Frontpoint Reviews

We just installed the system yesterday. The guy from Frontpoint that was here the night before to come and look at it was very informative, pleasant and good to deal with. I was impressed with the whole system itself.

My husband installed the device and it was easy and quite simple. If he had any questions, he called Frontpoint and they walked him through it. We can arm and disarm the device from our phone. We can look to see if the lady has come to see the cats or not while we're gone. Once, we left the house and had workers in. They had a blowtorch and it set off the fire alarm, and Frontpoint was very quickly responsive. They've been wonderful.

I have used another company before and Frontpoint is definitely better. I use the phone app every day and it's awesome. Great experience with Frontpoint.

I enjoy having Frontpoint very much. They are a wonderful company. I really like the ability to get on an app and see what's going on in my home. I also enjoy getting their phone calls when something happens to make sure that everything's okay. I know it’s normal but I really like it.

We've had Frontpoint for a year. It was easy to install and their customer service is very knowledgeable.

We've had Frontpoint for a couple of years now, and installation was fairly easy. I've talked to their team and they helped me out with what I was looking for.

I would recommend Frontpoint. Setting it up was easy. My son helped me do it. Frontpoint has been very good at calling me if something sets the alarm off. I can also set it up from my phone like when I forgot this morning on my way out. I am very satisfied.

Installing Frontpoint was easy. It’s been about a year since having it, and we're glad to have it.

We like Frontpoint and are well satisfied with it. The couple of times the alarm has gone off, they have been pretty quick to respond. My sister-in-law was feeding our dogs while we were on vacation and she had forgotten the code and they called up quickly and got things situated before the police were called in.

We upgraded and have the thermostat hooked up to the device now, and it's a great option. We're going to get cameras but we're going to need internet service first. All in all, everything's working great with Frontpoint.

Having Frontpoint is really good especially with the app and the flexibility of what I can do with the monitor. But my Frontpoint unit's battery runs out pretty quickly so it's plugged to a GSI surge protector and one day it shut down so it was on the backup battery but only lasted for maybe an hour then it just stopped. I don't know if it happens again if that backup battery will charge up by itself or that it won't be used up again. Also, the mounting of the tape in the back was difficult to mount on the wall. So that was dissatisfying but other than that, everything else was perfect and my experience with them is pretty good.

I've had Frontpoint as my home security provider for over a year now. It is much better than ADT, which I had before. Installing their device was pretty simple. It's wireless and I just followed the directions. Their online features are pretty simple to understand, and their customer service is great. I had one situation where I used the same guys that they used for monitoring the system. I have one security system in my house that I use for something else, and I didn't understand that Frontpoint uses the same monitor place. They cleared the situation out and they were pretty informative. They helped me out a lot.

Since installing our Frontpoint security device, we definitely have a better sense of security for our family and for our house. We have used Frontpoint for a year and five months now and we first heard about them through a friend of ours who had a friend that got it. The installation was pretty simple and the Frontpoint team were great customer service. We've called for additional sensors and additional monitors and they've been really great. We have used the interactive features of the system, mostly the app, and the system's access and control is great and easy to use.

Installing my Frontpoint device was very easy. I ordered extras and still have to install those but I know It's easy to do. We haven’t made time to do it but should. We initially had to talk to customer services to help us with the set up and they were able to answer all my questions. I find the interactive features very nice, it's easy to arm and disarm the device using my phone. Since installing the device, we have peace of mind. We use it when we’re out and when we leave every morning.

We used to have Vivint before Frontpoint, as our home security provider. If I compare the two services, it’s like night and day. I had a lot of problems with Vivint. Installing Frontpoint was not bad; however, I had to call two different times. One time, it was because I was having a problem setting it up so I can turn it on and off remotely from my app. It took a little while to get that corrected, but somebody was able to ultimately get that working. Another time was when they forgot to add the smoke detectors during the initial installation. I had to call back to get those added on. And then, my cat withdrew the cord that connects the keypad to the power, so they sent a replacement for it. Now that we use the system more, we feel more secure because it’s also more convenient.

Our home's previous owners already had Frontpoint so they had sensors already in place. I just needed to add a couple that I wanted and hook up the box so it was pretty easy to install. I've had to talk to customer service a few times regarding adding new sensors and they walked me through setting it up and did a good job with that. I've had a smoke alarm that malfunctioned twice so I had to have that replaced a couple of times. The interactive features all works really well and I love it. Aside from that smoke alarm issue that somehow failed twice (two different ones), everything else has been good. Overall, it's been a good system and I've been happy with the service.

I’ve been using Frontpoint for a little over a year now, and I’ve had no problems with it at all. I’m actually working in prison and I work at night, so it’s more for my wife and her security. The system, itself, was a self-install kit. It took a little bit of know-how to install it. It took a bit of time to get everything mounted and get some of the sensors working. I wish they had included something to be able to get the two sensors lined up directly, but beyond that, it was pretty easy to install. After that, I haven’t had any problems with the system. It’s completely wireless so I’m able to set it. Their customer support was readily available when I needed to get the system activated. I didn’t have to wait forever like you do in a lot of places to get an actual person on the phone.

