Frontpoint Reviews

Frontpoint's customer service people were helpful and answered my questions. I did the installation of the system, and it was easy but it took a little longer than they said it would. I’m happy with the system and I really like that when a door opens, it tells me which one it is. I also use Frontpoint’s smartphone features sometimes and it’s nice to have it. The cost is fine and I don’t feel like I’m being overcharged. But there are certain things I can’t change such as the volume unless I call them and I don’t really find myself having time to call anyone. Other than that, Frontpoint is easy to use and their customer service is good. I would recommend them.

We were using ADT and weren’t too happy with them. We wanted to do somebody different and Frontpoint is much better. During the sales, there was no pressure and they gave me a lot of good information. The best thing is customer service. It is so far superior to ADT. Our experience with ADT was they talked to us like we were an idiot. In Frontpoint, it’s been super good. I’ve been in touch with them several times because the system was new and we didn’t know exactly what we were doing. I recently added their security camera, so I’ve had to contact them two or three times to get information on getting it set up properly. They’ve always been quick to respond. We don’t get put on hold and everybody that I’ve talked to has been very knowledgeable. They always can answer the question and it doesn’t matter who answers the phone.

Based on research, Frontpoint is the number one online security company. Their customer service was responsive and they answered my questions. I did the installation of the system and the process went well. The only thing we’ve had an issue with is the sign in the front as it keeps coming undone and it’s flimsy. I would recommend that they have a bit more quality products for the signage. Also, the signs for the windows come off all the time, so that too could be improved. I wish I would’ve added a couple of windows, but that was the next tier up and it was overboard. So, I went from either having a bit less than what we needed to having way too much. Other than that, their equipment is great, the system we have is a good package and it suits us.

I needed security at the house and based on the reviews online, I went with Frontpoint. Their sign up process was painless. We did it online and we talked through it with the person on the phone. Then I went online, looked at my account and we ended up having to add a couple of components. And they were able to add that back to the original package which was nice. A box came in the mail and I was able to hook all the system up. The installation went very well but I had a couple of technical questions. When I called tech support, they solved it in a few minutes via the contact line on my phone. Frontpoint’s reps were very positive and very supportive. They were quick to answer the phone and had answers to all my questions when needed.

After seeing the reviews and the online advertising of Frontpoint, I decided to go with them. The sales rep was very helpful and was super good. I like the way they were able to answer my questions and put me at ease as to what I was doing because I installed the system myself. It was easy though. I love their features. I like the ease of use through their app. Overall, I was very happy with my experience with Frontpoint.

I got Frontpoint as a preventative measure. They were better priced compared to others and I liked the fact that I can install the system all by myself. I've been with Frontpoint for three years and up until recently, my experience has been great. When I set the alarm off accidentally the response was good. But if you have to relocate security or want to cancel security for any reason or go a different company, you'll have a hard time with them. They try to lock you into this contract. Once they have you, they don't really wanna back off of it, even though you're dissatisfied with their service.

I used to have very large aggressive dogs but I don't have them anymore so I needed a security system. I tried Frontpoint out with my home and I liked the app and the feature of being able to do stuff on it. So I stuck with them. Now, I have Frontpoint for all my businesses too. I did the installation myself so it was great but some stuff could be a little better. They're a little bit cheaper than what I would like and I would like a couple more options to be offered now with all the smart homes. But overall, the quality is good. We have kids so we definitely feel a lot safer having a security system. The customer service has been really good too and I've felt very comfortable talking to them.

We recently moved from New York to Philadelphia and we bought a house. And I never had a security system in New York, but Philadelphia is less safe than New York. We asked around and chose Frontpoint based on the fact that it got good reviews and our relatives here have home security systems from Frontpoint. Frontpoint is one of the best companies I've ever dealt with. They're perfect and I wish all companies could be like them. Their frontline people seem to enjoy their jobs. They were very human and there were no scripts. They were very well-informed and incredibly friendly in a genuine way.

We purchased a new home and it's out in the county and away from things. I wanted to give my wife a little more sense of security, so decided to get a home security system. Frontpoint became my choice because I knew that their system is completely wireless. Should someone be able to get to our box and disarm it, it will still automatically send out codes. It didn't matter whether someone cuts the power or not. And I liked that. I also compared the companies in the area and the price difference was substantial.

I wanted security and safety and went with Frontpoint based on some reviews I've read. Customer service has been good but the sales was a rocky start. I had to do some credits in the beginning ‘cause it didn’t start off as good, but it’s been good over the past months. Some of the newer places have better technology but they're more expensive, so for what we have, it’s good enough as far as using the app to arm and disarm and making the controls fairly easy to use.

We live in the city and sometimes there's theft around where we live so we felt we'd get a security system. I did a quick Google search and it said that Frontpoint was one of the top ones, so I called and I liked the guy I talked to. It was a long phone call just getting it all set-up. But we had a lot to discuss and since no one came out to the house, I had to do a lot of describing of everything. But it's perfect.

I've been online and Frontpoint seemed to have the best quality of service. I was comparing other security systems within the area and they were the company I thought I'd be able to benefit from. When I was working with their representatives, I was always satisfied. If I had a question they would be able to answer it. I never had any issues when I reached out to them. I went with the basic package since I didn't really want to invest in that much accessories to go along with it. Still, the rate is competitive and for my basic system, I pay 44 which is what everybody else is paying.

Frontpoint was recommended by a friend and we got this system for security. Customer service was all great and our interactions with them were easy. When we had to call in, everything was handled and done quickly. We installed the system ourselves so that was good. The package we got has enough features for what we need. The smartphone features are great and I usually arm and disarm on my app. The system is good overall and the cost is fair. With Frontpoint in our home, we feel more secure when traveling and at night.

Compared to other providers, Frontpoint was a little bit cheaper. And I got less insurance if I took home security. Dealing with the Frontpoint reps has been smooth. The system is easy to install and the quality of the equipment is good, but the app is not working that much great. I still see some features I can operate on it, but the feature where I can set the alarm whenever I go out is not showing up now.

The Frontpoint reps knew what they were talking about and they helped me set up when there was a hitch. They were very straightforward for us. I like all the options and small details, like seeing when the security can be turned on or off because I travel a lot all over North America so it’s very accommodating for me. That is one of the major features why we purchased this, and if someone cuts the power off to the house, it’s enabled. Everything was excellent and it was great customer service in all aspects.

Purchasing a home security system seemed like a good idea so I went Googling through the different options and got Frontpoint. I had a positive experience setting things up and the rep I spoke with was great. Also, the features in the system were great and the installation was quick and easy. The equipment seems to have good quality too. I would recommend Frontpoint.

I searched online, checked the customer review with and Frontpoint was better than the other company. I called their technical support to help during installation and it was easy. We used Frontpoint when we were away. I am able to control it from my iPhone and they also gave us a key so you can turn it on. It is more expensive than the other local security providers since it is a US company and the exchange rate is high but I feel safer when the alarm is on. Some people can break in and steal your stuff in five minutes. It was pretty compromised but it’s still better than nothing.

Our neighborhood had a few break-ins and forced entries. So, we determined that it would be worth to pay monthly to have a security system to rely on. I looked up "best security systems" on Google and Frontpoint and ADT were the top two that came up. ADT seemed to be more expensive since they’re an older company and Frontpoint seemed to be better price-wise for us. So, we went with them.

My brother was selling Amway at that time and Frontpoint was their partnered company, so we got a really good deal on the package for our first system. Our subsequent systems were bought through Frontpoint because we were happy enough with the service. It's simple once it's setup. It's been easy enough once I get the installers on the phone to walk through everything. Also, everything’s automated from payments to alerts, to making sure alarms are cancelled. I love the new app. I have had to call Frontpoint each time just to navigate small issues. It had more to do with the doorframes and things that were not in their control.

