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Frontpoint Reviews

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Edited by: Amanda Futrell

About Frontpoint

Frontpoint offers wireless home security packages with professional monitoring and app-based control. New customers work with Frontpoint representatives to find a personalized security solution for their home. Systems come preprogrammed and are designed for easy, do-it-yourself installation. Customers can try a Frontpoint home security system risk-free for 30 days.

Visit www.frontpointsecurity.com
Pros
  • Customizable systems
  • Compatible with Alexa and Google Home
  • Self-monitoring plan available
  • 30-day trial period
Cons
  • Complex cancellation process
  • Some billing issues reported

Frontpoint Reviews

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    • 4,943,548 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 36 Reviews 5030 - 5180
    Verified purchase
    Installation & Setup

    Reviewed Nov. 21, 2015

    Setting up my Frontpoint security device was simple as it only took me 10 minutes to install the device. Ever since, I feel more comfortable leaving the house. I had been broken into before I got this so I feel a lot better now.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Awesome! You deserve to feel that great about your home's security.

    Verified purchase
    Installation & SetupEase of Use

    Reviewed Nov. 20, 2015

    It was August of last year when we started using Frontpoint. Installation was easy, although I had a couple of questions about how to put it together since we have a three story house, and I didn't know if it could reach the third floor. But everything worked fine. I get to arm and disarm the security feature remotely by my phone and that's the top reason why I chose Frontpoint. It's very easy to use and I definitely feel safer at night with it in sleep mode. I've recommended it several times.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so glad to hear that you were able to get everything all setup and that your system is providing you with that peace of mind you deserve. Thanks so much for your wonderful recommendations and please let us know if there is anything we can ever do for you in the future!

    Verified purchase

    Reviewed Nov. 20, 2015

    My experience with Frontpoint has been good. It was easy to get started and set up the system. And, I have no issues since then.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    "No issues" is what we like to hear!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 20, 2015

    I have been using Frontpoint as my home security service provider for over a year. It was easy to install. I got very good directions and support and we've had more peace of mind since then. I use my phone to arm and check in regularly. The Frontpoint team has been great to deal with and helpful. It's been a satisfactory, easy, reliable and flexible experience.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you are having such a great experience with us so far! Thanks so much for all your feedback and always remember that we are just a phone call away if you ever need anything.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 20, 2015

    Frontpoint is a newer technology and installation is simple. I've had it for a year and a half and I like it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Awesome!

    Reliability

    Reviewed Nov. 20, 2015

    i ordered the system, telling the rep. that I wanted it delivered after a certain date because I wanted to be home to receive the package. I was assured this would happen and they'd schedule delivery accordingly. While I was on vacation, I got emailed that the system had shipped and would arrive a week before I'd be home. I called. Someone told me that they'd have fed ex intercept it and hold it at a fed ex office. In the meantime, the salesman who I originally dealt with would not speak with me. Bottom line - the system was on my deck for about a week. They talk a good game, but don't listen to the customer. I sent everything back unopened. I don't want to deal with a company that lies time and time again. Imagine if I had a different problem - no one reliable would be available.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Rosalyn, we apologize for any miscommunication that may have caused you frustration during your original order shipment. After looking over all your account interactions it is clear that the shipping company did not hold your package as we had requested on your behalf. We fully intend on bringing this to that company's attention and figuring out why our request was not handled properly. Thank you for taking the time to check us out and again we want you to know what you experienced is definitely not reflective of the awesome customer service Frontpoint is so well known for. We wish you all the best with your future security needs!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 20, 2015

    I like Frontpoint as it works well. My son didn't have a bit of problem installing and setting it up. They are always nice when I call and talk to them. My only complaint is that it doesn’t seem to ring loud enough for me to be hear when I'm in my bedroom or when I got out the door.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Treva, thanks so much for sharing your feedback with us! We're happy to tell you that there is an option to add an external siren to your system which may help with that volume. If you are interested in learning more about this siren, please feel free to reach out to our Support Team at your earliest convenience and they would be more than happy to help you!

    Verified purchase
    Camera & Video

    Reviewed Nov. 20, 2015

    I only had this unit for about two months now. While the beep and speaker volume are ok, the internal video camera resolution could use some improvement. I like the chimes when there is a door or window open but I wish the control panel had the voice option to let me know which door or window is opened or closed. I give it a three stars because I don't know how fast and efficient the system is in case of a break-in. Hopefully that will never happen.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Juan, we completely understand where you're coming from! The great news is, you can always test your alarm and system with us at anytime to make sure the response time and sensors are all where they need to be. We're going to have someone reach out to you shortly to explain this in more detail and hopefully get you feeling great about your system.

    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2015

    Super easy to order and customize components needed. Arrived quickly and easy to set up. They were also on top of me to get my permit number which is appreciated. Customer service is very responsive and helpful when calling. Would definitely recommend to friends!

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks for your recommendation!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 19, 2015

    Installing the security device was pretty easy. I ordered an additional control panel which I had some issues with. While installing, the person I spoke with wasn't able to solve my problem, so it took a couple of weeks to work out. Also, one of the pieces of hardware that I ordered from Frontpoint looked like it may have been returned or handled before I got it, so I returned that. But aside from those issues, the security device was relatively smooth and the service itself works pretty well. I use my iPhone all the time to arm or disarm it, which is a big advantage. My old alarm system didn't have that, and that's one of the reasons I went with Frontpoint.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Orton, thank you for providing us with this feedback, and we can assure you we looked into why your equipment might have appeared to be previously handled. Thank you again and let us know if you have any questions or concerns in the future!

    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2015

    I have used Frontpoint as my home security provider for over a year now. It works fine. |The only problem is I use my smart phone most of the time for turning it off and on because I go out through the garage and turn it on there with my phone, and it seems with almost every time, I have to relogin. But I've enjoyed using it and already recommended it to some friends.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for taking the time to share your experience with us and please let us know if you ever have any questions or ever need anything in the future!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 19, 2015

    I got my Frontpoint system through People's Trust, my insurance company. Frontpoint then sent me the device and went through it with me. They were helpful when I had to get another piece of equipment when mine went out and when I asked them for activation again to make sure it was working properly. Overall, my needs were met.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear all your needs were met!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 19, 2015

    It was easy installing the Frontpoint security system. In fact, I did it myself. Our family didn't have any problems with it since we had it. When we leave home, we put it away and we're good to go. It's been so nice.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that everything is working well and you're happy with your system! Please don't hesitate to let us know if you ever need anything in the future.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 19, 2015

    Frontpoint device was very difficult to install. We were not able to set it up. We only put it on the wall, but we couldn't attach it. The devices they gave us to put at the windows were not user-friendly. I talked to the team at Frontpoint and they were able to answer my questions. They said they were going to send some items and they did but we didn't install those again. We couldn't set up all over since it was very difficult to do so, but we're still using it.

    I've tried using their interactive features, but not through the smartphone. I tried to download the app and then do it, but we're doing it manually at home since we're always there at home. We're still using Frontpoint, but only minimally. If I had another opportunity, I would definitely go for other services because I didn't like to attach those things to the doors. The sensors they gave us would keep falling. It's not a good set-up.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Rama, we certainly want you to be happy with your home security system so we're going to have one of our Support Supervisors reach out to you shortly to figure out what we can do for you. Thank you for this feedback and we look forward to speaking with you shortly.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 18, 2015

    When shopping at different companies, I weigh the cost and the analysis angle, also with what services could provide service in our area because of contractual obligations or cellular service restriction. Another thing I liked about Frontpoint was that they are 100% cellular. It's wireless and easy to install. Just by talking to some of their people, I felt that their service was really attentive and thorough. They walked me through the installation and checked to make sure everything is setup correctly and that it all worked. Any time I've had a question, I call and talk to somebody really quick. They've always been good about discussing any technical questions I had or if I wanted to add any equipment or change the configuration. I feel like I'm a whole lot safer and I don't worry about anything happening again. I think one of the friends that I've recommended them to did get a system through Frontpoint because I ended up getting a FrontPoint reward.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Zak, we are so happy to hear that you are receiving excellent customer service each time you call in and that you are feeling safer with your Frontpoint system! Thank you so much for being a part of our family and please let us know if there is anything we can ever do for you in the future.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 18, 2015

    Installing the Frontpoint security device was very easy and I had a lot of help from customer service. We've had the system for over a year and we have all their interactive features which are very helpful. We've tripped the alarm a few times, forgetting that the motion sensors are on, and they send us a text right then. It's also very helpful to know that when we're away from home, somebody's making sure that nothing is there.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that you are enjoying your system and all those interactive features which definitely make protecting your home easy and enjoyable too! Thanks for sharing your experience and please let us know if you ever need anything at all.