I am satisfied with Frontpoint. The alarm has been working okay but I've never had any experience where I have to call security in.

My sister referred me to try Frontpoint and I am using it now for a year and a half. Installing it was really easy. I just took it out of the box and set it up pretty easily. I use the app frequently. It's a must-have for me because I like being able to monitor my house from my phone and see what caused if the alarm goes off. It's extremely convenient. Also, the customer service is great. Their representatives are always very nice, courteous and friendly. Just being able to get through the people easily and being able to talk with a real person is always very, very helpful so it's been a very good experience so far.

Frontpoint has been excellent and I'm impressed with them. Their technology is on the ball and I like their key fob. Also, if they tell you they're mailing something out, it's there almost instantly. They walk you through the installation and they are thorough so they're better.

Installing Frontpoint was really easy. The only problem that I had is that the industrial strength command strips don't stick to one part of my house, so our alarm has gone off a couple times in the middle of the night because it's fallen off the ceiling. But the Frontpoint team has been positive and helpful every time I've called in. They've sent a replacement immediately after the glass break fell off the ceiling.

I have the phone option where I can unlock and lock the system, and it works really well. I have reached out to Frontpoint for a couple of different reasons. They have very good customer service, very quick response and attentive.

I was robbed two years ago so that's why we ended up getting Frontpoint. It makes me and my boys feel safe here at home. I love it.

I've had very good experiences and been quite impressed with Frontpoint. Setting up of the program initially, the two problems that I have had were solved.

I've had Frontpoint about a year ago and it was a pretty easy experience when installing the device. And, the Frontpoint team wasn't difficult to talk to.

I had a very good experience with Frontpoint. The device was easy to install and operate.

Frontpoint was ranked number one when I checked on the internet and looked for the highest ratings. Installing the security device was very easy and I didn't even have to be in touch with their team very much once I hooked everything up and activated it. I use my smartphone to arm and disarm it and it's awesome because I'm remote a lot. My work takes me around and my worry about my house being broken into even when I'm not here got down dramatically. It was a smooth experience and if I had chosen another company, things may not have been that way.

Frontpoint has been real good. We had a break in before that’s why we installed it. We've had it for three years now and we feel a little better when we leave the house. There’s one thing I’d like to have on the system though. There’s no indication if it’s active until we come in. If I set it and my wife is just gone for a little while, she’ll walk in and check it right away because sometimes it’s set and sometimes it’s not. My daughter’s got a system and there's a red light that shows that “security system is active.”

I like my experience with FrontPoint. The people I've talked to on the phone and the customer service is really good.

Frontpoint's very good although it was difficult to try and obtain a new sensor, but otherwise it was very convenient and I enjoyed the cell-phone-based ability to turn on and off the security system.

Frontpoint is better than ADT and there are generational differences between the two. Installing the device was easy, and our experience with Frontpoint's team was positive. It is easy as well to use the device's interactive features. The door chimes are what I utilize the most, providing me the greatest sense of comfort more than anything else. I don't engage the system all that often, but the door chimes are. Overall, Frontpoint is both effective and cost-effective.

We have had Frontpoint for a little over a year already. Setting everything up was very simple, and when I called them, they were very helpful and prompt. The team was also very courteous, and we have absolutely no complaints with the organization. We installed the device twice because we moved to another home shortly after installing it in the first one. I wanted to test the motion sensors once so I called them, and they verified that they were working. The company is very obliging.

Frontpoint's security system is easy to install and easy to do it yourself so that you don't have strangers in your house. I love Frontpoint.

We've had Frontpoint for about a year now and we like them. We used ADT before and we had the motion sensors on two doors. Now, we have a better service with Frontpoint because we got the motion sensors on all exterior doors which make us feel more secure. We're also able to use our cell phones to access the system remotely, anytime. In case we're out somewhere and we need to allow someone to get into our house, we could disarm it, but we’ve never had to do that. We had some trouble initially during installation because we didn't have cell phone reception in our house, so we had to get a booster and their team was really helpful in getting that set up. There were a few times when my husband and I set off the alarm. One night while we were asleep, something malfunctioned and the alarm went off but they've called and have been helpful. Their team has always been friendly and courteous. On top of that, they're also economical.

I first heard about Frontpoint from a co-worker. I got their system thereafter and have had it for almost a year now. Installation of the system was pretty painless. There was one issue with one transmitter and one sensor, but Frontpoint reps were able to take care of those. My interactions with their team have been brief but pleasant. I use the Frontpoint app all the time, it's the only way I arm and disarm the system. It's pretty cool, but there's a lag between the wireless network and the transmission from the box to the system. It usually takes probably 20 to 30 seconds when I turn the lights on and off remotely. It's really quick at other times though. I'm happy with Frontpoint and I've had peace of mind since the system got installed.

Frontpoint's team is very friendly. I called them one time to ask instruction to replace a battery. They're very patient and explained to me how to do that step-by-step. Installing their system is easy which I can do by myself. I've had Frontpoint for almost two years and I'm very happy with my experience with them. However, there is a sensor for the door which for me is useless. I did not like it very much. I like the motion detection better.

