Fidelity National Home Warranty Reviews

Our furnace was found to have multiple failures causing carbon monoxide leaks. Service company sent as their eyes to identify problems recommended new furnace replacement. It was approved, 4 days later it was denied after Fidelity lost paperwork. Their reasoning was 1 item under warranty. There is still 4 items of failure with leaks. If you choose Fidelity have your WILL up to date. They choose money over customers.

They won’t fix my water heater. I had an oven problem which they wouldn’t work on and made us go through the holidays without an oven. Very poor service. I won’t renew and would never recommend this company.

We have used this home warranty company for 4 years, and our 25 year old furnace has had several issues and we have had 4 open tickets for this. The first time it broke was in the middle of an ice storm and we were without heat while this warranty company dickered with the repair company over the repair. Today, I am sitting in my home while night time temps are in the 20s for day #13...Almost two weeks with no heat. The repair company says no part is available and the furnace needs replacing and the warranty company just says they are waiting on submission from the repair company. This warranty company makes no effort to get your issue resolved. Plan on hand holding and calling daily every step of the process to get your repair.

I have had nothing but customer service complaints. I tried calling customer service and they are not from the US. They can barely communicate with me. I have gotten to the point that I record all my phone calls with them. I paid for a premium plan and have been more and more agitated with this company. I will be renewing my contract with another warranty service.

We have had Fidelity National Home Warranty for two years now. We have had three items that needed repair and we opened a ticket for and paid the $75 service fee. All three of those items were unresolved by them. We were let down 100% of the time we attempted to use them. We will not renew this year. When our A/C unit went down, they approved us to go to an outside source for repairs since their company stated they would be two weeks to arrive for our A/C unit repair in 106 degree heat.

Denied claims for bogus reason. When you ask to talk to a manager they either tell you sure and hang up, or tell you a manager will call you back and never does. Our washer stopped working, they the claim because they decided it was overloaded without any proof. This is normal wear and tear and denying it is crazy. We feel we have been scammed by these people.

Just bought a new home with an old leaky water heater. Took out the warranty that was given to me. No phone number on it or information on how to contact them. Then someone who was obviously not in the US asks if there is a warranty on the heater. I bought a used home. The seller purchased this warranty with Fidelity. I didn't buy the water heater which is obviously far from new and have no warranty from a purchase.

Worst home warranty company we had over the past years. Charging for services that hadn't been requested. Customer service will refer you to the California department of insurance if you don't like something other than take the case seriously. Read between the lines all the "small print " before signing the agreement with them.

The Fidelity National electrician came out to put in a ceiling fan. Without doing any work, he determined that the existing framework would not support a fan, and he promptly left. We hired a second electrician who determined that there was not a problem and that we had been given bad information. He installed the fan with no problems. We went back to customer service and asked for a refund. All we got was a huge runaround and a refusal to refund our payment of $85.

Worst customer service ever. They put work order for a repair on hold for payment. I paid. Emailed them the payment receipt & day later the work order is still on hold. It defeats the purpose of home warranty when they can’t fulfill your work order.

We called Fidelity to service the water heater in my son’s townhouse. The plumber Fidelity sent, Bear Plumbing & Rooter, claimed the water heater had a missing part. He noted that in his report to Fidelity. On the basis of his report, Fidelity denied the claim. My son and I both called Fidelity to ask for an explanation. My son was told because there was no proof the previous plumber left the part off, the claim was denied. When I called, the representative, Lea, told me our present water heater (which Fidelity had installed seven years ago) was seven years old. I asked her if there was a missing part then, didn’t she think it was odd that it worked fine for seven years without it.

I have been a long time customer and went a number of years without filing a claim. Recently, I have filed claims and been extremely dissatisfied with the wait times. If you want to speak to someone, select "sales" and someone will pick up. Web interface for payment is very poor. Company has a rigid policy regarding prior authorization with no flexibility. I am in the process of searching for a better company. When I started with them, there were hardly any review, but 1.2 speaks for itself.

This the the worst home warranty company out there. They sent someone to my house to find a leak in my plumbing and did a terrible job in breaking through my drywall and completely tore my walls and ceilings. They told me that that is not covered and they would offer me a small $170 offer to repair my drywall. Would cost way more than that. This is not what I call a warranty. I would never recommend anyone go with Fidelity for their home warranty. Find another warranty company as you might as well not have a warranty if you go with FIDELITY HOME WARRANTY!!!

Fidelity National Home Warranty is a scam. We had a major problem with our fridge, and they were supposed to replace the part. They stalled on us and told us we have to wait indefinitely, which could last over a year! All they can offer is a payment check to find the part ourselves, but the fridge servicer already told us the part is no longer being manufactured! DO NOT BUY THEIR WARRANTY! THEY ARE A SCAM!

My experience with Fidelity National Home Warranty has NOT been good. I recently purchased a used home and felt a warranty would be an effective way to protect my investment. Within a week after closing the AC was not functioning properly. I contacted Fidelity to start the process of repairing the air conditioner and requested emergency service as the home is in Arizona and it was summer (triple digit temperatures). I paid the $85 deductible that would allow Fidelity to contact a local AC repair company. The company showed up two days later and unplugged the AC unit as it had "iced up" and needed to thaw. They came back the next day and plugged it in after it had thawed, and deemed the problem solved. Not so. The unit iced up again and was not blowing refrigerated air.

It's been a nightmare, stay away from this Warranty Company. Seriously move on and search for another one, there are so many out there so don't bother with them, you will regret it. They had technicians that did not care to work with you and it was on their terms or move on. It is such a cold non customer service friendly. They don't care about you as a customer. Nightmare, disaster. Move on

AWFUL. How is this company still in business? I wish I could give zero or negative stars. They go to extreme circumstances in order to invalidate your claim, and they make it intentionally difficult to reach a person and get an update on your claim during the process. Absolutely terrible experience, one which cost me more money and suffering due to how they dragged their feet. I cannot possibly overstate my disgust and contempt for this immoral company, Fidelity National Home Warranty.

If I could give this company zero stars I would. My very first claim with them has been a complete disaster, with them hiring a plumber that has a very low rating themselves. Fidelity National is refusing to cover my water heater despite having no issues taking my money for the deductible or the annual fee. They are saying because the parts are under the manufacturer's warranty they are not required to cover the labor, which will cost me several hundred more dollars, and are refusing to refund even my $90 deductible. Their customer service is atrocious and they refuse to do anything to keep their customers and would rather save a few hundred bucks by refusing to provide the service their customers pay for.

I had a bad wire in my kitchen that needed to be replaced. Fidelity sent an electrician that couldn’t figure out the problem and said it just wasn’t covered. After calling the electrician to force them back they agreed that it was probably covered but I needed to provide access for them to work. Opened access so they could work and called Fidelity who denied the claim because they chose to interpret the issue in their favor. Got another electrician to come out and they fixed in two hours. I spent around 6-8 hours trying to get Fidelity to fix this. What a scam.

If I could give 0 stars I would. They’ll gladly take your money but anything you try to make a claim on they’ll deny it. Call center is located in foreign country and representatives are hard to understand. DO NOT purchase anything from them.

Best way to describe this company, is they could care less and take their sweet time. We have AC wall units and the unit outside that runs them went out. They sent a company and upon arrival, they found out we had wall units and explained that they do not work on those. FNHW then assigned it to another company and thankfully, my wife called that company first and verified that they also do not work on these.

I have had Fidelity for over 7 years. And the service has been great. We live in a fairly old condo, and they have replaced our water heater, our heating and air unit, garbage disposal, and recently our dishwasher. They gave me money for a new dishwasher, and I purchased a new dishwasher at Costco for $200 dollars less than the money that I was given. Costco includes installation and removal of the old dishwasher. Whenever I get a call, the problem has always been resolved within one or two days. I have no reason to Know why all the other reviews have been so bad.

It is appalling how this company does business. This is my second experience with them and will be the last. I will be changing home warranty companies. First was dealing with a thermostat that I finally went out of pocket to another vendor to get it fixed. This time is a refrigerator issue that is taking over a month and I am now being told parts have just been ordered. The worst part about it, every time I speak with someone at the company, nobody wants to take accountability. I cannot express enough, do not use this company as for your home warranty. You will be disappointed.

If I could give a zero. I would. We got this policy on our newly purchased home. Called to request the lock changing service. It was denied because we didn't have keys to all the locks. I ask if there was an exception for when you've just bought a home, adding that I could provide closing documents. I was told, no. We called another company to change our locks. 4 days later I called about a suspected gas leak and was told that the policy hadn't been funded by the escrow co. yet. I was told that we needed to give it 48 hours. Once again, we asked about an exception, considering the urgency. Once again we were told no, but in they requested that we pay an $85 service fee. We didn't. We ended up calling the gas co. who came out within 20 minutes and fixed, what we now know was, an actual gas leak.

Do not bother to buy a warranty from this company. I have been given the run around for about a month already to fix my dryer and my refrigerator which my food is getting bad and I have been going to a laundry mat every 3 days. We are a family of 6. This is frustrating and every time I call they say, "We will call you back." What is this service so bad and it was not free either.

I have had a serious issue as a first time homebuyer and Fidelity has been no help at all, the issue started some time ago caused by a contractor sent by Fidelity, it caused significant damage, far more than what the warranty covered. Fidelity is supposed to be using licensed and bonded contractors, but vendor relations has not provided me with his insurance information, they have made me work directly with the owner of the company. For 4 months he has been non responsive until I reached him today, he was extremely abusive on the phone call I had with him, and he denied responsibility. I have quotes showing the damage that has been done, and Fidelity has not done anything to help, they have given me almost no support in this process. Almost every time I have spoken to someone at Fidelity their tone has been derogatory and their approach is one of bullying deflection rather than a supportive one with a young first time home buyer.

