Frontpoint Reviews

The reps at Frontpoint are very responsive and their security device was very simple to install. It's also very convenient to use their app in controlling the system from my cell phone. When we're gone, it's nice knowing that our home is being monitored.

We've had Frontpoint for six months and compared to my previous provider, I like their accessibility better. I was able to go online and look at entries and exits, whereas my previous provider did not have that. The installation was simple but I had problems with one door. I called customer service and I was able to get assistance. They fixed it by the time we hung up. Being able to access the system remotely is great, but I don't really use it though I checked and verified that it worked. Although the sense of security has not changed since I switched, using Frontpoint is more convenient. In addition, the cost was better for me.

One time, the alarm in the house went off and Frontpoint gave me a call. I was in a meeting. I rushed home with two kids in the car, waited four hours for the police to come in the rain, in the car. The police never showed to find out why the alarm had gone off and I was too scared to go inside the house, but I had to run in the rain and get my neighbors. About eight hours later, the police showed up at my door after I called them about 85 times. They said they never got a call from Frontpoint letting them know to come and check the house. And the only reason they came out was because I had called 911 about 85 times. So I can’t wait to not use Frontpoint anymore. I’m counting down the days. I had to buy a gun because I don’t feel safe. As soon as we move, we are going to disconnect because when we first got them, we thought we were going to move them with us everywhere we go.

I had a security system in our old location and when we moved, they didn't service the area so I went with Frontpoint which is about the same as my previous provider. Installing the device was really easy that they send you the box and walk you through. If you have questions, you can call. I had called their customer service for passcode change in the past and most of the time, they are really good. Since installing the device, I've had no worries. Luckily, I live in a good neighborhood but still, I want that extra precaution because I’m a single woman and have one child. It's fantastic that I have the Frontpoint security.

I'm very happy with Frontpoint. I've been very satisfied with the product and the service they provided. The device was incredibly easy to install and with all of the support, it's an incredibly easy system to use. I called them after I got the first set of equipment because I wanted to add equipment to the system and it was a piece of cake. They are super friendly and gave great service. Also, the mobile app makes it so convenient. I know my wife really appreciates the safety that she gets from the system.

Comparatively, Frontpoint seems a little expensive but otherwise, it's been fine. We've spent a lot of time on the phone with Frontpoint trying to get the system to work but their team was nice. I've had Frontpoint for about a year and a half and I feel better with it on. I have no complaints.

I wanted to find a wireless system so I did online searches and found Frontpoint. They provide an excellent service compared to the home security provider I have used prior. One time, my daughter pulled the main unit out of the wall and messed the wires up. They walked me through that and sent me a new main unit free of charge. It was also easy to move the system. They sent me all the new sensor stickers and a moving kit which was also free when I moved. Frontpoint definitely makes me feel safe and I love that I can access my system thru alarm.com.

We love Frontpoint because we live right in the middle of nowhere. We've had it for about a year and a half and we feel a lot safer with it. Moreover the interactive features are very convenient and their customer service is very good.

I have been a Frontpoint user for about a year and half. Installing their device was easy and their team was very nice. Whenever I call them, they were fast in accepting and dealing with the issue. Except for a couple of times that I had to call to make sure all the motion detectors and everything were working. In some of those, the wait time was way, way longer. Then they said they'll call us back but they never did. So apart from those couple of incidences, it's been great. Also, I've tried their interactive features and it's awesome. I like it. Since having it, we have fewer worries and we're more confident. However, the pricing of their door or motion sensors is quite expensive coming in. So if they can ease out that for people coming in, I think they’ll get more customers.

Installing Frontpoint was easy. I've used it for almost two years now. I control it using my phone and I like it. It's very convenient. We absolutely feel safer having the system in our home.

Frontpoint didn’t do a lot of advertisements on TV, but I received documents in the mail and I did some research online. I knew I wanted to make a change and they came up #1 in most categories and most cases, so I selected them. I had ADT before and comparing it to Frontpoint is like night and day. Frontpoint is a very efficient system. It’s clean and easy to work with. The customer service is excellent in all categories. They’re very knowledgeable about what they’re doing. I’ve been very pleased so far. Frontpoint is reliable and I would definitely recommend it.

The Frontpoint team was friendly and they answered all my questions. I had the app in my phone to control the system in the beginning for 30 days till it was charged. It was extra so I don't have that. Frontpoint price is kind of high. My other one was only $15.99 and if the other rep had called me back in a timely manner, it would only have cost me a dollar more to stay with them to go wireless. But he didn’t get back to me so I went with Frontpoint.

Frontpoint has up-to-date technology, and installing it was one-two-three. The home security provider I had before had the battery in and I had to do a lot with it, so it was driving me crazy. The people at Frontpoint are always accommodating whenever I call and they'd fix the problem quickly when anything happens.

I was doing some research on the internet and when I went to Angie's List, they had some promotion so I got Frontpoint from them. It was very simple installing the device and I was just given the instructions. Their reps have been very nice too. I've had the security system for two years now and I've been feeling more comfortable knowing I have it. I have peace when I go to sleep. One time I was overseas and the guys from Frontpoint called my husband and talked to him. It turned out there was an activity inside the house and they were staying on top of it.

I've been a Frontpoint user for two years. Installing their device was very easy. Everyone in their team that I had contact with were all nice and it was a good experience. I've tried using their app and I would not go without it from now on. I have less worries when I'm traveling.

We've been a Frontpoint user since July of 2014 and the installation was really easy. One just needs to stick it on the doors and windows. One time, I had a false alarm and their team were great. They called all the numbers quickly, and I was able to tell them to stand down the police because I was on my way home and a dog triggered the alarm. In addition, I use their app to arm the system when I'm gone 99% of the time. Since installing this system, I feel a lot better. Their response time has been really good. However, there are other products out in the market now that are lower in price, so they may want to rework their monthly pricing to stay competitive. But I haven't gone with anybody else because I have to start over and buy all the equipment again. So far, I'm satisfied with the product and I have recommended them to friends.

I feel more secure since installing Frontpoint. They called me one time because my kid set off the alarm accidentally. It was super easy to install and it's also easy to use. The only way I arm and disarm the system is through my smartphone and it's awesome.

