Choice Home Warranty Reviews

Choice Home Warranty denied 2 claims in one year. Two days ago my water heater burst, flooding my kitchen and living room. My claim was denied and I had to call to find that out. No one in the company even bothered to call and inform me. This is the second claim that has been denied this year. The other claim is for my air conditioning unit. They have loopholes in their contract that allow them to deny your claim for things such as rust or age. So now, I am out the $32 a month for the warranty, the $45 claim payment and I'm back at square one, needing my water heater replaced.

They would not cover my plumbing problem. I paid for 2 months of service, and they said that the claim was pre-existing because I called about it 3 weeks after they took the first payment out of my checking account. I was not told that they take your money for the first month, but you’re not covered for that month, which I think is wrong to take someone’s money and not give them service.

I have had horrible experiences with Choice Home Warranty - they had me chase them for 9 months to get payment then said my case was closed and refused to reimburse me. They had me fill out a form and I got authorization in February and after 10 calls, emails and faxes of all documents (about 3 hours all told with getting shuttled around to various departments), I was told the case was closed and they were not going to reimburse me a penny. One customer service rep put me on hold for 22 minutes until I got tired and hung up and had to redial and start over.

A few months after I bought home warranty from Choice, which covers central vacuum, I called Choice since central vacuum unit stopped working. After three weeks, Choice told me they could not find a technician and asked me to find my own technician and promised to pay the cost. I hired a technician who diagnosed the unit was normally worn down and whole unit should be replaced. Then, the problem arose; Choice used all kinds of excuses to deny my claim. Suppose the contract covers the unit if it is normal wear down, but this claim was dragged for more than two months and Choice told me, for courtesy, they only offer $100 and everything is on my own! So I think this company is just scam; they only collect premium and do nothing for you. I urge you to stay away from this greedy company!

I was called out on a job because they do not have a plumbing company doing their work in this area. No contracts were given to me to sign or any i's to dot or t's to cross. It was my first and last time to do any work for them, as they have not paid me. I was told by Ashley ** to fax in my invoice and it would be 15 to 30 days to see my payment. It's past due and my attempts to collect is only brushed off with one excuse or another.

On 10/4, I called for service request due to AC unit blowing out hot air. On 10/5 at 8:59 am Central time, I talked to customer service rep and they had connected with a John's AC Service out of LA at 8:53 am Eastern time. They offered to do a customer courtesy connect for me to talk with John's, nice offer. The phone number was not accepting calls at this time. They said since he had accepted the bid, to give him some to call me and they would also email him. I continually tried to contact John's AC Service and received same message. At 12:30 pm Central time, my husband contacted them and requested information on status. They still had not heard from John's but would look for someone else. Two hours later, he called them again. Still, they had not found someone. They mentioned it may be Monday and he said he wanted somebody out today (Friday). I did not want to be without air for the weekend.

Technicians, be careful with this company. This is one of worst home appliance insurance in the U.S. Service call for any service is $45 and customer pays one time for service. If the job is done less than 1 hr, you will be paid $45 service call + $50 (CHW pays). If due to any reason such as big problem, for example, bad AC compressor, the claim will be closed because "this is not covered..." You are just paid $45 no matter how long you spend. If there is some unexpected problem after the fix, and the claim is closed, you are paid nothing, losing the part and labor. In addition, the parts for service are very cheaply counted; for example, R-22 is $22/lb. You can be cheated behind although they gave you an authorization number. To call them to have agreement for service is to spend a lot of time, at least 20 min. Try to see.

I called Choice to tell them about my broken washer. They sent a service company; I paid my $45. When I called Choice to find out what’s going on, they told me that the machine was not covered because they do not cover tubs. Well, this is a front loader machine; if they don't cover the tubs, what do they cover. This company is a scam! Save your money!

This company is just a scam! I bought my policy about 4 months ago. Now my air conditioner went out. I called and they had someone come out. They told me I needed to replace the condenser. This happened on a Thursday. By Monday, I was told that I needed to submit my records of the air conditioner maintenance. I did send them the only one I kept from the last time. After screwing around for 8 days, they said the claim was not approved. They said, "lack of maintenance." Of course, this was not true. I ended up just replacing my air conditioning unit. I just got off the phone with them, because I wanted to cancel my policy. I was waiting on the phone for 48 minutes. They said they will send me a check for $99. We will see what happens.

Choice Home Warranty company is a total scam and they lie. I filed with the State of Maryland due to their breach of contract to fix my AC system. Their response was a total lie. How can a company like this remain in business? They cheat, lie, and steal your money. Just ask any contractor who has done work for them. They have been sued many times and just pack up and change locations but stay in business. They prey on people with claims to fix any problem, but they are in business to screw you. Everyone who I have talked to at that company is in lockstep to cheat you and smile about it. What a terrible, horrible company. Run from these cheats!

I signed up with this company about over 35 days ago. One of my appliances was not working so I said okay, I will call them out and have them fix it. Well they came out and the appliance company came out to see what was wrong with it. He turned the machine and heard a noise. He said, "Oh it needs a new clutch." I said okay, so I paid him his $45. He said that they would be back on Friday, after getting it approved from CHW. Well that's when it gets good. I had to call them 4 times to get some answer. I finally got an answer that this is a pre-condition. This item broke after during warranty. He said it's pre-condition. I am just telling you, they can always say it's pre-condition. Better yet, their appliance compliance company came out and never got one tool out of his bag. He never opened up the machine.

CHW is a fraud! Don't use them. I purchased a house and the seller was to provide a home warranty at closing. Not having a lot of experience with home warranties, I did not question the information that was provided at closing. Not long after, we had a few issues with our dishwasher and HVAC unit. I called to make a claim and they told me I had to wait 30 days from the date of the contract. I was only a few days short of my 30 days. I was told by one person I could file a claim and when I called back the next day, I was told that this was an invalid claim and it had been closed based on the 30-day waiting period. So I called back after continuing to have problems with my HVAC and they told me it was now a pre-existing situation since I had made the claim request already during my 30-day waiting period.

When the salesman tries to sell you the policy, he will tell you it is the best. When you come to the claim and cancellation, it is a nightmare. I had a problem with my dishwasher, which I bought two years ago. I filed a claim. CHW sent a technician with a skewdriver and a hammer, and nothing was fixed, and it wasted half day of my time. I complained to CHW. They sent another technician here. The technician said that the control panel needed to be replaced and he would order the part. I waited for ten days and did not hear a word. Then, I called the technician. He was very rude and told me to call the CHW to order the part instead of calling him.

Multiple houses are covered and multiple claims were denied. They are a total joke of a company who pretend to give you a warranty. I put them on several rental properties plus my home residence - total waste of money. I've maybe received $500 worth of service from these contracts that cost me about $3000. Like the other comments said, they deny not only the homeowner, but the companies that they send out. It’s a scam on both ends of the stick so they can profit. We should get a class action suit against these jerks. I had several valid claims which they denied in part or in whole. One was for a refrigerator repair that they said they'd pay if I sent them the bill (which I did because I couldn't nor could the repairman to their authorization department). Guess what?! After I sent them the bill (which the service occurred when I had the policy in effect), they denied it because they said the policy was no longer in effect.

My AC wasn't working and they sent a technician who said it needed freon. A week later, we realized the problem continued and the technician said he'd have to perform a leak test. First issue with Choice, they conveniently don't cover this. But they assured me once the leak was detected, they would repair it. The leak was detected in the evaporator coil and the technician called them to report the findings. They called me to say that because there was corrosion, they wouldn't cover it. I talked to the technician to understand why they were saying this, he said they asked him if the coil was old and rusted and he said he told them yes, but that wasn't the problem.

