Frontpoint Reviews

I've had Frontpoint home security for about a year and a half and they are definitely a lot better with the cellular service than my previous provider. And installing the Frontpoint security system was fairly simple and very easy because you just put the contacts on and the representative walked you through exactly everything about the startup and setup, and the system has worked fantastic. And it's great to be able to access the system remotely. Although there were some dead spots where there was no cellular service, but that's not really common.

Installing the system was very easy, although, one of the window sensors that has the double stick tape fell off and I had to put a couple of stick tapes to stick them back on the wall. Other than that, it's been fine. We like the advantage of being wireless so we can check on things. Our previous provider was just a local company and were basic where they tape everything. With Frontpoint, we use the phone app for the system all time and we have a little more peace of mind when we check online. Overall, Frontpoint provides excellent service and I've already recommended them to our neighbor.

Frontpoint is straightforward. I've used them as my home security service provider for a year and a half and it was very simple and easy to install my device. I've also used the app on my phone and online. They have a good process.

I've had Frontpoint for about a year and a half since I bought a house. Installing the security system was easy to do and the service person on the other end was very helpful. I have the regular alarm and I love the fact that it's portable and I can take it with me. The other ones that I've used in the past were all wired to the house. Overall, I definitely feel safer with Frontpoint security system. I've told a few people about it and I think they've signed on.

Installing Frontpoint’s security device was a pretty easy thing to do. I’ve had it a little over a year now and I recommended Frontpoint to a friend.

Before using Frontpoint, we had a local database provider's system built into our home. Soon we had enough problems with that system so we shut it down and transferred to Frontpoint. It was recommended to me by a friend who had installed it himself. I'm 5 feet tall and my borders are mostly 80 inches so installing the device was a little fun - I used ladders and the process turned out fine since the directions were nice and clear. I did have a few questions at the beginning but they were answered very well by their team. I also found their website to be very helpful.

The phone feature and the fact that I can easily install it myself were the reasons I went with Frontpoint as my home security provider. I've been using them now for close to a year and a half. Installing my security device was as easy as it could get. I use the phone app all the time and it's very convenient to use. Now that I have the phone app, I wouldn't buy a system without it.

I first got to know about Frontpoint from TheWirecutter.com, a technology review site. Installation was straightforward; mounting the device on the ceiling is a little tricky but it's mainly due to me not wanting to mount it there in the first place - nothing to do with Frontpoint. I've been with them for a year-ish and I'm quite surprised about the caliber of people that they have. It's unusual to find people that good in those sorts of roles. It's a must for me to use their mobile app since it's how I interact with the system. Them being an online-only company, it's helpful that I've been able to get stuff really quickly when I need it.

The first system Frontpoint gave us is not sensitive and we had lots of problem with it. It was designed for detection if I put it at a chest height but that gives me no visibility and a lot of time, one can crawl underneath it and enter the house without being detected - I tried it myself. They also didn't offer any help in setting it up. Moreover, the three-year contract period is too long and I cannot get to get out of it. The price may be low but it doesn't do the job.

I heard about Frontpoint from a friend and I eventually got them as my home security provider. Installation of the device was pretty easy, with their team members being friendly and able to answer all of my questions. I feel a little bit safer and have peace of mind when I come to work now that I have Frontpoint. We have some boys that were trying to still break in the house even when I had it installed and I think they finally got caught. I'd recommend this company.

I have used Frontpoint as our home security service provider for about 2 years. I chose Frontpoint because of all the features of the equipment. It seemed to have everything that I was looking for as well as ease of installation. I could install it myself without hiring someone to do it. I followed the instructions provided by Frontpoint and everything was easy to set up. I think that the access and control of the system on the go is a very useful feature of the system. Wherever I am and I have internet access, I'm able to control the system. So that's a very useful and desirable feature especially in these times of everything being able to connect via the internet. All have gone well so far with the representatives. Everybody has been very professional and courteous and helpful. I definitely would recommend them to a friend.

I have no complaints. For me, it was a good experience.

Frontpoint has been our home security service provider for about a year. Their people have always been professional, very proficient, and always answer the phone quickly. It has been a wonderful experience with them.

I've used a couple of different home security providers before like ADT and a local company but Frontpoint's customer service was really good and I could pick the components that I want and install it myself which was really simple. I've used Frontpoint for 3 years already. The customer agent stayed with me on the phone during the whole process and if there was troubleshooting that needed to be done, they were right there. By the end of the phone call, I had a system and it was communicating with central office. It reminds me if I do forget which seems to work really well. Just knowing if they come and cut the phone lines and cut the power lines, it's still gonna work. All in all, it's a good company. They have a good product and seems like they continue to add more products to the product line. This makes it easier to use and covers more exposure.

I had a great experience with Frontpoint. Installing our security device was easy and it's great to be able to access and control the system on the go.

I'm using Frontpoint for a little over a year now and it's my first security provider. It was all weird because I just installed it myself. I'm all thinking it's like cable and I was expecting somebody to come in, but it was easy. I just set it on and it works, the whole motion thing. And then calling was easy. The frontpoint team was friendly. But I think it's scary to have control using an app on my phone because what if someone deactivates it and if they figure out my password and I don't know how to fix it.

Frontpoint is a very good company. They're very "customer-centric" and have done a good job for me. After we identified what type of products we needed for my house, they got to me in a couple of days and then walked me through how to set up the system. Ultimately, I had one challenge with one of its elements but I called them up and they sent me a new one, and got it all taken cared of so it was easy. It's very beneficial to be able to remotely manage the system. Having the ability to do that and that flexibility works out very well. But I haven't done it much. I would just set it and go if I need to. Because of the system I have a lot greater comfort level knowing that if there was an issue we would know about it as opposed to walking into a house not knowing what to expect.

After talking to my friend who had experience with other home security providers and switched to Frontpoint, I investigated the company and decided to go with them. I talked to them and consulted about what kind of system and capabilities I needed. They were very helpful, informative, reasonable, and didn’t try to oversell me something I wasn’t ready for. Then the installation process, which was very easy. I had it up and running in 30 minutes, and their team was also patient. It took 3 rounds of calls to decide what I wanted to do but they were there, and they let me decide on my timetable.

I had no issues installing my Frontpoint security system. I use the mobile app and it's good being able to manage and control the system anytime, anywhere. Overall experience with Frontpoint has been good.

