Frontpoint Reviews

Everybody's been great with Frontpoint. We're happy with the system but we're having issues with the radio unit not communicating with the head office. The alarm goes off but Frontpoint is not getting the signal, which means nobody's coming. They had to send out a new radio unit. I continued to get messages that the control panel has not communicated with the thing in since the 20th. They mentioned the possibility of doing it wireless with an internet access. Trying to call them or to get it handled is why I haven't done anything about it. I'm in the customer service business and I'd like to see a little bit more proactive approach to getting my stuff fixed.

I like the equipment being cellular, with no wires, so it doesn't have these false alarms that people with wired systems are constantly getting. I've called their team a few times for different things or when the alarm went off, and everybody's been really helpful.

First heard about Frontpoint when I Googled what's the best alarm service and their reviews online made me choose them over other security providers. I was a little weirded out about it during the installation since I have to do it myself and I wasn't sure if I was going to do it correctly but then once I installed, they called and everything's been fine since. Everyone from Frontpoint has been really nice and helpful all the time.

Frontpoint has been my home security provider for about a year now. The security device was easy to install, convenient and has given me peace of mind. I love being able to access the system on the go.

I found out about Frontpoint through a google search, and we've been with them for about a year now. Everybody has been helpful, and installing the device was easy. Since I've had it, I have more peace of mind.

Installing Frontpoint was easy, no problem. We had issues with our doorways and doors not exactly lined up. We had a couple issues with getting a sticky pad as opposed to the smaller ones just to make sure that they line up well and they weren't just getting off even when the doors were shut. There's also this one incident when my wife was at home, our system went off late in the morning but the alarm on the inside of the other house didn't go off. It was telling me that the alarm was activated but we got that problem solved.

I've never had to have a service call with Frontpoint but the customer service has always been great. During setup, they were able to answer to anything that I needed over the phone and didn’t go through a call tree. They told me what I needed to order, and I ordered it. I had a question or two after the equipment came in and the Frontpoint rep answered, and I haven’t had any problem since. I inquired about adding, extending the system with electronic door locks and they were extremely helpful. They gave me information on what I needed, what worked, what didn’t work and then they said I could buy from them, or I could buy from elsewhere. It went as smooth as it can be.

I checked some of Frontpoint's reviews and I thought that was a great company. Installation went very good and I had no issues. I do like the mobile app and I use it all the time. Frontpoint has very friendly staff. If I had any questions, I called back and I got the response back quickly. I've had Frontpoint as my service provider for about a year, and I recommend them.

Installing Frontpoint device was very easy. We have used it for about a year now and we definitely feel a little bit more secure and at ease since we have it. We use their mobile app all the time and absolutely love it. When we added a couple of sensors, their people were very helpful in sending more sensors out quick and troubleshooting them. We'd recommend Frontpoint!

Installation went very well. I've had Frontpoint as my provider for about a year now, and customer service has always been friendly and helpful.

Over a year since we've been using Frontpoint. We used Select Security before but the difference between the two companies are like night and day. When our batteries and our smoke detector started to get weak, Select would call at 3 o'clock in the morning to tells us we needed to change the batteries in our smoke detectors. They also did the same thing when we have a problem with one detector. Their service people had been out to remove that detector and we were waiting for a new one to come in. They knew it but they kept calling at 3 or 4 in the morning, so that was the end of them.

The one time that I've made a mistake and pushed the wrong button, Frontpoint called quickly. It was good that it happened. That was the only time I've had any problems or anything happened that I've talked with them.

We love the app, but the touchpad seems laggy alot, the responsiveness seems slow. But overall we like it.

Frontpoint was very responsive. I get through quickly to a human being, which I like, and it seems like I'm always on the phone with smart people. They don't waste my time. When I call, they get right to the nut of the question and always ask if there's anything else. It's exceptional customer service and an excellent experience overall.

My husband and I did some research online, looked at the reviews and Frontpoint was highly recommended. The device is very easy to install, and I use the mobile app on a daily basis. Frontpoint is reliable. Their people are very friendly, courteous, responsive, and awesome to deal with. When I was away back in December, my alarm was tripped by my cat and they contacted me and the police was there. I feel more at ease when nobody's home.

I have a very good experience with Frontpoint. They always provide immediate help --like there was no waiting.

I installed the Frontpoint home security system myself, and it went well. Customer service is great. I would recommend Frontpoint.

I was looking for security systems online when I came upon Frontpoint. I looked at the review and that's it. I've been using it for 6 to 8 months now. I use Frontpoint for my house in Hampshire, and I use ADT for the one in Michigan. I like Frontpoint better. They are more responsive although I've had more interaction with them because of its construction sites - there have been a lot of false alarms. But they have been very accommodating. They even come up with suggestions when I have a problem. They were extremely helpful.

We had an issue a year ago during the installation of our Frontpoint sensor system because we don't have molding around our doors. They had to send additional build-up material so that the sensor eyes would match. So far, everything has been fine and we have recommended their service to other people.

The initial setup of their device wasn't that bad, but one of them broke so I bought another one, and another couple were not armed. They still ring if something happens, but they don't connect to Frontpoint because it wasn't easy to find out which device was on which keychain. Everything looks the same. I know it's supposed to be simple, but things like this aren't simple unless you turn them on and they work. I would still recommend them because once it’s installed, the service is fine. The fact that it’s managed through my phone and that they call me first is what I like about in their system.

We had been with ADT. We moved into a bigger area in our shop so they had handed us off to a new company because we were over the 7500 square feet that they want to cover. The new company gave us a $2500 estimate for the installation of the equipment. So I called Frontpoint and I think I got most of the equipment for free (or it might have been $200). We also got a keypad on the front door and the backdoor for just $10 more - that was another option that would have cost a couple hundred dollars more to do with ADT. We got the equipment out, we talked to a guy on the phone and within an hour, we were set up with Frontpoint's system. We did the installation over the phone because the system is not hardwired. We've been using Frontpoint's system for almost a year now and I'd definitely recommend it.

