Fidelity National Home Warranty Reviews

I have had nothing but customer service complaints. I tried calling customer service and they are not from the US. They can barely communicate with me. I have gotten to the point that I record all my phone calls with them. I paid for a premium plan and have been more and more agitated with this company. I will be renewing my contract with another warranty service.

We have had Fidelity National Home Warranty for two years now. We have had three items that needed repair and we opened a ticket for and paid the $75 service fee. All three of those items were unresolved by them. We were let down 100% of the time we attempted to use them. We will not renew this year. When our A/C unit went down, they approved us to go to an outside source for repairs since their company stated they would be two weeks to arrive for our A/C unit repair in 106 degree heat.

Denied claims for bogus reason. When you ask to talk to a manager they either tell you sure and hang up, or tell you a manager will call you back and never does. Our washer stopped working, they the claim because they decided it was overloaded without any proof. This is normal wear and tear and denying it is crazy. We feel we have been scammed by these people.

Just bought a new home with an old leaky water heater. Took out the warranty that was given to me. No phone number on it or information on how to contact them. Then someone who was obviously not in the US asks if there is a warranty on the heater. I bought a used home. The seller purchased this warranty with Fidelity. I didn't buy the water heater which is obviously far from new and have no warranty from a purchase.

Worst home warranty company we had over the past years. Charging for services that hadn't been requested. Customer service will refer you to the California department of insurance if you don't like something other than take the case seriously. Read between the lines all the "small print " before signing the agreement with them.

The Fidelity National electrician came out to put in a ceiling fan. Without doing any work, he determined that the existing framework would not support a fan, and he promptly left. We hired a second electrician who determined that there was not a problem and that we had been given bad information. He installed the fan with no problems. We went back to customer service and asked for a refund. All we got was a huge runaround and a refusal to refund our payment of $85.

Worst customer service ever. They put work order for a repair on hold for payment. I paid. Emailed them the payment receipt & day later the work order is still on hold. It defeats the purpose of home warranty when they can’t fulfill your work order.

We called Fidelity to service the water heater in my son’s townhouse. The plumber Fidelity sent, Bear Plumbing & Rooter, claimed the water heater had a missing part. He noted that in his report to Fidelity. On the basis of his report, Fidelity denied the claim. My son and I both called Fidelity to ask for an explanation. My son was told because there was no proof the previous plumber left the part off, the claim was denied. When I called, the representative, Lea, told me our present water heater (which Fidelity had installed seven years ago) was seven years old. I asked her if there was a missing part then, didn’t she think it was odd that it worked fine for seven years without it.

I have been a long time customer and went a number of years without filing a claim. Recently, I have filed claims and been extremely dissatisfied with the wait times. If you want to speak to someone, select "sales" and someone will pick up. Web interface for payment is very poor. Company has a rigid policy regarding prior authorization with no flexibility. I am in the process of searching for a better company. When I started with them, there were hardly any review, but 1.2 speaks for itself.

This the the worst home warranty company out there. They sent someone to my house to find a leak in my plumbing and did a terrible job in breaking through my drywall and completely tore my walls and ceilings. They told me that that is not covered and they would offer me a small $170 offer to repair my drywall. Would cost way more than that. This is not what I call a warranty. I would never recommend anyone go with Fidelity for their home warranty. Find another warranty company as you might as well not have a warranty if you go with FIDELITY HOME WARRANTY!!!

Fidelity National Home Warranty is a scam. We had a major problem with our fridge, and they were supposed to replace the part. They stalled on us and told us we have to wait indefinitely, which could last over a year! All they can offer is a payment check to find the part ourselves, but the fridge servicer already told us the part is no longer being manufactured! DO NOT BUY THEIR WARRANTY! THEY ARE A SCAM!

My experience with Fidelity National Home Warranty has NOT been good. I recently purchased a used home and felt a warranty would be an effective way to protect my investment. Within a week after closing the AC was not functioning properly. I contacted Fidelity to start the process of repairing the air conditioner and requested emergency service as the home is in Arizona and it was summer (triple digit temperatures). I paid the $85 deductible that would allow Fidelity to contact a local AC repair company. The company showed up two days later and unplugged the AC unit as it had "iced up" and needed to thaw. They came back the next day and plugged it in after it had thawed, and deemed the problem solved. Not so. The unit iced up again and was not blowing refrigerated air.

