Frontpoint Reviews

I used ADT before at my old house but Frontpoint's system is really simple and easier to use. I installed it in a heartbeat. We called them up, had the sensors activated and the system hooked up on our phones and emails. The Frontpoint reps have always been friendly, helpful and knew exactly what they were talking about even if I only had three interactions with them.

I’ve had a great experience with Frontpoint, so far. Any issues that I’ve had, I've been able to reach them. One time they were offline but I understand that. When I had some new windows put in and I had to redo everything, I called for some instructions and everything's been really good. I've been happy. I would most certainly recommend them.

I installed the Frontpoint device easily and their customer service was very helpful and patient. They really walked me through step by step. But one time, it wasn't working when I was out of the country when I needed it the most to monitor my house on my phone. All the activity was not updating on my phone at all so I couldn’t tell whether my house sitter was in my house and when she came in or out. The issue got fixed within the 24 hours after I reported it, but then I already lost four to five days of security monitoring. I asked them if they knew what happened and they couldn't tell me. Also, I was supposed to get a refund on one of my months but that never came through. Other than that, I'm happy with them.

With our previous provider, we had false alarms like crazy. Their equipment was faulty and it was not a good experience. Frontpoint is remarkably better than what we had before. I did the self install so they just mailed me everything, then I just had to call and get it set up. It was really easy and convenient, and I didn’t have to worry about scheduling an appointment. I only had to interact with somebody twice, and that was initially when I was calling to gather information and when I was doing the install. Both times, they were really professional and knowledgeable. They answered all my questions appropriately and did their jobs pretty well. I use the alarm from my phone all the time and I love it. It’s affordable and it does what it’s supposed to do.

We have FrontPoint for a little less than a year now. The installation of the device was really easy and we had no problem putting the sensors on to the position they needed to be in, so it was good.

The Frontpoint device was very easy to install. It had good instructions and I had a lot of help from customer service. I love it that I can control the security system through my phone. It does the job, easy to use and I'm very satisfied.

I've been using Frontpoint for just under a year and have recommended it to a friend. When I had the trial version I was able to use the app and it was nice.

We had had a burglary occur at our former house which was one of the things that made us pick up the Frontpoint system. Since that time we've felt a lot more safe. My satisfaction with the service has been very good so far. We use the mobile app all the time. Being able to control the system from the phone is one of the reasons why we liked the system so much. I recommended it to my father and then he bought a system as well. I'd like to see them bring down the prices though overall it's been a good experience.

A good friend of ours used Frontpoint when we were looking to get a security system and we were not aware of Frontpoint initially. Then in discussions with them, they brought up Frontpoint and I checked it out and I decided to go with Frontpoint. The initial salesperson that I had with Frontpoint was helpful and answered any questions that I had. Also, installing the device was pretty straightforward. I just followed the instructions and it seemed to work fine and dandy. My wife set it up early on in the process and I got a call from Frontpoint wanting to make sure that everything was all right. They also asked me the appropriate questions to identify myself, and so I’m very pleased with how it’s going.

FrontPoint has a good rate and installation was very easy. One time I pressed the motion button and it went off on us. Another time my step-daughter came in and the alarm went off and everything went smooth dealing with their team. I forgot my voice password, and they sent the police which was good to know that they actually send the cops. Everything's been good so far.

We've been using Frontpoint for a year. Installing the security device was really easy as it was all wireless. It's really useful being able to access and control our system on the go especially when we forget to arm the alarm. Since having our Frontpoint security device, my family and home are more secured, and we have peace of mind also. Everything has been great with the exception of the panel. It tends to freeze over, and we would either have to wait or use our phone to disarm it but I haven't had the opportunity to actually contact them yet.

I like Frontpoint very well and I've had it for almost a year now. Installation was very simple and their reps were very friendly and helpful. I love their interactive features. It’s good. I'd definitely recommend them.

My husband had seen Frontpoint's reviews and said that it was the best one and then he also heard that it was better than ADT, so he wanted to try it out. Every time I call Frontpoint, everyone’s very happy. Installing our device was very easy and I feel safer since its installation. They automatically send us alerts and I normally lock it from my phone when I’m leaving the house. The only issue that I’ve had is that the main thing where we put our pin in freezes up sometimes, so we have to use our phone to disarm it. Other than that, I like the system and it's great. I actually want to upgrade.

I use Frontpoint's app and it's great. I love it! I've been using Frontpoint for less than a year and I feel more secure when I go out of town because I got it. Their customer service has always been great every time I've called in.

It has just been over a year that I've been using the services of Frontpoint. It was easy for me to install the security device, but I work in a hardware store, so stuff like that is natural for me. Nevertheless, the average consumer would have a very easy time installing their product. The customer service reps were great and answered any questions I had. From what I dealt with, their customer service was a real plus. I got one piece of faulty equipment and they replaced it right away, no questions asked. I use their app and it seems basic and straightforward to me. It doesn't have any bells or whistles, but I don't necessarily think that it needs to, since it gets me what I need to do.

I've been using Frontpoint for two years now and it has been very good. I had a pretty good system here but it was hard wired and landline and I wanted to change to a cellphone type system so I went with Frontpoint. They sent me all the stuff for installation, and I put it on the windows. I called them several times and had different questions for setting up the camera and different things and they were always very responsive and helpful. They're very professional and the system really works. Their app is good but I'm always worried about hackers a little bit, 'cause if I can do it, somebody else can do it. But I haven't had any problem yet. Other than that, I've been very happy with them. They've done a good job.

We've been using Frontpoint for about a year now and so far, so good. Installing it was so easy. The only thing we've had to do was put some of the stickers on the sensors. However, we had to call about a month ago and ask them to send me more stickers, 'cause they were falling off the wall. We also use the app in our phones in setting the alarm because a lot of times we forget to and we'll be in the car some place and remember we need to set it.

If you're in the basic plan the police wouldn't be called if someone comes in and they smash the system within the first 30 seconds. But with the premium plan, the plan I'm on, Frontpoint uses an algorithm and they call anyway if that were to happen. My only complaint is how much more you have to pay for the feature. I really think that should be on the minimum plan. It wasn’t enough to make me switch systems but that is something that I was very mad about. But other than that I've had a good experience with Frontpoint. Customer service reps were helpful. The app is intuitive and easy to use. I don’t really use the remote access as much unless I'm out of town, but it is really helpful.

The Frontpoint system has only a couple of options, but it's all cloud-based so the only concern is its latency. But for how much it cost and what it is, there should be a bit more options on the camera integration or an NVR option for something a little bit more robust that one can log into their house.

My Frontpoint installation experience was fine. Each representative was very helpful and knowledgeable about the installation process. However, when I decided to turn on the alarm upon entering my apartment, it would freeze and I couldn’t turn it off and it would go off. I called and their rep said it’s because my device needed to be updated. So they helped me through that process and I haven’t had any issues since. Their reps were personable, knowledgeable, patient and prompt with good customer service skills. Since installing our Frontpoint system, I feel safe. It was a great experience.

Installing the Frontpoint devices was very simple. I saw the videos and they were all helpful and I took time to identify the locations in my windows and patio doors. I need a flat surface to install it but window frames are not really flat. However, the glue is really sticky. It's good in sticking to the surface, even partially. The only minor issue I've had is that if you put the glue accidentally it's very hard to remove so if I put it wrongly, then there is no other option. All of us in the family use their app on our iPhones and it's convenient and easy to use. One time, I had set it as "Away" but we were all home. As soon as we moved, we got a call and they answered right away.

