Erie Home Reviews

Had 3 appointments set up, no show every time, no call the last time. This was after telling them I had to drive 40 min to get there. I would not recommend them!

I contacted Erie Home about a new roof for my garage. We set up an appointment and the day before the appointment, they contacted me, telling me they couldn't make it and we set up another appointment. Then they contacted me again to say they were overbooked and would need to reschedule. The THIRD TIME they contacted me telling me that my needs were outside their scope of work! This seems like a shoddy organization, and I don't appear to be alone in my negative comments.

I recently tried to get an appointment to quote basement water issues. They said my wife had to be present for this to happen. I told them she was going thru chemo and could not be involved. They responded with the only way for her not to be there was for me to get a power of attorney. Told them no and they basically said too bad. Needless to say they won’t get my business or anyone else's that reads this.

Stay clear of this company. A new metal roof was installed on my house in 2016 and came with what was advertised as a 50-year warranty. Now it’s 2026, and after only 10 years, the roof is already having serious issues. A salesperson came out to inspect it and told me, “This definitely shouldn’t be happening on a roof that’s only 10 years old. It looks like our company installed incorrectly.” However, I was then told they couldn’t help because I’m the third homeowner. When I bought the house in 2024, I was told the roof would still be covered since it was only eight years old. Now, two years later, I’m being told the warranty doesn’t apply, and the sales manager who originally told me I was covered is no longer with the company.

Erie roof installed in February 2026. Developed a leak in July 2026. Can't reach installers to examine problem. I give a rating of work a -5 stars! DON'T use this company!!

On 3 March 2026 a sales rep contracted me for a metal roof in excess cost of $60,000. When the roofing materials arrived in April, I the customer had to spot the Forklift operator where to put the materials. Wrong. I called the main office in Mobile Alabama and asked why no representative from Erie wasn't here to spot materials. Answer. No one available. The same applied to spotting the dumpster. Had I'd not been home the dumpster driver would've caved in my garage door. Once again. No Erie representative on the job site. I the customer, spotted the dumpster. Wrong. I called the Mobile Alabama office as they said they'd replaced the garage door had it been damaged. Wrong answer. Now I was skeptical about this company.

Erie installed my roof two summers ago with NO roof venting. Going on three summers in South Texas. I’ve been given the runaround for months. For the money I spent on this roof, you would think Erie would correct the issue by installing the ridge vents. My contract states roof venting which was never installed and it’s not to code in my area.

I had a totally newsroom put on my home this fall. I now have lifting shingles. I sent pictures to Erie and have had no response in over a month. Paid 35,000 for roof and now paying goodleap 414.00 a month for shoddy work.

I had roof problems with my 80 year old roof and contacted Erie, who had replaced my windows years before. I had bought Leaf Filter before and they told me Leaf Filter had just been acquired by them, and before they could proceed with the roof work, the Leaf Filters needed to be removed. They sent a man out in 20 degree weather after a big snowstorm and the big freeze prevented the removal as ice had frozen over the gutters and leaf filters. He came out in warmer weather and removed the leaf filters and collected the $1200+ for doing so. He also told me that I should change my gutters from 5 inch wide to 6 inch wide because that helps prevent water spilling over the roof. Having spent almost $40,000 on a roof already, I declined.

While there were aspects of the experience that were positive, the overall process fell significantly short of the “white glove service” that was promised during the sales process and emphasized on the website. First, I would like to acknowledge Austin **, who served as the liaison throughout the project. He was consistently responsive, supportive, and communicative. I also appreciated the care and professionalism shown by Joe and Jason, particularly with the pre-installation planning and the post-installation cleanup efforts.

High pressure sales people ignore posted signs and injured my dog. They won't return my phone calls and it's been over 4 days.

If there -stars I would have given them a -10! The salesmen come to the house, gave all the sales pitch about how the roof is installed right down to where the nail holes are supposed to be made. I asked if they had their own specific installers and, of course, the answer was yes. Well, there were 3 guys on the crew and only one could speak English and one of the other guys fell off the ladder! We paid a lot of money for the most unprofessional job possible. They literally painted on some of the metal underlay or whatever it was and first winter all that has come off! The shingles themselves are very nice looking...the job, horrible. We've called them on it and I guess once they get their money, they're done with you. DO NOT DO BUSINESS WITH THEM...WORST JOB I HAVE EVER SEEN!!!

We contracted with Erie Home in October 2023 for a complete roof replacement, including reroofing the dormer down to the plywood and installation of specific ventilation and roofing components outlined in the contract and follow-up emails. In January 2026, after storm-related fascia damage exposed concerns, we discovered the dormer roof apparently had never been reroofed as contracted. We also identified multiple items that appeared to be missing or improperly installed, including ventilation components, intake vents, roofing materials, and incorrect downspout sizing.

