Fox Pest Control Reviews

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About Fox Pest Control

Fox Pest Control has 50 locations across the country, each of which is locally owned and operated. The company usually operates as a subscription service with a money-back guarantee if you have issues between visits. Employees are triple-screened, and they’re thoroughly trained both in the classroom and alongside a mentor before treating homes on their own.

Visit fox-pest.com
Pros
  • Free inspection and estimate
  • Screens employees
Cons
  • Not available in all states

Fox Pest Control Reviews

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    How do I know I can trust these reviews about Fox Pest Control?
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    Page 3 Reviews 35 - 235
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 26, 2026

    As always Fox Pest Control tech was punctual and completed the house within the time allotted. I would use them each time I need my house taken care of, I call Fox Pest Control.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Ronnie,
    We're glad to hear you've found our service to be reliable and consistent. Thank you for sharing your experience and recommending us!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Sales & MarketingStaff

    Reviewed May 26, 2026

    Rasheed came to my house to check the bait in my termite treatment holders. He determined that there weren't enough for the size of my lawn, so he put more in. He was so polite and friendly. He was knowledgeable and very professional. I greatly appreciated his help and his efforts! I love Fox Pest Control. Since I have been with them, I haven't seen one single bug of any kind in my house!!!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Kathy,
    Thank you for sharing your great experience with us! We love hearing about the excellent work our technicians do for their customers. We're so happy you are pleased with your service and the results.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServicePunctuality & SpeedStaff

    Reviewed May 24, 2026

    Very professional and the best results! Very quick to respond to emergency wasp nest removal. Thank you for all you do!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Pauline,
    Thank you for your kind review! We're happy we could help remove your wasp nest and quickly resolve the issue. It's our pleasure to serve you.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.

    Reviewed May 21, 2026

    After leaving a big name pest control company after 15 years when we had a problem last year and they would not stand by their mistake, it is very nice to deal with a smaller locally owned company.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Sharon,
    We are grateful for the opportunity to work with you and look forward to taking care of your pest control needs. We strive to provide professional and effective service, while also keeping things stress-free for you. Please reach out if you have any questions!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Staff

    Reviewed May 21, 2026

    Fox staff were professional and results-driven throughout the process. They kept me fully informed which allowed me to make decisions based upon their findings. I am fully satisfied with all the Fox staff assigned to my job. They were a great bunch of people to work with.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Barbara,
    We're glad to hear you were pleased with our team's professionalism and communication. We strive to give you a great pest control experience from start to finish. Thank you for sharing!
    Sincerely,
    Michelle B.

    Customer Relations team

    Staff

    Reviewed May 21, 2026

    Had our first treatment done today targeting the ant problem we are having. The technician was very courteous, and hard-working. He cleaned all of the spider webs (and there were lots!) from under the eaves as well as the front porch area. A job well done!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Kim,
    Thank you for sharing your great experience! We're glad to hear that our technician provided you with a thorough treatment and your service is off to a good start. Please don't hesitate to call if you need any additional assistance.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer Service

    Reviewed May 20, 2026

    Always great service. Great to call in and speak to someone local. Highly recommend.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Corey,
    Thank you for your review and for recommending us to others! We appreciate the opportunity to serve you.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServiceSales & MarketingStaffRates

    Reviewed May 20, 2026

    I just started with Fox a few days ago. So far, no problems. The sales rep (Tim) was great, as was the tech. Crossing my fingers, and as I said, so far I give them a 5-star rating. I do, though, have to mention that when calling the customer service by phone; it took a long time for them to answer.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi James,
    We're glad to hear that you're pleased with your service so far. We apologize for the long wait time when you called. We are actively growing our team so we can be more available for our customers. Thank you for choosing our service and please let us know if there is anything more we can do to meet your pest control needs.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Reviewed May 13, 2026

    The guy explained what he was going to do and where he was going to do it.

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you for sharing your experience, Valerie. We're glad to hear your technician communicated well throughout your service. We are happy we could help!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServiceStaffRatesTimeliness

    Reviewed May 11, 2026

    Fox Pest Control is a first-rate company. Started using them a year ago when a baby mouse took a left out of the nest and landed in my kitchen. I called and a tech was at my home the next day. Looked in every nook and cranny and found no signs of mice infestation. I was proactive and Fox was very responsive. I have been using them ever since. Thank you, Fox, for your great techs and superb customer service! Martha

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you for your kind review, Martha! We're glad we could be of service and help protect your home. It's wonderful to have you as our customer.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServiceMaintenanceStaff

    Reviewed May 10, 2026

    Recently moved to our new house. Signed up for maintenance with Fox. Service has been excellent so far. Techs knowledgeable and friendly. Called them to remove a hornets nest and they came immediately to remove it. Extremely happy so far with their service.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Peter,
    We're glad to hear you've had a good start to your service. We love protecting your home from pests, so please call on us if anything new pops up. Thank you for sharing your experience.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServiceSales & MarketingStaff

    Reviewed May 8, 2026

    The biggest problem with this company is that their sales people CAN`T READ!! They traveled down a 300 foot driveway past No Trespassing signs to bang on my door. I called their local office to complain and they don`t care!

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Joe,
    We apologize for our representative disregarding your sign and any inconvenience you experienced. Thank you for sharing your feedback with us so we can pass this on to our team.
    Sincerely,
    Michelle B.

    Customer Relations Team

    PriceStaffRates

    Reviewed May 7, 2026

    Very professional, competitively priced, and best of all - no bugs in my yard!

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    Fox Pest Control
    Response from Fox Pest Control
    We're glad we could be of service, Susan! Thank you for entrusting us with the care of your home!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Reviewed May 6, 2026

    Timely service, was alerted to arrival, no issues to complain about.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Jim,
    We're glad to hear your service went smoothly. Thank you for taking the time to write us a review and share your experience.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    PriceStaffRates

    Reviewed May 6, 2026

    My wife and I met Fox while the employees were walking around our neighborhood. We were having issues with mice above our family room so we figured the price was reasonable so we signed up. They come quarterly and spray around our house and check for openings. They put large mice traps above our garage thinking that's right next to our family room. To make a long story short we did not have any mice issues this past winter. They're very friendly, efficient, reasonable, and professional.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi James,
    We're happy we could help resolve your mouse issue and improve the comfort of your home. Thank you for being our customer and sharing your experience.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed May 5, 2026

    I signed on with this company in 2025 after getting a knock on my door and speaking with Hunter a rep for the company. I was having problems with the company I had been using and spoke with Hunter about this ie…not doing the job correctly, not showing up and he ASSURED me that this would never happen. So I cancelled that company and went with FOX. The rest of the season with FOX went ok, they did leave my gate open the first time and my dog got loose. Now, the new season has started (2026) and my first treatment comes. The guy was here for a total of 3 minutes. My cameras alerted me that someone was here so I threw some clothes on to go out and remind him to shut the gates after treating the backyard.

    By the time I got my clothes on (about 90 seconds) he was gone!! I called customer service to get him back here to do the job correctly and they couldn’t get a hold of him. So she schedules someone to come back a whole week later (wasn’t happy about that). A week goes by and no one shows up! I call again and they say that “whoever scheduled it, did it wrong” (JC) and now she says I have to wait another 5 days for someone to come out. Meanwhile all the ticks will be hatching and my yard is not protected for my animals. The website states “same day service” yet I can’t even get a proper FIRST TREATMENT.

    Whatever happened to integrity? When you pay for a job to get done, it should be done CORRECTLY the first time. I hate when people think you are not home so they don’t do the job correctly. I have cameras all around my house and I’m glad I do bc you can’t trust anyone anymore. I also text the rep that came to my door bc he said I can text him anytime if I have any problems….he never text me back OR called me. This whole experience is such a disappointment.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi DJ,

    We are sorry for your disappointing service and are committed to making things right with you. Our technician Karl will perform your yard treatment on Friday morning between 8 and 10. Karl is not your normal technician, so we wanted to give you a heads up that it will be a new face, but this allowed us to schedule your treatment as soon as possible. Please keep us updated on how you feel your service is going. We are eager to meet your pest control needs and give you a good experience.

    Staff

    Reviewed May 4, 2026

    I was introduced to Fox Pest Control (Cade and Andy) for the first time today. Cade was helping my neighbor and started a conversation with me. Cade was so nice, polite and answered every question I had. Andy did the pest/insect treatment after first introducing himself to me. He was very courteous and got the job done. Both guys were well informed, enthusiastic, clean cut, and the most polite young men I have met in quite a while. I am sure I will enjoy working with them and their company.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Jeannine,
    Thank you for your kind review! We are excited to have you as our customer and look forward to meeting your pest control needs. Please reach out if you have any questions or if you need anything before your next regular service.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer ServiceStaffTimeliness

    Reviewed May 2, 2026

    Always professional and immediate response to any issues 👌 👏 👍

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you for your kind review, Julia! We are happy to meet your pest control needs. Please reach out if you need anything before your next quarterly service!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer ServiceSales & MarketingPriceStaffBilling

    Reviewed May 1, 2026

    They went door-to-door and scammed my grandmother into signing up. No sane person would have thought she was able to understand what she was signing. I didn't know she did it until she went into a nursing home and I started getting her bills. I attempted to cancel numerous times, explaining that she was no longer in the home. Nothing. I attempted to contact them to tell them that SHE. IS. DEAD. Nothing.

    Now they're sending me more bills after charging her credit card numerous times before I could cancel it (I couldn't do it earlier because there was constantly a "pending charge" from them). Now I'm trying to deal with her estate and this company keeps turning up for more money. I'm disgusted by all of this and no, I don't want to call anyone because I don't trust them at all. Make them give you an email so it's all in writing. I've also had the neighbors watching the house for me and my father-in-law has moved in. Nobody has ever seen anyone at the house for any type of service. This place is out there taking money just for the sake of taking it. Don't trust them.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Chandra,
    We're sorry to hear of your grandmother's passing and apologize for the difficulty you had closing her account. We have now taken care of cancelling her service and clearing the unpaid balance. We wish you and your family the best during this difficult time. Please reach out if we can be of any assistance.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.

    Reviewed April 28, 2026

    My daughter referred Fox services after Jeremy did a great job for her location in Carlisle. We gave them a try and our tech was Cody who did a great job explaining everything.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Patty,
    We're glad to hear both you and your daughter received great service from your technicians. We strive to make pest control convenient and effective. Thank you for giving us a try, and please reach out if there is anything more we can do for you.
    Sincerely,
    Michelle B.

    Customer Relations Team

    PriceStaffRates

    Reviewed April 27, 2026

    Notified when treatment to occur, easy to work with if need to change date, price very good, notified when on way to service, always timely, checks to see if any issues you want specific attention, notified when treatment completed with specific areas treated and what chemicals used. Everyone is easy to work with, polite, friendly.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Patti,
    Thank you for your thoughtful review. We're glad to hear you're pleased with all aspects of your service and our team. We appreciate you sharing your experience and recommending us to others.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Punctuality & SpeedStaff

    Reviewed April 27, 2026

    Cole was fantastic. He promptly sprayed our yard around the house. He also checked our yard trap.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi James,
    We're glad to hear you were pleased with Cole's service. Thank you for entrusting us with the care of your home.
    Sincerely,
    Michelle B.

    Customer Relations Team

    TechPricePunctuality & SpeedBilling

    Reviewed April 25, 2026

    The salesman gave a quote of #$66/month. This was for whole 2 acres inside and outside the house and pool house. Today The serviceman showed up 3 hours late, this was after we cancelled the payment. He stated there was a $200 charge for first visit (read small print). Against my better judgment I paid with another card. He told me he would sprinkle granules around windows. He did not! He was here 30 minutes. He took off to the other home to spray. That home was the only person the salesman said they serviced.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Carri,
    We apologize for the misunderstanding about the cost of your initial service and for your unsatisfactory treatment. Our team will contact you directly to set up a re-service. We are committed to meeting your expectations and providing thorough and effective pest control. Your satisfaction is very important to us, and we are eager to make things right.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed April 25, 2026

    I reported a mouse problem in our basement when my yard was being treated for fleas, ticks and mosquitos. The pest control inspector called me on the same day to schedule a time to come for an inspection. This was accomplished 2 days later, and a week after that, a crew was here to remove infested insulation, plug entrances, sanitize, install new "rodent proof" insulation and cleanup. The guys that came to complete the job were all very courteous and thorough.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you for your wonderful review, Dawn. We're glad to hear that you were pleased with your service and everything was completed to your satisfaction. We love improving the comfort of your home and appreciate the opportunity to serve you.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServiceSales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed April 24, 2026

    From start to finish the customer service was amazing! From the sales team to the tech the prompt reply and updates were great!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Heather,
    Thank you for your feedback! We're glad to hear you had a seamless experience, and we look forward to taking care of your pest control needs.
    Sincerely,
    Michelle B.

