Frontpoint Reviews

I had gone on the internet and went to the ratings of all the security systems, and Frontpoint came in number one. I have them for a year and a half now and I am very happy. I had Ackerman before and Frontpoint is much better because of a couple of things. The Ackerman was hardwired into the windows and doors. Thus, when I needed new windows, that was a problem. Also, their equipment was pretty antiquated. It's 19 years old.

I got rid of my previous home security provider because they could not provide me with wireless service. They use AT&T and we get no AT&T signal where we live. I got Frontpoint and setting it up was relatively easy. I also like their interactive features which I use a lot. Their team has always been professional, too. I feel safer and my experience with Frontpoint has been free of complications.

It’s been six months since I got Frontpoint as home security provider. It's a little bit of additional security. Installing the device was simple. We’ve used arming and disarming through the phone a couple of times and it's nice and convenient. I’ve called and the reps have been helpful.

I looked up online different security companies and Frontpoint had the most stars for several different reasons so I went with them. Installation was really simple. I followed the directions and only took an hour to put it all together. The representatives were very helpful and friendly. The system has gone off a few times. All those times were due to a mistake I made when I was arming or disarming it. Response was pretty quick. The only thing I noticed is when you contact the police, the police don't necessarily respond right away. So if there was somebody burglarizing me they'd be there and gone. But other than that I haven't had any problems. It's all been good so far. It's easy to arm or disarm the system using my phone. I may add a few more cameras and another sensor for opening of doors.

We were in necessity for a home security system. We got Frontpoint but had to figure the installation out. We have the sign on the front and when we go away, we put the system on. Though we don’t use it much, we have it for peace of mind.

I have been very satisfied with Frontpoint. My mom turned the system on and off from her phone several times when my brother-in-law or my sister needed to get in. Their reps were pretty good for the most part, although I was a little confused. I am a referral and was told that both the person who referred and I would get a free month of service. I was told I was gonna get mine in August but it didn’t happen in August. I’m not sure if it did happen after that. I contacted the original salesperson who said that I need to contact somebody else but it’s just the same thing. But that's the only problem that I’ve really had.

There was an attempted break-in at our home and an actual break-in at our neighbor’s home. I told my husband the day we found out about the break-in to get a security system. He did a lot of research and found Frontpoint. We ordered everything online and installed it ourselves and the process was very easy. We've had it since July of last year. When we first got it, we had a trial period where we could arm and disarm the system using a mobile phone and we loved it. So far, everyone from Frontpoint that we dealt with has been great.

Frontpoint gives me peace of mind because my husband’s not home. We don’t always use it but when we wanna use it it's nice to have it. The installation was very easy and it was easy to get Frontpoint on the phone if we had questions. At first, they didn’t send me the right amount of window sensors. I called to let them know but they were gonna try and charge me for more, which was upsetting. But they ended up sending me one which was fine.

Everything's been great with Frontpoint. We like them and I feel safer having them. They have great customer support, too. They're friendly and we never had to wait on hold for more than a minute. Their system is easy to install and user-friendly, and I also like their interactive feature. If we forget to arm the system, usually, it will remind us so it's nice.

I’ve had Frontpoint for about a year now. I used ADT before and Frontpoint is much better. It was extremely easy installing the system. Everything was in the box and directions were easy to follow. I didn’t have a problem. I called the team and they were very helpful. I didn’t have any problems. I like the fact that I can add on whatever I want to and all I have to do is order it. When I originally got the system I didn’t have the smoke and fire detector. A few months ago, I ordered that and put it up myself. I just called to have it activated. It was very simple. Maybe I’ll just try to do another one or maybe I’ll just try to get a sensor for my garage door in the future.

Our Frontpoint security device came in a box, and it was really simple to install. It's good to have the system, and I definitely feel more secure because there is somebody watching and if something goes wrong, they would quickly send help.

Since the installation of my Frontpoint device, I felt a little safer and more confident that if there was a burglary, the police would be coming. One time, I accidentally didn't close a door and set the alarm and left. They called me within seconds of the alarm going off. Then another neighbor who was letting our dog out didn't deactivate the system correctly, and again, when the alarm was sounding, they called me within seconds. Their response time is great. Also, I like that I can control the system from anywhere at any time.

I have Frontpoint for a year now . Installing the security device was quick and trouble-free. Everything went as planned. I tried the interactive features and they're easy to use, except that maybe the user interface could be more friendly. I don’t think it displays the entire history of events. There are differences between the mobile app and the web interface, which made the mobile app a little less feature-full.

Device installation was easy. The only problem I've ever really had is when my control panel went out it took two weeks for the whole problem to be resolved. They had to send out new control panels, sensors and a new motion detector. But after it got fixed, it was okay. I use their interactive features all the time and I like it a lot. I feel safer with Frontpoint.

I had a different security provider for a very short time but it didn't work properly and then I canned them. I have two homes on Frontpoint's system right now. They both interface with my smartphone. It seems cutting edge to me. Their team was totally friendly and very helpful. I've had nothing but good interactions with them. I've had some issues with some of my sensors. They just kept trying to fix it rather than replace it. I finally insisted they sent me sensors and since then, they haven't given me any problems. They're an adequate company and I'm very pleased with them.

Somebody broke into my neighbor's house and they put Frontpoint. I asked where they got the system and I got all the information from them. I installed Frontpoint in my house and now I feel much safer and can sleep much better. However, I have a minor problem. I installed it upstairs and downstairs and a tenant living downstairs keeps triggering the alarm. I don't know how to disconnect them. I just want the alarm upstairs and not downstairs because every time they open the door, they trigger it as it's all hooked up. Because of that, I have to unhook it sometimes when we're not there. But other than that, Frontpoint is awesome.

I've had Frontpoint for almost a year now. There was a problem with two of the sensors when I was installing the device so I had to swap them out a couple of times. But outside of that, the process was easy. Setting the sensors was self-explanatory. Also, the Frontpoint team was really friendly and helpful and they got things taken care of relatively quickly. The smartphone app is cool. If I forget, I can check and see it it's armed or disarmed but sometimes it doesn't connect. I guess it depends on where I'm at or that might have to be my phone. I live in a nice neighborhood so I wasn't too worried before. I got home security more so for my wife and kids. I feel a little more secure that there's an alarm system in place if I'm not around or if I'm out of town on business. It's a great experience and it's simple and easy to use.

