Fidelity National Home Warranty Reviews

We have had Fidelity for a few years and will not be renewing. Customer service is horrible and it's a fight to get any claim fixed. We have not been impressed with the service providers that Fidelity contracts with and more than once they have had to come back to fix their work.

The worst experience. I will not renew my contract. Although my contract does not expire till 4/2026, I will not use any service by Fidelity. I’d rather pay for any repairs out of my pockets. Avoid this company at any cost.

Would not refund service fee ($65) for work not completed by original repair company for a dishwasher repair. Would not pay for repair by company I found (per their instructions) because I threw away small broken plastic parts. Customer service was one of the WORST that I have ever encountered.

Very bad customer services, agents are unprofessional, denied covered parts and extensively delay services. Always come up with very high, unexpected cost for customer. It’s a totally bad choice to go with Fidelity National Home Warranty.

Stay away. I asked to speak to a supervisor. Was told they'd call back in 20 minutes. They never did so I called 3.5 hours later and the new agent said the agent who said he'd call me in 20 mins - his notes didn't mention promising to call me and instead bragged that he talked me out of needing a supervisor. They don't honor their own terms of service, it's been a total nightmare.

Absolutely atrocious experience with this company. Had issues with our fridge/freezer, so they sent a repairman. We had to defrost the entire unit for 36 hours, so lost all of our groceries. (Loss of groceries are not covered - it's in the fine print.) Fine - we'll get the fridge fixed, right? WRONG. Within a month, the same issue occurred. Sent another repairman from a different company. Had to defrost and lost everything AGAIN. Third time with the SAME issue in the past six months and they want to send ANOTHER repairman from a different company who, wait - you guessed it - needs us to defrost the entire unit AGAIN. With the cost of the plan ($655), each $90 service fee, and loss of groceries, we could've bought a brand new and BETTER fridge.

BEWARE! After over 10 years of coverage for 2 of my homes, they have changed their sales and service to some external agency, probably based in Latin America based on their language skills. They keep denying my claims after the handle on my appliance fell off, claiming abuse even though the device had been repaired earlier and is over 7 years old. Repeated calls to their agents and managers have achieved nothing and they keep repeating their script with parroted lines, unable to carry a simple conversation that helps customers instead laying the blame back on me. Please avoid them at ALL cost!

Despite calling the company to correct the name on my account it still persists with my daughter's name instead of mine. I am at a loss as to how to turn too. Now as I prepare to send this on, the website isn't working.

Cannot get any lower than 1 star...Not sure why the BBB is giving them a good score - interesting as I thought they were there for the partial protection of the consumer. Bought a home...Received the warranty and the stove went out - first complaint file in March 2025 - it is now May 2025. They want to replace with the cheapest stove from Lowe's even though we asked for an upgrade and we are willing to pay the difference..."Nope. Take the $643.99 or you get nothing." We have tried escalating this issue (we have spoken to Karol, Patrick, Thayli, Sarah, Jose and Diana (Diana is not a professional) and we just keep getting another customer service rep. The same stove that we have now is currently at $2600.00. The stove they wish to install may not fit the new countertop or the fan behind it...Lorna Mello needs to take a hard look at the structure of the company in CA and NV (plus the other shareholders throughout the US) - the name becomes dirty.

Fidelity, has to be the worst home warranty company in the business. I tried calling corporate office. They won't even give you the number. I filed a claim. They took the $95 service fee. No technician dispatched to the house whatsoever and then denied the claim. We called to cancel contract, and they still have not called us back. So unprofessional!!!! They will be the next company to go under with that kind of customer service.

I am shocked and deeply disappointed by the dishonest and unethical behavior of Fidelity National Home Warranty. I was APPROVED IN WRITING for a $1,000 reimbursement for a major repair – after they received and reviewed the contractor’s diagnosis. I completed the repair, submitted the final report as requested… and then they arbitrarily decided to reimburse me only $500. No explanation. No transparency. Just a blatant breach of trust.

They sent a technician to fix my washer who spoke no English, did not understand that the machine needs to run to leak, and left without fixing anything. He did no diagnosis and filed a report with Fidelity Home Warranty saying there was no technical failure. They refused to send another technician and I’m out $90 for the call. Terrible service. Useless. Don’t waste your money.

FNHW is terrible at working with their referrals. I submitted an online claim for a dryer that wasn't working properly. The referral fee was immediately taken on the Saturday. I didn't receive a referral until the next Monday and it was for a technician to arrive 9 days later after that. The repair company did not return phone calls twice. This is unacceptable. When I called FNHW to request another company, there was a lot of push back "we can't change, etc..." After several phone calls including a call back from a manager, I got another company. The next company came out the next day and resolved the issue. FNHW does NOT advocate for homeowner clients with a claim, you have to really push hard to get what you expect from the contract. March 2025.

