Frontpoint Reviews

I had AT&T but Frontpoint was cheaper and I installed the equipment myself. They didn't have a bunch of wires everywhere. All we had to do was plug the base into the wall and then hook the monitor up. Their customer service was also excellent. Their rep walked me through step-by-step when I had to set up the device. And if the kids tell me they'll be leaving the house and I'm at work, I arm the system from my job. Or if we forget to arm it when we leave, I can arm it wherever we go. I like that a lot. With Frontpoint, I don't have to worry about someone breaking into my house. I would recommend them.

We bought the Frontpoint system and then we called them and they walked me through everything when we hooked it up ourselves and it was extremely easy. But the fact that Frontpoint had to send us three different control panels before one worked is a disappointment. We're probably at 75% satisfaction at all the times we've had to contact them because we've had to call four times. The dude we had before was great and he walked us through in upgrading whatever it is when something's updated, which is cool.

I had Safeway before as my home security provider but Frontpoint is a much better security system. The installation was pretty easy since it's just sticking the sensors on the doors and windows. Their people are very helpful, knowledgeable and I can take my time without being rushed. The system's features make it very easy and convenient to arm and disarm the security device.

I did a research then and Frontpoint had great reviews so we went with them. Their sales reps were great. Sometime last week, one of my friends went to my house and set the alarm off. Normally, I should’ve gotten a call from Frontpoint to see what was going on and be sent a PD unit out to the house to investigate but I don’t think they did that and nothing ever came about it. That’s why I have the security system but it didn’t seem to work that time and my friend ended up putting the code in. Installing their device was easy. I have not tried using their interactive features but would like to go through that with my phone. But I've never set up the app for it yet.

Installing my Frontpoint device was super straightforward. I mostly got it because I wanted a security system around the house for my wife when I was going to be deployed. Everyone has been super helpful and awesome. A couple of situations came up on my wife when I was gone and she was able to get ahold of people and get everything figured out. The system gave me peace of mind when I was deployed overseas. Now we're heading to Hawaii and I'm taking the device with me over there. I've been very satisfied with the service.

Frontpoint is my first system ever. I have a friend who uses it and recommended it to me. The installation was very easy, they were also available to help if I had any issues. Being able to access and control the system anywhere at any time is fantastic. I feel absolutely safer having Frontpoint in my home.

Initially, I accidentally signed up with Vivint and had them install their system at home but when I read reviews about the company, I found out they were a horrible one so I had them uninstall everything. They left huge holes in my walls which they filled with putty and I was pissed. After my nightmare with them, I started searching online to find a different company and then that's when I came across Frontpoint which had by far the best reviews out of everybody.

Frontpoint is simple, modern, and easy to use. Customer service was really good. Anytime we did anything wrong, the Frontpoint team was always on top of the problem and was able to resolve it immediately over the phone. We use the interactive feature on the phone all the time. It's critical to have it that way because if I didn't, the system would be really hard to use. We can correct situations whether we're at home or abroad. We had to adjust the alarms and sensors a little bit because of our cat, but Frontpoint is flexible enough for us.

I have Frontpoint for a little over a year. I researched to find out which home security provider would be a good one where I was moving. The Frontpoint guys were helpful for the most part, but the last one who helped me install the security device wasn't very helpful. I'd like there to be more help with the installation process. Their reps told me to use adhesive, but the adhesive isn't very good, so there were times when I had to glue everything down. It wasn't the worst experience, but it could have been easier. But the interactive features are really awesome. Anytime I forget to set my alarm, the system notifies my mom, and she calls me. I feel more secure being that I have the alarm.

I've been using Frontpoint for about a year now. Their reps were really helpful. The installation was not really hard, but with the doorframe, we had to do some extension to raise it up to make it evenly face-to-face.

Frontpoint worked with me and helped me get what I wanted. They trucked out all the equipment on time and helped me set it up. We went through everything without a hitch. Installation was just peel-and-stick. It was easy. I have the app on my cellphone, too. Frontpoint is a good company and I enjoyed my experience with them.

The Frontpoint staff members were very helpful when I installed the security device. My only suggestion would be that the magnets that got put up there for the intrusion could be better marked. The arrows should be made more prominent - maybe have the arrows facing arrows and then we'll know it's installed correctly. That would've saved a ton of time. Also, it's a rough expense every month so I don't want anything additional. But with the system, it's good to know if someone's trying to break in even if we don't use it that much. The app is nice and very convenient to use as well.

Frontpoint has provided good service but I've had trouble with the motion detectors and sort of regret having purchased them. They've been inconsistent and have resulted in false alarms a couple of times no matter where I put them, but the rest of the devices worked well. Installing the system was easy and I never ran into any issues though it would be nice if they had something visualized for guidance, like pictures of suggested configurations as opposed to just speaking with them. But their customer service has been great and so is their app. It's convenient and really helpful to select it to arm the system if I was working out of the house. It's nice to have the system as I need peace of mind. I'd recommend Frontpoint.

I've been using Frontpoint for about a year now and it gives me some peace of mind. Their team has been great when I call for questions or concerns.

A friend of mine told me about Frontpoint. He and his son had it. Then there was a break-in at my neighborhood and I thought I should get a security system. So I went and arranged for Frontpoint and it's been over a year since I started with them. I got two sensors in the main front of the house and the door sensors. Installing it was very simple and easy because I'm tech-challenged but I was able to do it all. The guy on the phone was awesome and walked me through it. He was also friendly and didn't yell at me. I've set it off by myself accidentally so I know it works. Fortunately, I haven't had to use it. However, I never got a door sign. I got the thing that sticks to the ground but I never got the sign. I called them about it but I didn't follow up on the procedure I had to do to get it.

I have two dogs here and it's hard to have people come over and set up any kind of equipment because I got to put them in a crate, try to keep them calm, and take care of them so they'll not destroy my house when people are in here. With Frontpoint, it was pretty self-explanatory to set everything up. The online information is very easy to follow. Even if I don't have to physically pick up the phone and call, I can go online and it tells me enough there to know what to do and figure things out. The system is easy to use. Plus, their interactive features is nice, simple to do, and very convenient.

The Frontpoint team were very helpful on the phone, very upfront. I had a three-year contract, there were no surprises, and they were very understanding in terms of getting everything set up. It was a positive experience. Installation of the Frontpoint device was very easy to do. I use the mobile app and being able to access and control the system at anytime, anywhere gives me peace of mind and comfort.When we had a problem with the app, they were clear that it was temporary and they were quick to answer questions and resolve the problem.

