Frontpoint Reviews

My dad did the research. He compared lots of different security companies and liked Frontpoint the best. My husband installed the device and it didn't take him very long. Anybody I’ve ever dealt with at Frontpoint has been very helpful and nice. I always disarm the system either from my iPhone or iWatch which is very awesome and convenient. The system works very well and we're glad we got it.

The Frontpoint app doesn’t work well and it takes a long time for support to respond so I don't use it. However, their team was very helpful and I didn’t get put in the phone script from hell.

The Frontpoint team are very available, very easy to connect with and easy to talk to. I also like being able to check my alarm system remotely, if I did activate it, but I also get emails that remind me if I don't as well. Installing the device was easy, but I wonder if I have it installed in the right location to prevent someone from breaking in. I also wonder if it actually was tripped by someone trying to break in, if the response time would be good enough because we have had to disable it after it was tripped before. But all in all, I'm very satisfied with the product.

Installing Frontpoint is really easy and straightforward. They have really good customer support who walked me through all the steps, so it was a good experience. I called them a few times regarding the installation and troubleshooting, and they were extremely helpful and easy to get in touch with. I like the smartphone app. I use it all the time. Sometimes we get out of the house at different times and we forget to arm the system, but we know we can always check it and see its status. We disarm it if somebody is coming over and needs to let the dogs out, without us having to give our code. That was one of the selling points of the system for me. I haven't had any issues, I've been happy with it. We don’t live in the best part of town and so it definitely does give you some piece of mind. It's actually my life.

My daughter is a single mom, and I wanted her to be safe. I looked up Frontpoint and have been very happy with it. It's a very easy and simple installation. We all use our smartphones to control the system, and it works well. It's probably the feature that I like the most. I called customer service when I was given the wrong password and forgot to give my daughter the right one, so I had to call and confirm it because I wanted to make sure that if the alarm goes off, they have the right passcode to stop the system from calling the police, and they're very helpful. Everything has been everything Frontpoint said it was going to be.

I needed an emergency security system for my Dad's house because he got into an accident there while nobody was watching it. Frontpoint was really simple to put in, it didn't even take ten minutes. However, sometimes the double-stick tape doesn't stick. I had a couple of false alarms where a sensor fell off the door or the motion sensor fell off the wall. The first time it happened, I didn't know what it was. But the second time around, I told them not to bother sending the police. Also, when I got an alert to tell me that something was going on it was ten minutes later before they called me. But overall, it was a satisfactory experience.

All the interactions I have had with the people at Frontpoint were pleasant. The installation of the security device was very easy, and I have been using it for a year. Additionally, I use the app, and it’s very user-friendly.

This is the second year that I am with Frontpoint. I put in the fire alarm, and I am very satisfied with the system.

We love our Frontpoint system. It was very simple to start up. I called the people at Frontpoint who were very professional, friendly, and helpful, and they walked me through it. I use the app on my phone all the time. Every single morning, I use the location reminder that tells me when I need to set the alarm after getting at a certain distance away from my house. It is absolutely convenient because, for a lot of the times, I walk out and forget to set it. Also, we have a front lock with a keypad that we integrated into it, and we can lock and unlock that door from our phone so it’s nice when we have workers coming in to do some work. We can talk to them on the phone and unlock the door for them which is perfect.

Having Frontpoint makes me feel secured. I have them for two years and they've met my expectations. The device was easy to install and so far, their team has been good.

I have another home in Maryland and I needed a security system on it to keep it safe while I am not there. I got Frontpoint and it has been a good experience thus far. The system is easy and efficient. Their reps were very easy to talk to and they helped me a lot. Although installing it by myself was new to me, it worked out really good. With the other company that I have, they came out and installed it themselves so I was initially discouraged that I had to install the Frontpoint device myself. However, it turned out to be just as easy as they say it was and I was very pleased with that. I didn't need a whole lot of help. It's really simple.

I feel much more secure since I started using Frontpoint about a year ago. Installing the device was quick and user-friendly. When I called customer service a few times because I had to return equipment and get new equipment sent, they were very helpful, patient, nice, and I liked them. Also, the phone app is great - I love it.

We've got the whole home deal from Frontpoint. Their device was easy to install and they're good to work with. We use the phone app and it's a pretty good deal. We feel a lot more secure having that. However when I set it up on their website, they moved me over to a different website, to Alarm.com and I didn't like that. I put my credit card number in there and had never dealt with this company. I was worried it was a scam so I cancelled and was about to clear out. But I got some research on Alarm.com and have seen that it was just the main website for managing the system. I didn't like not knowing something like that upfront. It really ruined my day.

We got Frontpoint as a preventive measure and it is the first home security system that we had. The first device I got didn't work properly so I received a second one. There was no technician to set up the wires, so we had to do it all ourselves. It was pretty straightforward. But the device could have been constructed a little better because it was just all thin wires coming straight out of the box. Feels like it's not constructed very well. But aside from that, the Frontpoint app on the phone is quite easy to use. I like it and use it often. Also, their staff has been helpful, pleasant to work with and definitely resolved our questions.

I've had Frontpoint for about two years, and I feel secure in my choice. The device was simple to install, and when I dropped a sensor and it broke, the reps helped me to check and see if it could be repaired or if a new one will be sent out. They ended up sending out a new one, and I've called since then to get extra adhesive strips. So, it has been pleasant. I also use the app on the phone to control the system, and it is convenient.

I researched all of home security providers, tried to figure out which one had positive comments from people and chose Frontpoint. I liked that their system was wireless. I didn't want it hard-wired where somebody comes in and actually sets it because then they know everything. When my husband installed the device, it was pretty easy even though he is not very handy. We had a little bit of a struggle in the beginning because we don't have good reception with Verizon and that's what it was on. It was a little bit of a rough start, but they gave us lots of credits and everything else. Now it works great.

