Flooring America Reviews

I feel like I got played by this guy. He took a job, laid flooring in the biggest rooms to get square foot prices and was hostile enough to make sure I got rid of him and wants more money now. After turning in a complaint the people he deals with in as pertains to contracts will not refund anything, want me to sign that I will only say it's been resolved to my satisfaction. I find this appalling. This man shouldn't be allowed in anyone's home. Deeply unsatisfied customer. I only gave 1 star because it required at least one but they deserve much less.

Original Review: Feb. 13, 2021

January 12th 2021 install. Tile and carpet the whole house. When I walked in to check out the job two days later the house was freezing cold due to the window being open in the kitchen. My first thought in looking at the kitchen floor was that an animal had entered through the open window and relieved himself. Upon inspection, some of the tiles looked yellow versus the Shaw Floorte white I selected. In the installers' rush to do the job quick they placed the yellow ones in the middle of the floor. (I can tell by the lack of attention to detail that they rushed). I contacted the sales person and sent a picture. The salesperson advised that the tile colors can vary by run. I said that yellow is not good. The Shaw rep was to be in touch but no feedback on resolution since the January 12th 2021 install. The carpet install on the 13th looks good...but kept the window open. I was prompted to post this today after paying the high January heating bill for an empty house.

At long last it was installed and the install company was great and the work impressive. However I had about $500 of material left over that was never used. I called the store and well guess what....they do not accept returns on special orders. This was NOT my mistake, it was ordered but was not needed and due to the policy I was stuck with product that I have no use for. If they did accept it on return they force a restock fee of something like 70% of the cost. That to me sounds like a double dip. They sell you stuff you don't need then call it a special order and buy it back from you at a 70% reduced rate from what you paid for it!! They will not help you after the sale and they will stick you whenever they can. Save yourself a headache and pass on this company.

We still have not received our money back. We have engaged our Home Owner Associations law firm and are in the process of filing a law suit against ** and The Flooring America Mill Store, Georgia. I am also in the process of filing complaints with the Better Business Bureau in Charlotte, Lagrange GA, and Earth City, MO where Flooring America is apparently based. This is a dirty, dirty organization and it is unbelievable that a company would even think they can get away with this. Stay FAR away from them!

When I asked if there were any discounts he said he was giving us $100. Actually the $100 was a coupon I had gotten online. He was not giving it to us. This brought our total $800 more than my budget but I was on a tight timeframe and didn’t have time to start all over. After the job was finished I had 2 boxes unopened and wanted to return them. When I called to discuss it I was told it wouldn’t be worth it as I would have to pay 25% restocking fee and another $75 trucking fee. I was totally ripped off. Nowhere on the invoice does it say "special order". My husband is 77 yrs old and I am 67 and on a fixed budget and I have cancer. We were taken advantage of as elderly folks by a crooked salesman.

Now that the toilet is broken, a cut around, as quoted and written on the sales order, cannot be done. A plumber was need because the flange is now too high. $900.00 dollars later we can use our toilets again. Contacted the salesperson with pictures of the damage several times. The installation department sent someone out to fix (patch), putty and paint at the baseboards. The other damage was not addressed until after 30 days. A GM with an email address of "Carpet One" came to my home. 5 days later, I received an email (when I was promised I would hear from them the next day) that they will only pay for the toilet. So, their lack of care, costed me an additional $1,5000.00 to fix their damage to my home. Installation crew was great, too bad demolition and customer service is absolutely horrible.

My floor falls under at least 3 of those! After much persuasion they said they would replace 10 boards. This wood is in my whole first floor but what was I supposed to do? So they replaced 10 boards and said that was it. The house is 5 years old now and the floors look horrible. More splinters are appearing and you would need surgery to get it out. They are so big. Our children are grown, have only a cat and take our shoes off at the door so structural integrity not so good. THEY DO NOT STAND BY THEIR WARRANTY.

Now is time to schedule the install... Another week or so goes by before they can come out. Again, whatever. People are busy, and I'm OK with that. The installer was now supposed to be at my home at 9am. At 10:30 I get a call from the installer that he is running late. He sounds like he just woke up. He arrives at 12 and looks like he just came off a rough night of whatever. Walks through the house and says he has to measure everything again. In a total of 5 minutes he comes to the conclusion that he is short 4 Sq ft of material and can't do the job. His words were, "We have a problem". Now, the person who came out the first time to measure spent 40 minutes plotting each room and told me that he was a retired engineer, but my hungover installer was able to come up with the fact that he was 4 Sq ft short in 5 minutes.

I was told to call the store and figure out another time to have this done. Now, this was a 4 bedroom install where the entire contents of the house was moved to accommodate this install. When I called the store to see what would be done it was like this was no big deal and they would just reschedule the job for another day. When I complained they were quick to say, "OK, well we will just refund your money then." In complete disgust, I went to a big box store where I paid the same exact price and had the best contractor experience I could ask for. Great customer service and contact throughout the job. Oh ya, and their measure of the home was nearly exactly the same as mine. My experience with Flooring America was a disaster and I would warn you to be careful if considering them.