Frontpoint was very helpful during the installation. They've been good, and whenever I've had questions, I'd just give them a call. I control the system on my phone, and it's easy. I feel better as I can leave the house and don't have to worry about anything going wrong.

I've had Frontpoint as my home security service provider for a year and it seems to work great. They've been very fast and it's good that someone was watching the house.

We lived at the same house for 30 years and when we had a burglary, we installed Frontpoint. Setting up the system wasn't super complicated and their team was very professional and helpful. We have them for about a year and a half now and we feel better about leaving home since. I'm pleased with it. I haven't got on the website and monitor the system but I'm going to and will use it more.

I've had alarm systems in the past and Frontpoint is the first one that was set up the way they do it where they send you all the stuff and made it simple.

I installed Frontpoint myself and it was no big process. We have it for two years now and communication with their staff have always been positive. Anytime the alarm has gone off or even when I was setting things up, it's always been easy and convenient to talk to them. We feel more secure and it's nice to know there's a security device in our house in case something happens. The app is convenient and helpful.

I've had Frontpoint for a while. I haven't set up where they call my phone, but I have no complaints. The system is good for us, and I would recommend them.

We have multiple office accounts with Frontpoint. We had one sensor that was goofy for a while but we sorted that out now. It's been wonderful. It's easy for everyone to understand and follow up with. A secretary in the office got a system for her house and she liked how easy it was to install and operate it. She particularly liked that it's mobile. She can move it as she moves her phone.

I’ve had Frontpoint for a year and compared to an older hardwired home security system that I used, this is a lot more user-friendly. Also, it was easy to install the Frontpoint device. Everything about the system is really easy and they do a good job on it.

It was wonderful with Frontpoint. Setting up the security device was easy. I have armed and disarmed the device through its interactive features. I called them a week and a half ago to find out how to do the bypass. Their staff told me to give him a call when I got home and they would walk me right through it which I haven't had a chance to do but they were very helpful. I feel much more secure since installing the device.

I have used Frontpoint for a year and a half now and installing the device is easy because it's self-installed. I used a different system before but it was wired and I really like a wireless system. Moreover, I had two substantial interactions with Frontpoint's team. The first interaction was a dual interaction, regarding an equipment installation and there was a follow-up on some technical support stuff. That was very positive.

Frontpoint have been really good. My only complaint is I can't get out of my contract without having to pay my full amount. I got the Frontpoint security system, literally had it hooked up for 3 months and I moved out of my house. Now I can't get out of my contract because I was 30 days over. I've been paying for a security system that I haven't used in over a year and a half now. I haven't even had it hooked up again.

I’ve had a great experience with Frontpoint. It’s a wonderful service. I've been with them for two years. It was really easy to install the security device, and the representatives have been all really helpful. Any problems I’ve had, they talk me right through it. I arm and disarm our system with my phone. I do it all the time, and I love it because when my family goes up there, I don’t have to tell them any passwords, I just unlock it.

With the Frontpoint installed in our home, we feel safer at night and while we're out. We've had them for a year and a half and the installation was pretty easy. And, they have called me a couple of times and have been generally helpful. I have used their interactive features and it's convenient. Overall, Frontpoint is hassle free and reliable.

The first thing we did for the first home we bought was to research for a security system and found Frontpoint. We’ve been using them for a year and a half now and my sense of security for my family and home is definitely a lot higher. Installing the device was fairly easy, and their rep was on the phone with me during the whole installation. I love using their interactive features, and being able to access our system wherever I go.

After installation of the Frontpoint device, there wasn't very much to do. The device was easy to use and the instructions were easy to follow. The team at Frontpoint was helpful. I have the mobile app and it's nice. However, sometimes, they don't always sync. It will say a door is open on my app but it's not open. Sometimes it just takes a little while for it to sync together. With Frontpoint, I feel a little bit safer when I am away.

I have Frontpoint for about a year and a half. The reps are polite, thorough, and helpful technical support. I had two break-ins to my house. The first one, I had filed the paperwork with my local police and somehow that information had not gotten picked up by Frontpoint so when the break-in happened, they did not notify the police which was not good. It was a bad experience. I had another break-in last week and everything went smoothly. They provided good customer service.

I like Frontpoint better than the other home security that we had in another home. We've been with Frontpoint for 18 months and I like their wireless stuff. They have a good security system and I feel secure having installed it.

The Frontpoint system gives me a more secure feeling. But as far as physical changes, in reality, for all security systems, once the alarm goes off, it's typically too late. It's on par with every other security system out there. The only thing I would like is if they would provide with their service at least one window alarm because there are many windows in houses, but they don't provide any of these and they are expensive.

I had no problems installing my device, it was very quick and efficient. It was a very good product. The people are well-trained, friendly and were able to help me a lot. The interactive features are convenient and I love it. I have the application on my cell phone and I use online access as well. When we started to use Frontpoint for both home and work security, I was in a scary situation and I had to use my silent alarm button. It took them 30 minutes to send someone to be in my office. Policeman came here though I expected quicker service. Other than that, everything has been good.

It was easy installing the Frontpoint system and I had no problems with it. I've used it for a year and a half now and it's very convenient to have. I called them one time to order more equipment and that went fine. I arm and disarm the system from my phone too, and that's very cool. So far, it's been good with Frontpoint, however, the mandatory three-year contract is a bit much.

The instructions for installing the Frontpoint device were perfect and the installation itself was super easy. I've had them for over a year now and as far as negotiations, instructions or process of ordering the product are concerned, they were pretty good. We always use the interactive features of the system and it's great, excellent and very convenient.

We have used Frontpoint as our home security provider for a year. Installation was easy and I like being able to manage and control our system from my smartphone and getting text notification. Our whole experience was easy and I’d recommend them.

Installing the Frontpoint device has been pretty simple and I definitely have fewer worries since having it.

We've been using Frontpoint for about a year and a half. Installation was seamless. We ordered the products, they send us the equipment, the little pad and the sensors for the windows and doors and we called tech support. They walked us through the process - the plan for getting the little chip installed and it took 15-20 minutes less. It was an enjoyable, positive experience. Since then, we had to contact them one time when the pad wasn't accepting any input. We hit the button and nothing happened. They were able to reset the system and it started working again.