I'm very happy with Frontpoint. Setting up the system was easy and the very first sales person I talked to was so great. He answered my questions and had a great manner. Whoever trains their customer service people have a uniform style and it's very effective, comfortable and gets right down to the issue in a most supportive way. And I don't think it's a fluke that it's just one good person, it's something through the company and I really appreciate that with Frontpoint. Overall, my experience has been excellent, I have recommended them to friends and now in my mother's house.

Frontpoint is wonderful. I have no problems with them and I love my alarm.

One of our neighbors was using Frontpoint and they recommended it. Setting up the system was fairly straightforward and simple plus their representatives were responsive. I use the alarm.com app on my phone and it works very well for us in terms of practicality.

I'm very satisfied with Frontpoint. But I had to pay somebody to come out here and install it because Saint Louis has additional rules about installing security systems. All I did was take off the stickers and stick them where I was told. After the installer left, I moved a couple because they were falling off, so that sucked. I could've very easily done it myself. But since having the alarm system, my sense of security has improved. I use the system through the app and it's very convenient.

I've used Frontpoint for almost two years. I had ADT before in Maryland and since it was difficult for me to get ADT in the new home and Frontpoint was available, I chose Frontpoint. The installation wasn't as easy as I thought, but once I had a girl friend helped me and that was good. Also, their representatives are all very nice, supportive and spend a lot of time with me on the phone. They're good, answered all my questions and available when called. I've also tried arming or disarming from my computer or phone and that's quite easy.

We've been a Frontpoint user for about a year and we're happy with it. Installation was easy and their team has been good. Whenever we have an alarm or something goes off, they call very promptly and they've been very helpful with any kind of issues we've had with alarms. With regards to camera, I have a camera system as well so I kind of use those in conjunction with one another and I really like the ability to look at my cameras and then be able to turn on if somebody forgot to turn on the alarm. I can look at the camera to see if somebody is there and if they're not, I can turn it on safely and know that I'm not going to have a false alarm, so that's kind of nice. The mobile app is awesome too. That's a great feature. I do feel more secure since installation of this Frontpoint system.

I've had Frontpoint for six months now. I've had ADT before, but I like Frontpoint better because they're more responsive and have a lot more camera coverage and coverage inside, and I get more value for money. I was really busy so I had people who set up systems to install the device. Although they don't normally set wireless systems, they still did everything they can to set it all up, and they like the system as well. Now having the Frontpoint system installed, I've never had any false complaints.

I used Frontpoint mostly when I'm out of town. I used to have ADT for three or four years, but I prefer Frontpoint. My son, who lives in Houston, was the one who recommended them and set up everything. We've been doing quite well, and the only time I had to talk to anybody in Frontpoint was when I had water damage. They called right away, and were very good. In fact, my insurance guy was very impressed about the way they handled everything for me.

I was researching and found that Frontpoint was a good option for my house so I trusted them. I have been using them for about six months now. Installing the system was a straightforward and easy experience. Once I had a sensor not working, I just called up their representatives and they replaced it. They were friendly and were able to help take care of my problem quickly. I use my cellphone to try the system's interactive features such as being able to arm and disarm it. It's working pretty well. I use the system all the time and I feel confident having it.

I’m home most of the time and once I got Frontpoint's alarms on the doors and I can hear them opening, I feel safer. FrontPoint's customer service has been great. Overall, they were all very helpful and considerate.

I went on the internet and saw that Frontpoint was number one so I got them as my home security provider and been with them for more than a year. Installing the Frontpoint security device was very easy and talking to their representatives was really nice. I have the front door, back door and motion detector installed. And being able to access and control the system on the go is very useful, especially when you need someone else to go into your house. Everything has been great with them so I'm not going anywhere else anytime soon.

We've had Frontpoint for a year now but we've always had a dog and I never felt the need to have a security system other than when we didn't have dogs. Installing their security device was easy and simple and everything was labeled and the directions were easy to follow. However, I need to talk to Frontpoint reps since we have a small dog now. I may be wrong, but they had told me that a small dog couldn't set off the alarm. I'm not able to use it much now except at night and I don't like that so I have to see if that's a possibility since I don't want him setting it off. Nevertheless, they are very easy to talk to and work things out if you have a problem. I'm very pleased with the service so far.

We have been using Frontpoint as our home security service provider for about a year and a half. We decided to use Frontpoint over another home security provider because of the recommendation on Angie's List. The staff are always fantastic. But as of late, our experience with Frontpoint is not so great. We're having some technical issues and I don't have time to work them out with the technician. I haven't been home long enough to sort what the issues are. Overall, we're happy and hopefully we'll get them sorted.

I have used Frontpoint as my home security provider for 18 months. They were consistently being reviewed as one of the best home security systems. My parents had already selected them and were very happy. Installing the Frontpoint device was very easy and they were extremely helpful. The only challenging part was finding an appropriate place for one of the windows I wanted to secure, because of how that window was designed. Then a few months ago, we decided to add a couple of sensors. They were very helpful walking us through the process and making sure everything was up and running.

Everything is fine with our Frontpoint and I don't have any problems at this point of the game.

Installing the Frontpoint system was pretty good though it was a little more complicated than what they made it out to be. But ultimately, they were pretty helpful and we got it going even though it took a little longer. The installation team was pleasant and helpful whenever I had to call them. Frontpoint needs to be a little more innovative in the use of video. Video cameras are getting to where you can watch, see your house through the internet. It's one thing to have the alerts and alarms but other kinds of solutions that will incorporate video will be good, too. It didn't seem well integrated. It's a lot harder to install than what some of the competitors may be.

I had some frustrating moments in installing Frontpoint because some of it didn't fit in the doors right. Nevertheless, their team has been good, and having the system definitely helps.

I've been having a great experience with Frontpoint and there's really no issue. I only had an alarm go off one time, they called right away and it was fine. I would recommend them to a friend.

Setting up my Frontpoint system was easy. I've used the mobile app and it's wonderful. I haven't had an opportunity to use some of the camera options and other features, but since setting it up I've had more peace of mind, I feel safe when I leave my home unattended and I sleep easier.

