Frontpoint Reviews

I had ADT before but it turned out to be not what I thought it was. I got rid of it real quick and switched to Frontpoint. It didn't take too long to install Frontpoint's system. It was easy. I know that the system is there but I wouldn't say we're safer because no alarms will save us from someone breaking in but as far as sense of security, I hope the alarm would go off if something does happen.

The reps at Frontpoint are very kind and understanding when asked for help with the system's technology. Installing our Frontpoint security device was very easy. The kit came ready-to-go, so there wasn't really a whole lot for me to do other than to just stick the sensors on. I use the phone app every day to arm and disarm the system. In fact, I hardly use the touch panel because it's a lot easier to do it through the phone. It's the best. I would recommend it to anyone.

Installing the Frontpoint security device has been simple yet frustrating. Their reps told me to read the box, do this and do that. I'm not technically challenged so I did it at first. But the cameras were a pain in the neck. I don't rely on them too much because they're very erratic. Sometimes they work and recognize the system, but sometimes they don't. It's either a connection problem or a hardware issue because it's a plug and play device - just hook it up and it finds a signal. I'll look up and they're not on so I go on to a device to view one of the cameras and it doesn't show anything. And then a day later, it's on again without doing anything to it. I just gave up on it. But my wife's more worried about it than I am. She likes it since she uses it and feels safe when I'm gone. But overall, there's satisfaction knowing that if the door opens, we'll know, and if somebody breaks in, there's the alarm. With that, I'd recommend it.

The installation of the Frontpoint device took about 45 minutes and it was pretty basic. I just peeled and taped it where I needed it to be put. Their team was really nice and helpful. They didn't try to sell me anything I didn't need, which I really liked. I called and told them I wanted to update my panel and I had no problem. Anytime a door or a window is open, I'll get a notification. It's nice to be able to arm it when I'm not home and turn the lights on and off. It lets me know who's home, who's not home and if someone's in my house that shouldn't be. I feel more secure now that I have a security system. They're a good company with a user-friendly product.

I like Frontpoint a lot. I had the Vito before. They came by once before and their prices were so expensive. Frontpoint offers a lot better price for what you get. Their reps are pretty good too - friendly, professional and quick. They ask questions about my experience and my qualifications as far as being mechanical. That way they could help me because they have different options. I can get different equipment that is more intensified with the installation but I could also stick with the real easy stuff. If you're half way mechanically inclined, you can install the system yourself so it's really easy. I went with the door sensor that you do not see which was set inside the door, so it's a little bit more pleasing to me aesthetically. I've got the capability of installing that but some other people might need to go with the outside if they need a simple installation.

With Frontpoint, we don't have false alarms and any concerns. Also, we've had very satisfactory responses with any questions we've had or alterations we've had to do. We recently added another sensor and we had no problems. I called and told them what I was interested in, and in five minutes we identified what was needed. I got the price, bought it online, took 15 minutes to install and it's working fine. Being wireless is one of the deciding factors for us switching from ADT. Also, accessing the system through our phone gives us more peace of mind. It's a good value. We recommended it to a friend and I went to him and helped him install the device. It's installation by the book for dummies and it worked out well. He's very pleased. I will continue recommending them.

I live by myself and so security was among my number one concerns when I moved into my house. Being by myself was a little bit scary, so I wanted a security system that was going to be reliable for me. I googled for the most reliable and best security system, and chose Frontpoint over ADT because of that. I've used Frontpoint for a year. I called to set up and the rep was super-nice and explained everything. I got emails just like he said. It was super-easy. Right away, I got the package to set up everything. I only had one issue and I called, got right through, and they helped me with the problem that I had, so I was very happy with that. Nothing bad sticks out with installing the security device, so that was a good experience. It was really self-explanatory doing it. It was nice that it wasn't like rocket science.

Front Point contacted me and refunded me a credit of $299.00 which is the amount to cover the balance they had placed with a collections company.

My home was broken into and that’s what prompted me to get a security system and I went with Frontpoint. I’m a research-oriented person and ADT was rated number one at the time. But when I did my research, I found that Frontpoint was going to give me more for less money and they were more toward what I wanted in a home security system. Installing it wasn't the easiest. I did it yourself and it was a little tricky. I wasn’t successful on the first go round with putting the devices on my doors and I was little frustrated with that. When I called them, though, they walked me through it. I wish I would’ve called in to do it in the first place, as opposed to watching a few YouTube videos. I looked at their install video but it didn’t look like the same things that I got in my box. But the gentleman from Frontpoint talked me through it on the phone and it went really well. They were super helpful.

I have Frontpoint for three years and their services are pretty good. They were very helpful in selecting the equipment and installing it in. They were excellent. I recommend them to my friends.

We moved to our house where there was ADT already installed but it wasn't active. I had done a bit of research on the internet, read various reviews and found that Frontpoint has one of the best equipment and they're great. We've been using them for nearly one year. I contacted them twice for various reasons and they were very helpful. They answered all my questions and helped me to install additional sensors. Everyone in the family is using the Frontpoint on the phone and from day one we felt really secure. Even when we travel out we can check the halls, see the status and know what's happening. Also when I'm at work I know if the kids come home on time. So we started going out more and feeling more comfortable. Overall we are very happy with the experience

I inquired online and Frontpoint has the best reviews. The installation was different because everyone else that I know have had someone come in and do it for them. Even though it wasn't too difficult to do, it wasn't as easy as I thought it was gonna be. The sensors weren't working initially, but their team walked me through it and they were really good. It's my first security system and prior to that, I lived in an apartment. I tried to live upstairs 'cause that helped me with my sense of security, but when I lived downstairs, I always had that fear. My neighborhood is pretty good, but I still would have felt some sense of a security issue. Having Frontpoint gives me peace of mind. Anyone that doesn't have a security system should have one.

I've been using Frontpoint for a year now. Their reps have been great so far and installation was easy. I use their interactive feature often and it's convenient. I've never really had an issue that required to have a security system but I got it because of the area that I'm in to prevent from having that issue ever occur. However, when the alarm goes off, they don't ever call even if it rings 30 seconds. I find that they don't follow through with that process and if someone actually did break into the house, we don't know what they'd do. I understand that it can be tedious to call every time it goes off for 30 seconds but they should, at least, call in or send an email that says they have noticed our alarm went off and that it was disarmed at 30 seconds, and ask us if everything's okay. At least I know that they are still monitoring and it's not a computer that is watching me.

We've been using a Frontpoint for over a year now. My husband was the one that found Frontpoint. He liked that fact that it was mobile. We could take it when we move and it wasn’t permanent. And we’ve moved twice since we’ve had it and it’s been very easy. Every time we had an issue or like when ordering new sensors for the doors talking with their representatives was fine. We had to do that once or twice. Also, we really like the system a lot. I can’t think of anything that we don’t like about it. We’ve also used the temporary password when we have guests.

I went to Las Vegas, and my wife didn't feel comfortable with me gone, so we got Frontpoint. Our security device came in the mail, and we installed it. We made a few phone calls to Frontpoint, which is typical for somebody who has never had a system like that. In the beginning, we were shocked that we can install our Frontpoint device ourselves. The people at Frontpoint were always friendly. They've been great. When our door frames got mashed up, they sent us some extra tape and other stuff, which was good.

I've used Frontpoint for a year and it's been great with them. My parents installed it for me and it was easy to install. The security device was plugged in and the sensors were put around the house. The system has been really easy to use, especially on my phone. It's great that I can arm and disarm the system through my phone. I was at the beach last week and my mom called to say, "I'm going to go feed the dog and the rabbit. Can you turn off your alarm?" and I did easily. One time, I accidentally set my alarm off and the reps called, and I gave them the password information.