    Customer Relations Team

    StaffTimeliness

    Reviewed April 22, 2026

    We been with Fox Pest Control for over six years. My house is pests free and I know if I have any pests problem, they will be at my home the next day. They are reliable and the employees are professional and helpful. I highly recommend Fox Pest Control and the services they provide.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi William,
    Thank you for sharing your experience and recommending us to others. It's our pleasure to manage your pest control, and we are grateful to have you as our customer!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed April 21, 2026

    Excellent service. I have never been happier with this pest control specialist here in York, PA. They are all amazing from the customer service staff to all the professionals sent to my home during each visit. I had a different pest control before them and I have experienced a dramatic change in my home. Very few pests and I'm so happy, I have their service. Thank You so much from a very appreciative retired Navy customer.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Ronald,
    Thank you for your kind review! We're glad to hear you are happy with all aspects of your service. We feel fortunate to have you as our customer and thank you for your service to our country!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Staff

    Reviewed April 21, 2026

    We have had Fox Pest for 3 years and we have not seen any bugs at all. The tech is very helpful and polite, we would recommend them to anyone who has a bug problem.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Donna! We greatly appreciate your review and recommending us to others. We're glad we can help improve the comfort of your home.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServicePunctuality & Speed

    Reviewed April 20, 2026

    Tech called and scheduled. Came on time performed service and let me know he was complete.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Hal,
    We're glad to hear you had a smooth service from start to finish. Thank you for sharing your experience and trusting us with your pest control needs.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Reviewed April 19, 2026

    Roberto is the best! Always let me know what he will be doing.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Ron,
    Thanks for sharing your great feedback on Roberto's service! We're glad to hear he's taking excellent care of your home.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServicePriceStaffRates

    Reviewed April 18, 2026

    Price was lowered after speaking with a rep. Very nice communications with this company. I have used FOX for several years and my carpenter ant problem is non existent.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Dennis,
    We're glad to hear you've been pleased with our communication and service. We appreciate having you as our customer!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    PriceStaffRates

    Reviewed April 17, 2026

    Great service, great staff, great techs, great prices.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    We appreciate your review, Don! Thanks for sharing!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed April 16, 2026

    Techs courteous and knowledgeable. Easy to make an appointment. Prompt.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Patty,
    We're glad to hear you've found our service to be professional and convenient. It's our pleasure to assist with your pest control needs!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 14, 2026

    I have used Fox since 2020 and could not be happier with the quality of their services. Darian has been our go-to technician for a while and he stands by the quality of his work. When we have an issue that pops up between quarterly services, Fox promptly responds and treats it quickly and effectively.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Nathaniel,
    We're so happy to hear Darian is taking great care of your home. Thank you for sharing your experience and recommending us to others!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Staff

    Reviewed April 13, 2026

    I don’t generally give anyone or any company a full 5 star or a 10 for anything. My thought is that they can probably do better. Although by giving Fox one less star, means that they are pretty assume on the job they do! So KUDOS! I would recommend them! They take care of getting rid of a lot of bugs and critters! Give them a try!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi John,
    Thank you for your excellent feedback! We're glad to hear you're seeing the benefits of your service, and we greatly appreciate you recommending us to others. We will keep pushing to get our service to the next level. Please let us know if there is anything we can do to better meet your pest control needs!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Staff

    Reviewed April 12, 2026

    I have been a customer for several years. My current technician, Michael as well as past technicians have always been courteous, professional and thorough.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Cary,
    We truly appreciate your kind review. We strive to provide a great pest control experience, and we're glad to hear Michael and your previous technicians have delivered on that. Thank you for sharing!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 10, 2026

    Have been with Fox for several years and cannot be more pleased. They let you know when you are scheduled, they call the day of, and the technicians are very knowledgeable and personable. I would highly recommend.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you for your kind review, Paul! We're glad to hear you've been consistently happy with your service. We love protecting your home from pests and look forward to doing so for many years to come.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed April 9, 2026

    Cody ** absolutely knocked it out of the park when he handled my pest control treatment on Wednesday (4/1). He gave me a heads-up 45 minutes before arriving, and he showed up exactly on schedule. His expertise, professionalism, and top-tier customer care really stood out. I’m beyond satisfied with his work, and honestly, he’s exactly the kind of person you’d want to promote. Thank you!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Oscar,
    Thank you for sharing your phenomenal experience with Cody. This is exactly the level of service we strive to provide, and we're delighted to hear that Cody nailed it. We appreciate your kind comments and will make sure Cody sees them as well.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed April 9, 2026

    MY late Spring service was performed by Xavier, one of their most competent techs. He was a pleasure to work with and he did a thorough job. Both the office and the tech worked with me to find the perfect date and time.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Robert,
    We're so glad to hear that you were pleased with Xavier's service and your appointment was conveniently scheduled. We strive to provide a great service experience from start to finish. Thank you for being our customer and sharing your feedback.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Sales & Marketing

    Reviewed April 7, 2026

    Came home to a random young man poking around in my yard. Not impressed with this sales tactic. Maybe don't invade private property uninvited?

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Michelle,
    We apologize for any inconvenience our representative caused you. We would be happy to discuss this with you further to help make things right. You can reach our office at 855-369-7378.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Staff

    Reviewed April 4, 2026

    Tech was very professional and did a great job on our home.

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    Fox Pest Control
    Response from Fox Pest Control
    Thanks for your feedback, Rolando! We're happy to hear you were pleased with your service!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaff

    Reviewed April 3, 2026

    A scam. $350 to fix a weather stripping on my front door. They offer multiple options to help, but they don't do anything outside of what I was doing to get rid of mice. Put down only 2 traps when I told them I had multiple mice and they were breeding. Bought multiple traps and sticky pads to do the job since Fox did very little. SCAM. Very expensive. Go buy your own and save. My stress level was high and told them I would call the police if Fix came around. One year contract and wasted my money. A scam. Don't call them.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Myleen,

    We're sorry you were disappointed with your service. Our notes show that in June of last year you reported there was no remaining rodent activity and requested all bait stations be removed. If you are having issues with mice again, we would be happy to have our manager assess your situation. We regret you had a poor experience in the past, and we would love to make things right. Your account has been closed as requested, but if you need any assistance, please give us a call.

    Profile pic of the author.
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 29, 2026

    Great company!! Easy to make an appointment. Staff is courteous. Our tech Cody goes above and beyond to ensure our problem is addressed. He explains how he will treat the ants issue. Cody even called us a week later to ask how things were. Highly recommend Fox Pest Control.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Jane,
    We're so happy to hear you were pleased with Cody's treatment and follow up. Thank you for letting us know what we're doing right! We are grateful to have you as our customer and appreciate you recommending us to others.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer Service

    Reviewed March 24, 2026

    STOP. SENDING. ME. EMAILS. TERRIBLE. I have asked multiple times for this service to stop contacting me. Simply won’t stop. Hopefully, this will move things in the right direction. No customer service at all.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Rob,
    I'm sorry to hear of the trouble you have had and would love to help. Our system does not show an account matching your information here, so please contact our office at (855) 369-7378. You can also reach out to me directly at michelle.briggs@fox-pest.com. We hope to speak with you soon.
    Sincerely,
    Michelle B.

    Customer Relations Team

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    Customer ServicePriceStaffRates

    Reviewed March 22, 2026

    Fox constantly "bugs" you for feedback. It is getting annoying. I had a tech come out and do touch up work which was done professionally and the tech was polite. Management makes the experience difficult. This is the 3rd feedback request on one visit. First of all they demand that you give their tech a rating for each visit. I was told it is a part of their performance reviews. They have great service technicians. Then two more feedback requests usually follow. I am happy with my services and the pricing is good. However, I did not sign up for Fox's Google marketing campaign.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Dave,
    We appreciate you letting us know you received multiple feedback requests for one service. We think this may be due to a software issue and are looking into it. Sorry for the inconvenience. We're glad to hear you are pleased with your technician's service. If you need any additional follow ups before your next full service, we will be happy to help.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Staff

    Reviewed March 21, 2026

    Greg ** did a great job.. Very happy.. He explained everything he was doing, and did a thorough job.. Very professional and I would recommend using them for your pest control issues… Thanks Greg for a great job.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Scott,
    Thank you for sharing your experience with Greg. We're so happy to hear you were pleased with his service, and we greatly appreciate you recommending us to others.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Staff

    Reviewed March 17, 2026

    We had our Fox service yesterday. Terrell was our service technician and he did excellent work. Terrell is knowledgeable about pest control and is friendly. I highly recommend Terrell. My experience with Fox has been positive over the years.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Robert,
    Thank you for sharing your praise for Terrell's service. Our technicians work hard to provide professional and thorough treatments for their customers, so it's always rewarding to hear about the positive impact it makes. We appreciate you trusting your home to Fox.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed March 16, 2026

    Technician Edward ** has been to my home several times. He is thorough, professional, and friendly. He offers simple, practical solutions for deterring bug infestations. We have been using Fox Pest Control for just under a year now, and the number of ants, wasps, and spiders have drastically disappeared.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Thomas,
    Thank you for sharing your wonderful experience with us. We love hearing how Edward is addressing your pest control needs and improving the comfort of your home. Our goal is to provide outstanding service, so please let us know if there is anything more we can do for you.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer Service

    Reviewed March 13, 2026

    Tech showed Great customer service. Highly recommended this service. Will definitely tell my friends and family to get this service for their homes or businesses. Two thumbs up for sure.

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you, John! We're so happy to hear you were fully satisfied with your service, and we appreciate you recommending us to your family and friends. It's our pleasure to help with your pest control needs.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Staff

    Reviewed March 9, 2026

    My experience with Fox Pest Control was a very good one. They are friendly and professional. They thoroughly explained what they were doing, they did exactly what they said they would do, then made sure I was completely satisfied 😌. I would refer Fox Pest Control to anyone that ask. Thanks guys!

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Ronald,
    Thank you for sharing your experience and recommending us! We appreciate your feedback and are happy to hear you were fully satisfied with your treatment. If there is anything more we can do to help, please let us know!
    Sincerely,
    Michelle B.

    Customer Relations Team

    Staff

    Reviewed March 8, 2026

    Edward excellent Fox Technician!!! He is attentive, courteous, and always willing to give the helping hand!! We are always honored to have him serve our home with our Pesf Control needs! Thanks You!!!

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you for your kind review, Placido. We're so happy to hear you're pleased with Edward's care of your home. We feel fortunate to have him on our team and grateful to have you as our customer.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Customer ServicePunctuality & Speed

    Reviewed March 4, 2026

    I'm not sure yet what I think of the treatments. I've had 3 I think so far and I just had ants in my kitchen the other day. I didn't call anyone from the company. I'm going to wait a few more days and see what happens because I just had my third treatment.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Wendy,
    We appreciate your honest feedback and want you to know that we are here for you if the ants persist. Your Home Protection Plan comes with free follow up treatments between quarterly services to take care of any persistent pest issues. It is wise to wait a few days to allow the treatment to take effect, but if you're still seeing significant activity after 10 days please let us know and we will be happy to schedule an additional treatment.
    Sincerely,
    Michelle B.

    Customer Relations Team

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    TechPrice

    Reviewed Jan. 12, 2026

    I was tricked into signing a contract by their door-to-door salesman. There was no mention of the contract or $250 cancellation fee when signing up. I have NEVER been provided a copy of said contract. When Fox Pest Control was unable to remedy our spider infestation I asked to cancel service. I was told that I would have to talk to a manager, but he was not available. I removed my card from my customer portal, and refused further treatment, but they keep racking up the charges. Now they are threatening to send me to collections. All because THEY DID NOT DO THEIR JOB!

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Jessica,
    We're sorry you were dissatisfied with your service. A copy of your contract was sent to your email 4 days prior to the first treatment. Our Service Manager and office tried to contact you multiple times to address your spider concerns, but we never received an answer or response.
    We would love to come to a more positive resolution with you. Please contact our office, and we will work to address your concerns.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServicePriceRates

    Reviewed Dec. 9, 2025

    I never hear from them. They do not do routine inspections but raise rates. I plan to cancel today. I wonder if they plan to charge me cancellation fees. They are very pushy with calls about additional services. I have them for termite protection. I just don't trust them.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Deb,
    We're sorry you felt you weren't receiving enough value from your service. Sentricon is a preventative service that uses bait stations to lure termites away from your home and eliminate colonies. Annual inspections are performed to refill or replace bait stations as needed. We apologize for any misunderstanding about this service. Your account has been closed as requested, and we refunded your final payment. Please call if we can be of any further help.
    Sincerely,
    Michelle B.

    Fox Pest

    Customer ServiceSales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed Dec. 8, 2025

    They Lie. They tell you what you want to hear and promise you they will perform services and never do. They send a kid out that does nothing. Did not even remove the trap with the dead mouse on the premise. Two additional no shows. Called and requested a supervisor and did not receive a call back. Had to call again and they claim what the guy original sales person said was incorrect and refused to refund for services not competed.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Gaen,
    We apologize for your unsatisfactory experience and regret that we were unable to deliver your requested service. Because of this, we have provided a full refund. You should see these funds returned within 3-5 business days, depending on your financial institution. We appreciate your patience as we worked to resolve this and hope you will reach out if we can provide any further assistance.
    Sincerely,
    Michelle B.

    Customer Relations Team

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    Customer ServiceSales & MarketingPrice

    Reviewed Dec. 3, 2025

    Fox Pest Control charged $375 for an inspection advertised as free. Despite at least six follow-up calls over several weeks, the company has failed to provide the promised inspection report needed for my landlord.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi George,
    We apologize for the confusion with your service. You should not have been charged for your inspection, and we have provided a full refund. Our manager will contact you shortly to discuss the report you requested. We appreciate your patience as we work to resolve these issues.
    Sincerely,
    Michelle B.

    Customer Relations Team

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    TechSales & MarketingPriceHonesty & Transparency

    Reviewed Dec. 2, 2025

    This company is a scam. I was lied to by the salesman, he told me I would be receiving 2 treatments. I actually signed up for a year-long contract with a $250 cancellation fee. On top of that, they didn’t even get rid of the bugs!! Avoid at all costs!!

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Andrea,
    We apologize for any misunderstanding about your service. Our Service Manager, Joe, let me know he spoke with you about your experience and discussed some ways we can improve your results. He will perform your treatment on the 8th and ensure everything is to your full satisfaction. We appreciate you giving us the opportunity to make things right.
    Sincerely,
    Michelle B.

    Customer Relations Team

    TechSales & Marketing

    Reviewed Nov. 16, 2025

    What is the legal answer to stopping this company scamming you? There must be people out there who have successful stopped this Company and cancelled their phony contracts. Have they ever been taken to Court and stopped from doing this. All these reviews are saying is that the Company can do what it likes to you and seemingly get away with it. There must be a way of stopping them. Your comments please would be appreciated.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi John,
    We apologize for any misunderstanding about your service. We do our best to prevent miscommunication by providing each customer with their own copy of the service agreement, which details treatment schedule, cost, and warranty. We're sorry for falling short with you. Our Branch Manager let me know he spoke with you about your concerns and worked to address them. If any additional questions or concerns arise, please reach out.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Punctuality & SpeedStaff

    Reviewed Nov. 14, 2025

    Strange conduct of scheduling. Force customer to check schedule constantly and company gives technicians locations day of. Were notified 30 minutes or so prior to their arrival, which having pets and kids this is an issue sometimes since they need to stay inside for a period of time. Technicians like Casey and Austin have all been wonderful each time they come for a service.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Michael,
    We're sorry that the scheduling process has been a bit inconvenient for you. We would be happy to adjust your service so that treatments always happen on a certain day of the week or a specific timeframe if that helps. We know life gets busy, and we want to make sure your pest control is as stress-free as possible. Please let us know what works best for you.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Jay increased rating by 3 stars.
    Customer ServiceTechRefunds & PayoutsBilling
    After a positive interaction with Fox Pest Control, Jay increased their star rating.

    Original Review: Nov. 13, 2025

    I HIGHLY recommend NOT using Fox Pest Control. I paid them for a 3 month service and they came out once. After another 3 months went by without seeing anyone, I called and cancelled the "service". I received another bill today. When I talked to the young lady on the phone, she was very apologetic but said I still owed it even tho they never showed up. Shame on Ya'll. Horrible way to run a company. Money for nothing. I'm a Disabled Veteran on a fixed income and expect to get what I pay for.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Jay,
    We're sorry to hear of your poor experience. We are eager to make things right with you and correct any issues with your account. Our manager will reach out to you shortly to resolve this.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed Oct. 7, 2025

    I received ok service when I asked Fox to come out and address kitchen mice. The following day, a representative came out to look for mice in attic and basement. The individual told us we had big infestation in attic and basement. He indicated he had pictures. He told my wife we would be required to remove all insulation in the attic and basement and then they would treat the attic and would install new insulation of the highest grade. The total cost would be $22,000. I had other local exterminator come out and he said no need to remove insulation and that there was would be under $400.