I should have done more research before ever signing on with this company. Luckily my contract is up next month. I've had it for 11 months and just now filed my first and only claim on August 7, 2012. They assigned a technician to me. Then when I called, he told me that they don't contract with CHW anymore (this should have been a red flag for me). Then they assigned me another one. He was the most unprofessional person I have ever dealt with in life! He told me he was coming on Friday, he never told me what time. I called Friday and he said by 11. He came after 12. He told me that he had to order the part and he would come back next Friday. I paid him (luckily with a check).

In Texas, I don't know how a family can live without a working air conditioner unit in summer time, but that’s what happened to me and my family for 10 days because Choice Home Warranty failed to repair and honor the contract of my home warranty. First, the lousy technician did not make it to my house for over 50 hours and two days of opening a claim. The technician spent about 5 minutes in my house and a minute to glaze at the coil that was sealed without opening it to determine what was wrong, rather Choice Home Warranty denied my claim saying that it was rust that caused the leak.

When we signed up with Choice Home Warranty, the gentleman was very courteous and professional (of course). Five months later, we made our first claim on 8/31/2012, as the A/C unit went out. Our living quarters are split from the kitchen/living area and bedroom. The bedroom unit is out. The service repairman that came out on 9/3/2012 advised us that yes, he signed up with Choice but does not like the way they treat the customers. He stated they never like to pay for any of the claims. I wish I had known this before I joined. The service repairman submitted all the necessary information to the warranty company. I did more research online and came to discover that in the last few months, this company has had over 180 complaints. My heart sank because I knew this was going to be bad.

I don't understand how a home warranty company can insure the hot water heater but not the tank. My heater started leaking yesterday and I filed a claim. The technician came, inspected and validated the tank was leaking based on the mass of water on the floor only to be told by Choice Home Warranty that the tank is not covered under the policy. Worthless, disingenuous company and a complete waste of money. Avoid this company at all costs.

Don't consider this company as an option for warranty service. We cancelled our policies and they have not refunded our money yet; this has been over 120 days. Do not deal with this company. They are not customer-friendly.

I called in a claim for air conditioning issue in early July 2012 and a claim was assigned to an HVAC technician. The technician that was assigned was not very responsive and did not respond to messages left. He finally came out and indicated he would need to come back the next day after the air conditioning line had thawed out. He came back the next day and the only reason I know he did not address the problem is because the line was frozen again. I contacted the technician and he indicated he needed to order some parts.

I bought the warranty over a month ago and my air-conditioner suddenly went out. They sent someone out and later refused to pay the contractor. The reason is that I used their service too quickly and the problem must be pre-existing. I tried to explain to them that no one could live in the Vegas heat like that in more than one day. They insist not covering anything. When I asked them to cancel the policy, they wanted to deduct their administrative fee and this and that fee: they do not want to give back anything. Taking your money and refusing service is the business they are in.

I read all the complaints and so I was quite leery when my washer was not spinning out the clothes. It was giving me an error message. The tech they sent out advised that my washer just need cleaning; but while he was there, he fixed a problem with my air conditioner drain that I had not complained about. The air conditioner was overflowing onto my floor. He put in a new drain and unclogged the clog and no extra charge. A week later, I had to have him come back because the washer still wasn’t working. He diagnosed a problem that was not cost efficient to fix. They are going to buy out my washer for $500.00. I can’t replace it for $500.00. But it is 7 years old, so that will be ok. All and all, I think the response time was a little slow on the person doing the work. Every time I called the main line, I was helped promptly and courteously.

We have filed a complaint with the BBB regarding this company. They will find a loophole if your air conditioner goes out and tell you it sucks for you (Jonathon's exact words). Our main air conditioner's A-coil needed to be replaced and they gave us many excuses why they wouldn't fix it. Then, they stated that they chose not to replace it even though this was our main unit. We have three and they chose not to fix the broken one - only two are "covered" in our warranty. I am trying to spread the word far and wide - home warranty companies seem to be a scam. All of them. American Home Shield is just as bad; they do the same thing.

I made my first phone call to CHW and I am very angry. I had 2 things that had to be fixed, a dishwasher and refrigerator. Debbie told me the refrigerator was not covered, and when I said, "I see all the negative complaints now on the computer of your company," she put me on hold and said they will be sending someone out. Well, they took my $45 for each claim and had no intention of fixing my refrigerator because it is not a main component. The local company that came out to service was very polite, I will use them in the future. Choice Home Warranty is a rip off and I am very angry that they took advantage of us knowing they had no intention of fixing my refrigerator, but took my $45 for a service call which knowingly, they were not fixing it. I will be reporting them to the BBB so they will not take advantage of someone else .Word to the wise, stay clear of this company. They are a scam.

Don’t trust them. They fix nothing! If it’s anything about a service call that basically you or a handyman can fix yourself, they won’t pay. The trick is they find out if you have been servicing the item since it was originally purchased. For example, if a built-in microwave blows, they come out and say it’s not repairable. You ask for a new one because that’s your understanding and they say, “Let’s see the maintenance records.” Who has service done on any appliance? These are really bad people. Use American Home Shield.

This company is a total fluke. They scam their customers. Do not use this company! Just as many of these complaints are true. I am disabled and have to have an A/C in order to breathe. I have many other health conditions that the heat makes worse. The A/C broke down on Thursday night. CHW was called at 6AM and I placed my first claim. Due to the ripoff practices of their service providers, they simply could not find a provider who would repair my A/C. Finally, they found a service company to come out on Friday, but it was too late for the service provider to finalize the claim approval. So for 4 days, I sat in my home in Arizona with 107+ degrees. I was so drained by Monday morning from the heat that I could hardly walk, but had understood they would send out the repair company that morning.

I have been without a microwave for three weeks now. The repair was made but broke immediately after first use. I contacted Choice and was put on hold and was transferred three different times. Manager claimed all he could do was put in another request. He was very rude. He would not let me speak to anyone higher up. To anyone out there thinking of buying a warranty with this company, don’t!

Home Choice Warranty will deny your claims that's why their premium is lower. Instead, find a more reputable home warranty company. Ask your local bank. I had to contact the Better Business Bureau and the NJ State Banking and Insurance Commission to file complaints about them. Their customer service is unprofessional and confrontational. They are cheap and it shows in their products services.

I recently changed over to Choice due to being deployed and I was not satisfied with the rate change from AHS. I decided to give Choice a chance after receiving an email. I came back home. Soon after I returned home, my AC unit went out. It was a weekend so I called Choice and put in a work ticket. A servicemen came out 3 to 4 days later and said he put in 3 lbs of freon and left. It was a rainy day. My unit is still not working properly. I called Choice back. They denied me service and told me I was cancelled but refused to give back my $344 I paid upfront. They basically ripped me off. I was so upset and displeased with their service.

They looked at both the AC and the refrigerator within a month. I had service for a while. They suck. They say it’s maintenance, so they do not have to fix it. They are a scam. I have been paying for 2 years and never had a claim until now.

I purchased a 3-year home warranty from Choice Home Warranty in February 2012 for which I had to pay the total upfront. Our ice maker in the refrigerator has gone bad in August 2012. We also had a pool heater that the display became unreadable. When I called Choice Home Warranty, I found out that neither of the issues are covered. I am cancelling this contract and requesting a refund less the $50 cancellation fee. I can't wait to see if they refund the correct amount as a result of the other complaints that I have read from other people.

My AC unit was not cooling. First, they told me that I had a basic plan when I had a total plan. Then, after fighting with them, they agreed that I had a total plan. The guy came over and inspected. He found a leakage in the attic. They denied the claim stating that the rodents had chewed the pipe. What's the point of having the claim if they don't take care of our equipment when they malfunction? I am going to make a complaint if they don't take care of my unit. Never trust them ever!

I cancelled the contract after a service call for the AC that’s not cooling adequately. He did anything for me and said I had too many people at my house at the time (July 4). I had a free first service call ($45). That was another hassle. I called someone else about my need for a new AC unit. This company has cost me a service call and a Freon; they got the unit working the way it should, but I had a leak in the unit. I called Choice Home Warranty and told them about the service I got from their provider. I wanted to cancel not knowing I would get the worst end of it. They refunded me $195 of the $344 I paid out for the contact. So please read cancellation terms. If I had, I would never have let them off so easily. Life is too short for me to stress myself over this, so I hope my message will help others.

