Frontpoint Reviews

A waste of money and time. I've had nothing but issues with the system. I have paid the city of Phoenix 3 separate times for false alarms and they have never been able to figure out the problem. Sensor malfunctions, sensors falling off the walls and the cameras have a 10 second delay! The high tech keypad sounded like my old Commodore VIC twenty and was just as useful. (It takes a pic of whoever disarms). A great idea but so slow that you typically caught the back of the head of the person who disarmed HAHA. You could be out of my house with my laptop before my cameras notice. The picture quality was awful. The last false alarm was 5 minutes before U2 was supposed to take the stage.

I ordered system after a small break in. We discussed monthly fees but not long term contracts. I decided not to install, I called after several months to cancel only to be told I had a 3 year contract that would have to be paid over one thousand dollars. Had this been discussed during the first call I never would have ordered. Buyer beware. Very dissatisfied with this company.

Frontpoint has been a nightmare for my family. We recently moved into a 110 year old home and after 2 months at our first house with Frontpoint, I brought my system with me. When we tried to install the system, it was quickly apparent that the door sensor would not work in a recessed door to the back of the house. Frontpoint offered a few solutions, but none were practical (drilling into a 110-year old door frame to cut a space out for a sensor, drilling into a steel door, motion sensors despite large dogs, etc.).

A Frontpoint customer support supervisor reached out to me via phone, and I'm glad to report the issue has been completely resolved.

I spoke to the customer service rep, who was polite, to ask how much it would cost to cancel my service. I am selling my house and taking a traveling position with my company. If the buyers don't want to take over the 36 month contract I have to pay 80% of the balance left on, not only the equipment, but the 36 months that they claim to have paid Verizon and Security.com in advance to monitor the system. Why would you pay 3 years in advance, that is the stupidest business model I have ever heard of. What if people just stop paying them? They're out all the money they paid upfront.

I recently purchased a DIY Frontpoint security system. While discussing - negotiating - reviewing my specific needs, specific home security system set up etc, I was told many many times by the salespeople that I definitely could add an external alarm siren to my system. I made this very clear up front to the Frrontpoint sales team. They gave me a make - model # for an external siren & advised me to simply call back in when ready to order/install and it would be no problem to add an external alarm siren. Then, when I called back in a couple weeks later - the Frontpoint people - all of them - started looking, and looking and looking and discovered - just as I have - that Frontpoint offers no such external alarm option!!! So, like it or not - or whether Frontpoint wants to admit it or not - their "highly trained sales and customer service people" are flat out lying to new customers!!!

I had this alarm company for almost 3 years, almost close to renewal. I was very happy and satisfied customer till this last 2 weeks. They sent me a replacement sensor, however, it was broken and some part needs to replaced. Promised to send expedite overnight shipment, after this wait, they have not even processed and shipment didn't go thru. I have no alarm for almost a week they said there is nothing they can do but just wait. Abby was not very verify helpful. The other two rep I spoke with were nice and friendly.

Wishing we had never ever heard of this company. We have had nothing but problems since day one. This system is installed at our vacation home in Florida. In August the alarm panel went out again - 4th time in a year. With hurricane Irma approaching our area we are left with no security, no cameras, no flood sensor - leaving our home unprotected - UNACCEPTABLE. We have called the past year numerous times and are told the same thing over and over: "If you aren't physically at the panel we can't help you." Kind of defeats the purpose of having an alarm system.

After sending back faulty equipment and having at least 3 false alarms, 2 of which resulted in the police coming to our house, I am fed up with Frontpoint. The customer service reps I spoke with were always nice and helpful, but unfortunately that does not make up for terrible equipment.

I had paid this company for 6 straight months while not even having the service activated (build out on the house ran much longer than was told) but still paid them. I then had fraud on my account that was attached for the automatic payment each month and they stopped receive payment. I called them and they stated that my balance was just over $300 and if I call by the 8th of September I would not be sent to collections. Here I am on the 6th and I call to make the payment and was told that I was sent to collections with a new balance of over $1239.75. I obviously had to pay it or my credit would get crushed with a collection on there. Their customer service is garbage. Stay as far away as possible.

After getting car broken into decided to get Frontpoint Security System. After two years of making payments and 7+ hours on the phone with them I STILL HAVE A SYSTEM THAT DOES NOT WORK! I've called three times to beg to be released from my contract only to be told I can not get out of it! Worse company ever. I highly recommend anyone who need a protection NOT TO USE THEM. They send equipment and never send anyone to help if you have issues! Terrible.

The issue was resolved by the company professionally and expeditiously. Regard what happened, how they specifically responded responded was acceptable, and it displayed to us that this really is a good company with strong values with the understanding that "making it right" is what counts

We purchased this system for our business before we opened. After repeated attempts to install, and repeated conversations with "customer support" I finally gave up because I was so frustrated with trying to install this system on our doors. We have graduated door frames and the little sensors wouldn't line up properly. Then after we opened, we got so busy that I didn't realize how much time had passed and we apparently went past their allowed time to cancel. However, we NEVER ACTIVATED THE SYSTEM. They continued to charge for the monthly monitoring fee (FOR WHAT?) and when I tried to speak to someone about sending the system back and obtaining a refund, I got the runaround and no one will return my calls or emails. I would not recommend this company – never mind their rating.

Frontpoint stepped up and resolved the issue.

We were behind on our bill and emailed the customer service to let them know when the bill would be paid. Frontpoint then enabled our system to beep/sound off randomly so that we were forced to call them and tell them that our system is going off for no reason. They told us that they intentionally enable the system to go off randomly so that we are forced to call them to make payment arrangements. Unbelievable! We have a baby and Frontpoint intentionally enabled our security system to work against to make us call them. DISGUSTING company. Shame, shame, shame on you.

I recently moved and canceled my service for home security. I moved into a house with someone else who has their own system. I called and gave explicit instructions to "STOP" the automatic withdrawals from my bank account. The representative told me that normally they would request the directive in writing, but he would make an exception and terminate the account. He sent me an email confirming this.

There was numerous failures to respond to inquiries from us as the customer. The biggest is when the alarm was sounded and our phones were never called. They claimed "our logs show we called all three phones" yet ALL THREE smartphones had no missed calls. Later I confirmed that Verizon could prove they never called any of the numbers. They say they didn't send the police because the alarm was "eventually disarmed" but what if a burglar had put a gun to my wife's head to disarm the alarm? Frontpoint put my family's lives in danger. Then on MULTIPLE attempts to call and ask why they didn't call, they seldom (2 out of 8 emails/voicemails) responded because their service hours are limited. Perhaps they've got too big to handle their customers as I read all these good reviews yet we have 5-6 major failures of their service in just a few months with them.

