Frontpoint Reviews

My husband installed our Frontpoint and he said it was fairly easy. They have excellent service, and we are absolutely less worried since we had the system in place. We’ve recommended them.

The Frontpoint system seems nice and I’m more secure with it though I rarely ever use it. I've been with them for a few months and installating the security device was simple. The people at Frontpoint were good.

Frontpoint security device was super easy to install. Anything I ever needed was taken care of. When I purchased the system, I was attempting to put in an alarm and also to do a monitoring. The issue was that the video monitoring was more expensive than I could do on my own. My only suggestion is that if there was a way to possibly provide video monitoring at an affordable price, it’d probably make the system better.

The only issue I have with Frontpoint is my system constantly keeps on rebooting. My door locks and thermostat are hooked up to Frontpoint and they would sometimes stop working. Whenever I don't use them for a certain period of time, it automatically locks up and I can't do anything about it myself. I would have to call Frontpoint and the techs would have to reboot my system all the time. I thought that once you had it set up, it's all good-to-go. They're a good company. The customer service is good, the system itself is self-explanatory and the hook-up is really a simple process. I hope that they could find a better system so I won't have to be calling them and having to reset the stuff all the time.

Frontpoint was quick and easy to install, and it's been reliable. Everything that I've dealt with their team has been good. The interactive feature is definitely a plus.

The Frontpoint system is easy and simple to install, and their people are good. I use the app on the phone to control it and it's a little slow because I have to wait four to five seconds to enter my house. However, it's not the worst thing in the world.

We've had security shortly after we got married in the early 80s and our first systems weren't nearly as technical as Frontpoint. We dealt with local companies, had a siren that would go off and very simple keypads. With Frontpoint, we don't have everything that I'd like to have but they offer every option there is and we're very pleased. Our salesperson was wonderful, directing us in what to get. I haven't had to call them much because we've been blessed but the system has worked like it's supposed to and all the dealings I've had with them have been wonderful.

Frontpoint seemed quite dependable. Installing the security device was very easy. I got on the telephone with their representative and he walked me through the whole process and I wasn't intimidated at all. Everything was very simple to understand. The interactive features work beautifully too. I have the mobile app on my phone. I was going to call them to ask about other options and different things and to touch-base with them once a year to make sure I'm on top of stuff. It feels great having the security device in my house. It gives me a sense of security and comfort especially since I'm a single woman and live alone. My house was built in the ‘70s and sometimes these older houses have a creak to them and they just moan and groan. Before I got the Frontpoint, I would always question what that was and now, when I hear it and I don’t hear any alarms going off, I think, “Okay, it was just the house groaning.” Very satisfying experience.

The first company I had was great but Frontpoint is more friendly as far as the installation and configuration. I can do the things myself. I don’t have to rely on waiting for technicians to come and do simple things that anybody with a brain can do. It's also handy to be able to arm and disarm the system from my phone. However, when I had one sensor go off, I had three calls one after another from different people telling me the same thing. They’re not necessarily bad, just a little annoying because I had to deal with that problem at the same time. Nonetheless, the price is lower, so I’m very happy.

Frontpoint home security device is a plug and play, so it comes with a box with three simple steps to follow. We have a good experience with them, though we haven’t really had to talk to them that much.

My communication with the Frontpoint team has always been outstanding. Installing the security device was straightforward and easy to do and being able to access and control the system through their app is great!

Frontpoint has been our home security service provider for about a year now. We used to have ADT and they're about the same, but Frontpoint had better prices. Installing it was pretty simple and since then, I feel the property is secure. I haven’t had any issues. The technical support is extremely well. When I call, they usually can walk me through the trouble-shooting issue and get it resolved pretty simply. Frontpoint is a decent service but I wanted more additional equipment in the package - more security. They didn’t really have anything available and it was kind of pricey.

Frontpoint sent the device with instructions. They didn't come out and do the installation. I didn't like that given the monthly payment I make for the service. I'm paying $42 a month and since they have no laborer involved in it and the equipment probably paid for itself within the first year, it's probably overpriced. Also, because it's wireless everything is glued to the wall and the adhesive they used was not pretty good. About half of the unit fell off and I ended up going to Home Depot to buy my own adhesive to make sure they hold. Moreover, it's all battery operated so, I've not gotten much feedback. I would like to hear about every two weeks from them that the system is running since they monitor it from the headquarters. So for instance, if the battery gets weak on my motion detector, I think they ought to tell me that.

We feel more secure with Frontpoint. Setting up the security device was easier than we thought it would be, and we've been using it for about a year. The people at Frontpoint were very friendly, courteous, easy to get on the phone, and definitely have good customer service. Our experience was painless, and the system is a good value for our money.

The installation of the device was easy and Frontpoint's team has been good. I use the interactive features every day and I feel safer since installing the device. I would recommend Frontpoint.

I like Frontpoint and their services. They are better than my previous provider, ADT. It's a very good experience with Frontpoint.

Frontpoint was referred to us by a friend and it has been our home security provider for about two years now. Installing the device was relatively simple and 9 out of 10 of my interactions with their team were good. The device's interactive features are also convenient. However, sometimes when they call the police to come over, the police don't come anymore because Frontpoint has called them out before on false alarms. But that's not Frontpoint's fault.

Frontpoint have good customer service and a dependable system. The product was very easy to install and works as advertised. Everybody was helpful when I set up the system and called them. I use the app to set the system, disarm the system, and to get updates. It’s very helpful.

We've had Frontpoint for around a year now and so far it's been great. The device was easy to install and I like that they are a cell phone based service because it gives a little added security. We use the app all the time and that's the primary way for us to arm and disarm the system. I would recommend Frontpoint.

