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Reviewed June 17, 2022
We’ve spent over a year trying to get our underwater treadmill fixed. There is not a person on the planet trained to do these repairs. It’s hard to understand how a company can sell a product that can’t be repaired. Sooo disappointed in Endless Pools. We purchased this pool specifically for the treadmill. Expensive mistake! :(
Reviewed May 24, 2022
I bought a endless pool. Not long after it it went through a hurricane. I found someone that could fix it but the company would not help in getting parts for it. DON'T buy one. NO SERVICE HELP and the people that install the spa when I got it installed cut wires so they would be called back to fit it from New Orleans. SO NO BACK UP IN LOUISIANA for them in service or parts.... BAD BAD BAD SERVICE.
Reviewed Dec. 29, 2021
The water pipe tends to leak slowly regardless of how often the seal is changed and it is above the electrical wires which sets off the circuit breakers. NOT well placed and it is very difficult to get local rep to come in and fix. I have stopped recommending this pool and would rather have a fiberglass one built from scratch, not the cheap Endless pool kit.
Reviewed Oct. 10, 2021
After ten years I had my Endless Pool piece of junk removed. Only 3 available repair techs in our tri state area, all inept, one of them a thief, all independent contractors as Endless doesn’t repair their own product. The staff couldn’t be more petulant and ignorant. Nothing better than swimming and having a hydraulic fluid line burst open in the pool. Nothing better than trying to get a repair when the independent contractors are too busy with their own pool businesses. Nothing better than having to have the entire pool redone every 5 to 7 years. Nothing better than to never have to deal with this company again, nothing better than saving over $300.00 monthly in electric for the pool alone. Couldn’t be happier with my newly renovated fitness room. Cheers.
Reviewed Sept. 26, 2021
We have been trying to get our pool repairs for the last four months. I have heard every excuse possible. They never call back. We are at a loss as to what to do with this pool that does not function. In our research they are the only company that can provide the repair.
Reviewed Sept. 13, 2021
I love my Endless Pool but there are no service providers in my area and after numerous phone calls and emails I’ve never received a response; technical support and customer service are nonexistent. Once you purchase the pool, you’re on your own!
Reviewed Aug. 4, 2021
I love my EP spa. I use it all the time. I used to think their customer service was second to none. But my recent experience has made me wonder if they are going bankrupt. I am put on hold forever to be told they need to do some research and will call me back. Two weeks later no call back. So I email. Three times. No response. Love the product. It is not perfect. Service depends on who have they trained in your area (I know of one service person in Houston!). Would I do it again? Yes. I would buy this product again. I love it so much. But I would shop around for a vendor with more support for their customers. Again. They WERE the best. Something has drastically changed.
Reviewed June 20, 2021
I would caution anyone doing business with Endless Pools/Watkins Wellness. We ordered a swim spa in Sept. 2020, putting half down, with the understanding from the local salesman/rep that it took 6 months to deliver, meaning March of 2021. These things require some prep, like a cement slab, electrical, etc. Towards the end of March, having done as much of the prep as possible to be ready for delivery, we checked with the local salesman/rep and were told that it would be a June 2021 delivery. He said that parent company Watkins Wellness was overwhelmed with orders for spas, etc, and very far behind, this isn't Covid related, this is taking more orders than you have the capacity to fill or more business than you can handle. And they are continuing to take orders.
We tried for several months to speak to someone in the parent company in San Diego where these are actually put together to try to get a timeline since our local salesmen/rep couldn't, only getting as far as customer service who are very pleasant for the most part but won't go out of their way to help. Our landscape architect was able to get a tentative date of the week of June 13 for manufacturing to begin on our swim spa, but I'm not sure that it's accurate (neither is he) and we can't get any confirmation. I'm just hoping that at this point, we actually get the thing at some date that only Endless Pools knows and it actually works. It has been a dismal and frustrating experience and now in hindsight, I wish we had gone with any other manufacturer than Endless Pools. I hope everyone else has better luck than we have.