Frontpoint is more on top of ADT. When I call them, they're accommodating on figuring out over the phone if there's a problem or not while with ADT, they'll send someone out. Frontpoint is a bit more customer-service friendly. Installation was simple and easy. I was done in about 15 minutes. Some of the sensors were falling off at the doors and windows because they use a sticky tape to attach them. I called in and the solution was to send me out some new sticky tape and it works.

There was a Vivint rep in the area that was just being a little overly persistent with a lot of the neighbors. And, personally, that just puts me off. So, I got online and googled “home security systems” and started reading about the different companies and their reviews. Frontpoint had the best reviews over ADT, Vivint and some of our local ones. I called Frontpoint to set it up and they were great on the phone. Installing the device was easy. We use the app because it's so much easier. My husband works on shifts, so if he has the air down because he’s sleeping coming off nights and I come home and I don’t want the house to be freezing, then I can use my app to change the thermostat before I get there. And if we’re out of town, we can turn the lights on or off, or unlock the door if somebody’s coming.

Frontpoint's service is very good. The security device was very easy to install, and so far I have no problems with it. In fact, it is something that I can see myself recommending other people to get. It is a good product. The people at Frontpoint are very helpful, understanding, very clear and let me know how the product works. I had a very good interaction with them.

I did research online and customer reviews for Frontpoint were higher than other services. They gave friendly service when I first established the account. Their device is simple and easy of use, and their app makes things simpler for me in case I forget when I'm not at home. The alarm went off one time and they called immediately to make sure everything was okay. I feel safer than I did before. My monitor goes in and out sometimes and it's not fully 100% functional to where I would like it to be, but overall I feel good.

I've been using Frontpoint for about a year now. The house did not have a previous alarm system when we bought it so I had to install all the sensors myself. I was a little more involved in installing the system because I chose the door sensors that went in the door frame, so I had to install those myself, which turned out to be a little more cumbersome than what I anticipated. We basically use the phone exclusively in arming and disarming the system and I like it very much. And their reps have all been very professional and easy to communicate with.

I've been using Frontpoint for a year now. Installation was straightforward and easy. I was able to do it in 15 minutes. I called them one time because I wanted a temperature sensor and a smoke detector but that was supposed to be part of the package and I never did get it originally, so they sent us one. Their reps were extremely friendly, very professional and quick. It's a very professional company to deal with. I'm also considering their video, but I haven’t decided yet which way to go because I have it in my other home in Florida and I'm away for months. Nonetheless, I activate and deactivate the system and monitor it when I'm in Florida by my smartphone. I could see when I had electrical failure for a couple of hours one time that was recorded. It's a great system.

I've been with Frontpoint for half a year. I had ADT before, and I greatly prefer Frontpoint. It is less expensive, less bureaucratic hassle, and the most important thing is whenever the alarm goes off, I immediately get a call from Frontpoint. With ADT, when my alarm went off albeit accidentally, a call never came in. The installation of our Frontpoint security device went very smoothly, however, I had a couple of hiccups getting one of the door sensors to work. The reps at Frontpoint were very responsive with that. I arm and disarm the system through my mobile device, and it works great. I like the service and I’m happy using it.

I've been using Frontpoint for a year, and I'm overall pleased. I continue to have good experience with them. The representatives were easy to work with. I got all my questions answered and I got my system quickly. It was all self-install and I figured it out relatively easy, and when I called to activate it, they walked me through everything to make sure it is working properly. I use their the interactive features, and in fact, I use the mobile alerts more than anything when doors open and close and I'm not home.

This is a brand new home for us and needed a cellular service for it. Prior to buying the Frontpoint system, I called and asked about the system and they were very courteous and very helpful all the way along the line. Installing the device is tremendously easy. I called them to activate the service and they were knowledgeable and friendly. They went through each unit and sensing them at a time to make sure it was working. We have had a couple of false alarms so I switched from one type of door sensing unit to another and it's worked great since then. Controlling the system through the app is a very good feature, and it's comforting to know that the system works well. It's been 14 months since we've had it and I'm very secure with the community system.

I moved into the house, and Frontpoint is the one I went with. I did some research on the internet, and from what everybody had been saying, the reliability and the ease of use was much better than the others. The installation seemed to be easily handled. What I had a problem with was one of the receivers was sticking out about an inch from the door, and the two sensor bars for the door didn't make very good contact. They sent more padding to help with this problem, and it worked for about a month. From time to time, I'll still get it, but they told me the reason why. My router for the house interferes with the wireless system, and it doesn't get a clear contact with the receiver and the door itself, so it shows a malfunction. They told me that I needed to pick up the receiver, walk it close to the door away from my router so it would find contact to that door and show no malfunction.

I've been using Frontpoint for about a year now. I've had to call them a few times really early in the morning and nobody was available. But when I got to talk with them on the phone, they're very friendly and wholesome. I've used their phone app but there's an extra fee so I canceled it. With Frontpoint, my sense of security seems better, and I like its fire alarm part. I had a little bit of trouble with one of the units which had a power outage, but I'm generally satisfied with my experience.

Installing Frontpoint was pretty easy. The tools are there and the instructions were pretty clear. The interactive feature to arm or disarm with the phone or computer is great and I love it.

I really liked the fact that there was a mobile that would allow me to access both my front door locks. The home automation and being able to access the alarm remotely was important. Frontpoint's technology was a little bit more reliable than some of the other companies that presented to me. Their monthly service fee was very competitive as well. The installation was easy, except the mechanics of drilling holes and some of the doors that I had didn't allow for the door frame monitors. I had to drill into the door frame itself, but that was relatively problem-free. Their customer service is very helpful. Early on when I was trying to make the decision, they were willing to work with tailoring certain offers to me to get the monthly cost down. The upfront cost of the equipment itself was pretty much on par with everyone else that I talked to.

We've been using Frontpoint right at a year this month. My husband installed the security device for our business and he didn't seem to have a hard time with it. I usually use the app on my phone a lot in the morning when we come in to disarm or arm the system and it's good. I've told people that I know about Frontpoint when they mentioned security systems.

Frontpoint's team was polite and did a good job. Installation went very well until I got to the camera. There has to be a WiFi system, which I don't have. I got to be hooked up for a year or so, so the camera did me no good at all. The monthly fee is also a little high, but the system does a good job and keeps people out. I'm satisfied with it.

When I got the Frontpoint system, it came with directions on how to install it but I had to call in and ask the Frontpoint team to help me because I couldn't figure it out where everything needed to go. They were very polite and helpful and the whole installation process went fine. As for the system, I use the app on my phone and it's very convenient, but the overall system doesn't work well as they said it does. There was one time the alarm went off by the motion sensor so I rushed home. It turned out that one of my cats had triggered it, in which Frontpoint told me that my cats were too small to trigger it. So that was very upsetting. That's why I sent the motion sensor back and they sent me the glass breaking sensors. I had a little bit of trouble with that too because each person I talked to told me a different spot on which wall to put those on but it went fine after.

I was looking for a home security system and found Frontpoint through my company. A great thing about Frontpoint's system is that it’s internet-based. Setting it up wasn’t difficult at all and the only problem I have sometimes is if my Wi-Fi goes down, then my system doesn’t work. We've had Frontpoint for a little more than a year now and whenever there have been a couple of erroneous calls where we triggered the alarm, we received their call promptly, so I'm happy with the system. I also use the interactive features and I always arm and disarm the system through my phone. I like it and it's good and more convenient.

Installing my Frontpoint device was very easy for me. I have a little bit of a technical background and I didn’t have any issues at all. I had a few questions for the team at Frontpoint with the initial setup. Then I’ve ordered some additional sensors from them. It’s all been a very good experience and I have a huge sense of security now.