We put our Frontpoint system in before my husband got deployed the last time. There's been quite a bit of change for me because he was gone and we're in a remote area, so it made me nervous because we can't get any help out here quickly. We don't use it as much when he's home but that was a big deal for me. We had some issues with the first box so we sent it back and got a new one. The installation was pretty smooth and easy. We use the mobile app which is very nice. Also their team is efficient and friendly because everyone we’ve been in contact with has been really easy to work with.

I feel safer since I had Frontpoint security device. It was quite easy to install and their team was very helpful. I had a couple of problems with some of the sensors, which they sent us new ones so we’re able to replace them right away. It's also wonderful to be able to turn the system on and off via the app on my phone.

Frontpoint's service is good and the price is fair. One of my friends purchased the system and he was talking about it, so I looked into it and I have been using it for a year now. It was fairly easy to set up the device - everything was stick on and plug in. I use the app on my phone every day, and it's great. We can use the phone to arm the house when my wife or I forget to do it on the keypad. We feel safer with the system. The team at Frontpoint is a great help with great service.

We got Frontpoint because we had been robbed. The initial call to find out more about their program went fine and the system has been very nice to have, too. We definitely have more sense of security with Frontpoint. We live in a somewhat rural area that's very dark so having the system is reassuring. It's nice to be able to track when the doors open, etc. One time, we heard a strange sound in our basement. We still don't know what it was but it was good to be able to make sure that all the doors have closed. My husband likes to set the door and window alarms overnight and he also uses the mobile app which has been very helpful. We both get the alerts on our phone which have been beneficial because we have an idea when our power goes out.

I have not had any problems with Frontpoint at all. My house has 6 entrance doors and huge windows, and I feel a little safer knowing that I have something since I’m by myself all the time. I’m not too great at doing things by myself, but the installation was truly easy. I use the mobile app every day when I go out because I normally forget to set the system when I'm cranking the car up or letting the garage down. It’s wonderful because I can turn the alarm off to let the housekeeper in. I called Frontpoint one time because it seemed like my system did the buzz when I set it at night too long, and they talked me through fixing and taking care of it. It’s been great and I would recommend Frontpoint to anybody. I like it and it does what it’s supposed to do.

We have Frontpoint at our business location. The salesman was good and he was very slick about it. I called inquiring and I ended up purchasing by the end of the call. Installing the system was wonderful and their guy jumped in the phone with me and talked me through it. I love how I just stick the battery in and then stick the sensor there and away I go. I think it's smart and I definitely prefer it over ADT. We have an older brand and I think Frontpoint got upgraded after we bought our unit. I have the app and I've used the website, so I tend to arm on and off with my phone, but I don't have the interactive touchscreen panel that has more features.

I've been using Frontpoint for a year, and I had a really good experience with them. Their team was really good about everything. It had been really easy to install the security device and it’s a good system to recommend to people. I also have the phone app and I feel safe using it.

I have used Frontpoint for about four years and I feel a lot better all the time. The team has been really helpful.

I have Frontpoint in two different places now. The house I’m moving from and the condo that we have. We’re consolidating and getting into a retirement community, so, I’m not sure I’m going to be using Frontpoint at all. I had to cancel my services and I found out that I can't stop it and got to pay two more years on it. Nevertheless I like its simplicity and I've never had a glitch and I would recommend them to anybody.

Installation was very simple. I just plugged in the device and put the little plastic door sensors and window shatter sensors around the house. Anytime we've ever had an issue, one phone call always resolved it and their representatives were always very courteous and helpful. Every night I use the app from the phone and tablet to control the system and check on it. This functionality is really important for me. We've done a lot of traveling over the last couple of months, so when family needs access, we can monitor the house even being far away.

I bought a house and I googled for the best security system, and Frontpoint came up to be number one. We've been with Frontpoint for about a year, and I feel more secure with it. Setting up the device was simple and painless. A guy was on the phone with me while doing it, and he was amazing. I've downloaded the app, and it’s amazing because when I'm on the second floor and I forget to turn the system off, I can do it through the app.

We had Frontpoint in an original residence which was a rental, and when we moved, I took it with us. My landlord was really bummed because they were hoping I was gonna leave the system with them. I've got a pretty comprehensive system so I have a lot of points with all the different features. I've also done upgrades and added sensors. Then I tried to utilize the features, like naming conventions and the control panel being able to say what cell is open because I have kids and it comes in very handy for people that are watching children. It took a little bit of time but it's definitely well worth it. I like their mobile app, too, however, there are things that need some enhancements on. Their reps are really helpful and knowledgeable, and I know that Frontpoint is not the least expensive security provider but they're the best value and I can probably move again in five years and still use it. I'm pleased with the system and I like that I own it.

We’ve been having a very good experience with Frontpoint so far and feel more secure since installing their system. We set the system off a couple of times and they called to check in and make sure everything was okay.

Installation-wise, Frontpoint is simple. There was one little issue when setting up - one of the sensors wasn't working. Their team was able to talk me through things on the phone, they did some things and got it working. I use the mobile app to arm the unit and to check on it, and that seems to be very nice. The one we used previously didn't have that, so I enjoy it quite a bit. It's been a great service overall.

Frontpoint's installation directions were straightforward. I didn't have any issues setting it up and getting it all online. It's also been easy to deal with their customer service and they've done what I wanted them to do so I've been happy with that. I use their mobile app all the time and I like being able to access the device from where I'm at. If I forget to set the alarm when I leave the house, I can do it in that context. Having the security system and knowing that it works gives me peace of mind. In fact, I have recommended it to my next door neighbor.

I have called Frontpoint a couple of times when our battery died and they're very responsive. They've sent us anything we've needed without any charges when something is not working right which is amazing.

Frontpoint offered different levels of security and they were flexible. I needed something simple and they were able to offer that and I can upgrade to different levels of security. Installing the system was extremely easy. I spoke to their staff over the phone and told them the package I decided to get. They sent the equipment and I set up the equipment myself. Then I followed up to activate the system. Its interactive feature is awesome. I'm comfortable using an engagement where I can access anything I need online through the app, because I rarely call them. It's a very good stand-alone system. Only once did it ever have a glitch and that was easily fixed by calling it in and they re-set it. It's a very basic security to thwart any would-be thieves.