I will keep it short and simple - JUST STAY AWAY FROM FNHW, it's the worst partnership that you can get into. You might be just better off without a home warranty because you will end up not only paying for everything yourself but also, waste your time dealing with their terrible customer service, ridiculously inefficient and unknowledgeable contractors. I just can't believe such companies still exists in 2024, it's a scam. I hope this helps.

Deceptive trade practices and excessive charges by Fidelity Home Warranty and Douglas Mechanical. Both companies attempted to pressure me into additional costs and needed repairs to HVAC that was covered under contract. Items listed needing are in perfect condition and are not required for the service and replacement of an evaporator coil of the proper part per the manufacturer of the system, Carrier. If the warranty company decides to use a substandard part, they have made that decision and should not charge to “make” their part fit to save them money. I believe that there is a conflict of interest between the warranty company and its “required” vendors to extort additional funds from contact holders just wanting things fixed. On April 24th Fidelity National Home Warranty called and offered me $400 CASH in lieu of repairs, roughly 15% of what it would cost to repair the HVAC system.

Fidelity sent out someone to fix my refrigerator and dishwasher who was so incompetent and could not resolve the issue. I had to take pictures and video and send to the vendor as proof. On requesting a different tech, they sent out the same person with no resolution. I spent several hours explaining and talking to a manager who agreed to send out a different tech who could not come out for a few weeks. Such a frustrating experience, I ended up paying out of pocket to get it fixed. I get slapped for a $100 for a tech that never came back again! Tried to cancel the policy but was told that there would be no refund.

This company is awful. I would not recommend to anyone. I have called them on 3 different issues. 1. Pool Turret leaking. Paid $85 my deductible. The repairman said it would cost $1000 and the warranty company will not repair. He was right they did not. 2. Refrigerator, ice machine broke. Called them and paid $85 for repairman who came and asked if we are on RO system. I said yes. He told me they won't cover it. He was right. 3. The built-in Microwave/Oven totally quit. Called Fidelity National Home Warranty and they sent a repairman. Cost $85.

Submitted claim for electrical repair over 6 weeks ago. Was authorized out of network for a technician. Provided the estimate as required and received no updates unless I called. 9 weekly calls later no resolution. Repair work has since been accomplished and now they only want to pay for 1 of the 7 items on the original work order. Customer service is the worst by far and getting a hold of a manager is impossible. I will probably absorb the cost of my repairs (over $2k) and call it an expensive lesson. Please do your research before committing to this company. BBB reflects similar complaints, tons in 2024 alone.

I had a terrible experience with Fidelity Home Insurance and their partnered repair company, All Valley Heating. After reporting a leaking washer and dryer unit, Fidelity sent a repairman from All Valley Heating, Dmitrii. During the house call, Dmitrii concluded that the leak was an issue covered under warranty and that it was due to normal wear and tear. He even left a paper confirming the same. However, our claim through Fidelity Home Insurance was shockingly denied. When I called Fidelity to inquire about the claim denial, the Fidelity rep said that All Valley Heating cited that the washer leak was due to overloading – a claim never mentioned by Dmitrii during his inspection. In fact, this is blatantly false, as I only used this washer to wash clothes and it was never overloaded.

I was a realtor for 7 years and used Fidelity Home warranty exclusively for all of my listings and buyers. They USED to be good. I purchased a home in November with a Fidelity plan and a few things in the old appliances 30+ year old microwave, exhaust fan for oven and whole house were broken. It has been months and nothing has been repaired. They rejected one item after having their specialist team review it for technicalities. The microwave is so old it should have been replaced, but instead I have been waiting forever while they try to find the parts to fix it. The exhaust fan is also old, and because they can’t find someone to fix it, I have been tasked by them to locate a repair team that will come out and provide an estimate to them. What a nightmare they have been. Run from Fidelity and choose another. Even the repair teams that they dispatch have commented that things have changed for the worse while working for them.

As a buyer of a new property a Fidelity National Home Warranty was transferred to me from the seller at closing. Three months into owning the property the Sub Zero refrigerator stopped working. The Appliance company who evaluated it said it should not be rebuilt under any circumstances because the cost to repair (9k) did not justify fixing a unit that was 30 years old. Fidelity kept passing my claim from one representative to the next, each denying the claim for different reasons.

On 12/13/23 I contacted FNHW customer service and opened the order number for a plumbing leak. FNHW assigned a plumbing company Pro- Connect which is a very bad unprofessional incompetent company. Robert the technician showed up and submitted an unsubstantiated lie claim to FNHW so as not to do the work. As it was an emergency I had to get another contractor to do the work as FNHW totally refused to ask him for any proof or assign another company. I sent them all the receipts and a statement from the contractor and another witness that proved that Pro-Connect is a liar.

I had them for years only because I was worried about how it worked to switch companies. I finally did it! Avoid this company. There are many better options. A specific complaint I have, which represents my relationship with them, is that they do not resolve issues with the vendors they contract with. Terminix was dispatched to my house by Fidelity, but they did not provide Fidelity with the report needed for Fidelity to approve the work to be done. I chased it for a month, but eventually I just had to pay out of pocket because it was causing damage.

This happened on Saturday Dec. 16 6am. Woke up the day of my daughter's 2nd birthday party with 8 Adults 2 toddlers stayed in our home overnight. With 15 more people showing up for her birthday and a Christmas Breakfast Sun. Dec 17. To find both of our toilets Sat morning, with 2 separate clean outs were clogged. My husband was driving people to the gas station to relieve themselves. We had fecal matter in the toilets and out of the clean outs with grey water in both bathtub/shower. We had to contact a plumber immediately. Luckily I found one that could arrive around 8am. He was there for 3hrs ($640) as we prepped for the party and my husband continued to make bathroom runs for people. In the chaos of everything, including me breaking down crying on the phone with the city after the 2nd plumber ($220) could not fix the problem. I thought my husband had called Fidelity but he thought I did.

I have to warn people of the absolute terrible service from Fidelity National Home Warranty. I unfortunately had to work with them twice this year after we purchased our new home. The dishwasher broke 6 months ago and our washing machine also broke around 4 months ago. With the dishwasher, they sent a technician out, he misdiagnosed the issue. Took multiple weeks to get back back to us with the correct part, when he came back to repair it, he realized it was wrong and said "sorry, I was wrong, it's leaking and I can't fix it." Then left us with a leaking dishwasher which we had to remove ourselves to prevent our floors and cabinets from getting permanently damaged. It then took Fidelity multiple more weeks for us to get a payout for a new dishwasher.

We purchased a Fidelity Home Warranty Contract for thousands of dollars. Our tankless water heater stopped working and Fidelity arranged for a plumber to come out. We were told that the unit was still under warranty and the plumber indicated we need a new unit. We have been waiting nearly a month and still have no hot water and the Company is becoming very non-responsive. We have called and written many times without satisfaction. The people we talk to, on the rare occasion we reach someone, are very nice however they are not able to resolve our situation. We would not recommend this company!

I needed replacement tubing for my CPAP machine and it was kind of an emergency, since mine got damaged. I went to their website and opened a chat dialog to see about getting some supplies from my local "Retail" location. The "Customer Service" agent, "Trisha" said that wasn't possible as they don't carry any inventory. When I asked her what I was supposed to do as I needed the replacement quickly, her response was to tell me to go get it somewhere else. When I expressed my disappointment in that answer, she shut down the session.

Painful calling this company. Their automated service is always down and cannot speak to anyone. How do you expect customers to renew their contracts with this service. Waste of Money. Very Frustrating trying to get support from them.

I would absolutely love to participate in a class action lawsuit against FNHW if possible. I have sent emails to the California Department of Insurance, AG Office of Consumer Protection, the FTC, the CFPB, the BBB, and the Home Service Contract Association just to vent my frustration. In early August 2023, the washer and dryer in my home broke around the same time. I had the FNHW warranty from when I purchased the home only 2 months ago in June 2023. This began a months-long saga of endless frustration, phone calls, stonewalling, and bureaucracy.

After almost 18 years and having Fidelity Home Warranty on two different condos, never had any real major issues. I finally after almost 18 years have an issue with the furnace. Have had minor issues with the AC which I have asked them to replace a couple times because every summer they would have to add Freon and it would freeze up twice in the summer. Adding freon a lot is not normally something you do, either way it kept it running. However, I finally have an issue with my furnace part. I have a cracked pan which cannot be replaced without replacing the coils that’s connected to the pan. Only finding out this information after the fifth person was at the condo and finally knew what to do and what it needed. The other four contractors they sent had no idea of how to work on these units.

Fidelity National Home Warranty is a SCAM. They charge $85 and plumber comes. He says, "You don't have a cleanout," so he charges me $500 to install one, then tries to clear blockage. Can't clear blockage and says, "You need a hydro jet." Fidelity National Home Warranty denies claim saying that "you didn't have a cleanout the moment the plumber walked in and you had to pay to have him install it. So now pay another $85 so we send someone with the right tools to clear the plumbing blockage." Same problem, never fixed, but they want you to pay multiple times to fix the same problem.

I want to share my miserable experience with this company. I wish I can give ZERO star to this company. Handled by amateurs. Customer service is terrible. Charged me again for service which was covered under warranty and still did not fix my problem. Do some favor and never buy insurance from this company.

If I could give less than 1 star I would. Moved into this house less than 3 years ago with new appliances. Had a problem with the washer and it took MONTHS for them to repair it. Now a problem with cooktop and they won't cover it. One of the burners isn't working correctly, there is no way to tell if the burner is on or off. They insisted it was the knob and wouldn't listen when I told them switching that knob with the knob of another burner didn't make any difference. (I had already had Samsung out to check it and they said it was a board and that a new knob would make no difference.) Fidelity would not listen.

I had a pipe break in a wall. They sent a plumber out who walked in with an attitude and I showed him the wall where the pipe was leaking and he said he was a plumber not a demo guy. He refused to cut a hole in the drywall to fix the pipe. He said I have to call someone else out to cut the drywall then he will fix the pipe because Fidelity doesn't pay him to cut the wall.

