Endless Pools Reviews

Updated on 09/04/2025: After I posted a negative review about Endless Pools' service, they reached out immediately. Then....nothing. No service, no advice, no suggestions. Just crickets. Good luck to anyone else who needs service on their pool.

We installed our Endless Pool approximately ten years ago in our basement. The technical services department provided us with excellent support. Currently we are replacing the motor and the liner and once again, Paul has been very helpful. We have no complaints..

After speaking to the tech service agent, they were very helpful in resolving the issue. I have had a very good experience with Endless Pools since purchasing my pool over a year ago. I would highly recommend their pools.

I purchased the Endless Pools Fastlane Pro model about three years ago for over $9,000, expecting a high-quality, long-lasting product. Unfortunately, my experience has been far from that. About two months ago, the hydraulic motor — the part that sits in the pool — developed a leak, releasing several quarts of oil into my saltwater pool. This forced me to drain the pool entirely, clean it thoroughly, and then refill it, including replacing all the chemicals and salt. It was a costly, time-consuming, and frustrating ordeal.

I purchased a Streamline Endless Pool nearly 2 years ago, and have had 3 encounters with Customer Service. They have been extremely helpful, courteous, and responsive to my problems! They replaced broken items without question, and sent replacement items promptly, and without charge. I have been extremely pleased with the pool, but, especially with their service!

I have had the pool and the pool treadmill for 8 years now. I swim/walk/run 3 or 4 times a week. It was a bit overwhelming in the beginning to take care of the pool as something or the other needed maintenance etc. But after we settled into a routine of care and maintenance everything is going smoothly. Having your own lap pool in the home means I can swim early morning as soon as I am up which I love.

I bought my Endless Pool 21 years ago. I was impressed with all the videos, documentation, customer service to assist along the way. Fast forward to this last week with my contractor having some questions regarding installing a new pool liner and ordering new hose kit for propulsion system. Tech support got on the call and they figured everything out. They make sure based on your pool history that you order the correct parts as well, which I appreciate. They are very professional and extremely nice and knowledgeable. Their records went back 21 years! My contractor was very impressed with the diagram sent with pool liner so that he could see how to quickly dismantle the pool to install new liner. They even did a video call so that the contractor could show the tech support the questions/issue.

Our Endless Pool is my favourite investment in health and fitness!! I get to swim every single day in my backyard! We installed our Endless Pool in October 2020 and we have only had 1 problem - April 2025. We called customer service and they sent us a Youtube video to troubleshoot and fix the problem. We followed the instructions and fixed our pool. Then we ordered a new part which appears to be malfunctioning. That all happened in a 2 hour window. We swam 1 hour later after the fix! Meanwhile, I called a local technician to come to fix it (before we got the troubleshooting advice from Endless Pools) and they could not come to assess the issue for 2 weeks. Thanks to Endless Pools Customer Service, we were swimming that same day. Thank you for taking care of us and helping us troubleshoot and solve the problem. Lisa

I purchased an automatic pool cover and Endless Pools knew I had a custom size pool. Automatic pool cover was installed and it does not for. I was told my order is not refundable. I talked to support and sent a picture with no response after 3 weeks. I will have to take this issue to court but in the meantime I will have to pay another company to resolve my issue.

We installed an Endless Pool in our home 10 years ago. We choose Endless Pools because of their high quality products, ability to customize the pool to fit our needs, and great customer service. I have been swimming on regular basis ever since and plan on using it for many years to come. It is a great low impact workout. The pool is very easy to maintain. I would highly recommend Endless Pools.

We received our pool in April of 2022. Our purchase decision was facilitated by Joe ** who patiently answered all our crazy questions and got to know me well enough to build my confidence in installing the pool myself. I had a carpenter reconfigure a room in our basement. I had a friend help me for a few days with some of the awkward stuff. Most of the pool assembly was by me and an electrician did the final wiring hook up. I did take advantage of Endless pools help desk. I am not go to guess how many times I had to call them. Quite a few. The instruction manual and assembly videos were good. I was nervous so if I wasn’t positive about something I called. The help desk was great. I got to know a couple of those guys real well. Once I needed a different part and they shipped the part to me in a couple days. I am a “good handyman”. I was a wood shop student in public schools from 7-12 grade.