    Verified purchase
    Contract & Terms

    Reviewed Nov. 18, 2015

    My experience with Frontpoint was good. They always respond quickly to the issues we were having. There's no dislikes other than the long contract life.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that our Support Team has been there to quickly resolve any questions or concerns! Thanks for the feedback and please let us know if you ever have any questions going forward.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 18, 2015

    I had Frontpoint for about a year. They've been very good. Installing it could have been better, but I was happy overall. It was relatively easy. Whenever I've had any problems, they've always been right there. It didn't seem to have long waits until I get to call somebody. It also has interactive features which enables me to control the system from my phone. I like it a lot and use it often. I feel more secure when I'm away. I know that they're going to get called if someone tries to get in. I've had the alarm go off by accident once and it's really loud, so I'm confident. I also had another false alarm where one of the alarm things fell off, the police actually showed up. I'm secure with the fact that the system works.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're happy to hear that everything is working exactly how you need it to and that you are feeling more secure with your system! Thanks so much for sharing your story and please let us know if there is anything we can ever do for you in the future.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 18, 2015

    It was easy installing and activating the Frontpoint security device. I did it myself. I also have the interactive feature where I can do it from my phone and it's convenient. I like having it, being able to check it and just turn it on and off if I have people that need to get in. With this security system, I feel better when I am away.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    It's great to hear that you were able to get everything all setup and that you are enjoying that smartphone app which allows you to control your system no matter where you are! Thanks for sharing your story and always remember that we are just a phone call away if you ever need anything.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 18, 2015

    My experience is all good from installing the system to my interactions with their team. I access and control the system remotely and it's excellent. I feel more secure with Frontpoint.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're happy to hear that you are feeling more secure with your Frontpoint system!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 18, 2015

    Frontpoint's technology is much better than the one I previously had. Installing it was straightforward, too, although I am an engineer. I've had to call their representatives a number of times for technical support, but it was straightforward. I also get to use their interactive features all the time. Accessing it at any time, anywhere is convenient.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    That smartphone app is pretty cool, isn't it? Thanks so much for sharing your experience with us and always remember that we are just a phone call away if you ever need anything.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 17, 2015

    We've had Frontpoint for about a year now. Installing it was easy and our experience with them has been good. Sometimes they forget that not everybody is as techy as they are. And so, when they're describing to you how to do something, they don't give me all the steps that I need to do. I have their app on my phone however, I've not tried it from my phone.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Carol, thank you so much for sharing this experience with us! It is important to us that you are always taken care of so if you ever have any questions about your system or that smartphone app please don't hesitate to give our Support Team a call. They will always be happy to stay on the phone with you as long as you need to make sure all your questions are answered and that you completely understand everything.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 17, 2015

    The Frontpoint security was easy to install considering that dealing with technology is what I do at work most of the time. It took me half an hour and that's about it. Their representatives were friendly and polite. Except for the occasional false alarms, I needed to talk to them because I added one additional garage door sensor that I picked up elsewhere and I wasn't sure how to add it. I couldn't remember where to locate the maintenance access code.

    I always use the interactive features because I keep a close eye on what's going on at my daughter's place because she now has a roommate, another girl. I keep track, make sure the place gets locked up like it's supposed to, and the garage doors open and closed when they're supposed to. But only when something odd happens do I get involved in it and it's through the app that I get the notifications. It makes my daughter a lot more safer. There's no telling what may happen on any given day being her place a college town, but she knows that she has the option of pushing buttons here and there and getting a response when she needs it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    That's awesome! We're glad to hear we could give you and your daughter the peace of mind you both deserve. Thank you for sharing this with us.

    Verified purchase
    Installation & SetupTech

    Reviewed Nov. 17, 2015

    I have had Frontpoint as a home security provider for a couple of years, and I'm happy with them. Installing the security device was easy. I have used their interactive features, and it's good.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We know those interactive features give you extra control over your home's security, so we try to make sure you can get those at a great price!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 17, 2015

    So far, the experience is good. I feel more secure. I've been using it for a little over a year and it was easy to install. I went with Frontpoint because it was wireless.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    It's so great to hear that you are feeling more secure with your Frontpoint system! Thanks for sharing your feedback and please don't hesitate to give us a call if you ever need anything in the future.

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed Nov. 17, 2015

    Frontpoint was easy to install and their app is convenient because a lot of the people I live with forget to lock it so being able to arm and disarm it from the phone is very helpful. The only issue I have is that if I'm not in the house and I get a call from them saying the alarm is going off, there's no real way to know if it's just tripping out or if it's actually an issue. Other than that it works well so far.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're glad to hear you're enjoying your system and that mobile app.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 17, 2015

    Installing Frontpoint was easy. Just hook up the security system, and install the different sensors and camera. I use the key chain to arm and disarm.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear your system was easy to setup, and please let us know if you need anything going forward!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 17, 2015

    I had ADT before but one company recommended Frontpoint so we tried them out and had them for 4 years now. The installation of the security was seamless and straightforward. My husband sets the alarm all the time. I like the old school, but he uses his cellphone to do everything. We added them to our business. Their customer service is probably some of the best I've encountered in any company. Frontpoint is fantastic. They should do what they’re doing and I'd recommend them to anybody.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so excited to hear how happy you are with your system and the service you are receiving! Thanks so much for being a part of our family and please let us know if there is anything we can ever do for you in the future.

    Verified purchase
    Installation & SetupContract & TermsOnline & App

    Reviewed Nov. 17, 2015

    I’ve been with Frontpoint for a year. Aside from the easy installation which we could do ourselves, I went with them because they had no contract. We like the app where one can access and control their system at anytime from anywhere – that was their selling point. Overall, it’s working good.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're happy to hear that everything is working well and that you are enjoying that smartphone app! Thanks for your feedback and please let us know if you ever need anything going forward.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 17, 2015

    I've had Frontpoint for my home security for about a year and six months. Installing it went smoothly and it was excellent. And being able to access and control your system though their interactive features anytime, anywhere is very convenient - it never fails. I would recommend Frontpoint to friends and anyone who is looking for a system. I'm happy with it and the customer service is excellent as well.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for the wonderful recommendation and please let us know if there is anything we can ever do for you in the future!

    Verified purchase
    Online & App

    Reviewed Nov. 16, 2015

    It was relatively easy to set up Frontpoint and I had a very good experience. I did it through the phone. Someone helped me to do it and he was very helpful. We had to go back and forth few times, but it was as if they were here next to me helping me out. I've been adding and withholding users with their app.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to see you got all the help you needed! Thanks for sharing your experience and please let us know if you ever have any questions or ever need anything in the future.

    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Nov. 16, 2015

    I've used Frontpoint for a year or a little longer now. I came across them through an internet search. It was very easy installing the security device. There was a 30-day trial period where you get notifications through your phone but other than that I haven't tried any other interactive features. Having access to the system anywhere at anytime is convenient, though I didn't use it that much. Just for when I leave the house, we lock it down, I usually don't need to open or turn it off until I get to the house later on that day.

    I've had to call only a couple of times and the Frontpoint team has always been able to walk me through it over the phone. They've been very helpful. The ease of being able to work with them has been the highlight. My prior provider was very hard to work with. You always had to have a technician do everything for you, so you had to schedule that out even if you were completely down and without. Sometimes, it's two to three weeks before they could get somebody. It's ridiculous to have a security system that doesn't function and you're waiting weeks to get it fixed. The convenience of being able to do it over the phone is a big plus.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Exactly! We wanted you to be able to setup your system when you wanted to and not have to spend time waiting for someone to help you for every little thing. We are right here when you need us!

    Verified purchase

    Reviewed Nov. 16, 2015

    I like Frontpoint because it's portable and wireless and I could take it with me if I move. The device is everything it was said it would be. This gives me peace of mind because my daughter is at home with the babysitter.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you are enjoying your system and that it is providing you with that peace of mind you deserve!

    Verified purchase
    Customer ServiceReliability

    Reviewed Nov. 16, 2015

    I set up my Frontpoint security system maybe about a year and three months ago. I only use it when I'm in the house at night. But what I noticed is that my windows don't work and the alarm doesn't go off. One night they called because I pressed a wrong button and the alarm went off. But they were courteous. I would recommend them to a friend because I have nothing bad to say about them. They're very competent and reliable. You get the information that you need.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for your great recommendation and always remember that we are just a phone call away if you would ever like to test out your system!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 16, 2015

    I like the features of Frontpoint better than my old system. I installed the device myself and it was very easy. Their team is excellent and friendly. I've used all of their interactive features and it's great. So far everything has been excellent.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Perfect! Thanks so much for sharing your experience and please let us know if you ever need anything at all.

    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Nov. 16, 2015

    I googled security companies to get their reviews and Frontpoint had the best customer service. They're our first security provider. We've had them for about 18 months now. Installing it was super easy. First of all, you get everything, call the FrontPoint customer service and they walk you through everything. I've used both the arming or disarming from the app or computer and receiving notifications on the smartphone. Having access and control to your system for anywhere at anytime, to be able to go in your mobile app and look and see if the door has been opened or turn the light on is excellent. It's awesome. When our kids come over and were not home, we have older kids that we can just turn off the alarm from our phone.

