Frontpoint Reviews

We've used Frontpoint for almost a year and their service is better than our old security system in most ways. We use the mobile app. We love being able to access and control our system on the go. We've had a couple of issues where we had to call Customer Service and they resolved our issue quickly. We're very happy with it.

I like the cellular aspect to the Frontpoint devices. But installing the device was more difficult than it should have been. Some of the sensors didn’t work and we had to send some stuff back, and the instructions for the panel they gave me wasn’t very good. Customer service has been satisfactory though and I have more peace of mind knowing that I have an alarm system.

I've had a few minor issues once in a while and they've been very helpful when they're straightening things out. It's been a good experience with Frontpoint.

Before I bought the device I looked them up in the internet and it said Frontpoint is number one so I went with them. I've been with them for a year now and my experience with them has been pretty good so far. The lady that I spoke to when I bought the device was very nice.

I've had a great experience with Frontpoint. I'd recommend them.

I used to have another home security system but I didn't like it so I decided to look for a new reliable security system online and Frontpoint was the first thing that popped up. Frontpoint has good customer service in general. I had people install the alarm monitor but I had the cameras installed by a private installer. I have two dogs and I like to have them protected so whenever I'm gone, I use the alarm's stay option and no entry delay. It's activated whenever the door is being opened. It's reliable and I like it.

When one of the sensors went faulty, nobody ever recognized it and we were never told about it. We didn't realize it until we personally checked in on it. They should have let us known something was wrong with our system. With my wife being at home that time it was definitely a concern. It pretty much seemed liked there was no real care from them.

Installing the device was fairly easy. Since installing it I have more peace of mind, fewer worries and I feel safer leaving my home. Their mobile app allows me to do a lot of things on my phone and I like it.

Excellent! I like the ease of use, responsiveness, etc. Installation was easy.

I Googled to see what was the best security system and Frontpoint's ratings were good. I've used Frontpoint as my home security service provider for about a year and a half. The security device was easy to install but they did not give me the exact information I needed. I did not know that I needed to get a permit from the police department in order to activate my security system. I got charged for two months that my security system was not yet activated because I was waiting for the confirmation from the police. While I was waiting for the permit, my house was broken into. So angry. I also read a little bit more and I see that this alarm is more popular in the East Coast than in the West Coast so that's another thing.

Installing the Frontpoint device was easy. It's really nice to see its status, and to be able to turn it on and off if I need to with the mobile app. Their team was also friendly and interested, and made sure I got what I was interested in and was taken care of. I have already told people that it works.

It was very easy to install the Frontpoint's security device - I didn't have any issues at all. I have spoken to a few customer representatives online and also on the phone, and they were very helpful.

Very happy with my system. I have recommended it to a friend who recently purchased your system on my recommendation. He too, like myself, is very happy with the system. Will order more accessories within a month or two.

I've been using Frontpoint for a year now and I like the fact that they are wireless and you're able to customize. The service is good and I use their mobile app too. The salesperson that sold me the system was good, knowledgeable and recommended the things that I needed and didn't need. It wasn't just about selling something for money so I appreciate that.

I've been using Frontpoint for less than a year. I heard about them through the president of our company. It was easy to install and the team was great. Everything was pleasant.

My experience with Frontpoint has been fine though I don't use it that often. Plus they have good customer service so I am satisfied.

The sales representative, Vinny, was really helpful in explaining the options and the prices that we had to get. I like the fact that I could have different code for every person in the house. If my crew or contractor has to come in I can just give him the pin which is really great. The notifications are good so this way I know who came in and went out, and that's part of the service. Instructions in installing the device were also easy to follow.

Installing Frontpoint security device was easy. Accessing and controlling the system on the go are the reasons I bought the system. I like it very much. Also, I have nothing but positive interactions with their team. Impressive.

I was doing a search online for a wireless system that I could easily do myself when I found out about Frontpoint. I have been using them for a couple of years now and everyone at Frontpoint has always been very helpful. They were helpful when I called them and tested the device and its sensors as well as when I ordered additional pieces to put into our system. They've taken care of issues that I had without any problem.

So far, we’ve had a good experience with Frontpoint and we’re satisfied. We’d recommend them.

Frontpoint is a very good experience. The only issue right now is there are other similar options out there for less money and so I don't know if I'll stay with Frontpoint. Other than that, I haven't had any issues with them so I would recommend them.

Frontpoint’s customer service team has always been friendly and able to answer my questions. I have the service for a year now and I’d recommend them.

Frontpoint uses a totally different technology. It is completely cellular/wireless (accessible via my cellphone) so it is much better than the one I used before. Installing the device was fairly easy as well. They configured and shipped it to us and then walked us through the process when we got it. I had an issue with the sensor and the team had been very helpful in getting it resolved too, so I am very happy.

Installing it was extremely easy and smooth. The mobile app is great because I have been able to see the security cameras from anywhere in the world. I'm very happy with the services Frontpoint provides. Every time that I have any question or called for something, they have been extremely responsive and very professional. With their monitoring and the camera system, we feel more secure than before and as secure as we hoped we would be. I've had Frontpoint for a year now and the one that I previously had did not offer the security camera system along with the monitoring. I hope that Frontpoint carries on with the work that they are doing and not fall back.

