Frontpoint Reviews

I first saw Frontpoint's service sticking in somebody’s window and setting up my own system was very easy. I've been with them for about a year now and everything has been fine. I'm very happy with them.

Frontpoint is my first security device and installing it was really easy. Using their interactive features is very convenient. Their team also calls every now and then if I need something. I definitely have more peace of mind having Frontpoint because it notifies me if somebody opens the door, etc.

Everybody I've talked to at Frontpoint was friendly and very professional. The system's interactive features make things very easy. We've had peace of mind and felt very secure ever since we've had the system installed.

Setting up my Frontpoint system was very easy. I had an issue with one of the sensors, called to get it swapped out and their people walked me through the whole process. Working with them was very easy and smooth. Plus, I love the app on my phone, it's great and works seamlessly. With Frontpoint, my wife and I have a sense of security and peace of mind.

We've had Frontpoint for our restaurant business since December. They've been great. If there's an alarm they always call, but they don't keep calling because I'm sure someone realizes it's my knucklehead employees that set off the alarm and don't shut it off right away. Sometimes they forget to arm it so I arm it at 2 AM from my phone and it's great that I can do that. Also, I use the device to see what's going on in our restaurant. I turn the cameras on and my employees know I'm watching, so they keep their funny business at a minimum.

Installing the Frontpoint device was easy and pretty self-explanatory. Their app works great and there's no problem with it. It definitely gives more peace of mind. Their team has been excellent too. I've been with them for almost a year now.

We had a rush of burglaries in our neighborhood that's why I put Frontpoint in. I installed the device very easily. A couple of times when my kid came home and didn't shut the alarm off, the Frontpoint team called. Then over a year ago during the time people were breaking into houses on our road, our front door was opened while I was in a football game and they again called. I left the game and the police responded but nobody was in the house. The Frontpoint app works great. When I leave, I'd stillI know my last kid is leaving at a certain time and that the alarm got set. Having the Frontpoint system gives me peace of mind.

Jessica and I have had Frontpoint since we moved in last October. Installation was very easy. The only problem was we were having a little bit of signaling error issues on the one back door. We kept having that problem where the back door wouldn't completely shut, and wasn't reading as it was shutting. After Frontpoint trying to send one signal out, they fixed the back door. They said the signal was a little receded, so they decided to send the bigger device outside, that fixed the problem, and we've never had any issues since. The team was very nice, and easy-going. Plus, I can be on the way to go out, set the system on my PIN, go to my smartphone and turn it on there, so the app is a nice feature to have. We love Frontpoint, they're there all the time.

Frontpoint is a much better system compared to a different provider that we had prior. We have Frontpoint's app on the phone and we do use it. It's a good feature. However, it would be nice if we had some window stickers. Also, we tried to call on a Saturday but their customer service wasn't open yet.

What prompted us to get a security system was a gentleman in our neighborhood who was followed and shot in his home. We thought we were happier and felt more secure when we had an alarm system before at our previous location so we decided to go back to having one. We shopped around a bit and thought that Frontpoint had the flexibility and the features that we wanted, plus it's cheaper than ADT, which we had used before. I like the fact that Frontpoint has the app to arm and disarm the security system. It is a big bonus. We had to make use of it when we were traveling and had to allow somebody into the house, who didn't know how to use an alarm system. The app worked great.

I had Brinks and ADT back and forth, and Frontpoint is as good. I like the fact that they don't have thousands of miles of wire going through my house. The only problem with it is that I have a neighbor who takes care of my animals. She's older and cannot get the hang of the system. I also hadn't even used the system in the months that I was a bit at home. She says the system warned up a couple of times. So I told her to not use it. Other than that, installation of my Frontpoint system was really easy. Once the system got put in, I called up, a team member walked me through the whole thing, and it's great. In addition, the interactive features work better than I expected. Frontpoint is a nice unit and always acts like it's doing something.

Frontpoint's installation and ordering were easy and all questions were answered. However, trying to contact them to order potentially additional pieces to our home security system was very difficult, I really don't know where to go. I tried multiple times to get in touch with somebody and I've been told that they need to patch me through to someone else then the call ends up being disconnected. We still have the original starting pieces that we ordered but we wanted some additionals. The customer service as far as adding on or changing has not been what we expected. But everything else as far as service of the actual equipment has been good. I also like their app a lot.

I had a Honeywell driven system years ago and Frontpoint is a little bit more versatile. The technology of it having wireless cellular updates and communication has been helpful. I have used its interactive feature and it worked fine.

Originally went to Alarm.com and couldn't find a system with them. I found Frontpoint and they had all the things I was looking for my office, so I went ahead with it. I have a computer company, so installing it was pretty simple. But we've had a lot of problems with the equipment. They had to send a new control panel twice. And then they updated their firmware and I had another problem, so we had to re-update. It's been a nightmare. The app is very handy especially when one of my people take off and forget to set the alarm, and I can set it at home. I feel more secure having Frontpoint installed because this particular neighborhood had never hired staff on security. We have ADT at home and one of these days I'm going to call Frontpoint to find out what kind of a price difference they can make me for that.

Installation was straightforward. What was really good was Frontpoint's customer service when I called them to register the system. They walked me through it and were helpful. It depends on the size of the system, but in my case it took about 45 minutes for them to walk me through, step by step, on what I needed to do and how to set up each device for the doors and screen, and the panel. I had to run up and down the stairs all the time to try to set things up and they were patient with me. They weren't rushed. It was a good experience. I use the application on my phone. I can see photographs that the system is taking inside the house, so it's easy for me to check up on things and I know what's going on. The house is under construction, so it's been useful to know who's in the house and who isn't. It’s very good.

I had another provider before but Frontpoint is more updated with the technology with the apps. Installation was also pretty easy. The team were really helpful with the set up. Plus, controlling my system thru their interactive feature is very convenient. When I'm out of town, I can have my friend go and see my dog, and I can disarm the system from my phone. I feel much safer with Frontpoint.

I installed the Frontpoint device myself and had a wonderful interaction with the Frontpoint guys. They were knowledgeable, kind, professional, punctual and readily available. I mainly use the Frontpoint app which has been good. I also have a monitors and sometimes I receive errors that pop out but I can fix those. I'm thinking of adding more devices, like a camera, and sensors in the windows but would do it later down the road. I wish they added more features in the package because people can find peace through a security system.

We’ve been using Frontpoint at our place of business and setting up their system was very easy. I talked to somebody while doing so and they answered all my questions. They were a good team and I have no issues.

A coworker told me about Frontpoint and I've been using them for about a year and a half now. I've called customer service a couple of times and they were cordial and helped me set up. Installing the device was fairly self-explanatory. Also, the interactive features are very helpful and convenient. But I do have concerns about cost and the three-year contract. It's a concern when they have competitors who don't have contracts and who charge a third of the cost monthly.

I was out of state working when I purchased the house, so my mom and her friends were there to set everything up. There have been a few times when I've had an alarm get tripped by something and within two minutes I get a phone call immediately asking questions. So they're punctual. I have the app on my iPhone. It works out, and it's so handy. I like that it's so interactive as far as being a real time notification. I got an email and a text message a couple of times saying power has been shut off and then they tell me when it got turned back on, so it's a peace of mind. Everything that I've experienced from them has been good.