I did not like setting up the Frontpoint motion detectors ourselves but the rest of the installation has been fine. I feel you should have someone come out and make sure that we set them up right. I like that I can do everything from my phone through the mobile app - it's the best thing about it. I can turn it on and then turn it off when people need to get into my house. Nothing has ever happened where we really needed Frontpoint but I feel more secure with it.

We had ADT in the past and didn’t know how unhappy we were with them until we had a problem. We found out that they thought we were a business and something happened where we needed help but were not able to get it, so we decided to do away with them. Since we didn’t want to be without service, we searched for a replacement and saw the ad for Frontpoint and decided to go with them. We were able to handle things easily and simply, and also, we were saved from the hassle of having somebody in our house for a couple of days setting the stuff up. We had a problem setting our device up so we called back and they sent us a new piece and we were fine.

Frontpoint was very good. They walked me through every single step during the installation and got everything work as they described it. I can see all the programmed alerts when it's off and what doors are opened. It works properly. It was never triggered by mistake where you need to call and apologize for it. I can turn it on and off remotely or by using the keypad.

I went online looking for security systems for my home and tried doing a comparison. I read what other people were saying and there were differences between ADT, Frontpoint, and a couple of other agencies, but I thought Frontpoint was the best one I could find so I went with them. Their customer service reps were very courteous and professional, and I’d recommend them.

We've been with Frontpoint for a year and so far, it's been great. The installation was simple because the instructions were well done. They also have the Frontpoint Mobile App which I like. My only complaint with the company is that it doesn't provide a receipt for the charges. But other than that, I like the overall simplicity of it and now, I have more confidence that the house is safe.

If I’m going to have a security system I’m paying for, I want to make sure that it’s something that’s going to protect us. I did research over the internet and Frontpoint’s name kept coming up, very highly regarded, and I was making a change in security systems so I wanted to go with them. Installing the devices was very simple. However I had a problem with the motion detectors of the original system. I had to take them off because I can’t seem to find a way jumping in front of it and making faces. I went to replace it with all strictly window, door sensors and it went very smoothly - had no problems. A couple of times I’ve had the alarm trip us, family members forgetting codes, so I had to call Frontpoint, and the reps took care of the problem right away. It was all very professional and well-handled. The system’s very easy to live with and I’m very happy with it. Frontpoint’s doing a great job, and I’ve recommended them to others.

I have had to call Frontpoint every single month that I have had this system, and I've talked to different customer service reps to get an invoice sent to me for this service that they bill on my credit card. Frontpoint does not provide any form of invoice for billing. I left feedback on their website and I've had to call somebody every month and get them to email me an invoice and it's not even really an invoice -- it doesn't have an invoice number on it, billing number, no actual reference numbers on it.

Frontpoint is wireless, and is easy to install. The mobile app is convenient, and their team is great, too. I have felt safer because of it, and would recommend it.

I’ve used Frontpoint’s mobile app twice and the problem is you have to have a password. I don’t usually have that password with me when I have 40 different things that I got passwords for. However, since installing my security device, we’ve never been broken into. We’ve had a house or two in our neighborhood that’s been broken into. There aren’t a lot in my neighborhood that have Frontpoint which I like because a lot of people have ADT, and I don’t know if any of our criminals around are that sophisticated but if they are, they might figure out a way around that, whereas when they’re not familiar with Frontpoint, it might be more of an issue.

It’s great being able to turn my Frontpoint system on and off using their mobile app. There are different types of turning the system on like the more panicking mode or just the regular 30 second delay, and also seeing if any of the connections, doors or windows are opened. I’m paranoid in a sense that if I'm gone for a couple of days, I wouldn’t know if anything would be different when I get home. But now after the installation, if something happens, at least I have an awareness and I can start the process of having someone to check on the home. Overall my experience with Frontpoint has been great and I have peace of mind. Moreover, it’s not terribly expensive and there wasn't much pressure in buying each device.

I used ADT before but switched to Frontpoint a year ago...it's newer and I like it much better. I am pleased with Frontpoint and the people I dealt with in Tysons were nice.

Frontpoint has ease of use and anytime I need anything, the customer service is great.

Frontpoint has excellent service especially customer support when I have to call in. They're very helpful and always on top of the ball. When my new debit card hit me up and my payment was on it, I called Frontpoint and they quickly fixed it. They didn't charge me a late fee.

Installing the Frontpoint device was very easy, and we also tried their mobile app - it was very nice. So far, things have been calm, but there was one time Paul called because something didn't seem to be working right. Whatever it was it got resolved - they reset it and it worked fine.

I've used Frontpoint for a year or two and installing their security device is fairly simple. I've used their mobile app and it is convenient. Moreover, their customer service people have been very helpful and my wife feels secure with fewer worries ever since we had Frontpoint.

I am very happy and satisfied with my new Frontpoint Security System. Every interaction with customer service has rendered complete satisfaction, it was extremely easy to install, and I absolutely love the safe and secure feeling I have just knowing it is there for me!

There was a lot of problem with the setup and the motion detector kept going off. That went on for a couple of months but it has been resolved so it's a fair experience.

Last May 2, 2015 I ordered a home security system with them. They had sent it my house 05/02/2015 - I was billed for the equipment for U$ 167.94. Equipment haven't been installed or open in the box (unluckily May 4, I was out of the country). 06/03/2015 - I was billed for U$ 44.95 for a monthly fee (equipment haven't been installed yet. Still inside a box. I had return the equipment without even opening it, coz why I being billed for the system/service that I am not getting 07/03/2015 - I was again billed for another U$ 44.99. Went called them.

I've used Frontpoint for about a year now. Installing their device was pretty easy. Their customer service members have been helpful. I tried their mobile app and it's good. I'm more secure now since having it installed.

