Frontpoint Reviews

I've had Frontpoint for two years at two residences and it is better than the other provider I used before. It worked fine, it's been accurate and it's a simple system to install which was the appealing thing about it because it was a significantly lower cost option than having security guys come out. I had three estimates from people which were a joke relative to the simplicity of the Frontpoint system. I used their interactive features but I decided I did not need that capability so we just have the basic service. The feature was free for a while and I used it and I was happy with it. I just didn’t feel like paying the extra money for it.

It's a year and a half now since we started using Frontpoint. It was pretty straightforward to install. Also, our experience with the Frontpoint team had been very good. My mom has the medic alert and the fire and carbon monoxide protection and she accidentally set it off one day. They called 911 and sent somebody out. The guy who came couldn't get it off at all so they reset it. I would recommend them.

I looked into other providers before but all of them had telephone lines which any smart crook could just cut. I found Frontpoint and have it for about six months now. The technician showed up and installed the device because I'm getting too old to climb a ladder. Somebody left the back door open a little bit once and I tried to arm the system and called up customer service and it worked out okay. One or two other times, I opened the door and didn't disarm the system first (my fault) and I had to call them up and tell them about that. I'm happy with it and I'm going to add more sensors soon as I get a little bit more money.

I have Frontpoint for a year or a little longer than that. My daughter, my wife and I installed the device, and it was reasonably easy. My daughter was here because she's younger and a little more techie than I am or my wife is so that was helpful. But, most people could do it. I also had a couple of calls that were made, when the alarm went off once or twice accidentally and someone called immediately. Other than that, everything was fine. Also, since installing the device, I certainly have a greater sense of security.

It’s been a year and a half since I had my Frontpoint installed. Installation was not a problem. The team on the phone has been very helpful. I have the feature on my phone where I can arm it - it’s something I love and it works for us. Sometimes we leave the kids alone and they arm the house, and stay. I don’t know if it’s good or bad but it helps that they’re confident.

We love Frontpoint. Their app for was one of the selling points and that it's wireless. It's reliable, trustworthy and convenient. We've had it for a year. Installing it was a breeze and it went very well with their staff when we purchased and set it up. We're very pleased.

My experience with Frontpoint has been really good. I like that they call right away if I set off an alarm as my cats set off the motion detectors sometimes.

My interaction with the Frontpoint team has been pleasant. If the alarm goes off I get an immediate call. And if I'm not available they have the backup number. I bought the device because the house was up for sale and it had been broken into several times. It was very important for me to be able to access the system from anywhere because I was rarely home, so if I couldn't be able to do that, I would have never gotten the system. It is very reassuring that I can log on with my cell and see that my alarms were set.

I like the Frontpoint security system installed at my rental house. Everything is working good. The only thing I dislike about it would be the price of the monitoring. Overall, it’s been a good experience.

Everything's been good with Frontpoint and I would recommend them.

It's been two years since I've been a Frontpoint user. Installation was easy. I got the equipment, installed it myself, and activated it on the phone with the company. My wife feels better since installing the system.

Frontpoint is great when it works. The device was easy to install, but we've had two times now when it almost stopped working. We're unaware that there was no communication between the device and the company for a minimum of three days. Some of the times, we've been out of town and for all we knew, somebody could've gotten into our house and no one would've known about it. We should be refunded for all of the times that that happened, but I had to argue with someone in order to get a partial refund for the most recent time. We'll probably be changing carriers once we're out of our contract because apparently we're having an issue with the radio service which is Verizon and so do I on my own phone.

Frontpoint is different from ADT. It's a do-it-yourself installation whereas ADT comes out and does everything for you. It's been a year and a half since I've used Frontpoint and they have been very responsive. There were issues and the police came immediately asking questions. They have been wonderful and very supportive.

It's been a good experience so far with Frontpoint and I would recommend it.

We've been using Frontpoint for over a year. It's better than our previous security provider. Installing our security device was a great experience. Their representatives were very professional and polite.

I've been happy with security system since I installed Frontpoint. The panel works great. I use the app more often to arm and disarm my system. My only concern was one of the sensors that they sent me, for whatever reason, was flawed. But the other ones worked perfectly fine.

I got Frontpoint because I had done some research online and found a lot of good reviews about them. It’s been over a year now since I've had it installed. Installing it was very easy and I did everything within 20 minutes. On multiple occasions when I’ve gotten new stuff and have to get things installed, it's been great every time I called them. I feel more secured and love the fact that I can arm and disarm it when I’m, two, three hours away even.

I've been using Frontpoint for about a year. I use their app all the time. I'd recommend them.

Installing the Frontpoint device was an easy process and overall, it works. Although it seems like arming or disarming on my app takes a couple of seconds longer than it should. Still, my experience with them has been seamless and when we go on vacation, we know that we can find out real quick if something is going on with the house.