Everything was very easy and straightforward when I installed my Frontpoint device. Everything’s also good with their reps. They were very responsive and very helpful. We’ve got a couple of times that the alarm went off and they have dealt with that very well. We also use the phone app often and it is very helpful. I’m very happy with the purchase.

Frontpoint has a good tech support. It is much better than I ever expected. I had some issues with a device used in communication and they were really helpful and very knowledgeable. And customer service is really good, too. Having Frontpoint gives me peace of mind when I'm not at home. I would definitely recommend them to a friend.

I've had ADT before, but having smartphones with apps is a little bit of an advantage with Frontpoint. I prefer using that and would never go back to any other way. Installing the device was easy and the team was helpful. However, there was an issue with the motion sensors and they don't seem to know how to tell me over the phone where to put it so that it won't go off. It was a little difficult over the phone, so I gave up and I'm not sure if they could come out and help. Other than that, having the system definitely gives me more peace of mind.

The Frontpoint base unit has a feature where it could be used as a picture display. It’s supposed to be a disguising feature for the head unit and it doesn’t work. Customer service told me about this certain size that’s supposed to be on the SD little card. I went on my Mac and modified it to below their standards and it still didn’t work. Price-wise, I also wish it was cheaper per month. But being able to control the system was a nice feature, especially when they did the update and changed it around a little bit.

It was extremely easy installing my Frontpoint device. When we went after I put everything up and they had to make sure they were all operational, a lady was very helpful and the experience went pretty easy. I haven't had to worry about the alarms. Everything I've got has been running great. With Frontpoint, I have less worries and more security. I may look at adding some other devices but at this time, we're doing fine.

Frontpoint was pretty simple and easy to install. We had it now for one year. I've only talked to them over the phone, but it was all good. We have less worries since we got the security device installed. So far, I recommend Frontpoint.

We got Frontpoint with our house. It's a simple system and easy to install. When a false alarm happened, their people were responsive. I turned the alarm off and they called and checked with me to make sure that it was me that cut it off. The only way I arm the system is through my phone which is convenient. The only thing I didn't like is they didn't give me a lot of contact for windows. But other than that, it's a good system.

Installing Frontpoint's system was easy and the only difficulty was finding the best place to put all the little cameras. One day I forgot to turn the code off when I locked the door and I can't remember my password. I got a phone call and the lady on the phone said, "Well, if I try one and that's not it that would be too late." I said, "We'll try it. I think it's this, but I'm not sure whether it was that." And then, the police arrived five minutes later and everything was okay.

We live in a little rural farm town in the middle of nowhere. There's very little crime. However, we remodelled our house to have the business in, so stuff could go on in that portion and we would just not really know especially when we go to bed for the night since it's too far away. So we wanted some sort of system for our small home business. We couldn't decide which one is better, but my daughter, who lives down in Texas, had Frontpoint and she referred us. They gave my daughter a free month for that, which is nice. The installation was quick and easy. When I first signed up I wish there wasnt a contract, but it didn't keep me from getting at the other contender even though they didn't have a contract because of my daughter's endorsement.

The device was easy and very straightforward to install. We had very little interaction from the Frontpoint team and that was when we needed help with the setup, and they were very helpful. Everything seemed to be perfect. We know doors are locked and things are set right. The app is great and simple to use. We've had two instances of false alarms. The first time was back in December when the image sensor apparently fell down by itself. Frontpoint called us when we were overseas and sent the police. Everything was okay.

We had no real problems installing the Frontpoint device. Just a little bit of fine tuning and I called for some advice on it, but it was not difficult at all. I talked to the salesperson to begin with, and he was very helpful and knowledgeable in terms of putting the package together. I've had about four phone calls with the contact phone number since it's been installed, for various reasons. They've all been as responsive as I had hoped, so I'm happy with that. It'd be nice if it was a lot cheaper, but so far I'm happy.

The people we bought the house from had Frontpoint installed there so we took over the system. We had hiccups along the way with a few sensors when we set the system up but other than that, it was an easy process. There were a few devices which were malfunctioning so I had to replace those and that was also easy to do. Their people were very knowledgeable, polite and helpful. The Frontpoint app also seems to work well.

I've been a Frontpoint user for a couple of years now. It was easy installing their device, I didn’t have any problems. Their reps have been fine. Also, I've tried their interactive features and it works good.

We're always wired before and Frontpoint is the first one that is not wired. I liked using its interactive features. But there are times that the door wouldn't close when it was closed. So they sent me a new monitor and everything seems to be working a lot better now. Their customer service is good. I've been with Frontpoint for about ten months and I am much more confident leaving with the alarm sets.

I never really wanted a home security provider. But I decided to, given where I was. I'm on a three-level townhome with only one other unit attached to me. It seemed fine. I don't need to have any type of theft protection on the second or third floors. So, it's just the bottom floor and the smoke. I did some research. There's a lot of negative reviews about getting embedded with CPI and other stuff, and I've never seen anybody used it. Then Frontpoint came up. I noticed that I can install the device myself.

My wife pretty much uses Frontpoint's interactive features. We can get in and out of the house without having to turn the alarm off through the garage door. She likes the system. However, if I had to design my own, I want something that notifies me before people get in the house. I also want to have some kind of a beeping thing so that when they come through the front door, they got to double ought buckshot load. Frontpoint's system is worthless to me because with the way people are today, somebody would kick your front door then he'll be in the bedroom within ten seconds at the most and you're asleep. I've got guns in the cabinet and by the time, I can't even get the sheets off before he's in the bedroom. It doesn't protect you and you're going to be dead in the end. But it's a great system for what it does if that's all that you want.

I went online and looked for recent offers and security system that didn't rely on electricity or wifi, and I found Frontpoint. The installation was easy and very simple. Any interactions with customer service has been golden. I've used the app before where I've had to arm and disarm the system over my phone, and it's useful especially when you got hands full of groceries. Frontpoint monitors a couple of doors at the house and they have my images for the house, which definitely puts my mind at ease. Frontpoint has been doing great.

I checked Frontpoint out on the internet and started doing some research on it, and they had better reviews than some of the others. Installing the device was extremely easy. I just called customer service and told them I’m ready. They checked it and we were on. The system does its job and I'm happy with it. I have the app on my phone as well as on the computer but I don’t use it other than change a few things here and there.

We had quite a bit of trouble when we were installing our device. We had to replace several units twice because they weren't functioning. But the people at Frontpoint were all willing to help with anything. Right now, I'm having a really bad experience with Frontpoint. We can't turn on the security system for our front door, which is not good. What it does is when I turn on the security, it would say that the front door is malfunctioning. We have done everything to adjust it and it still malfunctions and if you keep pressing it, it will say that the door is locked and everything is fine. It can't just revert to "everything is fine." We've had more problems than I thought we would have. But when it works it works, but I'm a little aggravated that we have to keep going back to these issues with it. So in general, we're happy with it.

