Frontpoint Reviews

Frontpoint has been very cooperative and the product they said they had was true. It has worked fine. Also, when I bought the whole system, I didn't have to pay upfront for the installation so it worked out for me. Overall, it's a good product with a good price.

We've used Frontpoint for three years at one of our homes and a little over a year at another home. So far we've had just a few little problems with a couple of sensors. When I called them they were very knowledgeable and worked with me. They sent in some stuff to replace it as far as one wasn't working quite right and we relocated it and since then it's been working pretty well.

I had some trouble getting the motion detectors to stick to the wall but other than that, it was a super easy installation. Also, I love the mobile app - I can't imagine not having it. Frontpoint goes above and beyond our expectations. Their customer service is outstanding.

Frontpoint has more features and alarm controls compared to my previous provider. Their team was efficient and courteous. I didn't encounter any problems with them and I'd recommend them.

Installation of the device was pretty easy. We got the stuff, followed the directions and installed it ourselves. We use their mobile app all the time which is nice and very convenient. Also, every time I've called Frontpoint, they've been very helpful, answered all my questions and took care of my problems. The experience has been great and we feel safer with Frontpoint.

I read the reviews on the internet and liked what I saw so I decided to give Frontpoint a try. Based on my own experience, it's very easy install and easy to use and the couple of times I called Frontpoint they've all been excellent.

I've been using Frontpoint for six months now and we chose them over others because of the features that they have available at the certain price plan that we wanted. We also like that we have the ability to control things using our cell phone, although there are a few features that I'd like to be added in the mobile app. But for the most part, it's good and installing the security device was extremely easy and their team has all been positive.

Installing the device was very easy. They assisted me when I installed it and it was great. I just have one problem with them. When you travel like for three days out of state, if there's a problem they don't call the police immediately. They told me they need to call you first. I said, "That doesn't make sense. I'm not at the house so if there's an alarm, if I told you and I notify you that I'm not at the house, then you should call the police immediately." They told me they don’t really put in or honor that kind of request.

Frontpoint's reviews and ratings were good and I spent probably about 45 minutes on the phone with one of their more technical guys where he explained the system to me in a way that I could understand. It's just that I'd like to be able to have a little more flexibility in the system for things that I'd like to do without having to call them to get it programmed. But as far as service, I can always get a hold of somebody that can answer the questions without a lot of running around.

I have used Frontpoint for about four months for a brand-new house. Their feedback on Angie's List from a variety of users were all positive and the price point and other capabilities were equivalent to their competitor, so it looked great to me. The installation part wasn't that good. The downside with Frontpoint is local security people. Usually when you buy or rent a home security system, they bring over experts and they install it in the appropriate space, set it up, and walk you through it.

The installation of the system was easy. We tried the mobile app but then I forgot the password. Frontpoint was the cheapest provider out there that's why we chose them, and we have recommended them to people.

Installing my Frontpoint system only took me five minutes. The process was very simple and I like how it was flexible. I didn't have anyone to come into the house. I love the mobile app as well. I use it when we're on vacation. It's good and convenient in case I leave the house and forget to set the alarm. There are no lines or anything across my house. Moreover, Frontpoint representatives have been very professional. Anyone that I've talked to was quick to deal with or fix any issues that I've had or quick to respond. The cost is also reasonable and it'll be nice to be able to take it with me to my next house.

I like Frontpoint because of combination of things: just the ease of installation, the cost, the helpfulness they gave me when I was setting things up. Also, it's always been very positive when I interact with them. I love their mobile app, too. Although during installation, initially I had trouble deciding where to put things, and then I didn't have the right script. But when I called them, they sent me everything I needed and we got it all worked out.

I bought two systems from them, one for my own house five years ago and one for my dad about a year ago because his house got broken in. Installing the device was easy. My son and I just put that together in less than an hour. I’ve had some false alarms but the Frontpoint team has done really well and I've been pleased with them. I would and have recommended them to some people.

I decided to use Frontpoint, which I heard thru a coworker, over another home security provider because of the low monitoring fee and ease of installation -- no problems at all. I've used Frontpoint mobile app and it's great. Frontpoint is reliable, comforting, and I'm glad I have it. I'm very satisfied!

I have used Frontpoint for two years now. It was easy to install and it worked like it should. I also use the mobile app a lot for activating and deactivating it mostly. Their team have always been able to take care of any problems I had.

We really enjoyed Frontpoint's service but my husband is currently without work so I asked them to give us a discount and they put us on something called the budget plan which is them just charging us a fraction of what they would so we didn't have to cancel the service. I thought that was really nice of them and a good customer loyalty tactic. Overall, I've had an excellent experience with them, and the security system is good.

Frontpoint was great and very helpful during the installation. They walked us through it and hooked us right up. We use their mobile app and we love it - it's very convenient. I feel safer now. My dog is home by himself during the day and I feel like he's also safer.

We've used Frontpoint as our home security service provider for at least two years. The cellular service, the options, and the price were key factors in choosing them over other providers. Installing our security device was easy, simple, and there were no problems at all. Plus being able to access and control our system on the go was a good selling point too. I really like it. Everyone in the Frontpoint team seemed good, professional and helpful. I would recommend them again.

I’ve been using Frontpoint as my home security service provider for three years now. Compared to my previous provider, Frontpoint is more expensive but I like the fact that it’s wireless. The mobile app is also a nice feature. I have recommended Frontpoint.

