Endless Pools Reviews

I have had my endless Pools double-wide since 2011. I am so happy that I have it and I use it 5 times a week for lap swimming. My granddaughters use it when they can for pleasure and they love it also. I have always received the most professional service and technical support. Thankfully, that has not been often, but when I need it they are there for me. I highly recommend Endless Pools for the quality of their product and customer support after the purchase.

I purchased the Elite pool looking to up my game for Triathlon. It’s been 10 months and I have had nothing but issues. The App that is used for workouts is no good. The circuit breaker keeps tripping even after I went to a bigger one based on EP tech. I had to replace the main motor already. The WiFi and Circuit board malfunction. I have to now replace that. The only way to use the pool now is to tie a rope to my feet and swim. Either consider a different brand or use your space for a hot tub. Good luck!

We installed pool almost 4 years ago. Love it. Using it all year round. Great for exercise, playing with kids. Installation process- was very pleasant experience. Excellent customer service. Thank you very much.

Our Endless Pools Service tech is very knowledgeable, competent and efficient in all aspects of pool construction, maintenance and service. Endless Pools is very fortunate to have Chris as part of their team.

We recently purchased a 12-foot Endless Pool swim spa, and it has been a perfect addition to our small city backyard. After our daughter lost her leg to cancer, we wanted to create a safe, comfortable space for her to focus on fitness and recovery, and this swim spa has been a huge part of that. With her limitations, public pools were challenging and uncomfortable, but the swim spa allows her to get in and out safely, without worry. It has also given our family a space to relax and spend time together, which has been so important after a tough year of chemo and recovery. It’s great therapy after her workouts and physical therapy, and has kept her motivated to stay active and pursue martial arts again. We’re so grateful for this Endless Pool—it’s been amazing for both fitness and family time!

Updated on 09/03/2024: I haven't heard anything about the actual date scheduled so if it's October, you know more than I do at this point. The installer I spoke to and his office person both seem like they know how to run a business, so that's very encouraging and it makes me hopeful that this will go well. I appreciate you facilitating this. I'm sure you're aware that there are quite a few others like me who have found it difficult to get an installer who has the essential combination of skill and integrity. You only need a dozen people like the installer you put me in contact with to have a good, if not expansive, network and I do hope the company puts more effort into making that happen. It can only be good for you.

As far as reliability, this swimspa has been good. I have had it for 5 years. As far as service. Very hard to find anyone in my area to service them. I live in eastern Ontario near Quebec border and took us a long time to find someone who can service endless pools and knew what they were doing. The parts are ridiculously expensive to buy and cost us over $800.00 to change the hydraulic oil.

Nice pool, very expensive! The very WORST customer service of any company I have ever dealt with!!! I would absolutely NOT recommend buying this pool unless you are prepared to have a lot of difficulty with customer service!!!!

I had one built for my special needs kid. The pool has been broken as much as it has operated. It’s so sad because when it works it takes away his pain. If it doesn’t he’s on ** all the time. Right now it’s been broken for two months, and I’m waiting for the circuit board. The second time I’m replacing it in six months. First I had to convince customer service it was the circuit board again. I couldn’t. So I finally got a certified repair guy (who is great but always booked for months) to come and paid him. He told them yes it’s the circuit board. And now we wait. So bad since I’m not rich, and this is pretty much the only thing that takes away his pain. Other than ridiculous doses of pain meds. Wish I’d gone with a different brand.

Endless Pools is a joke that isn't funny. Our installer, Jason ** required $8,000 of the $15,000 to deposit, just get get onto his schedule. Over a dozen times he has said that he will come work on our spa, and then doesn't show up. He comes up with one excuse after another as to why he can't complete the work as contracted. We have contacted Endless Pools and they do absolutely nothing. We have tried, twice, to return the product but they refuse to take back and give us a refund. A total nightmare.

Endless Pool was the only one I could get that fit thru my basement door. It's not practical in New Jersey to have a pool outside. Somehow I thought that they would 'build' the pool', but no - you have to hire someone and it was a lot of work and a big extra expense. I did get the cheapest one. When I first started to swim in it, I couldn't and adjusting the speed didn't make a difference. It was so depressing, especially after all this money I spend. I called them and I tried goggles, but that didn't work. Finally they suggested a pull buoy and that saved me.. I am now able to swim and I really love having a pool in the basement. But they should include pull buoys in every pool that they sell. This pool is only meant for 1 swimmer at a time and forget doing the butterfly.

My difficulties with the company began when they struggled to get me an installer of the Fastlane product. The motor is loud, they admit it does not sound right, and the wifi range on the app is less than one foot. The metal plate cover came rusted. They have not offered to have someone come and address the problems and instead insist I troubleshoot the wifi with their 11 step manual which I have repeatedly done. For a purchase of $10,000, you would think there is some form of customer service.

This vinyl above-ground exercise pool coast $15,000, plus costs of pouring a cement pad. Total cost $20,000. The company, Endless Pools, had only two guys in Oregon who were certified to set up the heater, pump and turbine that creates a water current for swimming against for exercise. The installers were dummies. They didn't know how to do the job. They installed the heater/pump and UV light backwards! It faces the wall! How in hell do you reach the controls, or service it? Garbage installation.

Bought my original Endless Pool in 2003 before the company was sold. Had I known what was to come I would never have purchased! The insides of the pool disintegrated and the liner, heater, filter and other parts had to be replaced in 2022. The service was horrible. If you live in PA or NJ there is only one contractor who can work on your pool. That is insane. Do NOT buy one… They are quite overpriced for what you get and service after the sale will be non-existent. Endless Pools just doesn’t care about their customers after the sale. Sad.