I'm well satisfied with Frontpoint's service. Everything went just as they promised. The installation, the whole nine yards, is right down the letter like they have described and I was able to install the security device for about 45 minutes. Their team has been absolutely friendly and knowledgeable. For the first two months, they were constantly staying in touch. Like any good company, after a couple of months of making no complaints, now they don’t bother anymore unless I have a question. Being able to control the system through my smartphone is absolutely a good feature. If you get down the road and say, "Did I turn it on?", you can look. I feel more secure having the system and I hope it's not a false security. My wife and I are old and we depend on the security system but I still want to be alert. We haven’t had a break-in, so it's still unknown how effective it is.

I like Frontpoint's portability. Installing the device was very easy. Their team answered our only question adequately early on. We use their app and almost never use the device to arm or disarm - it is absolutely working for us. It's a great experience and we would and have recommended them.

I was looking for a security company so I did some research and found Frontpoint. I've had them for a year and a half now and so far it's been positive. Any time I had any questions, they've been very helpful. Installing the device was really straightforward and since then I felt much more secure. I've had AT&T in the past and somebody else before them but I'm really happy with Frontpoint. I've recommended them to other people.

Frontpoint is absolutely wonderful. It was fairly easy to install - no problems at all. I can perform arming and disarming of the system using my smartphone. Makes me feel a lot safer. Also, the Frontpoint team were very friendly and they answered all of my questions.

I like Frontpoint a lot better than ADT which I've used before because Frontpoint works off of a cell phone and ADT works off of landline. The security system is in my barn in Allen, Nebraska and I'm normally in Arizona so I arm and disarm it using my cell phone. I've also used their app and it's fine. Installing the device was easy and took me about 20 minutes. I had a little issue where I put the motion sensors in a bad spot, but that was my fault. When I was having problems, I called their reps to ask them about it and they were the ones who told me what the problem was. I'm very satisfied with Frontpoint. It's an excellent system.

I bought a house and as soon as I got it, I got the security system. There were a couple of times where there were false alarms. The Frontpoint team has been very prompt at calling me and my sister right away whenever something happens, which is a good thing. It's also great that I can use it on my smartphone, which I do all the time because there are times that I'll forget to arm it and I'll be really far and I don't want to drive back. I can just access the app on my phone and arm the house. It has been a great system, so far and I have absolutely no complaints about it. I have recommended it to several friends.

Frontpoint overall is a pretty good system. However there might be times when the display on the iPhone might not match or might be lagged. I think that’s just as they push out new patches or update software. It doesn’t happen often.

I've used Frontpoint for over a year and installing the security device couldn’t be any easier. Their team is always polite, nice, friendly, and very helpful. I got four systems installed in rental properties in a lake and so it’s very nice to be able to arm and disarm remotely. I use this feature daily and it's extremely convenient. Frontpoint has saved us about $15,000 in theft already. We’ve had a lot of break-ins that’s been prevented from any theft. Once they hear the alarm they just leave. The experience has been awesome.

A friend referred Frontpoint and I've had it now for less than a year. The installation was fairly easy and straightforward. We had a problem with a sensor for one of the doors that didn't work so they sent us a new one. The interactive feature is pretty good. It comes in handy when I need to have someone do something for me at the house while I'm gone, I can disarm my alarm remotely. However, their website's not that intuitive. There are things that are there that are clunky like the geofencing. Nevertheless, I had a good and satisfactory experience.

Frontpoint's device was real easy to install. My husband did it. The representatives were helpful as well. If we needed help they’d direct us to the right party and they were okay. We also do the arming and disarming of the system from the phone most of the time when we’re out. Then there were a couple of times that we had an issue where it didn’t connect but they upgraded the system on the app then that seemed to work. We’re pretty pleased with it and there were no problems. I’d recommend it.

It's all been easy installing the security device from Frontpoint. Their team has helped out pretty good and I've got no complaints. I have also used their interactive feature in my smartphone and it's definitely necessary. Having the device, I absolutely have fewer worries. It's been a great experience.

The Frontpoint device was super easy to install and also easy to get it going and activated. Their reps knew what they were saying and they helped me right away when we had to troubleshoot the system. So it was a very good experience. One time, my husband made a mistake with the code and a few minutes later, the police were here asking him to step outside and took his ID. He didn’t feel very good but it was good to know that it worked. I feel much better knowing that it’s there. It was so good that I went ahead and I bought a second system.

Frontpoint's customer service was very good as far as answering all the questions. But I would compare the experience with buying with them to buying a car, where if you tell them no, it keeps going lower and lower. I would say, "Is that your best offer?" "Well, yeah. That's our best offer." And I said, "Okay. Well, I'm going with ADT." And it's, "Oh, we can give you another $5 off on this and we can give you the installation for free, or we can..." It's not a bad thing but it was interesting.

We built a house and I did a research of different security providers. Frontpoint was highly recommended and the reviews were good. I was looking for something that was fairly economical but effective and it seemed the best product for the price. Their people were very helpful, friendly and courteous. However, I’ve had a couple of issues with my control box that had to do with software updates. I wish they would’ve communicated that I needed to do the software update but no one ever did. Beyond that, it’s been good and we're very satisfied.

We use our Frontpoint device for our office. It was pretty easy to set up and their customer service is really good. It was a very good experience.

I use a different home security provider before in a different location. That one was a hardwired alarm system. Frontpoint, on the other hand, is wireless and I can control it from my cellphone which is amazing - I love it. It's exactly what I need. In addition, the Frontpoint people could answer all of my questions. They helped me with things that I couldn't figure out on my own. They're really friendly and it's easy to get through to them. Having my Frontpoint device installed, I feel much safer. Because they track all the motion sensors and all the doors, I can see exactly how long my cleaning lady is in the house when I'm at work and I can see what time my kids get home after school if I'm out. I really like that feature. My Frontpoint experience was terrific. I'm very happy I made that choice and I would do it again.

Frontpoint's security device was great. Everything’s available. It went in easily and everything worked. Everyone I’ve had has always been excellent and I had no complaints or concerns with them.

The pricing and hardware of Frontpoint were better than our previous home security provider. It's also very easy to install and operate. In addition, their team has always been friendly and quick to respond when I had issues. I also like being able to access it anywhere and we feel safer with it.

So far, I have no problem with Frontpoint. I am satisfied with the choice I made. I googled the top home security system and they were number one. Once I called in, asked for the system and gave the money, the device came in the mail quick. The system is for my vacation home where my dad lives. While he was there, the alarm went off a few times. It was loud which I liked as it's in a very broad area. I love how quick they call us and that they're wireless. I've been using their app on my iPhone and it's been working just as well.

I like Frontpoint because it's cellular. I've talked to their reps a few times and they were very nice. They're really quick to respond if I accidentally set it off. I really like that because my previous security provider wasn't. Quick responses are most important to me.

