ThermoSpas Swim Spas Reviews

We have had the worst experience with ThermoSpas. They were happy to take our money when we originally made the purchase, but ever since it was installed we have had problem after problem. They have the worst customer service and won't return emails or phone calls. They installed it incorrectly, it leaks every day and the cover, which we paid to have replaced more than 5 months ago is still somewhere unknown. The cover has absorbed rainwater from storm damage 4 months ago and we have asked for help with installation and they have declined to help. We have been patient, we have been understanding; but we haven't been able to use the spa and they don't care and won't help us at all. Please do yourself a favor and DO NOT purchase from this company. They just want your money and you will be on your own.

ThermoSpas Swim Spas in San Francisco offers a premium aquatic experience with customizable features, robust construction, and excellent customer service, ensuring a satisfying and relaxing home spa solution.

The rep from ThermoSpas came to the house and measured. He told me exactly what I needed and he was easy to deal with. I really liked that because everybody else just dealt with me over the phone. I recommend Thermospas, especially if you want that one-on-one type service when they come out. I had no idea where I needed to put the spa and I didn't know anything. So it was helpful when their rep came out and recommended where I could put the spa. The swim spa that I got is in the middle of the road as far as pricing goes. I could have gone on up or I could have gone down. But the one that was cheaper was smaller, but I'm 6’1” and I needed one to stretch out with. So far, I have been sitting and looking at the spa, but it is not hooked up yet because I'm waiting until it got a little bit warmer to fire the thing up and get my electrician out there to connect everything.

There were little hiccups because it wasn't explained at the beginning everything that entailed with the spa. When they came to install it, there was no one here to walk us through it. We tried with some of the brochures and that was not an easy feat to figure out. But we're getting adjusted to it. So far, so good. We're really enjoying it. It's a lot of fun to do some great exercises in there. We had somebody come out here and do a little tweaking on the temperature because we couldn't figure out how to do the temperature. But other than that, it's good.

Aaron, our salesperson, was really good, knowledgeable, always answered our questions, and allowed me to text him with questions. He was super. We didn't intend to buy that day, but he was very good salesman. Now, we're really happy we did because it's an excellent product. We chose ThermoSpas based upon the quality of materials and the fact that there was someone we could talk to. The swim spa is great. It's gonna last a lot of years. Aaron even showed us pictures of some ThermoSpas that were 18 years old and they looked great. We absolutely love it.

Looks like once they have all your money they disappear. We’ve called multiple times with issues from delivery to set-up and no one will return our calls. Tried to overcharge us on final payment as well. Extremely disappointed in Thermospa, thought we were dealing with a reputable company but guess lesson learned.

We wanted to have the means to get exercise without having to swim fast and the swim spa seemed to be a good idea. A rep from ThermoSpas came out here immediately and we listened to him and we didn't go any further than that. But we're not entirely happy with it because it's not as good as we would have liked to have happened and we paid a a great deal of money for it. They never did the full installation and we've been having to scramble to fix the thing up. They gave us the cover that goes over the top and they gave us half the parts to assemble it but not to complete the parts. Then, we got these two additional covers in the mail and another cover that was not even mine so we got four covers with all these different parts.

For a spa that cost as much as a new car, one might expect that electronics exposed to water should be WATERPROOF. Replaced the control screen for the 3rd time today. It will fail again in a few months. My middle schooler spent a few nanoseconds looking at the old part and observed "Daddy, don't they know that water is wet?" Wires and circuit board corroded away. I design similar products and I know it would cost almost nothing to upgrade to appropriate parts.

I have had for 2 years. Works well. Very happy except all the mats fatigues fell apart. Got tons of little pieces in the water which I hope did not go to the pumps. I contacted them. Got blown away. I filed a BBB report and looks like I am going to seek Legal. They use a cloth mat for all their footsteps, Headrest and main flooring. Bad choice. Not rubber or silicone like other.

I like that ThermoSpas has the swim spa and I like the layout of their swim spa. I like their technology in their spas as well. The customer service was really good in answering all my questions and I could contact them whenever. They also scheduled calls with us to go over things and the rep who assisted with our purchase was totally honest. I didn't feel pressured at all. He told me us pros and cons and gave us little insider tips. We talked with him four different times on scheduled appointments before we made the purchase. He sent me pictures and information by email. We also had Zoom calls so we could talk about stuff.

