Fidelity National Home Warranty Reviews

We have been with Fidelity for about 5 years and have noticed in the past year or so that customer service has definitely gone down. About 2 months ago we had an actively leaking toilet. I could not get the water to turn off and contacted Fidelity immediately. It took more than a week (while toilet is still leaking) to get someone out to fix it. Right now we have a leak (yes, it’s an old house) under our kitchen sink. We called them Tuesday (4 days ago)… still leaking. We live in Yuba City, CA and they always send someone from Sacramento which is 40 minutes away. We will be ending our contract when it expires.

I have been a Fidelity National Home Warranty customer for nearly 20 years. My recent claim has been mishandled from start to finish. Fidelity classified this claim in writing as a return visit under the 30 day warranty provision, meaning no second service fee should apply. Despite this, I was billed again and my coverage was impacted. Their contractor misdiagnosed the HVAC issue twice, failed to repair a non functioning furnace, and did not communicate with me. I ultimately paid out of pocket for an emergency controller replacement, which fixed the problem immediately. This was a covered repair that Fidelity’s vendor was unable to diagnose or resolve.

DO NOT GET FIDELITY HOME WARRANTY!!!. There have been significant and concerning changes to this company’s contracts and customer service over a relatively short period of time. We have used this company in our homes for many years and have historically been satisfied with their services. However, the most recent renewal notice states that the company may replace covered items with significantly lower-quality alternatives. In addition, they are now denying services that were previously included under a “lifetime warranty.” A clear example is Delta Faucets, the company now refuses to service or replace them. These items come with a warranty on the product but not the service of replacements. These changes represent a substantial departure from the terms and expectations under which we originally contracted. We have since left Fidelity and have home warranty with a company that still aligns with proper home warranty.

Terrible!! I just purchased a home with this warranty and am sooo disappointed. They will do anything to deny a claim. The reviewers work together to record calls and twist/dispute every word you say.

I’ve been a customer for 8 years. Recently had the garbage disposal replaced and it was installed incorrectly, leading to a water leak under the sink. Because it had 2 days over the “warranty period”, they wouldn’t do anything to remedy the issue and wanted me to spend $100 to submit a new work order! No, thanks. Now canceling my contract and they’re charging a $50 “admin fee”. What a ridiculous company…

I purchased my home and, on the day of closing, both garage door openers were functioning properly. Three days later, they continued to operate without issue. However, the following day, one of the openers ceased to function. When I contacted the company to request a service call, my claim was rejected based on the way I allegedly answered their questions. I was told that I had stated the opener had never worked and that I had prior knowledge of its failure, which is entirely inaccurate and illogical. Such a claim makes no sense, and it is unreasonable to assume that any customer would make such a statement.

If I could give no stars, I would. I have had a multi-month ordeal (July 22nd to November 11th) that demonstrates a sustained pattern of poor customer service and a failure by Fidelity National Home Warranty. As the homeowner I was forced to act as a full-time claim manager, spending countless hours navigating an unhelpful, hostile, and bureaucratic process. From the initial unwarranted denial and aggressive agent behavior to the assignment of incompetent and non-compliant vendors, the company failed at every step to provide the covered service. An overall experience that strongly suggests FNHW created a process specifically designed to exhaust and dissuade homeowners from successfully completing a valid warranty claim, effectively avoiding the cost of repairing the A/C unit that was urgently needed in the extreme Arizona heat.

I called in with a dishwasher leak and a exhaust fan over my stove, not working. They came out, said they would order the parts to be out in a week to fix them, they came out, fixed the dishwasher and told me they don't know anybody that will work on my unit, my fan. So I finally had to pay someone to come out and tell them that the fan was bad, which they already had someone come out and realize that, and they told me to find my own contractor to work on it, I'm not doing their job, I paid you to do that. So they sent 2 guys out here with a new fan to replace it. Rip, my old fan out of the out of the ceiling. Cut the wire, the power wire, said the new fan won't fit, walked out with my old fans. Left the new fan on my kitchen floor in a hole in my ceiling with a wire hanging out of it live. I don't know what kind of ** these people are, but if this doesn't get resolved within a day or 2. There's litigation on the way.