Some of my friends who started using Frontpoint recommended it to me. Frontpoint sent me the stuff with the instructions to install the device and it was incredibly easy and fast to set up. It's nice that I can disarm the alarm on my way home using the app instead of me running in and hitting the numbers. If my cleaner comes over for the day or when she leaves, I can set the alarm again myself. It's very handy. Our sense of security has increased because now I got the “No delay on at night.” So I don’t have to worry that someone can get in that I wouldn’t know about because I’ll definitely hear them. One time, the alarm went off for some reason and I got a call from Frontpoint and they've been very pleasant to deal with.

Frontpoint came up as top 3 on several websites when I searched for alarm systems. I've had them for two years now and it's been satisfying so far. I had a fine experience installing it. I've been a victim of home invasion before, being there and not being there so it makes me feel a little level of security having it. It makes me feel more comfortable when I lay down.

We've had Frontpoint for three and a half years and installing it was a breeze. I also added a few more sensors. Frontpoint's reps were all friendly, too.

I feel way better with Frontpoint. Before, I didn't sleep for a whole week when my husband went out of town once and we didn't have a security system. But this time I didn't feel upset or scared, I felt confident. Setting up the system was really easy and the salesman was nice. My husband also has the arming/disarming set up on his phone but we don't have a need for it. The only thing I wish Frontpoint would do is get bigger window signs so other people can see from the street instead of the small ones that they have. We have other people in our subdivision who have big signs but ours, you have to get right up on top of the door to see what that is.

Installing the Frontpoint security device was really easy. The only thing I didn’t like was when they sent the equipment along, it had a little three-inch stickies on the back of it which would not stick because we have sand-plastered walls. So we had to redo some of the mounting on the motion sensors inside. But other than that, everything has been absolutely flawless. We also had an issue on our front door where one of the door sensors got knocked. The wind grabbed the door and slammed it shut on a customer. It popped a little magnetic thing off and broke it so we lost the magnet and all that stuff. Frontpoint was awesome that they sent a new sensor over. They also noticed that we had low batteries on one of our motion detectors so they sent batteries along too. That was really cool to see them being proactive.

Being able to control my security system at any time and anywhere was why I chose Frontpoint and I've been using it for over a year now. It was easy to set up and their guys also understood problems I've had with it and addressed them promptly. Communicating with them has been pleasant and short. The only problem I had with Frontpoint is it relies on the weather. I'm living in an area that is quite rural so the signal is not the greatest. It would be better if they have an option wherein they can send a signal to the service via the internet line and the telephone line at the same time. This way the telephone line can be used as a backup in case the internet gets cut off. However, sometimes the phone connection can be so weak too that I have difficulties activating and deactivating the system. But other than that it was a good experience with Frontpoint. I feel a bit more secure with it.

I've been a Frontpoint user for about a year. Their reps have been very nice and answered questions quickly and proficiently. We've tried their interactive feature where we can control the system through our app and we use that all the time. The feature is great and it's very easy. I feel comfortable and safe in my home with Frontpoint.

I've been using Frontpoint for two different houses for a couple of years now. I previously used a different provider but Frontpoint is far better. Installation is pretty straightforward. I did have some difficulties that I had to call about but they helped me with it and it went quite smoothly. They’re good people to work with and I’m very satisfied. I also use their mobile app and these features are very important. I wouldn’t have changed over if the old providers could have given that to me. I even recommended Frontpoint to a friend, who installed it and they also like it.

I stopped having security service for a while and then started up again. I had used another security provider before Frontpoint. Both providers were the same because when the alarm goes off, it goes to a dispatcher. Installing the Frontpoint system was simple because I had most of the equipment from the previous provider and I added around two sensors. Their reps were always very polite. I arm or disarm the system with a smartphone and it's very convenient. The system does what it's supposed to do.

Installing the Frontpoint device was very easy, customer support was very responsive, and we have never had any issues. We use the phone to control everything, and I find it very convenient. It makes us feel very safe knowing that our property is being guarded while we are away or asleep at night. It’s pretty much friendly, very user-interactive, and the team members are very knowledgeable.

Customer service is quite good and Frontpoint team members have been willing to handle any kind of issues. If there were defects on any products, they would waive fees. Thus, working with them has been a pleasant experience. Moreover, we use a lot of the Z-Wave components. In fact, I use the apps and have a lot of the home automation stuff. The interactive features are good, with the exception of the home thermostat, but that might be because of my particular thermostat. Everything else works pretty flawlessly and I feel better with the system on.

I feel more at ease having Frontpoint. I have them for about a year and a half and everything's good. Anytime I’ve had an interaction with them, they were very helpful.

When installing the device it's difficult for me to find a spot where the motion detector is going to cover all and I still don't have it right. But other than that everything else was fine. Our Frontpoint security system makes us feel more secure and I like having it hooked up to the police and knowing that the alarms are going to go off without me losing the ability to call 911 for my house. Before using Frontpoint, we had another security system for 20+ years but I didn’t have it hooked up to the police for the 10 years that we had it because I didn’t like that my house phone went dead while it was calling the police.

Everything has been great with Frontpoint. Installing the device was effortless. Their team was helpful and a couple of issues were resolved quickly. The entire family has the app, we use it all the time and it's been super easy and helpful. Only in the last month, it's gotten a little bit laggy at times. I'm not sure what's going on with that. Our sense of security has improved and we feel good about it. If they could solve not having larger dogs that off the motion detectors that would be phenomenal. We'll also be excited if they could have more diverse video products but other than that we're super happy.

I've had Frontpoint for a little over a year and a half. Setting up the device was pretty straightforward and the app is great and very easy to use. We use it when we go away and when we come back to the house, we disarm the system through our phone, so it helps. One time we had an alarm trigger and I was surprised that the police was not dispatched, despite the period of time gone by that the alarm didn't go. But the Frontpoint team has always been respectful, polite and helpful when I ask to talk to them. And since we have the home alarm system, we have a higher sense of security because we feel the house is going to be protected if somebody were to try and enter.

Installing the security system was fairly simple and straightforward. I use the Alarm.com app which I like. I’ve been fortunate enough not to have anything happen. But my parents' house got robbed once when I was little, so overall Frontpoint makes me feel safe.

