Choice Home Warranty Reviews

Dave ** was a wonderful repairman. He knew what he was doing. Very professional. I would recommend his company. He did a good job!

I bought a home warranty with this company and ran into problems with them when I needed to use it. My pool filter sprang a leak and they denied the claim. They claim that the big apparatus sitting by my pool is not a filter. The manufacturer calls it a filter. Any person that I have ever spoken with in Arizona that has this big tank by their pool calls it a filter. Choice Home Warranty calls it a cartridge that holds a filter. I will be filing a complaint with the Arizona Dept of Insurance against them tomorrow. I am betting that each of the people on this board with a pool also call it a filter. If there was a minus on the stars for rating, I would give it to them but I resent having to give them one star.

I called on my A/C on 10/4/13. The 2 service providers that Choice has weren't available to come out till 10/7 or 10/8. The service provider told me that Choice doesn't want to pay the contractors so I am not the priority customer. Customer service rep gave me authorization to call local HVAC company. I did have some come take a look. The unit was frozen because of low or no freon. The wall adapter was burnt. The tech removed the adapter because my house would have burnt down if we had to wait 3-4 days. Now Choice is refusing to refund $485.00. They are telling me they will refund $200.00 as good faith. I am telling everyone stay mile away from Choice Home. On 10/16/13, customer service rep (man) cursed me out, called me all kinds of names & hang up when I asked to speak with his manager.

We had prompt and courteous service. We are extremely happy. Thank you.

I'm a service provider that worked on appliances for Choice Home Warranty. I go get the jobs done but they do not pay their bills. I'm not a bank. They still owe me for a job I finished over 2 months ago. I call, they say checks in the mail. I will not do any more work for them sorry excuse for a company. So if you are a service contractor and call wanting you to do service for them I would run from their company unless you have money to just give away.

After making initial contact with CHW, I received notification that a work authorization had been initiated and it gave me the name and number for contact. I did so and made an appointment with the repair person after informing him of what was (or was not happening) with the refrigerator. The appointment was within a day and when he came for the initial assessment, he had brought along the part that he felt might be the problem. He was correct; the problem was fixed, and all was well with the world in a very timely manner.

I just searched the internet and looked Choice Home Warranty up and checked on what it said on there. Submitting a claim went very smoothly actually. And the technician that came out was very experienced and did a good job. Interactions with the claims rep were excellent. It went very, very smooth with no problems. It was exactly what we hoped for. I am happy with them. I’d recommend them.

CHW sent someone to our house to repair our air conditioner and that person stole $200.00 from us and never fix our air conditioner. When I reported this to CHW, they said there was nothing they could do.

I have had Choice Warranty Protection on my home for two years. They offer a great service with exceptional customer care at a reasonable price. When my garage door opener broke last year, they sent a technician right away. My garage door opener needed replacement because it was too old and couldn't be repaired. It was done, no questions asked, in a timely and efficient manner. Choice Warranty followed up making sure all was done right. I am extremely happy with their service and I would highly recommend them to anyone!

This is the worse company you can find. I really don't know how they're still in business. Be very careful. They owe me money for repairs I did for them. I'm calling the local channel to help me. The owe me 1400 for parts I ordered for their customer. I see other contractors had the same problem but I didn't check the reviews until now. Too late.

I have had so many bad experiences and I have a 6 year contract so I am sort of stuck. It costs too much to get out of it. I have written these comments on surveys but no one has even acknowledged them.

Choice Home Warranty seemed to be nicer and more willing to work with me. I had needs and the people I talked to were willing to talk and work with me on that. I was incredibly pleased and very happy with the experience when I submitted a claim. I live in a mobile home in a retirement in Florida. And I’ve never had blockage or anything like that happen to me before. And so it’s kind of difficult when you can’t do your dishes or anything because the sinks are totally backed up. They were incredibly helpful, quick. I couldn’t believe it. The plumber came out the same day. And he got the blockage out the same day and then he informed me that my garbage disposal was not working properly and was just about ready to go totally out. So they replaced my garbage disposal as well. So I’m very pleased.

Leak in pipe at water heater plus pump. He was very knowledgeable and did the work in a very clean and professional manner.

I have needed 3 minor warranty repairs and my response from the Choice service people has been outstanding. I am truly satisfied with my experience with Choice Home Warranty and would highly recommend their service.

My microwave and my garbage disposal both broke at the same time. They were both replaced by CHW without any problem. I called CHW in the morning and a repair company called me the same day. I was very pleased. I have recommended CHW to several neighbors.

I put in a claim for air conditioner problems. First, I was told a tech would be in contact within a few hours. No one called. It was 110 degree, I am disabled and have another severely disabled person in the home. I called back, was told that no techs in my area. I asked to speak to supervisor, was told they would check into it. Finally someone called, stated it would be 3 more days until he could come out. Then another company called and he came that same day. Found out a part within a part was not working properly. Called Choice Home. Said it would have to go into review another 48 hours. Was informed that the part is not covered so they would not fix. Said it's unusual for this to go out and so they would not cover it. I called the manufacturer. They said it could happen. The compressor was 12 years old, but Choice says it does not matter the age of unit. Because it was going to cost more than their limit I would have to incur the difference.

My garbage disposal was on the fritz and for my service call fee, I got a BRAND NEW disposal, better than what I previously had! The tech was awesome and friendly, and he worked very fast to get the job completed. Wonderful! Even the tech told me how great Choice Home Warranty was to be contracted with.

Had a claim on air conditioner called in and within 30 mins was given a contact who I called and made appt. for next day and work was completed on first call. Was very pleased with how fast all was taken care of.

I have two contracts with CHW because of the outstanding customer service and the qualified contractors. I have recently experienced my first denied claim and I am still unclear of the true reason for the denial. The contract clearly states the item should have been covered. At this point, I don’t know if I will renew my contract with them.

From start to finish, Choice Home Warranty was there for me. From the friendly customer service to the contractors, everyone was just great. Thanks, Choice Home Warranty, for being there when we needed you.

My washer failed and wouldn't spin or drain. I called CHW and reported the problem. They dispatched a repair company. Adobe Appliance came out, repaired the problem and life was once again great. I was impressed with the followup on both CHW's part and on the part of Adobe Appliance. Recommend CHW to everyone.