We bought a home warranty from Choice Home Warranty. They won’t cover anything and they say everything is a preexisting damage. That’s not true. They refuse to fix anything. After 25 phone calls and certified letters sent to them, they refused to sign for the letter. I noticed at least 40 people out of New Jersey with the same problem. Is there anything I can do to get my money back? Who can I file a compliant with to get these people investigated? They will not return our money. They lied and misled me and my parents. They are bad people. Someone needs to stop them. I am ready.

It is a long story. I think they run this company from some garage! I've been living in the USA for over 25 years and I have never seen or talk to anyone like this customer service. It just does not feel like you are dealing with an American company. They are rude and liars. I even paid an attorney to write a complaint letter that cost me $200. They never respond to the letter. The name on BBB has to be some made-up names. Please stay away from this people. Even the vendor they send said that they always tell them they should work with CHW; otherwise, they get no jobs. They are fraud for sure!

What a horrible company. This is the worst company I have ever dealt with. They are dishonest, rude and liars. They will do everything possible to not pay a claim and find some fine print to not honor the deal. Better alternative is American Home Shield.

I found out about this company by their website. Listed as covered is the hot water heater. Beware! The coverage does not include the tank, only possible electrical and mechanical components. The small print states storage and holding tanks are not included. I thought this, of course, meant separate tanks from the water heater (which is a tank). Wrong, Choice should have advertised "Electrical and mechanical components of water heater only".

This has been the hottest summer in 55 years. My husband has COPD and breathing problems and the air was not working. I called Choice Home Warranty and made a claim. They gave me the name of someone to call. I called and told them that the outside unit was icing up and so were the coils in the house. They sent someone out and he flushed the tubing, said everything was okay, took the money for the service call and off he went. Some 5 hours later, the house was no cooler and ice was starting to form on the unit again.

Boy, have I learned a lesson. Do your research online before making a purchase. After 6 happy years with American Home Shield and no denied claims, I went with Choice Home Warranty because of the enticing price they offered me. Never again! I just cancelled my 3-year warranty, which I purchased in October 2011. They have denied both claims that I have filed. The last one, I disputed and had them send a different technician out to analyze my swamp cooler. They (Alex) called me and said they were still going to deny the claim because the technician stated it was rotted out. That is a flat out lie! I even told Alex on the phone that he was lying to me! Alex fell silent.

I called Choice Home Warranty to get an update on the air conditioning status. The customer service representative told me that they were not going to cover the air conditioner because the service technician wrote on his work order the coils leaked because of corrosion. I said that is ** because we have the air conditioner serviced once a year and have the filters changed.

I have 5 properties and was with American Home Shield for almost one year. There was never a problem with them. I thought Choice Home Warranty would be as good, but just less expensive. Slick Brad ** told me I had the same coverage as I had at American Home Shield. I did not get a hard copy to review and should have asked for the coverage details before committing. Things that I had covered and had used at AHS, Choice is telling me I am not covered. I am switching all 5 properties back to AHS and paying more yearly policy fee of about $50 per property.

I called about my A/C unit and again, I was denied. They requested proof of maintenance, which was done on 04/02/2012 and did not have a leak. In July, the unit has a leak and Choice Home Warranty said it is pre-existing and denied the claim. There is about a dozen reasons for denial. I have six rental houses with the company and every claim has been denied. They lock you into a contract that you can't use for thirty days and after the thirty days, when you need service, they'll deny you. You can't cancel because your thirty days are up and you have not had a claim. I just want a refund from this company and my advice to anyone who reads this, please don't purchase a home warranty from Choice Home Warranty!

Initial complaint on the end of May was semi-satisfactory. The diagnosis was low freon and possible leak. Very quick response and I was told that if the problem (inefficient cooling) continued, to call again. End of June, the problem returned. The response again was satisfactory; however, that responder (owner of the company) vanished off the face of the planet after the initial (non-billed) assessment that the coil needed to be replaced. Mid-July, I now have a third A/C technician who confirmed a leak/need of a coil replacement. The authorization was declined due to rust and corrosion. Now mind you, the A/C technician did not say this was the reason for the leak, but responded to the Home Warranty Authority that yes, there was rust present (normal after 6 months of operation).

I have had a Choice policy for a year and have had 4 different service calls. All were repaired promptly, and all were done with repair service companies that I would be using after I no longer carry a home warranty. I have referred my daughter, and she is also pleased with the service. I love this company!

Instead of taking away my headache for household appliance repairs, this company gives me a headache. They always have an excuse to not cover the repairs requested. I recommend American Home Shield. You get what you pay for. This company, Choice Home Warranty, is less pricey and you get no satisfaction or service. They are not helpful at all. I've dropped this horrible service. (I should have done it sooner.) This company wasted my time, my energy, and my money many times.

We had a policy with Choice Home Warranty in 2012. The only service they actually provide was service appointment setting. Anyone can provide this kind of "insurance" if they deny every claim. Choice Home Warranty should be revoked in every U.S. state by petition and letter to the Attorney-General's Office.

I purchased a policy on May 7th, 2012. On June 23, 2012, I notified the company that my refrigerator was not cooling anymore. A repair tech came on 6/26/12 who told me the compressor needed to be replaced. "Choice" told me that the claim was denied because of "line restriction or compressed line" was not covered. They further said the service tech said this to them after they asked him 50 questions about the problem. I then called the service company and they never said anything other than the compressor needed replacing. More phone calls took place and finally Choice said the compressor issue was a preexisting problem and that they would not cover the problem. For the most part, staff was very short with me and had an answer for me according to agreement. I canceled my policy.

Great service, great company. You get what you pay for people. For minor repairs, the company is great. I've never had a problem with Choice and I've never bit more than I can chew. The only problem with any warranty companies is the people who buy warranty and think they won the lottery.

I submitted a claim for a dryer repair to Choice Home Warranty. This claim remained open for two months. The first service provider was terminated because of lack of response. No one communicated this to me or him. I get a call from another service provider indicating they are taking over the claim. The second service provider arrives and is confused why he is there when the dryer has already been assessed and parts were ordered. The first service provider was recalled to repair the dryer only to be cancelled by the warranty company again because the claim was open too long. No one ever contacted me, the customer, to explain what was going on. The end result is I canceled my contract with this company. I have never dealt with such poor communication and coordinator of services in my life.

I have called this company 20 times and have waited for them to fix my AC for 10 days. And, now, they have rejected my claim saying that because I don't have maintenance records from the original owner of the house, they will not fix my AC. They are already under scrutiny by the Better Business Bureau, so please be aware of these cheaters.

Up till now, we have had no problems. Our washer went out and 1 week later, we still do not have it repaired. They don't have anyone in the area that will come do the repair and told us that we could get the repair done and they would reimburse us. I did receive a call from one of their service providers who verified where I live and said that the 60 miles was outside of their 90-mile service area. I asked for a supervisor on day 3, Wednesday. No supervisor has called to this point, day 8, Tuesday of the following week. On day 4, Thursday, at 5:00 pm after numerous calls, a service agent at Choice Home Warranty offered that we could get our own service provider and they would reimburse us. What good is a warranty with a low deductible pay out of pocket, if we have to pay for the repair ourselves? In speaking with 2 local service providers in the area asking if they deal with this company, they stated that there were issues getting payment and they did not deal with any home warranty companies.

I have this as my home warranty company, and it is the worst decision I have made this far in 2012. I called for a tech to come out, and they didn't have one. I asked for a list of whom they have contacted, and the list has 15 companies in the Chicago area. I live in Peoria. That is over 2 hours away. There's not one company in my area. I guess there wouldn't be someone to provide service, if you're not calling the correct place. If you look at yellowpages.com, since I have to do your job for you, there are 64 companies to do repairs. Then the phone reps are horrible. I'm not a happy customer at all. I will not be renewing my contract again. Definitely, I'm going to contact Better Business, because this is **!