I've been using Frontpoint for about a year now. Installation of their device was straightforward. I'm a software engineer, so it's just like plug and play. Their customer service reps are very responsive. We mainly use their interactive features for arming and disarming the system. It’s good and it accomplishes what it said it would do.

My Frontpoint security device was easy to install. Their team calls me whenever I set the alarm off and my interactions with them have always been positive. I've had good support. I use the app on my phone and it's good to be able to access the system anytime and anywhere.

Having the Frontpoint security device gives me peace especially at night. Whenever the alarm goes off for whatever reason, they call me. We also have the application installed and it's pretty good. Great service.

I got the Frontpoint security service in the early part of the year. Installing my security device was fine. But I haven't used the service for a few months, and I'd like to know if I could cancel the service if I wanted to do so or just put it on hold.

When we had a couple of issues with the Frontpoint system, it was resolved really quickly. Their reps were very polite and professional. For about a year now, we've been using Frontpoint's services. We use their app and it's very user-friendly. It's great to be able to have access to the system and the app was the easiest way to do it. I seldom ever use the keypad. I'm very happy with Frontpoint.

I have two systems from Frontpoint and the installation of one of them was extremely troublesome. It took every six months of calls to get it rectified so we didn't have security a lot of the time. With all of those issues that we had with Frontpoint, I would not recommend them.

Frontpoint was one of the best on the internet, so I went with them. I've been with them for a little over a year now. At first, I had a little bit of trouble in aligning some things up. So I called and someone stayed on the phone with me and walked me through the whole process and it works perfectly. I use my phone to arm and disarm it all the time. When we went on vacation, it was perfect. We had somebody watch the house and I could tell everything was all right or if somebody needed to check something. I love it. I feel much more secured with it, especially when I'm home and I turn it on. I live by myself and I feel better about leaving the house because I feel that it's protected. It's working well for me and I've had a very good experience with the alarm system.

Frontpoint was our first home security provider. Their team was very informative and they helped me make a good buying decision. We installed the device ourselves. I had a few issues, I called and they were helpful and quick to answer the phone and helped me get through the few things that I needed help with. I called them a couple of times at the beginning and was happy with their response rate. We use the app on our phones to turn the alarm on and off as needed and I love it. It's one of the reasons why we chose them. I have the text they send me when I have left my geo-fence and it lets me know that I forgot to arm the house. I feel a lot better since I'm alone a lot while my husband travels.

I live alone now. My husband passed away about a year ago and that's why I had Frontpoint's security system installed. Overall, they've been okay. Everything's been fine with the team at Frontpoint. I had a friend install the security device for me. This was done at one time and there was no problem. I've armed or disarmed my system using my phone or computer just one time or two, and it's probably to my advantage to be able to do that.

The Frontpoint device was easy to install. I feel safer with it and I like its feature where I can program the device to let me know when the doors are open because we just had a baby. If she gets bigger, I'll be able to hear when the door is open in case she tries to get out on her own. One time, the alarm went off and I had to talk to the Frontpoint staff. I had a good experience talking to everybody. I also like being able to arm and disarm the device using the phone. However, when I sometimes do it from the main console, it's laggy. I prefer an improvement on that. Other than that, everything else is great.

We have had a little addition to our family about six months ago and my wife wanted to feel a little safer because there was one break-in up the street. We're in a safe neighborhood, but that still shook her. So now, my wife feels safer since having Frontpoint, though I'd be happier if they could make my rates cheaper. I use the app every day. I set my alarm while in bed at night and I'm also able to do it if I'm at work and forgot to set it. That was one of the selling points. It's everything we've looked for. I've seen the other signs from different companies out there, but Frontpoint is the new wave and we're satisfied with what they provide.

The touchscreen monitor which was the brain of the operation was freezing. I called Frontpoint and their guy did an update to the machine. They didn't roll out the update and that was my only issue which was minor. I had to call in to get my system updated. Other than that, I’ve been pleased with Frontpoint. I use their app on my phone all the time and it's awesome. I’m also pretty pleased with the thermostat. It’s been a good experience with them.

We've been with Frontpoint for 3 years. The system on the first house that we got it on was fine, but we're not really happy with our current one. Our alarm keeps going off at all hours of the night for no apparent reason, and we can't seem to get it fixed. Every time we turn it on, it wakes us up in the middle of the night, so we just don’t even turn it on anymore. We've called tech support four times now, and it just isn’t working for us. They can't figure out what's wrong with it, and we can't either.

Frontpoint was one of the best recommended security systems as per my husband's research and we're having a really good experience with them. Once when we didn't get the alarm shut off in time, they've been very courteous and very kind. Also, we both like their mobile app. It's great. If we leave the house and forget to turn the alarm on, we could do it from wherever we are. And it also alerts us if the alarm goes off. We get a text and an email. I would recommend this security system.

I had Monitronics before but I had to put new windows in the house and I needed new window stickers. They said they'd ship this for $14.95. That really upset me. I said that I was only asking for half a dozen new window stickers. So, I went looking and found Frontpoint and I've been pleased with them. We arm and disarm our system when we go in and out the door and we have the mobile one that's on the key chain but we don't use it. We'd just gotten in the habit of using it right at the door.

I've been using Frontpoint for two years now and the experience installing the device was good. I use the app daily and the only downside to it is the time that it takes for the app to update from an activity on the camera for the app to give notification.

The local team at Frontpoint is pretty good. They communicate very well and helped me set up the devices as best as they could. I also did a trial of their interactive feature and although it was good, it wasn't necessary for my needs.

Installing the device was easy and working with the team at Frontpoint was a great experience. They were knowledgeable and were able to answer all my queries. The app is really easy to use and I use it everyday.

I like Frontpoint's interactive feature because the other night, I left my home and I felt uneasy about something so I set the alarm from my phone. That was good. Installing the system was pretty easy, too, and the tech person on the phone was helpful. It's all good thus far with Frontpoint.

Sometimes when I turn my Frontpoint device on, it says some of the doors are open when they’re not. So I go and open the door and close it again, then it shuts the alarm off. Other than that, Frontpoint is fine. Installing it was very easy to do.

Frontpoint's customer service is extraordinarily good. The only thing I dislike is that I had to sign on for a three-year contract and I had to give that a lot of thought. If I had to do it over again, I wouldn't go with the three-year contract. Other than that, I find Frontpoint to be great. It has its own quirks but being able to interact and solve issues almost instantaneously is good. My next door neighbor saw my sign so I brought him inside and showed him our sensors and so forth. He has Frontpoint now and thanked me for it. He's so happy with Frontpoint, too.

Frontpoint was referred to me by a cousin and I've had it for a year now. Installing the system was okay overall, although I had a few issues where there was a piece that didn't hold and I had one unit that was faulty that had to get replaced. But everything's been satisfactory. I use their app when I decide to arm the system after leaving the house.

Frontpoint is our first security system and installing it was a smooth experience. I was also pretty happy with their customer service. They are very patient with us in setting up their system and they're very helpful. I like that they will communicate with us in different ways to make sure they reach us. It feels like security is important to them and I like that. We had a couple of defective pieces of equipment but they replaced it and then they followed up quite a bit to make sure that we got everything working whenever they noticed something wasn't communicating back to them. Our basement is partially exposed so that was always a big concern. When I'm home alone, having Frontpoint makes me feel so much better so I can sleep better at night with the kids. It's been really great to have that feeling where I'm not worried about every little noise.

I've had Frontpoint for two years now. Their app is easy to use and I use it all the time. I installed Frontpoint twice because I moved. They walked me through device installation and it was easy. My one complaint is that on my second system, I tried buying a camera and the installation was so horrible. They sent another one, we tried that again and finally the camera went off. So I sent it back and got my money. I had the feeling that wasn’t really what Frontpoint does with an add-on. It was a real pain working with it so we cut the cord and didn't bother. I wasn't happy with it but I was happy with the way it was resolved.