We previously had a different home security provider but Frontpoint is easier and better. We use their interactive features all the time and it works very easily. I would recommend Frontpoint. My experience with them has been very good. My son who installed our system said they're very easy to deal with. He’s also got them at home.

We have the Frontpoint system for maybe a year and, so far, it has been good. Installation was easy, however, my concern is the amount of sensors that came with the system. I also wish that the monthly fee is cheaper.

Frontpoint came up as one of the three best securities. It was easy installing it and I've been using it since October last year. If I had any questions, they were always answered. Overall, everything seems to be okay.

I live in a pretty secure neighborhood but a little additional security feels good. I got Frontpoint and setting it up was easy. It didn't fit my door-jambs exactly but I was able to do it and we worked out pretty well. Their salesman was helpful and did fine in explaining the system. I use my phone for all the arming and disarming of the system and it's convenient. I'm pleased with my Frontpoint experience.

So far, my experience with Frontpoint has been great. I called them during the installation and they walked me right through it. It was very, very simple and they were very helpful, very polite, and very patient with me. They were really great. I have my system linked with my smartphone so I’m able to arm and disarm the system with it, and I love that.

Installing the device was easy and I've been using Frontpoint for about a year. My interactions with the team have been good. The interactive features have been good as well. We have less worries and more peace of mind.

We've been using Frontpoint for almost a year and installing it was really simple. Their reps are really polite. The guy I talked to when we moved over to the new place was really nice about it so that was good. We use Frontpoint's interactive features all the time and it's convenient.

We have less worries since having Frontpoint a little over a year ago. It's the first security system that we got and installing their device was very simple. Also, the customer service was courteous and helpful.

Frontpoint does its job. We've used it as our home security provider for a year. Putting it together was easy and the instructions were fine. The team at Frontpoint were very good, down to earth, easy to talk to, had clear communication, and did what they said. We use the app and it's good and helpful.

Frontpoint is way better than my previous provider. They're a good alarm company and everything went smoothly with them. They set up the same day, and everything was good. It was very easy following the directions when I got the package. I can use their interactive features through my phone. I'm at work and I can alarm my house. It's great and I love it. Keep up the good work.

I have a problem with my Frontpoint security device. It doesn't work well. I know I paid for everything but the sensors in my back door, window, kitchen, and front door are faulty. The noise of the main monitor is also different. Sometimes, it's not like how it was before so it might be faulty, too. They offered new sensors but I need to have some time to call the support back to follow up.

We bought the Frontpoint unit because we had a home that we weren't living in. Installing it was easy and their customer service is excellent. It's been less than a year since using Frontpoint and I like it.

Having a home security system is very valuable. My house was burglarized so I got Frontpoint and my experience with their reps has been good. I had some trouble with some of the sensors and because of the length of the distance that I was wanting it to go, I had to get some extenders. They went and wrapped up with no problem. Also, I like having the sign out front.

Installing my Frontpoint security device was very easy. I called them when I was installing the alarm. I've had it for a year now and it's working fine. I use the app, and it's very cool. I'd recommend Frontpoint.

I had a little trouble installing my Frontpoint security device because some of the connectors weren’t in the range of the control box. I got with their customer service and they did fine. Now I'm a little more secured that I know my security system is there.

Installing my Frontpoint security device was easy but I had a little trouble getting the invoice since I got a discount for my insurance. Nevertheless, I have less worries since I got Frontpoint installed about a year ago.

I've had Frontpoint for about a year and a half now. The installation was fairly easy but something didn't stick like it’s supposed to, so they sent me some more stickers. With their security system in place, I now have some peace of mind.

I have used other security providers with other homes. I bought Frontpoint because my daughter has this and she's liked it. It is interesting that we can add on things like videos, video cameras and the like. But I've been having problems with the sensors and I've had the cops out to my house three times on false alarms. One was our fault when we left the door ajar. My wife and I went for a movie so I had to turn off my phone. Frontpoint called me but I wasn't able to get their call.

I’m not using the system regularly, but it is good. The app is working perfectly. One of the sensors was out of a battery and I got the new one, but still I’m planning to install. I’m pretty happy with Frontpoint.

I moved into my house August of last year. Some local reps on ADT sold heavily on me and they were throwing in all the bells and whistles they could to try to get me on with them. I researched and found out that Frontpoint offered more flexibility and had better ratings for providing the same monitored service even though it was going to cost me more out of pocket upfront to get onboard with them. I signed up and I installed their security device which is easy, but some plans need some revisions like one of the doors that I did not install at the time of the original install.

Someone broke into our house and we decided to get a security device. I called Frontpoint and they sounded good to me. Installing the security device was easy and simple and everybody at Frontpoint was good. Their attitude, personality and the way they helped me made them great. Everything is okay so far but I would like to have more sensors for more doors and windows, but I'll wait on that for a while when I move. Since having the system, I have a peace of mind that my house is more secure especially that it is in California all by itself and we're here in Arizona now.

When I could get one of the contacts to work, I talked to one of the reps at Frontpoint and we got it worked out within about five minutes. Coming from not having a home security device to having one, I feel better that we’ve been as lucky.

My experience with Frontpoint has been very good. They were very responsive when I had a question about the installation and anytime I've had an issue like when I had a panel replaced recently because it had a battery issue. I've also used their interactive features and it's a key feature for the system. It is very convenient and useful. I have recommended Frontpoint to friends.

I really liked the guy when I first called in for assistance. He was pretty helpful. So far, my Frontpoint system is fine. I do feel more secure that it's on. I also use the phone to set it and that's one of the features I really like. I only have the door sensors though because I was told that the window sensors are not really that effective in burglary so I didn't get them.

I've been using Frontpoint for almost a year now and I haven't had any problems with it. Installing it was really simple to do. It didn't take any time at all. Using their app is also simple but my girlfriend has had problems with it putting her phone on silent.

My husband did the installation and it's pretty easy. It took three hours or so to get everything up and running, but it was good. The reps at Frontpoint have been helpful. We also use our phones to arm and disarm the system all the time and we like it a lot. It's a good feature.

I've had Frontpoint in my first home for 10 months. When I installed it the instruction said that I ask a person, called someone, and they walked me through over the phone. But without them I could have done it on my own. There was one time I left the house and had an alarm and they were quick to call me to make sure everything was okay. Having the app works out very well because a lot of times my wife left the house without setting the alarm and I can check it while I'm at work and just go ahead and do it versus getting home. Also, I like the key panel. Sometimes I couldn't touch the screen and it's slow to react to my touch, but that's not a big deal.

Frontpoint was recommended to me by my cousin and installing it was fast and easy. It’s the simplest thing I ever did technology-wise. It’s nice to know that it’s there if I ever have to leave for a couple of days. I have recommended Frontpoint to a friend.

We just bought a new house in North Carolina. After researching a number of security companies, I decided to install Frontpoint equipment. Two deciding factors were: (1) my in-laws had used Frontpoint and were very pleased, (2) EVERY review I read praised their customer service. Now I know why their customer service is so good. BECAUSE THEIR EQUIPMENT IS AVERAGE AT BEST.