I was quoted over $300 to install the system. When I said it was too much he went to talk to his "boss" and came back to tell me they could give it to me for $99.95 which was the price listed on the internet. Before they send you the contract so you are able to read it or terms they ask to charge your account the $95.99. I made the mistake of saying yes, then after reading the contract and the deception about the price I decided against it. The charge is still on my account 6 days later. The sales person emailed me about my decision and called to ask why I didn't want it. I thought that was excessive. So my advice is to not give them permission to charge your account until you read the contract.

If you activate your system on Day 1, this means you have 365 days of protection. If you do not activate your system you have no protection. But you pay exactly the same amount as if you had activated your system. So option #1 (activate) gives you all the protections that Frontpoint has to offer, vs. option #2 (don't activate) which gives you absolutely no protection. Frontpoint charges the same amount, regardless of whether you choose option #1 or option #2. And you're stuck in a 1-year min contract.

Update! The customer service department has reached out to me and helped me to feel more confident in the kind of service I will receive with frontpoint. They have compensated me and my equipment has been working correctly so far.

My alarm has gone off twice now and no one ever called me from the company. I called them and they say they show no alarms went off. Another strike against them. I let it go for over 2 min. Just to see if they would contact me. No one ever did.

After receiving a call from a Frontpoint representative I have to say I'm impressed. Their concern in resolving my issue was greatly welcomed. We discussed the service and how to better utilize the modules and tools at hand. I learned that 24 tech support is available through their Alarm center after hours. In the end it's all good and now I'm moving the review up to 5 stars. Frontpoint proved to me that it not only values their customers but will work with them to find a solution. Way to go a Frontpoint!

First when I called this agents was supposed to help set up the camera but he was just insulting my English skill the whole time. He didn't asked me the right question by saying to look for WSP on my Wi-Fi router instead he just asked me for the router model number so I didn't know which one he referred to the security system or the router. So as time goes on this agent requested me to sent him the picture of the router and he finally mentioned the Wi-Fi router so he asked me to go on browser to open up their page.

This is a DIY security system with phone installation support. The door sensors are a pair of flimsy, foam stickers that stick to the outside of the door and the frame. They protrude out, are quite visibly noticeable, and are easily detached. The glass break sensor did not detect clapping unless standing within 5 feet of it. So if you need this to work, you will need to buy several for your doors and windows.

Let me start by saying, anywhere that requires you to write a letter to cancel your service is a SCAM. I have now learned this valuable lesson. Another telltale sign is a long contract. Frontpoint has a minimum contract length of 3 years! That's ludicrous considering there is absolutely no reason why there should be a contract. Why shouldn't I be able to discontinue my service if I'm not happy? Anyway, the reason I'm writing this complaint is I wrote my cancellation letter and they wrote back saying my formatting wasn't correct and because of that I have to rewrite my letter. I'm not sure if this was some kind of prank, but I'd like my money refunded for the 2 months after my original cancellation letter was sent.

They only know if there is a problem with your home monitor station if 24 hours goes by and they don't receive communication from your home monitor. What this means is that if for some reason communication is lost (weak satellite signal, or cell tower problem) you could be unmonitored for up to 24 hours for break-in or fire. They have no way of knowing if your system is working for up to 24 hours between the last time your system notified them. They don't tell you this when they sell you the system. So if you think your family is protected in case of a fire, and for some reason they lost communication with your station, it could be 24 hours before you are notified. That's supposed to make you feel safe if there is a fire?

I was actually considering Frontpoint, however, the salesman tried to make me feel uncomfortable with my "manhood" when I said I wanted to speak with my wife regarding the financial commitment we would be making for this service. I was told in a sarcastic tone, "After you get your wife's permission, give us a call back." Sorry fella, I like to make sure my wife and I are on the same page when it comes to our finances and any monthly commitment we will be making with our money. Because you tried to play a sexist and douchey card with me, I will not be using your service.

I know that you should always read the fine print but everything has a military clause, for the sole reason of supporting the military lifestyle we move A LOT! Well not FRONTPOINT nope. They've looped their contract a million different ways. We as military earn the right to a lot one being a home loan. Being a specialist I took advantage of that. I bought my first home and TRUSTED the person on the other end because of the whole we understand military pitch. Turns out now that I'm having to sell my home to move back home until I get on my feet as tied to a 24month contract with these guys that want 800! For ending the contract early. So they pitch to me, "Hey you can transfer your security system which is just a toy of a security system anyway."

After I had been home for 5 minutes, I received a text stating a possible break in at my house. I called Frontpoint to see what was going on. I realized that when I entered my house and turned off my alarm, through some faulty error it came across to Frontpoint dispatch as a possible break in (even though it was just me entering my home as usual). Although during my original agreement, Frontpoint said they would make 3 separate calls before they dispatched the police, they did not try to contact me; I know because I was in my house and my phone nor my cell phone rang. The Police were dispatched. I asked them to cancel the call to the Police since this is the 3rd false alarm in the past 12 months.

I left a review on yelp.com, but am also leaving a review here due to continued harassment from this company. Called them 5 days ago, spoke to a salesperson. Received an email quote. The next day, Saturday, I called to ask for clarification regarding the quote. Nobody answered the phone, I left no message. During the course of that day, I received eight phone calls from Frontpoint but they did not leave voicemails which very unprofessional. I then started receiving numerous emails spams from this company relentlessly harassing me.

My ex husband and I purchased the Frontpoint system over 2.5 years ago. The account was always paid up to date. When I ended my 31 year marriage due to extreme emotional abuse, I was extremely traumatized, and in deep grieving. My alarm system went off, and instead of calling my daughter, they called my ex. Triggering a terrible reaction. I called them, explained the situation, and asked them to please remove his name from the contact list.

I got Frontpoint for a home we were listing for sale because of so many good reviews. When I contacted frontpoint and explained we might sell the house during the year of service that frontpoint required we sign up for, I was assured by the frontpoint salesman on the phone that if we sold the house the year long monitoring agreement could be easily transitioned to the new owner, and was never told there was any cost associated with this. House sold. New owner wants the monitoring service, we contact Frontpoint and it takes nearly 3 weeks for them to get us the electronic signed paperwork to transition the account over to the new owner. I get confirmation we both signed and am charged a $69 service fee for transitioning the service.

