Frontpoint Reviews

I used Frontpoint because of its convenience, you can arm or disarm it from your app or your computer. Installing the device was easy and the people at Frontpoint were very knowledgeable, helpful and nice. Having the device gives me peace of mind and a sense of security. It’s a little pricey and I wish that it was a little bit cheaper. Despite that, I would still recommend it to a friend.

We have a new home and we've installed Frontpoint's security device. It's easy to install and everything is pretty much straightforward. I've had other home security provider before and Frontpoint is a much better system. I can easily control it through my phone and it's user-friendly. Their people are always friendly and very helpful. They walk you through a lot of steps without rushing you and they’re very patient about it.

After reading all the reviews, I guess I am one of only a handful of new customers that is frustrated with the activation and installation of this security system. Frontpoint support team has been exceptional! No complaints there and I am sure the service is exceptional if only I could get it to work properly. My wife and I are being patient despite having ordered the product and service two weeks ago, getting it shipped snail mail and now experiencing connectivity problems with panel, panel experiencing glitch and doorbell camera not syncing with my WiFi.

I went with Frontpoint because of their price, service, quality, and reviews. Another reason was the interactive feature which I thought was necessary. I use it everyday. The security device was relatively easy to install and since then, I feel safer. However, the police gave me a ticket a couple of weeks after installing the device because they said it wasn’t registered with the county and I thought Frontpoint handled that.

I found out about Frontpoint through the ConsumerAffairs website when I was doing research. I've had them for a little over a year now, and all of the people who I have had to contact have been pleasant, helpful, understanding, and have always managed to get back to me to make sure that everything was going well. I'm very happy with the way they respond when I need them because in the beginning there were a couple of times when I forgot that the alarm was on and they immediately called and made sure everything was okay. I canceled it, but they still called to make sure it was all okay. They were right on the ball. I now sleep a lot better and my grandkids too, when they visit me. I don't live in a bad neighborhood but I know nothing is secure.

The instructions were well-detailed that made installing the system easy. It's interactive feature works great. Also, the people at Frontpoint gives great customer service. Having the device gives us peace of mind.

We've had Frontpoint for around a year and our experience with them has been overall good. The installation went well and the team was good. I use its interactive features on my phone all the time. It's really easy to use, but the screen would freeze a little bit when I type the numbers in on the actual panel. Since having it, I've had peace of mind that my home is more secure. I have recommended them to friends. Our experience with Frontpoint has been overall good.

Have had Frontpoint for about a year and I feel my home is a bit more secure with it. My installation of the device and interactions with their staff members went fine. Nothing was remarkable, but nothing unsatisfactory either. The app works well, too.

I used a different provider before and they were faster than Frontpoint in getting to responses with things. The alarm went off one time and it never registered correctly on their servers which was kind of a fluke. They freaked out about that when I explained it to them and they didn't believe me until I had them go to the log to find it. But I like the customization of Frontpoint more and their reps have been helpful. In the end it boils down to the wireless system. I'm not a fan and I'd love to have a wired version of Frontpoint but I don't know if that even exists. The biggest thing for me is that it helps my wife. I could care less if I have a German Shepherd that's trained to kill things. It doesn't bother me at all. But my wife can obviously sleep whenever I travel since we got Frontpoint.

We like the system, it is really secure. It's also easy to install and is very useful to us. A sensor in the initial package was not working, so we had to contact customer service about it and they sent us another one. They are very helpful. Also, the mobile app is user-friendly. We like the service Frontpoint has provided for us.

The installation of my Frontpoint system wasn't difficult. I did it, myself. However, the volume turns up and down by itself. I noticed that when I would set the volume on it, I won't know where it'd get very loud. So there were little issues and defects in the functionality of the volume, but other than that, I didn't notice anything. I wasn't aware though that I was locked into a three-year program. When I called and tried to decrease it, they said I wasn't allowed to do that.

I'm going on two years with Frontpoint although ADT was in the house when I bought it. Everything was pleasant with Frontpoint's team, I've got my questions answered, they walked me through what I was lacking, and everything was good. The interactive features are easy and simple to do. Since the installation, I now know what's going on at home and when somebody opens and closes the door and opens the garage. I can even tell when my kid sneaked in.

We got Frontpoint for our business and everything has been real easy with them. Their team has always been very professional and friendly.

I found Frontpoint online, and as I compared products, it seemed that it was the one for the needs that we had. The installation was no problem. It was very easy. It took under an hour overall just to position the sensors and figure out how to initiate the system. So far, my experience has been good. The ease of use is the most remarkable bit about it. We've only had one false alarm, and they were very responsive. Their support has been good.

The main thing that we were looking for in a security service was something we could install ourselves and the security box that Frontpoint has is supposed to be effective even if it's smashed so that was a main factor for us as well. The device was very simple and easy to install and I set it up by myself. It only took me about 15 to 20 minutes. We have had a lot of their sensors that have fallen off or don't always trigger accurately so we had a little trouble with that over the past year. We only called a few times and their reps have always been very responsive, helpful and solved our issues right away.

I got Frontpoint because it was an easy installation and I didn't have to have a home phone. I have it in case I go out of town and my experience with it has been great.

I've had my Frontpoint security system for almost a year and my experience has mostly been positive. The device was easy to install, and it's easy to arm the system from my phone. However, it went off by accident and nobody called me to let me know that it went off that night so I want to make sure that it has a signal. Nevertheless, I would recommend Frontpoint to a friend.

I've been using Frontpoint for about 8 months and their people have been good, really helpful, and I've never had any problems. I've only been able to arm and disarm from my phone because my keypads have been messing up lately so I'll be giving them a call soon.

I had ADT before but we switched because they required that we have a landline with the system. At one point, our landline had been cut off and ADT wasn’t monitoring our home during that time. When we moved to a new house, we did a little research and a lot of our neighbors have the Frontpoint sign in front of their houses. Additionally, Frontpoint can work through your cellphone and you can install it yourself. That seemed a lot easier. During the installation, we couldn’t get the sensors to work because we have an oddly-shaped door. Their customer service line was really good. We called the number they gave us and the rep was happy to help us figure out a way to get the sensor to work. We haven’t had any problems with it and have been using the system for about a year.

I've been using Frontpoint for about a year and though I haven’t really had to do much with them, they helped me with the things that I needed. I have their app on my phone and it's easy arming or disarming my system using it.

This is the first time I've ever had home security and setting it up was extremely easy. I've contacted customer service one time and they were great. I use the app on my phone and it's pretty awesome. I sleep better since I've installed the system which is the reason I got it. I'm extremely happy with Frontpoint.

I’ve been very satisfied with Frontpoint. It's my first security system and I've had them for about a year now. I had no trouble with the installation and the interactions I had with the customer service team have been perfect and no problems. Since the installation, I have more peace of mind and feel safer.

I had a hiccup when I first ordered Frontpoint. I would give the same information but get very different answers on the equipment I needed which was a little frustrating. I had multiple sales people selling me different things. One told me I needed something for the layout of my house while another told me something different. That process was a little complicated for me but, we got it all worked out. I got the basic package from them and installing the system was very easy. I've been using it for about a year now and I haven’t had to worry about it too much so it’s been nice.

I've had Monitronics before, and I told them I moved and their system has hardwired so I couldn't take it with me, but they are still charging me up to this day. They are still giving me a bad time about it, so I wouldn't recommend them to anyone. And then I signed up when I moved here in July for XFINITY Homes Security, and it didn't work so I got rid of them before the time was up. So, I looked around and on internet ratings, and at that time, Frontpoint had the #1 rating. My grandson installed it. It took about 15 minutes and he had the whole house done. It was really easy and simple.