A friend of mine in the neighborhood has Frontpoint and recommended them. They are also quite well-reviewed online so I got them. I don't know if I'm a pretty handy, technically apt person but I found the installation challenging. The customer service folks are great, positive, helpful and patient. They've always been very pleasant and prompt. I have been particularly pleased and I appreciate that I'm transferred around. However, they aren't most intuitive. I wish that the customer service reps would ask more probing questions when it comes to the way the system can be used particularly the eMpower suite, the lighting stuff and alternate uses for motion sensors.

I feel completely secured with Frontpoint. Their reps have all been very pleasant, easy to talk with and they settled any concerns that I had. They're doing a really good job. I like to on a monthly basis fumigate my home because of my phobia with bugs and germs so twice I've set off the alarm after I've left the house and had them call me and we fixed the situation. I feel very confident that they're on the job and doing what I'm paying them for. Recently, I have had trouble with my phone, but I don’t know if it's my phone or the service. I used to be able to arm it via my phone and I've not had good luck in the last couple of attempts. The camera is exactly what they told me it would be. It's not one of the top ones on the market, but it's satisfactory.

Since having Frontpoint, I feel safer. I chose them for their price. Interactions with their team have been really good. Installing the device was easy. It's very convenient to be able to control the system anywhere anytime.

A friend of mine recommended Frontpoint. I've had it for about 10 months now and it's excellent.

Somebody tried to break into our house up in Maryland. They did not get in, but while the police were there doing fingerprints outside, I was on the site and looking for the best security system. Frontpoint security system came up as top notch. I ordered everything right there and then. It was very simple to put in. The main box shows us what was being opened at a time. It was excellent.

The sales rep was very positive. I had to call them back a couple of times, and the technicians that I spoke to were all very positive. I had no issues with any of them. I have the app and it's a good feature because when you travel, sometimes you forget. But with the app, you can just reach over to your cellphone and turn the security on. It was very simple to work with Frontpoint.

The Frontpoint device was very simple to install and their team is knowledgeable and very helpful. I use the interactive features consistently and it’s very convenient.

Frontpoint doesn't give all the information about installing the panel prior to ordering it so when it arrived it was a little more complicated than what was expected but I'm pretty decent with tools, so the installation wasn't too bad. The reps were helpful as long as you were using the stuff they sent. A lot of the things they advertised that you can use with the system you have to get aftermarket. And when you start adding aftermarket stuff, that's where the system starts to lose points. But the interactive features are very good. The system works very well. I use it on my mobile phone probably more than anything else. I had a very good system with another provider before but Frontpoint is a quality system for less. The monitoring is cheaper per month.

I've been using Frontpoint as my home security service provider for a year. Installing the security device was easy and their customer service team were nice and always helpful. It's very convenient and a necessity for us to use Frontpoint's interactive features.

Frontpoint helped me through the setup. The good part of having it is that we know it's there if we need to activate it. However, we haven't been activating it very often. It's not part of our daily routine so it's a bit of a waste. I also didn't appreciate that the contract was locked in so that was a little disappointing. We're looking to change during the next few weeks. It's no fault of the service though, it's on us.

I've been using Frontpoint for a year now. Their reps were quick, efficient ad helpful and it was easy installing their system. The interactive features were very helpful. So far, I haven’t had any break-in issues and I’m confident that if I did, it would be fine. I had my roommate leave the door open a few times and I knew about it. So, I’m debating whether or not that’s a good thing because sometimes I get a notification when I’m out of town and I worry about it.

I did research online and Frontpoint came up as the number one company. It’s been a year now and the experience with them has been nothing but positive. It was very easy to walk through with instructions during installation. I also had no issues with the Frontpoint team. They were very friendly and knowledgeable. I use the interactive features everyday. It's amazing because my children or I would always forget about the system. It sends me a reminder and I arm or disarm it from my phone. The door sensor was hard to get it to work at first though. The doorframe has molding so it was at a weird angle. But it's a bit more stable and secure now.

We've moved into the house in December of 2014 and wanted an alarm system. It was really easy to install the Frontpoint system but we've had issues with the panels as they started acting weird. The sensors will go offline and then sometimes need to be restarted where I have to take all the batteries apart and unscrew some things. We've had about four different panels sent to us over time, but their customer service has been very helpful. They did run through some testing if need be but were quick to send me a new panel.

I did extensive research and came across Frontpoint. Installation was simple and straightforward. We had the touchscreen pad, which is great, and we put the security tabs on the doors. We also added one recently to our garage. The app makes it much easier because if I'm sitting in my car and I forgot to turn the alarm on, I can do it on my phone, as opposed to running in the home and doing it. It's been great.

I had used Protection 1 before for our home security and I like Frontpoint better especially from the standpoint of being able to install it myself and add things to it. Also, it's more involved than the previous. What I had was just a monitoring system that had some hired-wired smoke detectors, but Frontpoint has got everything. I get the locks, cameras and the fire detectors everywhere. It has a lot more features and my kids can do it from their apps so I know when they’re home. I also got it setup so if my wife leaves and forgets to set the alarm, it reminds her. Another one was, I got a call from Frontpoint when I was in Barcelona that there was a fire and my mother-in-law was there. I was able to shut it down so I use the system pretty much full to the hill.

I used Becker Security before however, I prefer Frontpoint's flexibility. It took a bit of time to install their system because there were quite a few entry points but it was not difficult at all. I was able to talk to their rep to get a different front door sensor. The distance between the front door and the home base was too great for the sensor that it came with. It was then sent and installed. I also like Frontpoint's ability to set and unset the system when needed and that’s my favorite feature. I always have my phone and I always need to check my everyday settings. So if I’d forgotten to set the alarm or if I left the house and thought I’d be back sooner than later, I set it.

The installation of our Frontpoint security device was very easy. I didn’t install it properly at first, and one tape was a little loose so they sent another piece. The reps were very friendly and patient in explaining everything. There were a few cases when the alarms went off and they got on the phone very promptly. One time, the smoke alarm went off, and I wasn't able to answer the phone so they had the fire brigade dispatched immediately. We use the app all the time to arm and disarm the system. It’s a great advantage, and very user-friendly and convenient. In fact, it is so easy to manage the system through the app. I was a new homeowner so it was very important to get the security device in place. It’s a good product, although expensive. I’m in a relatively safe area, so $45 per month is a lot and it’s a three-year contract as well. Other than that, I’m very happy with them so far.

