Erie Home Reviews

I had a totally newsroom put on my home this fall. I now have lifting shingles. I sent pictures to Erie and have had no response in over a month. Paid 35,000 for roof and now paying goodleap 414.00 a month for shoddy work.

I had roof problems with my 80 year old roof and contacted Erie, who had replaced my windows years before. I had bought Leaf Filter before and they told me Leaf Filter had just been acquired by them, and before they could proceed with the roof work, the Leaf Filters needed to be removed. They sent a man out in 20 degree weather after a big snowstorm and the big freeze prevented the removal as ice had frozen over the gutters and leaf filters. He came out in warmer weather and removed the leaf filters and collected the $1200+ for doing so. He also told me that I should change my gutters from 5 inch wide to 6 inch wide because that helps prevent water spilling over the roof. Having spent almost $40,000 on a roof already, I declined.

While there were aspects of the experience that were positive, the overall process fell significantly short of the “white glove service” that was promised during the sales process and emphasized on the website. First, I would like to acknowledge Austin **, who served as the liaison throughout the project. He was consistently responsive, supportive, and communicative. I also appreciated the care and professionalism shown by Joe and Jason, particularly with the pre-installation planning and the post-installation cleanup efforts.

High pressure sales people ignore posted signs and injured my dog. They won't return my phone calls and it's been over 4 days.

If there -stars I would have given them a -10! The salesmen come to the house, gave all the sales pitch about how the roof is installed right down to where the nail holes are supposed to be made. I asked if they had their own specific installers and, of course, the answer was yes. Well, there were 3 guys on the crew and only one could speak English and one of the other guys fell off the ladder! We paid a lot of money for the most unprofessional job possible. They literally painted on some of the metal underlay or whatever it was and first winter all that has come off! The shingles themselves are very nice looking...the job, horrible. We've called them on it and I guess once they get their money, they're done with you. DO NOT DO BUSINESS WITH THEM...WORST JOB I HAVE EVER SEEN!!!

We contracted with Erie Home in October 2023 for a complete roof replacement, including reroofing the dormer down to the plywood and installation of specific ventilation and roofing components outlined in the contract and follow-up emails. In January 2026, after storm-related fascia damage exposed concerns, we discovered the dormer roof apparently had never been reroofed as contracted. We also identified multiple items that appeared to be missing or improperly installed, including ventilation components, intake vents, roofing materials, and incorrect downspout sizing.

These people are terrible. We did a Contract with them. For a new roof. They wanted 31000.00 for the roof. I called to cancel the work. And then went with a different company. Got the new roof done today. It's the same shingles and gutters. Only paid 8500.00 for both. Buyer beware of these people at Erie. The salesman lied to us and said we needed new decking on the roof. When the other company took the old roof off no signs of it ever being wet nor anything inside my house to where my roof was leaking. Because it wasn't ever leaking. Shop around before you do anything with Erie.

I was initially attracted to their products of a metal roof. I called for an appointment and it was set up for "Good Friday". I specifically inquired if that was going to be a problem and was specifically told, "no". I was only told to set aside time with my wife and I for the appointment. Well, the date came and we are sitting waiting and no one showed. No call, no show. I called the office and was told, sorry the person who set up the appointment failed to get back in contact with me to notify me that they had to cancel due to overbooking. I'm like, no one could call or e-mail me of the change. We're sitting here and no one could find the time to inform us of the change. Pretty much "sorry, so sorry, oh well " attitude. Informed me that for another appointment wouldn't be until six weeks out.

Total waste of time, like most lazy Maine contractors. Was looking for quote I knew ahead of time I would not get, as most Maine businesses are scams that don't show up. As I took a day out of my life to wait for Erie, they did not show. do not recommend, my time is valuable to waste it on lazy roofers, AND NOW lazies call EVERYDAY, DO NOT TRUST ANY LYING ROOFING COMPANY THAT CAN'T GIVE A DIRECT QUOTE, all found on MSN networks

I'm still paying over $20,000 for a new roof. Roof has been leaking since day one. Also, they failed to seal the flat roof cover, so it's been leaking down into the walls, destroying the walls. The attic is still leaking and since they installed the ridge vents improperly, it's a lot hotter in the attic now. I've been asking for over 2 years to correct these and other things (got a licensed roof inspection). So far, they've done nothing. By the time the roof is paid off, it will be over $50k for this failing roof.

