Frontpoint Reviews

I've been using Frontpoint as my home security provider for about a year and a half. Their team had been good the couple of times that I asked them questions. Also, the interactive feature of the system works well and it's a good feature to have. Overall, it's a good experience. It’s also nice to feel a sense of security having Frontpoint.

Frontpoint is good, and installing it was easy. I've had it for a few years now.

Installing the Frontpoint device is pretty easy. Their mobile app and the alarm system are valuable and good to have. We're happy with this home security, and since having it, we had peace of mind.

I feel very secure now that I have Frontpoint security system in my home. We've been using it for a year and it was easy to install. They have their own mobile app and we like accessing our security system through it. We had one interaction with the Frontpoint team when we couldn't shut the system off because we couldn't remember the word password. They were concerned that we were being robbed but it was our own fault because we screwed up.

We haven't had any problems with Frontpoint as the alarm system works and there have been no false calls coming in as well. Those are the two primary things for us thus it has been a very good experience on the whole.

I haven't had any problems with my experience with Frontpoint. I like it better than my previous provider. It's more cost effective and hassle free. Accessing the system remotely is convenient but it's also a security concern.

I've had Frontpoint for probably a year and I have not had one incident. I was even going to set the alarm off to see if they'll call me to make sure it was still working. I love being able to access the system anywhere. I have the application on my phone. I would recommend Frontpoint to a friend.

I've had Frontpoint for a little over a year and it's been good so far. It was easy to install but it's hard to remember all the passcodes so I contacted their team for it. The interactive features like arming and disarming are all that we use. It's a lot easier to have access and control over the system anytime, anywhere because of the app.

Installation was easy. Being able to remotely control the system is easy and convenient. My son always gets alerts that I can get whenever the door stays open for too long. I’ve been using Frontpoint for over two years, and I have fewer worries.

It was easy installing Frontpoint but there was a bunch of problems in the beginning. They sent me a broken battery and when I got the battery in, they figured out that it wasn't my battery and was my home module system. They reimbursed me for the first month of payment since there was no service being used. The representatives were always friendly and cool. Being able to access and control the system remotely is more convenient and it makes me feel more safe. I could be at school and check my house real quick. It’s a little more peace of mind. We feel better because of the fact that I have a sensor on every window. They were all free because of the whole mess up with the module. They pulled through and that's why I'm still a customer paying the monthly payments.

I had ADT in my previous house but I think Frontpoint is a lot better. Installing their device was extremely easy, and their team has been great and very helpful. I really like being able to arm and disarm the system from the phone and it works really well. Since its installation, we're a lot more secured and we had more peace of mind. I have recommended it to friends.

I've used Frontpoint for almost a year now. Installing their device was easy. Their team was good and everybody was helpful. Also, we got home security access through our phone so we can turn our alarms off. That's easy and it's the way of life.

I feel safer with Frontpoint. I've had it about a year now and if there's a break in again, the noise would scare off whoever comes. Aside from that, it was easy to install and the interactive features work great every time. It was a fine experience overall.

We signed up with Frontpoint and the installation process has been easy. One time, we had a sensor that seemed to be malfunctioning so I spoke with somebody who helped me reset the sensor and that went pretty well. As far as the motion sensors and the door alarms are concerned, I think Frontpoint works just as well as any other company, and having the app is what we really needed.

Frontpoint is a great company. I've been using it for 2 years and we've had no issues with them. Installation was very simple and was explained to us beforehand. We do the arming and disarming from our phone all the time and it's great.

I got broken into before I put the system in so I'm happy to have Frontpoint. I've used it for a little over a year. It's great compared to my previous security system. It was easy to install too. Their guys set everything in and told me how to do it. They were good, very helpful and friendly.

I'm satisfied with Frontpoint but not with the price. It's a little higher than their competitors so when my contract is up, I’m probably changing to a different company.

I didn't have any issues installing the Frontpoint device as it was pretty simple. The system has been working fine. I use the interactive features like arming or disarming with an app or a smartphone everyday and it's good. I like it.

Frontpoint is good and easy to install. I was able to talk with their team when I accidentally set off the alarm.

I was researching on the internet for security systems and started reading some of the reviews and information about Frontpoint. It sounded like a pretty good system, so I thought I'd give it a shot. We got the system in around July 2014. Installation was very simple. The only criticism I would have is that they have these little sensors to detect opening and closing of doors - one on the door and one on the frame around it - however, not every door sill are flat. So I had to use a saw and Dremel tool to cut openings for some of them, to make them fit. It wasn't a real difficult thing to do but it definitely mars the appearance of the door frame.

I like Frontpoint but I think it's too expensive. There's a lot of new, and upcoming brands offering the same services for less. I would like to see if it'd be a little bit less, maybe $25 instead of $47 which is what I think that I'm paying right now would be a good target. But I'm really satisfied with the services so far. I keep having a problem with one of my sensors that's always malfunctioning but I think I just need to replace it.

It took half an hour to completely set up my system. It was very easy to do, simple instructions and no problems. The Frontpoint team was very agreeable, easy to talk to, and figured out what I needed. Everything looks great after the installation, and it's nice having the access with the iPhone.

This is the first time we've had home security and Frontpoint definitely helps. It was very easy to install and the remote access is good.

So far my experience with Frontpoint is good. It was also easy to install.

I'm don't have any problems with Frontpoint and I'm very satisfied with it. They've been very patient with me and so far it has been a great experience.