Reviews on the internet led us to getting our home security system through Frontpoint. We had another security system in a different location before, but Frontpoint's system is more user-friendly. Everything is automated and they're very responsive when we call in with questions. The experience we had with the reps was really good. We had some issues in installing the system, but they were able to resolve these for us. I even did a bit of customization with my service package. So far, I like the quality of everything. I'm using the smartphone features and these are working out great for us, and the smartphone app is easier to use than what I had before. Even though Frontpoint's system is a little expensive, I’m happy with it.

I purchased a home security system because I'm at home alone. I’ll be 64 soon. I'm also a hard sleeper and I really felt that the system would give me a sense of security. The Frontpoint system is good. However, when I got it, I thought I was going to get the doorbell camera and some other things that was available, but it came at an extra cost. Even so, the sales team was fine. I had to install the system myself. However, I'm not very technical when it comes to setting up things so I called my daughter. She helped me set up the door monitor and the scanners and she got them working. We've been good since then. The features are very up-to-date as well and the system was reasonably priced for the features that I had.

Dad passed away in Massachusetts so I needed to input my dad’s security system remotely from Chicago. One of my colleagues and I were talking about security systems and he was very happy with Frontpoint's equipment and service. He recommended going to their website and checking out the different features. Everything has been positive when I got in contact with the Frontpoint representatives. And then anytime I have any technical questions, I always get a live person who walks me through the issue at hand and resolves it on the spot.

We bought a new house and one of our friends recommended Frontpoint to us. The salesman was very good and explained a lot of the different packages. We like the features a lot but I’ve been meaning to call them because I got a notification that says "detection noticed". The doorbell has topped recording since but other than that, we were loving it. Overall, we’re happy with the system.

Frontpoint seemed to have the best market rating that I could find. The reps did very well and they helped me through what I needed and didn’t need. The installation was easy, though I need to clear up how to name the different sensors and how to deactivate one sensor and leave the others going. The system's quality is very good and now my wife feels a lot more comfortable when I’m travelling.

Frontpoint was the leader in their field so I got them in case something happens. Their reps have been knowledgeable and very friendly. I'm liking the automatic door lock. I don't have to carry the keys and I don't have to make extra keys for everyone in the house. It's been a good experience so far. I would definitely recommend them.

I had ADT a long time ago but I wasn’t very happy with their stuff. When I moved to this other house, I decided to get from Frontpoint. I asked Google what was the top-rated security system and they said Frontpoint. So far it’s been really well. Their reps are doing great and they were very professional. The installation went well and it was pretty easy. They did a pretty good job of explaining it and explaining where to put the stuff. You get two motion sensors that come with the package. However, they could offer window sensors instead of having to purchase that separate and that should have come along with the door sensors. Any entranceway, like your doors and windows, should come in the package. It’s supposed to be a security system, but somebody could bust in your windows and your motion sensor didn’t pick them up.

I needed a security system and started with Frontpoint. They had good reviews and they were helpful all the time. They were really a good company. They assisted me when I installed the camera and it was easy. The cost of the system is a little bit high, but it’s good. I also feel very good about the system's features. And one thing I like is they’re fast and responsive. That’s very important for me. If something happens or if any problem came up, they call us immediately and they also have some password for the security.

I'm a truck driver and I own a trucking company. I'm never at home. Our house got broken into and thereafter I chose to purchase a home security system. Frontpoint's system is all wireless and it is totally mobile. I don't have internet, Wi-Fi or anything at the house and so I went with them. The installation of their system was fool-proof. I peel a piece of tape off and stick a device where I want it. For my system, I got glass break and a couple of extra little things they do in their sales promotion. While I think their system is totally overpriced, I'm satisfied with it. When I'm gone, the system gives me a little sense of security.

I got tired of my phone being connected to my hard line and to my cable company, so I went to a different company. I got Frontpoint and I like it. There has been some issues with connectivity on recordings but other than that, their service is good in general. They also have good customer service. The people over at Frontpoint have been nice, accommodating, they explained what they were doing, and they delivered what I asked them to do. My wife installed our system and it went okay. But one thing we were not informed about was that there's a connection we have to have through the internet for a particular doorbell video. And we’d already installed it, and it works a little bit, but then it’ll stop working consistently. And so, they said we gotta buy another part for that. So we asked them why nobody told us about it.

Prior to using Frontpoint, I just had some cameras. I purchased a home security system for safety and now I have motion sensors and smoke detectors. The installation process was easy and I liked it. They're working fine and the quality is really good. Frontpoint's pricing was good too. Most of the security companies have the same equipment so pricing is an important thing. I also use the smartphone feature all the time and I've felt much safer since having Frontpoint. Sometimes, we don’t put the code in a timely manner and the alarm goes off. They call to check and make sure everything is good. Frontpoint is a good company and my experience with them has been positive so far.

Frontpoint was highly ranked and I liked the customization, the ability to install it yourself and the ability to add various sensors and automation as well. They also have a lot of integration with Alarm.com and it’s easy to look up what you can add on to the system. The initial sales, getting it set up and ordered were very good. Because of my timeline, we were able to delay the shipping and getting all that set up. Then, during the initial setup, I got everything the way I wanted it. I found that the installation was straightforward and easy, and the instructions were good. The only issue I had was they called my wife’s phone versus my phone even though I’m the primary. Also, there are other products out there that I wish Frontpoint would have.

I like Frontpoint. They were great. It wasn't too hard to do the installation, and they got all the features covered that I want in my system.

I needed a security system then. Frontpoint was well-regarded on online reviews and they made it super easy to sign up. Also, if I didn't like it, they had this kind of return policy that was really great. I called them and the rep was really friendly and answered all my questions. I liked talking to the guy. I had someone else do the installation for me and it was easy for him. The app is super easy, simple and straightforward.

Frontpoint has better pricing and it was convenient because it has no wires. The sales rep was great. I needed the break sensors and he was telling me what would be useful for my house rather than just trying to sell me a bunch of stuff. The only one that was confusing was the water bug. Usually, all of the pieces here have two pieces for the sensors to work. The water bug didn’t really explain how to set it up. Nonetheless, I'm very satisfied with their features. The motion sensors could be a little bit stronger though. Furthermore, we use their smartphone features. It’s very convenient to notify me whenever somebody is in and out of the house when I’m not at home or even when I am home.

We've always had a home security system and we feel more secure in our home if we have one. We had ADT for years but when we wanted an upgrade, the person did not show up and I was annoyed. I looked up systems and I saw Frontpoint. They seemed interesting and it turned out that a neighbor had them. So, we switched to them. At the time, we were in a different state. Then, when we moved to where we are now, we decided to try ADT again. However, we had the same experience with their technician. Compared to that, we never had a problem when we had Frontpoint. So, I looked if they do service here and they did, so we went right back to them. We added more products since we had more doors and way more windows now.

I looked up online for reviews and it seemed like Frontpoint's customer service was the best out of everyone. The person I talked to was very pleasant. He gave me everything I needed really promptly. We talked over the phone, and he sent over the agreements through e-mail. He patiently waited while I read it for 15 minutes and we did the e-sign. It was great. The installation process was good too. It was really easy. I set it up the station at the center and then I did it over my phone on the app. However, our cat kept triggering it because I put it too close to the steps. But other than that, it went well. The features that are offered have been working great especially the app. But, it needs remodeling so I will know who comes in and out. I also like the activation knowing where they are in the house as well.

I found Frontpoint online and I did some researching and read reviews. Then anything I've had with their sales was fine. The customer service has been very helpful when I need help from them. The installation was not easy nor difficult, and I had to call somebody to tell them that I didn't quite get their instructions. Still, the features are very good and I like them. But I also wish that they would try to start using a camera that moves more and could really cover my bases a lot more. The stationary camera is not very helpful and useful for what I use it for. So if I could move the camera around, that would be much more beneficial for the exorbitant price being paid for this camera that basically doesn't do anything and only covers the area shown.

When I moved into a new house I looked at several different wireless systems and Frontpoint overall had the best rating. The sales team was friendly, easy to work with and helpful. I had to spend a little bit of time getting them to change my package up a little bit, but they covered everything. The system is easy to install and use. The installation process was over several different periods. I got to hook up one part of it and then go to work and then the next day come back and work on another part. That’s a few hours altogether. The installation instructions were all very good. The only one I’ve had trouble with is the indoor camera. I haven’t been able to quite set that up. There are software issues and I just haven’t had time to call in to them and have them walk me through it. I like the mobile app and the different options. I like that I could to pull it up real quick and work on it. The system's price is right where it needs to be. I'm satisfied with it.