    It's just such a peace of mind. My husband and I can leave the house. When we go to bed, we don't have any worries if our house might be breached. We did have an issue with one of our sensors on our garage door. We have that happen twice, called customer service each time and they've been great. They really do have the best customer service.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're glad to see you're loving your customer experience!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 16, 2015

    I like that Frontpoint is easy to install. We've had it for a year and a half and I'm satisfied with the product. I would recommend them.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for the great recommendation!

    Verified purchase
    Customer Service

    Reviewed Nov. 16, 2015

    Every time I ever call, they're very nice. I like the phone unlock/disarm feature and would recommend FrontPoint.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    You deserve the best customer service and we are happy to provide you with just that!

    Verified purchase
    Installation & SetupOnline & AppEase of Use

    Reviewed Nov. 16, 2015

    Frontpoint was easy to install and the app was easy to use. It met my expectation and I'm happy with it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that we are living up to your expectations and ask that you please let us know if you ever need anything in the future!

    Verified purchase
    Installation & SetupTech

    Reviewed Nov. 15, 2015

    I've never had a security service provider before. I did my own internet research and decided to get FrontPoint. Installation was fairly easy as we didn't have any problem. Since installing it, I definitely feel a lot better, especially when my husband is out of town. I have an increased feeling of security.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you are feeling safer with your Frontpoint system!

    Verified purchase

    Reviewed Nov. 15, 2015

    Frontpoint sent me a new main controller box even though mine was still working because when I plugged it in, it sparked and started to trip the breaker. I'm happy with Frontpoint.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that our Support Team was there to help you and get that new Control Panel sent out to you. Thanks so much for your feedback and please don't hesitate to give us a call if you ever need anything in the future!

    Verified purchase
    Customer ServiceInstallation & SetupOnline & AppEase of Use

    Reviewed Nov. 15, 2015

    I've had Frontpoint as my home security service provider for almost two years now. I've had ADT before, but they didn’t have the extra features like the app and it’s something that I wanted and I use that exclusively. That's the key feature why I chose Frontpoint and that's very, very important. In addition, installation was simple. I installed it myself - just attached and only stuck it where I needed it. The customer service is always helpful and ready to help you out whenever we have issues. With Frontpoint, it has been easy, straightforward, and intuitive.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you are enjoying your system and all those interactive features that allow you to control your system no matter where you are! Thanks for sharing your story and please let us know if you ever need anything in the future.

    Verified purchase
    Customer ServiceInstallation & SetupCamera & Video

    Reviewed Nov. 15, 2015

    If you're a little bit technologically adept, it's a nice solution installing the Frontpoint security device. They have a great customer service, too. I use the system's interactive features and they're good. The video camera didn't work very well though and the system kept on sending me texts when nothing was moving so I disabled that feature.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Christian, thank you for sharing your experience with us! We apologize for any inconveniences you experienced with those cameras though we are glad to see that you were able to get in contact with our Support Supervisor, Joe, and that he was able to address all your concerns. Thank you again and please let us know if there is anything else we can ever do for you.

    Resolved outside ConsumerAffairs
    Verified purchase
    Installation & Setup

    Reviewed Nov. 15, 2015

    It's very simple to deal with Frontpoint's equipment and staff. The security device is fairly simple to install and I like that I can access and control the system any time, anywhere. We had a little issue with the camera, but other than that everything is fine and we're very satisfied with it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for taking the time to share your story with us and please don't hesitate to give us a call if you ever need anything, as we are always here and happy to help you!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 15, 2015

    I've had Frontpoint as my home security provider for almost a year and a half. I didn't really have any issues to begin with since we are in a pretty good area, but we wanted the extra security. It was easy to install and I didn't have to have somebody come in and install it for me. Plus, it's wireless so it doesn't necessarily need electricity if they shut it off. We use their interactive features like the mobile app. It is nice to be able to access and control the system at anywhere and anytime. I haven’t had to call them for anything. The only time we talked to them is when we had one incident where my son opened the door when we had the alarm set. They called us.

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    Frontpoint
    Response from Frontpoint

    We're glad to hear we were right there to help you when you needed us!

    Verified purchase

    Reviewed Nov. 15, 2015

    Using Frontpoint is very simple, easy, quick and efficient. Also, the apps makes it even more greater than what it is because I could do everything through my phone and I love it. Sometimes I forget and just lock and unlock it from my iPod. I feel safer and sleep easier.

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    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you are enjoying all those interactive features and that you are feeling safer with your Frontpoint system! Thanks for your feedback and please let us know if you ever need anything.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 15, 2015

    I have had Frontpoint for a little over a year already. I had an ADT system installed before, but it was going to cost me another thousand bucks for repair service so I cancelled it and then went with Frontpoint. One time, we called them because the stick-on closure things didn't stick out far enough for us to install them in properly, so I had to get a couple more magnets and reinstall, but nothing serious. All in all, everything's been fine and I'm happy with it. I've already recommended it to a number of people.

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    Frontpoint
    Response from Frontpoint

    We're glad to hear that you are happy with your system! Thanks so much for the wonderful recommendations and please let us know if there is anything we can ever do for you in the future.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 15, 2015

    I have used Frontpoint for about 18 months and the experience has been great. The device is simple and easy to install.

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    Frontpoint
    Response from Frontpoint

    Glad to hear your system was easy to setup!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 15, 2015

    Frontpoint was rated very high in customer service when I researched on the internet and there wasn't a great deal of difference in equipment. Installation didn't take but just a few minutes. The representatives have been very good. My keychain remote had gone out and they sent me another one in just a couple of days. My battery went out and they sent me another one. I call and they take care of it. I use their website all the time. If we're away from home and we don't remember if we set it, we can check and enable or disable it remotely. Since installation my wife is much more comfortable.

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    Frontpoint
    Response from Frontpoint

    You're a part of our family so you can always expect to be taken care of! Thanks so much for sharing your story and please let us know if you ever need us in the future.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 14, 2015

    I have a very good experience with Frontpoint. I like the fact that I can install and work on the system myself instead of hiring people and paying labor to make that happen.

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    Frontpoint
    Response from Frontpoint

    Awesome, and don't forget that you can always call us if you need anything!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 14, 2015

    I've been using Frontpoint for a year and a half and my experience is smooth. Installing it was a piece of cake. I called once to extend the amount of time I had to get my old 77-year-old body out of the garage, and to activate or deactivate the system to two minutes. That works seamlessly. And another time, I failed to operate the system correctly and got a phone call that said “There’s suspicious activity at your house,” and I went. That’s because I messed up. So I reset the system, and everything’s been smooth.

    I also let our local police know about Frontpoint. It’s a small California community, so they’d taken interest in that and they understand the system. They’ve worked with other Frontpoint people. So if something goes wrong with either fire or activity there, they have their protocol for responding. The house is unoccupied. I’m just protecting it because it’s empty. I only got there maybe once a week or something to check things out and there’s very little activity there.

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    Frontpoint
    Response from Frontpoint

    Glad to hear everything is working exactly the way you want it to!

    Verified purchase
    Customer ServiceInstallation & SetupMonitoringSales & Marketing

    Reviewed Nov. 14, 2015

    The sales process was very easy. They explained everything well. When I had one question on the installation, they answered it quickly and accurately. And the few times that the alarm has gone off, they’ve been easy to work with. They called either the police or followed up correctly on security side. So each piece of it has worked very well for me. I have an excellent experience with Frontpoint.

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    Frontpoint
    Response from Frontpoint

    Glad to hear that you are enjoying your system and that everything is working exactly how you need it to! Thanks for sharing your experience and please let us know if you ever need anything in the future.

    Verified purchase

    Reviewed Nov. 14, 2015

    I went with Frontpoint because of the good reviews online and we've had them for a year now. There's not much effort in setting up the device. I like it that I'm able to use my smartphone or computer to arm or disarm the system all the time and that's how it should be going forward where everything is moving. I use this feature all the time.

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    Frontpoint
    Response from Frontpoint

    It's so great to hear that you are loving that smartphone app that allows you to control your system no matter where you are! Thanks for sharing your experience and please let us know if you ever have any questions or ever need anything in the future.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 14, 2015

    They’re good system, responsive, professional. When I have a question, they return it. I have nothing but good things to say about them. I have been using Frontpoint for a year and a half. It wasn't difficult installing the security device. Also, I had the opportunity to try the interactive features a couple of times.

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    Frontpoint
    Response from Frontpoint

    We're happy to see you're having such an awesome experience with us! Thanks for sharing your feedback and please let us know if we can ever do anything for you.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 14, 2015

    Installing Frontpoint was easy and didn't take very long. I have been using it for a year and a half. I regularly use the app for my phone. Once I had an issue with one of the devices so I called them.

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    Frontpoint
    Response from Frontpoint

    It's great to see that you were able to get everything all setup and that you are getting a lot of use out of that smartphone app!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 14, 2015

    Frontpoint has been very effective and I like it. They have called promptly when I wasn't able to get my code out to disable the alarm. My sister got a call too, at the same time. It was simple to install but it easily falls off. The snap-on cover broke and I haven't had a chance to request a replacement or purchase a different cover for it. But I've had peace of mind since installing it and I have recommended them.