When I searched the internet for home security I found Frontpoint as one of the top security providers and saw good ratings so I thought of trying it. I have been using it for 6-8 months now. The installation was very easy. I always use the mobile app and it's very helpful.

Frontpoint is our first ever security service provider and we have them for a year and a half now. Our decision to avail their service is a combination of their features, pricing, and flexibility as well. Their mobile app is convenient because we always leave the house and forget to turn it on. We've shot ourselves in the foot two or three times and had it go off due to that. It has gone off a few times and Frontpoint called when they were supposed to. At one point when they couldn't access us because of where we were, they had the police drive by, but it was not a problem. We now have a little bit more peace of mind when we're away.

Our favorite part about Frontpoint is that you can do it all on the phone. We like that we can monitor going and coming and everything. Good experience overall.

I was looking for a home security system for my boss' single family home and I came across a couple of different options. Frontpoint had the best reviews that I saw on a couple of different websites. So I went forward with it. I thought installing it was going to be more difficult. I just set everything up based on what I read and what I was told. I was able to call Frontpoint, finalize the whole set up process, and they helped me along the way whenever I had questions. It was a breeze. Moreover, I use the mobile app on my phone so I alarm the house from it. I set my phone number up as the primary number and gotten a couple of calls for alarms going off. It ended up being my boss just trying to cook eggs and burnt them. Frontpoint customer service called me immediately. They were really friendly. I was able to call and make sure everything was okay at the house. So everything with Frontpoint has been very smooth from the beginning.

I was comparing ratings of home security systems online and Frontpoint was either the top or close to the top so I went with them. It's been two years since I have them. Installing the device is complicated as the house is big - you have to put up all the sensors and control panel, the motion sensors ideally need to be installed at chest level which I'm not a fan of. Other than that, I've called eight or ten times due to minor issues and all of them were great except for one person.

I used to have another home security but it was not as technologically advanced as Frontpoint. With Frontpoint, it is a lot better. I now have a camera system. I like their mobile app which allows me to arm and disarm from my phone wherever I am. They have called a couple of times just to make sure everything was okay. When I had a problem, which was my fault, I called them and they helped me right away. They were very courteous and very helpful.

I've had another home security provider before but Frontpoint's service has been great compared to it. Installation was extremely user-friendly. I had multiple conversations with Frontpoint team about diagnostics and security codes and they've always been very professional and experienced. I've always been very happy with them.

Frontpoint security system was easier to install compared to my previous home security service provider. They're also easier to work with. I only had one problem with the glass break sensor when I was putting it on the ceiling. I thought it was already activated but I called and they helped me right away. Their mobile app is also great and it's the only way I use it. I once had a false fire alarm and they called me right away, told me everything was okay, and they shut it off. I also called in to order some supplies to hold up one of the sensors that fell. They were able to help me instantly. Overall, being able to access the system from my phone makes me feel I'm more connected to my house and know what's going on when I'm not at home.

Everything is going fine with Frontpoint. It went off once in the middle of the night. Something had crashed so it worked, which is good. But when we got the call, the people overnight couldn't tell us what sensor it was that set it off. I don't know if that's not a feature that they all have yet. We hadn't known that a painting had fallen off the wall that time, and the people on the phone couldn't tell us in which zone triggered the alarm. They just knew that the alarm went off. If they had known, it would have helped us.

The sensors keep falling off and I haven't had a chance to call and get replacements. I'm happy with my experience for the most part (customer service is very nice) though there are a couple of things I would probably change.

Frontpoint was the security provider in a company I was working with and that's how I got into it. We got it in the front and back door in my mama's house. The installation was a no-brainer -- a six-year-old kid could put it in. The system is expensive for what you get - a monitor, the two-door thing, and the motion detector. Also the system only has one dimension. Another drawback is that you can't talk to a representative face-to-face. However, I did recommend them to a couple of people.

I made the decision to use Frontpoint based on a research article I saw online where they're rated number one home security company. So far my experience with them has been good. They're pleasant and always willing to help.

I'm very happy with Frontpoint. Basically they've always been there. When I had a problem with anything, they fixed it right away. They've been very good with me and I have no complaints with them. I'm originally from Florida and I like them so much that when I moved into a new house here in New York, I dropped ADT and got them up here as well, so I have them in both places.

There were a few misunderstandings and they were all taken care of upfront. There were issues with the way that we're paying it, but that's been worked out. The only issue that I'm having currently I pretty much narrowed it down based on the help from Frontpoint's technical people. The cameras that I'm monitoring won't show and will give me an error message or an alarm sound. I did talk to Frontpoint and they basically said it was because of a weak signal or not getting the exact amount of download or video speed that I'm supposed to be getting.

Installing the Frontpoint device was pretty good and simple. We've had them since 2012. We also use their mobile app all the time and it is definitely convenient and we like it. Moreover, Frontpoint's team has been on the spot. We've had a couple of incidents where we did a few things, and they were contacting and letting us know. At the time, my wife couldn't be reached so they contacted me and the response to that was good and that's really important to us. Overall, all our experiences have been great and everybody wants to help.

I was looking for a security system for one of our other residences, and we were looking for the wireless deal because we wanted a way for us to control and let the utilities be flexible enough to be in somebody else’s name like family members using the property. Installing Frontpoint's security device was simple. As a matter of fact, my 12-year-old assisted me in doing that. I use their mobile app all the time and it's pretty cool. I just wish I didn’t have to log in for each of my two systems in order to access them through the mobile app. I have them in different locations and wish I could access two systems at one time and not have to remember two usernames and two passwords. That’s the only downfall. But I can access both systems online.

