Fidelity National Home Warranty Reviews

Fidelity home warranty is a rip off!! They provide a so called “warranty” that doesn’t cover anything!! I’ve been in my house for a month and have had 2 issues, live wire and a leak. Not covered, what????

Made a trade request for some plumbing. Never showed up. Even paid the $90 dispatch fee. Completely unbelievable. Calling up their help line and they just provide some generic answers such as waiting for longer even though it's been a week. I looked up the rating of their service providers, and it is also 1/5 with hundreds of reviews. I just went off on my own to find a plumber. Do not buy this insurance.

I don't understand how this company stays in business. Well I do, but it's for all the wrong reasons. How they can never even come out and examine a place before issuing a warranty, then deny a claim because of an "existing condition", or "poor maintenance" when they have no way of knowing if either is true. I'm done with their scam and feel they should be investigated for fraud.

Disappointed and frustrated that the few times we’ve reach out to home warranty for support they declined coverage. It makes question what the point of their service is if they are just to try and deny requests for the littlest things.

My experience with Fidelity National Home Warranty is the worst experience I have ever had. They delay the service calls for weeks, just hoping you go away I suppose, because in the middle of summer with 100-degree days, they put no emphasis on the expedience needed in the air conditioner service. I will never use them again. Would highly recommend you use another home warranty service. It has now almost been a month, and we are no closer to getting this resolved than we were on day one. Buyer beware! This warranty came with the purchase of the home last September. Never use this company.

My experience with Fidelity Home Warranty has been terrible. When my water heater failed, I learned the warranty is basically useless. Because the unit was still under the manufacturer’s warranty, Fidelity refused to cover anything—not even the labor. The manufacturer took care of the part, but I was still stuck paying $650 out of pocket just for installation.

My experience with Fidelity Home Warranty has been deeply disappointing. The company consistently fails to meet even basic standards of customer service or warranty support. Reaching their customer service department is an ordeal — long hold times, repeated transfers, and little to no follow-up when assistance is requested. Representatives often provide vague or conflicting information, making it nearly impossible to resolve an issue efficiently. As for the warranty itself, the coverage is unreliable. Claims that should reasonably fall within the stated policy are frequently denied on technicalities, leaving homeowners without the protection they believed they purchased. On the rare occasions that a claim is approved, response times for scheduling repairs are excessively slow, and the contracted service providers are often unprofessional or unprepared to complete the work effectively.

I have had Fidelity Home Warranty for two years (came with the purchase of my new home) and I did not renew. I used Fidelity for plumbing services and their contacted plumbing companies are terrible specifically J Walton Plumbing and Happys Plumbing. I ended up paying $240 on top of my Fidelity $85 fee to have a "real" plumber come out and fix the poor workmanship from these plumbing companies. When you call Fidelity to report a problem, you will get the run around with long wait times. I cannot recommend this company!

There are not enough characters available to explain how bad this company is. But... Our AC broke, they sent a guy out who recommended to Fidelity that it be replaced. They wouldn't take his recommendation even though they sent him to do the repair. Instead, it took over two months to get a replacement part (which they ordered the wrong part twice. Tried to blame the repairman for their mistakes). Zero communication efforts by either company. Just a bunch of finger pointing. We had several appointments schedule for the repair and no one called or showed up. Again, more finger pointing.

Our realtor purchased the FNHW policy for us. He did it with the best of intentions; however, FNHW is a scam. We returned home from a trip to find that our refrigerator water line had leaked. Long story short...FNHW did send out a repairman and a plumber; but they couldn't do the work because our contract says that FNHW does not provide "access" to the back of the refrigerator. How do you get to the back of the refrigerator if you don't pull it out from the wall. Save yourself a lot of agony... Just contact your state insurance commissioner and ask that they look into this organization. There are hundreds of complaints about this company online.

We have had Fidelity for a few years and will not be renewing. Customer service is horrible and it's a fight to get any claim fixed. We have not been impressed with the service providers that Fidelity contracts with and more than once they have had to come back to fix their work.

The worst experience. I will not renew my contract. Although my contract does not expire till 4/2026, I will not use any service by Fidelity. I’d rather pay for any repairs out of my pockets. Avoid this company at any cost.

Would not refund service fee ($65) for work not completed by original repair company for a dishwasher repair. Would not pay for repair by company I found (per their instructions) because I threw away small broken plastic parts. Customer service was one of the WORST that I have ever encountered.

Very bad customer services, agents are unprofessional, denied covered parts and extensively delay services. Always come up with very high, unexpected cost for customer. It’s a totally bad choice to go with Fidelity National Home Warranty.

Stay away. I asked to speak to a supervisor. Was told they'd call back in 20 minutes. They never did so I called 3.5 hours later and the new agent said the agent who said he'd call me in 20 mins - his notes didn't mention promising to call me and instead bragged that he talked me out of needing a supervisor. They don't honor their own terms of service, it's been a total nightmare.

Absolutely atrocious experience with this company. Had issues with our fridge/freezer, so they sent a repairman. We had to defrost the entire unit for 36 hours, so lost all of our groceries. (Loss of groceries are not covered - it's in the fine print.) Fine - we'll get the fridge fixed, right? WRONG. Within a month, the same issue occurred. Sent another repairman from a different company. Had to defrost and lost everything AGAIN. Third time with the SAME issue in the past six months and they want to send ANOTHER repairman from a different company who, wait - you guessed it - needs us to defrost the entire unit AGAIN. With the cost of the plan ($655), each $90 service fee, and loss of groceries, we could've bought a brand new and BETTER fridge.