Reviewed June 7, 2021
I am extremely pleased with the level of knowledge, complete patience and thoroughness of these technicians. I live a remote town in the mountains of AZ and found it difficult get a field service technician scheduled. The pool was popping the breaker. The first experience with the Endless Pools tech was excellent. I am an engineer by trade and very handy. He walked me through a troubleshooting exercise that determined I had pump issues. Order the parts.. They arrived within a week or so. Call and scheduled a field service tech to install .... not good! He replaced one part and left! Couldn’t determine the problem. Frustrated, I installed the new pump, and then called the endless pool tech support. Rob, walked me through a 45 min walkthrough of troubleshooting and together we were able to determine the issue and get the pool running! Total thumbs up for endless pools tech support!
Reviewed May 9, 2021
Months to get the pool. Months to install and then two tries to get it turned on and now two months in- stopped working!! Thousands of dollars later - horrible service and bare minimum education on how to balance chemicals and run the system! Just completely disappointed!
Reviewed March 18, 2021
We bought a house with Endless Pool and hired an authorized contractor Jeff **, who was suggested by Endless Pool. Pool heater needed replacement but we also update the motor at his suggestion and paid him approx $6 k for the work. Pool only worked for a week and after that current would not turn on. The contractor refused to come and repair suggesting that we should get another company for maintenance and his only job was to update the parts!
It has been 2 months of sheer frustration, not to mention the electric bills of $1200 per month since the heater is installed. Which could be justified had the pool been functioning but...
Bottom line is that the pool is great IF it functions. The day you run into problems you are done. There is no customer support and unless you yourself are a contractor and can fix issues yourself, remember that you will not find many service providers willing to fix your pool. Before you embark on this project make sure that your state has enough endless pool contractors not like CT where we do not find anyone. We have all the written documentation of our emails and texts in case anyone is interested pls feel free to contact us.
Reviewed Feb. 26, 2021
Terrible customer service. We bought a pool (paid in full) in the middle of 2020 and we still don't have a functioning pool. Once they have your money, they could care less if you ever have a pool. Unresponsive. Unhelpful.
Reviewed Oct. 14, 2020
Just like Christina of Auburn, we were told there is only one tech in area that can help us. We bought house in January 2020 and there is no one to fix the problems. We call Endless Pools and they offer to help anyone who is willing to try, but no luck with finding anyone willing. Very upset as we would love to get fixed. Don’t install unless you know how to fix yourself.
Reviewed Oct. 1, 2020
We have an Endless Pool with attached hot tub. Both work great. The only thing I would like to be different is that both the pool and hot tub need to be filled with water to operate. It would be nice to just have the hot tub filled with water that could be used in colder weather. That would be much better on the electric bill.
Reviewed Sept. 26, 2020
We bought a house with an original Endless Pool in 2018. It needed refurbishing and the only EP certified pool tech we could find in the area came to do it. He did a good job but a couple of years later we've got other things that have come up and he has been too busy to get out here for several months. Endless Pool says they has no other tech in the area even though they sell these pools in the Sacramento area and we live just 40 minutes out of town. They told us we could just get a regular pool person to do it and they could offer phone support but the one person that we had out to work on our spa and works on other pools is not comfortable doing it, plus with COVID good luck getting through right away. If you're thinking of getting one I would not recommend it unless the year there are multiple techs in the area. You can call them to find out.
Reviewed Sept. 17, 2020
I have owned my Endless Pool for almost 17 years. I purchased the modular pool made wider by 1 foot, in 2003. For me, it was a very expensive purchase and the product itself has been everything I'd hoped. The problem, and it's a big one, is, that from the outset, the service is almost non-existent. Not the customer service that you call, but finding someone to service and repair the pool when needed.
Calling the company helps with troubleshooting, the people are always unfailingly polite and as helpful as they can be. But there is no one to come out and fix something because there's an assumption that the pool can be self installed and serviced by the buyer. They'll give you a name or two of their "factory trained specialists", but you will most likely get no response or a response weeks or months later while you can't swim because of the repair and replacement of parts needed. The factory trained person (who was terrific) that I used to move the pool and install it in my new house in 2007, no longer works with the company and found them not geared towards helping the purchaser once the pool's installed. It seems that sales count and service to the pool doesn't. You will have to find someone outside of their system if you want to keep your pool in working order. I'm scrambling now to do just that.