When I Googled for alarm systems, Frontpoint's name came up, and since they had the price I can afford, I went with them. When I installed the device, I followed the instructions and it was easy and simple. We've been using it for six months now. The app's hooked up to my wife's phone and with it, she knows when someone goes in and out of the house. It's awesome. The reps have been great too, so everything's been real good.

All the equipment that I received from Frontpoint was malfunctioning and didn’t work up to par. Certain things were supposed to have an alert like if a window was open, and it did not. When I would call for help, they would walk me through it, but it would still fall apart the next day just as badly. Even simple things like window stickers that are supposed to remove and go back on, they would stop working after two days and that wasn’t even a security thing. All these things were falling off the walls, leaving horrible marks.

Installing the device was easy. Having it makes us feel secure and gives us peace of mind especially when we're not home. We activate and deactivate our device with the app everyday and it's very convenient and straightforward. Also, their representatives are very helpful and friendly when I had to call them.

I have been with Frontpoint for almost two years. I was living in a one bedroom apartment, so my small package was just exactly what I needed it from then. I just recently moved to a house with lots of windows, doors, etc. At first I was skeptical and didn't know what to do. So I called their customer support and asked them for advice. First thing that I noticed was that not only they have a professional customer service, but they are also very knowledgeable, and not pushy (trying to sell you anything fast).

I've used Frontpoint for about two years now. The security device was very simple to install and I use the phone app which is convenient.

Whenever I called Frontpoint prior to the installation, they were very good. However, when we received the system and we called asking for some guidance and help to set it up, the person who picked up the call was so offhand and not helpful at all. It was very disappointing because I chose Frontpoint for they had the better customer service when I was shopping around. He said it’s all self-explanatory and I can just read it and follow the instructions. I tried to call back but I got him again. My interactions with Frontpoint were not all bad though. I had to call at another time because there was a light showing up on the control panel. Their rep was helpful and she stayed with me and we worked it out so I'm still happy with Frontpoint. They are not as savvy as Vivint but it’s Frontpoint's customer service that beats the competition. Frontpoint is with the customers.

I've been using the Frontpoint system for around one year and it works as advertised. Installing the device required self-service but went flawless and was easy to do. And their team was very helpful. I called in, had a few questions, and it was seamless. They've been very knowledgeable and answered any questions I had right away. I also use the phone app on a regular basis, and it's convenient. I'm really pleased with the service.

I was looking for a service provider that didn't require a landline and Frontpoint was the one that fit the criteria. I've had them for about a year. Installing the device was pretty simple. It was just stickers where I had to peel the backing off of the sensors and then I just put it on to wherever I wanted to put it. The interactive features are actually pretty good. The only problem I've had with the service or the app is that I've had several false alarms. I'm allowed three false alarms and then the rest I'm charged. That's the only thing that I didn't like about it.

I’ve been with Frontpoint for two years and everything is good. I had ADT before but Frontpoint’s service is much better and a lot easier from a functionality standpoint. Functionality is rudimentary and simplistic. I’m more comfortable with them when I talk to their service providers. Device installation was very self-explanatory and easy. The sales reps were also very helpful. They could work on some of the device price points but the service is priced exceptionally well. I think when I get into outside things such as cameras, the control panels for the heating, they don’t provide a lot of those things and they don’t have anything for that from a product standpoint, which hurts them. And the ones they do provide are extremely expensive. But I like that it’s portable and I could take it with me from house to house. I’m very happy with the product and their customer care.

I've been a Frontpoint user for about eight months now. There was no trouble at all in installing their device. We have checked their system on our phone while we've been away and it works pretty good. Since we had them, it makes us feel better whenever we leave.

I asked around to see who people thought were one of the better home security system to go to and most of the time, people would have Frontpoint as one of their top answers. So I looked into it and that’s who we went with. We’ve had a very good experience with them. It was extremely easy installing the security device, with the plug in. It was simple. The first time we had set it up to secure the house, I ended up putting in my direct code, which is the wrong code. Then we’ve had a couple other false alarms, like my daughter or wife not getting to plug in the number quick enough. Frontpoint's reps are one of the very few groups that were very patient and kind.

I've had Frontpoint for a year as my home security provider and installing the security device was easy. They helped walked me through the installation process and best practices. When I bought some additional devices they were very helpful in adding them in. The support team over there is awesome. Also, I couldn't live without the interactive features. I use them everyday.

When I was looking at what Frontpoint offered and found out that they had a lot of wireless stuff, I decided to go with them. I got all the interactive features which are very convenient. Frontpoint is very good and it makes me feel safer.

Online rankings of home security providers got me to find out about Frontpoint. I've been with them for one year now. Setting it up was very easy, they made the instructions very simple. I love that Frontpoint's interactive features allows me to access the system away from home. It definitely puts me better at ease. Their team was exceptional. Customer service has been terrific which makes the whole experience worth it.

We've been using Frontpoint for a year now, and we love being able to access and control the system using our phones. So far, our experience with them has been great.

We had a burglary and my kids were afraid. So I googled top security companies in Orange County and Frontpoint was number one. They have been great, helpful and very patient -- I'm old, I don't get technology, and they're very nice with me. Installing the security device was super simple as well. Its interactive feature is awesome. If I leave and the kids are home alone and I forget to turn on the alarm, I can do it right from my phone. I love the device. Or if I realize that no one’s going to be home for the day, I can turn the alarm on and it's all good. It lets me know too if one of the sensors is not working. We got a new dog. So, we've been adjusting sensors. That's how I can tell that I've got it lined up right. It's worth the money, easy to use and loud when it goes off. It's nice to feel safe in my own home. I don't worry anymore.

The customer service at Frontpoint is outstanding. We've used ADT before and the difference is remarkable. ADT has poor customer service and, apparently, doesn’t care that much about their customers. Their costs are too high. Frontpoint bends over backwards for their customers. They emerged as one of the top security suppliers when I did my research online.

We've been using Frontpoint for about 13 months. My husband looked up online and reviewed to see what the best company was, and he thought Frontpoint was the best. He installed the security system himself with the help of the technician over the phone, so it was an easy process. Talking to the customer service reps has always been wonderful. We use the app to turn the system on and off for the cleaning company, and it's great. We were able to use it when we were in the Dominican Republic. We're very pleased. It has been a great service that's why Frontpoint has been excellent.