I Googled security systems and Frontpoint was the first to come up. We've been with them for probably eight months now and I like the fact that I can add things to it when I want to and as much as I want to. I’ve added the carbon monoxide and a heat sensor, and down the road I’m probably going to end up adding cameras. It's easy to use and I like using it. I have recommended Frontpoint to friends. It is great as well as the cost.

Last night, the phone system wasn't registering with the actual alarm. So we kept on arming and disarming the system from the phone app and it just hung and nothing was happening to the device. We primarily use the app and it's worked well for the most part except yesterday. We tried calling the 1-800 number but Frontpoint wasn't open.

I love Frontpoint. I've been using them for a little over a year now and it was very simple installing their system. I even installed it myself. Once I got everything put where I wanted it to be, I called their reps and we got everything logged in, which devices were on which windows and doors. And then after I had initially gotten everything hooked up, there was a couple of items that I really wasn’t crazy about and they were really awesome at taking the devices back that I really didn’t care for, and switched them out for the ones I did like. I also use their app and I like it a lot. I had a really good experience with them. In fact, my alarm system got set off twice before because of my dog and they didn’t charge me for that which was really great.

Frontpoint is a different system altogether. My older system was a strictly wired environment, while Frontpoint has got other features to it and works wirelessly. So, in general, I like it better than what I had. The mobile thing is good too, if I ever pick myself up and want to move, I could take the system with me. Furthermore, the customer service has been very good thus far. We had a couple of problems with one of the display units that acted as another entrance and exit point to the garage. It was working fine initially, but then it became inoperable and wasn't communicating properly. So, we replaced it recently and it's been working perfectly.

The system was fairly easy to install. The people at Frontpoint helped me out with some minor problems at some parts of the install. I'm happy with them. We use the system when we're out of town for a long period of time. We generally use it if we're gone for a few months in the wintertime. It has helped in giving us peace of mind that our home is secure.

I'm satisfied and really happy with Frontpoint. It's the first security system we've ever had and so far so good. Installing it was straightforward and we've been using it for approximately a year now. We've called them a couple of times and everything is fine. They were very responsive and we're very happy with the service. We use their interactive features all the time and it's really good and very useful especially because we travel a lot. It's important we have the ability to turn on and off some lights and the security monitor activity for different sensors.

Frontpoint's team has been great. I changed houses and it's been very easy. I pretty much only use my phone to arm and disarm the app, and I definitely have more peace of mind with it. I travel a lot, so knowing that the house is armed is helpful.

Installing Frontpoint's system was fine, however, the basic kit that I bought didn't contain enough units to cover the entire ground floor, so I had to buy more of them. The price that they charged for every additional unit was extremely high and I was stuck with that. And a couple of times, I had to deal with their reps, like when the system failed one time at two o'clock in the morning. There was nothing evidently wrong and it was never clear why the system had a fault, but it could have been somebody trying to get into the house. I was out of town that time and the police came but they didn't find anything. And when I got on and looked at it, I could never figure it out as there were no windows opened.

The team at Frontpoint is very pleasant. They get help to me very timely and pretty short wait. Having their mobile app is very important. I use it daily and can't live without it. I feel safer to have Frontpoint's protection and we haven't had any incident yet. I used to have two homes with two systems but about three months ago I sold one of my homes. I still had remaining terms in my fine contract with Frontpoint but they were able to transfer the remaining term to my second home which is nice. That was a very positive experience. Frontpoint has provided truly exceptional customer service.

Frontpoint has been awesome. I installed it myself and it was seamless and didn't take long. Also, it's much easier to set the system from our smartphones and not worry about it being on instead of the house being unarmed while we’re out. If I forget to set it, I don’t have to run back to the house. It gives us a sense of relief. There were times we made a mistake and set it off and I found out that it has a fast response time, and Frontpoint quickly checks whether they need to call the police or not. Also, their team has been top notch. I’m thinking about adding one of the features to our system and they gave me all the information I needed and answered all of my questions.

I've been very happy with Frontpoint so far. They had good reviews and I liked that I could install it myself which was as easy as advertised. The rates were very good as well. I went through Angie's List and they had a really good deal for them. I feel better and more secure since I've had it. Everyday, I use the disarm feature on the phone. And while I was on vacation, I was able to arm and disarm the system and it's been great and convenient. However, once or twice, I've had some equipment issues which has been surprising because I've only had them for a year. The sensor doesn't seem to be working at times but maybe that's an isolated incident. I've called them and it took a little bit longer than I expected, and then it just started working again. That's been a little bit painful but I would say they're good still, overall.

We've been using Frontpoint for 14 months now. I was researching online before for home security systems and found them. I spoke to several different services and determined that Frontpoint was the one I wanted to go with. However, installation was terrible. I spent over a month working with a manager to try and resolve all the issues that I experienced in getting this thing set up. It must have been more than 50 emails and telephone calls trying to work out all the problems that I was having with the system.

Frontpoint is my first security system and I’ve been with them for about a year now. The setup was easy. I called their reps with one or two questions, and they were friendly and helpful. Their mobile app is good too.

We have Frontpoint in our new house and I like it. I just had to install it and then I called to activate it and it was easy. They were very nice and helpful. I like being able to control it from my cellphone and I was thinking about getting another camera at the front door so we could see who’s in there instead of getting out. I also want to get a new interface because we want to put pictures into those things for the keypad but it's not downloading anything from our SD cards. I'm getting frustrated trying to work that thing, but that's the only bad thing about it.

Frontpoint is great compared to what I used in the past. Their team is very helpful. They send somebody out right away if something needs to be replaced. I've got the thermostat for the heat and the alarm, and they definitely give me less worries. I also love their arming and disarming app and it's why I'm staying with them.

Frontpoint’s been great. The security device is very easy to install and their people have been very helpful and pleasant, to a point where we’re going to put their system in the beach house that we're building. It's really great I can control the security and HVAC system from the app. With Frontpoint's system, I have less worries, although my wife wants to stop it.

Installing Frontpoint was easy because it’s all wireless. We always use their interactive features. We arm it when we leave the house and we disarm it when we get back. If we forget to disarm it when we come in, we don’t have to be in too long and it dings and we know we need to do it. So far, the system works fine. It seems to be expensive but Frontpoint is causing everybody else to lower their prices.

We live in an area where we would go away for a three week vacation and not lock the door. So I got Frontpoint for my wife and she feels better and happy with it. Although during the installation, one of the things on the door kept on pulling off because the door and the door jamb were not flushed. There was about one inch gap and it was difficult to get going. It took us three tries. Also, the fire alarm went off today by accident but everything else is good. The customer service was fine, too. I like the system a lot, but it's very expensive. And at that price point, it's costing about $500 a year and I feel maybe it should cost $200 a year. So I don't know if I'll renew it.

I went looking for Frontpoint because I had a house in Ohio and we were moving out of state and we were gonna put it up for sale. I decided to go with them because they looked like the best deal. I said to Frontpoint that I didn’t want to be committed necessarily because I may sell this house. They said they'd work with me and they'd be able to take care of it. When they were selling me the deal, they were very friendly. They were good when it came to getting everything straightened around because there were some issues between my fiancé and I as far as everybody talking to different people. My fiancé installed the system without a problem. There was a realtor in the house a couple of times to show the house and I was never notified, so they evidently didn’t have any problems with it.