    I am now requesting a refund based on their attempt to change a family living on fixed Social Security retirement. I have asked for manager to call for three days and no response. I am likely to report this incident to the PA Attorney General's office and their consumer fraud division. I am also leaning towards reporting this to our local NBS station Consumer Fraud Reporter. I am still waiting on day 4 as I write this, and again no call.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Gary,

    We're sorry for any miscommunication about the treatment estimates we provided you. Based on our Home Inspector's findings, he recommended a low-level exclusion service priced at $5,420 and a FoxGuard service for $6,450. Insulation removal is recommended when there is damage from rodent behavior and nesting. Our Service Manager, Seth let me know he spoke with you about your concerns and authorized a full refund. We hope these actions have helped put your mind at ease.

    Profile pic of the author.

    Reviewed Oct. 7, 2025

    We started using Fox Pest Control September 2025. We actually switched at the time from a pest control competitor. Fox provided good service and support. The results are better in comparison, we have far less outside bugs than before. We also see many Red Lantern Flies near our home, which we did not previously. For what we are looking for, Fox Pest Control has exceeded our expectations.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Gold,
    Thank you for sharing your experience with our service. We love hearing that we exceeded your expectations, and we look forward to taking care of all your pest control needs. We appreciate you trusting your home to Fox.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Customer ServiceStaff

    Reviewed Sept. 18, 2025

    I called to get help with a rodent issue. The first person I spoke with was very nice and put me directly through to another company who then put me through to yet a 3rd company. When I called back a second time to ask another question, the person who answered was incredibly rude and abruptly ended the call. Not a good customer facing company!

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    Fox Pest Control
    Response from Fox Pest Control
    Hi dro,
    We apologize for your poor experience with our representative. At Fox, we strive to be receptive and responsive to the needs of our customers, and we're sorry for falling short on this with you. We appreciate your feedback and have shared it with our team. If you still need assistance with your rodent issue, we would be happy to help and answer any questions you have.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Profile pic of the author.
    Verified purchase
    TechPriceBillingHonesty & Transparency

    Reviewed Sept. 10, 2025

    Fox Pest are scammers. They lied to get my elderly mother into a contract. Then, they showed up only once to spray for bugs despite billing her for an initial fee plus three months (over $300). Even the single treatment they provided did nothing, and I question if they did much more than spray water or some cheap/ineffective chemical. I am just now learning about the depth of their dishonesty. Now, they want a $250 'cancellation fee' for her to be rid of them. They tried to withdraw this from my mom's card without permission. Thankfully, I was able to get her to cancel her bank card before they could do more damage. They truly are despicable and dishonest with almost 400 BBB complaints in just the last three years! Look it up for yourself. Avoid Fox Pest at all costs! You have been warned.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Kenny,
    I'm sorry to hear of your mother's poor experience with our company. We would like to look into this matter more deeply and ensure these issues are properly addressed. Please contact our office at 850-235-8476 and ask to speak with Taiya. She is our Operations Manager and will be able to assist you and your mother.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Price

    Reviewed Sept. 4, 2025

    Fox Pest Control is a great company. Their products work very well. I had a very bad ant problem. Fox Pest Control got rid of them in their first visit and the ants stayed away. The monthly charge is very expensive, at least to me. I don't know what other companies charge.

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    Customer ServicePriceStaff

    Reviewed Sept. 2, 2025

    Over a year as a customer, and they cannot have a solution for the problem. When I called, every time is a different "technician", which has no idea of what they are looking for. I have mice, here and there, in the basement and instead of looking for the root caused of it, they put traps, traps only... Not to tell, when we have trapped one, they simply tell me to wear gloves and pick it up myself. For the type of BS service, better and cheaper Amazon!!! DO NOT RECOMMEND THEM AT ALL!!!!

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    Sales & MarketingStaff

    Reviewed Aug. 30, 2025

    Technician Todd **was great. He showed up on time, was very knowledgeable about the products and answered all of my questions. He did a thorough job and was very friendly also. I held off on the bait boxes until I check with my vet about the bait they use as I have 3 small dogs. Todd was very understanding & let me know they can be ordered anytime or avoided all together.

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    Sales & MarketingPrice

    Reviewed Aug. 25, 2025

    Just got charged 50.00 for service. Haven't seen anyone yet. Reminds me of Romex and Wayne's. Same thing. I made sure to remind that I have security cameras. 😠 I guess this too is just another scam. 😠

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    Customer ServicePricePunctuality & SpeedStaffFollow-Through

    Reviewed Aug. 14, 2025

    Great experience from initial treatment visit from Sam ** and Myquill. I called main line with concern about the products and my pet, and they told me a tech would call me later that week to discuss. Sam called me as promised and walked me through which products were safe for pets, and which were less safe. He also educated me on how to manage around the products that were less safe if needed, and when it was fine to avoid those products.

    Sam and Myquill were very attentive at spraying at all problem areas. They also explained very clearly what they were doing and what to expect over time. Sam took the time to warn me about potential termites in my trees, and scheduled me for a termite inspection at no extra cost. He also pointed out potential problem areas where there was extra moisture from my central AC condenser unit outside. They were very flexible with scheduling. Their online login makes communication and plan management very easy.

    Original rep from door knocking who signed me up was very informative, and explained how everything would work. He was quite aggressive to sign me up, but provided for a very flexible cancellation policy if I changed my mind. I checked with the main line if the cancellation policy that he told me was accurate and it was. One small complaint is that my home was supposed to schedule me for 3 weeks out since I was not available within that time frame. This was not done, and I was scheduled for only a few days out. I had to follow up with a phone call to the main line to get this scheduling worked out.

    When working with Fox, just make sure all your confirmations in your email and text come through. If you notice something amiss, then call the main line. Also pay attention closely while the technician works to make sure that he explains what he is doing and you are getting the full service you expect. My personal experience regarding this was excellent, but everyone is going to get a different technician.

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    Verified purchase
    Customer ServicePriceRates

    Reviewed Aug. 8, 2025

    Fox treated the yellow jacket nest inside the door frame siding/wall outside of my house. Paid them a hefty price for a single treatment ($270). Fox went ahead and did the service without discussing with me and they did not ask for my approval. They treated the nest by simply puffing d-fense dust into the siding. They limit the treatment to only two visits, that's it and if the bees come back, it's either you pay again or join their yearly service, or you're on your own. They wouldn't get rid of the bees inside the house that came from the nest outside. And they wouldn't seal the bees' entrance(s). They don't always respond to your concerns. Currently I have been monitoring the bees' activities, and I have sealed off the bees' entrances myself. I've armed myself with puffer and dust should they come back. I would give 5 stars if the company is above and beyond. This company isn't.

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    Verified purchase
    Customer ServiceContract & TermsCoveragePricePunctuality & Speed

    Reviewed Aug. 6, 2025

    I hired Fox Pest Control to get rid of a bedbug infestation in my house. They did the initial treatment with a follow-up appointment scheduled for two weeks later. Two days after the initial treatment, I still was being bitten in my bedroom. The other bedrooms are clear. In spite of repeated calls, they refused to come out any earlier than the follow-up date to re-treat my bedroom. All calls are routed through their headquarters in Utah, and I have not been able to speak to a supervisor. Also, they charged me for 10 mattress covers and only used 3. All this for $2600!

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed July 30, 2025

    I purchased the Fox Termite protection. Installation of bait traps was July 7th. I paid by check that day and gave the check to the technician. Despite this "hand delivery" of payment, Fox continues to harass me about non-payment. I get texts, emails and now a bill in the mail just because they failed to deposit the check into their account. Terrible business model in that they take weeks to deposit a check and in the meantime, harass you about non-payment even though it is their fault! I regret using Fox.

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    TechSales & MarketingPunctuality & SpeedBilling

    Reviewed July 25, 2025

    At contract end, I cancelled. They are demanding another months payment. I paid MONTHLY, they serviced quarterly. They claim my last payment in May, did not include the payment required after the contract expired early June, and will send me to collections. I paid $1700 in 2 years, they would discount over $200 if I continued, but not waive $70 for this erroneous bill.

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    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed July 17, 2025

    When I called this company, they sent me to a call center. At the call center the man was pushy and made me think that I needed to have the service for 24 months to get rid of the ants. It was costing me $165 for the first visit, $49 every month for the next 24 months. And if I want to cancel it cost me $250. After three months and three separate applications. I continued to have ants in every single room of my house, including in my shower! You couldn’t sit in my home and not have them crawling on you.

    I called this company and said I wanted to cancel, they said well, let’s get a supervisor out there, and because of their inability to make any difference in the ants, I refused. They charged me $250. In the long run that saved me some money, however, I spent over $500. I went to Home Depot bought any repellent sprayed once I haven’t seen an ant since. Wish I would’ve done this in the first place. I do not recommend this company. They are pushy and their customer service is not good. The only good thing I could say was my technician was very nice and he tried his best. My opinion is they don’t give them strong enough chemicals to solve the problem. In my mind this is so they can continue to charge you money because your problem won’t be solved.. Don’t even call this company.

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    Customer ServiceHonesty & Transparency

    Reviewed July 12, 2025

    People need to be aware, watch out. The guy lied to me and said he was me, said doing work at neighbors, So called. The neighbors and they said no. Not doing work, lied to me to my face and would have took my cc information.

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    TechRefunds & PayoutsStaff

    Reviewed July 12, 2025

    Highly recommend using a different company. Although the technicians are all very kind, knowledgeable, and professional. I have not seen a difference in pest control since starting with them. Since I decided not to renew my contract, I haven’t seen anyone from Fox Pest at our residence even though the terms of my contract continue until September. I’m paying for a service I’m no longer receiving.

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    Sales & MarketingRefunds & PayoutsRatesHonesty & Transparency

    Reviewed July 8, 2025

    Caution to Buyers - The Fox Pest Control company is scam. If it were possible to rate this company with zero stars, I would do so. I typically refrain from writing reviews, particularly negative ones, but this service has been exceptionally poor. The salesman provided misleading information, and the areas of concern were not addressed. They applied granules instead of spraying around the house's perimeter, which did not impact the flea problem. My dissatisfaction with the effectiveness of the pest control services has only increased after the treatment. Fox pest control warranty money back guarantee is a LIE!

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    StaffRates

    Reviewed July 4, 2025

    A few guys came to my door last week after my husband showed interest in getting wasps off our porch. Not only did the young man take care of the nests and a few other issues we had, he schooled me in what we can do to avoid wasps and a few other insects that have become a problem. I didn’t get the young man’s name, but I was so impressed by the service and his knowledge. We did not want the chipmunks harmed! Thank you Fox. A very good experience.

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    Staff

    Reviewed June 29, 2025

    I had a great experience with Fox Pest Control today in Wakefield, RI. Mathew was professional, friendly, and very knowledgeable. He took the time to explain everything clearly and made sure all my concerns were addressed. I really appreciated how thorough he was and the care he showed while treating the property. Really good attention to detail. Excellent service from start to finish—thank you, Mathew!

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    Staff

    Reviewed June 26, 2025

    Garin was great to talk to and had no issue with sitting outside with me for 20-30 minutes to make sure our home was taken care of. We just purchased our first home and we are excited to take care of it. We know that Fox Pest Control will help us do that.

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    Customer ServiceSales & Marketing

    Reviewed June 23, 2025

    SCAM!! We were told that we had termites... guy came, dug into the ground, cut our electrical lines to the outside. We have no power now, we called, were told "we are not responsible." Total lack of integrity... crooks!

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    Honesty & Transparency

    Reviewed June 11, 2025

    Salesman came to the door claiming 5 of my neighbors had signed up and had received great service. Then as he was tell me their names, I realized he was full of it, those people moved years ago or had died. Then he starts to tell me how sandy my soil is, will our soil has so much clay, water does not drain, so that was a lie. So after he left I talked to my neighbors, no one signed as they all saw thru his lies. Beware on them.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedRates

    Reviewed June 10, 2025

    Someone came to our home in Vermont claiming Fox was already working in the neighborhood and offered us a limited-time deal with a steep discount, but only valid if we signed up immediately. We were told the price would increase if we called later. He mentioned a nearby address to make it sound like others had already signed up. We spoke to that neighbor. They hadn’t. Artificial urgency, punitive pricing, and unsolicited to top it off. There are plenty of other pest companies that manage to earn business without coercion, false claims, or deadlines.

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    Tech

    Reviewed June 4, 2025

    If possible I would give 0 stars since they came out twice and my bug problem only got worse. I’ve had better luck handling it myself. They sprayed both the interior and exterior as well as spreading granules in the yard and dusting for spiders. Not only did my bug problem not get resolved but I started getting other bugs like sugar ants. It’s sad that their services couldn’t even handle those.

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    PriceRatesHonesty & Transparency

    Reviewed June 1, 2025

    Salesman came to my door and told what a great deal he could do for me. He mentioned my neighbors by name and said they were happy with the service. I should have researched it beforehand but, did not. I knew the price was nothing special but, I did sign up. He wanted me to sign up for two to five years and I refused. Talked to the neighbors after and all of them had just signed up because the salesman lied. I am going to contact the company to cancel before the first service. If not, I will contact my lawyer and see how many of my neighbors want to join in because the service was sold under false pretenses.

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    Contract & TermsTechPricePunctuality & SpeedOnline & AppMaintenanceStaffValueHonesty & Transparency

    Reviewed Nov. 25, 2024

    Fox Pest Control serviced our house for a little over 2 years, a guy knocked on my door and I signed his tablet as he told me it would cost $50.00 a month and they would come out 4 times a year and more if needed. He also told me that they service 2 of the neighbors across the street and I found out later that was not true. He never told me this would be a 2-year contract and if we cancelled prior to the 2 years that there would be a $250 cancellation fee. I actually found this out after I tried cancelling within the first 6 months. So, I kept Fox for the 2 years as I did not want to pay the $250 fee for breaking the contract, it would not be worth it to have to pay that fee in order to cancel so I figured this would be a lesson learned to never sign anything when a salesman knocks on your door as they are full of lies.