Frontpoint's team is knowledgeable and very helpful. Their security device was relatively simple to install and I feel safer having it. Their interactive feature is very desirable and it works. I've had a satisfactory experience with them.

I had Frontpoint for about a year. The installation of the device was very simple and I had no issues setting it up myself. I got a package with all of our security devices in it and it gave me very clear instructions. Then, I called them and they activated it right away. Their team were great, helpful and made the process very easy. Sometimes I don’t remember if we set the alarm or not, so it’s easy to just log in through the app and check real quick. If I needed to disable the system or check on any status, it’s very useful. One time, I was out of town and we had a power outage, and it was able to let me know that our power was out. I wouldn’t have probably known that otherwise.

I've been a Frontpoint user for four years now. I used a different company years ago and I prefer Frontpoint for many reasons. They're better. The experience with the security device has been positive. Sometimes, with the customer service, a little less. I have had several interactions with them over the phone and they were not coordinated with the rest of the team. Somebody told me things and then another person didn’t know. I had one nice lady who helped me with the billing mess and I wrote to the manager and acknowledged how much she helped me. But this last time, I had some Nicole, I think, and she was supposed to call me at 4PM but never did.

I've had Frontpoint for about a year and it's all very well with them. It's very easy installing the device-- I just decide where and stick the device on the wall. My interactions with their team were very well. Since installation, we feel more safe particularly when we're out of town. I had a very satisfactory experience with them and I would recommend them to a friend.

I use Frontpoint in the office, and I’m satisfied with it. I recommend it.

I used to have ADT, which was a wired system, so it had lots of problems. The one I have today with Frontpoint is wireless and seems to be okay and works when I turn it on using the app. I don't have any of the fire and heat detectors put in as it's a bit expensive. Plus, I've got ADT still monitoring my heat sensors. I had some issues with the operation of the system, and had to call and get it taken care of. I don't think that the documentation that Frontpoint provided is adequate for resolving problems. It would help to have a troubleshooting guide or guide on how you can scroll through and make different settings on the panel. I also have a motion sensor, and supposedly small pets can't trigger it, but I did have a case in which my cat triggered it.

The installation of the Frontpoint device was pretty straightforward. However, I have a motion sensor function which I never activated because the instructions weren’t very clear to have the motion sensors lower, so I have them pretty high up in the ceiling. Because I never took them down, I’m not fully utilizing that. The instructions could have been a bit clearer about that. Other than that, I’m happy to be able to monitor and see what doors are opened or closed. And I set-up for the automated emails in case the doors are open too long. I feel safer so that’s great. It’s been as good as expected. The product these guys are offering is exactly what’s being advertised. In addition, everyone there at Frontpoint was very receptive and gave good customer service.

Installation was fairly smooth and quite easy. I haven’t been using the alarm feature very much so my experience is quite limited. But my interaction with the Frontpoint rep was quite positive. There was one issue that didn’t get resolved. He was asking about a natural gas detector, and I think they’re available somewhere but I’m not sure where. Though I’m not quite pleased with the service we’ve been getting, I would recommend them.

Frontpoint was very prompt in responding to any questions I had. I haven't had any issues with their system since it is simple to use. Even the installation was very easy. I was walked through the entire process step-by-step. Overall, I've had a very good experience with Frontpoint.

The Frontpoint security device was self-install. Interactions with customer service was very positive. I like the remote access, but the app doesn't work on an iPhone. I haven’t been able to install it.

My experience with Frontpoint has been great. I've been a user for about a year now. It's outstanding and we have no problems so far. It's just as smooth as silk. Installation was simple and since we've had it, my wife wouldn't want to be without it. Frontpoint is very professional all the way.

I learned about Frontpoint when I Googled them on the internet. Their instructions were detailed so it wasn't difficult installing their system. I've tried their interactive features and I thought it was okay. I wish though that it would integrate more with the system that was already installed. I didn't know that when I contacted Frontpoint. And so we really had a hard time locating a satellite and sometimes it would go off. The box really wasn't user-friendly. But other than that, everything else has been a good experience. Overall, it was satisfactory.

Installing Frontpoint was fairly simple, and when I had to call tech support, they were extremely helpful. I use the phone to activate and deactivate the system. It's nice to check on it if I go out of town for a long period of time, and if for some reason I have to let somebody in, a neighbor or a trusted friend to get something, I can deactivate it without having to give them the code. We travel a lot, and it's nice to know that I'm not going to come home to find my door or window ripped out, and that I'll know about it if it happens. One thing I have noticed that's a negative on their part, however, is that they are over secure. For instance, if I burn something on my stove and the fire alarm goes off, I can run over and enter the security code but they're still going to call. And if I'm not there to answer it, they're going to call the fire department and everything else. There should be a way for me to be able to cancel it from the box. But overall, they're extremely good.

Everything's been good with Frontpoint. Everything went as expected. Clear documentation, good videos. No real problems.

Frontpoint has easy step-by-step instructions for the installation and their staff did a good job when they sent me the box. Everything is laid out very well. Their rep, Fred, was super friendly. We emailed back and forth to really get what I needed and their team worked with me and even referred me to Angie's List where I could basically get the same equipment at a better deal. They were extremely helpful and everything's been great.

We feel more safe and secure with our house having Frontpoint. It's good and we are happy with them.

We did online research to look for a security system provider and it seemed that Frontpoint is the best way to go. They had good reviews and we liked their product. And one of the things that they said that they would do, and they did, was to have a person here in the US to talk to us. We appreciate that part very much. My husband installed the device, and when he had a question, he was able to get in touch with somebody and they were able to tell him exactly what to do. We have had a couple of problems with devices and they have helped us either to fix that problem or replace the device, so that's good. We really like Frontpoint.