Endless Pools SELLS. The Pool Structural pieces and the various major 3rd Party Brand names components such as Pumps and Heaters etc. Example would be “RayPak” Heater. Endless Pools Does NOT Install or Maintain your Pool. 3rd Party - Independent Service Providers. “Certified by Endless Pools”. These organizations are not contractors hired nor legally bound to Endless Pools. Up to you as Pool Owner to hire these 3rd Party Contractors. Reality: My area, Northern Virginia roughly 150 miles from Endless Pools HQ. There are 2 (two) “Certified Installers” both which reside in PA.

I purchased a Watkins wellness swim spa and followed their instructions for in-ground installation leaving adequate area around pool for any repair as required. After install leaks began and called their repair service to fix them. They indicated rodent damage and repaired some hose leaks but could not stop fix the pool/spa in place... They told me they could not repair because they neither had facilities or expertise to repair at dealer and when I suggested factory repair I was told they could not because it was made in Mexico. The Dealer in Long Beach Ca was rude and offered no assistance and a solution. Watkins said it was an act of God and not covered under warranty... So beware I have to remove and landfill at my expense. Do not use or install their product in ground.

I have had my endless Pools double-wide since 2011. I am so happy that I have it and I use it 5 times a week for lap swimming. My granddaughters use it when they can for pleasure and they love it also. I have always received the most professional service and technical support. Thankfully, that has not been often, but when I need it they are there for me. I highly recommend Endless Pools for the quality of their product and customer support after the purchase.

I purchased the Elite pool looking to up my game for Triathlon. It’s been 10 months and I have had nothing but issues. The App that is used for workouts is no good. The circuit breaker keeps tripping even after I went to a bigger one based on EP tech. I had to replace the main motor already. The WiFi and Circuit board malfunction. I have to now replace that. The only way to use the pool now is to tie a rope to my feet and swim. Either consider a different brand or use your space for a hot tub. Good luck!

We installed pool almost 4 years ago. Love it. Using it all year round. Great for exercise, playing with kids. Installation process- was very pleasant experience. Excellent customer service. Thank you very much.

Our Endless Pools Service tech is very knowledgeable, competent and efficient in all aspects of pool construction, maintenance and service. Endless Pools is very fortunate to have Chris as part of their team.

We recently purchased a 12-foot Endless Pool swim spa, and it has been a perfect addition to our small city backyard. After our daughter lost her leg to cancer, we wanted to create a safe, comfortable space for her to focus on fitness and recovery, and this swim spa has been a huge part of that. With her limitations, public pools were challenging and uncomfortable, but the swim spa allows her to get in and out safely, without worry. It has also given our family a space to relax and spend time together, which has been so important after a tough year of chemo and recovery. It’s great therapy after her workouts and physical therapy, and has kept her motivated to stay active and pursue martial arts again. We’re so grateful for this Endless Pool—it’s been amazing for both fitness and family time!

Updated on 09/03/2024: I haven't heard anything about the actual date scheduled so if it's October, you know more than I do at this point. The installer I spoke to and his office person both seem like they know how to run a business, so that's very encouraging and it makes me hopeful that this will go well. I appreciate you facilitating this. I'm sure you're aware that there are quite a few others like me who have found it difficult to get an installer who has the essential combination of skill and integrity. You only need a dozen people like the installer you put me in contact with to have a good, if not expansive, network and I do hope the company puts more effort into making that happen. It can only be good for you.

As far as reliability, this swimspa has been good. I have had it for 5 years. As far as service. Very hard to find anyone in my area to service them. I live in eastern Ontario near Quebec border and took us a long time to find someone who can service endless pools and knew what they were doing. The parts are ridiculously expensive to buy and cost us over $800.00 to change the hydraulic oil.