Installing Frontpoint was very self-explanatory and easy. I've had it for a year and a half now. I feel much better even with the chimes when the doors open and shut. I have little kids, so it’s nice to know that I can always hear them come and go.

The system was very easy to set up. We've been using it for two years now and so far everything's fine. It's very easy to maintain.

I'm pleased with Frontpoint. They have readily accessible telephone assistance. Plus the unit and the system is as simple as its promoted to be. Overall experience with them has been positive. Highly recommended!

I did some online search and I found that Frontpoint has good online reviews, that's why I went with them. I installed the system myself and it was relatively easy. One time, I had a water leak and they responded quickly.

Frontpoint's mobile app is not worth crap and my lighting device hasn't worked super good. However, the installation guys were great to help me when I've had to call in one time. I have no complaints other than that it doesn't work the way it should. Nevertheless, everything seems to be good though I'm looking to end it once my period's over since I don't want to spend $42 a month for that. Nobody's contacted and bothered me so that's a plus and I like that.

Setting up my Frontpoint system was easy. I just needed to call them when we activated it. There was no problem. We've had it for about a year now. I use the computer quite a bit to check on it and I can see stuff on the website that way. I also use their phone app.

My experience with Frontpoint has been excellent so far. Everything is perfect - the monitoring is really quick and the app works great. I have recommended it to a friend.

Frontpoint has been our home security provider for a little over a year. I really like that the overall setup was really straightforward and easy, it was a no-brainer. We have all the interactive features and I like being able to access the controls remotely. Having Frontpoint is a good thing and I'm extremely satisfied with my experience.

I'm happy with Frontpoint. Installing the device is simple.

We went with Frontpoint because our previous provider did not tell us that our alarm wasn't working when we disconnect our landline phone. We set it every day thinking that it was working. And then we found out about it a year later from a letter that they sent in the mail. Luckily, there was not a break-in or something that happened. But we paid for that every single month thinking that we were protected and we didn't know that we werent.

We've had Frontpoint for a little over a year now. It is our first experience with an alarm system. Installing it was quite easy. They had given instructions in the kit and had everything in it that was needed and they have an installing team that walked me through what I needed to put in the installation and made sure everything was fine. I had one or two instances when I had to call and talk to them - whenever we had some accidental alarms - and it’s always been very good and prompt service. The alarm system is as advertised and we’ve been quite happy with it. It's nice that we have access to it from anywhere. I have the door monitors. I get alerts whenever the doors are left open.

I installed Frontpoint mainly for my wife because I'm gone a lot and I make sure she has peace of mind knowing that she's protected. My wife and I feel a lot safer with Frontpoint in our home. It wasn't hard to set up the device. We use the app to control and monitor the system all the time, which is a great feature. Frontpoint has been great and I have no complaints.

My home had been broken into so I researched about home security and now, I have been using Frontpoint for a year and a couple of months. Installing the device has been easy and I had good interactions with their people. I feel better after installing the device, but the only worry I had is the delay of getting somebody in our house in the event something happens. Other than that, I would recommend Frontpoint to my friends.

Installing the Frontpoint device was easy. I had to troubleshoot a couple of spots but it was because of how my doorways are, and it had nothing to do with the equipment that they sent. The equipment was nice. I just needed to take off the sticker and put it on there. The people from Frontpoint were very professional, friendly, and helpful. At the beginning, I thought I was having some issues with them because the alarm would go off and they wouldn’t help but I finally spoke with somebody and they told me that the reason that was happening is because we weren’t giving the correct code word that we had set up at the beginning. So once that was fixed, everything was fine.

It’s straightforward installing everything and Frontpoint team was friendly and helpful. It's also good to have access anywhere at anytime using their app on the phone. However, the device hasn’t always worked perfectly. There’s been a few false alarms and their equipment’s not the best. Security went through it, and the company was helpful, tried to resolve issues as best they can over the phone. Overall, good service, poor equipment.

Installing the Frontpoint security device wasn't too difficult at all. I build houses for a living so the explanation, as far as instructions are concerned, was pretty elementary to me. And the Frontpoint team have always been pleasant and were able to handle my situation anytime I had to call them. And, I frequently use the interactive features on my smartphone and I enjoy being able to access and control the system on the go. Overall, Frontpoint is very dependable and having their system gives me peace of mind knowing when my doors or windows are open when I'm away from home.

My experience with Frontpoint has been very good. I had ADT before and had a lot of issues in our house they couldn't seem to resolve. We got tired of having them constantly coming out - the system was old. The technicians that came out were very nice but when we called the higher ups to tell them that things weren't working, they didn't seem to care which was annoying. We used them for almost 25 years.

I like the cellular and wireless security system from Frontpoint. Setting up the system was easy and the Frontpoint staff have all been good. I've tried arming and disarming my home using the smartphone app and it's been easy. So far, Frontpoint seems to do what it says it's gonna do.

Installing my Frontpoint device was very simple - it had clear and easy to follow instructions. I also had a pleasant interaction with their team. It’s not too complicated to get a hold of someone from the company. I use the mobile app to turn my system on and off, and it’s very useful. I feel more secure and I’m happy with my experience.

I have used Frontpoint about a year or so and installing the security device was fairly easy. And talking to the Frontpoint team was good and pleasant. I feel safer now that I have Frontpoint security system installed in my house and it's good that I am able to access it anytime and anywhere with my smartphone. Although I didn't realize that I was locked in a 3-year contract because I heard commercials now indicate that they don't lock you into a contract if you're self-installed. My job has been a hit or miss lately on whether I'll be able to hang on or not. But overall, it's been good.

Frontpoint has been awesome. I like it because it does what it has to do. Their customer service is great and when I talk to them they are always nice and helpful. I would recommend them.

We've used Frontpoint for a few months now. Setting it up was not at all difficult. And we liked the Frontpoint team. We had a couple of interactions with them, not a real kind of danger or anything. But it was one where I was pinged because of cooking, there was a smoke and the switch went off. The response was pretty quick by the team and they were courteous. We used to have ADT. They’re pretty similar in the response time and the safety. But the good thing about Frontpoint is that it doesn’t have wires, and we can control it from our phone. It’s easy and the system is portable. I can take it to where I move and I can control it from anywhere I am. I highly recommend Frontpoint. In fact, I've already recommended it to many friends.