We have had CHW for a while now and have had a couple of occasions where we needed repairs done. Both times, the appointments were scheduled quickly. The technicians were courteous and arrived promptly, and the work done resolved the problems. The monthly fee is a reasonable amount to pay for the peace of mind it provides knowing that we will not be stuck with a huge unexpected repair bill if something breaks.

I called CHW and they had a repairman there to fix it. It was decided it wasn't worth fixing so CHW gave me $300 towards a new washer. I'd say this warranty program was definitely worth purchasing.

When submitting a claim it was handled fast and professionally. By having Choice Home Warranty it has helped my family by having to pay deductible and not having to spend hundreds of dollars for repairs or replacement. Thanks.

Over 6 times, techs were out to repair my dryer. In the end, I was told did not cover drum being broken. Well one of the techs broke the drum and taped it up. Supervisor denied claim and has earned my high disapproval for this company. I cancelled my 3-year plan but all my money (paid upfront) was not returned.

Choice Warranty is the best company I have ever been with. I'm going on my 3rd year with this company and I'm very happy. It's very affordable and customer service is excellent. I have recommended to all of my friends and family that are looking for a home warranty. Thank you Choice Warranty :)

I want more than anyone to be fair. One company said they would come out on a Sat. Can you believe a Sat.? Really, yes. No show, no show, no phone call. You called another co. Really nice guy. Be out @ 10:00. Monday. Really. Great. No come, no call. The service is really great. Washer works just as well as it did before it wasn't fixed. It runs on one cycle. Like it or not. Great service, want the iPad real bad. Almost as much as I want my washer fixed, maybe I want the tablet. It MIGHT work. If anyone reads this, tell me the secret to your taking my money for a contract and not providing service, do I win the tablet?????

I recently called out about my toilet dripping. In a matter of 5-10 minutes, I had the plumber's contact information. The customer service representative answered all my questions since I had never had a service call before. Well worth the money spent.

Last year, CHW helped a lot. I got my Garage Door Repaired, and My stove repaired when they had problems. This past year, when I have needed this service the most, twice I was denied due to exemptions that really are common and should be covered. Come to find out if I had stayed with AHS they would have been. My furnace went out with a bad bearing that should have been covered, but the tech said I had a bad heat exchanger, then exempted any repair, and this was not covered due to lack of maintenance, though I change filters monthly, and keep it clean, and I was checked a year prior during a repair AHS covered on the Air Conditioner.

It was a great experience with Choice Home Warranty. They did everything I needed them to do and they came fast and got it done, everything. I would recommend them.

Actually, I do a lot of research before I make any type of decision to get a service provider and based on different reviews, Choice Home Warranty had the best reviews. I’ve been with them for two years now and I’ve never had any issues. It’s solidified my loyalty to the company. I’ve only had to submit two claims but they were very seamless. They had great customer service. The providers were dispatched very quickly and I’ve never had a problem with filing a claim nor with any of the service providers. I give them a 5. I’ve already recommended them several times.

I have been speaking with Choice Home Warranty on and off on the internet and I like the price, the payment when they came out, where it was $45. It was a whole lot better than what I had. And the other people that I had were giving me real bad service. So I had decided to try somebody else. The experience when submitting a claim was fine. It was excellent. They were real courteous. They called us back on time. I didn’t have to stay on the line long. I was real pleased.

Very prompt and the follow-up was great. John ** helped me afterwards on the telephone. Great customer service!

This is the second year I have CHW. So far I've called them two times to fix my pool pump. They were prompt and fixed with my satisfaction.

As a single mom, having a warranty with CHW gives me a little peace of mind. I always tell people they need a home warranty!

I am very mad at the plumbing company that was sent to my home and he said I needed new faucets and a new picket outside to the main. I was quoted a price of $1,300. I paid my $45.00 service fee plus my $340 yearly fee and when I found this out, I said forget it. Then they told me that the valve is not covered when my contract says it is. So I took matters into my own hands, went to Home Depot got the valve puller and pulled Moen valve out myself and replaced them in both baths as total cost to me was $50 and the valve puller was $13.00. So please, when people are sent to my home or anyone else, be sure they know what they’re doing because my $45 is a lot of money to me. Plus I had no damn hot water!!! Plus I told them I have a sick 84-year old mom living with me and I need hot water!!! So they took my money and ran!!!

CHW sent a company to my house to replace my sump pump. Well 10 months later, my basement has 2 feet of standing water due to the sump pump's mild function. I have called CHW and the contractor company they sent over 1000 times in one weekend. CHW tells me to get my own contractor and have it replaced and they will reimburse me. Well my contractor tell mes the company that replaces it did it wrong so I called CHW so I can get reimbursed and they tell me they can't because my sump pump wasn't serviced correctly when they sent the company over.

Tech. was very knowledgeable and accurate with his diagnosis and took no time in making repairs because I had an appointment with not a lot of time to waste. And he was in & out in under average time. I was very satisfied.

The gentleman repair the washing machine were very prompt and they were very good and gentlemen and fixed the washing machine. It's working fine.

I called in about a dysfunctional old garbage disposal that was spraying water underneath my sink. When the service man arrived, he had a new disposal in place in no time. A friend was visiting me for lunch and she was so amazed at the quick, efficient service that she wanted all the Choice Home Warranty information and called them as soon as she got home. Nothing sells like service!

Toilet and kitchen sink stopped draining. Plumbing tech was professional and effective.

There was a problem with the clothes washer at my rental property in Somers, NY. CHW handled the problem quickly. The repair company was very courteous and the communication was great. This was very important since I am 3000 miles away.

We were very pleased with the response time and the quality of the workmanship. The guy who came to service our hot water heater knew his trade inside and out plus he had a wonderful sense of humor. The stove repairman was meticulous and did a great job too. I'm going to renew my coverage at the end of the year. It was so nice not having to do the repairs myself!!

I have left a review already but all I can say is just today I call for a appointment for my refrigerator and in a matter of minutes my request was sent in. They left me an email on who was going to work on my refrigerator. I am so pleased with the company. Thank you again.

When my washing machine repair was needed and the first service man lingered too long, I called Choice and told them what happened. They immediately remedied the situation and had a top of the line company repair my machine. Kudos to Choice Warranty!

So far, I have been very satisfied with the service I have received, and the contractors I have met were very professional.

The customer service reps are extremely nice and the techs are reliable. I wish more was covered.

On the two occasions, I had to use CHW. The contractors were timely and courteous and did a great job.