I checked for top-rated systems online and Frontpoint was one of them. So far, I'm satisfied with their service though I had less issues with my previous security system. As soon as I got the Frontpoint device, it didn't work right so they had to send another one. Frontpoint needs to inspect their product a lot more. When putting the sensors on metal window frames, they're not working properly. Their poeple need to research and develop a better sensor. I still have sensors that bypass every time because I've had time to fool with them. Then, my wife said she couldn't put the code number in the touchpad and shut the alarm off. But installing the device was easy and their team takes care of me every time I have an issue. Their app works fine as well though they could add a couple of features, like changing or adding the code from the app. Overall, I worry less since having the system.

Installing the Frontpoint device was very simple and every time I've called, it's been a very pleasant experience. We arm and disarm it on the app which is very convenient and nice. We get peace of mind knowing that when the door opens and closes with the kids, the beep goes off. When we are gone for an extended time, it's nice not to worry about our home.

It was very easy to install the Frontpoint device and it serves the purpose for which I bought it. I just recently installed the doorbell camera and I’m not sure I understand all the features yet. However, the Frontpoint's interactive features are simple and straightforward.

I've been with Frontpoint for almost a year. It was very easy to set up the security device and their people have been very helpful. I use the app to arm and disarm the system, and it's very convenient.

The Frontpoint team members were helpful. We had a few issues with installing the security device. One or two sensors had to be replaced and one was not being detected. I called Frontpoint and those issues were taken care of.

The service that Frontpoint provides is the exact type of service I was looking for, including the self-installation, the network capable cellular but still connected to a central alarm facility. We’ve been using it for about a year now and it’s pretty much done what it’s supposed to do. It’s worked pretty reasonably well. My biggest complaint is the response time for the one time when we needed it. The response time from our local police has been slow. But I don’t think that was due to Frontpoint. I think it’s been fairly easy to use since that happened.

I got good recommendations from friends for Frontpoint and I've had them as my home security provider for about a year now. There was a problem with the device at one point because the screen wasn’t working but it was resolved quickly and easily. Their team has been very friendly. I use their mobile app, but not the text, and it’s great and very useful. Since the installation, I definitely have more peace of mind.

I had a communication issue with the intiial Frontpoint salesperson. He didn’t send what they said, but I found someone who helped me. As I went past that salesperson to the next level, I had a great experience and got a lot of support. We have a home in Florida and we've used other systems there. Then, we decided to put Frontpoint in our house here in Virginia. Both systems allow me to watch my home on my cell phone when we're not there. It's hard to get a security company come in and install something here but Frontpoint is the easiest system to install and it's for someone who lives in a rural area and doesn’t have a local installer.

We wanted something that was really secure at home but were still not really satisfied with the home security provider we had then so we got Frontpoint. We installed it ourselves. We just went by the directions. One time when the alarm went off, we didn't get to cut if off in time for them so they called to see what the problem was and to see if everything was okay.

Frontpoint has been my home security provider for three years. They walked me through the installation and tested the system with me through the phone. They were very helpful in guiding me through that process and every time I talk to them. It's also great and convenient using their interactive features. I feel more secure having Frontpoint.

It was very easy to install Frontpoint. They had good instructions but then I called to get everything synced and connected to make sure everything was functioning. It was really straightforward. Customer service is something that they really pride themselves on and they are totally accurate in their representation of it. The reps were very helpful, friendly, and accessible. I call them a lot for different things. If I need to change a setting on a certain alarm component or something's not working, they are very responsive to try to troubleshoot and then send a new component if needed.

I got Frontpoint eight months ago for my business which I just opened. Installation was very easy and Frontpoint's team has been really friendly, helpful, and easy to work with. I use the interactive features through my phone all the time because I can make sure my people armed the system before I leave. I don't have to worry about my office and look at the cameras as much to make sure there's nothing going on. Although the system keeps tripping on me to call tech support again, but other than that it's been a positive experience with Frontpoint.

I called Frontpoint because I didn’t know how to install the device. Their rep helped me and was patient. Everybody was so kind and gentle. Everything works great and we feel secure.

Frontpoint is like a one-stop shop. You don’t need to be bothered with them too much and that’s exactly what I wanted. They sent me the package. I installed it and was a seamless, painless, simple, and quick process. Once you get everything done, you just call them to activate and they do so then you're good to go. I then wanted to change some of the configurations based on opening door and closing sensors. I called their customer service and asked a couple of questions and they answered it. I also tried their interactive features in which they set you up with a higher tiered account when you initially install the system and then you have a certain amount of time to check that out and then you can downgrade. I didn’t think it was worth the money and I downgraded it. Since I've had the system, I'm comfortable with my security. I get what I paid for.

Frontpoint was one of the more affordable security providers and I've been using it for six months or more. It was easy setting the system up and any interaction that I had with their staff was great. As far as the initial setup and things like that, it was good. They sent me out more of the sticky strip, which was totally fine. I arm and disarm the system using their app, but oftentimes, there’s someone at my home so I don’t arm it as often as most people. The only complaint that I have would be that the sign in the front yard didn’t last long. It wasn’t very sturdy and now it’s demolished. I don’t have anything displayed that I have a security system other than the stickers on the windows. I’ve had some stuff stolen from my home and had a break-in before, so now with Frontpoint, I'm at ease leaving the home with the alarm in place.

I did some research online and Frontpoint came up as one of the better ones do-it-yourself type of online home security system. I got it primarily because we go out of town a lot. I leave for weekends and when I'm not around, I get notified on my cellphone if somebody either activates or deactivates it. I got caregivers who take care of my only daughter. I can keep track of who's doing what and when they actually show up, so it's nice. It's simple to use and that's what I like about it. The system does what it should be doing. I also keep thinking about their interactive features and adding it.

We've had Frontpoint for about a year now and it feels definitely better when I'm alone. I've also used their interactive features and they're pretty convenient.

I had a need for a security system on my house. I’ve got some teenage daughters and wanted to make sure that the security system was in place while I was traveling for work. I went online and hunted around for the best reviews, reputation, cost, and something that can be self-installed. Installing Frontpoint was simple and the system has worked 100% all the time to what I needed it to do. Additionally, the interactive features were very user-friendly and worked every time. I like the fingerprint access, so I don’t have to put in a password. I can also see a list with one touch of a button, and that’s what I look at the most. We’re selling our house, so I want to know if there’s any traffic during the day coming in and out and I can tell immediately if anyone’s going in and out of the front or back door.