These people are terrible. We did a Contract with them. For a new roof. They wanted 31000.00 for the roof. I called to cancel the work. And then went with a different company. Got the new roof done today. It's the same shingles and gutters. Only paid 8500.00 for both. Buyer beware of these people at Erie. The salesman lied to us and said we needed new decking on the roof. When the other company took the old roof off no signs of it ever being wet nor anything inside my house to where my roof was leaking. Because it wasn't ever leaking. Shop around before you do anything with Erie.

I was initially attracted to their products of a metal roof. I called for an appointment and it was set up for "Good Friday". I specifically inquired if that was going to be a problem and was specifically told, "no". I was only told to set aside time with my wife and I for the appointment. Well, the date came and we are sitting waiting and no one showed. No call, no show. I called the office and was told, sorry the person who set up the appointment failed to get back in contact with me to notify me that they had to cancel due to overbooking. I'm like, no one could call or e-mail me of the change. We're sitting here and no one could find the time to inform us of the change. Pretty much "sorry, so sorry, oh well " attitude. Informed me that for another appointment wouldn't be until six weeks out.

Total waste of time, like most lazy Maine contractors. Was looking for quote I knew ahead of time I would not get, as most Maine businesses are scams that don't show up. As I took a day out of my life to wait for Erie, they did not show. do not recommend, my time is valuable to waste it on lazy roofers, AND NOW lazies call EVERYDAY, DO NOT TRUST ANY LYING ROOFING COMPANY THAT CAN'T GIVE A DIRECT QUOTE, all found on MSN networks

I'm still paying over $20,000 for a new roof. Roof has been leaking since day one. Also, they failed to seal the flat roof cover, so it's been leaking down into the walls, destroying the walls. The attic is still leaking and since they installed the ridge vents improperly, it's a lot hotter in the attic now. I've been asking for over 2 years to correct these and other things (got a licensed roof inspection). So far, they've done nothing. By the time the roof is paid off, it will be over $50k for this failing roof.

I knew it was a mistake when they scheduled a visit at 6 pm in February on east coast… it’s dark. Gentlemen (2) that came out were very nice & easy going. They inspected the attics, took pictures and then the show began. The speech/sales pitch and so on for 3 Hours!!! They finally left and the product seemed like quality but prices started out astronomical and fluctuated so much that you knew you were getting screwed. For someone to go from $48k to 38k by calling the Manager (wizard) you know it’s all fluff. Please, Seniors have someone with you when they visit that can be very persuasive and you may feel intimidated to sign something legally binding. Buyer Beware. Please understand this review based solely on an Estimate Visit, I did not purchase any product from this company.

I had them come out to quote me. While their product looks good, seems well made. The price they want for it is INSANE. Unless you're rich and like spending money, look elsewhere. Classic bait and switch marketing right here.

Had a new expensive roof installed by Erie end of summer 2025. Salesman David B. was seemingly my best friend during this time. Two months later I needed their help in getting financial help from FEMA. Suddenly I was no longer his friend. Won't even return my messages. Wasn't asking for much. Beware David B. and Erie. Also, on their website it shows over 100 reviews...strangely all reviews are 5 star. When I tried to post a review (that would not have been a 5 star) there was no option to do so. When I did a chat with their chat service it took my review along with my contact info and said it would be forwarded to Erie...and that they would be in touch with me. They never contacted me, never posted my review. Sneaky rotten company.

Two salesmen from Erie Home came to my home to give me estimate for a roof replacement. One of the salesmen was extremely unprofessional. He was argumentative and rude. When he became overbearing, I instructed them to leave my home. As a senior citizen, this experience was unsettling. I will not use this company.

Erie Home replaced our roof in 6 hours. The employees worked very hard and fast. Very polite and gave us all the info we needed to make our decision. Our roof is beautiful. I highly recommend them. You get what you pay for. I am in love with the color I chose. If you want the best product and service I recommend them.

Called Erie Home. Set up a appointment to have someone come to my house to get a price and see what colors and styles they had. On the day of the appointment they were to be at the house at 1pm. Sat at home all afternoon and no show no call. Called the company and asked why nobody showed up, was told they did not come because I did not answer the phone the day before. I worked from 7 to 7 the day before. How could I answer the the phone? The lady was very rude to me on the phone when I did call them that day too. I would not even recommend them to anyone.

Two sales personnel showed up at my home on Monday 13 October. Inspected the roof outside and in the attic. Set down at the table and discussed the cost of a Metal Roof (which one I heard the price, I said NO way). Then discussed asphalt shingles for $64,837 (roof only needs 47 squares), I said this seem a little high. So, the next offer (after they talked to the "manager") was for $55,000 with a $10,000 down, and I would finance $45,000 with a 13% interest rate. The $10,000 was required that day to be guaranteed the $55,000 deal. I told them NO way was I going to give them $10,000. They left and were not very happy. Since then I have 3 estimates from local Roofing companies and not one has been over $20,000.

