Endless Pools Reviews

I purchased an endless pool in January of 2015. It took over 3 months to complete. The sales staff did not mention any of the issue that can occur with these pools. The customer service is generally rude and not helpful. The state of Arizona has one installer and technician who is booked 3 to 4 months in advance. On the initial install the treadmill was installed wrong and by the time I could use the pool it was May. The treadmill has broken 3 times, the pool cover wore out in about a year. The automatic pool cover pump does not work and it will be at least 3 months before it is fixed.

I have called their customer service line for the last 4 months. I have been given two service contractors to repair the pool and no one will return phone call to come out. I have a very expensive “bathtub”. Nothing works and the company does not care. Never do business with them again. They are a complete ripoff.

With all of the issues we have had over the past year and replacing all of the major components and still not having a working fast lane I would have never made such a large investment. We used a trained tech. Not able to reach a qualified person at the factory to find another tech to come out. They have suggested finding a handyman. That is how ridiculous the service on the systems are. It's a very large investment to not have it working with any options available to get service. No response from the factory. Hard to get parts and even then they don't work.

I bought an Endless pool E700 with a treadmill about five years ago. Lights and remotes don't work. Hard to get any service. Most places don't work on them. I would not do it again if I had the chance.

We’ve spent over a year trying to get our underwater treadmill fixed. There is not a person on the planet trained to do these repairs. It’s hard to understand how a company can sell a product that can’t be repaired. Sooo disappointed in Endless Pools. We purchased this pool specifically for the treadmill. Expensive mistake! :(

I bought a endless pool. Not long after it it went through a hurricane. I found someone that could fix it but the company would not help in getting parts for it. DON'T buy one. NO SERVICE HELP and the people that install the spa when I got it installed cut wires so they would be called back to fit it from New Orleans. SO NO BACK UP IN LOUISIANA for them in service or parts.... BAD BAD BAD SERVICE.

The water pipe tends to leak slowly regardless of how often the seal is changed and it is above the electrical wires which sets off the circuit breakers. NOT well placed and it is very difficult to get local rep to come in and fix. I have stopped recommending this pool and would rather have a fiberglass one built from scratch, not the cheap Endless pool kit.

After ten years I had my Endless Pool piece of junk removed. Only 3 available repair techs in our tri state area, all inept, one of them a thief, all independent contractors as Endless doesn’t repair their own product. The staff couldn’t be more petulant and ignorant. Nothing better than swimming and having a hydraulic fluid line burst open in the pool. Nothing better than trying to get a repair when the independent contractors are too busy with their own pool businesses. Nothing better than having to have the entire pool redone every 5 to 7 years. Nothing better than to never have to deal with this company again, nothing better than saving over $300.00 monthly in electric for the pool alone. Couldn’t be happier with my newly renovated fitness room. Cheers.

We have been trying to get our pool repairs for the last four months. I have heard every excuse possible. They never call back. We are at a loss as to what to do with this pool that does not function. In our research they are the only company that can provide the repair.

I love my Endless Pool but there are no service providers in my area and after numerous phone calls and emails I’ve never received a response; technical support and customer service are nonexistent. Once you purchase the pool, you’re on your own!

I love my EP spa. I use it all the time. I used to think their customer service was second to none. But my recent experience has made me wonder if they are going bankrupt. I am put on hold forever to be told they need to do some research and will call me back. Two weeks later no call back. So I email. Three times. No response. Love the product. It is not perfect. Service depends on who have they trained in your area (I know of one service person in Houston!). Would I do it again? Yes. I would buy this product again. I love it so much. But I would shop around for a vendor with more support for their customers. Again. They WERE the best. Something has drastically changed.

I would caution anyone doing business with Endless Pools/Watkins Wellness. We ordered a swim spa in Sept. 2020, putting half down, with the understanding from the local salesman/rep that it took 6 months to deliver, meaning March of 2021. These things require some prep, like a cement slab, electrical, etc. Towards the end of March, having done as much of the prep as possible to be ready for delivery, we checked with the local salesman/rep and were told that it would be a June 2021 delivery. He said that parent company Watkins Wellness was overwhelmed with orders for spas, etc, and very far behind, this isn't Covid related, this is taking more orders than you have the capacity to fill or more business than you can handle. And they are continuing to take orders.

I am extremely pleased with the level of knowledge, complete patience and thoroughness of these technicians. I live a remote town in the mountains of AZ and found it difficult get a field service technician scheduled. The pool was popping the breaker. The first experience with the Endless Pools tech was excellent. I am an engineer by trade and very handy. He walked me through a troubleshooting exercise that determined I had pump issues. Order the parts.. They arrived within a week or so. Call and scheduled a field service tech to install .... not good! He replaced one part and left! Couldn’t determine the problem. Frustrated, I installed the new pump, and then called the endless pool tech support. Rob, walked me through a 45 min walkthrough of troubleshooting and together we were able to determine the issue and get the pool running! Total thumbs up for endless pools tech support!

Months to get the pool. Months to install and then two tries to get it turned on and now two months in- stopped working!! Thousands of dollars later - horrible service and bare minimum education on how to balance chemicals and run the system! Just completely disappointed!

We bought a house with Endless Pool and hired an authorized contractor Jeff **, who was suggested by Endless Pool. Pool heater needed replacement but we also update the motor at his suggestion and paid him approx $6 k for the work. Pool only worked for a week and after that current would not turn on. The contractor refused to come and repair suggesting that we should get another company for maintenance and his only job was to update the parts!

Terrible customer service. We bought a pool (paid in full) in the middle of 2020 and we still don't have a functioning pool. Once they have your money, they could care less if you ever have a pool. Unresponsive. Unhelpful.