Very responsive especially when I am dealing with a contractor who is not working out well. Have Choice for both of my properties.

Good afternoon. My name is Lloyd ** and I had the misfortune of having my air conditioning system break down during the month of July! The heat was unbelievable. To that end, I had my home warranty which I was able to take advantage of, and thankfully save me LOTS of money in repair costs. The initial technician was useless, but Choice Home Warranty was efficient in finding a second and viable alternative to come out, fix the unit, and get my family out of the heat and into the cool and comfort we desperately sought. My level of satisfaction was off the charts and given my initial experience, I believe that any future issue will be resolved with both swiftly and professionally. Thank you.

We are very pleased with our a/c repair. Great technician.

I could not be more pleased. The service person arrived promptly, did the work efficiently, and left with everything working properly.

I was pleased with the service I received when I called Choice Home Warranty and the contractor they sent out was very polite and professional and did a wonderful job repairing my leak.

I have had Choice Home Warranty on all of my three properties and I can truly say that whenever a situation occurred for service, CHW was "right on the email"! They were always courteous, helpful and efficient and handled any questions that I had in an orderly and professional way. I have recommended them to many people. As a Real Estate Broker and Notary Public, I am in contact with many people during the week and I tell them how completely satisfied I am. I had the "other" company but service and speed was bad. I found CHW online and am extremely happy and proud to be on their customer list. Job well done!

Just called today for my refrigerator and 20 minutes a service man called. Great company that's all I can say. I will never change companies. They are great.

I have been using CHW for my home warranty needs for the later part of 5 years or more. To date, I have no complaints about the service their very skilled and trained service men provides and the efficiency of CHW responding to my repair requests. If at all, I did not have CHW, I would be "able to find myself".. Keep up the good work and continue to thrive for the best in Home Warranty/Repair Service.

We'd purchased a six year warranty about a year ago but Choice did not provide a good customer service in handling our claims after working with us on our very first claim. They always pushed back on our claims despite their guarantee of fixing any appliance in the home regardless of the age. This happened to us on three different occasions and we finally canceled our membership and they even gave us hard time and did not provide full refund (prorated) as agreed to in our contract. We are not happy with their service.

When I signed up for Choice Home Warranty back in February 2013, I paid for the whole year up front so I wouldn't have worry about that payment the rest of the year. Since they only covered 1 refrigerator per household and I had 2 of them, I paid extra to have them both covered in case anything happened to any of them.

Your contract clearly states you cover Pool Heaters and pumps. Following that up with an exclusion of heat pumps is confusing, underhanded and cheap. I have been pleased with your service of my home A/C and refrigerator, but this last issue is really underhanded.

I submitted a claim on 09/11/2013 to have my dryer repaired. Over heating and could not use it. AS of today 10/14/2013. Yes, 33 days and I still have no dryer. I was advised that it may be another 30 days before I get a check to apply towards a new one. The reason it was not repaired (required a thermostat) is due to the fact that CHW has the worst, incompetent, useless contractors in this area. When MY contract is up I will find another warranty company and suggest you do the same.

We purchased this warranty on our home about a year after buying it. We were told by the seller of the policy that outside pipe lines were covered under any damage (ex. if it collapses, etc.). This was the main reason we purchased it because that is a big cost to replace/fix and it was an older home with original piping. We called today due to a collapsed pipe and a root through the pipe and they told us it was not covered. I told them that is not what we were originally told and that they shouldn't tell people what they want to hear just to make a sale. I immediately cancelled our policy and am very angry. The person on the phone was rude and did not sympathize with us or the situation at all.

Pricing was the reason why we chose Choice Home Warranty. The experience with the claims representative has been great actually. When I submit a claim, they get right on it and about 2 hours later, you will get an email or a phone call from the company that’s going to fix the product. So it’s been great. As soon as I tell them what appliance was wrong, they would let me know that they would contact the technician and then the technician would get hold of me in a short period of time. Great people, great business.

I had one that came with my home. I bought my home and then I just wasn’t really satisfied with them that much and they kept going up on their rates whenever you have a problem. It used to be $45, then went to $50, then went to $75. So I decided not to use them anymore.

The tech was very knowledgeable and fixed my problem. Plus took the time to see that some things were not properly secured from the last time I had this oven serviced. He was very professional, and polite. Overall I was very Pleased with this service.

I have heard of them and I have had several houses and at least one of them probably had a Choice Home Warranty. I’ve used them a couple of times, I think, over that period of time. When I had submitted a claim, they came out, they did what they were supposed to do, and they left. As far as I know, they did a good job. I can’t say anything bad about them. Interaction with the claims representative went all right. She set us up to have somebody come out and they did come out the next day. The one thing that I was kind of confused about over was that I wasn’t really 100% sure if the guy that they were going to send up was going to call me or if I needed to call them. They didn’t make that real clear at the onset but I found out later on that they did try and call me that next morning. They pretty much did the job.

The primary driver why I chose Choice Home Warranty was probably the cost. The experience when submitting a claim depends on what agent you get and what time of the day you’re calling. Sometimes, they’re good. Sometimes, they’re bad. I don’t know yet if I’m happy with Choice. They’re not as responsive as I would have liked. And the coverage, they make it out to be more than what it really is and it wasn’t.

I chose Choice Home Warranty because they were less money. I’ve only had one claim and it was fine. I sent them out the emails and the guy came out the day after I asked for service on an air conditioner and I paid him his 40 bucks. That was it. I frankly didn’t know what to expect because I dealt with another warranty company for many years and they just priced themselves out of the market. So I didn’t know really what I was going to run into with Choice, but I had no problem. So I don’t have any complaints.

I called Choice Home Warranty on Oct 6, 2013 for a non cooling AC. They sent two different contractors for the evaluation, one for second opinion. Both of them informed me that the outside unit needed replacement. Never heard back from Choice, so I called today (Oct 11 2013) and I was informed that the repair was denied because of "pre-existing conditions".

I didn’t know about any home warranty provider until I got an email from Choice Home Warranty. They were phenomenal when I submitted a claim. They’re very courteous when they’re on the phone. And the people that they have sent out here have been A, number one, first quality. I’m happy with them. As a matter of fact, we added our mobile home down in the Rio Grande Valley.