We like Frontpoint a lot better than the other one we used before. Installation was really simple and there was nothing difficult about the process. It's been a pleasant experience with them.

My sister found Frontpoint on the internet. I paid for it but she got it for me and helped me install. Frontpoint called me about a month ago and wanted to check on something. My unit wasn't performing properly so they sent me another unit and then I mailed the old one back. With the unit downstairs, someone walked with me and checked all the alarms and the doors. It took a while but it was for verification.

I have peace of mind since using Frontpoint. Installing their device was easy and their customer service was pleasant. I also like that I could access and control the system anytime and anywhere with their mobile app. Everything is good.

The Frontpoint team is very good and the device was easy to install. I've had it for close to a year now and their phone app is extremely convenient.

Installing Frontpoint was a no-brainer. Talking with their team was pleasant and they have all the information I needed. I've had them for quite a while now, and I feel a little bit more sense of security and it puts my mind at ease.

Everyone's been awesome at Frontpoint, from an interaction standpoint. The system is good and easy to set up, and so far I'm happy with it. I had someone a bit walk me through the installation on the phone but it was intuitive and went real simple. Their pricing is similar with ADT, our previous provider, which was unfortunate because I was hoping for something a little more affordable. But the service seems to be a lot more technology friendly with today using iPhone to disarm and arm the system, which was one of the reasons for switching. Sometimes you forget to arm the house or maybe you want to disarm and let a family member in and out. That remote option is probably the coolest feature about the system and one of my favorites. My sense of security has definitely improved.

Installing the Frontpoint device was easy, though I had a two-year-old at that time so it was a little more complicated than it usually is for people. The Frontpoint team has always been good and the system's interactive features has been fine, but we've had quite a few problems with the system itself. They might want to consider coming up with a better way to attach glass break sensors because on textured walls they simply don’t stick. We had a lot of false alarms when they would fall off the walls, sometimes in the middle of the night, which is not fun. We’ve not been able to set it quite a lot because of that.

Installation of the Frontpoint security device was easy. I had no problems with the support or the process. Their team was friendly, courteous, professional and able to answer my questions. Also, the remote access and control of the system is convenient for me. Needless to say, I'm satisfied with Frontpoint.

I like Frontpoint better than the security system I had before. Installing it was easy, and their team was great. I tried to set the interactive features up on my phone, but I was having some issues. Nevertheless, it's been a great experience overall and I would definitely recommend it to a friend.

I called the Frontpoint team to help me out when I set up their system and they were courteous and answered my questions. I have their app on my phone and it's good but probably more than I need as I don't need much.

I've been using Frontpoint for a year now and it's an easy installation. I got it hooked up in their mobile app. I just hit the app and it says, "Armed on away", so that's good. However, a few months ago, I called and left a message to their customer service about something and nobody ever called me back -- on a weekend. I also see a lot of other people pay a whole lot less money for monitoring than what they are charging. But it is what it is, the equipment stuff is good and I haven't had any issues with it.

One of the motion detectors quit working and Frontpoint sent a replacement, but it was broken. They're supposed to be sending another one, but we haven’t received it yet. Supposedly, they're going to send us parts so we can get this motion detector back working. I'm happy that the system is not through a phone line, but the price is a little high. I don’t remember exactly how much they are, but they're about double what one can find to monitor the house for. I found people that pay or charge less, and when my contract is up I probably will go to somebody else.

Frontpoint has been my home security service provider for probably two years now and I've had nothing but positive experiences with it so far. The installation instructions were easy and straightforward. Everybody that I've talked to has been very helpful, every time. The app has also been very convenient for me and I use it all the time. I've been very happy with them. It gives me more peace of mind.

We got Frontpoint in May of last year. We heard it from a friend and it's the first home security provider we've ever had. We ordered a couple of extra sensors for a couple of different places from what the standard package was, and my husband got it all installed with no trouble. He spoke to a couple people when we first had it installed and he said everybody in the customer service department was very kind and helpful. They lived up to our expectation of them from our research.

Installing Frontpoint's security device was pretty easy and I've had no problem. It's also convenient to use their app. My parents come to my house a lot for different things and it's nice to be able to turn the system off and on for them.

Frontpoint has been my provider for about a year. Their team was very good and professional, and the installation of the device was simple. Also, I use the app every day and it's nice.

I'm more confident since I started using the Frontpoint security device. I had ADT before but I like Frontpoint better. It's easy talking to them and I love their app on my phone.

It was straightforward installing the Frontpoint device. I've had it for less than a year now and every time I've called their people, they’ve all been very helpful and were able to answer all my questions relatively quickly. I also use the phone app all the time to arm and disarm the device. However, some of the features, like the location or notification, don’t work or aren't working consistently.

Frontpoint has been very responsive and the system is easy to manage. I feel very secured. When the system is on, we sleep easily. When we are heading home or off to work, we feel that our house is secured. The remote system is really good and I also have the video cam so everything is self-reliant. Frontpoint exceeds expectations.

We've been using Frontpoint for a year and it was very easy to install the system. Their interactive features are very convenient. I do not speak with the people at Frontpoint often, but when I do, they're very helpful.

I've had Frontpoint for about a year now and it's pretty easy to install their device. It’s really nice that I can access the system using their mobile app. Also, their customer service has been very friendly and helpful. Overall, we've been satisfied with their system.

Frontpoint is my first home security provider and my home is fruitfully monitored. I've had it for almost two years now and I use their app all the time. But it could be a little better if they made a Websheet version of it that is always up on my phone because it's kind of a pain to open the app every time I need to come in or out. But I like it a lot.