It's been a nightmare, stay away from this Warranty Company. Seriously move on and search for another one, there are so many out there so don't bother with them, you will regret it. They had technicians that did not care to work with you and it was on their terms or move on. It is such a cold non customer service friendly. They don't care about you as a customer. Nightmare, disaster. Move on

AWFUL. How is this company still in business? I wish I could give zero or negative stars. They go to extreme circumstances in order to invalidate your claim, and they make it intentionally difficult to reach a person and get an update on your claim during the process. Absolutely terrible experience, one which cost me more money and suffering due to how they dragged their feet. I cannot possibly overstate my disgust and contempt for this immoral company, Fidelity National Home Warranty.

If I could give this company zero stars I would. My very first claim with them has been a complete disaster, with them hiring a plumber that has a very low rating themselves. Fidelity National is refusing to cover my water heater despite having no issues taking my money for the deductible or the annual fee. They are saying because the parts are under the manufacturer's warranty they are not required to cover the labor, which will cost me several hundred more dollars, and are refusing to refund even my $90 deductible. Their customer service is atrocious and they refuse to do anything to keep their customers and would rather save a few hundred bucks by refusing to provide the service their customers pay for.

I had a bad wire in my kitchen that needed to be replaced. Fidelity sent an electrician that couldn’t figure out the problem and said it just wasn’t covered. After calling the electrician to force them back they agreed that it was probably covered but I needed to provide access for them to work. Opened access so they could work and called Fidelity who denied the claim because they chose to interpret the issue in their favor. Got another electrician to come out and they fixed in two hours. I spent around 6-8 hours trying to get Fidelity to fix this. What a scam.

If I could give 0 stars I would. They’ll gladly take your money but anything you try to make a claim on they’ll deny it. Call center is located in foreign country and representatives are hard to understand. DO NOT purchase anything from them.

Best way to describe this company, is they could care less and take their sweet time. We have AC wall units and the unit outside that runs them went out. They sent a company and upon arrival, they found out we had wall units and explained that they do not work on those. FNHW then assigned it to another company and thankfully, my wife called that company first and verified that they also do not work on these.

I have had Fidelity for over 7 years. And the service has been great. We live in a fairly old condo, and they have replaced our water heater, our heating and air unit, garbage disposal, and recently our dishwasher. They gave me money for a new dishwasher, and I purchased a new dishwasher at Costco for $200 dollars less than the money that I was given. Costco includes installation and removal of the old dishwasher. Whenever I get a call, the problem has always been resolved within one or two days. I have no reason to Know why all the other reviews have been so bad.

It is appalling how this company does business. This is my second experience with them and will be the last. I will be changing home warranty companies. First was dealing with a thermostat that I finally went out of pocket to another vendor to get it fixed. This time is a refrigerator issue that is taking over a month and I am now being told parts have just been ordered. The worst part about it, every time I speak with someone at the company, nobody wants to take accountability. I cannot express enough, do not use this company as for your home warranty. You will be disappointed.

If I could give a zero. I would. We got this policy on our newly purchased home. Called to request the lock changing service. It was denied because we didn't have keys to all the locks. I ask if there was an exception for when you've just bought a home, adding that I could provide closing documents. I was told, no. We called another company to change our locks. 4 days later I called about a suspected gas leak and was told that the policy hadn't been funded by the escrow co. yet. I was told that we needed to give it 48 hours. Once again, we asked about an exception, considering the urgency. Once again we were told no, but in they requested that we pay an $85 service fee. We didn't. We ended up calling the gas co. who came out within 20 minutes and fixed, what we now know was, an actual gas leak.

Do not bother to buy a warranty from this company. I have been given the run around for about a month already to fix my dryer and my refrigerator which my food is getting bad and I have been going to a laundry mat every 3 days. We are a family of 6. This is frustrating and every time I call they say, "We will call you back." What is this service so bad and it was not free either.