My wife read some good reviews about Frontpoint on the internet and we got them for our home security system. When I first started the service, I felt that the customer service representative was a little young and not quite sure how to interact with me. She was asking me how many services I wanted or how many windows there were. This is the first home security system that we put in place so I wasn’t sure on the details and I was looking for her directions to see how many sensors or what kind of devices Frontpoint would recommended. So that was a little bit of a problem but we got through it and it was no problem after that.

I've been using Frontpoint for my business' security for close to a year now. After being broken into twice, I got cameras. And then after getting broke into the third time, I got the alarm. We had challenges during the installation, but they were not that hard. The seals on the door didn't quite fit right and we improvised by adding a little foam to make them connect better.

I switched to Frontpoint and my experience when installing my Frontpoint security device was perfect. I installed it myself and didn't run into any issues at all. It was easy and straightforward.

Frontpoint has been a much better service than my previous one which was ADT. The installation took less than an hour and was very good. I installed it myself and then called the help line to connect up a few sensors, and they were very helpful. I use Frontpoint’s interactive features and it's one of the clear reasons why I picked them. I feel that I’m a lot more in control with my system. I can check it any time on my phone and it’s just a much more seamless interaction that I’m having. Before, I had no real visibility except for when I was home. The service of Frontpoint that I've received from the initial installation until today has been excellent. Everyone I’ve spoken to has been very helpful and very polite. They are professional and know what they are talking about which is a big plus.

I recently had a situation that Frontpoint haven't gotten back to me on, where my fire alarm was triggered. It was a false alarm. The smoke was coming from my fireplace and it's not uncommon problem that we have with this particular wood stove. But as far as the alarm system is concerned, it was a valid alarm. And when the smoke alarm triggered, the panel locked our doors. I've spoken to them a couple of times on that and they said they're researching it but I haven't heard anything.

Installing my Frontpoint system was very easy. The instructions were good. Frontpoint also has a topnotch customer service. Anytime that I’ve had to call, they’ve been really, really good. I would recommend them.

I've used Frontpoint home security for almost a year. The staff has been very pleasant to work with and very helpful. They've addressed any issues I’ve had. Installing the device was relatively easy though some of the connections were a little hard to line up on windows. I think it should have come with more of the little sticky pads. Being able to access and control my security system on the go has been good but limited. Still, it's nice to be able to see what's going on from anywhere. I don't know if Frontpoint really makes anything safer, but it definitely helps document the comings and goings, which has been helpful. Hopefully it's acting as a deterrent, but there’s no way to validate that.

I've been using Frontpoint for approximately nine months to a year. It was very easy to install. I have the app as well, and it's wonderful. Their customer service is superb. I've already recommended Frontpoint to a friend who had installed it too.

It has been a little bit under a year since using Frontpoint and everything has been great. Their security device was easy to install too.

I've been using Frontpoint for a year now. I like their do-it-yourself aspects wherein they just send everything to set up. No one has to come in and I don't have to schedule any appointments. The set up was easy and simple. I use their app too and it works great. And, their reps were very helpful, nice and knowledgeable. My interactions with them have been great.

It was between the reviews and the fact that it was easy to install that we chose Frontpoint. We also had the choice on how we wanted to use it. Everything was positive. Also, their people have always provided very good customer service. During installation and every time we had a question, they have always been there. They are very likely and easy to talk to. Online, they would notify us if there was any problem. I like that the system lets us know every time the door and windows are open and tells you which one. They also have nice signs for you to put out in the yard and stickers for the windows. We feel better that we have it because it's working. Every time we go out, we put it on and we feel like we're protected. Frontpoint is a great company to help protect your home and yourself.

I learned about Frontpoint when I was doing an internet research. I have talked to their reps when I set up their system and the process has been fine.

It was a bit more difficult to install our security device because one of my doors is kind of offset from the frame. I needed to add a couple of extra sticky pads to have the sensors stick out of my door during installation. I called Frontpoint to tell them and they immediately sent out more sticky pads for free so I didn't have to buy any. Also, the smartphone app is very nice. It comes most handy when I'm in the car leaving for work. I can also use it when I'm in bed.

One of my customers uses Frontpoint and he gave me a referral. When I first got the system, I was thinking about cancelling. I called them up and they were simple and straightforward. They lowered my bill and customized everything to exactly what I needed. It's a good system. Installation was simple since everything is labeled clearly. All you have to do is place them on the wall, doors, or windows. The interactive feature is also very convenient. I have been using them in my business for almost a year.

I've used Frontpoint for a little over a year. My friend referred me to them. Everything was great. The installation was easy. They sent everything and I was able to set the system up myself. Any time they've had to call me for an alarm going off or I've had to call them, there have been no problems at all. I like knowing that I can access and control my system. The great thing about this feature is that if I forget to set the alarm, my phone will give me an alert when I drive away from home. On the whole, my Frontpoint security system was easy, simple, and great to use.

Before we moved, we had ADT at our old house and it's been about a year now since we switched to Frontpoint. Its difference with our ADT was that with our ADT, everything was wired to the house while Frontpoint, like all the ones that we installed ourselves, we only got doors, glass break, and motion sensors. I've always felt like do I arm it and then go drop a glass and make sure that the glass break is still working? Other than that, installing the system was very easy and it's very nice talking to their staff.

I had ADT before and Frontpoint did the service better. It's easy to use because it's a different system and I find Frontpoint more responsive. For the most part, I found them knowledgeable and they helped solve my problems. The installation was a little tricky. I might have thought I understood what I was supposed to do but I didn't exactly. But then when I called, someone walked me through it and it worked out. I love it and it's very convenient.

I did an online research about home security systems when I was moving my home last year and my research indicated that Frontpoint was one of the top providers. I also like their wireless capabilities so I decided to give them a try. So far, my experience has been very good and the security device was simple to install. The service is fine, overall. Customer support is good and their technical support is great.

The installation process was a breeze and the Frontpoint team has always been very friendly when I've called and very patient when we've had the odd false alarm. The only thing is one of the last software updates was a bit strange. The way when you armed the system, the lights are completely different to the way it used to be so it's a bit confusing. I gave that feedback to Frontpoint and at least I felt like I was heard.

One of the reasons that I bought Frontpoint was because I've read everything about the installation that it is super easy. And it was. When I had one sensor that wasn't working, I called them and they rectified that right away. I and especially my wife definitely have more peace of mind because we have Frontpoint. It's an easy system to use. I'm totally happy with it and I'm gonna stay with it for a long time. I'll be upgrading to the outside video cam later this year.