I have used another security provider before but I like Frontpoint's service better. Installing the device was very easy. Once when we had turned the power of the device off, the Frontpoint team contacted me right away, answered all of my questions, and were friendly.

The best selling point about Frontpoint is the app which I use all the time. The reps were very helpful and the device was fairly easy to install. I ordered a couple other features after, which was very good. I wasn't crazy about the whole double-sided 3M tape stuff though. It's not cheap and it didn't work in some spots, so I had to make my own mounts. But I'm handy, so I could see that maybe for other people it's tough. But I've had the system for over a year now and they're very good.

Frontpoint has been good so far. I used to have ADT and at the time ADT was not wireless and I needed it to be wireless now. The Frontpoint team was always professional. They alwyas asked if there was anything else they could do and were very quick to replace equipment that was malfunctioning. It's also great that I can arm the system even when I'm not in the country if I need to.

We've had Frontpoint for about a year and their staff has been very helpful and responsive. We had no headaches installing the device. I also think that Frontpoint's interactive features are all great and convenient.

The Frontpoint reps were friendly and I haven't had problems with them. Moreover, installation of the system was easy and I also like their mobile app. The system has been convenient and very secure. I've been with the system for at least six months now.

I have been using Frontpoint for six months. I feel safer with the system, and it is good that I can use the app from my phone. However, I dislike it that when I arm it, it is beeping so loud. When I'm at home, it makes that noise even if I put it on silence.

I've had very pleasant and professional interactions with the people at Frontpoint. We've been with them for less than a year. Installing the device was very easy and seamless. We paid a premium for the system to have the access feature, and we use that exclusively for arming and disarming. The product is a little expensive, but has great features.

We've had Frontpoint for about a year now and it was painless installing it. Their staff were also friendly and effective. We use their app all the time to enable and disable the device. It does what it says and it's good.

I've been using Frontpoint for two years and the reps are incredibly nice. I love that I can control the system anytime and anywhere. One of my friends at work put in a Frontpoint system after he heard about the experience I had and how great it was. Then his house was broke in to and the system stopped it.

Installing the Frontpoint device was quick. I do everything with the system through my smartphone and it's convenient. It's been almost a year with Frontpoint and the experience has been so good so far.

We were building a new house so I did some research and called Frontpoint. I saw that they had good ratings. I talked to a guy there who told us to call him V and he was great and saw us through the whole process. We never felt pressured and whenever we had a question, he answered it. He was very patient with us as we made a decision, kept following up after started to get the system and got it installed. In fact if we ever added to the system, I would ask for him when I call back. However, we're a little weary that they were going to mail the system to us and we're going to install it ourselves but it worked perfectly. It was very easy to install. Then they got on the phone with us and told us what to do to get it started. We had a very positive experience with that.

I heard somebody talking about a service that didn't use phone lines, so I tried looking for that on the internet and found Frontpoint. The device installation was very simple and it only took me 30 minutes to get it all setup. They notify us if there's any problem. We have cats in the house, and normally, they don't get to go out in the garage when we're not home. One day, we left the garage door ajar and we went out to about half an hour after they left. We then got a call from Frontpoint and I told them that it's probably the the cats. So the device works pretty well and I get keep track of stuff, so I'm pretty pleased with it. Moreover, I use their app all the time and it's very convenient. If I forget to set the alarm going out of the house, I could just use the phone to turn it on when I'm on my way. I have recommended Frontpoint to several friends.

The people from Frontpoint have all been great. I like that the person that I initially worked with last year even though I just talked to her on the phone was the one that followed up when I called back about actually moving. I use their mobile app everyday. Growing up with my parents security system I remember always striking the system to turn it off or turn it on so they didn't set off in the motion sensor and I really like that with Frontpoint I can set it and un-set it from my bed. I really like that component. I feel a lot better since having the security system and my husband travel a lot for work. I live in a really safe area and I feel better that I would know if something happens.

In my ten or eleven months of using Frontpoint, all experiences I've had with them have been positive. However, I don't activate it most of the time and I'm very disappointed that they don't have one of those medical alert systems that can be used anytime away from home. That's why as soon as my contract with them is up, I intend to cancel Frontpoint and get one that has that feature available, so that if I fall when I’m outside in the street, I can get help.

Frontpoint was simple and easy to set up and we've added a video camera since we installed it. Everybody we talked to through all the service was excellent. They were great to work with and very straightforward. Also, the remote access and control feature is a good service to have.

Installing Frontpoint was very easy and also, their people are good. I also use Frontpoint's interactive features and it's a good idea to have a remote access to my system.

I've been using Frontpoint for a year now and I'm happy with it. Their app is good and responsive.

Frontpoint is way better than ADT whose services stopped connecting to their server, so our house was unprotected for months. They only used one server, while Frontpoint uses multiple servers so if the connection drops from one tower, I get to pick up from another. Frontpoint's prices are better, too. Their mobile app is also great, and they have a nice feature where I can turn on the alarm without a delay. I would definitely recommend them.

Installing Frontpoint was easy - just plug it in, and it also has this little adhesive back. Their team answers questions quickly. Security wasn’t at all my concern before, but I figured I probably needed one. Overall, it's a fairly good company and my experience with them is good.

I started with ADT and they would never return my calls, it was error after error. Then, I started doing some internet researching and found Frontpoint. So, I talked to them and liked their product. Installation my Frontpoint device was very simple and even when I called to make sure I've done it all right, I had really good response from the Frontpoint team. The team were very helpful and working with them has all been really good. As a matter of fact, I had another unit shipped to me. They set it up with no problem at all, and helped me do some other things that I didn’t quite understand as far as the interface goes. Furthermore, we use their app on our phone quite a bit and it's great and works out really nice.

Frontpoint is good and very flexible. It uses little pricing and convenient. I like the online manageability through the app and website for turning the security on and off. That's definitely one of the main features I was looking for since my old system was a hardwired system without online functionality. The customer service is quick with resolutions to concept calls. Frontpoint is an extra layer of protection. We can sleep easier and be away from home for periods of time without worrying too much.