I've used Frontpoint for two years now. I installed it myself so it wasn't anything too difficult. The few times that I had to call, the team was super helpful. Everything has been good.

I've used Frontpoint for two years. I had another provider before but Frontpoint people are much nicer. My son installed the system but it looked like I could handle it myself. Since installing the device, I feel more comfortable when I'm gone knowing that somebody's keeping an eye on the house. Also, I like the idea when I come home at night and it’s dark, I know there’s not going to be anybody in the house. That's a very nice feeling. I've recommended them to several other people.

I've been using Frontpoint for over a year now. I've used a different provider before, and Frontpoint's much better. Plus, installing their device was fairly simple. I just put little tape strips on the back of the devices and put them wherever we need it to go -- It didn’t take long at all. I also love that I can control the system anytime and anywhere. We use our smartphones every day to arm and disarm our system.

We've been using Frontpoint for a year and a half now after being with Bay Alarm. I initially thought that I liked Bay Alarm better but it was because I didn't know how to use the Frontpoint system. After I filled out the online survey, somebody called me and explained the additional features so now I like it better. It was really easy to install. Their team was very friendly and not pushy when I bought the system unlike ADT. What I really liked about the guy that sold us our system was that he had no two ways about it, just how much it costs. They were also helpful when I wanted to figure out how to make the doors and windows chime and remotely turn on the silent alarm. The only thing that I don't like about the system is it still makes a loud "beep" even in silent mode. Other than that, we really like it. It's very convenient to use.

It feels safer now with Frontpoint installed in my home. My interactions with the team have gone well and I've had no complaints. I use their mobile app every day and I like it a lot.

I’m very satisfied with Frontpoint. Overall, I had a fine experience with them and would recommend them.

We've been using Frontpoint since 2014. It was simple enough to install, although it had little blips every now and then. They've also walked my husband through a couple of things that he needed to do. Additionally, when we had to replace a couple of pieces in the system and they were sent in a timely manner. There were a couple of times too when the smoke alarm went off. In one instance, it was due to a low battery and the fire department responded immediately. We've been able to rectify other issues that we've had.

I like the system, the wireless and the monitoring. I’m very satisfied and I have recommend Frontpoint to friends.

Installing Frontpoint was easy. We had a call when the alarm went off and we were within the neighborhood so we knew what happened. We just had to go back and reset it.

My alarm has randomly gone off and their team has handled it well. We've had no break-ins so it's been fine. I like the fact that I could arm or disarm the system from a smartphone, which is convenient. The only complaints I have with the system is that the connections don't always hold the sensor in the right place, and that I would like a system that has cameras where we could see a bit more than the center. But other than those, it's been good.

I used to have ADT but they were a pain in the neck. They have long contract terms that I can't get out of. I sold my house and had a lot of problems. Now, I've been using Frontpoint for a year and a half. When I call for help, I get it. Installing the device is fine, except the things kept falling off the wall because the glue on that tape wasn't very good.

We like Frontpoint and it's so great. They're always there when we call and we haven't had any problems.

I've used Frontpoint for about a year. I looked online to see what's the best company providing a security system service and they kept on saying Frontpoint's the best. The representatives at Frontpoint were very professional and it was easy installing the security device. Also, it's great being able to access and control my security system from anywhere and at any time using an app.

I've been using Frontpoint for about two years now. Installing the device was simple - they were all stick-on and start their work when they were supposed to. Also, all the interaction I've had with folks at Frontpoint have been good. I ordered a couple more signs for the yard and I added a camera to the system, so I had to talk to them a little bit about installing that and getting it linked with the rest of them. Everybody were responsive and nice. I've also tried Frontpoint's interactive features and they're important because if you can't access and control your system from anywhere then it wouldn't be up-to-date.

My husband installed the device, and I think it was fairly easy. There was limited amount of cursing. It's wonderful and lovely to access our system in our smartphone. We feel pretty secure with it, we're always arming it. Also, customer service has always been great whenever we've called. It was a great experience with Frontpoint.

I've been a Frontpoint user for a little over a year. Installing the device was very easy and simple. Their team was very helpful every time I call with a question. It has always been a good experience. Furthermore, I use their mobile app a lot and it's great. As a matter of fact, it's a great selling point. Since installing the device, my wife really likes it because she knows when she comes home, everything's secure.

In our experience with Frontpoint, the sensor, all the window sensors and the motion detector fell off the wall. They didn't stick this summer. We also always had a problem with the battery in the garage. We have to change it when it's cold or the temperature changes too quickly. Other than that, they've been good.

Frontpoint's reps have always been excellent, friendly and knowledgeable. I've had their system for over a year now and I use their interactive features all the time. Being able to control my system from anywhere is the only way I'd want it.