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    Frontpoint
    Response from Frontpoint

    Wanzhen, it is important to us that you are completely taken care of so we are going to have one of our Support Specialists reach out to you and get a new cover sent out to you for that sensor. Thanks so much for sharing your story and we look forward to speaking with you soon!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 14, 2015

    The Frontpoint security device was fairly easy to install. I had to move from another apartment, tear everything off and put it over here.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for sharing your feedback and please let us know if you ever have to move again, as we would be more than happy to send you a moving kit with all new adhesive and boxes for your sensors!

    Verified purchase

    Reviewed Nov. 14, 2015

    I have had Frontpoint since April 2014. It's simple and very easy to setup, a 5-year-old could do it. The callback experience, when you don't turn off your alarm within 3 minutes, is quick.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We are happy to provide you with those quick response times! Thanks for sharing your thoughts and always remember that we are just a phone call away if you ever need anything at all.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 14, 2015

    We're very satisfied with Frontpoint. We had it installed this year and it's pretty simple to install. When I have people that are going in that don't have a code, I always use the smartphone app to lock and unlock the church here from Ardmore, where I live.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that your setup was easy and that you are enjoying that smartphone app! Thanks so much for sharing your experience and please don't hesitate to give us a call if you ever need anything in the future.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 14, 2015

    I've had Frontpoint as my home security service provider for a year and a half. It was easy installing the security device.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Perfect, let us know if you ever need anything!

    Verified purchase
    Installation & SetupOnline & App

    Reviewed Nov. 13, 2015

    We've been using Frontpoint for about a year. We were with ADT before, and they're very similar, except Frontpoint has the website and the mobile app which ADT did not have at the time. It's very easy and simple to install Frontpoint's security device, and it is very affordable. Their team was extremely helpful, knew a whole lot about the system and all the different options and sensors. We use the app all the time, and it is very convenient to access and control our system at anytime and anywhere. With the app, we're able to look and verify that it's armed.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    That app is super helpful isn't it?

    Verified purchase
    Customer Service

    Reviewed Nov. 13, 2015

    My experience with Frontpoint has been excellent. And what I like about it is that when I have a question or a problem, their response is quick. When I talk to them over the phone, it’s clear and direct. I get a resolution immediately. The staff is knowledgeable and I’ve been very happy with it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you got all the help you needed from our Support Team! Thanks for your feedback and please let us know if you ever need anything in the future.

    Verified purchase
    Installation & SetupTech

    Reviewed Nov. 13, 2015

    I have been using Frontpoint as a home security provider for about a year and a half now. I had another provider before but the battery went bad and it would be three weeks before they can come out. So very unsatisfactory. That is why I changed to Frontpoint. Installing the device was very easy (all do-it-yourself) and the team has been very pleasant and capable. I had the chance to use their interactive smartphone features of Frontpoint and it's good. It's also good that Frontpoint is wireless as it's really nice to not have to worry about wires everywhere and electrical parts and back-up batteries. We're very satisfied with it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for showing us how happy you are with Frontpoint! Stay safe and always remember that we are just a phone call away if you ever need anything in the future.

    Verified purchase
    Customer ServiceInstallation & SetupContract & TermsTech

    Reviewed Nov. 13, 2015

    We've had Frontpoint as our home security provider for almost a year now. We had a different home security provider before, and Frontpoint is better than that one. What stands out is the consistency. This other company that I had was always changing their rates, going up on me and just making changes at their convenience. I haven/t had any trouble with Frontpoint. Installing their system was really easy. I just read the instructions and I put everything in on my own. The only interaction I had with them was when I talked to them on the phone. At that point, I was going to have to cancel because my contract wasn't up with the other company, but they worked with me. They're really sweet and friendly and nice, and I really enjoyed it. They did a good job.

    My boys like the system a lot. When they leave home, they always set the alarm. Even if I'm inside the house, they'll set the alarm before they walk out the door. I think they are really enjoying that part of it, being able to lock me in. If I leave home, they'll find out. I have yet to understand what's that about, but they do it every time they leave home.

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    Frontpoint
    Response from Frontpoint

    Robbie, thanks for sharing that story with us! It's great to see your boys are loving the system as much as you do.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 13, 2015

    I have been using Frontpoint as my home security provider for about a year now, after I heard about it online. Installing your Frontpoint Security device was simple. The Frontpoint team were pretty good whenever I need help from them. The customer service was very good. I have also used their smartphone features and the idea that you can manage and control your system like that anytime anywhere is good. I guess the sense of security has increased Frontpoint has been installed.

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    Frontpoint
    Response from Frontpoint

    That smart phone is super helpful isn't it?

    Verified purchase
    Customer ServiceReliability

    Reviewed Nov. 13, 2015

    Our home had been burglarized so we did some research online and reached out to Frontpoint directly. The team was amazing. The guy that sold me the service was very humble and wanted to make sure that we got a good experience. I ended up getting with one of their executive people about my experience. They actually seemed like they care. They wanted to find out what didn't go well and how to fix it. While it was frustrating at the same time, their response to it was excellent.

    There was a lot of issues surrounding the expectations of receiving the equipment. The idea of having been broken into and not feeling safe, and then it was gonna be five days until they could get it to us, based on a long weekend kind of deal. But once we got it, it was easy to put up on your own. We had a couple of issues with the sensors falling off the wall and falsely setting the alarm off. But other than that, it's been great.

    Frontpoint had an excellent initial offer in terms of rebates which was very reasonable compared to other companies we looked at. I like that their system is completely wireless and it wasn't cellular. It’s via Wi-Fi so there was an added bonus. We feel much more secure since we got the security device. We don't worry about leaving the house anymore. It worked great. All in all, it's easy, affordable and I'd recommend it to others.

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    Frontpoint
    Response from Frontpoint

    Michael, we're glad you shared these comments with us because we want to just clarify the way in which your system works. Your system functions on 100% cellular technology (and a 24 hour backup battery) so that even if the power or wireless internet goes out or is cut off, your system will still function. Please let us know if you have any other questions about this!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 13, 2015

    We have been using Frontpoint as our home security provider for about a year and a half. Installing our Frontpoint Security device was very easy, and I always get excellent customer service. Even the interactive features in my smartphone work great. On the other hand, I'm kind of pissed that I had to set up a security device but had to do it because of burglary. It takes away your freedom having to do something like that but I appreciate it very much. However, I don't like their security cameras.

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    Frontpoint
    Response from Frontpoint

    We understand why having to setup a home security system might be frustrating, however, we're glad to hear you're now safely protected.

    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Nov. 13, 2015

    It’s worked out pretty well so far. I have been using Frontpoint for about a year. I didn't have another home security provider before. I did a lot of reading about it on the internet so I decided to go with it. It went pretty well when I installed it. The technical representative that I was able to speak with at Frontpoint was very helpful when I was install the system all by myself. He was able to answer all my questions.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that one of our Support Specialists was there to answer all your questions and help you get all setup! Thanks so much for all your feedback and please let us know if you ever need anything going forward.

    Verified purchase

    Reviewed Nov. 13, 2015

    I have an alarm system. I push the button and allow people to come into the house. When the doorbell is pushed, and anybody answers, I can hear it alarm. So I know when the door's open and people are coming in. I'm still learning different things about the alarm system, how to operate it, etc. So far, I don't have any complaints. An alarm fell from the ceiling sometime ago and Frontpoint sent some new tape to put it back on there.

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    Frontpoint
    Response from Frontpoint

    Awesome! And if you see that sensor fall again we suggest you put it at the top of the wall near the ceiling so gravity isn't working completely against you. Thank you for this feedback.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 12, 2015

    I have been using Frontpoint as my home security service provider for about a year. I used ADT before but Frontpoint is easier. I didn't have any problem when I installed it. I always use its interactive features, such as arming or disarming on my phone or computer. I use it for business. We didn't have any problem. We didn't have any break-ins. Everything was easy. I can see at any time what’s going on, from anywhere.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that you are enjoying your system and those interactive features that allow you to control your system no matter where you are!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 12, 2015

    The installation of the Frontpoint security device went smoothly. My son, Peter, uses the mobile app as he has an iPhone. When we all go out, he will lock the house and unlock it from his phone. Once we had a false alarm and they called us and we gave the password and everything was okay. It is working fine and we're happy we have it.

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    Frontpoint
    Response from Frontpoint

    Awesome! Glad to hear that mobile app is so helpful to your family.