Upon having yearly maintenance on my HVAC system, it was discovered that the evaporator coil was frozen. They recommended I call my home warranty company since it was likely a leak or low freon, and to not run the AC until it was looked at to prevent further damage. It was over 90 degrees outside at this time. I read through my home service agreement to make sure that was a covered expense and immediately called Choice Home Warranty to have a service technician dispatched. It took more than 8 phone calls and 36 hours to finally get them to dispatch a technician, who was here in less than an hour. He discovered that I needed a new evaporator coil and refrigerant, both which were covered under my warranty, and found the problem to be wear and tear, not a lack of maintenance on my part.

I purchased for $1050 a 39-month warranty and cancelled it 14 months into the contract. Choice Home Warranty refuses to pro-rate the unused portion of the term as promised by their rep when I purchased the plan. They owe me the sum of $682.50 but sent a check for $237.43. This company also has a class action suit filed for fraud for the year 2009.

I am a property manager here in Phoenix, AZ. One of my owners purchased a home warranty with Choice Home Warranty. He paid good money for this warranty and neither of us has been unable to get a hold of anyone since. We have had an A/C issue a month or so ago. I called and the phone call would hang up as soon as it was answered. I called over a dozen times. I submitted a service call online and they did not respond to that either. I then called the owner to try to call his rep and the company; he had the same thing happen. He also went online and submitted a work order - no one got a hold of him either. We ended up having an A/C repairperson go out to the property and pay.

Choice Home Warranty might want to send all of their representatives to a how-to-treat-customers class. Every single one has been rude. I have attempted for three months to cancel my policy. I finally was able to speak to someone today! I only hope that they follow through and cancel my policy as requested. This is a terrible company to deal with.

I called in a claim for air conditioning issue and a claim was assigned to an HVAC technician who doesn't exist. They never answer their claim number, so you never get any service. The sales department answers very quickly. They probably have one person in the claims department and 20 in the sales department. There's no real company operating behind the scenes. They just have billing, sales and a fake claims department that doesn't really do anything.

I signed up for coverage over the phone on February 17, 2012 with a sales rep who assured me I had 30 days to cancel with full refund off the first month’s payment, which was required when I signed up. After receiving the official contract in the mail, I called and canceled the policy just 5 days later on February 22, 2012 because the coverage was very limited. I spoke with several customer service reps who were not very accommodating when they found out I was canceling the policy and wanted a full refund of initial payment, which my contract said I was entitled to if canceled in the first 30 days. The reps read a different statement from their cancellation policy than what was printed in my policy. I sent a copy of my policy via email and did not hear back from anyone.

Our stove went out, and we reported the problem to Choice on 2/14/12. The claim was referred to a repairman, who was located at a good distance; i.e., about 1 hour from our house. He was a sole proprietor, who obviously did not want to be bothered with traveling to our place to diagnose and/or fix the problem. After many phone calls to the repairman and to Choice, missed appointments by the repairman, broken promises by the repairman, and over 3 months of frustration over the failure to fix the stove, we opted to take the buy-out check and purchase a new stove. Choice had offered to reassign the repair to another vendor. However, that vendor had an "F" rating with the BBB. The quality of the repair service providers offered by CHW is extremely substandard. We are very disappointed in the service we received or in the end, didn't receive! It seemed like CHW readily cashed our premium check but assigned any problem to repair people, who would have trouble changing a light bulb!

I filed a repair claim with Choice Home Warranty. They gave me a company to call to repair my microwave. When I called them, they said they would call back. They never did. When I called again, they said that Choice Home Warranty had not paid them for other work they had done and they were not doing any more work for CHW. I emailed CHW. I received no response. I called CHW again a week later. They said they just called the same company that very day. Unless I call and initiate, no work is being done by either CHW or the contractor they hired to repair my appliance. This is a perfect example of how not to run a business. I want my money back!

Choice Home Warranty has not covered anything wrong with our house and when our furnace went out on a Friday, they were not even working to handle a call. We had someone come to our home and they read our policy and told us that it was something that "should" be covered and of course, for the 3rd time, we paid out of pocket over $600. We asked Choice Home Warranty for a refund for the remaining months on our policy and they informed us that it was not possible. So to sum things up, they do not pay for furnace problems or leaks or garage doors that do not work after purchase, so I am not clear what they are in business for except to steal people's money. The fact that they were not even available to take a call on a Friday at 2PM is ridiculous. Who can go without heat in a 30 degree weather?

They have not paid since 2010. We did a service for Choice Home Warranty and have yet to collect a mere $40.00. They have given our company the runaround since Oct 2010. I would hate to see how they take care of their customers if they treat their contractors like this. I know we will never do business with this company again.

I purchased a premium policy 6 months ago. I should have read these reviews first. I trusted their coverage. They promised a one-month credit if I bought online. I learned later that applied to the last month, not the first. OK, then I had an A/C issue, running but not cooling on one of my units. It worked last summer. The A/C tech that finally came out after several calls said I had a leaking coil. I thought how lucky I was to have a warranty. CHW wanted my service records which I submitted. Both units were serviced last summer as has been for several years. No leak was detected the previous year.

Our water heater went out and we called Choice Home Warranty. They sent one company out that acted like they didn't know what they were doing. We waited a few hours and were told they were sending a second company out for another opinion. That plumber called later that evening and said that they will not cover a replacement heater, but that he could replace it. He hadn't even looked at it! He came the following day, told us that he would call them. He did say he would replace it without them for double what other plumbers quoted us later. Four hours later after several phone calls to the company and the plumber, we were told they would not pay to fix or replace the heater. We aren't not sure why and wasted two days taking cold showers. Do not waste your money. The reps are all very rude on the phone as well.

Worst experience ever. It’s true when people say that it sounds too good to be truth. $45 per claim, about $375 per year, and covers almost all your major appliances. The truth is that when you make a claim, you will get the cheapest contractors around. You will have to hunt the contractors down and instead of you deciding the date of your appointment, it will be mostly when they have time to stop by. Anyways, my latest claim was for a ceiling fan made over one month ago and the first contractor rescheduled my appointment 3 times. 6 pm on the first day and he couldn't made it. 11 am on the second day, which I had to take off for this, and he couldn't make; then 1 pm the same day and he couldn't make it. Needless to say, I called customer service to ask for another contractor due to this one not been able to schedule an appointment and actually making it. I was told that they couldn't help me to schedule appointments and that I had to deal directly with the contractor. Crazy, right?

This is the most horrible company we have ever dealt with. The sales rep painted a beautiful picture of how much money we will save and how we will never have to worry about anything. We were stupid enough to buy a six-year policy, and any time something in the house breaks, it is never a covered item. From water heater to built-in microwave, we are always told that we need to read the policy to see why it is not a covered item. We can never talk to anybody in charge. And on weekends, as far as this company is concerned, life stops and no emergencies happen. Unfortunately, it's people like us who keep this company in business.

Choice Home Warranty sold me on three home warranty contracts for my homes but assured me that I could cancel at anytime. After they debited my account $117 for all three of my houses, I could not reach anyone or get a phone call back. So, within the third business day, I called and canceled my contracts with them on my homes and I was told that I would receive a credit back of $117 immediately and that they were sorry for the issues. The following month, my card gets charged for only one of the houses for $32 and when I spoke with Jay, the manager, he said that it would be credited along with my $117. I asked him who else could I speak to because it seems as though the credits are not getting done and he said that there was no one other than him then the owner. I was lied to about the owner's email address so that I could not contact him concerning this matter.