I've had another provider before Frontpoint and comparing the two, one was like trash and the other was like gold--there's a big difference. I love Frontpoint and I feel that I have a better chance of being taken care of or surviving if I was in a real emergency. I disarm it with my phone and set it up so I could see when someone’s going in and out of my house. I have each of the doors named so I have control over what time somebody comes in and when they go out. Moreover, the people at Frontpoint's team are great.

I used another security provider at my old house and Frontpoint is a lot better. Its installation was relatively easy. I am able to talk with the Frontpoint team when an alarm sets off accidentally, and they are perfect. I use the mobile app to set and disarm my alarm. It's very convenient. We can go on vacation and not have to worry in case our house is broken into.

During installation, the Frontpoint representative on the phone walked me through everything step by step and made sure I was comfortable before we disconnected. Since it was installed, I feel much more secure and safe. The interactive feature is very easy to use. It's perfect and I love it. I had ADT before, but my experience with Frontpoint was much better.

Our neighbor from across the street had a break-in, so we wanted some security for ourselves and called Frontpoint. We needed something that we could install ourselves. They were good and in our budget. It was easy installing the system. Frontpoint is our first security provider and we've had them close to a year now. It works and we're happy with it. Every time we check it, we can see if it's armed or not. I am hoping that there won't be an incident to test it.

I'm satisfied with my experience with Frontpoint. I didn’t have problems installing their security device as it was straightforward, and I have been using them for almost two years now, without any issue.

We came from the ADT world where if the alarm went off, about a minute or so later we’d hear from them. If the Frontpoint alarm goes off and I’m talking accidentally, my cellphone is ringing and the landline would be ringing within 20 seconds. On top of that, I’m getting push notifications on my phone that the alarm is going off so I like that aspect of it. Outside of that, again they call and great customer service. Short of that, my only experience was with the installation. They were very helpful, they did everything they said they were going to do, and very easy to install. A good experience so far all around.

It was easy installing Frontpoint’s device. I’ve been using them for a couple of years already, and I’ve also tried their interactive features. However, I had a problem with the system. The alarm went off in the middle of the night, which made us think that we had an intruder or something going on, but it was only because the magnet was rusty from humidity, probably from the bathroom. I didn’t know that that was what happened, but Frontpoint was able to fix that. Apart from that, I’m happy with the overall experience.

I have been with Frontpoint for about a year and a half. It was very easy to install and their customer service team were friendly and able to answer all my questions. I use the smartphone app to turn it on and off.

I haven’t had any issues with Frontpoint and there are no strings that need to get resolved. But I’m having trouble with the alarm. It has an error message, something like “keychain open”… I’m not sure what it is. Also, I still haven’t figured out how to put my window sensors on. I need to call them for that. And I think the battery’s running out too, so I need to replace that. But other than that, their customer service has been really good. They’re polite and able to answer my questions. They probably just need to get the system up, but I’m fine. I’m happy with the experience.

I've had Frontpoint for about a year. It was easy to install and I got to talk to their staff a couple of times. They were friendly and answered all my questions. It feels better having their service too.

I got Frontpoint installed just under two years before my son was born. Installation was very easy, though I had to call their customer service because I ended up plugging in the battery before I plugged in the AC power. But I didn’t have any problems with it and I was very satisfied. Also, I use their mobile app everyday. Overall, I recommend them.

We love how easy installation was. The customer service was great.

I love my home security system from Frontpoint. I've used it for a full year and I still have it. I also love using their app and it's very helpful.

Frontpoint is reliable. I have an overall good experience and I would recommend them.

I've used Frontpoint's interactive features and it's good. I've had their system for almost a year, and installing the system was easy. Overall, it's been a good experience with them.

We like Frontpoint and we’ve done well with it and not had any problems at all for the last two years we've had it. Their customer service team were really nice and have been helpful. We also use their interactive features on my phone and in fact, a lot of times when I leave home, we say, “Oh, we didn’t arm it.” And so I get on my phone and I arm it.

I've had Frontpoint for more than a year and a half. My only real concern was that one of the sensors they sent me was flawed. But the other ones worked perfectly fine, the panel works great and I've been really happy with the security system since I installed it. I usually use their mobile app to arm and disarm my system. I've been very thrilled and satisfied with the service I've gotten so far and I'm excited to continue with it.

Frontpoint’s customer service has always been to the point. They answer the phone fast and I’ve always had my issue resolved really quickly. I never had any delays, missed advice, or anything like that. Installing their device was pretty easy to do as well. I did a non-standard thing where instead of installing it near an outlet, I used the existing wire of my current alarm system that was through the wall for the power, so that I could keep the power where it was on the existing alarm system, but put the head unit where the older one was.

My experience with Frontpoint is good and relatively easy. They had good customer service, and I had no issues there. I’d recommend them.

We have used Frontpoint for about a year and a half and use their interactive features all the time on a daily basis. My husband and I both have it on our smartphones. It was so easy to install the security device and customer service has been friendly and able to answer questions.

Frontpoint definitely has better rate, product, and customer service compared to my previous service provider. I use the mobile app to arm my house which was exactly I was looking for. It is perfect and going great, so far. I don't have any complaints or any negative experience and I can't even remember the last time I talked to somebody from Frontpoint.

Being able to install the system and the ability to access the system remotely when I travel (which I do a lot) are the two things that stand out about my experience with Frontpoint. I absolutely would recommend them to a friend.