I didn't have any trouble installing Frontpoint - it was easy. I had to call to request more window sensors, and they were very helpful. Then I had to call with questions regarding adding additional codes for people that would be coming to take care of my pets, and they were very helpful with that too. I always end up using the disarm feature from my phone since it's just a lot easier to have it already done especially if my hands are going to be full when I come home. I'm very satisfied with Frontpoint. It is a very helpful and great company.

We’ve been using Frontpoint for a year and four months already. The installation went well. We had a lot of sensors. One thing that struck me was when the salesperson said that the company would monitor all the devices, and then later on when I accessed the system, they said it was limited to 10. If I go beyond that, I’d have to pay more. It wasn’t very clear to me when we were setting it up, but the setup itself was pretty straightforward.

We decided to use Frontpoint because the previous owners of the house had used it before. I had several phone calls with their reps trying to get it switched over, and then I had some other phone calls with them to explain how I could use it. They were always friendly, helpful and clear, so I didn't have questions when we were finished.

My co-worker told me about Frontpoint and I've been using it for a year and a half now. I also use the mobile app and I really that. Since installing the system, I feel better. We have a home also in Arizona and when we go out there, I feel more secure with having an alarm at my house.

So far so good. I'd recommended Frontpoint.

We used ADT before as our home security provider, but we've been with Frontpoint for a little bit over a year now. I prefer the latter because of their easy installment process. I've had to call in a couple of times for relocation and that process is really easy too. I just picked up my box, moved, and called it back in without having to set up or take time for someone to come out here and install the system. Their representatives also call me several times when I activated the alarm myself; they were quick to respond. I use their mobile app most of the time to arm or disarm the device and I love it. I feel more at ease with having Frontpoint in my house.

I have used Frontpoint for nine months, and I had a great experience with it. I had a little problem hooking up my camera, so I sent it back and they sent me a new one. Everything worked out fine and I was very happy with them. But because I moved, it is not hooked up right now and once I get back on my feet, I'm going to get my system going again.

We were with ADT and after we cut our service with them, we got two robberies. So we reopened for a new security system, this time with Frontpoint. We've been with them for three years now and the equipment are still working well. My brother uses the Frontpoint smartphone app to arm and disarm the alarm, and the app is working well too.

We've been using Frontpoint for a year and a half, and it's pretty good. My husband did the installation and it was relatively simple. Being able to access and control the system on the go is great and works well for us. The only thing I don't like is that the sound system is in one little monitor rather than being all throughout the house. They could also do with the update of their equipment.

We've used Frontpoint as home security service provider for about a year and a half. Installing the device was very easy. We have motion sensors so we feel more secure.

I got burglarized so I decided to get Frontpoint. Installing it was easy, all the instructions were detailed, and their representatives had been helpful for every question I've called about. My experience with Frontpoint has been pretty good at this point.

We were through the internet searching on a company that we could use their equipment as we were renting before and knew that we’d be moving. Most alarm security companies have their contracts where it's a year or two, and we want to be able to take it with us. We found Frontpoint and they seemed to have a decent deal so we went with them because of that. Installing their device was really easy. There was enough information in the instructions to do it on my own without calling but they had me call them. I got through quickly and they told me to go here and install it there then go there and install it there and then we went through and tested everything. It was quick. Also, their mobile app is great and I use it quite often.

Excellent experience with Frontpoint. They are very courteous, solved my problems, answered questions, and got me what I needed. Their interactive features make access to the system easier and better. I have recommended it.

I like being able to access and control our system at anytime, anywhere a lot and that was why I changed to Frontpoint over ADT. Although Frontpoint and ADT are pretty even as we haven't ever had an issue with either, I've used Frontpoint's mobile app pretty much all the time and that's the only way we do it. We've had them for a year but we didn't start using the system till the summer. And I wanted security on every door so it was a little hard to drill into all the doors but it was fine and other than that installation was pretty easy.

My brother's house got broken into so my mom wanted to get her house, our house and his house protected. She did the research and went with Frontpoint. We've been using it for a little over a year. It was easy to install. Everybody has been really nice when we were setting it up and making calls back and forth. It was always pleasant. There had been a couple of times when we've had some false alarms like we’ve accidentally trip it and when they take the call they really call them. So I know in the event of something really happening, whoever would contact us at Frontpoint would be helpful. They seemed to be doing well with their job enough that it would help me as a potential break in victim. We have told the few people that we know, friends and family about it.

I had a satisfying experience with Frontpoint but my friend who referred me to them never got the $100 referral. Installing the device was easy and the quality of their product is good too. But they're not able to provide much information on the alarm and I'm hearing from many people that there are some contacts that often fall because they are just glued. When the contact falls down, the alarm goes off and it sends Frontpoint a message. At this point of time, they call you and if you know which contact fell down, it's good. If not, it's a problem.

I've used Frontpoint for a little over a year. The representatives at Frontpoint were all very good. I installed the security device. I use their interactive features all the time. It's time-saving and fine being able to access and control my system at anytime and anywhere.