The installation of the Frontpoint device was easy but the instructions that we had were for an older model so that made it difficult for sticking some of the sensors on the doors. I had to reorder some of the adhesives in order to apply them correctly and that wasn't perfect either. Then we’ve had a few problems with the part of the alarm that serves as the central system. The software needed to be manually updated because it would get locked and the alarm would go off. So it would get locked while either my wife or I were keying in the code.

I like Frontpoint better than my old security provider because I can control it from my phone. With the other one I has to go to the keypad. I can lock the house down from my phone if I forget with Frontpoint's app which I couldn’t do with the other one. I like the app a lot. Also, the installation was easy and took about two hours. The customer service was really good and easy to work with as well. I have recommended them.

I went with Frontpoint because the company was highly-rated and the system was wireless and easy to use. We constantly use the app and it's very good. However, it doesn't have an override function if I wanted to override a particular sensor which we do often for storm doors. Also, sometimes the interface freezes, but there’s been a continuous upgrade so we've been able to fix it.

We have been using Frontpoint for over a year now and their service has been good. Installing the device was easy, too. We have their app on our phone and it's nice to be able to access the system at any time.

I've been using Frontpoint for about a year and it's been good. I've had no problems. Installing the device was easy and pretty self-explanatory and I like that we can access the system on our phone. Their reps have been very helpful, too.

So far, our experience with Frontpoint has been good. We've been with them for a year now. They have good customer service, and the device is easy to use. The device is self-install so there's not much communication with the people at Frontpoint during the installation process. They have a really simple reading instruction on where to place the sensors and so forth and how to set it up. Three weeks ago, I called them for a faulty sensor. The gentlemen I spoke to sent another sensor out, called and emailed for a follow-up. Since installing our Frontpoint security device, everyone feels a bit better. We are able to access and control our system at any time from anywhere, which is very handy.

I used ADT before I switched to Frontpoint. I like ADT's keypad better but I like the convenience of Frontpoint's mobile app and their pricing. Also, installing the Frontpoint device was a piece of cake. One improvement I would ask for is that the alarm on the keypad should be louder. And there's a little bit of latency between the time when a keychain is tripped and the beep sounds on the keypad. But that's just a network thing. Otherwise, the system is great.

Everything has been fine with Frontpoint. I’m happy to have the alarm. Installing it was easy but the only thing was I had to make my own shim blocks to make the magnet meet the door. I’m handy so it wasn’t that bad though. But if somebody else wasn’t or didn’t know how to use the saw or cut wood, they would probably have problems.

We installed the Frontpoint system ourselves. We called Frontpoint when we tried to activate and they're very helpful. We have their system for about a year now and I use the app to turn it on and off. Their customer service is excellent. Based on experience, Frontpoint is good.

My experience with Frontpoint has been good. The only bad experience I've had with them is that when I go to the Internet and buy the system, they send me a panel that looks from the 1940's versus a panel that looks from 2015 in the screen. I complained about that and they told me that the other panel is a little bit more expensive. But other than that, I haven't had any issues with them. The reps were very friendly, patient and easy to speak to and my interactions with them have been good.

So far, it's been good with Frontpoint. Everything’s worked the way that it should and installing it was a lot easier than I thought it would be. I just pulled the stuff out, stuck it up, and so far it holds up. I had one interaction with their team at the beginning about the key fob. I may have misread it or something happened but I thought I was getting more than the number of key fobs stated. But I have one, my wife has one, and my daughter has one, too, and that’s all we really need. Other than that, I didn’t have any issues with Frontpoint. I now mostly use their interactive feature and it works out pretty good. We did have an issue with some people checking out the neighborhood to see who does or doesn’t have a system and I haven't had that issue since we got Frontpoint. I probably just need to buy more sensors.

So far, Frontpoint is so good. We installed the system for ourselves. However, installing was a hassle, and we prefer to get the service from Frontpoint. Plus, I see that Comcast is a competitor for Frontpoint, and they are a bigger company of course. But they are installing the same security system and not charging their customers for equipment. The monthly fee is very competitive with Frontpoint. That amount that Frontpoint charges should take into account their customers. Nevertheless, I'm happy with the equipment and the function.

I've been using Frontpoint for under a year and the only real issue that I had was the front door alarm or the automation thing to open and close the front door. It still doesn’t work right. It’s one of those back and forth because they don’t provide the hardware. The hardware provider says it's the software and the software provider says it's the hardware.

I searched for best home security systems and Frontpoint was rated number one. Installation of the security device was a piece of cake. It didn’t take 20 minutes. The instructions were right there, and if I had any questions, I just call in and activate whatever. I know that when I arm the system, everything is good to go. If I have any kind of issue or if an alarm triggers, they call right away. I really enjoy the Frontpoint system and I've recommended it to a few friends of mine.

My house got broken into Thanksgiving Day a year ago, so I called Frontpoint and got their system. My daughter said it seemed to have higher ratings than the other providers. My son-in-law installed the device for me. I had some issues with the billing part of it when we first got it, but they got that all straightened around. One time I came in the house and the pad number five got stuck. Frontpoint called me and the rep told me how to shut it off.

I had a break-in in my rental and I decided the least I can do for my renters was to provide a security system. Then I looked up Frontpoint online. Installing it worked out well. It now works great and the renters like it. It's just too much per month because there's competition out there, but it's fine. Getting it was a good decision.

We had a fully wired system in the home when it was built in '99. We were doing a major remodel with doors and windows. So I switched to a wireless because I didn't want to go through the whole mess of trying to re-do all the doors and the windows. And besides that, I liked what Frontpoint had to offer better than our previous provider. I'm technically savvy so installation was easy; my brother-in-law, who is not technically savvy at all, put the system in and had no trouble. We do all of its interactive features and they're very convenient and provide a level of security that we can always access the system and see what's going on especially the history issue where we can see a history of the doors opening and closing and the windows. We like Frontpoint. It's working great and does exactly what we hoped it would.

We had ADT before and the customer service with them was bad. We didn't want to deal with them anymore so we started to look for other opportunities and a friend of my wife had Frontpoint and recommended it. We looked at it and decided that that's what we were going to use. I like the fact that the system is wireless and we're not running lines all over and see everything. The installation was very easy and the person we talked to on the phone walked us through it. Then, they activated everything from this location. The system is working fine and easy to operate.

Installation was great, I just had to get some little sticky foam pieces. Plus, the Frontpoint team have also been great, working with them has been pretty much no hassle. They don't waste time and usually resolve whatever needs to happen pretty quickly, so it's nice. I use their app all the time, and it's one of the reasons why we got Frontpoint instead of some of the other providers. It has been nice having that peace of mind since I had Frontpoint system installed.

I've been using Frontpoint for a year and a half. Setting up our Frontpoint security device was relatively simple. The guys at Frontpoint have been very helpful. I use the app all the time to arm and disarm the system. It's great that I can access the system at anytime from anywhere. In fact, that's one of the reasons I went with Frontpoint. We feel more secure since having Frontpoint. It's definitely an added benefit to having the security system. The panel is a little glitchy, though. I got a service sent for the software update but there was some glitch with the panel. So far, that would be the only issue I've had. Overall, it was a good experience, and I would still recommend it to other folks if they're looking for a security system.

I've used Frontpoint for a year. Installation of their device was quick, and their reps were all good and very professional. I was able to try their interactive features and it wasn't bad. However, I don’t have Frontpoint anymore. I need somebody cheaper.