We've been using Frontpoint for more than a year, and it’s been good so far. Everything’s been great with the team at Frontpoint. We've been using their interactive features, and it is great to be able to access and control our system anytime from anywhere. My sense of security for our family and our home was much better since installing our Frontpoint security device.

I have used Frontpoint for about a year now and have recommended them to friends. Installing the device is pretty easy and the customer service team was always very responsive. When I send an email and ask a question, somebody usually calls me for not very long. I also use their smartphone app every day.

The Frontpoint team always respond very quickly whenever I have issues or technical problems. It's very easy to use because it has a mobile application to remotely control the device. We moved from one state to the other and all we needed to do was call them and change our address and we can bring the device and sensor with us. That was so convenient.

It was fairly easy installing Frontpoint and I've been using it for over a year now. Their staff have been friendly and courteous too. I've also tried their interactive features and they're nice and easy. However after the contract obligation is up, they should offer a more affordable option. There are other monitoring companies out there that offer their services for a little less than Frontpoint.

I have been using Frontpoint for two years. I didn't have any problems installing the system and the team at Frontpoint has been good so far. I am satisfied with them.

Customer service team at Frontpoint was great. I called them a couple times during installation and everything was quick, straightforward, very polite, and professional. The installation itself was pretty simple. I have used Frontpoint for a couple of years now and have also tried their smartphone app.

I’ve been using Frontpoint for close to two years and it’s been okay. It was very easy installing it, and their team was friendly and knowledgeable. Also, since I had the security device, I have good sense of security and felt comfortable.

When I signed up for Frontpoint, the people were very helpful and knowledgeable. I like their mobile app a lot. It worked great and I'm completely satisfied with them.

So far, I have no complaints with Frontpoint. I haven’t had any negative experience and I’m satisfied. I would recommend them to a friend.

The team at Frontpoint are very prompt and friendly. If I need something to answer or some issue to be resolved, they are quick to do something. If not, they generate some kind of emergency label and I get a response call back in a short amount of time. I've been using them for two years now and I use the Alarm.com app which controls the system. Also, the device has an easy installation, very friendly user interface when it comes to the control panel, and everything is ready in place and ready to go from the box so it’s pretty straightforward.

Installing the device was fairly easy. We have the mobile app and it works well. We have been using Frontpoint as our home security service provider for over a year, and we're happy with them.

Frontpoint has been fine and I've been happy with them. The prices are light for the monitoring I get every month. They're also good at sending me emails.

We've had Frontpoint as our home security service provider for 5 years. Their customer service team had been friendly and able to answer our questions on the rare occasions that we’ve had to speak to them. Considering we got everything our house can get into, we feel safer and more secure since installing the security system. We'd recommend them.

I really enjoy Frontpoint's customer service - very attentive and knowledgeable. I've had an overall good experience with Frontpoint.

I installed the Frontpoint security device myself, and it went well. Their team was very good and helpful. Since we installed the device, we feel more assured when we come home. Nothing's been taken or gone after we come back from vacation. We've had no problems with it, so we're happy.

When I set up my initial installation, I called and had a conversation with Frontpoint's rep. I told them about all the windows and entrances to my house, and he recommended what I should put a sensor on and what I shouldn't. To finish the sensors in my home would have cost me $500, so they just went as cheap as possible setting me up. Then my home was broken into. I called to tell him that my home was broken into in a window that I was told I didn't need a sensor on, and they didn't care. All they could say was, "You can get more sensors for $32 a piece." And the only thing they could offer me was a hundred-dollar credit. I had to do a lot of manual stuff to make the house feel more secure since my security system isn't very good and it costs $500 to cancel my account.

The Frontpoint security device is pretty simple and easy to install. For some reason the two-sided tapes wore out and the sensor would fall, which tripped my alarm system to go off. I had to call them then, but they were very helpful. They sent me new two-sided tapes to put on there. I usually set the alarm from my phone, and it works good. The app sometimes would freeze and it might take me two to three times to actually set it. I feel confident that I have the system at the house because I don't have to worry about my house as much. But I wish they offered more sensors as far as the different windows when I first sign up. I got three doors and the glass-breaking one. I can't remember if they offered anything for windows, but I think I should get at least three doors and three windows for how much I have to pay for it.

I have used Frontpoint for about a year and I am very satisfied. Installing it was very easy and my interactions with the CS team has been okay.

I've had Frontpoint as my home security provider for a year-and-a-half. Setting Frontpoint up wasn’t hard. I had set up security systems before so it was just learning theirs and getting familiar with the cellphone part of it. I have the app set up on my phone and the same app controls the set up in our church where I’m a minister so that’s a convenience, too.

I installed the Frontpoint device myself, and it was very easy. It has been with me for a year and a half. Their customer service team is very good, although I probably need to get in touch with them because I changed my Wi-Fi number here and I need to update my address.

It's been very good with Frontpoint, although we are not using the alarm now. Overall, I'd recommend it.

Installing the Frontpoint device was very easy to do, although when I went over what equipment I would need to properly monitor the home, I believe that the equipment that we had discussed was very minimal. I had to go back and say, "Listen, there are too many breaches in the house that could happen that won't set off the alarm." I was able to get three more motion sensors that they sent me at the same discount when I originally signed up and that was nice of them because once you buy your equipment and then you need more equipment, you don't get the same deal; you have to pay the regular standard price versus the entry-level price. With my current alarm setup that I have, I feel that if someone breached our home, it suffices enough to be properly covered.