Frontpoint's device was pretty seamless and easy to install. I’ve had several interactions with their reps, especially in the beginning, and they were great. They were very helpful and told me that they could see all the devices working. My wife’s got their app on her smartphone and she sets the alarm when we go out and turns it off when we get home. And if we’re out of town, she’ll look at the phone to see when the cat sitter came in and left. We like that feature. Frontpoint gives us peace of mind. Keep up the good work, Frontpoint!

A friend referred Frontpoint. It was pretty straightforward installing the security device and I like the reminders and geo-sensing features. The mobile app is handy, being able to check and see whether or not the system is armed and to know the status of all our sensors. Also, being able to remotely disarm is useful. We've had peace of mind, not only when we're not home but when we're home as well.

Frontpoint is our first security system in this house that we’ve been in for five years now. It’s been a year and a half that we've used the system. Installing the Frontpoint devices was really easy for the most part. We use different security devices depending on the area of our house. We are on their mobile feature too and the only thing we don’t have is the cameras. We are at the second highest level of service. We use our phones to deactivate, to activate, and to monitor. It's great and I like it.

Frontpoint's service is fine but they should upgrade on their equipment a little bit. There were a couple of times that my alarm went off accidentally and I didn’t get a call. Their response time is a little slow.

I'm not that good at technical stuff but installing the Frontpoint security device was surprisingly easy. Customer service helped me set up what I needed for my home and helped me make decisions on whether I needed stuff or if I should get the latest monitor, so I didn't get too much stuff. They made everything easy for me and I can see why the company got high grades online.

We have Frontpoint as our home security service provider for a year and got the doors and the motion which are common to what normal people do. It was good up until the point with the motion detector that my daughter hit it off the wall because it has to be 5 feet. So it’s not very kid friendly but it’s fine and not a big deal. I am unhappy with the team over at Frontpoint though. We don’t use the smart mobile app at all and I called to cancel that because I'm spending $10 extra a month for that feature. They said if I cancel that, then that would take away the smash-and-grab feature of the unit as well. It’s really ridiculous but I’ve already signed the contract so I’m stuck with it for three years. I feel like if I want to cancel a feature, that should just be a basic feature, and should not be coupled together.

We've used Frontpoint in our brand new home for one year now. The Frontpoint team was very responsive, attentive to the issues that I was experiencing with some of the devices. I use the mobile app and that’s one of the best features that are available. It's being able to see that the home is secure even when I’m not home and being able to lock it from a remote location. I’m satisfied with Frontpoint and my overall experience has been easy.

I didn't really care about having a home security device before since I was just in an apartment but now that I’ve actually bought my place, it seems like a good thing. Frontpoint's staff is always professional and easy-going. In doing the installation, I remember the guy on the phone being positive with energy and it was easy and straightforward. The only tricky stuff was one of these motion sensors. However, I haven’t used too much of the app mostly because I’m afraid of setting it off. Usually I check it just to see when certain doors have been opened. It’s good to know I got it not because I live in a dangerous place but in terms of the investment.

When I first got the Frontpoint system, the panel that they sent me looked used and dirty. I told the reps and they sent me another panel a few days after. The only thing with installing the system is they should label better the magnet that goes on the door as to which part needs to be facing. There were two parts that need to be pointing to each other. I had installed a couple of sensors and at first it wouldn't activate. It took me a while to figure out what I was doing wrong. The reps were helpful when I wanted to add a smoke detector. I called and they sent me one. I use their interactive feature on my phone all the time. I like it because whenever I leave home and forget to set the alarm, I can set it up and don't have to worry about going back. So far, it does what it needs to do and I'm happy with it.

I'm extremely satisfied with Frontpoint. We haven't had anybody trying to break in, but a couple of times we moved our system from one location to another, I did something and set the alarm off. We had the sheriff, the fire department, and everybody came within a short period of time. We felt very bad about getting everybody coming and the deputy sheriff said, "This is a good way for you to check out your system." If the system continues to be that good, we're much more secure about leaving the place since I was telling my husband I'm a little worried when we leave it. We're in a farm so we're not along the main highway. It's far away - about 12 miles from Grand Forks so we were very impressed. We are going to install it in our house in Grand Forks this fall and again, it's out in the country a little ways, in a remote wooded area.

Installing Frontpoint's device was easy. The system works. They're very good.

I read customer reviews and gravitated more towards Frontpoint because they have a set-up where everything is done digitally. There aren’t any cables or lines to cut. Our realtor installed our system and she was on the phone with Frontpoint as she had a little bit of difficulty. When we came here, we followed up with Frontpoint and they were able to walk me through it. We've been using the system for almost a year now. I use their interactive features too and they are very helpful. I may have to call Frontpoint's service department, though, because we need to get our replacement panel set up. There was a malfunction in our panel and they just sent us another one.

My son got Frontpoint for me as a gift. He also installed the device on the doors and windows. He said it was easy to do, so the installation went really good for him. My daughter and I use the app all the time and it's been very helpful. We feel a lot safer and sleep very well at night knowing that the alarm system is turned on. I'm very happy with it.

I googled the best home security systems and Frontpoint was the first one to pop up. I read reviews and they also had a lot of positive ones online. I got their system and installing it was simple. The person who walked me through the setup was extremely helpful and knowledgeable on the system.

I've been using Frontpoint for my business for two years. I've been with a different provider before and Frontpoint is definitely better. Its installation was easy. I use the interactive features all the time and I like it. It's convenient.

I have Frontpoint for probably for about a year but I really haven’t been using it. It’s basically been off. Installing it is like sticking pictures, and they sometimes fall off because all that is there are stickers.

I've used Frontpoint as my home security device for a little over a year. Installing it went pretty well and it's also nice being able to access and control the system through their interactive features.

It's been about a year that we've had Frontpoint. Installing our Frontpoint security device was easy. We've had an emergency where the system's gone off when the cats crept to the cupboard while we were on vacation and it was easy-breezy with the reps.

Frontpoint was quick to respond to my feedback and offered me a very acceptable resolution. They do have some of the best equipment and technology on the market today as well as very helpful technicians who are always available to answer questions and concerns. Besides that, their prices are equal or better than their competitors! They need to address their cancellation policies, but other than that I would definitely refer my friends/family to this company. Thanks, Frontpoint!

Installing Frontpoint's security device was very straightforward but they still called and gave us a walkthrough while we're doing it. We also have the mobile app and one of the reasons why we like the system so much is because we can do everything from our phone. It’s been great experience with Frontpoint so far. Every time we have to talk to someone, they’ve been very friendly and helpful and the system works great.

We always lived in the country and I moved to a neighborhood so I figured I’d have it to prevent burglary. I installed the security device myself. We've had no break-ins and feel safer for my family. If we’re not home, we check out cameras that scope out everything. Every time somebody walks across one, I get alerted on my phone. The Frontpoint team was helpful, too.