I have checked past reviews about home security providers online. Frontpoint had pretty good ones so after purchasing the house, I thought it would fit my needs. So far, they're doing good. I like the system. It's easy and fast to set up and a couple of people from Frontpoint were really friendly enough in explaining the process. Frontpoint has convenient features, too. I can enable and disarm the security from my mobile app. I also get notifications if any of my doors and windows are opened for longer than a certain amount of time. I set it up online and I can have different PIN codes for different users so I know who is arming and disarming the security. With Frontpoint, we feel much more secured at home. We are also very confident that if one of us needs to be away, we know our home and our family members are still secured.

We've used Frontpoint as our home security service provider for about a year and they have always been great about everything. When we ordered the system, the Frontpoint guy was knowledgeable and nice even though I had to call him back a couple of times and waited a month to order it before we closed escrow. Since then, they're always very helpful when it comes to putting in new devices or if there's an alarm activation.

We like Frontpoint so well that we have it in two houses. We waited until we saw how it worked. One is going on four years and the other is one year. My husband installed all the doors, motion and the break-in sensors. We arm and disarm via our smartphone and we get texts when batteries are low. It's great that we know what's going on in our house. We go once in a while in our house in another state. We have a house-sitter and we know when they come, how long they’ve stayed, or if they went to the back of the house. I like to know who’s in there and how long they’ve spent. The only problem is it's much more costly than other programs. There is a chance that we may switch to a different program that has the same features but for a lot lower price per month.

It's almost been two years now that we've used Frontpoint as our home security service provider. The actual installation of our security device was easy, merely figuring out where best to place it for our home and where it would be most effective. The glass break sensor was a little more complicated but that's nothing that they did wrong. It was only that the shape of our house was a little hard to accommodate.

We got a security system from Frontpoint because we had a home robbery. We have them for about a year and a half. Since then we definitely feel much more safe and secure and it's much better. I did the installation and it was easy and simple because it was self-explanatory. Reps were very polite and easy to work with. I told them exactly what I needed and wanted versus any big packages or whatever that they had. They were able to work that out.

Installing Frontpoint's device is simple and I feel a lot better when it's on.

I used to be a Frontpoint customer but I switched to another provider because their console or control panel is not appealing to the eye. It's a big, clunky thing with the cord hung down, and I know that there's a lot more sleeker designs now. But, installing the Frontpoint security device was super easy and they were really helpful on the line. And their interactive features are handy.

I've had a great experience with Frontpoint. It's fairly simple installing the device. And every time I've had an interaction with them they've been very helpful and thorough. I've contacted them as I’m having a couple of issues with my system. But since installing the device, I feel a little better. I’m a business guy and do a lot of traveling, and it's nice to be able to know that if something happens, I won't be the last one to find out when I get back home. It’s also great being able to access and control the system at anytime and anywhere.

I've been using Frontpoint as my home security provider for about a year and a half. Their team had been good the couple of times that I asked them questions. Also, the interactive feature of the system works well and it's a good feature to have. Overall, it's a good experience. It’s also nice to feel a sense of security having Frontpoint.

Frontpoint is good, and installing it was easy. I've had it for a few years now.

Installing the Frontpoint device is pretty easy. Their mobile app and the alarm system are valuable and good to have. We're happy with this home security, and since having it, we had peace of mind.

I feel very secure now that I have Frontpoint security system in my home. We've been using it for a year and it was easy to install. They have their own mobile app and we like accessing our security system through it. We had one interaction with the Frontpoint team when we couldn't shut the system off because we couldn't remember the word password. They were concerned that we were being robbed but it was our own fault because we screwed up.

We haven't had any problems with Frontpoint as the alarm system works and there have been no false calls coming in as well. Those are the two primary things for us thus it has been a very good experience on the whole.

I haven't had any problems with my experience with Frontpoint. I like it better than my previous provider. It's more cost effective and hassle free. Accessing the system remotely is convenient but it's also a security concern.

I've had Frontpoint for probably a year and I have not had one incident. I was even going to set the alarm off to see if they'll call me to make sure it was still working. I love being able to access the system anywhere. I have the application on my phone. I would recommend Frontpoint to a friend.

I've had Frontpoint for a little over a year and it's been good so far. It was easy to install but it's hard to remember all the passcodes so I contacted their team for it. The interactive features like arming and disarming are all that we use. It's a lot easier to have access and control over the system anytime, anywhere because of the app.

Installation was easy. Being able to remotely control the system is easy and convenient. My son always gets alerts that I can get whenever the door stays open for too long. I’ve been using Frontpoint for over two years, and I have fewer worries.