Frontpoint reps were excellent. I didn't have any problems installing the Frontpoint device and I've never worked with a company that called often to ask if I needed help with the setup. Everything was just outstanding and I was quite impressed. Controlling the system through my phone worked well. We had another home security in Hawaii but Frontpoint is much better.

I control my Frontpoint system with my smartphone. I installed it myself and it was very easy to do. Their help guide was very good and self-explanatory. I once had my smoke detector fall down from the ceiling. I called them up and they did a replacement without any extra charge. I've had them for about a year now and it makes me be more carefree about the fact that the home is secure.

I've been using Frontpoint for less than a year. It wasn't easy installing the system initially because they didn't ask me whether any part of my windows and doors were protruding out. Hence, the devices they sent me didn't fit and I had to drill holes in my door to get them to fit. Also, although the reps have always been very courteous, they didn't teach me how to use the system and it was a frustrating experience if you didn't know anything. I do think that the mobile access to the system is great. So I'd still recommend Frontpoint.

It has been about a year since we started with Frontpoint and I don't even know if it's working. Our door sensors work good but we're not sure about the little white sensors. We installed the device ourselves, sensors for each door and smoke sensors in the den. And then we set up the little white thing on the wall and put the stickers on the windows. But I'm not quite sure I understand exactly what it's supposed to do if someone breaks in. We don't know if everything's hooked up correctly. Other than that, our experience with the system is good. We like it. It'll beep and it'll ding if something goes wrong because sometimes I don't get in the house quick enough.

Installing my Frontpoint device was a little tricky but once I got going, it was fine. The representatives at Frontpoint were very good and helpful. We live on a really busy street corner so if somebody was breaking in, they could go around behind the house and nobody would probably ever see them so the Frontpoint signs and stickers mean a lot. It serves as a deterrent and I haven't even had my system on.

I initially was pumped on the system - install was a snap and the features were perfect for my small business. Unique codes for each employee, automatic picture of who was disarming it... Clearly it was well thought out. The second night it failed, just went black. So they FedExed me a new head unit, which has worked for the last week and a half. Tonight, I armed the system and left. Then the alarm sounded instantly. I ran in, disarmed, and called Frontpoint. They told me a window sensor was showing open. It was not, the sensor was reading incorrectly after a week and a half of no issues. My fundamental issue in design here is: How in the hell did it arm itself if it thought the window was open? That's a huge flaw and I was a bit shocked to learn that it works that way.

Frontpoint is a great security system. Their customer service is topnotch and very impressive. I call them whenever I need help with something and they’re very helpful. Their app was a requisite for me to use their system and I wouldn’t have used anything without it. Now when I leave town, I’m less anxious. I’m very happy with my purchase.

It was a pleasant experience with Frontpoint during the purchasing process and designing the system. Also, the instructions in installing the security device were simple and the whole process was very streamlined and easy to follow. I spoke with their representative to test the system so it was good on that part as well. With the device's interactive feature, which is very easy to use, I could arm and disarm the system when I need to.

We moved from one house to another and all I had to do was take what was down and put the system back up. We plugged it in and it went. The people at Frontpoint helped me install the device and told me what to do. They are very knowledgeable and quick to answer questions - I feel it's like I almost have a friend there. I'm comfortable with the device. It's easy to use. Some of these systems can get one into trouble, but not this one. It's very efficient so we like it.

I've used Frontpoint for about a year and six now. For the most part, their features work good. However, the Geo thing doesn’t work very well. When I turn it on then leave the area and my wife would still be home, it tells me that the system isn’t armed and she’s still there. I don’t know if there’s a lag in the app, or if it’s the Geo that doesn’t recognize our phone. That aside, the experience has been good.

I've been using Frontpoint for maybe a year now but I still got connection with the other home security provider for free. At the beginning, my experience with Frontpoint has been very well. However, I have tried to contact the service since the alarm on the front door and another device don't work and it has been a little difficult. I've been trying to replace it and I don't know where to go. There's too many things and its hard to get a hold Frontpoint. I have left a message and they haven't called me back. That experience was not good because I don't have much time to be calling on the phone and leaving messages. I also haven't been able to put my alarm for my phone for months because of this.

Frontpoint reps were always very nice and if I had trouble with anything, they help right away. I also have the app and I find it really cool. I don’t know a lot of others that do it like that. Whenever I leave or if I leave my son with the babysitter, I feel more at peace knowing he's safe and that the house is safe. In addition, I really like the cameras. They're of very good quality and fairly cheap too. I'm very lucky to have come across it.

I've been with Frontpoint for two years. Installation of the system was surprisingly easy. I just read the instructions and did what it says. I didn't have any issues whatsoever. I use their app quite frequently. It's very nice when I'm out and use the app to make sure that the system is armed. I haven't received any alerts though. Maybe that's something that needs to be set up.

I did some searches and Frontpoint came up so I tried them out. I've used their phone notification for text messages and will use the mobile app if there’s an emergency. I've been with them now for close to a year and they have a very good team.

A good friend of ours uses Frontpoint system and we got them for over a year now. We would only get a security system that allows us to remotely control it and we do that all the time. Installing the device was simple and easy, and we love it. The reps also provide great service. They've been free to help whenever we had a problem. Since we had it, we feel a lot safer. It's reliable, easy to use and overall it's been a good user experience. We recommend it to all of our friends.

Frontpoint has been a great company to work with and they've been my home security provider for almost a year. Installing the system was very easy and their people have been easy to work with. Moreover, being able to control my system remotely has been great. We definitely feel more secure with Frontpoint.

I had ADT before Frontpoint. Pricing is so important and Frontpoint is much more cost effective. Installing their system was pretty easy, too. We have the mobile app on, and we don't turn it on and off a lot. We have it out there for times when we're not going to be at the house for an extended period of time. Although we don't have any of the mobile locks, it's nice to have the system around.