I saw a deal on Angie's List, did my research on Frontpoint and saw that they were a highly rated company. I tried other providers before but said they can't do it because I haven't had a pre-existing alarm system. But with Frontpoint, everything looked good. Every time I've called them, they've always been nice. They were totally understanding when I had identity theft and my credit cards got all jacked. It took me two months to reset everything because they took everything. They were cool with letting me not make a payment for almost three months until I got all my identity theft stuff straightened out.

I've had Frontpoint for about a year. The only time I talked to their customer service was when we set up the device and the guy was real nice and helpful.

Installation was easy and the customer service team has been very helpful. We’ve done pretty good with the Frontpoint security system. It’s a little pricey per month, but that’s the only complaint I would have.

Frontpoint is very user-friendly. I dealt with customer service several times, every time I've had trouble and I needed technical support, and it's been great. They'll make sure that they test it with you. They'll check all of your things on a systemic level and they're really helpful. However, when I moved from my first house to my second house, I had a lot of trouble with updating my address. So when my alarm would go off, they would tell me they're sending police to my old address and that happened three times even though I tried to update my address several times.

I've been using Frontpoint for a couple of years and everything is going well with it, but I wish that Frontpoint's cameras could interact with Macintosh routers. I had to supplement with an outside vendor, which is frustrating.

The ease of installation stood out with Frontpoint but I want a power box that is more secure. And I have a lot of problems with the system. The cameras and lock are not syncing. My cameras aren't still working. It’s very frustrating especially when I'm not living in the home. Once my contract is up, I'll be moving to another company.

Frontpoint has been extraordinarily well. Installing the security device was just easy and painless. Instructions were fine, and the way it was packaged when it arrived was very clear. I had it for about a year and a half and since then, I feel safer, but more importantly, I think my wife feels safer. Frontpoint team were very friendly; both in the installation and in trying to clear up a billing issue. I hadn't seen any charges for a couple of months after I started and I had to inquire about that and they were helpful.

Luckily, I haven't used them so other than the original set up I don't have any dealings with them particularly on an ongoing basis. But my overall experience with the company is okay.

The system itself, I did not love, but the customer service and diligence on checking up on us was amazing. Whenever I had questions or concerns, the Frontpoint reps were extremely helpful.

I've had Frontpoint for one and a half year now. Installing the device was easy and I like the fact that I can access and control the system at anytime from anywhere. It's one of the reasons why I went with Frontpoint.

So far we've been very happy with everything that we've got with Frontpoint. They're there when we need them but they're not intrusive. When we had an issue where the fireplace was getting a little smoky and our fire alarm kept going off, they kept calling to make sure we were okay. So far it's been the only kind of alarm that we've set off.

I ordered the device and it was mailed to me. Installing it was very convenient. We're satisfied with Frontpoint.

I've had Frontpoint for about a year. Installing the device was really simple and I like the fact that it's cellular. I'm not a smartphone type of person. The system is simple, and that's the reason I got it. I've had to call Frontpoint and get extra parts, and they were courteous and friendly. Everything went fine. I feel safer now. I like that I can leave the house and I'm not worried about it.

We like our experience with FrontPoint so far. We're away from the house right now and we got it set up and we're able to check them once in a while to make sure nothing's going off and we like that fact that we can look it online. It's still a growing thing for us as we are looking forward to adding a webcam this coming year. Also, they have really good customer service because they took the patience to walk me through things and I can get through to somebody who can help me and they worked with me until I get it fixed. We are very satisfied with their customer service.

I read the manual about three or four times during installation but once I got it figured out, it was simple. Their team was also very helpful. The experience has been satisfying and it gives a sense of security.

I got Frontpoint for insurance purposes. Installing the device was easy. I would recommend it.

I called Frontpoint to do the activation of their system and their team gave me a couple of tips. Everybody was very nice and easy to work with. I use the arming and disarming feature in my smartphone all the time. I'm in IT and it's actually one of the better apps that I have on my iPhone. It's stable and it always works, so it's absolutely a great feature. It was one of the selling points for a new system. I feel a lot more secure. It's one of those things where if I'm at home by myself and I hear a noise, I can turn it on. The few times I've triggered it by accident or have forgotten to turn it off in the morning before I open the garage door, their responsiveness and follow-up with me, knowing that it's constantly being monitored, have been great. It's definitely given me some peace of mind.

The Frontpoint reps walked me through the installation on the phone. They also sent me additional equipment when I needed them, which came in a couple of days. I use the app from my phone, and controlling the system anywhere is one of the things I use the most. It's simple, easy and convenient for me. I’m satisfied with Frontpoint.

Negatives - My install didn't go well. Took a lot of time (over several days) to install. Had to drill holes for some door sensors. Bad battery in the console - it was replaced. Bad Sensor - it was replaced. Pluses - The absolute Best Customer Service I've ever dealt with. Customer support needs to be commended for their patience and understanding of my installation ignorance. They didn't give up on me and we got the installation completed... eventually. System is easy to operate. Excellent sensor coverage for my needs. Totally wireless, including the signal to the monitoring operation.

We just installed the system yesterday. The guy from Frontpoint that was here the night before to come and look at it was very informative, pleasant and good to deal with. I was impressed with the whole system itself.