This home warranty company has been nothing but a hassle. There is no direct way to talk to anyone. We had an issue last year with our AC, it took months for them to get it fixed. And it broke within a year because the job wasn't complete the last time. Then, we had to do it all over again. They initially denied our claim after taking three weeks to process. We finally were able to talk to someone who could help, and then she tried to get us to pay for it when it was under warranty. It was so hot, we ended up just paying out of pocket.

The customer service representatives barely speak English and communication is quite difficult. They dispatched a plumber for a septic tank alarm. The plumber they dispatched did no work on septic tanks. We found a local plumber that did and was able to come out immediately. He repaired the issue. We cancelled the request with FNHW. I sent them via email my check and a copy of the invoice, which they have declined to reimburse us for. Customer Service is absolutely horrible.

I've been with this company several years and this year the prices went up, I understand but, I was out of ac for 11 days. I called them many times to confirm appointments. I get it they're busy but make me wait a. 12 days for a diagnose... c'mon. I ended up paying for my own company. Then my garage door broke down. Called them again and the answer is "we only cover garage remote opener" ... remote price is 45 (cheapest) and they charge you 85 for service... I hope you read this before buying this home warranty...

We've used Fidelity for years to cover our home warranty needs. This year, however, the price went up...not "a little because of inflation" up...but by over $500. We went back through our records and noticed that two things happened. First, they dropped their pool/spa vendor and notified zero customers (but continued to charge for it). Secondly, they added coverages to our pre-existing policy without our consent - things like an RO system, a well pump, a central vacuum and a washer/dryer (which we have covered by other means)...Our home doesn't even have an RO, a well, or a central vacuum! So imagine our surprise when we contacted them to discuss the matter, and they basically said "oh well, you've paid for the year, just cancel and get a refund". So we did...we canceled in June, and after 43 (YES 43 email exchanges) we finally got a partial refund for less than 1/2 of what we paid.

I have 2 home warranties with this company. Over the last year their service has declined to the point of null and void. The providers that they send to your home DO NOT SHOW UP. They DO NOT respond to your calls or follow up. I have been chasing 1 particular item for almost 2 weeks and to no avail. WILL NOT BE RENEWING. ****BUYER BEWARE***.

I have been with FNHW for 13 years. They used to be good a good company but not anymore! They hire the worst of the worst companies. The technicians, do NOT know what they are doing! If you want to second opinion, guess what? That comes out of your own pocket and you don't get reimbursed. FNHW used to hire reputable companies to take care of your home warranty issues but not anymore! The companies they hire now, show up in their personal cars with no equipment to fix anything! I'm not surprised that this company has 1 star. Maybe they're trying to lose customers and go out of business because, that's where you're headed.

This home warranty company is the big fraud out there. They came over to fix a problem, instead of fixing the problem they created another issue and charged us 2 times. I definitely not recommend these guys. They don’t deserve 1 star as well.

TLTR. Poor consumer experience. Untimely urgent/emergency repairs. Substandard repairs. Intentional phone call hang ups, unethical business practice. A representative even said she can't deal with my case then hang up on me and the technician. They will state they will contact you and you will never hear from them unless you make repeated phone calls. Warning...they will cancel pending repair orders without your permission. I am sooo done with this company. I'm ready and willing to cancel my year's coverage early and go with a reputable company. Read about the Fidelity's lawsuits. I only got Fidelity because the previous homeowner had Fidelity and I had took over the contract. Big regret!

A few years ago this company was on top of home issues getting the issue handled in a timely fashion. But now you have to wait weeks for them to send someone out and then wait another week or more for them to fix the issue. Even the vendors that work with Fidelity think they are garbage.

I was with them 5 years... 5 years, only needed minor repairs here and there. When I finally needed them to step up and replace a refrigerator they jerked me around for over 2 weeks during which time I had no refrigerator and then refused to cover it. Gave me some ** about not cleaning the condenser coils every 6 months, as if anyone actually does that to their refrigerator.

If I could give a zero star I would. Not only do they give you the run-around, they will do ANYTHING to deny your claim. I had to fight so many times just to get the correct information on several claims; everyone kept telling me different things for the same claim/issue. Example: my tub overflow spout was improperly installed. They sent out a company who said it would cost me $150 outside of my policy; but then Fidelity determined that was "too expensive" and went with a cheaper company, who told me it was 100% covered.

STOP. DON'T EVEN THINK ABOUT BUYING A HOME WARRANTY FROM THIS COMPANY!!!! They should change their name to "Excuse after Excuse Home Warranty" because once you pay for their warranty that is all you will ever get one after another!!

I pay for the most expensive plan they have. The extended plan covers external pipe leaks that include bibs and the main shut off valve. So when I had a busted leak I opted to replaced the entire line and valve. They only cover up to $1000 so I was expecting to at least get that but now they are saying they don’t cover it, like wtf. I keep referring them to the contract but now we are in a back and forth. I will definitely be switching once this contract is over to a more reputable company. Also everyone you speak to will have a thick accent so it’s hard for them to understand you. So frustrating and a waste of money. I’ve had them come out before for clogged sewer line, they didn’t cover that either. Absolutely worthless.

The condensation line connected to our tankless water heater cracked and started leaking. We submitted a service request online and paid the $75 service fee on 4/2/2/2023. I was already concerned about the vendor's poor ratings but Fidelity said they could not change it. I called the assigned vendor on Monday afternoon (4/3) and a representative came out 2 days later on Wednesday 4/5. He was in the garage for 2 minutes, took some pictures, and could not tell me what needed to be done, even though the cracked pipe with water leaking out was obviously collecting in the bucket we had put on the garage floor. I was told by Fidelity that a report would be submitted within 1 business day.

I too was "gifted" this home warranty contract from the seller of my home. Two months after the purchase we had a major plumbing stoppage. "Their" plumber quoted over $8000 for the repair that my property manager's plumber did for $1200. My manager was told to go ahead with his own plumber and that we would get "cash in lieu". It is going on two months now that I am still fighting for the "cash in lieu". Every time I call they say I need to talk to someone else. I can never call that "someone else" - I have to wait for them to call me - which, of course, NEVER happens!

Updated on 04/01/2023: I have spoken with (quote) "customer service" at least twice a week try to get my tub and toilet repaired. Excuse after excuse! The worse response "I understand your concerns". Ha ha! Try not having a tub or toilet before you "understand my concerns". Each rep says, "I will get back to you", but of course they do not. PLEASE PLEASE DO NOT USE THIS COMPANY! They are a SCAM.

This company is terrible. I have been "gifted" this warranty with all three of the homes I've purchased and I must say it is not a gift. Fidelity is a scam, they find every loop hole to NOT cover anything. I've tried many claims and the ONLY thing they have covered is a rekey service one time in 7 years and maybe 5 claims I've tried. And that was a free service. My water heater broke, in an emergency situation I went out and replaced it. Remembered that I had the warranty (new oblivious home owner) and called them to inform them. Paid the $75 for someone to come out and tell me that yes the old water heater was broken but I shouldn't have taken it out. I need to call before hand. Terrible.

We purchased a home in August and the seller purchased our home warranty. Fidelity National Home Warranty was suggested but I want to caution anyone from using this company. We've had two plumbing issues in our house and the first time they refused to cover the service, even though I went back and forth with them about what was covered in our contract. The contract clearly covered our issue. The woman denied it, I pointed out the coverage, she went to a supervisor and came back and said yes it was covered but gave me some ridiculous excuse about why it was excluded. The situation was so upsetting.

Fidelity Home Warranty. My wife and I have been with Fidelity for 8 years, or so. They've always been responsive & accommodating. That is, until now. My GE dishwasher, doesn't wash, my GE refrigerator, has an intermittent problem. Push for water, and sometimes it WON'T STOP. Get the picture? The repair people show up. Dishwasher needs a new circuit board, the fridge needs a new spring. That will take about a week. Now, with NEW board in hand, he gives it one more try? He pushes start & the damn thing comes alive. Go figure.

At one point the call center was in the US but it's now in the Philippines. CSRs hard to understand and not helpful. Was trying to get prior repair info but they said they did have it. For $500 a year I would think I could get this info. This along with other reviews makes me wonder why these people haven't been shut down.

This Company is a joke, they wouldn't even fix a pipe that sprung a leak, they said it was structural, are you kidding me, what does that even mean, on top of that they waited a week to tell me that. My house would have been destroyed if I would had waited for them, I called a plumber myself and the guy fixed it for two hundred dollars.

Last night my furnace stopped blowing cold air. I purchased the home in June, and with it the home warranty. Today is Friday the 22nd of Dec. and first thing this morning I called Fidelity National Home Warranty and told them that my furnace was out. I told them that it was freezing in the house, as it had gotten down to -7 last night outside. They told me that they would expedite the claim and call me today, or maybe tomorrow and tell me who is coming out to fix it. I reiterated how cold it was, and that because of Xmas weekend, it would be hard to get someone. They assured me all would be ok, just pay the $75 service fee upfront. I waited all day for them to call, sitting in my freezing house.

I have purchased with this company for clients, I am a Realtor, and I got the rudest customer rep, telling me...."You and everyone else want fast service.... Like get to the back of the line lady and wait until we can do nothing to get you there faster." I could have replaced my water heater in less than 24 hours for less than my current year's contract, not to mention the fact that in three years they do not get service to you in summer when A/C goes out, that happened the first year I told the vendor to replace the thermostat, that took three calls and days, that was in August in the desert, and now I have a dead water heater, just days before Christmas and now I will be lucky to take a hot shower before this week ends, I am so angry at the lack of concern, I can't sleep.