Frontpoint was referred to us by a friend and I've used them for two years now. Installation was easier than I thought it would be. I also use their mobile app all the time and I like that I am able to control and access the system on the go. But I would like to learn more about the security parameters around it. And whenever I get new sensors, it's a quick call to Customer Service and they answer the phone right away. It's very pleasant and done right away. They let me choose what I want to buy and I don't get calls from them to sell me more stuff.

Frontpoint had good reviews that's why I went with them. I had no issues in installing the device. It was easy to do. Frontpoint has good services and I would definitely recommend to a friend.

Robert ** of Frontpoint Security called on in August (8/11) to discuss my feedback which was not very positive (based on my honest experience). I spent a lot of time explaining very sincerely why I had given a review that essentially was not good (rather poor). I did make clear that my issues were mainly with the hardware not working for me, but the technical customer service was outstanding all through the issues I was having. He listened patiently and was very good listener. We have multiple calls between us. I am happy to state that he meant business when he said he wants to make necessary amends to keep me happy.

My older daughter told me about Frontpoint and I've been using them for a couple of years for my home in Ohio and about a year for my home in Florida. Installing their device was simple. I'm happy with them.

Frontpoint device is very easy to install. If I had any technical questions, I called in and the Frontpoint team walked me through everything. Like when I had a low battery, they sent out a new battery and walked me through the installation. They're very customer-oriented, making sure that everything's going well. Plus their mobile app works really well. And with all the sensors, I always know that the house is secure and the doors are shut. I know that my kids are home, and I have peace of mind.

Both of my homes, one I've had for four years and the other one turning one year, are with Frontpoint. Installing the device was very simple and convenient versus using hardwire. I love the mobile app and the customer service is awesome.

We've been having problems with Frontpoint. It keeps giving us a signal that there's a battery that's dead somewhere. We can't figure out what it means and we had to disable the alarm because it kept calling us and telling us there's something wrong with it. I don't have time to deal with it.

I like Frontpoint generally - my experience with it has been great.

I decided to use Frontpoint because of the easy installation, price, and the fact that it was cellular versus a hard line. You peel the back and stick them, so installation was quite easy. Their mobile app works good. They're probably one of the first ones to do it and that's another reason why I went with them. When we forgot to lock our backdoor, it was opened by somebody and we and the police were alerted immediately. It worked well. We have more peace of mind that the house is secure.

I chose Frontpoint over others mostly because of the reviews I read. All around, I had a good experience with them. Installation went very easy and their mobile app which allows me to access and control the system on the go works great. Definitely recommended!

Frontpoint is excellent and we love it. My favorite part about it is that it's easy to use and the people are helpful on the phone.

monitoring, customer service and equipment. I feel like I'm getting more bang for my buck. Installing it was easy even though I'm not mechanically inclined. I just peeled the little strip off and held it there for a few seconds. It adheres quite well.

I've used other security providers, but Frontpoint seems superior. I've used their system for almost a year now and it was very convenient to install and monitor. One of the things we used to forget is turn on the system, so leveraging the app to do that makes life easier. It is more usable and translates to more security so I've even recommended it to some friends. I know a couple of them have taken me up on it and it's all good.

The customer service and the ease of use of the device has been my personal highlights with Frontpoint. Their staff has always been very pleasant and helpful. I've installed it easily twice and both times have been really easy. It's nice to have a mobile app but I don't use it that much.

We had somebody break into our house so we decided to get a security service provider. We got Frontpoint and it's doing all right. I've had the alarm go off and somebody called me, and they were right on top of it. The device is easy to set and disarm. It's relatively care-free.

I did the installation myself and it was pretty easy. Frontpoint helped me over the phone with the set up and they were great. I haven't had any problems with them.

I've used Frontpoint as a home security service provider for six months now and it's very easy to install their device. Being able to access and control the system on the go is important for me so I've also used their mobile app -- it's convenient and I like it very much. The customer service is, without a doubt, outstanding. They’re knowledgeable and they don't run through a script. They are comfortable with their equipment, with their service, and the questions and answers. I've had several minor issues which were mostly my fault, but they were still absolutely wonderful. Since having the system, we're safer leaving our home so I would recommend them.

A friend of mine had a good experience with Frontpoint and told me about it. I've been with them for 18 months and I can't wait until my time is up. It doesn't work well. I don't have as good of an understanding of their system as what I had with my previous one. They had attempted to explain everything but it doesn't always work quite the way. Since I'm not the type of person that likes installing things, I don't feel like I have anyone I can call on. I should have a trial period and also have a part that I need to have replaced right now. I've invested quite a bit of money and I'm not happy with the service at all. Unlike my friends who suggested it to me, I would not suggest it to anyone.

Frontpoint's been very good and seamless compared to my old system that had lots of issues with breakdowns. I do recommend them.

My wife is trying to get a hold of Frontpoint again. She called last week, got someone over the phone to help, but it didn't work. Their customer support could not help us turn off the notifications coming to our email every time my door is opened. So we get hundreds of emails every time people open the door, and right now my satisfaction is mediocre.

