Flooring America Reviews

Short and sweet, I paid for the carpet and the install in this room and yet received neither. I contacted the owner of the company Sergei because my salesman who is also a friend said he couldn't refund me. The owner proceeded to say "I was calling him a liar" and he "trusted his contractors" and "what should I do? Take money from my contractor or from kids college fund". He kept saying "I'm not a corporate business". He even accused me of transitioning my business to a relative in a competitive local store, which I have never bought carpet from. Also he even mentioned I may have ripped the carpet out and then planked it; insinuating that I was trying to steal the carpet. I work with contractors daily and trust is a very big deal to me, it's the only way this works.

Unfortunately the backbone behind this business trusts the sub contractors behind his contractors more than his customers... and I have been a repeat customer that has had a lot of homes carpeted through them. Very unprofessional to make your customer eat the cost here. And very unprofessional to make it this personal or to accuse. I simply did not receive the carpet or the install that I paid for regardless of the "record". I'm using a different carpet supply and install company now.

We had a major issue that the owner was very unprofessional in our opinion, seems more centered to profit vs long term satisfaction or even reviews- again my opinion, the brands are 80% off brands, what I mean is you can start a flooring co, get the wood presented like the other companies and behind the scenes be a small company, what I mean is will this company back warranty 10 yrs from now, probably not and the co we bought the wood from was very much like FA not easy to work with, while I have no proof feel the reviews could possibly be fake, just look how great the reviews are but this is opposite to what you see on the BB site. it’s a 1 star and will say ditto to all the bad reviews,

This was one of the worst customer experiences I have had in as long as I can remember, how are the Yelp reviews so good, usually using a name of a sales rep then so many can have a bad experience, how can they promise 1-2 days installation and it takes 2-3x longer, how can they say made in America ask me about and sell imported wood, how can they have such bad reviews on BBB yet YELP and Facebook is perfect, it's just fishy, I would in my opinion run far from this company, it took a great experience and turned it into a nightmare, be cautious if you have an issue to sign anything. The above is my experience and opinion with FA to express my 2nd amendment right from my own personal experience. IT was a REALLY bad experience that I would have never done but rather used LOWES or Home Depot.

I feel like I got played by this guy. He took a job, laid flooring in the biggest rooms to get square foot prices and was hostile enough to make sure I got rid of him and wants more money now. After turning in a complaint the people he deals with in as pertains to contracts will not refund anything, want me to sign that I will only say it's been resolved to my satisfaction. I find this appalling. This man shouldn't be allowed in anyone's home. Deeply unsatisfied customer. I only gave 1 star because it required at least one but they deserve much less.

Original Review: Feb. 13, 2021

January 12th 2021 install. Tile and carpet the whole house. When I walked in to check out the job two days later the house was freezing cold due to the window being open in the kitchen. My first thought in looking at the kitchen floor was that an animal had entered through the open window and relieved himself. Upon inspection, some of the tiles looked yellow versus the Shaw Floorte white I selected. In the installers' rush to do the job quick they placed the yellow ones in the middle of the floor. (I can tell by the lack of attention to detail that they rushed). I contacted the sales person and sent a picture. The salesperson advised that the tile colors can vary by run. I said that yellow is not good. The Shaw rep was to be in touch but no feedback on resolution since the January 12th 2021 install. The carpet install on the 13th looks good...but kept the window open. I was prompted to post this today after paying the high January heating bill for an empty house.

At long last it was installed and the install company was great and the work impressive. However I had about $500 of material left over that was never used. I called the store and well guess what....they do not accept returns on special orders. This was NOT my mistake, it was ordered but was not needed and due to the policy I was stuck with product that I have no use for. If they did accept it on return they force a restock fee of something like 70% of the cost. That to me sounds like a double dip. They sell you stuff you don't need then call it a special order and buy it back from you at a 70% reduced rate from what you paid for it!! They will not help you after the sale and they will stick you whenever they can. Save yourself a headache and pass on this company.

We still have not received our money back. We have engaged our Home Owner Associations law firm and are in the process of filing a law suit against ** and The Flooring America Mill Store, Georgia. I am also in the process of filing complaints with the Better Business Bureau in Charlotte, Lagrange GA, and Earth City, MO where Flooring America is apparently based. This is a dirty, dirty organization and it is unbelievable that a company would even think they can get away with this. Stay FAR away from them!

When I asked if there were any discounts he said he was giving us $100. Actually the $100 was a coupon I had gotten online. He was not giving it to us. This brought our total $800 more than my budget but I was on a tight timeframe and didn’t have time to start all over. After the job was finished I had 2 boxes unopened and wanted to return them. When I called to discuss it I was told it wouldn’t be worth it as I would have to pay 25% restocking fee and another $75 trucking fee. I was totally ripped off. Nowhere on the invoice does it say "special order". My husband is 77 yrs old and I am 67 and on a fixed budget and I have cancer. We were taken advantage of as elderly folks by a crooked salesman.

Now that the toilet is broken, a cut around, as quoted and written on the sales order, cannot be done. A plumber was need because the flange is now too high. $900.00 dollars later we can use our toilets again. Contacted the salesperson with pictures of the damage several times. The installation department sent someone out to fix (patch), putty and paint at the baseboards. The other damage was not addressed until after 30 days. A GM with an email address of "Carpet One" came to my home. 5 days later, I received an email (when I was promised I would hear from them the next day) that they will only pay for the toilet. So, their lack of care, costed me an additional $1,5000.00 to fix their damage to my home. Installation crew was great, too bad demolition and customer service is absolutely horrible.