Fidelity National Home Warranty Reviews

After 15 years of renewing our contract, now that our home is needing more repairs, the company dropped us! Can you imagine the nerve? They didn't collect enough money from us over the 15 years just when we're going to need them? STAY AWAY!!

My A/C went out on 9/4 which was a Friday night. After calling in the service request we had an a/c guy out on Monday the 7th which was a holiday. The a/c company submitted their report for the problem the next day. Today is now 9/16 and after me having to call the company yet again to find out the status they told me they would be replacing both parts to my a/c unit in which the tech advised needed replacement. Obviously that is good but the fact that I had to wait this long to tell me that was terrible. There is no update available online and the wait time when calling was on some days 45 min.

Don't waste your money. Biggest scam. This company will "create" every exclusion and/or loophole possible to keep from paying your claim. Their "independent service providers" aren't independent at all. Rather, they work hand-in-hand with Fidelity to ensure that Fidelity doesn't have to hold up their end of the contract to the policyholder. These techs carefully craft their estimates, when an appliance needs to be replaced, so that Fidelity can claim an "exclusion" to not pay. If it is a minor repair, Fidelity may pay, but if it is a replacement or anything substantial, forget it. Shame on me for not doing my research on this company paying my premiums. I am submitting complaints to the Better Business Bureau and Department of Consumer Affairs.

If you are considering purchasing the home warranty, please consider if you have a life. We have requested 4 claims on Fidelity National. The first claim was on plumbing issues in our master bathroom. The water would not get hot in a timely matter (less than 5 minutes) and the pressure was low. The plumber came and did nothing. He said the pressure was what it was because of the fountain style faucet. He said we needed some recirculating device and he would suggest it to the warranty company. Nothing happened with no follow up from 2 months ago. Furthermore, the plumber is full of garbage in that the pressure could not have been increased. We have strong pressure throughout the house and he just didn't want to fix the problem. I wasn't at home at the time so I was unable to ask him questions. He took the lazy way out.

This is a worse company to do business with. I have paid $600 + for annual fee and then paid $75.00 twice but they are unable to fix my microwave. It would have been much better for me to buy a new one on my own. Two different companies came out to fix it. Change lot of parts in it and still it's not working. But this warranty company doesn't want to replace it. When you try to call them, you are on hold for 30 minutes before an agent will answer you and on top of that they are so rude on the phone, seems like that don't want to help you.

The initial attempt to get ahold of someone on the phone To submit my claim took hours, then the lady hung up and I had to call back and back in the queue. From the time the claim was submitted to the time the repair was complete took around 8 weeks for an evaporative cooler in the middle of an Albuquerque summer. The house was 90-95 degrees the whole time. The repair would’ve been done in 6 weeks (Which is still absurd) but Fidelity ordered the wrong unit, then the next unit was damaged. They offered no concession besides refunding the small $75 service fee (I paid out of pocket for uncovered expenses $950). They displayed hardly any urgency in getting this pushed through despite it being in the system for weeks. I can honestly say it was the worst customer experience of my life. If I knew it would’ve taken Fidelity 8 weeks to repair my EC at the beginning I would’ve paid out of pocket and submitted a claim. I will never be going with Fidelity again.

If I could leave all the stars blank I absolutely would! This company is a scam!! They are collecting their $625 fee and $67 co-pay and leaving customers hanging. Our A/C went out on 8/19/2020, we called in the claim and were told they would contact a contractor ASAP and get someone out. It is now 8/23/2020 and they still have not contacting anyone. We have called several times for updates and have waited on hold for well over an hour each time and were hung up on once because they claimed they couldn't understand me. When we log into the customer portal it still does not have a repair company assigned or even contacted. Today I called again to let them know we hired a company as we are elderly and there is an extreme heat warning this week for the state. As of now this issue still is not resolved.

This company has ZERO customer service and are crooks for taking money and not fulfilling their contracts. I live in Phoenix AZ and have been without air conditioning for 3 days. My service request was to be expedited due to the fact we are under an extreme heat warning with temps over 115. Per their Terms of Coverage someone should have contacted me within 3 hours but never happened. The following day I called again, was on hold for 1hr 15minutes. When I finally spoke with someone they said the contractor had up 48 hours to contact me and it could be the next day. (That is not in their Terms of Coverage). Nobody called. It's now well over 100 degrees in my home is now uninhabitable. Another day has passed and as I type this I have been on hold with them for over an hour again. Absolutely unacceptable service! Or non-service as it stands.

Please do yourself a favor and stay away from Fidelity. They are absolutely the worst company that I have ever interacted with. I submitted a request to have my AC fixed on July 16th and after going back and forth with them for several days they finally agreed to let me use an out of network contractor because their contractors did not service my area. They have now denied my reimbursement claim because they are saying I did not wait to get approval prior to having the work done. They expect you to sit in a hot house in the Arizona heat (110+) for 30 days for them to review your claim before getting work done. Worst company ever! Their customer service reps do not care about you, they lie and document your file differently then what was actually said so they can deny your claim. Please stay away from this company. I wish I had done my homework before purchasing this warranty.

Terrible company! Would not recommend! Extremely difficult to get in touch with anyone. When calling in to report a claim wait time is often 6-8 hours where they call you back once it’s your turn in queue. Our oven has been going out/restarting and leaving the gas on if the stovetop is on. We have called them on this 6 times. They have sent out 3 companies who can’t seem to fix it and are now saying there is nothing further they can do. I have told them numerous times this is a safety issue - carbon dioxide in my home. It was finally escalated to a manager and he was rude, demeaning and had terrible customer service skills. I asked what would happen if we had an issue with the gas/safety and he told me they had a big enough legal team to back them up if anything were to happen to my family. I would not recommend this company to anyone.

These guys will use every trick in the book to not cover something that is broken. Whoever you talk to will tell you some bogus reason (e.g., "the report says that there was rust, so that means that it was not maintained") and when you tell them that there wasn't rust and you want to see the report they'll say that they need to gather more information and call you back. But they never call back.

Plumber went to take care of the plumbing leaks at the house-had to go to twice for parts. Did not fix a faucet without a handle that had water flowing, and did not shut it off. Plumber said it was not covered, and wanted to charge another $85.00 for it. According to my understanding all plumbing of the home is included. He did not call me (property manager) nor did I receive any call/email from Fidelity. Looks like Fidelity needs better people working for them.