We purchased the Frontpoint system about a month before we moved into the house because we were trying to take advantage of a promotion that they were offering. The initial sales rep that I dealt with was very friendly and knowledgeable and their team called me every few weeks to see if we were ready to set up the system. They were really proactive with making sure that we had all the help we needed in order to set it up.

The Frontpoint system needs very easy installation. They also have good customer support and good response time. I called at the beginning about some sensors and a motion detector which were too sensitive and they were dealt with pretty good so I'm happy with that. I use my mobile to control the system quite a lot and that one's easy, too. I don't have any issues with it. The only concern I have is the noise level. It seems not very loud if we stay on the second level and I think it can be louder. Other than that, Frontpoint is good and I'm happy with it. I feel much better when I am away because I have it.

My Frontpoint security system was installed a year ago and the installation was easy. I'm pretty satisfied with the service and I feel secure. Everyone feels a little bit safer when they have a security system in their house. The system is very simple, easy to use and to understand. I use the interactive feature on my tablet and it's very useful and also easy and simple.

Installing the Frontpoint system was very easy. I called them and they walked me through sensor by sensor and the activation. They made sure it was registering on their end and we kept the system going. I didn't have any issues ever since. The app on the phone is decent and I use it all the time. It has most of the controls that you would expect a phone app to have. I can't get to pulling the notification settings on the app but I can easily access that on the web portal.

I got Frontpoint for my business and it was easy to install. However, my experience with them has been a little frustrating. They have the devices stuck on the wall, but one didn't stick and fell off so I had to glue them on. Then when the alarm went off, they called me and said, "Is everything okay there?" like I'm at home, but I was on a midnight run when that happened. They didn't seem to know what was going on, but they are fine when asking for help with setting up new devices. Although Frontpoint is definitely cheaper, my previous service from ADT is better because they were more towards businesses unlike Frontpoint, which is more for home use.

The installation of our Frontpoint system was very easy and it was very self-explanatory. So far, I've used their interactive features and I find it easy. My interaction with their reps went really well. Compared to other companies, their customer service is really good because they’re always there if I ever have a question and they’re easy to reach, and that’s really important in the security business. In fact, they have one of the best customer service.

I have Frontpoint for a little over a year and I like them. It was easy installing the system and someone over the phone ran me through it. I also talked to them a couple of times when we added a few sensors and everyone's very nice over the phone. I use the app on my phone all the time and it's super convenient.

Installing the device was a little challenging because I had to do it on my own, but I was able to figure it out at least and their team was good. They walked me through how to install things. I also have the mobile app and it's excellent. Frontpoint gives me a sense of security and I’ve been very happy with it. However, I had ordered it for two houses and it works for this house but wouldn’t for my other house.

I was referred by a friend to Frontpoint. Installation was simple and hassle-free. Customer service is reliable, helpful, clear and consistent. I feel slightly more secure having the security system. Good quality, reliable and simple.

The installation of my device was easy. Plus, we use the app regularly and I love it. Also, working with the Frontpoint team has been great.

I had done some research online and found the reviews for Frontpoint. I signed up with them after I did some more investigating. The installation was very simple and there was a technician on the line who guided me through it. The team at Frontpoint has been very helpful and supportive. Any time we have a false alarm, which is all we’ve had at this point, they’ve very prompt. They call right away and make sure that there’s no problem. I also use the mobile app off my phone all the time and if I wasn’t able to do that, I probably would not have Frontpoint. I have recommended Frontpoint to friends. The experience with them has all been really good. Their system is simple and effective and customer service is off the charts.

I used ASG before and Frontpoint is much better. They're very good and that's why I keep them. Installing the device was easy as pie and it's been great overall.

Frontpoint is our first home security and we've had them for at least a year. The installation was pretty simple and the Frontpoint team has been pretty nice. A couple of times the alarm goes off because we forget it's on when we get home and we set it off but they've always been really good with it. We have used the app before and it wasn't bad.

We had ADT before but they would not work with me to secure the detached garage that I built so we switched to Frontpoint. They're easier to work with and I didn’t run into any issues when I installed their system. I need to drill holes and put things in door jambs but it wasn’t complicated. After it was installed I called them and they worked with me for half an hour, and then it was up and running. I like the fact that there’s comfort in knowing that there's an alarm system in our home. Nonetheless, I would like to do more towards turning the lights on and off but so far, we’re happy with them. I have recommended them to friends.

Installing the Frontpoint device was nice and easy. Everything was nice, clear and it came to my house with good directions. I've only called the team twice. Once was for the actual purchase and setup and the second one was to get a different door sensor for a garage door. They went above and beyond to make me happy and every time I call, everyone was very nice. We moved up from the city into the country and being home alone is one of her biggest fears. Now, my wife has a huge sense of security and Frontpoint gives that comfortable feeling.

The Frontpoint device is easy to install. Just take the tape off the back, put the sensor next to the other sensor, go to the next door and it programs itself. So when I put it all up it's ready to go, then I turn on the other thing and it runs through a systems check and tests everything to make sure all those sensors that I put up are there. Then I start naming them so that the surveillance has the right name and that's it. If I need more stuff, I can order it. Customer service is more than willing to help. At first though, they were hyperactive on any alarms that I get like if I don’t turn the alarm off in a minute, they're calling the police. I had to calm them down and tell them to not call the police that fast because first of all, I don’t know what's going on. I got a teenager at home and it could be very much that he just walked out the door and didn’t turn the alarm off. Other than that, they have been really nice.

I feel better with the Frontpoint security device. However, one thing that I didn't like about Frontpoint was the initial sales contact was pushy. He said, "If you don't take it now, then you're not gonna get it for this price." I told him I was gonna call him back. And if he couldn't get it to me for the price, then I just wouldn't get it. I think they should give me 48 hours. I wanted to find out about it. Plus, my husband was out of town at that time and I wanted to discuss it with him. I didn't want to just jump into one. But other than that, everything has been great. I'd recommend Frontpoint.

Every time I've called Frontpoint, they've answered my questions. And then whenever I've had defective products, they walked me through fixing them or when I had to return the motion sensor because I didn't want it, I returned it with no problems.

We've had a great experience so far. If there's an issue, Frontpoint helped us and it's fine. The installation of my system was fast, very simple and I love the interactive features. We have talked about Frontpoint to many friends.