I don't think the actual alarm is loud enough when it goes off. When I've tested it and it went off, it's loud enough for inside the house but it didn't reach outside. That was a concern that I mentioned to Frontpoint, and they told me about the decibels loud. I don't agree that it's loud enough.

I have Frontpoint for a year and a half. Installation was a little tedious, but it was easy. I only ever had to call customer service two times and everybody was nice. The interactive features are the best thing ever. I like that it makes the 'ding' noise because I feel like people know I have a security system, so it makes me feel better. I'm very satisfied with Frontpoint.

Everybody at Frontpoint's customer service team has been good. The house got broken in one time but the alarm went off and I never had another problem.

I've used Frontpoint for roughly a year now. I did the self-install and then called for activation. I have talked with the team at Frontpoint a couple of times -- at the time of activation and when I had to change the list of people to call. Everything went smoothly both times. I occasionally use their interactive features, like the app on my phone and it's convenient and helpful. I feel more secure since installing Frontpoint.

I had trouble originally with the device not connecting to the phone lines so Frontpoint had to make a change on that. They sent me the part, I made the change, and I haven't had any trouble since. Frontpoint has always been very cooperative and concise. They answered my questions and handled it in a way that I thought was acceptable. Their system works when it's supposed to and that's all I really worry about.

I had ADT before and compared to them, I like Frontpoint better for their customer service. I've had them since 2015 and my experience with them has been good so far. Their customer service agent was really very knowledgeable and he walked me through the installation process and he made it easy for me. Their staff have also been very courteous. I have less worries now that I have Frontpoint.

Frontpoint's whole system is different and is way better than Protection 1 which I previously had. Everything was all right except that I was given a bad sensor for one window and Frontpoint took their time in resolving it which I wasn't happy with. They made me do troubleshooting for about four times with different people before they finally sent out a sensor. They were also bugging me to send the other one sensor back when I just got out of the hospital. Nonetheless, I would still recommend them to a friend.

When I got Frontpoint, I put more and more stuff on as the weeks went on so I had a lot of interaction with their team. They got good people working for them. They're great and easy to work with. When you talk to these folks, they’re really helpful. No issues at all with them. It's been a very easy experience with Frontpoint and my wife feels safer since we had them.

We experienced a home break-in last year, March 13th, while my husband and I were both away from home for the day. After that my husband started looking into different security systems and we chose Frontpoint because of the wireless feature. It didn't have to be tied into a phone or cable line. We’ve had it for a year now. Installation was simple although there were a few times when there could have been some more detailed instructions.

I've had Frontpoint for a little over a year. I did the installation myself and they activated the system over the phone. I followed the instructions they sent me so the experience was fine and the interactions were straightforward and easy to follow. The sales guy and I went through each room at home and said, “Okay, for this room, you need this. This room, you need that.” But he didn’t tell me about several other options that they offer. For example, they ultimately gave me a couple of the key fob because I called back quickly. But he didn’t offer the cameras and the other aspects of the system.

My son installed the device and it was pretty easy. I have some problems though because I don’t think my living room sensors work. Also, the sensor which is the one on my door fell off. My son just taped it back but I should probably call to get a new one or ask what should be done to get it to stay up the door. Nonetheless, I'm satisfied with Frontpoint.

Installing the Frontpoint security device was about as easy as it could get. It took about an hour to do the entire house. The instructions were good and straightforward and the followup commissioning phone call was also well done. The rep who did that follow up was very helpful. I had a couple of questions and he answered those very quickly. Furthermore, one of the selling points that convinced me to get the system in the beginning was the ability to access and control it at anytime from anywhere. It's great! I have already recommended them to a number of people. It's been an excellent experience.

Frontpoint is good but we always forget to turn it on. Their phone app is convenient to use.

After doing a search and comparison of home security providers in a bunch of reviews online, I then went with Frontpoint and have had them now for three-quarters of a year. I was on ADT before using them and the actual product on the ADT system was more responsive. But it was tied to the internet, so if my internet went down, the system would go down too, which is not the case with Frontpoint and is the nice thing about them. However, the Frontpoint interface seems to be very slow. If I want to change the temperature, it takes a while. It doesn't update as quickly as my ADT system did. Both my ADT and Frontpoint systems have the feature of being able to access and control my system anytime from anywhere, and this is one of the things that I want in a home security system.

Their team was friendly and professional with us when the alarm went off twice. I just wish that they have a video surveillance that we could see like some of the other companies have.

Since installing the Frontpoint security device, I got less worried and more comfortable at night. Their team was easy to deal with. I had an easy time installing the device but I was unable to get the app to work. Nevertheless, it was a good experience.

I like Frontpoint better than our previous home security service provider. Frontpoint's equipment is a bit better and they're always responsive. They have always given me the support that I needed. With Frontpoint, I definitely feel a bit safer and have fewer worries about my home especially when I'm gone.

When I installed the device, we were disappointed that there wasn't somebody local to come by and pop things in place and work interactively with me. But the people at Frontpoint have all been pleasant and helpful and assured me they could not come to my door. I would personally rather not have a security system at all, but my wife has a completely different perspective on that. And the biggest thing that I use the system for is I can tell when the babysitter comes over to take care of the dogs when were gone for 12 hours. I can see when he enters and when he leaves. And not that I'm spying on him but it gives me peace of mind to know that the dogs are okay. We also find Frontpoint's interactive features to be really nice. Although I think that once you're set up and have your sensors in place, the actual monitoring should be less than a dollar a day.

We had ADT before we got Frontpoint. The only thing that I like better about ADT is it had a quieter beeping. The panel is not so loud when I'm setting the alarm. With Frontpoint, even when we set it to silent, it keeps beeping and it's annoying. Other than this, everything else works fine comparatively. Frontpoint works great and gives us peace of mind.

A co-worker referred Frontpoint to me. Everybody’s cooperative and helpful, so it’s been great. They're friendly and good to work with. We’ve always had a really good peace of mind and although we probably haven’t used the system as much as we should, it’s still nice knowing that it’s there. There’s an added sense of security in having the system. It works well. I also use the phone app all the time and I love it.