I purchased Frontpoint for a business upon my father's recommendation. We had AlarmForce before and Frontpoint was a better value. I also like Frontpoint's little monitor box better. It was definitely good customer service when I called and had the problem with the motion detector. I just called up and placed my order and everything went very smoothly. During installation, you just basically stick the things on there and tell the monitor where you want to be called. Frontpoint is nice where you can do the stuff with your smart phone to check on things and to arm the system. That's a feature that wasn't available with the other system. Also, if there's a problem, the system sends me a notification.

Like everybody else, I'm worried about what’s going on in the world. Every other security system looks the same. But Frontpoint had the best customer service reviews. When I first got it, I couldn’t get it to hook up right. So I called them and they helped me get the first one hooked up. Then they stayed on the phone with me and took me right through every step of it until I was completely hooked. So far, I'm happy with it and I haven’t seen any problems. Its features are everything I wanted right off, though we have the option to upgrade down the road.

After a lot of phone calls and an email to the executive management team, I was contacted by a customer service supervisor named Kenny. This representative went above and beyond to try to resolve the matter in a way that was satisfactory to both the company and me. This issue is now resolved.

We've always had a home security system. So when we moved, we decided to have one. We have been with ADT for many years and we wanted to try something different. So, we went with Frontpoint. They're cheaper than ADT but in terms of security, they're about the same. In terms of initial support, Frontpoint gave us good service. But after they made the initial sale, they wouldn't give us support and would just refer us to the after-sales support group.

I chose Frontpoint because of their customer service, even though it was a little more expensive than my other option. They seemed to be very knowledgeable about their parts and system. It was one of the issues that I was having with the other companies. Also, Frontpoint was very responsive. There was one issue where once my alarm went off. They have a process in order for them to call the police and because it wasn’t addressed the correct way, they reimbursed me for whatever extra fee they were going to charge me.

Frontpoint reps were good and knowledgeable. And the cost was competitive with any of the local people here. In fact, Ackerman, the one that I was with before was a bit more expensive. So far, it has been a positive experience. But again, it’s a security system so it’s all about what you want. There's a lot of different bells and whistles, I don't. I just wanna know when the door gets open in the morning and I only use it when there’s an emergency.

I've had some unexplained visits to the house. My dog got sick for no apparent reason and it wasn’t due to anything l did, so we were thinking that somebody was coming on the premises when I was gone. So, we looked into purchasing a security system and Luke told me about Frontpoint. The overall cost of their service in relation to their system's quality is competitive with that of other security service providers. My son talked to the salesman about the cost and he took care of the money that was exchanged. Then Luke brought the system home and I set it up.

We just bought a new house and I was looking for a security system for it. I went on Google and looked at top reviews. Frontpoint was one of the tops. I called each one of the top reviewed security companies and they had the best price and they offered the most for their price point. So you get the most bang for your buck. As far as just getting started, it went very smoothly. I have had zero issues. It was very easy to set up. They offer that you can have somebody come out and set it up but I think it's self-explanatory. The way that they explain it, they give you the box and everything, with all the instructions. It comes step-by-step. It was super easy to set up and get it going by yourself.

I live in a very nice neighborhood but I just purchased a house and I wanted to be extra secure and safe. So, I picked a home security company. In Canada, more people were going for ADT, so I had to choose between ADT and Frontpoint. Then, I was looking up on the reviews about the two companies and people were in favor of Frontpoint than ADT, so I chose to go with them.

We bought a new house and wanted a home security system that was wireless and integrated with the rest of our home. Frontpoint got great reviews and had a great deal on original equipment to get in there, so we went with them. Their sales reps were great and did things as simple as possible. The system works great. Once I arm it, I feel a little safer in our home. However, if I don't line the door and window up properly, the system doesn't quite read. But once I figured out what I was doing, it wasn’t half bad. And although the monthly fee is a little high, you pay for what you get and it's worth it.

We were with another company and we switched to Frontpoint because of the ease of the operation and the cost of it, plus their ability to work with us by phone call or online. Once or twice we’ve had some kind of online problems or phone issue. One was with the main box that we have from them and one of the boards was not functioning properly. They overnighted a board to us and we mailed back the one that was not working. That was exceptional to us. Frontpoint was very astute enough in the area of helping us and then ready to give us information.

We had a new home and my wife and I decided that we would like a home security system for safety reasons. I had a first born child so I wanted to make sure things are safe. Frontpoint had excellent consumer reviews and the sales person that we talked to was amazing. We did a lot of research and Frontpoint came out clearly ahead. It was a do-it-yourself installation and it was amazing. I like that I own all the equipment and I can move with it. And then on the phone, they just walked me through it. Installation was so easy, it was unbelievable and they used 3MK instead of permanent holes in our wall.

We bought a new house and I thought it would be a good idea to get Frontpoint. Their prices seemed reasonable because I could buy the equipment and that was mine for life versus some other companies where you had to rent it from them, so it's never yours. And over the long run, it worked out to be the same even though I did have to pay a bit more upfront. Some of the other systems were fancier but I didn't see the need for that.

I was googling security companies and Frontpoint came up and had a good review. They have very good customer service and they're definitely doing their job. The package that I got is exactly what I want. The performance of the system is decent. There are some glitches but it is just as good as the other services I had. The smartphone feature is excellent as well. The price is fair and it’s worth the value, too.

My husband was traveling a bit more and I was staying home alone with the kids and so I decided to purchase a home security system. I did a bit of shopping around and Frontpoint called me right away and told me why their system was the best fit. It was the easiest to get as well and there was no installation. It was just a simple shipment and my husband set it up in 30 minutes.

I wanted to get a discount in my home insurance so I decided to get a security system. Somebody from Frontpoint called me and they went through the different services. I signed up on the phone and they offered a 30-day trial and made onboarding very simple. After getting the system, there was an issue with the alarm. There was a faulty battery but they made it very easy. They sent me a replacement in the mail with very clear instructions. Overall, I had a really good experience with Frontpoint.

I've been thinking about purchasing a home security system for several years and haven’t done it. One day, I just decided I was gonna do it and a couple of weeks later, we had a robbery on the street. So because of that, I purchased one. When I put “Highest rated” on the internet, Frontpoint came up. But after researching it more, I found that there really aren’t that many people out there that have it. There are some but it certainly not the most used at all. I realized afterward that what I was looking at on the internet was more like a sponsored ad. Nonetheless, Frontpoint's customer service people are super nice and patient. They are always willing to help. However, when you call them with a question or problem, they repeat what your question is to make sure they have the question right and it's a bit annoying.

We've had another security system, but we were looking at something that would be a bit more reasonable in cost for us. My sister-in-law had Frontpoint and she was very satisfied, so we decided to look at them. The sales rep was very knowledgeable and he was able to explain stuff, so signing up with Frontpoint was a very easy decision to make. The installation was a little difficult as far as putting the pieces in place, but that had more to do with the type of moldings on my door. But they gave enough cogs and some thicker panels, so I could make adjustments and I was able to make everything meet. The installation instructions that were included were pretty good and made it easy to be able to decide what I need to do and how to do it.

I live out in the country so I decided to buy a home security system. Everything was easy with Frontpoint and even though they have a higher price than other companies, they're cost-effective and worth it. I like their pricing model, as well as the scalability of the solutions. Plus, they're completely cellular so there’s an extra layer of security. I definitely feel better since having Frontpoint.

We searched and did some comparisons on different home security companies and Frontpoint seemed like they had a better product. Their representative was really helpful and explained things thoroughly and didn’t rush anything. The installation was really easy. And it was great that they walked me through everything. The features included in our system are comprehensive, and we have everything that we needed for our property. Also, I haven't had any problems with any part of Frontpoint's product or services.