Should have read reviews before purchasing. Bought a home 6 years ago. Have put thousands into repairing/replacing things since then. Figured it was time to get a home warranty. AC started popping fuses on a regular basis weeks after getting the coverage with FNHW. After being on hold for over an hour they finally opened a claim. Sent a service guy out for him to tell me the fuse box wasn’t the right amps and that was the issue. FNHW ultimately denied my claim as replacing the fuse box with the “correct amps” is considered an “upgrade” and isn’t covered. How could this alleged amp issue suddenly become a problem after 6 years???

What does a person have to do to get help? I filed a claim on Friday on an automated phone line. I received the name of a contractor who was supposed to contact me within 24 hours, though, being a weekend, I didn't expect a call until Monday. When I received no call by early afternoon on Monday, I called the contractor and left a message. A few hours later I called Fidelity with the intent of requesting another referral. After holding for 30 minutes, I had to hang up. I can find no place on the website to report that I have not received service. I am frustrated at finding no avenue for escalating this issue. My contract is up for renewal...Hmmm....Wonder what I'll do...?

I still don’t know how this place still operate. It takes them 2 weeks, almost 3 to solve an A/C issue. No calls, no solution at all. You pretty much have to wait 1hr to get a hold of someone on the phone to talk to you like if you are an idiot. They do not understand anything, no sense of urgency, they make mistakes ordering parts, they don’t take matters seriously, which is what happened in our case. 1st a gas leak and now an a/c issue that has taken up to 2 weeks with a 1yr old at home in Texas and me being 8 months pregnant. DO NOT go with this company this is a joke. And Jennifer one of the customer service rep is the worst.

I had a water heater leak and put a service request. It's almost 13 days the issue has not been resolved. I have called 22 times (each time it took 35-50 minutes) before someone picked up the call. All of them provided conflicting information regarding my case, now, they are still reviewing the case. I was told for the last five days that an analyst and manager will call me. But so far in vain. There is no option to contact the manager or anyone else, except talking to CS representative. My water heater is still leaking. No one should sign up with the cheat company.

If I could rate this company zero stars, I would. We purchased a home last year and our seller provided a home warranty through Fidelity. First of all, the customer service is atrocious. Their agents are rude and have no sense of urgency. When our A/C went out in the Texas heat, they drag their feet on getting us a coverage amount for WEEKS. We called every single day to try to get them to move things along to no avail. Finally, when they did decide to give us a coverage amount, they refused to accept our technician's recommendation that the entire system be replaced (indoor and outdoor) due to incompatibility between a new system and our old 20-year-old system, and agreed only to replace the outdoor unit. We had to pay out of pocket to replace the rest of the system which, of course, was more than four times the amount that Fidelity paid us.

This company is awful. Their customer service is atrocious. I haven't been able to talk to anyone in customer service in two days of trying to contact them. Oh wait, that's a lie. I did get connected to a service representative and they promptly hung up on me. On hold for hours and then their service just disconnects the call so I call back in and wait on hold until they drop the call again. Their website is broken so you can't actually submit a service request there either. This is criminal and I should get a refund since I can't actually submit a request for service. Who needs a working oven anyways when you're stuck at home during the pandemic? If you call their sales team, you'll be speaking with a person within minutes so they call shill their fake warranty that they do everything in their power to avoid honoring. Beyond frustrating. Stay far away from this terrible company.

We purchased an older home in mid May, moved in on the first of June. Our AC went out the afternoon of July 9th, just in time for the start of a heat advisory in this part of Texas. We contacted our home warranty people, and after an hour plus on hold, were told that they would try to have someone out here by...Tuesday! We asked for the name of the company, got it, and tried to call them directly. Nothing. Had to get a window unit so we could sleep in our own house. Called Fidelity the next day, and after 5 1/2 hours on hold, got the same statement, so we decided to call someone on our own. They were able to come out on Monday, replaced the fan motor and it started to work!

The company's order system is so outdated. They would not cancel the duel charge for the same service. I made a phone call while my husband made a online request for the same service - to have our broken refrigerator fixed. They send out two technician from two separated contract company. However, the first company did not solve the problem. So when the second company called me, I thought it's the second company Fidelity send out since the first company is not able to solve the problem. So, I let him in. As a result, Fidelity charged us twice, just because Fidelity system is not able to consolidated the online and phone request. They would make customer pay for the defect of the system.

If I could give zero stars I would. This company is a joke. I’ve had issues with my fridge and now my dishwasher which were both grandfathered into the house. Both have been a nightmare to fix or replace. I’ve currently been on hold for 1 hour and 5 mins for a fix on a dishwasher, after countless hours in the past two weeks trying to get someone out here to look at it. I had to buy a deep freezer to put in the garage when my fridge died on me. They’re a garbage company with terrible customer. DO NOT buy their warranties. SERIOUSLY.

Called my warranty company on Monday when my kitchen flooded with 1/2 inch of water all over the floor and counter and everything underneath the cupboard including the walls. I was told this was an emergency and that they would get somebody out here ASAP. The next day, Tuesday I got an email from somebody saying they would come out in 2 days on Thursday.. I replied, "Sure but is there any way you could come out a day earlier on Wednesday since it's an emergency."

Our water heater began to leak and would not heat to a satisfactory temperature so I tried calling FNHW at about 10AM and kept trying to contact them all day via online requests and via the phone, I received no call back until 5:30 PM that day and by then I was so disgusted I had a local plumber replace the water heater at full cost. The customer service person from FNHW said sorry for the delay, they have been busy... so busy that it took 7 1/2 hours to return a call? Who knows how long it would have taken to fix the problem.. this warranty is worthless!

Absolutly horrible customer service. 55 minutes on hold, several times, mind you my call is important to them, just not enough to answer it. Had an AC unit go down on a Friday morning in 95 degree weather, I was told they will "try" to come out next Tuesday. I had to make my own repair with a a company that could come out right away, at my expense. Be smart & don't use Fidelity Home Warranty.

We called them at 8am to advise we needed our A/C serviced since it was no longer blowing cold. We made 5/calls (so far) and sent one email and the best Fidelity could do was offer a Tuesday service date. Mind you we called them Friday at 8am. We live in So Arizona where we are under and extreme heat warning. I had advised Fidelity that we could not go to a hotel due to health conditions. We got nowhere so far. They are HORRIBLE even after I have asked to speak to a supervisor or dispatch. At this point we will contact our attorney for a resolution.