I used another home security provider before and Frontpoint is so much better. Installing the security device was very easy. I use the mobile app all the time, which is very good, because I have bills and stuff so I have people come and I can verify if they're actually coming. Frontpoint is very convenient and reliable.

The team of Frontpoint is very helpful and very thorough when something happens. The mobile app is very useful. My husband is able to access our system even out of the country. We'd recommend Frontpoint.

The installation was very easy. My husband uses the mobile app while I primarily use the key fobs. So far we are satisfied with Frontpoint.

I did some market research on available security systems and found Frontpoint on my own. I decided to use Frontpoint over other security service providers because of consumer reviews and the mobile aspect with the embedded cellular chip inside the home station so there's no hard wired phone line. I am satisfied in using the Frontpoint mobile app. Additionally, I called to change out the battery on my base station and whoever I spoke with on the phone was excellent.

We used to have another system in San Francisco and we had Frontpoint at a different house that we had. The other system came and did all the installation, and the motion detectors, motion sensors, are pretty inconspicuous and so forth. I always thought they were a very high-quality service. My problem with Frontpoint is you have to do your own installation. You finally get through it but it turned out every single time I called, I learned something I didn't know. The initial instruction wasn't all that thorough. But the service people are always couldn't be more accommodating, always had it done well.

I installed Frontpoint at one of my tenant's locations, at several locations. And it was pretty simple and easy to install. I also had a chance to interact with their people and it went fairly well. All my questions were answered so all in all it's a pretty good experience with Frontpoint.

Frontpoint is my first home security provider and it was one of the highest-rated online. I have used their mobile app a couple of times and it was simple, no hassle, and gives me peace of mind. So I would recommend them.

I've been with Frontpoint for two years and my experience with them is as good as any. What I found about them appealed to me, that's why I chose them. Installing the device is extremely easy, too.

I have two homes where I use Frontpoint as my home security service provider. Compared to the one I used before, I prefer this because it is not wired. I had a few questions when I was installing the device and they were able to help me through it. Their team was good. I am recommending them!

I bought a house and used Frontpoint as my security service provider due to the good reviews at the time. The experience has been great so far. However, during my phone call with them in which I asked if my trial period was up, the representative thought I’d cancel my service. She lied and said I missed my trial period by a day. A week later I found out that I still have over a week and a half left on the said trial. It really upset me that the level of integrity wasn’t there.

I did some research online and found out that Frontpoint was considered number one in home security systems. I decided to use Frontpoint over other security providers because of the cost and rating. Installing the security device was easy, the instructions were detailed. I use the mobile app and it's great when I forget to alarm the house, I can do it from wherever I am. I don't have to worry about the house when I'm gone. The team at Frontpoint was fast and friendly. My overall experience with them was great.

Frontpoint's mobile app makes it a lot easier and more convenient to access the system and I actually prefer that method. So far, I've been very pleased with my experience with Frontpoint. My questions get answered quickly and if there's a problem, they get it fixed right away.

I've installed Frontpoint device three times now and it's easy. The team at Frontpoint is very good and everyone's been great. They helped me work through a couple of situations with the first installation I had with the recessed door -- how you have to drill holes and put the recessed ones in. They gave me a lot of phone assistance with that. Then also the girl worked with me really well for getting all the correct information for my insurance company, this last time around with the new house. I've recommended Frontpoint to other people.

I had ADT before. My daughter has Frontpoint in her house and my son-in-law did the installation for me. The team was fine and I haven't had a problem with them.

Everything with Frontpoint has worked exceptionally well. I'm technically proficient so installation wasn't hard at all but the big reason why I chose it over other companies is because the process is quick and easy and we were able to do it ourselves. It was a monitored system too, which is what we wanted. The only issue we had was the matte finish on some of our walls made some of the adhesives they provided not work. I replaced the adhesives with command adhesives and used it for the glass break sensor, the motion detectors, and camera mounts.

Frontpoint's customer service is great. The equipment is also easy to use. But there are kinks to it. We had one issue where there were some parts of the feature that's being worked on and we weren't aware of it. And the control panel is the ala carte. We hope to see some equipment changes and I'm hopeful that in the future, Frontpoint will have better equipment and features.

I’ve been using Frontpoint as my security service provider for a year. One of the fire sensors had an issue so they had to send me another one. No problem afterwards.

Installation was super easy, their customer service is really good, and I can control the system remotely which is one of the great things that I like about Frontpoint.

My overall experience with Frontpoint was really great, really seamless in terms of them responding when things go wrong, and Customer Service picks up right away when I have general questions. I'm really happy. I did the installation myself. I was a little worried about that, but it's been fine.

I have Frontpoint for 6 months now. One thing I want is it's wireless so I can carry it anywhere I wanted to. It has many features and I can access it through my phone through the the mobile app which is very good. The team is also always very helpful and supportive so I'm happy with Frontpoint.

I used Frontpoint as my home security service provider for about three months. I chose it over other service providers because it had good reviews. Installing my security device was easy. I've had the opportunity to try the Frontpoint mobile app-- it was easy and very convenient. In the interactions that I had with their team, one was good and one didn't really know what they were doing. Since installing my Frontpoint device, I felt safer and had fewer worries while it was in my home.