We've been using Frontpoint for six months now and it's dramatically better compared to our previous security provider. My husband installed the device and it was very simple. There were a couple of problems that we've had but their team immediately took care of them. We were missing one of the alarms for the door and they sent it out within the week that we called. We also had something that went off when it shouldn't have and that was fixed immediately, as well. We like very much that it's all online. I can set it when I'm out of the house and I forgot to set it. Also, I can turn off the alarm before I enter when I'm turning a lot of groceries into the house. And definitely, a highlight for us is the service within the company. We're completely happy with Frontpoint.

The Frontpoint device is easy and straightforward to install. The smart app is a great feature. I use it to activate or deactivate the security and I picked it up just because it has flexibility. I'm happy with Frontpoint.

I didn’t want a system that was connected to a telephone line. I did internet research and based on the cost of cellular-based security systems, Frontpoint was rated number one under Google. Installation was really cool and went like a breeze. Frontpoint gave all the sticky stuff to make the two fire alarms, motion sensor, and all the door sensors stick to the wall. Everything is still held up there.

I had a fine experience with Frontpoint. In fact, I wanted to call them and see about picking up more items for the house. I had ADT before but Frontpoint was a little bit more economical to establish initially. Installation was very easy, and their reps were friendly and helpful. I use their interactive feature on my phone and it works fine. It's extremely helpful and convenient. Also, we relocated to a new home and resetting the sensors went very well.

Our experience with Frontpoint has been good. We've had a problem with our panel not updating but they sent us a new one the next day. So, that was great. Its installation was easy and they would offer help if I needed it. Their reps were able answer every question that I had. I thought they were weird questions sometimes but they knew how to answer. It was nice having problems that they knew about and none that they didn't know about. We only use the app in arming and disarming the system, and it's nice being able to do that. My favorite part is the notifications. If I get so far away from the house, it'll tell me if I set the alarm or not. I really like that because I've never had a security system ever in my life, so it's hard to transition to remembering to set the alarm every single time.

My son bought Frontpoint and had it installed for us because we’ve been robbed and he didn’t like the idea that we didn’t have a security system anymore. I had questions when I got my device and the Frontpoint team was very helpful in answering. I feel much better and secure with their device installed and I’d recommend them.

We've been using Frontpoint for almost a year now and so far, our experience has been good other than the fact that we can’t use our interior sensors. I watched my husband install it and he didn’t seem to have too many issues with it even if he’s not very savvy with that stuff. Their reps have been friendly and were able to answer most of my questions. We did have an issue though with our system that nobody could really answer and it hasn’t been fixed but it’s okay. It’s not the end of the world. We arm or disarm the system on our phone and then we use the console at the front door. It’s super convenient because we often forget to arm it when we leave, so we can just do it wherever on the phone. However, one hiccup that we have was when I arm it from my phone in the “Stay” mode, sometimes it arms it in the “Away” mode and that turns our sensors on. Other than that, we’ve had a great experience.

We've had Frontpoint for less than a year, but ever since we got it, I feel very safe. Installation has been easy, too. Although we haven’t turned the security device on because the kids have been out of school for three weeks.

We've been using Frontpoint for a year and the service is better than the other system we had before. We inherited the previous system when we bought the house and it had been installed years ago. So, it’s like a Model T Ford versus a modern day car, and it was totally different. The installation of the Frontpoint device didn’t take long and it was easy. We arm and disarm the system from our phone and it certainly makes things easy.

The guys at Frontpoint are pretty easy going. When I've called, they actually took care of me. They bend over backwards to take care of the customer. I haven't really installed it yet because doing the installation myself is not my cup of tea. I found Frontpoint online and they had higher rating than what ADT was getting. Frontpoint gave me an indoor camera. I hooked it up for a while, and it has night vision and records which is nice to have. I got online and it works as far as getting online and looking in the house. They’re a topnotch company in my book.

Frontpoint installation was very easy and their reps have been very good. We arm and disarm the system on the mobile which is convenient. When we were purchasing the system, we were told that anything less than 40 pounds shouldn't trigger anything. However, we've been getting some false alarms. I wish the product wouldn't have that because of police cars that have to pull up while we're away. And, we've gotten warnings about charges next time there'll be a false alarm. I'm a little bit less positive about the product itself but the customer support has been great.

First, this monitoring system is NOT for those who may be disabled/handicapped as I have found out. I have mobility issues and have in pain almost all the time. I experienced a great number of camera issues, again, being transferred from tech to tech is not my idea of a fun day. I do realize they were trying to help out however, I was being asked to do tasks that I am unable to perform, with that being said I had to return the camera since this is now not an option for me. Please think it through before making a decision into purchasing a monitoring system.

I hit the review websites and everybody said that Frontpoint's customer service was second to none. But they have exceeded our expectations as far as customer service goes. They were every bit as attentive and there for us. They walked us through the setup. Installation was super easy. The one time that our alarm went off they were lovely and wonderful and thank God it wasn’t anything. Our cat set off the motion detector, but they were great. We have recommended them and as a result, our neighbor got our system.

When I got Frontpoint, I tested and activated it, and there hasn’t been an issue. They’re a good company. There’s a lot of responsiveness from their people. People will call and follow-up and see how I'm doing and see what’s going on. I haven’t turned it on so they were checking why I'm paying but not using all the advantages. So, it’s less of an act of a company that just goes out to please people. They are dedicated to getting the stuff done right so far. But that said, I haven’t had any reason to challenge an alarm that doesn’t really get used. We live in a reasonably safe and secluded neighborhood. We haven’t been robbed. So, there’s been no real way to test if it works.

I started with Frontpoint in January last year and the installation is good. It’s been there since then and the glue or tape they come with is pretty good. Lucky me, I never had to use it since I never had a situation in the house. Using automatic payments has always been the amount it is, no increase out of nowhere. Definitely, the first year was great.

So far, Frontpoint service has been fine. It was easy to set the system up. They were helpful when we had some questions. We have accidentally tripped the service a couple of times and they have been very responsive in reaching out to us quickly to make sure everything is okay.

After reviewing a large number of home alarm companies, I had decided to go with Frontpoint based on ratings and overwhelming, positive reviews. We were in the process of purchasing a new home and had ordered the system a few weeks from closing. I had asked the sales rep if this would be an issue. He confidently responded that this would not be an issue. He would set up a reminder to mail out the security system a few days prior to the closing. This didn't happen as I received an email while I was out of country traveling stating that the system had been delivered (2 weeks early). I had to email our realtor to make a special trip out to pick up the system on the front porch. Really, this was no big issue more than just inconvenient...