The installation of the Frontpoint device was pretty simple, just sticking the sensors on the doors, windows, and then the motion sensor could be placed anywhere around the house. It came with the sticky tapes that we get to stick on the wall for the motion sensor specifically, and that didn’t stick. We ended up putting them on shelves so that if someone walks by the shelf, it can be picked up by the motion sensor. Their team has been very helpful for the most part. If one of the sensors isn’t working, they’ll walk us through the steps to make sure it gets stuck online. It's nice using the cellphone to turn the system on if we forget to do it after leaving the house. Knowing that we would be alerted definitely gave us a sense of security. The only thing that I don't like is that we are not using it as much anymore so I wanted to cancel recently in order to save cost, and I wasn’t aware that I was under a three-year contract. Other than that, everything has been fine.

Frontpoint's generally pretty good. Installing the device was much easier than I anticipated. When I was trying to find out how to disconnect and reconnect it, I talked to customer service about what to do in a false alarm and with trying to hook up those “geosensors” for the lights and they were very helpful. They were also great and I didn’t have to call about where would I put it. I had it in my old house then I moved it to the new house that I’m in where I’m doing electrical work and so I was also able to switch it from one house to the other very easily, just un-stick it then re-stick it and the system picks it up no matter where I set it.

We put Frontpoint in our new house. We used another system at another house but Frontpoint is better because it’s wireless. We also have the ability to use their interactive features through our phones and it's great. We feel safe having it.

Their reps were fantastic. They were able to answer all of our questions every time and they don't waste our time. Installing the security device is the simplest thing I've ever done. It's easy as described. However, there is one thing that didn't work, but they replaced it right away so now, it works. I've had Frontpoint for eight months now and I use my phone with it all the time. It's top-notch and I'll recommend it to anybody.

We liked that Frontpoint had pretty good reviews. Installing it was easy and the instructions were good. Their reps were also very helpful. However, the only thing I dislike is their panel which is really big and bulky, and it's not as responsive. It freezes up a lot so I prefer using my app all the time to arm and disarm the system, and it's very convenient. With Frontpoint, we have less worries especially when we're out of town.

Frontpoint was already installed in the house when I bought it and I actually liked them enough that I put them on my other house as well. I had to call them about 15 times over the past ten months and it's always been a good experience.

I do everything through my phone with Frontpoint and I like it. It's nice to know that I’ll be notified if somebody goes into my house. I have been using the security device for a year.

Frontpoint was recommended to me by a friend and it has been my security provider at my home for a little over a year now. Installing the device was pretty simple and I haven’t had any problems since then. I’m out of town a lot so I feel more confident leaving the house unoccupied.

Frontpoint has been my home security provider for a year now. I called the CS team to order new additional products and my interactions with them was fine.

I installed my Frontpoint device and it was very simple and easy. Frontpoint's team has also been great. I moved from one house to the other, and they were very helpful to change this and that. Then I had to call them about resetting the system and they were very good to work with. I use the system from my phone all the time and I love that about it. One of the reasons I went with Frontpoint was because I liked the options that they had. I don't have it on all the windows, but it's a good system and I don't have any issues or concerns with it.

I have used Frontpoint for about a year now. TI called their team was when I was setting up the system, just to make sure all the monitors were working properly. I use their app to monitor my elderly mom who lives right down the street from me so I know what’s going on at her house 24 hours a day. However, the system has a delay in alerting me. It’s not immediate and sometimes it’s up to three minutes. I want real-time information. But other than that, this system is a big win for me although it's a little expensive compared to others.

Frontpoint is a lot better compared to ADT which I used at our previous house. I like its features a lot better. I like its cellular connection and that it’s wireless. However, the camera is a little bit iffy because sometimes it goes offline. That's my biggest complaint. But since I’ve traded out the camera, it’s gotten better and it’s working most of the time now. I also use its interactive features which I didn’t have with ADT before. I like this new technology. I feel good to arm and disarm remotely. Frontpoint's reps were extremely helpful whenever I needed some guidance on setting the camera or if I had any problems with it. We have less worries now and we always have it on when we’re here at night and while we’re gone.

The device is easy to install but the display board was having issues a couple of times. I've spoken to them about it and their rep has been very helpful. They replaced it without any questions. I also had tried their interactive feature in the beginning but they wanted to charge extra for that and I didn't see a need for it. Nevertheless, I would deal with Frontpoint again.

It's close to a year that we've been with Frontpoint. We did a lot of research on the internet and looked at the consumer blogs and what people had to say about the company or customer service. It was easy to install the Frontpoint device. The customer service reps are very friendly and help immediately with any technical or equipment problems. We use all their interactive features. It's very convenient being able to access and control our system anywhere at any time. We've been very happy with the system and we have less worries.

The Frontpoint reps were really friendly and helpful in trying to figure out what was best for my house. The installation of their system was really easy for the most part. There’s a couple of the sensors that didn’t go exactly with how our doors are set up but we figured it out. It wasn’t too bad. Their interactive features are very convenient. Frontpoint makes me feel much better now. One time, our tenant downstairs went crazy when we’re on vacation in December. The alarm system saved our life because we weren’t in the city and they were able to get the fire department and the police.

The installation of the Frontpoint device took about an hour which was not bad. I called up a number and their reps walked me through the installation. They were very good and they helped me out.

I have more peace of mind because of Frontpoint. Their team is very nice and calling them for my concerns has been a great experience. The installation has also been very easy and accessing the security system thru their interactive feature is very convenient.

Installing Frontpoint was easy. However, I had some issues with the control panel at first. But it got resolved and it works now, although there's still difficulty with it where it doesn't keep the right time, and they were never able to diagnose it. But other than that, it's been pretty good. I use the interactive features all the time and it's great and convenient. It's what you would expect nowadays, to be able to do anything from an app and it's reassuring to know that it's there.

and they called me. I also have their app on my phone and I like it.

It has been 11 months since we've been using Frontpoint. A friend of my wife has it and they recommended it to us so we called them up and went with them. For somebody who’s not good at reading directions, their instructions in installing their system can be easily followed. Also, our interactions with their team have all been positive. Everyone’s been super helpful if I had any questions. In addition, I love their interactive features. It’s super convenient and easy. We can check to see if we have armed or disarmed our system, and do it right from our phone anywhere we want to. We definitely feel protected ever since we had this system in our home.

We needed something immediately and we thought that Frontpoint was the best one to go with. We didn't have to wait on someone to come out and do it because we could get someone that we knew locally to install it. The installation was easy and we've been with them for about a year now. Everything was good and having the system gives us peace of mind.

I've had Frontpoint for almost a year and it was really easy installing it. Their people have been great and attentive. I'm happy with the service and things are good. Their app works great too, although there's a slight delay if I disarm it and close the app. But there are no real issues and it might just be a slight timing thing.

Since installing the Frontpoint security device, I definitely feel more secure. I use the device's interactive feature on video surveillance which is an advantage.