There wasn't any problem in installing Frontpoint, but right now I think they're overcharging me. Since they never call, I'll have to call them to do a monthly check. When the team came in, the guys did what they had to do, and showed me how to use it. They asked me if I had any questions, and everything was cordial. I enjoy Frontpoint, it is easy to use, and makes me feel safe. On my way home, I use my cell phone to disarm the system so I don't have to hear the buzzer. I only wish they'd lower the price.

Frontpoint's equipment is better than the one I used before, and installing it was super easy. When I installed it, I had to call their team and have the file hooked up, and they have always been great. A couple of times the maid has set it off, so I've also talked to the representative every time that happens, but everything has all been good. I definitely like being able to access our device on my phone because, occasionally, I go to work and I'd go "Did I turn it on or not?" So, being able to check it is much better this way. This feature was also the key driver for searching companies as my old one didn't have that. Lastly, I'm glad the equipment is wireless because there are fewer holes to patch since I'm recently having my house painted.

Frontpoint is perfect. I like the ease of placing all the sensors, and I would recommend it.

The equipment was easy to install but I would recommend sensors to be mounted to a wall be equipped with screw holes so they can be mounted into a stud. Two sensors fell from the wall and had to be replaced using adhesive tape even though the surface was properly cleaned. Customer service was very good when contact had to be made.

We had a great experience with Frontpoint. We don’t have any problems with it.

We've had Frontpoint for about a year and a half and it's been a positive experience with them so far. It was really easy to install and their team has been really helpful. I felt safer since the installation of the system.

From 6:00 in the morning, my husband and I were trying to use my cell phone to put the alarm at home and nothing worked. When we called Frontpoint, we waited for 45 minutes on hold. Finally, someone got the phone and said that nothing was wrong with them and that maybe it was my cell phone. However, it was clearly a problem with Frontpoint and not my cell phone as I also tried from home, from a computer, and even from my husband's cell phone and nothing worked until 11:00 in the morning.

Frontpoint is good, and everything seems fine so far.

I don't like Frontpoint. None of their equipment ever worked right. I got false alarms and I'm being charged for it. It's a terrible service. I have everything disconnected and don’t even use it.

Installation of the Frontpoint system was simple. The instructions were loud and clear, at least for a guy who understands the technology. The account rep was helpful and addressed all my concerns, issues and questions. I definitely feel safer when sometimes I'm out of the house. I'm happy with the service and I haven't had any issues with Frontpoint or with its customer care team. I'm a satisfied customer.

My experience with Frontpoint has been excellent overall. Their customer service is good and the system is effective. They've been responsive in addressing issues and replaced elements where appropriate.

I had Frontpoint February of this year and since then I feel more secure and had fewer worries. I had a pleasant and easy time installing the device. Their team and their support have been great. Some of the sensors are falling off and it was taken care of. They sent me some magnets. It was an excellent experience.

We've had Frontpoint for about a year and a half and we were using Monitronics before, but Frontpoint is better. We had to move to a bigger house and I had to get more sensors. Installing it was easy and very simple. I control it most of the time with my smartphone. Everybody at Frontpoint had been fantastic especially when we were getting ready to move. I called for some advice and they went out of their way to help me moved. I have absolutely nothing but great things to say about them. My wife definitely feels more secure. They have an excellent service and I would recommend it to anybody.

I've had the Frontpoint security system the entire time I've lived in my house and I felt great about it all the time. I've used Frontpoint as my home security provider for about a year and a half. I heard about them from friends. I ran into an issue when one of the little sensors didn't stick, but aside from that, it's fine. To address this issue, the Frontpoint reps may have sent me additional stick 'em things. I'm having trouble right now with the notifications of Frontpoint's interactive features. But I do have the app and I use it to arm and disarm my system, and that's great.

We’ve been using Frontpoint for two years now. Prior to that, we used ADT for 11 years, and there is no comparison. Frontpoint is unbelievably awesome. They are so responsive. I always get through a person, and there’s never been a single time when they couldn’t walk me through something in one phone call. I chose the do-it-yourself model as much as I could, and even designed my own system. They gave me the freedom to do that. So I made more calls than probably their typical client, and there wasn’t a single time they couldn’t resolve the issue. Then they call to follow up and make sure that I was okay and satisfied. I like how they do a recap. Also, there was never any after call sales push for anything. It’s just been great. Everything came in a box where everything’s laid out. And then the design that I discussed, as well as instructions where to place things and warnings that covered different scenarios, were there, so it’s really easy and simple.

I already have Frontpoint for two years now. Their team was good. Also, it is good that they have an interactive feature like the app that I use where I can arm or disarm my system.

I've had a few issues with their equipment, but they had been able to solve it pretty quickly. Frontpoint has been good and I'm happy with my experience with them.

We've had Frontpoint as our home security provider for close to a year. Before them, we had ADT. So far, Frontpoint is much better. We had issues with the satellite phone of ADT not working. I interacted with the team at Frontpoint in getting it set up. It's nice being able to control our system from our phone and have our Frontpoint system whenever we're out of town.