I had a plumbing issue and Fidelity sent out a plumber that put bleach down my toilet and said it was fixed. I called back to have a different company come out and the Fidelity told me I had to use the same company. The guy showed up, said nothing is wrong with my toilet and went on his way. Fidelity called me couple days later and says they put my account on hold until I pay another $75 co-pay. They were rude and very hard to understand due to their accent. I was very confused by this because you would think that If the problem was not fixed, it would not be another charge.

There is a lot to say about this company but I will try to sum it all up briefly. They have terrible customer service. It would take weeks to get a response to a simple email or phone call. When trying to call the company, the wait times are very long. Many times I was hung up on after 10 minutes of waiting. When it comes to their actual job which is paying for repairs, they are pretty much worthless. Had a PG&E tech as well as the contractor tell me the water heater needed to be replaced and they still denied the claim. When the water heater had to repaired again later it took them over a month to get the repair sorted out.

Run from this company like your hair is on fire. Once you pay the premium you are on your own. They don't want to pay for any of the covered repairs and forget about getting a replacement or partial stipend for a replace. They simple don't want to pay. They only want to collect premiums and then send your calls to offshore support. We had several homes with this company and have now opted to cancel them and just get our home repair needs covered the old fashioned way. No haggling, no repeated visits and repeated calls trying to get someone to answer the phone. Now that I have cancelled, I am free from their high copays and crappy service.

I have been waiting for over 30 days to resolve a dishwasher and dryer replacement. Every time I call I get a different response. They will not provide an email contact nor allow me to speak to a manager. Their authorization department does not answer. TERRIBLE SERVICE!! TERRIBLE FOLLOW UP.

We requested to service our AC and the guy they sent us did not even fix a thing. We called Fidelity again to let them know, then they said they are going to call them again to check, BUT Fidelity wants to charge us again for a service we never received!!! SCAM!!!

Do not ever buy home insurance from the "Fidelity National Home Warranty". I made this mistake & want you guys to learn from my experience. They are the biggest scammers in the USA. To fix the clogging issue at my house, they assigned me the Platinum Plumbing & Sewer, **. These guys did not show up for 3 weeks despite several calls. Finally someone from plumbing company showed up at early morning 7:20 am asking me to show my toilet. He took a picture then looked into his phone & told me that he has not received the work order from Home warranty yet. So he can not look into the issue. Then said he does not see my work order in his system. So he can't fix it. I asked why did you came here & how you got my address. The guy left without saying anything.

Had two previous experiences that were more than satisfactory. When I paid for problems with spa heater they sent a tech who described two bad components and then said unit was in need of replacement. FNHW will not replace as the unit is 15 years old. After 15 years of course it deteriorated. Called local pool company. They found only one component bad, replaced it and had heater running in less than an hour. Company FNHW sent our offered to replace the heater for $1000 more than the local company. Researched 3 other home warranty companies and all offered identical warranties (including pool/spa) for as much as $300 a year less.

Fidelity Home Warranty is more SCAM than legitimate business. They hire one star vendors and take 7-10 days EACH time before they show up. And they WILL have to show up MULTIPLE times IF they fix your issue at all. You pay $85 on initial call before you find out your 1 star rated vendor cannot even come look for 10 days. Imagine if your ejector pump is broken, you can use NO water in your house for ANYTHING and they can't get to you for 10 days (hello hotel). So, you cancel the initial appointment as soon as they tell you it will be 10 days, and get it done outside the warranty. Then you will spend another month trying to get your initial appointment's $85 refunded. That is the business model. Charge the $500-600 initial insurance and the $85 for service calls with 3 month resolution times so you NEVER use the warranty again. And if you do and cannot wait 10 days, they won't return your $85.

Wow, WHAT A WASTE OF MONEY THAT I BROUGHT THEIR BEST HOME WARRANTY.. Well I made my first claim to have my door locks Re-Keyed as I lost my front door key. They took my $75 for my service call and then said someone would follow up and schedule the appointment. The next day I got a text from some Re-Key company and said they could come in 6 days for this service call. Sorry for me.... that is just really poor service and with the cheapest guy they could find. Not sure how my Realtor could have even recommend this company.

My terms of coverage under my plan with Fidelity Home Warranty (FHW) states that it covers the electrical system. The specifics it mentions is All parts and components that affect operation. I thought it was rather vague so I called Fidelity Home Warranty to see if my warranty covered a meter clip replacement that is considered part of my home and underneath my electric company's (SRP) meter box that a main wire connects to. The wire and the clip are not the property of SRP. The representative said yes. Since they said yes, I submitted an emergency claim because my wife, children, and pets have no electricity turned on. There is nothing in my home that doesn’t run off electricity. SRP had removed their meter and I had to shut off the breakers because of risk of fire. I explained to FHW that the electrician they would be send to my house would need SRP to come out in order for them to diagnose the issue.

What a terrible terrible company. Here is the latest frustrating story that I ran into. I own a property and I live in one part of it and I have tenants in the other part. The tenants reported weird black specs in the water when they fill the tub. I called my own plumber as well as Fidelity. Fidelity sent someone that said it is the water heater. Except that both I and my tenants use the same water heater and I don't have the same problem. My plumber determined the issue is something else that made more sense.

If I could rate this company a zero I would. Stay away from this company at all costs!!! You have to wonder how they stay in business! They ignore their customers, take their sweet time with orders, don't call you back & don't resolve the issues! They are basically getting free $$ for nothing. They are a complete fraud. I am out $700 & still no resolution! They have no interest in servicing their customers. I have been dealing with a fridge issue since May 2022. We are now in September, 2022 & they still can't resolve the issue. They must be using used parts!

I have a water leakage in the house. Plumber who came to look at the lead said he will have to submit a report and get approval. A week later after multiple text messages to the vendor and daily phone calls to the vendor, the vendor has yet not submitted the report to Fidelity. Daily calls to fidelity are not helping either. They say they will wait for the vendor to respond, they cannot do anything without vendor response. The ticket to repair was opened as an emergency ticket and the vendor has a maximum of 48 hours to respond. However, Fidelity agents refuse to help or do anything until the vendor responds. They will also not tell me for how long they will wait. Don't waste money on them, they are a fraud.

Put in 3 separate service requests for my A/C over the last year. They will not allow you to use your own technician. Each time they sent out a different company. All 3 technicians were worthless and did nothing to fix my system. But, they collect their service fee either way. I live in AZ and it always took a minimum of 2 weeks to get any response. Customer service is garbage. They go off what the tech says and nothing else. The last one they sent out didn't look at my ducts, didn't test anything, and didn't even open my unit to look at it. But, he said it was working fine. Do not use this warranty company. They will be glad to take your money and send out garbage techs that are in their pocket.

I purchased a new home and this Warranty came with the home. Not going to lie the first couple of years I received great service. I did not like the fact that a different provider would come out for the same issue but still in all a great service. My pool filter started to leak and FHW sent out Upland Pools to repair. First off it took close to a month to replace and then it started to leak from the plug. Upland came back out gave an explanation as to why and lubed up the plug and tightened and thought that it fixed the problem. Well it did not so they came back out again replaced the plug with aftermarket plug and assumed that would work. Now I can not get anyone from Upland to respond to me nor can home warranty.

This company is horrendous. They sent out a service provider ($85 fee) to assess my leaking garbage disposal, which is a run-of-the-mill 1/2 HP Insinkerator Badger 5. For reference, the Badger 5 costs just $109 on Amazon Prime. It was decided that the garbage disposal needs replacing (I told them this up front, after googling what it means if my garbage disposal is leaking from the center). The service provider then said that they could replace the disposal for free with a no-name brand for free, or if I wanted a Badger 5 it would be an extra $125!? (Again, $109 on Amazon... so probably just $50-60 wholesale... we're not talking about the Ferrari of garbage disposals here!)

Very disappointed in this company. I opened a claim about 3 weeks ago for a leaking dishwasher. First, they sent out a plumber and they claim they only contract with ONE guy in the whole Metro area. That guy came out and said it was an appliance issue. Fidelity then sent an appliance guy who took his time coming out, even though this was a leak and damaged my floors. He says he needs to order a part and never returns calls. He finally comes out and supposedly fixes it, and then a week later the same issue is happening.

I have been a customer of Fidelity Home Warranty for many years through my business partner who is a real estate agent. In the couple of years the company has become unreliable, dishonest and their customer service is awful. For example. I currently have an open work order to fix my HVAC. This order has been open for 5 days. Yesterday I was told by their contract vendor that someone would arrive to service the HVAC between 1pm to 5pm.

We recently bought a house that came with a home insurance provided by this company, Fidelity National Home Warranty. We have to date contacted them four times, for two separate legitimate issues. Both times we have essentially thrown money away. Both times the company has sent inexperienced, almost fraudulent 1 star review-level contractors that essentially have said: We are not experienced enough to tackle this issue.

Was given an account with this company when we bought our new house. The company has been so unprofessional and horrible at communication. Used them twice - for our dishwasher and the AC system. Both times have been a nightmare. For our dishwasher we had to fight with the Fidelity for four months to prove that our check was stolen and to send a new check out - they thought we were Lying even though we had proof that we never received the check and someone had stolen it.

I purchased Fidelity National Home Warranty with a new home. Called to have my home re-keyed. Paid $75 and they could not find a vendor in my area. I called back and they found a vendor and told me that I had to make the appointment with them. I scheduled the appointment with the vendor and they never showed up. I tried to call the vendor again and he blocked my number. Fidelity will not refund my $75 paid, and does not have another vendor in my area. This company is a money grabbing sham. If there is a class action suit, I would like to join.

Having been a customer for 7 years I recently left. They are painfully slow to fix things - send out technicians who don't respond to calls and take weeks to work on a repair. My oven broke on Christmas Eve and after weeks of trying to have them assess and repair their technician registered the issue as "completed" when it wasn't. In trying to have someone come back out to re-assess and repair they told me I would have to use the same technician and to contact him directly. He would not call me back.