I bought the warranty one year before having to make a claim for my home AC. They sent a tech who didn't know what he was doing, but did make a recommendation to replace the AC coils. The company called days later and told me that if I didn't have all documentation for the last 9 years showing that it was serviced every 6 months, it wouldn't be covered. They know customers won't have that kind of documentation and use it to back out of covering customers. Do not buy this policy from this company. Absolute rip-off! I filed a complaint with the AG's Office.

Do not purchase CHW. They will not deliver as promised.

Choice Home Warranty provides home appliance warranty and I'm a Choice Home Warranty customer for about 5 months now. In a nut-shell, I had issues with my AC and washing machine. I had to pay out my pocket to fix the AC! Regarding the washing machine, after a month of calls to Choice Home Warranty and having assigned 4 technicians to fix the issue, Choice Home Warranty’s decision on the matter is they would pay $150 (which would be available to me a month from now) for me to buy and install a new unit. I was offered fast service to fix the issues and if the issues can’t be fixed, I was offered to have it replaced. It’s now taking 2 months to fix an issue with one appliance and numerous hours of my time dealing with technician and Choice Home Warranty customer service. All the while, I clean my laundry outside. Details below:

I signed up with CHW for 5 years and I am stuck with them. My A/C broke and the tech found the compressor to be broke. CHW denied my claim on the basis that I did not maintain the A/C properly. They said the unit is dirty and has not been maintained. This is an outside unit that I have not used over the winter. When I called their customer service and told them that I have them recorded on the phone, they hung up on me. Two of the employees (Mike ** and John) claimed to be the supervisors and they are the top of the departments. On top of that, they don't have access to previous claims. I asked for the pictures and full report of the claim and status and they said I have to wait 30 days to get the pictures and there’s no report. Luckily, I have most of the conversations recorded. I am going to consult a lawyer.

Do not buy Choice Home Warranty! They are a scam! Before I signed up with Choice Home Warranty, I asked lots of questions about coverage. I let them know my house was 15 years old as most of my appliances. A few months after I signed up my standalone freezer that was only 5 years old, it started to not freeze. I called the company out 3 times; no one fixed it. They actually made it worse!

Choice Home Warranty has not sent refund for repair and now disputes coverage of the refrigerator. Twice they promised me a check was in the mail and I still have not received it. It is very difficult to get service and when you do, they always find a way to squeeze out of the deal. They refuse to repair or replace my refrigerator when the policy says that it is covered. This company is a scam!

Sales pitch versus actual contract: I accept responsibility for believing the sales pitch and not reviewing the contract more carefully. The handle fell off my oven which is not covered. A water line leaks in a wall which is not also covered. The water heater tank is leaking; they will not cover even labor, because the water heater tank is not under warranty. Of course, my trash compactor was not an included installed system, even though it is a built-in.

Do not do business with Choice Home Warranty! This company will deny your viable claim and then will not have further communication with you. You can write certified letters to no avail. When you do communicate with them, make certain you write to them certified mail for your file. File a complaint with the BBB, the NJ Attorney General who has an active case building at this time, your own state Attorney General, your state’s Real Estate Commission, as well as your state senators. They are not licensed in my state and have an open case there as well. We can put a stop to this company's bad faith practices.

A claim had been initiated by the customer via the claims phone number provided by Choice Home Warranty on January 14, 2012 and acknowledged by CHW (hereby known as Choice Home Warranty) via email with instructions on January 17, 2012. CHW's designated technician inspected the product in question and reported findings to CHW. No follow up contact to the customer was made by the CHW claim representative. As a result of customer's perseverance in telephone calls to CHW claims representative, customer was advised CHW needed additional data regarding the product which was faxed to CHW within 5 business days. CHW made no further attempt to contact the customer or return phone calls; this includes the initial claims representative, the next level supervisor, Mr. Jonathan ** and his supervisor Mr. James **. Thirty (30) days from the initial claim presentation date, the customer spoke with Mr. J ** who stated the claim was denied. Mr. ** offered no explanation for the denial, stated he owed the customer no explanation for CHW’s decision and stated if he so decided he would forward a written notice of denial within 30 days.

This company doesn't operate as it advertises. I received a call on Thanksgiving Eve regarding an online inquiry I submitted for a home protection. I was advised of a red carpet treatment protection with Home Choice Plan company. I reviewed online, and 2 days later, I signed up. I have a broken garbage disposal 2 months late, so I filed a claim on 2/13/12. I didn't receive a phone call until 2/17/12 which was over 80 later, and they advised that when you file a claim, you will receive a response in 48 hours. I was advised by a Stephanie in the claim department that they contract through Sears and that someone would be out to on 2/20/12 and that I would receive a call 24 hours ahead of time.

Yes, I purchased a home warranty over the phone with your salesman. He said, I have to take it then and I would receive another $30.00 off, which is fine. He also stated that it went into effect immediately. I called home warranty on my furnace that went out during very cold weather. I was told that it was not in effect at this time, so I had to pay for the repair. I was also informed that if they called a repairman that if it was over a $100.00 the repairman had to call for approval and could take up to 4 days to get. I was also informed that the customer service and approval is not open on the weekends or 24 hours a day. This was all lie to me per your salesperson just to get a sale. I feel that your service is very bad and very unprofessional. Also people we could die over a situation like this, if this is the way your company works. I would like to have a response back from your company in this very serious matter.

We were a service contractor for Choice Home Warranty and had the same bad experience as many other contractors. They do not pay their bills. They will not answer the phone, return phone calls, and return e-mails. This company is a scam for contractors. They get you to do the work for little to nothing then never pay you at all. I have contacted them so many times I cannot count. I hope that someone helps out small businesses and puts this company out of business. I have never had such unprofessional experiences with a company. The only person you can ever get on the phone (when they do answer which is rare) is Stanley ** and he offers no help, only to threaten you. He told me that if we refused to keep doing work for them, he would hold all the money they owed us in a reserve and never pay it.

We paid $1500 for a Choice Home warranty Total Plan. We requested it be cancelled in Nov 2011 (signed up in Sept 2011). We left the country in Oct 2011. I could not secure service when we wanted to get a technician out to service our property. The appropriate technicians did not want to deal with Choice and or did not turn up as scheduled. This caused our tenants tremendous frustration so we requested that the policy be cancelled and handled the service request (in Nov 2011) ourselves. We have sent an email and written notification (per Choice warranty's direction) and today I called choice again and was told they have no record of our request to cancel. They put me on hold and I'm still on hold (been 10+ minutes). Please contact me via email as my US number is no longer active.

My dishwasher is leaking. It needs a part called splash guard, which was added after I bought mine. Choice said it is a door gasket, and is not covered. It does not go anywhere near the door, and Frigidaire added this part, after finding out the problem. Since Choice calls it a gasket, they will not pay the $24.95 to buy the piece, to fix the problem.

Do not buy this service. It is a complete scam. You will not get your repair completed. You are wasting your money. The entire business model is accepting the payments, and deny the claims. You are better off banking the monthly premium for your rainy day fund, when a failure occurs, because the technicians are inept, and the company has no interest in customer satisfaction. AHS had a class action law suit, and this company needs the same legal action against them.

They denied the claim for broken A/C unit. They will not respond to Certified Letters, request for mediation, letters, emails or phone calls. I have complaints sent to BBB, NJ Attorney General, Texas Senators and Representatives. Next stop is small claims court.

I’ve read through many of the complaints about this company and can say that many of them are the same as my experience. I paid my "warranty" in full for two years in a row. Nearing the end of the second year I had a few things that needed to be repaired/replaced, but I didn't want to seem like I was taking advantage of the "warranty". So I waited until my heater/AC went out. I decided that's the only thing I'd claim on.

I've been trying to get my furnace replaced because it’s old and we put a lot of money into the furnace. This is the first time I used this company for my furnace. So, it’s not like I abuse the plan. I can’t even get my furnace replaced. I have had a tech come out. The tech said it needs to be replaced because it is more than 20 years old. They keep saying they haven’t received the right paperwork. I finally asked if I could cancel this service and just have someone to come and rig my furnace up just to get by for the winter. They told me no. I am so unsatisfied with this company.