Reviewed Aug. 17, 2020
I was interested in an Endlesspools and spoke with a sales representative regarding the cost and differences between other manufacturers. Aside from not being very helpful, this salesperson was very impersonal almost to the point of being rude. This is not a quality of a someone in sales let alone one who represents the company. The arguments presented were broad and general and also subjective.
For instance, when asked how does Master Spas compare to Endlesspools, the initial answer was, 'Master Spas is a pool'. Then after being asked to clarify the response, the salesperson went on to explain that Master Spas makes a good swim spa but not as good as Endlesspools. When I asked how does PDC compare to Endlesspools, the response was, 'Endlesspools makes a superior product'. Apparently this person is not very knowledgeable and only interested in making the sale as opposed to looking out for my interests.
While Endlesspools was one of the three manufacturers that I was considering, it has now been narrowed down to only two. If anyone from Endlesspools is interested in knowing the name of this salesperson, please feel free to contact me at ** as I intentionally omitted their name. The moment I mentioned that PDC is offering more options at a much lower price, the salesperson immediately said, 'good luck and I won't be calling you again'. Although this incident turned out to be a bad experience for me, the positive is that this helped me narrow down my selection.
Reviewed Aug. 5, 2020
Bought a house with existing Endless Pool which we all like and enjoy using. Challenge was previous owner did not buy pool direct from Endless Pool so difficult getting it registered. Helpful customer service agent set up a preliminary account & promises to send out extra remote controls we purchased for pool.
Reviewed July 3, 2020
I have encountered many customer service representatives that I would not give a 5 star rating. After the frustration of trying to troubleshoot an issue with several reps I was finally lucky enough to get Keith. He was very patient and kind explaining how to test different wires and equipment resulting in the discovery of the problem. He expedited the correct part that I was able to quickly install. After over a month of trying to resolve my issue, I finally have a functioning swim motor thanks to Keith.
Reviewed May 26, 2020
I have one. An Endless Pool E-550 to be exact. I DO NOT work for nor am I paid from Endless Pools. I Bought from an Endless Pools dealer; not endless themselves. The dealer was very, very helpful and we paid -30% less than what Endless lists for. Options: Surround sound system, Treadmill, 4-piece cover. I am a competitive swimmer for the US Masters and swim about 4+ times per week. We actually bought this for the sake of my wife and her not being able to run on land because of her back. That problem is in check at least with this.
My wife and I swam at the local rec 4 days per week and both of our children are on swim team. With the pandemic and wanting to be back into the water plus offer some side benefits we went with the pool. Now, If we only swam one day a week it would have been a complete waste of money. We swim a lot and workout total 5–6 days per week. With the underwater treadmill, you will have a very good workout.
I’m a Home Brewer and Electrical Engineering student so I understand water chemistry very well. Therefore I do not pay anyone to monitor my pool. I only submit a sample once a month and go from there. YOU MUST understand water chemistry if you want to own one, else be prepared to hire someone to care for it, a local pool company perhaps.
***Pros:*** We installed into our 3rd stall of our garage to knock down costs, therefore, we only paid for electrical install, 2–3 heavy coats of white primer/sealer on all walls and ceiling, and the pool itself. Being as it is in the garage; leaves and other issues are non-problematic, no issues with phosphate due to rain either. Fills fast with a garden hose: 2,340 gallons with 2 garden hoses from house equated to only 3-hr 15-minutes to fill. Time may vary, but our water pressure is very good. Maintains heat very well; garage holds annually above freezing and below 80 in summer. Chemical control is a breeze, I do not have to put much effort in here. however, the caveat is; we heat ours to 82 F which is right about the competitive swimming temp. Anything above that you are certain to have chemical swings. Therefore once again; UNDERSTAND fully water chemistry.
Available whenever I want it, no rules, no waiting, no pool too hot or too cold. What better that just walking downstairs? I still love my local rec 9′ competitive pool though and will use it. 1/2″ thick acrylic shell construction, so it was a one piece delivery. No hassle, just find a level floor capable of supporting 220 pounds per square inch. Almost any garage floor will do as it is distributed weight and most cars weight about 3,280 pounds or about 820 lbs per tire and therefore around 820 lbs per square foot.