Our AC needed servicing. Their contractor would not come out. I called CHW and was advised to call my own technician but that we would need a service authorization. Our tech came out. My husband talked to a representative of CHW and was told the bill was too much. My husband disagreed and the CHW representative okayed the extra charges. After a 30 day wait, we received a reimbursement check for $200 less than what was agreed upon. I called CHW and was told that we okayed the lesser reimbursement. I want proof. And I also wish I could cancel my service contract and get the rest of my money back. This company has awful service.

I only went with this company due to the many emails and postal mailings I got from them and it was about $10 cheaper per month than my previous policy. There was one item that was specifically excluded from the old policy so I called and explained that I wanted to become a customer and asked about the excluded appliance. I was assured by CHW that is was indeed covered and that I could start my coverage immediately. So I switched. COLOR ME STUPID!!!! I paid extra for the pool but when the pump motor went, it wasn't covered due to some dumb reason that was so far out there that we just paid for it ourselves.

I can’t remember how I got to Choice Home Warranty. I know it was on the web. I think they were just the first people that called back. And then we just started negotiating prices and they kept coming down and down. We’ve submitted three claims. All three times, we’ve gotten the numbers right away. There was only one time we had a problem. They gave us the name of a plumber and we called him and he gave us the runaround saying he hadn’t gotten the paperwork yet. In the end, it turned out he didn’t want to work for them anymore. So he was just lying.

The last claim we made with Choice Home Warranty was no problem. The claims rep was courteous and answered all my questions. I give them a 4. In summary, the response was quick and resulted in damaged product being replaced.

It was mainly because of the price that I chose Choice Home Warranty. They were a lot better. I was a little hesitant in the beginning and I didn’t use it for about a year and a half. And then when I did use it, I was very, very pleased. The experience when I submitted a claim was great. I have two air conditionings. That afternoon, I had taken my wife to the doctor. I called him then he had this guy call me and he was concerned because I didn’t have any AC. I said, “No. I have another thing and that’s not the major part of the house.” He came out the next morning. They gave me a range and they came towards the end of this range. But that’s fine. And they went right to the problem, they knew what they were doing, and I was very pleased.

I had purchased an oven thermometer because I believed my oven was not reaching selected baking temperature. I called Choice and an appointment was set up quickly. The technician came out and verified that the store bought oven thermometer was not true and my oven was entirely accurate. I love the immediate response Choice has and the contractors they actually use are prompt, respectful and friendly.

Called for service on my HVAC unit because sometimes it didn't seem to be working properly. It took 3 days to get a repairman to look at it. Choice then emailed me and requested that I call their office. The representative that I spoke with put me on hold for quite some time and proceeded to tell me that my claim was denied because the serviceman said I had 3 units and that it did not just stop working and my coverage had only been in effect for 4 days when I called for service! To start with, I have only 2 units which I disclosed at the time of purchasing my policy and like I told her the unit still works. I just noticed it wasn't working the way it had in the past. Due to a choice word from me she terminated the call. I spoke with the service tech and he said they told him they were denying the claim because I had coverage for less than 30 days and they didn't feel it just quit working. I am asking for a full refund and will not recommend this company to anyone. The service tech by the way told me that they were going to stop doing business with Choice Home warranty because they deny most claims and are not honest about the information given from the service techs.

I have been extremely pleased with the service that I have received through Choice Home Warranty. I have had to use this service several times in the last year and each time they were excellent. They contacted service people immediately and they were out to repair my appliances quickly. I find this service invaluable!!!

It's been couple of years with CHW and I found it's the best company giving the good quality and on time services in very, very reasonable prices.

Called and repair person was out within a day. He was very polite and did the repair quickly. Washer is working perfect. Great experience with Choice.

Prompt response from customer who identified service contractor for next day service. Service contractor contacted me and scheduled same day service. Problem identified and repaired. Contractor was professional and provided great service!

We discovered that our A/C unit was leaking water all over our basement during a very hot week this summer. This was during the weekend so we had to wait until Monday for service which we weren't too happy about. However, we received a call from our assigned service provider first thing on Monday and they came just when they said they would. Once they discovered the problem, they promptly took care of it. They were very polite and efficient and we were quite happy with the service. They also gave us some great advice on making our unit last longer which we have been careful to follow.

I returned to our apartment and when we tried to dry the laundry our dryer was tumbling but not drying. I called Choice Home Warranty and followed the instructions, leave name, phone number and problem and someone will contact you. I thought "here we go"... but within one hour I received a return call and a licensed dryer service company was identified. This company set up a service appointment that same week. It was determined that the motor needed to be replaced; Choice Home Warranty needed to approve the repair and did so within five days. The motor was ordered and installed one week later. I paid the co-payment amount that I was told when I signed my contract with Choice Home Warranty, not a penny more for this replacement of the motor... I am satisfied and have two contracts with Choice for both my homes and will renew when the first year is up.

I had returned from out of town only to find my A/C out. I called Friday evening but was not able to get a technician out until the next day on Saturday. I was to pay upfront for all charges with being told I may file for reimbursement up to $100. I paid out of pocket $247 and to date have not received any reimbursement. The representative was helpful at the time of my call and the repair company was very good.

Had another home warranty company prior to this one - they had sent a repairman (after 3 days) to do a repair that took him 2 visits to complete. Of course the AC broke again within 2 months. By then we had Choice and the repair was completed perfectly in 2 days. No trouble since!

It was just something I needed. I went online and found Choice Home Warranty and so far, they’re doing good. Even though sometimes I had some little frustrations; that is part of the business. The claims reps were good. The sales representative was really good but the people that they had working, some of them are not great. So far, I am happy with Choice. Right now, I’m moving to a different house. I want to do it sometime this week or next week or maybe next month. I’m going to transfer my warranty. I had a good experience with them, but the people they get working for them, the contractors, they have to really look into them first.

The reviews online, the price, and how fast they call you back on a quote were some of the reasons I chose Choice Home Warranty. With a claim, it was next day turnaround. They usually email you within an hour of who they’ve chosen to come out to the house. And fixed it at the right time the first time. They were very efficient and it is the way it should be.

We had Choice Home Warranty when we bought the home. I think we just renewed after that initial one was up. The experience when submitting a claim has all been pretty good. I called the call center and got in touch with the technician pretty quickly. I’m happy. It’s been a helpful tool. It’s always been easy to use. The only thing I might say, I talked to them about possibly renewing my plan. I was getting close to the end of the term and they said, “Okay, we’ll have somebody in sales call you.” And this guy called me and started giving me prices and he was just extremely pushy, like would not let me get off the phone, would not let me tell him no, would not let me say, “I’ll call you back,” and ended up just having to hang up on him. So I’m not going to be renewing with them. We’re probably selling the house soon anyway, so not much of an issue. But he was a very annoying salesman. But everyone I’ve ever called into when the air conditioner dies or whatever, they’ve always been fine.