A friend recommended Frontpoint and I’ve had it for a year and a half now. Installing the device was easy. Everything’s wireless—that’s the advantage. I’ve used their interactive features and it is very good. I feel more secure. In addition, their team was friendly and courteous. Frontpoint has great customer service.

I’ve had Frontpoint for two years, and it’s been great. I installed the system myself, and I had it all done in a few hours. Everything was sent to me in a box. I put it all together and now it works without incident. We used ADT before that, and although I didn’t really have much problems with ADT, I like Frontpoint because I can configure it myself, and it works on my phone. And that’s perfect as that’s why I got it. I did have an issue with it about three weeks ago where they had to reset something because it wasn’t registering, but I just called the help center and they fixed it in about five minutes. That was the only time I’ve spoken to Frontpoint in the last two years, and customer service was really good.

I had no regrets and our experience using Frontpoint as our home security provider around a year now seems to be great so far. I installed the device myself and everything is wireless so it's extremely, extremely simple and it’s unbelievable compared to my old system where everything had to be wired in even the sensors. I use my phone for Frontpoint's interactive features and I haven't had a problem with it as it works every time. Being able to access and control the system at any time anywhere is great, I couldn’t imagine it being better.

I have been using Frontpoint as my home security provider for about a year. They've been professional and their system was easy to install. Frontpoint has been my first security service for my home and I like it because it's very handy. I feel more secure being able to manage and control the system anytime or anywhere. I'd recommend them.

My husband goes to work early in the morning and leave the alarm on because I'm asleep. So when I wake up I'll be puttering around the house and I haven't turned it off and I see something outside and I'll be "Oh, I'll take the garbage out" or "I'll sit there and I'll do that" and I go out and you can't hear the alarm outside. And so the alarm will go off and the police will come. It happened more than once. It was pretty bad. They'll come for two times and then the third time, you're out. They start charging you because you're wasting their time. It's $50 the first time, $100 the second time. There's this one time I ran out and then I came in as the alarm was going and so I hurried and called Frontpoint and the girl was so nice. She said, "I will quickly call police dispatch and see if we can stop them," and she did! I was like, "Thank you! You saved me a hundred dollars!"

Installing their security system was straight forward and easy. I've been using Frontpoint for a year and a half and every time I called them, they've been very helpful and resolved any issues that I've had quickly. I have tried using their interactive features which allows me to control the security system from my phone. It works well, I like it, and I am happy with the experience.

I've used Frontpoint as my home security provider for about a year now. Installing the security device was easy. I just plugged it in and they walked me through everything else. I have fewer worries when I'm not at home since installing it. The Frontpoint team has been fantastic and helpful. Every time I have to call with any questions, they're always willing to help and are super on top of it. Being able to access and control my security system any time, anywhere is the whole reason I got it. I have to do that all the time because I forget to push the button before I leave the house. It sends me an email and I go into the app, push the button, and it's armed. I tell my friends on Facebook about it all the time. It's the best experience I've had with a security company.

I was able to install Frontpoint without any problem and that made it nice for our lake house. We've had it for nine months now.

Yesterday, I called and couldn't reach anyone, probably because the Frontpoint guys were way too busy. But other than that, I never had an issue reaching out whenever I had a problem with the door sensor. Initially, the setup had a faulty radio in the actual control and that was later fixed. Everything went smooth and that's okay, those things happen.

I've used Frontpoint as my home security provider for a little over a year now and everything's been good so far with them. My decision to choose them over another provider was based on the internet search and looking up the reviews. The Frontpoint security device was very user-friendly. I called in and the team at Frontpoint walked me through the installation, and there weren't any issues. I've used Frontpoint's interactive features such as arming or disarming the security system from my computer or phone. They used to work quite well but I had the older monitoring system then. Now I have the touch screen that they sent out and I can't get that to work with the smart phone. It doesn't disarm the system, so I haven't used that feature in the last month or so.

Have been using Frontpoint for a year and a half. Installing it was easy. The instructions were straightforward, just stick the sensors where you need them. Their customer service team was also good. It's easy to get a hold of a representative. I had a problem with one of my sensors and they sent out a replacement pretty quick.

My sister has Frontpoint for over a year now and I hope we're going on two, but we don't use it all.

Frontpoint provides quality service. I got the security device when I bought my house in July 2014. My husband installed it and he didn't have any issues. I also use the smartphone app to control the system.

It's been about a year since I used Frontpoint. I've had to talk to customer service to activate the system and then another time to ask a question, and it went just fine for both times.

Compared to ADT, Frontpoint is good and I already have it for about a year and a half. It was easy installing the security device and all the instructions were included. Also, it's good that I can use my smartphone to set the alarm. I'm very satisfied and I would recommend them.

I googled different security providers and Frontpoint came up as the number two company. Installation was easy and the reps were always friendly and capable of answering my questions. We recommend them to a friend.

I've been using Frontpoint about a year and a couple of months. The device was easy to install and customer service team is good. We use the apps to set the alarm every day. All in all, I'm happy with them.

I looked on the Internet for the best-rated security and Frontpoint was the top. I had the security device installed in our new house and the process was very easy and I had all the help of customer support along the way. Will absolutely recommend them.