I've been using Frontpint for a year and a half now. I used ADT a long time ago but Frontpoint is much, much better. I can't even compare the difference because the modernization and everything else that Frontpoint has, has been very beneficial for me. The equipment was sent to me and I was a little nervous about installing it myself, but it was so easy that anybody could do it. The rep that I initially spoke to when setting up the system was great and courteous. He helped me out along the way if I had any questions. It was a good experience overall. I definitely feel safer now having the unit in there. It's a great company and it's very convenient to use. I can arm it while I was away, in case I had forgotten, which is a great benefit for me. It's a very simple system to use, affordable and very easy to manage.

I compared the prices on the internet and liked Frontpoint's. Installing their system was easy. Their team walked me through it. Their reps were very professional and called in a timely manner whenever the alarm went off. I have the Frontpoint app which is an excellent feature because if I forget to activate the alarm when I’m leaving out the door, I can always do so from my phone. If I leave out and didn’t set it, it could remind me, too, though I don’t use that on mine. Overall, it’s been good having Frontpoint.

I was going through comparisons of all the home security providers and found Frontpoint to be among the top two so I got them. I've been a user for almost a year now and my experience with them is very good so far. It was easy to install their device and I had an excellent interaction with their rep.

I'm very happy with Frontpoint. I tried ADT through an independent provider, and they were terrible. We were unhappy with ADT and looked it up online after having it and canceled it because it also had terrible reviews online. We went online again to find the one with the best reviews and Frontpoint happened to be that. When we were getting the system, a specific salesman gave me all the information and helped me with the ordering. He was on top of it the whole time and it made a difference.

I've been using Frontpoint for my business for over a year. I had no problems getting the system installed, calling them up and getting everything activated. However, the back door sensor had an issue and the rep said it’s only rated for 75ft as far as the radio communication for the system. So it was showing some errors occasionally. Frontpoint sent me out a new one with the longer range right away and I sent the old one back. It's not been a problem since. They were very quick at getting the solution out to me.

We've had Frontpoint for eight months now. Their device was easy to install and their team has been excellent. Their features are useful but occasionally, we're getting text messages that we don’t think we should get especially false ones. We have it set up that if both of our phones are away without the alarm being set that we should get a text message and very occasionally, we’ll get it when just one phone is away and the other is actually at home. Also, we have a three-year contract and seeing all these things on television of $9.99 or $19.99 monitoring, paying Frontpoint $45 a month for monitoring seems excessive. It would help if the price would go down at renewal but when I looked at a blog, people were complaining that it didn’t go down. But other than that, I think we’re very satisfied with them.

The leverage for Frontpoint is they have their reps give better customer service than ADT. My security device was simple and easy to install. The service is good and I would recommend it. I am just very happy with Frontpoint.

We were having issues with our previous home security service provider but everything has been good with Frontpoint. Installing their device was easy. My husband did it all. We've always had positive interactions with their customer service team. We like the way we pull the app up and be able to monitor things through our phone. This past weekend, we were out of town. Something came up, and we needed one of our neighbors to go across the street. I was able to test if I could deactivate the alarm myself from my remote location while my neighbor to go into the house, so that's a plus.

Frontpoint's customer service made them stand out among other companies. It took us over two hours to install the device because we have to line things up correctly. It was not as easy as it was advertised. However, their staff stayed online with us for as long as we needed it. His great attitude and courtesy made a difference. It was a great experience.

I lived in Georgia where I used to have a contract with Protection Concepts. Then I moved down to Florida intending to sell the Georgia house. I installed Frontpoint in the Florida house because it was portable and it had good reviews. It was really easy to install because whoever lived there previously had the same alarm panel as what I was installing. So it was easy to switch out.

We've been using Frontpoint for about a year now and installation was easy. I have no complaints, so far. Their app works well and that’s an essential feature for us.

I've been using Frontpoint for a year now. They sent out the equipment and I installed it myself. It was straightforward. The reps explained to me what I’m required to do with all the details and it was a smooth experience. When I leave, I secure my house and change the alarm when somebody comes. So far, it’s meeting my expectations.

I've had Frontpoint for about a year now and installing the device was not difficult at all. Their staff usually call me right away. I had an issue with the panel and they were able to help me fix it with an upgrade. I use the app all the time. It's really handy and a great tool in case I forget when I leave or alert me if the alarm goes off and I can stop it. Also, it's more convenient and secure especially in cases when my parents will be over and they leave the door open so I'd know when that happens.

Frontpoint's policies were clearly stated on their website and there was a free trial period that didn't require immediate sign-on into the contract. Also, I installed the device when we had a break-in in our house so that we could be notified if there's anything else that happened. The installation was easy and I've been using them for about a year now. Their customer service has been great. I also use the mobile app and it's fantastic. It's a good idea for everyone in the community to have a security system. I also in some cases would rather not worry that it was going to go off when I was somewhere else and have to be called and deal with it. But it leaves us some additional peace of mind.

We've had Frontpoint Home Security for over a year now. The reviews through Google search made me choose them. The installation was easy and my interactions with their team is good. I use the mobile app and it's nice. I have more peace of mind since I had the device.

We have Frontpoint and installing it was easy. I like that I didn’t have to put any holes on the wall and with the adhesive they had, it was easy to stick the sensors wherever I wanted. My wife and I were also looking into getting a camera, but unfortunately, I wouldn’t be able to do it with Frontpoint because the cost for cameras is a lot higher than what I would get through a bundle or another company. Nevertheless, the motion detection alone is worth it. The motion detector picks up the movement and that’ll catch something. I also use the interactive features everyday and it's very convenient and there’s no delay. It also responds quickly when I arm it. When I'm home and in bed and I forget to set the alarm on the main panel, I do that on my phone and it works out very well. Overall, it's a no hassle experience. The Frontpoint security system is reliable and there's been no outages.

So far, my experience with Frontpoint has been very positive. Installing the device was relatively simple, just stick and peel. And when I did have a problem, I called their staff and they talked me through it. Their system works fine.

Frontpoint was rated number one among home security system providers on the internet, and they offered the kind of services I was looking for. It was extremely simple, very easy to install the security device, set it up, and get it going. It comes with instructions. I have armed and disarmed the system mostly from my phone and it's very beneficial. On a few occasions I couldn't get a sensor to read correctly, so I called Frontpoint and the reps gave me some instructions on how to fix it.