We were looking up different reviews for different home security companies in all the different internet sites and I found Frontpoint was one of the higher rated ones, so we chose to go with them. It was very simple to install. We just peeled and stuck the sensors, turned it on, and then we called Frontpoint to activate the device. Their team has always been very informative and helped solve whatever problem we had. I use the Frontpoint app a lot and I like the fact I can set up the geo-fencing feature so if I forget to set the alarm and I get a mile or two away from the house, the app lets me know. Also, being able to check all the sensors and status of the system is nice. It's a good system, decently priced, easy to use and they have great customer service. I'd continue using Frontpoint even after our contract's up.

Installing the Frontpoint device was easy, except that the parts weren't sent all at once. I've had stuff mailed a few times. The Frontpoint reps were friendly and I like the interactive features of having access with my system from anywhere.

I had a couple of questions during the installation and the team at Frontpoint has been fine. Everything worked out really well and I'm pretty happy with it. However, I'm moving so I'm disconnecting the service now.

I just replaced ADT with Frontpoint and so far, my experience with Frontpoint has been pretty smooth. When I installed the device, I just peeled off the back and stuck them on.

I googled the best alarm systems and Frontpoint was always near the top, so I decided to go with them. Installation was easy. I had one question about it and called the number that they provided, and they were helpful over the phone. Frontpoint is a basic and good system.

I'm not too thrilled with Frontpoint. I don't think it's the greatest system. Their product was on TV then so I thought that their price went down but when I switched, the price stayed the same. Also, the installation of the system is not really built for molding around the doors. It worked for a little while but they fell off. So the alarm goes off while we're gone resulting to false alarms. I'm dissatisfied with it. Furthermore, their customer service can't do anything. They've put us on a contract and now tells us it's $700 to cancel early. So there's nothing we could do. As soon as our contract is up, we'll be done with them.

Frontpoint gives us a sense of security and we're happy to have it. Their security device was very easy to install. The instructions were straightforward and their team was more than helpful. Overall, it was an excellent experience.

I only had to talk to the Frontpoint people one time during the initial setup, and they were friendly and helpful. The directions during installation were easy to follow. We use the application every day and it is awesome.

Frontpoint works well and I have it for about a year now. I used to have KMR but they were overpriced and wasn't user-friendly. Frontpoint was easy to install. I just put the magnets up, called them and they tested them. They helped me figure out what I needed to know, and it was simple. I put a normal sensor on my garage door, like the one that you drive a car through and not the one going into the house, which was a mistake. I called Frontpoint and they helped me get it reset so it would be a monitor and not an alarm. I use the application on my cell phone to set the system and I get notifications.

Frontpoint is my first security system and installing it was surprisingly very easy. I've had to call them a couple of times because they forgot something in our box, and every single time I did, they have been really nice and have sent out whatever I needed as quick as possible. If we go on a trip somewhere, I can get an automatic update on my phone and check to make sure things are fine. I definitely have less worries since having the system installed. Right now, I love Frontpoint and their worth for the money I pay. My friend just moved behind us and as soon as he's ready to install a security system, I'd recommend Frontpoint.

The Frontpoint device was very easy to install. Simple directions and everything was there. We've had alarms go off a handful of times and all has been false alarms like us forgetting to shut it off and my mother-in-law coming, and they've always been very understanding. I had one issue with the cord for the plug I got. It wasn't defective, but it got frayed from use, and they sent out a new one immediately and the issue was taken care of. I love the remote access. I use it every single day. It's a huge help and was a big thing for us in deciding to go with the Frontpoint.

There was somebody from Frontpoint that walked me through the installation and he was very helpful. I have the app and I have that on my Apple Watch also, and it's very easy and convenient. It’s definitely been very helpful for the sense of security. There have maybe been a couple of times where it didn’t register like a door sensor with the door being closed, and it was showing something different on the app. But that’s less than 1% of the time. I have recommended it to people and I would definitely continue using it.

I installed everything around my doors and windows. The product is good and I'm satisfied, but I haven't utilized all of the Frontpoint system's potential features.

I have a different service years ago and Frontpoint is by far much better to that in comparison. Installation was straightforward, had great directions, and probably took me an hour. I've set it off a lot by mistake and I've talked to them about making a few changes to it and everything's gone well. Frontpoint gives us a lot more secure feeling being home, and my wife coming home when the house has been empty. As far as their cellular-based system is, it's perfect for our situation. We don't have internet where we're at so that works out very well. It's a real good system and they've been excellent to work with.

My dad installed the Frontpoint system for me and I have it for a year now. Customer service was friendly. Any interactions have been straightforward and quick. It's definitely more comfortable having Frontpoint on.

I've had Frontpoint's security system for seven months and I've got no complaints. I wanted to see the most highly-rated security programs and Frontpoint was one of the highest ones in almost all of the ratings. A lady assisted me on the phone during installation and she was really helpful and walked me right through each step. It didn't matter that I'm not a real techie. Their people have been friendly, courteous and supportive. Our grandchild loves to push buttons and pushed the panic button a couple of times that triggered false alarms. Within less than a minute, Frontpoint called and checked on it. That's been impressive and the customer service, that's what makes them stand out and I like that. Also, it's really convenient that we're able to turn on and off the system using the smartphone. We feel more secure since having the system installed. Our overall experience was even more than I expected and I’ve recommended them to other people.

A friend recommended Frontpoint and I’m very happy with it. Installation was very easy and their reps are very polite. I feel the house is safer.

I was kind of in a rush when I took Frontpoint. I could've gotten the system a lot cheaper through my cable company because I already have a lot of services with them. Looking back, it wasn't necessarily the best product for me. I'm not that crazy about it but I'm not dissatisfied with the experience. I think it's good for certain kinds of people. The customer service reps were nice although there were bits of different troubles with things. Also, I'm probably not the best person to put the device up. We're moving so we'll take it with us.