I would like you to know about the unfair practices your company has used to deny my claims. The issue was with the downstairs HVAC unit. It was reported on Wednesday, January 4th. The techs your company sent were Climate Makers in N. Charleston, SC. They identified the unit was without Freon. They needed to run a test to identify where the leak was. Your company denied paying for the test (how is it to be fixed without running the test?). I paid for the test and it was identified as the evaporator coil. CHW denied the claim stating it was the same unit as denied in June 2011 for lack of maintenance. In fact, it was the downstairs unit, not the upstairs unit which was denied in June. It should be covered.

We were informed by the tenant that the a/c had stopped working so we contacted CHW. They did send out a technician and it was determined that the blower motor was bad. The tech contacted CHW and gave them an estimate for the repair and CHW said that it's too much and contacted another tech. That tech also confirmed the problem and CHW then decided to deny the claim because the blower was dirty and someone had put in the wrong size blower motor.

This company is a huge scam. The salesperson who sold me the plan was as wonderful as you could want. Once I filed a claim, though, it all went downhill. I've been without a dishwasher for over a week now and it's going to be at least two more weeks before mine is fixed. They offered me a ridiculously low buyout price, and when I wouldn't accept it, they became rude. Ever since, it's been a nightmare. Their customer service people are rude; one actually told me my dishwasher was a piece of ** and I was lucky they were offering me anything.

On 5/5/11, I filed a repair call for my AC unit. Then, on 5/7/11, the service was done by their repair company, but being this a weekend, CHW offices are closed to provide authorization to repair companies, but consumers are given the choice to wait or go ahead to complete the repair. Therefore, according to CHW policy; consumers are given approval to complete repair needed: “And if you are unable to wait for CHW to reopen, you may go ahead and complete repair." After speaking with several employees for the last 6 months at CHW like, John, Mike, Loren, Jonathan, Duck, and Stanley, and being requested to finally resend repair invoices and write a letter to the company, I was told today by the employee with the name of Mike: "You will never get the amount of the repair," although I tried to explain the circumstances, in addition to having an authorization number filed on 5/9/11.

My heater went out and they refused to fix it. I am cold and need heat being a single woman that paid in full for this warranty.

My AC unit broke down and CHW denied my claim to have it fixed although it was explicitly included in the policy. I've done all the proper maintenance on the units each year and even gave CHW the inspection and maintenance records. I had to spend several thousand dollars out of pocket to replace the unit. Now, they say I have to write them a letter for them to 'authorize' me to cancel the contract. So, they take your money, won't do anything for it, and when you're dissatisfied, they refuse to give it back. That's what I call customer service.

My first service call to Choice after having them for 2 years was for my air conditioner. They sent a tech out which I paid $45 to and then Choice declined the claim telling me that it was because I did not have yearly maintenance on my air conditioner and as a result, my coils froze which damaged the condenser. They would not pay the claim and I ended up paying $1200 out of pocket.

I would not recommend doing business with this company! I was turned down for service shortly after signing up and I then gave notice of cancellation. After several phone calls, emails and a fax, I still have not received my refund as is noted in the contract. It has now been 3 weeks since I noted them to cancel.

We are a service contractor and we did three jobs for Choice rip-off warranty company. Trust me, all the service contractors out there, do not take work from this company. I have called Stanley, who seems to be the only accounts payable person there, numerous times about past due invoices. One of them was from April 2011. And every single time I called, I got excuses. But I just called him today. I found out that they are not going to pay us at all, saying the amount they owe is in reserve. And the reason they won’t pay us is because we didn’t want to work for them and didn’t submit the invoices in a timely manner. I have re-faxed the invoices over and over again. Of course, we don’t want to work for them because they haven’t paid us for the work we already did for them.

If I could rate in negative stars it would be -5. I have similar complaints as listed here. I contacted them about my refrigerator turning on and off and making loud popping sounds. They stated they don’t send repair techs out for noisy refrigerators. After 4 more calls to them and threats of BBB and legal action they had a company called "the repair guy" contact me. He was going to be in my area around 11PM and he would call when he was in the area. Obviously, that wasn't going to work for us due to our early morning work schedules. The next day I had a voice mail from CHW saying they cancelled the repair call due to lack of response from me. I looked them up on the BBB site and now I know why they have an F rating.

I have been a service provider for Choice Home Warranty for over a year. Every time they send you a service call and you do the job you have to fight with them to get the money they owe you. This is the sorriest warranty company I have ever done business with and I would warn anyone who has a contract with them to stay away from them.

I was contacted by mail with a brochure outlining coverage. The brochure indicated to go online to purchase the contract. When I did, the coverage was totally different than the brochure indicated so I did not get the policy. Then the phone calls came into my home. I received 8 calls in one day from the same person trying to get me to purchase the policy. A few days later, I received an e-mail from Choice Home Warranty claiming I purchased their policy and my credit card was charged. I immediately called their customer service department on a Thursday morning, and they told me I would have to talk to a cancellation representative. They would not be in until the following Monday. I am not confident I will get that call. Choice Home Warranty does not sound like a good company to deal with.

One star is even too much for this company. They are a ripoff and a scam! Do not do business with them. Choose any other company for appliance insurance, but not Choice Home Warranty! They will not honor any complaint, they will try to get out of doing service in any way possible, and then when you ask for a refund from the business, which they guarantee if you are not satisfied, they will not honor that either! Buyer beware!

I requested a service for a unit, which was not responding to turn off. The technician came here and did not check the thermostat or unit. I never tried to run the heater. I took many pictures and said he would submit his findings to the company and they would contact me. They called the next day to say that the unit is not covered because it was dirty. They were very rude, and seemed used to taking the abuse from disgruntled consumers. This company, obviously, is cheating many people and should be stopped.

I am most concerned, based on my current experience, that Choice Home Warranty (CHW) is operating in a non-businesslike fashion and contract holders should consider a request to cancel or not renew their agreement immediately.

My husband and I are leasing a home from some amazing people that within the last year, we purchased a warranty from Choice Home Warranty. Unfortunately, we have had to ask them to file a claim that led to a compressor being needed for our downstairs unit. Well, it's been 4 days with no a/c. Hardly any return calls and more importantly, excuse after excuse after excuse. Now, we were told moments ago that nothing will happen through the weekend either. So Monday will come and if this company does not back up its warrant promise and dedication to its policy holder, the Better Business Bureau will be there to help us and the owners of this home.

This company is obviously scamming contractors. Starting in January of 2011, I was contacted and given an authorization #. Work completed and customer was happy. Repeatedly I resubmitted paperwork, email after email, numerous phone calls to customer service and accounting to inquire about getting paid. Stanley ** in accounting told me several times that a check is being sent out. Stanley doesn't respond back to emails I sent. I called to ask for a VP email address. Customer service said they aren't allowed to give it out. It is extremely hard to get a hold of anybody with this company. Long wait times on the phone when you call in. It is now September 2011 and this company can not even afford to pay out $115. Do not contract out with this company unless you want to work for free.

The customer representative stated that plumbing is covered. The website states plumbing system is covered. The document detailing coverage states that plumbing, including the drain system is covered. However, in the beginning of the document, the fine print states in an extremely diluted way, that CHW does not cover anything outside the house, including drains. This is clearly misrepresentation. It feels like an old bait and switch scam. We'll do this and this, but wait, read the fine print because we lied. I feel like a fool for trusting this company and wasting money on these criminals.

We started a plan with Choice Home Warranty and canceled the next day after we found some of the reviews. Should have looked first, but nothing I can do about that now. Anyway they said that they would refund the money.

I give Choice Home Warranty a big fat **.