This company is absolutely awful. They contract with sub par repair people who are second rate. Our usual experience is nothing but resistance to debate the coverage. After that time consuming process, it is escalated (over 60 minutes on the phone, to be disconnected and then it starts all over when we call back) and then they finally agree to dispatch repair. It can then be several days before we hear anything from anyone.

Do not use this company! Experienced telephone wait times up to 4 hours and excessive repair times, 3 weeks for A/C in Palm Desert, 3 weeks for washing machine and 2 weeks for hot water heater. They only fix the actual component that broke and rely on scavenged parts. 1 (800) numbers only work in the US so this company is useless for Canadians.

Don't bother. They will only cover breakdowns which occur after you close on the house. I had a washing machine that started to leak two months after close and they wouldn't cover it because the technician said it was the result of damage to the bearings that occurred prior our purchase. Even though the washing machine was working when we bought the house and started to leak afterwards. And we had to pay $85 for the technician to come out. Bottom line they will deny claims saying they were pre existing and how do you prove otherwise?

Short version: Fidelity sent out an unlicensed contractor. They charged me for extra equipment that they didn't install. Because of parts that they left out from the HVAC installation, there's poisonous and explosive sewer gases and carbon monoxide coming into my air ducts and into my house. After a month of trying to get them to address this, Fidelity is now refusing to fix the problem. I certainly wouldn't want this to happen to anyone else.

From the beginning they lied to me and did not assist in any shape, way or form to protect me. I had to find my own licensed contractor, had to pay for the job myself and had to spend hours on the phone with their representatives and email them several times to assure that I will get reimbursed. At the end they had the odacity to say that the roof failure is not covered under the contract. I tried and tried and gave them plenty of opportunities to honor their own promises and they simply said that it is not covered! I will do whatever I can to spread the word of what a phony and horrible company they are!!!!

I live in LV NV, it's June and temps are climbing by the day. On a Wed. my pump started making loud noises soon after it began to leak. I went online and submitted my claim and also paid the $75. I received an email stating that someone with Emerald Pool Co would be contacting me no later than 48 hrs from Wed. Keep in mind the temps outside are already over 100. No one called, Friday I took it upon myself to call Emerald Pool, I left a message twice on Friday! I waited all weekend and nothing!

This is the worst company I have ever dealt with. This fraud of a company takes money for home warranty and then doesn't fulfill their scope of work in the agreement and actually breach it in multiple ways. My realtor was nice enough to purchase a home warranty for me after closing on my new house. During the winter, my furnace went out and contacted the home warranty company. They eventually sent two different companies out two different times and I got the same answer from the workers: The system needs to be updated or you won't get much heat out of it.

Please don’t take warranty from this company. My home owner took one for me and this is the worst ever. Called in first time for a plumber because my disposer stopped working. They send a plumber who came and took a sec to look at it and left .he said he will come back with tools.. I tried to called Hurst Plumbing and Fidelity several times and no response. I paid 75/- as fee.. Please be cautious

This has been the WORST company I've ever paid money to! They don't send out techs who actually fix the problem. I have to call them to have the same thing fixed, over and over again! Of course they want the service fee of $85 paid every time. When you finally get through to an agent, they're dry, inattentive, rude, or just hang up on you all together. I paid almost $800 for the home warranty and on the rare occasion I have to use it, I'm not getting my money's worth. Now I'm about to call back for a 3rd time this morning because the tech they sent 2 weeks ago didn't fix my AC correctly. I'm a diabetic and has been sweating in this heat for 2 days!

Someone look at my refrigerator that isn't cooling properly. Covered by warranty. I was told that it is, in fact, working. Over and over, in six different ways. Try as I might to pretend this rice milk is chilled, the pep talk isn't doing it. Can I pay another 75 dollars for someone to tell me I don't have food poisoning.

Terrible customer service from Fidelity Home Warranty. They have repeatedly sent techs out who can't and don't fix the problems, then they give the runaround and make excuses. Recently our AC unit wasn't cooling as it normally does, they sent a tech who couldn't fix it, I called and asked for a different company to be sent out, they sent the same company again, and the tech actually made the AC unit blow warm air now, and he left before I had a chance to check it. He obviously didn't check it either, great service.

I started with FNHW in 2016 when we purchased our first home, The first year was good, however, the second year was totally the opposite. Long hold time, long time for a service request to be taken care of. I was even told by they can not guarantee the competence of the service providers. I try to get my call escalated to a supervisor but it never happens. We brought a new home last year and end up with them again, and this time they have gone from bad to worse. I place a service request on the 14 May, for my AC unit, the provider said it need parts and it took 3 consecutive calls from me before someone approve it on the 27th. It is now the 20th of June and the units are still not fixed and no one can say what is the status of the parts. I try to get my call escalated to a supervisor but it never happens.

Ridiculous, they'll put you on hold literally for hours. They do not take accountability and they will just transfer you and put you on hold. It is so frustrating, I'm sure they don't have a Quality Assurance Department, to listen to calls. Don't waste your money!

It's beyond hot, I have kids and pets. This is **.

This home warranty company is a scam!!! They will put you on endless hold, literally for hours and that is no exaggeration. Mark my word, this home warranty company will be out of business in the next year or two. They used to be good but relocated their call center to Henderson, NV and are no longer reputable. I have had issue after issue trying to get work authorized and completed over the past year on my refrigerator icemaker, dishwasher and washing machine. The washing machine took two work orders, arguing on the phone to finally fix over a three month period. The dishwasher took over two months of haggling back and forth before it was finally replaced. I am currently dealing with a third icemaker issue regarding it not making ice.

Rigamarole every excuse in the book why my oven isn't fixed. Horrible customer service and leaves you on hold for hours if you you let them. They are worthless and have caused me way too much anger and frustration. Ridiculous!!!!

I own rental properties and I have used Fidelity for years on multiple properties. Never again, I just dealt with the most rude customer service associate I have ever dealt with in my life and I have the call recorded. The plumbing company dispatched by fidelity came yesterday and submitted a report indicating the water heater needs to be replaced. I called Fidelity today a day later, to try and schedule replacement and they are saying they have not received anything from the plumbing company, who has assured me they have already submitted everything to fidelity. I try to explain this to the customer service rep very calmly as is recorded on my phone, and he starts cutting me off saying I need to lower my voice and be professional despite the fact that at no point did I raise my voice or tone even slightly. He continued to bark at me and would not let me simply have a dialogue or speak with a supervisor, and I still don't have a water heater?

Our Water Heater broke down, they dispatched a company who was able to diagnose the issue and recommended replacement of the water heater, however Fidelity home Warranty is taking forever to approve the claim, after many calls, still unable to get through the authorization department, worst customer service ever!!! now there is no water in showers for 3 days... I really hope consumer affair companies and organizations can take action against this company to protect consumers. We pay them for services in advance, but the service provided in return is pure garbage!

The Customer Service is the WORST I have ever experienced from any company, I was even hung up on by a "manager" for a warranty item I have been dealing with for over two years (with no fix). DO NOT USE THIS COMPANY.

I just purchased a house and it came with a comprehensive one year warranty. My claim for service is being denied because on page 3 it says “Garage Door Opener Not covered: Garage door-hinges-springs-cables-rollers-guides-remote transmitters-key pads-WiFi enabled garage door openers.” Yet, on page 5 on the same contract it says “Garage Door Opener Covered: Hinges-springs-cables-remote transmitters-key pads.” I wonder what my attorney will say about this? I also wonder what the judge will say about this? I hope that you did not receive a Fidelity National Home Warranty with the purchase of your new home, nor are considering getting one.

Our AC unit died last weekend. Fidelity sent an AC tech from the company that they must have a contract with. He told us our unit was basically toast. They informed us they would replace it. So we just basically got a new unit for free. We paid the $75 service call fee. It is not the top brand on the market, but it is working, under warranty with manufacturer, and made in the good old USA!!!! Now what more could I ask for.

I had an instant hot water dispenser go out December 27. Upstream of this unit is a filter which 'T's off to a tap water dispenser. The faucet has 2 handles- one for hot water, and one for filtered tap water. After being informed of the issue, Fidelity got a plumbing company to my house the first week in January. The plumbing company left, saying they needed to get approval and order a new hot water dispenser. When I heard nothing for about a week I called Fidelity again. Apparently the plumbing company they sent didn't do hot water dispensers. They called another plumbing company. A week later they came out and confirmed that I needed a new hot water heater. They then ordered a hot water heater that didn't work with my setup. (Another 2 weeks.) When the plumbing company called Fidelity for the correct unit, Fidelity denied coverage because they said they did not cover 'cold' water dispensers.

My furnace has insulation foam in one of the tunings. The foam started to melt and drip over a furnace surface. I Called the home warranty and paid the deductible. They sent a technician that said the furnace is working, therefore there is not repair to be made. Later I receive a letter where fidelity decline my claim since "The technician found no failure". I do not understand this company. Should the house be burn to demonstrate that there is something wrong with the furnace!!!

Similar to other reviews we received the run-around when our oven/range had an error code. The worst 1 star vendors are assigned whom are in turn very un-professional and admit verbally that they just drag things out until the owner gives up. They do not attempt to repair on site. They do not bring a replacement part when your bad part needs to go for refurbishment. They basically admit that refurbishment is a long shot since there are no more spare parts available for this model. They can not guarantee any time frame within which your appliance will be repaired. They will (of course) go out of their way to make sure they don't have to replace your entire unit (which would cost more than the warranty you paid).

This company is the absolute worst. We had a sewage/plumbing backup at night in our home where our 89 year old parents live and one of them on hospice care, and we called fidelity and they dispatched the emergency service request to a company that does not have 24 hour support. When I called to request they use a different company, their answer was, your contract states that if we can find someone to respond in 24 hours then we don’t have to. So the company they dispatched would come out at 11 am the next day and this issue was at like 8 pm at night. So I said we have to smell this toxic smell and deal with this back up in showers and toilet until tomorrow afternoon?? Their answer was yes.