I've been using Frontpoint for a year now and I feel more secure. I like having the remote access. It's nice. Customer service has been real good.

I have Frontpoint as home security for almost two years and I would say I am very pleased. Installing it was easy and it works excellent. Their team was great. I'm old and I can't understand stuff right away so easy. But they've been very good to me. They called me at one midnight. They said the house was cooling down and what happened is they ignited my furnace. If they wouldn't have gotten a hold of me, it probably would have been pretty costly for the insurance company. I got a lot more peace of mind since I have Frontpoint.

I did a load of research and Frontpoint came up as number one, so I went with them and I was very happy. I used them for about a year and a half in our shop and then I sold it to my partner because I closed my half of the shop. It was very easy and simple to install the device. When I called Frontpoint to have it activated, the person who helped me was awesome. I used the app on my phone, and it worked perfectly. I felt safer when I had the system. I recommended it to a couple of my other buddies, and one of them put it in his home and another one put it in his shop in Idaho.

We had some issues with the sensors falling off, but other than that, the device was pretty easy to install. We use their arming and disarming app all the time. That’s the main reason we went with Frontpoint, and also the fact that I can take it anywhere. We had an alarm go off when we weren't at home two weeks ago. It wasn’t a break-in so it turned out to be a false alarm, but the guys from Frontpoint were quick to respond. And then they followed up as soon as somebody got home. We feel safer and have fewer worries because of them. It's a great service, easy to use, and it has an easy interface that is used for both mobile and computer devices.

We had a problem and Frontpoint immediately came through and fixed it. The service was great and we've had very good experience using them.

The Frontpoint device was simple to install like the advertising said so I'm happy although we had a couple of issues with one of the sensors not working correctly which happened twice. The ability to access the system on the go is a nice convenience to have and I'm very satisfied with Frontpoint.

I've been using Frontpoint for two years. It was very easy to install and simple to use. With ADT before, it was hard-wired and I wasn't crazy about that whereas this one is not. However, there were a few times when my smoke alarm went off when I was smoking; it's very sensitive and thorough in terms of how it reacts to an open door or smoke but other than that there's no problem.

Frontpoint stopped somebody from robbing our garage. I was going to go with ADT initially (which has always been popular) but my nephew said they were having a lot of problems with ADT. I started doing research and found out that Frontpoint was rated better and did better. Installation was a lot easier than I thought. They were also always able to answer my questions, and if they couldn't, they'd get right back to me. The only problem I've had with the equipment is the glass break sensor fell off the ceiling -- the sticky tape doesn't hold it forever.

We had ADT a while ago but I like Frontpoint better because with ADT, I had a couple of incidents that I didn’t even know about but with the Frontpoint system I get alerted right away. During our last alert, Frontpoint called right away and we didn’t know what to do but they were good with contacting my backup and getting the fire department out. We ended up canceling before the firemen got to the house.

We had preferred for someone to come over and at least say that everything is secured after we installed the system. Then, the Frontpoint team responded right away, and they're very helpful and very patient. We're pretty much secured with Frontpoint.

Frontpoint has been great and we've had them for two years. Installing their security device is easy and I have both the interactive features for the computer and the mobile app. We used ADT before we had Frontpoint. They have the same features but the customer service is different.

Installation was easy. I got help when necessary and details were explained well. However, I find the app to be a little bit archaic. It doesn't send me alerts if my system isn't on. It has a notification relating to the Frontpoint system being on but I have to tell it a time of day if the system isn't on by. What I would prefer is that it tells me if my garage door is open and when it closes. That type of app interaction would be excellent.

We have been using Frontpoint as a home security service provider for a year and a half now. The security device is not complicated so the installation was very simple. We have Frontpoint's glass break sensor and one monitor. It’s a relief knowing that our house is being well-watched after. The team at Frontpoint would call us every time we had an alarm go off whether it’d be a false alarm and we had good experience with them.

When I installed the Frontpoint device, it was very easy. The instructions were good and when I ran into a problem, their reps were very friendly and nice about it. My son sets the alarm off every so often by accident and they have always been very understanding. We've also done the arming or disarming on our app and I find that very convenient. Since its installation, we feel much better now about leaving, which is why we got it anyway. Their price is very good and they have very nice people to work with.

Frontpoint's service was better than I expected. When I installed the device, it didn't seem that bad or take too long. I read the instructions, called them up for a little advice and they were very helpful. It's good knowing that when we go away we won't get broken into again.

My friend did the installation and did not have any issues at all. With Frontpoint, we feel much better in terms of security. I use the app to arm and disarm the device, and I love it. It's so much easier. Overall, it's been an excellent experience with them.

I have been an on-time paying customer with Frontpoint for about a year now but unfortunately, I don’t have the best comments to give about the company and I’ve had some horrific experiences with them. Items have been stolen out of my apartment because my alarm system has been hacked several times via XTR radio frequency and I had to call the police. I had to buy other types of surveillance equipment ever since and had my locks changed after having the Frontpoint system in place.

Frontpoint is mostly self-installed which is fine. But I had a couple of problems with some of the door sensors and some motion sensors keep falling off the wall. They've been good about working with me and sending me extra stickers to keep them on the wall. their people have been very friendly and responsive. I got a lot of false alarms and they would call to ask me if everything was okay. But I wasn’t home, so there was no way for me to tell if everything's okay, unless I have cameras installed at home or send somebody home to figure out whether or not it was fine. I feel that the way they call and alert me of the sensors being triggered needs to be complemented by a visual system to confirm if everything is okay especially if I'm not at home. Overall, it was a smooth and efficient experience.

I live up in the hills in Oakland, California, which is supposedly a little safer. My neighbor’s house was broken into, and they left a big mess, which seemed worse than the actual robbery. That is what prompted me to go online, do the research and come up with Frontpoint, and get the security system. Since then I do feel so much better. I have a ranch up in the Sierras and when I would go up there, or when I went anywhere and came home, I always had that dreaded feeling that I might come in and everything would be torn up. Now, I’m not saying I won’t ever be broken into, but I feel much better about the odds.

Frontpoint has been reliable. We haven't had to use our security system for anything serious but it's great.