I have had a serious issue as a first time homebuyer and Fidelity has been no help at all, the issue started some time ago caused by a contractor sent by Fidelity, it caused significant damage, far more than what the warranty covered. Fidelity is supposed to be using licensed and bonded contractors, but vendor relations has not provided me with his insurance information, they have made me work directly with the owner of the company. For 4 months he has been non responsive until I reached him today, he was extremely abusive on the phone call I had with him, and he denied responsibility. I have quotes showing the damage that has been done, and Fidelity has not done anything to help, they have given me almost no support in this process. Almost every time I have spoken to someone at Fidelity their tone has been derogatory and their approach is one of bullying deflection rather than a supportive one with a young first time home buyer.

I will keep it short and simple - JUST STAY AWAY FROM FNHW, it's the worst partnership that you can get into. You might be just better off without a home warranty because you will end up not only paying for everything yourself but also, waste your time dealing with their terrible customer service, ridiculously inefficient and unknowledgeable contractors. I just can't believe such companies still exists in 2024, it's a scam. I hope this helps.

Deceptive trade practices and excessive charges by Fidelity Home Warranty and Douglas Mechanical. Both companies attempted to pressure me into additional costs and needed repairs to HVAC that was covered under contract. Items listed needing are in perfect condition and are not required for the service and replacement of an evaporator coil of the proper part per the manufacturer of the system, Carrier. If the warranty company decides to use a substandard part, they have made that decision and should not charge to “make” their part fit to save them money. I believe that there is a conflict of interest between the warranty company and its “required” vendors to extort additional funds from contact holders just wanting things fixed. On April 24th Fidelity National Home Warranty called and offered me $400 CASH in lieu of repairs, roughly 15% of what it would cost to repair the HVAC system.

Fidelity sent out someone to fix my refrigerator and dishwasher who was so incompetent and could not resolve the issue. I had to take pictures and video and send to the vendor as proof. On requesting a different tech, they sent out the same person with no resolution. I spent several hours explaining and talking to a manager who agreed to send out a different tech who could not come out for a few weeks. Such a frustrating experience, I ended up paying out of pocket to get it fixed. I get slapped for a $100 for a tech that never came back again! Tried to cancel the policy but was told that there would be no refund.

This company is awful. I would not recommend to anyone. I have called them on 3 different issues. 1. Pool Turret leaking. Paid $85 my deductible. The repairman said it would cost $1000 and the warranty company will not repair. He was right they did not. 2. Refrigerator, ice machine broke. Called them and paid $85 for repairman who came and asked if we are on RO system. I said yes. He told me they won't cover it. He was right. 3. The built-in Microwave/Oven totally quit. Called Fidelity National Home Warranty and they sent a repairman. Cost $85.

Submitted claim for electrical repair over 6 weeks ago. Was authorized out of network for a technician. Provided the estimate as required and received no updates unless I called. 9 weekly calls later no resolution. Repair work has since been accomplished and now they only want to pay for 1 of the 7 items on the original work order. Customer service is the worst by far and getting a hold of a manager is impossible. I will probably absorb the cost of my repairs (over $2k) and call it an expensive lesson. Please do your research before committing to this company. BBB reflects similar complaints, tons in 2024 alone.

Fidelity sent out a company to fix our refrigerator. Once completed the refrigerator started making a loud noise when the compressor kicked in. When we informed Fidelity we were told they do not cover noise, even when it's the result of work preformed by one of their vendors.

I had a terrible experience with Fidelity Home Insurance and their partnered repair company, All Valley Heating. After reporting a leaking washer and dryer unit, Fidelity sent a repairman from All Valley Heating, Dmitrii. During the house call, Dmitrii concluded that the leak was an issue covered under warranty and that it was due to normal wear and tear. He even left a paper confirming the same. However, our claim through Fidelity Home Insurance was shockingly denied. When I called Fidelity to inquire about the claim denial, the Fidelity rep said that All Valley Heating cited that the washer leak was due to overloading – a claim never mentioned by Dmitrii during his inspection. In fact, this is blatantly false, as I only used this washer to wash clothes and it was never overloaded.