I've been pleased with Frontpoint and we've been using them for a year. A friend told me about them and I decided to go with them because we wanted video. We considered SimpliSafe but video surveillance capabilities weren't part of their offering. Frontpoint installation was very simple and took about 20 minutes. We had a few hiccups later in the game but they were resolved. We had one sensor that failed to communicate with the control panel. At first, they thought it had to do with interference - maybe something sitting in front of the control panel or the location of the control panel and they sent us new door sensors a couple of times. On the third time, they decided to send us a more powerful door sensor and that did the trick.

Being under contract with Frontpoint, they are reliable and responsible to call me. The upfront cost was reasonable and the whole process was nice. The installation took less than 15 minutes and it was easy. On the unfortunate false alarms I've had, they've been understanding and they worked with me about that. They emailed me that my alarm went off, and by the time I called them, I was already getting an email. I also downloaded the app and that's how I and my wife activate and deactivate the system. I like it because I go out of town a lot and I can monitor when the doors are open or closed. I can also do a little sneak peek in. It's made my wife feel better. There are a couple of things that I want to upgrade, but I haven't had the time to actually call somebody and get them so I'll be looking to do that here shortly.

I had a security system many years ago but I decided to get another one. The installation of the Frontpoint device was pretty simple. I called one time for support and they helped me out and resolved the situation. Since they installed some security cameras, it's been very helpful that we're able to monitor our property via cell phone. We just have to call the sheriff's department and let them know we won't be home. It gives us peace of mind because my wife and I travel and we haven't been home since May. I'm very satisfied and I haven't had any problems with it.

My house did not previously have a security system, so I thought it was a good thing to have. I've had Frontpoint for over a year and it has been a very positive experience. I’ve been very happy with their products and their service. The installation was straightforward and not difficult. Their instructions were very clear. We had to call their support line for guidance for a couple of times and they were very helpful. Also, they have always managed to resolve our problems whenever we had to call them. I use the mobile phone app for arming and disarming, and it sends me reminder services in terms of if the alarm’s not been set. It’s very useful and helpful. I travel frequently for business, so it’s very nice to have the system. I've been so pleased that I recently called them to add the smoke detector system. I’d be pleased to recommend them to someone if the opportunity presented itself.

We got Frontpoint mainly for fire protection and installing the security device was easy and well explained. It also came with real basic instructions. I had easy interactions as well with the Frontpoint team. We had one alert response and they’re quick with that. We use the phone app and it's great. I don't even use the panel on the wall. It's easier to use the phone and it's nice that I can check to see if a door is left open. It'll tell me all those things from the app. I just wish it was easier to order, like add on sensors later if I could do it online. The other odd thing is if I go to the account online, there's no bill. There's nothing to show that would verify that I've had this system installed. Fortunately, my insurance provider didn't ask for one. But when we had it installed, I thought there must be a monthly invoice or something that I can download, and there's none.

I've been with Frontpoint for nine months and everything has been good. Installing the device was easy and we have less worries with it.

When my husband installed Frontpoint, it was a little tricky at first. It had a couple of problems but the reps have been very helpful and knowledgeable, and resolved the problem once we called. I arm and disarm the system from the key fob, although my husband also sets it from the computer. I like the fact that the system tells us what doors are open. We have the water sensors, too, but they came a little flimsy because they can pop in and out of places. We have one in our washer area and it keeps trying to fall out of where it's supposed to be. Also, once the alarm goes off, we can't disarm it from our key fob and I can't quite figure that out. But overall I'm satisfied and I like the features of Frontpoint.

I had ADT before but I like Frontpoint’s design better. I’m not tied into a phone because of their wireless calling feature. The whole set up was easy to install and I was able to do everything on my own. I also arm and disarm the system with the app and it has been a good experience. I had pleasant interactions with their reps when I had issues with the alarm not going off.

I've been using Frontpoint for a year. It seemed simple so I went with them. It's cellular so it's not that difficult, and I can take it with me anywhere. Installing the device was very simple. I only had to mount the sensors around the house, but it didn't come with enough tape, so I had to go out and buy some. The Frontpoint reps were all good and helpful. They followed up after I got the lights shipped and they called once it arrived. And then, they called to check it out once I had it installed after a couple of weeks. I've been using the app on the phone, and it's perfect. I don't have to worry if I forget to arm the system. I can always check on it when I'm not home. I can also do it while walking to the house or while I'm in the driveway. Overall, my experience with Frontpoint has been good.

The salesperson at Frontpoint that I worked with when I was gathering my information and trying to decide which company I wanted to use was very helpful and not pushy, and explained the benefits of some added features I could have added and the features that we have with our system. My tenants did the installation and they said it was very easy. There’s a way for them to tell online if anything’s been activated. It was a very positive, easy and not stressful experience with Frontpoint.

Frontpoint has been our home security service provider since right around last year. I thought the salesperson was quite pushy but then anybody else in between has been fine until we had a faulty sensor not too long ago. The little sensor just ruined about 45 minutes of a family get-together and it will be a story that everybody talks about for the rest of my family's history. A Frontpoint representative was trying to explain that there are only three ways the sensor would be going off right then. However the damn thing was blaring right by me and I would be on fire right then if there was a fire since I was holding the sensor in my hand. Eventually the alarm was turned off but only after talking with 3 different people and 45 minutes of an ear-piercing shrill while my whole family was here, which was not cool. They should be able to shut it off within 5 minutes.

We used Frontpoint in our old house and we liked having it. The Frontpoint team is perfectly fine. We control the system through Frontpoint's interactive features and it was one of the reasons we chose that system. With Frontpoint we felt much safer. It definitely gave us a better sense of security.

Before I have Frontpoint security device, I couldn’t sleep because I was living by myself in a really creepy area. But after I got it, I could actually sleep at night so that was awesome. I called a couple of times either because of my payment or I didn’t know how to use the device well in the beginning. Their rep was really quick and very efficient, and I was really happy about that. However, there was one time when their interactive features through the phone wouldn't disarm my house. So I had to sit out for 15 minutes. But other than that, it works very well.

We had Slomin's before but it's getting old. We wanted one that's updated, looked at Frontpoint and thought it would give us what we needed. We like the fact that it can be controlled from our phone. It's more accessible and easier to handle which is big for us. We had an issue with the system the other day where it messaged to my husband's phone saying it was not working but we plugged it into another outlet and it seemed to start to work again. Frontpoint gives me ease of mind. The system seems to work well and we're very satisfied with our experience so far.

I've been a Frontpoint user for 7 months now. Setting up their device was very easy and my interaction with their customer service team has been very good. They were very knowledgeable, articulate, easy to understand and they're able to figure out what I was talking about in spite of doing my best in describing things. So far, I'm very pleased with everything.

I now have less worries because of Frontpoint. They have always answered my questions and solved my problems. I usually arm and disarm the device from my cellphone and I don’t have to go home if it goes off. When we got our sensor for our basement it was working fine, but when the cat goes down to the basement, it automatically sets the sensor off. I haven't been able to use that protection for a long time. I've called Frontpoint and discussed moving it across to the other side of the room. I was concerned that it might miss certain areas because the HVAC system is there, but I just need to move it and see if it works. But other than that, once I set up the automatic upgrade, it's been fine. I will never feel 100% secure because of the basement, but I have less worries since having Frontpoint.

Frontpoint was simple to install although I had some problems with the equipment because I had some out buildings that the signal wasn’t strong enough to reach the panel, so I had to call and get stronger door and window sensors. But other than that, everything else was okay. I've used Frontpoint since last November after my son told me that he had a Frontpoint system put into his shop and liked it. Their price was good and I liked the way the equipment worked.