There was convenience of setup with Frontpoint, and my interactions with their team have all been nice. My sense of security has increased since installation. The interactive features are completely dependent on wireless signal for the most part, but it's good. However, their equipment is less than excellent. They need to work on their hardware. There's a lot of improvements they can make for it to be more sleek, nicely used, and faster. The software is slow and buggy too. I've had sensors replaced because they just stopped working. I've had my panel replaced twice. It's an ancient kind of touchscreen that isn't smooth and fast like an iPad, and is more like a car touchscreen.

Frontpoint's price was more competitive than my previous service provider. Installation only took about 5 minutes. It was really easy. Their staff was friendly and I didn't have any issues. I feel safer now since having the device. However, one of the sensors malfunctioned prior to a year and I can't change it right now. Also, they do a great job getting you the system but once you have it, they don't follow up with emails. They could do better in reaching out to customers after the system is installed.

We had ADT before, and Frontpoint had the advantage because we could update the system on our own and it does not require a landline. We installed the sensors on our own which I did last year and was relatively easy. Each of the door and window sensors takes about 10 minutes. The smoke detector wasn’t terribly difficult, probably about the same as any other standard non-central alarm type smoke detector. However, I am slow and I tire easily so since there was no rush, it took me a couple of days to install. Then one of the sensors turned out to be bad and we had to return it, and Frontpoint shipped us a replacement very expeditiously. In terms of installation of the helpline, customer service was very helpful.

I'm very dissatisfied with Frontpoint. The cameras don't work like they're supposed to and I'm wasting my money with them. If someone comes through the door, the alarm will go off but the cameras don't work continuously like I need them. They only come on for a couple of seconds. Frontpoint said that they will do up to two minutes of recording and then wait 30 seconds and then two more minutes. But I only get five seconds of recording and then I don't get anything for another hour. Their staff misrepresented because I don't have the 24-hour continuous coverage that I need. My store has been broken into three times and it's not on camera, and I've had two entries and my alarm never even went off. I called their customer service and their only suggestion was if I spend more money, they can upgrade my equipment, then it will be better. But I'm not spending any more money to do that. I'm done, but I can't get out of my two-year contract.

We started out with Puget Sound Energy then it became something else. It kept getting sold to various entities until it wasn't providing any service so we changed. We then checked a site on the web that screens a whole bunch of different things, like Consumer Reports, and since Frontpoint is their recommendation and their top choice for home security, we went with it. Installing the device was not too complicated and the only issue I had was with the placement of the actual monitor that goes in our home, so that it could receive signals from all of the wireless transmitters. But that wasn't that hard. It was just finding the right spot in the house. Other than that, everything else was straightforward and it was easy to do so it worked out pretty slick.

We've had Frontpoint for about a year and we're satisfied with it. Sometimes we use it when we go out of town, but we don't use it a lot. They had a good price when I compared prices on the internet. I did the installation myself and put some of the strips backwards, but it would have been nicer if they had installed it. I didn't too much like having to do it myself. It was a little confusing and I'm retired so climbing up to put the sensors on the doors was a problem. Also, the little keypad has a wire hanging down and it doesn't look nice. My brother has ADT and it looks a lot more professional-looking because Frontpoint honestly looks cheap.

We were looking for a more updated system as our previous security system equipment was outdated and we wanted one that's not wired. We then went with Frontpoint because of their good rating online. The installation of the system went fine. It was straightforward, simple and a DIY system. We've had the system for three years now and since having it, my wife has more sense of security especially that I'm not at home every night. I like the remote access better than having it at home. I use the app more than I do the control panel. Overall, it was good at the beginning then we got issues. We had a power outage and we’re supposed to have a "24 hour" backup on the battery but the system was dying as soon as the power went out again. We've got the same issue every time.

Frontpoint had good reviews online and I felt really secure about its history, how it's operated, and what they had to say about it. The device was really easy to install and anybody could do it. I just put it up on the doors and called them up, and then a nice guy talked me through it. I had to walk through each door, then they would set it, and then it turns on real quick. Nobody comes to the house and we don't have to wire anything. Also, they were really patient. I even drilled them with about 15 questions and they passed all of them. They made sure that I had an answer to every question I had. I was leery but I felt fully secure with them. In fact, it didn't feel like they were salesmen at all. They weren't selling it. They were just answering questions.

I've used Frontpoint for about a year now. It was really easy installing the security device. That was one of the things that I really liked about the company. At first, it was intimidating when I got the package and they said that the system was self-installed. But then, when I read through everything and got on the phone with the agent, it was easy-breezy and not hard at all. They had someone available to stay on the phone with me while I installed the system, to make sure that I felt comfortable and that everything was all set up properly. So, it was a great experience.

Frontpoint had good reviews and it's been pretty good with them so far. We have a bunch of stuff that is broken right now. We got batteries for some of them and we need to get them put in. We also have an instance of the system to be wonky and going off randomly, but Frontpoint has been good about addressing the issues when we call them. One thing though was when we talked to them initially they didn't really tell us that we were going to have to do self-installation and we found that out a little bit further down the process. We wish we had known about that a little bit earlier. Other than that, we're satisfied.

We had Frontpoint for our business. I had a friend come and install it, which has been easy. It definitely helped me feel more secure. If there's a problem with the alarm going off, they call me on my cell phone. When someone had trouble disarming the alarm or they didn't get to it soon enough and the alarm went off, then Frontpoint calls me immediately. It was reassuring.

Installing Frontpoint's device was easy and it just took an hour from the time we figured out where we're putting everything. The app is on my phone and it works from anywhere I go. I like the fact that I can also turn the little camera on, get on it, and see what the kids are doing. I feel more secure since installing it. They also sent me a sensor for my doggie door, and I feel very safe when it's on.

My husband and I were looking for a home security system. Frontpoint was on top when he Googled. We started calling around and Frontpoint gave us the best customer service, so we went with them. They were fabulous every time we've ever had to deal with them. My husband did the installation and a rep talked him through a couple things, so it was easy. The only time the alarms ever went off was when we had one sensor go bad and they called us immediately. We were shocked and then they spotted the sensor immediately when they came out. We're very happy with our experience and we've recommended them to several people.

I've had Frontpoint for a year and a half and I haven't had any problems with it. I got them since they had a reasonable price and it seemed like a good service. Installing the device was direct-forward. I didn't have any issues or complications. Also, their reps have all been helpful.

Frontpoint makes installation almost too simple. But I had detailed questions that aren't answerable without calling them. I thought they could be a little bit clearer on setup. But their people are always professional and courteous, and they answered everything when I called. I've been using them for about a year now and it's been mostly positive. I think they work hard to help their customers. Although there are a couple of technical questions I wonder about, like how the system handles itself when the power goes out, because we're in New Hampshire and power goes out a lot. So I was wondering if the alarm is gonna be set off once the power goes back on if I've got doors open. Generally speaking though, we feel more secure having this kind of system - cell-based instead of wired.

I like the self-installation because I don't want to pay someone to come out here and put the device in for us and also I didn't need a landline so we signed up with Frontpoint. Installation was pretty quick and painless. I followed the instructions in the box and called up somebody at the office and they took me through the rest of the steps. Their team has always been very nice and helpful. The first box we got wasn't so great. It actually turned out to be the programming and not the box itself, which they fixed a little later on. They've always been able to fix any issues I have. We use the phone app more than the physical box. Using your phone in case you forgot to arm the system is another big selling point for me. Overall, my experience with them has gone fairly smooth and as expected.

We were looking for security companies that don't require a landline because I don't have a home phone. We chose Frontpoint because it was one of the first ones that show up and it was an easy installation. Putting the sensors up and turning it on was a piece of cake. Their team was easy to get a hold of. I've only had to call them once or twice to make sure the system was actually armed and working. They were nice and they solved my problems quick. I like being able to access and control the system at any time especially when I go home for the summer to Colorado. It's easy for me to check to make sure the house is safe. If I come back randomly or if I have a guest that needs to get in and I'm not there, it's easy to do it on my phone. It was my first time living alone and it was difficult without a security system. But after I had Frontpoint, I instantly felt much safer and everything is much better. It's been great.