I’ve had the absolute worst experience with Fidelity National Home Warranty. My furnace has been broken for over three months, leaving my three kids and I freezing cold in our own home. Fidelity sent a contractor who wrongly diagnosed the issue, claiming my air ducts needed cleaning. I told them repeatedly the furnace itself was the problem, but they insisted they only trust their “licensed contractor.” Out of desperation, I paid $1,000 to clean the ducts, even though I knew it was unnecessary — and sure enough, the furnace still didn’t work. After more calls and wasted time, Fidelity told me to hire my own contractor and they’d reimburse me.

I do not recommend this co or their services. They don't pay for anything. They charge you a service call fee and then don't send anyone because they say no one available in my area and that I had to find someone to look at problem myself and yet still charged me the service fee.. The claims person yelled at me several times on phone .. So unprofessional.. Horrible experience!!!!

I spent a good amount of time weighing the pros and cons of home warranty providers. I decided to go with Fidelity and am glad I did. I have found, so far, that the customer experience is excellent. This company works a lot like traditional insurance, where you have an agent and contact them to get set up. There is no "internet application." This is a good thing, as you can ask a lot of questions before buying. I found the offering to be competitive and the agent explained the various benefits including when it makes sense to add different "riders" to the warranty. I've already taken advantage of one of the services they offer - a garage door tune-up and that process took about 3 days from initiation to completion.

Our furnace was found to have multiple failures causing carbon monoxide leaks. Service company sent as their eyes to identify problems recommended new furnace replacement. It was approved, 4 days later it was denied after Fidelity lost paperwork. Their reasoning was 1 item under warranty. There is still 4 items of failure with leaks. If you choose Fidelity have your WILL up to date. They choose money over customers.

They won’t fix my water heater. I had an oven problem which they wouldn’t work on and made us go through the holidays without an oven. Very poor service. I won’t renew and would never recommend this company.

We have used this home warranty company for 4 years, and our 25 year old furnace has had several issues and we have had 4 open tickets for this. The first time it broke was in the middle of an ice storm and we were without heat while this warranty company dickered with the repair company over the repair. Today, I am sitting in my home while night time temps are in the 20s for day #13...Almost two weeks with no heat. The repair company says no part is available and the furnace needs replacing and the warranty company just says they are waiting on submission from the repair company. This warranty company makes no effort to get your issue resolved. Plan on hand holding and calling daily every step of the process to get your repair.

I have had nothing but customer service complaints. I tried calling customer service and they are not from the US. They can barely communicate with me. I have gotten to the point that I record all my phone calls with them. I paid for a premium plan and have been more and more agitated with this company. I will be renewing my contract with another warranty service.

We have had Fidelity National Home Warranty for two years now. We have had three items that needed repair and we opened a ticket for and paid the $75 service fee. All three of those items were unresolved by them. We were let down 100% of the time we attempted to use them. We will not renew this year. When our A/C unit went down, they approved us to go to an outside source for repairs since their company stated they would be two weeks to arrive for our A/C unit repair in 106 degree heat.

Denied claims for bogus reason. When you ask to talk to a manager they either tell you sure and hang up, or tell you a manager will call you back and never does. Our washer stopped working, they the claim because they decided it was overloaded without any proof. This is normal wear and tear and denying it is crazy. We feel we have been scammed by these people.

Just bought a new home with an old leaky water heater. Took out the warranty that was given to me. No phone number on it or information on how to contact them. Then someone who was obviously not in the US asks if there is a warranty on the heater. I bought a used home. The seller purchased this warranty with Fidelity. I didn't buy the water heater which is obviously far from new and have no warranty from a purchase.

Worst home warranty company we had over the past years. Charging for services that hadn't been requested. Customer service will refer you to the California department of insurance if you don't like something other than take the case seriously. Read between the lines all the "small print " before signing the agreement with them.

The Fidelity National electrician came out to put in a ceiling fan. Without doing any work, he determined that the existing framework would not support a fan, and he promptly left. We hired a second electrician who determined that there was not a problem and that we had been given bad information. He installed the fan with no problems. We went back to customer service and asked for a refund. All we got was a huge runaround and a refusal to refund our payment of $85.

Worst customer service ever. They put work order for a repair on hold for payment. I paid. Emailed them the payment receipt & day later the work order is still on hold. It defeats the purpose of home warranty when they can’t fulfill your work order.

We called Fidelity to service the water heater in my son’s townhouse. The plumber Fidelity sent, Bear Plumbing & Rooter, claimed the water heater had a missing part. He noted that in his report to Fidelity. On the basis of his report, Fidelity denied the claim. My son and I both called Fidelity to ask for an explanation. My son was told because there was no proof the previous plumber left the part off, the claim was denied. When I called, the representative, Lea, told me our present water heater (which Fidelity had installed seven years ago) was seven years old. I asked her if there was a missing part then, didn’t she think it was odd that it worked fine for seven years without it.

I have been a long time customer and went a number of years without filing a claim. Recently, I have filed claims and been extremely dissatisfied with the wait times. If you want to speak to someone, select "sales" and someone will pick up. Web interface for payment is very poor. Company has a rigid policy regarding prior authorization with no flexibility. I am in the process of searching for a better company. When I started with them, there were hardly any review, but 1.2 speaks for itself.