It's been two years since I started using Frontpoint. Every time I call, a question has always been answered very promptly and it's been great. I used ADT before but I couldn't take the system with me when I moved because it stayed with the house. I also did my research and I found out that Frontpoint was one of the top five security in Phoenix. And I checked out the other four and they all stayed with the house. With Frontpoint, I get the same service as I did with ADT for less and the system's portable. When I sold my house, I packed it up, moved, then I called them and asked for new sensors. They sent the new sensors, we put them in and reactivated the system. I love it. We replaced the sensors because in Phoenix we can't just take them off and re-put them on because the glue is too weak then because of the heat level especially on the windows.

Installing Frontpoint's security device was quite simple and easy. I have done it manually by myself. I have them for almost a year now and and since I did, I have better peace of mind than not having security. Their team was pretty much friendly but when the customer needs to have some suggestions from the monitoring team, the suggestions are not there in specific situations.

I'm very satisfied with Frontpoint. It's easy to install and I can control the system through my phone. I set it off a couple of times by accident and their team was very responsive. Having Frontpoint gives me a peace of mind.

Installing Frontpoint was a piece of cake and I've used them for almost 12 months. Everyone in the Frontpoint team was friendly and wanted to help. The package arrived in the mail rather quickly. We made an appointment to set the control box up and put in a code and took me maybe 30 minutes. I've had great interactions with the team. It's a smooth process and everything is working fine.

My wife was sold on the idea that the Frontpoint technology meant that a home security was wireless so no phone lines could be cut to stop the system from working by an intruder. So we got it and I installed the security device easily. I simply stuck the devices where I wanted them and then called them. And over the phone, we tested each one of them. It took about 20 minutes and it worked. Also, every time I call Frontpoint for any issues, they're nice, friendly and very knowledgeable.

I've been a Frontpoint user for about a year now and my interactions with their reps have all been great. Their sales rep was very informative. I have set off the fire alarm so I've dealt with their customer service probably a couple of times and they’ve always been glad. We have used their app and it’s really convenient. I really like it. So far, it’s been a positive experience with Frontpoint.

We have Frontpoint for a piece of property we have that's got a little cabin on it. It's out in the woods so we searched for a wireless cellular security system and found Frontpoint. Every interaction I've had with their reps has been pleasant and professional. It's been an all positive experience with them. I also love their interactive feature.

Frontpoint is much better than my previous home security provider. Their customer service is just perfect. Even their tech support people, they were great when I did have issues. I have all of Frontpoint's interactive features and it's fantastic.

Frontpoint came highly rated when I was looking online for a security system. Installing the device took me minutes to complete since it was a very simple process. If you know how to read, it's pretty easy to put it together. I live in an area that is top in the hills. So, I know it works off the signal. It wasn't working very good when I first got it. I got an extender through Verizon and it seemed to work better. As far as service goes, I haven't had any issues. However, the only reason why I would not rate them a 5 is because the main piece of equipment was a little down on the cheap side. We haven't had to use them yet but hopefully, if anyone decides to break in my house, Frontpoint's customer service will be good.

Frontpoint had some of the better reviews that were out there and it was a wireless system like everything else is now. The door systems and motion sensors were very easy to install. The video sensor that took pictures was harder to get right because the distance between the sensor and the base station didn't work as well as I had hoped.

I ended up returning the system to FrontPoint after two weeks. It took several weeks to receive "no questions asked" refund. Glad I had the chance to try the system for 30 days. In this case, the system did not meet my needs.

We've had Frontpoint for about a year now. Installing their device was straightforward and definitely easy to do. We had some issues with some sensors but they got those replaced, especially the motion sensor that was a little difficult to do. Their mobile app is also good, I just don't want to pay an extra premium for it. I like that I can have a notification when someone breaks in and enters my home when I'm away.

Installing it was not super easy, but I called them and they helped me do that. I got Frontpoint because my husband passed away and wanted my three kids and I to be more secure. But things go wrong with it all the time. I know they can tell that it's not being armed, but constantly it's telling me that one monitor is offline then it's back online. And then the little things fell off the door casing and get lost, so now I currently need one downstairs. They've already sent me one sensor and it got lost on the front door, but now the back door has got one that fell off. Also, it's constantly telling me the back doors are offline and to fix it downstairs I got to have two people here, because then I hear the monitor makes the doors open and close and they have a different line and I haven't used it in probably six months.

Whenever I had to call with any issues, they have an extremely fast response time, and their team is very professional, pleasant, and knowledgeable. They go well above and beyond what’s expected. I also get follow-up phone calls and I get free extra shipping of stuff that I should really pay for.

Setting up my Frontpoint system was easy and headache-free. I had a sensor that was tripping, saying that the door was open when it wasn't. Frontpoint contacted me and called the numbers that I had provided. But it was just a false alarm. They gave me instructions on fixing it. They also sent me some double-sided tape to fix the sensor. In addition, I love the app. But I wish that interactive services weren't so expensive because I would like to upgrade it eventually, but it's just not in my budget. They want $400 for one camera. Other than that, it's great.

I was doing a lot of research and Frontpoint was one of the top alarm systems. I've had them for a year now and it's going pretty well. I had a similar system like it so it was fairly simple for me to install. I'm enjoying it especially the interactive features. It's also a lot better than what I used before. Each time I have called Frontpoint, the reps have been very helpful.

I have a family member that had Frontpoint, and I also did some online research and they were doing really high on review websites and some blogs, so I went with them. The installation was very easy. I did everything myself. I've been with them for eight months, and since then, I feel more secure. I love that I can arm and disarm the system on my phone. The alarm has been tripped a couple of times, and the people at Frontpoint called right away to verify if it was an accident or a real one. The only issue I had was with my home panel turning off. It wasn’t charging. I didn’t know if there’s something wrong with the batteries. If I unplug it from the wall it shuts off. I called and told them, and they sent me a new one. Their customer service is excellent and their monthly premium is a good deal.

I used Frontpoint because of its convenience, you can arm or disarm it from your app or your computer. Installing the device was easy and the people at Frontpoint were very knowledgeable, helpful and nice. Having the device gives me peace of mind and a sense of security. It’s a little pricey and I wish that it was a little bit cheaper. Despite that, I would still recommend it to a friend.

The team at Frontpoint has been helpful. We've had a few false alarms with my children but they've been very quick to respond and always asking me the right questions that we've assumed how it would happen. I have also used their interactive feature and it's great. It's also good that it prompts me for a password prior to logging in to that application. With Frontpoint, we have peace of mind when the kids are home alone.

It was relatively easy setting up Frontpoint though we had issues making sure that some of the sensors were connecting with the main panel. Their customer service was helpful in getting that resolved. We also had an issue about commencing where the panel was responding to the sensors entirely. After rebooting it once or twice, it happened still. They sent us a new panel and it’s been fine since then. I have recommended Frontpoint to other people.

I love my experience with Frontpoint. The reps are professional and courteous. Installing the device was also pretty easy. The instructions were very detailed. We like their interactive features, too. It's convenient.

We have a new home and we've installed Frontpoint's security device. It's easy to install and everything is pretty much straightforward. I've had other home security provider before and Frontpoint is a much better system. I can easily control it through my phone and it's user-friendly. Their people are always friendly and very helpful. They walk you through a lot of steps without rushing you and they’re very patient about it.