Complete waste of time & money. Constant run around, don't seem to care how long it takes. The repair person has been here twice, was supposed to have parts on visit 3 weeks ago but didn't. Not sure why I waited at home for him, he did nothing. Coming back tomorrow to see what parts are needed, and then again when he gets parts. It's as if they are hoping I get tired and decide I don't need working appliances.

We had a septic tank that needed repair. Fidelity could not find a service provider so I did. Most of my calls were directed overseas. The cost for the repair is $9,000.00. Of course Fidelity is hiding during this time. I hold numerous times on the phone for over an hour. I submit all the documents email. I fill everything out. Over 30 days later they are saying they will give me $975 out of the $9,000.00. Why did I pay all this money to go with them - this is a joke. Do yourself a favor - avoid this company. DO NOT DO BUSINESS WITH THIS COMPANY.

For first time in a year and after paying $1100 for enhanced coverage called to have a broken garage door cable replaced but thru sent an unlicensed contractor who took some photos and went into his truck and then came back saying it is not covered due to abnormal use!!!. The contractors was three days and two appointments late so I write a negative review on his Facebook page 4 hours before he showed up. I called the Fidelity to send someone else but they send him without notifying me. In retaliation for bad review he lied to warranty representative who would not listen to my argument and refused request for 2nd opinion and then hung up the phone.

I placed a call for service on 12/19. A service provider finally showed up on 12/28. While the repair was approved on 12/28, my washer is still not repaired. As of today, FNHW nor the repair company are responding to calls or voice mail. I paid a $75 service fee on 12/19/2021, my washer is still broken, and no one answers the phone or returns phone calls. I DO NOT recommend this company.

We bought a home after losing EVERYTHING in the Glass Fire last year. We needed a solid warranty as funds were very tight. Two problems:

This company has terrible customer service and instituted surprise fees during service calls. I had customer service reps tell me to stop interrupting them with my questions and twice we were “disconnected “ with no return call. They like to transfer customers to a line that is an eternity hold line (where no one ever picks up). We waited a week after the technician diagnosed a problem with our heater before they would approve the repair. They would have never approved the repair if we had not called to ask. Avoid this company at all costs. They seem to make it their practice to frustrate the customer so much that the customer will not try to use the warranty service. Seems like a scam company to me.

Had Fidelity on our last house and they were very responsive so when we purchased our next house we decided to go with them again which was a mistake. I don't know what happened since we last used them but they are terrible now. Have had to make two claims with them so far and service has been terrible. The first claim was on a water softener, they sent out a repairman and he said the unit needed to be replaced so Fidelity said they were going to send someone that knew the unit to check it, when the guy shows up he knew nothing about the system and said to replace it.

We got our home warranty with the purchase of our home in October 2019. (Note, I am giving a timeline of events. It may seem like they are good in the beginning but keep reading!) That December, we had to use them and had no problems besides the long wait times on the phone. They dispatched someone asap and we had our sink faucet fixed. In April of 2020, we called them about our water heater. The first dispatch said our water heater needed to be replaced so we purchased one through them. The house was old and we didn't know how old that thing was...we just wanted hot water as it was in early COVID-19 times and we wanted to make sure we could sanitize things. They installed it and said we'd have water in about 30 minutes.

Stay away!! Total scam!! I have been trying to submit a claim. The website doesn’t allow you to submit claim. When you call and finally after 45min hold they tell you that you need a different department and make you hold another 50 min. Then they pick up and say they can’t hear you. I have tried for 3 weeks with same results. Please have a zero rating to keep people away from getting scammed!!

I have 6 contracts with them and have been with them for more than 10 years. Fidelity has gone so bad and I will give you few examples.

DO NOT USE THIS COMPANY! You will put yourself through so much stress and anxiety just trying to get to customer service. I am on hold, as we speak, for over TWO HOURS. Because it is our septic tank that needs service they had to transfer me to the expedited team. Per our first call about the septic is we HAVE to get their approval first for anything over $699 or they won't pay. UMMMM... but how the heck do you get to speak to someone to get this moving as our septic tank alarm is going off again. Also, they will refer you to their vendors, EXCEPT for septic which is fine but how to I get my services pre-approved. It's sad these companies use P.O Boxes and offshore customer service that have NO IDEA how to assist or triage a call. Looking for this company on Yelp so I can add the same warning. I am SO MAD it's beyond. Why are we paying money for a service that is not able to service?!?!

Their policy is to wear you down with 2+ hour hold times, no response, or general inactivity until you get so fed up that you fix the problem on your own dime, or cash out for pennies. We did not. We reported broken air conditioning on July 22 and it has just been replaced on August 25, and it still cost us $648 for "uncovered expenses." A grueling experience all-round. If you're reading reviews with a view to buying a policy from this company, do yourself a favor and STEER CLEAR. FNHW deserve only to be passed through the bowels of history and flushed away forever!

Fidelity National Home Warranty has been experiencing technical difficulties since the beginning of 2021 and so they are impossible to contact to request service. Their website is also useless as you cannot make a payment on there or request service either. Without being able to contact this unprofessional company, you are unable to place any service requests. If I could give it no stars, I would.

DO NOT WASTE YOUR MONEY with this scam company. We signed up for this when we bought our house. But now that our A/C unit went out, they won’t approve repairs through any contractor but theirs. Their contractors are a week to 2 weeks out. During 95° plus weather. However that doesn’t count as an emergency to use my own contractor as it would have to be over 105° for a week. Laughable in Colorado as doubt it would happen. Also spent over 2.5 hours on hold to talk to 3 different reps, none of whom has any authority. Even spoke with someone in Authorization Dept who had no authority. I asked to speak to her manager. Was told I’d get a return call within 4 hours. Nearly 48 hours later, I’ve not gotten a call back. Customer service here in nonexistent and it’s nearly impossible to get anything from them when appliances break. Don’t waste money by signing up with this company.

I switched to Fidelity after using another company. Wrong decision!! Trying to get a hold of a customer service rep is beyond challenging (holding for over an hour) finally speaking to some one you can hardly understand is frustrating. My water heater is only producing cold water. The vendor has nothing but bad ratings. The vendor can’t get to my home for 6 days!! If you call back to Fidelity they won’t change the vendor but they sure charged me the $75.00 service call. I won’t be using them again and I would recommend. Old Republic home warranty was professional and timely. I will go back to them when it’s time to renew.

I reported online thru Fidelity National Home Warranty and on 6/28 a heating repair person came out. This was during 115 degree weather so the timing was terrible for losing my a/c. When I met with the repair person, he confirmed there is a leak and said the entire heat pump really should be replaced, although on the paperwork he only noted ‘coil has a leak in it’. After a couple phone calls to Fidelity 7/06 and 7/09, as they have never followed up with me on the service, they finally said the parts (condenser and coil) are on order and it would arrive within 2-5 days, so 7/16 at the latest.

I am a current customer and my contract is about to expire. Normally I would renew, but I recently put a request in for my AC to be repaired since 7/7/2021. I have followed of the protocols, the contracting company is currently waiting on Fidelity Home Warranty for approval. I have called customer service, they transfer me to the authorization department, then the line is disconnected, Twice. I live in Texas. My family and I have been without AC since the 7/6/2021. Since I can't reach the company by phone and I can get any answers. Call me. My contract number is **! Service Number is **!

This is the worst home warranty. Terrible customer service, impossible hold times and phone system. I hope they have no future customers. It's appalling. Estimates for any repair are about 6 weeks - start to finish. And, plan for a good 5 hours tracking them down on status.

I have coverage with Fidelity National Home Warranty (FNHW) since December 2018. Never had any issues with our home and never made a claim until our AC stopped working on June 2021. Made a claim online and paid $75 for FNHW to send contractor from Comfort Control Heating & Air (CCH&A), it took 1 week until CCH&A technician came over to check my AC, after the CCH&A tech came over and assess the AC, it took them another week to send the Diagnostic Report back to FNHW. Now as I'm writing this review, it has been 3 weeks our home with 2 children with HOT temperature without any assurance of the status of this claim.

All is good ... unless you need a repair. The only way to file a claim is online and if you have any issue (service dispatched is unavailable or out of business!) they will not answer the phones. Even their service providers complain about getting "disconnected" and hold times of over 2 hours. I have had an issue contacting them 3 times this year - when I do get through, they have used the same excuse EACH time. "We are experiencing technical difficulties." If that's true, the difficulties have lasted for 9 months and counting.

Our stove broke on 6/4/2021 (Friday evening)– the same day we called to file a claim. The representative was awesome– took our information and told us that someone would call us Monday morning (6/7/2021) and be there in the afternoon to see what could be done. This isn’t exactly how the repair company worked out – but either way someone came out on 6/9/2021 (Wednesday). The repair guy told us the parts are ‘a dime a dozen’ and shouldn’t be a problem to get. He stated it would be about 2 weeks only because of mail time and how long it’d take them to reschedule us.

I tried calling them multiple times and their customer service reps say they can't hear me and hang up. I tried going online but it says they won't respond since there is an open service request. I'm at my wit's end trying to contact them and find their entire service HORRIBLE. I wish I had seen these reviews first as I had them recommended by my real estate agent but would never ever recommend this service. We were also told my the service contractor they sent "good luck they'll never actually replace anything".

This company has TERRIBLE customer service, and refuses to live up to their contract. I had a plumbing emergency, involving a leaking water heater. I called them within 5 minutes of discovering the leak; they told me they were labeling it an emergency, and that they'd set up the service call. TWO DAYS later, they call and tell me that they have no available plumbers, so I should find my own. I do, and call them out to diagnose the problem, then call the authorization line as instructed. I'm on hold so long that the plumbers give up and go away. When I finally do get ahold of the authorization dept., many hours later, I'm given a list of info they need from the plumber. I contact the plumbers; they provide the information and I submit it. I'm then told by the authorization dept. that the info isn't good enough, because the plumbers offer a flat rate for water heater replacement.