I got the 12-foot ThermoSpas Swim Spa with the four seats, which is nice, and the current in the middle. The rep said the speed is 3.5. It's a good speed, but I could have taken a little more speed. Whatever you pay, you need to add on 8,000 to 10,000 because you gotta get the insulation. But it's worth the money.

Our experience working with ThermoSpas was kind of messed up. The guy that sold it to us was pretty cool, but I wasn't very impressed with the rest of the process. Somehow, nobody charged me for it the whole time. I had the spa for a month before I actually had to pay for it, except for the $1000 upfront. Also, it took a year to get the darn thing and on top of that, I had no communication for a long time. I thought someone came by, took 1,000 of my dollars, and went to Disneyland and that was it. They told me it would be a long time, but I thought they would email about every couple of months saying, "Hey, your order is still on track to be delivered whenever." Other than that, the delivery guy was really cool and helpful. They didn't have the install included in their end but he still gave me pointers.

It was challenging to get the spa to the back of the house but they did a great job. We like it a lot, although we're not happy with the cover. We're still struggling with that and where to go with it. It's big and heavy. I wish there were alternative covers.

The customer service rep put the order in for our swim spa and it took a year to get it delivered and set up. It is everything I wanted. The quality is very good though it is expensive. So, I don't know if I would recommend to my friend, unless the friend had money. The experience with ThermoSpas has been great but they could do more instructional videos. I had to figure out by myself that you can't have both jets on. You can only have one jet on in order for it to push you back. I tried to YouTube it and couldn't find it.

The swim spa from ThermoSpas is big enough but not too small for the backyard. You can have enough current so you could swim inside of the spa and you can also perform other exercises inside of the spa. We had a gentleman come out to the house, which was how we did the review of what they had to offer. So, it came out well. The spa comes standard but I added the cover that comes with it normally and a couple of exercise accessories. And I changed the color to gray and brown. The swim spa is awesome and looks very nice. For the installation of the spa itself, the installers did a good job. They were very personable and did it quickly. They knew what they were doing and they set everything up before the actual spa got there from a crane. We had a crane to raise it and lower it. It went over our house and then, it went inside of the backyard. So, it was cool.

We've had our ThermoSpas for two weeks now. It has better quality than others.

We haven't had any issues with our swim spa, but in the long run, I wish we would have shopped around. Thermospas told us it would be at least 16 months before we could get it, which is a long time to give them over $7,000. That would be a big deal for anyone. If we had checked around instead of just jumping in, we wouldn't have it. We have two places here in Wichita Falls that sell swim spas and hot tubs, and I would have gone with a local place.

The salesman was fine and the guys who brought the spa did a real nice job. They did it real quick and easy. So far, we're pretty happy with the spa. We get into it about every day. You get in it and you can stretch real well and relax.

Our spa arrived in September. We had it for seven months and we could never use it because of excessive leaks in the piping. The service guy took four weeks to come to fix it. He fixed the first leak, but he made a larger leak in a different part of the pipe. He came out to fix the second leak and he could not fix it. He told us to ask for our money back. We asked for our money back and the owner told us we could only have our money back if we were willing to pay the $5,000 shipping costs back to the factory in the East. We said we would pay the cost if we could be rid of the spa. It would be worth $5,000 to be rid of it.

I love my new spa. It's the perfect size and the temperatures are awesome. We're still waiting for the guy to get back to us about the ladder. Also, we're building a pergola around it to cover it so that we can not be under the sun so much. But it was difficult to find somebody with customer service to return our call or email. There was nobody that I could find at ThermoSpas that could help me. All I wanted to do was pay it down and find somebody who wanted to take my money. I found Bethany who asked me to just be her contact from now on so that I won't have this problem trying to get people to call me back. She said to me, “Listen, I'll just be your point of contact when it comes to paying it down. But as far as questions about your ThermoSpa, I'll try to track people down and have them call you."

The variety of settings and jets allows for a multitude of ways to enjoy the swimspa. The barbells that came with it are great for water resistant exercise. The swim noodle allows you to lie back and relax and drift with the flow of the jets. The seats provide many different levels of therapeutic pressure. I must add, my Thermospas agent, Simon, has been awesome. He came when the spa was delivered to assist in explaining all the features. He has not only been available to answer any questions, but even came over to assist helping me drain the spa. Above and beyond service!