We signed up with Frontpoint in April of last year. Everyone at Frontpoint was helpful, but I don’t think they were honest about what kind of protection it is. I don’t understand why the motion sensors don’t work. I also don’t have a good feeling about it that’s why we don’t use it. We want to refund our money. We bought it because we were going on vacation, but our experience with them is disappointing and it had us misled. We used ADT before and ADT is much better.

We've used Frontpoint for a couple of years now and we've got it at two different places. But we’re not real happy with the charges. A local outfit is on television advertising the same product and service as Frontpoint for $15 a month. We're paying over $30.

We've been with Frontpoint for more than a year now. Installing the security device was easy and the team at Frontpoint was very pleasant. I had a problem with the battery and it got solved very quickly. Everything went smoothly. Compared with Comcast, my home security provider before, it's a night and day difference. Since installing the Frontpoint security device I feel more safer. Gives me peace of mind. The system is easy to use and the interactive features have been pretty good. I know when my wife comes in or when I leave something open.

Setting up my Frontpoint security system was very easy. And any time we had questions, we just called them and they walked us through it. It's pretty self-sufficient, self-explanatory and everything came provided. Once we were finished, we just called them and they activated the system. It was a great experience because we did it ourselves but then were able to consult with them when we had any trouble.

We've had Front Point Security for about two years. The system was easy to install and is easy to use. We feel safe and secure at home or away from home, with the alert turned on. We can even turn it on from a distance, using apps on our cell phone. We can look for activity from our computers, anywhere there is Wi-Fi. We love the system's simplicity and reliability. We've had to contact the office a few times and reps. There were always pleasant and helpful.

My experience with Frontpoint has been fine and acceptable. I don't have a lot of interaction with them unless I'm broken into. When I'm out of town, I don't talk to them a lot. When I've called them to change my credit card number, that's gone seamlessly. But at the end of the day their price is too high at $43 a month for security and most of the companies would charge for completely less.

I have been using Frontpoint as my home security provider for 1 year and 4 months, but I had another provider somewhere else. I get better response from Frontpoint when I have a problem. I had a pretty straight forward experience when I was installing the device. I had a lot of questions but their team was very helpful in terms of answering them. Since installing my system, I feel like my house is secured. It's good.

I've been using Frontpoint for about a year now. The installation was simple and easy. You have to follow some guidelines and talk to tech support so that you don’t screw up installing the motions. Also, it’s nice that there is a satellite built into the system which I haven’t seen before. Other systems, they can connect to the internet but have to do so through your router while this one has a cellular connection so I like that. I only control the system with the interactive features and it's great that I'm able to arm and disarm through an app like what I've experienced in the past. It's a quality service and a better monitoring so I would put it in an ADT range, a class above some of the budget like NextAlarm that are $12 and $15 a month. But I wish it was a little bit less expensive. It’s fairly valued right now but to be a good value, I would want it to be in a 30-dollar range.

Installing the security device was a very simple operation - easy to do following instructions. I have been using them for about a year now. Their team was fine and answers the questions when I call. I'll let them know when I go on vacation and let somebody else take it. They're very flexible and handy, and helpful. I had an incident happen but it was my fault, and they told me how to take care of it. This system is used when we're traveling. I was down south Florida on vacation and my son needs to get in the house and I could operate if from there, turn it on and off. It’s easy to do. When the alarm went off, they immediately called me first and then they told me how to correct that. All in all, I'm happy with Frontpoint, they're pretty good.

I recommend Frontpoint. When I had issues, they were taken care of promptly, I didn't have to wait for somebody online or on the phone. The people I dealt with were knowledgeable. Even if an issue that came up that had to do with a product that was shipped, the person assigned by Frontpoint to handle it was able to describe simply how to take off the cover and fix it, it was really easy.

Customer service has been good. They've been helpful when I called.

Frontpoint is a self-installed system. I just had to get the quantity of devices for the doors and windows. I've used the Alarm.com app in the past to help me keep an eye on the armed system and it's convenient. I also use it to disarm the system if somebody needs to go in the house such as to fix the furnace. I'm working a lot out of town right now and the peace of mind is nice. I do not have to be worried about anything.

Overall, I'm satisfied with my experience with Frontpoint. Installation didn't require much, we can do it ourselves. It didn't have to get everything wired. It was very easy and more affordable. The company service they provided has been responsive. I haven't had to call for help. I haven't used it for a while, but when we have to use it and call for a service, people have been responsive. I'll recommend them.

We've been a Frontpoint user for over 2 years now. I like the ease of being able to set it up myself and that was a quick and easy process. I haven't had any issues with it such as false alarms or anything like that. I'm happy with it. There's a little bit more security in having Frontpoint system installed. It's really easy to use and I would recommend it.

I bought Frontpoint late last year for a new house I built. Installation was as simple as it could get. It takes about 15 minutes. The Frontpoint team was very responsive if I have questions or issues. I never had any problems at all. I use their app on my phone all the time. I'm sitting here in Florida, my home is in Pennsylvania. I just looked at my cameras a few minutes ago through the system.

I've been using Frontpoint for over a year now. I used to have a different security system in my prior house, but it was pre-wired. So in the house that I currently live in now, I had Frontpoint installed. It's been running fine, so I don't have any complaints. Its great because I have a young child so I can hear the door open. And I really like that about the alarm. Its nice even when I'm home alone.

It's been less than a year since we had Frontpoint and our experience is generally positive. It was easy installing the security device. We don’t have any cameras, but we use the app to manage our security system remotely, which is pretty cool.

I've had Frontpoint since the summer of 2013. I found it online and it was my first security provider. I was skeptical installing it at first 'cause I had to do it on my own. I was intimidated and very upset I had to install it, but it turned out to be really easy. The Frontpoint team was good too. They were helpful and knowledgeable. Once it came and I got on the phone with one of the representatives, I was walked through installing it. I also use their interactive features all the time. I love it. The app was one of the reasons I chose Frontpoint because sometimes I don't feel like walking over to turn it on. Sometimes I'm a the door and I forget. I have a reminder set in case I forget to do it. I also got a camera. It does make me feel safer. All in all, it was easy and I feel safe and secure with Frontpoint.

Installing the Frontpoint system was simple and easy. I called customer service and they walked me through the process. My interaction with them was a good experience. I also use their interactive features and like it a lot. I enjoyed being able to manage and control my system on the go. It's definitely nice to have a system especially when I travel because I didn't have that before. It's convenient and it works out well for me.