My husband’s technically sound and the instructions to install our Frontpoint system weren't hard to follow so doing it was easy. It was pairing it up with the correct number in the machine that was a bit of a pain, but it was just user error. The monthly price is high for us but we’re making it happen for what we have. There was one time when we renewed our debit cards and we forgot to update the information with them and they were very willing to work with us. They made everything transition nice and easy. It was within about five days of the payment being due, and I thought my late fees have already been paid.

My husband had done some research on security systems online, and we went with Frontpoint because of their price and that we could get a motion detector that could snap pictures, and we can remotely turn it off and on through our phone. It has some features that were interesting. Installing our Frontpoint security device was shockingly easy. We called Frontpoint that day to get assistance and they were very nice, and they walked us through it. We're using Frontpoint for a shore house, and I'm not accessing it on a daily basis so the alarm is generally on unless we're there. With that, it's convenient being able to control the system from the app at anytime and anywhere.

When installing my security device, I went by the instructions and called Frontpoint, and they all walked me through. It was real simple. I had a sensor that was malfunctioning. I would go to work and it would say somebody’s breaking in my house, and I'd race home. Everybody had been very nice and friendly at Frontpoint. I've had more of an attitude in the interview but they all did make it right and everything was fine after that. I replaced the sensor and I've not had any more problems. I also bought the keychain and I use it to activate and turn it off and on. I like the keychain better than using my phone because it's on my key and I also don’t have to pull my phone out.

Frontpoint seemed to be the option that people had good experience with from what I've heard. Also, people that I've worked with liked the system and I like the fact that it was kind of do it yourself and I don't have to have people coming to my house and scheduling things. The system was easy to install, I installed it myself which was pretty easy. The price was not too bad and was within what I was expecting to pay. And, the system seemed to work for what I was looking for.

Someone recommended Frontpoint to me and when I Googled it, it came up as one of the better companies. Installing the device was easy and fast but there was one problem that I had and I'm still dealing with it. It's really not Frontpoint’s doing though. I live in a 90-year-old home and the woodwork around the doors is a little funky. I struggle with one of the two pieces which are the one that goes on the frame and the one goes on the door. I had to take it down and just hit bypass every time which I don’t like. At first it worked, but then it stopped working if the pieces are not close enough together and I really don’t know what to do about that. My house is still armed if I hit the bypass button but I’d still would like that to work. I have called Vivint and they suggested a couple of solutions but they didn’t work such as raising the magnetic piece on the door to bring it more flesh with the other piece.

After my house was robbed, my ex-husband told me about Frontpoint. I've been with them for a year now. I had ADT for a while, and price wise, there is a big difference with Frontpoint. My ex-husband installed the security device and he seemed not to have any problem with it since he had done it before. I arm and disarm the system from my cell phone. I love that I can control our system at anytime from anywhere. It's a lot easier. Also, their team lets me know that the system is not turned on. Frontpoint has been doing what they need to do. They've been perfect.

I've been using Frontpoint for six months now. I used another service provider, and Frontpoint's price was so significantly better that it’s worth the change. It didn’t take me very long to install the security device as it was very easy. I reached out to their customer service when I had a question, and they were very friendly and responsive. I was really glad to do the installation myself instead of having to hire somebody or to pay a company to come in.

Frontpoint was willing to be flexible in terms of offering options and deals. Installing the system was fairly easy and anyone can do it. I've been using it for close to a year now. I also have their app downloaded so I keep using that for activating and deactivating my alarm system. It's very quick and as long as there's Wi-Fi or cell phone coverage, I should be able to do that. It's a nice feature to have.

We're using Frontpoint for a business. The installation of the security device was not complicated. The people at Frontpoint are Johnny-on-the-spot every time we screw up and open the door without our code put in. They do a great job. I love that I am able to access and control the system through an app at anytime and anywhere. The only thing is that they're too expensive.

I've been using Frontpoint for over a year now. However, it took me eight months to actually get it going but that was on me. Once I had it set up, it's fine. They also have good customer service. Their reps are very helpful and they always pick up. So far, my experience has been good. They’ve done what they said they would.

There was a website that did a review of different security service providers and Frontpoint was recommended. Frontpoint's price is good, and when we needed support, someone’s always available and been able to help. Installing the security devices was simple. The instructions provided were very clear. At one point, I had a question and it was easy to get someone to answer it. I just called Frontpoint and somebody walked me through it. We generally use the mobile app. All the interactive features worked flawlessly. Access to the system anytime anywhere is one of the reasons we picked Frontpoint. It is much easier to manage and use because I can do it from my phone, and it works well.

The customer support of Frontpoint was very helpful. When I first got the touch panel, it was a little buggy, but they did a software update, which was a big help. I don’t think my device would’ve update itself, so having those be something that Frontpoint proactively pushes out would help a lot of people. The update was great and it had been nice. I also didn’t have to make a phone call to make it happen. I also use their app from time to time and it's convenient and it's nice if I forgot to set it before I left the house.

I had a little difficulty getting the sensors to read with some of the door trim that I have in my house. It wasn't installed in the standard way and I had a bit of difficulty with the Frontpoint reps explaining how to fix things over the phone when it hasn't worked well. But for the most part they're very good and easy to get a hold of. Then some of the adhesive was hard to get it off of the wall and we were afraid to pull the paint off so we had to leave some of them there. We use the interactive features when we go out of town to make sure that we have everything set up. However, I wish Frontpoint's service is not as expensive as it is per month.

The Frontpoint system is easy to turn on and off. Installation was extremely easy, too. If I can figure it out, anybody could. I really like that I can access the system through the interactive features. We use the system if we're gonna be gone for an extended period of time. We've had fewer worries, particularly when we're on vacation, since having the system. Frontpoint is easy to work with. It's absolutely fantastic.

The instructions on how to install Frontpoint's security device, how to select your spot and how to stick it up there were easy to follow. One time, the device misfired, and we handled that all by phone. Their staff were friendly and able to help resolve our issue. We disarm the device several times a day on its control panel.

Frontpoint had good online reviews, has a mobile app and the ability to update the system. The device was very simple and easy to install. Everything came in a box in package and most of them have peel and stick where I can attach them more permanently by screwing them into the walls and ceilings. It was very user friendly. I use the interactive features everyday and it's a great software. However, they're more expensive than some of the other alarm companies. They charged a significant amount for the initial software and what they charged for the monthly monitoring service is higher than some of the other companies. They also locked me into a contract for three years to get a certain price guaranteed. So if I wanted to switch to another company, their buyout to end my contract is 60% of my remaining balance. Overall, I'm pretty satisfied but I wouldn't recommend them for the price.

I requested quote from Frontpoint representative a week back. He was really good in explaining me everything and sent me the quote required. Another representative gave me a call couple of days later to explain me a promotion they have which can give me the equipment at a discounted price. My requirements changed a bit and requested to add more devices to the quote. I was happy with the conversations with Frontpoint and on the verge of signing up for this security system but I got a family emergency and couldn't sign up or attend any calls from last two days.

I've been using Frontpoint for 16 months. We never had service with Protection Concepts, the company that I was with, so having Frontpoint is a huge improvement. It was very easy to get the security system hooked up. The people at Frontpoint were very helpful on the phone. I use the app on my phone and I like it because I have children, so I can watch them. Our experience has been great, easy and convenient.

My cousin had Frontpoint and he seemed to like it so I thought I'd give them a try. I didn't want anything that was wired and Frontpoint is wireless and has the app features. I started the initial set-up, made few calls and I was able to install the system myself. We use the app on a regular basis. It was one of the features that I found appealing because you can do everything from the phone. Frontpoint gives me a sense of security since it's armed when I'm not present. I can quickly go on the phone and it gets me alerts if there are sensors that are triggered.