I have had this warranty for two years now. I have had to request service 3 times. Each time they send someone out they only do half the job, or don't fix what I need fixed. Just to submit the work order costs $75. Right now I am trying to get my septic fixed. They have dispatched a company that doesn't even do septic pumping, then told me that my ticket priority was elevated and that they would call me right back, three days later I call them back and they tell me I need to hire someone and get reimbursed. I can't update the requests from online and I'm forced to call them each time. Every time I have had to call them I have been put on hold for at least an hour. My contract is ready to expire again. I am finding someone else.

We bought a house, in great shape. 2 weeks after, the pool heater stopped working, we called Fidelity National Home Warranty, they charge 75 dollars to come out, didn't do anything, barely looked at it and said the pool filter is dirty and it is not covered due to misuse. We called a pool repair company, they came out, told us the heating module was bad, nothing to do with the filter being "dirty" or misuse, replaced for a couple hundred bucks. FNHW refused to acknowledge our claim, and sent us a letter saying claim denied, no explanation.

Very, very bad customer service, they sent the same person 3 times to come check my AC unit and after 3 times they blamed it on the condenser and said we only cover normal wear and tear. What is a wear and tear on AC unit, rust or what. They did not cover it and it took them 2 months to tell me that they won't be replacing the unit even when their employee said yes you are covered to get it replaced. Don't use this company, don't buy their services, they just don't stand behind their word.

I’ve had this service for 6 years. I submitted a couple claims and it went OK. Then my air conditioner went out two weeks ago. They told me it would two weeks to fix it. We are now on week 3 with no response from Fidelity or the AC company. All I need to know is where the part is or if it is shipped but no one can tell me. I was promised a call back 4 days in a row without anyone reaching out. This has been so painful. I’ve spent 6 hours in total on hold/on the phone with a customer service rep. They don’t let you talk to purchasing who have all the details. I was told they don’t give out their last names on the phone so you can’t hold anyone accountable. I recommend no one using this company. I not only have been cheated and lied to but have had to live in a hot house in Arizona for 3 plus weeks with no date of fixing it.

Our water heater went out 3 days ago. Put in a service request. Tech came right away, saw the issue, he needs a part. Cost $35 to overnight, Fidelity won’t pay it. It will be here in 4 days. No shower.

The worst. Find another provider. Tried to schedule an AC tune up a few months ago and were told that it could not be scheduled. We called again today and were told that the tune up could not occur because it was "too late". In addition they will always find ways to not cover what they owe. We had an issue with our dishwasher and paid 75$ out of pocket and they were able to find one thing to avoid paying anything. We ended up paying for a new dishwasher on top of 75$ lost. Too bad 0 star is not an option.

We had an problem with a couple of our outlets not working. I called the home warranty and they charged me $75 service fee. They assign the call to DNZ property services and the technician comes and not even opens the panel and tells the home warranty that we need a larger panel and it costs several thousand dollars. I go to my daughter's house and I open up the panel and use my volt meter and find out one of the breakers is bad. I take it out and go to AAA breakers, buy a new one and come back put it in and the problem is solved.

I have had the home warranty coverage for about 6 years on a rental home of mine, and had used it a couple of times pretty successfully. I don't know what happened to this company, but they have really gone downhill. I had a repair to a hot water heater that I had to pay for up front because it was under warranty, and I followed Fidelity's instructions to a T as to how I could be reimbursed for this invoice. I got no response what so ever, even after attempting to contact them numerous times. Finally I was so frustrated, I wrote to cancel my policy. I was given misinformation, and had to followup about the cancellation 2 or 3 times before I finally got a response. Supposedly the check is in the mail... We'll see. Avoid doing business with Fidelity National Home Warranty at all cost. You will regret it!

Horrifically dishonest company. Would give them a zero star if I could. I had a contract with them for two years. They repeatedly sent out repair companies who were grossly incompetent and put out the minimum of effort with very poor workmanship. My nightmare began having an A/C-furnace go out last June. We live in the desert near Palm Springs. We were just leaving the area for 3 months and could not return. They would not allow our usual HVAC repair company, Hides AC, to do the work. Instead, they sent out a single man and wife company - Dove Air. He came out and said he needed to replace my top of the line American Standard unit with a cheaper Payne unit. I paid $75 service and an additional $995 for “items not covered with AC replacements.”

I just recently got a plan by a friend's recommendation. My washer broke down. The technician came and gone twice and the machine still not working. The company they set me up with was so rude and doesn't care that they delay me and I don't have a washer for 2 weeks because they keep rescheduling my appt. I called Fidelity and asked for them to set me up with another company, they told me a supervisor will call me back. This guy by the name Alan called back and asked me to let him know what happened. After telling him everything. He did not even bother with how much frustration I had to deal with. He just told me that my option is to get a second opinion and they will review. I asked what does that mean, he vaguely told me they don't do hypotheticals and will go through the review and will let me know. I ask what does letting me know mean. He said he can't tell me that until the review is done.

Well this is my history, I had a problem with my furnace that is not working properly, I call to this company to make an appointment with the technician and wait for two days. That wasn’t bad but technician did just a reset in the unit (just unplug the power cord) and the unit turn on normally but the problem was that furnace doesn’t go more than 70 degrees in cold weather and his report was the furnace wasn’t getting enough air to heat, and he left paying him the $75 fees and now furnace is not working at all and call the company again and company just said is not covered by warranty, after that I pay another technician but not from this company and now furnace is working perfect, was a bad sensor in the unit so I pay $250 to get fixed. I dont recommend this company is a joke, you pay home warranty just for nothing.

Called for service under contract for service -explained under slab leak, sent plumber 2 days later (1 & 2 star plumber) came 2 days later with flashlight. Agreed to problem I described. Left to get approval to use camera to locate the leak. 2 days late Roget call to schedule appt to scope and make bid (now 1 wk our with flooded floor. Hired competent plumber with experience came out scoped the pipes. Found the problem, left with bid and starting repair in AM. Called warranty company. Told them it was cheaper to refund my $75 fee than pay to have the plumber come out with his scope next week. Said no. Should have gone with all the reviews rating this company and their referral Plumbers (ASAP Plumbing) and never have spent the money on the warranty in the first place.