I received an email from Choice one day and I noticed it said home warranty and it just caught my eye. And I started reading it and it kind of interested me and I said, “Okay. We’ll go from there.” I went ahead and chose to take it up. I have submitted a claim. I analyzed the problem at home. I called in one morning, about 9:30 maybe, and told them I was having some electrical issues and I needed to get somebody to come out. And they told me, “Sure.” And they went ahead and did a claim on it, gave me the name of the company that was going to be coming and his name and phone number, and I had called him. And he told me that he might not make it that day but he would do his best. Anyway, he showed up about four or five hours later and he was very professional. He took care of the problem. And I haven’t had any issues there. That’s very outstanding. The claims representative was very courteous and very professional. I am happy with them. As a matter of fact, I have recommended them to other people. Outstanding!

Excellent service and response time. Nick was courteous and did an excellent job.

I have been a realtor for 16 years in Tucson, AZ and have had experience with many home warranty companies over the years. I personally have Choice Home Warranty for my own home and have not been disappointed. I used them several times for air conditioning issues and the company that was assigned to me was professional and they came out the same day that I went on the home warranty website to enter a claim. They resolved the problem.

We purchased Choice Home Warranty because my parents suggested it. They kept after me for about two years. Finally, I saw an advertisement on the internet and thought to check it out. The services and price sounded like an excellent value. Six weeks after we purchased the warranty, my washing machine decided not to spin. I called Choice Home Warranty and they had a repairman here within 48 hours. The guy fixed it and all we paid was the $45.00 service fee. The same evening when I came home and did a load of laundry, it did not spin.

Couldn't be more pleased with the courteousness, the prompt response and the resolution of my problem.

Thank you, my fans were fixed. Thanks for sending me a check fast. A great company.

My experience with the customer service was quick, professional and very helpful. I called for assistance about two weeks before I had to call back again, because something else went out on the air conditioner unit that was working completely fine when they finished the first time. I called again and the lady in customer service was so kind and polite to me as though it was not a problem at all, for them to send someone back out. She made sure someone would be out as soon as possible. My air conditioner unit was fixed in much less than 24 hours. The servicer was polite, professional and very informative. I will always recommend Choice Home Warranty to my friends and relatives. They operate in the spirit of EXCELLENCE. Thanks, CHW. You are the BEST!!

I switched over to Choice Home Warranty and am so pleased and glad I did. All I had to pay is the copay which is way lower than the other company. And didn't have to pay no more money. It covered what need to be fixed without a problem. I am so happy with their service and prices. I didn't have to do the work for them and keep calling them asking them when and who will be coming by. Good job Choice Home Warranty.

I had a leak in a water pipe and Choice Warranty found a plumber in my area and they came out the same day. Actually within hours of my call. I was so happy. I know same day is not the normal turn around, but they made it happen. Thanks so much.

My compressor stopped. I called Choice Home Warranty, and almost immediately I received a call from the technician who told me he would be here in 15 minutes. I was amazed. He arrived on time, and proceeded to check out my unit. He replaced a condenser, and it’s working like a charm. The politeness and efficiency is excellent. I would recommend this company in a minute.

I called the 800 number. An appointment was set up. The repair was made. All to my convenience. All within 72 hours.

I joined your service and about a month later, my AC stopped working. They were out here by the end of the day. It was working again within 15 minutes - The next month my Garbage disposal stopped working. They were out about noon the day they got the call. Replaced it and it is working fine. Next the drain stopped up. Again they were here by three pm, went on the roof and cleaned the line and I was back in business. Next my commode kept running. They were out the same day, replaced a part and it is working fine. VERY SATISFIED WITH YOUR SERVICE.

I could not be happier with Choice Home Warranty. I changed from another home warranty company to Choice, and have had excellent service. The contractors I have had to my home are very professional and prompt, not to mention having genuine concern for my problem. My a/c went out, in the heat of the summer, at 5:30 on a Friday and the technician stayed until 11 pm to make sure I had air! That is above and beyond excellent service. I highly recommend Choice Home Warranty.

We recently had our refrigerator go out on us. We had only had our Choice Home Warranty a short time. This is the first claim I have had to file. I made the call, the agent that answered got right on it. I gave them all the details and they went right to work getting the repair man lined up to get it fixed. The repair man called me to set up a time and day and everything just fell into place. The repair was made in a very timely and professional manner. All it cost me was my deductible. I am extremely satisfied with Choice Home Warranty and have recommended them to my friends.

I really feel like I now have an angel looking over me since joining Choice Home Warranty. When my gas pipes around my furnace started leaking, I called the gas company to have them locate the leak. Then I immediately called Choice Home Warranty and they responded within the hour. My refrigerator began leaking and again, within the hour, it was repaired. so I know I'm protected whenever something goes wrong.

They come through every time I need them & it's the lowest deductible I've come across.

The reason we chose Choice Home Warranty over another provider was because we had another one for years and they canceled it. I called Choice and they offered me better coverage for a better price. So we went with them. We have submitted one claim. We came home one day and the air conditioner wasn’t working. It was late afternoon when I came home. We called Choice and somebody came out that evening. He could not fix it because he had to order a part but he came back the next day, midday. He climbed up in the attic in Louisiana in the middle of summer. He was really nice to come back because I have me and two dogs and there was no way to get us out of the house. Everything with the claims rep went smoothly. Overall, the experience is great.

The experience when submitting a claim was very good. The claims rep was good. Everything went smoothly. Everything went just fine. I called them and they had somebody call me. The electrician called me and the job was done. I’m happy I chose them. They’re very dependable.

They told me who to call. They had emails, or whatever, to text somebody that I needed service on an air conditioner. Nobody contacted me from that first provider. We will call it the technical support. I called them up and they told me, “One of our trucks is down. We won’t be able to service you.”

Did not have an issue with CHW, but not thrilled with plumber that was sent. First one was 5 hrs late & advised new water heater was needed. 2nd plumber advised water heater merely needed new thermocouple. Very frustrated...especially with 3 days of no hot water!!