I've been using Frontpoint for almost a year now and everything's fine. However, the panels could use some working on. They don't work so they had to keep sending me new ones. The first one froze, the second one didn’t turn on, and then, the third one’s finally working. But I like their price and that there's no contract. Also, everybody's been friendly and kind - it was the only reason why I continued working with Frontpoint on the third time I had to get a new panel. So far, it's okay and I'm satisfied with Frontpoint.

Frontpoint's products were a little pricey but it works well since I've been using them. It's doing what we need it to do. I'd like to see it have a little more capability and I know that the Nest cameras can be tucked back and forth. I'm looking at buying another system from them but on the fence because the only thing they have that has audio is the doorbell and it's not necessarily what I'm looking for. But it's important to be able to arm or disarm the system from our device and this feature works. It's nice to know that it's there and can be used when needed and the monitoring certainly provides security. I like to be able to check out the video at times and the cameras do a good job of capturing, being able to zoom in and see different things. The quality is good. A lot of the electronics these days promise so much and don't deliver. Frontpoint delivers on their products and I would recommend them.

I've been using Frontpoint for a few months now and so far, so good. I haven't had any issues at all. Installing it was also easy. I did everything myself. I also use the iPhone app to do arming and disarming and notifications and I absolutely like it.

Installing the Frontpoint system was very easy and their team has been very helpful and friendly. They answered all my questions which weren't too many since they were pretty thorough. I feel safer with Frontpoint.

I've been using Frontpoint for probably five years and it's been very helpful. The interactive feature is easy and convenient, and I use it all the time. We have motion detectors but we don't use them anymore. We've had a couple of false alarms because one of the motion detectors has been a little bit too sensitive and a cat we keep in the building keeps tripping it. So we've had to pay some police false alarm fees because of it.

It's been over a year now since I started using Frontpoint. It was easy installing their system. They sent me their package and all I had to do is just put them on the doors and on the wall, and they're done. One time the front door keeps showing it’s open when it’s not. So I called them and talked to them about it. I use their interactive features everyday which is convenient for me. So far, it's been an excellent experience.

I had a few little hiccups during the installation of my Frontpoint device but not too much so it was pretty easy overall. Their customer service reps have also been good. I use their app but I can't figure out how to use the actual thing that I punch.

My wife saw Frontpoint online and we tried them. Their team was friendly, helpful and nice, answered all my questions, and took care of what I needed done. We've been using them for about a year now. All the sensors work and everything works all right. It's really easy to manage and I can do it all from my cellphone. When I first had the system, my smoke alarm/fire detector triggered itself one night and brought the local fire department into my house and there was no issue. Other than that, it's been fine. Frontpoint has been really reliable and works everything has been good.

Installing the Frontpoint device is pretty straightforward, and being able to access the system anytime is good. However, the monitor that we got in the house freezes up from time to time when we put in the code to arm or disarm it. It freezes up for a minute, and then recycles itself. If there's ever an emergency and I try to punch in buttons fast, it will sit there and think about it. That's the only downfall to the whole system. Other than that, everything's good.

We're happy with Frontpoint. It's easy to use and pretty self-explanatory. I tried accessing the system through my phone at one point and liked it, but I haven't installed the app on my new phone. Also, I had a problem remembering my password. But overall, I'm satisfied with the customer service.

The Frontpoint team was very helpful. They told me what I needed to have, and got the system set up in no time at all. They also commented that if I needed any help, or had any questions, they would answer them. My son installed the system, and I feel absolutely secure with it. In another area, I had another system which was wired, and I always worried with it. But with Frontpoint, I don't. I would recommend it.

I've been using Frontpoint for about a year and it's been a very good experience. One of the reasons we got the system is because of its interactive features and I like being able to access and control the system anytime, anywhere. Moreover, their team has always been very helpful and communicative, which is nice. The installation process was easier than I thought it was gonna be. We're now looking at upgrading to some other services they offer. I've recommended them to people.

I'm very satisfied with Frontpoint. When I first got it, I thought I got to be a technician to install these, but then when I started, it was very simple and the instructions were very good. I appreciate their service when they sent some emails that reminded me that I hadn't put it on at a regular time. Two mornings ago, there was a beep going on, and I didn’t know what it was until I discovered it was a low battery in the smoke detector. And there was no indication on the central command place, where I push the buttons to see that that’s what it was. But I sorted it out. I bought a new battery and I'm gonna put it in when I get home today.

The reps of Frontpoint are respectful and easy to get hold of. Every time I had a question it got answered. Moreover, their interactive feature from the phone and the computer is also great. They're better than the control panel because the control panel freezes all the time. It happens once every three weeks. I just unplug it and let the battery drain and then put it back on. Except for the control panel freezing, Frontpoint is good.

I have a good experience installing Frontpoint security. Setting it up was easy for the most part. However, I had an issue with one of the sensors that wound up in a tampered status and had to be replaced. Other than that, it was okay.

We have some equipment from Frontpoint that is faulty sometimes, and it has to do with cold weather. They had known where we would be putting them out, and they could have told us stuff like that before we bought it. There's a good and a bad. They don't actually come to your house, so they don't see what you have, and I feel that you're safer that way. But then, they don't come to your house and look at what you got to see if it works. On the other hand, installation was very easy, and the tech support was great. They always have a solution, but of course, it's more money. Overall, we've been satisfied, except for a few issues.

A friend of mine was working in Frontpoint so I heard about them and I've been using them for one and a half years. I've no issues with their team and we've had very minimal interactions which have been okay so far. I don't have a baseline to compare Frontpoint to because I didn't use anything before but it's been good so far and I can do everything from my cellphone in terms of the ease of access.

Frontpoint was self-install, very straightforward and easy to install. It came with instructions. I put sensors on doors and a couple more sensors at the house. We use our phones, primarily, to arm and disarm the system and that's really convenient. We question the security of it. But as long as our phone is secure, then our house is secure. Frontpoint is really effective, efficient, and cost-effective.

I was having problems with break-ins which was why I got the Frontpoint system. My husband chose this system and he takes care of it. I feel comfortable with what I have right now but on my iPhone which I use for arming and disarming the system, it says I had two issues. One is the upstairs bedroom window and the other one is the keychain remote. I use the keychain remote to lock and unlock the doors and the battery went on that. They've sent me batteries to put in the window sensors and I have no idea how to install them. So I wrote a note, sent the remotes back and told them I don't want them 'cause my eyesight is not good. They sent me a new remote and a card that it was good to go. So I tried and tried it but it didn't work and I was frustrated. The security system is great, but it's confusing.

We’ve had a couple of home security providers and Frontpoint’s been better than all the ones we’ve had previously. The previous three companies had all kinds of problems installing the equipment and we never got past the installation portion. Installing Frontpoint's device was fairly easy. I just put the stuff on the door and the windows and set up the main hub. I've had a couple of small issues that have arisen over the last year, but they’ve taken care of it every time. Their team is always on top of things and definitely easy to get a hold of. I didn’t want the system in the first place, but it's made my wife feel better and she feels more secure.

I have Frontpoint for about a year now and it's much better than the company I previously used. I installed the device myself and had no problems. We always access the system through our iPhone and the features are working. Overall, we've been quite satisfied.

We got Frontpoint to use to let in contractors and whatnot in the house because with them, I had the ability to open up the door and could monitor if people are coming in or not. During the installation, we ran into a problem with the framing on our doors. We put the big piece on the door but the little piece still didn't fit quite right on there. The piece wouldn't stay or was too bumpy and there wasn't enough room for it to attach itself in that flat position. So on one, we had to take off the housing around so we see the magnet or the metal part.