We live in a fairly stable neighborhood, but a family that bought a house across from ours had a break-in in the midst of their move. I thought it was time to do something and it was more for the fire protection than security itself that I wanted to get a system. I did an online search of security systems and looked at reviews. In our area, Frontpoint had very high reviews. Of 10 companies that were reviewed, it was number nine.

I got Frontpoint at the beginning of this year. I called in when I was installing the system and the gentleman helped me with the whole process and after we were done, he tested each area to make sure the system's working and it was. I was out of town and before I left, I turned the security system on but the back door never activated then some weird flag code came up. I was already out of town for several days when I decided to look at it and noticed the weird wording. The security system was registering an event that should've required a phone call to me and it didn't. The alarm never triggered. If I had known within five minutes that the backdoor didn't execute the way it should have, I would've gone home and tried to figure out the problem.

I've been using their services for eight months. Installing the device was easy and the Frontpoint app is good.

In a previous home, I used ADT and growing up, my parents used ADT. We wanted to do our own installation in our current home so we got Frontpoint. We also have an older home and we had to pull out an old security system and all the holes and stuff on the wall were very intrusive. So, we went for something that was less invasive to the home structure. Additionally, even with the organizational discount with ADT, Frontpoint is still less expensive. We also paid ADT a sizeable amount to get out of our contract with them while with Frontpoint, there's no contract.

I don’t have a problem with Frontpoint so far. It's fine and I would recommend it.

I looked up about Frontpoint online and they seemed like the right fit. The system was real easy to install and self-explanatory. The app is also easy to use and pretty simple. We use it all the time. Overall, it's been a positive experience. Unfortunately, we can't upgrade. They require us to purchase our cameras upfront and they don’t have a payment plan. The other companies we've looked at were all willing to take payments and put it over the first couple of months. Frontpoint is the only company that requires that we make a full payment for their cameras or they’ll add it to our plan. We didn’t like that, so we'll probably go to another company in the future.

We had one issue with the main monitor, so Frontpoint had to resend that out and then they walked us through how to link all the other sensors. There's a few glitches here and there, but for the most part, it's pretty simple and we're happy. We've had a few cases where we had to call, and it seemed like it's been a fairly timely response.

Frontpoint's customer service has been pretty helpful. I’d call if I have any issues and they’re able to answer my questions right away. I also have the app and it’s good that I can access the system anywhere.

Between Frontpoint security and my dog, I feel pretty good. I've had Frontpoint for a year now and have been real happy. They helped me install the system over the phone and so I was real happy with that. I've recommended them to a friend.

I've been with Frontpoint for a year now and their customer service reps have been professional and courteous. There was a time when I hit one of the system's front buttons and it activated something and started alarming. I told them to get me someone who can solve my problem quicker because I was getting frustrated with it, and they did okay. The mobile alarm app makes the system easier to use.

I've been with Frontpoint for about a year. The installation of the system was easy and they explained it on the phone. When I've got an issue with one of the motion detectors, they replaced it. They solved my problem real quick. Frontpoint makes me feel better because when I have to leave home, I can be assured I'll be notified if someone breaks in.

I arm and disarm my Frontpoint system on my phone and I like that. It's a really good feature. But yesterday when I came home, I had to install a new app. I called them, they went through it with me and everything worked out. But on the bottom of my control panel, the lights used to be red when it was armed. After they did a software update, the lights don't turn red on the bottom of my panel anymore. I've probably got to call them and go through it with a tech. But I've been satisfied with my system and I'm happy with it, so far. I don't have to worry if I go out somewhere. I've set the alarm off a couple of times and they're pretty accurate about calling me within a minute. They've been really good to work with and it's been a good product.

I've been using Frontpoint for one year. Installing the device was fairly easy and so far I've had good interactions with Frontpoint reps who have been friendly.

A friend of ours told had Frontpoint and told us about it. Installing the device was easy and basic. Their people walked me through everything and answered all my questions. The last interaction I had with them was about installing an electronic door lock and they walked me right through that. I arm and disarm the device from my phone and it's great.

The Frontpoint team has always been friendly and professional. We've been using Frontpoint for a year. It was do-it-yourself, installing the Frontpoint device was very simple and easy. The device is like a second set of eyes that can see. I’ve armed and disarmed the system on my phone only, and it’s great.

Before we installed Frontpoint, we had two Labrador Retrievers. They let the bad guy in and these guys took some things. I had no problem installing Frontpoint. It's real easy. We have the system for about a year now. No one ever broke in the house since so I've never really have to use it yet but it's good for peace of mind.

It's been going on a year since we started using Frontpoint and so far our experience with it is very positive. We're happy with Frontpoint and I'd recommend it. Their customer service is very responsive.

The setup of the Frontpoint system was straightforward, to the point, honest and quite helpful. However, it would be nice if they would do their pricing in Canadian dollars. The fact that I have to bear the risk of the exchange rate going up and down is something they could look at, but all in all, I'm quite happy.

Installing the Frontpoint device was fast and simple. The only bad part is the sticky stuff they gave me to put on the walls don’t hold the big glass breaker and the front door sensor kept coming down, too, so I had to use some Velcro. Even though I know that’s going to mess the wall up, that’s what would hold it perfectly.

The installation was relatively easy because I didn't have to have anybody come out to help. I'm glad that I had my boyfriend there because he knew how to do it since he has a security system. But had I not had him, it still would've been relatively easy. Their team was really reactive if I called and had a question. They worked with me and were helpful. It is a nice advantage to be able to access and control the system anytime and anywhere. I don't need it, but if I did, I'm glad that I at least have the option.

Frontpoint had the best reviews. When I installed their device, I had on-the-phone instruction and their reps were very helpful and patient. I've also called in on two prior occasions pertaining to getting additional sensors and they directed me to the right department that deals with that. They were polite and courteous. I got the app on my phone and use it every day. I usually activate it when I leave the house and when I’m away from home, I look if there are any changes. I’m very pleased with the service that Frontpoint provides.

Frontpoint works great. I have the service since October and I really haven’t had any complaints. I turn it off and on with my phone all the time. I hardly ever use the keypad. Recently, the battery in our keypad went dead and so Frontpoint shipped us a new one out right away. The representative talked me through how to replace it. It was super easy and was a good experience. The only thing I thought that was weird is when I arm the system at night. There is a silent arming option. When I do that, it doesn’t silent arm. It beeps and makes a bunch of noise.

I searched Frontpoint online and they got good rating and reviews. I got their system and the installation was efficient and very easy. The support line was very good. I have no complaints at all and I would recommend them.