BEWARE! After over 10 years of coverage for 2 of my homes, they have changed their sales and service to some external agency, probably based in Latin America based on their language skills. They keep denying my claims after the handle on my appliance fell off, claiming abuse even though the device had been repaired earlier and is over 7 years old. Repeated calls to their agents and managers have achieved nothing and they keep repeating their script with parroted lines, unable to carry a simple conversation that helps customers instead laying the blame back on me. Please avoid them at ALL cost!

Despite calling the company to correct the name on my account it still persists with my daughter's name instead of mine. I am at a loss as to how to turn too. Now as I prepare to send this on, the website isn't working.

Cannot get any lower than 1 star...Not sure why the BBB is giving them a good score - interesting as I thought they were there for the partial protection of the consumer. Bought a home...Received the warranty and the stove went out - first complaint file in March 2025 - it is now May 2025. They want to replace with the cheapest stove from Lowe's even though we asked for an upgrade and we are willing to pay the difference..."Nope. Take the $643.99 or you get nothing." We have tried escalating this issue (we have spoken to Karol, Patrick, Thayli, Sarah, Jose and Diana (Diana is not a professional) and we just keep getting another customer service rep. The same stove that we have now is currently at $2600.00. The stove they wish to install may not fit the new countertop or the fan behind it...Lorna Mello needs to take a hard look at the structure of the company in CA and NV (plus the other shareholders throughout the US) - the name becomes dirty.

Fidelity, has to be the worst home warranty company in the business. I tried calling corporate office. They won't even give you the number. I filed a claim. They took the $95 service fee. No technician dispatched to the house whatsoever and then denied the claim. We called to cancel contract, and they still have not called us back. So unprofessional!!!! They will be the next company to go under with that kind of customer service.

I am shocked and deeply disappointed by the dishonest and unethical behavior of Fidelity National Home Warranty. I was APPROVED IN WRITING for a $1,000 reimbursement for a major repair – after they received and reviewed the contractor’s diagnosis. I completed the repair, submitted the final report as requested… and then they arbitrarily decided to reimburse me only $500. No explanation. No transparency. Just a blatant breach of trust.

They sent a technician to fix my washer who spoke no English, did not understand that the machine needs to run to leak, and left without fixing anything. He did no diagnosis and filed a report with Fidelity Home Warranty saying there was no technical failure. They refused to send another technician and I’m out $90 for the call. Terrible service. Useless. Don’t waste your money.

FNHW is terrible at working with their referrals. I submitted an online claim for a dryer that wasn't working properly. The referral fee was immediately taken on the Saturday. I didn't receive a referral until the next Monday and it was for a technician to arrive 9 days later after that. The repair company did not return phone calls twice. This is unacceptable. When I called FNHW to request another company, there was a lot of push back "we can't change, etc..." After several phone calls including a call back from a manager, I got another company. The next company came out the next day and resolved the issue. FNHW does NOT advocate for homeowner clients with a claim, you have to really push hard to get what you expect from the contract. March 2025.

I’ve had the absolute worst experience with Fidelity National Home Warranty. My furnace has been broken for over three months, leaving my three kids and I freezing cold in our own home. Fidelity sent a contractor who wrongly diagnosed the issue, claiming my air ducts needed cleaning. I told them repeatedly the furnace itself was the problem, but they insisted they only trust their “licensed contractor.” Out of desperation, I paid $1,000 to clean the ducts, even though I knew it was unnecessary — and sure enough, the furnace still didn’t work. After more calls and wasted time, Fidelity told me to hire my own contractor and they’d reimburse me.

I do not recommend this co or their services. They don't pay for anything. They charge you a service call fee and then don't send anyone because they say no one available in my area and that I had to find someone to look at problem myself and yet still charged me the service fee.. The claims person yelled at me several times on phone .. So unprofessional.. Horrible experience!!!!

I spent a good amount of time weighing the pros and cons of home warranty providers. I decided to go with Fidelity and am glad I did. I have found, so far, that the customer experience is excellent. This company works a lot like traditional insurance, where you have an agent and contact them to get set up. There is no "internet application." This is a good thing, as you can ask a lot of questions before buying. I found the offering to be competitive and the agent explained the various benefits including when it makes sense to add different "riders" to the warranty. I've already taken advantage of one of the services they offer - a garage door tune-up and that process took about 3 days from initiation to completion.

Our furnace was found to have multiple failures causing carbon monoxide leaks. Service company sent as their eyes to identify problems recommended new furnace replacement. It was approved, 4 days later it was denied after Fidelity lost paperwork. Their reasoning was 1 item under warranty. There is still 4 items of failure with leaks. If you choose Fidelity have your WILL up to date. They choose money over customers.

They won’t fix my water heater. I had an oven problem which they wouldn’t work on and made us go through the holidays without an oven. Very poor service. I won’t renew and would never recommend this company.

We have used this home warranty company for 4 years, and our 25 year old furnace has had several issues and we have had 4 open tickets for this. The first time it broke was in the middle of an ice storm and we were without heat while this warranty company dickered with the repair company over the repair. Today, I am sitting in my home while night time temps are in the 20s for day #13...Almost two weeks with no heat. The repair company says no part is available and the furnace needs replacing and the warranty company just says they are waiting on submission from the repair company. This warranty company makes no effort to get your issue resolved. Plan on hand holding and calling daily every step of the process to get your repair.

I have had nothing but customer service complaints. I tried calling customer service and they are not from the US. They can barely communicate with me. I have gotten to the point that I record all my phone calls with them. I paid for a premium plan and have been more and more agitated with this company. I will be renewing my contract with another warranty service.