I moved from California to South Carolina and put the Frontpoint alarm system in my new house. I had done a lot of research online and Frontpoint was number one on things so that made me choose it. I had good interaction with the sales rep. I told him I was looking into it because I was moving across the country. It was six months before and he put me on his calendar and remembered that. He would call me and ask if I was ready for my security alarm. He did really good follow-up.

We got all the Frontpoint devices installed and the instructions were all clear. It was really quite simple. At that point, we called and told them to send us a couple of them because they needed to be lined up, but that took 20 minutes to solve and we were good to go. The customer service has been great as well. We haven't had to call many times but they've been helpful, friendly and knowledgeable. We also use their interactive feature most of the time and that was a big selling point. I could take off for work and remember that I forgot to arm the house then I'd pull up my phone and arm it. It's also occasionally good to know when the kids are coming home. We are very satisfied, it's a smooth job and great support. I definitely recommended them to people. They do the job well.

We have been using Frontpoint for about a year although we had to stop using it a few months ago because my sister destroyed the system. We wanted to keep using the system but it's broken and we can't afford to get more equipment right now. The installation was really easy and their team was really great. We used the interactive features all the time and it definitely gave us a sense of relief knowing that if we forgot to turn the system on when we left then we could turn it on on our phones so that was super helpful. It definitely helped us feel safer when we had the system because when it did go off, the police came really quick.

Installing the Frontpoint device was very easy, straightforward and self-explanatory. They have courteous, responsive and friendly team members. I use their app all the time to arm and disarm the system. It's convenient to have that access.

The interactive feature of the system is one of the reasons I went with Frontpoint. The only thing I wish they added, which I don't know if they even can, is the ability to have a timer to turn on and off the alarm system. We're observant Jews, so Friday night we can't use electronics through Saturday night. And right now, I have to disengage the sensors that match up to the doors I knew were gonna open. But that makes me feel a little exposed. And if there was a way it could automatically turn on at 1:00 in the morning and automatically turn off at 6:00 in the morning, that would be great. Other than that, I feel more secure with Frontpoint.

Any idiot can install the Frontpoint device because I am that idiot and I did it. The tech support during installation was fantastic, too. Everything has been resolved by the Frontpoint team to my satisfaction whenever I had an issue. I had a sensor that we weren't sure if it was bad or not but we eventually determined it wasn't up to snuff so they sent me a new one. Being able to use the app to access the system is cool. With the Frontpoint device, I can leave the house and not worry about it. It's great. It was exactly what I needed. I'm perfectly satisfied with my Frontpoint experience.

In purchasing the Frontpoint system their booklet wasn't very clear about what options were available for the various bits and pieces to fit onto doors and windows. But so far, the system seems to operate well and I enjoy it.

Frontpoint has been perfect and I have no complaints. But my alarm hasn't gone off so I haven't had to have the service portion of it other than the initial installation and walking through the armament of it. I ordered the package online from someone that referred it and the first phone call I had with them was to technical support once I got everything installed following the instructions in the box. It was very easy and simplistic to install and I was very impressed when after I installed things, they set up the system so that if a zone goes off, they can say that the alarm there is going off. They could tell me if it was in my daughter's room or the front bedroom and that was nice. I know they have the apps on the phone and different things like that and I like them but I haven't taken advantage of any of that.

Frontpoint seemed to be what we needed for the price and it was a piece of cake when we installed the system. We use their app quite a bit too although we had a couple of items that went haywire. One of the issues was we swear we armed it but come to find out it wasn’t armed a while later. We're also still trying to sort out the auto triggering of the cameras. We had some issues with just sunlight and cloud kicking them off on certain days. We might have had the sensitivity up too high. There also seems to be times when the camera recording starts a little late for the event like as we walk in from the garage door, it may not even catch us coming in before it starts. But those aside, it's been fine with Frontpoint.

The installation of Frontpoint's security device was pretty straightforward and easy. Since having their system, we are more comfortable leaving the house unattended. We use the app almost daily and it's been fantastic. However, we have had issues with it around two or three times a month where it won't arm and we have to shut it down or restart it to get to work. But usually, after we restart it, it works all right.

I researched on various home automation companies and Frontpoint had a nice clean wireless solution and they seemed to have good ratings so I picked them. We've been using them for a year now. Their reps got back to me quickly when I asked about their system. They were good in sales. As a matter of fact, I’ve been able to order additional hardware quickly and without problems. I installed the system myself which was easy. I called and ordered some more adhesive strips for my sensors and they sent it out right away. They were good about it. It’s nice to know that all the sensors are working. Having Frontpoint definitely feels better. It has been a good experience so far.

I had ADT before and it was fine for what I needed at the time. But they never followed up with me. Their equipment was getting old and the contract ended but they never called to renew it. I started to look online and after seeing Frontpoint had a much better rating and review, I went for them. I had to get help in the steps in installing the camera because I have to hook it up to a network cable at a certain time but it all went pretty well. They were very courteous on the phone and very helpful. They've given me very good customer support any time I've ever called them.

Frontpoint has been great. I don't have any issues so far. Installing the security device was straightforward and after installation, their guys tested everything and it worked. We use their interactive features through the phone. I like being able to access our system anytime anywhere. Frontpoint has pretty much met what I expected it to do.

We've had Frontpoint for four or five years now and I've recommended it before. The installation process was pretty straightforward which is a good thing. We've had quite a few interactions with their team for various reasons, but no complaints there. I use their app for disarming or arming the system. Actually one of the reasons that we have Frontpoint was to make sure that the doors aren't open and our cats don't go out.

Frontpoint seemed to have the best reviews online. I've been using them for about a year now and installing their system was very easy. I called and made sure everything was good to go. It was very simple. I was a little bit intimidated to install it, but it went a lot smoother than I thought. The person who sold me the system was really wonderful. However, when I'm supposed to arm it if I'm away from the house, automatically telling someone based on the GPS, that doesn’t work for me. I should have upgraded to a different plan. Other than that, I would definitely recommend it.

Somebody broke in to my house that's why I got Frontpoint. Their security device is very simple and easy to install. The customer service is very nice and professional as well. I like it and I haven't had any problems since I've had it. They're very courteous and they delivered what they said.

I've used Frontpoint for over a year now. I used Protect America before that. Everything has been good with the team of Frontpoint, if not better than the last company when installing new sensors. I use many of the extra features and their app is a good feature. Frontpoint is also convenient. They have good support and service and their system provides us a decent feeling of safety, as well.

I've had ADT before in Florida, but I moved so I tried Frontpoint. They said it was easy to hook up that's why I went with them. It was easy to install, but it's not everything I would have liked it. My interaction with the team has been good, but the equipment isn't the best. They wanted me to fix the screen myself, but I told them I won't fix them and they could send a new one instead. I also wish it would come with a camera with a monthly service fee. ADT had a free camera for the same price.

I called Frontpoint a few months ago to speak with someone because the installation process is supposed to be easy, but some of our sensors have never worked since we started. I wanted to call and cancel it because of the service that I received. The representative was knowledgeable but not very empathetic. He said that it was my fault for not calling in and telling them that there was an issue but my point is that most companies can look online and see that the system hasn't been turned on or used. Still, the gentleman told me that I was in contract so I had to pay if we did cancel. But right now, we are paying without utilizing the system. I think getting Frontpoint was a mistake and pretty much has been a waste of money so far.