I'd recommend Frontpoint. They are good and installing their device was easy and seamless.

Frontpoint has wireless feature so I chose it over another home security provider. Installing it was easy and it has been a long time since I had it. I am satisfied with Frontpoint but one thing I didn't like is during set-up the guy that I spoke with just said, “Okay, it's set up,” and he really didn't let me get comfortable with the sound and give assurance that they will get a call. I had ADT before and they walked me through it big-time to help me hear the alarm, go through the system and all of that.

I was getting ready to move into my house and I needed an alarm so I thought Frontpoint would be a good option as I liked their pricing. I'm very good with electronics so I didn't have problems installing the device. The sensors I first got were only a couple which was fine considering the price they gave me. I called them in to get two more to cover the windows that were hidden away. They said they would give me half off out of three door and window sensors, but that's still pricey for my price range. When I had false alarms, the doors made a crack or the wind pushed them open, their reps were quick to call me which was good. I’ve used the mobile app and online. Since this past year, they have been updating their online site and I've been looking at it. I can change my account which makes it more convenient.

Frontpoint is user-friendly. Installing the Frontpoint device was a piece of cake as soon as I realized that the arrows had to match up. Then I forgot my password and the Frontpoint team helped me get back online. Everything's been very well-received by them. They were able to quickly resolve my issues and take care of me. I get text alerts too on my phone for doors being opened. I rearm and disarm 98% via mobile app and it all works perfectly. I love it. If I have to let the dogs out, I can disarm the house or arm it back when they leave. It's a nice piece of security and I've probably recommended it nine times.

Frontpoint is better than my previous provider. It's safe and convenient. Their reps are nice so that’s why I like them. I'm also using their app in the cell phone and it's easy. I like it, too. However, I want them to add a service. I wanna set up an automatic arm and disarm service like arm it at 10:00 PM and disarm it at 7:00 AM every day, but they don’t have it. I will use them more nonetheless.

I love Frontpoint. I already have them for almost a year and they are amazing. I’ve experienced ADT and some of the other ones and they think they’re all that and a bag of chips but their customer service doesn’t even come close to the light that Frontpoint shines. During the installation of the security device, they held our hand, virtually, over the phone and helped us to set everything up. When I called first, the gentleman I spoke with said “You don’t need all these when there’s sensors. You can just have a window breaker.” I had no clue that it existed. It’s been great overall. I do the app on my phone. Sometimes, when we run out of the house and we’re like, “Oh, we forgot to set the alarm.” The way the app was set makes it very easy to use quickly and do what you need to do and get off. It’s very user-friendly.

I definitely feel safer since having Frontpoint especially when I'm home alone, which happens a few times a year. I always arm or disarm my system through my phone and have used the actual panel three or four times. Their reps were very friendly, knowledgeable and I was pleasantly surprised. However, the three-year contract was not something that I liked very much. I actually canceled this contract because my fiance and I consolidated houses and I moved all my remaining months to his house who is also a user of Frontpoint. Not forcing people into three-year contracts is something that I would change. But Frontpoint was exactly what I wanted from a security systems company.

A friend referred me to Frontpoint and I've had them for a year now. It was easy to install the device. I use the mobile app quite often and I can check the app in any event. Although they could improve on that since my Father's ADT system alerts what exactly has been triggered instead of just giving a ding that tells that the front or the back door has been opened. Other than that, I like that I can get a notification on my phone which gives me peace of mind, and so I'd recommend them.

When I lived in Memphis, Frontpoint took care of my bedroom where my dog stays. I have a camera in there and I use the mobile app so I can check in on her. I love that feature. If I forget to arm the system, it sends me a text message alert. However, I moved and my system is not working properly and I've been upset about it. My door is too far away from the panel to pick up the sensor all the time. Finally, after calling about seven times, I talked to someone and they sent me a long-range sensor that’s supposed to be able to pick up better. I just got it in the mail and I was going to set it up this morning but I didn’t have time to call them and ask them for directions to do so.

I've had Frontpoint for a year now and it's been good with them overall. I installed the security device myself and it was easy to do. When I first got the security system, it went off and they responded quickly. I've used their interactive features on my phone and it's fine.

I had a home security system from another company but Frontpoint is better because it gives me the mobile ability that I didn't have at the previous home. The installation of the security device is pretty simple. I'm no handyman but I was able to do it. Everything is what I expected it to be. I want to make sure that I'm adding a bit of security for my home and I'm getting that with Frontpoint.

I had ADT before Frontpoint, and I like Frontpoint that's why I'm with it. It's one of easiest systems I've ever seen to install. It does a great job. And one time, I went to bed and happened to hit the motion detector. I got up the next morning and tripped the alarm. It'll wake up anyone half-asleep. It's a fantastic system. I had no problems with Frontpoint and I've recommended them to several friends.

I've been using Frontpoint for about a year now. I had no problems installing the device. I just called them and I did it. I moved my system and I have no issues.

The installation of the Frontpoint device took about two hours, and it was pretty easy and seamless. I called with a couple of tech support issues several times when I forgot to put in the code, and they’re all very friendly and nice people. I use a Windows phone and the Windows phone app crashes a lot. I’m told that for iPhone and Android users, it’s a lot better. But the web interface is fine. It’s been a pleasant experience all around.

Frontpoint was one of the top-two rated home security providers when I did a web research. Everything's good with them. Installing the device was a no-brainer and I also like having the mobility of the app on my phone. The system is easy to use being mostly self-explanatory. It works.

I researched on security system providers to make sure no intruders come in the house when we're gone and came upon Frontpoint. They made installation easy for an amateur to do. Their team walked me through the installation and told me what to do anytime I ran into a snag or if it was my fault, they would replace the equipment. We've had false alarms happening and they've always been very diligent about notifying us in a very professional manner. If it looked like a burglar, they would have called the police right away but if it looked like it's our mistake, they took time to find us before they call the police. Frontpoint gives us peace of mind without the hassle of understanding a complex system.

The installation of the Frontpoint device was difficult. I had my son here to help me who’s six foot tall. And then I went through three faulty units that were new touchscreens. I had the fire department here on a false alarm and it was bad. So they finally put me back to the old one, the white plastic with the blue lights, and I haven’t had any problems since. I also had to do a lot of the work myself, like take the panels off, take out all the wires off and then reattach them. It was a lot of troubleshooting which was a waste of my time. However, they assured me that if it happened again, which would be the fifth time, that they would release me from my contract. But so far so good. They’re on the phone with me within 15 seconds if I leave something open. It's a little bit more expensive than other things I recently found out about. I might switch.