Installing the Frontpoint device was easy. When I called, they were able to help me set it up quickly. The batteries they sent me, however, didn't work. When I sent it back, they sent me a new one shortly after. I also like the mobile app a lot. I'm a college student, and so the system's in my house, at where I go to school. And for the summer I'm home but I have friends that have been using my washer and dryer so they've been needing to go into my house so I need my alarm's not on when they go. I have to disable it from my phone, and that's very nice and convenient. I would recommend Frontpoint.

Prior to Frontpoint, we had a local company as our home security provider and I have told people that Frontpoint has the best 800-number/customer service I've ever dealt with. I literally even asked one of their people one time how do they do it. I have a decent-sized organization and I said "How did they do it? How did they train all of you to be that good?" I'm impressed. I had the opportunity to use their mobile app and it looks pretty good, too.

We like that Frontpoint has cellular technology and wireless capabilities - the mobile app is an excellent feature! Installing it was easy. I've dealt with a lot of customer service representatives with various products and services over the years, and Frontpoint is the best customer service experience I've had in the last decade. I would recommend them.

Frontpoint's price point and package made me choose them so now I have been using it for a year. It came in the mail and I just stuck it where it needed to go so installation was easy. I called the company and they double checked everything for me and turned on my system. When I first contacted the company, the lady I talked to was great. The guy that helped set up my system was very helpful. When I had to call the cancel line, they were also very helpful. Their mobile app is nice, but I don’t use it very often. But if I need to get someone into my house and don't want to give them the code, I can get them in. So far, I've had a good experience with them.

We chose Frontpoint over others because of it being a wireless system, and because of its mobile app, which we use everyday. Installing the device was easy as the instructions were straightforward. Since installing the device, we feel safer especially when one of the adults is travelling.

Everything's been good with Frontpoint. The gentleman who I spoke to was very forthcoming with a lot of helpful hints and ideas in terms of suggestions for potential additions to the system. Plus, installing the security system was a piece of cake -- easy and straightforward.

My boyfriend that did the device installation has made one or two calls to Frontpoint and was very impressed with customer service. Installation went pretty easily and with the security device installed I feel safer because my boyfriend apart from installing the device also set up alerts. Like for instance, when my son leaves the garage door open we get alerted.

Very positive experience with Frontpoint security system. It was easy to set up and I like that.

I called Frontpoint and they were just the right fit for us. The installation part was very easy but I haven’t used them to a full extent yet. Nobody's been into our house so no reason for the alarm so far. I have not used their mobile app yet but that will probably be easy if I decide to do that, too. Sometimes we've unplugged the device then we install it again because the beeping just reminds me that it's there like a warning to anybody. It does make us feel safer.

I like the system and they are very helpful. I like that they are flexible to my needs when I call and need to alert them. I live in the country, and I have no neighbors. Should there be a fire or a break-in, if they try to call me at my first number and then the next, there are five minutes lost, during which a burglar or a fire could have already done a lot of damage. So I asked that first call they make is to the sheriff. I can usually talk representatives into doing that, but it would be great if it were an option for those of us who do live in the country. Overall, however, my experience with Frontpoint is good.

Frontpoint is excellent. I've had them for five years now. At the time, it was a better deal with Frontpoint than the rest of them that were out there. I notice now there's another one out there that's cheaper. I might be changing. I got it in my house in Pennsylvania and in Florida at my other house. They are $30 a month for the fees and the other people are only $15. Other than that, Frontpoint is excellent.

Few weeks after I moved in to my new house, somebody broke in so I needed a security system and a big dog. Installation was easy, had a walk-through where to put them. Everybody was really nice. They know the product, so they're very knowledgeable. I definitely feel more safe now and the mobile app makes access to the control system really easy. In general, I'm happy with Frontpoint. They secure my home.

Frontpoint is pretty good and I've had it for six years now. I didn't have any problem installing it since I got technical assistance. They've been real cordial when I've had false alarms and they were always real responsive.

I haven't had any real issues with Frontpoint other than the sensors that keep falling off my doors.

I like the Frontpoint system but I have one complaint. When I go to label the numbers on a door or a window, it wipes it out. You should be able to call up and talk to a representative where they could print my contacts on the windows and doors since I have been unable to label them the right way. I left a feedback on the contacts and never got a callback.

I learned about Frontpoint through Angie's List, and decide to go with them because they had a wireless feature. It was pretty easy installing the security device, and they also have a mobile app, which is very convenient. I would recommend them.

Installing Frontpoint was easy. The person on the phone that walked me through it was great. Did all the tests and everything. I use the mobile app every day. Accessing and controlling my system on the go makes such a difference. I think I use the system more than some of my friends that don't have a system that has the mobile app because they always forget when they leave their home. I don't have to worry about it. I can get in a call and then after a couple of minutes, it beeps me and says, you forgot to set your system. I think it's fantastic. A couple of times, the alarm has gone off once because someone came in that wasn't supposed to be there and then a couple of times, it was accidental. The team has been great on responding and canceling it if necessary. So it's been good.

I've been with Frontpoint for over a year now. I like how the overall system works - how it is easy to use, has wireless capabilities, and has the mobile application. Installation was also easy. Everyone I've worked with at Frontpoint was very competent, efficient, and quick. They tell you what they can deliver and they always deliver on it. The device gives a comfort level in knowing that you do have some security on your house if something happens. I have recommended Frontpoint.

The ease of installation and the use of cellular communication over hard landline made me choose Frontpoint. Everything has been all good so far. There was one instance where we had some housework going on and fire detector sensors went off. They called right away and then we told them what the cause was and they offered to put a temporary suspension on it until the work was done which was definitely helpful. I’ve recommended Frontpoint to a family member who has also signed up.