I reached out to Frontpoint and since the interaction was good, I continued getting the service. We didn't have much trouble installing the device except for one issue so we called back and they sent additional information or additional sensors required. We've had one false alarm and they called immediately. The mobile app was easy to use. It's very important to me that I'm able to use my phone to arm or disarm the system and that was one of the reasons I've picked them. It's really easy working with them from the beginning and never had an issue since. When I had an issue, it's been good so far. We feel safer and we always get that thing whenever a door opens so it really makes the difference.

I've had Frontpoint for at least one year. I had a different provider before that and I prefer Frontpoint more. It's easier to use and to set up. I was able to set it up myself and didn't have to have somebody come in. But I did have to make a call because I missed one of the instructions. It was a very small piece, but they helped me set the entire thing up. Customer service has been extremely helpful and very nice. I had an issue with one of my devices and the representatives at Frontpoint were able to help me very quickly.

I've always liked having a security system as it makes me feel much better and if we're away for a vacation, somebody would be alerted if somebody broke in. We had thought of having a system that was hard-wired because it might be easier to disable, but then the wires may get clipped. We have used ADT before, which is hard-wired, at another location but we can't move the system with us. We wanted a system that we could take with us if we wanted to move and Frontpoint is wireless, so we could do that.

Frontpoint's initial cost was low but the monthly service is a little bit more than I was expecting. Also with that amount, I would expect the technology and the hardware to be a little bit more. But there’s definitely more sense of security that’s why we bought their alarm system. However, there was a point where we had a bunch of false alarms and I still think one of my motion detectors is faulty. Yet, everybody at Frontpoint kept telling me that it was fine. I still think there’s a problem with the master control panel. It hasn’t went off lately and the monitor keeps restarting by itself but it stays armed. I don’t think Frontpoint's overall hardware is the greatest technology. When it was going off frequently, I felt that there was no response from Frontpoint. We haven’t used the security system much this summer, but we’re starting to activate it more frequently.

Our Frontpoint was installed about two years ago and the installation was very, very simple, easy, and quick so there were no problems at all. We got them for the ease of using. I’ve talked to their representatives several times about different subjects and they're very courteous, helpful, took care of any questions I had as fast as they possibly could have, and I’m very happy with them. I love the interactive features and we feel a lot more secure having the security device. Everything is good, the system is very, very simple and easy to handle, and the service is tremendous.

Installing the Frontpoint Security System was very easy and the team was very helpful and responsive. I set up the interactive features and the controls are user-friendly. I've had them for a year and it gives me more peace of mind.

Installing the Frontpoint security device wasn’t bad at all but I wish there had been a little more support as far as clarity on how to actually get things set up. It wasn’t that hard but just a little bit of reading. We use the interactive features quite frequently, which is nice and convenient especially when I forget. Now we've had the system for about a year and we’re actually unhappy because two of our sensors don’t seem to work and it’s been an ongoing struggle. Half of the time, I don't know if the system is working. In addition, the sensors on the door have fallen off about four times and have had to be replaced in less than a year. The quality of the door sensors is really frustrating and it’s not like we slam our doors. When I shut the door, the sensor breaks and falls off the wall and then our dog tries to eat it and that’s caused a constant concern as well.

I had ADT prior to Frontpoint and their services are comparable. They're essentially the same thing and perform the same service but the difference is with the level of customer service. Frontpoint is more proactive and is overall a better experience than ADT. Also, installation was incredibly easy, but since I design and manage very large security systems for air force assets, I'm probably not the typical consumer. I've set rules in the interactive features and home automation like command off and automatically come on if I disarm after a certain time so I've gotten deep into the features that are available. I've had the system for about nine months now and I have and would definitely recommend them.

My daughter, who is now 13, was home a lot by herself that's why we got a security device. Installation was quite easy for me. Moreover, I've been doing arming and disarming my system from my phone any time I need to, and that's a nice feature. Furthermore, the team has all been well and they are absolutely friendly. The experience has been great when my wife and I use Frontpoint.

A coworker introduced Frontpoint to me and I've now had my system for almost a year. The device was pretty easy to install. Though some of the adhesive pads weren't the greatest. The team at Frontpoint were very helpful and knowledgeable. They gave me step-by-step directions over the phone on issues I had. I like Frontpoint's interactive feature very much. I get all my alerts from my phone like when I forget to arm it in the morning. There would be times where my daughter doesn’t get to disarm it on time and I’ve gotten a response right away to make sure everything’s okay. Overall, it’s been a very good experience so far.

My insurance agent said I had to have a security system and so far with Frontpoint, nobody breaks into my office. I come in and push buttons, then I leave and push another button, though the alarm irritates my secretary sometimes when she forgets to push the button. When it came in, they walked me through the package. The company let me set the system up myself which took 10 minutes. It was neat, easy and cheap installation. They charged it to my credit card and everything is wonderful. My insurance company is happy.

Frontpoint is the same as our old provider, price-wise, but the initial setup cost was substantially less for Frontpoint. Also, it was very easy to install. I needed a little assistance with their customer service and they were very helpful. I use their interactive features 90% of the time and I like it. It has been a very good experience.

I previously had signed up with a plan with another provider and then started to get a lot of negative feedback from their reviews, so I canceled that almost automatically. Frontpoint was able to work with me on a short notice. I knew their sales department seems to be in Virginia and that was pretty important to me because I’m not getting somewhere like that in the middle of nowhere.

I've been managing properties for about 12 years, and I've used Frontpoint as my home security provider for a couple of years. I manage 26 property locations, plus my house, and Frontpoint is the best alarm company I've ever dealt with. I went with them because of their customer service, and I have nothing but good things about them. I'm confident in it and how good it is compared to what I've dealt with before. I've been happy that everything worked out with Frontpoint. I use all of their security system's interactive features. I love this company!

I've been using Frontpoint for one year now. My interaction with their team has been good. They’ve been efficient.

I've used Frontpoint for about three years, and a couple of times when I've dealt with the people at Frontpoint, they've been nice in general. I've had to talk to them about a few things, such as some issues that I've had with my monitor. It doesn't always type in the code very well, so the monitor could use some help. I also had some problems when I moved, mostly with the transfer of service and the additional cost that I had to incur. But this issue was resolved among contracts, so I'll follow it through to the end and decide what I want to do then. Overall, it's been a good experience.

I've had ADT before and their prices were outrageous while Frontpoint's is cheaper. I only paid 30 bucks for each window and door equipment at Frontpoint. While at ADT, it went around $140 a piece for the same type of equipment. I had a hard time installing my Frontpoint device, though. I had problems setting the name. I couldn't do it myself online. So I made a phone call and they fixed it for me. They didn't hassle me with a bunch of other stuff or tried to sell me anything. They answered what I needed and kept it quick. One thing I didn't like about is if I accidentally left an outdoor shed door open and when I arm the system using my phone, it doesn't tell me that I left it open. It just arms it anyway and discontinues that one place where it's open. I don't like that. Having said all that, I still have recommended them to several people and gave them the numbers.

We've been using Frontpoint for a year now and the experience has been good. The installation wasn't easy or exactly difficult. It is somewhere in between. The interactive features have been good, useful and absolutely convenient.

Because of their reviews on various websites, and their interactive feature, we chose to get our home security from Frontpoint. Installing the device was fairly easy and their representatives were all friendly, very nice and able to answer questions.

Frontpoint was rated as the number one security system so we went with them. It was an easy set up and their staff were pretty helpful with anything. It's very easy to use and it gives me peace of mind. All of their interactive features work and were good. Sometimes, when I forget to arm the system, I do it from the phone, so that saves us gas since I don't have to go back home.