Frontpoint's people were very professional and accommodating. Also, their price is very good, with the exception of some of the stickies they gave us. We're happy with the features on the system and they meet the functions that we need. So far, I've had no technical issues aside from the error message on the battery that I get, but there seems to be no issue with the battery. It's an annoyance and they said it's a technical glitch.

We felt like Frontpoint was the way to go as we could set up their system on our own and not have strangers come to our house and know exactly where everything is. Furthermore, their reps were very knowledgeable. However, there were a few things over the course of my interactions with them that could be a little better. Cross communication was a little unclear on really small stuff like the screen that we have as well as the board and the face thing which are out of date. It's a very 1970's looking box and this wasn't communicated to me properly. We only had a certain time to upgrade to a touchscreen model or else we would have to pay a ridiculous amount of money for it which ended up happening.

I need the security and my family chose Frontpoint as my home security system. My family installed it but it took time because they had to install every window and every door. I have the glass break sensors and motion detectors in my system and I like the features so far. The one that they chose is very easy to operate. Also, I’m very pleased with Frontpoint's customer service. There was one day I had the system on that I forgot to turn it off and I opened the door and everything started ringing. But I turned it off right away and they called me to make sure that everything was okay. I told them it was my fault. Frontpoint has a monthly fee to pay and it’s worth the money. I'm a senior citizen and on a fixed income so every little bit counts, but it is something that I have to have. I would recommend Frontpoint to other people.

We had a home security system before and I was trying to look for a different company. Frontpoint was one of those that were easier to deal with for self-installation so that I didn’t have to wait for a technician to come home. The ordering process was simple and easy. I knew what I wanted and they sent it to me. Then I set the system up, and it was activated. It was a step-by-step process that I looked at the app and it walked me through. The instructions were self-explanatory and pretty much cut-and-dry.

We are located in an area where we got some burglaries and my brother decided to get a home security system. Then the Frontpoint package that we got is a little bit expensive but compared to other companies, the price is right there. Also, the equipment is much better. The system was was self-explanatory, so we didn’t have a hard time to install it.

We're first-time homeowners and we travel a bit. Our home is a lot bigger than our previous apartment and we have a lot of opportunities for theft, so we decided to take the extra step of purchasing a security system. Frontpoint was not "sale-sy" at all and the reps were very consultative. We're more on the paranoid side of life, so we were looking at spending X amount of dollars on all these things in gadgets and our rep said that it was not necessary. They didn’t try and upsell us. They down-sold us to save us some money and gave us the option to add things if we needed them down the road. We were happy that we didn’t get up-sold.

Frontpoint's rating on the internet was high. Their customer service was good and their sales rep was knowledgeable. It was easy to get a hold of them and when I installed the system, I was on the phone with someone from their company who could help me. There were a couple of reps because we had a side door and initially, it took some time. I had another person help me after, but both of them were good. However, I wish they had some cameras too with it. I was talking about it and they said they'll charge extra for the camera, but the system itself is adequate and nice. I feel very secured with the system.

I decided to get a home security system after my apartment got broken into. I opted for Frontpoint seeing that they had really good customer service rating on a website I was on and since it wasn’t expensive to start up with the program. They were having a deal too and then I just liked the package. The equipment wasn’t expensive and like other places, I have to install it so that's low-cost to start. And then their monthly is not the lowest but it's average. Doing the installation, it wasn’t good for me at the beginning. It took me a little minute just because the app wasn’t working for me so I actually had to call. All their reps have been informative and helpful. Since having the Frontpoint system installed, I have definitely felt more secure. It gets the job done and the pieces are cool. It's very good value. Overall, it's been a really good experience working with Frontpoint.

We were going to renovate our house and I needed the alarm system installed. Signing up with Frontpoint was really great. I had ADT at my other house and they were fine, but then when I called to get quotes and information, they really harassed me. They would not let me off the hook and really tried to get me to buy. On the other hand, Frontpoint's guys were really easy to work with and they didn't bother me. The sales guy was really nice and not pushy. They waited until I made the decision.

I went on YouTube and tried to see the top 5 security systems, and Frontpoint was named #1. At first, I was going to choose ADT because it’s very popular, but I decided to do a little bit more shopping and then I saw Frontpoint. And I’m very satisfied with them. I also saw the reviews that they had and they’re the best as far as customer service and that’s very important to me. I enjoyed the conversation with their rep. It was great. And he was amazing and very patient. He listened, explained everything to me, and handled my situation very well.

I researched home security systems and came up with Frontpoint. Everybody there was very helpful, especially the guy who helped me get everything set up. Once I got the equipment and we were trying to install that, we discovered that what I was advised to get was not the right thing so I had to send that back and get a new one. He held my hands through the whole thing and that was wonderful. The system's features are pretty easy to use and I've been pleased. The equipment seems to work and the cost seems reasonable. It's also nice to have the smartphone feature as an option, though I haven't really used it. I have the system in my business and I feel much better knowing that when I leave, I got security in place.

I reviewed about four home security companies and called them. There was a lack of responses in understanding what I want. Frontpoint was quicker to respond and the agent was right on the top of things. He provided a lot more quicker information and was constantly emailing me to see if I made a decision. The difference in price was $5 plus but what was serious to me was that I could rely on Frontpoint if I needed something.

Frontpoint has good Google reviews. We had it like a motion sensor, and its installation was easy to do. I use the smartphone feature all the time. I wished, however, that their panels were a bit more pretty, but, other than that, Frontpoint is nice.

I had a home security system in Denver and when we moved to Georgia, it seemed like a natural thing to get once again. I live in a gated community, but it's better to have it because we go away for weeks at the time. I read online reviews and there were a couple of things about Frontpoint that appealed to--one was great service and the other one was using the cellular system so that cutting the internet or telephone wire would not disable the system. The interaction I had with sales rep was a typical high-pressure stuff where I called them up and was told, "If you do the deal right now, then we'll do this and that for you. But if you don't do the deal right now, then it's gonna cost you more later." At that point, however, I had already done my homework so it felt like Frontpoint was the right decision. I was happy to take all the right-now deal, but it left a bad taste in my mouth.

I moved into a new neighborhood and wanted some extra security. The interaction I had with Frontpoint's representatives was very nice and I got the best rate from them. I went with whatever the package was and did the installation myself. The installation was pretty easy and it took me 30 minutes to do it. We have Frontpoint for seven months now and so far, it's been good. I like it and definitely feel safer with it. I will tell a friend of mine that they need to try it and see how they'd like it.

I had home a security system in place but I didn’t like it very much. I ended up going with Frontpoint for their lower price and easier setup. I had a pleasant and easy going interaction with their reps, and they gave me proper information. I installed the system myself with their easy instructions to get done. The system is wireless and I customized my package a little bit, but it could be better. I wish the sensors were smaller but they're fine. I have a remote system which I can turn on and off remotely, and it could be something that they offer in their cheaper plan, but I have to pay more. If I have all the features on the lower price plan it would be more appropriate. Unfortunately, I’m locked into a two-year deal otherwise I would go with another company with more features on a lower plan. Other than that, the quality of the equipment is good. So if you're looking into a security system, look into other option as well then decide.

I’ve always had a security system and was looking for a different provider. Frontpoint came up first in my research for the market. They were very straightforward and upfront. There was no upselling like with ADT or Monitronics, which I had before. Their representative answered all my questions and concerns and gave me a break for a rental property and my home.

I looked Frontpoint up online, and I thought it was the best value. I did the installation myself, and everybody I called helped and I’m better if people are telling me what to do. The features that were offered with the system were good. And the quality of the equipment seems fine, although sometimes it’s kinda hard to put those little things on to place it. And the distance was a problem. I had to put the monitor in the kitchen. I was gonna have it in my office to be handy. But my office is on one side of the house. I couldn't figure out why I could not get this one to work and it turned out it was too far away. So, the range could be better.