Frontpoint has been good so far. Their price and self-installation feature made us decide to choose them over other home security service providers. Installation was fairly easy, and I did it myself. During the initial setup I also had interactions with their team. We enjoy the mobile app that allows us to access and control our system on the go.

I have three houses on the property and Frontpoint can secure all three so we chose them. The installation was a little tricky but I got the hang of it. I've had to change my locks and Frontpoint's reps were very helpful and walked me through everything.

I've been with Frontpoint close to one year. Easy installation. I'm using the mobile app when I go out of the house, I put that, I setup the alarm. Then, when I'm coming back home, I just disarm. I already recommended them to all my friends.

Frontpoint has been my home security service provider for about a year. Their satisfaction rating made me choose them. For the most part, the installation was okay. But I had a problem with one piece of equipment which I could not get to work. Although it was very difficult physically for me to manipulate it, I was hoping that it could be replaced. I still haven't gotten it to work and each time I've called, I've been told to try something else. The only way I can get to it is to stand on the sofa and it doesn't work. It would have been fixed very easily by telling me I could send that piece back and get a replacement. But since that wasn't offered to me even with more than one phone call, I was disappointed.

I have been using Frontpoint for at least five years now. Compared to the older home security provider we had, Frontpoint is way better. Installing it was easy as I basically connected it, plugged it up, called them and then I set it up. Their mobile app is convenient as it allows me to see when somebody gets on. In case I forget to turn it on, I can do it from anywhere. Their team was good in helping me with any questions I've had - I've never had one that they could not answer. I am recommending Frontpoint.

I had a very positive experience with Frontpoint. They're very easy to deal with and helped me over the phone to design the system the way I wanted it.

I have used Frontpoint as my home security service provider and it seemed like a good product. One night, I was not very good with the buttons at all, and it took a half hour to 45 minutes to resolve an issue that was brought on by me because I pressed the wrong button after I locked up the house. I had to make calls and they called me back, and it seemed they don't have enough people on board to service me quickly. But overall, I'm happy with Frontpoint.

It was convenience that made me choose Frontpoint over other security service providers. Installing the device was very easy, too. I had an interaction with Frontpoint team recently when I just had to have a check on the system and that was very positive. I would recommend them.

Been using Frontpoint for six months as our first security provider. Decided to use it over others due to its simplicity, very Apple type thing, easy to order, easy to monitor, easy to do. No problem with the installation, very smooth. And I use its mobile app all the time when we're out the door. In fact, it's our only interface with the system. The security device is more of a banner out in front of our house that we have a system. User Friendly and we're happy with it.

I was looking for security systems and Frontpoint were one of the companies that came out. There was one website that were rating them and ranking them and it seemed to be their customer satisfaction is really high. It is definitely better than my previous provider. Every time I've called them, I've been able to talk to somebody and everybody has been helpful and friendly, and it always seemed more interactive so somebody could tell me exactly what was going on.

Some of the things that were attractive about Frontpoint, more so than other companies, were: (1) there's no contract; (2) pricing was a little bit cheaper; (3) the willingness for them to let us try certain services and not lock you into something; (4) they're willing to give us our money back for the equipment. There's no other sweet deal like that around. What kind of got us to go with Frontpoint, however, was the customer service. The first person I talked to at Frontpoint was awesome. I've talked to ADT and I didn’t really care for the level of customer service.

It's been an excellent experience overall. Frontpoint has very good customer service which is probably the best I've experienced.

Frontpoint so far is good. Positive on ratings overall, only that I use the iPhone to turn it on and off. But I'd recommend them to a friend.

I had a hard wired system before and I wanted to go cellular. I looked up on numerous sources online and Frontpoint popped up in the top 3 of almost every survey I've seen. We went with them and it was easy installing the system. The people at Frontpoint were very helpful.

We chose Frontpoint due to the good reviews online and pricing, but the biggest thing is their wireless connection. Installation only took me 20 minutes since their reps walked me through it and they were extremely helpful. Also, their mobile app makes it super easy to control the system especially when you forget to lock. You can also check the logs to make sure nobody has been in and out of the house.

We use Frontpoint mobile app and it is convenient. Also, their reps are always very helpful when I call them whenever my alarms goes off and I don't know how to stop it. Overall, I don't have anything bad to say about them but I'm also not necessarily wowed.

I went with Frontpoint because they are topnotch but the only complaint that I have is that the fire and smoke detectors keep falling since I have a popcorn-textured ceiling. So I needed a hardware to stick that which I did myself. I had a couple of fire department and police dispatches but I got it resolved. Also, they're real sensitive, but other than those, it's pretty good. In fact, I would like to see some external motion sensors for outside for any intruders in the backyard.

My mom's friend told me about Frontpoint and I've had no complaints about them since the installation. It was easy and straightforward although I had to do something through a computer before I could activate the system. I didn’t understand but they clarified it later that I had to register through the county first before I’ll be able to have the system installed. I guess the alarm would still work but the police wouldn’t do something. We use their mobile app exclusively but I thought there would be a notification that would remind me to turn on and off the alarm up to a certain point. That would be good but overall, it's been easy, low hassle and they're responsive.

I called different companies but I went with Frontpoint. Installation took ten minutes. It was easy. I use the Frontpoint mobile app all the time. It's fast and easy. I've never had an issue and never had to call for some service. Overall, good service.