Have had this warranty for 8 years. The customer service has gotten continually worse. The vendors this company uses are horrible. A simple fix to my appliance five visits. Resulted in a leak for which they are now saying is a new ticket even though the leak is a result of a part just installed. I called within 10 mins and no call back from vendor. They close the ticket. Home warranty no help in getting issue resolved. Wants a new fee. Just ridiculous. Promised a return call. None received. Vendor won’t resolve either. They install a part. It leaks and it’s my responsibility to pay again. No other choices of vendors either. This is completely horrible and unacceptable. Looking for a new warranty company. Do not waste your time with this warranty company. Your time is worth much more and the frustration of dealing with vendors that can’t fix the appliance is beyond belief. Do not. Do not. Use this company.

We were told Fidelity was one of the best home warranty service providers when we purchased our home. They seem to be one of the worst. We've had to call them multiple times for issues in the home, however, the one that really got me was fixing our outside spa which is currently leaking. The second technician finally came out, took pictures and mentioned the spa jets and valves were causing a leak. I talk to Fidelity and they read me a long list of items not covered within the warranty contract, including leaking valves. What's the point of having coverage if you can't cover something so basic within a spa. Lousy service, wouldn't recommend to anyone.

We were provided the warranty as part of our new home purchase. We started having issues with our electric oven not turning on when it was set to be on and then coming on when it was set to be off. The latter was more worrying as having it come on when we're sleeping or gone is dangerous. We called the warranty company who dispatched a repairman. The repairman came out, turned the oven on and off, then told us it was fine. Thank goodness my husband thought to video the oven and him trying to turn it off when it came on. The repairman came out two times more and waited until his 3rd visit to call the manufacturer. He was told that after time the main circuit board can need to be replaced. He left telling us he would order a new circuit board. Two weeks go by with us calling him to follow up. We reach out to Fidelity who tells us we need to follow up with him. We finally get ahold of him and he tells us we need a replacement.

If I could give it a lower rating I would. Sent very rude repair person, reeked of smoke and treated us like imbeciles. Would repair but not replace rusted out hot water dispenser. We opted to cash out - took three days to get a quote - $487. We said okay. Then they called back and said it changed to a lower amount. Got hung up on when trying to ask why... Save your $ and bypass this company!

I find it very telling that almost all of these reviews are 1-star, and I will be adding to that list. Make sure you read the fine print, because they will send a tech out based on your call, only for the tech to tell you within the first 5-minutes of being at your home that the item you specifically requested is not covered in your policy. Still trying to figure out what they do actually cover. Used it only twice in my year of having a policy, and it helped very little. Suffice to say, I will not be renewing.

They make it their mission not to have to fix anything. The people they contract with are instructed not to any more than look at problem. They can ask company if they can fix it but Fidelity always says no. This company is a total rip-off. You pay thinking you have insurance for the new house if you have a problem. Seriously a terrible company, they never intended to fix problems. When I kept tripping fuses, repair man said if I moved coffee pot and watched what I turned on, it would stop. I found good electrician who added two lines. My heater stopped blowing warm air, it was 28% last night. They may be able to get to me tomorrow, late afternoon. I called different company, I will pay myself, they will be here today. Before I freeze to death.

If i could give negative stars I would give this a -5 star. We have a 2 story house and noticed that our kitchen roof was leaking. We thought it was the toilet upstairs, and when the plumber came he had said that it wasn't the toilet it was the grout/caulking in the shower. Not sure how he said that was the case when he didn't even look at any of the plumbing or look at the leak in the ceiling. All he did was spray the shower for 15-30 seconds, and said yep that's the problem. He then tells us to go to Lowe's and get some caulking and fix it ourselves. He then said if the leak is still there in a week then we can call back within 30 days and then diagnose another problem.

The plumber was dispatched on January 6, 2020 and verified the leak was in the slab and proceeded to search for the source. The plumber started in the half bath on the first floor with his device and had a hit and proceeded to tear up 2 tiles and then Jack Hammer the cement floor to reach the pipe. Once he reached the pipe he found no leak. The plumber then went to our living room closet closest to the mainline and found it there. He then replaced the pipe and repaired all holes to a rough finish per the Warranty contract.

In 7 years we have had 3 appliances need repair. A fridge, a water heater, and now our heating unit. All 3 were minor repairs. All 3 took 3 weeks to repair. We went 3 weeks without a working refrigerator, 3 weeks without hot water, and now it will be 3 weeks before we have heat. It is 49 degrees in our house and that is WITH electric heaters. I would not recommend this company for anyone. Their customer service is cavalier and nonresponsive. I called and asked if there was any way to expedite our heater repair, I even offered to pay to have parts expedited, and was told no, but they offered to cash me out of the repair. Most of the time we repair the items ourselves. After this repair I am cancelling my contract and going with another company.

We called on a Thursday afternoon in the middle of winter to get our gas leak repaired. Rep said within 3 hours they would contact a plumber/associated repair facility to take care of our problem. Come Sunday evening, 3 days later no contact from anyone! We get a text in the midst of our conversation stating “call this provider to schedule an app”. Their contract specifically states a contractor will contact YOU in less than 48 hours. We call said contractor, whose number is different than text when we reach their VOICEMAIL! So I call the number for said contractor via their web page...voicemail box is full!!! We call to complain to Fidelity, and they have no solutions! Said they have nothing to do with said contractors THEY supply and contact not being sufficient! Wtf! Really!??? Said they would dispatch another contractor out to us...

I got their policy as a gift from my realtor when buying my current home. We have needed their services many times, but because the 48 hours turnaround, we kept loosing the food in the fridge and the fridge started working right before their tech would show up, and they wouldn't find a problem. I tried to explain to them that we needed more expedite service, but they were no good. Their customer service started to lecture me over the phone about the policy detail, I wanted to escalate the issue and he started to yell at me. Also it is taking 2 weeks for the tech to come with parts for our microwave. Without a doubt the worse company to sign up with on the market currently. Don't waste your money or time.

This company is the worst! Complete rip off. We bought a home with newer appliances. We have only used our dishwasher 2 times. They’ve replaced the motor, Two days later the same problem. Leaking all over my kitchen. Come to find our it needs a new pump! Now home warranty won’t pay for it because they said it wasn’t normal wear and tear. It never worked From the day we moved in. Unfortunately inherited the policy from the seller. This company is ridiculous. I believed these polices could be beneficial for the first year for big ticket items, but we’ve paid more out of pocket than the policy itself. I hate this crappy company.

The only people that purchase home warranties are people that don't know any better or are real estate agents looking to bring some added value to the sale of a home. The bottom line is that Fidelity is going to block you and make your life miserable at every turn to the point of just giving up on getting treated fairly. My horror story? Dishwasher failed after recently purchasing the house but was covered by Fidelity Home Warranty. After paying an additional $65 for someone come to my house to confirm the obvious, weeks were spent trying to get a proper replacement and set up the logistics for delivery.