After reading all the reviews, I guess I am one of only a handful of new customers that is frustrated with the activation and installation of this security system. Frontpoint support team has been exceptional! No complaints there and I am sure the service is exceptional if only I could get it to work properly. My wife and I are being patient despite having ordered the product and service two weeks ago, getting it shipped snail mail and now experiencing connectivity problems with panel, panel experiencing glitch and doorbell camera not syncing with my WiFi.

We got Frontpoint for our business and everything has been real easy with them. Their team has always been very professional and friendly.

We've had Frontpoint for around a year and our experience with them has been overall good. The installation went well and the team was good. I use its interactive features on my phone all the time. It's really easy to use, but the screen would freeze a little bit when I type the numbers in on the actual panel. Since having it, I've had peace of mind that my home is more secure. I have recommended them to friends. Our experience with Frontpoint has been overall good.

Have had Frontpoint for about a year and I feel my home is a bit more secure with it. My installation of the device and interactions with their staff members went fine. Nothing was remarkable, but nothing unsatisfactory either. The app works well, too.

The installation of my Frontpoint system wasn't difficult. I did it, myself. However, the volume turns up and down by itself. I noticed that when I would set the volume on it, I won't know where it'd get very loud. So there were little issues and defects in the functionality of the volume, but other than that, I didn't notice anything. I wasn't aware though that I was locked into a three-year program. When I called and tried to decrease it, they said I wasn't allowed to do that.

I went with Frontpoint because of their price, service, quality, and reviews. Another reason was the interactive feature which I thought was necessary. I use it everyday. The security device was relatively easy to install and since then, I feel safer. However, the police gave me a ticket a couple of weeks after installing the device because they said it wasn’t registered with the county and I thought Frontpoint handled that.

The instructions were well-detailed that made installing the system easy. It's interactive feature works great. Also, the people at Frontpoint gives great customer service. Having the device gives us peace of mind.

I'm going on two years with Frontpoint although ADT was in the house when I bought it. Everything was pleasant with Frontpoint's team, I've got my questions answered, they walked me through what I was lacking, and everything was good. The interactive features are easy and simple to do. Since the installation, I now know what's going on at home and when somebody opens and closes the door and opens the garage. I can even tell when my kid sneaked in.

We like the system, it is really secure. It's also easy to install and is very useful to us. A sensor in the initial package was not working, so we had to contact customer service about it and they sent us another one. They are very helpful. Also, the mobile app is user-friendly. We like the service Frontpoint has provided for us.

I used a different provider before and they were faster than Frontpoint in getting to responses with things. The alarm went off one time and it never registered correctly on their servers which was kind of a fluke. They freaked out about that when I explained it to them and they didn't believe me until I had them go to the log to find it. But I like the customization of Frontpoint more and their reps have been helpful. In the end it boils down to the wireless system. I'm not a fan and I'd love to have a wired version of Frontpoint but I don't know if that even exists. The biggest thing for me is that it helps my wife. I could care less if I have a German Shepherd that's trained to kill things. It doesn't bother me at all. But my wife can obviously sleep whenever I travel since we got Frontpoint.

I found out about Frontpoint through the ConsumerAffairs website when I was doing research. I've had them for a little over a year now, and all of the people who I have had to contact have been pleasant, helpful, understanding, and have always managed to get back to me to make sure that everything was going well. I'm very happy with the way they respond when I need them because in the beginning there were a couple of times when I forgot that the alarm was on and they immediately called and made sure everything was okay. I canceled it, but they still called to make sure it was all okay. They were right on the ball. I now sleep a lot better and my grandkids too, when they visit me. I don't live in a bad neighborhood but I know nothing is secure.

I found Frontpoint online, and as I compared products, it seemed that it was the one for the needs that we had. The installation was no problem. It was very easy. It took under an hour overall just to position the sensors and figure out how to initiate the system. So far, my experience has been good. The ease of use is the most remarkable bit about it. We've only had one false alarm, and they were very responsive. Their support has been good.

I've been using Frontpoint for about a year and though I haven’t really had to do much with them, they helped me with the things that I needed. I have their app on my phone and it's easy arming or disarming my system using it.

I've been using Frontpoint for about 8 months and their people have been good, really helpful, and I've never had any problems. I've only been able to arm and disarm from my phone because my keypads have been messing up lately so I'll be giving them a call soon.

I've had my Frontpoint security system for almost a year and my experience has mostly been positive. The device was easy to install, and it's easy to arm the system from my phone. However, it went off by accident and nobody called me to let me know that it went off that night so I want to make sure that it has a signal. Nevertheless, I would recommend Frontpoint to a friend.

I had ADT before but we switched because they required that we have a landline with the system. At one point, our landline had been cut off and ADT wasn’t monitoring our home during that time. When we moved to a new house, we did a little research and a lot of our neighbors have the Frontpoint sign in front of their houses. Additionally, Frontpoint can work through your cellphone and you can install it yourself. That seemed a lot easier. During the installation, we couldn’t get the sensors to work because we have an oddly-shaped door. Their customer service line was really good. We called the number they gave us and the rep was happy to help us figure out a way to get the sensor to work. We haven’t had any problems with it and have been using the system for about a year.

This is the first time I've ever had home security and setting it up was extremely easy. I've contacted customer service one time and they were great. I use the app on my phone and it's pretty awesome. I sleep better since I've installed the system which is the reason I got it. I'm extremely happy with Frontpoint.

I’ve been very satisfied with Frontpoint. It's my first security system and I've had them for about a year now. I had no trouble with the installation and the interactions I had with the customer service team have been perfect and no problems. Since the installation, I have more peace of mind and feel safer.

The main thing that we were looking for in a security service was something we could install ourselves and the security box that Frontpoint has is supposed to be effective even if it's smashed so that was a main factor for us as well. The device was very simple and easy to install and I set it up by myself. It only took me about 15 to 20 minutes. We have had a lot of their sensors that have fallen off or don't always trigger accurately so we had a little trouble with that over the past year. We only called a few times and their reps have always been very responsive, helpful and solved our issues right away.

I got Frontpoint because it was an easy installation and I didn't have to have a home phone. I have it in case I go out of town and my experience with it has been great.

I Googled security systems and Frontpoint was the first to come up. We've been with them for probably eight months now and I like the fact that I can add things to it when I want to and as much as I want to. I’ve added the carbon monoxide and a heat sensor, and down the road I’m probably going to end up adding cameras. It's easy to use and I like using it. I have recommended Frontpoint to friends. It is great as well as the cost.

I had a hiccup when I first ordered Frontpoint. I would give the same information but get very different answers on the equipment I needed which was a little frustrating. I had multiple sales people selling me different things. One told me I needed something for the layout of my house while another told me something different. That process was a little complicated for me but, we got it all worked out. I got the basic package from them and installing the system was very easy. I've been using it for about a year now and I haven’t had to worry about it too much so it’s been nice.