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed Nov. 12, 2015

    The installation process of the Frontpoint security device worked well. I like its interactive features too. Maybe a handful of occasions, I've had some problems with the app as far as arming then coming back but I can go online on the computer so I can arm it. I like the system and its mobility. I can monitor and get notifications. If I go home early and disarm or something happens, they always call. I would keep my system for the duration.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Those interactive features are pretty cool, aren't they? Thanks so much for sharing your experience and please let us know if you ever need anything at all, as we are always here and happy to help you!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 12, 2015

    Installing the Frontpoint Security device was easy and simple. There was a problem with a connection on one of the signals but they helped me through it and took care of it right away while I was on the phone with them. I am able to manage and control my system anytime anywhere with their mobile app and it's a great feature -- I like it. Frontpoint has made me feel a lot more comfortable. Their prices are reasonable and I do not worry who's around or if I'm safe.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 12, 2015

    I’m happy with Frontpoint. I have used it for a year and a half. It has low monthly fees. It's easy to install. Although, it had a failure on the first unit in the first few months. But other than that, all has gone smoothly. It is also cellphone-based and it’s nice. The only thing we do is turn it on and turn it off, we haven’t done much in the way of controlling and I haven't received any calls.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that you were able to get everything all setup and that you are enjoying that cellular technology. Thank you so much for sharing your experience and please don't hesitate to give us a call if you ever need anything in the future!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 12, 2015

    I have been using Frontpoint since June of 2014. They were the most highly rated wireless security systems when I looked online. Installing the device was very simple, very easy to follow. The team at the company was friendly and very supportive even from the installation date. I have been using the device's interactive features since day one. My phone gets text message notifications whenever anything happens, and we frequently arm and disarm from our phones. A few months ago we had a miscommunication with our development and my phone was alerted immediately about someone in the house. By the time my phone registered the alarm, I was already getting a call. So it was a very quick response time and they handled it wonderfully. I love my experience with them. They're amazing, supportive, and I'm definitely keeping them around.

    .

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    Frontpoint
    Response from Frontpoint

    We know those response times are super important to you, so we're glad to hear you got to see how fast we are!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 12, 2015

    It was simple installing the FrontPoint security device. It would have been great if they have told me that they have the recessed sensor at the time when I ordered the system. Nevertheless, everything's been good interacting with their staff every time I've ever had an alarm go off. We use the interactive feature of the device quite a bit and we like it. We have to use it to set our alarm when we're away because we have a garage door sensor. By the time the garage door goes up and you park a vehicle inside the garage, you don't have enough time to disarm it going inside the house. I've been very pleased with them for the amount of money I pay. Their response time, like getting a phone call, has been great.

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    Frontpoint
    Response from Frontpoint

    Glad to hear you're enjoying your mobile app and our fast response times!

    Verified purchase
    Installation & SetupOnline & App

    Reviewed Nov. 12, 2015

    Installing my Frontpoint device was a straightforward experience and I've had it for about nine months now. I have the app for the iPhone, too, which is a nice feature. Since installing the device, I've been feeling more comfortable and it’s nice to be able to check it remotely since it gives me more security.

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    Frontpoint
    Response from Frontpoint

    You deserve to feel comfortable at all times, and we'll make sure of that!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 11, 2015

    Frontpoint is amazing. Installing the device was really easy and their customer service is really good. I use their interactive features and everything worked easy and perfectly. Recommended!

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    Frontpoint
    Response from Frontpoint

    It's so great to hear everything worked perfectly for you! Thanks so much for your feedback and please let us know if you ever need anything in the future.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 11, 2015

    Frontpoint has worked out very well. I've been in this apartment for about a year and a half and have used them as my home security service provider for a year or more. It's super easy to install. I do installations of IT equipment, so I normally work with my hands a lot so it was not big deal. Everyone's polite and professional too, and every time I had to call in, it's been resolved. Everything that I've called in about so far has been resolved on one call or less.

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    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you were able to get everything up and running in no time and that you are getting all the help you need each time you call in. Thanks so much for sharing your experience and please let us know if you ever need anything in the future!

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed Nov. 11, 2015

    I've had Frontpoint for about a year and a half. We chose them since it was wireless as opposed to a wired setup where it had to be built directly to the home with the wiring. In case we move in a couple of years, that was an appealing thing. I read online that the install was pretty easy, I could do it myself, which was another big plus, which I was able to do myself pretty easily. Another reason is not having a long commitment. Those were the biggest things that made it a pretty cut and dry decision for us.The only woods we ran into were the sensors on the door was initially a little off. I called the customer service line and in 5 minutes we figured out what was wrong with the placement and fixed it. But other than that, a lot of it is just adhesive. I pull it off, stick it onto the wall. It's not very hard. It was almost about as easy as I expected.

    I've tried their interactive features from my smartphone and I like their app a lot because it's nice. I can just check it at work. "Did I turn on the alarm? What if I forgot?" I use that a fair amount. I've gone on the website too but the app is what I use more than anything else. I even have the settings configured so that if the door is opened while I'm at work, I get a push notification on my phone. The difference between knowing and not knowing what's going on in your house makes a huge difference. It's the difference between feeling fully secured and not. My family and some other folks have been looking into that and I told them that we've had a great experience with the Frontpoint system.

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    Frontpoint
    Response from Frontpoint

    Thank you for sharing your awesome story and for recommending us to others!

    Verified purchase
    Ease of Use

    Reviewed Nov. 11, 2015

    Our new security system from Frontpoint is easy to use and it works. I've been using it for over a year now and everything has been fine. We've also had good interactions with their team.

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    Frontpoint
    Response from Frontpoint

    Glad to hear each interaction you had with our team was world-class!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 11, 2015

    I've had Frontpoint for a year. Installing it was very easy and manageable, and their representatives were very friendly and answered all of my questions. I had ADT before but like Frontpoint better as it's wireless. I feel much more secure.

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    Frontpoint
    Response from Frontpoint

    Sounds like you finally found the security provider you can get peace of mind from!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 11, 2015

    I highly recommend Frontpoint! We have used them since July 2014. Installing the security device was easy. It's very self-explanatory, so I didn't need somebody to help me. They are very nice, and they have very good customer service. I love them.

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    Frontpoint
    Response from Frontpoint

    Thank you for those kind words and we're glad to hear your self setup went smoothly!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 11, 2015

    I've been using Frontpoint for 1 year now. It was easy to install and I'm satisfied with it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Perfect, and don't forget that you can always call us if you need anything!

    Verified purchase
    Installation & SetupContract & TermsOnline & AppSmart Devices

    Reviewed Nov. 11, 2015

    We've had Frontpoint for a year and a half and it was easy to install it. I have their app too. I also feel more secure. With other alarm systems, their equipment seems kind of cheap. However, we're not the biggest fans of Frontpoint. We're ready for our contract to be up so we can switch over. I'm a paranoid person and those parts are really expensive for everything that I want, and I want more. Also, everything is through WiFi with Frontpoint. But what happens if my WiFi goes down and I still have electricity? My sensors wouldn't work so it doesn't exactly make me feel the safest. But their staff are nice and I'm okay with it.

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    Frontpoint
    Response from Frontpoint

    Cody, we are glad to mention these concerns and we're happy to let you know we actually only use 100% cellular signals. We're not sure where you heard that we work on WiFi only, but the only time you would need WiFi with our system is if you had our wireless cameras. The greatest thing about a 100% cellular system is that no matter what goes out (power, internet, phone) your system will still work and connect to the authorities. Just to make sure you get this information and to learn about the various sensor pricing options we have, we're going to have one of our Support Supervisors reach out to you shortly!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 11, 2015

    I had ADT before and switched to Frontpoint and it's awesome. Installing the security device was extremely easy. The interactive features are self-explanatory too. At night time, when we turn it on, it feels comfortable to know that the system is activated while we're sleeping.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that your system is providing you with that peace of mind you deserve! Thanks so much for sharing your experience and always remember that we are just a phone call away if you ever need anything.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 11, 2015

    The Frontpoint security system was very easy to install. It's been working fine and have no problems with it. We've had the system for a year now and my experience with their team has been good. I haven’t had any real problems since we did the installation. I have the app on the phone so I can arm and disarm wherever I'm at.

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    Frontpoint
    Response from Frontpoint

    That mobile app is super helpful isn't it?

    Verified purchase
    Installation & Setup

    Reviewed Nov. 11, 2015

    I had Frontpoint on my father-in-law's house. It worked well. We never had a break-in so that was good. It was very easy to install the security device. However I had to cancel it and working with them to get it cancelled was fine.

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    Frontpoint
    Response from Frontpoint

    Glad to hear that everything went well during your time here at Frontpoint. We wish you the best of luck with all your security needs and if those needs ever change please don’t hesitate to give us a call, we would love to have you back!

    Verified purchase
    Reliability

    Reviewed Nov. 11, 2015

    Frontpoint sensors are a little too sensitive for what I was looking for, and they don’t last. I talked to Darren and he helped us. He was really great and we got everything done. However, the sensors kept busting and goes off randomly. Nobody’s around, and a sensor would go off, so I don’t even know the ones that work anymore. But I couldn’t talk my husband into putting any more in because it also took a long time for them to get here to replace the sensors. Their guys are nice but they can only go so far with what they’re doing. Since the company got problems with their product, they can’t be doing the greatest. But I’ve had better experience with Frontpoint than a lot of people.

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    Frontpoint
    Response from Frontpoint

    Nikina, thank you for this feedback and we're going to have someone from our Support Team look into your equipment functionality. They will be reaching out to you shortly to learn more about these concerns, so keep an eye out for our phone call!