This the the worst home warranty company out there. They sent someone to my house to find a leak in my plumbing and did a terrible job in breaking through my drywall and completely tore my walls and ceilings. They told me that that is not covered and they would offer me a small $170 offer to repair my drywall. Would cost way more than that. This is not what I call a warranty. I would never recommend anyone go with Fidelity for their home warranty. Find another warranty company as you might as well not have a warranty if you go with FIDELITY HOME WARRANTY!!!

Fidelity National Home Warranty is a scam. We had a major problem with our fridge, and they were supposed to replace the part. They stalled on us and told us we have to wait indefinitely, which could last over a year! All they can offer is a payment check to find the part ourselves, but the fridge servicer already told us the part is no longer being manufactured! DO NOT BUY THEIR WARRANTY! THEY ARE A SCAM!

My experience with Fidelity National Home Warranty has NOT been good. I recently purchased a used home and felt a warranty would be an effective way to protect my investment. Within a week after closing the AC was not functioning properly. I contacted Fidelity to start the process of repairing the air conditioner and requested emergency service as the home is in Arizona and it was summer (triple digit temperatures). I paid the $85 deductible that would allow Fidelity to contact a local AC repair company. The company showed up two days later and unplugged the AC unit as it had "iced up" and needed to thaw. They came back the next day and plugged it in after it had thawed, and deemed the problem solved. Not so. The unit iced up again and was not blowing refrigerated air.

It's been a nightmare, stay away from this Warranty Company. Seriously move on and search for another one, there are so many out there so don't bother with them, you will regret it. They had technicians that did not care to work with you and it was on their terms or move on. It is such a cold non customer service friendly. They don't care about you as a customer. Nightmare, disaster. Move on

AWFUL. How is this company still in business? I wish I could give zero or negative stars. They go to extreme circumstances in order to invalidate your claim, and they make it intentionally difficult to reach a person and get an update on your claim during the process. Absolutely terrible experience, one which cost me more money and suffering due to how they dragged their feet. I cannot possibly overstate my disgust and contempt for this immoral company, Fidelity National Home Warranty.

If I could give this company zero stars I would. My very first claim with them has been a complete disaster, with them hiring a plumber that has a very low rating themselves. Fidelity National is refusing to cover my water heater despite having no issues taking my money for the deductible or the annual fee. They are saying because the parts are under the manufacturer's warranty they are not required to cover the labor, which will cost me several hundred more dollars, and are refusing to refund even my $90 deductible. Their customer service is atrocious and they refuse to do anything to keep their customers and would rather save a few hundred bucks by refusing to provide the service their customers pay for.

I had a bad wire in my kitchen that needed to be replaced. Fidelity sent an electrician that couldn’t figure out the problem and said it just wasn’t covered. After calling the electrician to force them back they agreed that it was probably covered but I needed to provide access for them to work. Opened access so they could work and called Fidelity who denied the claim because they chose to interpret the issue in their favor. Got another electrician to come out and they fixed in two hours. I spent around 6-8 hours trying to get Fidelity to fix this. What a scam.

If I could give 0 stars I would. They’ll gladly take your money but anything you try to make a claim on they’ll deny it. Call center is located in foreign country and representatives are hard to understand. DO NOT purchase anything from them.

Best way to describe this company, is they could care less and take their sweet time. We have AC wall units and the unit outside that runs them went out. They sent a company and upon arrival, they found out we had wall units and explained that they do not work on those. FNHW then assigned it to another company and thankfully, my wife called that company first and verified that they also do not work on these.

I have had Fidelity for over 7 years. And the service has been great. We live in a fairly old condo, and they have replaced our water heater, our heating and air unit, garbage disposal, and recently our dishwasher. They gave me money for a new dishwasher, and I purchased a new dishwasher at Costco for $200 dollars less than the money that I was given. Costco includes installation and removal of the old dishwasher. Whenever I get a call, the problem has always been resolved within one or two days. I have no reason to Know why all the other reviews have been so bad.

It is appalling how this company does business. This is my second experience with them and will be the last. I will be changing home warranty companies. First was dealing with a thermostat that I finally went out of pocket to another vendor to get it fixed. This time is a refrigerator issue that is taking over a month and I am now being told parts have just been ordered. The worst part about it, every time I speak with someone at the company, nobody wants to take accountability. I cannot express enough, do not use this company as for your home warranty. You will be disappointed.

If I could give a zero. I would. We got this policy on our newly purchased home. Called to request the lock changing service. It was denied because we didn't have keys to all the locks. I ask if there was an exception for when you've just bought a home, adding that I could provide closing documents. I was told, no. We called another company to change our locks. 4 days later I called about a suspected gas leak and was told that the policy hadn't been funded by the escrow co. yet. I was told that we needed to give it 48 hours. Once again, we asked about an exception, considering the urgency. Once again we were told no, but in they requested that we pay an $85 service fee. We didn't. We ended up calling the gas co. who came out within 20 minutes and fixed, what we now know was, an actual gas leak.