Frontpoint was very simple to set up and whenever I call them, I get the help I need. I've been using it for a little over a year and a half and use their app all the time. It works real well. It's awesome and nice to be able to use my phone to arm or disarm, to see the status or to unlock a door. So far, everything's been working great.

I used to have ADT, but I like the customer service more on Frontpoint's side which I've been using for a year. Also, it was easy installing the system. I just called them for the initial setup. They're very friendly and helpful, and have good customer service. I use the app to control the system, and I like it. It's very user-friendly. However, they shouldn't charge for the stickers. Anyway, we buy the whole console and a couple of stickers won't make them go bankrupt.

It was simple to install the Frontpoint security system. The only problem I had with them is the sticky thing doesn’t hold the monitors, smoke detector and motion sensor to stay on the wall. But the system works good including its interactive features especially at my age I tend to forget. Moreover the Frontpoint team were very helpful and courteous. I could understand who I was talking to though sometimes I can't understand them because English is not their first language.

Frontpoint is better compared to the home security I had before. Setting it up was quick and easy as well as using the interactive features. Also, their team is easy to be contacted and very professional. Frontpoint as a whole is excellent and I feel secure having them. I would recommend them to anyone.

I've been using Frontpoint for a year and a half. Installation was easy and their team was helpful. One thing I don't like about them is they didn't allow me to suspend my account without billing. I wanted a billing suspension because we don't use the system right now. I've done some troubleshooting with Frontpoint, and the sensor reads intermittently. It's going to say that the door is open when it's actually closed, and then the alarm goes off in the middle of the night. We don't feel comfortable arming the system. We felt good about the system in our home, but we don't really feel too good about it now that we're in an apartment. The hook up to the door doesn't feel as secure.

I'm techie and it was simple installing the Frontpoint security device. Interacting with their team was very easy as well. We got everything set up perfectly. Once I installed the Frontpoint, I don’t have to worry about security. I use its phone app everyday when I set it at night. And when we vacationed last year for two months in Texas, I used the app to check on status of things at home. The device is effective. I'm very satisfied with it and would recommend it.

Last week, I talked to one of Frontpoint's reps because we're moving and we want to keep the equipment for a while in a box until we figure out where we're going to put it, and he helped on the phone for a while. He was supposed to send me a couple of emails but he didn't. So I don't know what to do.

Installing the Frontpoint system eases my mind and makes me feel safer. I like using my phone to control the system because if I have forgotten to arm my house, I can do it when I’m out. It’s nice to be able to keep an eye on any activity. Yesterday, we had a false alarm when we were out, and it was scary. However, when the police got dispatched, they got sent to the wrong address, which was disappointing and frustrating. But other than that, our experience with Frontpoint has all been great.

So far, my experience has been very good with Frontpoint. However, I moved into my house and had a lot of false alarms until I got used to how to manage the system. Because the motion sensors are very sensitive, they go off a lot. It doesn't seem to matter where I position them but my tiny Chihuahua triggers them. So I have stopped setting it to arm "Away" and I just set it arm "Stay" now. Otherwise, the system has been very good.

We had something stolen so we installed Frontpoint. It's been two years now and we feel much safer with it. I installed it myself and it was easy. Instructions were clear, the box that it came in with was nice and everything was labeled clearly. System is easy and they also have good customer service. I had an issue not too long ago and when I called them I got what I needed within a few days. I also use the app and the notifications all the time. It's good peace of mind. It's affordable and I like that we did not have to hook into a phone line. We've been happy with them so far and we haven't had any issues. So, knock on wood.

Having Frontpoint is reassuring. I use my phone for most of it. I usually leave for work and then arm it on my phone and disarm before I get home. I have the panel in my living room, but it's just easier to do it on my phone. Or if I forget to arm it, I'm able to do it even once I get to work and even when I'm not at home, I can see what's going on.Plus installing the Frontpoint device was really easy and I've never had a situation where I've had someone who wasn't helpful or who couldn't help me.

Frontpoint has been very dependable and trouble-free. We like it compared to the other system we had in Portland, Oregon where we had some trouble the motion sensors. We opted out of those with Frontpoint and have had no false alarms. It was very easy installing it too and we've used it for a year and a half now. We've armed and disarmed the system using their app and that's an important feature for us. Additionally, we got to communicate with their people a few times and they've been very good.

I'm happy with Frontpoint. I've had it for a year and a half and it's always been good. The installation was fairly easy, and the talking to their team members has been a fine experience.

Frontpoint was a recommendation of a friend. Installing the system was easy and didn’t take too long. It's reliable, always works, and does what it's supposed to do. Also, I had early-on interactions with their team, probably twice when I was in the learning period on how to use it, and everybody was helpful.

My whole Frontpoint experience was really good. I can't say anything bad about it. It is important to me that I could arm and disarm the device on my app or receive notifications on my smart phone so it works out well.

Frontpoint has been my home security provider for about a year and a half. The device was easy to install or set up. It's a good plus to have one and I'm happy with them.

I’m a widow and my children insisted having a security system so I did an internet research and now I have used Frontpoint as my home security provider for about two years. Installing the system was quite wonderful and it came with instructions so my granddaughter and I did it. Any time I interacted with anybody from Frontpoint, they’ve been more than professional. I use my cellphone to arm or disarm the system all the time. I’m happy with it and since installation, I feel much safer and I don’t worry that much.

I like the wireless feature from Frontpoint and its accessibility to lock or unlock the house as compared to our provider before, which is more of wired home services. I can arm the house in case I go somewhere or if I'm not coming home overnight. Also, I have put in a note, so in case I get out in the morning and forget to arm my house, I'll get a reminder at 10:15 a.m. everyday. The salesperson was very knowledgeable and it was very easy to install the device. In fact, when my basement temperature sensor was giving some trouble, the reps walked me through it and then they finally said that I need to replace it. I've been very happy with the system and their support.

I used to be with ADT, and I like Frontpoint better, I trust it more. I like having the cameras at home. During installation, I called them over the phone. I read the instructions and they were really easy, and by the time I will connect the system to my computer, they helped me right out of it, no problems at all. Also, I had to have the system reinstalled because I had a house remodel. When I called them, they'll talked me right through it and got everything back online without any trouble. I like Frontpoint because of the app. I already downloaded it, and I can look through the security cameras when I'm not home. When I have people working in the house, I can see what's going on. Overall, I have total confidence with Frontpoint.