We have used Frontpoint as our home security service provider for about a year and a half and we have not used other providers. We decided to go with Frontpoint because it had good reviews when we saw it online. The installation was very easy, simple and straightforward. My interactions I've had with them was good. They've been very helpful and easy going. I have used the app which is very nice and it makes the access and control the system very convenient. We feel a little safer now and when we are away from our house, I know that the house is being monitored and it's more secure.

I chose Frontpoint over other providers because of the ease of installation. Interactions with their team while ordering the system and then after I installed it were both excellent. Installation went very quick and easy plus I like their mobile app.

Using Frontpoint for security is easy - we've had them for several years now and they've been excellent. I use the app and I wouldn't have it any other way. Their team has been helpful and professional, and they answer what you need.

Frontpoint has worked to my expectations and I hope in the future to expand the system. First, it's easy to install. Second, the mobile app which I use all the time is convenient.

I'm pretty happy with Frontpoint, but I might consider moving. 40 bucks a month is not cheap and the accessories, like alarm points on windows and doors, are unnecessarily expensive, given that they're just magnets. With a lot of stuff coming out in the market at the moment, there might be a solution better than this.

I've had Frontpoint for three years already. I hated installing the device for I had to do it myself. I have a different type of house than what they thought I had and the windows didn't match up. They need someone to come and help people because all houses are not built the same. So the whole first year, it was not even activated because I couldn't get it to work. I was unhappy but there was nothing I could do since I was locked into a contract. I paid around 40 bucks a month for a year and a half without any service. Then finally, I got a man who was kind enough to stay on the phone and help me set up.

I chose Frontpoint because it’s wireless and convenient. I feel safer after installing my security device. However I had issues when I was adding people to the system, like house cleaners. Somehow it would drop off and randomly disappear so my house cleaners wouldn’t be able to get into the house. Their customer service team was very nice, but they couldn’t figure out why it was happening. Sometimes it doesn’t communicate with the system very well when adding stuff online.

Frontpoint team is very respectful and helpful. Everything is resolved before we even hang up the phone. Installation went perfectly and the mobile app is very nice. I'm very pleased with their product and I do recommend them to other people.

We've used Frontpoint for six months now and it has given us few worries. It was pretty easy for us to use so we definitely recommend it.

Frontpoint is way better than my previous provider. It was very easy to install using the instructions they sent me. I've been using their app and it's nice to have that peace of mind. Their installation and sales team were all very friendly and nice.

They were ranked higher among the security service providers so I went with them. I had an excellent experience with installing the device, using the mobile app and communicating with their team. I'd recommend Frontpoint to all my friends.

My experience with Frontpoint has been fine. The only thing is that they should give more in-depth information when someone orders their system like what you need as opposed to what I think I need. But I would recommend them. In fact I'm going to reorder another system and hopefully this one will be a little more informative on their end.

Frontpoint works fine. I haven't experienced everything with the system being used though but in terms of feeling secure, I'm happy.

We've been pleased with Frontpoint and how it's been working. The service is great. Highly recommended!

Frontpoint is okay overall but I dislike the installation of the stickies which actually weren't the right depth.

My son had Frontpoint first then he bought mine and I installed the security device. There was one time when someone came in and it worked, the police came so it was okay. Overall, I would recommend it.

I've always been very happy with Frontpoint and their service. We deal with a lot of utility companies and most of them are really horrible at customer service, but they are a 10 out of 10 all the time. It was my contractor who originally installed my device. Anytime there's been an issue with it and Frontpoint has always been good about walking us through with it. They're very knowledgeable, clear, friendly, and helpful. When I was first opening a new business, I was looking around for alarm companies and I could've gone with some local company here in San Diego but I felt that Frontpoint's attention to detail and response time was far superior than anybody else's and their prices were very competitive -- that was the first thing that sold me. The ease of the product and everything about it just made everything really easy for me.

Frontpoint is excellent, overall it has been a great experience. It's been easy with them. I recommend!

I did an internet research on the best home alarm companies and Frontpoint was ranked number one. They have a friendly customer service. I've called many times for different things and usually had a positive experience with them. My overall experience with them was excellent.

We've used Frontpoint for about two years and this is our second account. Although the home that we had it installed in already had the equipment in it, interactions with them have been cordial and enjoyable.

I have a very good experience with Frontpoint. Their customer service had been excellent, and it was very simple to install my security device. I have recommended them.

There was an old hardwired system in the house when I bought it but it was not hooked to anything and it was just noise. I was changing out windows and doors and I thought I'm just going to modernize so I went with Frontpoint. It was easy to install. I've checked on the mobile app a couple of times and also have access to it online through my computer to look how things are functioning.

My husband heard about Frontpoint at work, and now we have them for two and a half years this summer or spring. I had the fire department stop at my house one night because I set off the alarm unintentionally by burning popcorn. The Frontpoint people phoned me and talked me through that. We had a different security provider before so it's a different system now. I wrote down all they told me on a piece of paper and had it taped beside the system. I thought that’s really stupid because if somebody breaks in, all the directions are right there so I took it away but now I don’t know where I put it so I have to phone them again and get them to go through it with me. When I phone them, they’re super helpful and friendly. I don’t understand things and they explain it so I can understand it. I would recommend Frontpoint to anybody.