When I called Choice Home Warranty to request a service call for my leaking toilet, I thought it was the seal at the bottom of the toilet. I was immediately referred to a Plumbing Company and my scheduled appointment was for the very next day. I was told the time would be between 12 pm and 2 pm which was fine with me. At 1 PM, the technician arrived and examined the problem which turned out to be 2 rusted screws in the tank. He immediately got authorization to repair the problem which he did efficiently and cleanly. The previous company that I was with for 20 years never gave me the equivalent service at a much higher rate. Thank you Choice Home Warranty.

Choice Home Warranty was great in dispatching a repairman. The repairman was very professional and very knowledgeable about the problem. He has us back up and going within forty five minutes.

I had coverage from another company prior to CHW, but switched to CHW due to what appeared to be better value/low price for coverage. Filed first claim for failed HVAC t-stat during heating season, which was covered no problem. Filed second claim a few months later because A/C not working. CHW dispatched contractor inspected and told me unit needs to be replaced and he would advise CHW. CHW contacted me a few days later and said problem was pre-existing condition and not covered.

Called Choice Home Warranty and the company you had come out came out right away and fixed the problem. All I had to pay was the deductible.

I have been with Choice Home Warranty Company since 2007 and just had an electrical problem with one of my kitchen lights. When I called Choice, they responded within 10 minutes with the name of the technician who would be coming to fix the problem. The technicians who arrived were very professional, knowledgeable, competent, respectful, and quickly diagnosed and fixed the problem for me.

Frankly, the fault lies with me. The salesman didn't take me through all the coverage and I just assumed it was the same as my previous provider. I guess the attractive terms seduced me into the policy without due diligence. Consequently, three claims I explored were not covered in the small print. You live and learn.

When I called I got an immediate response. Gave a short description of issues and both repair persons knew exactly what the issues were and came prepared with the correct parts. In the past with repairmen they have to come out and examine the problem and leave to get the part. I'm glad I chose Choice Home Warranty and will renew.

I just renewed for another 3 years with Choice Home Warranty. I even recommended a friend who signed on with them. In the beginning we had one glitch (with a hot water heater), but despite that they gave phenomenal service. They totally replaced the entire unit with a brand new one. The service personnel were professional and did an outstanding job. I like the follow up and they do what they say they will. I highly recommend CHW and my friend just had his friends sign up with them.

Being a single mother of 3, it's hard to budget for repairs & such. Everyone knows that nothing breaks down the day after payday :) Choice Home Warranty gives me peace of mind, knowing that regardless of my budget & the wonderful timing that breakdowns have, things will get fixed timely & inexpensively. The website is easy to use to submit a claim. The service providers are trustworthy. I love my home warranty company!

Choice Home Warranty responds punctually and has addressed multiple issues with my home. I have had great customer service when calling in on the phone and when emailing for service questions. I found representatives to be responsive to my questions and inquiries. This is especially important to me (a homeowner) who is renting out my house to tenants in a different state. I would recommend CHW to any homeowner or landlord to improve peace of mind and assure that your investment provides strong returns.

Every time I have put in a call I have had a call back from a repair company within the same day and most of the time had the issues taken care of within 48 hours!

Placed my first service call with Choice Home Warranty for repair of washing machine. Given the name of service person, who was outstanding - arrived on time, service was performed above and beyond expectation. A total positive experience from start to finish.

My AC broke down and I checked to see if it was covered by my CHW policy. It was and I could find nothing in the exceptions. Contacted CHM and they assigned a HVAC contractor to diagnose the problem. Contractor stated that a failed capacitor caused the compressor to short out and I would need a new compressor and capacitor. The contractor called the CHW technician and said that the part failed due to wear and tear as no other direct cause could be found.

They sent three different companies out to look at my AC. They claimed I did not maintain my unit.

I saw the Choice Home Warranty advertisements and it looked like they might be legit, and the pricing when I talked to them seems fair. So that’s why I went with them. I have submitted a claim. They basically did what they were supposed to do. I called them up. I was able to get hold of someone there fairly quickly. And within an hour, they had me set up with a local plumber. He came out and he did the job. So it was very positive. Every time I talk to somebody at the warranty company, they’ve been very professional and friendly. So far, I’m happy with them. I would give them a 4 because I think that the people that work at the warranty are a 5, and I think the tradesmen that they recommend are between 3 and 4.

I have an open account now with Choice Home Warranty. Today, it’ll be two weeks and I haven’t heard from the technician. I submitted a claim and it hasn’t been finished. I had an issue with a pipe downstairs that had gotten a hole in it. And they said that someone would call me within a couple of hours. Nobody called at all. They said they were going to order a part and it would probably just take a few days and then they would come and fix it. I have the technician’s number. So I was thinking about calling him and seeing what’s going on. Two weeks seems a long time.

I had American Home Shield and I had that for over 20 years. But they just kept raising and raising and raising their prices and it just kept going. The service wasn’t like I expected. So that’s why we chose to change to Choice Home Warranty. As for submitting a claim with Choice, it went pretty good except he had to come back again the next time. Because when he took everything apart, he forgot to plug something back in and everything had to be thrown out again. The problem was fixed pretty quickly. He came back again. The interaction with the claims rep was very good. I like the way they answered my call from when I called and they had someone there right away. And they’re very thorough.

It was just the price that made me chose Choice over other home warranty providers. And some of the reviews I read were pretty good. I have submitted two claims. The first one was easy. They sent someone out. They replaced the garbage disposal and tightened the leaks on the toilet or something. And then I called again. I had an electrical issue. But it turns out the problem was outside the house so they didn’t cover it. Interaction with the claims rep was fine. So far, I’m happy with them. It was quick and easy.

He said I had a small leak in the unit and it would need about 3 lbs of Freon. Two weeks later it is out again. Service guy says Choice won’t cover it. I pays the guy $190. He says it needs a part. He says they will not cover that either. I call the company 4 times to be put on hold each time. They tell me the repairman says he saw rust in the unit. I am calling someone on my own. I will be writing to Austin & a letter to the FTC and file a direct complaint. This is a rip-off company at its worse. I am going to call the national TV networks to see if they would do a story on these people.

I purchased Choice last year & filed two claims this year. The first was on my pool cleaner pump motor & they denied this saying it was a “Pre-existing condition”. It may have actually been correct previously by Choice, but I cannot prove this. Anyway your technician gave you the report that all work was done correctly & the motor bearings were bad & needed replacing. Still you refused the claim.