Installing Frontpoint's system was fine, however, the basic kit that I bought didn't contain enough units to cover the entire ground floor, so I had to buy more of them. The price that they charged for every additional unit was extremely high and I was stuck with that. And a couple of times, I had to deal with their reps, like when the system failed one time at two o'clock in the morning. There was nothing evidently wrong and it was never clear why the system had a fault, but it could have been somebody trying to get into the house. I was out of town that time and the police came but they didn't find anything. And when I got on and looked at it, I could never figure it out as there were no windows opened.

Frontpoint's team has been great. I changed houses and it's been very easy. I pretty much only use my phone to arm and disarm the app, and I definitely have more peace of mind with it. I travel a lot, so knowing that the house is armed is helpful.

Last night, the phone system wasn't registering with the actual alarm. So we kept on arming and disarming the system from the phone app and it just hung and nothing was happening to the device. We primarily use the app and it's worked well for the most part except yesterday. We tried calling the 1-800 number but Frontpoint wasn't open.

The system was fairly easy to install. The people at Frontpoint helped me out with some minor problems at some parts of the install. I'm happy with them. We use the system when we're out of town for a long period of time. We generally use it if we're gone for a few months in the wintertime. It has helped in giving us peace of mind that our home is secure.

I love Frontpoint. I've been using them for a little over a year now and it was very simple installing their system. I even installed it myself. Once I got everything put where I wanted it to be, I called their reps and we got everything logged in, which devices were on which windows and doors. And then after I had initially gotten everything hooked up, there was a couple of items that I really wasn’t crazy about and they were really awesome at taking the devices back that I really didn’t care for, and switched them out for the ones I did like. I also use their app and I like it a lot. I had a really good experience with them. In fact, my alarm system got set off twice before because of my dog and they didn’t charge me for that which was really great.

I'm satisfied and really happy with Frontpoint. It's the first security system we've ever had and so far so good. Installing it was straightforward and we've been using it for approximately a year now. We've called them a couple of times and everything is fine. They were very responsive and we're very happy with the service. We use their interactive features all the time and it's really good and very useful especially because we travel a lot. It's important we have the ability to turn on and off some lights and the security monitor activity for different sensors.

Frontpoint is a different system altogether. My older system was a strictly wired environment, while Frontpoint has got other features to it and works wirelessly. So, in general, I like it better than what I had. The mobile thing is good too, if I ever pick myself up and want to move, I could take the system with me. Furthermore, the customer service has been very good thus far. We had a couple of problems with one of the display units that acted as another entrance and exit point to the garage. It was working fine initially, but then it became inoperable and wasn't communicating properly. So, we replaced it recently and it's been working perfectly.

I've had Monitronics before, and I told them I moved and their system has hardwired so I couldn't take it with me, but they are still charging me up to this day. They are still giving me a bad time about it, so I wouldn't recommend them to anyone. And then I signed up when I moved here in July for XFINITY Homes Security, and it didn't work so I got rid of them before the time was up. So, I looked around and on internet ratings, and at that time, Frontpoint had the #1 rating. My grandson installed it. It took about 15 minutes and he had the whole house done. It was really easy and simple.

The team at Frontpoint is very pleasant. They get help to me very timely and pretty short wait. Having their mobile app is very important. I use it daily and can't live without it. I feel safer to have Frontpoint's protection and we haven't had any incident yet. I used to have two homes with two systems but about three months ago I sold one of my homes. I still had remaining terms in my fine contract with Frontpoint but they were able to transfer the remaining term to my second home which is nice. That was a very positive experience. Frontpoint has provided truly exceptional customer service.

I've been very happy with Frontpoint so far. They had good reviews and I liked that I could install it myself which was as easy as advertised. The rates were very good as well. I went through Angie's List and they had a really good deal for them. I feel better and more secure since I've had it. Everyday, I use the disarm feature on the phone. And while I was on vacation, I was able to arm and disarm the system and it's been great and convenient. However, once or twice, I've had some equipment issues which has been surprising because I've only had them for a year. The sensor doesn't seem to be working at times but maybe that's an isolated incident. I've called them and it took a little bit longer than I expected, and then it just started working again. That's been a little bit painful but I would say they're good still, overall.

We have Frontpoint in our new house and I like it. I just had to install it and then I called to activate it and it was easy. They were very nice and helpful. I like being able to control it from my cellphone and I was thinking about getting another camera at the front door so we could see who’s in there instead of getting out. I also want to get a new interface because we want to put pictures into those things for the keypad but it's not downloading anything from our SD cards. I'm getting frustrated trying to work that thing, but that's the only bad thing about it.

Frontpoint’s been great. The security device is very easy to install and their people have been very helpful and pleasant, to a point where we’re going to put their system in the beach house that we're building. It's really great I can control the security and HVAC system from the app. With Frontpoint's system, I have less worries, although my wife wants to stop it.

We've been using Frontpoint for 14 months now. I was researching online before for home security systems and found them. I spoke to several different services and determined that Frontpoint was the one I wanted to go with. However, installation was terrible. I spent over a month working with a manager to try and resolve all the issues that I experienced in getting this thing set up. It must have been more than 50 emails and telephone calls trying to work out all the problems that I was having with the system.

Frontpoint has been awesome. I installed it myself and it was seamless and didn't take long. Also, it's much easier to set the system from our smartphones and not worry about it being on instead of the house being unarmed while we’re out. If I forget to set it, I don’t have to run back to the house. It gives us a sense of relief. There were times we made a mistake and set it off and I found out that it has a fast response time, and Frontpoint quickly checks whether they need to call the police or not. Also, their team has been top notch. I’m thinking about adding one of the features to our system and they gave me all the information I needed and answered all of my questions.

Installing Frontpoint was easy because it’s all wireless. We always use their interactive features. We arm it when we leave the house and we disarm it when we get back. If we forget to disarm it when we come in, we don’t have to be in too long and it dings and we know we need to do it. So far, the system works fine. It seems to be expensive but Frontpoint is causing everybody else to lower their prices.

Frontpoint is great compared to what I used in the past. Their team is very helpful. They send somebody out right away if something needs to be replaced. I've got the thermostat for the heat and the alarm, and they definitely give me less worries. I also love their arming and disarming app and it's why I'm staying with them.

Frontpoint is my first security system and I’ve been with them for about a year now. The setup was easy. I called their reps with one or two questions, and they were friendly and helpful. Their mobile app is good too.

We live in an area where we would go away for a three week vacation and not lock the door. So I got Frontpoint for my wife and she feels better and happy with it. Although during the installation, one of the things on the door kept on pulling off because the door and the door jamb were not flushed. There was about one inch gap and it was difficult to get going. It took us three tries. Also, the fire alarm went off today by accident but everything else is good. The customer service was fine, too. I like the system a lot, but it's very expensive. And at that price point, it's costing about $500 a year and I feel maybe it should cost $200 a year. So I don't know if I'll renew it.

I've been pleased with Frontpoint and we've been using them for a year. A friend told me about them and I decided to go with them because we wanted video. We considered SimpliSafe but video surveillance capabilities weren't part of their offering. Frontpoint installation was very simple and took about 20 minutes. We had a few hiccups later in the game but they were resolved. We had one sensor that failed to communicate with the control panel. At first, they thought it had to do with interference - maybe something sitting in front of the control panel or the location of the control panel and they sent us new door sensors a couple of times. On the third time, they decided to send us a more powerful door sensor and that did the trick.