I went with Frontpoint because of their customer service and its convenience. We use the mobile app all the time and we love it. However we had a little bit of an issue. We had to get an electrician to come in which cost $500. So it wasn't like what I was told it would be set up. But other than that it's just fine.

I had an awesome sales experience with Frontpoint so we settled with them knowing that they are for real. Also, they are $10 cheaper than our previous company for the same coverage that we are getting right now. Installing the device was pretty simple and pain free with the help of one of their guys. It took only about an hour to complete the whole process.

The directions out of the Frontpoint's security device box was confusing so I called and talked to a rep who walked me through the entire process and it was very simple. Their mobile app is lovely because if you forget, you can easily turn your system on. Also, you can check whether or not a family member is back home or not thru the mobile app which is really nice. After I got the system installed, I gained peace of mind that you know no one is coming in since I am in a new home in a new neighborhood and usually stay home alone.

I love being able to access the system using the mobile app and installing the device was pretty easy. The only problem I ran into is when the door and the door frame weren't flushed with each other and the sensors did not line up so I had to MacGyver something at that point.

Installation of Frontpoint's device was easy and simple. You take it out of the box, stick them somewhere, turn on the main base, and call their tech support to enable it. We use their mobile app everyday to enable and disable the alarm and it works as expected. However, at this point, I wish I had not gotten an alarm system and I would not recommend any though they work pretty well.

I recently bought a house so I was wanting an alarm. I went online and found Frontpoint online, and they were one of the best rated alarm companies. I called in and decided to sign up. I use their mobile app everyday and I like that when I'm not home, I know when my security alarm is being armed and disarmed. If it were to go off, it would let the police and my phone know.

My house got broken into and the sheriff recommended Frontpoint. A friend helped me install it and everything went well. After installing it, I feel a lot better that I can set it and leave and it's really good. I'd recommend Frontpoint to others and in fact, my son got it after I got mine and he's pleased with it.

Installing the Frontpoint security device was easy. It took about an hour and a half to install the seven sensors. Since then, it's definitely more comfortable knowing the house is safe when we're away. Their cellular system and free web app for smartphones make it convenient to check on the system and see how everything's looking.

Installing Frontpoint's security device was fairly easy. Likewise, their mobile app worked great and made it easy to access and control the system on the go.

I didn't feel that my previous security provider was working so we changed to Frontpoint and thus far, I think it's good. We're comfortable with it. Also, people there that I've dealt with have all been very professional. It's all been very good. Frontpoint did a hell of a job. Simple and easy - recommended.

I tried to download Frontpoint's mobile app but it didn't work and I haven't gone back to do it. After the easy installation of their security devices in our two houses, we definitely feel more secure. We love Frontpoint!

We set Frontpoint up when we bought our house. I just have security concerns on their mobile app that it might be hacked. But overall, it's been okay so far.

I've had no issues with Frontpoint and they have good customer service.

What I like about Frontpoint is that it's wireless. I can control everything with my phone which is the most important thing. I would recommend it.

I came across online that Frontline was the best and was rated number two or three. I was with another company before and this one's less expensive and no contract plus installation was very simple. We only had one glitch and then I called, and they sent an additional part.

I've been with ADT for about four years and wasn't satisfied with the services anymore. I went online to see if I can get another company. I read reviews and talked to my brother, who's an engineer also, and based on what I read and saw about Frontpoint, decided I'd go with them. Installation has been excellent. I'm not a techy person but I did it myself. I have the mobile app and I can view everything that's happening at my house from my phone. Frontpoint has been very, very good to me.

Frontpoint is good to have in the house but we wanted to have a gadget wherein we can control the temperature of the house on the cell phone when we are out. Installing the security device was good, but not great because the system is not connected to each individual window. Our previous security system had that kind. The other thing is that the distance should be at least six feet, not above that and that looks silly in the house. It should be more than just five.

I learned about Frontpoint from a co-worker who has it at his home. So I got one too and it only took less than thirty minutes to get our Frontpoint device in place. I didn't utilize the whole system, so it probably wasn't as bad as some people would experience. It was simple to setup and implement. It was good to sign. The only suggestion I would make is that I prefer to stay signed in all the time. But when you stayed in, it doesn't prompt for any kind of code. It would be helpful to have a four-digit access code rather than having to enter a whole password.

Frontpoint was the security system that was in the house we bought. We just changed ownership but we didn't change any of the components. Their team is always helpful.

Installation was very easy. The guys at Frontpoint have always been pleasant and helpful. I use their app everyday and it's really convenient. Overall it's very easy to use and I recommend them.

Frontpoint has been good. Installing the security device was really, really easy and didn't take time at all. I like the mobile app and it's one of the reasons why I went with Frontpoint, because I never remember setting my alarm system when I leave, so it's very handy.

I use Frontpoint but I haven't really tested it yet to make sure it's working properly. Installing the device wasn't as easy as they say it is so they should give more explanation and detail about some parts of it. I've had the opportunity to try the mobile app and there have been a few times it didn't work as quickly as I expected. But for the most part, it's been working so I'm satisfied with Frontpoint.

The Frontpoint mobile app is very easy to use. Once in a while, there would be a little snag but I don't know if it's an app issue or an internet connection issue but overall, very convenient. The staff was very pleasant. The gentleman we spoke with initially to set it up was very helpful. And one time when the alarm went off and my husband kept getting the code wrong, the lady that I called and followed up was also very helpful.

