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I had a man accept a job to install flooring in 5 rooms in my home. He claimed he sent an email to me about all the supplies needed for the job. He did not send it and was incredibly rude and condescending when I told him I never received it. He only worked 2 hours the first day and laid half the floor in the biggest room. The next day he finished that floor but did not cut out enough for the registers in the floor. He laid most of the floor in the next biggest room and did a horrible job. The pieces are not interlocking. There are bumps and gaps. He only worked 2 hours that day. Then he said he didn't bring the tools to do the job he accepted and refused to come the third day.
I feel like I got played by this guy. He took a job, laid flooring in the biggest rooms to get square foot prices and was hostile enough to make sure I got rid of him and wants more money now. After turning in a complaint the people he deals with in as pertains to contracts will not refund anything, want me to sign that I will only say it's been resolved to my satisfaction. I find this appalling. This man shouldn't be allowed in anyone's home. Deeply unsatisfied customer. I only gave 1 star because it required at least one but they deserve much less.
January 12th 2021 install. Tile and carpet the whole house. When I walked in to check out the job two days later the house was freezing cold due to the window being open in the kitchen. My first thought in looking at the kitchen floor was that an animal had entered through the open window and relieved himself. Upon inspection, some of the tiles looked yellow versus the Shaw Floorte white I selected. In the installers' rush to do the job quick they placed the yellow ones in the middle of the floor. (I can tell by the lack of attention to detail that they rushed). I contacted the sales person and sent a picture. The salesperson advised that the tile colors can vary by run. I said that yellow is not good. The Shaw rep was to be in touch but no feedback on resolution since the January 12th 2021 install. The carpet install on the 13th looks good...but kept the window open. I was prompted to post this today after paying the high January heating bill for an empty house.
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We had our hallway and stairs measured for wood flooring. I don't know anything about flooring so I trust that the sales team did. Well what the sales team DID NOT tell me was how long it would be to get our order in and that the whole order was a "special" order. Well after chasing them down to find my order and set up an installation date, the help was minimal. It was like they got my money and now you are on your own!
At long last it was installed and the install company was great and the work impressive. However I had about $500 of material left over that was never used. I called the store and well guess what....they do not accept returns on special orders. This was NOT my mistake, it was ordered but was not needed and due to the policy I was stuck with product that I have no use for. If they did accept it on return they force a restock fee of something like 70% of the cost. That to me sounds like a double dip. They sell you stuff you don't need then call it a special order and buy it back from you at a 70% reduced rate from what you paid for it!! They will not help you after the sale and they will stick you whenever they can. Save yourself a headache and pass on this company.
Do NOT do business with this company. Our homeowner’s association placed a $14,000 carpet order through Howard ** in January 2020. He basically took our money and has not returned any communication to us after months of attempting to contact ** to find out where our carpet/money is. He has ignored us. We also reached out to multiple contacts at Flooring America corporate and CCA Global Partners and they have done nothing to help us get our money back. I attempted to work with Keesha **, Nancy ** who is the VP of Member Services and Brian **. These people have ignored me as well and it is now almost July 2020.
We still have not received our money back. We have engaged our Home Owner Associations law firm and are in the process of filing a law suit against ** and The Flooring America Mill Store, Georgia. I am also in the process of filing complaints with the Better Business Bureau in Charlotte, Lagrange GA, and Earth City, MO where Flooring America is apparently based. This is a dirty, dirty organization and it is unbelievable that a company would even think they can get away with this. Stay FAR away from them!
Our contractor suggested we visit Flooring America to purchase our flooring. We were told $3.39 square foot and when it came time to pay we were charged $4.09 sq foot. And the salesman said he had no idea where I got that price. I had confirmed the price several times and he insinuated that I was lying. We were not told it was "special order" or that there would be a $75 truck charge either.
When I asked if there were any discounts he said he was giving us $100. Actually the $100 was a coupon I had gotten online. He was not giving it to us. This brought our total $800 more than my budget but I was on a tight timeframe and didn’t have time to start all over. After the job was finished I had 2 boxes unopened and wanted to return them. When I called to discuss it I was told it wouldn’t be worth it as I would have to pay 25% restocking fee and another $75 trucking fee. I was totally ripped off. Nowhere on the invoice does it say "special order". My husband is 77 yrs old and I am 67 and on a fixed budget and I have cancer. We were taken advantage of as elderly folks by a crooked salesman.
Good workers that put it down but lousy quality tile. Flooring scratched ...salesman could care less. Already have had to cover with better flooring from Lowe’s. Be careful and Never do business with this place.
Love the end result, but demolition of tile flooring and customer service was very bad. Crew did not take care of my personal items, walls, baseboards, cabinets, toilets or appliances. We were told that the crew would be bringing a machine to remove the tile and that it would lessen the dust. Crew came with a hammer at first, then electric chisel and then vented the dust into my garage. I had already asked that they not open my garage door as all household items and electronics were stored in there, but they did anyways. Master bathroom toilet broken, dents in dryer, dents in walls and dents in kitchen cabinets.