Installing their device was very easy. I've had the alarm app previously and then just uploaded the Frontpoint app about a month ago, and it doesn't work very well. The alarm doesn’t send alerts. Then I got to call them because the main unit’s battery failed. They were awesome diagnosing all that. Any interaction I’ve had from sales to service has been great.

I've had Frontpoint for two years. Their security device installation was easy and their customer service team is great. Overall, Frontpoint is good to have and I feel safer and with fewer worries.

I was researching and Googling security systems when I bought my first house, and I saw Frontpoint and settled to get their services. It took me 30 to 45 minutes to get everything set up. So far, everything's been good with the system, and we've never had any problems or complaints.

Frontpoint was rated interestingly at the top so I chose them and had it for about ten months. Installing their security device was very easy and I use their mobile app. However, Frontpoint does not offer any discounts or upgrades for their existing customers while new customers get great deals. It's very hard and expensive to expand your system when new customers are being thrown the world. Overall, they are a good company.

Frontpoint gave me an exceptional experience. All questions are handled promptly and patiently, and this has been a good experience no matter who is on the other end of the line. Any time there is an issue, every person is very professional and helpful no matter who we call.

I was doing an internet search trying to find an alternative to ADT and learned about Frontpoint. You ask ADT a question night and day - they want to send a service rep over to your house to discuss it, whereas you can just call up Frontpoint and talk to anybody and they'll give you the information without trying to sell you on anything. It was a much nicer customer service experience.

I have been using Frontpoint for a year now and never used another security provider. I chose them because of their features, some of their convenience and the technology that they're using. It was very easy to install. I also got to try their app. Their mobile stuff is very, very convenient and good to use. It's great that I'm able to access and control the system on the go. After installing it, I feel more secure and have fewer worries.

So far, my experience with Frontpoint has been good. I’d recommend them.

My brother used to tell me Frontpoint is working good so we chose it too. Installation was very easy, and the system is doing good.

I searched for the security company with the highest rating and found Frontpoint. I've been using them for a year now, haven't had any issues with them and sleep better at night since having them. I enjoy and use the mobile app on a daily basis. The only limitation that I don't like is that they don't have an open API available so I can interface it with my home automation system, but I understand the security concerns around that.

Installing my Frontpoint device was easy and I didn’t have issues, however the stickers they have for the door sensors weren’t good. They came off a couple of times and I had to buy others. I feel a lot safer since installing the security device, and I had one incident where the team called me right after my alarm went off and they followed up after, so I like it. I would definitely recommend Frontpoint to a friend. It’s a good service, but it’s slightly more expensive and there are a lot of other providers which are at par in terms of service offering cheaper rates, so I thought that's maybe something I may look into after my contract.

We chose Frontpoint because of the reviews. I asked my husband to do the installation and when I came home from school, it was done. I would recommend it to a friend.

I've searched for the top 10 home security companies and Frontpoint popped up in a few of them. I compared the price to response time, amenities, complaints filed to Better Business Bureau to come up with a decision. Now I've been using them as my home security provider for over a year and I feel more secure. I've had it go off a couple of times and it's good that it's there to monitor if I'm away. Installing it was easy for me. I called and have them activate the various sensors, plugged them in and worked from there. I also use their mobile app, especially alarm.com, as do most companies. It works well for me. I can arm my system on much better and view the history anywhere. Frontpoint is a good company where I've been able to get a lot of questions answered. And for the most part I feel when I use them, I don't really have any problems and any situation would be addressed promptly.

My wife was researching online and saw good reviews about Frontpoint so we decided to go with it. We've been with the company a little more than a year now. We used Brinks before. They were okay, but they didn't provide the telephone-free type of service. We used to have a home phone, but our dog chewed up the line. When that happened, our security system that time also went down. Their service was great, but I like the idea of not needing to be connected to any line and the likes.

It was very pleasant dealing with the first guy I was speaking to. Everybody is very nice and I'm pleased with the service. As a matter of fact, I've recommended Frontpoint to several of my relatives. So far, thankfully, nothing has happened which is a good thing.

When a fire alarm goes off, I appreciate that Frontpoint calls to see if it's a false alarm. Overall, they've been excellent.

Frontpoint has been doing well so far. It's a very good security system and I like how the whole device works. I love it.

We went surfing on the internet and Frontpoint was one of the best rated ones that we found. Since installing it, we felt more confident and had fewer worries.

For the most part, my Frontpoint experience has been positive although we’ve had some bumps along the road. It’s very easy to get to them on the phone if you have a problem, and I have recommended them multiple times to friends.

The installation was very easy and their mobile app is really convenient, especially if you forget to arm and disarm the house, and you can see when doors open or close. In the beginning, there were a couple of issues with not receiving phone calls when the system has gone off. They have had two strikes at this, I was going to get rid of it by the third one. But I haven't had the system go off yet again. We've had the system for about a year now and it's definitely nice knowing that I have it. It isn't a very loud system if you have a decent-sized home, so I'm a little worried about it going off at night when I'm sleeping. But other than that, it's been all right and I would definitely recommend it to a friend.

Frontpoint had a deal offered and it seemed to have good reviews so we got them to be our home security provider. The installation process was very simple as there were very clear instructions. I called them for a question and their reps walked me through it quickly. I've used the Frontpoint mobile app and I like being able to access and control the system on the go. However, I find that sometimes the app doesn't work and I have to double check to make sure it registered the command. But other than that, it's pretty operative. Since installation of the security system, my wife feels more comfortable. I'm contented with Frontpoint. It did what it was supposed to do.

Frontpoint delivered what I was expecting from them and they were different from the others. I did the installation and I don’t get overcharged, so it’s pretty cut and dry. It’s doing okay so far and I haven’t had any issues. Very good experience, I’d recommend them.

They have the best reviews online. When I installed their device, I didn't have any problems. I use their mobile app every day and having the system access on the go was one of the reasons why I purchased the service. Now I have no worries. Frontpoint is an excellent company.

Frontpoint did a good job. They do exactly what I ask them to do and it's all good. In fact, I've already recommended them to other people.