I was going to get ADT again. I went online and googled some other options. When setting up the system, the Frontpoint guy was nice and knowledgeable and made sure I got everything. When the alarm goes off, it's definitely not as loud as it was with ADT and the response doesn’t seem to be as good either. I wish the alarm was louder and their response time was better.

I was searching online regarding security systems that had good recommendations, and it was Frontpoint. Installing it was easy. I’ve called them initially to check in on a couple of questions that I had and they were very courteous and were able to answer. It was a very efficient call. When I accidentally triggered the alarm, they were prompt in calling. So it was very good.

Frontpoint is a little cheaper compared to ADT which I had a long time ago. I heard about them through my job because we get a discount from them. I also like their responsiveness. The only difficulty that I had is the setup portion. I'm not really the mechanic type of person to be able to install it. I was expecting a technician to come out when they sent the box, but it didn't happen. Since I don't know what I'm doing, I ended up having to spend a little bit more money to get a technician to come and actually install the device. Since its installation, I felt a bit more secured because I know I got somebody monitoring our house 24/7.

Everything's great with Frontpoint. It was very easy to set up. I called them and they told me what to do and it took 10 minutes. My problem is there's a phone-based app and they never sent me my login information, so I can't use it. After I set everything up, I sent two emails. Nobody will respond back to me. It's not their fault but I really did expect to be contacted after I spent that much money to help me get my account set up. But the team was very nice.

The installation of our Frontpoint security device was easy and I find it very convenient being able to access the system anytime anywhere. The ease of use, being smooth, straight to the point and interactive makes it a good system overall.

I've been using Frontpoint for 15 months now and have used the phone app only. There are a few times it doesn't respond well as can be expected by software. It's not the best nor is it the worst, but is good overall.

Frontpoint has really been good and their security system is extremely easy to use.

We've been with Frontpoint for just under a year and installing the device was very easy. I accidentally set off my alarm a couple of times and their reps were very professional. Also, I have the app on my phone and I love the app. It's a really good experience.

I googled the best security system that I could install myself and found Frontpoint. I've had it for a year now. During installation, I had one issue where some of the sensors didn't work, but the reps were very attentive. They handled it very quickly and sent new pieces. Also, I appreciate that I can access the system anytime and anywhere. It works well and I use that feature all the time. There are more things I'd like to have but I couldn't afford to buy more. I like having Frontpoint and it makes me feel safer. I got some notification in my app one time that said a screen door was open, but it was really the sensor that had just fallen. Having that felt better because I knew if something had happened, and at that moment.

I had an excellent experience in dealing with their staff. The installation of the device was easy. It was our insurance company that forced us to get a security system and I told them that it’s kind of a waste of money. The system is hooked up to the police department which makes it worthless because the cops don't come. If the cops come three times to our mistake, then they won't come anymore. One time, I forgot to turn the system off, opened one of the doors, and 40 minutes later, the cops rolled up. It took the cops 40 minutes just to get here, so I'm not sure the system is worth anything. Unless the cops work with Frontpoint, it's not particularly helpful. Nevertheless, I'd still recommend Frontpoint.

I had a different security system provider a long time ago and comparing their equipment to what I have now with Frontpoint, it's much better and the quality is much improved. Installing the device was surprisingly easy and with the use of my smartphone or computer, I can arm and disarm the system no matter where I am. With Frontpoint's system installed, I can leave our home more secured.

The team at Frontpoint have been lovely people and their customer service is totally sufficient. It turned out that I didn’t really need a security system, so I’m stuck in this contract but my experience was good.

Frontpoint reps have been quick to respond and very helpful. We've had their system for about a year now and I arm and disarm it on my smartphone pretty much every day, but I monitor it too. We like it very much and it helps us feel good.

I like the fact that Frontpoint is secured with its own cell phone line. We had one issue with the placements of the little gadgets on the doors and the windows, but other than that, it was fairly easy. I also had smooth interactions with their team and they were able to answer all of my questions.

I'm very dissatisfied with Frontpoint. It's easy to install and their interactive features with my mobile phone works good. But one of my main dislikes with them is that one time we’ve unplugged the box in the house that reads everything and I thought they would call and check with us to try to figure out what the problem is, but they never did. I can leave it unplugged for a month and my phone would never ring. I don’t understand why they don’t call if they aren’t getting a signal to read. I’m not pleased at all. If I wasn’t under contract with them, I would have canceled it.

Installing the device was very easy and their team was very helpful. I have the phone app and it's super helpful and useful. Overall, I'm very pleased with my experience. Frontpoint is user-friendly and interactive, which makes it one of the best choices for home security.

When I searched for top home security systems I found Frontpoint in the top. I have been with them for a little under a year. I installed the device myself, so it's super easy. Their interactive features are also pretty convenient, though I have to take that they're a three-year contract. But, their team is excellent.

Frontpoint has been a good security company to deal with. The installation of their security device took about an hour and it was fairly simple. Their app is also fairly convenient. I don’t have to have as many touchpads there in the entrances to the house as we would have if they didn't come out.

I’ve been using Frontpoint for about 10 months. It was very easy to install. I enjoy the remote access and use my personal phone to arm and disarm the system. But on the app itself, it doesn’t update. I have to disarm it again even though it’s disarmed and then arm it. If my staff uses it on a different device, they let me know that they armed it because the app doesn't update what’s actually going on.

Installation of the security device was very easy and when I had questions, I called and spoke to somebody right away, and they'd walk me through it. Their team was very helpful and their app is extremely convenient - I use it all the time. I have been with Frontpoint for two years now and overall, I'm satisfied with my experience with them. I'd recommend them to friends.

Everything has been very straightforward and simple. I have their app on my phone and sometimes, I use it to set and unlock the device. Though I don't have much interaction with them, all the ones that I had have been very pleasant.

I have been using Frontpoint for about two years, but I've had ADT and Monitronics in the past. Installation of the device was okay, although I’m not sure whether one of the motion detectors is working or not. But I find using the mobile app to be easy. If I come home and the house has been empty all day, I don’t have to worry that somebody has broken into it. I know it’s been secure. So far, it’s been a good experience.