We've had Frontpoint for less than a year. It was a great experience because they were very cooperative when I ordered the security system. I use the app on my phone to arm and disarm my system and it's great too. I now have less worries and feel safer.

There were a few times that the people at Frontpoint called us because we’d forgotten to disarm it. Also one time, my wife went outside and couldn’t hear the phone, so a patrolman showed up. It seems to be okay as far as the way the system works, and the people at Frontpoint contacting us and the police department. In addition, being able to access our system at any time and any place is a good thing.

Frontpoint has an excellent and user-friendly product. Installing their device was easy and very straightforward and their people have been extremely helpful whenever I have a question. When I burned something in the oven and my kitchen smoke alarm had gone off, they called us. It works well, and in fact, the system alerted them to a fire that was caused by something malfunctioning in our stove. When the firemen came, they said that it could've been quite serious. So, I'm very grateful to them.

We’re having a good experience with Frontpoint. Their team has always been friendly and helpful. The only thing I wish they did was to allow you to buy more equipment at a reasonable price, like if they ran sales on additional equipment because when we asked about buying additional things, it was always too expensive.

Frontpoint is my first home security system and installing it was very easy. Their staff was all nice and walked us through and then we set it all up.

My husband and I work nights sometimes. There are times when I'm home alone and he is, and it makes us feel better knowing that we have Frontpoint. We have it for about a year and it’s great. Their reps have all been wonderful, friendly, helpful and knowledgeable.

I've been with Frontpoint for a year and everything's been fine. I did the installation myself and it was easy. However, I would like to see them be able to do multiple zones with one key panel as opposed to multiple key panels.

I've been a user of Frontpoint for a year now and I like the system so far. However, I had an incident when my ex-husband broke in Saturday. The alarm went off for a long time and the police took forever to get there. I would recommend Frontpoint. The only thing is maybe they could have a quicker response time getting someone out faster.

I have Frontpoint security devices in two houses, one in Florida and another one in New Jersey. It's easy installing the security device and I did it on both houses. I had a couple of sensors that went bad over the years and the team got me new ones. Then the battery of the main control unit in New Jersey went dead and they sent me a new one too. Also, I use the mobile app a lot and I like it. With the security device in my home, I sleep better. It would be awesome though if they would allow other devices to be integrated in the system like the thermostats, smoke detectors and cameras of Nest. I like the Nest cameras way better than the camera sold by Frontpoint, but these Nest cameras are not allowed by Frontpoint. Other than that, it was good and seamless with Frontpoint.

Frontpoint's team has been friendly and able to answer questions. However, I'm thinking of discontinuing the security system right now because of the cost. Also, if somebody broke into my house, I don't think it would make any difference. I use it more for if I'm gone from the house.

We’ve been with Frontpoint for six years now. The installation didn’t take more than a half hour or so, including reading the thing and making sure I got it where they described where I should put it. It was easy. Plus their team is pretty good. If you got a problem, they walk you through it. And if you got a question or you’re adding something new, they’re always helpful on the phone.

Frontpoint is the proper choice for a home security. I have it for over a year and it’s better than the security provider I had before. Every time I have a question or add a device, their reps know the answer and it’s resolved quickly. I can remotely log in from phones, tablets and laptops. It gives me peace of mind that it works.

We feel safer since installing the Frontpoint system. Overall, it's convenient, easy, and user-friendly. I like their price point and it was rather easy to install the security device which was self-explanatory and simple. I dealt with the reps when the system was activated and the test run was done and they were friendly.

I called Frontpoint a couple of times. One time was because it wouldn’t go off right. The rep walked me through fixing one of the doors closer together and after I did that, everything was fine. On another time, I wanted to find out if there was any way that I could turn it on ‘cause I forgot. Every time I have to call, everybody’s been nice. I highly recommend them to anybody because it’s easy to use. I’m in my 70s, my husband’s in his 80s, and it was easy for us to set it up ourselves.

The house already has all the sensors installed and I set up the main panel. The Frontpoint reps are super friendly, very courteous and responsive. Even when I sent them email, they'd call me back to see if they can assist me in a better way. I really like their customer service. I use the alarm.com app on my phone and on the computer I use their website which is also based on the alarm.com site and it’s awesome. We close and open the door, arm and disarm the system and check out all the sensors from our phone or the computer. When we are away, it’s also very helpful to have the peace of mind.

The sales guy and everyone else at Frontpoint were helpful. I use their app every day, and it's the only reason I have the system. The only issue is that sometimes there’s too long a delay in the wireless system. The wireless side of it is not impressive, like we’d be better off running wires because of the delay. I’d rather spend 10 hours one day running wires than finding out that we have a system that doesn’t work one day. The margin of error should not be part of my concerns.

I was shopping around between companies and Frontpoint had good customer reviews online and also beat ADT on the price. They seem to have great customer service as well. Installing their device was easy and even when I had a question or was confused about something, the staff was helpful on the phone and very good at explaining things over and over. Their phone app is also very good in allowing me to access the system on the go. So far, I'm very happy with Frontpoint.

Frontpoint has been really quick to answer whenever I have had any problems. Our experience was good so far. Installing their device was basically peel and stick so it was no big deal and their reps walked me through the password setup. They were courteous and patient. I have a little bit of interactive feature on the keypad but I’m more concerned that it works when the door or window is open. So far, Frontpoint is serving its purpose. My house got broken into before and this is the reason why I have the security system. Having an alarm system will help deter people from trying it.

It was easy to install my Frontpoint device. It's also convenient to have their app. But Frontpoint is a little behind the mark with some of their competitors, like with AT&T, in terms of what they offer. They don't offer a camera within a package, so you actually have to buy the camera and it's expensive, so I'm not as satisfied with them for that reason. I wish that they would offer a better package and make it more affordable.

When I was in California I had no way to know if I was safe. I don’t know the neighbors but I have one who knows everything that’s going on in and around the perimeter of my house. When I come home, she goes, “Did you get the package on your porch?” Sometimes, I would wake up in the morning and she has been digging up my yard for a flower garden. She wanted to cut down trees and I told her not to. I finally had to write her a letter to say there are consequences to trespassing. She’s backed off and I don’t worry about her anymore. Now I’m caught in a contract with Frontpoint.

My family uses Frontpoint and I've had it for a year now. We have it in bedrooms and downstairs as those areas are high priority security areas in our home. It took us a very short amount of time to set up the Frontpoint system, very easy. Their team was very helpful. I use the mobile app everyday which fostered our Fronpoint use. We definitely feel safer having it. If we hear a noise, we don't worry about it.

