's interactive features all the time and I love it. Their service has been great and I would recommend them.

I've been using Frontpoint for a little over a year. A friend said it was easy and convenient to use and it was. It was easy and simple to install, self explanatory so I haven't had any issues. The initial step, when I got the contract, was very simple. I also use their interactive feature installed through alarm.com and it's very convenient. I don't have to be at home to turn it off and on.

I would recommend Frontpoint. They're great and I'm very happy with them.

I've had a different security provider before and I definitely prefer Frontpoint over it. I've been using it for a year now. Not to mention, installing Frontpoint was easy. Plus, whenever I’ve called them, they’ve been very helpful and considerate.

I'm happy with how easy it is to get a hold of the Frontpoint customer service. Response is usually pretty quick. When I called them, they answered and they've been helpful. We mostly use Frontpoint on our phones to arm and disarm the system, and it's good having that kind of access to the system. We've had several problems with the door and window sensors but hopefully they've been addressed. All in all, they've been efficient and courteous.

Frontpoint is very convenient, easy to use, and their team has been very professional and courteous. The system helped me catch the thief in my house one time. It worked very well and I'd recommend it.

Installing the security system was easy and I feel safer since setting it up. But I was disappointed in the amount of material they sent to the house. I wanted alarms on all doors and windows, they sent me a couple window break sensors. Also, I get a lot of unnecessary messages from them. Things have been taken care of, they put it in recording, and nobody seem to handle the recordings.

I needed a little assistance with one of the sensors when I was installing my Frontpoint device. The lady I worked with was really patient and helpful, so everything went well. I have the mobile app which I use if I need to arm or disarm my system. I like it but I wish I had a better thermostat so that I could do more. Nevertheless, I feel a lot better knowing that I have Frontpoint - it is an added deterrent and it really helps me rest easy. I'm a single female and I live alone so it's nice to know that if anyone was to break in, the alarm would at least go off so my neighbors would know something is going on, and that help is on the way.

I was given some false information in the beginning about whether or not it would function in the location that it was being placed. Having already bought all the material, it caused us a lot of grief trying to refigure it out. Eventually it worked out, but it wasn’t a great experience. It's a great product if you live in a place where there are no issues with cell phone signals and wired internet.

We've been using Frontpoint for about a year and a half. We were looking for something that would go through our cell phone launch. We installed their device ourselves and use the phone interactive feature. It's nice to know that when we're down the street and forget, we can turn it on without having to go back and that it's there when I'm not in the house.

We've been using Frontpoint for about a year and haven't had trouble at all. It was a very easy experience and we're very happy with it. We would recommend it.

I've been using Frontpoint for about a year now and so far, so good. I’ve even had it go off, and everything has been as I would’ve expected. I would recommend Frontpoint.

My overall experience with Frontpoint is good. The person I was emailing followed up with me shift-to-shift, so that was a really nice touch. They understood my needs and when my unit had some faulty sensors, they got it resolved.

Frontpoint was recommended to me by a friend. Installation of the device was self-explanatory. The customer service team has been really good. We're getting used to the home monitoring and make sure that the alarm is off when we open the door . We've had nothing but good experiences with them. I have their app on my phone and I use that quite a bit. I like it because right now I'm trying to sell my home and I have people coming in and out, and have them set up on a different code. As soon as they leave, I know when they leave and I'm able to go ahead and activate the alarm again.

Their customer service is easy to get a hold of and they were nice and helpful. Installing the device is straightforward and we just followed the steps that they have given. Now I sleep better knowing that my house is protected. Frontpoint is really good and I would recommend them to my friends.

I've been using Frontpoint for a year and half. The instructions for installing it was very simple to follow. I also have the app on my phone. Now, I don't worry about my wife and daughters as much when I'm out of town on business and I'm happy with it.

I've used Frontpoint for less than a year. Installing the device is okay. I got it all, put it back and it's fine. I'm more comfortable since it was installed. I use their mobile app and it's fine too. They also have friendly staff.

I've been using Frontpoint for at least a year and installing their device was easy. You need to call them on the initial setup so I called once or twice a month and it was a positive experience. We also use their mobile app daily and being able to access the system anytime and anywhere was the whole selling point. Recommended!

I'm very happy with my experience with Frontpoint. I've been with them about a year and I love their customer service. I can call and ask them any retarded question and they would absolutely, brilliantly help me through it. They don't talk down to me and make it simple for me to understand. I've never dealt with a customer service that was as helpful as they are. I'm super stupid when it comes to putting in all the little sensors but they walked me through it and realized that that's not really what I needed - I needed something else and they were absolutely right about it and they didn't try to shove anything down my throat.