The team at Frontpoint is good and their device was easy to install. I have their sensors set up and I trust it.

I've been a Frontpoint user for about a year now and we haven’t had any problems with them. It was easy installation and user-friendly. Customer service has been helpful. The only thing I don’t like is the price. There are cheaper services out there that do the same thing.

The people at Frontpoint were really awesome. They were good about helping us during installation. Considering we’ve never had a security system before, I didn’t even have a clue what we're doing. But Frontpoint did a good job of making it easy for us. They were very nice, courteous and there was never an issue or a problem. I'm very happy with them. In addition, it’s awesome that I can arm and disarm the system through my phone. It was a very nice experience I've had with Frontpoint.

I had ADT before and Frontpoint is much better. Their customer service is faster when I call them to get a representative on the line, and they’re able to answer the questions a little bit quicker and clearer. I use the smartphone app when I forget to turn the system on and I'm in the car driving away or when I’m getting home and I have groceries, I know my hands are gonna be busy so I disarm it in the garage. I like the fact that I feel safer with my kids getting home from school because I could check when they open the doors and when they’ve gotten home. Even if they don’t call me, I know they’re safe inside the house.

For more than a year and a half, I have been using Frontpoint. I have more peace of mind since having it. The installation was easy. But the compatibility of the sensors with the already existing instrument didn't work out on some of them as I was earlier told by their salesperson. So I still don't have the small sensors working. And there were four or five false alarms for a couple of the sensors. I have to go ahead and call and have them deactivate the sensors but I didn't get much help on that. I also got two or three notifications from the cops.

It was easy and simple installing the system. Frontpoint sent the packet and I just followed the instructions. Glad I haven’t had to use them yet. Great experience.

We’ve been very pleased and delighted with Frontpoint and we’ve had no problems. We feel more comfortable since we’ve installed it. Before I had it, when I would leave the house and come in, first place I’d go would be the office to make sure all of my equipment and technology were still in place. Now I don’t do that because I feel secure and nobody’s going to break in. We've also gotten good customer service from Frontpoint. A couple of times we failed to cut the alarm off and they've been very prompt. They even had the police come out a couple of times but that was our fault, not theirs. They’ve been very accommodating, nice and understanding.

I've been with Frontpoint for about a year and it's always been good with them. Once, I called and asked them one question and they answered it right on the phone. I have also tried all of Frontpoint’s interactive features and I'm good with it.

Frontpoint was previously installed in the building that we rented, so the landlord referred that I keep the same company. The rep came out and installed the unit and was all set. It was very simple and everything is fine.

A couple of times I had to call Frontpoint to ask them to turn the system on because I was out of town. They told me how to turn it on and off through my phone. It’s great to have that access. I have less worries because when I’m not at home, I arm it. I have Frontpoint for a couple of years now and the experience has been excellent.

My wife and I both agree that we've probably never had better service from any other company we've ever worked with than Frontpoint. I’m totally amazed. They’ve had some of the best service I’ve ever received from a company and every single person I’ve worked with is outstanding. I don’t know how they could’ve done a killer job better. I'm in programming design and they've done a pretty good job with their system. Even my 5-year old could install their device. My wife depends on it for security and she feels safer with it big time.

Everything that I have with Frontpoint has been very good and I haven’t had any problems. It was easy to install their device. I just spread up the different sensors and called the main office, and then they activated everything.

I've been using Frontpoint for about a year now and I'm having a good experience. Everything's fine. The only thing I have to do, is give them my new address because I just moved. I'm happy and satisfied.

My roommate and I were looking for a security provider and found Frontpoint on the internet and liked that it is digital as opposed to being wired. So we called and ordered it. Everything went well during the installation but I had problems with the stuff that rings the doors. The molding was a little different than standard molding on this house. And it took a while to get that so that everything lined up right, but I had to move the sticky stuff around about 10 times to get it done. They sent me new some sticky stuff and once we had the placement right, it’s been fine ever since. Their team was excellent. I also have their features on my mobile phone so I set it up every once in a while or disarm it. I like that I can see what’s going on.

Everybody at Frontpoint had been great when I got questions getting the system set up. I use my phone a little bit to access and control the system and I like it.

I was surprised at how easy it was to install the Frontpoint security device. The process was simple. I use my phone to arm and disarm the system and it works quite well. I like being able to keep track of everything like when the door is still open especially with the kids in the house and if they're alone. We feel more secure during the night and if we have to leave the house for a length of time. The system works fast as it should and I'm fully satisfied.

The instructions of Frontpoint go off as being clear but they really were not. It was very confusing because I have an old house which was built in the late '40s and Frontpoint might really work well with a modern house. It’s just sometimes I didn’t know which way to turn it as the directions were unclear. Another thing was they didn't send enough sticky things, so if I made a mistake we had to email them and call them which was a waste of time. It was very stupid because all they needed to do was give you a couple of additional ones. Basically, they need to give you almost twice as many as you have because then if you made a mistake, all you need to do is replace it. A little clearer instructions, a few more sticky things, and it would’ve been better.

I've used Frontpoint as my home security service provider for almost a year but I used to have ADT. With ADT, they tap into my installation that was installed when I purchased the home. So I don’t have to worry about any of the little connectors for the windows and doors. With Frontpoint, I have to assemble those things and make sure they’re operating correctly. They require a little bit more of configuring on the part of the owner, installing it up and monitoring the little pieces and making sure they’re working. The system is easy to install but they send the basic stuff and if the installation has some variations, I will have to call back and have them ship the part that's needed and in the meantime, I'm really without the monitor. It seems to me that they should have been able to ask that information over the phone.

The service with Frontpoint is much better than ADT. Their team has always been very helpful, cheerful and easy to work with. They answer the phone quickly and I get to a real person. It was also nice that they were able to use a bit of the equipment from my previous installation so that kept my install cost down. Also, being able to remotely access the system is good. However, I’m on a Windows phone and Frontpoint doesn’t have their own app. I have to use a different app from another company and it’s not as good as the iPhone app. Overall, the security device is working and I feel secured since I started using it. I would absolutely recommend Frontpoint.