I installed Frontpoint about a year and a half ago and it was easy. Their team is friendly, nice and able to answer my questions. It's been a good experience. It's cost-effective and works very well.

Setting up my Frontpoint device was very simple. Frontpoint's people are always easy to contact and are very helpful. Since having the device, I feel so much better about being away. At least somebody is looking out for the house while we're gone.

We've used Frontpoint's home security service for about a year. Their pricing is really good and they have one of the shorter contract terms that we've seen. And I like that we can install the device ourselves and don't need to have somebody come out here to do it. It was easy installing our Frontpoint device. All the instructions were there. Moreover, they have great customer service. I called them a few times when we were setting up. Then we had an issue later on with the sensor and they were fantastic, helpful, and quick about it. It's also nice being able to have access to our system from my phone especially when we're not home and we forgot to set the alarm, and we get alerts too if the power has gone out. Great customer service!

I've used Frontpoint for around a year now and my favorite part is the app, it seems to be convenient. I also like the easy set up. However, it's not very loud at night and I can't really tell if it's going off or if there's something else like a dishwasher or dryer because the beep is of the same decibel. I set the alarm last night but my wife checked her phone this morning and saw that it wasn't on. So she opened the garage door and in fact it was on and it triggered the alarm but it didn't wake me up. I was upstairs with my son and neither of us woke up. It reminded me that this alarm is going off in our house and we're asleep at night through it. But their reps have always been great and the experience has been very decent. You get what you pay for. I would recommend it to people who live in a small place but not to those who have a house my size.

The installation of Frontpoint was very easy. Everything came in the mail and it was not a problem. There’s been a couple of times where we had one door that led to the garage that if we close it all the way, it would sometimes set the alarm off. But they’re always fantastic about it. We were totally satisfied till we sold our house in October last year. A couple of hundred dollars were expected for us to get out of the account early in advance because they simply had a two-year contract. To this day, they are still charging my husband and it was ludicrous that we're still paying. It was total dissatisfaction and we will never use Frontpoint again.

The main reason we had Frontpoint is for the fire alarm because we had animals in the house. If anything should have happen with them in the house, we would've wanted it taken care of. We have been arming and disarming the device from our phones as it's very convenient, and I don't think we've ever used the keypad to set the alarm.

Frontpoint has been my home security service provider for a year and my experience has been very satisfactory. I got what I was looking for. Installing the security device was straightforward, and I had very positive interactions with the representative that helped me over the phone. I use the app all the time for arming and disarming my system, and that is a huge plus. There are some cheaper providers out there so they might want to look at their pricing.

I've had Frontpoint for five years. I had it in my previous home in Minneapolis and then when I moved to Seattle, I purchased the same system again. The only thing that I didn’t purchase this time was the controls with the keychain that they carry because I didn’t feel that I needed that anymore. And so far, it's been good. We haven't had any issues and I really like it. I love the fact that we can download the application and we can manage the alarm from my cellphone. I also love the website which we can use to check everything online when we travel.

Installation of the system was quick and easy and their customer service has been good. I've been using Frontpoint for over a year now and I'm happy with it.

The security system was very simple to install. Devices came in a box and everything was labeled. We had to call initially and they made sure everything was activated, all the sensors were working and that was painless, and then we mounted the stuff up to the walls with the tape that came with it and it worked well. Their team was very professional and any questions I had they were able to answer. They even offered little pieces of advice.

Frontpoint is better than the previous system I had and I've been using their system for three years. It is connected to my iPhone and it is good. When the fire alarm came on, their team called me immediately if I have any question or problem in my house.

For a year and a half, we've had Frontpoint as our home security. It was pretty easy installing it and their people are always friendly. I use their app which makes accessing my system a lot easier. I basically feel more secure with it.

I've had a good experience with Frontpoint and I'm much happier with them than I was with Mautz, our previous provider. During installation, I needed an extender to get out far enough for the contractor on my garage door. But when I got it, I didn't think it'd reach. However, it did reach it but about a month or so afterwards, it was losing signal. I've never done anything about it though. Also, the Frontpoint team has always been good, courteous and did what they said they were gonna do. I've used the phone app too and it's great. It's much better than our old system.

Frontpoint's security device was super easy to install and their team was very easy to get along with. We use the arming and disarming feature all the time and I love it. I can make sure that my child got home, or if we forgot to arm it as we were walking out of the house, I can easily arm it from work. My husband is actually able to sleep at night since we installed their security device. It's easy to use, convenient, and gives us peace of mind.

The installation of my Frontpoint system was simple. So far, everything's working fine. In addition, their reps have been good whenever I've called. I have also used the app that gave me remote access before, but I cancelled it because I wasn't using it. Aside from that, Frontpoint is doing what it's supposed to do. I feel secure with the system.

I had ADT prior but I like Frontpoint. It was easy installing their system. However, the only thing I don't like about Frontpoint is that the devices are very expensive. I had a new feature to my existing plan, and they cost a lot of money. I was paying for the service, so I don't know why they charge me the amount for the devices. They're fine when I initially got the plan, but later on if I want to make changes, add new devices as I'm expanding in my home, they don't allow me to do that easily. But apart from that, It has been very good. I always use the mobile app and I like it because it's easy too. I wanted to get the video feature, but it was costing me close to $600 so I had to drop off.

AT&T's customer service sucks so I went looking for Frontpoint. Now, the only problem I'm having with Frontpoint is that I get false texts or emails when I set the alarm. But so far, I've been able to arm or disarm the system regardless of where I was. I've been using the system for about two years now.

We've used Frontpoint for eight months. Installing their system was fairly simple. I had to call one time for some information, but it was relatively simple once I called them. Their representatives have all been good, productive, and positive. My phone application works really good. I can arm and disarm the system and it shows me the status of everything. I had an automated call once. My wife had left the home and the garage door that goes from inside the garage to inside the house was ajar slightly, so it triggered the alarm and pointed that out to me that the door was open. It works pretty good. The only thing I’ve had trouble with was my password, I never could remember anything. But now that I have my password recorded where I could get it, I don’t have any issues with it at all.