My husband installed the device and it was easy and quite simple. If he had any questions, he called Frontpoint and they walked him through it. We can arm and disarm the device from our phone. We can look to see if the lady has come to see the cats or not while we're gone. Once, we left the house and had workers in. They had a blowtorch and it set off the fire alarm, and Frontpoint was very quickly responsive. They've been wonderful.

I have used another company before and Frontpoint is definitely better. I use the phone app every day and it's awesome. Great experience with Frontpoint.

I enjoy having Frontpoint very much. They are a wonderful company. I really like the ability to get on an app and see what's going on in my home. I also enjoy getting their phone calls when something happens to make sure that everything's okay. I know it’s normal but I really like it.

We've had Frontpoint for a year. It was easy to install and their customer service is very knowledgeable.

We've had Frontpoint for a couple of years now, and installation was fairly easy. I've talked to their team and they helped me out with what I was looking for.

I would recommend Frontpoint. Setting it up was easy. My son helped me do it. Frontpoint has been very good at calling me if something sets the alarm off. I can also set it up from my phone like when I forgot this morning on my way out. I am very satisfied.

Installing Frontpoint was easy. It’s been about a year since having it, and we're glad to have it.

We like Frontpoint and are well satisfied with it. The couple of times the alarm has gone off, they have been pretty quick to respond. My sister-in-law was feeding our dogs while we were on vacation and she had forgotten the code and they called up quickly and got things situated before the police were called in.

We upgraded and have the thermostat hooked up to the device now, and it's a great option. We're going to get cameras but we're going to need internet service first. All in all, everything's working great with Frontpoint.

Having Frontpoint is really good especially with the app and the flexibility of what I can do with the monitor. But my Frontpoint unit's battery runs out pretty quickly so it's plugged to a GSI surge protector and one day it shut down so it was on the backup battery but only lasted for maybe an hour then it just stopped. I don't know if it happens again if that backup battery will charge up by itself or that it won't be used up again. Also, the mounting of the tape in the back was difficult to mount on the wall. So that was dissatisfying but other than that, everything else was perfect and my experience with them is pretty good.

I've had Frontpoint as my home security provider for over a year now. It is much better than ADT, which I had before. Installing their device was pretty simple. It's wireless and I just followed the directions. Their online features are pretty simple to understand, and their customer service is great. I had one situation where I used the same guys that they used for monitoring the system. I have one security system in my house that I use for something else, and I didn't understand that Frontpoint uses the same monitor place. They cleared the situation out and they were pretty informative. They helped me out a lot.

Since installing our Frontpoint security device, we definitely have a better sense of security for our family and for our house. We have used Frontpoint for a year and five months now and we first heard about them through a friend of ours who had a friend that got it. The installation was pretty simple and the Frontpoint team were great customer service. We've called for additional sensors and additional monitors and they've been really great. We have used the interactive features of the system, mostly the app, and the system's access and control is great and easy to use.

Installing my Frontpoint device was very easy. I ordered extras and still have to install those but I know It's easy to do. We haven’t made time to do it but should. We initially had to talk to customer services to help us with the set up and they were able to answer all my questions. I find the interactive features very nice, it's easy to arm and disarm the device using my phone. Since installing the device, we have peace of mind. We use it when we’re out and when we leave every morning.

We used to have Vivint before Frontpoint, as our home security provider. If I compare the two services, it’s like night and day. I had a lot of problems with Vivint. Installing Frontpoint was not bad; however, I had to call two different times. One time, it was because I was having a problem setting it up so I can turn it on and off remotely from my app. It took a little while to get that corrected, but somebody was able to ultimately get that working. Another time was when they forgot to add the smoke detectors during the initial installation. I had to call back to get those added on. And then, my cat withdrew the cord that connects the keypad to the power, so they sent a replacement for it. Now that we use the system more, we feel more secure because it’s also more convenient.

Our home's previous owners already had Frontpoint so they had sensors already in place. I just needed to add a couple that I wanted and hook up the box so it was pretty easy to install. I've had to talk to customer service a few times regarding adding new sensors and they walked me through setting it up and did a good job with that. I've had a smoke alarm that malfunctioned twice so I had to have that replaced a couple of times. The interactive features all works really well and I love it. Aside from that smoke alarm issue that somehow failed twice (two different ones), everything else has been good. Overall, it's been a good system and I've been happy with the service.

I’ve been using Frontpoint for a little over a year now, and I’ve had no problems with it at all. I’m actually working in prison and I work at night, so it’s more for my wife and her security. The system, itself, was a self-install kit. It took a little bit of know-how to install it. It took a bit of time to get everything mounted and get some of the sensors working. I wish they had included something to be able to get the two sensors lined up directly, but beyond that, it was pretty easy to install. After that, I haven’t had any problems with the system. It’s completely wireless so I’m able to set it. Their customer support was readily available when I needed to get the system activated. I didn’t have to wait forever like you do in a lot of places to get an actual person on the phone.

I am satisfied with Frontpoint. The alarm has been working okay but I've never had any experience where I have to call security in.

My sister referred me to try Frontpoint and I am using it now for a year and a half. Installing it was really easy. I just took it out of the box and set it up pretty easily. I use the app frequently. It's a must-have for me because I like being able to monitor my house from my phone and see what caused if the alarm goes off. It's extremely convenient. Also, the customer service is great. Their representatives are always very nice, courteous and friendly. Just being able to get through the people easily and being able to talk with a real person is always very, very helpful so it's been a very good experience so far.