I have no problem with Frontpoint's system. It's really simple to install so I don't have to worry about it too much. And I like the fact that when I go away, I can access it on my phone so I'm happy with it right now. It seems to work really well but one of the bad things is that when they withdraw the money from my bank account, it's always late even though I have an automatic withdrawal. Every month I get "Oh your payment isn't in" and it's driving me nuts. But as far as the system goes, everything looks pretty good. And maybe next year I might add a few more things with it.

So far I've had Frontpoint for about a year and I'm mostly enjoying my service with them. But there's been an issue that they've been unable to resolve. My garage sensor doesn't work. It's literally 15 feet away from the unit. They just said that it couldn't work and they didn't have a very good explanation. They weren't willing to come out and replace it for me. They sent me a double-sided sticky tape and told me to move it somewhere else. So I just gave up and it hasn't worked in a year.

The installation that I did myself was pretty simple. I also had the opportunity to try the Frontpoint mobile app and it works pretty well. They work well but they are pricier from what I found from other competition. I should have done a little bit more research. They also don't provide a very good billing option because you don't know whenever they're going to bill you and you have no way of checking your account.

Installing the Frontpoint device was pretty easy. My husband and I did it. When we were installing it, we didn’t have very good cellphone signal and so we were on the phone with them trying to fix that and they were very friendly. I feel a lot safer with Frontpoint.

I chose Frontpoint due to neighbor's recommendation. Installation went fine and mobile app works good. The only question I have is if the rate is competitive, given what I've seen on television. But other than that, we're very pleased.

I'm happy with the service of Frontpoint in general. It was a nightmare at the beginning before I could manage to install it because the number of representatives was so few. So it took me about 48 hours simply because there wasn't anyone available to answer my basic questions. There was also an incident when I was away and one of my guests could not work with the system as I had instructed her. So the alarm went on and on, and they called me.

I was initially going for ADT but went to look for cost comparison; I eventually ended up using Frontpoint. It was pretty straightforward in terms of installing the device, but the biggest problem was setting the equipment in place and testing it to see and make sure it works. I now use their mobile app to arm and disarm the system.

We are happy with Frontpoint.

We've had Frontpoint now for close to a year. The mobile app is great and so is Frontpoint. The security system does what it's supposed to do, and they have their process of calling you if the alarm goes off.

Installing Frontpoint wasn't too hard. Whenever I call, they were helpful. Especially when a couple of our sensors didn't want to stay on. Also, I've set the alarm off by accident several times and they never give me a hard time. I like to go to sleep with it on, especially. It makes me feel better because our house is really big and it's hard to hear something there.

Frontpoint was easy to set up - I did it myself. And when I had one incident with the motion detectors, they called me right away to make sure everything is okay. They knew and said it wasn't an intruder and that it was tampered with. They called me the minute I turned off my alarm and guided me on the phone while I checked things out. I was really impressed.

We're satisfied with Frontpoint. I like the way we can turn it on and off from a mobile app, and we can also check the history from it. I would definitely recommend them.

It's very easy to install the Frontpoint security device and their mobile app works great!

Our landlord has Frontpoint at his house. And after we had a break-in, we talked to him about it and installed it over here. Installing it was really easy. I just pulled it out of the box, stuck everything where it needed to go, and called and activated it. One day I called in for a replacement piece. The customer service representative was very friendly. I was on and off the phone in about five minutes and then got a replacement part in two days. So it was very nice to have that happen so quickly and not have to worry about it.

We've always had the wired security systems before since I have sisters sleeping downstairs but the Frontpoint salesperson said that's not necessary. He suggested that we use a motion detector instead. I know that I can disable the motion sensors but then I feel like what's the point in even having the system on if I'm not going to be notified of anyone coming into the house other than if they break a window. I positioned the motion detector so that it was right at the base of the stairs but we may not put that on as I don't want it deactivated if my sisters get up in the morning before me and we don't turn the system off when they go downstairs or if one of them is a sleepwalker and goes down to the bathroom. Now, I'm always having this fear that it's going to set the security system off. I don't feel as secure with it.

Installing Frontpoint device was super simple. We use their mobile app every day and it makes us arm and disarm the system, it's perfect. We got broken into in October last year but since we had the system it's less stressful and we have peace of mind. I've already recommended it to a ton of people.

I'm totally fine with Frontpoint. I haven't had any break-ins or anything. Any time that there were some false alarms, they called promptly. I haven't had any problems with them.

I'm very happy with Frontpoint and since I got it, I feel very safe in my place now. When I'm working part time or going to school nobody can get in because I have the alarm system in my apartment.

Installing it was very easy and they were very good. I needed it at two different locations and they set me up. They've been fantastic and we've had false alarms and other alarms and they've contacted local law enforcement if I wasn't able to be there, or even if I was. And all in all, it's a great thing. Everything is easy to deal with. They made everything very simple and it works.

My experience with Frontpoint is good.

began to relax being home by myself. I told my friends about Frontpoint because of my experience.

Frontpoint's installation is simple and I now feel safer.

Frontpoint had good reviews and it was competitively priced. I can also manage the system through the apps on the cellphone that's why I chose them over others. Installing the device went fine. I needed help but there was somebody available when I called to walk me through my experience. Some of the adhesive stuff that Frontpoint uses is not very sticky so I had to drill things into the wall which is different than what they advertise. But that was just a learning experience. Being able to access my system on the go is great and very convenient. The sound bite is it provides me with a level of security and convenience that I didn't have before. I'd recommend them.