So many people are starting to get security systems in their houses and I mention Frontpoint to my friends because I haven't had any problems with them and they've been nice. Simple installation and excellent customer service.

Frontpoint's customer service was very pleasant and the person whom I initially spoke with was wonderful. And, installing their security device was quite simple. My husband also uses their interactive features.

I've been using Frontpoint for close to a year now and I'd highly recommend it. Installing it is easy, just put the magnetic sensors on each doorway, one on each side of where it opens and closes, and then the motion detector sensor. Any interactions I've had with the customer service team has been good. Any time I've had a problem, they've been prompt, courteous, and they've been able to solve my problem right then and there.

I'm a broker and I have recommended Frontpoint to my clients who are buying new homes. Their device is extremely easy to install and their customer service team is responsive and great to work with. They always call me if there's some problem. They have dispatched the police before just because something went off and we weren't home. We also have one of those smoke sensors which often go off with my hair dryer, but they call every time and say, "Is everybody okay?" So Frontpoint is good overall.

I've used Frontpoint for over a year. Installation was simple and I've tried their interactive features. Generally, I'm happy with them.

I'm happy with Frontpoint - it's really worth it. Installing my device was easy. After I installed, I made some mistakes and I called them and they told me I have a bad sensor, so I fixed it.

I have had Frontpoint for two years and they are fine. I had an issue with the sales service that I originally had and had to change that. They did it with no problems so we're in good shape.

I am completely satisfied with the service and the person that helped me set it up. I feel safe and secure and I love that it is cellular, so if I forget when I leave I can still activate the system. I will recommend this to others because I feel is an excellent system to have.

I've been using Frontpoint for almost two years. It was easy and smooth installing their device and it's been good with their customer service, too.

We installed the device ourselves. It was working properly and very fast. Every door is secure. The Frontpoint respond quick when the alarm went off, plus they called every number they have on paper, my partner, business partner and my cellphone. It's great.

I've been using Frontpoint as my home security provider for a year and a half. I installed the device myself and it went okay. I also use their interactive features all the time from my smartphone. The only thing is that we have a mechanical center which is a garage door sensor that we've had reliability problems with.

I'm very pleased with Frontpoint. I'm very satisfied with their service and I already have recommended it to a couple of people. As a matter of fact, my daughter got it in her house and she's so happy with hers as well.

Frontpoint is good. It functional like it is supposed to. Installing it was simple and interacting with their team was good. My wife and I feels a lot safer now.

We've been using Frontpoint as our home security provider for a year and a half, and it is awesome. We're using their interactive features, and being able to access and control our system at anytime from anywhere is a must, so we have to have it. It's the only way we do it. We've had an excellent experience.

We have Frontpoint for security precautions, and it was easy to install it. Nothing happened yet, but I'm satisfied.

I've had Frontpoint for about a year and a half now. I dealt with one of their staff at the beginning and he was courteous. Installing the device gave me no problem, except for one of the little things on the window that keeps falling off, but I simply pick it up and stick it back on. I use their interactive features on my phone and it works fine and is great. When I leave the house, I can disarm it during my drive down the street.

It’s been about 18 months since I've been with Frontpoint. I got it to keep track of a house that we were not living in yet. It didn’t have phone service and I saw that Frontpoint could use a cell phone connection. Since I didn’t live in the house, I had to control system remotely from my phone, and it worked great. Additionally, it was fairly easy to expand the system when I wanted to add new components. I just call them up and they would get it to me very quickly. They also gave good instruction whenever I called on how to install it or activate it. Overall, my experience has been completely adequate. I am very pleased with them.

Frontpoint is our first security provider for our home, and we've had them for over a year now. When we installed the system, it was very easy and we didn't have any problems. Their staff has been very friendly, such as the woman my dad spoke to when we wanted to change passwords/codes. I also talked to them a few times because I had to open the door from the garage, which is not attached to the house. The alarm went off and I didn't hear it, so they called me to make sure everything was okay and to get my information. I also use the interactive features of Frontpoint quite often on my phone, and it’s nice being able to have access and control of the system, as well as see when a door is open. Overall, Frontpoint makes me feel safer being at home, and I will definitely recommend it as a system.

I got Frontpoint all installed and the biggest thing was to get it work but it was done in 10 minutes. Everybody in their team was super friendly and they follow up and chat on us, which is nice unlike getting jumped around to a bunch of different representatives. They helped me through the process. They were great. Their cellphone application have a few bugs in it but overall it's fine. We arm from our cellphone and it is nice to be able to do that and be able to check on it. Overall, it’s been a lot easier than other security systems I’ve felt with from the past from friends or family, and I like that I can take it with me.

We have no problems with our Frontpoint security system and like the ease of installation and operation. It's great.

Installing Frontpoint was fairly simple and straightforward, and during that process their team was courteous and friendly. The interactive features are awfully convenient. I would recommend it.

I've been using Frontpoint as my home security provider for a year and a half. I like the feature which enables me to control the alarm using my cellphone. Plus Frontpoint's team were friendly and courteous. Their representatives will walk you through the installation process so it wasn't difficult to do. Overall, I'm satisfied with the experience.