I have Frontpoint for a year now after having ADT. Between the two, I like Frontpoint a lot better but I think to be fair to ADT, that system was a whole lot older and different. Installation of our new security device was incredibly easy because everything is wireless and I just stuck it on the wall. The Frontpoint team was pleasant to talk to and very professional. I had no problems with them. I have used different interactive features and I find them awesome. I felt the convenience brought by the product since I had the device.

We went with Frontpoint because of the equipment that we were promised. The installation was easy but we've had a couple of issues with the actual thing that hangs on the wall, the keypad where you disarm it. We had to do a couple of updates and a lot of times the app does not sync with it. So even though we're in the house and I tell it to arm, it will timeout and that's frustrating. When I called them to update the system they were very friendly but it really bothered me that I was not alerted by email or something that an update needed to be done. But it just happened to be that I called because of an issue we're having and they were like, "Oh, yeah. There's an update."

I am a 76-year-old woman and just got Frontpoint. Shall I say if I can install it myself, who can't? I talked to a couple of people there and they were pleasant and knowledgeable. I emailed them a couple of times and the response was quick. Is it perfect? No, but darn close. Yes, it is a little overpriced, but worth it when they were honest with me, did not try to oversell and are pleasant. Looking forward to feeling protected for many years.

I did an internet search for home security companies and several names came up. I looked up some reviews then went to the websites of Frontpoint, ADT, and some others and compared, and then I chose Frontpoint. Everything has been great. Installing it was much simpler than I could have ever expected. We've had one false alarm just before we got home because we had a relative come by the house and he'd forgotten the code. He remembered it but by then the signal got off. So Frontpoint called me and I told them it was okay. But then the police came by anyway so I thought that was okay.

It's been about a year that we've had Frontpoint security system in the garage and in the house. Everything came one time. It was simple and very easy to install the security device. My daughter suffered a brain injury, so we're a little safer having that. We’ve liked the features so far. I've tried using the interactive features on my mobile phone and I like the ability to access and control our security system.

Installation of our Frontpoint system was very simple but the equipment itself like the IQ panel, sensors had a few glitches. The equipment had to be replaced and updated a few times but they were highly interactive with their customer service people. They've been very, very good. Moreover, I have their app and I do most of my interaction with the system on my phone. The phone app works very well. Frontpoint has been a user-friendly and simple system.

My daughter roamed in the house once and the alarm went off. It was several minutes that she couldn’t turn it off and no one ever called me. Then one time, I heard my garage opened. I went to the alarm and pushed the button to show the police to get there and nothing happened. I called 911 instead. But the alarm works when I go out, come back in, and all that, but I don’t think it notifies them because no one called. We feel safer if Frontpoint works.

I had a break-in that prompted me to get a security system. I used to be with ADT but like the fact that Frontpoint works on cell phones rather than landlines. Putting up the device was really easy as the guide was detailed. I'm very happy with Frontpoint and feel a lot better now that I have it.

Frontpoint is easy to use and I like that I can access our system anytime. Installing it was easy - I followed the instructions they sent with the system and then called them up and within a few minutes, everything was up and running. They have good customer service. They’re always easy to get a hold of and there's not much wait time and I’ve never had any issue getting things fixed up myself. I added an extra service to my system and they walked me through the steps and take me up where it’s fixed.

I've had Frontpoint for about a year and it's very easy to use. Installing the device was super easy. In addition, the salesman was super helpful, he even gave me a refund when I misinterpreted the services wrong. We also use the phone and computer features all the time and those were great and very helpful.

Frontpoint's good reviews and yearly contracts versus other providers made me choose them. As soon as I called them, I didn't have to go through any answering prompts. I talked to a live person right away and the pricing structure was competitive. It was very quick and easy setting up the system. It took me a little more than five minutes to do so. I called and someone walked me right through it. My wife and I have been pretty happy with the whole system. We always use the feature where we arm and disarm the system using our smartphone or computer and it's very easy.

With Frontpoint, I feel safer because our house is all windows, so it's like it's open all over. Their staff was courteous, knowledgeable, good at trying to resolve issues if there were any, and they didn’t leave us hanging for hours. When we had a problem with one door that wouldn't work, they were really good with going back and forth and telling us what to try. However, I'm having a few issues with their system, but I haven't had time had time to sit down and call them to go through it because we're selling another house.

It's been over a year that I've been with Frontpoint. Setting it up was easy and fast. They sent everything and I've set everything on the windows and doors and then I called them and did a test, and it was good. I almost always arm the alarm from my phone than from the system itself. I feel safer and less worried having Frontpoint. Everything has been great.

I had Frontpoint since last year and it’s a good experience. I had Vivint for six years and their price is the difference from Frontpoint. The bad thing about Frontpoint's devices is when I got the first one, the panel didn’t work well so it was replaced. Another thing was the motion sensor's sticky part doesn't work. I put the sensor first and it fell down and broke. Frontpoint needs to make it better. Vivint was better about that sensor. I can screw them on and they don’t fall. I got the app on my iPhone, but the thing is I have to have a password. Also, I don’t have a key so that I can arm the system from my car.

My Frontpoint experience has been very good. When I call them, they are very quick to get me to a live person and 100% of the time, they were able to meet my needs.

Frontpoint provides a good service, but their contracts are bogus. I moved from one location to another and we’re not allowed to put the actual alarm system up in my new location. It's locked into a contract and I can’t use it. The whole system is in a box in a corner. I talked to Frontpoint and they said I have to be a military only to discontinue a contract. Other than that, I have to give it to a family member or to someone. It was craziness.

The Frontpoint device is easy to use and set up. I feel safer and more secure since installing it. Their team is also very easy to work with. The mobile app is great, and it's very convenient and super easy to access my system from anywhere at any time.

Installing the Frontpoint security device was fairly simple and straight forward. I use the app and I love it. It's nice to know that I'd be alerted if anything were to happen while I'm out during the day. Also, I interacted with their team a couple of times and they have been very helpful when I needed to go over some stuff with them.

I'm very satisfied with Frontpoint. I like the idea of having a working wireless device that I didn't have to have someone come out and install it. I was able to do it myself. I called them and they were able to set it all up over the phone and it’s been working ever since. But I did have a sensor that failed at one point and after some troubleshooting, they decided to send me out a new one which came within a couple of days. I also had some false alarms where I have forgotten to turn off the alarm before I opened the door and they called very promptly and were able to disregard or make sure that everything is okay. It’s been great.

Frontpoint's service and prices are great. Installation of their device is very simple to do, well-explained, and user-friendly. Their people respond quickly if anything goes wrong or is concerning. We also love using the phone app and I have fewer worries with the device installed. We discontinued their motion detector service because the device indicated it cannot pick up animals under 10 pounds, but it did and was constantly going off. However, they fixed that and purchased it back from us so that we could use it elsewhere where it would be more helpful.