I searched about security systems on the internet and Frontpoint showed up decided to try it out. We had gotten some trouble at first. But their customer service was really good and talked to me. I told them I have three doors and I needed at least three sensors. They sent me two sensors so I only needed one sensor. But they still have not sent me one. I planned to get the inside sensor, but they always send me the door sensor and the window sensor, which I didn't need much. Then they sent me five window sensors. I said that I needed the motion sensor, but they haven't sent it yet. I have a contract with them for three years, so I can’t go anywhere.

Frontpoint didn’t require much down with the system and my experiences with their reps were all great. And, the installation process was easy. The box came, I opened it up and had it installed within 30 minutes. I like the features of the system and I use the smartphone features a lot. I'm 100% satisfied with the overall functionality of the system. Frontpoint would be the way to go.

I purchased a home security system for my mom’s house to help her be more secure. Frontpoint had a combination of equipment you could buy and had a support so we got one from them and the customer service reps were very good. But I didn’t realize the monthly charge went up fast as I added cameras. Other than that, the equipment is very high-quality and it has all been pretty good.

I wanted to protect my home at best if possible. At the time, the reviews and the research I was doing suggested that Frontpoint would be one of the most recommended based on the services they provide and the price. I contacted them using their website and asked some questions, and they contacted me via email and phone calls. The gentleman that I spoke to was very nice and he was not pushy, which I really appreciated.

I chose the Frontpoint system for its simplicity. The reps walked me through some basic requirements, asked me about my home and the design of the system, met my price point and made it pretty simplistic. I did the installation myself. I had a couple of questions, they did a little bit of online support and that was pretty easy as well.

We build robotics and have some proprietary stuff. We also had Frontpoint at the old location and they have services we need so we stayed with them. The system is self-install and it's very simple but the remote monitoring was too expensive for us to use, so we went in a different direction because I would have loved to have kept it all in one place. Otherwise, the experience was great. Most of our interaction with them is remote since we could do most of what we need to do ourselves online. The system is competitive with the market. The companies don't match each other so the pricing is where it needs to be.

I decided to purchase a security system to be safer in our home and Frontpoint’s price was great and the ability to install it yourself was great too. Every time I’ve called, they’ve been really supportive. They’ve helped out and the process didn’t even take long. They gave me a box and it had the steps for the installation, so I just followed the steps. It took me about 20 minutes to set everything up, which was really good. I have the app as well which helps me in monitoring everything. The app is really helpful in seeing what’s going on when I’m at home or when I’m not at home. Everything is definitely up-to-date and modern and of really good quality and I’m really pleased with it. We feel a lot safer just to know that there’s a security system in place. You will not be disappointed with Frontpoint and you’ll definitely get the thing that you need out of a security system.

I’m the manager of a store and the company owner came and installed the Frontpoint system in our location. The fact that you can install the equipment yourself is good and so far, everything seems to be working outstandingly. I was impressed and I like the features so much that I talked with my wife about getting the system for our own home.

I’m a first time home buyer and I went with Frontpoint by a family recommendation. Their system is not hard-wired and the access points could be easily moved by adhesive tape instead of hiding wires. I had a delay in my move, so I got my equipment sooner and I moved in a month later. Customer service was great and accommodated me by not charging for the first month when the equipment wasn’t set up. They were helpful too if I had any questions when they called.

The night before my neighbor got broken into, I was gonna get broken into. Luckily my sister’s boyfriend stopped by and he saw the people that were going to do it and scared them away. So I contacted Frontpoint. I heard that it was on the top 5 alarm system with decent price so I ended up getting it. Their reps told me that if I paid for it then and if I moved, the equipment would be mine and that I was just paying for the service every month. That was good because I don’t know when I’ll move. They were offering cameras and that I could have the app on my phone which was pretty much very easy to handle. It took me about 15 minutes to decide to get the system. I was in need of it as soon as possible and it took two days for it to arrive at my house. The setting up was easy and I didn’t have to make an appointment for somebody to come set it up for me. My boyfriend did it in about 30 minutes.

We have a new house so we got a security system. While we used another security system in the past, we liked Frontpoint's price. We have a basic panel and a package with standard features. But then, we don't have a fancy touch screen like we used to and that's a turn-off. Still, that doesn’t matter because we really just use the phone. That’s a positive thing because we tend to use the system more that way.

Frontpoint was listed as the highest. I got them because of something that had happened and for preventive measure. Getting everything set up with the company was fairly easy. Frontpoint is very simple and we are enjoying their services.

We just purchased a new house and it’s in a nice neighborhood, but we wanted to add some security. We have a little baby at home and we wanted to make sure that we are as secured as we could be. We did a research online and the reviews that I saw from other customers about Frontpoint were glowing and positive. They had a lot of features that we particularly wanted. And they had advertised an easy installation process, and it was.

I had ADT before and every couple of months, my alarm would go off two or three times within a week. I have a 14 and a 16-year-old cat and ADT would always say that it was them. My cats are old and they’re not fit and peppy every couple of months. I wasn’t feeling safe in my home anymore because I don’t know if I was having a false alarm or not. I did some research online and saw Frontpoint, and I decided to switch. Their sales rep was really friendly and very helpful. I told him what my needs were and he tried to work it out to where it was most cost-effective for me while also getting what I needed.

When I did a research, Frontpoint was economically priced and easy install. I use it in three of my businesses for security. Their sales team was willing and able to work with me on the start date for the first location and then I was a pretty easy repeat customer for location numbers two and three. Its physical installation was easy to do since it's all wireless-based and the instruction included in the system is a no-brainer. It's also been painless since their rep also talked me through on the phone on how to set everything else up from a software standpoint.

Some petty crime started popping up when we moved in and although we don’t necessarily live in an unsafe neighborhood, we got a system for security. We had ADT about five years ago and Frontpoint has been significantly better. We really appreciate the fact that we were able to make the decision of which security system to use ourselves, instead of having a representative come into our home like our experience with ADT.

We had a vehicle stolen from in front of our house so we decided to get a home security system. The choice came down between Frontpoint and Vivint but whenever I called Vivint, they would try to give me all this equipment. On the other hand, Frontpoint was very honest with me. They told me that I could get cams with them but that I could also get more cameras and hook them up to the system. They said that it is very universal and that I can take the equipment wherever I go even if I move houses. And we were trying to renovate properties and move so it added up. We wanted to stick with it wherever we go so it's good that we can take the equipment with us. Frontpoint also has the best customer service reviews.

I did my research and Frontpoint seemed like a good option. Any time I've called, their representatives have answered all my questions. It was also fairly easy to install the system and when I called for help, the reps walked me through it step by and step. Everyone was very helpful. They helped me for half an hour and it only took that long then the system was good to go. I like everything I have. It's good and the smartphone app is also very easy to use. I had moved into a neighborhood that I felt was unsafe but now I feel very secure. I would recommend Frontpoint.

The owner of the house before me had an ADT system that was not set up. Then, I live there with my kids and I figured I’m off of a busy road that I should have something to keep track of something. I did a lot of online research and Frontpoint kept showing up on a lot of blogs. It seemed to have good reviews and not that fuzzy. Then someone from Frontpoint got back to me right away and their price was in line with what I was looking at. It was also a little more modern than some of the other companies. And the representatives knew what they were doing and I can always get a hold of someone. Plus, they never tried to upsell me on anything. They just referred me to the portal to check out things. And I could start with what I felt comfortable and really felt out of the nuances of the traffic flow in my house and where I wanted to beef things up.

When we needed a home security system I Googled good alarm systems and I liked Frontpoint's price and reviews. Everything has been really good except when I got the camera and I was trying to install that. The first person I talked to for an hour was saying stuff didn't make sense, but I tried it and it never worked. Then I called back a day later when I had some more time and it took five minutes to get it resolved. If the first person had known what she was doing I wouldn’t have wasted an hour or so. Other than that, everything else has been great. The features do what they're supposed to do and they're kind of generic. Also, I like the smartphone app quite a bit and I'm happy with the cost and reliability. We have peace of mind and I would definitely recommend Frontpoint.