It was easy installing Frontpoint but there was a bunch of problems in the beginning. They sent me a broken battery and when I got the battery in, they figured out that it wasn't my battery and was my home module system. They reimbursed me for the first month of payment since there was no service being used. The representatives were always friendly and cool. Being able to access and control the system remotely is more convenient and it makes me feel more safe. I could be at school and check my house real quick. It’s a little more peace of mind. We feel better because of the fact that I have a sensor on every window. They were all free because of the whole mess up with the module. They pulled through and that's why I'm still a customer paying the monthly payments.

I had ADT in my previous house but I think Frontpoint is a lot better. Installing their device was extremely easy, and their team has been great and very helpful. I really like being able to arm and disarm the system from the phone and it works really well. Since its installation, we're a lot more secured and we had more peace of mind. I have recommended it to friends.

I've used Frontpoint for almost a year now. Installing their device was easy. Their team was good and everybody was helpful. Also, we got home security access through our phone so we can turn our alarms off. That's easy and it's the way of life.

I feel safer with Frontpoint. I've had it about a year now and if there's a break in again, the noise would scare off whoever comes. Aside from that, it was easy to install and the interactive features work great every time. It was a fine experience overall.

We signed up with Frontpoint and the installation process has been easy. One time, we had a sensor that seemed to be malfunctioning so I spoke with somebody who helped me reset the sensor and that went pretty well. As far as the motion sensors and the door alarms are concerned, I think Frontpoint works just as well as any other company, and having the app is what we really needed.

Frontpoint is a great company. I've been using it for 2 years and we've had no issues with them. Installation was very simple and was explained to us beforehand. We do the arming and disarming from our phone all the time and it's great.

I got broken into before I put the system in so I'm happy to have Frontpoint. I've used it for a little over a year. It's great compared to my previous security system. It was easy to install too. Their guys set everything in and told me how to do it. They were good, very helpful and friendly.

I'm satisfied with Frontpoint but not with the price. It's a little higher than their competitors so when my contract is up, I’m probably changing to a different company.

I didn't have any issues installing the Frontpoint device as it was pretty simple. The system has been working fine. I use the interactive features like arming or disarming with an app or a smartphone everyday and it's good. I like it.

Frontpoint is good and easy to install. I was able to talk with their team when I accidentally set off the alarm.

I was researching on the internet for security systems and started reading some of the reviews and information about Frontpoint. It sounded like a pretty good system, so I thought I'd give it a shot. We got the system in around July 2014. Installation was very simple. The only criticism I would have is that they have these little sensors to detect opening and closing of doors - one on the door and one on the frame around it - however, not every door sill are flat. So I had to use a saw and Dremel tool to cut openings for some of them, to make them fit. It wasn't a real difficult thing to do but it definitely mars the appearance of the door frame.

I like Frontpoint but I think it's too expensive. There's a lot of new, and upcoming brands offering the same services for less. I would like to see if it'd be a little bit less, maybe $25 instead of $47 which is what I think that I'm paying right now would be a good target. But I'm really satisfied with the services so far. I keep having a problem with one of my sensors that's always malfunctioning but I think I just need to replace it.

It took half an hour to completely set up my system. It was very easy to do, simple instructions and no problems. The Frontpoint team was very agreeable, easy to talk to, and figured out what I needed. Everything looks great after the installation, and it's nice having the access with the iPhone.

This is the first time we've had home security and Frontpoint definitely helps. It was very easy to install and the remote access is good.

So far my experience with Frontpoint is good. It was also easy to install.

I'm don't have any problems with Frontpoint and I'm very satisfied with it. They've been very patient with me and so far it has been a great experience.

I've had another provider before Frontpoint and comparing the two, one was like trash and the other was like gold--there's a big difference. I love Frontpoint and I feel that I have a better chance of being taken care of or surviving if I was in a real emergency. I disarm it with my phone and set it up so I could see when someone’s going in and out of my house. I have each of the doors named so I have control over what time somebody comes in and when they go out. Moreover, the people at Frontpoint's team are great.

I used another security provider at my old house and Frontpoint is a lot better. Its installation was relatively easy. I am able to talk with the Frontpoint team when an alarm sets off accidentally, and they are perfect. I use the mobile app to set and disarm my alarm. It's very convenient. We can go on vacation and not have to worry in case our house is broken into.

During installation, the Frontpoint representative on the phone walked me through everything step by step and made sure I was comfortable before we disconnected. Since it was installed, I feel much more secure and safe. The interactive feature is very easy to use. It's perfect and I love it. I had ADT before, but my experience with Frontpoint was much better.

Our neighbor from across the street had a break-in, so we wanted some security for ourselves and called Frontpoint. We needed something that we could install ourselves. They were good and in our budget. It was easy installing the system. Frontpoint is our first security provider and we've had them close to a year now. It works and we're happy with it. Every time we check it, we can see if it's armed or not. I am hoping that there won't be an incident to test it.

I'm satisfied with my experience with Frontpoint. I didn’t have problems installing their security device as it was straightforward, and I have been using them for almost two years now, without any issue.