I have Frontpoint for a year now and it was very easy to install their device. The instructions were detailed and they have good support. Their reps were very helpful and fantastic. When we couldn’t get one of the sensors to work, they shipped one right out to me and I got it the next day. I have the mobile app on my phone and I love it. I feel safer and sleep better at night knowing that I have the protection.

Frontpoint is better than AT&T. It has given me a whole lot less expenses and if something goes wrong with any of the equipment, I can just replace it myself. It beats the hell out of calling AT&T and having the technician come down. Frontpoint also covers more. Even in the basic package, there are more window and door sensors. The representatives have always been extra friendly. In the experience when I was installing the system, there were a couple of sensors that were not talking to the main panel and the rep and I just put a couple of numbers together and then boom! Installation was real easy.

I was referred to Frontpoint by a friend. The system was very easy and simple to install. I really appreciated the service that Frontpoint has done with some of the sensor issues I’ve had and when they fixed that one motion sensor that would go off randomly. I also had a Z-wave door lock installed that they helped me think up. Every time I've called, everything has been handled very quickly. Excellent customer service. I love using the app. We've had people come to work on our house when we're away and I can unlock the door for them right on my phone.

Installing Frontpoint was perplexing in the beginning and it took a while before I could get the right one. The whole experience has been fine, however it’s too expensive. ADT is only charging $25 for the same services so I would request that Frontpoint reconsiders that.

My son who is in Kansas City has Frontpoint. My wife and I got ours over a year ago. We have a large home and we live in the country. We sleep on the main floor and we have six doors. When we’re gone or when we’re asleep, we have security. The installation was too simple. It's all wireless. We just stick them up and away they go. Also, programming it was very simple and we were able to talk to a nice rep. I also like that I'm able to control the system from my phone. I'm thinking about putting up a couple of cameras and controlling one outlet with lights and sound because we're gone a lot and it's nice to have the home looks lived in. Overall, I've been very pleased and have already recommended them to a friend.

I went with Frontpoint because at every level on every scale, it exceeded by a lot the provider I had before. Their people showed up when they were supposed to. They were completely professional. They got the system installed and answered any questions I had. I’ve gotten some alerts on my phone, and having that is really important. Their salesperson was really good and was not a high-pressure salesman. They weren’t trying to pin me to the wall and shove a pen in my mouth and say sign. I had some unique settings I wanted to set up and they were able to accommodate me. They’re a little bit more expensive than some other companies around right now. But I have security to hopefully save my life and if I’m ever in danger, I have adequate security to make sure I’m not. So I’m paying a little bit more to be with them than some others, but the value is there.

It's been really good to have Frontpoint and we enjoy it. It’s a good product and they have good customer service.

I'm happy with Frontpoint. Setting it up was easy and I'm sure I must've gotten it right, but I wonder what's going on on the other end. I was also thinking of getting a video security and upgrading the system, but I wanted to get some of the other stuff straightened first because it says something that I can turn the system on and set it when I am sleeping. If anybody opens the door, the alarms go off. I just know how to turn the system on when I leave the building. I do recommend Frontpoint to everybody.

Have had Frontpoint for about two years. Last year while we were away, the smoke detector went off. The fire department had to break into our home to check for fire. The smoke detector was at fault. Later that year, the alarm started going off for no reason. This time it was the battery in the main unit (which has always been plugged in). That make both of the problems related to inferior equipment. Now the system is saying that the front door is open. Everything is the same with that sensor as it has been since it was installed. According to Darius ** the problem is with the installation (which has not changed in two years) or there is now something in the house that is messing with the sensor. Since they have no service people, they just sit in their office and tell me it is something that I have done.

We're very happy with Frontpoint and their security system, it is wireless, but their signs were not sturdy so I had to pay $10 and order more. We're here in Florida and they tear up continuously with the wind and rain that we have here. Their prices are a little steep since we can get other security systems for 20 bucks a month. But, we've had good service from them. It has been wonderful every time I need to call customer service.

I had ADT Security before and I had problems with it. With Frontpoint, there were some plus points that met my needs. I liked the cellular factor, the ease of installation in the house, and that the system works out better. I had some calls when I was installing it and when I wasn’t quite used to its operation. Any time I’ve had calls to customer service, they’ve been very helpful, friendly and knew what they were doing. So I was pleased. I’ve not had any security issues at all.

I love Frontpoint. They have a nice system including wireless sensors unlike ADT which needs wires where I ahve to put a hole in the wall and is complicated. With Frontpoint I got what I needed and it's also very easy to use their app on my phone in arming the system.

Installing Frontpoint was a great experience. I got the package and some straightforward information on the process itself, then I had to call a number to activate and someone stayed on the phone with me the whole time when I went through the house and did everything. One time I had an issue with the door. One of the magnets went on the door for my basement. Their team was great. They hustled and got me the replacement part and were able to diagnose it pretty quickly. It was a defective piece and it’s only one outreach since I’ve signed up. Home securities are pretty daunting for a customer who’s never had one before and trying to figure out exactly what I need, where and how, the team of Frontpoint was very helpful. Frontpoint is very easy and intuitive.

Installation of the Frontpoint device was easy and their team was professional and courteous. Also, it's great that I can control the system using my cellphone. It's very convenient. Although, there's a feature that is lacking. When I'm out of town, I want the alarm to activate and deactivate on its own as per schedule. Currently, I have to do it manually. Furthermore, sometimes the sensors are not that accurate. There's been instances where 1 hour later it was still saying that it was activated when it wasn't. This made me worry and thought somebody was in the house. Nevertheless, I already have it for a year and I'm happy.

I switched to Frontpoint because I was not happy with my previous home security provider. It didn't have a glass breakage which was one of the things that I really wanted. Now, I feel more confident with Frontpoint since the installation. It's been good so far.

I went online and looked up a study that an independent person had done comparing all the different security company that you could purchase from and all the pros and cons and that's how I learned about Frontpoint. Installation was super easy. And when I had a little issue where my husband installed one thing at the wrong door and we didn't know that, and they were able to identify that very quickly. Interaction with them was great. Moreover, we feel definitely safer since having the system. I use their interactive features through phone or the computer all the time and it's also great and very easy. You know immediately what's going on at home. Frontpoint has been perfect.

Our previous provider was extremely expensive and they didn’t provide the same level of services that Frontpoint did, so we made the change. The installation was self-explanatory with the information that was provided. I had a few questions and I had a good response from them. I installed the fire detection system in close proximity to the kitchen oven so if I open the oven and there was a little bit of smoke, the alarm system would go off. It's a lot more sensitive than we’d had anticipated. We relocated the sensor and haven’t had any false alarms since. Also, one morning, I went out to get the newspaper and forgot to neutralize the alarm and it went off and the police showed up in the driveway. The response was very quick so I have praise for both Frontpoint and my local police department. So far, we’re very happy with their services. I shared my experience with a friend and showed him how easy it was to set the system up.