My wife and I love the product and how easy it is to use on our phones. We give the Product an A+. However the few times we have had to call customer service, it has taken a very long time to get someone on the phone.

I knew I needed to get some kind of security system because I got some neighbors two doors down that are kind of wild and have had words with them because they had some bad dogs charging my dog. Unfortunately, I heard bad things about ADT such as billing problems so I checked into Frontpoint. The price was right and it's not a long-term commitment. Also, if I wanted it monitored for three years, then I'd own the equipment.

Using Frontpoint’s interactive features such as arming and disarming my alarm from my device is a daily occurrence for me, and the company has really good customer service. They’re reasonably priced too. I’ve recommended the service and the company to a number of people since I’m having a good experience with them.

Frontpoint is good so far. I'm happy with my experience.

I have used Frontpoint as my home security provider for a year, and then I moved and the other homeowners were supposed to take over when I sold my house. However, they didn't so I had to get rid of it. Nevertheless, the Frontpoint team were nice, friendly and they helped in every situation I had. I never had a problem installing the security device. I have used Frontpoint's interactive features and I really liked it. I worried a lot less and I did feel safer because I had the system. The experience was great, I would recommend them.

Installing the security device from Frontpoint was very easy and it saved me a lot of time. I didn't need a professional and everything looks high-tech and digital, unlike the one that I installed before, which is old. Frontpoint is better compare to my previous provider. Their team responds quickly, whether it is a false alarm or a real one, so I'm happy about that. They get in touch with me and if we will order the police or fire department. I mostly use my key chain remote control and check the service on the computer. If I forget to arm my security device when I leave because I'm in a hurry, I can actually arm and disarm it miles away from home. I can do it while I’m driving, walking or in the office, so it's very convenient.

The Frontpoint security system works the way I was expecting it to. I like the feature wherein when I’m in the house, the alarm sets off if the door's open at all. So if I'm home alone, that really makes me feel protected. Installation of the system was also easy and their customer service team was friendly, courteous and knowledgeable.

I've been broken into three times and the last time was probably the time we decided to get security for my son. The door was kicked in which forced me to update it. I feel more secure having the system and knowing the alarm was set. I haven't had any break-ins since. I also like that I can access the system anytime, anywhere especially when I leave the house and forget to set the alarm. Frontpoint customer service was good and installation was easy. I talked to a rep and he was friendly, courteous and answered my questions.

Frontpoint has an excellent customer support. It's very easy to contact customer support and get good information. Technical support is a lot better with Frontpoint than my previous security provider. They mail me what I need. The Frontpoint team were always very friendly, and do whatever they could do to make sure I understand what I needed to do and if I had any other questions to resolve at the time. The installation is very simple. To change out of the equipment is very simple, I order what I need and then I have it in the mail. We have the active video monitoring, check on our security system, and use the remote, the arming, disarming system as well. It's important to us as we're aware and when we are travelling, we have the ability to check on our house and the system. Since we have Frontpoint, we have a good sense of security. Frontpoint is an excellent provider. It feels great to have them.

Frontpoint is probably everything I wanted that ADT couldn't give. Installing the device was a piece of cake. Anybody could do it and communicating with them was easy. They were very friendly over the phone. I use my smartphone all the time to check the system. I can see which sensors are activated, which are not and I can arm it when I'm at work. Sometimes, if we forget to arm it when we're leaving, I can just check on my phone and do it. Or if someone disarms it, like my wife, I'll get a little notification. I feel good about accessing and controlling the system anytime from anywhere. I absolutely love it. Everything seems to be working fine and I haven't had any complaints. There were outages a few times because there was only so much battery that the system can be used as a backup. But that's not a Frontpoint security problem.

We love Frontpoint! When we looked in the internet they have the least amount of complaints and the highest service record. It's been a good experience and it works. If we call them, they're there. They answer our questions and don't call us unless our alarm goes off. They also haven't sold our name to anybody so we're not bombarded by sales calls. They've been a very good and high-quality company.

Since Frontpoint was installed, everything is fine and the device is easy to use. There's one incident where the sensor fell down because the back screws were not strong enough. I was outside then and I panic because the line is off. So, I had to drive back home for two hours. However, the team was friendly, and I feel much better since having the security device.

Installing the security device from Frontpoint went fine. Their team is helpful, and accessing and controlling their system has been awesome. We usually use the interactive feature when we travel, so wherever we're at, we're able to check and make sure everything's okay. We were out of town one time and the alarm went off. Luckily there wasn't anybody trying to get in, but they called immediately. It's been a good experience and our sense of security has changed for the better.

We feel much more secure having the Frontpoint system. Installing it was very nice and easy. I'm very pleased with their service and I haven't had any issues with the staff, too. We also use the arming and disarming features on our mobile devices. Frontpoint is a good company to work with and have recommended them to some friends.

I had to install my Frontpoint device myself and it was very simple. Their team was also very helpful and responsive. Moreover, their interactive features are very convenient and it works well. I've had no worries since installing the device and I feel very safe. We're very happy with the service.

Frontpoint was a lot simpler than my previous home security provider. Installing their device was fairly easy and I had no problems interacting with their team.