Just like Christina of Auburn, we were told there is only one tech in area that can help us. We bought house in January 2020 and there is no one to fix the problems. We call Endless Pools and they offer to help anyone who is willing to try, but no luck with finding anyone willing. Very upset as we would love to get fixed. Don’t install unless you know how to fix yourself.

We have an Endless Pool with attached hot tub. Both work great. The only thing I would like to be different is that both the pool and hot tub need to be filled with water to operate. It would be nice to just have the hot tub filled with water that could be used in colder weather. That would be much better on the electric bill.

We bought a house with an original Endless Pool in 2018. It needed refurbishing and the only EP certified pool tech we could find in the area came to do it. He did a good job but a couple of years later we've got other things that have come up and he has been too busy to get out here for several months. Endless Pool says they has no other tech in the area even though they sell these pools in the Sacramento area and we live just 40 minutes out of town. They told us we could just get a regular pool person to do it and they could offer phone support but the one person that we had out to work on our spa and works on other pools is not comfortable doing it, plus with COVID good luck getting through right away. If you're thinking of getting one I would not recommend it unless the year there are multiple techs in the area. You can call them to find out.

I have owned my Endless Pool for almost 17 years. I purchased the modular pool made wider by 1 foot, in 2003. For me, it was a very expensive purchase and the product itself has been everything I'd hoped. The problem, and it's a big one, is, that from the outset, the service is almost non-existent. Not the customer service that you call, but finding someone to service and repair the pool when needed.

I was interested in an Endlesspools and spoke with a sales representative regarding the cost and differences between other manufacturers. Aside from not being very helpful, this salesperson was very impersonal almost to the point of being rude. This is not a quality of a someone in sales let alone one who represents the company. The arguments presented were broad and general and also subjective.

Bought a house with existing Endless Pool which we all like and enjoy using. Challenge was previous owner did not buy pool direct from Endless Pool so difficult getting it registered. Helpful customer service agent set up a preliminary account & promises to send out extra remote controls we purchased for pool.

I have encountered many customer service representatives that I would not give a 5 star rating. After the frustration of trying to troubleshoot an issue with several reps I was finally lucky enough to get Keith. He was very patient and kind explaining how to test different wires and equipment resulting in the discovery of the problem. He expedited the correct part that I was able to quickly install. After over a month of trying to resolve my issue, I finally have a functioning swim motor thanks to Keith.

I have one. An Endless Pool E-550 to be exact. I DO NOT work for nor am I paid from Endless Pools. I Bought from an Endless Pools dealer; not endless themselves. The dealer was very, very helpful and we paid -30% less than what Endless lists for. Options: Surround sound system, Treadmill, 4-piece cover. I am a competitive swimmer for the US Masters and swim about 4+ times per week. We actually bought this for the sake of my wife and her not being able to run on land because of her back. That problem is in check at least with this.

Six weeks ago we installed a 14 ft x 8 ft pool, which is 48 inches deep, in a new Log cabin (5.4m x 4.4 m) in our garden. The installation was carried out very efficiently and effectively by Caldera Spas in Scotland. We love it. We bypassed the integral electrical heater in favour of a 12 KW air source heater located on the outside of the cabin, as it should be more cost effective, particularly during the summer months. We insulated the inside roof of the cabin with 250mm polystyrene overlaid with wet wall panelling. The pool itself is insulated with 500mm Kingspan plus 50mm polystyrene and clad in wet wall. No heat escapes from the sides and the 8mm foam cover, bought separately, is very effective covering.

The equipment was installed by an installer working without a licenses. A work stop ordered was issued and posted on my property because a permit was never issued. I highly recommend to purchase equipment by a local licensed pool company and DO NOT use the referral from Endless Pools company. Finally, a permit was generated 5 months later after securing a local licensed pool contractor and verifying the safety and installation of the equipment and meeting all the requirements set by the Building Permit Department. Please check with your local city or county for permitting. Endless Pools walked away from the problem and left me scrambling to resolve the issue on my own. They were no help!

We've had our pool installed for about 2 months, and it has broken twice in that time. Each time it has taken at least 2 weeks (or more) for it to be repaired. This is mainly because the only installer lives 2 hours away and has to order the parts and then make an entire day of it, so he waits until he doesn't have other jobs on his plate to come up. We really like using the pool, but so far, 50% of the time we've had it, it has been inoperable. For such an expensive piece of equipment, we really thought this would be a smoother process.

We have had an endless pool for about 7 years and even moved it once to new house. I have never had any issues with customer service which I have had to call a couple times. They walked me through figuring out when my pump impeller went out and how to find it and how to get air out of the system. We have found that the water quality is easy with just using bleach every time you swim in it 1/4 cup. In those 7 years have only had to replace, liner when moved, impeller pump (sucked up label off kids toy), and swim pace display (but was used outside for extended time got water in it). They are not cheap but we have had great service from them and a quality product.

My husband and I purchased a home with an Endless Pool already installed. The pool has worked wonderfully. However, recently Anchorage experienced a rather substantial earthquake and our pool developed a leak. I emailed the company asking for referral for a repair service. They responded by telling me I needed to first call customer service to have the file transferred to my name before they would provide this information. So instead of providing me help to stop the pool from flooding my house and the potential resulting water damage, I have to jump through administrative red tape.

My wife did a lot of research on pools before deciding on Endless Pool five years ago. She is the swimmer and she loves this pool. I maintain the pool and I was surprised to see that some thought it very difficult. I use Clorox bleach about 1/4 cup daily and it maintains the pool nicely. I guess it depends on how good your water is in the area you live. My wife always takes a shower before getting in the pool. She uses the pool about 4 times a week. It has greatly helped her recovery from a heart attack. And, when we have had to call to get service for problems with either the water or the build we found the representatives patient and knowledgeable.