Installing the device was very easy. It didn’t take much to figure out how to do it and then I called Frontpoint and they went through the installation process with me to make sure everything is properly set up. The reps helped us when we moved from the house that we had installed Frontpoint to another house. We had to order additional units, the contacts and also the replacement payouts that go on the contacts and the reps were very prompt in taking care of it. I chose Frontpoint because they had the highest recommendation rating online among the security providers. It's a great system, and I wouldn’t have any problem with recommending them.

Frontpoint is our first security system provider and has been with them for about a year and a half now. Installing the system was pretty straightforward although we had one issue where the equipment was not functioning. We called customer support and they walked me through the steps to reset it and everything was resolved relatively quickly. My wife and I have the mobile app, however, we are not able to exactly recreate the way we arm the system at night on the mobile app. But other than that, it's very convenient to be able to control the system on the go.

I used Frontpoint through April then we sold our home. I had to put a suspension which is only good for three months so I have to work out another suspension since our new home is not supposed to be completed until sometime next year. I was completely happy with the service while it was active, especially with the feature of being able to go on the smartphone and activating it remotely. When we were selling our home, we could tell who was coming in and out of the home. I had no problems installing their device and their customer service reps were very helpful when I made a couple of calls to them.

It has high ratings - and we were looking at several different systems and got different recommendations - and the price was competitive. But the phone app is fuzzy. It doesn’t turn off the system quickly or it will show it's turned off and the service has not quite turned off the security system. So it had problems with starting the alarm when using the phone app but otherwise all the other parts worked really well.

I haven't had any complaints in my one year of having Frontpoint as my security service provider. Everything they said they were sending came and they worked properly right out the box. I also got good guidance during the installation and I'm an engineer by trade, so it wasn't difficult. They were also very supportive when I went to test things. I also received a complimentary trial for the mobile app but I didn't use it all that much. Having Frontpoint makes me feel like we got somebody watching the house when I'm gone during the day. At night, we set the door sensors and sleep better because of it.

My experience with Frontpoint is excellent. Everything is as expected.

Frontpoint is a simple system. I put it in myself but I'm getting charged too much per what I have compared to that of other companies. Another company has the same kind of system and they pay $14.95 and I'm paying $42. Also we use the the remote that is used to lock the door with and to set the alarm when outside the house quite a bit and it broke and my husband had to fix it with some glue so we could use it.

We've used Frontpoint for almost two years. We installed it when we moved into the house, and it was easy but we did call for some questions. We like using the app. It works well for us. Everything is good. I would recommend Frontpoint.

I learned about Frontpoint through internet research and have been using it for over a year. It was pretty easy to install and the Frontpoint representatives were pretty helpful. I did try the interactive features. It’s very useful. I feel secure and I’m pretty satisfied. I’ll be using Frontpoint security in the future as well.

We installed the Frontpoint security device ourselves and it was easy. Their staff were friendly and I only made a few calls with them. But I haven't talked to them since I had a problem with two sensors that don’t work. I wanted to add or change and they said that I have to buy parts for it. I didn't like that. So the whole system is not a hundred percent working. It's not fair. Just because we installed it ourselves doesn't mean that they shouldn't have somebody to check it out. They have a very poor service.

We got the Frontpoint system in two days and the rep walked me through the installation, which only took 30 minutes. It was easy and I was pleased with the amount of time it took. Their staff helped me set up, then I had to call back once to activate it. Their interactive features works well when away from the house and being able to arm the door. I like that it is wireless and when the power goes out, it stays on. Excellent product and service!

It was easy putting up the Frontpoint security system in the house. We are over-the-road truck drivers and I’m running probably 10 months of the year, so I’m never home and having Frontpoint is a good thing. We also use the app. We have our own camera system that’s set up in the control. Service is good and the customer service is great. Only problem is that we have this sensor that goes off at 2 o’clock in the morning in our shed and another one in the basement. The police had been called out twice. We know the system works and there's nothing wrong with them.

I have been using Frontpoint as my home security provider for over a year now and pay about $50 a month for it. I was happy that the system was here when they said it was going to be here, and they charged me what they said they're going to charge me. I was able to get it all hooked up with minimal help, but the double-sided tape they gave me for the sensors doesn't stick very well. I found two of them stuck in corners that were on the floor when I got home after being gone for three months.

I’m extremely happy with Frontpoint. I especially like the way that I can access the status of the system via my smart phone and make changes to it. I can check to make sure my dog sitter has come over and fed my dogs. If I forget to turn the system on or off, I can do it from the phone. The physical system itself was very easy to set up and did not require me to pay someone to come and install it. I was able to add additional sensors to it.

Installing Frontpoint security system was easy. We are also using their interactive features and like how we can access and control our system anytime and anywhere. We are happy with it and they are highly recommendable.

I was looking for a cheaper home security service but wanted something different from ADT or Brinks, so I got Frontpoint. I've used it now for a year. Installing my device was very easy. I haven't tried any of their interactive features since I live in an apartment. The customer service reps are good. I don't normally get a lot of calls from them unless the alarm goes off, but they're good. I feel very secure and haven't had any problems or worries with the security system.