I've been with Frontpoint for a year and my experience has been easy and reliable. Frontpoint's customer service is a whole lot better compared to my previous service provider. Installing was easy, and after that I do feel safer.

I liked the fact that with Frontpoint we could monitor our system. Using the app I could control and see when I was gone, and I could turn on and off the system. I haven't had any instance that I've not been able to turn it on and off when I needed to. We don't have the updated where we could control the temperature or the locks and once we get to that point that would be a little bit nicer. Frontpoint wasn't extremely expensive but is in-between range. Plus their people are helpful. Anytime I called they answered all my questions. It feels nice having a security system and neat knowing the locks are safe. Also, I haven’t had any issues with break-ins.

Installing Frontpoint was very easy to do and I had no problems with it. I upgraded to a smartphone just so I could use their mobile app. I haven't turned on the system but I have used the app to make sure that it's working and see how things are and I'm really pleased. Moreover, their team have been spectacular and as a matter fact, when I was installing it and did the activation, it was really great. The individual was very pleasant and took his time. I also needed to get something else from them and called them up to order it, and they were very helpful so I have a very positive experience. They were nice when we have accidentally set off the alarm. Overall, it was an easy setup, they have great customer service and I have peace of mind now that I have a system.

I've had Frontpoint for almost a year for my house and seven months for my business. I chose it due to the ease of its installation and they were comparatively cheaper than the rest. Also, compared to others that I called and had a few minutes of wait time, with Frontpoint, the phone didn't even ring and somebody picked up the phone. Their reps were really helpful during the installation. They were on the phone with me for more than an hour and a half, and went over information as to where and how to install the device and how to check it. I'll think about getting a camera system later, but for now, I'm really happy with what I have. I use the mobile app everyday. Sometimes I forget to lock my house when I leave and I can disarm it where I am. I also usually go inside my house through the garage, and I always arm and disarm it over the phone.

Frontpoint has been my home security provider for about a year. I chose Frontpoint because it's more internet-based, has smart home features and allows cellular monitoring instead of landline. With Frontpoint, I am able to access and control my system on the go, which is important and the huge reason that I went with them. When I installed the security device, I had to drill some holes to put the door sensors. It was the hardest part, but the rest was easy. And since installing Frontpoint, I feel a little more secure, especially when I'm out of the house. For instance, when I'm on a vacation, I can use their app to see and make sure that things are good. So, it gives a peace of mind if I'm away for a while. And generally, it's been a very good experience with Frontpoint. In fact, I told my brother about it and he signed up for it too.

We've had Frontpoint for a couple of years now and in the beginning, it was a little difficult to set up a relationship with their people, but afterwards, it was okay. The device is pretty simple to self-install and it's been pretty good so far.

Frontpoint's a bit cheaper that's why I went with them. I've used them for three years now and they've always been pleasant. Installing their device was easy. I tried their mobile app and it's very good, you can access and control the system on the go.

I liked that I owned the system and that it’s cellular. Installing the device only took half an hour. I use the mobile app all the time, more often than the actual control pad. Their techs have been very professional, courteous, and helpful. I have fewer worries with my system and it made me feel more secure since I installed it. We’re very satisfied and I’d recommend them.

Friends and colleagues at work told me about Frontpoint. I used to have ADT before and they're just too expensive and too complicated. While Frontpoint is easy to install, simple to operate, very efficient, and it also has a mobile app and that's what I want. I feel more secure if I have Frontpoint. I already recommended it to my sister-in-law and her husband, and they're already using it.

Frontpoint has been our home security provider for more than a year now. Their ratings were pretty high - they were ranked first in a lot of different categories - and store reviews stated it was easy to use, a great system with a smart device. Their reps were very knowledgeable, helpful and easy to work with when we called, and the installation proved to be very simple and easy. My wife has fewer worries since we had it and I like their mobile app, too. So overall, I'm very happy with Frontpoint.

I chose Frontpoint due to the combination of reviews and cost I was able to Google search, and seemed to fit what I was looking for. I also had good initial interaction with the salesperson and I had another inquiry after that, and both people I spoke with was fine. Overall, Frontpoint is very easy to install, very easy to operate. It's a very good system and we feel more secure with it.

Installing the security device is quick and easy. The instructions were detailed and straightforward. I have also tried Frontpoint's mobile app and it works well for me.

I've been using Frontpoint for a year now. I like their features and their installation was very simple, just took a half hour and had it all hooked up. Plus, the mobile app is so easy to use. I use it regularly, even more than the actual control pad. Their staff have been professional, courteous and helpful. I have fewer worries with the system and it absolutely makes me feel secure. We're very satisfied with it.

I went for Frontpoint as our home security provider because of their consumer ratings and the good package they offered me. I use their mobile app all the time and it's pretty good. We've been with Frontpoint for a year and a half now and I have no complaints so far.

This is the WORST, WORST, WORST alarm company I have ever had!!! I had ADT, Jadtec, San Marino, and this FRONTPOINT is worth much much much lower than **. Compared to others, when the alarm goes off, Frontpoint central DOES NOT get the signal till 30 secs later!!! Within the first couple months, stick-ons they sent were falling apart, the sensors were on the floors one by one. We never ever get a call because our alarm went off. So if you have them, good luck to you. I hope it does not happen to you.

When the alarm goes off, Frontpoint sends my husband a text and sends me an email. But I want it to send me a text, too. So, I went online and tried to change that, and make my husband as the add-on because he’s one of those people who rarely even has his phone or checks his phone. However, after I switched it, it still sends him the text and sends me an email. Nevertheless, I like that I can turn the device on and off from my phone. I also like that the alarm goes off but it won’t automatically call the police - this gives me about a minute to fix it in case we set it off by ourselves. Overall, Frontpoint has been good.

Installing the Frontpoint device was very easy. The instructions were very clearly written. I like its wireless capability, that's why I chose them, which relies on the cellphone tower. The price is a bit expensive but it's reliable. I also use the mobile app everyday and it's great.