I just recently put a deposit on a spa. Was told I had a 6.9% interest finance. When I receive all the paperwork it was 28.9%. When I tried to cancel they want to charge you 25% cancellation fee. Never was told about the cancellation fee.

Our spa was ordered 10/10/2020 and due to Covid delivery was delayed. This we understood. Delivery was 6/28/2021 and we were misinformed on how to fill it, chemicals to use, and NO entry steps. We had a tear on the cover & a rusty exercise kit (they did replace both). The exercise mat lifts on one side (never addressed this). Since then it has been a "flo" issue. They have replace a part 3x and it's worse now than before. The spa makes jet engine sounds and heats itself beyond what we set. Example: we set to 92 degrees and it goes to 100 degrees. It takes at least 1-week or more for them to schedule, 30-days for a technician to come out. Now we get the runaround of "no one available at this time". We are frustrated and at our wits end with this. No reasonable solution has been given or offered.

We waited 8 months for delivery (2 months later than expected) for our 12’ SwimSpa. Thank you Covid! We were so excited to finally get it after all those months of anticipation. Finally, our SwimSpa was delivered, we filled it and began to enjoy it. That lasted a few short days as we soon discovered that the spa doesn’t hold water. We called to have it repaired and the service team found that some parts were needed to make the repair. We have been waiting now 3 months to receive all the needed parts.

This is an update to my previous review "Love my swim spa but product support is woefully inadequate". ThermoSpas contacted us to discuss our concerns and issues. They literally had a conference call with us and all of their department heads to brainstorm ways to address our issues. A technician was sent out to make the necessary changes and I couldn't be happier with the results. If I had any doubts about their customer service and product support, I do not anymore. They have gone above and beyond to make a fantastic product even better and have been quick to address all of our issues. I couldn't be happier with my ThermoSpas Swim Spa and the customer service and product support that we have received.

I needed a deep swimming area for the type of exercises I have to do, so a regular hot tub wouldn’t work. We did lot of research and ThermoSpas was just the best value for the money, the best service and was what I needed. Their reps came to the house so I was able to talk to them personally. They looked at the backyard and tested the patio to make sure it was gonna work for that weight. Their service was all around and everything was very good. We bought one of their products that was just in the warehouse but it had everything that we wanted in it, so it worked out perfectly. We got it for physical therapy as it has a range of things for us to be able to do, like swimming, having water therapy and doing exercises. We absolutely love it. It should last for years and years. We made the right choice. I appreciate their service and their responsiveness. Also, when there was a part that hadn’t come yet, they sent it right away.

I've been wanting a swim spa for six years. I had my apartment and I was like, "Okay, I'm gonna get me a swim spa." Then I got my house built and finally, I made the decision that I can afford it. And the reason I was gonna get one is because I have Crohn's and I have really bad arthritis. That helps me where I can work out in the spa, because I can't jog and lift weight anymore and I can do that in the water.

My wife and I went online and took a look at different swim spas. We stumbled on ThermoSpas and then we decided to get a price and have a salesman come out and explain what ThermoSpas is all about. And we were impressed with the presentation. We were also impressed with how sturdy the spa is built and the warranty. It was a big gulp as far as the cost but we got a swim spa with all the bells and whistles on it. Their delivery team was outstanding as well. They had our 7 x 14, 3000 pound spa hoisted over the house in a very large machine and they set it down. That process was quite amazing and it brought a few of the neighbors out to look at it. The whole team was extremely friendly and they explained everything.

I wanted some recreation in my home and I always wanted to purchase a pool home. Since I don't have one, I chose to purchase a pool spa instead. ThermoSpas was accessible and once the salesman explained it to me, I was absolute in choosing that particular brand because it seemed reliable and safe. I had read up on a few other spas and I didn't want any problems. I purchased the Swim Spa Trainer not only because of the features, but also because it would be therapeutic for me and my family. I've got a couple of medical conditions that it can help me out with.

I'm an old man, broke down and I can hardly do nothing. I can't walk much and we figured that the swim spa would get me to move around a little bit. We got the Swim Spa Trainer. It has swim jets on one end of it and the massage chairs on the other end where we got the jets on them. I like it. It’s good. We get in there and it helps. Now, we're moving a little better. We've only missed two days being in it since we got it. The guy who set it up told me what to expect and how often we need to clean and take care of it. He showed me how everything worked. I've already recommended ThermoSpas Swim Spas.