I’ve been using Frontpoint for almost a year. My son has had the same home security system. Installing the device was okay. They always call back on me. I have tried Frontpoint’s interactive features. And it's very good to control system on the go. I’m happy. I recommend it to my son.

The Frontpoint system is efficient. I haven't had any problems with it, so that's good. My experience with Frontpoint has been great overall.

We feel more secure with Frontpoint. We enjoy the system - it's easy and working for us. They guided us during the installation and there were no issues. We use the mobile app all the time and it's awesome.

We've used Frontpoint for a year and everything has been good with them. We're happy.

The Frontpoint device was very easy to install. Any issues that I've had, their team had been able to solve them and were very professional, friendly, and courteous. I feel much more secure and feel a lot better having protection for my family, my home and my personal life. I'm really happy that I chose them and would do it again. Excellent experience.

I’m pleased with Frontpoint overall. I use the smartphone app to arm the alarm and see when the doors were open. Anytime the alarm went off, Frontpoint called immediately and helped us out.

I used to have ADT but now I have Frontpoint. I've had it for less than a year and it's a lot better than ADT. The only problem I’ve had is my son set it off one time and I got a phone call - I took care of it, and they took care of it for me. As long as my alarm's not going off, it's working great and I've felt better about that especially when I'm out of town.

My only interaction with the Frontpoint's team was when I called initially to purchase it. It came and worked, and it was pretty much what I thought it would be. But they need to watch out a little bit because there’s so much stuff coming out now that’s half the price for the monthly fees. Sooner or later, everybody’s going to start staring at those.

I researched about security systems online and Frontpoint had the highest reviews in our area. It had the best features compared to others. It was very easy to install. I just had a little problem getting the camera installed properly, but it works well. It doesn't just record every motion but it records things that happened. Frontpoint also has the best customer service I have ever encountered. There were several occasions where we tripped the trigger ourselves and didn't know it, Frontpoint was right on it. It was very effective. I really really like it. They were very prompt, very perfect. I've recommended it to a lot of people. My only complaint is when I forget to set the system and remember it when I'm already far out of town. I need to set that and it takes time to load. It's worse but it works just fine. We even got a notification telling how many homes with Frontpoint in our area were without power when our power went out. That is kind of cool.

We have the system for almost a year and a half, and Frontpoint's customer service is beyond excellent. They're very helpful.

Frontpoint has been good when a piece of equipment is broken and when my alarm has gone off because of my employees, who haven't figured out how to use the alarm and then call right away and shut everything. I have one piece above the equipment I need to get replaced right now but I haven't called them. I'm sure that if I did they would be right out.

Everything has been great. Frontpoint responds all the time so I couldn’t ask for anything better. I would recommend them.

My experience with Frontpoint was neither bad nor phenomenal. I did all the installation but the pricing was a little bit high considering when I'm using it.

The Frontpoint system was straightforward and easy to install. I have the app on my smartphone. It's been a year and a half since having the system and it gives peace of mind when we are away.

I first encountered Frontpoint somewhere that I was able to read all their reviews. Installation was pretty straightforward but not all of the adhesion tape they gave me was very good, I had to call and replace some of it. I've been using it for probably 14 months now. My interactions with their team have been pretty good, it's fine when I speak to them. However I've had some problems and I voiced them all in a physical letter but I never received a response - either call or mail back. I called to ask about my letter and they said that they don't have it.

I've been using Frontpoint since April of last year. I've talked to their staff a couple of times and they were professional. Installation was all pre-configured so it was simple. My only complaint is that it is a little bit pricey.

We've had Frontpoint for a year now after we changed from ADT. And Installing the Frontpoint system wasn't too hard - we just have to figure out where to get reception and place those monitors. However my husband's interaction with the team was so frustrating. Although not a whole lot has changed from our previous security service provider, it's good that Frontpoint devices are newer and smaller and it's been okay.

I’ve been using Frontpoint as my home security provider for two years now, and compared to the other company I had before them, Frontpoint's more dependable. While on our old provider, we had a break-in, and with it, our landline was cut to inactivate the alarm. This prompted us to make a change. Installing our Frontpoint device was simple and straightforward, and since their system has a wireless connection, we feel more secure. I also like to use the remote capability that makes me able to arm and disarm the service from our phone. Frontpoint's system works a lot better for us, and I love the peace of mind.

I've been around people who had other security systems. We did a little research and Frontpoint were the top on every list we looked at, so we purchased their system. It was weird to do the installation ourselves but we've got the cameras and we can access them at any time through the mobile app. I love the app because it's just like checking on the business when you're not there and we've never had any issues. I love all the notifications that we get like when the power went out the neighborhood, but the security system was still armed.