Frontpoint has been our home security provider for almost two years. The system was basically self-explanatory, and the fact that I could install the system myself was tremendous. I'm not using it to the maximum though. I don't feel comfortable with the timers so I don't use them the way I should in terms of the lighting. The same is true for the motion detectors. The system takes time, energy, and focus. I need to work on it everyday to get comfortable with it but that is my issue, not the system. The system itself is dependable, reliable, and helpful. Also I find that they have very patient, helpful, and informative reps. They don't make you feel stupid. I trust Frontpoint and I've already recommended them.

We went with Frontpoint because of the cost and ease of installation. We feel safer and have peace of mind with it. Customer service has also been great.

It was easy installing the Frontpoint devices in my home and their mobile app is useful. There’s always someone available with their customer service and questions are always answered. Now, I’ve had more confidence leaving the home. It’s been a positive experience with Frontpoint and we’re satisfied with the service.

The Frontpoint system came in a box in my address and I set it all up. I made a phone call and got it all taken care of. We only use our system at night or if we leave to go on vacation. My husband is driving a truck so I was home by myself at night for days at a time sometimes. It made me feel better and safer because I would just set up the motion detectors. Though I don't really feel like I need the service, but it's a 3-year contract so I'm kind of stuck. Overall, it's been a good experience. Their customer service was very easy to deal with.

We were referred to Frontpoint and have been with them for a over a year now. Installing the system and using their mobile app were easy. With the system, I can see who has entered the house and what time. Moreover, they promptly call whenever I set off the fire alarm when I am cooking.

Frontpoint was easy to install and it has been working just perfect. Their app also works just as expected and it's very convenient.

When we had Frontpoint in our house in Michigan, we only had one side of the house protected, so we needed another sensor for the other side. The supervisor sent one out for nothing, so I wasn't happy with the way the company treats its users. When we decided to move from Michigan to Arizona, we can't get out of the three-year contract even if we have been paying without using Frontpoint for the last 12 months. And now that we purchased a property in Arizona and have another company as our security provider, we still have to pay Frontpoint until the end of contract. They're a slick company and charge exorbitant fee every month. so I’m not happy with them at all.

When we moved, I went online and found out that Frontpoint has been in business for some time. But they were new to me, as I had ADT back then, but wasn't happy because I was dealing with an unauthorized agent. So far, Frontpoint has been better because there was always something going wrong with the monitors ADT put in. It was very easy installing Frontpoint's device. I got on the phone, and they helped me program it. And since I didn't prefer motion detectors, they sent me stickers for the windows, which was a big help. There's a lot of traffic in the hallways, so if somebody's there, it won't trigger the alarm.

I've used Frontpoint for a year-and-a-half. Installation was easy, no issues. Their mobile app is efficient and their customer service people has been pleasant, so far. They have a quick response time if anything happens to go off. I would recommend them to a friend.

The Frontpoint device is very easy to get up and running. Very great customer service, and very quick response time if the alarm ever goes off.

Whether I'm reaching out to them or they're reaching out to me, I found all the staff from Frontpoint very courteous, helpful and focused on wanting to make sure I'm having a good experience, so I appreciate that. I have recommended them to a couple of friends.

With Frontpoint, I definitely feel a little bit more peace of mind. There are times I'm out of town for 2 or 3 weeks and you would just never know if somebody broke into your house if you don't have some kind of technology to tell you. They have an app wherein you can do it from your phone and that's been cool. Every now and then I'll forget to turn off the alarm and my phone will be ringing within about 10 seconds. It's also nice to know that if there's something wrong at my house, I can look at my phone and see that maybe a door was opened. If there really was a problem, they're on it. Their customer service is great.

Installing Frontpoint device was easy and I use their mobile app all the time. It was one of my requirements and in fact I didn't look at a company that didn't have one. The guy that sold it to me was awesome and he stole the deal for me on this. I had talked to a bunch of different companies and I appreciate someone that's good at what they do since I am on sales too. Ever since I had Frontpoint installed, I feel safer when my husband is out of town. Also, I've been thinking about getting an additional motion sensor since the motion sensors in our main living area doesn't pick up that big of a radius. In fact, I can walk around the main part of our house for a while until it goes off and that's not ideal.

I have been with Frontpoint for about a year now, and everything is real good. Installing their device is not hard unless you want to install an actual alarm system with a keypad that you can mount to a wall and doesn't have to be plugged in to an electric outlet. They also have a mobile app, which is great, and their customer service is superior compared to those of the other companies I have been with before. However, about a week ago, both the fire alarm and carbon monoxide alarm fell off the ceiling, so I don't know if the adhesive that they come with are very good. Also, everything that they send you, you would still need to call them and have it set up, rather than being already set up. Other than that, they are definitely A-grade, and I would recommend them to a friend.

My experience with Frontpoint is good and pretty easy. I'd recommend them.

I definitely have peace of mind having Frontpoint. I like being able to arm it from my phone through their app - that's a great feature and that was one of the things that attracted me to them. Also, it was easier to install. My previous system is wired and involves more hands-on setup and a technician while Frontpoint is self-installed. Yet, I found it a little difficult to order new equipment from them. I would prefer to order online but I think I had to call which was a bit of a pain. But overall, my experience with them has been pretty good.

The customers online review made me choose Frontpoint. Installation was fairly easy and straightforward. I use their mobile app a lot and it's very convenient. And to add, Frontpoint team is very helpful and friendly. We had another system before and so far, by comparison, Frontpoint hasn't given me any problems. The whole experience has been frustration-free and I'd recommend them.

Frontpoint has been our home security provider for a little over a year now. Back then, my security system (my dog) died so we needed a new one. There had been some miscommunication during the installation phase where they sent me some things I didn't want so we had to do some exchanging. However the actual physical installation of the system was easy. I'd also compliment them for their good customer service when I had to call a couple of times. They fixed some issues so everything was really easy to deal with. Having Frontpoint has definitely made me feel more secure, especially now that there's been a lot of scary things happening on the street next to mine. In fact, I have recommended them to several friends.