It was frustrating at the beginning of installing the Frontpoint system until I figured out what I needed to do and then it was a breeze. Customer service was also very patient with me when I called. Having it helps with homeowners insurance. If you have a system, your homeowner's insurance is less.

My experience with Frontpoint has been very easy and the system seems to be working. Someone walked me through the installation and I have no problems with it.

Installation of Frontpoint security device was very easy. I use their mobile app everyday and everything worked good on it. Customer service team has always been friendly. One of my sensors wasn't registering but they fixed it within three minutes.

I chose Frontpoint due to the flexibility of their system that was easily adaptable. I could set it up myself in the house and installing it was fairly easy and straightforward. I ordered some other materials, updated the system a little more and did some add-ons and the people from Frontpoint were always friendly and helpful.

Experience with Frontpoint is great. Everything was really good and they're very responsive.

I'd recommend Frontpoint. Since we've been in the house, it's worked well for us. We haven't had any serious problems with it.

Installing the device was pretty easy. I've been using the mobile app and it seems good but it’s a little slow sometimes. Nevertheless, I enjoyed it. I've had to call customer service a couple of times due to the fact that I forgot that I had the thing on and I was messing around in the garage. By the time I get to the keypad, they've already given me a call. They've always been friendly whenever they call me. I'd definitely recommend them to a friend. Overall, my experience has been phenomenal and I'd definitely recommend Frontpoint to a friend. I’m trying to get ready to think about installing video cameras, but they are pricey for me right now.

My apartment got broken into back in September of last year, and I started calling everybody I could until I ran across Frontpoint online when I Googled security systems in Houston. My decision to use Frontpoint over other home security systems was mostly due to the cost factor. But then also the feature of being able to look at it from my cellphone swayed me a little bit.

Their mobile app doesn't seem to be working right now but otherwise they're good. Installing the Frontpoint security device was easy.

Sensor on the door fell off. I called Frontpoint to get it replaced and they sent me another one.

I like Frontpoint. It's really reliable. I like the flexibility because you can access it remotely from everywhere. I think the actual control box which seems to be too simple and antiquated having all the buttons can be improved with better features like a touchscreen. Other brands have a little bit better controller on them. But I'm overall satisfied.

I've had Frontpoint in my home for a few years now. When I call customer service they don't keep me waiting too long. They're excellent.

I've been using Frontpoint since September of last year. I use their mobile app everyday and I like it. The home automation features of Frontpoint are very easy to use. I use some lighting features and thermostat remotely, and it's all very helpful. I've called the customer service multiple times and they are the best customer service group I've ever dealt with.

Installation was easy - Frontpoint uses wireless communication system so I didn't have to deal with someone working all over my house with wires. Service is great - a couple of smoke alarms went off and right away they called. They are easy to work with and very easy to speak to. Mobile app is great - I actually don’t really use the panel because the mobile app is much easier to use. Overall it’s a very good experience.

I found out about Frontpoint during an internet search. Installing the device was easy. I used the mobile app and I really like it. Every now and then it messes up, but it only messed about two or three times this past year. You can turn it off and on whenever you want to. Instead of getting somebody to tell you, you can turn it off for them. I have talked to the people at customer service a couple of times when the alarm went off. They were friendly and were able to answer my questions. The only thing they could do to make it better would be to make it a little bit cheaper, if possible.

It's nice having a security system. Would recommend Frontpoint. We installed their security device ~6 months ago. Installing it was easy.

Our experience with Frontpoint went fine. We enjoyed the service and had no issues.

I had another home security provider before and Frontpoint is a hundred times better. Installing their security device was easy and I also tried their mobile app and it's better than the other brand. They are the best in business.

Frontpoint is great. They're very responsive and good.

We have lesser worries now that we have Frontpoint security (which showed up as one of the leaders in the industry on one of the websites we visited when were looking into security systems online) and I’m very happy with the mobile app. It's a phenomenal feature that works very well.

I will recommend them and I already did. The people I recommended them to got the service and I got a month off.

I chose Frontpoint because of the price and because it's a cellular alarm. I didn't want anything on the regular phone. The device is self-installed, so there's no problem at all. On the other hand, I tried their mobile app in the beginning but I didn't want any more expense.

For the most part, Frontpoint is okay. I think though that the frequency and timing of the phone calls is one of the worst thing about the service. Additionally there's only been two motion sensors that have stayed up on their own without us having to go get additional sticky tapes or things to keep them up. So it's disappointing that we were not able to actually put them up how they're designed to be used. This is the fourth security provider we've had but one of the previous provider we used comparatively had less initial setup and monthly cost.

I didn't have any issues with Frontpoint. Fortunately, I haven't had to test it with an actual break-in. But the system went in nicely, we set it up, and I haven't had any problems. In the beginning, I had a couple questions when I was configuring the cellular system. They answered all my questions and they got me up and running that day. I would recommend them for sure.

My Frontpoint security system works great, I love it! I've got no complaints and have actually recommended them.

I looked up online a whole bunch of security companies, and there was a website that was just dedicated to rating the different companies and Frontpoint was second on the list. There was another one above it but I didn't like them when I called them. They were very pushy and really trying to sell me, so I figured I'd call Frontpoint. It was the customer service that I liked better so we decided to go with them. Installing the device was very easy.

Frontpoint is fantastic! They're consistently the best customer service that I've ever received. Outstanding across the board.