This is for the service request placed on 6-3-21 for a/c repairs. Service work order # **. You notified us that we would have to find our own contractor. We did and have submitted their estimate to you. We have not received approval on this as of today's date. My husband and I have spent numerous hours trying to get through on the phone at the claim authorization # and various #'s for your company. Every time we call we are on hold and ultimately every time the lines disconnects. How do we get approval if no one ever answers the phone?

Buyer beware...Do not purchase a home warranty through Fidelity home warranty, they will not fix anything, it's just a scam. We purchased the Single family P-10 Enhanced policy with Pool/Spa after purchasing our new home. We first called when our heat did not produce heat or adequate air-flow. We spent countless hours on the phone to try and get this problem fixed. Three different companies were sent out, the first did nothing and said the heater was old and needs to be replaced, however Fidelity said that the tech said the heater worked normal.

I'm a realtor & have sent many clients to this company. I thought I might have better service, nope. I've had 3 homes covered with them for around 10 years. At first it was great but within the last 3-4 years the service just keeps getting worse. I've been on the phone for over an hour on many occasions. The recording says it's easier to get service online but they don't have any of my properties listed for me to select & I've asked them that several times to fix it. Still not listed so have no choice but to phone in.

Was given this with a condo I purchased. Everything I needed help with they had an excuse not to cover - hadn't been properly maintained. WHY did they agree to offer a warranty w/o knowing this?? Zero benefits.

My experience with home warranty is that you get nothing back from what you pay. Each claim costs $75, but even if you cancel it immediately, you don't get a penny back. When water heater does not function well (with limited hot water), they conclude no action needed. I realized that claims for actual fix/replacement are very hard to go through. It feels absolutely like dumping money into water. Far better off not having a warranty and calling straight to experts for malfunctioning appliances.

This is an extremely difficult company to contact. Their website is very basic and not very helpful. There is no email address to contact anyone regarding issues. The only phone number on the website is for sales dept. but I was still able to access customer service through that number. The service dept. # is on the warranty contract. The least amount of wait time I’ve experienced has been 40 minutes. That was today. I’ve been waiting to get a response from this company from a service request dated 5/21/21 regarding our A/C and the service rep's recommendation for replacement. We haven’t heard from the company yet.

If I could rate them as a ZERO I would. Not only do they NOT offer the ability to send an email from their website, but their so-called "emergency" customer service department located somewhere in the Philippines I imagine could care LESS about you, your emergency, or the fact that you paid for a home warranty to be available to use when you need it. The vendors can't even get someone on the phone over the weekend who can authorize a repair - so why bother offering an emergency number to begin with??? The outsourced call center reps are rude, arrogant, complacent to your needs, and evidently don't report to a supervisor because each time I've requested one - I've been told "they're going to tell you the same thing" and "there isn't anyone available to take the call". This is the BIGGEST SCAM and feel that the AGO should be investigating this garbage provider.

I have filed 4 claims with FNHW. Each contact has been exactly the same. Phone call wait times are at least 40 minutes and have gone up to an hour and a half with NO RESPONSE, just music and the voice prompt of "please continue to hold". It seemed I was lost in their phone network so I eventually hung up. When I have gotten through to the company it is the same agent who is rude, works extremely slow and has not completed the works orders sufficiently. It is painful to talk to them. Painful to call them. Painful to work with them. This is the first company I have ever written such a public negative review on, but they are THAT bad and I have to do it after so many problems.

I have had a Fidelity National Home Warranty policy for 20 years, and generally they were fair and thorough. Not any more! My microwave died. I placed a repair request and they sent a service person. They said they needed to order a part. Then I got an email from Fidelity, offering me a replacement microwave or a cash payment. Neither were comparable with my microwave, so I rejected their offer. Several weeks later, they submitted a new offer, more money, a slightly better, but still not comparable microwave replacement.

An engineer who came home on a service work order in Dec'20, recommend my in-sink digester to be replaced as it was leaking. I contacted the Fidelity Warranty company sometime in January 2021 and elected to cash out. I am still waiting for my check for $260. I owe the company $75 for a service ticket created in March 2021, which was created by mistake. I called and spoke to the company in March and told them, I will pay them $75 after I get $260 from the company. My access to my Fidelity account to create a ticket for service is revoked. As of date, I have not got the check.

This review is unbiased and completely warranted. Hold times- Expect a 30-50 min to get a live agent on the phone. The sales line is much quicker, but actually getting a customer service rep takes long. Follow up- Poor. After my third incident with the same dishwasher that I've filed numerous issues on. The last step was to have a procurement person call me to follow through with a replacement. I never received that call from them.

I have been with this company for 3 years and thought I was renewing my 4th year contract. I called them because when I logged into my account my contract had disappeared. Therefore, I didn't know when my renewal date was. The payment history was there, but current status shows "No Payment Due at This Time". After being placed on hold for an eternity I was redirected to a supervisor who informed me that they had "DECLINED" my new contract. I was in shock!!! No letter, no phone call no nothing to inform me of this. They did claim a letter was sent to me, but they lied because we never received anything from them. The worst thing is that she couldn't even give me a reason as to why my contract had been declined.

Fidelity home warranty is a scam. Had an issue with my laundry machine and it's been 2 months and still have not fixed/replaced the machine. I have a tenant in the house very frustrated that they have been waiting over two months for this company to "Figure it out". They are a scam. They drag and drag as much as possible. I am surprised they are still in business with this kind of customer support and delays. Takes hours until they answer the phone and when they do they don't care at all and say you need to wait until they figure it out with the service company.

When 100% of your reviews on Yelp: ** are only 1-star with identical, negative comments, that means the reviews are correct. Anthony at Anthony Air ** is THE WORST. There is something seriously wrong with this man. His poor, NON-service and alleged, chronic scamming of people are reprehensible. The reviews ring true - there's a clear pattern here. Luckily, I had a witness to this to back me up. Trust your gut - I wish I saw these scathing reviews before I let him come to my home!

I am a 3 year customer for FNHW with the most inclusive coverage package that they offer. During that time there have been multiple instances where items I felt we included in the terms of the contract were denied for one reason or another. However, the customer service was never an issue during those instances and I chalked it up to just a lack of coverage on the company's end. Recently, I was affected by the winter storm in Texas that damaged hundred of thousands of homes in the area, and when the power went out, leaving me unable to run the pool during the sub zero temperatures my filter busted. I filed a claim on 2/18/2021 online, and was contacted by their contracted company to come look at the pool on 2/22/21. The contractor reviewed the damage, said he would submit the claim and order the part, and I should hear back by the end of the week.

It is a scam - scheduled a service call for a broken electrical box. No problem scheduling, a contractor came over the next day, mumbled "I don't have a box like that in my truck, need to get a new one", and left. Call dispatcher again to set up a new appointment, she says the home warranty company won't cover the repair. Apparently it wasn't clear to her when the appointment was scheduled (I described the problem to her very clearly).

Tony from customer service was very rude and keep denying the claim without asking details. It might be their standard practice to deny all claims but it was obvious, she does not want to listen to me and hush me when I tried to speak. it's more than worst customer service, she is horrible as human being. DON'T BUY THIS INSURANCE, THEY DO NOTHING.

Very poor follow-up. It is very apparent that the customer service reps are not all on the same page. Nobody should have to call in multiple times for the same issue. I didn't feel as though my needs were taken seriously. I will not renew with this company.

If I could give negative stars it would be Negative 5. For one claim I got the same message for 3 months "We are currently in the process of assigning a Service Provider in your area to service your request. Once the Service Provider has been assigned, you will receive a follow-up email with their contact information. Thank you for your patience."

My hot water heater went out and there was water flowing everywhere. The valves to turn the water off were not turning the water off, so I immediately called the local plumber to come help stop the water. He was close and came quickly to which he had to turn the water off at the main and with kids at home doing school online we couldn't go without water, so I had him replace the water heater and get the water back on. I then called Fidelity National and they said nothing would be reimbursed because I should've called and paid the $75 first to start an expedited claim (who would think of that at the time of the emergency). I said, "We couldn't get the water turned off and I was panicked with water going everywhere."

I purchase my home on February 4th, 2021. The first night I took a shower in my new (to me) home, I noticed the water did not drain. I called Fidelity the very next day to get the issue resolved and was told that the home warranty did not cover that; but my contract says water stoppage is covered. Every time I request that Fidelity put their denial in writing and be mailed to me, their customer service representative hangs up on me.

We have a home warranty purchased at close of escrow with our RE agent leading us to believe this was to protect us if an appliance, etc. went out, so don't worry about the age/condition of the *** as it would be covered by the warranty company. NOT TRUE!!! I went online to write a negative review to make me feel better about being on hold for multiple hours trying to reach a CSR. However, after looking for places to review them, it has become apparent that THEY DON'T CARE! They already have tons of negative reviews on multiple sites, and many of the negative reviews show others doing the same thing, but waiting even longer than the 1.5 hours I have been on hold this time around. I gave up before at 1.5 hours, so apparently, that is the minimum amount of time you need to invest to reach someone.

If I could rate this company a zero star, I would. Do not purchase this warranty. My experience is too long to write here. They’re deceptive, cover nothing, have hidden clauses, terrible service department, 45 minute on hold experience, rude agents, and management that flat out don’t call you back when you escalate concerns. Do yourself a favor and pick another warranty.

I have been waiting for the authorization department for the last 3 day to confirm what needs to be done... When I called nobody could figure it out... My tenants have been without gas for 4 days and talking to them is like talking to a wall.

I've been trying for days now to get a hold of Fidelity National Home Warranty for a service ticket I have open, the longest I stayed on hold was 1hr and 17min, in total I've spent over 4hrs of trying to get a hold of someone to resolve my issue and I can't! When I call the regular service department, they let me know that they cannot help me and there is nothing they can do. Save yourself the headache and find a different company to work with.