    After the 2 years was completed, I cancelled them without penalty. Anyway, they are not worth the $50 a month as we would still get earwigs, bees and other bugs around the patio of the house and around the front porch, garden area. They certainly did not help with mosquitos either, that is a whole separate contract that is also very expensive with them. We did not get bugs inside the house, no problems with ants at all. But for the record we have never had a problem with ants inside the home even before Fox Pest Control services came. They are not worth it, if they come knocking on your door, tell them to go away. I am sure there are cheaper pest control companies out there that do not charge $250 for breaking a contract.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingTransparency

    Reviewed Nov. 21, 2024

    My issues with Fox concern their questionable billing practices and the lack of transparent communication with customers. I called for help with what sounded like a squirrel infestation in my attic, which I explained thoroughly to the fellow on the phone. During the conversation, I mentioned that I did NOT want the contract to extend beyond one year, which he claimed to understand. The technician who came for the first appointment was quite nice, but he was the one to tell me that 1.) Fox does not deal with squirrels (my whole purpose for calling in the first place) and 2.) They cannot go into an attic that doesn't have a wood floor (which I had also explained to the fellow on the phone). I then saw the contract that they sent to my email, which stated that it was for two years! I called and complained and was given a discount, but if I canceled, I would be charged for early cancellation.

    The technicians were all personable and courteous, and although they did find mice, they were unable to help with my primary issue. However, when the year was up, I called and submitted an email to remind them that my contract needed to end in mid-October when the year was up. The person on the phone assured me that she'd put a note on my contract to that effect.

    When I saw that a bill was sent to my bank for the month of November, I called back to ask for a refund, as the contract had ended the month before. What I was told was just plain sleazy business practice: Despite my previous calls and emails, I was supposed to have called on the EXACT DAY I wanted the contract to end! There was absolutely NO explanation of this in any of their previous communications with me! I am paying for a full month of no service, which is as close to fraudulent practices as a business can get. Do NOT get involved with this company -- trying to get out of a contract is like trying to get out of a timeshare!

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    Customer ServicePrice

    Reviewed Sept. 11, 2024

    Horrible customer service. Tried to cancel my service on 3 homes temporarily. Since one home was only added 4 months prior I was charged direct draft 250.00 cancelation fee! Go elsewhere for service as myself and everyone I regretfully recommended will.

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    TechBilling

    Reviewed Sept. 5, 2024

    We had a salesman come to our door to offer us a one-time service. My husband was asked to sign a receipt after paying but it was actually a contract. Now $50 payments are coming out monthly and the only thing we’re being told is "You should have read the small print." But they can offer 10 dollars off next month.

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    Customer ServicePunctuality & SpeedStaffTimeliness

    Reviewed Aug. 28, 2024

    I wished I read the reviews before signing up with Fox. Hopefully enough negative reviews will prompt them to do better. My issues were with field mice, spiders and ants. I still have field mice and spiders. I had an appointment with their technician scheduled between 12-4. I was to receive a call half an hour before they arrive. I never received a call and they never arrived. The next day I called, was put on hold and they never returned to the phone.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed Aug. 21, 2024

    Once I placed my initial call to Fox Pest Control and set up my account with Ryan, it only took a couple of days for a technician to come out to my home. Dylan was polite and professional, calming my fears. He dispatched the very sizable hornets' nest very quickly. Also Dylan let me know when he was done and gave an explanation as to what to expect. I would definitely recommend this company - Fox Pest Control. Staff were excellent and experienced. Many thanks.

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    Customer ServiceCoverageTechPrice

    Reviewed Aug. 7, 2024

    Had trouble having them honor their own contract. After being duped by the aggressive salesman, saying I would get the same coverage as the previous company, which was not true, I was under a 2 year contract which I had to cancel in writing per its own wording. After 2 years, I wrote them saying I wanted to cancel. They said that writing them was insufficient to cancel and that I had to call. They continued to charge me. After finally getting them to cancel, they show up at my house to get me back, interrupting our evening family time. I was called "rude" when I told them to leave.

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    Customer ServiceTechSales & MarketingPriceRefunds & PayoutsBillingRates

    Reviewed July 16, 2024

    Salesman talked me into one time "special" price of $165 for one-year. No other payments, can cancel at any time. Amount charged on credit card $187.25. Called and promised refund. Never happened. New charge on card 53.13. Now I find out there are monthly payments. Just now received a copy of contract I supposedly signed. Never saw any of this except one small paragraph I initialed. Customer Service does nothing. This whole deal is a scam.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedRefunds & PayoutsBillingHonesty & Transparency

    Reviewed July 1, 2024

    A Fox salesman came to our house and offered service. He said it was a special and gave a discount of $250. My initial payment was $100, which I paid by credit card. His information was very misleading as the service was to be 4 times a year. I didn’t realize that I had a payment of $55 for 12 months until they took it out the following month. I asked for a copy of the contract and he said it would be mailed and on my email. It wasn’t. When he came to service I asked for it again. Of course, the 3-day cancellation had just passed. He did not mention the cancellation fee of $250 but said I could cancel anytime. Had I received the copy, I would have canceled right away but I didn’t have the opportunity to look the contract over and use my 3-day cancellation option.

    I thought it was illegal to not offer a 3-day cancellation notice along with a contract. It was on there but I didn’t see it until it was too late when I finally got a copy of the contract. This has been a lesson learned. Never allow a salesman in your home unless you initiate the visit. When I did cancel, within 5 minutes they took the $250 fee out of my credit card! What a scam! I don’t think they intended for me to get the contract so that I could use my option to cancel in 3 days. They have 339 complaints with BBB in the last 3 years and 209 the last 12 months. Shame on them to take advantage of seniors.

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    Customer ServiceContract & TermsCoverageTechSales & MarketingPrice

    Reviewed June 6, 2024

    I had a door to door sales person come to my house and talked us into signing up with their company. He said in order to get the deal he was offering that day, we had to sign a contract that I can cancel within 90 days if I were not satisfied. Needless to say, I wasn't and called to cancel and I'm now being charged 250 dollar fee to get out of the contract. I find this disgusting and I will spread word to all my neighbors, friends and family to never sign anything with this company. Not only did they not fix my wasp problem, but they also fraudulently had me sign a contract. Shame on you.

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    Customer ServiceStaff

    Reviewed June 6, 2024

    I have had Fox Pest for 7 years with 3 properties. I LOVE them. I have had their competitors as well and I just like the technicians better. I was very impressed with Jake yesterday 6/5/24. I had small ants all over my truck at a friend's house. I figured the ants didn’t come from mine because I have mine treated. I called Fox Pest anyway and Jake found ant mounds on the side of the driveway, not around the foundation. I never saw those!!! Thanks for taking pride in your job, Jake.❤️

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    CoverageTechRefunds & Payouts

    Reviewed April 12, 2024

    I have had a rodent infestation within my home. The techs came out and put glue traps all over and that didn't work. The manager came by and could not find the access point at which the rodents came in but said the poop looked like squirrels and they did not cover squirrels. I had Paul look outside at the roof and he said he could not climb a ladder to get on top of the roof. So, even though I am 60 years old and a woman I told him I would climb on top of the roof because we thought there was an access point on the roof. It ended up that I didn't do that cause we could not secure the ladder but while getting the ladder I wondered why I was paying this company if I was having to do all the work?

    They have been worthless in controlling the problem but I signed a contract with them for a year and I am stuck with their incompetence. Meanwhile I will have to hire another company to accomplish with what they are not able to do. Some things to note. #1 If they are not successful they will blame it on an animal that they don't cover. eg. squirrels. #2. For a company that should be ensuring the integrity of a roof they do not climb ladders which is ridiculous. #3. They will con you into a contract so you will be contracted to pay for their incompetence for a whole year. My advice is to hire someone else.

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    Customer ServiceTechStaff

    Reviewed Feb. 16, 2024

    The Harrisburg office provides their service techs with zero guidance and probably on purpose so that treatments will take longer. Be warned, you need to watch their techs at every visit to make sure they are treating what they are hired for. They kept changing techs on me and I was not getting the treatments for Carpenter bees that I needed. Plus at roughly $200 per quarterly visit for less than 30 minutes each .....what does that tell you. They have zero ethics and are just looking to make money, and not provide good customer service.

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    Customer ServiceTechPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed Jan. 8, 2024

    Their salesman came to my door and offered service. Had some anthills outside he said they could take care of. Paid $60 upfront, said they'd send a guy to do an assessment. 18yo kid came out a couple days later, walked around the house and said there were quite a few ants, another guy would be out to treat in a week. Nobody ever showed up again. Called several times over the next few months but could never get through being on hold. Requested callback with the robot, nobody ever called back. Six months later they called wanted 6mo of payment. I told them nobody had been to my home and they said they had. I told them I had cameras and if they provided the date I would verify and pay them to which they then admitted that they had no date of service for my home. Phone rep said he would give this info to the supervisor to take care of.

    Couple months later they're calling again wanting a large sum. I explained again that no service was provided. This time they want an additional $118 to "bring the account current" and "resume service". No way I was giving these people any more money. We're 9 months in at this point and nobody has been out to do the work they want paid for. They admitted nobody had been here but refused to waive the charges for the work that was never completed and sent it to collections. Do yourself a favor and save yourself the headache.

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    Sales & MarketingPunctuality & SpeedStaffBillingRates

    Reviewed Dec. 19, 2023

    Buyer Beware - Fox Pest Control company is a scam. When the salesperson comes to your door, they offer a standard rate discounted down to a lower rate. For example, annual service is 400, but you get a 250 discount, so you only have to pay 150 plus tax. You sign up, and then you later find out your nice discounted rate is only part of what you're being billed. On top of that, they bill you monthly -- for example, 70/month. The total ends up being about $1000, which is 4-5 times higher than any other pest control services. And (this is the really fun part) to cancel them you must pay a $250 cancellation fee. Wow. What a scam. I'm contacting the BBB and the NY State Atty General. Do NOT sign up for this company's services.

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    Customer ServiceContract & TermsTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingTimelinessSales Tactics

    Reviewed Dec. 2, 2023

    Back in August of this year, I was very ill and was home recovering from a serious heart condition when a rep from Fox Pest Control knocked on my door in an effort to sell me an annual service contract. I didn’t need their service but in my weakened state I succumbed to the high pressure face to face sales pitch and signed an agreement that would cost roughly $205 a quarter. I paid for the first treatment and forgot about it until I got a call this month to inform me the next treatment was due. Feeling much better and barely remembering this arrangement I thanked the rep and informed him I would not be needing the service only to be told that I’d have to pay a $250 early termination fee. I explained the situation about my illness at the time of the sale and was advised by the rep to call back the next day to speak to a supervisor who would have the authority to waive the fee. No such luck.

    I was told that the fee would be charged to my credit card and there would be no leniency. Shame on me for signing this unconscionable agreement. But please note that extracting $250 from a sick old man trumped any concept of customer goodwill or human decency on the part of Fox Pest Control. I implore you - if a rep from Fox trespasses onto your property to sell you a service agreement, turn off the lights and hide in your home until they’ve gone. They don’t deserve your patronage. Use Majestic Pest Control or any random firm you may stumble across in lieu of these miscreants. Buyer beware.

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 15, 2023

    Had an infestation of boxelders. They came out promptly and sprayed. It did not have an impact and never saw any dead boxelders. Made up solution and sprayed it. Tons of dead boxelders. Also removed and destroyed eggs. Called again. I showed him how the boxelders were swarming my fence. He said the company wouldn’t allow him to spray. The first time I was given a vole trap and promised inside service. I was never given inside service. When I showed a better spot to put the vole trap to the second person he said I’d have to pay extra and took the trap with him when I refused to pay more. I conquered the boxelder infestation several weeks later by going out every day and spending hours killing them. The service was ineffective. When I finally called to cancel the service they said I’d have to pay out the contract. As I write this I’m watching carpenter ants on my deck. They did nothing to help so don’t waste your time and don’t sign a long term contract.

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    Customer ServiceContract & TermsTechPricePunctuality & SpeedRefunds & PayoutsStaffTimeliness

    Reviewed Sept. 9, 2023

    If I could give this company 0 stars I would. I normally do not leave reviews especially terrible ones but this service has been really awful. I am a brand new customer and have both the yard enjoyment plan and the pest control plan. The representative that signed me up was very sweet and after seeing the raving reviews I decided to give them a try. They were able to send a tech out the same day as I signed up as well so first impression was amazing. However, after the yard was sprayed, we still had a TON of mosquitos. I asked the representative to have someone come back and spray and no one contacted me for several days.

    I called in where I had to wait almost an hour to speak with someone and they scheduled someone to come out a week later because they didn't have any available techs. That week went by and no one showed for the appointment. I called again and they said "Sorry, but they won't be coming and not sure what happened" and they rescheduled for another week later. That week came and went and again NO ONE SHOWED UP. I called back where I had to wait on hold for another hour to speak with someone and they said "Sorry, someone can come out in another week." Totally unacceptable, so I asked for a supervisor and to no surprise there was no supervisor to talk to so they said they will have someone call.

    The supervisor called me almost a week later and left a VM saying "Sorry, we won't charge you for the next service so there will be a credit on the account. Call back the main number if you have any questions". She did not even bother rescheduling the service so I had to call back and wait on hold yet again to speak to a representative. When I finally got someone on the line, I asked to cancel altogether and the rep was extremely rude and said "Sorry, can't do that. You need to talk to a supervisor and I will have them call you but just so you know, they will not cancel the pest services."

    Days went by and still no call from the supervisor so I called back and a nice gentleman said "I see the issues on the account so no problem, I will cancel both services". The one representative to actually help instead of pushing me away to wait for a so called supervisor. I called back in to ask for a refund since I was already charged for the service and they said "Sorry, can't do that per contract". WELL, the contract also states that you guys will complete services as needed and that never happened so who cares about the contract at this point. The initial fee for the yard was $175 but one spray is $99. I was simply asking for the $75 back since the services were not completed at all. While we understand the $99 is still valid since they sprayed just once but we should not have to pay the rest of the start up fees since NO ONE DID THEIR JOB and completed the services.

    It has been about a month of back and forth trying to get someone to come to our home to do their JOB that we are PAYING FOR. This is so unfortunate because they make so many promises and make it seem like they have great customer service but the service is just awful. People do not have time to sit around for hours waiting for someone to answer the phone to resolve an issue and wait DAYS for a call back from a supervisor. Totally unacceptable. Will not refer Fox to anyone.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 8, 2023

    I want to be clear - the technician -ELLIOT- was amazing. My issue is with the company! I called and was told someone would be out this week - there is a special for $199 and then $65 for the following 4 treatments to remove the yellow jackets! I WAS TOLD THIS ISSUE WOULD TAKE 4 applications to kill the yellow jackets. Elliot told me - actually just one application should be sufficient and that I SIGNED UP FOR TWO YEARS OF MONTHLY TREATMENT! Bait & switch? Up selling? Whatever - NOT OK! Buyer beware! Sales guy is a fast/double talker! Elliott also told me $300 for treatment today and that should be fine and FOX WILL COME OUT FOR THE NEXT 30 days if the issues persisted!