Live in a 2880 square foot house with a 3-car garage built in 2008. Two salesmen showed up for a price quote today. Nice, polite and courteous. Looked at roof from outside and in the attic and they pointed out problem areas. Then came the presentation which lasted most of the afternoon, around 3 1/2 hours. End result was $150,000 plus (YES, One hundred and Fifty thousand dollars plus) for a metal roof or $86,000 plus for a fiberglass roof. For Two Senior citizens living on a fixed income this is way out of our price range.

It has been 2 years and we still have no resolution to the gutters, which the guys installing the roof, ruined. They never asked a question, just proceeded. After the work was completed, I signed, stating I was signing for my brother, as he had just come home from the hospital, after suffering a stroke. We were told he should not engage in any financial or major decisions. The roof install had been set up previous, to his stroke. Very long story short, after several visits, from Erie Homes, to take care of the gutters, which still no longer function. There are now shingles coming off the roof. I have called & called, emailed, sent pictures only to be ignored. I honestly thought they were going to do something.

2 guys came out to inspect my roof! I then had to watch a video about the costs of roofs today! They indicated I had squishy places on the roof so would need plywood! The cost to me was $27,000! This of course did not include the tear off which they said would be an additional $5,000! It also did not include my detached garage! They also did not include new gutters! They then offered me a discount for end of summer which was lowered to $23,000 and only $8,000 for my little 2 1/2 car garage! I could not believe this company and the 3 1/2 hours of my time! Please beware of this company! They claimed to have a 4.9 Google score! I listened to what they said and told them there would be no way I could go with them! I had another estimate and the cost would be &13,000 which included tear off of the old roof and my garage!

1st bid $82,000 for the metal roof. A few seconds later... $46,000 for asphalt shingle (which I could finance through them at $1,400 a month)... then $39,000 (at $1,100 a month)... and by the time he left and "talked to his manager," who he said "must have been drinking because he never does something like this because there is nothing in it for them... $36,000 (at $400 a month for 15 years), but if I didn't sign right now that was off the table and he wouldn't be coming back.

The “highly trained and professional crew” started the day by starting to put ice and water shield over my existing shingles. I attempted to stop them but none of them spoke English. I would almost think that they wanted to get away with it because it is easier and cheaper. The lead gave me his phone number in case anything else came up. Then he went and updated his phone and number so it didn't work. WHY ON GOD'S GREEN EARTH would he give me a number that he knew he was going to shut off??!! They got nails all over my neighbor's driveway. He had to yell at the “professional” crew to get them to clean them off before he wound up with a flat tire.

I just wanted just an estimate for a garage roof replacement with new gutters with a screen. It's a detached garage from my home. I thought it would be a simple estimate that would take maybe 15 minutes. Their salesperson kept "upselling" for hours. In the end, their quote that they wanted was $16,476 for my little garage roof. I don't believe that I need to say anymore about my experience with this company.

Erie included gutter guards as part of the roofing installation. They removed the original gutter guards and messed up the gutter guards. Now they won't fix what they messed up. I had to go back and contact the original gutter installers to fix what they messed up. I have to pay for their bad fix and Erie Home will not help.

I reached out for a quote, scheduled for a Thursday and Wednesday they canceled with option to reschedule. They called me Monday shortly after 1pm and rescheduled for Tuesday at 6PM. It's now Tuesday at 7:25pm and NOTHING! No show, no call, no text, nothing. It's upsetting that a company can be so cavalier about business. 3/19/24.

Beware of this outfit! I contracted for fiberglass shingles @ $40,000. They showed up, stripped parts of my roof, valleys & edges, then "reroofed" roofed over my old shingles with Asphalt shingles. The installation does not meet manufacturer's requirements, thus there is no warranty. To top it all off they put IKO shingles, the worst shingle on the market in 2022, the year the job was done! The financing was processed electronically; I never saw a check, but now I am responsible for the loan! If you find yourself in this situation, file a police report and contact the FBI Scam Dept.

Having owned multiple rental properties as well as many of my own homes and running a business for many years where I dealt with lots of different types of insurance companies, I can confidently say that Erie homeowners insurance is the most intrusive homeowners insurance I’ve ever dealt with. They think they have the right to tell my tenant what she can store on her own back porch! It’s not a deck where one might worry about the weight although that’s really none of their business. It’s an exterior cement pad with a roof over it and Erie Homeowners sent an agent to go into her backyard and tell her she had to reduce the amount of stuff she had stored on her own back porch.