Adjustable swim current; I swim toward the top end of 65–100% and the current is even smoother yet at faster pace. Will immediately force you to correct your timing and/or stroke deficiency. At first I kept drifting to the right and could not figure out why. Adjusted my stroke and paid attention to it and now I can go 5+ minutes non-stop. Works best with Breast stroke, fly, free, back in that order. Butterfly is especially a good stroke here for timing, followed by breast.
After a long swim there are Jets in the back that go from your shoulder to your knees and all are adjustable from on/off and high/low flow. 23 jets to be exact. Underwater treadmill is ideal for anyone suffering from back issues. A very safe alternative to teaching someone how to swim. Water is shoulder height about 54″ deep. More than enough room to swim in. Even if you want to swim, others can still use the jets. The sound system is awesome! Lighting on both interior and exterior is a fun touch. Teaches consistency in your stroke (Pacing) being as the swim machine is constant, not variable. Ability to offer individualized practice for the swim team.***Cons:*** 4-piece easy flip cover can be a hassle at times. But; you are gaining a lot of energy efficiency here so it is worth it. I would estimate 10–20% over the roll over one due to thickness and sealing. If your stroke is way off, the swim machine could have a hard time compensating the flow in a steady motion. However, it helps you correct a bad stroke quickly. The faster you go, the smoother it is. The smoother your stroke is, the compensation has no problem.
Cannot practice flip turns; maybe you could but I advise against it. No diving. That’s all I have for now.
Reviewed Dec. 16, 2019
Six weeks ago we installed a 14 ft x 8 ft pool, which is 48 inches deep, in a new Log cabin (5.4m x 4.4 m) in our garden. The installation was carried out very efficiently and effectively by Caldera Spas in Scotland. We love it. We bypassed the integral electrical heater in favour of a 12 KW air source heater located on the outside of the cabin, as it should be more cost effective, particularly during the summer months. We insulated the inside roof of the cabin with 250mm polystyrene overlaid with wet wall panelling. The pool itself is insulated with 500mm Kingspan plus 50mm polystyrene and clad in wet wall. No heat escapes from the sides and the 8mm foam cover, bought separately, is very effective covering.
We have fitted an ordinary bathroom extractor fan/humidistat and have a neat Meaco 20 litre dehumidifier in one corner, which is very economical to run and is keeping any humidity well under control. We coated the internal walls with **, which is a clear protective silicone which doesn’t darken the natural light colour of the wood. It seems to be very effective at resisting moisture /water ingress.
We always shower before using the pool and find controlling the chemical balance of the pool very straightforward, adding a couple of tablespoons of bromine every other day, occasionally adding a spoonful or two of PH plus. We change the filter every 7 -10 days. It could not be easier to do. We rinse and clean the filter under the kitchen tap using filter cleaning fluid and it looks brand new. The Endless pool is a great invention, a wonderful piece of kit and a great means for people who love swimming to indulge their passion whenever they desire. We are very lucky indeed to own one and would highly recommend it as a life/health enhancing product.
Reviewed July 29, 2019
The equipment was installed by an installer working without a licenses. A work stop ordered was issued and posted on my property because a permit was never issued. I highly recommend to purchase equipment by a local licensed pool company and DO NOT use the referral from Endless Pools company. Finally, a permit was generated 5 months later after securing a local licensed pool contractor and verifying the safety and installation of the equipment and meeting all the requirements set by the Building Permit Department. Please check with your local city or county for permitting. Endless Pools walked away from the problem and left me scrambling to resolve the issue on my own. They were no help!
Reviewed Feb. 26, 2019
We've had our pool installed for about 2 months, and it has broken twice in that time. Each time it has taken at least 2 weeks (or more) for it to be repaired. This is mainly because the only installer lives 2 hours away and has to order the parts and then make an entire day of it, so he waits until he doesn't have other jobs on his plate to come up. We really like using the pool, but so far, 50% of the time we've had it, it has been inoperable. For such an expensive piece of equipment, we really thought this would be a smoother process.