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed Nov. 11, 2015

    I’ve had Frontpoint for a year and my experience with them has been great. They’re generally pretty responsive. Once early on, I called and asked if they could do something in the system so that it will let me track something better. I was kind of surprised that they had changed it within a month. Moreover, installing the device was easy and I called them to make sure it’s activated then it’s good to go. It’s great that I am able to use my phone all the time to arm or disarm the system and I also go periodically to their website to make adjustments to my settings and alerts.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for taking the time to share this experience with us and please don't hesitate to give us a call if you ever have any questions or ever need anything going forward!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 10, 2015

    Installing my Frontpoint device was easy, and I also use their smartphone app. Some of their equipment become faulty quickly, but the company’s good about replacing them. However, I’m outside of a year and I have a couple of things that’s broken, so now I have to pay for them. Other than that, I’d still recommend Frontpoint.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Diem, great point and keep in mind that if you ever want to re-new your contract, that automatically re-news your warranty too!

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed Nov. 10, 2015

    I've had ADT before but I wasn't really happy with their customer service. So I decided to use Frontpoint which has been going for 18 months already. I liked how they used wireless technology so we didn't have to cut open drywall and make physical changes to the house. Installing them was straightforward and easy. When I think about what it does, I would say it was fairly painless. I've called them a couple of times for customer support and one time, I purchased additional sensors. Every experience I've had with them has been great. They're very friendly and helpful. Every time I've needed them for something, they've been pretty good.

    I get notifications on my phone and I like those a lot. I have downloaded the app on my previous phone but when I got a new phone, I didn't redownload the app. But I've gone online to the application and I renamed sensors so that when I get the text messages, they make sense. And I've also changed a lot of the time windows for when sensors should ignore like an open reading versus closed and that's been helpful.

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    Frontpoint
    Response from Frontpoint

    Wow, it sounds like you enjoyed Frontpoint for a lot of reasons, but mostly because it was able to change with you as your needs changed. Thanks for sharing this feedback with us!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 10, 2015

    Frontpoint team has always been very helpful and responsive. Installing it was very easy. With the security device, I feel safer in the house. It alerts me every time the door opens and closes, so I can keep track who's coming and going in the house.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear you are enjoying your system and all those interactive features that allow you to monitor your system no matter where you are! Thanks for taking the time to share your experience and please let us know if there is anything we can ever do for you.

    Verified purchase

    Reviewed Nov. 10, 2015

    The mobile app is what's all I use. I don't even know how to use it from the actual console. I still walk around like a crazy person, checking every window, but Frontpoint makes me feel somewhat more secure.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear you are loving that smartphone app! Thanks for all your feedback and please let us know if you ever need anything in the future, as we are always here and happy to help you.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 10, 2015

    Installation of my security device from Frontpoint was simple. I've had it for over a year and 90% of the time, I use their smartphone app. Would recommend!

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that you were able to get your system all setup and that you are enjoying that smartphone app! Thanks for sharing your feedback and always remember that we are just a phone call away if you ever need anything at all.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 10, 2015

    I've been using Frontpoint for a year and a half now and it’s been good. It was relatively seamless to install the device although I had three issues with bad sensors and not at great times. It seems if I’m leaving the country to travel internationally that is when I’ll have an issue. Ironically, I do travel quite a bit and it’s happened twice and there’s only so much they can do at that point which is disappointing ‘cause that’s the point at which I would want my alarm to be working the most - when I’m not gonna be there. But apart from that, I’ve been generally satisfied with Frontpoint.

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    Frontpoint
    Response from Frontpoint

    Colleen, thank you so much for taking the time to share your experience with us and please accept our apology for any inconveniences you may have experienced with those sensors. The safety of you and your home will always be our top priority so we ask that you please let us know if there is anything we can ever do to help you in the future, as we are always here for you!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 10, 2015

    We have used the FrontPoint security device for about two years now. Installing it has been easy and their mobile app works great. Since I had the device, I've felt comfort at the fact that I can insure the home because it's alarmed.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you are feeling safer with your Frontpoint system!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 10, 2015

    We never had a security device before. We didn't really think we'd need it but the house got broken into. With Frontpoint installed, I feel safe. If somebody wants to break in, they're gonna break in but the alarm system is good and I'm happy with it. The only thing is we have smoke alarms with it and there have been a few times when that went off. A couple of times we've had false alarms and the team will call and I'll tell them that everything's okay. The device is user-friendly and easy to set up. The kit was very thorough and the explanation was very good.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so sorry to hear about that break in though we are glad that you now feel protected with your Frontpoint system. Thanks so much for sharing your story and please let us know if there is anything we can ever do for you going forward!

    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2015

    We've had Frontpoint for over a year and it's been a real good experience with them. It was easy to set it up. During the times that we've had to call their staff a few times, they've always been good. It was basically because we've set the alarm off. It's either we forgot something or we had to do something. We also use Frontpoint's interactive features like their mobile app when we go travelling. I personally like it. It's very convenient. Since we've had the security system, we do feel safer and it's also good for teenage boys that like to sneak out of the house.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that you are enjoying your system and all those interactive features that allow you to control your system no matter where you are! It's also great to hear that you are feeling safer with your Frontpoint system. Thanks so much for sharing your experience and please let us know if you ever need anything in the future, as we are always here and happy to help you!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 10, 2015

    I have very good experience with Frontpoint. I've got fewer worries since I had it for over a year now. Their team is very nice and professional. They walked me through the whole thing when I was installing it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    That self setup should be super simple, but you can always rest easy knowing we're right here to help if you need us.

    Customer Service

    Reviewed Nov. 10, 2015

    I called Frontpoint as I was receiving text messages every night at midnight. My unit was working just fine prior to calling Frontpoint, besides the text messages. Long story short, after my call with Frontpoint, my unit no longer works, and I'll be completely unprotected while I wait for them to ship a new control panel. Saying you're sorry can only go so far when I'm paying for a service that you're unable to provide, and are even responsible for it going down. As I said, Frontpoint is great, until it stops working. I've never had this type of problem with any other alarm company I've been with. Something to think about if you're looking at Frontpoint. I'm sure they have a lot of competition that won't leave you and your family unprotected.

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    Frontpoint
    Response from Frontpoint

    Dave, thank you for bringing your concerns to our attention! We first want to sincerely apologize for any inconveniences you may have experienced and let you know that this is not a situation we take lightly here at Frontpoint, especially when it comes to the safety of you and your family. We are going to have one of our Support Supervisors reach out to you shortly to not only address your concerns here, but to also see what we can do to make things right for you and your family. Thank you again and we look forward to speaking with you soon.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2015

    Everything has been good with Frontpoint. I had iPhone to set up the application. Customer service is good, too. They never gave me any hassle.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for sharing your great experience and please let us know if there is anything we can ever do for you going forward!

    Verified purchase

    Reviewed Nov. 9, 2015

    The Frontpoint team is very professional and they guide you every step of the way. I'd recommend them.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thank you!

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed Nov. 9, 2015

    We've had Frontpoint for over a year now and we only had one hiccup when we were installing the security system. I've had instances where I needed to call them for help and they have been good. Also, their app is very helpful and we use it constantly. Everything has been good with Frontpoint.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear our Support Team has always been there to help you! Thanks so much for sharing your story and please let us know if there is anything we can ever do for you going forward.

    Verified purchase
    Installation & SetupEase of Use

    Reviewed Nov. 9, 2015

    It’s been a little over a year since using Frontpoint. They were exceptional during the installation. They were very informative and clear on the points that needed to be explained in detail. I tried their interactive feature a while ago and it's way more than convenient. It’s the best way to have the system. I wouldn’t have done it any other way. I feel safer with Frontpoint. I found my peace of mind. I haven’t purchased any new equipment from them but what I’ve had has been sufficient. The system is intuitive, very user-friendly, and effective. I would recommend Frontpoint.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    "Intuitive, very user-friendly, and effective" is what we like to hear! Thanks so much for the wonderful recommendation and please let us know if you ever need anything in the future.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 9, 2015

    So far, so good. Installing the system wasn’t difficult. I installed it and it was very easy. I never called Frontpoint to ask any questions on how to install it, but then they told me they’re gonna send a package and the package is very simple.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear that you were able to get everything up and running in no time! Thanks for sharing your experience and always remember that we are just a phone call away if you ever need anything.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 9, 2015

    I've had a pleasant experience with Frontpoint and their device was easy to install. I've used their interactive feature in the beginning, but there was an additional fee so I've stopped it. But since having the system, I no longer worry so much when I'm not at home.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    You shouldn't have to worry when you're not at home, and we're happy to give you that peace of mind!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 9, 2015

    I have used Frontpoint as my home security provider for a year and a half. Installing the device was easy. The first time we used Frontpoint, we put other people on the list, but they didn’t get the other people’s name. They called us because one of the other people also taking care of the device had set the alarm off and forgot the numbers. They called us and we got it straightened away so it’s been fine since then. The team was courteous and friendly. They were able to answer all my questions. I have recommended Frontpoint to a friend.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're happy to hear that our Support Team has been there to answer all your questions! Thanks so much for sharing your experience and please let us know if you ever need anything in the future.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 9, 2015