Now that the toilet is broken, a cut around, as quoted and written on the sales order, cannot be done. A plumber was need because the flange is now too high. $900.00 dollars later we can use our toilets again. Contacted the salesperson with pictures of the damage several times. The installation department sent someone out to fix (patch), putty and paint at the baseboards. The other damage was not addressed until after 30 days. A GM with an email address of "Carpet One" came to my home. 5 days later, I received an email (when I was promised I would hear from them the next day) that they will only pay for the toilet. So, their lack of care, costed me an additional $1,5000.00 to fix their damage to my home. Installation crew was great, too bad demolition and customer service is absolutely horrible.
I purchased a 5 Star rated hardwood floor from Flooring America for my new home. It's Maple which is supposed to be a "hardwood". The floor was beautiful for a few months but it scratched easily and I was told it was the finish and that wasn't covered by the warranty (REALLY?) After 3 years the floor was chipping and splintering, believe me you wouldn't want one of these hunks of wood stabbing you. Again the store I bought it from said that this wasn't covered. According to the 5 Star Warranty it covers 1. Wear - Warranty 50 years 2. Finish - Warranty 50 years 3. Structural Integrity - Warranty years 4. Manufacturing - Warranty 50 years 5. Installation - Life of floor Warranty 50 years.
My floor falls under at least 3 of those! After much persuasion they said they would replace 10 boards. This wood is in my whole first floor but what was I supposed to do? So they replaced 10 boards and said that was it. The house is 5 years old now and the floors look horrible. More splinters are appearing and you would need surgery to get it out. They are so big. Our children are grown, have only a cat and take our shoes off at the door so structural integrity not so good. THEY DO NOT STAND BY THEIR WARRANTY.
If I could rate them less I would. They may have pricing on select carpets that seem less than other places but that is where it ends. They say always trust your gut... I should have known when I had to chase their outside company to schedule measurements and have it take nearly 2 weeks. Once he did finally come out, he arrived nearly 2 hours late. His measurements were 200 Sq ft more than my measurements but ok, there is overage for waste, etc. Flooring America's policy is that after measurements you have to physically go back to the store to sign the contract. This can't be done over the phone or by email, but only in person... OK whatever. Just another inconvenience.
Now is time to schedule the install... Another week or so goes by before they can come out. Again, whatever. People are busy, and I'm OK with that. The installer was now supposed to be at my home at 9am. At 10:30 I get a call from the installer that he is running late. He sounds like he just woke up. He arrives at 12 and looks like he just came off a rough night of whatever. Walks through the house and says he has to measure everything again. In a total of 5 minutes he comes to the conclusion that he is short 4 Sq ft of material and can't do the job. His words were, "We have a problem". Now, the person who came out the first time to measure spent 40 minutes plotting each room and told me that he was a retired engineer, but my hungover installer was able to come up with the fact that he was 4 Sq ft short in 5 minutes.
I was told to call the store and figure out another time to have this done. Now, this was a 4 bedroom install where the entire contents of the house was moved to accommodate this install. When I called the store to see what would be done it was like this was no big deal and they would just reschedule the job for another day. When I complained they were quick to say, "OK, well we will just refund your money then." In complete disgust, I went to a big box store where I paid the same exact price and had the best contractor experience I could ask for. Great customer service and contact throughout the job. Oh ya, and their measure of the home was nearly exactly the same as mine. My experience with Flooring America was a disaster and I would warn you to be careful if considering them.
After two weeks and still not being finished with a four day job, I finally had enough and asked them not to come back. My kitchen cabinets were scuffed during the tile removal, my furniture was not moved even though I was quoted a price for it, and my baseboards are not painted. After contacting the sales agent, he didn't even apologize and asked me what should be done instead of offering a resolution. I am happy with the product I ordered, but I can find that almost anywhere. The rest of the experience is simply not worth the excess cost or hassle. Find a local flooring company and avoid Flooring America.
Flooring America author review by Emma Simon
Flooring America is a nationwide chain of locally owned stores. It focuses on offering quality products at low prices, as indicated by their slogan: Flooring options for every style and every budget.
Selection: Flooring America sells carpeting as well as hardwood, laminate, tile and vinyl flooring. Carpeting types include saxony, cut loop, pattern and frieze. They carry hardwood-flooring from 12 different manufacturers.
Green Select products: Products that are recyclable or contain recycled content carry the Green Select label. They include cotton and wool from free-range sheep and bamboo flooring.
Free pre-measure: A free in-home pre-measure and analysis eliminates much of the guesswork about fit and budget, with no obligation to buy.
Installation: Flooring America stores offer expert installers and lifetime guarantees. Installers trim excess carpeting material, and use knee kickers and carpet stretchers, when necessary.
Credit: Financing is available through Synchrony Bank, and you can apply online.
Flooring America Company Information
- Company Name:
- Flooring America
- 35 County Road 804
- Postal Code:
- United States
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