Flooring America

I had a man accept a job to install flooring in 5 rooms in my home. He claimed he sent an email to me about all the supplies needed for the job. He did not send it and was incredibly rude and condescending when I told him I never received it. He only worked 2 hours the first day and laid half the floor in the biggest room. The next day he finished that floor but did not cut out enough for the registers in the floor. He laid most of the floor in the next biggest room and did a horrible job. The pieces are not interlocking. There are bumps and gaps. He only worked 2 hours that day. Then he said he didn't bring the tools to do the job he accepted and refused to come the third day.

January 12th 2021 install. Tile and carpet the whole house. When I walked in to check out the job two days later the house was freezing cold due to the window being open in the kitchen. My first thought in looking at the kitchen floor was that an animal had entered through the open window and relieved himself. Upon inspection, some of the tiles looked yellow versus the Shaw Floorte white I selected. In the installers' rush to do the job quick they placed the yellow ones in the middle of the floor. (I can tell by the lack of attention to detail that they rushed). I contacted the sales person and sent a picture. The salesperson advised that the tile colors can vary by run. I said that yellow is not good. The Shaw rep was to be in touch but no feedback on resolution since the January 12th 2021 install. The carpet install on the 13th looks good...but kept the window open. I was prompted to post this today after paying the high January heating bill for an empty house.

We had our hallway and stairs measured for wood flooring. I don't know anything about flooring so I trust that the sales team did. Well what the sales team DID NOT tell me was how long it would be to get our order in and that the whole order was a "special" order. Well after chasing them down to find my order and set up an installation date, the help was minimal. It was like they got my money and now you are on your own!

Do NOT do business with this company. Our homeowner’s association placed a $14,000 carpet order through Howard ** in January 2020. He basically took our money and has not returned any communication to us after months of attempting to contact ** to find out where our carpet/money is. He has ignored us. We also reached out to multiple contacts at Flooring America corporate and CCA Global Partners and they have done nothing to help us get our money back. I attempted to work with Keesha **, Nancy ** who is the VP of Member Services and Brian **. These people have ignored me as well and it is now almost July 2020.

Our contractor suggested we visit Flooring America to purchase our flooring. We were told $3.39 square foot and when it came time to pay we were charged $4.09 sq foot. And the salesman said he had no idea where I got that price. I had confirmed the price several times and he insinuated that I was lying. We were not told it was "special order" or that there would be a $75 truck charge either.

Good workers that put it down but lousy quality tile. Flooring scratched ...salesman could care less. Already have had to cover with better flooring from Lowe’s. Be careful and Never do business with this place.

Love the end result, but demolition of tile flooring and customer service was very bad. Crew did not take care of my personal items, walls, baseboards, cabinets, toilets or appliances. We were told that the crew would be bringing a machine to remove the tile and that it would lessen the dust. Crew came with a hammer at first, then electric chisel and then vented the dust into my garage. I had already asked that they not open my garage door as all household items and electronics were stored in there, but they did anyways. Master bathroom toilet broken, dents in dryer, dents in walls and dents in kitchen cabinets.

I purchased a 5 Star rated hardwood floor from Flooring America for my new home. It's Maple which is supposed to be a "hardwood". The floor was beautiful for a few months but it scratched easily and I was told it was the finish and that wasn't covered by the warranty (REALLY?) After 3 years the floor was chipping and splintering, believe me you wouldn't want one of these hunks of wood stabbing you. Again the store I bought it from said that this wasn't covered. According to the 5 Star Warranty it covers 1. Wear - Warranty 50 years 2. Finish - Warranty 50 years 3. Structural Integrity - Warranty years 4. Manufacturing - Warranty 50 years 5. Installation - Life of floor Warranty 50 years.

If I could rate them less I would. They may have pricing on select carpets that seem less than other places but that is where it ends. They say always trust your gut... I should have known when I had to chase their outside company to schedule measurements and have it take nearly 2 weeks. Once he did finally come out, he arrived nearly 2 hours late. His measurements were 200 Sq ft more than my measurements but ok, there is overage for waste, etc. Flooring America's policy is that after measurements you have to physically go back to the store to sign the contract. This can't be done over the phone or by email, but only in person... OK whatever. Just another inconvenience.

After two weeks and still not being finished with a four day job, I finally had enough and asked them not to come back. My kitchen cabinets were scuffed during the tile removal, my furniture was not moved even though I was quoted a price for it, and my baseboards are not painted. After contacting the sales agent, he didn't even apologize and asked me what should be done instead of offering a resolution. I am happy with the product I ordered, but I can find that almost anywhere. The rest of the experience is simply not worth the excess cost or hassle. Find a local flooring company and avoid Flooring America.