Have had FNHW for 7 years. Never had an issue until recently. Denied claimed due to us working on the system to make sure we didn't have water damage, since they were having issues with their payment systems. Had to pay twice, and wait for refund, they denied they received payment, even after I showed them they had received both payments from my bank. Sent out tech service 5 days later. Then denied coverage due to system being worked on.

Horrible responsiveness to a microwave replacement issue. I have had FNHW coverage since I bought the home in 2021 and every year their price has increased at least $100-$150 and service calls increased on average $15 each year. It has taken SIX WEEKS and counting (still not resolved) and originally their customer service rep claimed a part needed to be ordered and it was with the "purchasing department" and they couldn't transfer me over to them. I asked to speak to a manager that called back, I missed the call and they failed to leave a message or follow-up. This has happened FOUR TIMES in the last 3 weeks and now they say they might have to replace it altogether. Unprofessional responsiveness and customer care.

Fidelity home warranty is a rip off!! They provide a so called “warranty” that doesn’t cover anything!! I’ve been in my house for a month and have had 2 issues, live wire and a leak. Not covered, what????

Made a trade request for some plumbing. Never showed up. Even paid the $90 dispatch fee. Completely unbelievable. Calling up their help line and they just provide some generic answers such as waiting for longer even though it's been a week. I looked up the rating of their service providers, and it is also 1/5 with hundreds of reviews. I just went off on my own to find a plumber. Do not buy this insurance.

I don't understand how this company stays in business. Well I do, but it's for all the wrong reasons. How they can never even come out and examine a place before issuing a warranty, then deny a claim because of an "existing condition", or "poor maintenance" when they have no way of knowing if either is true. I'm done with their scam and feel they should be investigated for fraud.

Disappointed and frustrated that the few times we’ve reach out to home warranty for support they declined coverage. It makes question what the point of their service is if they are just to try and deny requests for the littlest things.

My experience with Fidelity National Home Warranty is the worst experience I have ever had. They delay the service calls for weeks, just hoping you go away I suppose, because in the middle of summer with 100-degree days, they put no emphasis on the expedience needed in the air conditioner service. I will never use them again. Would highly recommend you use another home warranty service. It has now almost been a month, and we are no closer to getting this resolved than we were on day one. Buyer beware! This warranty came with the purchase of the home last September. Never use this company.

My experience with Fidelity Home Warranty has been terrible. When my water heater failed, I learned the warranty is basically useless. Because the unit was still under the manufacturer’s warranty, Fidelity refused to cover anything—not even the labor. The manufacturer took care of the part, but I was still stuck paying $650 out of pocket just for installation.

My experience with Fidelity Home Warranty has been deeply disappointing. The company consistently fails to meet even basic standards of customer service or warranty support. Reaching their customer service department is an ordeal — long hold times, repeated transfers, and little to no follow-up when assistance is requested. Representatives often provide vague or conflicting information, making it nearly impossible to resolve an issue efficiently. As for the warranty itself, the coverage is unreliable. Claims that should reasonably fall within the stated policy are frequently denied on technicalities, leaving homeowners without the protection they believed they purchased. On the rare occasions that a claim is approved, response times for scheduling repairs are excessively slow, and the contracted service providers are often unprofessional or unprepared to complete the work effectively.

I have had Fidelity Home Warranty for two years (came with the purchase of my new home) and I did not renew. I used Fidelity for plumbing services and their contacted plumbing companies are terrible specifically J Walton Plumbing and Happys Plumbing. I ended up paying $240 on top of my Fidelity $85 fee to have a "real" plumber come out and fix the poor workmanship from these plumbing companies. When you call Fidelity to report a problem, you will get the run around with long wait times. I cannot recommend this company!

There are not enough characters available to explain how bad this company is. But... Our AC broke, they sent a guy out who recommended to Fidelity that it be replaced. They wouldn't take his recommendation even though they sent him to do the repair. Instead, it took over two months to get a replacement part (which they ordered the wrong part twice. Tried to blame the repairman for their mistakes). Zero communication efforts by either company. Just a bunch of finger pointing. We had several appointments schedule for the repair and no one called or showed up. Again, more finger pointing.