I had one issue with Frontpoint. The locks that I bought for the doors of our business connect remotely via the wave. Sometimes, the lock just locks on its own for no reason. It's not being told to by the system, and I can't figure out if it's a default setting. It's not a good thing when people come to our business and it's locked. But I like their customer service because the gentleman from Frontpoint that I talked to a couple of times did as much as he could, not knowing anything about the lock. But we weren't able to figure that out on the phone, so I called the lock manufacturer. The manufacturer told me because I use them for a business, they were no longer under warranty. I was pissed because it was the lock that Frontpoint had recommended specific for business. And then now, the company won't even talk to me on the phone.

I am not too pleased with our hardware as there were some disappointments. I've had sensors with batteries go dead in under a year of service, had some sensors that stick on wall or ceiling with adhesive fall off, and had mysterious failure of the main unit. It doesn't also seem to be able to communicate with the headquarters reliably.

I've been using Frontpoint for 15 months now and it makes me feel a lot secure with the security system on. They have top-notch customer service. They did a really good job when I called up the customer service to help me out with the motion sensor, telling me how it works and the location for the sensor. I really like their written policy and that they really explained things.

I did some research online, and found that Frontpoint ranked higher than some of the other service providers. I checked some reviews and they appeared to have good overall reviews. They also operate over a cell phone and not the regular landline, which is a plus, since their mobile app is the only thing I use, and it’s pretty straightforward. I only wish they had better cameras so that I could also install a video camera. The team at Frontpoint have all been very good. I would recommend them.

I've had Frontpoint as my security provider for more than a year now. I would recommend it - It's good.

Frontpoint’s devices were simple to install. We use the mobile app quite a bit and it’s a good thing. Their customer service was prompt and helpful. I’d recommend them.

I was trying to find a system almost a year ago when I found Frontpoint. I used them because of their available options, it being wireless and and their mobile app which I use all the time. I'm happy with their service.

We bought ADT as our home security provider but there were no signals for the devices from ADT so we had to remove it and we changed to Frontpoint. Their service is better compared to ADT. We got signals in the home and the devices were very easy to set up, it was a quick 15 minute thing on the phone with the customer service. I use Frontpoint’s mobile app all the time and I think that it’s very convenient. It’s one touch, so it’s really good and I haven’t had any problems with it. Customer service was straight to the point and they answered whatever I asked that time. I’m having peace of mind when we are out of home since installing my Frontpoint device and I’d definitely recommend them.

I have been with Frontpoint for about a year and a half now, and I haven’t had any issues with them. I had another service provider before, and they were horrible, and I would never go back to that company. But with Frontpoint, it has been as smooth as possible. Installing their device was pretty easy, and their customer service have been able to help me with any issues that have come up. They also have this mobile app that my wife uses. Since installing Frontpoint, we have a little more peace of mind. I would recommend them.

I have been with Frontpoint for over a year, and it gives me peace of mind whenever I leave our house. Their mobile app is pretty good, but I'm worried if somebody else gets a hold of my phone. There's no PIN on it, and you just go right into the app. So they should put a security code on it. Other than that, my interactions with the Frontpoint team have all been very positive, and I would recommend them.

Every time that I have called customer service, I have gotten through with no wait time and have spoken to a real person who has helped me resolve any issue that I have had. Also, the system works well as does the remote access with a mobile app. My set up was a little more difficult than that of others because I went with the recessed sensors in my doors because they looked better than the ones stuck on the outside of the doors and frames; however, anyone who is handy with a drill and measuring tape can easily install them, visually worth the extra effort.

I’ve used another security provider before Frontpoint and they’re both good services, however I think that Frontpoint has had great customer support and we really liked working with them. Installing their security device was very easy for the most part. We had one device that gave us some problems, but once we had been through a few different iterations with Frontpoint trying to analyze the problem, they took that device back and we put a new one in and haven’t had any problems. We also tried the mobile app. We like it and we need it, but frankly, after using the mobile app for a while, I went back to using the remote keychain device instead. The phone is a great alternative, but I don’t think I would use it as my primary controller.

I started my service with Frontpoint, but didn't renew it for the first couple of months because I wasn't in the country due to some issues with my VISA. And when I came, I was asking them to waive the fees and put a new start date for this contract. They were a little cooperative, and waived some of the months, but not all of them. Even though we didn’t use their services, they didn't waive the whole period and still charged me for a couple of months. I was very upset because it wasn't fair. I also find it annoying that I keep getting notifications that a contact is open, but I don't know which contact is which. So they should make it possible for the customers to name it (e.g. this is the front door, or this is rear door). I don't know how to do that.

We’ve had a good experience with Frontpoint. They have great customer service. If a part stops working and I call them, I usually have it within the week. I’d recommend them.

We installed Frontpoint a year ago for a business. It was an easy and straightforward install. I use their mobile app which is very nice and useful. They helped us.

We have been with Frontpoint for over a year now and so far everything's been fine. The security system gives us extra peace of mind, especially when we go away.

It's been a year that I've been using Frontpoint as my home security provider. I've read good reviews about them which made me consider getting them. However, installation was a hassle because I couldn't get it done right away. I had to get some more supply mailed in before I could get it all installed, and I had to call their 800 numbers when I was having trouble. I think that's the way they're making profit, by having customers install the alarm system instead of having a third person do the installation. And it’s not cheap in comparison to other companies.

Installing Frontpoint's device was very easy except that I got an old building, and didn't know that I needed to buy a different and a more powerful sensor to communicate at longer ranges to the console unit. I had to call them back and the people were very helpful and did an exchange immediately, so that part was okay. I use their mobile app all the time. Ever since having them, I have more peace of mind specifically with the thermostat because we leave for a month or two in the winter so I can see how warm it is in the house at any time and be rest assured that the heat is on. Also, I've got environmental sensors. It's fine to have a smoke alarm in your house as long as somebody's there to report the fire but the smoke detectors don't do anything if they're not monitored.