Installing the device was easy, and the mobile app is excellent. I chose Frontpoint over another provider because it's cellular.

I've had Frontpoint for a year now. I'm a lazy person so it took a while when installing it, but was pretty easy to do and the customer service people were helpful. I like their mobile app because I can see when doors are open and shut. It also enables me to know who have keys to the house for child watching and who are coming and going in at the correct times. It's easy, convenient and affordable.

I did a web search on home alarm and Frontpoint came up in the search. The online reviews I got were outstanding, so I decided to go with them. Installing the home security system was easy. I tried the mobile app and it’s awesome. I put it in because I was traveling abroad and I got a couple of alerts. I was in New Zealand, so I texted my wife to make sure everything’s okay and it was cool. They did a really good job. We also had a problem recently with our battery that went dead in the unit. They sent us a new one out and walked us through fitting it in.

Installing Frontpoint Security device was very hard. I had to call back and get reinforcement, like adhesive, and even then they still keep falling off the wall. Customer Service in terms of availability and responsiveness are alright. I haven't noticed any changes as far as feeling safer since having the device. I thought about cancelling the service due to the fact that I have to pay over a thousand bucks if ever I would continue on with it. I'm thinking of not renewing since I don't want to continue it when three years is up. I chose them because they are rated number one so I thought that the experience would be fantastic but now I'm surprised that it got such high ratings because I don't really see how it’s any different than anybody else.

In reading some reviews online, Frontpoint by far was the best in customer service. Setting up the device was easy, the instructions were good, and the customer service person we called was helpful and patient with us. I use the mobile app in activating and deactivating the alarm. Since we had Frontpoint, we felt more confident that our stuff is secure and safe. My wife feels a lot better now when I'm not around. I would suggest, however, that the sticky thing used to attach the device to the walls need to be changed - they are the permanent type that leave marks on your wall if you move a lot. Still, I'm recommending them!

I've had Frontpoint for six months now and their mobile app works well. I would recommend it.

We have just moved to this house and our neighbor recommended Frontpoint to us. They also showed how the system works and we're really happy with it. In the previous house where we lived, we had another home security provider which was not as sophisticated as Frontpoint. So when we moved out we just wanted something which is more current in the systems. Installing the Frontpoint device only took me five minutes. Everything was pretty clear in terms of what it does and how it needs to be done.

Been using Frontpoint for 3 months now. It was an easy installation and based on my experience with them so far, there's nothing more that they needed to improve on.

A friend of ours had Frontpoint and told us about it. Frontpoint was simple to install for as long as you read the documents. It was straightforward. Since I go to work before my wife and that my wife often forgets to set the alarm, we mostly use the mobile app to arm our system. I think that it is a great feature. We also like that the representative we dealt with when we purchased the system was friendly and helpful on the phone.

I had Frontpoint installed 4 months ago and it was a pretty easy installation. Their rep was helpful too and so is their customer service. Their mobile app is good and I like that I could disarm or arm from my phone and I could let people in the house if they're stopping by. Since installing Frontpoint, I feel safer and I don't think about the fear that much anymore. However, I had two occurrences in the past where I didn't fully understand how the password process would work, when it would alarm and when they will call. It was either I didn't understood or I wasn't informed thoroughly enough so that was just tricky to overcome when we thought we had something going on and we couldn't get the password right. But they corrected and we also had a motion sensor issue but the guys from Frontpoint stayed on the phone with us for 40 minutes and talked us through options so all is well. I would definitely recommend them to a friend.

I'd rather have Frontpoint install their system for me if they offered it instead of me doing it myself but it was easy to install. I only used the mobile app the other day to have it activated.

I went with Frontpoint since their people are friendly and easy to deal with unlike ADT's agents who were rude and inconsistent. Installing the device was very simple and self-explanatory. The call and process, figure everything up and going was very pleasant. I haven’t come across anybody that wasn’t pleasant and easy to deal with. I also tried their mobile app and it’s something that every security system has nowadays and it’s a nice feature.

It's been a good experience with Frontpoint. Their security device was very easy to install and their mobile app's wonderful. I use it all the time.

I decided to use Frontpoint over other home security providers because it was wireless and the security system that I chose was smash-proof and had the cell phone backup. I used to have ADT's Simon XT system but you had to have a cell phone attached to it and there were a couple of issues wherein I had an alarm or two and ADT didn't respond very quickly. I've had some alarms with Frontpoint and they responded and called me on the phone before I turned around. I would walk in the house without turning it off and forget it, walk up and the motion sensor would get me, and before I could get it turned off, they'd be calling. So they were very, very quick to respond and that's what I want. In the rural area that I live in, I want that to be the case. Since installing it, I feel more confident and secure. No doubt about it, I would recommend them.

It's good that I am able to access and control Frontpoint on the go because I use it all the time to wake my son up. He wouldn't get out of bed with the alarm, so sometimes I set the alarm and he's up. I'd do that from Dallas and I'm a hundred miles away when I set the alarm, and it wakes him up. Also, this device is easy to install. If there's any problem I had with it, it's when the panel is not working right. Sometimes when I am not around, the panel is low. So, I got to check up the wires and I had to reset it for 30 seconds and put it back. So, that's the only drawback I have with Frontpoint. Other than that, I am happy with the experience and I'll recommend it.

Frontpoint is much better than ADT which I previously had. Installing the security device was very easy and effortless. Now, I feel safer and more confident.