I am an insurance agency owner of 23 years. I have never experienced such poor service from any company. We had an AC break at our home and were told by Choice that we needed to pay ourselves and then get reimbursed later because we did not pay the deductible on our last repair. The tech actually forgot to take the check and we had previously mailed it to the repair company, which is a client of mine.

Choice Home Warranty refuses to pay on jobs that they have sent to us and approved all parts needed. After the job was completed, with parts purchased by us, the job completion form was faxed. We waited 30 days with no payment. We daily tried to call and sent several faxes demanding payment. After finally speaking to "Stanley", he promised that a 3-month due bill was in the mail and the other payment due was not received; then moments later, claimed he does have the claim and will process.

I was contacted in early 2010 by CHW to represent them as a service contractor here in the Austin area. It was not until 2011 when we started getting work orders for claims. We followed protocol when getting so-called "authorization" to execute repairs, and thus submit invoices. We were continued to be contacted by CHW to do work and thus their account continued to rise on what they owed us.

I have made 3 claims and I have paid my part, but it has been 7 months and the repair company hasn't been paid yet. I have called CHW 7 times and they have been rude and have given me a bunch of lies. Do not trust them.

This company has done so many unprofessional things that it is hard to know where to start. I signed up with Home Choice Plan warranty but they did not honor the agreement so I switched to Choice Home Warranty. At the bottom of their email, it states that they are in no way affiliated with the other company. After being refused service, I did some research and realized that they were the same company. The contact phone numbers are the same for both. When I called them regarding this, they would just say that I must be confused.

We did work, as a vendor, for Choice Home Warranty ($1250) and they refused to pay. They keep giving different pay dates, different excuses and are flat out lying! We just want what is owed to us.

I have been a customer with Choice Home Warranty for something like 8 years. I called CHW and gave them my new banking information since I changed banks. That went fine, until I looked at my old account which has no funds in it and saw that they took the monthly fee out of this old account, and now, I have a $34.00 overdraft fee. CHW also charged my new bank account as well as the old one, so now, I've been charged twice in one month.

Let me just say that I only submitted 4 claims and all 4 claims were denied because it wasn't in the contract. I purchased the total plan. I will never ever use them again. They are just running a scam.

I was told by their salesman that they fully cover the AC unit and that they also cover the outdoor plumbing/pipes, since I had an $800 issue with that years ago. He said they did, so I signed up and he took a payment from me immediately. I had to wait 30 days. I was having an issue with my A/C and I called them and I said water was leaking out of it. They told me that was not covered. By this time, I had made 2 months payment to them. I asked for a refund of at least one of those payments and they refused. When I asked to speak to a manager they transferred me to an extension that didn't work. They are very crooked and are scam artists.

In January 2010, we were contacted by Choice Home Warranty to offer services to their customers. We have been providing services through residential service contracts since the company was inaugurated. This type of work, contact and authorization was quite common for this industry. Over the course of 2010, we found ourselves still waiting for payments. We were advised to "fax" the invoices once work had been completed. We did. In September 2010, 9 months after we began offering HVAC services to Choice's customers, we found ourselves still waiting for payments.

We have numerous properties covered by Choice Home Warranty (CHW). A rental property had a problem with the air conditioner. Our call was assigned to a service technician who did not have the money to replace the part. So, we asked to be assigned to another technician, which we were. The technician diagnosed the problem and submitted our claim. Our claim was denied because of "rust" which is not covered by the warranty. Nowhere on the paperwork from the technician did it indicate rust. I called the technician to verify and he informed me that the CHW representative was trying to pressure him into saying that it was rust. But he insisted that rust was not the cause of the failure. CHW refused to contact the technician again to verify his diagnosis. They input false information into their system to ensure that the claim would be denied as they knew it would be a costly repair. I was told by Jonathan of the Authorizations Department (Jonathan is the entire department) that I could cancel my warranty and get a refund for the remaining amount.

They should rate 0 stars. On January 27, 2011, I received a solicitation email from CHW and called the phone number. I spoke to a sales representative named Matt ** who told me they were running a special promotion for new customers who paid annually. I looked over the list of items covered and remarked to him that the heating and a/c systems were listed separately. He asked me if I had both systems, so I proceeded to explain that here in LV, NV we have single packaged HVAC units that handle both the heat and the a/c and that living in LV, my most important item covered was the a/c more than the heat. He said that since it is one unit, the Basic Plan would cover it. I told him I was still very concerned by the terminology and he replied that since they were running a promo special, they will upgrade me to the Total Plan for the Basic Plan price of $327.50.

I have done work for these crooks for a number of months since 2010. I have purchased parts for their calls and have answered many calls in a very short time. I sent in every invoice the day the work was accomplished.

I purchased a home warranty on my newly purchased rental on 1/21/2010. Policy was renewed on 2/21/2011. My AC started blowing hot air instead of cold air around the last week of July 2011. Choice Home Warranty sent out an AC company to assess the problem. They reported bad compressor due to bad valves in Scroll compressor. Choice Home Warranty requested service history from me and I have provided it to them. It has been very difficult to get this far with them on this issue and others with this property and other rentals. It appears that they are trying not to cover this problem by the responses I have received from some representatives (will not mention names here) and some vendors.

07/27/2011: I called CHW concerning an air conditioning problem and I was assigned to Allied Air H&C to carry out repairs. Assigned claim #**.

After paying the service fee to two different technicians, the second because the first didn't want to deal with Choice Home Warranty, I was told that my A/C wasn't going to be covered because I didn't have records of previous service. I'm not happy about this so I told them to cancel my policy. I was told this was no problem, and that the total of the reset of the Warranty and the extra service fee would be refunded. It was all a LIE. Now when I called to find out about my money, they informed me that there was no indication that the policy was to be canceled and that the second service fee is not refundable. WHAT!

I purchased a warranty covering all of the appliances and major units- ac and heat - on 6/3/11 and at the time, all my stuff was running in great shape. Middle of July 2011, Our ac unit would stop working in the heat of the day. On 7/20/11, I called CHW and asked them first of all what my account number was because I never got anything in the mail informing me of my service agreement or account number that the salesman told me would happen. They emailed me my account number and let me know the technician that was assigned. I called but the technician said he couldn't come out to my home because they were too far out to come - I live in Yanceyville, NC. They assigned a guy from Gibsonville, NC over an hour away to come check out my ac.

I signed up with Choice 5 months ago. Choice is now saying that I have not been with them long enough and therefore, they do not want to incur the expense of repairing an air conditioner. The person they sent out let them know that the airconditioner was well maintained. They are still refusing to pay. They are fraud and cheats. They do not deserve to be in business. Save your money and headaches. Avoid these liars like the plague.

I purchased a home warranty from Choice Home Warranty with a contract date of 7/10/11 to 8/10/11. On 7/30/11, I called the claim number 888-531-5403 that is advertised as 24x7x365. After several calls and messages that the office was closed, I navigated to an option that someone answered.

I have Choice Home Warranty. My microwave oven stopped working. I called them and they sent a technician from Masterminds of Appliances to come and take a look. James ** (JP) from Masterminds of Appliances came and took a look at our microwave and cooking range and commented “Door assembly needs to be replaced. Also top___(this word is quite incomprehensible) panel is broken need to be replaced as well.”

Choice Home Warranty is not in business to help consumers or honor their own warranty. My fridge went out. The tech said it was due to the valves being bad on the compressor. The bad valves caused a freon leak. The company refused to honor warranty even though they admit the compressor valves were bad and that caused the leak.

I purchased a home warranty from CHW in August 2010. In July 2011, I called to make a claim for my A/C unit not cooling. A technician was sent and found the compressor had gone bad. They submitted it to CHW on July 22, 2011.

We entered into a vendor agreement; where we would service appliance work order requests from Choice Home Warranty. The terms were 30 days, and we went over 60 days. When we contacted them regarding payment, we were informed that they were "Holding in Reserve" the remaining amounts of money due to our company.