Frontpoint is a different system compared to American Alarm which I used in my previous house. Frontpoint was less expensive and has more features. Their reps were good compared to other companies I've dealt with. No one tried to break into my house and we've not had a fire, so I've just been paying them my money. I'm pleased with my experience with them so far.

My mom uses Frontpoint at her house and it's been a year since I've had Frontpoint installed as my own home security service provider. The installation was easy although I had one issue where something wasn’t reading and so they sent me something to boost the differential between the two. Then there's no muss, no fuss. Everyone is friendly and had the answers, so I've no complaints.

I didn’t want someone breaking into the house while I wasn’t here so I looked on the internet for home security solutions and Frontpoint drew me in with their price and features. The company also offered the ease of installing the system myself. Though I have to call their team if I can't log into the website and do changes, I feel comfortable with the system.

We’re good with Frontpoint. We've had them for a year now. Sak did a good job. He was my point of contact any time I had a question and he’s the one who got me to do it. The guy who helped me install it did a good job too. Everybody did good, but kudos to Sak if he’s still there.

My realtor recommended Frontpoint. We had a couple of false alarms and so we spoke to the customer service people and they were able to help troubleshoot it. It's usually a pretty good interaction. Installing the device was pretty easy. There was an issue with the glass break sensor, but they sent us a new one within a couple of days. We usually arm and disarm the system using its interactive feature, which is easy and nice. Once, we like left a certain day and didn’t remember to arm it until an hour later from this phone and that was great. I bought the system for the times when I leave the house. It lets us know when the cleaning people are coming and going and it helps a little bit, but I was not that worried, to begin with.

I've been a Frontpoint user for about a year now. I got them based on a personal reference. Its installation was very easy and their reps have been very helpful. We've tried their interactive features and they were user friendly. So far, it's been great and we've not have any complications or problems with the system at all. I feel more secure now.

Frontpoint is the best and I have no problem. I got it when my husband passed away over a year ago. I went online and my son who had some other service told me to take their service because it’s really good. I researched and looked around and decided to give Frontpoint a try. My son installed it for me and he knew exactly what to do because of his system. I absolutely love it and in fact, I even got my grandson in Wisconsin on it. He’s happy with his service as far as I know since he told me it's really good, simple to install, and works properly, and that he really feels confident that he's secure now. Frontpoint also said I was gonna get a free month for referring him and I'm excited, but I haven’t seen it yet. When I first got the system, the fellow who told me about and gave all the details was very helpful and good. I was very happy with him. In fact, it was because of him that I ended up getting the system. He’s an asset to the company.

I've tried different home security providers but I didn't really care for them. I'm partial to Frontpoint. Their website is really easy to manage. There is no comparison to the three companies that I have had. Before Frontpoint, I couldn't get on the web, I couldn't manage any of it, couldn't set any parameters myself. I had to go see a customer service person. I mainly use the system when I'm out of town. When the system was installed, it was awkward drawing big holes in the new walls and doors but it was okay. The Frontpoint team worked really well with me. We moved from one house to another and we were able to transfer everything over. They made sure everything was functioning properly and then the other people that bought my other house continued on with Frontpoint.

Frontpoint's a pretty good system. Their team was very friendly and answered all of our questions. However, there are other services coming out that are similar to them. They’re offering more home automation services that coordinate with the alarm system which I think Frontpoint should take a look at.

I like Frontpoint more than my previous carrier whose sensors were always breaking. However, the alarm and the sensors are not as loud as what I had before so I'm worried that I'm not going to be able to hear it as well in the middle of the night. But Frontpoint's sensors are more reliable and I feel a little bit more confident now than I was with my old carrier. I also love the interactive features of the system. I use them all the time and it's practically the only way to do it now. The staff also seemed really knowledgeable and the device was easy to install.

We have Frontpoint for the whole building and we've used it for about 18 months. Frontpoint is liked better because we’re able to do it digitally and remotely instead of having to be there in the shop. It’s fantastic. We live about 40 minutes from the shop and it’s easy for us to remotely look things over from the comfort of our home instead of having to run down in case there was a problem. We get notifications too.

Frontpoint has been my security provider for a couple of years now. Installing the device was painless. We had interactions with their reps when we first put it in and testing everything out. Everyone was very friendly and competent. It is very convenient to use the interactive feature and control the system on the go. I feel more secure since having their system. It's been a very good product and we'll continue using it.

I've had Frontpoint about a year now. The device is easy to install and it's convenient to control the system through my phone. If there are any questions about the security, they call me right away. On the other hand, the device could be cheaper. I could probably buy the security devices at Costco for the same price. Other than that, I’m happy with my experience using Frontpoint and I haven’t had any break-ins so far now.

Frontpoint has been easy to use and reasonably priced. I read a lot of reviews online and compared Frontpoint's price to a lot of other providers. We've been using them for a year now and the installation was really easy and did not take very long. When I called, it was very straightforward. They've been very friendly and made everything easy to understand. I use their interactive features frequently and it's good. It's nice in the morning if I forget to set the alarm, I can just do it and don't have to worry during the day. I've got peace of mind knowing that there's an alarm system. We've had a limited interaction with their team so everything's worked and it's been a good experience so far.

I started searching around and found Frontpoint. I liked what I saw, called them and they explained the differences between them and everybody else. It seemed like a good deal. The installation was simple - no wires, no muss, no fuss. Every time I've dealt with their team, it's been pleasant. I travel a lot, so my wife and I worry less. We just moved here from Atlanta and she was a little bit worried about things, especially 'cause I was out of town a lot. When I go out of town, she sets it and it gives her a little peace of mind. Frontpoint is a good company and I'm happy with them. I love their system and so far it's been great.

We've been using Frontpoint for about a year now. It was easy installing their system. Their reps were responsive the couple of times we set it off ourselves. And, their interactive features were excellent. Overall, I’m very pleased with it.

Installing Frontpoint was easy and wasn't frustrating. The reps were helpful and knowledgeable when I called in. We've been using them for about a year now and it's nice to know that our house is being monitored when we're out of town. I would recommend Frontpoint.

We like Frontpoint's security system a lot. My husband quickly installed the device and it's easy. We like that we could get the parts that we wanted. There was a nice menu to what we could select specific to our home and our wants and needs. We also love that we can control the system through the phone. He had to call once and ask for something about how to do something and they were very helpful, answered questions and walked him through it. We have had a smoke situation because something left on the stove while we were gone. Frontpoint called the fire department and took care of us. That was awesome. Frontpoint has increased our security by a long shot and we've been very satisfied.

Installing Frontpoint was tedious. The equipment they mailed out was defective, so they needed to mail another one. The first representative I talked to was not helpful. The second one was able to help, was easier to work with and understood what was needed to be done.However, the motion sensors sometimes send out false alarms when I'm not home.

I was researching and Frontpoint's service seemed good. The installation of the device was fairly simple. I work in construction so it wasn't hard to figure out how to put everything up. It's a point-and-click kind of thing and the system is very easy to use. I can arm and disarm it from my phone, which is convenient.

I did a research online, and different people are commenting on Frontpoint's services. They have a nice review. We installed the device, activated it with them, and it was really easy and fast. We had a couple of pieces later on, and it was fast too. We didn't have any problem. I turn my phone app on and off when I go farther than two or three miles. It's great. Plus, the new interface is nicer. It's easier to tell what's going on. I have the system on almost all day long at the same position. It's comfortable thinking that I have detectors. Also, something that I really like about it is the possibility to have a different code access for different people. That way, I know who's coming and who's leaving.