I've been using Frontpoint for a year. It seemed simple so I went with them. It's cellular so it's not that difficult, and I can take it with me anywhere. Installing the device was very simple. I only had to mount the sensors around the house, but it didn't come with enough tape, so I had to go out and buy some. The Frontpoint reps were all good and helpful. They followed up after I got the lights shipped and they called once it arrived. And then, they called to check it out once I had it installed after a couple of weeks. I've been using the app on the phone, and it's perfect. I don't have to worry if I forget to arm the system. I can always check on it when I'm not home. I can also do it while walking to the house or while I'm in the driveway. Overall, my experience with Frontpoint has been good.

Being under contract with Frontpoint, they are reliable and responsible to call me. The upfront cost was reasonable and the whole process was nice. The installation took less than 15 minutes and it was easy. On the unfortunate false alarms I've had, they've been understanding and they worked with me about that. They emailed me that my alarm went off, and by the time I called them, I was already getting an email. I also downloaded the app and that's how I and my wife activate and deactivate the system. I like it because I go out of town a lot and I can monitor when the doors are open or closed. I can also do a little sneak peek in. It's made my wife feel better. There are a couple of things that I want to upgrade, but I haven't had the time to actually call somebody and get them so I'll be looking to do that here shortly.

When my husband installed Frontpoint, it was a little tricky at first. It had a couple of problems but the reps have been very helpful and knowledgeable, and resolved the problem once we called. I arm and disarm the system from the key fob, although my husband also sets it from the computer. I like the fact that the system tells us what doors are open. We have the water sensors, too, but they came a little flimsy because they can pop in and out of places. We have one in our washer area and it keeps trying to fall out of where it's supposed to be. Also, once the alarm goes off, we can't disarm it from our key fob and I can't quite figure that out. But overall I'm satisfied and I like the features of Frontpoint.

I've been with Frontpoint for nine months and everything has been good. Installing the device was easy and we have less worries with it.

I went looking for Frontpoint because I had a house in Ohio and we were moving out of state and we were gonna put it up for sale. I decided to go with them because they looked like the best deal. I said to Frontpoint that I didn’t want to be committed necessarily because I may sell this house. They said they'd work with me and they'd be able to take care of it. When they were selling me the deal, they were very friendly. They were good when it came to getting everything straightened around because there were some issues between my fiancé and I as far as everybody talking to different people. My fiancé installed the system without a problem. There was a realtor in the house a couple of times to show the house and I was never notified, so they evidently didn’t have any problems with it.

My house did not previously have a security system, so I thought it was a good thing to have. I've had Frontpoint for over a year and it has been a very positive experience. I’ve been very happy with their products and their service. The installation was straightforward and not difficult. Their instructions were very clear. We had to call their support line for guidance for a couple of times and they were very helpful. Also, they have always managed to resolve our problems whenever we had to call them. I use the mobile phone app for arming and disarming, and it sends me reminder services in terms of if the alarm’s not been set. It’s very useful and helpful. I travel frequently for business, so it’s very nice to have the system. I've been so pleased that I recently called them to add the smoke detector system. I’d be pleased to recommend them to someone if the opportunity presented itself.

We got Frontpoint mainly for fire protection and installing the security device was easy and well explained. It also came with real basic instructions. I had easy interactions as well with the Frontpoint team. We had one alert response and they’re quick with that. We use the phone app and it's great. I don't even use the panel on the wall. It's easier to use the phone and it's nice that I can check to see if a door is left open. It'll tell me all those things from the app. I just wish it was easier to order, like add on sensors later if I could do it online. The other odd thing is if I go to the account online, there's no bill. There's nothing to show that would verify that I've had this system installed. Fortunately, my insurance provider didn't ask for one. But when we had it installed, I thought there must be a monthly invoice or something that I can download, and there's none.

I had a security system many years ago but I decided to get another one. The installation of the Frontpoint device was pretty simple. I called one time for support and they helped me out and resolved the situation. Since they installed some security cameras, it's been very helpful that we're able to monitor our property via cell phone. We just have to call the sheriff's department and let them know we won't be home. It gives us peace of mind because my wife and I travel and we haven't been home since May. I'm very satisfied and I haven't had any problems with it.

I had ADT before but I like Frontpoint’s design better. I’m not tied into a phone because of their wireless calling feature. The whole set up was easy to install and I was able to do everything on my own. I also arm and disarm the system with the app and it has been a good experience. I had pleasant interactions with their reps when I had issues with the alarm not going off.

The salesperson at Frontpoint that I worked with when I was gathering my information and trying to decide which company I wanted to use was very helpful and not pushy, and explained the benefits of some added features I could have added and the features that we have with our system. My tenants did the installation and they said it was very easy. There’s a way for them to tell online if anything’s been activated. It was a very positive, easy and not stressful experience with Frontpoint.

We had Slomin's before but it's getting old. We wanted one that's updated, looked at Frontpoint and thought it would give us what we needed. We like the fact that it can be controlled from our phone. It's more accessible and easier to handle which is big for us. We had an issue with the system the other day where it messaged to my husband's phone saying it was not working but we plugged it into another outlet and it seemed to start to work again. Frontpoint gives me ease of mind. The system seems to work well and we're very satisfied with our experience so far.

We used Frontpoint in our old house and we liked having it. The Frontpoint team is perfectly fine. We control the system through Frontpoint's interactive features and it was one of the reasons we chose that system. With Frontpoint we felt much safer. It definitely gave us a better sense of security.

Frontpoint has been our home security service provider since right around last year. I thought the salesperson was quite pushy but then anybody else in between has been fine until we had a faulty sensor not too long ago. The little sensor just ruined about 45 minutes of a family get-together and it will be a story that everybody talks about for the rest of my family's history. A Frontpoint representative was trying to explain that there are only three ways the sensor would be going off right then. However the damn thing was blaring right by me and I would be on fire right then if there was a fire since I was holding the sensor in my hand. Eventually the alarm was turned off but only after talking with 3 different people and 45 minutes of an ear-piercing shrill while my whole family was here, which was not cool. They should be able to shut it off within 5 minutes.

Frontpoint was simple to install although I had some problems with the equipment because I had some out buildings that the signal wasn’t strong enough to reach the panel, so I had to call and get stronger door and window sensors. But other than that, everything else was okay. I've used Frontpoint since last November after my son told me that he had a Frontpoint system put into his shop and liked it. Their price was good and I liked the way the equipment worked.

Before I have Frontpoint security device, I couldn’t sleep because I was living by myself in a really creepy area. But after I got it, I could actually sleep at night so that was awesome. I called a couple of times either because of my payment or I didn’t know how to use the device well in the beginning. Their rep was really quick and very efficient, and I was really happy about that. However, there was one time when their interactive features through the phone wouldn't disarm my house. So I had to sit out for 15 minutes. But other than that, it works very well.