We got the ThermoSpas Swim Spa Trainer to get more guests for our vacation rental. The installation involved having the spa taken over a two-story house and wires so that was exciting. I had to have access big enough from the front yard to the backyard and they did that very professionally. They also took my old tub, put it back on the flatbed truck and delivered that to my personal home from the vacation rental. That was very nice.

My wife loves to swim and we used to have a rectangular pool that was good for swimming laps. But for the last eight years, we’ve been in our third home and the pool here is a smaller, more decorative-shaped pool. My wife doesn’t get the exercise she once did. We talked about it and I asked her if she thought she would use a pool. She said she didn’t even know if she would like it. They’re pretty expensive and it was a good-sized gamble. We looked at several brands but after the gentleman from ThermoSpas came and talked to us, we felt that ThermoSpas was the route to go. We got the one that’s got all the bells and whistles.

I wanted a pool but I didn’t want the maintenance. We're only two people and I like that I can use the swim spa year-round. The Swim Spa Trainer was the biggest and we've used all of its features such as the swim portion and the lap portion. Also, I and other women sat around and we've done the therapy part. They have two seats in this particular model that are massaging jets. I really like the blower that provides resistance so that you can swim into it and stay stationary. The Swim Spa Trainer is also a little lap pool and I do a lot of physical therapy stuff in there too by the vacuum frame. It's good for me physically as it's medicative. I've had a rough few years and my current physical stance is the best.

In October of 2009, we purchased the Aquacisor, the exercise hot tub from ThermoSpas. And since the day we purchased it, my son says we should have spent $10,000 more and get the swim spa. So, eight years have gone past, the kids have graduated from college, and have taken their masters, and then graduated from their masters. And now, I have some extra money. That's the reason we purchased the swim spa. Good thing, we know the product. My son understood the chemicals that go with it so we just felt it was a good purchase. And so I easily gave the hot tub to a friend of mine. Hopefully, one day he would install it.

I thought the swim spa would be a good exercise for my husband and the rest of our family could enjoy it too as it had a lot of seating. It was big enough without being a pool. We had looked at two other companies but one didn't have the seating. They didn't have a lot of the options such as the accessories like the lights and the Ozonator. Some of them were really just a big hot tub that didn’t even have the handles to hold on to. Also, ThermoSpas seemed to offer a better quality.

I've passed on some "great" genes to my children because my grandfather had ankylosing spondylitis just like my son has from which you get totally stiff and rigid, where everything fits together and you can't bend over. Or if you get to bend over you can't stand up. Also we've all got scoliosis really fast which I got from my mom. My daughter and my two sons and my granddaughter inherited it too. I got the big tub that seats 12 from ThermoSpas so we can all get in it. When the installers were putting the walk downs on the tub the wood looking stuff split. But they sent me another piece of that. I just need to get somebody to help me with put it.

I need ThermoSpas because my legs hurt so much as well as my whole body. I found out that ThermoSpas can give you a massage. I also need to lose weight. I always have the pool and I miss my pool but keeping a pool heater takes a lot of money and this one is smaller. I did a lot of research and I already knew what I want. I purchased the latest model, the best that they got and I paid $36,000. It has the jets and the resistance feature that allows you to swim in place.

We are relocating our home. Our former house got a pool and a hot tub so my wife also wanted a pool and a hot tub in our new house. Since a pool is a waste of money we chose a ThermoSpa swim spa and it enabled us to have the best of both worlds. We can use the tub year-round. The tub is large enough to be considered a small pool and it definitely has all the therapy in jets and controls to be a hot tub. It’s expensive but I've owned and operated a pool and they're a lot more expensive than ThermoSpas. I’ve had others before purchasing ThermoSpas and they didn’t meet the criteria because they did not have the large swim spa feature.

My wife has a health condition so I bought a swim spa from ThermoSpas. We got the trainer unit because she needed something that's lightweight where she can swim low to keep her activity up. But it took us two months to get the unit after we purchased it. It was said that it would be there probably in four weeks and then it went to six and then eight and then finally it got there. My wife called around four times. We had to do repeated calls to get it delivered. But the installation was easy and it's definitely a quality product. It's doing what we purchased it for.