    I was using ADT before but I like Frontpoint a lot better. Installing the device was simple. I called them up and they activated it. They helped me connect all the sensors as well as my existing ones. It was straightforward and their staff is friendly and helpful. I use the interactive features all the time especially from my phone. I love it a lot. If I'm at work and I forgot to arm the house or if my kids are home, I can check up on them and see what they're doing. It's very useful and I feel safer.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    It's great to hear that you are loving that smartphone app and that you are feeling safer with your Frontpoint system! Thanks for taking the time to share your thoughts with us and always remember that we are just a phone call away if you ever need anything.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 9, 2015

    My experience with Frontpoint is good. Installing their device was easy. I've been using them for more than a year already and I'd recommend them.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear your system was easy to setup! Thanks for your feedback and please let us know if you ever need anything.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 9, 2015

    It's probably been a year and a half since I started using Frontpoint. It's pretty easy to install and everything was good with their team. I've done the interactive features on my phone app but we have a habit of just doing it at the module each time. It's good that I can access and control the system anytime I want at anywhere. I'm not worried. Something they could probably improve on would be to maybe hear from them every now and then. I don't think that I've ever received a call from them. So on occasion, maybe like quarterly or a couple times a year, they call and let me know that they're still alive and watching over. Overall, it's a great experience.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Evan, if you're ever wondering if your system is working properly please give us a call and we would be happy to test it out for you. We encourage our customers to call a couple times a year to do this, and we can assure you that if anything was wrong with your system we would be calling and emailing you about it. Thank you for this feedback and we look forward to speaking with you in the future!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 9, 2015

    Installing my Frontpoint security device was a Piece of cake. And the Frontpoint team were spot on, perfect, and very easy to work with. I have been with them for a year and a half and have recommended them to others.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that your setup was a piece of cake and that you are receiving excellent customer service each time you call in! Thanks for being a part of our family and please let us know if there is anything we can ever do for you in the future.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 8, 2015

    We have a business and wanted to get an alarm system in our place and in our business. I installed Frontpoint security device and it was easy. I'd call them for parts that I needed and they'd send them to me. The team was friendly and informative. Any time I had an alarm go off, they called me promptly and made sure I was okay. I also like the system's interactive features which are pretty cool. With Frontpoint, I have a sense of security but not necessarily safer as I don't have every window and door in the house that could be accessed from a thief armed by a device. The system does what I need it to do so the experience has been pleasant.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're glad to hear that your system is working exactly how you need it to! Thanks for all your feedback and please let us know if you ever have any questions going forward.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 8, 2015

    I've been using Frontpoint for 14 months now. Installing it was very easy. And the customer service was right on. They were very friendly and talked me through the program and each sensor. I'd recommend them.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Happy to hear that we were able to help you get setup! Thanks for your feedback and please let us know if you ever have any questions going forward.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 8, 2015

    Since having the Frontpoint device, I feel safer. Installing the whole system was easy and I like its interactive features. Also, the people at Frontpoint have always tried to help.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We do try to help! Glad to see you enjoyed our customer service team.

    Verified purchase
    Customer ServiceOnline & App

    Reviewed Nov. 8, 2015

    Frontpoint is our first system in this home and we've had it for a year and a half. One time, we left our garage door open so it activated when we left. Two minutes after the alarm went off, Frontpoint called immediately and checked. So we went back and made sure that nothing was wrong. It was quick. The app feature is useful. It seems spot-on accurate the whole time so I’ve had no complaints with it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    It's so great to hear that everything is working exactly how you need it to and that you are enjoying that smartphone app! Thanks so much for sharing your story and please let us know if you ever need anything in the future.

    Verified purchase

    Reviewed Nov. 8, 2015

    I'm satisfied with everything with Frontpoint. Excellent experience. Recommended!

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thank you for the recommendation!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 8, 2015

    It was easy installing the Frontpoint device and the service is good. I've had it for about two years now.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Perfect, please let us know if you ever need anything else!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 8, 2015

    It was very easy installing the Frontpoint security device. It's in a rental house that I have. The tenant uses it but I may change over at my house eventually.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Glad to hear your setup was easy! Thanks for the feedback and please let us know if you ever need our assistance in the future, as we are always here and happy to help you.

    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2015

    I started using Frontpoint in July 2014 and I like the fact that the device would still work whether or not it's connected to a phone line. It's an excellent product and I enjoy it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Exactly! Your safety is a top priority and we like to only provide products we know will work no matter what.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 8, 2015

    I have less worries at night with the Frontpoint system. Installation was very easy. We use the mobile app, and it's great. We've enjoyed having it.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    So glad to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 7, 2015

    I did the installation of my Frontpoint security device myself and it's very easy, no problems. Also, their team were very helpful. If something goes off, they're right on the phone calling and helping me along. It's a very realiable system and I got no problem programming it. It's very enjoyable to have in the house because I feel protected when it's on. I'm very happy with them and I would recommend them.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    It's so great to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for sharing your story and please don't hesitate to give us a call if you ever need anything in the future.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 7, 2015

    I’ve had very good experiences with Frontpoint and I have been using them since June 2014. They had been very positive when I needed phone assistance on the installation and when there were a bit of false alarms a couple of times. Occasionally, I do log into MyFrontpoint if I need to set the alarm remotely and that’s always been smooth. I'm very satisfied with Frontpoint and I have recommended them. They should keep up the good work.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We definitely will, thank you for the kudos!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 7, 2015

    We're happy with our experience with Frontpoint. It was easy installing the device. We've had it for a year and a half now and everything is working fine.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Perfect!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 7, 2015

    I've had Frontpoint as my home security provider for over a year. The installation of the device was pretty straightforward. Also, everyone in their team has been good. I've had to order new equipment and that went fine. I've tried their interactive features like the mobile app and everything's been good with that. Overall, it's been positive and I would recommend them to a friend.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    It's great to hear that everything is working well and that you are enjoying the service you are receiving. Thanks so much for being a part of our family and please let us know if there is anything we can ever do for you!

    Verified purchase

    Reviewed Nov. 7, 2015

    My experience with Frontpoint has been good so far. I haven't had any triggering alarms yet, so I hope it works.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Awesome, and don't forget that we are just a phone call away if you ever need anything!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 7, 2015

    I'd been with ADT for 8-10 years, and they didn't want to do anything for me on upgrading the new equipment. They wanted to treat me like I was a new customer and insisted on installing everything so that's why I ended up with Frontpoint. Frontpoint also has the interactive features that I wanted. It's been so much easier to use with the cellphone connection compared with that from ADT where everything had to work off the keypad and landline. There was no problem installing the Frontpoint security device and their staff have been most helpful. They give me the number to call and immediately answered my questions and took care of the problems – excellent service.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    You deserve that excellent service and we are happy to provide you with just that! Thanks so much for sharing your story and please let us know if there is anything we can ever do for you in the future.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 7, 2015

    The installation of Frontpoint device seemed easy. But after we moved one of the sensors are not working recently so I called the Frontpoint customer service. The customer service were courteous and friendly. It seems that they answer all my questions. I use the mobile app all the time to arm and disarm. It's great being able to access and control the system while on the go. Since installing my Frontpoint device, I feel safer leaving my home and have fewer worries at night.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    We're so happy to hear that our Support Team was there to answer all your questions and help you with that sensor! Thanks for sharing your experience and please let us know if you ever need anything in the future.

    Verified purchase

    Reviewed Nov. 7, 2015

    I've had good luck with Frontpoint. They came and installed the device for me and I've had it for over a year. I had a new computer and was transferring stuff and passwords. I called Frontpoint and it took about two minutes. One time the alarm went off, and we worked it out and that didn't take long either.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks for sharing your story with us and please let us know if you ever need anything in the future!

    Verified purchase
    Customer ServiceInstallation & SetupOnline & App

    Reviewed Nov. 7, 2015

    Installing Frontpoint was quick and easy. Their customer service was good. Whoever I talked to on the phone was helpful. It’s been a while but it wasn’t time consuming. I also use the app all the time to turn on my alarm more than anything else because I always forget going upstairs. Overall, it’s been a good experience with Frontpoint. I have no complaints.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    "No complaints" is what we like to hear!

    Verified purchase
    Installation & SetupReliability

    Reviewed Nov. 7, 2015

    I've had the Frontpoint system for a little over a year and I like them. The instructions were clear in putting it in. It was simple. I’ve got this in a small business where I make and sell motorcycle tools. I mostly have online sales so I’m having my sizable investment of inventory guarded and protected. The office is divided into two parts: a small warehouse and a front entrance lobby. I have the motion detectors hooked up wireless to different locations so we can’t even come in either one of the doors without it triggering. I do not have the door opening sensors because of the way the door jambs are in-built. There are also five big windows where they could come through as easily as they come through the door. The motion detector covers it as well. Every time I walk in in the morning and when I come back from lunch, it's screaming so it’s working. It’s so easy, reliable, and it never failed me once. If I were to buy another tomorrow, it would be the same thing.