I now have less worries because of Frontpoint. They have always answered my questions and solved my problems. I usually arm and disarm the device from my cellphone and I don’t have to go home if it goes off. When we got our sensor for our basement it was working fine, but when the cat goes down to the basement, it automatically sets the sensor off. I haven't been able to use that protection for a long time. I've called Frontpoint and discussed moving it across to the other side of the room. I was concerned that it might miss certain areas because the HVAC system is there, but I just need to move it and see if it works. But other than that, once I set up the automatic upgrade, it's been fine. I will never feel 100% secure because of the basement, but I have less worries since having Frontpoint.

I've been a Frontpoint user for 7 months now. Setting up their device was very easy and my interaction with their customer service team has been very good. They were very knowledgeable, articulate, easy to understand and they're able to figure out what I was talking about in spite of doing my best in describing things. So far, I'm very pleased with everything.

I reached out to Frontpoint and since the interaction was good, I continued getting the service. We didn't have much trouble installing the device except for one issue so we called back and they sent additional information or additional sensors required. We've had one false alarm and they called immediately. The mobile app was easy to use. It's very important to me that I'm able to use my phone to arm or disarm the system and that was one of the reasons I've picked them. It's really easy working with them from the beginning and never had an issue since. When I had an issue, it's been good so far. We feel safer and we always get that thing whenever a door opens so it really makes the difference.

I've always liked having a security system as it makes me feel much better and if we're away for a vacation, somebody would be alerted if somebody broke in. We had thought of having a system that was hard-wired because it might be easier to disable, but then the wires may get clipped. We have used ADT before, which is hard-wired, at another location but we can't move the system with us. We wanted a system that we could take with us if we wanted to move and Frontpoint is wireless, so we could do that.

Our Frontpoint was installed about two years ago and the installation was very, very simple, easy, and quick so there were no problems at all. We got them for the ease of using. I’ve talked to their representatives several times about different subjects and they're very courteous, helpful, took care of any questions I had as fast as they possibly could have, and I’m very happy with them. I love the interactive features and we feel a lot more secure having the security device. Everything is good, the system is very, very simple and easy to handle, and the service is tremendous.

I had ADT prior to Frontpoint and their services are comparable. They're essentially the same thing and perform the same service but the difference is with the level of customer service. Frontpoint is more proactive and is overall a better experience than ADT. Also, installation was incredibly easy, but since I design and manage very large security systems for air force assets, I'm probably not the typical consumer. I've set rules in the interactive features and home automation like command off and automatically come on if I disarm after a certain time so I've gotten deep into the features that are available. I've had the system for about nine months now and I have and would definitely recommend them.

Installing the Frontpoint security device wasn’t bad at all but I wish there had been a little more support as far as clarity on how to actually get things set up. It wasn’t that hard but just a little bit of reading. We use the interactive features quite frequently, which is nice and convenient especially when I forget. Now we've had the system for about a year and we’re actually unhappy because two of our sensors don’t seem to work and it’s been an ongoing struggle. Half of the time, I don't know if the system is working. In addition, the sensors on the door have fallen off about four times and have had to be replaced in less than a year. The quality of the door sensors is really frustrating and it’s not like we slam our doors. When I shut the door, the sensor breaks and falls off the wall and then our dog tries to eat it and that’s caused a constant concern as well.

My daughter, who is now 13, was home a lot by herself that's why we got a security device. Installation was quite easy for me. Moreover, I've been doing arming and disarming my system from my phone any time I need to, and that's a nice feature. Furthermore, the team has all been well and they are absolutely friendly. The experience has been great when my wife and I use Frontpoint.

I've had Frontpoint for at least one year. I had a different provider before that and I prefer Frontpoint more. It's easier to use and to set up. I was able to set it up myself and didn't have to have somebody come in. But I did have to make a call because I missed one of the instructions. It was a very small piece, but they helped me set the entire thing up. Customer service has been extremely helpful and very nice. I had an issue with one of my devices and the representatives at Frontpoint were able to help me very quickly.

Frontpoint's initial cost was low but the monthly service is a little bit more than I was expecting. Also with that amount, I would expect the technology and the hardware to be a little bit more. But there’s definitely more sense of security that’s why we bought their alarm system. However, there was a point where we had a bunch of false alarms and I still think one of my motion detectors is faulty. Yet, everybody at Frontpoint kept telling me that it was fine. I still think there’s a problem with the master control panel. It hasn’t went off lately and the monitor keeps restarting by itself but it stays armed. I don’t think Frontpoint's overall hardware is the greatest technology. When it was going off frequently, I felt that there was no response from Frontpoint. We haven’t used the security system much this summer, but we’re starting to activate it more frequently.

Installing the Frontpoint Security System was very easy and the team was very helpful and responsive. I set up the interactive features and the controls are user-friendly. I've had them for a year and it gives me more peace of mind.

A coworker introduced Frontpoint to me and I've now had my system for almost a year. The device was pretty easy to install. Though some of the adhesive pads weren't the greatest. The team at Frontpoint were very helpful and knowledgeable. They gave me step-by-step directions over the phone on issues I had. I like Frontpoint's interactive feature very much. I get all my alerts from my phone like when I forget to arm it in the morning. There would be times where my daughter doesn’t get to disarm it on time and I’ve gotten a response right away to make sure everything’s okay. Overall, it’s been a very good experience so far.

I've been managing properties for about 12 years, and I've used Frontpoint as my home security provider for a couple of years. I manage 26 property locations, plus my house, and Frontpoint is the best alarm company I've ever dealt with. I went with them because of their customer service, and I have nothing but good things about them. I'm confident in it and how good it is compared to what I've dealt with before. I've been happy that everything worked out with Frontpoint. I use all of their security system's interactive features. I love this company!

I previously had signed up with a plan with another provider and then started to get a lot of negative feedback from their reviews, so I canceled that almost automatically. Frontpoint was able to work with me on a short notice. I knew their sales department seems to be in Virginia and that was pretty important to me because I’m not getting somewhere like that in the middle of nowhere.

Frontpoint is the same as our old provider, price-wise, but the initial setup cost was substantially less for Frontpoint. Also, it was very easy to install. I needed a little assistance with their customer service and they were very helpful. I use their interactive features 90% of the time and I like it. It has been a very good experience.

My insurance agent said I had to have a security system and so far with Frontpoint, nobody breaks into my office. I come in and push buttons, then I leave and push another button, though the alarm irritates my secretary sometimes when she forgets to push the button. When it came in, they walked me through the package. The company let me set the system up myself which took 10 minutes. It was neat, easy and cheap installation. They charged it to my credit card and everything is wonderful. My insurance company is happy.

I've used Frontpoint for about three years, and a couple of times when I've dealt with the people at Frontpoint, they've been nice in general. I've had to talk to them about a few things, such as some issues that I've had with my monitor. It doesn't always type in the code very well, so the monitor could use some help. I also had some problems when I moved, mostly with the transfer of service and the additional cost that I had to incur. But this issue was resolved among contracts, so I'll follow it through to the end and decide what I want to do then. Overall, it's been a good experience.

We've been using Frontpoint for a year now and the experience has been good. The installation wasn't easy or exactly difficult. It is somewhere in between. The interactive features have been good, useful and absolutely convenient.