Installed pool spring 2022. Super slow to respond to issues. I returned the heater at the advice of my installer and it took them 3 months to refund my money. Now I am waiting.... and waiting for a new circuit board for the propulsion motor. My guess is that it is an upper management/owners situation because they have good technicians but no follow through. Too bad. I hope someone buys these clowns out because they have a potentially good business.

I purchased an endless pool in January of 2015. It took over 3 months to complete. The sales staff did not mention any of the issue that can occur with these pools. The customer service is generally rude and not helpful. The state of Arizona has one installer and technician who is booked 3 to 4 months in advance. On the initial install the treadmill was installed wrong and by the time I could use the pool it was May. The treadmill has broken 3 times, the pool cover wore out in about a year. The automatic pool cover pump does not work and it will be at least 3 months before it is fixed.

I have called their customer service line for the last 4 months. I have been given two service contractors to repair the pool and no one will return phone call to come out. I have a very expensive “bathtub”. Nothing works and the company does not care. Never do business with them again. They are a complete ripoff.

With all of the issues we have had over the past year and replacing all of the major components and still not having a working fast lane I would have never made such a large investment. We used a trained tech. Not able to reach a qualified person at the factory to find another tech to come out. They have suggested finding a handyman. That is how ridiculous the service on the systems are. It's a very large investment to not have it working with any options available to get service. No response from the factory. Hard to get parts and even then they don't work.

I bought an Endless pool E700 with a treadmill about five years ago. Lights and remotes don't work. Hard to get any service. Most places don't work on them. I would not do it again if I had the chance.

We’ve spent over a year trying to get our underwater treadmill fixed. There is not a person on the planet trained to do these repairs. It’s hard to understand how a company can sell a product that can’t be repaired. Sooo disappointed in Endless Pools. We purchased this pool specifically for the treadmill. Expensive mistake! :(

I bought a endless pool. Not long after it it went through a hurricane. I found someone that could fix it but the company would not help in getting parts for it. DON'T buy one. NO SERVICE HELP and the people that install the spa when I got it installed cut wires so they would be called back to fit it from New Orleans. SO NO BACK UP IN LOUISIANA for them in service or parts.... BAD BAD BAD SERVICE.

The water pipe tends to leak slowly regardless of how often the seal is changed and it is above the electrical wires which sets off the circuit breakers. NOT well placed and it is very difficult to get local rep to come in and fix. I have stopped recommending this pool and would rather have a fiberglass one built from scratch, not the cheap Endless pool kit.

After ten years I had my Endless Pool piece of junk removed. Only 3 available repair techs in our tri state area, all inept, one of them a thief, all independent contractors as Endless doesn’t repair their own product. The staff couldn’t be more petulant and ignorant. Nothing better than swimming and having a hydraulic fluid line burst open in the pool. Nothing better than trying to get a repair when the independent contractors are too busy with their own pool businesses. Nothing better than having to have the entire pool redone every 5 to 7 years. Nothing better than to never have to deal with this company again, nothing better than saving over $300.00 monthly in electric for the pool alone. Couldn’t be happier with my newly renovated fitness room. Cheers.

We have been trying to get our pool repairs for the last four months. I have heard every excuse possible. They never call back. We are at a loss as to what to do with this pool that does not function. In our research they are the only company that can provide the repair.

I love my Endless Pool but there are no service providers in my area and after numerous phone calls and emails I’ve never received a response; technical support and customer service are nonexistent. Once you purchase the pool, you’re on your own!

I love my EP spa. I use it all the time. I used to think their customer service was second to none. But my recent experience has made me wonder if they are going bankrupt. I am put on hold forever to be told they need to do some research and will call me back. Two weeks later no call back. So I email. Three times. No response. Love the product. It is not perfect. Service depends on who have they trained in your area (I know of one service person in Houston!). Would I do it again? Yes. I would buy this product again. I love it so much. But I would shop around for a vendor with more support for their customers. Again. They WERE the best. Something has drastically changed.

I would caution anyone doing business with Endless Pools/Watkins Wellness. We ordered a swim spa in Sept. 2020, putting half down, with the understanding from the local salesman/rep that it took 6 months to deliver, meaning March of 2021. These things require some prep, like a cement slab, electrical, etc. Towards the end of March, having done as much of the prep as possible to be ready for delivery, we checked with the local salesman/rep and were told that it would be a June 2021 delivery. He said that parent company Watkins Wellness was overwhelmed with orders for spas, etc, and very far behind, this isn't Covid related, this is taking more orders than you have the capacity to fill or more business than you can handle. And they are continuing to take orders.

I am extremely pleased with the level of knowledge, complete patience and thoroughness of these technicians. I live a remote town in the mountains of AZ and found it difficult get a field service technician scheduled. The pool was popping the breaker. The first experience with the Endless Pools tech was excellent. I am an engineer by trade and very handy. He walked me through a troubleshooting exercise that determined I had pump issues. Order the parts.. They arrived within a week or so. Call and scheduled a field service tech to install .... not good! He replaced one part and left! Couldn’t determine the problem. Frustrated, I installed the new pump, and then called the endless pool tech support. Rob, walked me through a 45 min walkthrough of troubleshooting and together we were able to determine the issue and get the pool running! Total thumbs up for endless pools tech support!

Months to get the pool. Months to install and then two tries to get it turned on and now two months in- stopped working!! Thousands of dollars later - horrible service and bare minimum education on how to balance chemicals and run the system! Just completely disappointed!

We bought a house with Endless Pool and hired an authorized contractor Jeff **, who was suggested by Endless Pool. Pool heater needed replacement but we also update the motor at his suggestion and paid him approx $6 k for the work. Pool only worked for a week and after that current would not turn on. The contractor refused to come and repair suggesting that we should get another company for maintenance and his only job was to update the parts!