Warranty companies are a ripoff especially this one. They lose the notes taken by cust service reps, tell you lies, make it up on the fly...just whatever. It's just like our president, the truth doesn't matter.

Call for hot water heater repair. Agent said not covered...recall not covered. Nonsense. Then letter two weeks later saying not covered since I had work done. Nonsense. After 11 days I got it fixed and filed small claim. 11 calls, 4 emails, 3 Better Business claims, no return calls, no service. I paid $854 for insurance. Intentionally denied, no returns, no emails returned, dishonest.

I called Fidelity National Home Warranty to get my built in microwave fixed and paid my $75 deductible. They said a repair person will reach me shortly but they never did. So I called Fidelity back and sent an email with a phone numbers to call, however it was the SAME out of area vendors or ones that don’t contract with FHW including one that is out of business. It’s been weeks without a microwave and NOTHING HAS BEEN DONE. They then tell me there’s no one in my area to service it. I am then instructed to find my own service vendor for issues. SERIOUSLY? Why did I pay for your service if I have to find my own? FHW then begins to say, "We can provide service but there is no guarantee," and there is nothing else they can do. So paying for this policy doesn’t guarantee they are even going to fix it!! Waste of money!!

I called Fidelity National Home Warranty to get my tankless hot water heater fixed on Monday and paid my $75 deductible. They sent me a text that said I should call a vendor which I did, but they didn’t handle tankless hot water heaters. So I called Fidelity back. On Wednesday they sent me another text with a phone number to call, however it was the SAME company that doesn’t work on my type of heater. Now it’s Thursday and they referred me to a third company that can’t come out until next TUESDAY which is a full 9 days out from my first trouble report call.

Customer is the worse, supervisor never around. They never return the calls. If there will be a way to give them 0 stars I will. They never able to fix anything, They hire the worse contractors and it seem that they ask contractors to denial every claim.

I experienced a safety issue during FNHW non-business hours. My garage door stopped working in the middle of the night (it was 26 yrs old and the motor finally died. The door would not close). To make sure my family was safe and secure from any hurt, harm or danger, I called a 24-hr emergency garage door repair. When I called FNHW, I was told I could not be reimbursed for choosing my safety over Initiating a service call that was not necessarily considered an emergency to them and it may or may not get repaired timely. Basically, my family’s safety and protection could still be a possibility if the repair was not done as soon as possible. Leaving my family in harm’s way is never an option. I chose my family’s safety and protection over waiting to initiate a service call with FNHW in the middle of the night.

Totally useless. Just pure waste of money.

The previous owner to my home threw in Fidelity Home Warranty at closing, and for some unknown reason, I've kept them for the last 3 years. Every single time I've had to use them, it's been a disaster. They hire only the crappiest, most unprofessional contractors around. There is always some issue. They're late, they don't answer phone calls, they just straight up refuse to work. I don't know what their quality control process, but I'm suspecting they don't have one. Save your money or buy a home warranty that actually gives a crap.

Air conditioner compressor burned up. Opened a case with Fidelity National Home Warranty. It took two weeks for a company to come out and confirm that the compressor was burned up. Another week later, over the phone Fidelity quoted an amount they would send a check for to replace the compressor. Six weeks later a check finally came (after two more calls from us to find out what was taking them so long) for a much lower amount than they quoted over the phone. And that was the end of it. They wouldn't send any written confirmation about what they quoted previously or now. All their business is done over the phone and only their written notes, that they keep to themselves tracks the service and payments provided. Do yourself a favor and stay away from this company.

I was having problems with my Air Conditioning working. I submitted a claim and the man came out and fixed a pipe that wasn't draining correctly. 2 months later same exact issue. The tech stated it's an air flow issues. Some things that can affect that are filters (which is changed regularly). He recommended general maintenance on my HVAC. While he was here I cleaned out and washed down my unit etc. The problem is fixed. I received a call from a very rude representative stating I have to get an invoice that these things have been done to still be covered. I'm not paying to have someone come change a filter for me. I called in, the representative on the phone call was rude as well, transferred to cancel my service to another rude rep. that said they don't take cancelation over the phone I have to email them and then they will charge me $50 to do so. Horrible service. I'll find somewhere else to take my business.

These are recent changes where this company's service has reached a lowest point. Response time is awful. Vendors/contracting companies are not efficient and responsive. No service is done without going thru a lots of pain. Not worth it.

We've had a home warranty with Fidelity for over 10 years and multiple homes. I am a Real Estate agent and recommend them often. We recently sold a house and purchase another home. Since the policy doesn't transfer, we had to cancel the policy with 6 months remaining and buy another annual policy on the new home. Guess what! The service calls we had were charged against the 6 months remaining and we got nothing back! If we had been month-to-month, that would not have happened. There is a "limits of liability" in the contract, that they use as justification. I'm not a lawyer, but I don't see how what it says allows them to do this, but not sure I want to fight the battle. All I can say is they will not get my recommendation and I will not pass up the many opportunities to say...I don't know who, but I do know - NOT FIDELITY NATIONAL HOME WARRANTY!

I had only lived in our home for 3 days. We found a leak in the bathroom from the shower. Called to have them come out to check the problem. The individuals that answer the phone do not understand anything nor could help properly to resolve the issue. You are constantly put on hold so they can talk to a supervisor. Turns out the leak is not covered. What really bugged me was the service fee. I did not realize that this was part of the warranty until I had to make a claim. They were also rude when they called back to notify me that this was not a covered item. Very snarky and disrespectful.

I was contacted by Carla at Fidelity Home Warranty and they are covering some of the charges I had as a result of the crooked plumber they sent out. That "vendor" will be referred to their "Vendor Relations Rep" for review and evaluation. My hope is that no one else has to go through what I did.

Don't waste your time and money and energy with this company. If you really care about your property and equipments stay away from them. They will just ignore you if you called to express a concern and will never get back to you, they simply don’t care about their business or their customer. Really just a waste of money and time.

Fidelity National Home Warranty is a group of incompetent individuals. They could not locate a company to replace the thermostat on my swamp cooler. I was kindly informed that I had to find a company on my own to perform the repairs. The second local HVAC company I called came out, ordered the thermostat and had it replaced in a week. Now trying to get my reimbursement is a joke. I've provided everything they require. You can't get a real person from the authorization department on the phone. They just keep sending emails stating they need more information. You'd think that since they couldn't handle what they claim to be professional at, a simpler process to get you your money. This has gone on 18 months and a whole lot of my personal time. Stay away.