This company is nothing but Rip you OFF. You do not get any job done. They will decline with multiple excuses and company policies. I had bought three policies from them and going to cancel the policies, but still losing money by cancelling because they will probably prorate and return the money. This truth.

After 8 mos of paying for 2 accounts, called in a claim A/C out in rental home - denied, lack of maintenance, which I could not understand. So I replaced capacitor myself. 2 mos later on my home A/C went out. They sent same company out - denied, lack of maintenance. I am furious. I had AHS less than a year before going with this cheaper company. I also cleaned unit every month during summer. Sent service receipts. They still denied. Scam. Anyone want to start class action to get them out of business, email **.

Was looking at their information. While on the site and not even finished looking, got a call wanting to sell it to me. Told him I wanted to check it out first. Went back to computer, and guess what, another call from another salesman. Very high pressure. Was suspicious, so looked at reviews on Consumer Affairs. Not good. So glad I didn't fall for their line. Have home warranty with American Home Shield, and although it is more, they always come, and service call is all I pay for.

Choice does not stand behind their word and what they sell. I paid extra for septic system. Plain as day in the book, it states Aerobic Pump included. These people don't even know what one is so would not send a tech out to check until tanks were pumped out. I agreed to do so. Then they tell me they don't have a tech to come and check the pump so they can't service. Agreed to give me a full refund. I should have never left American Home Shield. So if you are thinking of purchasing a Home Warranty, I would think real hard before buying one from Choice Home Warranty.

Coil or compressor - not sure which because their tech said it was the coil and another tech that was with them said it was the compressor. My tenant had gotten a 2nd opinion from the previous tech, who is no longer with Choice. They said my unit was not serviced properly throughout the years and according to their information for a unit up north, it should have a lifespan of 20 years. I just replaced one in another house that also was the same age. Not happy at all. When I asked for a refund on the balance of my months, they said because I'd had repairs they were more than the cost of the plan, so they would not give me a refund. I was never told that they used the repairs done as basis for no refunds. I had a condensation pump replaced and a light switch replaced, a toilet mechanism replaced (I could have done this myself as I've done it many times, but my tenant did not know how to do this); the garage door opener screw came loose from the wall and was hanging down (this was a matter of 3 screws that needed to be put back in....again I could have done this had I been living in the same area). Tell me those repairs cost over $1500.00. I think not.

I contacted Choice Home Warranty for my second unit upstairs. They send out a tech and it was repaired. 2 weeks later, it went out again. The same tech came and so I needed a new unit. They contacted CHW and so did I. CHW said they needed a second opinion, then they needed a third, then a fourth one. They all said the same thing and yet CHW refused to pay and to have the unit repaired. I have contacted them several times. I wrote a long letter and send them all of the copies of each company that came out. I finally have had the unit repaired and paid $2,000.00. I still have not heard from CHW not even to acknowledge they received my priority mail package. I would not recommend this company to my worst enemy.

DO NOT BUY A POLICY FROM THIS COMPANY!!! The compressor on my air conditioner went out. I called in a claim and a technician from Midtown Mechanical came out and verified that the compressor was out. He said he saw no problem with the compressor being replaced by Choice. It was previously replaced in 2008 and it went out in September of 2013. The technician called Choice with his findings and they denied the claim saying the compressor should not have gone out in the 5 year time frame. The compressor is NOT under any warranty now. Choice said that was too bad it wasn't under warranty, but they would not pay the claim. I paid for the Choice policy in good faith expecting that a claim would be honored. Supposedly they pay for air conditioners that go out, but I guess they can decide if they don't want to pay a claim. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. I feel like I have been scammed and taken advantage of!!

Plumbing problems first issue but A/C quit last Friday. Sent not top of the line tech that took my $60 and ran. Choice Home Warranty refuses to pay for a compressor that is 17 years that has worn out. Listen to people on the phone when they sell you the plan, you feel secure. They tell you they repair and replace everything? Studying my policy today. They are scam and refuse to pay your claims. Looking to do class action lawsuit and have been approached.

I had a very terrible experience with Choice Home Warranty. My kitchen refrigerator had problem. It took months when they provided a couple of service providers; however, the service providers did not even know how to repair my refrigerator. After contacting them repeatedly, they asked me to find a repairman who can repair GE Monogram. I was asked to submit the reimbursement claim form. I did find a knowledgeable repairman and worked on the refrigerator and submitted the claim. Choice Home Warranty refused to pay for Freon replacement, repair, and components. In my opinion, it is a clear rip-off. What kind of warranty is this. I recommend not to get a warranty from Choice Home.

Paid my monthly fees but they refused to pay to have item repaired. I cancelled the policy with no refund expected. These people are no more than scam artists from the great state of NJ. Must be legal to steal in Jersey. I will not, can not recommend this company for a home warranty.

Our Home Warranty Insurance was up for renewal in July so I shopped around. Choice Home Warranty promised all this coverage and I asked specific questions of what was cover and gave specific scenarios of what if this happened..... Our first claim for our Hot Water Heater was denied. They didn't even pay for the service call. Not only was our claim denied but they did not have any service technicians in the area (Northern Louisiana). I had to contact a company to come check out the problem, but had to have prior authorization. Waited four days until I could actually have a repairman come. Just a waste of money, time and they will say anything to sell you coverage.

The warranty coverage we have was supposed to "cover everything". On the home page of their website, it shows "water heater" as a covered item. However, when the service tech came out and called in the problem, the tank of the water heater is not covered. This is the largest component of a water heater. "Sorry not covered" was the reply. We also had a previous claim denied with the air condition unit. Again, was told verbally it was covered when purchased the warranty and again it indicates such on the website. However, the "handler" of the unit is not covered. I WOULD NOT RECOMMEND THIS WARRANTY TO ANYONE!

I signed up with CHW in 2013, after a phone sales I got from a CHW representative that assured me that if anything that is covered under this policy will be repaired and or replaced if the service company can't fix it. All sounded too good to be true but I signed up anyway. In September 11, 2013, I had an A/C company out at my residence to check and see the reason of the A/C unit (one of two) did not cool properly. The technician charged me for the service call $45 and then he said that I have to pay him another $249 to diagnose what the problem was, since "leak detection" is not covered by CHW. Anyway, I paid the technician who went in the attic, looked inside the cooler and in 5 minutes determined that the cooler is leaking and it should be replaced, even though he said that the cooler looks clean for that to happen. Most coolers he said will leak because that rust in time, but he did not see one leaking and be as clean as mine.