We've used Frontpoint for nearly a year and it has issues with it. Dealing with their people was fine and the whole process of installation was easy. Also, using my cellphone to arm and disarm is a nice feature. But I just want to get a better handle on how to use the system. There have been a couple of times when the alarm goes off and we don't get a phone call so I’m not sure what the situation is. I’ve been meaning to try it out by putting the alarm on, opening up the doors, and letting the alarms go off then see how long it takes for someone to call. I expect that at least the noise would chase people away when they hear the alarm go off. I really don’t feel safe but unless somebody calls my number or calls the house when the alarm goes off, I’m gonna see what happens. I'm a little disappointed in the service and I got to look into it.

I've been using Frontpoint for six months and I'm okay with it. I have their app on my phone, it's easy to use and I enjoy being able to access the system on my phone. So far, Frontpoint does what it's supposed to do.

I'm using Frontpoint security system in my house. It's more affordable than other companies and I like the different stuff that it came with for the price. Installing the security device took about 15 minutes and it was easy. I use the app on my phone all the time and I like it. It’s good. Also, I like that it exactly tells you the minute that a door opens or closes, when the alarm is set. One time, someone broke in and my door wasn’t locked but the security system was on and the people at Frontpoint called me within a minute, so I was able to get home and it was good.

I like Frontpoint's service. The initial rep I dealt with was excellent, and customer service worked out well. I really like that I can work the system remotely. It keeps me in the loop of what's going on. I feel safer having Frontpoint installed in my house.

It's easy installing our Frontpoint system. Their team sent me all the information I was required. I set it up, called them and they activated the service. From then on it's been very smooth. It’s nice to have the system. We use our cellphones to control it and I love it. It's amazingly convenient especially if I forgot to arm or disarm it. I like the online capability a lot and had used that a few time. I'm able to see through online and apps the activity at the house.

We've had Frontpoint for about nine months now. The device was easy to install and their reps were good about answering any of our questions. I arm and disarm it online. It's nice to be able to do that anytime, anywhere and I like it.

I had another home security service before and I prefer Frontpoint since the touchpad is a little more updated. Other than that, it's pretty comparable although the customer service has been good. The system was mostly already installed using the equipment from my prior provider so we had to make one or two minor changes and then program the keypad myself which was easy. I had an issue with one of the door contacts, so they sent me a replacement after we tested it and couldn’t get it to work. I also had an issue with the control panel, touchpad and a phone call but we were able to get that fixed. I like that the system is easy to use and very handy. It can be armed and disarmed, checked remotely and it's been a reliable system. I'm confident that we have good protection.

Frontpoint provides excellent service and our experience with them has been fantastic. There have been a few issues with the main interface screen and their team has been very good about replacing that when their over-the-phone support wasn’t successful. The second unit also had issues. But, we are still using that as it’s working and one of the software updates has improved that over time. Their technical support over the phone has been a little challenging but they have tried to make it right every time there’s been an issue. Overall, we have good peace of mind and are very satisfied with our experience.

We've been with Frontpoint for almost a year and it's all right for the most part. One motion detector keeps falling down even if Frontpoint sent us more double-stick tape. But I do feel safer with Frontpoint and I would recommend it. I always arm the system through my phone. It's a cool feature to access the system anytime, anywhere. I like it.

I like Frontpoint's wireless capability because I didn’t have a phone line. Installation of their system was easy and their reps have been great. I email their rep whenever I got any concerns and she takes care of everything. I use their interactive feature almost daily. I’m pleased with Frontpoint and I got more peace of mind now because I can set the alarm system.

I've been with Frontpoint for about a year now and I'm very happy with it. I've tried their mobile app and I'm very satisfied with it, too. Since installing the system, I definitely feel very safe.

The security device is easy to install and its features are great. I've recommended Frontpoint to others and with the security system in place, I feel more secure but my roommate doesn't lock the door.

I ordered this system yesterday, so at the moment I can't comment on ease of installation or features/value. I had a decent experience with the salesperson. He gave me a price I was comfortable with so I made the order. I made it clear I wanted overnight shipping, as I've already had an attempted break-in at the property I'm trying to secure and I need the system in place ASAP. Had this expedited shipping not been available I would not have placed an order. The salesperson assured me that I could contact him directly if there were issues or I had questions. I sent an email to him this morning asking for tracking information, but almost four hours later I have had no response. A follow-up phone call went to voicemail.

The company reached out to and I am satisfied that my spam calling experience is the norm in their system, however, I am still turned off enough by it do look elsewhere. But the fact that they reached out to apologize for earns some respect in my book, so I adjusted the rating accordingly.

My Frontpoint experience has been convenient, user-friendly and easy to install. Their staff are all friendly and courteous, I have not had any problems with any of them. The alarm has gone off a couple of times and they were very kind. I also like the interactive features. I use my smartphone all the time. I may get a couple of miles away and forget to put the alarm on. I love that I could arm or disarm it by phone. The only thing that's a little confusing to me sometimes is the glass breakage thing. If that goes off I don't know if I'm supposed to call. Other than that, my experience has been fine.

I looked online for security providers, talked with a couple of companies, and came to Frontpoint. Installing it has been fine. I had no problems setting it up. Their team was also knowledgeable and helpful. I'm satisfied with Frontpoint.

Frontpoint installed our security system. I just had to buy the panel but I had to buy a few new sensors to replace previous ones that didn’t activate and it was very easy to set. The system is working very well and it doesn’t have too many issues. I have it on my phone, so I sometimes find it easier to do it outside and on the way (I walk a mile from setting it and it works fine). If I have somebody that I let in to work the house and I don’t want anything to code to, I can set up when they call me and tell me they left.

I am having a very pleasant experience with Frontpoint. I used another provider before but I switched to Frontpoint because of a recommendation from a friend and it costs a little bit less. We also had to go with a contract with the other one so we made the switch. Their reps were very polite and helpful. I was able to install the device by myself since it's self-explanatory. I'm happy with the device. I like the interactive features, the comfort that I don't have to do it at the panel. I can just go upstairs and from my bedroom I can turn it on and if I forget I could turn it on from my office, too.

The previous owner of the business was using Frontpoint before I took over and had told me really good feedback about it, so I wanted to try it instead of looking around for something else. So, far I've had a great experience. The communication with the company has been great. A couple of small incidents had happened, like low battery, but they took care of it for us. The only challenge with customer service is that if something happens after hours on the weekends, which I've had before. I was not sure what to do then so I called them, but their phone lines were down as well. Besides that, though, I've had peace of mind since having the system. Also, I'm really happy about the app that I use online. It's fantastic and the best. If anything happens, my employees are set up. Whoever arms or disarms it, I get a message so I know who's coming or leaving. It's all working out fine right now. I’m really enjoying the service.