We had Frontpoint since July of 2014, and it’s a fantastic company. When we installed the device, it was a little tougher than I thought it would be. We had some issues getting certain things set up, particularly the garage alarm system. There were also a couple wall units that we had some issues with that we had to call someone from Frontpoint for help, and everybody we've ever contacted were very helpful, patient and nice. I use the mobile app almost every day, and it’s really good. However, every now and then, it has trouble connecting, and I would have to log in a couple of times to do so. We also added some more security into the basement area halfway through the year and got rid of the glass break feature, which didn’t work, so we had to send it back.

We're very happy with the service we've gotten. Everything's great. We like Frontpoint and would recommend them.

We've had Frontpoint for 14 months. We had ADT before and but I’m much happier with Frontpoint because it works better and it has garage monitoring. We also used them more than we did with ADT. The installation was very easy and I really have to do nothing. Once we got it, we set it up and we've been using it ever since. The guy I talked to from Frontpoint was very helpful and he explained it all to me. The app is very nice and we like it. Now that we have the security system, we have fewer worries and it’s nice to have the stay part so that if my wife is here by herself, she can do that and know she’s safe. And it’s a comfort to me knowing that she’s safe.

Since installing Frontpoint, I have fewer worries. Everything's fine other than the cost which was high and sometimes it's slow to respond. For the cost, it's not worth it. There are comparable companies that have the same monitor and capabilities for half the cost. I don't like the fact that it's a 2-year contract but once I get to 2 years, I'm gonna drop them and go with another competitor who's half the cost.

We purchased the security device from Frontpoint about a year ago. Installing the security device was way easier than I thought it would be and Frontpoint reps have been helpful and responsive. We've liked what we had so far, have no complaints and we feel safer with Frontpoint. We’ve had broken glasses happen in the kitchen and it sets off the alarm. That's not a big deal but the nice thing is that we know if it were an intruder our glass break system would have been doing its job.

I have been using Frontpoint as a home security provider for about a year now. It's simple, easy and does what it’s supposed to do. They gave me enough directions to install it myself, so it was great and I have no problem interacting with their team. With the security device, I'll be alerted when my house is broken into.

I would recommend Frontpoint, though it was very hard to set up on our internet and the components don't always stick together. They fall off the wall, which was causing issues.

Frontpoint is kinda expensive. But being able to control my system on the go is nice. I downloaded their app and it works fine. Everything went smooth during the device installation.

We got Frontpoint as our home security provider last year and we really enjoy having it. We switched to another system, but we did not like it, so we went back to Frontpoint again. The customer service is pretty good. We have the mobile app, and being able to control the security system from anywhere at anytime using my phone is pretty good. Since we installed the device, I have been feeling more safe compared to not having the system. It's very helpful to have it.

We've had Frontpoint for about a year and a half. ADT is very popular in my area but I decided to go with Frontpoint because of the reviews on the Internet. Installing the system was very easy and they have been excellent. Since then, I feel so much secure. However, if I did it again I would go with ADT because I have friends that the whole system was given to them all for free while I was locked into a three-year contract. I like Frontpoint but I don't know how ADT does it.

My family feels safer with Frontpoint. I'm sure they like it because I used to work at night so I wasn't around. We've had Frontpoint for close to 2 years and the service they provide is good. It is great being able to access the system from anywhere, at any time.

I've had Frontpoint for a little over a year. Installing their device was easy. Also, I'm using their web page and mobile app and it is cool that I can control my system anytime and anywhere. I'm happy with them.

It's probably been two years since we had Frontpoint, and so far it's been good. I had an incident happen right after I had it put in and we caught the people that were trying to break in. That security deal helped because they couldn't turn the thing off. Interactions with Frontpoint and everything else has been good. I’ve got service and I know it works. And they don’t blow my phone up and bug me about anything. They’re not trying to encourage me to spend more money. If I need them, they’re there for me.

Frontpoint is doing pretty good and works like it's supposed to. The only thing I got to figure out is how to change the battery in the control center because it's glued to my wall. But other than that, everything's fine. I haven't had a lick of problem.

Frontpoint is substantially better compared to my previous home security service and installing the Frontpoint security device was relatively easy. Having the alarm has definitely increased security at home.

I have been using Frontpoint for a year, but I had ADT before it. I like Frontpoint much better because the price that ADT was charging was a little too much for the same service. Installing the device was a 1-2-3 step, very easy and their team is great. I also use the app on my phone and the lights. I didn’t change up yet and get the cameras and other stuff that they offer. But I feel a little safe when I'm away from home. All in all, it's great.

I've been using Frontpoint as a home security provider for one year. We had ADT before Frontpoint for quite a few years. They were fine for a long time until we started having problems with the unit inside the house and they weren't very responsive in repairing the unit. Installing the Frontpoint system was very easy. I've used the mobile app and it works fine but we don't use it that much. I'm satisfied with what we have right now with Frontpoint.

We've been using Frontpoint as our home security service provider for almost two years. Installing their device was easy and straightforward, and we have no problem with them. Since then, we have peace of mind and feel safer.

It's been good using Frontpoint. It was easy to install but I still need to activate a couple of the last ones that I ordered since I didn't call back to have that done. My sense of security improved greatly since putting up the Frontpoint system.

Installation of the FrontPoint device was really straightforward. I didn't have any issues except when I moved it. The sensors don't really have a good adhesive. Another issue is I'd like to access my own personal account information (because it’s through a third party server). I can understand some of the security issues and concerns with that but again, it would be nice if it could be done. But other than that, the system and the online service work out well. All my interactions with their team are all positive. If I have to call for an issue, things are resolved pretty quickly. I've had a couple of false alarms and I know that I'll get a call quickly. Their response time is good. They provide all around good and reliable service.

I had ADT before but Frontpoint is much better. Most of my equipment was transferred from ADT and the only thing I replaced were the door sensors. I interact with their customer service team frequently and they are always great and very helpful. I use their phone app which I love because I often forget to set the alarm when I leave the house. It's very convenient and I didn't have that with ADT. They may have had that as a service but I didn't have it.