I have had a policy for several years. I finally needed it ... the oven went out and could not be repaired. They offered either cash ($150 less than the amount required for me to buy the oven they were offering) or an oven that was too wide to fit the opening in my cabinet. I called to point out that the oven they offered would not fit. They responded by pointing out that, by contract, they are not required to consider dimensions. So without measuring my cabinet, they offer me an oven that is too big ... and my only option is to take the cash offering which will not cover the cost of a replacement. This is beside the fact that I have called them two days in a row regarding this; yesterday I was on hold for an hour and 20 minutes before my call was answered, and today I was on hold 45 minutes before talking to the representative. I am shopping for a new home warranty. Don't waste your money or time on Fidelity National. I only wish I could give a 0-star rating.

Waiting over two months for them to fix a dishwasher. They never ordered the part, never followed up on the part, and never followed up on requests we made. 2 hour wait times each time we call, and an average of four transfers, each time with someone saying we need to transfer you to a different department. Never a resolution and terrible customer service. Do not use.

We have been with Fidelity National Home Warranty for 4 years and because we made claims, they dropped us. Isn’t that what a Home Warranty is for. Bad customer service. Save yourself the problems and use another company.

Terrible customer service! Be prepared to wait on hold for hours and NOT get the repairs you are covered for. Twice this month I have needed plumbing services and twice they sent incompetent plumbers who could not do basic repairs. I had garbage disposal not working and Fidelity's plumbers told me they could not do it because they needed special equipment not covered in the policy. After paying $75 for NOTHING, I called another plumber who fixed the disposal without using any special equipment. They use the worst companies for service calls. Avoid Fidelity Home Warranty at all cost as they do not honor their contract.

Sorry I cannot give NO STARS. I am on hold now, have been for an hour! Have been on hold or disconnected for THREE DAYS trying to reach an "agent specialist!" In October FNHW sent a crappy plumber to repair kitchen faucet that leaked. They patched leak when faucet should have been replaced. I paid $499 to repair water damage from the initial leak. 21 days later the faulty repair blew and leaked again. FNHW decided to send a different plumber who replaced the faucet. Now they want to charge me a $75 service charge for the second plumber (who had to repair the faulty work of the first plumber within 30 days of first patch job) and want no responsibility for the additional $635 in water damage repairs.

Requested service on 12/28/2020 for my cooktop that was not working. The vendor they sent me took a week to get to me, then took until 1/25/2021 to bring the part and install it. This was after several phone calls to the vendor. Part was installed cooktop still not working. It is now 2/3/2021 and call was made to the vendor again. They hadn't even called Fidelity Home Warranty for approval. Called Fidelity Home Warranty they stated they didn't get the order until today from vendor (2/3/21) after I had called vendor wondering where my part was. I was referred to the authorization department and have now been on hold for 2 hours. Fidelity Home Warranty hires vendors who are unable to do their job. I pay a very high premium and for what poor service??

I have tried to contact Fidelity on several appliances that have needed servicing/and repairs. They were quick to answer the new service request prompt via phone, set me up with a local company and take my money. After that service quickly stopped. After S.T.A.R Appliance Repair came to my home, and did their so called "diagnosis" of my appliances and sent out the repair form to Fidelity, going to be 4 months ago...S.T.A.R Appliance has not come back to my home to do any of the work, they keep having excuses as to why they cannot come... They say parts are back ordered, different parts every time I call... They say there is nothing they can do about it. They will not come fix the appliances they have parts for already because they claim Fidelity will only pay them for one single visit to repair all appliances at once!

They were quick to respond when my water heater went out and got a plumber out to my home and replace the heater pretty quickly. They also covered most of the cost of replacement. I'd recommend them to friends and family if asked.

I have been long term customer with this home warranty. I had two major repairs one with AC and one with Water heater. I was charged 1200 dollars to fix my AC, it is not like they have replaced the system. I thought it was normal. And it took almost a week for them to fix it. Now coming to water heater, it is been a week already from the date I have reported the issue and I have no information on when will the water heater issue be fixed. I kept calling every day with at least 40mins of wait time and no response. So I am practically left with no options other than getting it fixed by other technician or wait indefinitely for them to fix and God knows how much I will be charged and when will this be fixed. Very unreliable home warranty. I would suggest to stay away from this home warranty.

They used to be excellent! I had 5 properties with them for over 5 years. Last 2 years they are no longer good, completely changed! They choose the worst companies to send out for service calls. Last month, it took them 3 times to fix my heater and the tenants had to put up for almost a month without heater, on top of that, they charged me 3 times 75$ copay for for the same problem within guarantee period for service fees instead of 1 copay only. Three months ago, I had plumbing issue, it took them 3 companies to come to fix a simple plumbing problem!!! My tenants suffered!! I was under so much stress!

We have placed three service orders with his company since our real Estate agent recommended them in the sale transaction. First one took a month to hear from someone as they used the real estate agents info not ours. Second one took a week to get an appliance repair company to come to our house. They spent 10 minutes diagnosing and left. 2 months later they repaired the microwave. Fidelity blamed it on parts. This last broke the camel's back. Place an emergency plumbing service order on Dec 30th. They assigned to a company that does not answer their phone. Tried for 4 days. Went back to Fidelity who promised to contact vendor and get them right out.

Washer not working (options given did not meet problem) and now leaking today. No appointment set until I called at least 4 times. The company says contact in 24 hour. Not true. One rep said I could have contact in 27 minutes...really! - No follow up. Finally given a service company (Sears Home Service) only to find out they had no record at least times 4! Finally had appointment for a month out after much contact by me. Very difficult to understand - English barrier on their part as well at least with one of their so-called service people. Cannot wait service for a month. Told a rush might be available but company would have to validate cost and I had to find service company. Would not connect me to anyone that had the authority to assist. So what is customer paying for? Company gladly accepts payment for very few home issues submitted over a few years but is not reliable. I would highly recommend customers find reputable company.

This is the most useless company you will ever deal with. They are happy to take your many, but go to the end of the earth not to pay a claim. They take so long that they hope you get frustrated and fix it yourself....I'm talking weeks to respond and absolutely the most useless humans that live on this earth. It's said we have to share our oxygen with them!! Never ever ever again will I buy a home warranty, it's an absolute waste of money and will turn your hair white in frustration!!!

Had them for eight years and my usual services were minor plumbing or pest control. But this year, we encountered sewer problems and after 3 different plumbing companies visiting and denying repairs - a pattern has emerged. All the plumbers sent out were three months in with HW and only looked for reasons to NOT do the job, e.g.: the crawl space is too hard to get into (not true), or a p-trap is missing (improper install is covered in the contract) or that my house is a multi unit (not true; single residence with 3 levels; the burden of proof was on me, btw.)

The representative could not understand English. He was ignorant of the Contract. I requested that he transfer me to a representative who could speak English and knew the details of contract. He refused. He refused to discuss cancellation of Warranty because he failed to listen to me.

I have had this service for several years and just barely used it. I needed to renew one policy and I ask if I can submit a repair request immediately. They confirmed and once I paid the renewal and the service fee they denied the service. I don't like lying companies and this is one of the worst. I would never do business again with them. I don't recommend you to hire this company. Avoid headaches.

Dealing with this company is terrible. I'd rather pay thousands of dollars to a group of 5 year olds for repairs than these jokers. I'd rather slam my head in a car door repeatedly than put in a another service request with Fidelity. Just say no.

I am a new homeowner and this company literally charges you and then lets you do ALL the work. You may as well pay for anything that breaks down on your own accord cause each time you call them, they just charge you $75 and then let you coordinate w/ repair techs etc to arrange anything after that. The repair companies and techs are completely mediocre. It's absurd. I hate this company. I'm looking now to figure out how to transfer to an entirely different company immediately.

Their customer service is horrible. Each time we call for a service they have a delay and most of the time they register wrong information for our requested service. In last two weeks, I called them for a pre-season heating tune-up, and after two weeks we got a call that we are not eligible for AC tune up at this time of year!!!! Who needs an AC tune up now??!! When I clarify for them I never asked for AC tune up they told me that pre season tune up time is over, when my wife explained to them that first time we called for that the time was not over, the lady on call, did not like to listen and repeated her sentences. This lady is the one who call you to schedule time and give you information about the service company, is SUPER RUDE. She hang up the phone on my wife and she does have any skill of listening at all. I will never ever do business with this company. Bring your business somewhere else.

Just purchased home. Told warranty covers everything. So far 20k out of my pocket later as they cover nothing. Called on my garage door opener and they came out 2 days later. Cactus Garage Door. Said it's the motherboard and it's 8 weeks backlogged so far. So I had to pay 75 and the item isn't in stock and in fact backlogged. Waited a week for a mgr. at Fidelity to call me back. Lucy. I examined. I AM ELDERLY AND HANIDCAPPED AND LIVE ALONE and need the garage for safety. She said, "You signed the contract." I said, "No I didn't. It came with the home I purchased." She said they have no control over how long a part takes to come in. So it's been 8 weeks already? I asked, "How long do I have to wait?" She couldn't give me an answer. In other words I'm screwed till the part comes in. Well this Fidelity is heartless, cold, unprofessional and they lie. HOPE YOU NEVER HAVE TO CALL THEM. THEY DON'T CARE.

I bought this insurance as part of my home purchase. There was a gas leak in my crawlspace. I called FNHW and paid $75/- for my service fee. Initially they assigned a plumber and that plumber never showed up. Again they assigned another plumber who showed up and said that they will have to replace pipes as galvanized pipes are never repaired. According to Fidelity contract, they cover repair of Gas pipes. I called their customer service rep to explain how a gas line is repaired so that their vendor can do the service. Every time they would mention that someone would call me within next 24 hours..but I'm still waiting for their call (After 7 days). Absolute horrible experience. Please AVOID their service.