Frontpoint has been excellent and I'm impressed with them. Their technology is on the ball and I like their key fob. Also, if they tell you they're mailing something out, it's there almost instantly. They walk you through the installation and they are thorough so they're better.

Installing Frontpoint was really easy. The only problem that I had is that the industrial strength command strips don't stick to one part of my house, so our alarm has gone off a couple times in the middle of the night because it's fallen off the ceiling. But the Frontpoint team has been positive and helpful every time I've called in. They've sent a replacement immediately after the glass break fell off the ceiling.

I have the phone option where I can unlock and lock the system, and it works really well. I have reached out to Frontpoint for a couple of different reasons. They have very good customer service, very quick response and attentive.

I was robbed two years ago so that's why we ended up getting Frontpoint. It makes me and my boys feel safe here at home. I love it.

I've had very good experiences and been quite impressed with Frontpoint. Setting up of the program initially, the two problems that I have had were solved.

I've had Frontpoint about a year ago and it was a pretty easy experience when installing the device. And, the Frontpoint team wasn't difficult to talk to.

I had a very good experience with Frontpoint. The device was easy to install and operate.

Frontpoint was ranked number one when I checked on the internet and looked for the highest ratings. Installing the security device was very easy and I didn't even have to be in touch with their team very much once I hooked everything up and activated it. I use my smartphone to arm and disarm it and it's awesome because I'm remote a lot. My work takes me around and my worry about my house being broken into even when I'm not here got down dramatically. It was a smooth experience and if I had chosen another company, things may not have been that way.

Frontpoint has been real good. We had a break in before that’s why we installed it. We've had it for three years now and we feel a little better when we leave the house. There’s one thing I’d like to have on the system though. There’s no indication if it’s active until we come in. If I set it and my wife is just gone for a little while, she’ll walk in and check it right away because sometimes it’s set and sometimes it’s not. My daughter’s got a system and there's a red light that shows that “security system is active.”

I like my experience with FrontPoint. The people I've talked to on the phone and the customer service is really good.

Frontpoint's very good although it was difficult to try and obtain a new sensor, but otherwise it was very convenient and I enjoyed the cell-phone-based ability to turn on and off the security system.

Frontpoint is better than ADT and there are generational differences between the two. Installing the device was easy, and our experience with Frontpoint's team was positive. It is easy as well to use the device's interactive features. The door chimes are what I utilize the most, providing me the greatest sense of comfort more than anything else. I don't engage the system all that often, but the door chimes are. Overall, Frontpoint is both effective and cost-effective.

We have had Frontpoint for a little over a year already. Setting everything up was very simple, and when I called them, they were very helpful and prompt. The team was also very courteous, and we have absolutely no complaints with the organization. We installed the device twice because we moved to another home shortly after installing it in the first one. I wanted to test the motion sensors once so I called them, and they verified that they were working. The company is very obliging.

Frontpoint's security system is easy to install and easy to do it yourself so that you don't have strangers in your house. I love Frontpoint.

We've had Frontpoint for about a year now and we like them. We used ADT before and we had the motion sensors on two doors. Now, we have a better service with Frontpoint because we got the motion sensors on all exterior doors which make us feel more secure. We're also able to use our cell phones to access the system remotely, anytime. In case we're out somewhere and we need to allow someone to get into our house, we could disarm it, but we’ve never had to do that. We had some trouble initially during installation because we didn't have cell phone reception in our house, so we had to get a booster and their team was really helpful in getting that set up. There were a few times when my husband and I set off the alarm. One night while we were asleep, something malfunctioned and the alarm went off but they've called and have been helpful. Their team has always been friendly and courteous. On top of that, they're also economical.

I first heard about Frontpoint from a co-worker. I got their system thereafter and have had it for almost a year now. Installation of the system was pretty painless. There was one issue with one transmitter and one sensor, but Frontpoint reps were able to take care of those. My interactions with their team have been brief but pleasant. I use the Frontpoint app all the time, it's the only way I arm and disarm the system. It's pretty cool, but there's a lag between the wireless network and the transmission from the box to the system. It usually takes probably 20 to 30 seconds when I turn the lights on and off remotely. It's really quick at other times though. I'm happy with Frontpoint and I've had peace of mind since the system got installed.

Frontpoint's team is very friendly. I called them one time to ask instruction to replace a battery. They're very patient and explained to me how to do that step-by-step. Installing their system is easy which I can do by myself. I've had Frontpoint for almost two years and I'm very happy with my experience with them. However, there is a sensor for the door which for me is useless. I did not like it very much. I like the motion detection better.

There wasn't any problem in installing Frontpoint, but right now I think they're overcharging me. Since they never call, I'll have to call them to do a monthly check. When the team came in, the guys did what they had to do, and showed me how to use it. They asked me if I had any questions, and everything was cordial. I enjoy Frontpoint, it is easy to use, and makes me feel safe. On my way home, I use my cell phone to disarm the system so I don't have to hear the buzzer. I only wish they'd lower the price.

Frontpoint's equipment is better than the one I used before, and installing it was super easy. When I installed it, I had to call their team and have the file hooked up, and they have always been great. A couple of times the maid has set it off, so I've also talked to the representative every time that happens, but everything has all been good. I definitely like being able to access our device on my phone because, occasionally, I go to work and I'd go "Did I turn it on or not?" So, being able to check it is much better this way. This feature was also the key driver for searching companies as my old one didn't have that. Lastly, I'm glad the equipment is wireless because there are fewer holes to patch since I'm recently having my house painted.