My dad had Vivint and I looked at other options and found that Frontpoint was listed the best. Installing the device was relatively easy. It only took me around 15 to 20 minutes to set it up and I was required to call support. The team was tremendous. I've had issues with the system and they were patient and understanding when I called them. They've always answered my questions. I feel better granted two of the sensors don't work, but it's something I've gotta fix.

I had ADT before for our home security. We switched to Frontpoint because of the price and their customer service is 100% better. Whenever I needed some help, customer support was right there to assist and troubleshoot anything that may have been going on or anything you didn’t understand and they're very patient to work with you until you got through whatever it was. Also, Frontpoint's response time is faster. There's always a fast response when the alarm has been tripped in the past by me. In addition, the installation was very easy and fast.

Our house box was caught on fire. Thank God I have the Frontpont system and the fire company was here right away and put it out and I couldn’t be happier. Since I set it up, it was nice every time I call somebody. We don’t always get somebody who knows everything but we talk to the people and they figure it out very very good. I love my system. It's great and we've been using it for close to a year now. Apparently, they have good press and they have the best rated system. It looked good to me and it turned out it was. I'm happy with it. I installed it myself and figured out where somebody is going to come in and I put stickers up on the doors. I called their reps and said that I want to replace something and they sent me some little stickys that cost them next to nothing, but they have to mail it. Their customer service deal on the internet was second to none.

We had Frontpoint for about a year and a half. We had a home invasion and my wife didn't even want to go back in the house. When somebody told us about Frontpoint, I looked it up online. It was the top-rated one in most of the information I saw and seemed like something that would work for us so I called. It took me 30 minutes to set up all the sensors and the people were very friendly when I called. We've been very pleased. Having Frontpoint made us feel a lot safer now and it's giving us peace of mind that we really didn't have before we got it in the house. It really makes the deal a lot better.

We've been using Frontpoint for a year now in our coffee shop. Everything seems to be good. My business partner found them online, and we went with them due to their price and also, it is good that the system can be linked to our smartphones. As a coffee shop owner, there is a feature for me wherein I can see when they arm and disarm the alarm and who went in there after-hours. So, it has given me more comfort to know that I have that data available if I want to go back and look at it. Overall, we have no issues with Frontpoint. It's a good security system, and their reps have been helpful.

Frontpoint is one of the better companies, and I heard that their customer service is the best so I moved to them. The ease of operation is good and I'm happiest with their customer service. Whenever I call, they're very knowledgeable. There's a lot of different security systems out there, but with the quality of their service their billing is cheap. I was told that everything was coming on a certain day and it did. As soon as I got it I called customer service and they walked me through the setup. I spoke to different gentlemen and they all were very helpful and knowledgeable. They helped me pick the number of devices that I needed and I got two motion detectors and three door monitors and it was 1, 2, 3 after that.

We've been using Frontpoint for a year now. Installation has been fine although I’ve had a little trouble at the beginning when I installed the system. I wasn’t quite able to understand so I called their reps and they walked me through on how to install. And then, a couple of months later, the system starts freezing and it wasn’t getting connected. I called them again and they helped me to restart it, reboot it and get it to work. And then, a couple of months later, I needed more door sensors and they were able to provide me with a special buy-one-get-one free special! So, every time that I have a concern or I need help with understanding the system more, they’re always there. The most I have to wait on hold was a minute or two to get someone to talk to me but other than that, it has been a good experience.

The reps were really nice and knowledgeable. Installing the device was really easy. I really like that I can access the system anywhere using my phone. It's a really good option. It's been a very pleasant experience. I'd recommend Frontpoint.

We moved from Arizona and I talked to people and they explained why they thought Frontpoint was number one. I was convinced enough to buy it. We moved in and it took us about six months to get it set up. Frontpoint staff worked very diligently to try to get me to activate it. They were good at reminding me and they talked to me on the phone when I went to set it up which was really easy. It was plug and play. That was a great service. Their people were all very nice, very professional and they answered my questions.

We've been using Frontpoint for about two years. My interactions with their reps are short and sweet and they speak English really well. It's just like talking to a regular person. It was fast and not a lot of selling me on anything. They got to the point and got it done. It was awesome. I did the installation myself, and it was fast, easy, and simple. We arm and disarm the system from our phone, but I haven't really been using it. I have a bunch of doors now where I used to only have two, and they were going to charge me $60 per door. I have 10 doors, and it seemed like too much money, so I don't really arm it that much anymore. I use it more for keeping my kids in the house.

I found consumer ratings and positive feedback on Frontpoint online so I went with them. Their equipment is easy to use and having it makes me feel safer. All of the sensors were easy to install and the customer service people have been outstanding. They were very helpful and patient. On the day that we activated the system we were on the phone for 45 minutes to an hour with the customer service and he explained every detail about using the touch screen control panel and response protocol. Also, sometimes I call the customer service and I have silly questions, but they never seemed frustrated or made me feel I shouldn’t have called.

One of my friends referred me to Frontpoint. Installing the device was really easy - it was just pretty much plug and play and it didn’t take very long. I talk to them every time my alarm goes off and they're friendly. The device is pretty great, but lately, there's been a couple times where I've tried to turn the alarm off and it'll freeze. I have talked to somebody about this and they said they were gonna have somebody from tech support call me. I've also tried to hook the device up to my phone before but I wasn’t really successful. I didn’t try that hard though.

I had ADT before as my home security provider. It's more expensive and it was hard-wired so I couldn't use my phone to access it. I did my research and found Frontpoint and I like it better. I can use my phone to turn my alarm on and off. The security device is easy to install because I have one in there before. So I simply took the old ones off and put the new ones on.

I went with Frontpoint because nothing is hardwired, and they mail me everything. Their representatives were pleasant, and the installation was very easy. I've been using them for a year already, and I have peace of mind ever since. Having access to the system anytime and anywhere is also very convenient.

The reps have been really pleasant. They've been really good so far. Installation was pretty simple. I basically read the instructions and put things where they go, and made a phone call. I've used the app, and it's convenient and works well. If we're away for extended periods, it's nice to know that things are okay. You can check in and see if any sensors are armed. That's the kicker with the system we use. Part of the package that they sent was motion detectors. And in my experience, they didn't explain to me initially that motion detectors do not work when you're home. They're bypassed obviously because you have to walk around. So, when I'm away, it's great. But when I'm home, I would've picked different features if I could do it again. I'd get different sensors than what they suggested.

I've had my Frontpoint security device on my house for a year, and I used it for a month before my tenants came in. I went with it because the internet was not necessary and we’d manage the whole system. It was easy to install, and it's convenient being able to arm or disarm the system from my phone. And when the alarm went off, I called the customer service team and our interactions have been good.

My Frontpoint system isn't complete because we missed a couple of windows when we did the install. I added some extra sensors, but haven't had them added to the system. We used Vector in our old residence which was connected to our phone while Frontpoint is connected wireless. The main difference was that Vector came to the house and did the install. That's the only frustrating thing about Frontpoint. It is up to us to figure out what we should do and then order all the different pieces. They should include the cost of the system within everything else because it was really all apart and the pieces are expensive.

I went online looking at what I thought may be reasonable programs that could fit my needs, and I felt that Frontpoint answered my questions well on their website. They were very good in working with me. I did the installation myself, and I had some questions. I wasn't sure how to do it, and they stuck with me, and were very patient. We had a couple of sensors that needed some tweaking, and they sent me some more material very quickly overnight. It was very efficient.