I used ADT before at my old house but Frontpoint's system is really simple and easier to use. I installed it in a heartbeat. We called them up, had the sensors activated and the system hooked up on our phones and emails. The Frontpoint reps have always been friendly, helpful and knew exactly what they were talking about even if I only had three interactions with them.

I’ve had a great experience with Frontpoint, so far. Any issues that I’ve had, I've been able to reach them. One time they were offline but I understand that. When I had some new windows put in and I had to redo everything, I called for some instructions and everything's been really good. I've been happy. I would most certainly recommend them.

With our previous provider, we had false alarms like crazy. Their equipment was faulty and it was not a good experience. Frontpoint is remarkably better than what we had before. I did the self install so they just mailed me everything, then I just had to call and get it set up. It was really easy and convenient, and I didn’t have to worry about scheduling an appointment. I only had to interact with somebody twice, and that was initially when I was calling to gather information and when I was doing the install. Both times, they were really professional and knowledgeable. They answered all my questions appropriately and did their jobs pretty well. I use the alarm from my phone all the time and I love it. It’s affordable and it does what it’s supposed to do.

I installed the Frontpoint device easily and their customer service was very helpful and patient. They really walked me through step by step. But one time, it wasn't working when I was out of the country when I needed it the most to monitor my house on my phone. All the activity was not updating on my phone at all so I couldn’t tell whether my house sitter was in my house and when she came in or out. The issue got fixed within the 24 hours after I reported it, but then I already lost four to five days of security monitoring. I asked them if they knew what happened and they couldn't tell me. Also, I was supposed to get a refund on one of my months but that never came through. Other than that, I'm happy with them.

I've been using Frontpoint for just under a year and have recommended it to a friend. When I had the trial version I was able to use the app and it was nice.

We have FrontPoint for a little less than a year now. The installation of the device was really easy and we had no problem putting the sensors on to the position they needed to be in, so it was good.

The Frontpoint device was very easy to install. It had good instructions and I had a lot of help from customer service. I love it that I can control the security system through my phone. It does the job, easy to use and I'm very satisfied.

We had had a burglary occur at our former house which was one of the things that made us pick up the Frontpoint system. Since that time we've felt a lot more safe. My satisfaction with the service has been very good so far. We use the mobile app all the time. Being able to control the system from the phone is one of the reasons why we liked the system so much. I recommended it to my father and then he bought a system as well. I'd like to see them bring down the prices though overall it's been a good experience.

FrontPoint has a good rate and installation was very easy. One time I pressed the motion button and it went off on us. Another time my step-daughter came in and the alarm went off and everything went smooth dealing with their team. I forgot my voice password, and they sent the police which was good to know that they actually send the cops. Everything's been good so far.

A good friend of ours used Frontpoint when we were looking to get a security system and we were not aware of Frontpoint initially. Then in discussions with them, they brought up Frontpoint and I checked it out and I decided to go with Frontpoint. The initial salesperson that I had with Frontpoint was helpful and answered any questions that I had. Also, installing the device was pretty straightforward. I just followed the instructions and it seemed to work fine and dandy. My wife set it up early on in the process and I got a call from Frontpoint wanting to make sure that everything was all right. They also asked me the appropriate questions to identify myself, and so I’m very pleased with how it’s going.

We've been using Frontpoint for a year. Installing the security device was really easy as it was all wireless. It's really useful being able to access and control our system on the go especially when we forget to arm the alarm. Since having our Frontpoint security device, my family and home are more secured, and we have peace of mind also. Everything has been great with the exception of the panel. It tends to freeze over, and we would either have to wait or use our phone to disarm it but I haven't had the opportunity to actually contact them yet.

I like Frontpoint very well and I've had it for almost a year now. Installation was very simple and their reps were very friendly and helpful. I love their interactive features. It’s good. I'd definitely recommend them.

I use Frontpoint's app and it's great. I love it! I've been using Frontpoint for less than a year and I feel more secure when I go out of town because I got it. Their customer service has always been great every time I've called in.

My husband had seen Frontpoint's reviews and said that it was the best one and then he also heard that it was better than ADT, so he wanted to try it out. Every time I call Frontpoint, everyone’s very happy. Installing our device was very easy and I feel safer since its installation. They automatically send us alerts and I normally lock it from my phone when I’m leaving the house. The only issue that I’ve had is that the main thing where we put our pin in freezes up sometimes, so we have to use our phone to disarm it. Other than that, I like the system and it's great. I actually want to upgrade.

If you're in the basic plan the police wouldn't be called if someone comes in and they smash the system within the first 30 seconds. But with the premium plan, the plan I'm on, Frontpoint uses an algorithm and they call anyway if that were to happen. My only complaint is how much more you have to pay for the feature. I really think that should be on the minimum plan. It wasn’t enough to make me switch systems but that is something that I was very mad about. But other than that I've had a good experience with Frontpoint. Customer service reps were helpful. The app is intuitive and easy to use. I don’t really use the remote access as much unless I'm out of town, but it is really helpful.

It has just been over a year that I've been using the services of Frontpoint. It was easy for me to install the security device, but I work in a hardware store, so stuff like that is natural for me. Nevertheless, the average consumer would have a very easy time installing their product. The customer service reps were great and answered any questions I had. From what I dealt with, their customer service was a real plus. I got one piece of faulty equipment and they replaced it right away, no questions asked. I use their app and it seems basic and straightforward to me. It doesn't have any bells or whistles, but I don't necessarily think that it needs to, since it gets me what I need to do.

I've been using Frontpoint for two years now and it has been very good. I had a pretty good system here but it was hard wired and landline and I wanted to change to a cellphone type system so I went with Frontpoint. They sent me all the stuff for installation, and I put it on the windows. I called them several times and had different questions for setting up the camera and different things and they were always very responsive and helpful. They're very professional and the system really works. Their app is good but I'm always worried about hackers a little bit, 'cause if I can do it, somebody else can do it. But I haven't had any problem yet. Other than that, I've been very happy with them. They've done a good job.

We've been using Frontpoint for about a year now and so far, so good. Installing it was so easy. The only thing we've had to do was put some of the stickers on the sensors. However, we had to call about a month ago and ask them to send me more stickers, 'cause they were falling off the wall. We also use the app in our phones in setting the alarm because a lot of times we forget to and we'll be in the car some place and remember we need to set it.

The Frontpoint system has only a couple of options, but it's all cloud-based so the only concern is its latency. But for how much it cost and what it is, there should be a bit more options on the camera integration or an NVR option for something a little bit more robust that one can log into their house.