Reviewed Feb. 4, 2019
We have had an endless pool for about 7 years and even moved it once to new house. I have never had any issues with customer service which I have had to call a couple times. They walked me through figuring out when my pump impeller went out and how to find it and how to get air out of the system. We have found that the water quality is easy with just using bleach every time you swim in it 1/4 cup. In those 7 years have only had to replace, liner when moved, impeller pump (sucked up label off kids toy), and swim pace display (but was used outside for extended time got water in it). They are not cheap but we have had great service from them and a quality product.
Reviewed Dec. 6, 2018
My husband and I purchased a home with an Endless Pool already installed. The pool has worked wonderfully. However, recently Anchorage experienced a rather substantial earthquake and our pool developed a leak. I emailed the company asking for referral for a repair service. They responded by telling me I needed to first call customer service to have the file transferred to my name before they would provide this information. So instead of providing me help to stop the pool from flooding my house and the potential resulting water damage, I have to jump through administrative red tape.
Reviewed Nov. 30, 2018
My wife did a lot of research on pools before deciding on Endless Pool five years ago. She is the swimmer and she loves this pool. I maintain the pool and I was surprised to see that some thought it very difficult. I use Clorox bleach about 1/4 cup daily and it maintains the pool nicely. I guess it depends on how good your water is in the area you live. My wife always takes a shower before getting in the pool. She uses the pool about 4 times a week. It has greatly helped her recovery from a heart attack. And, when we have had to call to get service for problems with either the water or the build we found the representatives patient and knowledgeable.
Reviewed July 10, 2018
Endless Pools seems to be one of those companies that try and get you at every angle. If you happen to sell your pool or buy one secondhand they charge a $500 registration fee in order to purchase parts from them. Yes that's right. $500 for the opportunity to buy parts at a highly inflated price! They won't even recommend a technician to repair anything without the registration fee paid! In my opinion a company should stand behind their product no matter what, not look to gouge the customer because they need service. But they've figured that their product needs constant parts and service and realized they can force customers to pay extra just to upkeep their pools!
Updated review: July 8, 2018
A customer service rep from Endless Pools contacted me after my initial review. They did seem concerned about the situation and sent a replacement part. I did appreciate the effort.
Original Review: May 21, 2018
I am reinstalling a Fastlane pool indoors and one of the contractors accidentally broke a small piece on the heater. I emailed EP to find out if I could buy a replacement part, did not hear back. Called customer service, got a salesman who tried to sell a whole new heater, over $400, to replace a small part having a value of maybe $2. He told me that EP does not stock parts for its products, buying a new heater was the only option. He really pushed to sell me a new heater and did not seem at all interested in trying to find a solution to my problem. This was a salesperson not a customer service person. They have changed since I bought the product and now seem mostly interested in racking up $$$$. This is an expensive product and I'd expect a higher level of customer service. Really wonder how much longer they will be in business if they treat all their customers like they treated me.
Reviewed Oct. 29, 2017
The maintenance for chlorine is promoted as super simple, but it's not. At least it hasn't been for me. I feel like I have spent more time and money on excessive chlorine just to get my test strip to register than actually enjoying my swim spa. I wish it were like advertised and less hassle. Not feeling too happy with it right now. 3 months into ownership of Swim Spa X500.
Reviewed June 22, 2017
We've been contacting Endless Pools for a few weeks. They are sketchy - they have a sales team, and something they refer to as a design team - but the designers don't understand requirements. I asked to talk to an installer, they said they don't have one, it was on us. I then said, "if the product needs maintenance we're on our own too?" "No, our installers would help you." "So you have installers?" "Yes." "Can I call my local installers?" "No." "Can I have a list of installers." "There's not a list." Endless Pools kept trying to make us sound unprepared or not ready for the step in the project of dealing with maintenance or installation. Count the cost - right? Only the fool builds without counting. I ended up having to abandon the idea of using their product.
Endless Pools Company Information
- Company Name:
- Endless Pools
- Year Founded:
- 1601 Dutton Mill Road
- Postal Code:
- United States
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