I've used Frontpoint for about a year and two months. It was great installing the security device. It's also been real good with the team at Frontpoint. The phone technical people are okay and fine. But it's touch and go with Frontpoint, although I thought they would do good. We had a break-in at the house and I wasn't called. I'm having a problem trying to get service. It's either they don't have people they can send out to look at the problem, or they don't want to send them out.

The installation of the Frontpoint device was fairly straightforward. The instructions were quite self-explanatory. I had a little trouble with some of the sensors, and I had to have some of them switched out. I've also had some consistent problems with the actual main unit. It has frozen in the past like during unlocking or disarming the system, which has always been a little concerning because I didn’t do anything. If there had been someone coming in and it had been an unauthorized person, it wouldn't have done anything. Then there are other times like it’s laggy. Their team told me that’s just part of how it works and there's sometimes a little bit of a lag.

Installing the device was a piece of cake. I arm and disarm the security device from the app all the time and I love it. Even when I'm home, this is my preferred way. Overall, their reps are pretty good every time I have to call.

I was doing research on the best security system, then I talked to a rep who assured me that it'll be a good experience. Their team has been great. They gave me three months free, and it was a good experience that I bought it. It was very easy to install. I love arming the system from my cellphone. It's my favorite part because I forget to do it before I leave. I don't have any complaints, and I would recommend them.

Frontpoint’s my first home security system. I like it and I never had any problems with it. Their reps have always been friendly and nice. Installing it was pretty simple. Like they said, I just peeled the stickers off and put them on the window. The only problem is if there's a gap between the door frame and the door, it can say that the door’s open when it's really not. But if the door and the door frame are real tight, the sensors work perfectly. I got it because I was out of town and needed my fiancée to feel a little bit more safe. We've since moved in a pretty much nice area and were able to take it with us when we did so that was nice. They sent me the stickers for the back of the sensors for free.

Their consumer services have been far superior to almost any other consumer services I have experienced in any industry. I actually get someone to answer a phone immediately and provide me with information. Plus, installing their device was really easy, and it took me half an hour to finish it. We had a great experience with Frontpoint, and look forward to continually use them.

Frontpoint’s been fantastic and I’ve been very pleased with them. I thought that they have been very beneficial. Their technical support was very responsive. When I had a little glitch, they were able to rectify that situation within 24 hours which was excellent. I also like their application because I travel about 75% of the time so when my wife’s not home, it’s easy to see what’s happening at the house and understand what’s going on. I've done a lot of home remodeling in my new home too, so it’s easy to disarm the system so that my contractor can get in. It’s been an extremely positive experience.

Frontpoint has done what we wanted it to do without a lot of interference into the building. We have better peace of mind after installing it which I did. I just followed the steps that they provided then gave them a call. They said I’d done it right and that I'm hooked up. They also call me when I make a mistake with the device.

I researched on the internet and found Frontpoint to be one of the better security programs. I knew a bit about the system so installation was easy for me. I had some problems the last time I tried to arm it and also had equipment problems but their team members came back, reset it and sent me a new module. The only problem I have is once I'm locked into their contract, I'm stuck and have to pay that monthly fee for the duration of the contract which is three years. But it's worthwhile having the Frontpoint device if I'm away even if I don't live in a very crime-ridden area. The Frontpoint team members have been very helpful as well every time I've talked to them.

We've had Frontpoint installed as our home security service provider for a year now and the installation was very easy and simple. I requested for additional sensors and they’ve always been responsive, and they take the calls fast. I use the interactive features from my app on the phone and it’s simple. Having Frontpoint has been really good, no issues, no problems, and it’s been a good experience, so far.

I went with Frontpoint because it was easy to install and the price was right. Customer service has been very kind and quick to respond when I needed some information. The experience has been really easy and straightforward.

We’ve had Frontpoint for a little over a year and it’s been great and we’re completely satisfied. Every time that the alarm's gone off, they called right away. We used the app once because we forgot to do it when we left the house so we did from the car and it worked out good. We’ve spoken to 3 different people from the team and they were all very professional and attentive. We recommended them to our neighbors and they ended up getting it.

The installation of the Frontpoint device took five minutes so it was pretty straightforward. Their reps have all been helpful. They were all easy to get a hold of and easy to talk to. They were all quick to address any issues that come up for us. I've used their app a bunch which is pretty nice. It's a good, easy-to-use system that seems to work just fine.

I researched online for the best companies as far as the security goes. And Frontpoint was there on the list, so I decided to give them a try. I have them for about a year now. Their reps were helpful and answered my questions and guided me through any issue I might have had. It makes me feel comfortable to have a security system in my home.

I was in need of a security system so I started doing my research, found out about Frontpoint and then I got in touch with Amanda, my associate. I've been talking to her on the phone and she was great. I would definitely hire her if I had a place for her in the company. She walked me through the whole thing and they sent it to me. I set it up at the house by myself and it was fantastic from that point on. All of the other providers were basically hard-wired systems and were a pain in the neck to deal with. But with Frontpoint, I just plug it into the wall and away it goes.

Frontpoint has been our home security service provider for some years now. The installation was very easy and I’ve never had any issue with any of the team members so it has always been a good experience. Frontpoint’s interactive features seem to work flawlessly.

I had ADT and it was very backdated at the time. I wanted something a little more modern so Frontpoint worked out well for us. Installation was simple. It was easy just to plug and play. The instructions were laid out simply and anyone could really do it. One of the most convenient aspects of Frontpoint is the arming and disarming of the system from my phone. It's the one I use all the time. The only improvement that I can see is that the actual center hub is slower than I would like it to be in today's age for a home security that's all web-based. Everything else, we've been very satisfied. The few people that I spoke to at Frontpoint were great.

I had ADT before getting Frontpoint. Compared to it, Frontpoint has better response. I learned about Frontpoint when I Googled the best alarm system and they popped out in the results. Installing it took a little time but once I got the hang of it, it’s pretty simple. Having it installed gives us peace of mind that our house is secure.

We've been broken into while we're asleep. It was somebody in our circle because somebody really directed at me. They busted in the backdoor. They took my purse, the title to my car, and they took a big thing of change. But they didn’t tear the house up. We have computers and a 70-inch TV and they didn’t take any of that. Bobby looked Frontpoint up and they were listed in the top four so we got them.

We're happy with Frontpoint. We use them for our home and office and we've been with them for over a year. Every time I've talked to the people at Frontpoint, they've been great. I haven't had any difficulties. They've been very patient, and their customer service has been wonderful. We arm and disarm our system from our app all the time. It has been very convenient and a huge help.

Their door sensors are junky and a little chintzy. Sometimes they pop off when you open and close the door. They need to be improved in terms of their adhesion to the materials, as well as the quality so that they don't come apart when the door is opened, closed or slammed. I've had that with a couple of glass break sensors and it was the adhesion of the individual products to whatever surface you put them onto has been inadequate. We also have a garage sensor that is supposed to connect to the back of the garage. It has the sticky tape and it's fallen off a bunch of times, and I've had to get my own different adhesion methods to get it to stick.

I have Frontpoint for a year now. I chose them over other because their customer service was rated high by many reviewers and because of the cost and it being wireless. It was easy installing the device and it's convenient that you could arm and disarm the system using the phone. Their team members have all been really helpful. I was told that the price included the smoke detector, and when it came it wasn't included. I called back and then he said, "No, that's not included in the price." But I know it was included. The guy put me on hold for five minutes and came back and he resolved the issue fairly quickly. I have peace of mind that my home is secure since I had their device. I've never have thought twice paying their monthly fee because of that peace of mind.

I'm happier with Frontpoint compared to my previous home security provider. It was super easy to install the device. I had somebody on the phone that was available to talk me through it but I was done before he was done explaining how to do it. I never had any situations that they couldn’t fix. I’ve had them call a few times because the alarm’s gone off by mistake and they’re always right on the ball. We use their interactive features every day and it couldn't be any easier.