Our realtor purchased the FNHW policy for us. He did it with the best of intentions; however, FNHW is a scam. We returned home from a trip to find that our refrigerator water line had leaked. Long story short...FNHW did send out a repairman and a plumber; but they couldn't do the work because our contract says that FNHW does not provide "access" to the back of the refrigerator. How do you get to the back of the refrigerator if you don't pull it out from the wall. Save yourself a lot of agony... Just contact your state insurance commissioner and ask that they look into this organization. There are hundreds of complaints about this company online.

We have had Fidelity for a few years and will not be renewing. Customer service is horrible and it's a fight to get any claim fixed. We have not been impressed with the service providers that Fidelity contracts with and more than once they have had to come back to fix their work.

The worst experience. I will not renew my contract. Although my contract does not expire till 4/2026, I will not use any service by Fidelity. I’d rather pay for any repairs out of my pockets. Avoid this company at any cost.

Would not refund service fee ($65) for work not completed by original repair company for a dishwasher repair. Would not pay for repair by company I found (per their instructions) because I threw away small broken plastic parts. Customer service was one of the WORST that I have ever encountered.

Very bad customer services, agents are unprofessional, denied covered parts and extensively delay services. Always come up with very high, unexpected cost for customer. It’s a totally bad choice to go with Fidelity National Home Warranty.

Stay away. I asked to speak to a supervisor. Was told they'd call back in 20 minutes. They never did so I called 3.5 hours later and the new agent said the agent who said he'd call me in 20 mins - his notes didn't mention promising to call me and instead bragged that he talked me out of needing a supervisor. They don't honor their own terms of service, it's been a total nightmare.

Absolutely atrocious experience with this company. Had issues with our fridge/freezer, so they sent a repairman. We had to defrost the entire unit for 36 hours, so lost all of our groceries. (Loss of groceries are not covered - it's in the fine print.) Fine - we'll get the fridge fixed, right? WRONG. Within a month, the same issue occurred. Sent another repairman from a different company. Had to defrost and lost everything AGAIN. Third time with the SAME issue in the past six months and they want to send ANOTHER repairman from a different company who, wait - you guessed it - needs us to defrost the entire unit AGAIN. With the cost of the plan ($655), each $90 service fee, and loss of groceries, we could've bought a brand new and BETTER fridge.

BEWARE! After over 10 years of coverage for 2 of my homes, they have changed their sales and service to some external agency, probably based in Latin America based on their language skills. They keep denying my claims after the handle on my appliance fell off, claiming abuse even though the device had been repaired earlier and is over 7 years old. Repeated calls to their agents and managers have achieved nothing and they keep repeating their script with parroted lines, unable to carry a simple conversation that helps customers instead laying the blame back on me. Please avoid them at ALL cost!

Despite calling the company to correct the name on my account it still persists with my daughter's name instead of mine. I am at a loss as to how to turn too. Now as I prepare to send this on, the website isn't working.

Cannot get any lower than 1 star...Not sure why the BBB is giving them a good score - interesting as I thought they were there for the partial protection of the consumer. Bought a home...Received the warranty and the stove went out - first complaint file in March 2025 - it is now May 2025. They want to replace with the cheapest stove from Lowe's even though we asked for an upgrade and we are willing to pay the difference..."Nope. Take the $643.99 or you get nothing." We have tried escalating this issue (we have spoken to Karol, Patrick, Thayli, Sarah, Jose and Diana (Diana is not a professional) and we just keep getting another customer service rep. The same stove that we have now is currently at $2600.00. The stove they wish to install may not fit the new countertop or the fan behind it...Lorna Mello needs to take a hard look at the structure of the company in CA and NV (plus the other shareholders throughout the US) - the name becomes dirty.

Fidelity, has to be the worst home warranty company in the business. I tried calling corporate office. They won't even give you the number. I filed a claim. They took the $95 service fee. No technician dispatched to the house whatsoever and then denied the claim. We called to cancel contract, and they still have not called us back. So unprofessional!!!! They will be the next company to go under with that kind of customer service.