Frontpoint has excellent and on point customer service. Any issues that I have are addressed within few days or so. Also, I am able to use the interactive features such as disarming and arming the system on my phone every day which is great. However the sensors sometimes malfunction. There were two sensors that actually went out so they gave me a long range sensor as replacement. I wish their equipment were built better.

Whenever my alarm goes off, I get a phone call from Frontpoint, which is great. I also like the price point of their system for what it does. But my complaint is that they don't have a package deal where I could buy a whole bunch of their devices at once for a loan. I have a lot of windows so if I wanted to buy the sound door chime, it would be $60 per window. They need to provide some type of payment plans for people to be able to pay for their devices.

I had another service provider before but I find Frontpoint better than the old one. It was easy installing their system. I had an issue with one of the sensors, and their reps resolved it. They were great and professional. They were always available. Their interactive features were mostly used through my cellphone and rarely on my computer. I find that very convenient because the phone is always with me. I live in a rural area and Frontpoint gives me that peace of mind if we’re home and we’re armed, especially at night. So far, everything works fine.

My mother-in-law uses ADT but we decided to go with Frontpoint -- we really liked the customer service and the thought that we didn’t have to connect it to a phone line. Installation was very easy and we didn’t actually have to pay for the installation, which we were really happy about. I’ve had a few interactions with their team about some billing and technical questions, and every single person I’ve spoken to has had the best customer service I have ever experienced. I’m a manager at a technical support call center and I was just blown away by the customer service I received. I had an issue with our motion detector and I called them and they’ll fit me out a new one. It took us a little while to send the defective one back and I was past the deadline that they would bill me. They didn’t bill actually me for it. I was really appreciative of that.

I did some research and Frontpoint was rated near the top if not the top. Also everything is digital. With their wireless system, no contractor needs to come in to install. All I need to do is know how to stick the device on the wall. It was very easy to install the system. They gave suggestions and recommendations in the material that they sent to me and I have a hotline I can call for assistance. I needed to verify a couple of things and they very quickly and efficiently got me on track so I felt comfortable.

Frontpoint's reps were great and if I have a problem, they help me. I got a couple of problems with the system that I had to send back and they had to send me a new one. It likes to freeze up and so far, they’ve been able to troubleshoot it and it works. I’m glad I got it.

My experience with Frontpoint has been great. Installing the security device was extremely easy and efficient. With the device, I definitely feel much safer and my possessions are more secured both when I’m at home and when I’m away. I like the feature wherein we can set the alarm to go off immediately if a door opens when we're asleep at night. I also like the flexibility of being able to set it by phone and to have time to disengage it as well. It’s very convenient and it's a definite plus. I’m really enjoying the system. I’ve been really pleased with the service and the company as a whole.

Frontpoint's service has been great. It was very easy installing the system. Everything was self-explanatory and the devices were easy to stick to the wall with the double-sided tapes. It only took 15 minutes to activate the device. However, my home consul froze up and we couldn't get it to reset so they overnighted a new one to me, which arrived the next day and it's been working fantastically ever since. That was an easy turnaround to get the device replaced.

After purchasing a system for my home, 4 of my 11 sensors malfunctioned within the first week. Additionally, the expensive touchscreen panel froze up and became completely unusable. After multiple calls with Frontpoint and attempts to fix the equipment, I decided to return my equipment and cancel my contract. An expensive system like this will only keep my home safe and give me peace of mind if the equipment functions... We had too many challenges with their gear. Customer service was responsive and they honored their return program, but the wasted time and effort with Frontpoint just wasn't worth the time. Next time I'll work with a company with decent equipment.

Some of the devices that Frontpoint sent were faulty, but other than that, set up was easy once I got good equipment. It’s convenient being able to access the system through the interactive features. It’s nice knowing that if our house was broken into, police are obviously going to be notified right away after calling up. But the system is only as good as the equipment. We’ve had a number of issues with our system and their equipment is junk, plain and simple. The equipment is not very flexible, very rigid, and unreliable. It’s difficult to continue using the service with their hardware.

We went online and did some research about Frontpoint and talked with customer service. We liked everything we read and were very impressed with the customer service that we had received from them. The device was very easy to install. My husband did it in no time. We mainly arm and disarm with the app and it works great. Our house had been broken into, I couldn’t sleep, and it was terrible but ever since we got this system, I feel very secure. One day I opened our garage door and forgot it was armed. Frontpoint called me right away to make sure everything was okay. We're very happy with it.

I've had Frontpoint for over a year. The thing I don't like about it is that there are no technicians to help me out. I have a problem right now that two of my doors don't buzz when I open it. I called this morning and I explained to the guy. He told me what to check. I told him "I am four and a half feet tall and I'm 79 years old. That calls for me to get on an eight-foot ladder which I do not like to do. I do have children but you know what it's like to ask children to do something for you." Frontpoint really doesn't have any service. I had used ADT before and with them, I call them and the technician comes out. With Frontpoint, I have to do everything by telephone and it's hard to hold the telephone in one ear and get my hands moving with the other.

Frontpoint has been good for us. It was referred by a friend. It was easy installing the device. Their interactive features to access and control my system remotely work fine.

The Frontpoint team has been fine. I use the smartphone app to arm and disarm all the time which has been great. I've been happy with the company's service.

It was easy to install the Frontpoint device. All the items I needed were there and the directions were easy to read. The reps answered my questions and were friendly and knowledgeable. I feel more secure since installing it.

It was relatively easy to install our Frontpoint security device. It's convenient to control the system through my smartphone. Our experience has been good. The only thing is that it's too expensive.

Frontpoint's team members were professional. Also, I like that I can manage and control the system through an app, especially when I'm long gone.

The Frontpoint device was easy to install and their team was courteous. However, ADT, which I've used before, was a little better. I'm gonna get rid of the Frontpoint system.

I googled what home securities there were and Frontpoint got the best reviews. Then I called and felt comfortable with them. Their reps were friendly and able to answer our questions. We use our phone to activate the system and it's easy.

My experience with Frontpoint could have been better. I ordered a whole box set of panels, motion sensors and pretty much the entire package last Friday and was supposed to be at the office on Monday, but now it's Thursday and I still don't have it. However, I have been using them for a year and their remote access is very convenient.

Frontpoint could do better with regards to the installation of their sensors. With the sensors that we're supposed to be able to install, they give this little bit of adhesive that’s just barely enough. If everything works out okay, I'm good. But if not, I have to run out and get some more, which is absurd. They should give extra, but they don’t. I felt more secure with ADT than I did with them as the adhesive that ADT uses is a little bit more solid. What Frontpoint gives is the double sided tape used to hang pictures of on the wall. I know that anybody can break in if they want to but this thing is really not as sturdy.

