ThermoSpas Swim Spas Reviews

We have had the worst experience with ThermoSpas. They were happy to take our money when we originally made the purchase, but ever since it was installed we have had problem after problem. They have the worst customer service and won't return emails or phone calls. They installed it incorrectly, it leaks every day and the cover, which we paid to have replaced more than 5 months ago is still somewhere unknown. The cover has absorbed rainwater from storm damage 4 months ago and we have asked for help with installation and they have declined to help. We have been patient, we have been understanding; but we haven't been able to use the spa and they don't care and won't help us at all. Please do yourself a favor and DO NOT purchase from this company. They just want your money and you will be on your own.

ThermoSpas Swim Spas in San Francisco offers a premium aquatic experience with customizable features, robust construction, and excellent customer service, ensuring a satisfying and relaxing home spa solution.

The rep from ThermoSpas came to the house and measured. He told me exactly what I needed and he was easy to deal with. I really liked that because everybody else just dealt with me over the phone. I recommend Thermospas, especially if you want that one-on-one type service when they come out. I had no idea where I needed to put the spa and I didn't know anything. So it was helpful when their rep came out and recommended where I could put the spa. The swim spa that I got is in the middle of the road as far as pricing goes. I could have gone on up or I could have gone down. But the one that was cheaper was smaller, but I'm 6’1” and I needed one to stretch out with. So far, I have been sitting and looking at the spa, but it is not hooked up yet because I'm waiting until it got a little bit warmer to fire the thing up and get my electrician out there to connect everything.

There were little hiccups because it wasn't explained at the beginning everything that entailed with the spa. When they came to install it, there was no one here to walk us through it. We tried with some of the brochures and that was not an easy feat to figure out. But we're getting adjusted to it. So far, so good. We're really enjoying it. It's a lot of fun to do some great exercises in there. We had somebody come out here and do a little tweaking on the temperature because we couldn't figure out how to do the temperature. But other than that, it's good.

Aaron, our salesperson, was really good, knowledgeable, always answered our questions, and allowed me to text him with questions. He was super. We didn't intend to buy that day, but he was very good salesman. Now, we're really happy we did because it's an excellent product. We chose ThermoSpas based upon the quality of materials and the fact that there was someone we could talk to. The swim spa is great. It's gonna last a lot of years. Aaron even showed us pictures of some ThermoSpas that were 18 years old and they looked great. We absolutely love it.

Looks like once they have all your money they disappear. We’ve called multiple times with issues from delivery to set-up and no one will return our calls. Tried to overcharge us on final payment as well. Extremely disappointed in Thermospa, thought we were dealing with a reputable company but guess lesson learned.

We wanted to have the means to get exercise without having to swim fast and the swim spa seemed to be a good idea. A rep from ThermoSpas came out here immediately and we listened to him and we didn't go any further than that. But we're not entirely happy with it because it's not as good as we would have liked to have happened and we paid a a great deal of money for it. They never did the full installation and we've been having to scramble to fix the thing up. They gave us the cover that goes over the top and they gave us half the parts to assemble it but not to complete the parts. Then, we got these two additional covers in the mail and another cover that was not even mine so we got four covers with all these different parts.

For a spa that cost as much as a new car, one might expect that electronics exposed to water should be WATERPROOF. Replaced the control screen for the 3rd time today. It will fail again in a few months. My middle schooler spent a few nanoseconds looking at the old part and observed "Daddy, don't they know that water is wet?" Wires and circuit board corroded away. I design similar products and I know it would cost almost nothing to upgrade to appropriate parts.

I have had for 2 years. Works well. Very happy except all the mats fatigues fell apart. Got tons of little pieces in the water which I hope did not go to the pumps. I contacted them. Got blown away. I filed a BBB report and looks like I am going to seek Legal. They use a cloth mat for all their footsteps, Headrest and main flooring. Bad choice. Not rubber or silicone like other.

I like that ThermoSpas has the swim spa and I like the layout of their swim spa. I like their technology in their spas as well. The customer service was really good in answering all my questions and I could contact them whenever. They also scheduled calls with us to go over things and the rep who assisted with our purchase was totally honest. I didn't feel pressured at all. He told me us pros and cons and gave us little insider tips. We talked with him four different times on scheduled appointments before we made the purchase. He sent me pictures and information by email. We also had Zoom calls so we could talk about stuff.