I filed a claim for central air condition problems. Choice Home assigned a contractor. He completed the inspection and filed a report. Choice Home denied claim due to rust. This was never disclosed when we purchased warranty. (We live in the coastal bend of Texas where humidity is an everyday occurrence.)

CHW are a bunch liars, liars, liars. They said the contractor told them stuff that isn't true so they could deny the claim.They didn't even pay the contractor. I am going to file a civil suit with my count's clerk's office. They say in their contract no class action suits are allowed. I wonder if such could be filed anyway. CHW is cheating consumers and it is time for them to stop.

I purchased a home warranty policy from Choice on 6/18/2011. On 6/30/2011 the capacitor on the a/c unit failed. Choice refused to fix it because we had only been a customer for 12 days, and they also refused service on that unit until we furnished proof that the unit had been cleaned and checked. HAS would have serviced the a/c under their coverage. Choice Home Warranty is a scam and should be passed over with haste.

Choice Home Warranty failed to honor their contract after replacing my air conditioner unit I placed a claim, paid my $45.00 service fee and submitted 2009 an 2010 maintenance records for verification. The claim was submitted on June 17, 2011 and denied on June 28, 2011. As a result of Choice Home Warranty not honoring their contract, I was forced to purchase a new AC unit which I was not financially prepared for in the amount of $3,150.00.

Be aware of Choice Home Warranty. They will not honor claims over $100 (you pay $45). After years and 2 contracts when our compressor lost pressure and needed to be replaced, they refused to honor the claim stating a 5 year log of twice a year maintenance was required. We only had a few, so the claim was denied. Scam artist. Will not renew and not recommend Choice Home Warranty. 107 degrees in Texas. Sleepless nights. Cost for us $2800 plus the $700 a year premium to Choice. Scam. We even suggested to split the cost with them in all fairness. This was also refused.

Choice Home Warranty is the most unethical business I have ever dealt with. I paid a plumber the agreed service fee for my first claim. After jumping through hoops, being placed on hold and hung up on several times, I was told I would be reimbursed. Others told I would not be. These people were so rude and such liars I decided to cancel. One rep practically accused me of pulling a fast one. While giving him the information on a plumbing leak, it was more of an interrogation. "How did you know it was a leak?". I saw water in the rafters of the basement. "What were you doing in the basement?", I was with a city official. "Do you live there?". No, it is income property. "Why were you there if you don't live there?". I own the property, I have the right to come and go as I please.

We purchased home warranty service from Choice Home Warranty, headquarters in New Jersey. However, whenever we call for service, they refused to repair equipment on the ground that we have not maintained our heating/cooling system. We submitted repair records and they still denied saying that: “Since you repair the system your own, therefore the HVAC system is not covered.” We told them in order to service and maintain our system, we had to pay for anything that needs servicing or parts that required replacement.

On January 27, I had an incident with my water heater. Choice sent a plumber out to fix the problem. After the technician checked the water heater, he called Choice and the claim was denied. As a result of their denial, I told them that I no longer wanted to be a policy holder and that I wanted to cancel my policy since they had just taken the payment out to credit back my account. I was dealing with a Mike **** and he informed me that he could not credit my account and that it would cost $50 to cancel the policy. But he also said that he would cancel the policy and waive the $50 fee. Since my bank is one of those with the recent hacking, I was checking my account and saw a charge from Choice.

We were a contractor for Choice Home Warranty. We received a service work order from them in December of 2010. We did the work, got pre-authorization and followed the terms of our contract. They have yet to pay, using excuses like we lost your fax, your paperwork has to be updated yearly (the contract specifically says it renews automatically), wait a few more days, etc. I believe that they had no intention of every paying this claim when we were contacted. We had to bill the customer.

My heater, which is a central heating system, went off suddenly and is not working. I never use it for more than two hours, but this time I have to use more than five hours. In three days, it went off and only blows out air. I have kept my heater very up to date and clean every year and I am also doing my self-maintenance.

I paid for a home warranty in July 2009. In January 2010, I had a claim. Today is February 2 , 2011, Choice Home Warranty has not paid the claim. I have contacted them several times and have met with rude, downright nastiness, outright refusal to pay the claim. There is no reason they should not have paid this claim.

I signed an agreement with Choice Home Warranty back in December 2009. I paid for a home warranty that was to cover most major appliances and systems in my home. I filed two claims with them and did not receive any service calls at my home for the said repairs and ended up doing all the work myself.

I had a Choice Home warranty from 10/2009 to 12/2010. In May 2010, my A/C stopped working and I contacted this scam company. They sent some technician after two days. After that, instead of repair ,they sent another technician for a second opinion. I already paid deductible to the first tech as it was part of the contract. Now, the second tech started asking money again.

Choice Home Warranty did sell me a policy in Florida in 2009, and I renewed it in 2010 for three years. I did not call for service in 2009. I called for service on my central heat on October 13, 2010, and no one in this area would repair my heater under Choice Home Warranty. I canceled my policy with Choice on October 14, 2010. I have not received a refund for the three years I paid for in good faith. I’ve paid $1080.00 for three years coverage. My policy started 07/17/2010.

I have a heating problem with my unit. I had a certified air condition repairman come to my house and check what was wrong with the unit. He wrote up what the problems were with the unit: evaporator coil, and restriction in the liquid line, and reversing valve. I was told the reversing valve was not covered, (fine) but the rest are not going to be covered because my AC froze during June in 95 degree weather. I took the cover off and let it defrost and turned it back on later and the AC was fine for rest of summer.

Like many of the other stories I read on here I am the same case. I purchased over the phone under high sales pressure and being promised that I had time to cancel with no penalty. After researching to see their "F" rating on BBB, I decided to cancel, first via e-mail, then they responded with a high pressure sales call to which I still indicated over the phone that I wanted to cancel. I did then send a letter the next day using trackable delivery.

I purchased a home warranty from Choice Home Warranty on 03/24/2010, account no. ** and have been paying $36.50 per month since. I filed a claim on 10/11/10 for my garage door opener. A service guy came out on 10/13/10 and agreed with Genie, who I had called, that the problem was the main control board in the garage door opener. In the agreement, it states for garage door opener, included are: All components and parts, except garage doors, hinges, springs, sensors, chains, travelers, tracks, rollers, remote receiving and/or transmitting devices. Choice Home Warranty is now telling me they will not cover this because it's the part of the main control board that receives the signal. It has nothing to do with the remote, it's the main control board inside the unit. The Genie Company that I talked to said this is the only component that controls the entire function of the unit. I have also paid the Service Company that came out $45.00 and now he won't return my calls.

I purchased home warranty from this company 03/24/2010 acct# ** and have been paying $36.50 per month since. I filed a claim on 10/11/10 for my garage door opener. A service guy came out on 10/13/10 and agreed with Genie who I had called that the problem was the main control board in the garage door opener. In the agreement it states for garage door opener, included: All components and parts, except, garage doors, hinges, springs, sensors, chains, travelers, tracks, rollers, remote receiving and/or transmitting devices.

Beware of this company. Everybody in this company goes to work everyday with one goal in mind: to deceive you!

I am filing a complaint against Choice Home Warranty (CHW) for denying a claim that was not properly justified. CHW is requiring something or documents to keep from honoring their agreement with customers because of the cost to replace the unit. I purchased a Full Protection Home Warranty Plan on July 31, 2010 from Choice Home Warranty (CHW) to get protection on my condo unit equipment and appliances. On September 7, I placed a claim to have my air condition service due to lack of coolest during the prior two days. CHW assigned me a contractor known as Hopkins Brother Heating and Air which they came out to service the air condition.

They worked on the a/c unit until the cost went over $100.00. Then the work stopped. They wanted all unit documentation (read: We are not going to cover this! ). And they would not return our calls or answer the phone, caller ID, I guess. These are back room card sharp scammers. Everything you read on this site about them is true, everything! NY Attorney General must have chased them out of NY, because they're in Edison, NJ now. Please beware of this "business"!