Our house gets a lot of traffic so we got a security system and Frontpoint was extremely easy to install. Everything is pointed out step-by-step. They also have a great service center if anything comes up and I have to call and talk to someone. The Frontpoint guys were friendly, and answered every question that I had. I even had personal emails for the people that I was dealing with during the purchasing who were always quick to answer. We're very happy with that.

My previous provider was quicker in calling whenever the alarm went off but it was hardwired. I switched to Frontpoint because they have a cellular system. Installing the security device was easy.

Frontpoint is one of the better companies out there. Guardian had previously monitored my house here but they're very expensive to put up. SimpliSafe is so basic. With Frontpoint, I can take the system from my Maryland location and install it down in another house we're buying. I can just call Frontpoint and say that I'm deactivating the alarm, install it again, and call them up and say that it's my new location. The system is wireless with double adhesive scotch tape. They can be mounted on doors and windows and are very easy to take off with W40 or Goof Off and a screwdriver to peel them off.

I feel comfortable and much better since I installed our Frontpoint security device. We have a detached garage, and I don’t go out there every day, but now, I know if somebody opens the door. My son also has the system and I relied on him for the installation, which was really simple. When we called to install the system, the Frontpoint reps were very amenable and helpful.

We have more remote capabilities with Frontpoint than we had with ADT. We moved houses and my husband wanted to try something different. Their security device was easy to install. However, the tape is one-time use only. If it is put on incorrectly, it doesn’t stick well. If it wasn’t lined up properly, it won't be very good if I try to realign it. But Frontpoint customer service has been great.

Installing the Frontpoint device was really easy. It's reliable when it goes off and makes me feel safer. Moreover, the Frontpoint guys were very friendly, knowledgeable and courteous.

I did some online research and everybody says that Frontpoint is the best. Their security device was very easy to install. I needed to replace a couple of sensors with long range ones because of where they were. The customer service people helped me swap things back and forth several times over the course of a few months until I found the perfect setup. Also, I have the mobile app and it's been very simple and easy to be able to access my system on the go. Frontpoint's been consistently great.

Frontpoint is a million times better than my previous home security provider. It's easy to work with them and I feel that they were trying to take care of me as their customer so that their whole business really has value for me. I was asking for more product and they said, "You know, I don't think you need that." Even though they could have made money off of me purchasing more products, they helped me get really what works better for me and what was really more necessary for me. Their customer service is always available, quick to answer the phone, quick to answer the question, follow up. They're really great. I feel safer with Frontpoint and I love it!

I have Frontpoint for almost a year now and I am happy with it. I had Brink's before but I prefer the setup didn't need to be hardwired in. Installation was pretty easy. A lot of it is just a peel and stick kind of installation. Their customer service has been really good. Calls are answered quickly. People seemed to be pretty knowledgeable, and I've had a couple of sensors replaced quickly. I use my smartphone almost exclusively to arm the system. It's one of the features that I like the most. Oddly enough, usually I get in bed and then arm it from bed. The other feature I use a lot is the home automation piece of it. So one of the things that I've done is if the alarm goes off, it kind of turns on all the lights in the house and outside, and I like that as well.

We are quite happy with Frontpoint. It was easy to install. We have it for a year now and there’s nothing really bad about it.

I did a comparison of systems online and Frontpoint showed up as having the best features. We've had excellent interactions with their team. Installation was fairly easy, but I had difficulties with the motion sensors. Plus,I don't really like that when I turn the device on, it beeps a lot - it's a series of 36 beeps. It carries on for 24 of those, and then it starts a triple beep sequence that goes on for 12 of those. All that beeping is really irritating when I arm my system. Nevertheless, controlling my system is a huge plus for me, and that's one of my favorite features. With Frontpoint, I feel much safer. It's been great.

I've had Frontpoint as soon as I moved into my new home. The installation was seamless. The reps walked me through it very thoroughly. So, even if I have no experience whatsoever with any type of equipment, they make the process really easy. Everything was a one-two-step and it's very intuitive. One of the things that I'm amazed with is I pick up the phone to call and there's no wait time. It's like boom, a rep is right there. First time I went on vacation for a week in Puerto Rico, I was able to monitor my system to make sure that things were running smoothly and it gave me a lot of peace of mind. I have two kids so I feel proactive and I feel like I'm doing what I can. It has been the best experience ever.

Installing Frontpoint security device was a snap and super easy. We've used it for about a year and everybody in their team was very friendly. I had one incident in January when I was not home and I had a house-sitter who dropped the control unit on the ground by mistake and, of course, set off the alarm. Frontpoint helped out and I was able to fix the situation remotely. It was good and now I know if there was actually anything real that were to happen, they will be helpful and responsive. We have three very large dogs so I feel safe anyway but Frontpoint is mostly for when we are not home and the dogs are with us. We recommended Frontpoint to our neighbor who moved in a year ago and they now have Frontpoint. The experience has been easy and effective.

Installing Frontpoint security device was pretty simple and straightforward. The people at Frontpoint are very supportive and understanding. They’re quite helpful if anything goes wrong. When I call them up, they take their time to explain and make it right. It’s been really easy to access and control our system at any time. While they were upgrading, I had an issue, but they gave an alternative way to make the changes I was trying on. It's a temporary workaround and there wasn’t much of a problem in following it.

I've used Frontpoint for about a year. Compared to Time Warner Cable they have ten times better customer service and quality product. The installation process was really simple, quick and easy. There were a couple of different times where I got some bad pieces that I had to send back but it was very easy to send it back and get new ones out. Everything has worked perfectly. For the most part, I only use the panel when I get home. I do everything through my phone and have zero issues. The customer service has been awesome. I called them a few times for some questions that I had and they’ve always been very friendly and nice.

Whenever I called Frontpoint, they were good. The only thing I didn’t like was the control panel. It was broken once and the problem was probably after I installed it. It was inconvenient but other than that, it is okay. The price is a bit high, but it's alright. I definitely feel safer and I like having the security system. I'm happy with it.

Everything’s been great with Frontpoint. I haven’t had any complaints and that’s the best thing. It was fairly simple to call in for the installation and have everything activated, and it's easy to navigate thru the entire system. I have called customer service a couple of times when the alarm has been set off by my dog and everybody’s been very good. I use their interactive feature all the time and it's fairly easy. They also just updated the app back to easy access colors so it makes using the system ten times easier. The only difficulty, thus far, is being out of range. Sometimes if I'm further away, the system might not set the alarm to what I need it to be.