Frontpoint is perfect. I like the ease of placing all the sensors, and I would recommend it.

The equipment was easy to install but I would recommend sensors to be mounted to a wall be equipped with screw holes so they can be mounted into a stud. Two sensors fell from the wall and had to be replaced using adhesive tape even though the surface was properly cleaned. Customer service was very good when contact had to be made.

We had a great experience with Frontpoint. We don’t have any problems with it.

We've had Frontpoint for about a year and a half and it's been a positive experience with them so far. It was really easy to install and their team has been really helpful. I felt safer since the installation of the system.

From 6:00 in the morning, my husband and I were trying to use my cell phone to put the alarm at home and nothing worked. When we called Frontpoint, we waited for 45 minutes on hold. Finally, someone got the phone and said that nothing was wrong with them and that maybe it was my cell phone. However, it was clearly a problem with Frontpoint and not my cell phone as I also tried from home, from a computer, and even from my husband's cell phone and nothing worked until 11:00 in the morning.

Frontpoint is good, and everything seems fine so far.

I don't like Frontpoint. None of their equipment ever worked right. I got false alarms and I'm being charged for it. It's a terrible service. I have everything disconnected and don’t even use it.

Installation of the Frontpoint system was simple. The instructions were loud and clear, at least for a guy who understands the technology. The account rep was helpful and addressed all my concerns, issues and questions. I definitely feel safer when sometimes I'm out of the house. I'm happy with the service and I haven't had any issues with Frontpoint or with its customer care team. I'm a satisfied customer.

My experience with Frontpoint has been excellent overall. Their customer service is good and the system is effective. They've been responsive in addressing issues and replaced elements where appropriate.

I had Frontpoint February of this year and since then I feel more secure and had fewer worries. I had a pleasant and easy time installing the device. Their team and their support have been great. Some of the sensors are falling off and it was taken care of. They sent me some magnets. It was an excellent experience.

We've had Frontpoint for about a year and a half and we were using Monitronics before, but Frontpoint is better. We had to move to a bigger house and I had to get more sensors. Installing it was easy and very simple. I control it most of the time with my smartphone. Everybody at Frontpoint had been fantastic especially when we were getting ready to move. I called for some advice and they went out of their way to help me moved. I have absolutely nothing but great things to say about them. My wife definitely feels more secure. They have an excellent service and I would recommend it to anybody.

I've had the Frontpoint security system the entire time I've lived in my house and I felt great about it all the time. I've used Frontpoint as my home security provider for about a year and a half. I heard about them from friends. I ran into an issue when one of the little sensors didn't stick, but aside from that, it's fine. To address this issue, the Frontpoint reps may have sent me additional stick 'em things. I'm having trouble right now with the notifications of Frontpoint's interactive features. But I do have the app and I use it to arm and disarm my system, and that's great.

We’ve been using Frontpoint for two years now. Prior to that, we used ADT for 11 years, and there is no comparison. Frontpoint is unbelievably awesome. They are so responsive. I always get through a person, and there’s never been a single time when they couldn’t walk me through something in one phone call. I chose the do-it-yourself model as much as I could, and even designed my own system. They gave me the freedom to do that. So I made more calls than probably their typical client, and there wasn’t a single time they couldn’t resolve the issue. Then they call to follow up and make sure that I was okay and satisfied. I like how they do a recap. Also, there was never any after call sales push for anything. It’s just been great. Everything came in a box where everything’s laid out. And then the design that I discussed, as well as instructions where to place things and warnings that covered different scenarios, were there, so it’s really easy and simple.

I already have Frontpoint for two years now. Their team was good. Also, it is good that they have an interactive feature like the app that I use where I can arm or disarm my system.

I've had a few issues with their equipment, but they had been able to solve it pretty quickly. Frontpoint has been good and I'm happy with my experience with them.

We've had Frontpoint as our home security provider for close to a year. Before them, we had ADT. So far, Frontpoint is much better. We had issues with the satellite phone of ADT not working. I interacted with the team at Frontpoint in getting it set up. It's nice being able to control our system from our phone and have our Frontpoint system whenever we're out of town.

A friend recommended Frontpoint and I’ve had it for a year and a half now. Installing the device was easy. Everything’s wireless—that’s the advantage. I’ve used their interactive features and it is very good. I feel more secure. In addition, their team was friendly and courteous. Frontpoint has great customer service.

I’ve had Frontpoint for two years, and it’s been great. I installed the system myself, and I had it all done in a few hours. Everything was sent to me in a box. I put it all together and now it works without incident. We used ADT before that, and although I didn’t really have much problems with ADT, I like Frontpoint because I can configure it myself, and it works on my phone. And that’s perfect as that’s why I got it. I did have an issue with it about three weeks ago where they had to reset something because it wasn’t registering, but I just called the help center and they fixed it in about five minutes. That was the only time I’ve spoken to Frontpoint in the last two years, and customer service was really good.

I had no regrets and our experience using Frontpoint as our home security provider around a year now seems to be great so far. I installed the device myself and everything is wireless so it's extremely, extremely simple and it’s unbelievable compared to my old system where everything had to be wired in even the sensors. I use my phone for Frontpoint's interactive features and I haven't had a problem with it as it works every time. Being able to access and control the system at any time anywhere is great, I couldn’t imagine it being better.