I was looking on the internet for the top alarm companies and Frontpoint was the one that called my attention. I called them and their rep sold me the service. His knowledge of the product was excellent. I got two security systems, one in my home and one in my business. During installation, the the door sensors and motion sensors were really easy to put up. The instructions were very understandable and good. However, it took a bit of time to install the camera and I had to call Frontpoint. They helped me over the phone and we were able to make the camera work.

I've had Frontpoint for two years, and I generally had no issue with their service or product. I moved in December 2017, and decided not to move the service with me, and informed the customer service rep I talked to, and made it clear I did not want to move the service. They said that I still had a couple months left on my contract. And once that was done, I would be canceled (or pay a termination fee which was basically the same as waiting out the contract). I was unhappy but ok with this situation, since that was a signed contract. Importantly, I was told it was taken care of, and it would be canceled when my contract was over. At that point, I moved and my old email was shut off.

I was a first time home buyer and I wanted to do it right. Having a home security system is a thing people do these days, so I chose to get one as well. I went with Frontpoint because I liked the flexibility of their iPhone app and I could build my own set, piece by piece. My interaction with their sales representatives was pretty nonchalant and was very informational but it felt like I knew a lot more leaving the conversation. I customized my service package and it started when I was asked about the size of my home and how many doors I have. Then I built my system for my need needs. I have a dog at home so I couldn't do a motion sensor and I had to get the right number of glass breaker sensors depending on my windows.

I purchased a house for the first time so we wanted a security system on the house. Based on the reviews online, we decided to get Frontpoint. Their reps helped me narrow down exactly what I needed for my house just based on me describing it. I’ve had to call once or twice for a better spot and they were able to fix it right away. There was also a time when I needed to have my main monitor pushed out and I had to get the carbon monoxide sensor synced up. I just called in and whoever they linked me to for that got it done in a minute or two.

I purchased a home security system so that I would have protection and I liked the fact that Frontpoint was wireless. The interactions I had with their representatives were very good as well. I did the installation myself which was easy and the system is standard and adequate for what I need.

I've had Frontpoint for six months and so far their system has been very good. Their representatives were excellent as well. One time, when the alarm went off, T-Mobile unfortunately didn't have service at certain places and Frontpoint's reps were not able to call me. Still, they were able to text me at the time. I'm very satisfied with them.

I was leaving town a lot for business and I wanted my family to be safe. I did a lot of research and I appreciated the simplicity of the Frontpoint system, the self-install, the low-cost and the no-contract monitoring. I filled out the thing online that I was interested and I quickly got a call from the sales manager. He informed me of all the products that they had available, what the systems entailed and what all the details were. Based on the need that I had at the house, he offered me a price and a system setup. Then I talked it over with my family. When I called Frontpoint back and requested an additional sensor for something else, the sales manager added that with no additional cost without a problem. So it was a really good and informative no-pressure sales pitch.

I needed a home security system as a preventive measure. I looked at several companies online and then talked to a Frontpoint salesperson on the phone and felt good about their price and technology, so we tried the offer. He did a great job selling me on the product but I don't know if he made a mistake or just bald-faced lied to me. He said he had to have a credit card on file and I was very clear about getting the initial purchase of the equipment charged to my card but not the monthly payment. He said that it wouldn’t be but that’s exactly what happened. Every month it was charged to my credit card, so it has been a little aggravating. And we don't live in that rental property anymore.

It was kind of a drawn-out process with Frontpoint. I told them what I needed and they told me about the product they had and I ordered the products. I didn’t have time to install it myself and couldn’t find an electrician to install it for me because I’m a very busy person. I got around to installing the system but I had several problems with the outdoor cameras. We resolved most of those problems and then we realized that the problems weren’t specifically with the cameras, but with my building. They did not work with my building. I had to return the cameras.

I needed a security provider for a preventative measure. I talked to several different security providers and Frontpoint was prompt in answering. They also offered significant savings. The interaction with the reps from Frontpoint has been very good as well. They’re always willing to try to help. There was a problem with the product though. When I was told about it, I explained to Frontpoint how I would want to use it and one of the needs was a security camera mounted on a tree outside the house. We discussed how far it was from the house and from the computer that would control it.

My house has been broken into twice. I liked Frontpoint's reviews so I went with them. However, they need to have 24-hour customer service. I work 15 to 16 hours a day and their contact hours are not hours that I'm available. The system is not set up, I've never been able to use it and I'm paying for something that I'm not using. I am very dissatisfied.

We moved into town and wanted to get a home security system. When I did a search, Frontpoint was one of the top-rated companies and I liked everything that they have. It's been a few years since I had ADT and back then, it was all home phone type. With Frontpoint, they didn't have to hook anything up with it as far as wiring in. We did all the installation ourselves and it was fairly easy. The instructions were step-by-step and had everything I needed. I had to get more door sensors but other than that, we installed pretty much the standard system and I'm good with the features offered.

We had a few issues with the setup and the equipment at the beginning, but Frontpoint's reps were quick to resolve and extremely helpful. The battery in the unit that was shipped didn’t work, so they shipped me a new one. The installation of the sensors on the doors and windows was really smooth, simple and straightforward. We have several windows on our ground floor and behind the house. Those would be easy access points should someone decide they'd wanna get in. So having the sign that clings on the windows certainly gave us some peace of mind since we sleep two floors above our bottom level. Knowing that there's visibility that there's a security system has helped us.

Frontpoint had really great reviews and also a lot of the reviews were about how easy it was to set up. I loved it when the customer representative told me that they didn't have anyone come to my house to set it up because they think it’s creepy. They also have a lot of resources online on YouTube. I actually have them on the phone quite a bit when I was setting up my system and they provided great customer service. All the reviews said exactly what happened. It was such a piece of cake to set up. The customer service representatives were really friendly. They answered my questions as if in a way to not make me feel stupid but also really clearly. There was clear communication.

I was gonna be in Arizona for the winter and I needed a home security system. I read reviews about Frontpoint and I decided go with them. Their sales rep was good, but initially, it was hard for me to go with them because they were more expensive than everybody else I talked to. I’m not one that believes that the most expensive is the best, but I also believe that the cheapest is never gonna be the best. Also, I was getting ready to go to Arizona and I needed something. I installed the equipment and I didn’t need to hire somebody to come in and do it. It was easy and I was able to do it with the help of the people. I put it on the wall, plugged it in, called them up, and set it up. I like the features of the system and having it makes me feel a lot better when I'm 1,600 miles from home.

We’ve always had a home security system and since mine was already outdated, we needed a new one. My interaction with the sales rep was fine and my daughter customized our package. She did the installation too and the instructions were easy to follow. I like that I can use the system with my phone now and the quality of the equipment is good so far.

We decided to buy a home security system as we were hearing knocks at our door at night. I googled and some websites have listed Frontpoint as the best one. During the installation, the staffer himself screwed up the order of things so we called a guy and he was able to help us remotely and it went fine. The functionality and performance of the system are good as well. It has been a very positive experience with Frontpoint. They told us that our alarm would not be tripped by our dog because she’s small but it did. It wasn’t ideal but otherwise, it was fine.

I originally spoke with Britney and she was why I chose Frontpoint. She was awesome. When she was going over the program, she asked me what I wanted and she looked for what I needed to help me pick a package. I did the installation myself and the instructions were okay. But they didn't say how the sensor would go on the door and to match the two arrows. I had to call customer service and they walked me through it. Then, it was a smooth install.

Back in the day, the security system used to be different, with the hardwiring. Right now, Frontpoint is using a wireless system and I thought it was a little bit cheaper because we would do the installation instead of having someone come to the house and do it. We were looking for more security so we customized our package and the system is great. The installation was kind of easy too. But although they said the system works with Alexa, I have not figured out how to synchronize both of them until now. And I’ve been so busy that I did not want to take the time and give them a call. Because I had called and they said to watch a video on YouTube. But that video just showed they both work together. It doesn’t show how to sync them together. So the only thing I feel that they’re missing is more instructions on the features they have.