I made the mistake of not doing my research before purchasing this home warranty. We had our water softener pipe leak and other plumbing issues (leaky faucets/shower not getting hot) occurring at the same time so I thought I would give them a call. It took forever to even get someone on the phone and when I explained that our main issue was the leaking water softener, they asked me if it was a leak from the water softener or the pipe connected to it. I said it was the pipe connected to it and they said ok we will send someone out.

The selection of contractors they sent out is poor. They kept sending a very incapable AC company and I had to contact the local rep to override and get someone who knew what they were doing. The first company replaced the outside unit and it has not cooled correctly since. FNHW had no sympathy. I had electrical issues, and they sent out a pretty ragtag group to patch it together, and the "electricians" guaranteed it would fail again. I asked for a different company to come out but this one is all they had. Worthless Warranty it should be called.

First off, I need to say we've used Fidelity Home Warranty since 2016. We initially had an issue within 30 days of purchase, and it was immediately denied as pre-existing. We’ve had recurring A/C repairs 2016, 2017, 2018 and just called in for the 3rd time this summer! They were out July 18, said “wires were loose”, and supposedly “fixed” it. Now the same unit went out again August 27th, and they refused to send someone back out without charging another $75! Our other unit has also been out for over a week now, and we still have no time frame for repairs.

This by far has to be the worst company ever. They are extremely rude, management is awful and they dont care to help the consumer in any way. They need to be out of business and not be able to treat people so poorly. They will not repair or fix your appliances, they wont resolve your issue and they will run you around on the phone for hours to get nowhere. Avoid them!

Like others have said, stay far away from this company. They'll use any excuse possible to deny your claim. Bottom of the barrel vendors (mostly), terrible customer service. Save yourself the yearly premium and the $75 service fee by just looking in the mirror and saying "no, it's not covered". You'll get the same result without paying for it.

I bought my house in 4/19, I had a problem 1 week into living there. Nightmare to work with and denied everything. Terrible experience, then two months later, another problem and more nightmare. Every time I speak to someone on the phone, they put me on hold and someone new picks up, I tell the story again, they put me on hold and round and round. I'm supposed to have the highest warranty and they have done nothing to help. I do not recommend working with this company. The only phrases that come to mind are: cheap, always not covered and worthless phone assistance.

They send out person to "verify claim", and then state it's preexisting so they don't have to pay for repair. When you cancel your policy they charge $50 Admin Fee and have hidden fees not disclosed. DO NOT USE THIS COMPANY.

Basically, they are very eager to take your service fee, then do everything they can to get out of your claim. One of their employees actually called my plumbing claim suspect & cancelled the work order, then said that I had cancelled the work order. I would never use them again, & would advise anyone considering buying their plan to use another company.

The pipe to our well diaphragm IN a closet IN the garage sprung a leak this morning around 2 AM. I called Fidelity at 8 AM and was told that my ticket would be under a priority because the water was shut off to the house. Nothing. I called them again at noon and the representative confirmed my suspicions that because it is Sunday the company is doing nothing and waiting until tomorrow so that they can avoid the Sunday expense. This rep gave me the name of the three approved vendors in the area whom I called and one of them answered and just completed the repair.

My A/C units are 20+ years old. Fidelity has dispatched twice in the last six weeks. The first time to add freon, this time it was the compressor. The tech ordered the compressor and it took Fidelity 4 days to "review and approve" the purchase. I live in Texas....It's 103....What is so hard to "review and approve" about a 20+ year old A/C. By the time I get the part installed, it will have been 5 days. RIDICULOUS. To add insult to injury - Fidelity never knows whether or not the vendor has the part. They don't talk - once Fidelity approves, they wash their hands off it. I will not renew with this bogus, crappy company.

Terrible company practice - stay away if possible. At this point, I will expressly request a different home warranty provider if I purchase another home. Having Fidelity National is actually worse than having no warranty at all for new homeowners. It's likely the parts in your home degrade over time, and the "warranty" program from Fidelity National is unable to remedy common issues on a technicality. In my scenario, some of our shower valves had some screws fall out during the time they were installed in the house to the time I closed. This rendered the valves inoperable by our guests; with one almost burning themselves when hot water decided to pour out of the shower unexpectedly.

Fidelity denied my claim for A/C repair because it said the A/C is covered under the Manufacture warranty which is incorrect. The manufacturer warranties parts and labor for one year, parts only for 5 years. The unit is 3 years old. Fidelity said they would not cover the labor portion of the repair even though their contract states "...covers any other components of the product which are specifically identified and covered in this service contract and which are not covered by any other contract, warranty or insurance policy." The coil specifically identified in Fidelity's contract as a covered part is no longer under manufacture labor warranty and so the labor to install that part should be covered by Fidelity. My request to speak to a supervisor was denied. This is not the first incidence of Fidelity denying a claim on a flimsy technicality.

Seriously listen to the reviews below. This company is completely fraudulent. Even having technicians come out and "assess" the AC unit fraudulently. How can you diagnose an AC problem standing 5 feet away from the unit and never actually looking at it, the thermostat or other parts? Amber (The only supervisor) in authorization - was so incredibly rude, she literally yelled at me, was even more hostile than a hungry badger. She was VERY unhappy when I told her that the call was being recorded and became even more hostile. She interrupted by screaming at me asking "if she could finish" when I was trying to ask a question about what she had just said.

Called for service for my A/C unit blower wasn't working, they sent a repairman to fix it, he did but after he left air wasn't coming out all the vents, called the company back. They charge me another service charge, even though the first guy didn't complete the job. The next guy came out after 4 days and said that the unit was working. As for the issue of the air not flowing he said he would report it and they will send someone else out to check the problem. 2 days later I got a call from the office, said that the unit was too small for my house, my response was it blew fine for two years and now it's not, I just want it to work the way it did the last two years. Also if the unit was too small for the house then why did they take my money and warranty it. Save your money. They will find some way to get out of servicing your stuff..