We just crossed the year mark in being with Frontpoint and we've been very satisfied with them, especially with their customer service. When you call, you've always got somebody on the line who can help you and walk you through any issues. It was simple to install the device. We use the interactive features all the time with our phone. I love having that kind of access to our system, because if we left the house and not armed it, we can just do this on the way wherever we're going.

Frontpoint had good customer reviews. I can install it myself and I could take it with me when I leave. I have it for a little bit less than a year now and so far it's been awesome. It's very easy to install and use plus they give quick customer service. Also, my iPhone alerts me of any problems so it's really good. I like it so much I recommended it to my friend who moved and she also loves it. She was able to install it herself too.

My whole experience with Frontpoint was fine. We hired an electrician to come and install the device. We have had some difficulty with false alarms with the internet. We've had that five times, so that's been a bit of a concern to us but Frontpoint offered a resolution as to why it keeps activating falsely.

Frontpoint was at the top, if not within the first five for a lot of the different online reviews. I had no problem at all with it, except that I had to order two additional times from them because I didn't plan it out well enough myself. I have it set up where they draw my payment from my Visa card. The Visa card number got stolen on two different occasions and I had to have new cards issued and both times forgot that they automatically draw. They ended up calling and wondering if I was having trouble paying. But it was just that I had to have a new Visa card. Even throughout all of that, they were very cordial, polite, and professional. They seemingly know what they're talking about and took care of me immediately. I can't sing enough high praise for them all the way around.

I have never even been able to use my Frontpoint security device. The equipment is inadequate and the sensors are not staying. I had the door sensor fall off my front glass door. I can’t find the little magnet that came with it so I can’t even turn on the system. I had contacted them before and they gave me another number. Then what ended up happening was that the sensor fell off the wall and I had moved it and it went off. We couldn’t figure out how to shut the thing off. So they called and gave a phone number. I work odd hours and I never wrote the phone number down.

Recently found out that Frontpoint Security has the incorrect address linked to my alarm system. I've had my alarm system for 1 yr and 7 months now. I signed the contract virtually through an email while on the phone with a customer service representative. Somehow the address was incorrect and no one knew until my alarm went off one night and the Police Officer was dispatched to the wrong location!!! The customer representative had no explanation for how the police officer was dispatched to the incorrect address or how Frontpoint had the wrong address.

I got Frontpoint installed last summer and once, I accidentally tripped the system. My wife and I had it located in a different area and we came in through the garage and we forgot we had it set. By the time we could disarm it, we'd already gotten a call from Frontpoint on the cellphone. We gave our password and it was all good. Very quick response. We were still standing there and just gotten the alarm off when the phone rang. So, all in all, the customer service is excellent and the system was what we needed. It's working out very well for us.

Frontpoint have more features per price than ADT, my previous provider. The set up over the phone ordering the stuff was easy. I was pretty upfront about everything in the cost because that was my main thing. They brought down a different thing more than what I was getting at ADT. Also, I can access the system anytime which is awesome. Putting the device up is so easy and simple, too. Their staff were very helpful because it was operating a different system for some reason. There were little quirks in between but they stayed on the phone throughout the entire time of set up.

My home insurance company wanted me to have a security system in place. I have Frontpoint for about a year now and they're very professional. They shipped the package and I installed it myself. It was very easy and when I called, they activated it. It was very simple and fast. Two months later, I added a smoke detector and it seems to be flawless. I also use the interactive features and it's good.

My home is a two-storey house, and the living room, bedrooms, dining room, kitchen and all of the downstairs areas needed to be protected more so than the upstairs. Installing the device was easy. I only had one issue, but it wasn’t Frontpoint’s fault. The gap between the sensors was too far from the door and the door frame, so they sent me up some spaces to fill that gap. And then everything seems to work well. I've got the mobile app on my computer and I’ve also got it on my phone, and it’s nice to be able to set the system when you’re away. I went away recently and actually used the app because I forgot to set it before I left. That worked out timely.

When I first put the Frontpoint system in, the guy checked all of them to make sure everything was right. I’ve had a couple of false alarms and they handled it good. No problems with their team at Frontpoint. Overall, my experience with them was totally painless and simple.

I've used Frontpoint since I bought the house last year. I had ADT back in New York. The only difference between the two is that ADT is wired versus Frontpoint which has newer technology and has the touchscreen. I also am able to monitor the security system through my Frontpoint phone app. Installation was quick and simple. Once I got to the monitor, I was able to call their customer support who guided me through all the installation steps. The customer support was knowledgeable and very courteous. The phone app tells me when somebody opens the door or if I need to close it if it's left open. At night I sometimes forget to arm the alarm and because I have the monitor on my first floor, I do it through my phone from the second floor. It's very convenient and a lot easier. I can do it myself.

We've used Frontpoint for one and a half years. Both the front and back doors are my priority when it comes to security. I like it as it makes sense and is pretty easy and straightforward. Also, being able to access the system anyntime and place is very convenient. Their team is courteous and easy to deal with. Since having it, I feel safer especially after installing the cameras, so I know who is coming and going out.

We had to install the Frontpoint system on our own but it was really easy and the instructions were clear. The person we spoke to on the phone walked us through everything step-by-step. We've had a few false alarms but the Frontpoint staff members were responsive, friendly and patient with us when we had to provide our password. They only want to make sure that it's really us who are on the phone. There have been times I have forgotten to set the alarm but I can go to the app on my phone and set it from work or wherever I am which is very helpful and convenient. I feel a lot more secure in my own home knowing that Frontpoint is our home security system.

I have Frontpoint for 2 years and so far, they're pretty good. I got them for business so I gave them a try for regular house, too. Installing the security system was easy - I did everything myself. I have the interactive features setup and it's pretty efficient. I have the notifications, too.

I have a couple of our friends in our area who use Frontpoint and they'd liked it. They told me about how easy it was to put Frontpoint where they want them and truly it was very simple. Then when I got one of my doors replaced, I called the Frontpoint team to let them know and they’ve sent me a couple of extra sensors. I’ve done the arming in the app with my cell phone and it’s definitely something. Obviously in this day and age where everything is going off our phone, I have that at my fingertips as well. It’s nice, especially when we go away and we’re off, it is easy to check in using that app.

I don’t use the home security alarm too much and I'm thinking if I should look at other options. Customer service is good but I don’t like the fact that Frontpoint is still tethered and then I have a wireless device. It’s also easy to fall off and not very robust.