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    Customer ServiceTechSales & MarketingPriceRefunds & PayoutsStaffBillingTimeliness

    Reviewed Aug. 25, 2023

    This company is a SCAM! Don't use them. Their technicians are a sloppy joke. They Triple charge you and don't give you a valid contract to review in detail before signing. They don't show up for services or follow the treatment plans they are contracted to do. Never received a copy of the contract and tried calling every week for three months with no response or call back. Final got through and asked to cancel because of all of this and they declined to cancel or refund, hung up on me after I asked for a manager. They billed me $174 for a first treatment/quarter and were supposed to be $75/quarter after that. I was billed $174 the first month, $56 the second month $54 the third month. No treatments! Their first treatment didn't even get rid of ants, not to mention the spiders and ticks. The guy splashed his solution on my walls, wood floors, and carpets in random spots - no barrier spray, no traps, nothing! Waste of money and a total Scam!

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    Customer ServiceTechStaffTimeliness

    Reviewed Aug. 25, 2023

    We have had Fox Pest Control for about a year and a half. Our technician Ronnie has always been very responsive. I called because we had a yellow jacket nest in a bag of hay. Ronnie came out on the same day.

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    Staff

    Reviewed Aug. 23, 2023

    We have used Fox Pest Control for the past several years and have always found them to be a wonderful company. Robaid ** is our technician and he is amazing.. He's professional, knowledgeable and we have not had any issues since he has been taking care of us.. He's the BEST!!! Thank you so much..

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed Aug. 10, 2023

    I have been a client for years. The techs are absolutely the best and my rating is not due to them. It’s the billing practices and office staff that has changed dramatically. I pay for once a quarter inspection and had the service done mid-quarter. I called and said my next inspection to wait until the end of the next quarter but was told I had to get it done within 90 days of the first quarter inspection. I said 3x I pay for an entire quarter why can’t I get the inspection done at the end of the quarter. The customer service agent seemed clueless on what a quarter is. I asked to speak with a manager and she said one would call me back. No calls. This is not the Fox Pests I signed up with. I called last week 3x and sat on hold 25 min each time and no one came to the phone.

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    Customer ServiceStaffTransparencyTimeliness

    Reviewed July 29, 2023

    They treated our home on Monday for yellowjackets. The next day we were seeing a lot more of them, we called back and they reported this was normal as they died off. Wednesday, there were less. Thursday, none. I thought, great! Nope. Friday afternoon, I get home and there are even more yellowjackets to begin with swarming in my BEDROOM. To make it more exciting, they're now attacking me when I try to go into the room. So I can't get MY CLOTHES, laptop charger, use the bathroom in that part of the house, SLEEP IN MY BED. When my husband called, they said this was normal. That they'd send someone out IN A WEEK. Absolutely wouldn't use them again. Disgraceful.

    Update: As of Saturday, we spoke with Fox Pest Control on the phone and they informed us there was no way to send anyone to us because all their technicians were just 20 miles away. The employee that was at our home on Monday said it would take a few days to clear the hornets, on the phone with me they told me two weeks. Two weeks of hornets flying around inside my bedroom unmitigated? They're now also stinging us, so that's fun.

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    Customer ServiceTechPricePunctuality & SpeedStaffRates

    Reviewed July 22, 2023

    A Fox representative came to my door soliciting pest control services in a non-solicited 55+ neighborhood. He stated that he was running a pest control special for half-off. I agree to have the home treated for the agreed upon price of $175.00 plus tax. He asked me to sign for the CC charge which was on a electronic device. The following day my home was treated by a Fox representative and my CC was charged the appropriate amount. One month later my CC was charged by Fox for $65. I called Fox and asked them why my CC was charged. They stated that I entered into a contract for Fox Pest Control Services. At no time during the illegal solicitation did the Fox representative mention entering into a contract. I now find out that when he asked me to sign for the CC receipt, my signature was applied to a contract. This is clearly an illegal act by a Fox Pest Control representative preying on the elderly.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed July 5, 2023

    I called to cancel service and was told that emailing the request will take care of it, so I did. A couple of days later I get a call from the technician that he is on his way. When I called customer service to address this , I was told the cancellation is pending and that they need 30 days notice, but if I want to cancel early, there’s a cancellation fee ( fee is almost as high as the service fee). These things are usually communicated the first time you reach out to a business to cancel service. This was definitely not the case with Fox. I decided to discontinue their service because of the insidious increase in prices and also being tired by their constant attempts to persuade folks to buy additional services.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedResolution

    Reviewed June 16, 2023

    Since I work, it is important that there is continuity to the service people sent to my home. Like many of you, I do not want strangers alone in my home. I was PROMISED that the same person, Alex, would be the only person coming. It has been 7 months, and Alex has been here zero times. In fact, there has not been a single repeat service person. In the three years that I have lived here, I have not had rodent droppings until I started using this pest company. I left work early to meet with a tech, he took pictures of the mess, placed sticky boards, and then... was not reassigned to my home. The only thing they do consistently is charge your card. They make you sign a contract for at least one year, I cannot wait to be done with this scam of a company!

    I have called many times attempting to resolve the problem, they “yes” me and do nothing differently. When I say resolve, I am not asking to be released from the contact, I ask for continuity of tech. I ask to speak with management and again I receive a “YES” they will have to call me back because they have no direct lines. I hear from them like you, the reader, hears from them. Having said this, I want to give a nod to the courtesy of the people I speak with. They are in an awful position, attempting to sustain work with a company that fails to keep their word.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaffBillingRatesTimelinessHonesty & Transparency

    Reviewed June 6, 2023

    When I first came across their Ad and after reading what they had to offer, I figured I'd give them a call, especially when I read that they can come out the "same day". They were very nice as well as willing to help me with my mice issues as well as finding a rat in my house, you can only imagine the worries I had. Anyway, they weren't able to come out the same day as they noted on their AD, but they were able to come out just a few days later. With that, they also offered a great deal that I just couldn't pass up. And you know what the old saying is "If it's too good to be true" then it probably is! Anyhow, I ended up purchasing their services in February of 2023, and what I did was paid them in full as well as paying an extra month up front, so I was covered from February to May.

    Mind you after they came and provided services back in February, a month later they ended up just taking it upon themselves to make an "unauthorized" payment to their company. I received the alert immediately following thankfully and I contacted Fox Pest Control right away and explained what had happened, they apologized and credited my money right back of which took about 2-3 days to process. There is when I should had side eyed this company, but seeing that they resolved the transaction right away I left alone. They came out one other time in May after the February service, so remember, I paid them "ALL the WAY in FULL" from February to May!

    Ok, so after the May service, I started receiving emails, voicemails and text messages telling me that I have a bill that is past due! And I literally replied immediately back to them letting them know that there definitely is a mistake on their end because my next service date wouldn't be until August, so I would have plenty of time to have that payment made. They definitely weren't trying to accept that even with me having my entire service plan & contract still in my email from when I had first accepted their services. I wasn't about to argue with this company, especially knowing that I was right and that they just appeared to be a money hungry company! So after I replied that the next payment isn't due until August and that is when they will receive the next payment, I didn't hear anything else from them.

    Lo and behold, as I am literally writing up this review, literally about 35-40 mins ago, this Fox Pest Control company had yet AGAIN made an unauthorized transaction from my account into theirs. At this point I am livid!! As I should be! So... Again, I contact the company and explain what has happened, the guy gives me some excuse as to why he needs to call me from a different number (honestly, I feel he called from another number that does NOT record any conversations), he calls me back, tells me to hold on so that he can have someone that would be able to help me with the transaction, and he apologizes before connecting me to a woman.

    She gets on the phone and before I can even say anything, she tells me that her coworker informed her of what had happened and that if she can place me on a brief hold so that she can check on "whatever", she clicks back over to me and AGAIN tells me that she's going to put me back on hold very quickly to get this situated. I said okay, no problem! Seconds later, I'm disconnected from their end. I attempted to call them back at least 4 times and they just won't answer my calls now. So I had NO CHOICE but to contact my bank and inform them of what happened and how this company not once, but twice made an unauthorized transaction from my account again without my permission, but only this time they are NOT willing to credit my account back or even now answer my calls!

    My bank had to block my card, and report the funds as "stolen" and they are now going to send me a new bank card and they also are going to give them 24-48 hrs to send the funds back by disputing it, and however whether Fox Pest Control decides NOT to credit my account back, that my bank will and then they will now have to deal with my bank! This company is intentionally ignoring my calls and intentionally stole my money from my bank account. So please people be very careful of this company and I would honestly suggest not giving out your financial credentials and go about it the "old fashioned" way! ( COD). However, I did leave the company a very nice & respectful voice message.

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    Customer ServicePrice

    Reviewed June 2, 2023

    This company likes to withdraw money from your account and that’s about it. In the month of May they charged me 90$, another 90$, and the 60$ (240$) and they don’t inform you they are withdrawing. They came one day, in which there was a wind advisory, and sprayed my yard. During the winter they charge you 90$ and 60$ (150$) a month. For what I have no idea. Horrible customer service. I canceled after a year of this, I asked for my 90$ back from the month of May for services not rendered, and I have not gotten a reply. And the bugs in my yard are atrocious. I have never written a review before, never mind a negative one. I don’t have time, but I made a point to write one about this company. Just a buyer beware.

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    Customer ServiceContract & TermsTechRefunds & PayoutsStaffResolution

    Reviewed June 2, 2023

    To whom it may concern,

    I am writing this review to express my extreme dissatisfaction with Fox Pest Control and their abysmal customer service, as well as their refusal to honor the terms of our contract. My experience with this company has been nothing short of a nightmare, and I feel compelled to share my story to protect other potential customers from enduring similar frustrations.

    From the very beginning of my engagement with Fox Pest Control, it was clear that their customer service was severely lacking. The representatives I interacted with were unresponsive, dismissive, and lacked basic courtesy. Simple inquiries and requests for assistance were met with indifference and apathy. However, the true extent of my disappointment became evident when Fox Pest Control failed to fulfill their contractual obligations. Despite paying for their services as outlined in the signed agreement, I found their performance to be shockingly inadequate. The promised pest control measures were ineffective, and the pest problem on my property persisted unabated.

    When I reached out to Fox Pest Control to address these concerns and request a resolution, I was met with nothing but excuses and evasion. Rather than taking responsibility for their failures and working towards rectifying the situation, they shifted blame, made baseless claims, and outright refused to honor the terms of our contract.

    The lack of professionalism, accountability, and integrity displayed by Fox Pest Control is truly disheartening. As a customer, I expected to be treated with respect and fairness. However, my experience with this company has been marked by frustration, disappointment, and a complete disregard for their contractual obligations.

    I strongly advise anyone considering Fox Pest Control to think twice before entrusting them with their pest control needs. Their subpar service and appalling customer service will only lead to frustration and wasted resources. Save yourself the headache and seek a reputable company that values their customers and takes pride in delivering quality service.

    In conclusion, Fox Pest Control has proven to be an unreliable and untrustworthy company. Their refusal to honor their contract and their abysmal customer service are clear indications of their lack of professionalism and commitment to customer satisfaction. I implore others to avoid this company and instead choose a pest control provider that upholds their promises and values their customers' needs.

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    Verified purchase
    Customer ServiceTechStaffResolutionTimeliness

    Reviewed May 24, 2023

    I was looking for a pest control company for my spider issue and I found Fox. I tried them out and they've been pretty good since I started with them. Since they started treatment, the spider issue hasn't been as bad. There's one or two here or there. It's not major like it was before. The technicians were awesome. They were very professional and they stick to doing their job. They spray the whole house. They come, they do the basement, and they're like, "Okay, we're out," and it's just beautiful. I love it. When I had an emergency callout, the technicians came out the next day and they took care of the problem. It started getting warm outside and there were these little gnat-looking bugs. Fox is a very useful and convenient service. I love their customer service and their employees are very knowledgeable and efficient.

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    Response from Fox Pest Control
    Thanks, Celina! We are happy that you have seen a decrease in spiders. Our team is dedicated to providing you with the best experience! Please reach out if you need anything before your next service. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed May 22, 2023

    When I was still married three years ago, Fox Pest Control was coming around our neighborhood and knocking on doors. We spoke to them and they had a certain price. I'm divorced now, but my wife then made them reduce it by 10%, then we took it. It worked out well at that time, but the price seems to have gone up quite a bit in the last three years. However, I can't be certain because I haven't asked around. I get advertisements from people I've used in the past, and I haven't discussed that with them yet. We originally started out at $50 a month, and now, it's up to somewhere between 60 and 65 a month. We used Terminix in the past, and they were less than 500 when we used them. They may have gone up a lot too but I can't be sure.

    The techs seem to be well-trained professionals. They're very friendly. They come into the house and do what they need to do, or outside around the house. It seems to be well, because I'm having very minimal problems with pests. In the past, I had problems with mice, carpenter ants and carpenter bees, but ever since they've been putting up their insecticides, I don't have those problems anymore. I'm happy with their service.

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    Fox Pest Control
    Response from Fox Pest Control
    Naif, thank you for sharing your experience with us. We would love to answer any questions you have about pricing. Please reach out to our office team at a time that is convenient for you! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechPriceStaffResolutionTimeliness

    Reviewed May 13, 2023

    The techs are at the house when I’m at work but they do the perimeter of the house. The few times that I have had issues, like a wasp that grew over my driveway, I called the number and someone was out the next day to resolve it. The first time that the techs came out, they went through the outside of the house and the eaves. They made sure they got rid of any bees' nest and any little spider webs. They just came out recently to go around and do the perimeter for fleas and ticks. I also had a mouse in my attic once and the techs came and put some mice traps out within a couple of days. And they came and looked at it.

    The mouse I found was dead, so I don't know how long it was there. But regardless, the tech came out and did something about it. It was in a new house and I didn't want to end up having issues. Which is why since he knocked on the door and we talked about it, I thought it would be good not to run into issues by having someone always come out and invest a little bit to keep insects out of my house. TruGreen tried to offer it onto their lawn care product but I'm getting more through Fox than I would be through them. Fox is protecting me against more insects than I am through TruGreen. And any time I need Fox, they're there. Everyone always like to save money but it's worth having my house protected and someone would come any time I need them.

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    Fox Pest Control
    Response from Fox Pest Control
    Heather, we are so happy to hear that you have been pleased! Our technicians are thorough and detailed. You are in the best hands with them. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed May 12, 2023

    Fox had done some other houses on our street so we contacted them. They're great. Five times a year they come out and put granules down around the outside of the house. A couple of weeks ago, they came and dusted around the eaves. They couldn't do a liquid spray or whatever they were gonna do because it was raining. They called to schedule last week and it was raining again so they called and canceled. They were very prompt about getting in touch with us. They came back today and did the job.

    Matt was the tech that came and he went over some things that he found. I was out working in the yard one day and he saw some burrow holes near the foundation that he thought mice might be able to get into. He took care of those for me and showed me where they were. He told me that there were rabbits living under my deck too, which I knew about.