I’ve been using FrontPoint for about a year. I paid for them to install it however I just don’t feel like the installer was the greatest. They didn’t seem to have the cleanest finishes. However their team has been good. Anytime I call with a problem or a question, they’re responsive and they get things done. When I’ve had alarms, they respond almost instantly, which is great. I have the app on my phone to arm and disarm the system. I think in today’s world, its essential that you have that, so it’s good that they have it. I think it works fine. It’s like one of those things that either it works or it doesn’t. If it doesn’t, then it would just be worthless.

It's been a year and a half that I've been using Frontpoint for my gym business. It was easy to install, I just followed directions. They called me right away when the alarm went off a couple of times. The interactive feature is great because I know when my guys open up the gym.

I purchased Frontpoint because my daughter was sneaking out of the house and leaving with guys while we were all sleeping. She walks out the door now or even opens a window and I know what's going on at all times. Frontpoint has given me peace of mind.

I've been using Frontpoint for a couple of years already. Installing the system was straightforward and easy, just going along with the customer service over the phone. The only difference of not doing contracts was a little bit better but a little more expensive which is one of the biggest downsides to it because it costs more per month and I have to buy the sensors, whereas just getting the sensors along with the system. I haven't signed any month-to-month contract but I already had a good experience in the past with FrontPoint, so it's all good. Also, their mobile app is so fun. It's fine that they've added the experience and it works pretty well, but most of the alarm systems out there have the same systems but it's nice being able to monitor it from my phone.

The Frontpoint security device was real easy to install. I've had it for 14-15 months now. The team at Frontpoint was very helpful every time I call.

I have been with FrontPoint for about a year now and I have a good experience with them from installation to talking with their reps - not bad at all. I'd recommend them.

Installing Frontpoint's device has been easy to do even though the equipment is a bit outdated. The customer service for the most part has been top notch. I also use their mobile app all the time. But I'd like to have more flexibility like if I wanted to kick my front door open and just leave it open so the outside air could come in, it would quit notifying me every 2 minutes or 30 seconds that the door is open. But otherwise, I don't have a problem with them.

I'm very satisfied with Frontpoint's customer and technical support service. The installation walkthrough was very smooth as well. I'd recommend them to a friend.

In the beginning Frontpoint was very aggressive to make sure that we got everything, but after it's installed I never heard back from them. Last week, our garage door got opened because of the rainstorm and the security system started beeping and then we turned it off but we never received any calls. There's no followup. So I don’t know whether these people are really monitoring or not, and that's a real concern I have because we travel overseas. Also, initially I thought that somebody will come and assist us to set it up, but they just shipped it and then they called us to set it up remotely.

Our first and previous security provider for 25 years was difficult. They didn't always seem to know what was going on in my house. At first, we really liked them. Then when we moved to our new house about 11 years ago. We stayed with them, but we really didn't feel valued by that company and they knew us anymore. Other companies took over them. They were not very nice when we hired them to do our daughter's house, and she has to stay with them for 5 years. Since that time is up, she'll be out of there, and installing FrontPoint for her place.

I used to have ADT but Frontpoint's service is a lot better. This is new technology and it's more geared towards the customer doing their own work. If they're technically literate, it's a lot easier to deal with. I understood what to do, the instructions and help through the service desk allowed me to get the installations done well. Their team were all good. I recently had issues with one of the sensors that was causing false alarms. They couldn't pinpoint the issue but gave me suggestions to try to remedy the situation.

I've been with Frontpoint for about a year and a half. I had no problem installing their system - it was easy and simple. Their staff are also accessible and responsive to our needs.

Our Frontpoint security system seems to be working pretty good. I haven't had any problems or have the alarm go off recently. The one time it did, it was tripped accidentally because I realized that a curtain was blowing into it. The vent was blowing the curtains so it went off. At the time, I was telling the customer service rep to stay on the phone with me so I can make sure. I walked downstairs and checked to make sure if that was what was going on and I'm glad she stayed on the phone with me, and I figured it out.

I have no complaints with Frontpoint. It's good and I have recommended them.

Frontpoint has been my home security for a little less than a year. I couldn’t imagine an easier installation. You plug it in, everything is wireless. Just put them where you want to put them and then give them a call to activate and it's all done and ready to go. It's probably the easiest, simplest thing I've ever done. I also use the alarm.com app on my phone to arm and disarm the alarm and it's very good. I enjoy the fact that I can turn it on and off anytime, anywhere. Also, there's something called the geofence that they do. When my wife and I leave the house, we leave a certain radius around or a certain circle, and I can control how wide that circle is from my home. It automatically sends an alert and I can change the way that I get that alert: email, text or just a push notification on your phone that says, "Hey, you forgot to arm the alarm." And if one of us leaves and the other doesn’t, it doesn’t give us that alert. I can set it up how I want it.

Frontpoint has been great! We've had it for at least 6 or 8 months now. Dealing with them has been the best and though installing the device took a full day to do, it was fine since we also had 40 things to hook up. It’s a great product. We used to have Honeywell which is a 50-year-old product, but Frontpoint is modern so it’s much better.

Frontpoint’s system isn’t worth a hoot. Other people get to go in and out as they please and take everything I’ve got wherever they go. I don’t know how they’re getting in and out, but they’re doing it. They come in here while I’m gone, and I’m spending my money for nothing. I'm very dissatisfied.

It's been a year since using Frontpoint and I'm very happy with them. The installation was very simple and since then, I feel more comfortable.

I've had Frontpoint since I got the business, about a year and a half now. I turn it on every night. Initially we had some alarms that went off and I thought there was a break-in. I've come to find out that wasn't the case. The Frontpoint security system has been good. I was getting ready to expand, I was told they don't do fire alarms for businesses. I am disappointed with that because that is a problem for businesses.

I like Frontpoint, I've had it for almost 18 months. I chose them after doing research on ConsumerAffairs and other online rating sites. I just followed the instructions for the installation and I had a guy on the phone walking through so it was fairly simple. The system has these 30-second alarms to get in the door when the motion sensors are on and that really scared the heck out of my maids. They come tearing in 90 miles an hour to try to turn it off before the alarm turns on because its pretty loud. Other than that, it's good.

Frontpoint has been a great addition to our household and we've been very happy with it. Their people have been professional and were able to solve my questions. We like the Frontpoint's mobile app, which we use often. Since using the system, our security level has gone up.