My father uses Frontpoint and I first heard about it through him. Installation wasn't hard and the system's interactive feature is convenient. Sometimes I'll leave my house and forget to arm it, then I could do it from where I am via my phone. Frontpoint customer service would call me if there are any issues, no problems with them at all. I'd recommend Frontpoint.

I've been using Frontpoint for six or seven months now. It is well-priced and it's been great for us. I spoke with someone twice when I ordered it and then I ordered some more door sensors. They were very friendly and helpful. The device was easy to install and having it makes me feel pretty secure. I like the interactive features of the system and it's really convenient.

I'm very satisfied with Frontpoint. The device was easy to install and since I had them, my sense of security is much better. I use their interactive features all the time. Nowadays, it has to be part of the service and everybody else has it. However, I am having a problem with the interface right now. The screen had frozen and when I called them about it, the people on the phone have been good. But it was late at night when I called so I didn't feel like troubleshooting it with them at that time. They told me to phone them back and but I never did.

We've had Frontpoint for about a year now and it's been mostly positive with them. Installing their device was very easy, the instructions were detailed enough. The team had been very positive and helpful as well. It’s also convenient to arm and disarm the system from their app, except that it’s backwards on the phone. If I say I want to do it away, even if it’s set for away, the phone shows stay. Even though I know better and it’s set right, it’s just not correct on the app. I haven’t taken the time to call customer service about it but I know how to work it.

I was doing some research online about getting the best security out there. I read about Frontpoint and decided to go with it. Setting up the device was very simple and user-friendly. Just some tape here and there and I was done, nothing difficult. I've had some issues with one of the sensors that they sent, but they replaced it. It went through troubleshooting over the phone three times, it didn't work, and then they resent that sensor. The rep was very friendly and they guided me pretty well through the process. I've called several times, and so far I like them. We mostly use the arming and disarming app when we are lying in bed so we don't have to get up again and activate the alarm. That's convenient at night.

I've been using Frontpoint for about a year now and I'm satisfied with the system. I didn't have difficulties the time I was installing the device and the reps were helpful whenever I called. I use the interactive features every now and then and I'm happy with the service.

Frontpoint was much easier to deal with than my previous home security provider as far as setup and use of equipment. Their interactive feature is convenient. They have also been very friendly and very responsive. I feel more secure having Frontpoint.

Frontpoint's prices were competitive and they seemed to have good reviews. All of the different components of the system were straightforward to put on. It comes with door and window sensors and motion sensors which are easy to install and I did it all myself. When I called them after I set up all the stuff to activate it, they were friendly. I have them for a little over a year and I use the app on my phone all the time. It's useful and a good feature to have. If I'm upstairs in my house and I want to arm the system, I don't have to go downstairs and punch in the code. I can just do it on my phone and that's handy. Having a security system made me feel a little bit more secure that when I'm not home and if someone were to break into my house, the alarm would go off and it would notify me. I also sleep a little better at night. I've been pretty satisfied with the overall experience.

It's a little bit easier to get a hold of somebody from Frontpoint than with my old security service provider. The device was super easy to install which took a few minutes. The reps are friendly, accommodating and answer the phone right away. I like that I'm not getting bounced around from department to department. They're always asking at the end of the call if there's something else they can help me with, that I may not have called for that reason and they tell me about new products and services. I live in a very secure building but it's a nice peace of mind to have added level of security.

We've had Frontpoint for a little over a year. It was great when we first set it up. Installing the device was as easy as they said it was and they walked us through it because I'm not the handiest person ever. We did have one issue when the sticky pad didn't stick to the signings and they took care of it and resent them overnight to us. It's been a phenomenal experience. We also had the interactive feature for the first couple of months, but we backed out from that package to the lower the cost since we didn't need it. Their response time is great when this thing fell off the wall and their security people called us to check for any potential intruder. We have a newborn at home and we feel safe with it because it works.

I Googled best security system companies, and Frontpoint came up as one of the best, so I used them. It's already been a year and a half. Installing it was very easy. It's basically stuck on the doors and windows, then plugged in. I also like the interactive features because if I don't remember if I armed it, then I could just arm it from my phone instead of having to wait or figure out if I armed it or not.

The team at Frontpoint has been fine. They were friendly and funny, and totally tolerated all of my stupid questions. Also, installing Frontpoint was very easy and very straightforward as compared to my previous home security system which was much more complicated. Everything had to be hardwired.

Everyone at Frontpoint has been very helpful. They call back right away when I have issues. I have no complaints. I arm the system from my phone and everything works very well. I love it. If I leave and forget to turn my alarm on, I could turn it on or I can control it from another state or another country. We travel a lot so when we leave, we feel okay about leaving the house because we have motion detectors and everything installed. I would definitely recommend Frontpoint.

The installation of my Frontpoint device went pretty straightforward. Their customer service is really good and professional, and everything has been pretty satisfactory. I also find the interactive features to be convenient.

I grew up with an alarm in the house but when my husband and I moved into our own home, it did not have one. So I did research about systems online and Frontpoint was rated so highly. I also had a friend who had them and really enjoyed their service, so I also went with them. The device has been surprisingly easy to install. We also added smoke detectors recently. Their security system has been great, especially since we went on vacation for the first time since we got the new system last week. We use the app and it was really nice to be able to check in on things and not get worried. Everyone from Frontpoint have always been friendly and I have no issues with them. I recommend them to people all the time.

The other company I used before was horrible. I had an old security system and I never knew if it works half the time and this will tell you if a sensor is not working. So I've made a couple of phone calls and since my system was compatible with Frontpoint's stuff and I didn't have to buy much, I used them. Compared to my old provider, they are so advanced and have everything to get everything working. What they had to offer was beyond the capabilities of my old company. Also, their salesperson seemed the friendliest, wasn't pushy or jackass like and gave me the best offer. It's definitely more expensive but it seemed like the best service.

I've been with Frontpoint for a year. I like that their people are very helpful, knowledgeable and get right to the point. Installing the security device was really easy. I have the app on my cellphone and I registered online. It’s nice, very user-friendly and helpful. I feel safer knowing that I have the security system. Everything has been very positive.

The installation was easy which I like, and arming the system from our tablets and our phones is so convenient because there are times when we’re always rushing out the house and we're not sure if somebody set the alarm. I like having to do that rather than running back in the house, pressing the button and then running back out. Also, now that we’ve got the signs and the window decals up, I feel safer that maybe somebody will have second thoughts about coming in our house.

I have Frontpoint's app on my phone and I use it all the time. It's convenient and I like it. I've been four or five hours away before I disarm it, so friends can go to my house and check on everything just to be sure everything is good. And whenever, they leave I arm it back. I get some relief and a peace of mind with Frontpoint and I'm happy with everything. Everyone at Frontpoint has been very nice and helpful.

My daughter and son-in-law use Frontpoint and they were happy, so I thought I’d try them. My daughter helped me install it. It wasn’t terribly hard, but I don’t know how easy it would’ve been if I did it myself. I also have the Frontpoint app on my phone and a remote that I have up in my bedroom that I use to disarm the system in the morning before I go downstairs. It’s a convenience to be able to access the system remotely, plus I feel safer now. I like the idea of coming in and disarming it because then I know no one has been in the house. It’s increased my sense of security. I'm really happy with Frontpoint and I would definitely recommend them. One time I tripped the alarm myself and another time somebody came into my house to clean it and I didn’t expect them that day and I was away. They tripped it and I couldn’t get to it right away. The police came and I had to talk to people at Frontpoint then but it was fine.

The Frontpoint sales team has always been good. They're responsive and my experience with them has been positive. And their security system is a solid product. It’s easy and very simple to set up, which took me maybe 20 minutes. Another thing I like about it is I can customize it to my home. The app is very simple and reliable. Having the system makes me feel that my family is secure when I’m not at home and especially that I work at night.