    My only suggestion would be for them to incorporate that with some cameras. I’ve got a camera that I bought to see who’s in the office and I can check on it with my smartphone or laptop. Frontpoint does not offer this service. I think that this would be an ultimate addition. In the event that the alarm went off, I can go check the camera so that I could tell whether I need to call the police before I get there.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Gordon, we're glad you mention cameras, because we're happy to tell you we actually do offer these! You can purchase wireless cameras from us and we can fully support them. Let us know if you have any questions about those in the future.

    Verified purchase
    Installation & Setup

    Reviewed Nov. 6, 2015

    I’m very confident with the Frontpoint. They’re easy but fiercely capable. Installing their device was very simple and straightforward, and their team was friendly, more than helpful, and offered help on the installation if I needed any, which I didn’t.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Sounds like a great customer service experience to us!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 6, 2015

    We’ve been with Frontpoint for two years and we feel more comfortable. The security device was quite easy to install, user-friendly and works fine.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Perfect, that's what we like to hear.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 6, 2015

    Installing my Frontpoint device was an easy process, and their team has been good whenever I had to call them. I use their mobile app too, and it’s also good. My experience with the company has been great so far, and I’m satisfied.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    It's so great to hear that you are having an awesome experience with us so far! Thanks so much for being a part of our family and please let us know if there is anything we can ever do for you in the future.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 6, 2015

    I had a good experience with Frontpoint and so far everything with is going fine. The battery of all the sensors of my device are okay. The installation of the device was very easy and their customer service is good. I would recommend them to anyone.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Thanks so much for the great recommendation and please let us know if you ever need anything!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 6, 2015

    I've been using Frontpoint for about a year. It was easy to install, handy and convenient. It's effective and I feel a lot more secured here since its installation. The Frontpoint team was very helpful, got back to me and the conversations were all good. I'm completely satisfied.

    Thanks for your vote!
    Frontpoint
    Response from Frontpoint

    Awesome, we're glad to hear it!

    Verified purchase
    Customer ServiceOnline & AppEase of Use

    Reviewed Nov. 6, 2015

    For the most part, Frontpoint customer service has been good. Their website isn’t all super intuitive and the online interface is nothing great. Apparently, they are fixing the ability to adjust, like the method of payment online. The other issue I’ve had is the box on the control. For my security system, the volume on it is really loud all the time. I can go online and adjust the volume but it doesn’t seem to work. But other than that, for the price of the system, it’s worked pretty well.

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    Response from Frontpoint

    Michael, thank you so much for taking the time to share all your thoughts with us! We want to make sure that you are completely taken care of so we are going to have one of our Support Specialists give you a call to help you adjust that volume through the Control Panel. Thanks again and we look forward to speaking with you soon!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 6, 2015

    We got our Frontpoint device in August. In the beginning it was difficult for me to install it. But overall, it's a great company and I like their services.

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    Frontpoint
    Response from Frontpoint

    We're so sorry to hear that you had some trouble with your initial setup though we are glad to hear that you are enjoying the service you are receiving. Thanks so much for sharing this experience and please let us know if you ever need anything in the future, as we are always here and happy to help you!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 6, 2015

    I've had Frontpoint for a few months. The installation seemed easy and their staff have been helpful. They were courteous and answered all my questions. It provided us with a sense of security since installing the system.

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    Frontpoint
    Response from Frontpoint

    Glad to hear that our Support Team has always been there to answer all your questions! Thanks so much for your feedback and please don't hesitate to give us a call if you ever need us in the future.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 6, 2015

    We installed our Frontpoint security device ourselves, and it was easy and hassle free. My husband had to call a couple of times because something wasn't working, but he got assistance and we've got it taken care of. We arm and disarm our device through our cell phone apps and it's nice. My husband even has an alarm that goes off so he knows at a certain time to check to make sure that the alarm has been set.

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    Response from Frontpoint

    That sounds awesome and very smart to do!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 6, 2015

    It was easy installing the Frontpoint device and it works really well. Its interactive features are excellent because we're on the go all the time. It's cost effective and we like the mobile app capability. Being able to control it remotely is probably one of the best features. The other thing that we were attracted to is being able to move the system with us when we're moving, which we're going to be doing in the next few months.

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    Frontpoint
    Response from Frontpoint

    Glad to hear you are enjoying your system and all those interactive features that allow you to control your system no matter where you are!

    Verified purchase

    Reviewed Nov. 5, 2015

    My experience with Frontpoint is good so far and I'm happy with it but there are some sensors that I need to add.

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    Frontpoint
    Response from Frontpoint

    Alex, thanks so much for sharing your feedback with us and please let us know when you are ready to add those sensors, as our Support Team would be more than happy to assist you!

    Verified purchase
    Installation & SetupContract & Terms

    Reviewed Nov. 5, 2015

    Frontpoint's price is a little higher compared to competitors. Based on that, I would always recommend to shop around. If Frontpoint can be more competitive, that would be helpful. There should be any thoughts as a company wide for a competitive price because I'm in the running at 2 years and after the 3rd year, I'd be out of contract. Installation wise, it's a pretty easy one. I am paying around 200 dollars for the system with the thing, I should be able to keep it and bring it wherever I go -- within US or abroad. But the best thing I like about Frontpoint is, it works pretty well with the apps. I use the alarm app all the time and it's great.

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    Frontpoint
    Response from Frontpoint

    That's right you can take your equipment with you wherever you go! We're glad to hear you're loving that mobile app and everything is working as it should.

    Verified purchase
    Installation & SetupTech

    Reviewed Nov. 5, 2015

    I've had Frontpoint for a little over a year now and it's way better and more high tech compared to Brink, which was my home security provider before. Installing Frontpoint's security device was easy and their team has been very helpful. I also use their interactive features all the time and it's awesome that I get to access and control my system from anywhere at any time. I feel secure having Frontpoint and I've had a very good experience with them.

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    Frontpoint
    Response from Frontpoint

    You deserve to feel great and we like to make sure it stays that way.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Nov. 5, 2015

    Setting up the Frontpoint home security system was easy and the staff have all been very good. When I called in with an issue, they have been very helpful.

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    Frontpoint
    Response from Frontpoint

    Thank you for this feedback!

    Verified purchase
    Tech

    Reviewed Nov. 5, 2015

    I've had Frontpoint as my home security provider for a year and a half and my experience has been good. I'm happy with them.

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    Frontpoint
    Response from Frontpoint

    We're happy to have you as a part of our family! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions or ever need anything in the future.

    Verified purchase
    Installation & SetupTech

    Reviewed Nov. 5, 2015

    I have had Frontpoint for a little over a year and I don't have any complaints. I chose it over another provider because I like the way it was presented to me and I felt comfortable with the services they were offering. Moreover, installing the device was very easy and there's no hassle at all. I'm a senior citizen and I mostly use the alarm system for basically letting me know who's coming in and out of my home. I would recommend this to anyone.

    .

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    Frontpoint
    Response from Frontpoint

    Thanks for that recommendation!

    Verified purchase
    Installation & Setup

    Reviewed Nov. 5, 2015

    I'd done most of the installing of my Frontpoint device myself and it was straightforward and easy. Their team was responsive as I was able to talk to them a couple of times during installation and testing and it works. The company seems great.

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    Frontpoint
    Response from Frontpoint

    Why thank you Chandrashekar!

    Verified purchase
    Customer Service

    Reviewed Nov. 5, 2015

    I'd recommend Frontpoint. I've had them for about 15 months. They were not the cheapest, but they have a good salesman so I went with them. I called them and the device got here just like they said it would be. The representative led me through it and everything went well. It has worked out perfectly. I rarely use my cell phone to activate and deactivate it. I usually just come out to turn it off. I feel much more secure with it. I don't need any more or any less, and I also got a dog around the place so I feel really safe.

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    Frontpoint
    Response from Frontpoint

    Awesome, we're glad to hear you're feeling much safer now.

    Verified purchase

    Reviewed Nov. 5, 2015

    The Frontpoint security system was already in the house when I moved in and I have a few things I wanted to talk to them about, but things have been very hectic since I moved in, so I haven't had the chance to adjust it.

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    Frontpoint
    Response from Frontpoint

    Thank you so much for sharing your feedback with us. We want to make sure that you are entirely taken care of so we are going to have one of our Support Supervisors reach out to you shortly to address any questions or concerns you may have. Thank you again and we look forward to speaking with you soon!

    Resolved outside ConsumerAffairs
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    Frontpoint Company Information

    Company Name:
    Frontpoint
    Company Type:
    Private
    Year Founded:
    2007
    Address:
    1595 Spring Hill Road Suite 110
    City:
    Vienna
    State/Province:
    VA
    Postal Code:
    22182
    Country:
    United States
    Website:
    www.frontpointsecurity.com