We have had two unfavorable experiences with Choice and their representatives. My first was a stoppage in the bathroom. A rep was sent out who really didn't want to work and he said as much, when trying to diagnose the problem he made an assumption without actually checking. He then sent in his solution to the problem and I only knew this after I called Choice to see when it would be repaired only to find out he had reported that my toilet was cracked and he could not diagnose without removing it which then would have caused more damage. All of this was untrue. Choice then told me I had to prove this was not the case by submitting photos for them to review and make a decision.

1 star is too many!!!!!! I paid for Choice Warranty for 18 months. My dishwasher broke. They sent a repair person. The repair person informed us that it was broken beyond repair. Filed a claim. It was denied. They offered me incentives to continue -$100. They do not honor their agreements.

On Thursday August 29th, 2013, I placed a call for service on an air conditioner unit covered under warranty by Choice Home Warranty. They in turn sent out an authorized service provider who confirmed the compressor failed due to normal wear and tear. All conditions of coverage were met for a repair to commence. I live in the Phoenix metropolitan area and temperatures ranged from a high of 98-108 throughout this 6 day time period. Over the telephone, a supervisor named Laura speculated that the AC unit may have been damaged by an electrical strike although the authorized service provider concluded that an 11 year lifetime for an air conditioner in Arizona is the typical lifespan of such a unit.

I used their service once and it was an emergency, Saturday night late, had gotten in late from flying, no air conditioning. It was 110 in the house. Needed help. They did not give me any direction on what to do so I reached out to another company for help to fix my ac. Then I tried to submit paper work for reimbursement and they told me I was over charged and they would give me two hundred dollars toward the bill. I was very upset thinking I had coverage and having to put so much money out of pocket without reimbursement. They also mentioned that they determine what is the cost of a repair. How interesting, considering that prices vary all over the country. BE AWARE of this company and do not fix anything on your own until you get confirmation from them in writing or email. Hope this helps.

I am very angry with this company. They are nothing but a scam. I had a different warranty company years ago and they were very good and I changed warranty looking for a cheaper monthly payment just a few dollars less and to find out that this warranty doesn't cover really nothing. The first claim was my water heater. The Choice Home Warranty didn't cover it because they said it was storm relative, okay plus I had to pay the contractor that showed up, even they didn't understand why it wasn't covered. Months after I call in another claim with my air conditioner. It took almost a week to get a contractor to come and check out the problem. On the day that the contractor is supposed to come, he never showed up so now they were trying to assign it to another contractor. Finally, they get another one. They come over and the contractor calls the warranty and again Choice Home didn't cover again. The contractor didn't know why. The contractor told me that this warranty is no good of which I had a feeling. It's been almost a year that I've been paying for this Choice Home Warranty on time every month getting deducted out of my banking acct. I'm so mad with the company. It's such a scam. THIS CHOICE HOME WARRANTY SHOULD BE OUT OF BUSINESS!!!!!!!!!

Our air-conditioning died unfortunately on the Sunday before Labor Day. The representative that was assigned to us gave us the number of a contractor who by venue of answering machine advised callers that due to Labor Day they would not be taking appointments until Wednesday. This is Las Vegas Nevada where the temperature insisted the house was pushing 95 degrees. I called back Choice for an alternative solution and got the same rep. Chelsea was her name, she informed me that due to the circumstances I was stuck with the option I was given. When I asked for a manager she told me it would be futile as I would get the same answer. I informed her I was a senior citizen with a sensitivity to temperature, her answer was to check into a hospital and enjoy my stay there. This type of customer service is what is making America a divisive and more racist because of the unchecked rudeness of people that represent your company on the front lines.

My home AC stopped working. I called Choice who sent a technician out 4 days later. The technician stated that the unit was out due to a surge outage or lightning. Choice told me that they do not cover units outages that were the result of lightning, and I need to contact my homeowners. I contact my homeowner's who sent an adjuster out, and the adjuster stated that the unit was out due to a worn-out wire that burned out and the compressor would need to be replaced as well as capacitor, and they denied the claim. I called Choice back and spoke with a supervisor, who asked me to get another quote from my own technician and submit the invoice to Choice Home Warranty for payment. I had to pay $1850.00 for the repair, submitted the claim to Choice and they denied it a second time stating that the outage was due to lack of maintenance. This is a disgrace. I cancelled my policy with them immediately. It is obvious that they will not pay for major repairs. I was even charged for this month's payment and told that, they do not give refunds! This company is a rip off!!!!

I had the same issue everybody is experiencing. My vent on the microwave broke after 2 week policy in effect. The technician came, charged $45 and then they told me it's not covered. It's due to unknown preexisting condition. This looks like a fraudulent company. They are not going to approve any claim. When I talked to the service agent or supervisor, I think he told me anything which could relate to preexisting condition will not be covered which I asked him could be anything as with the old appliance there will be something which you don't know would have been going on for long time and breaks after you bought the policy. So according to them, it's not covered as it's due to pre-existing condition, and what I understood there cannot be anything that they cover because anything breaking in your house will be due some pre-existing link. This is a rip off. I cancelled my policy immediately and asked friends to cancel and they did as they share the same exp. Their business model is to get you in and then charge $45 and deny claim.

My air conditioner went out in mid-July. The service company they called could not fix it because they said it was under manufacturer's warranty. The company that installed it could not fix it; CHW denied all coverage. My attorney will be contacting them for specific performance. Do not ever give this company money!!!

I called yesterday to get my air conditioner serviced. The first person I spoke with was a lady. She told me I owed $141.67. I was stunned because I had paid $141.67 on 7/22/13. I first saw the advertisement for this company in my emails so I filled out a form. 10 min. later, I got a call from a Scott **, a salesperson. He explained the payments are $45.00 per month or somewhere around that. I told him to call me back on that Friday when my check loaded. Well, he called me that next week. He said if I paid $141.67, that would be for 3 months and I would get an additional month free. He said I could pay quarterly so I would be paid up for 4 months and would receive a bill after the fourth month. I told him it sounds like a good deal so I agreed. So after I spoke to the lady, I called my bank to make sure the payment had come out and it DID. So I called back, spoke with a Michael **. He refused to give his ID#. He said that Scott couldn't have told me that.