I have Frontpoint for a year now and there's an amount of security knowing that I have an alarm system. But right now, if someone wants to come in the back door, it wouldn’t even go off because the sensor won’t stay up there. It fell off this past week and I don't know if it's the rain we've been having in Texas that's affecting the backing on it. So that’s a little bit disheartening. Whenever I go and hit my doors and windows, it says "keychain failure" on it. So I have to hit "okay". I've used their mobile app before too but it took up too much space on my phone so I had to delete it.

Frontpoint is a lot better than Brink's. My friend told me about them and I've been using their system for about a year now. The reps are very helpful and friendly, too. I also feel more secure since I got Frontpoint.

The reps from Frontpoint were very communicative and informative. It was also effortless to install. The mobile app which I use a lot is simple to use, very intuitive and convenient. Quick, easy and secure are the words that sum up my experience with Frontpoint.

I had questions a couple of times about Frontpoint's products and the support was very good and capable. They were very helpful, professional and courteous and so it was an excellent experience. We bought the system for my daughter. We installed it in her house and it was easy. She takes advantage of the application on her phone.

In the nine months that I've been using Frontpoint as my security service provider, I've been very pleased with their product. I always set the security system through the app on my phone. When I leave, I get going down the road and set it. Then when I get back from traveling, I disarm the system before I get in the driveway. It's a nice feature and I've even got a couple of lights in the house that I can turn off and on from my phone. I've had a couple of calls from the team at Frontpoint when the alarm went off, and they were very good. The police got here very quickly, but these were only false alarms at two different times.

We have contacted them on various occasions ie charges, replacing our new control panel and phone apps. Not only they were able to assist us; but also, they responded so quickly.

We have Frontpoint for about a year now and we've had nothing but good experience with them. During installation, I went online with them and they checked everything. One of the better points of Frontpoint is they randomly check our system to make sure everything is working. I recommend them. The system works and gives a little ease of mind when I’m gone.

The security service provider we have for many years at our current home is available for phone line, but we didn't have a land line at our vacation-type home so we had to go with the wireless satellite system and cell sites, and that's the reason we went with Frontpoint. We've been with them for about a year for this property. Their tech support walked me through setting everything up. Their reps were very good and professional. I use the app on my phone to arm or disarm the system whenever we leave the property and it's very convenient.

Their team was very courteous, too. I use the mobile app when I go out, and it's extremely convenient. It's been a good experience.

I've had Frontpoint for about a year now and had a very good experience with them. They have a good product and I'm very pleased with it. I like that it's not dependent on phone lines that could be cut, disconnected or interrupted for various reasons. Although I haven't needed to contact the team at Frontpoint very frequently, they were very helpful when I ordered the security system initially. They send you everything in the mail and you do a home installation, which was super easy. Most of the time, I operate my security system from the keypad at home. But if I'm away or have guests staying with me, the interactive features are very convenient.

We called Frontpoint to ask a couple of questions when we got the system and the reps answered them. We've had it for close to a year and I'm glad we have it when we are gone. However, we're not gone very often so we don't use it much.

I have Frontpoint after I had ADT at a different residence. Comparing the two, I'd say ADT sucks. In my last two locations, ADT worked. But when I came to this new residence, they didn’t even want to bother coming by. Even when I tell them I want to buy their system, they don’t even show up and talk to me about an installation. A friend of mine told me about the Frontpoint. I liked everything about it and the customization. Everything works a whole lot better and I’m very satisfied with it. It's the best system I've ever had.

I called Frontpoint to let them know I hadn't moved to the property yet, so that they won't send the system. However, it was already sent when I got here. I don't know who in the neighborhood opened it already, so I had to change all the passwords. I also saw from the inside, when opening the package, that nothing was still down and the glue that held things together was already gone. Frontpoint doesn't have so many alarm options as far as it will alert when the door opens. My motion sensors keep falling off the way, and they don't line up together and they can't be so much placed apart when installing the sensors for the door. I had to use other forms of adhesive to make it line up which doesn't look pleasing to the eye at all. Then I did have a situation where one fell because of the way that the frames were made.

I went with Frontpoint because of their price. They were very helpful in getting the equipment to me and telling me how to hook it up. The installation was very easy and I've been using the mobile app since I got it to lock up when I leave and unlock when I get home.

My husband was getting reviews online and was trying to look at which home security system was the best. Frontpoint came up as one of the best ones. We got it installed sometime late last year. Installing it was easy. The only problem we had was the little sticky in the back connecting to the wall. We travel to Vegas a lot for vacation and we don't get worried because of Frontpoint. Sometimes when we forget to arm the system and we leave the house, no matter where we are it’s nice to have our phone where we can disarm it so it’s pretty cool. Customer service is very quick to respond.

Installation of the Frontpoint system was easy and talking with their rep went very smooth. We use the phone app and it's reliable and very easy to use.

Except for the one part that we broke, everything during the installation worked fine. I followed the direction and had no problem at all. I have spoken to a couple of CSRs and they were excellent. Frontpoint is a lot cheaper than my previous system because I’m not required to have the $50 a month telephone line.

We used ADT before but Frontpoint is better in terms of customer service. We've had them for about six months now and I feel a lot safer since we have them. It’s very easy using the app for arming and disarming and we use that most of the time. Customer service and response time if the alarm goes off are great.

I installed my Frontpoint device about a year ago and it was very easy. My interaction with reps is one hundred percent satisfactory every time. I have the interactive feature on both my phone and computer, but I've only done the arming and disarming with the latter. If ever I have any break-in attempt, I'd assume the security system will go well.