The installation of the Frontpoint security device was a breeze. When I ordered, they sent all the components for the house and it went in very easily. The only problem I had with it is we live in a rural area where cell phone reception is not super strong, and I had to put the system where we could get a good enough signal. I've contacted them at least a couple of times on the connectivity to my cell phone and the issue was resolved quickly. I use the arming and disarming feature a lot because it's a great idea. It works for me because I always forget to set it when I leave the house. My wife and I are both retired, so we're at the house a lot. I feel pretty good about things being secure. Their rates need to be more competitive, but so far I'm totally happy with the setup and the system.

I'm positively neutral with Frontpoint because they do what they say they're going to do. I haven't had an issue with them and fortunately, I haven't had to test their services either. I was happy about the fact that they were really good at trading out some components, swapping them at half price and exchanging them quickly.

I've had Frontpoint for about a year now and I like it more than ADT. ADT pissed me off and their customer service sucked. Installing Frontpoint wasn't too bad. It was the first time that I had to install myself, but it went smoothly. Their team has also been excellent. I've called them twice, and both times it was taken care of very fast. I use the arming and disarming app every day, and I like how I'm able to access and control the system anytime and anywhere. My wife wants to add cameras now since the security device makes her happy, which is also good for me.

My experience overall with Frontpoint has been very good, but I wish I had known about SimpliSafe before I signed up with Frontpoint. My neighbor has SimpliSafe and he's got a much better deal. The cost of Frontpoint is not competitive at all compared to the other ones out there.

Installing the security device from Frontpoint was fine. I arm and disarm it through the phone. I also use the keypad and the remote for turning the system on and off. They had this feature that I almost use all the time, where you can control to notify you when you’re out of your area and you didn’t arm the system, and that didn’t work properly. Every time I have a mishap, like I forget to disarm the door, they are extremely prompt. Whenever I had a problem with the sensors and the police was called, they gave me a credit because it was a sensor problem. They're as good as any home security provider, or better.

We've had Frontpoint for about a year now. Installing it was easy. Customer service was great when we set it up. I spoke to them for about 15 minutes and we ordered it right away. We had ADT before and it was a nightmare. We love Frontpoint and I've recommended it to my family who all had ADT also.

We've only had the Frontpoint alarm go off every now and then, but they've been very prompt and they've been nothing but helpful. We had a fire alarm go off one time. It wasn't a true fire but they went through their chain of command and finally got a hold of us, and they were ready to act on it as quick as possible - I appreciate it. I would love to see the hardware that they use come down a little bit because we would use more of it. But other than that, the self-installation is straightforward. I like the technology that they have.

I've been a Frontpoint customer for a year and a half and haven't had any issues because I haven't had to do anything other than the initial buying of our equipment. I'm still under contract so they haven't changed my pricing. It's been fine because it's been uneventful and based on my experience so far, I would recommend it to somebody else.

Frontpoint is good. It was easy to install the device. However, I remembered triggering the alarm and I know that in some places, they will call the police over if one puts in the code way after the system timer's over. Not sure if it's normal for Frontpoint that none showed up.

I've used Frontpoint for a year and a half. Installation was really easy. I've also tried their interactive features and it works fine. I haven't had any issues with their customer service team. They would call to check if everything's all right when the alarm goes off.

We've had the Frontpoint security system for a year and a half, and we're very happy with it. The people are great. Installing their device was easy.

Installing the Frontpoint device, I had a little bit of trouble on my doors. My door jambs were a little bit different than what we needed and I bought the ones that I drilled and put in because the molding wouldn't allow the surface mounts to work right. So I sent them back and we got the ones where I drilled and put them in, the sides and the edge, and they worked fine. The Frontpoint team settled any problems I've had. I've added a remote alarm light so I could see a light going off and we had a little trouble getting that programmed, but everybody seemed pretty knowledgeable when I called them and they walked me through the steps. I've already recommended them and the person I recommended them to loves it.

Installation was very easy and the Frontpoint team was friendly and courteous. Our son has moved into the home where we have the system and so we haven't needed to remotely access the system for the past half year but until then, I used that feature a lot and it was very good. There was a time when I accidentally set off the alarm. A person was coming to do work and the alarm hadn't been disarmed as I had forgotten to do it. We received a phone call and so I saw all the security work, and it was reassuring.

I've used Frontpoint for a couple years and it was easy to install their device. I've also had the opportunity to try their interactive features, like their smartphone app.

The reps walked me through the process of setting up the cameras, which was easy. They're very helpful, patient and responsive. We use the app to arm and disarm the system all the time. However, we had some trouble with the door sensors sticking and the placement to get them to activate. We also had one that didn't work, and I found that frustrating. I have the Frontpoint security system upstairs, and I can hardly hear the sound downstairs, even on maximum setting.

It was very easy to install the device from Frontpoint. I've spoken to their reps a few times, and they're all friendly and answered my questions. I feel safer with the system.

It was easy to install the device which I've had for about a year now. The only Frontpoint feature that I use is getting text messages when a door is left open.

Installing Frontpoint was totally easy. We haven't had any problems so it's all been good. It works great and Frontpoint is easy to deal with.