    Fox has been very good even though the prices have gone up. They come out when they say they are gonna come out. In the spring, we used to get ants in the house sometimes. We have not had that since Fox started doing treatments. I'm all happy. Also, we have a partial brick and some bees bore into the mortar and they were coming through a window. Fox was out the next day or two and they took care of that. The bees were gone.

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    Fox Pest Control
    Response from Fox Pest Control
    Carol, we are happy to hear that you have been pleased! Our team is dedicated to providing you with the best service. Thank you for sharing your review!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 4, 2023

    Fox Pest Control has been very efficient and responsive. They have us on an automatic schedule. They send us a text message a week in advance. And if we need to, we could reschedule. We recently rescheduled because we couldn't be there. They addressed it.

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    Fox Pest Control
    Response from Fox Pest Control
    Diana, thank you for sharing your experience with us. We are happy to have you in the Fox family!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase

    Reviewed May 3, 2023

    A young man from Fox Pest Control was going through the neighborhood and he knocked on our door. I didn't have a huge pest problem, but I have a large home, and we had a lot of rain that year. I have big oak trees and great big roaches live in those. I knew that because of the wet weather, they will come in to get out of the trees, so I was considering doing pest control. So, I talked to the young man.

    Fox Pest Control comes out once a month, and since then, the pest activity has improved. I would see those roaches once in a while, but it's Louisiana. You see them once in a while. So far, it has been the same person who comes. He came by last week when I wasn't home, which is fine. I trust him because he knows I have animals and he's very careful with my fences, closing the gates. Luckily, they were up in the house when he came by, so no problem. I've been very happy with Fox Pest Control.

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    Fox Pest Control
    Response from Fox Pest Control
    Charlotte, thank you for trusting Fox with your property and home! Our services are effective and safe for your pets. We are happy that you have been pleased!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed May 2, 2023

    Fox Pest Control comes out once every three months. They show up on time. And they call before they come. They do what they're supposed to do. They do a good job. They're courteous and kind. Several mice have been caught. And roaches aren't as prevalent. I recommend Fox.

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    Fox Pest Control
    Response from Fox Pest Control
    Eric, we are happy that you have been seeing improvement in your pest activity! Please reach out to our office if you need anything before your next service. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed May 2, 2023

    A guy from Fox recently came over and did the mosquito spray for my yard. He was very respectful. I also never had any issues with Fox and everyone that comes to my house is very nice and does a really good service. They come out quarterly, then if I see things that need to be taken care of, they come also. They treat both outside and inside of my home, and so far, the pest activity has decreased. Because of the weather, I've been noticing spiders. But usually, once I call Fox out, their techs come straight and when I find the spiders, they're dead.

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    Fox Pest Control
    Response from Fox Pest Control
    PJ, that is great to hear! Our team is dedicated to providing you with the best experience. Thank you for trusting us with your home!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceContract & TermsPricePunctuality & SpeedStaffBillingRates

    Reviewed April 30, 2023

    Fox is great. I was impressed that it is local. The price is right and they are nice. I tell them my worries, and I want them to make sure they spray the room and the yard. I'm very satisfied. When you have a problem with the bill, you text them, and even though it gives you an automatic response, they still respond. Then they'll also call. They worked with me. They kept and put me at a lower rate.

    They wanted a payment, like a recurring checking account, but I said I couldn't do that because I know that there was a processing timeframe. So if I tell them to deduct on the 15th and even though they pull it on the 15th, I don't see it on my bank until a few days later. So I send them a monthly payment. Recently, they sent me an auto check thing because I had a balance due of $6 and change. For that reason, they could not come out and spray. So I got upset. I forgot it was an automatic reply thing.

    I sent them off with a reply text and I said, "For $6, you told me you can't come out and spray in the house even though I pay you every month. I'm an existing client for at least a decade, if not longer. Tell me I'm wrong." Then they replied the next business day saying, "We're sorry. It was an automatic response. As far as the bill, it's also an automatic response on the text message. We got your message. We understand. It's no problem." So they scheduled someone to come out that day, and I was happy.

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    Fox Pest Control
    Response from Fox Pest Control
    Darlene, we are always willing to work with our customers needs! We are happy that your services have been going well! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Punctuality & Speed

    Reviewed April 30, 2023

    They send us a text message and let us know what day they're scheduled to come out and if it doesn't work, we can change it. They come out one time and if we have any issues, they would come out again. We pointed out the ants and the spiders and they treated those. We didn't have any issues after that and the pest activity is nearly nonexistent.

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    Fox Pest Control
    Response from Fox Pest Control
    Brittney, we are so happy to hear that your services have been successful! Thank you for sharing your positive experience with us!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaffBilling

    Reviewed April 30, 2023

    When I have a service, they bill my credit card, and then about two weeks later, they let me know that somebody's gonna come at a certain date and do the treatment. They call me on the day that they're gonna come do the treatment, and then they do the treatment, and then follow up with a request that I give them some sort of survey related to the visit. The technicians are always different. But they are always very polite and respectful. I've had a good experience with them. It costs 100 bucks each time they come out, and I'm okay right now, but I'm not gonna do that forever. I signed up with Fox because of a nice young man who came to my door about three years ago.

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    Fox Pest Control
    Response from Fox Pest Control
    Dudley, thank you for sharing your experience with us. We have a dedicated and experienced team. You are in great hands! We are happy that you have been pleased. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase

    Reviewed April 29, 2023

    Everything was fine. They sprayed the inside and out. They were good. I always get the same tech all the time.

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    Fox Pest Control
    Response from Fox Pest Control
    Rickey and Shelly, we are happy that you have been pleased! Consistency is important to us! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed April 25, 2023

    They're very responsive on the telephone. The tech was also very knowledgeable and easy to work with. Since using them, we've noticed changes, definitely. Sometimes, in the spring, we notice ants that come in around the windows in the kitchen where the sink is so they come back and they don't charge for it. We recommend them highly. Our experience with them has been very satisfactory.

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    Fox Pest Control
    Response from Fox Pest Control
    We are so happy to hear that, Gloria! Our team is professional and experienced. Thank you for trusting Fox with your home!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    TechStaff

    Reviewed April 25, 2023

    I like the technicians with Fox Pest Control. One of the things that I appreciated was when I first started with them, they came out that day. They're informative and friendly. They ask a lot of good questions and also are very mindful of not tracking in dirt. After two visits, putting various different traps in certain spots, they were able to find where mice were getting in.

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    Fox Pest Control
    Response from Fox Pest Control
    Samantha, thank you for sharing your positive experience with us. We have the best technicians. We are happy that you have been pleased. Thank you for trusting us with your home!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer Service

    Reviewed April 13, 2023

    Fox Pest Control usually texts me and comes to my house. I'm usually not even there. In my business, they usually call me and they come right away. I just wanna make sure they have a note on both my places, business and my house, to call or text me before they come. Because sometimes, nobody's at the business and they couldn't get in. They don't come inside my house. They don't put all things that hang on my door that say that they came.

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    Fox Pest Control
    Response from Fox Pest Control
    Gay, thank you for sharing your experience with us. We value our customers and their feedback. We are happy that you have been pleased. Please reach out to our office if you need anything before your next service!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase

    Reviewed April 13, 2023

    Fox Pest Control comes out, sprays my house and leaves. Get them. See if they will give you a deal.

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    Fox Pest Control
    Response from Fox Pest Control
    Eric, thank you for your positive review. We are happy to have you in the Fox family!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaffTimelinessFollow-Through

    Reviewed April 12, 2023

    Fox Pest Control sends us an email to let us know that they're inbound, then we'll get a phone call to let us know that they are coming the next day. The techs who come are always polite as well as very thorough of everything that they do, and before you know it, they're gone and the issue is taken care of. Most of the time, they spray the exterior of the home, around the windows, and any possible openings within the home. They're detailed to where you can physically watch them go out there and do their thing. They've never missed a beat, and if I need additional service, I would just pick up the phone and call them. I've called a couple times, and every time, they picked up the phone and answered my questions. Overall, Fox Pest Control is absolutely amazing. They do what they say they're going to do, and they’ve moved mountains for us at times.

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    Fox Pest Control
    Response from Fox Pest Control
    Christopher, we are happy that you have been pleased! Our team is dedicated to providing you with the best experience. Thank you for trusting us with your home!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed April 12, 2023

    We are very satisfied with the service. We pay monthly and the Fox Pest Control guys come four times a year to spray. They do the pest control inside and out, then we signed up for the termites, and for those, they come twice a year. It's never the same person who comes, but all those guys have been there since day one. They are very friendly, professional, polite and pleasant individuals, and they communicate very well. We are very happy with each employee and how they present themselves and the company. I would recommend everybody to give Fox Pest Control a try. My wife told me that it was a good decision to utilize them, because since they've been doing their job, there are no more pests, like ants or spiders, inside the house.

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    Fox Pest Control
    Response from Fox Pest Control
    We are happy to hear that, Armando! Our team is experienced and professional. You are in great hands with any one of our technicians. Thank you for sharing your review with us!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaffRates

    Reviewed March 30, 2023

    We have quarterly scheduled visits for Fox Pest Control where they provide regular maintenance. On top of it, if there is any additional support request we have from our end, if we see any need for pest control, we can call them and they are very responsive to tackle that situation as well. They have a solid technical staff. They all seem to know what they are doing. They provide me heads-up. That's something I always request to make sure the gates are open or somebody is going to be there at the house. They're prompt when it comes to their scheduling and being available during their allotted time. After the work is done, they also provide me with the summary of what was done and what were the findings. We've been satisfied and I would give them a very high rating in terms of providing the mentioned service and filling the gaps.

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    Fox Pest Control
    Response from Fox Pest Control
    Varun, thank you for sharing your positive experience with us. Our team is dedicated to providing you with the best service. We are happy that you have seen success. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffBilling

    Reviewed March 29, 2023

    Last December, Fox reps came by and wanted to know if they could put in the new terminator stuff into the yard, which they did that to keep the termites from my deck. I then paid in January, February and March. In March, on the $159 check that I wrote, I said final payment. They called me back and I told them that I paid them for all three months and I don't owe them for any more of their service. The young lady that worked with me then was extremely nice and told me that their records do not show that I paid in February. But I told her that I sent them a copy of my payment for that month. So, I told her that I was going to run a copy of the check and mail it to them.

    The problem is, she did that right in the middle of the NCAA Final Four for women's basketball. I'm a huge fan of my Lady Tigers and since I was in the middle of watching all my final four games for them, I forgot to mail the copy of the check to them. I still have the copy laying next to my printer. So, I called to tell them that I had forgotten to mail it and that I was going to mail it to them that day. Or if they wanted me to, I'd bring it to their office. What I discovered by talking to this young lady was that the techs came to my yard and did not notify me either by message or telephone call that they ripped all those things out of my backyard that they put in last December, making holes all over my backyard. It was done when I was not at home.

    I have a dog and I keep my granddaughter's dog about half the time. So, they're running around in the backyard with holes everywhere. I found my dog stepping on one the other day, but he was just walking, so he caught himself. But Fox is going to get sued up if anything happens to my dog. I told the young lady the other day when I called her back that I want a refund of the other two payments I made because I've had nothing since they decided to come and not tell me they were ripping those things out of my yard. She said she would talk to her manager and I haven't heard back from them yet. That was two weeks ago.

    Other than that, I've had Fox for five years now and with the pest control, I was happy as a lark. They spray outside of my house and so far, I don't have any bugs. I may get one if it rains though. Also, when I started with them, they were charging $95 a month to spray outside my house. Now, they went up to 122 and that didn't even bother me because I was getting such excellent service. But with this thing that I had to deal with in my backyard, I ain't happy at all.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Charlotte, we are sorry for this frustrating experience and for prematurely removing your Sentricon bait stations. Our supervisor, Juliet, has been trying to reach you to resolve this. Please return her call at your earliest convenience. We would be happy to reinstall the bait stations without a fee once we receive the copy of your second payment. Once again, we apologize for the inconvenience you have experienced, and we will do all we can to restore your satisfaction.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed March 28, 2023

    Fox works really quickly and I love their service. I had a lot of jacket bees in my house. They started coming into the fireplace. Fox was very fast and efficient. As soon as I called, they were able to get somebody over right away within the time that I was available as well. They came over and reviewed everything. Every time they do come, they're very professional. I have not seen the same person come by, but each person they send has the same super professional and amazing personality, which is really nice.

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    Fox Pest Control
    Response from Fox Pest Control
    Mariana, thank you for calling us to help! Our entire team is skilled and professional. Customer service is our top priority. We are happy that you have been pleased!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 28, 2023

    Fox comes out five times a year. It's spaced out during the summer months, and they have a different treatment depending on the time of the year. They have different insecticides that they put down and treat the foundation for termites and things like that. Their technicians come out and they have a schedule of the treatments depending on the time of the year and what pests they're trying to control. So, it's really within their control. I don't direct them in any way as to the timing or what to put down. Fox has been able to control the pest issue pretty well. When we do have an issue, we contact them and they respond quickly to rectify anything. We're happy with the service that we get and the results have been positive. It's a valued service, and we plan to continue to use them.

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    Fox Pest Control
    Response from Fox Pest Control
    Thanks, Bert! Our services are effective year round! We are happy that you have been impressed. Thank you for being a part of the Fox family!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 28, 2023

    Fox has been great. They recently called me to set up the little boundaries for termites and did a video chat. It was really professional. The tech did a great job, too. They send out emails when they're coming. They've also never had an issue with the time or date. If they needed to take care of something extra, they always noted everything. They also do the research and give great prices. I definitely recommend them.

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Jena! We are happy that you have been impressed. Our team of technicians and office staff work hard to provide you with the best experience. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 21, 2023

    Fox has been great. Enrique, the guy that does service there in my home, is very thorough. He always explains everything to the T and whatever request we have, he makes sure we're taken care of. So, I really like the service. The Fox techs always calls and texts before they get here. After, they always text, too, with the summary of everything that they did. Fox is a fun, great company. Enrique goes the extra mile, so that's good. Call and ask for Enrique.

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    Fox Pest Control
    Response from Fox Pest Control
    Miguel, thank you for sharing your review! We are happy that you have been impressed with Enrique. He is thorough and professional. He takes pride in his work. We are lucky to have him serving our customers. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Punctuality & SpeedStaffResolution

    Reviewed March 21, 2023

    I'm on a quarterly schedule with Fox. I did it four times a year. I don't have a mouse problem anymore. They spray, they leave traps, and that took care of the problem. It's nice to be bug-free because it scoots away everything else as well. Our newest addition is the termite protection. The techs have all been great, too. If they had to come back, they'd be there instantly.