We requested to have a security system and Frontpoint is the one that our landlord selected. He went through some process to pick it, and it was already in the house by the time we moved in. It has been our home security service provider for a year and a half now. We were having an issue last winter when one radiator in the bedroom would overheat. When we opened the door, the change in the temperature would set off the smoke detector, so we talked to them ten times to reassure them our house was not on fire.

I've had Frontpoint for a year now. I ran into a problem while installing the device but they were able to resolve it on the phone very easily. I’ve updated my system with a couple different things and they helped me install it and it’s always been excellent. It's great that I can control the system at any time through my phone or computer. I really like it.

The Frontpoint device is for my wife, and she sleeps more secure and safer at night having it. The interactions with their team was easy with the phone calls that I had. The system is simple, easy, and works. It's convenient to have access to it anywhere.

The installation of my Frontpoint device went extremely smooth, taking just a handful of minutes because the instructions are quite clear and I can call someone to get assistance. Everything worked perfectly. I think it's awesome that I get to use my smartphone and computer to arm or disarm the system remotely. It gave me confidence that I can check if I've successfully turned on the alarm or not once I left the house. I was a little confused about the difference between Armed Stay and Armed Away on my smartphone because I think that concept isn't really on the box itself. But once I played around with it, I understood their purpose.

In my prior home, I used ADT. I like the service and the ease of use of Frontpoint versus my former home security provider. The installation was very easy. I could hook it up myself and feel secure versus having somebody from ADT to have to come out and drill holes. Their team has called me on a couple of false alarms and they're very prompt in getting me on the phone. Through the set-up process, I've told them to do the checks and make sure that everything was good and got someone on the phone right away. I didn't have any issues. I like being able to access the system anytime anywhere. With Frontpoint, I'm not afraid for my wife and little girl to be at home. I've actually recommended them to my brother who now has it and my father is switching from ADT to Frontpoint. They are just a great company to work with.

We've used Frontpoint for about a year now. There was one time that we triggered the alarm and they responded quickly. I think I should be testing it out in another few weeks.

I work for Nationwide and we got an email from our benefits partner and there was an offer from Frontpoint. So, I did the research on ConsumerAffairs and we've been with Frontpoint now for about 18 months. Since I got the system, I feel safer and it gives me peace of mind. Their customer service was really great. I had one little issue with the system once and they were so quick to help me get it resolved. Also, if I had a false alarm, they're easy to work with and I love it. In addition, I use my cell phone every day to set and disarm the system. Over the holidays, I had someone that was going into my house to water my tree. I was able, from where I was at, to turn the alarm on and off to let them in and out.

I have been using Frontpoint as my home security provider for a year and a half. The installation was very easy. They sent all the materials. I had to stick them on the wall and it was pretty simple, but after six months some of the stickies have worn off. It's nice to have the security device, and it's very convenient to access and control our system at anytime and anywhere due to the use of modern technology. I interacted with the Frontpoint team to set up the service, they were very helpful and polite and other than that, fortunately, I have not really had to interact with them in any kind of security situation.

We've had Frontpoint for about one year. My first main concern is the time the police will respond. That is not whatever Frontpoint can provide, but it's up to the local law enforcement. I once had a signal going off, then Frontpoint called me that they called the police, but for about half an hour, nobody was there. What is the reason to have a security system if nobody will respond to that? My second main concern is the life of the backup battery. I noticed once when I was away from home and there was a power outage for several hours that when I came back, the system was off which means that the backup battery is of short life. So if somebody wants to get in, they can jump the currents and disconnect the power in the house, then after waiting for about one hour, the battery will run out and the system will be useless.

Frontpoint is great and installing the device was simple. I had to call them when the alarm went off a couple of times to tell them that it wasn't a real alarm. I also had to call them when the web or the phone app was not syncing properly with what reality was. It'll show detection of motion when in fact there hasn't been any for quite a long period of time. Also, it seems to very infrequently update itself, so it can be showing something that's not really going on. However, I use the interactive features all the time and when I'm away from the home, it's good to know the status of things when I'm coming back. It's a good product and I like the technology but the price point's too high compared to what I've seen in other competitors. If I hadn't found a longer termed deal, I would've shopped around a little more and found somebody else.

The Frontpoint device was very easy to install and use. I feel more secure having something to alert me if I'm not here or certainly if I am. I have it for about a year now and nothing has gone wrong.

We have used Frontpoint over a year now, after using Brink's. They're completely different. One is wired and the other one is wireless and I prefer the latter. My experience with Frontpoint was fine. I have the app on my phone and I can control the device from it. It surely gives me some feeling of security, that's why we installed it. I have no complaints so far.

Frontpoint has better features with being able to control the system from an app on my phone, whereas the provider I used before them was always through telephone calls. I like the app on the phone. It is good, and it's easy to manage our system. The installation of our Frontpoint security device was straightforward, and talking to their team members have been easy.

Frontpoint is pretty user friendly to install. They sent everything and it's simple with step-by-step instructions. We use the smartphone app a lot. It's awesome and really convenient. That's part of the reason why we wanted it. When I leave the house and I can't remember if I armed it or if I shut the garage, I can just look it up on my phone and it puts me at ease. However, we live in an area that doesn't have great cell service and sometimes the app doesn't work very well. But everytime I call, they've always been really good about fixing and troubleshooting it. The customer service has been great. There hasn't been a time that I called that anyone was rude or wasn't helpful. Everyone has been awesome. I'm completely satisfied. With Frontpoint, I definitely feel safer and a lot less worried whether I'm at home or away. My mind is at ease when I know my security system is there.

We used ADT before Frontpoint. They seem the same, functionality-wise, but Frontpoint was much easier to set up. It only took me about 10 minutes to do it. I like the fact that it's cellular-based, so no one could just cut the phone lines from the outside. I also like being able to occasionally turn it on and off with my phone. It's definitely a better system and I'm comfortable with it. I had a couple of issues but Frontpoint walked me through them. They were very polite and professional. It was a pleasant experience and I'm happy with Frontpoint.