I had problems with my previous provider's customer service and the response when an alarm is triggered. Frontpoint is much better. Installation of the system went great and I had all the help and follow up I needed. I liked that I get to install the equipment myself. That way I can choose where I wanted it and take my time about setting it all up. I also love their mobile app which I use all the time. I used to have a key fob and this app is much better than that.

I started researching for the best home security service and learned about Frontpoint. They were without a doubt listed on every site I went to as the leader, as the best home security service provider. So I started researching the products, what they offered, and their service, and I made my decision based on that. I determined what I needed -- how many sensors I was going to need for my windows and doors -- and then I placed the order on their website. Within a few days, I received the box that was extremely well-organized, that laid out and walked you through exactly where to put each sensor and how that sensor is going to correlate with the motherboard for the control device. Installing the sensors was just peeling off a little adhesive strip and putting it on -- it was that simple. I walked around each window and door and it took five seconds to install. And then I installed the control panel. Then I went online to set my alerts and download the app, and that was it. It didn't take long at all to install.

After I did my own personal online research, read different reviews and read market reviews, I finally decided to go with Frontpoint. I did the device installation myself and it was super easy. I’ve also had to call customer service a couple of times and they’ve been very helpful, courteous, polite, and knowledgeable. Certainly no dislikes. They’ve provided me the service that is exactly what I would expect.

Frontpoint is better compared to my previous home security provider. We ran into a few problems during installation. It wasn't as easy as it could have been so we had to use some adaptations eventually. But, their mobile app enables us to access the system while on the go so that is perfect.

I recommend Frontpoint. There was no problem in installing the security device, and their team was okay.

I was at a discount a long time ago when I referred my father to Frontpoint but I don't know what's going on with it now. I am an angry old man since they charge the hell out of me. If the price is better, I'd give them a better rating.

Frontpoint is a great company. I love the smartphone features and video cameras. I would recommend them.

I'd recommend Frontpoint -- it works well.

Installing the Frontpoint device was straightforward and easy, and their mobile app is convenient. Their team is good, but the last time I called them, they told me they were going to call me back. I, however, never heard back on the case I opened so I also did not pay attention about the issue.

Frontpoint has been great so far and we have a funny experience with it. My wife threw out one of the glass break sensors the other night and the next morning, I get a call at work from her. She told me that the alarm went off and she was freaking out since a car sped off immediately thereafter. I told her to go ahead and dial in the alarm to see which sensor it was and go from there. She asked what was the bookshelf sensor and if we have one there. I told her yes and that she was cleaning it last night. She said that she threw it in the garbage can and I took the garbage out that morning. When the dump truck came, emptied the garbage and went, all the glass starts making all that frequency and it shut it off. The car speeding away was the dump truck. So far, the system's good, as long as my wife’s not throwing out the sensors.

When I purchased my first home, I wanted to feel safe. I went with Frontpoint because of their good ratings on the internet. Installation process was fine and I would like to be able to have their mobile app. All in all, I'm happy.

I've been with Frontpoint for almost a year now and every time I called they’re very helpful. I chose them over other home security companies because of their technology where they can turn my power off, and it will turn off. I really like their mobile app.

I had an issue installing the device, but nothing major. The people at Frontpoint were overall good. However, I don't like that I have to download two different apps with two different logins now that I am having two systems because I have another address that also has a Frontpoint.

We had ADT for almost nine years, Frontpoint for only less than a year, but I think Frontpoint is much better than ADT. Once I had an issue with one of my sensors not working. I called Frontpoint and got it resolved within a few minutes.

I chose Frontpoint because it's convenient and I wanted something where I could install it myself. I tried their mobile app and it's great. I like its functionality like turning on the lights. The reps of Frontpoint have been great, too. They are very responsive and I can get them right away. Whenever I have a problem, they fix things immediately. I have recommended them to others.

I can't tell the difference between Frontpoint and my old provider other than their prices. The installation was do-it-yourself but I can't do it so I had to ask my niece to come and do it. But I like their mobile app a lot and being able to access the system while on the go was a great idea. They have good customer service and I did recommend them back when I got them.

Overall, I had a good experience with Frontpoint. I like that it’s fairly easy to use. I’d recommend them.

Overall, my experience with Frontpoint is pretty positive.

Installing the Frontpoint security device was not difficult for the most part. I use the mobile app and I need to do some adjustments with respect to the camera that I have so that I can collect the data I want from it. I haven't had any interactions with the team for months, but, at one point, we had low battery that required a new battery and set up. Frontpoint is easy to operate. But, like most services, it is too expensive.

It was fairly easy installing the security device and their reps were helpful.

I heard about Frontpoint from a friend and chose them based on my research. The security device's installation was straightforward and my interaction with them has been perfect. I also appreciate their mobile app to access and control my system.

We decided to have Frontpoint because of their mobile application which we now use all the time. It is awesome how I am able to access and control it wherever I am. We have it for almost a year now and we have a peace of mind knowing that our home is secured whenever we want to leave. I would recommend them to anyone.

We’ve been using Frontpoint for 3 years now and their services were much better that the other provider we had. During the initial testing phase we had no problem, but encountered one with the firewall smoke alarm later on. I had it disconnected and the problem was gone.

The salesperson I spoke to was very nice. Device installation was easy.

Installation was neither easy nor was it difficult. Tried the mobile app and it’s good being able to control my system on the go. I have been using them for 5 years now and I would recommend Frontpoint.