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    Fox Pest Control
    Response from Fox Pest Control
    Sue, thank you for your positive review. We are happy that you have seen success! Our team is dedicated to providing you with the best experience. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed March 21, 2023

    We live in a pretty problematic area but the service from Fox has met our expectation. We had a bee issue at one of our kids’ playground equipment at our old house and when we called them, they got out there that day to exterminate them. They were digging into the playground equipment, that redwood stuff, and they handled it. Then, we had another issue at our new house and when we called them, they came out within 24 hours. They were very professional.

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    Fox Pest Control
    Response from Fox Pest Control
    Blake, thank you for sharing your review. We do everything we can do provide service ASAP! We are happy that you have been pleased. Thank you for trusting Fox with your home!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase

    Reviewed March 14, 2023

    Everything was pretty easy with Fox. I have a mouse problem and the techs try very hard to do stuff and tell me what to do. The mice are very hard to deal with but so far, things has gotten a little better.

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    Fox Pest Control
    Response from Fox Pest Control
    Geraldine, thank you for sharing your review. Our team is persistent and thorough. You are in the best hands. Please reach out if you need anything before your next service!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 13, 2023

    Fox Pest Control have highly recommended professionals. They know what they're doing. If it's not the same technician that comes out, they always do a full report so that whoever the next person is knows exactly what they're dealing with and what they're coming into. They usually come out once a quarter. They'll do the regular like traps for rodents and sprays for any insects inside and out, along the perimeter. They call ahead and let us know that they're coming, and if we have any concerns, we let them know, and they take care of it. The technicians have been excellent and extremely friendly. They work around our schedules and do everything they can to not leave a mess. They also clean up if they make a mess, which only happened once because of a speck of dirt. I like them.

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    Fox Pest Control
    Response from Fox Pest Control
    David, thank you for your positive review. Our team is detailed and professional. They all work together to ensure that you have the best experience. We are happy that you have been impressed. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 12, 2023

    Fox Pest Control is overall a good company. They responded and took care of their stuff. They deliver on their product.

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    Fox Pest Control
    Response from Fox Pest Control
    Richard, thank you for your positive review. We are so happy that you have been pleased. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    PriceStaff

    Reviewed March 12, 2023

    Fox Pest Control has always been very courteous. When we need extra service, they're happy to accommodate at no charge. They come out every three months, and they do everything from cleaning the house off of webs and spiders and they do the mice control with the traps. They also do the outside for ticks and termites. We have these little boxes that they put outside and they spray. We get the full service. So, every time they come, they do something different depending on what the season is. If you need control of any pests, get Fox because they are good. They've always delivered.

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Johanna! We are so happy that you have been impressed with our services. We have a dedicated team that is focused on our customers. Thank you for being a part of the Fox family!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase

    Reviewed March 11, 2023

    I had a wasp infestation in my bathroom and they were available to come ASAP. The guys were great and were really upfront. We're happy with them. Now we’ll just see if they could get our mice issue under control and we'll see how that is when we circle back in the fall of the summer season.

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    Fox Pest Control
    Response from Fox Pest Control
    Sarah, we are happy that we could attend to your wasp infestation! We don't like to make our customers wait! If you need anything between services, please reach out, and we will send someone your way. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 11, 2023

    The technicians are great and it's usually the same one every time. They're always very professional and the one who normally comes to us knows where everything is, where to go, and what to do where. It's really nice that we don't have to babysit him and make sure that everything gets done. I'm liking the results. They've come out in-between treatments whenever needed at no extra charge. But I wish the service isn't as expensive as it is.

    The only complaint I have is that Fox had called me trying to set up a time to do a termite inspection because they said they've been seeing an uptick in them. Three times now, I've gotten calls about it and I tell them the same thing every time that I want to be present for this because it is something new. I work a normal job and I cannot be there until 5:00. They said they would accommodate me and it still hasn't happened. Our normal technician lives not far from us. So, he always makes us his last stop so that it's at the end of our work day. If he needs something, it's less of an inconvenience because we're less likely to have meetings at 4:30 when our day ends at 5:00. If he comes in the middle of the day, it's the flip of a coin if somebody will be available or not. Other than that, I've been satisfied with the service.

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    Fox Pest Control
    Response from Fox Pest Control
    Sandy, thank you for sharing your review with us. We have a great team that is professional and experienced. We are happy that your services have been going well! We are sorry that schedules have not aligned for your termite inspection. Please reach out to our office when you have a spare minute to work out a time! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 11, 2023

    Initially, we had carpenter ants that were really hollowing out a tree. By the time we got them focusing on it, pest activity was minimal. They were very diligent about taking care of it over and over again until the pests were gone. Customer service is very good and they are very polite. Scheduling is very timely and they are quick and efficient to respond. They wanna make the customer happy and are always willing to repeat the service.

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    Fox Pest Control
    Response from Fox Pest Control
    Cathy, thank you for sharing your review! carpenter ants can be tricky to get rid of! We are always happy to help. Our team is skilled and experienced. We are happy that you have been pleased!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Sales & MarketingStaffHonesty & Transparency

    Reviewed March 7, 2023

    Your employee was very open, honest, direct and informative about his work to be done and what I asked him about. I loved that he explained everything he was going to do, to me. And he put on the ant bait saying they were confused with the warm weather.

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    Fox Pest Control
    Response from Fox Pest Control
    Gloria, thank you for sharing your positive review. Our team is thorough and skilled. We are happy that you have been impressed!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed March 7, 2023

    I called Fox on Friday for mice treatment. They were trying to get someone out here for Saturday but he was booked. The rep came out this morning, and he was very nice and told me everything that I needed to know. He looked outside and in my cabinets. He pulled the refrigerator out to see if there were any droppings. He saw a few. He put the glue traps out for me and said that he was gonna do a week follow up. If I find anything before the week is up, I can give them a call back. I'd recommend Fox Pest Control. They are very prompt. They do everything they can when they come out. If I need spraying inside, they spray inside.

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    Fox Pest Control
    Response from Fox Pest Control
    Thanks, Symtress! We are happy that your service went well. Our technicians are skilled and thorough. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 6, 2023

    Fox Pest Control does an excellent job of keeping our home and property free of pests. They arrive promptly, are very professional and efficient. They always check to see if we need anything done inside the house. If not, they concentrate on the outside. We couldn't be more pleased with their service.

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    Fox Pest Control
    Response from Fox Pest Control
    Janet, thank you for sharing! We are happy that you have seen success. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed March 6, 2023

    Fox always advises when they will be doing an application. Technicians always come to the door to advise what they will be doing and ask if we have any questions or concerns. Technicians always send an electronic summary of the service provided.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Justin, we are happy that you have been pleased. Communication is key to a successful service. Thank you for sharing your review!
    sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed March 5, 2023

    Fox continues to be professional and reliable. The technicians are courteous and helpful. I am impressed with the interactions I have had and how clearly they explain the work to be performed on that day. I have no hesitation recommending FOX.

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Edward! Our team is dedicated to providing you with the best service. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    TechStaff

    Reviewed March 5, 2023

    I have been with Fox Pest Control in the area for at least over four years. The gentleman that services our property is Mike. He has done a fantastic job. He remembers me and the issues I had when we first contracted Fox. He is very familiar with the task at hand. At times he even helps me recall that something needs to be done. I could not be more pleased with the treatment I received from this Fox employee.

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    Fox Pest Control
    Response from Fox Pest Control
    Herbert, thank you for sharing. Mike is great! He takes the time to get to know his customers and their needs. We are happy that you have been pleased. Thank you for trusting us with your home!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 4, 2023

    Great service. Polite and very informative staff. Would highly recommend Fox Pest if anybody has issues with bugs/critters, inside and outside. They answer any questions people might have about removing pests or trying to control certain pests. They are very careful when using any sprays/chemicals around homes/yards, especially if there are children or pets. And all the service people I have dealt with at my home have been quite nice and they are fast workers, they get the job done quickly….

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    Fox Pest Control
    Response from Fox Pest Control
    Holly, that is great to hear! Our team is focused on providing you with the best service. We are happy that you have been impressed. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    CoverageMaintenanceStaff

    Reviewed March 4, 2023

    What I like most about Fox is, I don’t have to worry about what needs to be done. Fox comes out and inspects the property and asks me what bug activity I see and recommends what should be done and I agree and they do it. If I see anything after they treat the property they come right back to fix it, which rarely ever happens. All the technicians who come are respectful, kind and knowledgeable. Five stars.

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    Fox Pest Control
    Response from Fox Pest Control
    Jeffrey, thank you for sharing! We are happy that you have been impressed. We have the best technicians serving our customers. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    TechStaffRates

    Reviewed March 4, 2023

    The quarterly Fox Pest Control treatments for insects are effective. We used to have issues in the spring with ants invading our home so the treatments solved the ant issue. The level of detail for completing our quarterly treatment varies based on the technician providing the service. Some technicians are really thorough providing the service per our contract but others are outside our home for about five minutes and don't clear away spider webs per our contract. The three star rating is due to the annoying college age salesmen that Fox Pest Control sends out to sell their products.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi George, thank you for your feedback. We are glad to hear you are generally pleased with your service. If anything is missed during your treatment, please let us know, and we will send another technician out promptly. We can also note your preferred technician if there is someone you feel does an especially good job. We apologize for any inconvenience you experienced because of our sales associates. If there is a specific issue you feel we need to address with them, please give us a call. Thank you for entrusting us with the care of your home.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 4, 2023

    My experience has been very positive. Jerry comes and does what he needs to do and there is no contact at all. I have dogs, so he calls ahead so I can make sure they are in the house. The service is flawless but doesn't mean 100% as I have had ants and spiders which have managed to get into the house. When the weather gets cold, bugs want protection. I do not call them for additional help, I take care of it myself.

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    Fox Pest Control
    Response from Fox Pest Control
    Deedie, thank you for sharing your review with us. We are happy that you have had a positive experience. Please reach out if you need anything before your next service!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    PriceValue

    Reviewed March 4, 2023

    Before Fox Pest Control started servicing our home, every summer we had ant problems in our kitchen. Since Fox started, we haven’t seen any ants or spiders inside the house or wasp nests around the outside. Well worth the money. Job well done!

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    Fox Pest Control
    Response from Fox Pest Control
    We are so happy to hear that, David! Our products are professional and effective. Thank you for sharing your review!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    StaffEase of Use

    Reviewed March 4, 2023

    The service history I have with this Company is what I need for my situations. Because I had Ants around the exterior of my house, Insects in the garage and house and Termites in my neighbors yards and some in my yard. This Company saved me a lot of money. I would have spent for repairs if I did not have their services. PLUS each Tech was helpful, user friendly, polite and gave me a great feeling of peace from the great service they performed.

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Jeffery! We are happy that you have had success with our services! Our team is experienced and professional. You are in great hands with any one of our technicians. Thank you for sharing your experience with us!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed March 3, 2023

    Thank you Lupa! He is always so very polite and accommodating. He takes the job seriously and goes above and beyond for customer satisfaction. He is friendly and has a pleasant attitude and he does a great job to keep those pests out of my house!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Donna, thank you for sharing! We are happy that your service with Lupa went well! He goes the extra mile for his customers. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed March 3, 2023

    I highly recommend Fox Pest Control for all your treatments and services! They have outstanding office staff and service technicians. They explain everything very clearly and advise you on how and what they treated. I would not use another company. Fox is simply the best!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you, David! We are happy that you have been impressed with our team! We are dedicated to providing you with the best experience. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer Service

    Reviewed March 3, 2023

    I am always notified when service will be done and the tech calls to tell me he is on the way. I always receive confirmation that service has been completed. If I am here the tech is always cordial and asks if there is anything further he can do,

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Harold, thank you for sharing your positive review! Communication is key to a successful service. We are happy that you have been impressed!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceMaintenanceStaff

    Reviewed March 3, 2023

    Always great service, quality products, awesome customer service, knowledgeable staff. They take the time to listen and then give recommendations to fix the problems. If you need them to come back for a problem that still exists all you have to do is call them and they will send someone out to work with you. So happy I chose this company.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Diana, we are so happy to hear that! Our team is professional and experienced. We are grateful to have you in the Fox family. Thank you for your positive review!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed March 3, 2023

    The servicing agent was absolutely fantastic. She reviewed my previous paperwork, corrected a discrepancy, made a notation for my name change and was absolutely delightful to work with! Her service was superb. She is definitely a keeper and deserves the highest praise!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you for sharing, Elaine! We are happy that you had a positive experience. We have some of the best technicians in the industry. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    TechSales & MarketingBilling

    Reviewed Feb. 22, 2023

    The tech that came out mentioned promo of $187 with 3 consecutive payment, but on Fox Pest Control system, it actually sign you up for monthly deduction and 2 year contract rather than the initial one year promo been communicated. So be aware not to fall into this scam/fraudulent act.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Ola, we are sorry for the misunderstanding about your service and are eager to make it up to you. We will be happy to change your service to the one-year term that you were expecting and also provide a discount on your remaining treatments. Please call our office at your earliest convenience, and we will make these changes to your account as well as address any other concerns.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Verified purchase
    Customer ServiceContract & TermsCoveragePriceRefunds & Payouts

    Reviewed Feb. 16, 2023

    You called me to arrange a yearly check-up. No one notified me that this would be an additional charge. I thought it was part of their yearly service that I paid for in advance. Why didn't someone ask me if I wanted to renew for another year? Why didn't someone tell me that this was NOT covered under my year-long agreement that I paid for in advance? I thought it was underhanded and deceitful.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Andrew, we apologize for not communicating with you better. Once your initial contract period is over, you are able to continue treatments without being required to commit to another year. A member of our team will contact you to explain this more fully and answer any questions you have. Once again, we are sorry for this misunderstanding, and we will do our best to make it up to you.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaffRates

    Reviewed Feb. 6, 2023

    Fox Pest Control is good. I was hearing noises up in the attic and downstairs in the basement. There were signs of mice and rats, so I called Fox to take care of them. Now I hear less noises, and whenever I hear something or something gets killed, I call them again and they come right down. We have one guy who takes care of this area, and he's the one that usually comes. He's good.

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    Fox Pest Control
    Response from Fox Pest Control
    John, that is great to hear! We are always happy to help when we are needed. Thank you for sharing your review!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    PriceStaff

    Reviewed Feb. 5, 2023

    We had carpenter ants in the house and birds were pecking at the shingles. They sprayed for all that. The techs are always on time and they're efficient. They are very friendly, courteous and professional. We don't have to be here when they're doing their service. We can always rely on them. We notice a huge difference with the service. The only problem we still have is with mice and that's just something that's tough to deal with.