I've had many phone calls with Frontpoint and they were super wonderful and helpful. The system is fantastic and very simple to install. It's excellent to be able to control the system anytime. Overall, very positive experience with Frontpoint.

Some of the equipment Frontpoint has provided were not very good quality. The glass breakers kept coming out all the time and at this point, none of them are attached to the wall as they are on the floor. Then at one point in time, one of them actually fell off and the battery came out. Due to that, one of the systems started to malfunction. It was advised that they would call us but then nobody did.

I feel more confident since I had Frontpoint. It was easy to install, and it's very comfortable to be able to access the system at anytime from anywhere. I’ve had a good experience and I would recommend them to anybody interested in the home security.

My husband travels all the time and I definitely sleep better when he’s gone with the help of Frontpoint. Installing the device was easy and the team is great to work with. They were very nice and explained everything well. Arming and disarming the system from our phone is very useful and we use it all the time. However, I couldn’t figure out how to add features to it. I wanted to see if I could get a garage door opener that armed it and I couldn’t find out how to buy it online.

We are very, very satisfied with Frontpoint. It's been a month since we've been using their system. My husband installed it and we've tried to use the feature to arm and disarm the system via my smartphone. In fact, I use it at my workplace and we like it. On the other hand, I have talked to their reps numerous times and they’re great. I very much like that I can get alerted if the fire alarm goes off while I’m not at home.

Installation of the Frontpoint device was a do-it-yourself thing and was easy for the most part, but the hardest point was trying to mount the panel. I've been calling the Frontpoint team once in a while and for some time we had a software issue, but they fixed it. I am happy with their service.

After researching companies we decided to go with Frontpoint. What they do not tell you is that they will begin charging you for monitoring even before your system is activated. I complained twice and was told they would contact me to credit me back but no one ever called and no refund was ever issued.

I am satisfied with Frontpoint. I have their system for almost a year now and I have been using their app. I receive notifications on time with it and what I like about it is I'm able to control and monitor my system from anywhere. Frontpoint gives me a sense of security and I feel safe when I’m leaving the house or when I’m inside the home. But there are certain features that I probably like to add in the future. I would recommend it to my friends but it’s one of the most high-paying services that I have noticed. That’s the only thing that would draw them back from it.

I have been a Frontpoint user for about a year now. There were a couple of things that I didn't do right when I was installing their device but the customer service guys on the line walked me through it so it's pretty easy. We use their interactive features regularly and I find them pretty good. That was one of their selling points. We had multiple people coming in and out of our home and it was nice to be able to do things in mobility if we needed to. It's nice knowing that there's that extra little bit of security that we didn't have before. Overall, it’s been great to use. There hasn’t been a lot of changes, which is nice. I would definitely recommend them to others.

I compared the technology which people use and realized that Frontpoint is the best at the moment. It has easy and simple installation. I put the sensors on the doors, windows or wherever I want it, and that's it. I call them and they bring it to work. The system is also very dependable. It doesn’t matter if there’s no electricity. It works exactly as advertised, no nonsense or surprises. It's very straightforward so I'm very happy I made this choice. Having the system gives me more sense of security whether I’m at home or not. They have wonderful customer service department too. I had called them a couple of times for consultation. I would recommend Frontpoint to anybody. I like it very much and I’ll keep it.

Since installing our Frontpoint system, I have fewer worries. I've had issues with some devices, but their team sent me out new ones within days and were always super helpful. I have used their interactive features and it's easy being able to control the system wherever I may be.

Frontpoint is totally easy to use. My husband installed it and it was pretty easy. I talked to one of their salesmen on the phone and I didn't feel pressured with him. He was friendly and seems very knowledgeable, so it was a pretty smooth transition. The only thing I didn't realize was the length of the contract. We have to keep the system for three years, which is a little lengthy, but it's at a fairly reasonable price compared to other security systems, so it's not that bad. I also should have set up the system's interactive features on my phone but I didn't.

So far, my experience with Frontpoint has been good and we've used them for almost a year now. Installing their device was straightforward. I had no problem at all and any little technical issues I had, they were fixed pretty much right away. Their people are very professional. Also, I do interact with the system through my cellphone so I go on and see if we've had power outages. It also tells me if any doors have been opened in the last week or so that I wasn't there which is a good feature. I'm satisfied.

I've been using Frontpoint for about a year now. I had ADT years ago and Frontpoint is better because it's wireless. Since having Frontpoint, I feel safer for my wife mostly when she is home alone.

Frontpoint is much better compared to the security provider I had before. Installing their device was a pain, but Frontpoint's reps were really good and responsive with the questions I had. When I needed a few more parts, they sent it out quickly. They've been excellent and I would recommend them.

Installing Frontpoint was easy and the team was very helpful. I had to replace a door sensor as it went bad on me a couple of weeks ago. I had to call them up and we tested it and they sent me one within 3 days. I would have liked to have it faster but they had no way of doing it. Nevertheless, I'm very satisfied.

We've been using Frontpoint for about a year now and we like it a lot better than what we used prior. Their reps have always been great and the installation was also pretty painless since I just based the setup according to the instructions. One of our favorite features is that we get to use the system's interactive features daily through our phone. I think that is awesome.

Frontpoint works really well and we've been very pleased. It is more convenient compared to ADT. With the app, I can set the system in case I forget. I’m glad we made the change. Also, their team was very pleasant, easy to get along with and very helpful. It was an exemplary experience.

Setting up the device was very easy and the Frontpoint team is very responsive. Everything has been very good and I feel more secure since installing it.

We've had Frontpoint for about a year and the service is fine. It's pretty easy to set up although we don't use it enough because we have to reboot it all the time. They have good customer service and one time we did need to call them to put a password. We also set the interactive features up once but then it didn’t work that well so we needed to set it up again.