I went with Frontpoint based on their “smash and crash” protection that was described to me and that was different from other providers. The reps have all been pleasant. When I was getting the system set up, I put a call to the service department to help me figure out an issue and the rep was very nice. He helped me solve my problem. The couple of times I talked with the representatives they responded to an alarm from the security system and they were very nice. The interactive features of the system is an area for improvement, though. When I leave the house, I bypass one of the sensors. I leave the dog in so he doesn’t set off the motion detector. I can only bypass the sensors from the home panel but it would be a nice feature if I could do that from my phone.

I like the convenience of Frontpoint and their app. It's in a property that we're not at a lot, so I can turn it on and off and I can monitor the alerts and everything else relatively easily. The experience with Frontpoint has been pretty good. I've also had the ADT system in another property for a little over 10 years. But I like the convenience of Frontpoint because of the technology which is now Bluetooth. And I can move the sensors anywhere I want, as opposed to everything having to be screwed in by ADT and still having to have a landline in the house in order to connect their monitoring station. So, Frontpoint is a lot more convenient.

We got a home security system from Frontpoint because of the cost and its ease of use. The representatives were friendly enough when I got the equipment. Installing it was straightforward, and it didn't take long to do it. The instructions were also easy, and the system's interactive feature is good. If I go out and forget to set the alarm, I can always do it from my smartphone.

A company on the internet advertised Frontpoint, and they were rated number one from what I understood so I went with them. We installed it ourselves, and it was simple. We just plugged and mounted it. However, it's a bunch of crap and I hate it. I don't feel like I have a home security system. I have the glass break sensor and it never goes off when glass breaks. The only time the motion detectors detect motion is if it's right in front of it. But if a person is far, they can go right past without it ever going off. I called and told them it was a waste of time. I'm stuck under contract and they know it, so they're not going to do anything. I pay $45 a month for nothing, and I feel like I'm just being robbed. I cannot wait until my second year is up, so that I can pack up their stuff, send it back to them, and get a real security system at half the cost.

We chose Frontpoint based on what appeared to be the convenience of the way their system installed. We had a lot of trouble in the system working and they sent us another unit. This is a second home that we're not always in so it was a huge hassle. It was pretty difficult to get it to work. Even at the time that it did work, it seemed like it took way too long on the phone with them to get it to work. But their team was knowledgeable and did it as fast as they could.

I had ADT before but I like the Frontpoint system more. However, I wish there was a remote that was not connected to the cell phone. We live in a four-story house and the system is on the first floor. Sometimes, we'd put the alarm on downstairs and then we forget that we need the window open. To open it, we'd have to go all the way back down, so I would love it if we could bypass the system. That's the only thing that I preferred with ADT, that I could use a key fob to reset and turn the system on again. Other than that, I feel safer since I started using Frontpoint.

Frontpoint is good and I like it. Installation was extremely easy and very user-friendly. I did it myself and it didn't take more than half an hour to do it. I’m not the biggest fan of the hardware, though. I don’t necessarily think that it works perfectly as it should. I've voiced my concerns to Frontpoint and every time I interact with their reps, the people are phenomenal and they always try to help me out. One of my requirements was to be able to see what’s going on on my phone at all times. Now I arm the system through my phone when I'm on my way to work every day.

Choosing Frontpoint was a combination of the ease of installation, not having to have strangers come into my house, and the fact that I could do everything on my phone. The installation was smooth and easy. I did it all by myself and it took me about 12 minutes. It has made a world of difference. We know that we can turn our system on or off wherever we are in the world. And if I need to let my neighbor into the house, I can control it from wherever I'm traveling from. If I forget or if I can't remember if I set my system, I can look at it on my phone and double-check to make sure. It gives us a great sense of security and we love it. It was better than I expected. We're very pleased with our purchase and we would recommend Frontpoint to anyone that's looking for an easy-to-install security system.

I bought a new house and I didn't want to have wired installation so I switched to Frontpoint and it has been our home security service provider for a year now. It was exactly as advertised. It was very easy to install. I had no problems with the installation and tech support was very helpful and attentive. We use the application to arm and disarm and it's pretty cool to be able to access and control the system remotely. I feel comfortable since the device has been installed.

We were robbed and somehow Frontpoint called us within the first 24 hours. Their reps were all professional, very helpful and they were able to answer all my questions. Installing the system was very easy too. I arm it via my computer, my iPad and my phone all the time. It's fine except sometimes the applications get hung up and I have to set all the other applications going on my iPhone or my iPad in order to get Frontpoint to work. Another thing is I don't like the idea of being locked into a two or three-year contract.

The reps at Frontpoint are very kind and understanding when asked for help with the system's technology. Installing our Frontpoint security device was very easy. The kit came ready-to-go, so there wasn't really a whole lot for me to do other than to just stick the sensors on. I use the phone app every day to arm and disarm the system. In fact, I hardly use the touch panel because it's a lot easier to do it through the phone. It's the best. I would recommend it to anyone.

We were moving and had the chance to look at different home security systems. I did some research on the top providers and Frontpoint was one of them. I wanted something that had mobile capabilities that I could check on from my phone, was reasonably priced and was something that was cellular, so it fits into all of those categories. The ADT system that we had was a lot more expensive than the system we have in our current home with Frontpoint. It's a pretty minimalistic system that only monitors the doors and then there's one motion detector where in the previous location we had all the windows and doors and a couple of motion detectors. Installing their devices was really easy. It's just sticking them on the doors and mounting the motion detector in the corner of our room.

I had ADT before but it turned out to be not what I thought it was. I got rid of it real quick and switched to Frontpoint. It didn't take too long to install Frontpoint's system. It was easy. I know that the system is there but I wouldn't say we're safer because no alarms will save us from someone breaking in but as far as sense of security, I hope the alarm would go off if something does happen.

Installing the Frontpoint security device has been simple yet frustrating. Their reps told me to read the box, do this and do that. I'm not technically challenged so I did it at first. But the cameras were a pain in the neck. I don't rely on them too much because they're very erratic. Sometimes they work and recognize the system, but sometimes they don't. It's either a connection problem or a hardware issue because it's a plug and play device - just hook it up and it finds a signal. I'll look up and they're not on so I go on to a device to view one of the cameras and it doesn't show anything. And then a day later, it's on again without doing anything to it. I just gave up on it. But my wife's more worried about it than I am. She likes it since she uses it and feels safe when I'm gone. But overall, there's satisfaction knowing that if the door opens, we'll know, and if somebody breaks in, there's the alarm. With that, I'd recommend it.

The installation of the Frontpoint device took about 45 minutes and it was pretty basic. I just peeled and taped it where I needed it to be put. Their team was really nice and helpful. They didn't try to sell me anything I didn't need, which I really liked. I called and told them I wanted to update my panel and I had no problem. Anytime a door or a window is open, I'll get a notification. It's nice to be able to arm it when I'm not home and turn the lights on and off. It lets me know who's home, who's not home and if someone's in my house that shouldn't be. I feel more secure now that I have a security system. They're a good company with a user-friendly product.

With Frontpoint, we don't have false alarms and any concerns. Also, we've had very satisfactory responses with any questions we've had or alterations we've had to do. We recently added another sensor and we had no problems. I called and told them what I was interested in, and in five minutes we identified what was needed. I got the price, bought it online, took 15 minutes to install and it's working fine. Being wireless is one of the deciding factors for us switching from ADT. Also, accessing the system through our phone gives us more peace of mind. It's a good value. We recommended it to a friend and I went to him and helped him install the device. It's installation by the book for dummies and it worked out well. He's very pleased. I will continue recommending them.