Frontpoint is very good and have prompt response. I forgot the passcode and set off the alarm. They quickly called us to ask what’s going on.

So far everything is good. I don't like to do things myself but installing the devices were actually pretty easy. Also, the turning on and off seems to be pretty good. Frontpoint calls us pretty quickly when the alarm goes off.

We used a D-I-Y setup before using Frontpoint. It was straightforward and easy installing our security device and putting the cameras in the same spots where we had them before. We have managers who run the shop and deal with the alarm system a lot more often than we do. I used to be there everyday but over the past year or so, it's been mainly them using it and we haven't had any issues with the system.

Installing Frontpoint was easy and straightforward. I stuck everything on and turned on the main unit. I have the remote on my kitchen, and use the camera to keep an eye on the house when I'm away. It's good and doesn't lag. Their team was great. I had a few false alarms in the kitchen and they called right away and were very nice about it. So far I like all the experiences I've had with them. The staff is very nice and courteous, and the system seems to work perfectly fine even when the electricity goes out. It's great knowing that I'm not going to come home to a house that's going to burn down or flood. Actually, the most important is the flood sensor. That's the biggest peace of mind, because last year there was flooding two streets away from me. I'm happy with Frontpoint.

Installing the device from Frontpoint was very easy and I feel safe with it. If I left the house and I wanted to check if I armed my house, all I need to do is go to the app and I can see their actual status. Their team is also very helpful. I want to upgrade to a new keypad, if that's been offered.

I did a global search trying to find a security system that didn't require us to have a landline and that I could self-install, then I found Frontpoint. The installation was really easy because they shipped all the parts and then I called in and they walked me through it. It was done under 20 minutes. I also got Frontpoint because I have a really bad anxiety about being home alone at night, and it made me feel better. I've always had really great interactions with their team. They're really helpful especially because I'm not a tech-savvy, and I also have an issue with my motion detector setting off because of my pet. They had to walk me through replacing that, too. It's great that they have the app because sometimes I forget to set it as I leave the house and then I set it from my car. As long as nobody else can get into my phone and mess around with my security system, I'm good.

Frontpoint is much better than the previous system I had. When installing their system, I got on the phone with the support base and that was the first time I talked to them. It was very easy to install. We added all the sensors, programmed them and set them with the main website interface. And we were good to go. It didn't even take an hour. The only other time I’ve had to call was to reset the alarm off. As we were getting in the house we had the garage door sensor set, and didn’t realize that it would trigger the 30-second timer. It went off by the time we got in, but they were very nice. They asked me for my password, I did that, and killed the alarm.

I like that I can arm and disarm the system from the app in my phone when I'm in bed at night, after I leave the house and I forget, or if my in-laws come over when we're out of town to take care of the animals. It's very convenient. Although one day, I armed the alarm because I was leaving other people in my house, and I opened the door when I came home and I disarmed it quickly, but nobody called us. We have accidentally done that and nobody has ever called. Whereas I remember with our old service, people would call just to know if everything was okay. Although, I haven't had a problem, honestly, sometimes I wonder if it will really work.

I've had a good experience with Frontpoint. We installed the security device ourselves and it's been fairly straightforward. I have three other homes and they all have the system. We can arm or disarm our device from our smartphone and I certainly feel better about having Frontpoint. I'm happy with it.

My initial discussions with the guys from Frontpoint were positive and pleasant. They have an excellent customer service and within 10-15 min of conversation, I was able to get a lot of my questions answered, which led me to using them. Their system was easy to install and I use their app daily as well. It definitely makes life a lot easier and more convenient. I like the alerts that I can get just in case I forget to turn on the system at a specific time, and that really helps. In addition, I feel more secure with the system, though there are additional things that I like to do in the future as far as webcam use. It's a great product and I like the flexibility and ease of use. I would recommend to buy Frontpoint.

I was doing online research comparing different providers, customer and user feedback and found that Frontpoint was the best choice at that time. We've had it a little under a year now. It was easy installing the system and their staff have been professional too. Their interactive features were good especially getting the notifications. So far, my wife feels more secure with the system, however, she's questioning my decision about paying so much. I talked to Frontpoint about their pricing a month ago. Other providers like my kid's have the same features for much less money.

I've been using Frontpoint for a year and a half and it's been great. I was overwhelmed with the installation. I had no idea what was going on because they just shipped the system to me, and I called them as I'm not tech savvy and I couldn’t figure it out. They were nice and just walked me through it. Also, when they call when the alarm goes off, they’re concerned. I have a Blackberry and haven't used their interactive features as they don’t have it available for my phone, so it would be helpful if they could put something for Blackberry.

Had a very enjoyable experience with Frontpoint. The system is easy to setup and they have great customer service. They also have a fast response time, whether it's for a false alarm or not.

I've been using Frontpoint for a little over a year and installing it was moderately easy. It's been a good experience with the company on the whole and I feel safer with the security system.

I looked up security systems on the web and Frontpoint was one of the top rated ones. I've been with them for a year and a half. Their highly technical advice worked well. It was easy to install as the instructions were detailed enough for me. I control our security system mainly on the phone. This makes it much easier to use. I can look at the place while I'm gone and that makes it nice.

I like where I live and I had always felt secure. And then I had a break-in in the summer of 2014 and I did not want to stay in my home after that. I was looking for a security system, and my nephew had Frontpoint and was happy with it so I decided to go with them. I like the remote which I use often, and I also have the app on my phone to check if somebody is in my house. The service is good whenever I’ve had any contact with them. A week ago, Saturday, I was at a wedding and I had my fiancé's dog at the house and I forgot. When I left, I put the alarm on and I forgot the dog would be moving around, and Frontpoint called and were very good. The system provides a sense of security and I feel a lot more secure.

Before having Frontpoint, I had a different service but it was more high-tech. With Frontpoint, it was easy and I did everything including the installation. I also use the mobile app sometimes. The only issue that I had with the alarm system was that it's not compatible with all door frames. I had them sent out extra padding because the door frame didn't match up right and the alarm would go off sporadically because it wasn't reading the sensor right. I never had an issue with it aside from that.