I've had Frontpoint for about a year now. I had another security device in my previous home and comparing the two, I like Frontpoint's service better. When one of the sensors stopped working, I called them to resolve it and everything was good since then. I also like the mobile app to manage the security system best. I don't think anybody else has it, that is why I'm staying with them.

I went through some online reviews as I was trying to find a good security system for my house. We found Frontpoint and have been using them for about two years now. We went with them mainly due to the technology - it was easy to install and I liked the fact that I can get a lot of real-time update on my smartphone. I use their mobile app extensively. It gives me better visibility into what's going on in the house and brings me peace of mind. We have had a couple of issues due to false alarms but Frontpoint contacted us directly and they were very responsive. Their sales and support team always answered my questions and have been very helpful. I'm very happy and satisfied with Frontpoint's service and product.

Frontpoint is easy to operate. And the Frontpoint team have been real positive. When I've called them up, they've helped me through it and they were there to answer. I would recommend them to a friend.

I have used Frontpoint for 6 years. Installing the security device took about 5 minutes and only had one or two issues. The team was very helpful. I have recommended it and other folks have signed up with Frontpoint.

I heard Frontpoint from a friend who was using them. I have them for about a year now. It was pretty easy to install and they were helpful in guiding me through that process. I would recommend them.

Frontpoint's customer service is fantastic. They reached out extra beyond initial setup. It didn't seem scripted and they were actually interested in making sure everything was successful.

I have Frontpoint for a year now and they answered all my questions when I called them. Installing their device was pretty easy too.

We have been very, very happy with Frontpoint. We have two alarm systems with them and they respond very quickly any time there is an alarm. It's a very good experience overall.

Putting all of the pieces up were easy and I've mistakenly set off the alarm when I was putting it together, but the customer service had been really helpful. I've clarified any issues with the system with their team. When I've had people come into my house to install things/fix things, people have knocked the sensor off because they are just being negligent but Frontpoint has been helpful in helping me fix that and not charging me to get a new sensor out. Their services are a little overpriced but I am very pleased with their customer service. They're making sure that there is consistency in my security.

Frontpoint was my choice for my home security because of the reviews. Installing my Frontpoint security device was easy but the selling point was the Frontpoint mobile app wherein I can control my system on the go. It was a lot easier to do that. I had some issues the last couple of days, everybody was helpful, but depending on who you talk to you get different advice and knowledge. It was weird. In addition, I find myself explaining all the time about what the setup is, what it looks like, and where I have things pointed. I think it would be easier if they could at least see what I'm talking about either via a picture or a technician. I'd still definitely recommend them though.

So far, my experience with Frontpoint has been good. There’s an issue in one of the areas that we may need some help with so I need to call Frontpoint back and get it all worked out.

Frontpoint had a good deal at the time. When they installed it, six sensors didn't work and it took multiple phone calls to get it to work. The Frontpoint team was good. Their mobile app is easy to use and it's good.

I love Frontpoint. They’re awesome. I’d recommend them.

Frontpoint has been great. I like the self-installation concept more than having someone come onsite. It's more flexible. The technology and online application work very well. The responsiveness when there's an alarm situation is too fast cause we've had a couple of false ones that were our fault. We're getting a phone call before making it to the refrigerator.

My mom signed me up for Frontpoint and I've had it for four months now. I did the installation myself and it was simple. I've called their customer service team and they've been helpful and very descriptive on what I needed. I also use the app all the time and it's very convenient. And my dad is going to have Frontpoint for his dental office, too, so that wherever he goes, he can deactivate his alarm system. My whole family loves it.

We’ve used Frontpoint since September and have called them a couple of times and they answered my questions quite well.

We're not totally sure if we're very satisfied with Frontpoint. We've been with them for a year now, but the system has not proven to be reliable. It goes off from motion sensors in the house even if it really shouldn't. We've gotten to the point where we're not very comfortable with the system and it keeps on sending in false alarms whenever we have it on. We're not confident that our 15-pound dog isn't going to set off the motion detectors every time. We have these things up good and high and they ought not to be set off by a little dog but for whatever reason, the equipment is not ignoring it. We're now afraid to leave the house with the motion detectors on. The doors and windows are nowhere near as important for where I strategically put these sensors so what good is it then? We've addressed it on several occasions and we're not really very happy about it.

I heard about Frontpoint through my dad and I have used them since February. Installation was a breeze. I have tried the Frontpoint mobile app and it is wonderful. Though limited but it's been a delight interacting with their team.

Frontpoint has been excellent so I'd recommend them to a friend.

We have had Frontpoint for three years now and communicating with their team has been excellent. However, we've had some difficulty with arming and disarming the system from the mobile app. But other than that, being able to access the system on the go using the mobile app has been great overall.

I'm having a great experience with Frontpoint. They're great with the install and technical support. I had a faulty battery and got a replacement for it in a day. They overnighted it to me and that's great service. I recommended Frontpoint to friends and they got a couple more sales because of that.

I heard about Frontpoint online and I have used them as my home security service provider for two years now. I have used another provider before and Frontpoint is better. It's more convenient. Installing my security device was easy. I use the Frontpoint mobile app all the time and it was one of the reasons why I got interested. I have Frontpoint at my work and at my home. For various issues, the team at Frontpoint have been good. I'd recommend them.