We're very pleased with Frontpoint service. It's excellent.

It took me 20 minutes to install my Frontpoint device and it was really, really easy. We then called the company and they did the testing on it. Everything was working properly, and we never looked back. Their team was really positive, helpful, and on one occasion when we had a false alarm, they called me really late and asked if I was okay. We also like that if we forget to set the alarm when we leave the house, we can arm it while being away using the mobile app. Since installing our system, we’ve had peace of mind when we’re away from the house. I’d recommend them.

I've had Frontpoint for two years. It was very easy to set up and use. I also like their mobile app and I use it all the time. The whole system works in the background and don't interfere with my everyday life. It's everything I wanted in a security system - I don't have to deal with a big company and the billing is seamless. I'm very happy with Frontpoint.

We have Frontpoint since May of last year. My husband did the installation and it was easy. We only had one call and the team answered all my questions and were extremely helpful. The lack of having to deal with Frontpoint is positive in and of itself. In addition, we use their website to create new users in and take off their access. It's nice and very convenient to be able to manage our system. Moreover, it gives us peace of mind to have the security device. We've enjoyed having Frontpoint and I do recommend it to friends.

I've been using Frontpoint for almost 3 years. Installing our Frontpoint security device was totally easy. I also have their app, which I use all the time, on my phone. I feel better when we're not at home since at least something's watching over it. I like them and would recommend them. They provided simple, good and quality service.

I've had Frontpoint for a year and a half. The installation was really easy and I'm happy because the system works well.

It was easy to set up my FrontPoint. Their setup is based on the person that’s doing the installation or the process, so it works fine. I don’t have a lot of interaction with them on a regular basis, only at a bad time.

I got Frontpoint last year when somebody in my neighborhood had a break in through their garage door and then get into their house and steal their house. I have a small business and I have different things in my house. I found out that they had this really cool garage door sensor. I didn't have to disable the emergency release on the garage door. I could just put a sensor up there that would instantly alert me. Then I found out that it is associated with alarm.com so I could control and monitor it on my cell phone. So I went ahead and signed up for it.

Everything seems to be fine with Frontpoint. I would definitely recommend them.

I've used Frontpoint as my home security provider for about a year and a half. I chose them because I thought it was a good idea to go with them and it'd be an easy installation, which it was. Also, my wife has the mobile app on her phone, and it's good that we're able to manage and control the system like that on the go. Since the installation, we felt better and overall, my experience went smooth.

Installing Frontpoint's security device was really simple and my interactions with their team worked well. One morning, I was in a hurry and I rushed out the door without turning the alarm off. When I got halfway down my street, I got a phone call from them right away. Moreover, I use their smartphone app when we go away for a longer period of time to check on things. Their system is smooth and I don't even think about it that much other than to turn it on or off. If somebody wants a security system, Frontpoint is fine and I'd recommend them.

I found Frontpoint when I researched for a security system because my previous provider, ADT, were horrible people and a rip-off company. ADT will charge a fine for cancellation because, if no cancellation notice was put in, you're obligated for two years more. I've had Frontpoint for less than a year and a half and installing the security system was very easy. And, it's great to monitor it with my phone all the time. Overall, my experience with them has been good.

Installing Frontpoint's device was very simple. I get text messages from their smartphone app but wanted to receive messages when the doors of my house open and close but I don’t have that feature. I’ve called and they said they were going to update it but it hasn’t happened yet. I would also like to see video cameras that aren’t so expensive that we could use. I could go to Costco, buy a whole surveillance system and get 10 cameras for the price of one from them. However, everything's been good and I'm happy with Frontpoint.

I've been using Frontpoint for two years in June. They're the first home security provider I've ever used. The installation was slow because I had to install it myself. This is what I did not like. That's very, very poor and in my opinion, terrible. I don't think I should have to install it because I'm someone off the street that has never used it before and doesn't really know what to look for and how to look for that. I think when you're starting something new the people themselves should come out and install it for you and give you help with what to look for.

Installing the device was pretty straightforward. My console broke down lately and it was replaced. I made some calls to their team, more calls than I expected but they got it back to working. Plus their people have been cordial. I did get some glitches but it's been better than Vivint.

I've used Frontpoint for a little over a year and I have no complaints. I had another provider before and they both work the same however Frontpoint is just totally wireless. The installation of the device was pretty simple. I called and I was able to get assistance. It wasn't that hard at all. Also, I do have the mobile app, but I don't really use it.

I researched Frontline online, read a lot of reviews and went from there. I expected the installation to be a lot more difficult than it was, but it was really easy. So far, I haven't had any issues. But I had to call Frontpoint when one of the glass break monitors would beep periodically. This happened when we were keeping a couple of puppies for some friends - the puppies would get so loud, and the monitors would beep. They were able to help me take care of that issue. I haven't accessed the system from the computer, but I use the app to help in double-checking if I set the alarm on when I leave the house.

I chose Frontpoint because of two things - customer service and the unbiased customer reviews. Also, the service they offer, the ease to set up and ordering. I've had a pleasant experience all the way around with them. Overall, they are outstanding.

We're not impressed with Frontpoint because they wanted customers to sign on longer contracts, that’s ridiculous. We had a few issues with them because they didn't have a very good reception where we moved to. They said it would work and do stuff but it didn’t so we never used them. They called us when we got the system and told that we could get out of it if it wouldn’t work and now they won’t let us out of the contract so that was very irritating. We wanted to have it terminated by now but it's too long and we're not going to pay them out that much as they have a ridiculous termination fee.

I've used Frontpoint as my security provider for about a year now. Installing their security device was pretty easy. Also, I have the mobile app and I like it. Overall, it's easy and convenient and I would recommend them to a friend.

I've used Frontpoint for a year now. Installing the device was really easy and that's one of the reasons why I liked it. I've also tried their interactive features. The Frontpoint team is excellent and I would recommend them.

We've been using Frontpoint security system under a year. It was super easy to install. Their mobile app is a game changer. I'm able to do everything through it and I don't know what I'd do if I didn't have that app as I hardly use the actual physical box in my house. The biggest reason I've liked Frontpoint is their customer service. They are amazing. It's not like they were perfect but the way that their people have responded to any little issues that have come up. Their people over the phone have been super professional and very friendly. The way that Frontpoint handled issues was great. One instance was my battery died, and I didn't even need to request it. The customer service said, "Oh my gosh, we're sorry. We're sending one out today to you." I'm a sales manager myself. Issues are going to come up and it's the way that it's handled is huge for me. It's been a really good experience and I'm very pleased.