We came from the ADT world where if the alarm went off, about a minute or so later we’d hear from them. If the Frontpoint alarm goes off and I’m talking accidentally, my cellphone is ringing and the landline would be ringing within 20 seconds. On top of that, I’m getting push notifications on my phone that the alarm is going off so I like that aspect of it. Outside of that, again they call and great customer service. Short of that, my only experience was with the installation. They were very helpful, they did everything they said they were going to do, and very easy to install. A good experience so far all around.

It was easy installing Frontpoint’s device. I’ve been using them for a couple of years already, and I’ve also tried their interactive features. However, I had a problem with the system. The alarm went off in the middle of the night, which made us think that we had an intruder or something going on, but it was only because the magnet was rusty from humidity, probably from the bathroom. I didn’t know that that was what happened, but Frontpoint was able to fix that. Apart from that, I’m happy with the overall experience.

I have been with Frontpoint for about a year and a half. It was very easy to install and their customer service team were friendly and able to answer all my questions. I use the smartphone app to turn it on and off.

I haven’t had any issues with Frontpoint and there are no strings that need to get resolved. But I’m having trouble with the alarm. It has an error message, something like “keychain open”… I’m not sure what it is. Also, I still haven’t figured out how to put my window sensors on. I need to call them for that. And I think the battery’s running out too, so I need to replace that. But other than that, their customer service has been really good. They’re polite and able to answer my questions. They probably just need to get the system up, but I’m fine. I’m happy with the experience.

I've had Frontpoint for about a year. It was easy to install and I got to talk to their staff a couple of times. They were friendly and answered all my questions. It feels better having their service too.

I got Frontpoint installed just under two years before my son was born. Installation was very easy, though I had to call their customer service because I ended up plugging in the battery before I plugged in the AC power. But I didn’t have any problems with it and I was very satisfied. Also, I use their mobile app everyday. Overall, I recommend them.

We love how easy installation was. The customer service was great.

I love my home security system from Frontpoint. I've used it for a full year and I still have it. I also love using their app and it's very helpful.

Frontpoint is reliable. I have an overall good experience and I would recommend them.

I've used Frontpoint's interactive features and it's good. I've had their system for almost a year, and installing the system was easy. Overall, it's been a good experience with them.

We like Frontpoint and we’ve done well with it and not had any problems at all for the last two years we've had it. Their customer service team were really nice and have been helpful. We also use their interactive features on my phone and in fact, a lot of times when I leave home, we say, “Oh, we didn’t arm it.” And so I get on my phone and I arm it.

I've had Frontpoint for more than a year and a half. My only real concern was that one of the sensors they sent me was flawed. But the other ones worked perfectly fine, the panel works great and I've been really happy with the security system since I installed it. I usually use their mobile app to arm and disarm my system. I've been very thrilled and satisfied with the service I've gotten so far and I'm excited to continue with it.

Frontpoint’s customer service has always been to the point. They answer the phone fast and I’ve always had my issue resolved really quickly. I never had any delays, missed advice, or anything like that. Installing their device was pretty easy to do as well. I did a non-standard thing where instead of installing it near an outlet, I used the existing wire of my current alarm system that was through the wall for the power, so that I could keep the power where it was on the existing alarm system, but put the head unit where the older one was.

My experience with Frontpoint is good and relatively easy. They had good customer service, and I had no issues there. I’d recommend them.

We have used Frontpoint for about a year and a half and use their interactive features all the time on a daily basis. My husband and I both have it on our smartphones. It was so easy to install the security device and customer service has been friendly and able to answer questions.

Frontpoint definitely has better rate, product, and customer service compared to my previous service provider. I use the mobile app to arm my house which was exactly I was looking for. It is perfect and going great, so far. I don't have any complaints or any negative experience and I can't even remember the last time I talked to somebody from Frontpoint.

Being able to install the system and the ability to access the system remotely when I travel (which I do a lot) are the two things that stand out about my experience with Frontpoint. I absolutely would recommend them to a friend.

We've been using Frontpoint for more than a year, and it’s been good so far. Everything’s been great with the team at Frontpoint. We've been using their interactive features, and it is great to be able to access and control our system anytime from anywhere. My sense of security for our family and our home was much better since installing our Frontpoint security device.

I have used Frontpoint for about a year now and have recommended them to friends. Installing the device is pretty easy and the customer service team was always very responsive. When I send an email and ask a question, somebody usually calls me for not very long. I also use their smartphone app every day.

The Frontpoint team always respond very quickly whenever I have issues or technical problems. It's very easy to use because it has a mobile application to remotely control the device. We moved from one state to the other and all we needed to do was call them and change our address and we can bring the device and sensor with us. That was so convenient.

It was fairly easy installing Frontpoint and I've been using it for over a year now. Their staff have been friendly and courteous too. I've also tried their interactive features and they're nice and easy. However after the contract obligation is up, they should offer a more affordable option. There are other monitoring companies out there that offer their services for a little less than Frontpoint.