I did some research online and called a couple of different places. It was around the holidays and Frontpoint was running a special. Since they offered a better monthly rate than the others, I decided to go with them. The installation was a little too easy and their reps have been very helpful. I called them to ask about what I should do if someone were to be in the house with me and telling me to punch the code in. So they helped me to set up a separate code. The interactive features are also great. The only other thing I've been concerned about is that if I ever need them right away, I'm not really keen on how calling through the 1-800 number works. I would call 911 if it was an emergency but it'd be nice to have a direct line to get right to someone and tell them that my alarm has gone off.

The Frontpoint alarm system’s been great. Their team is always very helpful and there's never a problem, even when I’ve needed new backings for the alarms. I haven’t had any major emergencies this year but even when I trip the alarm by accident, it alerts me to my phone that there was a pending alarm. When I had to have windows put in, I was able to quickly take the sensors off and put them back. There’s been a couple of times where I have a little trouble opening the app, but not too many times that it’s become a hassle. I like the fact that customer service is in this country and I’m talking to somebody who can very quickly help me.

I had to have a security system in place because our house was completely unprotected. I got Frontpoint last March and I love the remote feature. I'm also very pleased with the glass breakage detectors. You can clap and see that they're working and the batteries work for three years. I like the ease of installation and the low intrusion factor. It does not really look like you have it set up. The fact that it's completely wireless is a big boon for my wife because she hates wires. I like the command center that has a nice picture on it. It's pleasant and when you open the door, you can audibly hear it say in a computer voice when I press the button, "system armed away mode". It's a nice confirmation. We've never had a false alarm because it's either we've never have been broken into or we've never forgotten it and had it to go off.

Frontpoint's system was simple and easy to install. They sent it right to us and we installed it ourselves. I've been with them for a year now and their reps have been helpful and very quick to respond. I also use their mobile app and love it. In fact, we're going on a vacation and I like that we can get notified if people, like family members, need to get in our house.

I've been using Frontpoint for about a year, and everything's been great. I definitely feel that we all have peace of mind going to bed, not having to worry about a fire or any sort of burglary in the basement, since we have the fire protection and motion sensors set up now. In addition, being able to access the system anytime is fabulous. I use it for my business as well, so I can monitor my business from my home.

I'm pretty happy with Frontpoint for the most part. But once in a while, the system doesn't work. For instance, I punch in my security code but it doesn't take it. I have to unplug it, wait for a few minutes, and then plug it back in again in order to get it working. It's frustrating. My unit wasn't working at all so I called Frontpoint and they walked me through different steps but it still didn't work. So I had to mail the unit back, then they sent me a refurbished one.

I've used Frontpoint for a year now. Installing the security device was very complicated, but the team helped us through it and were friendly. Using the interactive features is very convenient. However, there are times that it cannot confirm that the message has been received when I'm trying to arm it through the app. But then when I got back in and look, I'd noticed that it has been armed. Also, some of the contacts that are used on the doors are really hokey. We continuously have problems with one of 'em on the doors. We've tried different applications on trying to get it to stick. It's very temperamental and it also does false alarms on the doors and the windows.

I've been using Frontpoint for a year now. I got them because somebody tried to break in. So far, everything’s okay. I'd turn it on when I go out and turn it off when I come home. One time, the sign blew off and got wrecked. And I called them up and they sent me a new one within a couple days. They're pretty responsive.

Installing the Frontpoint security device was fairly easy to do. It wasn't exactly like the instruction said because my door insets weren't exactly like the diagram, but it was easy to figure out. I called them once to ask one question and they answered the phone promptly and gave me direct answers. The sales process was good and flexible, and my sense is that if I got into a discussion with them, they would be fair and logical. I wouldn't have signed on with them if I didn't get that feeling from talking with them in the sales process. We sometimes would go down to Florida for several weeks at a time and if somebody needs to get in the house, we can turn it off for them to come in and then we can turn it back on when they leave, which is nice.

The installation wasn't a piece of cake. My house is already pre-wired and I had to put different magnets in because Frontpoint has bigger ones. Otherwise, it's been pretty much the same as it was before, except with the added convenience of being able to do it away from the house. I haven't had any problems on the system and when I called, my questions were answered very clearly. I was able to rectify the situation, so it's been all good.

One of my complaints is that the only way I can pay Frontpoint is by giving my credit card number and letting them charge that regularly as opposed to me paying a bill. I'm not accustomed to taking care of bills in that manner and I was put off by it at the start. But after using it for a couple of years, I'm okay with it although I would prefer a more traditional means by which I could pay my bill. To me, it's a little insulting to have somebody bend you over the hood of the car like that in order to ensure themselves that they're gonna get their money from you. But I understand that they probably dealt with people from time to time that weren’t financially responsible and so they have to resort to those means. I think they get a very high ranking in the alarm industry. They're up there shoulder to shoulder with other companies that are at the top of the line.

I've installed Frontpoint at three different homes so I've called three times to do installations. It took a little while, but it was pretty straightforward and fairly easy. I've called a few other times to add additional features, like the Z-Wave thermostat and Z-Wave front doorknobs. In one of the homes I switched from the original system and found it easy to switch the parts over. But I don't know if the Z-Wave stuff from Frontpoint is compatible with it.

Installing the device was as easy as they said it was. And when we did have a question, somebody was able to answer right away. I really like the app. It's one of the reasons we're impressed with Frontpoint. We feel much more secure with Frontpoint installed. Even when we're here, it's armed. And when I'm not here, every time the door opens or feel anything goes on in the house, I know what's going on. So that's really nice too. We've been very happy with everything with Frontpoint, and I like that we could take it with us if we move.

We got Frontpoint to be our home security service provider right after Thanksgiving of last year. The alarm went off one time, I got a call at work and had to go home. We're not quite sure what triggered it to go off but since then, it's been fine. Having this system makes me feel better and I'd recommend it.

I went with Frontpoint for their customer service. I set the system up myself since I didn't have too many items, and it was easy. Frontpoint has been very helpful and nice. I was able to talk through everything and solve everything over the phone if I ever had issues. Being able to access and control the system at anytime from anywhere make operating it much easier and handy. I know that I can deactivate it while walking through the door with a handful of groceries and don't have to worry about running upstairs and deactivating it quickly. I've had fewer concerns since I installed it.

So far, our experience with Frontpoint has been excellent. We've been with them for eight months now. Their techs walked me and my wife through the installation so we both felt good. They were all friendly, answered all the questions we asked them and seemed like they couldn't do enough for us. We got Frontpoint's interactive features on our phone, my tablet, and then on the OnStar on the car. It's a good idea to be able to access and control our system anywhere at anytime. Since having Frontpoint, my wife feels better when she's here by herself for two to three days when I go on trips. I feel better, too.

I did a Google search on people's opinion on best security systems and Frontpoint came on. I requested a dependable, reliable company and they were rated number one, so I basically went with them. The installation was real easy. I got everything situated, I put all the alarms up, and then I called them to verify. They went over everything with me and made sure all the systems were activated and were functioning properly. At one point, I had a problem with my system and they told me it was probably low batteries but they told me what to do. I unplugged it, reset it, and haven't had a problem with it since. They've always been very helpful anytime I've had any kind of discrepancy with the way the system worked, which hasn't been very often. It's been very reliable and easy to use.

We've been using Frontpoint for a little over a year now. Installing our security device was easy. It was done very quickly. We had a faulty motion detector, so I went through the steps to figure out whether it was the motion detector or not, and they replaced it. We've been using Frontpoint’s interactive features to arm and disarm the system, and in fact, it's why we got it. The system works how we thought it would work. We’re still renovating the house, so we have a bunch of motion detectors right now. However, once I became a customer, the website’s unusable. I'd need it to add sensors, but I have to call in to do that or buy third-party ones.