Installing my Frontpoint security device was a little bit difficult. I couldn’t get the doors to line up correctly and had some issues with the placement of the sensors, but it's okay now. Other than that, it's been positive with them. I like their phone app, too. Having Frontpoint makes me feel more secure with the kids being at home.

I've had Frontpoint for almost a year now, and I like it better than my old system because it's wireless. It was simple to install, and works pretty good. The team members were good and helpful. I'd recommend them.

I've been a user of Frontpoint for a year now. I had a little problem when I installed the system, but they helped me with it. I like the service better than the one I had before.

I called Frontpoint's sales guys and grilled him for 90 minutes. I asked him all the questions that I could think of about their system and he had an answer for everything. He did a really good job and I agreed to sign up. Being able to control the system from anywhere was one of the reasons I went with them. That was a big factor. I did research on everybody's apps too and they were all garbage except for Fronpoint's. It's been about a year now that I've been using them. It's much better having their system and I don't have to worry about leaving my family when I go to work. The only negative is when I had a problem and called, I expected somebody that could help me to be there 24/7. They need to have tech support and other people there round the clock, so that if you're having a problem they can help you.

We had ADT for eight years. They sent racists out to our house and their service wasn’t all that good, and that's the reason we left them and went to Frontpoint. They were also recommended by Angie’s List. Frontpoint helped us out in setting up the device. It’s functional and it works well. Their customer service has been great too. They’re business-like and they explained what answers I needed and all went well. If we ever take a trip, I’d feel confident that Frontpoint will work well. I’d recommend them to anyone.

My old security provider has the same service but it was a typical wired system. Frontpoint has much more updated high level technology and I can use my phone to arm it in itself. It's convenient. Installing it was very easy and their reps are very helpful. We never had a problem with reaching them and they gave good response when I had some challenges with some of the new equipment. They're very responsive and I’ve recommended them to a couple of friends of mine.

Frontpoint's easy to work with. Their team has been pleasant, and there have been no issues. I have used the interactive features, and have been pleased with those. I feel that I have a more secure perception of my surroundings given the system and the operation of the unit. It's what I expected, and it's served my purpose pretty well, so far. I'm satisfied.

I've been a user of Frontpoint for about a year now. It was very convenient installing it and their reps have always been helpful. Since having it, I feel better when I'm leaving the house.

Some of the products ratings for Frontpoint that I saw online led me to sign up with them. Installation went real smooth. One time I had to call them when we had to move the sensor and didn't have any problem. I also like the interactive features of the system. It's important and a good deal. I feel a little bit more secure now, especially when we're gone. We know the house is being protected.

I took a little bit longer than I expected in terms of the whole set up when installing the Frontpoint security device. But it was nice and nobody had to come drill holes in the wall or anything like that. I could do it myself. Also, I was able to contact them when I've had some technical difficulties. And when the alarm had gone off and I wasn't living in the house yet, it was helpful to have someone call me right away about it. Everybody seemed polite and overall, it's been a good customer service experience for me.

We had a few issues when we installed the Frontpoint device but once we called their team, we were guided and it turned out fine. They were really good and helpful. I usually turn the alarm on and off from my phone app which is really convenient. I like the app.

My only complaint about my device is when we have power interruptions the cameras do not connect when the power comes back on. It takes a moment for the router to boot up. So while the camera tries to connect before the router transmits a Wi-Fi signal, the cameras get stuck in a limbo until you turn them off and on again when the WiFi has re-initiated. This is frustrating when we're out of town and there's nothing much that I can do. Working with the Frontpoint people has been all good, I've never had to wait and they're really good in technical support. I’m happy with our Frontpoint device. It would be interesting to introduce more technology into it, like garage door opening and closing.

I've been with Frontpoint for one year and it's better than my previous provider. It was very easy to install the security device and the people at Frontpoint have been very helpful. Everything has all worked fine.

I installed the security system by myself and it was pretty easy. The Frontpoint team has been good, really helpful, and has always answered the phone. The system is very good and has helped us a lot. Our house had been broken into once in May and Frontpoint worked and we were notified right away. We also have a smoke detector and it called the fire department when we had a smoke so that was cool, too. We all use the app on our smartphone and control the system from our car.

Frontpoint had a lot of reviews on the internet that were very good and it reduced my home insurance by about 700 bucks. Installing the device went perfectly. I had some doors that were too thick and they figured that out pretty quick. They sent me some extra pads to make the connection, we did all over again and it worked fine. I've been using them for about a year now and they're a terrific company.

Installing the security device was easy and very professional. Everything worked well with its interactive features too and the Frontpoint team was also very professional, always prompt and very helpful.

We've used Frontpoint for about a year now and it works well. It's very easy to use including managing and controlling it anytime from anywhere. It feels very safe having it.

I've used Frontpoint's home security service for about a year now. It was easy enough to install our own security device, but the glass breaks don't stay stuck on the walls. They don't have any way to mount them other than with a sticky tape, so they would have to redesign the whole thing. Also, the interactive part of the system makes me uncomfortable. I haven't had a lot of interactions with their team but they've been fine and friendly.

I've had a security system before, way back with ADT, and it didn't work out at all with them. Then I decided to change to some other home security provider. I've been using Frontpoint for about a year, and it's been good and uneventful with them. They've provided good service. It was a little bit tricky in the beginning when I was installing the security device but I called up and they gave me instructions so that I was able to do it. It's been working fine ever since.

We have Frontpoint in our business as well as in our home. Installation was really easy in our business but at home, we had one sensor that didn't work. We experimented trying to get it to work and when we realized there must be something wrong, we called them right away and they took care of it fast. As soon as we mailed it back to them, they sent a replacement right out to us. Other than that, it was a piece of cake installing the system and the replacement works fine now. We're also happy with the customer service. They're very friendly and took care of the problem right away. We use the app and the computer often to control the system and I like it a lot especially when we're out and unsure if the alarm is turned on or not. So we check the app and use it to set up the alarm.

Installing the device was a no-brainer. We've had a couple of false alarms with other members in my family and we called Frontpoint right away and everybody was helpful. We looked into Comcast's home security, and Frontpoint seems to have a lot more for the same price. The only problem we have is that our screen locks up once in awhile, which is a little concerning, but overall our experience has been really good.

Frontpoint has good ratings between affordability, set-ups, and things of that nature. I'm satisfied with their customer service, and their installation is simple. It was a good experience, and I have no dislikes. I had the app on my phone, and it's convenient. The system gives us a sense of peace because of the times.

I went on a website for home security systems, looked at the higher-rated customer service and called. It's been about a year since I've been using Frontpoint. It was an easy installation and their people were very pleasant and helpful. Customer service has been very lovely too. I arm and disarm the device through my phone all the time and it’s very easy as the app is very user-friendly. We're really happy we have it.

I like Frontpoint so far. Installing the device was really easy and I had no hassles with their team the day I installed it. Since setting it up, I have peace of mind that our home is secure which is the main reason why I got it. They have a good product.

Frontpoint seems to have some interesting installations. When ours was installed, it was simple and there were no problems. We've been using it for a year and it works. Their interactive feature is an interesting option and we feel secure with the system.

Installing Frontpoint's device was pretty easy. However, I've had a lot of problems with the panel and the sensors. They sent me about three of them and it wasn't updating a lot of the times. I had to call the customer service several times complaining about the system because it wasn't arming. Also, the sensors that they sent me were like a newer version and a lot of it didn't work. They don't even stick on so I have to tape them. I'm pretty busy so I don't have time to send the broken ones back and so they just charged me for it. But their customer service team were pretty good and were always trying to fix the problem. Their interactive features were pretty nice too.