Installation of the Frontpoint security device was very easy and their mobile app works well. I've had minimal interactions with their team, but the ones I've had have been positive. Moreover, my wife says we have more peace of mind.

Customer reviews convinced me to go with Frontpoint and I've had them now for 18 months. Installing their device was easy enough and everything has been great.

I did some research online for companies that had a good customer service rating and there were good reviews for Frontpoint. I've used their mobile app a lot in the beginning, but after some time, I didn't use it as much. Every once in a while, I'll log into it just to check its status since I don't usually forget to set the alarm. Moreover, Frontpoint's team were very helpful and could almost always resolve the issue and they have a knack for customer service.

Frontpoint's system has been working all right, but I got trouble with one of the sensors at different times. It was working when I left and I assume all the systems are working right now but I had one at the front door that said that the door was open and it wasn't. Other than that, I'm happy with it.

I like the ease of using the Frontpoint system and their customer service has been very friendly and helpful as well. Very positive experience!

Frontpoint's device was user-friendly so installing it was very easy. We had a visitor who opened up the door which was locked so it sounded off. We got a call from Frontpoint immediately, but they were very friendly, understood our conditions and acted upon it. We feel safer ever since having Frontpoint.

I had this wired system before and got tired of it because I was getting rid of the home phone so I was trying to figure out the best way to cut calls and decided to go with wireless. When I went online, I found out about Frontpoint and thought they were the best one. The installation was pretty easy and I've used the system for almost a year now.

Everything is good with Frontpoint and we're happy to have the system.

Frontpoint is great. Everything works the first time.

Our experience with Frontpoint was very good and we recommend them to others.

Frontpoint did a good job - it's what we needed and why we chose them. We have a little more confidence with the system. Installation was a piece of cake. My wife and daughter got the app installed on their phones and it works out well. They also had a few interactions with Frontpoint and were satisfied with the response.

It’s been a couple of years since I signed up with Frontpoint. The equipment wasn’t so bad and they had a decent service so I went with them. It was easy to install though I did have an issue where using the tape didn't really work and the sensor fell down – tripped the alarm once. I ended up screwing something into the wall at that point. I also use their mobile app and it's the primary way I enable and disable the alarm. It's convenient to do it that way.

At the beginning for Frontpoint, there were a couple of mechanical or price issues we had to sort out since it's paid through insurance.But, Frontpoint has a good and user-friendly app and the interface is nice as far as the remote control so I have no complaint. Installation was straightforward and seamless. The customer service has been excellent. Overall, it has been a very good experience.

We got Frontpoint Security because they were rated the highest one on the computer. It’s been a year and everything was just great from the presentation to the time we talked to the customer service reps. The installation was very easy. My husband loves the mobile app and I have peace of mind.

Frontpoint was way better than my old security provider. Installation was super easy. The device came in the mail. We stuck it on the doors or put them where we needed to and then called Frontpoint to activate and they checked it all out. Moreover, their people have been super helpful anytime I've talked to them. We added some modules for our system about six months in and they were very good at telling me how to order and how to activate it.

We've had no issues with Frontpoint. You get what you see and it's been very easy. We even question if we were even having a home security system because there has been no issues or false alarms. I was wondering if the system was working, but we ended up having our housekeeper come in, and set the alarm off and I got a couple of phone calls from them, and everything worked out well. We use their mobile app on a routine basis and it has been very nice too. We're in the process of trying to sell our home and it's nice to see the people come and go and have an idea of how long they're there or whether they went in the house. Moreover, it's nice to have the notification dings when our son tries to go through a door to head outside and for peace of mind. For my wife, having a system at night that she can arm calms her mind. It's nice financially in what we're getting since it works for us. I would recommend Frontpoint to a friend.

Having Frontpoint has been good. I'd definitely recommend them.

A friend of mine referred me to Frontpoint. On installing our security system, the reps walked me through the process step by step. They told me exactly what was going to happen right before it happened. It was ridiculously easy. I also use their app all the time. It's just that it went out completely one time. I couldn't access my system. I couldn't arm or disarm it. It was a system-wide failure but it wasn't permanent - it only lasted for 4 or 5 hours. All in all, I'm very happy with Frontpoint. Highly Recommended.

Frontpoint has been far superior than other security providers I've had before. Installing it was very easy. I had a door sensor go bad on me and the courteous service team did a prompt replacement on that. Their mobile app is very handy. They've given me more peace of mind.

Installing Frontpoint was very easy. One day, we had a false alarm indicator. My son went into the house, but forgot what the code was. Their team called me immediately to turn off the alarm and reset it. We have no problem, and I'm glad to hear that they never get called. I'll recommend it to a friend.

We did some research online and compared different prices and what products were offered. We felt Frontpoint would give us the best value so we went with them. We followed the instructions and didn't have any problems installing the device. It was straightforward. We use the mobile app every day to set the alarm after we leave. It's great and convenient to control and access the system on the go. We also don't have to be there if a guest shows. It's really nice. Plus their team has been good. There were a few times when we forgot to turn it off when we left. They called and it's pretty easy to fix. Everything has been very satisfactory so far.

Frontpoint has been my home security provider for a year and half now. The device was very easy to install. The mobile app is convenient to use -- it's easy to monitor comings and goings of when people are home.

Installing Frontpoint was a piece of cake. We have two in the house and use them both. But I do need to talk to a tech guy later this week. I wanna call and ask them to check my system. I've set it up once and they didn't call, I don't know what's going on. But other than that, Frontpoint seems to be working all right and I'd recommend it to a friend.

I absolutely love Frontpoint. I've been using them for a year and installing it was unbelievably easy. I probably sold 20 systems for them. They are the best!

I have Frontpoint for about a year now. It was simple installing the device and everyone in the team was pleasant. I had the mobile app at one point, but I canceled it because it wasn't worth it for me.