Frustrating experience with a simple kitchen drain clearance job. Our kitchen sink got blocked. They sent a technician who came and said that a "clean out" costing $450 was necessary, which was not covered by warranty. We had to scramble on weekend to get a local plumber who cleared out the blockage in 20 minutes. We had to pay $175 for it because of weekend. The company insisted I needed to pay $75 for the visit even though the technician did no work and made a wrong diagnosis. When I called the company to dispute the charge, two of their customer service reps hung up on me. The way I look at it, either the technician was incompetent or trying to get extra payment. Both of which are wrong. The least the company could have done is to not charge for the useless visit. It would be a small compensation for the hassle they put us in and the extra money they made us spend.

This Company's home warranty contract is not worth the paper it is written on & if you have their Home Waranty use it for TP. You will get better use of it than trying to use their services.. I have tried to use their services 4 times over the last 7 months of & they have not completed 1 single occurrence that I have filed a claim & Paid the $75.00 Service Trade Call Fee to initiate the repair request. SAVE the $75.00 & use the money to hire your own contractor, service provider or take care of the repair yourself & you will SAVE $75.00 & hours of aggravation.

This company is terrible. Of the times I have called them in the past year (6 or more) they have sent competent people that fixed my issues, maybe twice. They have no way of requesting technicians, it's all random and most of the people they send out are not well trained. So, I waste $75 for a tech to come out and tell me they can't help. I could find better techs on my own for cheaper service fees. Their customer service agents are a joke. They have no empathy and want to stick to their scripts instead of listening to what their customers are saying. Find a different warranty company because this one is crap.

So I purchased our home warranty in Arizona. It has been nothing but problems, I have paid the $75 three times and have had to use my own guys three times. They will not refund my money or reimburse me. No one has called me back and now I might have to get a lawyer. Horrible service.

I used to have a home warranty policy with this company. Awful. Check out the BBB: Over 600 complaints! YELP gives a one-star rating with over 1,100 reviews! Many reviews say they would give NEGATIVE stars if possible. Save your money! STAY AWAY!!!

This company has continuously failed me. 1/10: I called FNHW because my pressure regulator was leaking. They said they would send someone out to fix the issue. They required collecting the $75 fee before even creating the work order and sending a technician, first suspicious note. Typically I pay for services AFTER they have been completed, to ensure satisfactory work service. The technician came out and he took pics and LEFT, stating he would need to order parts and come back. Okay, makes sense somewhat. However, not in line with what FNHW stated when they said they would be sending out a qualified, licensed plumber who would have all the parts to do the repairs on the spot.

I purchased a new home in September, by the end of October my dryer stopped producing hot air, my dishwasher was leaking, the circuit board wasn't working properly, my stove top burner stopped lighting. I contacted Fidelity, 1 inspection later they told me I could not have had so much damage in the time I owned the home. They refused to let me speak to a manager. I reached out to BBB, our sales rep, and our realtor...then had a 2nd inspection. To which they pointed out the exact same problems then came the lies. Fidelity Home Warranty tried to say the 2nd inspector told them we said "it was already broken and never worked" LIE! They flat out lied. I called the inspector to ask if this was true. Because I know those words NEVER EVER came out of my mouth. He said "no" so that means Fidelity is flat out lying in order not to replace my dishwasher. It's been 5 months of a horrible back and forth. They just hope they wear you down and you give up.

I had Fidelity Home Warranty insurance for a year. I only used them for plumbing service. Their plumbing vendor broke my sprinkler valve by mistake and didn’t fix it. From the first call and the insurance was favoring the vendor decision not to fix my sprinkler valve over my request.

***WARNING***DO NOT USE*** I am going to give Fidelity honest reviews by warning family and friends to STAY AWAY! I am a fairly new customer as in minimal claims and Fidelity could not wait to deny my claim of fixing my toilet. They denied it immediately, they spent no time thinking about it or anything. They asked me for my property inspection to make sure there was no recommendations about the toilet and claimed that if it wasn't they would consider fixing it. Lies!!! My realtors warned me that they weren't that good, but the previous homeowner bought the policy, so we had no say so. I am going to spread the word for homeowners to choose smarter. They didn't even call to tell me that my claim was denied, they sent a closed ticket email.

I have two properties under contract with this company and had an extremely bad experience with this company. First property: Tenant reported A/C problem on 5/2018. After I paid $75 for service call, they sent a technician to my place. This technician stated that there were nothing wrong with the AC unit and no further action needed.

This company is absolutely terrible. This company is classless and their conduct should be considered criminal. Do not under any circumstances contact this company for a warranty. You are better off paying for a finding experts yourself, because they certainly do not contract experts. This review may seem too harsh but I assure you it is not.

I had a plumbing issue where the water leaked from the third floor all the way to the garage. On a weekend, we had to get someone to come over quickly to stop the leak. So they only "cut the pipe" and "capped" it to stop the leak. So that we wouldn't be charged the "premium" rate on a weekend. Then I realized that we had Fidelity home warranty, and promptly called them. I described the whole issue, including the cut and capped pipe. So they sent over someone almost certain that it is covered.

I have dealt with several home warranty companies in the last 25 yrs being in real estate. I have never seen any company as horrific as this one. Shame on them. They refused to repair my appliance that was not working properly in the house and call it a pre-existing condition. Such a great excuse not to pay for the repairs. On top of it, they charged the service fee of $75. If you are planning to buy home warranty from this lousy, dishonest unreliable company with the rudest salesperson in Orange County, then do not waste your money. They will not repair a thing. I canceled them the first month, very smart move.

Actually would not even give 1 star if had a choice. The authorization department might not exist. One call today, on hold for over 30 min and had to get back to work. Second call today was told wait time over 30 min. Call FNHW home office, no help said to call the authorization department. Typical insurance co runaround. Ask home office if they were understaffed, person replied NO. Guess they just don't want to service their policies.

Fidelity Home Warranty has refused to fulfill their contractual obligation to fix our refrigerator. They will also not return any of our calls relating to this claim. We have been on hold for over 13 hours over the past couple weeks. They have scheduled nine repair attempts and no service tech has been able to successfully fix our refrigerator. It's now time for Fidelity to perform and replace this appliance. The treatment we have received from our customer service Chris (woman) was disgusting, and rude. We are looking for a full replacement of our refrigerator.

Called them out for a problem with the refrigerator. The technician came out and claimed the problem was that the door wasn't closing properly because the drawer was partially out and preventing the door to close. A few weeks later, still having the same problem and I was sure the door has been closed. Called for a technician to check it out again, within the 30 day period. They came out, now they say it is a compressor that is intermittent and needs to be replaced. However, they are charging me for 2 service calls.