I had a break in before so I got a security alarm from Frontpoint. I was able to install it myself which was very easy and convenient. Then when I called in for some battery problem, they replaced that for me and sent it out. Customer service was excellent and the people I've spoken with were very helpful, very professional and efficient. Also, I use the phone app everyday and I'm very happy with it. They've been providing office security for me for about six months now and since I got them, I'm confident that there's a security. I also have peace of mind so I'm really satisfied. I would recommend them 100%.

I found Frontpoint on the internet and I've been using them for two years now. My husband installed the device which was pretty easy for him. Their reps were also very good. Moreover, I like using the interactive features and it's convenient. I'm satisfied with everything.

My Frontpoint comes with the panel and logging online. Once I downloaded the software, it was very easy. However, I wish they included the video camera with the package. I could buy it separately, but I would've liked to buy something with everything. I have to keep figuring out what to get and I would call in for additional items. But they were very friendly and helped me out. They even provided me with discounts on some.

Frontpoint has very good customer service and they always answer their phones in a timely manner. The system works and I have no problem with the interactive features. But I made the wrong decision by choosing it for my business because I think the sensors are not designed for commercial use. It has brought nothing but headache for me. Everything worked when I first installed it but it only lasted about a month or two. Then either the sensors stop communicating or the reception is bad or something else happens. Every time I speak with them, they say they're going to send me a new sensor. However, when I put the new sensor in, it works for a while then the same thing happens over again.

Frontpoint has better quality and better reviews. I've been using them for about a year now and have an excellent experience with their reps. I've spoken with quite a few of them, from false alarms to billing questions, and they've all been nothing but helpful. I feel very secure with the system. I don't have any worries when I'm home and when I'm not. They tend to always be home on point as far as my security. So far, from customer service to the security of my house and my family, everything has been excellent with them.

Installing the Frontpoint system was easy, which is what brought me to them in the first place. After installing the sensors, I just screwed the panel into a wall and then everything was set. The people at Frontpoint have always been helpful. If they weren't able to solve my issue on my first call, they would call me back with a solution. The system makes me feel more secure as it would at least scare people away. I use my phone a lot to arm and disarm the alarm. However, I would like to be able to set off the alarm from my phone which is not a feature.

Frontpoint's sales process was really easy, but follow-up after was pretty difficult. The salesperson that I was assigned to never responded to emails and stopped answering phone calls. It came to a point where I had to call in like a new customer to finally get a hold of somebody, which was disappointing. Then, they sent the wrong panel out of the gate, and one of the sensors didn't work. It took some time to replace, but other than that, it was okay. One of our favorite features is controlling the system from anywhere. We do that all the time. One other thing I would say is that there's no easy way to go online and buy more equipment. I have to go through the whole sales process all over again.

I had a local security provider before but the system they had originally installed in the house was really obsolete so I redid the whole thing and got some surveillance cameras going from Frontpoint. I got lots of useful advice from people in their organization about how to set the system up. Their reps are also very helpful when they're available and I feel safe all those times when I'm using the system. However, in my most recent vacation, I had some trouble getting the network to stay on. The surveillance cameras and the whole system depended on wifi, but I worked out something with my provider which I thought was stable enough.

I would recommend Frontpoint. They've been very helpful when I had to reach out to them for several technical questions. The service they provided when I had an emergency was very well. I also have their app on the phone and it's very good that I am able to control the system anywhere.

I've been with Frontpoint for about a year and my experience has been good. The team would call whenever the alarm goes off and they were definitely courteous. I used to have another provider, but I didn't like their equipment when I got it, so I sent it back. Frontpoint is better because it works. The other one really didn't. The installation went fine, but the only thing I didn't like about it is the main keypad because it is big and a little outdated and the other ones are more touchscreen type. Other than that, I like the interactive feature from my phone which I use it to arm and disarm the system.

My son-in-law and daughter recommended Frontpoint. The security device was sent to me and I installed it myself. It's been good with the Frontpoint team. I had to call them when I had trouble with the device. The phone wouldn’t turn it on and off and they had to send me a little part there. I also set it off once. But that never happened with anybody breaking in and it makes me feel better having it. I’m assuming it works. It's handy to access the system anytime anywhere. We have a lot of burglaries in my area but I feel better leaving my house since Frontpoint's installation. However, one of the sensors on the wall fell off. I set it up on something and it worked the same. But I should call them and I’m sure they’d fix it.

I've had 100% positive service from Frontpoint. The company offered service - unlike ADT which I've used in the past. Frontpoint was all over me in selling the security device which pissed me off, but if a person needs one, it would be from them. Installing the Frontpoint system was as easy as it can be. Their app works good 99% of the time and the only complaint I have is that sometimes, it takes them a long time to tell me that I haven't armed my system. When I was checking my email, I got an email from them talking about service and I listed three things in that email that were problematic for me. Then just seven minutes later, I already got a call from Frontpoint who said they can take care of those things. Over a period of two weeks, they took care of two of them and over a period of four, they took care of the third. The Frontpoint guys are amazing and since the device was installed, I've had peace of mind.

I’ve had to set up my numerous sensors and when a couple of them weren’t working, customer service walked me through the whole thing. They were very professional, knowledgeable, and customer service-oriented. When they didn’t know what to do, they didn’t hesitate to just replace the whole thing. I love that because instead of leaving me in limbo, they took care of it regardless.

I had to call customer service because the materials used in my doors aren't solid wood and I had to double check to make sure that the device would still work, and it was fine. The panel had some glitches and Frontpoint ended up replacing it. That sucked but the interaction with customer support was great. I like the idea of the ease and comfort of arming and disarming the system from my phone. It's really cool and I like the convenience but it scares me because so many people get hacked and somebody could drive in a driveway and have the system programmed. I've been really fortunate that nobody has broken in. It's good to have a little bit of security or peace of mind.

I had a couple of questions when installing the security system and the people I talked to at Frontpoint were very helpful. They walked me through and sent me emails on how to install it. When I called back to activate the service, it was easy. The system was very easy to install and I never had a problem with the app. I can always unlock and lock without any problems. I feel very safe with the system. I've gone to a couple of long vacation and I've been able to check and make sure that nothing’s going on at home. It's a little bit better especially being away from home for a long time.

Frontpoint has resolved my issue in a fair manner by agreeing to refund back 100$ as per the original written agreement. Their customer service is excellent in resolving technical and administrative issues. I would recommend Frontpoint without any hesitation.

I researched home security systems online and Frontpoint came up on a website as one of the top-rated for customer service. Installing the device was very simple. I just stick up the little sensors that were sent to me on the wall, and there is a step-by-step instruction in the box on how to set it all up. Once I’ve done all that, I just need to call through the number given and they set it up so that it's activated. I was on the phone for only 10 minutes. I can arm/disarm via the app. I have Frontpoint for about a year now and so far, I haven’t had any issues or problems.

We just moved to this house and we got Frontpoint but in my prior house we had ADT. I like Frontpoint better because it's all wireless, you can do a lot of the set up yourself and their customer service has always been very responsive. Installing it was pretty easy. Most of the devices came up without an issue. I did have one problem with a garage door sensor and I did call for support on that and that was helpful.

Frontpoint is a very convenient alarm system. I've had it for a year now and their team's very professional.

The customer service from Frontpoint has been great. I talked to the guy on the phone, and he was able to set the deals and made the installation easy. I arm and disarm the system on my phone all the time, and it works out really well. It's very convenient, and it gives me peace of mind. We've had Frontpoint longer than a year now. They're a good company and I'd recommend them.

We've used Frontpoint for less than a year and I like a lot being with them. I got on the website and looked for the best security service provider and Frontpoint was Number 1. About 15 or 16 years ago, we used ADT and that security system wasn't computerized than like it is now.