I live by myself and so security was among my number one concerns when I moved into my house. Being by myself was a little bit scary, so I wanted a security system that was going to be reliable for me. I googled for the most reliable and best security system, and chose Frontpoint over ADT because of that. I've used Frontpoint for a year. I called to set up and the rep was super-nice and explained everything. I got emails just like he said. It was super-easy. Right away, I got the package to set up everything. I only had one issue and I called, got right through, and they helped me with the problem that I had, so I was very happy with that. Nothing bad sticks out with installing the security device, so that was a good experience. It was really self-explanatory doing it. It was nice that it wasn't like rocket science.

I like Frontpoint a lot. I had the Vito before. They came by once before and their prices were so expensive. Frontpoint offers a lot better price for what you get. Their reps are pretty good too - friendly, professional and quick. They ask questions about my experience and my qualifications as far as being mechanical. That way they could help me because they have different options. I can get different equipment that is more intensified with the installation but I could also stick with the real easy stuff. If you're half way mechanically inclined, you can install the system yourself so it's really easy. I went with the door sensor that you do not see which was set inside the door, so it's a little bit more pleasing to me aesthetically. I've got the capability of installing that but some other people might need to go with the outside if they need a simple installation.

Front Point contacted me and refunded me a credit of $299.00 which is the amount to cover the balance they had placed with a collections company.

I inquired online and Frontpoint has the best reviews. The installation was different because everyone else that I know have had someone come in and do it for them. Even though it wasn't too difficult to do, it wasn't as easy as I thought it was gonna be. The sensors weren't working initially, but their team walked me through it and they were really good. It's my first security system and prior to that, I lived in an apartment. I tried to live upstairs 'cause that helped me with my sense of security, but when I lived downstairs, I always had that fear. My neighborhood is pretty good, but I still would have felt some sense of a security issue. Having Frontpoint gives me peace of mind. Anyone that doesn't have a security system should have one.

We moved to our house where there was ADT already installed but it wasn't active. I had done a bit of research on the internet, read various reviews and found that Frontpoint has one of the best equipment and they're great. We've been using them for nearly one year. I contacted them twice for various reasons and they were very helpful. They answered all my questions and helped me to install additional sensors. Everyone in the family is using the Frontpoint on the phone and from day one we felt really secure. Even when we travel out we can check the halls, see the status and know what's happening. Also when I'm at work I know if the kids come home on time. So we started going out more and feeling more comfortable. Overall we are very happy with the experience

I've been using Frontpoint for a year now. Their reps have been great so far and installation was easy. I use their interactive feature often and it's convenient. I've never really had an issue that required to have a security system but I got it because of the area that I'm in to prevent from having that issue ever occur. However, when the alarm goes off, they don't ever call even if it rings 30 seconds. I find that they don't follow through with that process and if someone actually did break into the house, we don't know what they'd do. I understand that it can be tedious to call every time it goes off for 30 seconds but they should, at least, call in or send an email that says they have noticed our alarm went off and that it was disarmed at 30 seconds, and ask us if everything's okay. At least I know that they are still monitoring and it's not a computer that is watching me.

I have Frontpoint for three years and their services are pretty good. They were very helpful in selecting the equipment and installing it in. They were excellent. I recommend them to my friends.

My home was broken into and that’s what prompted me to get a security system and I went with Frontpoint. I’m a research-oriented person and ADT was rated number one at the time. But when I did my research, I found that Frontpoint was going to give me more for less money and they were more toward what I wanted in a home security system. Installing it wasn't the easiest. I did it yourself and it was a little tricky. I wasn’t successful on the first go round with putting the devices on my doors and I was little frustrated with that. When I called them, though, they walked me through it. I wish I would’ve called in to do it in the first place, as opposed to watching a few YouTube videos. I looked at their install video but it didn’t look like the same things that I got in my box. But the gentleman from Frontpoint talked me through it on the phone and it went really well. They were super helpful.

I went to Las Vegas, and my wife didn't feel comfortable with me gone, so we got Frontpoint. Our security device came in the mail, and we installed it. We made a few phone calls to Frontpoint, which is typical for somebody who has never had a system like that. In the beginning, we were shocked that we can install our Frontpoint device ourselves. The people at Frontpoint were always friendly. They've been great. When our door frames got mashed up, they sent us some extra tape and other stuff, which was good.

I've used Frontpoint for a year and it's been great with them. My parents installed it for me and it was easy to install. The security device was plugged in and the sensors were put around the house. The system has been really easy to use, especially on my phone. It's great that I can arm and disarm the system through my phone. I was at the beach last week and my mom called to say, "I'm going to go feed the dog and the rabbit. Can you turn off your alarm?" and I did easily. One time, I accidentally set my alarm off and the reps called, and I gave them the password information.

We've been using a Frontpoint for over a year now. My husband was the one that found Frontpoint. He liked that fact that it was mobile. We could take it when we move and it wasn’t permanent. And we’ve moved twice since we’ve had it and it’s been very easy. Every time we had an issue or like when ordering new sensors for the doors talking with their representatives was fine. We had to do that once or twice. Also, we really like the system a lot. I can’t think of anything that we don’t like about it. We’ve also used the temporary password when we have guests.

Frontpoint is more on top of ADT. When I call them, they're accommodating on figuring out over the phone if there's a problem or not while with ADT, they'll send someone out. Frontpoint is a bit more customer-service friendly. Installation was simple and easy. I was done in about 15 minutes. Some of the sensors were falling off at the doors and windows because they use a sticky tape to attach them. I called in and the solution was to send me out some new sticky tape and it works.

There was a Vivint rep in the area that was just being a little overly persistent with a lot of the neighbors. And, personally, that just puts me off. So, I got online and googled “home security systems” and started reading about the different companies and their reviews. Frontpoint had the best reviews over ADT, Vivint and some of our local ones. I called Frontpoint to set it up and they were great on the phone. Installing the device was easy. We use the app because it's so much easier. My husband works on shifts, so if he has the air down because he’s sleeping coming off nights and I come home and I don’t want the house to be freezing, then I can use my app to change the thermostat before I get there. And if we’re out of town, we can turn the lights on or off, or unlock the door if somebody’s coming.

Frontpoint's service is very good. The security device was very easy to install, and so far I have no problems with it. In fact, it is something that I can see myself recommending other people to get. It is a good product. The people at Frontpoint are very helpful, understanding, very clear and let me know how the product works. I had a very good interaction with them.

I've been using Frontpoint for about a year now. The house did not have a previous alarm system when we bought it so I had to install all the sensors myself. I was a little more involved in installing the system because I chose the door sensors that went in the door frame, so I had to install those myself, which turned out to be a little more cumbersome than what I anticipated. We basically use the phone exclusively in arming and disarming the system and I like it very much. And their reps have all been very professional and easy to communicate with.

I did research online and customer reviews for Frontpoint were higher than other services. They gave friendly service when I first established the account. Their device is simple and easy of use, and their app makes things simpler for me in case I forget when I'm not at home. The alarm went off one time and they called immediately to make sure everything was okay. I feel safer than I did before. My monitor goes in and out sometimes and it's not fully 100% functional to where I would like it to be, but overall I feel good.

I've been with Frontpoint for half a year. I had ADT before, and I greatly prefer Frontpoint. It is less expensive, less bureaucratic hassle, and the most important thing is whenever the alarm goes off, I immediately get a call from Frontpoint. With ADT, when my alarm went off albeit accidentally, a call never came in. The installation of our Frontpoint security device went very smoothly, however, I had a couple of hiccups getting one of the door sensors to work. The reps at Frontpoint were very responsive with that. I arm and disarm the system through my mobile device, and it works great. I like the service and I’m happy using it.