I would give them no stars if possible. Long story, so bear with me... I called them on a Tuesday in July for A/C repairs. The company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages)). I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a 25 minute wait to speak to someone!

The first incident was a washer and dryer--both broken after close of escrow. The company sent took months to effect the repair, stood me up multiple, multiple times, told me the machine could not be repaired, and then called after I had replaced it saying the original washer could have been repaired and I was wrong to have accepted the verbal report of the technician. When I complained to Fidelity and noted that the Yelp reviews were abysmal on this company, their response was "Those reviews are often biased and we will continue to use this provider" (!!!). This most recent event was a broken spa--spent 45 minutes on hold to get hold of Fidelity after the repair company abruptly cancelled, received authorization up to $700, then was told today that the repair is not covered. Great support Fidelity. Will NEVER recommend this company to our clients.

They hire the worst contractors; it took 5 weeks to get my toilet repaired, the plumber had to come out four times before he finally got it fixed. Now I am trying to get my A/C repaired; put in the request 3 weeks ago, and I'm still waiting. When I call to try to get a status update, the hold time is over an hour! Worst customer service ever.

I have requested to have my air condition repaired on July 1, 2018 and today is July 25th and still waiting. Made numerous calls to the service and authorization department and they act like all is well and the serviceman will call ASAP. I have agreed to make the co payment and service fee and yet my AC serviceman is still waiting for them to authorize the repair. I have had other Home Owner's warranty insurance companies in the past and this company is by far the worst!!!

Broken dishwasher drain pump. Tech came out and assessed. I heard nothing for days. Had to call any time I wanted an update. Lots of back and forth with the service vendor; tech's notes weren't clear. A MONTH LATER finally just told them I wanted to cash out because of how incompetent they are. I'm glad my dishwasher pump which has been running continuously for a month didn't burn up, catch fire and burn my house down with my dogs inside. EVERY time I called it was a 20+ minute wait. HORRIBLE HORRIBLE HORRIBLE. This company should be EMBARRASSED.

I have had Fidelity for many years and have had great experiences...until now. Their authorization department is way behind and I need a new compressor for my air conditioner in July. I was told that the purchase order would be expedited and that has not been my experience. I'm being told that they will get to it when they can and when asked to speak to a supervisor I was told they will call me when they have time. What? I have small children and it's supposed to be over 100 degrees and no one can tell me when Fidelity will send the p.o. to the vendor to order the part. I'm very disappointed and will no longer be recommending Fidelity to my friends. Their customer service today was horrible!

Fidelity was notified on May 24th, 2018 that there was a problem with the air conditioner. Today is June 27th. As of today, now, 4:54 pm, I still do not have a date as to when they will be fixing the problem. The house in question is in Sedona Arizona where the temperatures have reached 103 degrees. Inside the home it has been over 90 degrees. Because Fidelity has not done their part, by taking care of the problem in a reasonable time, my tenants, occupying the house, were forced to go to a hotel, and had to tell their guest, their grandchildren, to go back home to California. In my opinion this beyond unreasonable. Both myself and my tenant are at our wit's end. I have spoken to several managers. It is clear to me that they simply do not care. Disgusted with Fidelity.

I placed a service call for garage door - the springs and the pull-wire broke and needed replacement. Only mechanical parts. All electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand GENIE.

If I could give this company a zero I would! I have never seen a company so horrible in all of my days of working in Real Estate and investing! We own a rental with tenants that have had problems with their dishwasher for two years now. The technicians keep coming out to "fix" it along with several 60.00 service fees. By the way, after the year contract is up, and is renewed, the service agreement apparently starts over. After several phone calls to the company letting them know that I didn't feel that "repairing" the dishwasher for a few hours before it stops working again is NOT a repair. The dishwasher obviously is not repairable and needs to be replaced. When they still refused to replace it, I let them know this was unacceptable and we would need to start looking into other companies for our 3 rentals if they would not replace the dishwasher. I spoke with the supervisor and the next thing I knew they cancelled all future appointments for the dishwasher stating that we were looking into other companies so they refuse to do any more work for us! I am mortified and will be writing complaints to the BBB, as we'll as YELP. If you are looking into home warranty companies this is not the one! !

I had gotten a home warranty from fidelity national. First had a gas leak. They sent someone that did not know where the leak was. Then I call them the same day for them to send me someone experienced. They told me to wait 4 days for them to get the okay on gas leak. So I had to have the gas fix and pay for because it was very dangerous. They don't want to pay for them.

This insurance company has been providing me with coverage since 2005. They have all the information in regards to what the house contains inward and outward with detail. In May 2007 I renewed my policy and discovered that they have been applying coverage for a pool, so I have been paying extra for a pool that is non existent. They made a mistake by applying a pool coverage charge.

On 4/13/07 Fidelity National Home Warrantee Co (FNHW) delivered a black dishwasher that I did Not order and now they said they will not exchange it for the color (Bisque) that I ordered. Over the past few months I sent several emails to FNHW which specifically stated the dishwasher must be in the color Bisque which is a light tan/cream color. FNHW had a company deliver the dishwasher to my house and leave it on my porch in a box when I was not home. Since it was in a box, I could not see the color. The appliance repairman took the old dishwasher out before the new dishwasher was opened from the box. Then the new dishwasher box was opened and installed. FNHW is now telling me that I am stuck with the black dishwasher because as soon as it is delivered in the box there are no exchanges and no returns. This is extremely unfair since I have proof I asked for the dishwasher in Bisque (Not black).

Purchased a contract for home buyers in May per escrow. Buyers escrow fell through. Called to cancel contract. Per their contract, it IS cancellable if escrow falls through. To date, I have faxed the appropriate escrow documents to them three times and made eight phone calls, all being promised to credit me the $330.00 I had paid. Recent phone calls implied that too much time had expired since contract purchase. I have been contacting them since the escrow fell through, and they have done nothing about it. All supervisors have not responded.

It was raining on Saturday 12/29 and I woke up to find water dripping down from the light in the kitchen. I called my home warranty company and told them of this problem. They sent out a plumber who ripped a hole into our ceiling and couldn't find the leak. He then ripped another hole in our ceiling in a different area and still couldn't find the leak, but told us that it was coming from the hot water pipe from the upstairs shower. He said he couldn't get access to it from the two holes he had already cut and proceeded to cut yet another large hole in my cabinet wall. Still he said he couldn't get to the leak and he would have to get to it from the outside and he would have to cut a hole into our house from the outside.