I've had Frontpoint for over two years now and so far, it's okay. Installing the security device was an easy process and accessing the system through smartphone is convenient. I haven't had any alarms before and so to me, I'm satisfied.

I've been pretty happy with Frontpoint. Their service tech is excellent. Every little problem I've had with glitches in the system, they've fixed right up. All their people seemed really knowledgeable when I've called them for tech advice. They've walked me through and stayed on the phone until everything is corrected.

Frontpoint is very easy to use and convenient, and exactly what we were looking for. They were very prompt in calling mostly when my fire alarm would go off if we are in the kitchen and it smoked up a little bit. I love being able to access and control the system anytime. We've been using them as our home security provider for two years now. My husband installed the device and I helped him. He called it in and they helped test it so it was easy and we're very happy with them.

We installed Frontpoint as soon as we moved in and that was really easy. We've had it since late August a year ago. When we recently lost our instructions and codes, we called them and got revamped on all of that. They did a great job. So far, the system works great, has a fair price and we haven't had any issues.

Installing of the device went well. I messed up on a couple of things but they were helpful on tech calls and getting the contacts aligned correctly. I was not paying as much attention as I could, but if I did and have somebody to talk to, it's actually easy and fast. Their instructions were well done. Everyone in the team is straightforward and was very nice. They answered all the questions during installation, which I thought was seamless.

We have used Frontpoint for a couple of years and I've been pleased. I haven't had any trouble with them. Installation of the device was easy, no problem at all. I also use my smartphone to control the system all the time and it works great. I have peace of mind since it was installed.

The adhesive on the little systems don't work well in certain places. I have a system in the garage and it doesn't stick well. But otherwise, Frontpoint has been fine. I haven’t had to talk with customer service that much but when I have, they've been helpful. I have recommended somebody to them.

I prefer Frontpoint than my previous security provider. I've had it for more than a year now too. It was easy installing the system - I just followed the instructions, called Frontpoint's number and got everything activated. I've been happy ever since. Their people were professional and answered all my questions. I had absolutely no problems. I can also arm and disarm the system using my smartphone. I check it when I'm out of town and make sure everything is on. It's very good and I like being able to activate it. I'm technologically challenged, but it's simple and I can do it. With Frontpoint, I feel more confident knowing that I'm protected.

I was looking for a wireless security solution, so I did a Google and got Frontpoint. Installing their security device was pretty easy and I haven't had any issues with the customer service, it's all been positive. I also disarm and rearm the security device from my phone. I live in an apartment right now and whenever maintenance leaves, I can go back and rearm it. So it’s really convenient. My sense of security has increased since I installed Frontpoint because I know if somebody tries to bust through the door, all sights and sounds would start going off.

I looked online for companies that service our area and came upon Frontpoint. Setup was pretty simple. I've had to call them several times and it was a positive experience. I also like it very much that I can control the system from anywhere, anytime. Once in awhile I get random emails or alerts but there was nothing wrong with the system and I don't always have time to call Frontpoint about that. I have a roommate who is moving out soon so when I'm on my own, I can see more consistency of use and that it's doing what it's supposed to do.

We feel better with the Frontpoint system. We have it for a year now and have tried the interactive features, which are great.

I run my business out of my house so I figured having security system from Frontpoint. It didn't take me long to install the device. It was pretty easy and simple. It's all wireless - just plug and play which was one of those concepts that I was looking for. I know the other companies have that technology as well now since everybody's branching off to it. I called up the company and made sure everything was activated. Also, navigating the website was simple. Their representatives are all very knowledgeable. They could answer all my questions and gave very good details on the system itself.

I've used Frontpoint as a business security for a little over a year. I had a different provider before in a different business location and Frontpoint is much better. It's exactly the kind of security that we wanted. My husband installed the device, and didn't have any problems with it. He said it was very straightforward. I turn the alarm on and off with my cell phone. The only thing that could be improved are their cameras. But other than that, we're happy with them and have recommended Frontpoint.

I'm very happy with the service from Frontpoint. I always recommend them to friends. Their customer service is pretty effective and they are always available. Also, their equipment is easy to use, easy to install, and easy to replace. I just had to replace my battery. A customer service rep walked me through the entire process over the phone. It was great but it would have been better if they had someone coming in here since it took me a bit longer than someone who is more handy than I am. But it was okay. I understand that's not how they operate.

We live out in the country, so the remote access of the Frontpoint system is definitely a necessity. We have a lot of kids so it's been really useful for us. We get to arm and disarm it using our phones, and we like that. It's easy.

I’ve had nothing but good experience with Frontpoint. From the point I first ordered the products was exceptionally smooth and installation was easy. I called them up due to a battery issue and they immediately sent me a new battery for replacement. I had a different alarm company before and once I switched to Frontpoint, I’ve been more than happy. In fact, I’ve already recommended them to several people.

We've never used a security system before until we got Frontpoint last July of 2014. I did the installation of the device and it was easy and straightforward. Their team are always helpful. Using the phone to access the system is really convenient. Frontpoint is one of the best services that I've had.

It was fairly easy to install Frontpoint's device, especially since I did it myself. I had to call them once because I had the thing backwards but it was easy. However, one time they called me and I really didn’t know that it was them. And the first thing they asked for was my access password and I was like, “How do I know who you are?” But everything else has been great. They've been very professional.

We've had Frontpoint for a year now. I have no problems with the system and everything else looks great except for when we had a power outage. The backup battery did not work and it warned me saying that it was low so I replaced the battery. We had four power outages and it never worked during those times. In addition, I would call their reps and they've been good to assist. I also like that it's very easy to control the system through the app on my phone and it also tells me what doors have been opened and what time it did.

I’m quite happy with Frontpoint's service. There was a couple of times there were false alarms and they called and asked questions. One time I had to get a new wall unit and sensor, and I had them in a couple of days.