I've been using Frontpoint for a year now. Installation was straightforward and easy. I was able to do it in 15 minutes. I called them one time because I wanted a temperature sensor and a smoke detector but that was supposed to be part of the package and I never did get it originally, so they sent us one. Their reps were extremely friendly, very professional and quick. It's a very professional company to deal with. I'm also considering their video, but I haven’t decided yet which way to go because I have it in my other home in Florida and I'm away for months. Nonetheless, I activate and deactivate the system and monitor it when I'm in Florida by my smartphone. I could see when I had electrical failure for a couple of hours one time that was recorded. It's a great system.

This is a brand new home for us and needed a cellular service for it. Prior to buying the Frontpoint system, I called and asked about the system and they were very courteous and very helpful all the way along the line. Installing the device is tremendously easy. I called them to activate the service and they were knowledgeable and friendly. They went through each unit and sensing them at a time to make sure it was working. We have had a couple of false alarms so I switched from one type of door sensing unit to another and it's worked great since then. Controlling the system through the app is a very good feature, and it's comforting to know that the system works well. It's been 14 months since we've had it and I'm very secure with the community system.

I've been using Frontpoint for a year, and I'm overall pleased. I continue to have good experience with them. The representatives were easy to work with. I got all my questions answered and I got my system quickly. It was all self-install and I figured it out relatively easy, and when I called to activate it, they walked me through everything to make sure it is working properly. I use their the interactive features, and in fact, I use the mobile alerts more than anything when doors open and close and I'm not home.

I moved into the house, and Frontpoint is the one I went with. I did some research on the internet, and from what everybody had been saying, the reliability and the ease of use was much better than the others. The installation seemed to be easily handled. What I had a problem with was one of the receivers was sticking out about an inch from the door, and the two sensor bars for the door didn't make very good contact. They sent more padding to help with this problem, and it worked for about a month. From time to time, I'll still get it, but they told me the reason why. My router for the house interferes with the wireless system, and it doesn't get a clear contact with the receiver and the door itself, so it shows a malfunction. They told me that I needed to pick up the receiver, walk it close to the door away from my router so it would find contact to that door and show no malfunction.

Installing Frontpoint was pretty easy. The tools are there and the instructions were pretty clear. The interactive feature to arm or disarm with the phone or computer is great and I love it.

I've been using Frontpoint for about a year now. I've had to call them a few times really early in the morning and nobody was available. But when I got to talk with them on the phone, they're very friendly and wholesome. I've used their phone app but there's an extra fee so I canceled it. With Frontpoint, my sense of security seems better, and I like its fire alarm part. I had a little bit of trouble with one of the units which had a power outage, but I'm generally satisfied with my experience.

Frontpoint's team was polite and did a good job. Installation went very well until I got to the camera. There has to be a WiFi system, which I don't have. I got to be hooked up for a year or so, so the camera did me no good at all. The monthly fee is also a little high, but the system does a good job and keeps people out. I'm satisfied with it.

When I got the Frontpoint system, it came with directions on how to install it but I had to call in and ask the Frontpoint team to help me because I couldn't figure it out where everything needed to go. They were very polite and helpful and the whole installation process went fine. As for the system, I use the app on my phone and it's very convenient, but the overall system doesn't work well as they said it does. There was one time the alarm went off by the motion sensor so I rushed home. It turned out that one of my cats had triggered it, in which Frontpoint told me that my cats were too small to trigger it. So that was very upsetting. That's why I sent the motion sensor back and they sent me the glass breaking sensors. I had a little bit of trouble with that too because each person I talked to told me a different spot on which wall to put those on but it went fine after.

I was looking for a home security system and found Frontpoint through my company. A great thing about Frontpoint's system is that it’s internet-based. Setting it up wasn’t difficult at all and the only problem I have sometimes is if my Wi-Fi goes down, then my system doesn’t work. We've had Frontpoint for a little more than a year now and whenever there have been a couple of erroneous calls where we triggered the alarm, we received their call promptly, so I'm happy with the system. I also use the interactive features and I always arm and disarm the system through my phone. I like it and it's good and more convenient.

I really liked the fact that there was a mobile that would allow me to access both my front door locks. The home automation and being able to access the alarm remotely was important. Frontpoint's technology was a little bit more reliable than some of the other companies that presented to me. Their monthly service fee was very competitive as well. The installation was easy, except the mechanics of drilling holes and some of the doors that I had didn't allow for the door frame monitors. I had to drill into the door frame itself, but that was relatively problem-free. Their customer service is very helpful. Early on when I was trying to make the decision, they were willing to work with tailoring certain offers to me to get the monthly cost down. The upfront cost of the equipment itself was pretty much on par with everyone else that I talked to.

We've been using Frontpoint right at a year this month. My husband installed the security device for our business and he didn't seem to have a hard time with it. I usually use the app on my phone a lot in the morning when we come in to disarm or arm the system and it's good. I've told people that I know about Frontpoint when they mentioned security systems.

Installing my Frontpoint device was very easy for me. I have a little bit of a technical background and I didn’t have any issues at all. I had a few questions for the team at Frontpoint with the initial setup. Then I’ve ordered some additional sensors from them. It’s all been a very good experience and I have a huge sense of security now.

There was convenience of setup with Frontpoint, and my interactions with their team have all been nice. My sense of security has increased since installation. The interactive features are completely dependent on wireless signal for the most part, but it's good. However, their equipment is less than excellent. They need to work on their hardware. There's a lot of improvements they can make for it to be more sleek, nicely used, and faster. The software is slow and buggy too. I've had sensors replaced because they just stopped working. I've had my panel replaced twice. It's an ancient kind of touchscreen that isn't smooth and fast like an iPad, and is more like a car touchscreen.

Frontpoint's price was more competitive than my previous service provider. Installation only took about 5 minutes. It was really easy. Their staff was friendly and I didn't have any issues. I feel safer now since having the device. However, one of the sensors malfunctioned prior to a year and I can't change it right now. Also, they do a great job getting you the system but once you have it, they don't follow up with emails. They could do better in reaching out to customers after the system is installed.

I'm very dissatisfied with Frontpoint. The cameras don't work like they're supposed to and I'm wasting my money with them. If someone comes through the door, the alarm will go off but the cameras don't work continuously like I need them. They only come on for a couple of seconds. Frontpoint said that they will do up to two minutes of recording and then wait 30 seconds and then two more minutes. But I only get five seconds of recording and then I don't get anything for another hour. Their staff misrepresented because I don't have the 24-hour continuous coverage that I need. My store has been broken into three times and it's not on camera, and I've had two entries and my alarm never even went off. I called their customer service and their only suggestion was if I spend more money, they can upgrade my equipment, then it will be better. But I'm not spending any more money to do that. I'm done, but I can't get out of my two-year contract.

We had ADT before, and Frontpoint had the advantage because we could update the system on our own and it does not require a landline. We installed the sensors on our own which I did last year and was relatively easy. Each of the door and window sensors takes about 10 minutes. The smoke detector wasn’t terribly difficult, probably about the same as any other standard non-central alarm type smoke detector. However, I am slow and I tire easily so since there was no rush, it took me a couple of days to install. Then one of the sensors turned out to be bad and we had to return it, and Frontpoint shipped us a replacement very expeditiously. In terms of installation of the helpline, customer service was very helpful.