We started with Frontpoint this year and have had it for nine months now. I found the device easy to install. When I called the team, I didn't talk to a machine and press any menus. They always answer the phone and they didn't put me on hold for a long time. There was one time when the police came to the door while we were in Europe for vacation because we changed the code and didn't tell our son. The Frontpoint staff were very reasonable and understanding. I also turn it on and off from my phone every now and then, which is very useful. However, it's confusing to get the three different security things straight. There's a passcode to turn off the alarm, a password to get on the site, and then there's this passphrase or security question to say if the police call and there's really nothing happening. But other than that, I'm very pleased with the service and I would recommend it to family or friends if necessary.

Last Black Friday of 2015, my apartment got broken into. I got some precious items stolen as well as some jewelry and electronics. That's when I realized that in today's time and world, a security system is needed. It's sad but true. I got Frontpoint right after my break-in and it has been our home security service provider for approximately 12 months now. It's the first one that I personally own and pay for since when I was living at home in the past, I worked with ADT Security Systems.

Frontpoint is much simpler and easy to deal with compared to my old provider. When I call them if there's a problem they take care of it. I use their mobile app which has similar setting with ADT but theirs is much more better. They're a good company and I'm thinking of putting Frontpoint in another house. The system is very easy to install.

Frontpoint is not as good as the advertisement claims to be. The solution is to design it to be easily installed but it doesn't mean that there aren't issues. The fact that there are no wires doesn't mean that there aren't other complications. I learned that the reaction of the moving sensors is not as fast as I thought because it is wireless but it's battery saving. If someone breaks the window and enters in the room, it will not immediately trigger the movement sensor which was a disappointment. I was having issues to understand why the sensor was not triggering the alarm when I installed it myself. After talking to Frontpoint, I found that the reason is that because of the battery saving features, the sensor works from time to time. It may identify that somebody is in the room but not immediately.

I've been using Frontpoint for about 13 months now and it gives me peace of mind and a sense of security knowing that it's there. I arm or disarm the device using my phone or computer, and that's the only way I do it. It is exactly what I wanted and why I went for that particular package. Overall, I had a good experience with Frontpoint.

I installed our Frontpoint system myself. If I can do it, anybody can. When we first started, the representative went over everything with us and told us to give him a call if we have any issues at all. We arm and disarm the system off of our phone when we leave and also armed it when we're on vacation. It's been a pretty smooth experience with Frontpoint so far.

It was fairly easy installing my Frontpoint system. I live in an older house and we had some extra padding for one of our doors sent. Once we got those, it was pretty squared away. We've been using Frontpoint as our provider for a year now and so far, interactions with their team have been mostly good. They were helpful. We also love the part of having access to our system anytime. With Frontpoint, I feel more secure when we are away on vacation, away for the night or if I'm away on business and my wife is home with the kids. However, I would like to see Frontpoint to be integrated with the Apple HomeKit and the Amazon Echo so that it's smart home ready. On the whole, I'm satisfied with Frontpoint.

I have Frontpoint for about a year and my experience with them has been pretty good. Putting up the device was pretty easy, and they call me when it gets off. Frontpoint has good customer service. I'd recommend them.

Frontpoint doesn't do what ADT did. If a fire alarm or smoke alarm would go off for whatever reason, ADT would call right away. I heard nothing from Frontpoint when the battery went off and it started making a noise. I don't know why it did. But nobody called me to see if anything was okay or not. It's kind of, "Here's the equipment. Turn it on. Goodbye." You never hear from them again. I feel less secure with Frontpoint. The installation was easy. Then, when I had a question and tried to call the salesperson back but they wouldn't even give me his number to talk to him directly. They said that I wouldn't be having any more contacts with the salesman. That kind of pissed me off.

Frontpoint is a good company to deal with. I've been with them for a year now. The installation of our Frontpoint security device was very easy. I had the increased service and then I backed down to it. That is active, it was $46 down to $38. It's great being able to access and control the system anytime at anywhere.

We used to have ADT, but we had a problem with false alarms on the windows and the sun room and they think the best to fix that would be to upgrade the system rather than fix it, so we switched to Frontpoint. I've used them for a little bit more than a year now, but I still kept getting false alarms. So I called them up to find out what was gonna cost me to pay Frontpoint off and then go off and look for another system. But the person I went on talking to had me mail back the motion detectors and sent me the actual modules that go into windows and doors and a discount. Their salesperson convinced me that the motion detectors were the way to go and it worked out very good. I was amazed.

I've had Frontpoint for a few years now. Installing their device was easy. The customer service was all good and easy to deal with. I use a computer and it arms and disarms when I want it to. It's also good that I could access it anytime, anywhere. Then I usually travel for work and I can also move it from one building to another. But right now I deactivated one system and set it up on at home. It's nice and it was all pretty satisfying.

Until now I’ve been happy with Frontpoint. Installation was frustrating! I stayed up until 6 in the morning because the smoke alarm did not want to stop beeping the whole night. And because they’re not open, I was about to cancel because of that. It’s a very hands on type thing. I'm a techie person but not the type who installs an alarm because everything’s wireless and it’s just sensitive, wherein normal sound can trigger it.

I've used Frontpoint as my home security service provider for about a year, plus or minus. Before I got them, I had ADT. Price is pretty much the same with both security providers. However, compared to ADT, Frontpoint gives me the flexibility to be able to add peripherals, like the contacts and the cameras. Furthermore, with Frontpoint, I can set my alarm remotely, which I thought I was going to get with ADT, but apparently for some reason I didn't end up getting this feature with ADT.

I got Frontpoint because my son had moved out when he got married. I felt okay when he was there but after he left, it was just different. And I missed that sense of security that's why I installed the security system and I feel so much better. I feel like that if someone goes to break in that I will have that warning. The alarms gonna go off, and something's gonna happen to give me that amount of time that I need to get protection.

Installing my device was very easy and once I got it all installed the set up with the Frontpoint people over the phone was easy as well. They're responsive through email every time. I added a carbon dioxide detector and a smoke detector and within 15 minutes I had a quote. I've also used the arming and disarming app which I find convenient.

I've had Frontpoint since November and I did the installation myself. Their sales rep was really nice and informative and then whenever I needed help on setting it up, they're on the phone with me and they're really helpful. I use their app since I really don’t know how to use the buttons. However, one time my app wasn’t working and I don’t know why. It wasn’t connecting to my house system while I was away so I wasn’t able to turn the system on because I forgot to do it.

I have Frontpoint as my home security provider for eight years. Installing it was easy, I was helped over the phone and the instructions provided. Their customer service is great every time and I like their phone app a lot.

When we moved in we updated the Frontpoint system the previous owners had and we installed everything ourselves. We had a technician on the phone who walked us through the whole thing. We put an alarm on every single window and door so it took a little while, but once it was done it was fine. Their team was really helpful and very knowledgeable. They were able to give us all of the information to help us make the decision that was best for us and choose the best option. Every time we’ve had an issue moving forward, they’ve always been able to walk us through what we need to do.

Frontpoint's quality testing of their equipment needs a lot of improvement. I've had multiple devices fail and the troubleshooting part that involves the sensors don't do anything. There are things that are okay for weeks and months and then all of sudden a device malfunctions. These are home security systems, so when that happens multiple times with different devices I have to wonder how reliable the whole system is.

Frontpoint met my expectations. Installation was pretty simple. I had one device that was a little finicky but other than that everything went pretty well. I bought the device out of simplicity. We have baby sitters and there are three buttons that they can hit to send an ambulance right to our house. Receiving alerts on my phone is great.