I have been using Frontpoint for two years. I didn't have any problems installing the system and the team at Frontpoint has been good so far. I am satisfied with them.

Customer service team at Frontpoint was great. I called them a couple times during installation and everything was quick, straightforward, very polite, and professional. The installation itself was pretty simple. I have used Frontpoint for a couple of years now and have also tried their smartphone app.

I’ve been using Frontpoint for close to two years and it’s been okay. It was very easy installing it, and their team was friendly and knowledgeable. Also, since I had the security device, I have good sense of security and felt comfortable.

When I signed up for Frontpoint, the people were very helpful and knowledgeable. I like their mobile app a lot. It worked great and I'm completely satisfied with them.

So far, I have no complaints with Frontpoint. I haven’t had any negative experience and I’m satisfied. I would recommend them to a friend.

The team at Frontpoint are very prompt and friendly. If I need something to answer or some issue to be resolved, they are quick to do something. If not, they generate some kind of emergency label and I get a response call back in a short amount of time. I've been using them for two years now and I use the Alarm.com app which controls the system. Also, the device has an easy installation, very friendly user interface when it comes to the control panel, and everything is ready in place and ready to go from the box so it’s pretty straightforward.

Installing the device was fairly easy. We have the mobile app and it works well. We have been using Frontpoint as our home security service provider for over a year, and we're happy with them.

Frontpoint has been fine and I've been happy with them. The prices are light for the monitoring I get every month. They're also good at sending me emails.

We've had Frontpoint as our home security service provider for 5 years. Their customer service team had been friendly and able to answer our questions on the rare occasions that we’ve had to speak to them. Considering we got everything our house can get into, we feel safer and more secure since installing the security system. We'd recommend them.

I really enjoy Frontpoint's customer service - very attentive and knowledgeable. I've had an overall good experience with Frontpoint.

I installed the Frontpoint security device myself, and it went well. Their team was very good and helpful. Since we installed the device, we feel more assured when we come home. Nothing's been taken or gone after we come back from vacation. We've had no problems with it, so we're happy.

When I set up my initial installation, I called and had a conversation with Frontpoint's rep. I told them about all the windows and entrances to my house, and he recommended what I should put a sensor on and what I shouldn't. To finish the sensors in my home would have cost me $500, so they just went as cheap as possible setting me up. Then my home was broken into. I called to tell him that my home was broken into in a window that I was told I didn't need a sensor on, and they didn't care. All they could say was, "You can get more sensors for $32 a piece." And the only thing they could offer me was a hundred-dollar credit. I had to do a lot of manual stuff to make the house feel more secure since my security system isn't very good and it costs $500 to cancel my account.

The Frontpoint security device is pretty simple and easy to install. For some reason the two-sided tapes wore out and the sensor would fall, which tripped my alarm system to go off. I had to call them then, but they were very helpful. They sent me new two-sided tapes to put on there. I usually set the alarm from my phone, and it works good. The app sometimes would freeze and it might take me two to three times to actually set it. I feel confident that I have the system at the house because I don't have to worry about my house as much. But I wish they offered more sensors as far as the different windows when I first sign up. I got three doors and the glass-breaking one. I can't remember if they offered anything for windows, but I think I should get at least three doors and three windows for how much I have to pay for it.

I have used Frontpoint for about a year and I am very satisfied. Installing it was very easy and my interactions with the CS team has been okay.

I've had Frontpoint as my home security provider for a year-and-a-half. Setting Frontpoint up wasn’t hard. I had set up security systems before so it was just learning theirs and getting familiar with the cellphone part of it. I have the app set up on my phone and the same app controls the set up in our church where I’m a minister so that’s a convenience, too.

I installed the Frontpoint device myself, and it was very easy. It has been with me for a year and a half. Their customer service team is very good, although I probably need to get in touch with them because I changed my Wi-Fi number here and I need to update my address.

It's been very good with Frontpoint, although we are not using the alarm now. Overall, I'd recommend it.

Installing the Frontpoint device was very easy to do, although when I went over what equipment I would need to properly monitor the home, I believe that the equipment that we had discussed was very minimal. I had to go back and say, "Listen, there are too many breaches in the house that could happen that won't set off the alarm." I was able to get three more motion sensors that they sent me at the same discount when I originally signed up and that was nice of them because once you buy your equipment and then you need more equipment, you don't get the same deal; you have to pay the regular standard price versus the entry-level price. With my current alarm setup that I have, I feel that if someone breached our home, it suffices enough to be properly covered.

I saw a deal on Angie's List, did my research on Frontpoint and saw that they were a highly rated company. I tried other providers before but said they can't do it because I haven't had a pre-existing alarm system. But with Frontpoint, everything looked good. Every time I've called them, they've always been nice. They were totally understanding when I had identity theft and my credit cards got all jacked. It took me two months to reset everything because they took everything. They were cool with letting me not make a payment for almost three months until I got all my identity theft stuff straightened out.