Nice pool, very expensive! The very WORST customer service of any company I have ever dealt with!!! I would absolutely NOT recommend buying this pool unless you are prepared to have a lot of difficulty with customer service!!!!

I had one built for my special needs kid. The pool has been broken as much as it has operated. It’s so sad because when it works it takes away his pain. If it doesn’t he’s on ** all the time. Right now it’s been broken for two months, and I’m waiting for the circuit board. The second time I’m replacing it in six months. First I had to convince customer service it was the circuit board again. I couldn’t. So I finally got a certified repair guy (who is great but always booked for months) to come and paid him. He told them yes it’s the circuit board. And now we wait. So bad since I’m not rich, and this is pretty much the only thing that takes away his pain. Other than ridiculous doses of pain meds. Wish I’d gone with a different brand.

Endless Pools is a joke that isn't funny. Our installer, Jason ** required $8,000 of the $15,000 to deposit, just get get onto his schedule. Over a dozen times he has said that he will come work on our spa, and then doesn't show up. He comes up with one excuse after another as to why he can't complete the work as contracted. We have contacted Endless Pools and they do absolutely nothing. We have tried, twice, to return the product but they refuse to take back and give us a refund. A total nightmare.

Endless Pool was the only one I could get that fit thru my basement door. It's not practical in New Jersey to have a pool outside. Somehow I thought that they would 'build' the pool', but no - you have to hire someone and it was a lot of work and a big extra expense. I did get the cheapest one. When I first started to swim in it, I couldn't and adjusting the speed didn't make a difference. It was so depressing, especially after all this money I spend. I called them and I tried goggles, but that didn't work. Finally they suggested a pull buoy and that saved me.. I am now able to swim and I really love having a pool in the basement. But they should include pull buoys in every pool that they sell. This pool is only meant for 1 swimmer at a time and forget doing the butterfly.

My difficulties with the company began when they struggled to get me an installer of the Fastlane product. The motor is loud, they admit it does not sound right, and the wifi range on the app is less than one foot. The metal plate cover came rusted. They have not offered to have someone come and address the problems and instead insist I troubleshoot the wifi with their 11 step manual which I have repeatedly done. For a purchase of $10,000, you would think there is some form of customer service.

This vinyl above-ground exercise pool coast $15,000, plus costs of pouring a cement pad. Total cost $20,000. The company, Endless Pools, had only two guys in Oregon who were certified to set up the heater, pump and turbine that creates a water current for swimming against for exercise. The installers were dummies. They didn't know how to do the job. They installed the heater/pump and UV light backwards! It faces the wall! How in hell do you reach the controls, or service it? Garbage installation.

Bought my original Endless Pool in 2003 before the company was sold. Had I known what was to come I would never have purchased! The insides of the pool disintegrated and the liner, heater, filter and other parts had to be replaced in 2022. The service was horrible. If you live in PA or NJ there is only one contractor who can work on your pool. That is insane. Do NOT buy one… They are quite overpriced for what you get and service after the sale will be non-existent. Endless Pools just doesn’t care about their customers after the sale. Sad.

Installed pool spring 2022. Super slow to respond to issues. I returned the heater at the advice of my installer and it took them 3 months to refund my money. Now I am waiting.... and waiting for a new circuit board for the propulsion motor. My guess is that it is an upper management/owners situation because they have good technicians but no follow through. Too bad. I hope someone buys these clowns out because they have a potentially good business.

I purchased an endless pool in January of 2015. It took over 3 months to complete. The sales staff did not mention any of the issue that can occur with these pools. The customer service is generally rude and not helpful. The state of Arizona has one installer and technician who is booked 3 to 4 months in advance. On the initial install the treadmill was installed wrong and by the time I could use the pool it was May. The treadmill has broken 3 times, the pool cover wore out in about a year. The automatic pool cover pump does not work and it will be at least 3 months before it is fixed.

I have called their customer service line for the last 4 months. I have been given two service contractors to repair the pool and no one will return phone call to come out. I have a very expensive “bathtub”. Nothing works and the company does not care. Never do business with them again. They are a complete ripoff.