    Fox's service is well worth it for what you pay. We had a lot of damage done especially with the carpenter ands and the woodpeckers pecking up the shingles. Most of that has stopped. Our daughter was off with the dog and we never a tick found on the dog. If they went into the woods, they would come back with a few ticks. But if they stayed in the property, there were no ticks. We're very happy with the service.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Don, thank you for your review. We are happy that you have seen success. Our technicians are skilled and professional! Please reach out to our office if you need anything before your next service. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePunctuality & SpeedOnline & AppBilling

    Reviewed Feb. 2, 2023

    This area needs improvement, as well as their Website. I always have difficulty logging on, and the response time is very slow. Also, when you text them to reset your password, the response time is very slow. Hopefully, Fox can hire someone to work on the technical side of their business to improve in this area. I would like to be able to make online payments quickly in the future.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Carla, we appreciate your feedback. We have shared your comments with our IT management, and they will work to improve this system so making online payments is fast and convenient. If there is anything else we can do to improve your service, please let us know.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2023

    Fox Pest control is a great company, always courteous, great customer service, and they always follow up with a phone call. I would highly recommend. I had issues with mice in the house, and it was taken care of. Also garden varmints.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Barbara, we are happy that you have been pleased! Our team is dedicated to providing you with the best experience! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed Feb. 2, 2023

    I’m very pleased with Fox Pest Control. I had an issue with ants, and within a week, they were gone. They've never come back. I've recommended Fox to other people. Their technicians are informative.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Jose! Ants can be so frustrating. We are happy that they are gone! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2023

    Spencer ** is wonderful! His patience, care, and knowledge are unsurpassed, and I'm so grateful that he's always taken the time to be as thorough as he has been. Even though I hate to do away with such cute and innocent creatures as mice, he managed to help alleviate my mouse-ridding anxiety and made the whole experience of treatment and follow-up as easy to deal with as it could possibly be. Thanks, Fox Pest Control, for your friendly, empathetic, and knowledgeable representatives and staff!

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    Fox Pest Control
    Response from Fox Pest Control
    Amy, we are happy that Spencer was able to help! He is skilled and experienced. You are in great hands with him! Thank you for your review!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    TechPriceStaffRates

    Reviewed Feb. 1, 2023

    The service has always been great. The technicians have been professional and explain everything they do. Once ants came back they came right out to retreat. They also do preventative treatments. Prices are fair. They work with you to be sure you are completely satisfied.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Barbara, we are happy that your services have gone well! We guarantee our work, so please don't hesitate to reach out if you need anything. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Feb. 1, 2023

    Excellent staff from whoever takes phone calls to the service provider. I am always encouraged to share my concerns. I had a problem with rodents in my house and the problem ended quickly. I haven’t had the problem in two years. The technician was professional and efficient.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you for your review, Carol! It makes us so happy to hear that you have been pleased with our team. Please reach out to our office if you need anything before your next service!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Rates

    Reviewed Feb. 1, 2023

    Unable to rate as no one was here when application was completed however, I have full faith in Terry going above and beyond servicing my property. Never had an issue prior. I know Terry would let me know if there were any issues or potential problems going forward. Prior treatments by Fox have always met my expectations.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Bradley, you are in great hands with Terry. If you find that you need anything before your next service, please reach out to our office. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed Feb. 1, 2023

    Would appreciate being notified when the employee is stopping. Would also like verification when he/she has made the stop with either a face to face chat or a written report of the findings. We never know when he/she is stopping or that the visit has been made.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Hi Tom, we appreciate your feedback. Your technician should call you when on the way to your residence and connect with you both at the start and end of your service. We apologize this hasn't been happening, and we'll add additional reminders to your home's service instructions. If there is anything else we can do to improve your service, please let us know.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Verified purchase
    StaffTimeliness

    Reviewed Feb. 1, 2023

    My experience with them has always been good. They are always very thorough, thoughtful and pleasant to work with. They always come out at a time each quarter. If I need something, they usually do it the next day. The techs are very friendly. They always ask questions if we need help with something.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you for your review, Stanley! We are happy to hear that you have been pleased with our service and technicians. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase

    Reviewed Feb. 1, 2023

    Very accurate and lets you know they have arrived, also will ask if I have any more concerns or need any other areas done, always will a out the inside the house if any trouble with insects. Anyone who has come to my home has been very polite and has answered any questions I may have.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Catherine, thank you for sharing your review with us. We have awesome technicians who work hard to provide you with a successful service. We are happy that you have been pleased!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    TechStaff

    Reviewed Jan. 21, 2023

    Fox came over to give us a demonstration. I pointed out some things that I needed done. Most of the technicians that come seem to know what they're talking about. Most of the time, the treatments work well. Recently, a young man came and treated the property. He was very nice and respectful.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Rosanne, thank you for sharing your review with us! We are happy that you have been pleased with our team. Please reach out to our office if you need anything before your next service!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 21, 2023

    I was very impressed with Fox PestControl. Very knowledgeable on the phone when I called about my problem. Gentleman who came to inspect house was courteous, friendly and informative. Did a thorough inspection in and out of the house. Explained everything he did and any problems I had and what needed to be corrected.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Cynthia, thank you for your review. Our technicians are thorough and professional! We are happy that you were pleased!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 20, 2023

    She made initial contact before service to ask if we had any issues. She made final contact to inform us of a smell of natural gas. She stated that she was pregnant. I question the safety of the unborn child being exposed to the chemicals used by FOX. Especially during the crucial early weeks of pregnancy.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Edwin, thank you for your review. Our products are safe and effective. We are happy to hear that your service went well!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    TechSales & Marketing

    Reviewed Jan. 20, 2023

    I could hear a rodent in my walls trying to enter when a cold front came through. Fox came out and checked everywhere, and I mean everywhere, to find any potential access points. They plugged them and then baited the outside of my house. The bait has been devoured. However nothing ever entered my home which is most important to me.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Cindi, we are happy that your home is rodent free! Our team is thorough and dedicated! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 20, 2023

    I initially contacted Fox for mice. I love my technician, Eric. I request him. He's very good. I recommend Fox. They're very polite. It's a good company. The only bad thing I had was, we did this whole bat excursion thing because we had a bat in the attic. We spent a lot of money on that. It's a walk-in attic, so I was up there before Christmas, and a bat was flying by my head on a Saturday night. So, I called them up on Monday, and lo and behold, they don't do the bats anymore. Nobody even told me that, which is crappy.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Jeannine, thank you for sharing your review with us. We are sorry for not communicating that with you! Please reach out to our office with any questions you might have. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaffBilling

    Reviewed Jan. 20, 2023

    I found bugs in my basement. Fox has been very effective. I use them on and off. When I've used them, they've gotten everything under control. I've canceled my services because I didn't need the ongoing maintenance. Then, about six months to a year later, I would call them back when I saw activity increasing. My experience with Fox has been very good. They're not all consistent. It depends on the technician that you get, but they've all been professional. Some are just more thorough than others.

    Overall, I'm very pleased with Fox's services. I would recommend them and I would continue to use them. The only thing is their billing practices. They bill before they come out. So for example, I have a service coming up at the end of this month, but they've already billed me for the month. I would prefer to see myself be billed after the services because if I don't schedule something, they have my money.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Linda, thank you for sharing your experience with us. Our team is professional and skilled. Thank you for choosing Fox for your pest needs!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    PricePunctuality & SpeedMaintenanceStaffTimelinessValue

    Reviewed Jan. 19, 2023

    The salesman was friendly, earnest and promised us good service, and I gave Fox Pest Control a shot. The normal maintenance is above and beyond whatever other companies we've used, like Terminix in the past. Whenever I see anything or we have a situation, Fox Pest Control is out here the same day. The latest is the following morning, if it’s later in the afternoon. If I saw a little, four-legged friend, the amount of time it takes for them to come out is technically quick. I've never had service like that, which is why we kept them on. So, they're worth every penny.

    The techs are all pleasant. My husband is on a first name basis with three of the guys who have come out. They’re very personal, friendly and trustworthy. They walk around my house. Normally, if someone comes into your house, you follow them. We're at the point where the trust for the guys is they just go through what they have to do and they just let me know when they're done and I'll lock up.

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    Fox Pest Control
    Response from Fox Pest Control
    Angela, we never want to keep our customers waiting! We work hard to be prompt and thorough. We are happy that you have been impressed! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase

    Reviewed Jan. 19, 2023

    Every 90 days, Fox Pest Control sprays outside the perimeter. Once a year, they brush the outside of the windows to get all the cobwebs and some mosquitoes. The techs were all great and I have no complaints. I am happy with the service.

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    Fox Pest Control
    Response from Fox Pest Control
    Gus, we are happy to hear that things have been going well! Don't hesitate to reach out if you need anything before your next service. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechPunctuality & SpeedStaffRatesTimeliness

    Reviewed Jan. 19, 2023

    Early in the summer we had a rat problem, I tried DIY with little to no success. Called Fox, they came out the next day. Within 2 weeks, the rats were gone. We would find stragglers in the yard here and there, but our home is now pest free. Great people, respectful and polite. If you have the same issues, these people are professional rodent Hitmen! They mean Business! 10 Stars! 100% Satisfaction!

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    Fox Pest Control
    Response from Fox Pest Control
    Daniel, thank you for calling us to help! Our team is dedicated and experienced. We are happy that you have been impressed!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    StaffHonesty & Transparency

    Reviewed Jan. 19, 2023

    Professional, on time staff all the time. They have taken care of any issues we have had regarding pest control. I recommend Fox Pest Control, they are honestly the best. We haven’t had any issues since we decided to give them a try.

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    Fox Pest Control
    Response from Fox Pest Control
    Piera, thank you for your kind review! We have great technicians that treat our customers with the best care. We are happy that you have been pleased!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 19, 2023

    I have been totally satisfied with the services I have received at my home with Fox Pest Control in the last few years. The agents who come to my home give excellent service to both the outside and inside of my home. I simply have to request special attention in a certain area, and it is addressed. If I have inside problems, I can call and ask for someone to come. The service I receive from Fox is extremely good.

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    Fox Pest Control
    Response from Fox Pest Control
    We are so happy to hear that, Barbara! Our team is dedicated to providing your with the best experience. We have professional and skilled technicians! Thank you for trusting us with your home!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Jan. 19, 2023

    My serviceman Danny calls or texted me when he is on his way. He is courteous, respectful and pleasant to work with. He always listens to my worries about critters and gives me tips to prevent issues in the future.

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    Fox Pest Control
    Response from Fox Pest Control
    Bruni, thank you for sharing your review! Danny is the best technician. We are lucky to have him on our team! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed Jan. 19, 2023

    Very good company. Would recommend to anyone who is looking for a good pest control company to service their home. I like the way they handled my situation as for my property. The tech is very knowledgeable and professional about his job.

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    Fox Pest Control
    Response from Fox Pest Control
    Angel, we are happy to hear that you have been pleased. Our team is dedicated to providing you with the best service. Thank you for your review!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed Jan. 19, 2023

    Though I am seldom home when the service is performed, it is always obvious that a thorough job has been done, and the bottom line is that the bugs are gone. I would have no reservations about recommending Fox Pest control.

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Ben! Our technicians are reliable and professional. We are happy that you have been pleased!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    CoveragePunctuality & SpeedStaffValue

    Reviewed Jan. 18, 2023

    Since starting the service, we certainly have fewer pests. And fewer little field mice since Mike started his treatment. Overall, Fox has been a good value delivered by good people. The services cover a variety of pests and provide a consistent schedule of care. We recommend Fox.

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    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Charles! We love hearing from our happy customers. Our technicians know how to get the job done! Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedMaintenanceCommunication

    Reviewed Jan. 18, 2023

    First service was great. I have not heard anything since and I am not sure if I am to call in and schedule maintenance but no one told me. But I am getting charged every month for it. Would be nice to have someone come out as soon as possible due to spiders.

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    Fox Pest Control
    Response from Fox Pest Control
    Hi Brittany,
    We will be happy to send someone out to take care of the spiders. Our office will call you shortly to schedule this. In regards to your service schedule, your regular treatments will take place every 3 months and will be scheduled automatically. You will receive notifications to your phone a couple of days prior so that you know when we are coming and have time to call if you have any specific instructions. The charge for the quarterly service is divided up into equal monthly payments. If any issues arise between your quarterly treatments, simply contact our office, and we will arrange a follow up service at no additional charge. We hope this explanation helps, but if you have any remaining questions or concerns, our office will be happy to address them.
    Sincerely,
    Michelle B.

    Customer Relations Team

    Verified purchase
    TechStaff

    Reviewed Jan. 18, 2023

    Brandon came out to the house today and was on time, extremely knowledgeable and respectful. He took time to explain things to me and answer all of my questions. Great work team. So far definitely less activity in the house. Thanks, Chris

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    Fox Pest Control
    Response from Fox Pest Control
    Christopher, thank you for your positive review! We are happy that you have seen success with our services! Brandon takes the best care of his customers. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 18, 2023

    Efficient, personable personnel who make sure no bugs come in. I especially appreciate that they knock down wasp nests, since I’m allergic. If there is an issue at any time, one quick phone call gets a technician out for resolution. Highly recommend!

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    Fox Pest Control
    Response from Fox Pest Control
    Barbara, we are happy to hear that you have been pleased. Our technicians are thorough and skilled. Thank you for sharing your review!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Customer ServicePriceRates

    Reviewed Jan. 18, 2023

    I shopped around for a pest control company and found Fox. They had people in the neighborhood offering their service. After reviewing them, I made the choice for Fox. I have been very pleased with their pricing, wonderful service and especially their communication. We no longer have any pests in our home. Their advice is sound.

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Thank you, Barbara, for your positive review. We work hard to deliver the best service! We are happy that you have been impressed. Thank you for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed Jan. 18, 2023

    We’ve used Fox for the past three years. They provide excellent service! Our home and yard have been consistently almost pest free. I appreciate that they coordinate exterminating with the other clients in our neighborhood for maximum benefit. Fox technicians are timely, friendly and professional. I would recommend Fox services to others.

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    Fox Pest Control
    Response from Fox Pest Control
    Colleen, we are happy to hear that you have been pleased. Our team is dedicated to providing you with the best experience! Thank you so much for choosing Fox!
    Sincerely,
    Rachel J.

    Customer Relations Team

    Verified purchase
    Staff

    Reviewed Jan. 18, 2023

    I have had the luxury of working with Ryan and TJ ** from Fox Pest. These two are accessible, responsive, knowledgeable and persistent until my issue was resolved. I would strongly recommend their services for anyone with internal/external pest issues!!!

    Thanks for your vote!
    Fox Pest Control
    Response from Fox Pest Control
    Daniel, thank you for sharing your experience with us. Ryan and TJ make a great team! We are happy that you were impressed!
    Sincerely,
    Rachel J.

    Customer Relations Team

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    Fox Pest Control Company Information

    Company Name:
    Fox Pest Control
    Website:
    fox-pest.com