I have been using Frontpoint as my home security provider for about a year. They've been professional and their system was easy to install. Frontpoint has been my first security service for my home and I like it because it's very handy. I feel more secure being able to manage and control the system anytime or anywhere. I'd recommend them.

My husband goes to work early in the morning and leave the alarm on because I'm asleep. So when I wake up I'll be puttering around the house and I haven't turned it off and I see something outside and I'll be "Oh, I'll take the garbage out" or "I'll sit there and I'll do that" and I go out and you can't hear the alarm outside. And so the alarm will go off and the police will come. It happened more than once. It was pretty bad. They'll come for two times and then the third time, you're out. They start charging you because you're wasting their time. It's $50 the first time, $100 the second time. There's this one time I ran out and then I came in as the alarm was going and so I hurried and called Frontpoint and the girl was so nice. She said, "I will quickly call police dispatch and see if we can stop them," and she did! I was like, "Thank you! You saved me a hundred dollars!"

Installing their security system was straight forward and easy. I've been using Frontpoint for a year and a half and every time I called them, they've been very helpful and resolved any issues that I've had quickly. I have tried using their interactive features which allows me to control the security system from my phone. It works well, I like it, and I am happy with the experience.

I've used Frontpoint as my home security provider for about a year now. Installing the security device was easy. I just plugged it in and they walked me through everything else. I have fewer worries when I'm not at home since installing it. The Frontpoint team has been fantastic and helpful. Every time I have to call with any questions, they're always willing to help and are super on top of it. Being able to access and control my security system any time, anywhere is the whole reason I got it. I have to do that all the time because I forget to push the button before I leave the house. It sends me an email and I go into the app, push the button, and it's armed. I tell my friends on Facebook about it all the time. It's the best experience I've had with a security company.

I was able to install Frontpoint without any problem and that made it nice for our lake house. We've had it for nine months now.

Yesterday, I called and couldn't reach anyone, probably because the Frontpoint guys were way too busy. But other than that, I never had an issue reaching out whenever I had a problem with the door sensor. Initially, the setup had a faulty radio in the actual control and that was later fixed. Everything went smooth and that's okay, those things happen.

I've used Frontpoint as my home security provider for a little over a year now and everything's been good so far with them. My decision to choose them over another provider was based on the internet search and looking up the reviews. The Frontpoint security device was very user-friendly. I called in and the team at Frontpoint walked me through the installation, and there weren't any issues. I've used Frontpoint's interactive features such as arming or disarming the security system from my computer or phone. They used to work quite well but I had the older monitoring system then. Now I have the touch screen that they sent out and I can't get that to work with the smart phone. It doesn't disarm the system, so I haven't used that feature in the last month or so.

Have been using Frontpoint for a year and a half. Installing it was easy. The instructions were straightforward, just stick the sensors where you need them. Their customer service team was also good. It's easy to get a hold of a representative. I had a problem with one of my sensors and they sent out a replacement pretty quick.

My sister has Frontpoint for over a year now and I hope we're going on two, but we don't use it all.

Frontpoint provides quality service. I got the security device when I bought my house in July 2014. My husband installed it and he didn't have any issues. I also use the smartphone app to control the system.

It's been about a year since I used Frontpoint. I've had to talk to customer service to activate the system and then another time to ask a question, and it went just fine for both times.

Compared to ADT, Frontpoint is good and I already have it for about a year and a half. It was easy installing the security device and all the instructions were included. Also, it's good that I can use my smartphone to set the alarm. I'm very satisfied and I would recommend them.

I googled different security providers and Frontpoint came up as the number two company. Installation was easy and the reps were always friendly and capable of answering my questions. We recommend them to a friend.

I've been using Frontpoint about a year and a couple of months. The device was easy to install and customer service team is good. We use the apps to set the alarm every day. All in all, I'm happy with them.

I looked on the Internet for the best-rated security and Frontpoint was the top. I had the security device installed in our new house and the process was very easy and I had all the help of customer support along the way. Will absolutely recommend them.

So many people are starting to get security systems in their houses and I mention Frontpoint to my friends because I haven't had any problems with them and they've been nice. Simple installation and excellent customer service.

Frontpoint's customer service was very pleasant and the person whom I initially spoke with was wonderful. And, installing their security device was quite simple. My husband also uses their interactive features.

I've been using Frontpoint for close to a year now and I'd highly recommend it. Installing it is easy, just put the magnetic sensors on each doorway, one on each side of where it opens and closes, and then the motion detector sensor. Any interactions I've had with the customer service team has been good. Any time I've had a problem, they've been prompt, courteous, and they've been able to solve my problem right then and there.

I'm a broker and I have recommended Frontpoint to my clients who are buying new homes. Their device is extremely easy to install and their customer service team is responsive and great to work with. They always call me if there's some problem. They have dispatched the police before just because something went off and we weren't home. We also have one of those smoke sensors which often go off with my hair dryer, but they call every time and say, "Is everybody okay?" So Frontpoint is good overall.

I've used Frontpoint for over a year. Installation was simple and I've tried their interactive features. Generally, I'm happy with them.

I'm happy with Frontpoint - it's really worth it. Installing my device was easy. After I installed, I made some mistakes and I called them and they told me I have a bad sensor, so I fixed it.

I have had Frontpoint for two years and they are fine. I had an issue with the sales service that I originally had and had to change that. They did it with no problems so we're in good shape.