Instead of not having a home security with the crime rates and break-ins in the neighborhood, I purchased one and got some referrals from my friends who had Frontpoint. My interactions with their reps were over the phone. They sent the equipment and I installed everything. And whenever I had a question on the installation, there was somebody to help. I feel pretty good about the equipment and the features of the system have been good so far. We use it on a daily basis and the ability to control it over the phone is very useful. They call back when there is an alarm and they are timely. The cost is a little bit high but it seems fine. Everything is working as expected so everything is reliable and I would definitely recommend it.

There had been a number of break-ins in the neighborhood so I decided to purchase a home security system. Frontpoint sounded easy and it looked good on the computer screen. But my interactions with their reps had been mediocre. They were assuming that everyone has a house built after 1960. I installed the system myself but I had issues with it because there was nowhere to put the central unit. The house didn't have a wall between the central unit and the sensors and Frontpoint said that it would work but it didn't. Also, the door sensors are not made to fit a real door in an older house. The system is not worth it and I’m very disappointed. I'm just waiting for the contract to run out so I can cancel. I'm not a happy camper.

After the hurricane, somebody tried to break into my house so I bought a home security system. Frontpoint offered all the same services for a better price so I stuck with them. The reps were always quick to respond and handle the situation. They asked if I wanna call 911. The package I got was customized and I chose it mostly because I really wanted the sensors on the doors and I didn’t really care as much about the motion sensors. Plus, I didn’t need a bunch of cameras. I stayed with one main entry camera. I might order another camera in my next place.

There were a lot of burglaries at a point in time in our area so we decided to purchase a home security system. I did an extensive research online and Frontpoint came out on top in terms of general consumer satisfaction in just the product that they deliver. I've been in touch with them via email and phone call. I was assigned a single rep, so I had a consistent touch point. They gave me a good discount in price and I got everything I ordered. The installation of the system was sort of a DIY and I found no problems with it. It was easy to set up and we're up and running. It was very simple and it could have been very complex, but the product they have and the interface they have online and via their app is very simple. I'm overly impressed with its features. It's peace of mind knowing that when we're home or away that our home is secure.

We had some issues in our neighborhoods with some break-ins, so I figured it was time that I get a home security system. I went with Frontpoint and have had a good experience with their people so far. They walked me through all the purchasing and hook-up process. If I’ve had any questions, they’ve always been available to answer those. And then, it was a very easy installation and the system itself is easy to use and doesn’t have a bunch of frills that get in the way. It’s simple. I like it. I use its smartphone features and I turn the system on and off and I like that because if I leave the house, I can double check and make sure that the system’s on or off. My sense of security has gone up since having Frontpoint. If the alarm is on and I hear a noise, I don’t worry, “Ahh! There's someone in the house!” ‘cause the alarm didn’t go off. Frontpoint is doing a good job.

The Frontpoint rep was pleasant and knowledgeable about everything, and he was able to help me out with some things. I was not clear on a couple of points and he made it pretty obvious. I bought one system for my son and one for my daughter so I have two accounts. I installed both and one took about an hour. It was a lot easier to install. We had a problem though because they had my email address for my daughter’s house and when an alarm would go off down there, I’d get the email. But after I called them and explained, they switched it over to her email and I don’t get the emails anymore. My daughter also thinks the system is easier to use than the one that her grandmother had. The features are towards the top of the line and I like the glass breakage feature. If the system hears the sound of glass breaking, it will go off.

We got a home security system from Frontpoint partly on online references that rated them highly. In addition, their sales and customer service team have been good. I was impressed with their follow-ups. I did the installation and it was easy. But there's a downside. One of the reasons for picking it was because it has the cellphone dial-in in case your network is down, which makes them more secure. They were one of the few that offered that five months ago. Now, everybody does. But Frontpoint's hardware is still kind of klutzy in which my wife commented on. It's Beige, 1970s-looking lumps of technology stuck through the wall. She didn’t like it for that reason. But that’s the way it works. Other than that, the smartphone feature works great. But we don’t use it very much because for it to work you both have to be away from home at the same time and you need to coordinate that a little bit.

We're a big family so there's always somebody home. But when we were gonna go on vacation, we thought it was a good time to get a home security system since we weren't gonna be home. My husband picked Frontpoint because they had a better price and he could install the equipment himself rather than pay somebody else a monthly fee where we’d have to stay in a contract. He was able to customize the package we got and had some input on what he wanted. And when he installed the system, he did it pretty quickly. It was not difficult for him at all. Their customer service has been good as well. My husband was able to get a hold of people to ask questions and get feedback on how to fix things because sometimes the memory would get full and you have to learn how to deal with the extra footage. At another time, one of the cameras in the house wasn’t working regularly and he had to get help troubleshooting that.

We purchased a home security system because it's a secondary home and Frontpoint was cheaper so we went with them. Their reps were helpful with the installation of the system. But I was misled in the beginning to think that I got the app permanently for the price they gave it to me. And then I was surprised a few months later when that was not the case with the app access. So they gave me a few more months of the app access to cover for that. Also, they gave me some options like they would give me my money back. I felt a little bit manipulated but it was pretty good. The features of the system are working fine for me and I like it.

I always had security for my house because my kids come after school and they stay at home by themselves. I had Monitoring Center for many years which was a wired system and a wall model, and their service was very good. I got in touch with Frontpoint and I was getting pushed into a bit of the sales pitch of making a commitment on the phone. The rep assumed that I know everything about it and offered the package immediately. I told him to give me time to think about it and he said that it was okay with him that he'd wait on the line. I got the security system anyway because I read some reviews online and I felt it was okay to try, but I came to know later that they have options of one-year, two-year, and three-year contracts, but he got me into a three-year contract without even telling me that I have other options. I could have made a better decision had I known there were other options.

I was ready to make a purchase when I called Frontpoint and the person I spoke with was really helpful. I was able to purchase a system then. During the installation, we had some interesting door situation but I called and got some help in figuring out how to put the system on and in troubleshooting. After that, it was fine and we haven't had any problems since. There are more features than we need and we don't use them all like the glass break sensor. I've never gotten to stick it on to a wall. But the features are great and I love all of them. The system's quality has also been wonderful and we feel good about the cost considering the quality. We feel more secure now in having a home security system.

I figured I’d get a home security system since I was gonna be away from my place. Before, my wife had caretakers and somebody was in my house continuously. But my wife died, so then there was nobody there most of the time. I did my research and I figured that Frontpoint had the best security system. Also, Frontpoint came out on top in most of the reviews on the internet, for what I wanted. So, I went with Frontpoint and installed the equipment myself with their help. The system works great and everything has been perfect. I had excellent interactions with the reps. They were easy to get a hold of and most of them knew everything that I needed to do.

Frontpoint adds a level of comfort for me since having it in my home. My interaction with the sales representative went well and I purchased the equipment because of the price. Then, I didn't have any trouble during the installation of the system and the quality of the equipment is fine.

I had SimpliSafe before but I wanted to try Frontpoint out and see how it was. I looked through online and got the opinion from people that had Frontpoint before. So far, we haven’t had any problem with Frontpoint yet and it seemed like their system works well. Their customer service reps knew what they have to do and they did a good job. The installation of the system went well and the technician helped me set up really good.

I was moving into a new home and I wanted to protect it. Frontpoint was one of the two companies that I called and their customer service was much better than ADT, so I went with them. Their reps were pleasant and I liked that. They also answered my questions and they were more detailed and informative. I was pretty hesitant to do the installation because I’m not quite of a DIY type of person but their customer service rep assured me that I would be able to do it. In the end, I had no difficulty at all in installing the equipment.

I already have a home security system but I got Frontpoint as theirs is better, advanced, more automated, and mobile. They have friendly and professional customer service reps as well and the installation wasn't hard. They already configured everything and mailed it to me. Then, they had a walk-through instruction and for any support questions, I called them and they walked me through it. I like the features of my system. It’s pretty smart, I can do live recordings and I can see who's at the door when someone rings the doorbell. Also, I get good readings on my mobile phone. I like the idea that I can look on my cell phone, turn on the camera, and then boom. My sense of security has been much better since having Frontpoint at home.