I bought the Frontpoint security system to protect my home, and I have felt comfortable ever since I've installed it. I've had outages with some of my cameras, but they've been on the spot and stayed on the line until we have repaired them. They are very responsive and when the alerts go off, they contact the local police who come here very quickly. All in all, I would recommend them as I've been extremely pleased with the system.

I installed the Frontpoint security device myself, and it was very easy. The mobile app is excellent, and the few interactions I have had with their team were all positive.

Frontpoint is the best security service I've had. I'm a hundred percent satisfied with the company and their incredible customer service.

I looked for home security provider reviews online and I found Frontpoint. Installing the device was easy. I've used them for a year now. Their mobile app was the only way that I've armed the device with twice.

Installing the Frontpoint device was easy and I use its mobile app all the time. It's critical for me to be able to access and control my system on the go. I've had minimal interactions with them but every time I need help, they're there to help me.

When we were robbed last year, we were looking for home security company. So I did some investigation on the internet and read some reviews. That's how I found Frontpoint. We had one mishap during the where one of the sensors went off but otherwise, it's been fine. I downloaded their mobile app but I haven't used it because I'm kind of inept. Moreover, I would recommend them.

So far, I had good experience with them. One thing though, I was having a problem with the last name of my account. So I had to fight back and forth with Frontpoint for two or three months before it got corrected. I was giving them my bank account information but they kept on saying that it's not coming out. I don't know what was going on on their end but it was just terrible. So the bill was saying that it was behind and stuff.

I heard about Frontpoint from a friend of mine in Albuquerque who had done a thorough analysis and knew all the different pros and cons of all the different services. I also needed an internet access but at a lower price. In all the other companies, you can get internet access but it's always a premium option. It's really hard to get internet access at a lower price point. Frontpoint is my first home security provider and I have it for less than a year. I have used Frontpoint mobile app. Being able to access and control my system while on the go is very important. With the other companies, it's too expensive to do that. Installing my security device was straightforward and easy. There was one sensor that was problematic but the people on the phone are really experts and took care of it. They're very responsive and know what to do. They're exceptional. Of all the people we deal with on the phone, they would get the highest level rating.

Frontpoint has been great. Whenever I've had a problem, they've always dealt with it very quickly and efficiently. I also like being able to set it up yourself. You don't have to worry about someone coming in and harassing you. It's simple and seems to work well.

finding it easy to use as well. We haven't had many problems.

Frontpoint's much better than the other provider we had although I haven’t been in a situation like I was with the other. The first one, I actually had to make a claim because the system didn’t work and they were very reluctant to honor it. But I haven’t been in anything like that with Frontpoint. Installing their device is do-it-yourself but they walk you through everything once you put the sensors in place. We also use their mobile app every day and we love it. It's great. Their team always do a good job and handled my questions real well. I have recommended them.

We’ve been using Frontpoint for a little over a year and it’s much better from a customer service standpoint compared to my previous home security service provider. I'm really happy with Frontpoint. I'm handy around the house so installing the device was a piece of cake. Their support has been great and walked me through everything. I also have used their mobile app which is fantastic. It's one of the big perks and benefits I like about it. Moreover, we are very fond of having the door alerts. The chimes are nice and loud. We have a young child and she hasn't tried opening doors yet but we'd like to know who is entering and who is leaving the house. It's been wonderful.

My grandson introduced Frontpoint to me and I've had it for about five years now. Sometimes, the light system is the only thing that acts up. But other than that, the security system is very good.

I have a home and business systems from Frontpoint. The installation was easy and I have also the mobile app for years. I like its versatility. I like being able to access things via camera, being able to remotely arm and disarm it, and being able to see when my kids are coming and going. Frontpoint fits our needs more. My only complaint on Frontpoint is that I never got my hundred-dollar referral when I got my business system. I was told that I would get a hundred-dollar Amazon gift card and they sent me an email with a code that didn't work. I told them and they said they would send me a new code and then they never did. I'm too busy to be calling up constantly on stuff like that.

Frontpoint was recommended to me and I've used it for about 10 months. It's totally awesome being able to access and control my system using the mobile app. Their team is always helpful and would call me sometimes if the alarm doesn't get deactivated right away.

Frontpoint’s service team is good, but we have trouble with the mobile app. The alarm itself is pretty finicky so you can’t override doors or windows from the app. We had to leave the alarm off. It’s either not apparent in the app or it’s not able to be done. We like it when the system’s working nonetheless.

A friend referred me to Frontpoint and I've used them as my security provider for over a year. Setting up the device was easy and I did it myself. I just had problems a couple of times where it was open without me setting it. I had to call the team because I was getting a message that something was going on and I didn't know what it was, but they found it. They were available to help me and they fixed all my problems.

Frontpoint is very customer service oriented. No issues experienced. I would recommend them to my friends.

I like Frontpoint. It's great. I've used them as my home security service provider for about a year. I chose Frontpoint over other service providers because I like the ease of use. I like the fact that there's a cellphone-based call system versus hard-wired call system. The Frontpoint reps have been very cordial and walked me through it, and they set it up so quickly. I've had the opportunity to try the Frontpoint mobile app. I use that on my iPhone. It's great being able to access and control my system on the go. I travel all the time, so if I have to let somebody in, then I turn my system off, turn it back on when they leave, and see a history of what they've done or when they accessed.