It is my first experience with a security system, and so far, it's been real good with Frontpoint. I'm not too familiar with security systems, but did a lot of research and saw that Frontpoint was at the top. That's why I went with them, and so far, I am happy with their services.

My Frontpoint system has been functioning absolutely fine. Installation and the mobile app was easy. We can control, verify, and keep a check on it while on the go. So far, so good and I have no complaints at all.

I like Frontpoint. Their service is good, except the cameras are too expensive. Other than that, I don't have any problems.

First and foremost, installing Frontpoint was very easy. Customer service during the time of setting it up was great. With the system, I definitely have less worries. I feel that their sign keep people away so it helps.

Frontpoint has been good. We're happy, and would recommend them.

Frontpoint installation was fairly straightforward, and not that difficult. I had to talk to them about one door unit where the molding didn't allow me to adhere it. Since I didn't know what to do with that, I called them and asked them about it, together with a couple of other things. Based on my experience, I would recommend them.

I have no complaints with Frontpoint. Their system makes me feel safer and more comfortable in my own home. It's good and I like it.

My son recommended Frontpoint and it's awesome and I love it. The installation was extremely easy and I highly recommend it to everybody. I have their interactive app on my phone and it's simple yet incredible. This morning, I was able to track where the people were in my house without them knowing with my motion sensors. Moreover, their customer service team were very professional. In fact, my realtor set the alarm off this morning and I was able to intercept it before anything got triggered with the police so it worked out perfect

Frontpoint has been a positive experience. Even when I've had issues that were unrelated to their product but more about my house and how to best protect it and get the equipment to work because I need it to work, they've been responsive and helpful. I'm also pleased with the customer service and the inexpensive and do-it-yourself model. It's pretty functional for my needs.

I've been very satisfied with Frontpoint. I was looking for an alarm company and ran across their name online. When I looked at the reviews and what they had to offer, they made sense - even price-wise. Installing it was fairly easy and what I did need help with, and they were very helpful in helping me set it up. I've interacted with the reps a few times already and they've all been pretty forthcoming and knowledgeable. I also love the mobile app, in fact I use it more than just the console.

We haven't had any problems with Frontpoint so far, and their team was helpful when we asked a few questions. Installation was easy, and using the mobile app was easy too. We definitely have had more peace of mind since we had this security device installed.

I’m happy with my Frontpoint Security. It's just installed and I haven’t had much activity with it yet.

My son-in-law and daughter had a burglary at their house and not long after that, we had one too. They installed a Frontpoint system and recommended it to me so I did the same. Installing the device was very easy. There were a couple of sensors to put up on walls and doors, and I just plug in the control box, and call Frontpoint to have them activate it. I also use their mobile app and it’s good. There were times when I forget to set it before I leave the house and then I remember, so I set it. When I’m coming home and I have a lot of packages, I don’t have to come in to the house first to turn off the alarm and go back out to get my stuff.

We were in need of putting an alarm system in the house so we searched through the internet. When I read through the information that Frontpoint have in their website, I called them up and the customer service gave me the rest of the information. The installation was a good experience, and they helped me a lot to go through the process and all the steps that I needed to set up.

I was having an issue with false alarm a couple of months ago, but their customer service reps have been very helpful. I have some door sensors and glass sensors but still I’ve not been able to install the full features of the system. I wanted to get some more stuff from Frontpoint but they’re a little bit expensive. But overall, I’d still recommend them.

We've been with Frontpoint for about four years now and everything functions fine. My only issue is that the console is clunky and it would be nice to be able to easily mount it on the wall. We've also had a couple of issues, but their customer service has been very helpful.

I used Frontpoint as my security provider for my business and have had them for a year now. The mobile app is excellent and I use it all the time. Customer service reps have all been very nice and helpful. I’ve added new sensors in the building because we’ve expanded, and it couldn’t be better. I’m very pleased with Frontpoint and my experience had been an A plus all across board so I’d recommend them.

It was because of the ease of use, the customer service and the fact that the camera and other equipments have better quality that made me choose Frontpoint over the other home security that I had before. The installation was very simple and their mobile app is very easy and user-friendly. It doesn't log off unlike other apps. I heard about Frontpoint when a friend of mine, a co-worker, has the same alarm company and now that I have it, I would recommend it to a friend.

I chose Frontpoint due to the ease of setup and the mobile app where you could see the status of the alarm system, and they were also competitively priced. Their customer service personnel have been really, really good. From setting up the first time, we moved with the system once and Frontpoint worked through all that. They’ve always been helpful, very friendly and professional. As for the installation of the device, peeling off stickers on a couple of magnets to stick to doors was the hardest part of it. The main console was hanging on the wall, so it was pretty easy to install. The mobile app works fine and you can see the status of it at all times. We felt better leaving our house during the day and can set the alarm once away - it’s convenient. My wife wants that peace of mind.

Overall, my experience with Frontpoint has been great. I'd recommend them.

We feel safe with Frontppint. It was easy installing the device. Sometimes it takes a long time to log in. However, when we changed to Verizon and set it up with them, it was excellent.

There's a lot of things that ain't going right. One of it is that I had a battery low signal on Frontpoint's security device. I called them and they sent me a new battery. They also said they sent messages when I didn't receive them. I also missed a couple of alarms where somebody was in the house and it never came up on my phone. I set the alarm and it didn't happen, and they blamed it on the phone company. Another issue is with the doors, they are open but they don't show that they're open. There's only one door that if I leave it open, that will show. All the doors should be showing if they're open but only one door does. On a positive note, installing their device has been easy, and their team has been good to me.

We installed Frontpoint and it's a self-install system. When you call they're always available, the interaction with the service team at the account was outstanding. They stay with you until you get the problem resolved no matter how long it takes. So overall the experience has been very good.

It's fine that I am able to access and control my Frontpoint system on the go through the mobile app. Installation of the device was easy and I've had it for a year.