I knew it was a mistake when they scheduled a visit at 6 pm in February on east coast… it’s dark. Gentlemen (2) that came out were very nice & easy going. They inspected the attics, took pictures and then the show began. The speech/sales pitch and so on for 3 Hours!!! They finally left and the product seemed like quality but prices started out astronomical and fluctuated so much that you knew you were getting screwed. For someone to go from $48k to 38k by calling the Manager (wizard) you know it’s all fluff. Please, Seniors have someone with you when they visit that can be very persuasive and you may feel intimidated to sign something legally binding. Buyer Beware. Please understand this review based solely on an Estimate Visit, I did not purchase any product from this company.

I had them come out to quote me. While their product looks good, seems well made. The price they want for it is INSANE. Unless you're rich and like spending money, look elsewhere. Classic bait and switch marketing right here.

Had a new expensive roof installed by Erie end of summer 2025. Salesman David B. was seemingly my best friend during this time. Two months later I needed their help in getting financial help from FEMA. Suddenly I was no longer his friend. Won't even return my messages. Wasn't asking for much. Beware David B. and Erie. Also, on their website it shows over 100 reviews...strangely all reviews are 5 star. When I tried to post a review (that would not have been a 5 star) there was no option to do so. When I did a chat with their chat service it took my review along with my contact info and said it would be forwarded to Erie...and that they would be in touch with me. They never contacted me, never posted my review. Sneaky rotten company.

Two salesmen from Erie Home came to my home to give me estimate for a roof replacement. One of the salesmen was extremely unprofessional. He was argumentative and rude. When he became overbearing, I instructed them to leave my home. As a senior citizen, this experience was unsettling. I will not use this company.

Erie Home replaced our roof in 6 hours. The employees worked very hard and fast. Very polite and gave us all the info we needed to make our decision. Our roof is beautiful. I highly recommend them. You get what you pay for. I am in love with the color I chose. If you want the best product and service I recommend them.

Called Erie Home. Set up a appointment to have someone come to my house to get a price and see what colors and styles they had. On the day of the appointment they were to be at the house at 1pm. Sat at home all afternoon and no show no call. Called the company and asked why nobody showed up, was told they did not come because I did not answer the phone the day before. I worked from 7 to 7 the day before. How could I answer the the phone? The lady was very rude to me on the phone when I did call them that day too. I would not even recommend them to anyone.

Two sales personnel showed up at my home on Monday 13 October. Inspected the roof outside and in the attic. Set down at the table and discussed the cost of a Metal Roof (which one I heard the price, I said NO way). Then discussed asphalt shingles for $64,837 (roof only needs 47 squares), I said this seem a little high. So, the next offer (after they talked to the "manager") was for $55,000 with a $10,000 down, and I would finance $45,000 with a 13% interest rate. The $10,000 was required that day to be guaranteed the $55,000 deal. I told them NO way was I going to give them $10,000. They left and were not very happy. Since then I have 3 estimates from local Roofing companies and not one has been over $20,000.

Live in a 2880 square foot house with a 3-car garage built in 2008. Two salesmen showed up for a price quote today. Nice, polite and courteous. Looked at roof from outside and in the attic and they pointed out problem areas. Then came the presentation which lasted most of the afternoon, around 3 1/2 hours. End result was $150,000 plus (YES, One hundred and Fifty thousand dollars plus) for a metal roof or $86,000 plus for a fiberglass roof. For Two Senior citizens living on a fixed income this is way out of our price range.

It has been 2 years and we still have no resolution to the gutters, which the guys installing the roof, ruined. They never asked a question, just proceeded. After the work was completed, I signed, stating I was signing for my brother, as he had just come home from the hospital, after suffering a stroke. We were told he should not engage in any financial or major decisions. The roof install had been set up previous, to his stroke. Very long story short, after several visits, from Erie Homes, to take care of the gutters, which still no longer function. There are now shingles coming off the roof. I have called & called, emailed, sent pictures only to be ignored. I honestly thought they were going to do something.

2 guys came out to inspect my roof! I then had to watch a video about the costs of roofs today! They indicated I had squishy places on the roof so would need plywood! The cost to me was $27,000! This of course did not include the tear off which they said would be an additional $5,000! It also did not include my detached garage! They also did not include new gutters! They then offered me a discount for end of summer which was lowered to $23,000 and only $8,000 for my little 2 1/2 car garage! I could not believe this company and the 3 1/2 hours of my time! Please beware of this company! They claimed to have a 4.9 Google score! I listened to what they said and told them there would be no way I could go with them! I had another estimate and the cost would be &13,000 which included tear off of the old roof and my garage!