Fairly easy to install, and service people are pleasant, friendly and they answered all my questions. The smoke detector is much too sensitive. So often when we cook, it triggers the alarm and goes to the phone call, email and text messages. A bit of a hassle. I dont know if they have a model that's less sensitive but other than that, it's been flawless.

I liked what Frontpoint offered and the way it works so I went with them. Installation is very easy and simple to do. I use the app all the time. You can access and control your system with your phone and you don't have to run in and hit the buttons before the time limit. It's a great feature and I like it. I'm very satisfied right now and had no problems with them. I'd recommend them to anybody.

I've had Frontpoint for 2 years now and I feel more safe since having them. Installation was easy and I like their service because they were very helpful.

It was a simple installation. A guy came in and installed it quick and painlessly. I've only called Frontpoint twice and it's all been very pleasant and everyone's nice and have always been helpful. The only thing I did have a problem with was getting a hold of somebody. I think it was after hours and I got transferred to another company. I was trying to make a payment and to switch my credit card on the weekend. So that was the only issue. In general it's easy to use so everything is pretty much fine. Every time the alarm would go off, most part by accident, it's been pretty quick with calling. I'd recommend.

We've been using Frontpoint for about 6 months and it's been good so far. We haven't had any problems. I've never had an incident and never got a call. The installation was a little bit complicated but other than that everything was fine.

Frontpoint team is very quick to respond when my dad accidentally forgot to disarm it. So right away, they called me and my sister and I like that. I've had a theft before that but I now feel more at ease and secured. I also like the actions over the phone to arm and disarm my alarm system and that you could follow instructions.

I had done some research online with Consumer Affairs and I just liked what their recommendations are for Frontpoint. I have used Frontpoint as my home security service provider since November. I liked that it was through the phone and wasn't connected to a landline. Their customer service seemed to be really great. They worked with me with the setup fees and had some good promos. I do wish that it would have been somebody else that installed it cause even though it was easy, I was a little nervous as I installed them - that it wasn't perfect. But everyone's really helpful. The interactions that I've had with Frontpoint has been great.

The system fail, sounds with no reason for 20 min. Frontpoint call me every 3 minutes to check everything was ok. They can't help me to deactivate the smoke alarm and after I broke because I was desperate. The central system was crazy... Every 2 minutes was activated. I was taking a shower with my kids... 2 and 4... and I needed left in the shower before the signal go to the police. Well the only way to stop this was disconnect everything. After 4 or 5 days call me to ask what happened with my system. I explained and ask cancel my service. They are very tricky on the questions to they do it, and turn the situation. Now I am guilty to the system fail... And if I want cancel I need pay more than 500 dls??? When the problem was the defective machines!! The customer service is sooo bad and training to be tricky.

I have used Frontpoint close to a year now. I use their mobile app frequently, and I find it excellent to access and control the system on the go. I've also gotten a call from Frontpoint to make sure it was an actual alarm and they were good. They were much better than my previous home security provider whereas you can break and smash their equipment and they don't get the call. And then, my previous security provider called me one time, my alarm went off and they never called the police or anything. I had to call the police. So far, Frontpoint is much better.

I've used Frontpoint for a few months now and it works. My son has it too and he was the one who installed the system.

Installation was easy, and I use the mobile app all the time. Their team is easy to work with, every interaction with them has been pleasant. They're quick to answer the phone and resolve any question or problem. I haven't had any problems with Frontpoint, I do recommend them.

I've had Frontpoint in my office for two years and I'm happy with it. The installation went okay, except for the difficulty I've had with the camera at one point. I've used their mobile app and I like it. Their reps were also very helpful. My only complaint is that I could've paid less per month - still, I'd recommend them.

I purchased Frontpoint two years ago but it took a year before it got hooked up. The one who installed it called them a bunch of times because we've had issues.

Installing my Frontpoint system was easy as pie. Also, I got their mobile app on my phone all the time and it's good in enabling me to access the system on the go.

I went with Frontpoint because of their price and their security device was a do-it-yourself. However, installing the device was horrible. We had to change all of the radio cards three times. Finally gave up that solution and went to wire the internet connection which is most ideal. Their mobile app is nice but sometimes it doesn't work really fast, you have to wait a bit before the lock disarms.

My experience with Frontpoint has been average and I don't think Frontpoint is the best security service in the world. I don't have specifics but I'm gonna continue the program. My second home and my main home both have Frontpoint's system in it and it's okay. I do like that it's based on the cellular system so that's a good thing.

Frontpoint has been so far good. No one's broken into my house ever since I had them for about a year. I use their mobile app all the time and it's one of the reasons I went with Frontpoint.

It's been around 6 months that Frontpoint has been our home security service provider. I've used ADT in the past and so far, Frontpoint has been better. It was easy to install. I think their mobile app is great, but sometimes we forget. It's easy to just turn it on when rushing on the way.

Frontpoint has been pretty good. We went for them versus other provider because of their wireless feature. The installation went too fast and since I think the ability to control the system on the go via their mobile app is amazing - I use it everyday. There was one time that I paid the bill but it hadn't gone through yet, so I was contacted by someone pretty quickly and made sure it got through (since I saw the charge on my bank statement). It eventually went through and that worked out pretty good since I'd rather be contacted than not contacted about it and then get it in the mail two weeks later. They were really nice on the phone and explained that sometimes it takes two days for the payment to get through.