A good security system is not cheap, but Frontpoint's is one of the more cost-effective ones that I looked at and it's much better than what I previously had. Also, my neighbors have them and they have been really happy. Frontpoint's reps were all really nice and helpful. They made recommendations about products, were incredibly knowledgeable, and then they were really quick to follow up with more information and helped me when I got to the set-up mode. They give you exactly what you need without anything more, which is good. You get the package, it tells you step-by-step what to do, you set it up from your phone. It's really easy to use. It's also easy to return things if it doesn't work out. When we're away from the house, I feel much better that I know exactly what's going on in the house and can arm and disarm from far away. We live in San Francisco and it worked when we went to London, so we're very happy with it.

After 30 years of going through ADT, I went with Frontpoint because of the ease of the setup in their system. Their customer service unit was great and I did a step-by-step walkthrough of the installation with them. I didn’t want to fumble through it myself and the girl whom I dealt with was excellent. Everyone did exactly what I wanted them to do. They got the exact number of motion detectors and the type of system I wanted and few companies do that. Overall, Frontpoint's system is good value and I've had a very good experience with them so far.

We were moving into a new house in a new neighborhood and we wanted peace of mind so we got a home security system. And my boyfriend had Frontpoint before and was really happy with how easy it was to install and used mobile-ly with the app. Their reps have been great and really helpful in giving us good ideas about different packages. They were a bit helpful when we wanted to add or remove things as well. Installing the system was also easy, though we had trouble with the front door camera. But we gave Frontpoint a call and they helped us figure out the one little problem we were having. And it took us about two hours to finish it.

I bought a new house and I wanted to be secure. The Frontpoint representatives were really good and helpful, and then I did the installation. Everything is good and I'd recommend Frontpoint for security.

I wanted to keep my house safe when I’m not home. I have somebody who already had Frontpoint system before and they liked it, and they recommend me to use it. They had exactly what I needed and I bought the system which I was able to install by myself later on. Their reps helped me to set it up over the phone, which we went through step by step. I like the system, so far. I use it and I’ve had a couple of instances when I needed to contact their reps and everything worked out. I'd tell a friend that it’s a good system and it’s worth the cost.

Where I used to live, they broke into the property and so I got a security system out there, and now I have Fronpoint here just to prevent it. I went online and Googled the best home security systems. Then, Frontpoint was number one or two on most of the websites that I looked into. Their reps were good and they answered my questions. They also told me what I needed to know. When I call them, they answer. I would recommend Frontpoint.

I have small children under the age of 18, and since I'm out most of the time, I need something so no one’s gonna break in after I’m not here. I purchased a home security system with Frontpoint, and I did the installation myself. It was a little difficult because I had a problem with the adhesive that goes with the sensor. But with the problems I had installing, the programming people helped. Once I installed it, I had to call in to program it. Frontpoint's representatives are very well-knowledged. They know what they’re saying and what they’re doing. There isn’t a time where I needed them where they didn’t know how to resolve the issue.

It's been a long time since I started with Frontpoint, but I'm still in the process of getting the system set up in my part-time house. First of all, my house is in a somewhat rural area. I told the salesperson before I signed up for it that that was the case and the cell phone service might not be that good. He told me that they would take that into account and give me some sort of a cell phone booster. He was very professional and knowledgeable, but that turned out not to be right and I ended up having to get a different kind of base system. So, that was all kinda hassle.

We had the house built with a security system but the guy that used to monitor it sold the company to an outfit up in Louisville, Colorado. The system was 13 years old and I thought it was time for them to look at it and see if I needed any upgrades. I was told I needed to do this and that even though the person has never even seen the system. How would he know? He told me that if I had a wired system, that was what I needed to have an upgraded system and it was worth $2,000. I asked him what was wrong with a wired system and then finally decided that I was not gonna put up with that.

We bought a house and we wanted to get a security system. I did some online researching and I saw Frontpoint is the best option for me. The representatives are confident with their product. Then fortunately, I had to do the installation myself. While it wasn’t hard, I wish I had known more about hanging up the main device at the front door so there's no outlet there. Other than that, the cost in relation to the quality of service is fair.

We renovated our house and I needed to extend our existing home security system. My previous system was all hotwired and Frontpoint is a completely different system as it is all wireless. The sensors didn’t lend themselves really well to special moldings and trends on doorways, so it makes it a little more difficult for the installation. But the installation went pretty well. The system’s features are pretty good. The touchscreen keypad ought to be updated though as it is pretty outdated for today’s technology especially in looks. I've talked to customer service a couple of times to go through some minor issues and they were helpful. Give Frontpoint a try.

We had always had a security system, so when we moved to this home, we knew we needed a security system. We were gonna go with another company, but we heard about Frontpoint so we gave it a try. However, we appreciated the previous system we had a little better because not only did they install the system, they made sure everything was working properly. To this date, we don't even have all of the system installed because we've got to wait until we can get an installer since Frontpoint doesn’t provide installation services. We have to do self-install and it was challenging. I'm not able to do wiring of doorbells and putting all that kind of stuff in. So, we don't have the doorbell installed nor the camera that would allow us to see if anybody rings the doorbell. We purchased equipment that we haven't yet been able to utilize, so that has been a bit of a bummer and very disappointing.

We wanted to feel safe so my wife then had Frontpoint come out. Thereafter, I did the installation. I called Frontpoint to get help and their representatives got me through the installation process. It was easier than I thought and we had it going in no time at all. They were great and they answered all my questions. So far, the system has been working okay. Last week however, my wife set the system off and she told me that it was so loud but I didn't hear anything from the outside. I thought it was supposed to be loud enough to scare the people out if they get in. Also, we were wondering how long it would take for someone to call.

The reviews in the Frontpoint site were good and the price was reasonable but my experience was not the best. This is the first time that we’ve had a security system in this address and the guy who called couldn’t set it up the proper way. I’m paying for something that I’m not using and I’m dissatisfied.

I needed security for my home and I selected Frontpoint as my home security system as it was cheaper. The installation of the equipment was fairly easy, except for the glass break sensors which are still not working. I followed the installation steps properly and put the sensor in the proper place. However, I think the 3M tape which was given to me was not proper, and after that, the sensor fell after some time. After it fell down, it is always in alarm mode. I tried to fix it but couldn’t and I have also called up the customer care. They could not fix it too. So, the only option I had is to replace the equipment and I didn’t have enough time to ask for a replacement. Still, my system’s features are good. It’s important for me for someone to keep an eye at my home and I need an automated system which can call 911 or contact the authorities in case of a break-in if I’m not available. That’s the most important part this system provides me and I’m happy with it.

We purchased a new home and Frontpoint has been far more superior than my previous provider in terms of the technology, the pricing, as well as the customer service. With the sales side, I had spoken with a young lady and she provided me very realistic information. I come from a call center background and I've made a profession out of call centers, so I do performance coaching. This coming from the industry having her not be "salesy" or pushy, just answering my questions earnestly made me appreciate more the fact that she was more focused on my needs versus selling me something. Also when I had received the courtesy call, it was during regular work hours and I was wondering if they're going to actually listen to when I say that the best time to catch me is between 6:30 and 7. And they actually listened which was good.

I’ve always had a home security system but we were a little frustrated with the customer support of the previous company we had. From the time we started looking for another system, Frontpoint's salesperson was great. Their customer service board has been outstanding when we got the system installed and if we had any questions. Frontpoint is simpler to use and less expensive. Also, the cost is very reasonable and I’m not paying what we were paying before.

I had bad neighbors so I got a home security system. I used a different one 20 years ago but I was more satisfied then than I am with Frontpoint now. I do pretty well technically with a lot of different programming systems and understand a lot of these stuff. But every time I have to deal with Frontpoint tech support, they treat me like I’m an idiot or that I’m trying to weasel a new sensor out of them even though I only have the system for six months. And I have poor phone call quality and volume so I couldn’t hear half the people that I speak to at Frontpoint.

My neighborhood isn’t safe so we got a home security system. The cost isn't bad. My husband installed our Frontpoint system and the door sensor doesn't work. It’s the only thing that there’s no connection to it.