I've had Frontpoint for about a year. The only time I talked to their customer service was when we set up the device and the guy was real nice and helpful.

Installation was easy and the customer service team has been very helpful. We’ve done pretty good with the Frontpoint security system. It’s a little pricey per month, but that’s the only complaint I would have.

Frontpoint is very user-friendly. I dealt with customer service several times, every time I've had trouble and I needed technical support, and it's been great. They'll make sure that they test it with you. They'll check all of your things on a systemic level and they're really helpful. However, when I moved from my first house to my second house, I had a lot of trouble with updating my address. So when my alarm would go off, they would tell me they're sending police to my old address and that happened three times even though I tried to update my address several times.

I've been using Frontpoint for a couple of years and everything is going well with it, but I wish that Frontpoint's cameras could interact with Macintosh routers. I had to supplement with an outside vendor, which is frustrating.

The ease of installation stood out with Frontpoint but I want a power box that is more secure. And I have a lot of problems with the system. The cameras and lock are not syncing. My cameras aren't still working. It’s very frustrating especially when I'm not living in the home. Once my contract is up, I'll be moving to another company.

Frontpoint has been extraordinarily well. Installing the security device was just easy and painless. Instructions were fine, and the way it was packaged when it arrived was very clear. I had it for about a year and a half and since then, I feel safer, but more importantly, I think my wife feels safer. Frontpoint team were very friendly; both in the installation and in trying to clear up a billing issue. I hadn't seen any charges for a couple of months after I started and I had to inquire about that and they were helpful.

Luckily, I haven't used them so other than the original set up I don't have any dealings with them particularly on an ongoing basis. But my overall experience with the company is okay.

The system itself, I did not love, but the customer service and diligence on checking up on us was amazing. Whenever I had questions or concerns, the Frontpoint reps were extremely helpful.

I've had Frontpoint for one and a half year now. Installing the device was easy and I like the fact that I can access and control the system at anytime from anywhere. It's one of the reasons why I went with Frontpoint.

So far we've been very happy with everything that we've got with Frontpoint. They're there when we need them but they're not intrusive. When we had an issue where the fireplace was getting a little smoky and our fire alarm kept going off, they kept calling to make sure we were okay. So far it's been the only kind of alarm that we've set off.

I ordered the device and it was mailed to me. Installing it was very convenient. We're satisfied with Frontpoint.

I've had Frontpoint for about a year. Installing the device was really simple and I like the fact that it's cellular. I'm not a smartphone type of person. The system is simple, and that's the reason I got it. I've had to call Frontpoint and get extra parts, and they were courteous and friendly. Everything went fine. I feel safer now. I like that I can leave the house and I'm not worried about it.

We like our experience with FrontPoint so far. We're away from the house right now and we got it set up and we're able to check them once in a while to make sure nothing's going off and we like that fact that we can look it online. It's still a growing thing for us as we are looking forward to adding a webcam this coming year. Also, they have really good customer service because they took the patience to walk me through things and I can get through to somebody who can help me and they worked with me until I get it fixed. We are very satisfied with their customer service.

I read the manual about three or four times during installation but once I got it figured out, it was simple. Their team was also very helpful. The experience has been satisfying and it gives a sense of security.

I got Frontpoint for insurance purposes. Installing the device was easy. I would recommend it.

I called Frontpoint to do the activation of their system and their team gave me a couple of tips. Everybody was very nice and easy to work with. I use the arming and disarming feature in my smartphone all the time. I'm in IT and it's actually one of the better apps that I have on my iPhone. It's stable and it always works, so it's absolutely a great feature. It was one of the selling points for a new system. I feel a lot more secure. It's one of those things where if I'm at home by myself and I hear a noise, I can turn it on. The few times I've triggered it by accident or have forgotten to turn it off in the morning before I open the garage door, their responsiveness and follow-up with me, knowing that it's constantly being monitored, have been great. It's definitely given me some peace of mind.

The Frontpoint reps walked me through the installation on the phone. They also sent me additional equipment when I needed them, which came in a couple of days. I use the app from my phone, and controlling the system anywhere is one of the things I use the most. It's simple, easy and convenient for me. I’m satisfied with Frontpoint.

Negatives - My install didn't go well. Took a lot of time (over several days) to install. Had to drill holes for some door sensors. Bad battery in the console - it was replaced. Bad Sensor - it was replaced. Pluses - The absolute Best Customer Service I've ever dealt with. Customer support needs to be commended for their patience and understanding of my installation ignorance. They didn't give up on me and we got the installation completed... eventually. System is easy to operate. Excellent sensor coverage for my needs. Totally wireless, including the signal to the monitoring operation.