There were some problems when installing the Frontpoint system. I'd sent something back and either they shipped me a new thing or they hadn't shipped something they were supposed to include. Moreover, we haven’t had the system on for months because my daughter’s been staying with us and she's forgetful. So it’s sitting here and we’re wasting a lot of money.

When the alarm goes off, Frontpoint is always calling me. Overall, the experience is good.

I have no complaints about Frontpoint at all. I've had it for a year now. I was speaking to a representative on the phone while installing and he was very thorough in explaining what needs to be done, the direction was very easy. I use the apps of alarm when I forget to turn the alarm on. Overall, Frontpoint has been very good to me. I definitely recommend them to anybody.

Frontpoint's fee is a bit high, but they provide excellent service. Sometimes if I forget to set the alarm, I could set it anywhere or at a certain time and have the reminder. It's a good system and I'm satisfied with them. I’d recommend Frontpoint to my friends and children.

I've had Frontpoint for a little over a year and installing the device was very simple. I am able to arm and disarm from my phone app. I also bought socket protector off eBay and the team wanted me to get it to sync up with the system. I'd recommend them.

We've been using Frontpoint for over a year. Their team has been very quick and responsive whenever I have to call them. We feel safer, and I like the home automation.

We've had Frontpoint as our home security service provider for a little over a year now. Installing the security device was pretty easy because I'm a tech savvy person. During the setup, the Frontpoint team walked me through and after that everything was fine. We always use the smartphone app. I recommended them already.

Frontpoint as far as I'm concerned is useless. I'm paying $42.99 a month and I don't even use it. I've had it since July of last year and we had replaced it twice with different keyboards and whenever I put my code in to disarm it, it gets stuck on certain numbers. Then they sent me the remote and it doesn't work too. They sent me these cheap things that break down. The customer service reps were helpful and courteous, but that courtesy and helpfulness doesn't solve my security problem. I want Frontpoint to give me a stupid keyboard that works, not something that's made in Taiwan or China or wherever.

I had Frontpoint installed in my house about a year and a half ago. It was easy and I also installed their app so I could set the alarm or disarm it from my phone.

I've used Frontpoint a little over a year. Installation was a pretty easy process. So far the customer service has been very nice. I use the app quite often and I really like it. I'd recommend them.

I like that Frontpoint is a contemporary approach to security, and overall, my experience with them has been flawless. I would recommend them.

I called Frontpoint to set up a home security system for $299.99. I was interested in purchasing outside cameras as well but the price was a little high. I did some research and found a good deal for cameras as well as a home security system through Costco's website. I also liked that the other company offered a 2 year contract rather than a 3 year contract so I called Frontpoint back within the same hour that I ordered service, to cancel. I was told that it would take 6-8 days to receive a refund. 15 days later, several phone calls to Frontpoint, several different run around stories, even conversations with a supervisor, and still no refund. Luckily, my bank is working with me as I had to open up a case to dispute the charge.

I've been utilizing Frontpoint's service and though I didn't really need them for anything yet because nothing happened so far, I'm still happy with the experience.

I am very pleased with Frontpoint because they have been giving me a good service for about a year now. I didn't have any problem with the installation and the technicians walked me through my very few issues. It was a matter of following the instructions--not a difficult process at all. I also installed their app on my phone and I use it quite often.

We've been using Frontpoint for about a year and a half and their team was very helpful. They explained what it all entailed and when we got our package, they walked us through the installation. It was very easy and they stayed on the line with me until it was all done to make sure the system is working. It did get set off one time and they called me. I told them I'm not home and they called the sheriff. The sheriff arrived before I got there.

I have been using Frontpoint for less than a year and before that, I was with ADT. Comparing the two, I prefer Frontpoint because it's all wireless. I have to do the installation myself, but it was fine.

I was doing some research on home alarm systems and Frontpoint came up as a pretty good company. I have used them for a year and a half now. They sent me the equipment and when I got it, I called them and they walked me through it over the phone. Everybody was very friendly and patient.

The Frontpoint installation was a no-brainer. I have been using it for some time now and so far, my experience has been good. I've recommended it to all my friends.

Installing my Frontpoint security device was simple as the directions were clear. It took me a total of 60 minutes. I had some false alarms which, for the most part, were whenever we had guests staying in the house that were unaware of the security system. They responded with a quick call following the alarm system going off. At one point, it took a while for us to deactivate the alarm and they had already dispatched the police officer who showed up and did a wellness check. It was nice to know that the system was effective. Since installing it we feel a little bit safer. It feels like another layer of security.

Installing and deploying Frontpoint was very easy and it only took me 15-20 minutes. It was a breeze. Moreover the tech support was great. They walked me through the entire process from opening the box to installing the main panel box and setting up the sensors around the house. On a daily basis, I use their interactive features like the smartphone app. I have been using them for 2 years now.

Overall, I’m very happy with Frontpoint. The system works. It does what it’s supposed to do and I feel safe and secure.

Since installing Frontpoint last July 2014, we felt more comfortable not being at home. The installation was pretty straightforward although we could use an extra set of those little sensors that go on the windows because sometimes we like to leave the windows cracked when we're not at home, but those sensors weren't included in the first set.