Installing the Frontpoint devices was very simple. I saw the videos and they were all helpful and I took time to identify the locations in my windows and patio doors. I need a flat surface to install it but window frames are not really flat. However, the glue is really sticky. It's good in sticking to the surface, even partially. The only minor issue I've had is that if you put the glue accidentally it's very hard to remove so if I put it wrongly, then there is no other option. All of us in the family use their app on our iPhones and it's convenient and easy to use. One time, I had set it as "Away" but we were all home. As soon as we moved, we got a call and they answered right away.

My Frontpoint security device was easy to install. Their team calls me whenever I set the alarm off and my interactions with them have always been positive. I've had good support. I use the app on my phone and it's good to be able to access the system anytime and anywhere.

I've been using Frontpoint for about a year now. Installation of their device was straightforward. I'm a software engineer, so it's just like plug and play. Their customer service reps are very responsive. We mainly use their interactive features for arming and disarming the system. It’s good and it accomplishes what it said it would do.

My Frontpoint installation experience was fine. Each representative was very helpful and knowledgeable about the installation process. However, when I decided to turn on the alarm upon entering my apartment, it would freeze and I couldn’t turn it off and it would go off. I called and their rep said it’s because my device needed to be updated. So they helped me through that process and I haven’t had any issues since. Their reps were personable, knowledgeable, patient and prompt with good customer service skills. Since installing our Frontpoint system, I feel safe. It was a great experience.

Having the Frontpoint security device gives me peace especially at night. Whenever the alarm goes off for whatever reason, they call me. We also have the application installed and it's pretty good. Great service.

I got the Frontpoint security service in the early part of the year. Installing my security device was fine. But I haven't used the service for a few months, and I'd like to know if I could cancel the service if I wanted to do so or just put it on hold.

When we had a couple of issues with the Frontpoint system, it was resolved really quickly. Their reps were very polite and professional. For about a year now, we've been using Frontpoint's services. We use their app and it's very user-friendly. It's great to be able to have access to the system and the app was the easiest way to do it. I seldom ever use the keypad. I'm very happy with Frontpoint.

I have two systems from Frontpoint and the installation of one of them was extremely troublesome. It took every six months of calls to get it rectified so we didn't have security a lot of the time. With all of those issues that we had with Frontpoint, I would not recommend them.

I live alone now. My husband passed away about a year ago and that's why I had Frontpoint's security system installed. Overall, they've been okay. Everything's been fine with the team at Frontpoint. I had a friend install the security device for me. This was done at one time and there was no problem. I've armed or disarmed my system using my phone or computer just one time or two, and it's probably to my advantage to be able to do that.

Frontpoint was one of the best on the internet, so I went with them. I've been with them for a little over a year now. At first, I had a little bit of trouble in aligning some things up. So I called and someone stayed on the phone with me and walked me through the whole process and it works perfectly. I use my phone to arm and disarm it all the time. When we went on vacation, it was perfect. We had somebody watch the house and I could tell everything was all right or if somebody needed to check something. I love it. I feel much more secured with it, especially when I'm home and I turn it on. I live by myself and I feel better about leaving the house because I feel that it's protected. It's working well for me and I've had a very good experience with the alarm system.

Frontpoint was our first home security provider. Their team was very informative and they helped me make a good buying decision. We installed the device ourselves. I had a few issues, I called and they were helpful and quick to answer the phone and helped me get through the few things that I needed help with. I called them a couple of times at the beginning and was happy with their response rate. We use the app on our phones to turn the alarm on and off as needed and I love it. It's one of the reasons why we chose them. I have the text they send me when I have left my geo-fence and it lets me know that I forgot to arm the house. I feel a lot better since I'm alone a lot while my husband travels.

The Frontpoint device was easy to install. I feel safer with it and I like its feature where I can program the device to let me know when the doors are open because we just had a baby. If she gets bigger, I'll be able to hear when the door is open in case she tries to get out on her own. One time, the alarm went off and I had to talk to the Frontpoint staff. I had a good experience talking to everybody. I also like being able to arm and disarm the device using the phone. However, when I sometimes do it from the main console, it's laggy. I prefer an improvement on that. Other than that, everything else is great.

We have had a little addition to our family about six months ago and my wife wanted to feel a little safer because there was one break-in up the street. We're in a safe neighborhood, but that still shook her. So now, my wife feels safer since having Frontpoint, though I'd be happier if they could make my rates cheaper. I use the app every day. I set my alarm while in bed at night and I'm also able to do it if I'm at work and forgot to set it. That was one of the selling points. It's everything we've looked for. I've seen the other signs from different companies out there, but Frontpoint is the new wave and we're satisfied with what they provide.

We've been with Frontpoint for 3 years. The system on the first house that we got it on was fine, but we're not really happy with our current one. Our alarm keeps going off at all hours of the night for no apparent reason, and we can't seem to get it fixed. Every time we turn it on, it wakes us up in the middle of the night, so we just don’t even turn it on anymore. We've called tech support four times now, and it just isn’t working for us. They can't figure out what's wrong with it, and we can't either.

The touchscreen monitor which was the brain of the operation was freezing. I called Frontpoint and their guy did an update to the machine. They didn't roll out the update and that was my only issue which was minor. I had to call in to get my system updated. Other than that, I’ve been pleased with Frontpoint. I use their app on my phone all the time and it's awesome. I’m also pretty pleased with the thermostat. It’s been a good experience with them.

Frontpoint was one of the best recommended security systems as per my husband's research and we're having a really good experience with them. Once when we didn't get the alarm shut off in time, they've been very courteous and very kind. Also, we both like their mobile app. It's great. If we leave the house and forget to turn the alarm on, we could do it from wherever we are. And it also alerts us if the alarm goes off. We get a text and an email. I would recommend this security system.

I've been using Frontpoint for two years now and the experience installing the device was good. I use the app daily and the only downside to it is the time that it takes for the app to update from an activity on the camera for the app to give notification.

I had Monitronics before but I had to put new windows in the house and I needed new window stickers. They said they'd ship this for $14.95. That really upset me. I said that I was only asking for half a dozen new window stickers. So, I went looking and found Frontpoint and I've been pleased with them. We arm and disarm our system when we go in and out the door and we have the mobile one that's on the key chain but we don't use it. We'd just gotten in the habit of using it right at the door.

Installing the device was easy and working with the team at Frontpoint was a great experience. They were knowledgeable and were able to answer all my queries. The app is really easy to use and I use it everyday.