I have had Frontpoint as a security provider on the rental property I have in another state for two years. Its is easy to work with. I installed the security device however I'm not an end user of Frontpoint, but it seems to be okay since I haven't had any complaints from my renters.

Frontpoint has been providing home security service to us for about 18 months. It was pretty straightforward installing the device so I didn’t have any problems. I had trouble when one of the items wouldn't stick, so I called them to check and we got that resolved. We feel safe with their security system here. I'm comfortable with it.

Installing the device was very simple. The connection, adding the sensors, and calling to set it up and get it activated were very easy. The people at Frontpoint are really responsive when my alarm goes off. They call me and it’s always been pleasant. I use the app all the time and it's a definite benefit especially when the alarm goes off, because I can see what sensors have been triggered and determine if it’s actually a false alarm or not. It’s a huge help.

I went with Frontpoint because they had a cheaper rate. I had one of their people to come out and install the device because I wasn't able to do it on my own. Their team is friendly and able to answer my questions. My only issue is that the motion detector at the backdoor constantly falls since day 1 and I'm paying for it. The adhesive is no good and doesn't stick well. So I haven't had that service from the start. But I’m somewhat satisfied overall.

I had Brink's as my previous security provider but Frontpoint is better. Installing it was very easy and it came in a kit. I feel safer in a way, because I'm not home by myself and a stranger can come and look at my house and entryways. The communications with their team were very nice as well. I'd recommend them.

My nephew had put the original Frontpoint security device up but, I got one on my front door that keeps popping off and I’ve never been able to use it. I’m not pleased with the device and its price and I am trying to replace it. I am very dissatisfied.

Installing Frontpoint was very easy and user-friendly. Their staff was very customer-friendly and have always resolved everything quickly.

I had a couple of security providers before I had Frontpoint - TCA and ADT. I have been with Frontpoint for two years and it was also the first time I've dealt with a security company that had the mobile app, which I like and use all the time. There was nothing to the installation of the system. The guys would call me whenever the alarm goes off. Since I've had them, it's been nice and quiet.

I’m not an installation genius, but I found Frontpoint real easy to set up. We’ve phoned them a couple of times and we had knowledgeable people that could help us in what ever we needed all the times. We’ve armed and disarmed the system from our mobile app a number of times and it’s one of the best things we have especially when we’re down here in California for the winter time. The first time we went down to California, we purchased a separate temperature sensor for the house that would send us readings that we could get on the computer. We’ve never had any problems with the sensors. I’d recommend Frontpoint.

I didn't have any problem at all installing the security device. Frontpoint is kind of your road to security with a couple of checkpoints in between. So, if that's what a person wants and it's affordable, then Frontpoint is great for that. I'm satisfied with it.

We moved to Memphis area which has high crimes, so we bought Frontpoint security device to feel more secure in our house. We set up the system downstairs. We have our bedrooms upstairs and at night, we could walk around upstairs with no problem. It was very good. Additionally, I'd arm and disarm the system through the remote access. When we're not at home, I'm on my phone watching the camera, so all was great.

Installing our Frontpoint was simple. The team was very patient and I've always been more than pleased with them. I receive notifications all the time and use the app constantly to turn on lights, tweak the temperature in the house, and to arm and disarm the device for people that may come in and out if they don't feel comfortable doing it sometimes. We have two homes that we use it at and have peace of mind since. My husband is out of town a lot so it's nice to know that when he's gone, I have that extra layer of comfort. It's also a great babysitter as I can tell when the kids come in and out. It's the biggest thing especially with the kids. When I am not supposed to be there or when I am not supposed to have friends there, I know that something is going on if the doors open in 10 or 20 times. Overall, it is excellent.

We do not use Frontpoint that much - we use it on vacation but it's fine. Installing their device was very straightforward but when we first got the system, there was a problem with one of the sensors. We called them and they sent us another replacement. We like it.

I read the instructions for the Fronpoint device and did what it said, so installing it was smooth as glass. It is also cheaper than my previous security provider, and I get the same coverage. The few interactions that I have had with their team have always been pleasant and professional. Their phone app is handy, particularly since here in San Jose, the Police Department will not respond to burglar alarms. They will only respond if someone in the house will call and tell them that someone is breaking in. So having the ability to get that notification and go to my security cameras allows me to have a good control over what's going on. And knowing that I'll get a notification on my phone quickly when something happens is nice as well. Everything was exactly as advertised, very easy installation and the level of coverage has been more than adequate. I'm very happy with where I am.

I use Frontpoint for my business and have been using it for about 18 months. Installation was super easy and their people were helpful during the procedure. I called them up and they walked me through it. It only took me 10 minutes to do it. Their mobile app is also fantastic. Since using them, I feel secure. I don't really go to bed at night wondering if somebody is going to break in. The pricing is great and their customer service is really solid.

Being able to manage and control my security system using my smart phone is an essential feature and I'm very pleased with it. My wife feels more secure since we had it. I had a problem with the sensors and the Frontpoint team walked me through it and helped me correct the problem. I also have a problem with their new control panel, which I think is overpriced. Frontpoint should review their pricing for their best interest.

I love Frontpoint. We have been using them as our home security service provider for over a year, and I have had professional interactions with their team. It was very simple to install the security device which is one of the reasons I chose them. I use the mobile app all the time, and it is simple and great. I feel more secure since installing our security device.

My husband and I love Frontpoint. We feel secure because of it. One time, I set the system's motion detector up before I went to the hospital to get an MRI. But somehow, our dog has set the alarm off. My husband didn't know because the Frontpoint people were calling my phone so they sent the police to come and look and they saw nothing was up, which was good. In addition, the little app on the phone is perfect because I can control the alarm from my phone - I don't even have to be at home. Like the other day, my husband left in the morning to walk the dog and didn't realize that he hadn't disarmed the alarm before he left. I was upstairs and it started buzzing so I disarmed it from my phone instead of having to run all the way downstairs to manually turn it off.

I like Frontpoint a lot. The interactions that I had with them have all been very good, professional, and concise. Their mobile app is also outstanding. We definitely feel safer since using Frontpoint. Overall, we're very satisfied with it.