I had to call Frontpoint when I was installing the device, and the guy I spoke with was very helpful. So far, I'm satisfied with Frontpoint.

I'm very happy with Frontpoint. They do a good job with monitoring and the equipment. Everything’s been good.

Frontpoint’s system appears to be working and has been problem-free. We’ve had a couple of false alarms because the system triggered while the cleaners were attending, although we normally disarm it when they come. However, Frontpoint representatives were on the phone to sort it out very quickly, so we’ve never had a false alarm where we needed to interact with them, which is great.

I’ve been using Frontpoint as my home security provider for one year. It was pretty easy to install however I had to call a lot at that time to understand how it’d function exactly for the alarm. I use the mobile app and it’s a standard to manage and control the system at anytime and anywhere. I would use the system at work as well and it’s very functional. But I think their customer service for me was lacking and they mislead my agreement when I signed up. I had no idea that I was tied in for a period of time. I tried to cancel my account and they told me that I couldn’t without buying out the whole agreement.

We've been with Frontpoint for about a year and the installation has been very simple. Everybody has been very helpful and when I call, my questions are answered as soon as possible. I feel much more secured now that we have the security system. We're happy with them and I have actually recommended them to a friend.

I've used Frontpoint for two years and it has been fine. It seems effective. It's very easy to use and install. The only glitch I experienced is that there is a motion sensor that you're supposed to mount. It comes with an adhesive and you're supposed to mount it on the wall facing where you think there could be an intrusion. I found that the adhesive would not stick so I had to come up with a different solution myself. That's the only criticism I have. I feel that the stickers you put on the windows are a deterrent. In general, having a system gives you peace of mind.

Installation of the Frontpoint security device was simple. Now that we have it, if anything happens, they call right away to ask you for the passcode to make sure that it’s me. The only thing I don't like about the whole experience is the three-year contract which is longer than some. I referred Frontpoint to my mom, but she said no because of the contract length.

I installed the device about a year ago. It was an easy installation. I feel more secure with the security device in place.

I've had Frontpoint for a year and it's nice having it. It was just really easy to install, really straightforward. I received the packet in the mail, which had the door connector thingies and I just installed them. It was really quick. My husband was surprised that it was so easy. And their people were friendly, it was nice talking to them on the phone.

I have been using Frontpoint since June of last year. I previously used ADT and when I was relocating, I found Frontpoint on Angie's List so I thought of trying another provider. The installation of the device went well, but there was a problem with the video recordings. I could see the current recordings if I logged on but I was not able to review previous recordings. I didn't bother much with it but maybe because I was viewing it over my cell phone.

For my initial setup I could have used some additional items like extra adhesive in case I needed to change a sensor location and a window sticker or two.

It was very easy installing Frontpoint. I have tried some of its interactive features and overall, I would recommend them.

I would prefer to have someone come to the house to install the Frontpoint system. I made a mistake by buying the equipment and in return for a so-called discount on the equipment, signed up for three years. I didn't read carefully so I thought I signed up for two years and was shocked to find out I had signed up for three. I went on the internet to look at prices and could've bought everything for a lot less. I don't like that they overcharged. All I wanted was fire and burglary. When I realized that I didn't add any more features from them I just went and bought my own cameras and set them up on my computer. That makes me feel safe because I can hear and see everything on a camera. I've added camera system internally on my own because their prices were overpriced but the service has been fine.

Everything has been great with Frontpoint so far. The couple of times we’ve accidentally set it off, they worked very quickly. It was easy to install, and the customer service has been really good when we had to call for a set of questions. I'd recommended it to my friends.

Everything has been fine and exactly what I expected. I'm very happy with Frontpoint.

I first came across Frontpoint from the consumer reviews. I eventually went for their service and the setup was very simple and easy. Their team has been pretty helpful as well. We use the mobile app all the time too. All in all, Frontpoint is very easy to use, customer-friendly, and always concerned about their customer service - they're willing to bend over backwards if need be to help their customers.

We had an analog line connection with Brink's. Then when we moved to Voice Over IP, we had to pay for them to come out here and try to set it up for us. Every step of the way it was a hassle. Their customer service was good but there was always a charge tacked on to any little advice or anything that they had to do even when it was their own problem. Going to Frontpoint was good because we were able to set up the sensors according to what and how we needed it.

I didn't have any problems installing Frontpoint, it was fine. I only had a minor issue with the smoke detector, where I had it placed. It was going off all the time. The unit collected up unnecessary dust, dirt, debris and stopped working after about four or five months. I contacted Frontpoint, they sent me a new one, and I moved it to another place in the house. Customer service has been 100%. They are very easy to contact. If you need technical support and you get the emergency line, they're very quick to move you over so you get the right information.

I'm completely happy with Frontpoint. I've been with them for two years and I'm using the mobile app all the time. It’s very fast and easy to call their customer service. Everything’s perfect.

Installing Frontpoint device was super simple. I had to call them once just to figure out how to add some locks and it was a smooth experience. I use their interactive features all the time and I love it. I own a business and I'm running out of my house and I have seven people that are in and out all the time. It's nice getting all the help like unlock a door or turn on the alarm and turn it off for them, especially, if there's a guest coming over. I also like the Z-Wave Control System. I can have it locked to the system, for example, a lock that I can control from the control panel. Frontpoint is like security theater. It doesn't protect me when I'm home but it's protecting my stuff when I'm not in.

Frontpoint is good, definitely! Somebody referred them to me. I've had them for about a year. I installed the device myself and it was easy to do. Their app is also easy to use. Overall, I like them.

One night my wife left the door unlocked and the dog pushed it open and it went off in the middle of the night. I called FrointPoint and they called. The security gave them the password and everything worked well. Then one day we weren't home and it went off. I guess the dog pushed the door open again. They called and told me what to do. Everything has been real good, and the installation was easy and simple. If I can do it, anybody can do it.

I've had Frontpoint security system for 14 months and it is extremely good and very satisfying. Their customer service has been outstanding.