Choice Home Warranty Reviews

My experience with Choice Home Warranty has been extremely excellent! They were so helpful at a very stressful time and sent a most excellent plumbing service to my aid. Thank you so very much!

So far, so good. Very responsive - I had to find my own repair person and have submitted the claim reimbursement form. Am awaiting the check. Hoping the service as good as it has been!

We were looking at getting a policy and they were the latest email at my box and it seemed like it was okay that’s why we took out an insurance policy with them. The actual claims process is okay. Choice Home Warranty has 24-hour reporting. It’s usually more difficult to schedule a provider to actually come out and investigate in the claims process. I also wasn’t satisfied with the initial buy-out offer that they had on my appliance. They were unable to tell me what they based that number on. They did elevate their offer and told me it will take six weeks to receive a check. So overall experience is not positive, from the time it took to remediate the problem to the time involved to actually receive payment back on the item. If I knew that was what the solution was going to be, I would have probably just outright pushed the item instead of waiting for the couple of weeks it took to get the repair and back and forth done.

My experience with trust warranties was good from the start and the finish on the payment plan. When I called them to come to do the repairs I had no problems to pay my deductible. The guy says that technician service my air conditioning system repaired it and he left. I had no missed call from the company to make sure the technician did a quality job and that she's hard to find.

I made request for repair job to my stove. Within an hour I was given info re: appliance repair co. tel. #. I was contacted by the CO. & appt was made for technician to show up. This I consider to be superb service..

Purchased a Choice Home Warranty 11 months ago and forgot that I had it. Last month when our 3 year old washing machine stopped working and my wife went crazy on me about getting it fixed, I decided to run up the street to a rental property we own that had an extra washing machine in the storage room. It was an old machine that back when we lived in that house our dryer died and we bought a combo washer dryer. Since that machine still worked I kept it and it's been sitting there for 5 years. I brought it over here and moved the broken machine 10 feet to the garage to haul it off.

Microwave just stopped working as we were in the kitchen preparing dinner. Choice sent out a repairman who looked over the microwave and said there was too much wrong to repair and that we would be getting a new one from Choice. After 2 days we called Choice and they said the claim had been denied because the problem had been caused by a power surge. There had been no power surge. When we called the repairman, he said that when he called the company that they insisted that it had been a power surge even though he insisted he didn't think it had been. We have protested, but they have not gotten back to us even though they promised to yesterday. It has not been a positive experience and we will not do business with them in the future.

Called in my AC not working. The call taker was very nice & helpful. Explained the time frame of the call. They had the service company on line & she explained it would be the next day between certain hours. I explained my medical condition. The service company would get to it as soon as possible & if they had a cancellation they would call me. The service company called me & said they had a cancel. They were out the same day & fixed my AC. We were ecstatic. Thank you Choice Home and The Service Co. & their Tech for their fine service.

Excellent response. Contractor was on the scene early AM the next day to replace the door opener…Great follow up, was back in business very quickly.

I called them Tuesday mid-day. I had a service technician on site the next day. He provided feedback to claims office. They determined the repair was too expensive. The washer was apparently 15 years old. They provide $300 to help replace it.

Very happy with the results of my claim. However, hopefully they don't use or recommend Sub Zero Mechanical as their customer service is terrible. Had to request a second repair company.

I recently purchased a Choice Home Warranty policy and within a few weeks of my policy becoming valid, I needed a repair to my garbage disposal. It was done quickly and without question. Several weeks later I had a air conditioner problem and the repairman indicated it needed a new motor. Choice Home Warranty approved the repair quickly and gave me great follow up support. I am very happy with purchasing this policy and would recommend them to anyone.

We have had excellent service from this company. They respond quickly to your request for service. The service techs they send to your home are efficient, knowledgeable and prompt.

Last April Choice Warranty called me about purchasing a warranty for my home. Mind you I DID not call them. They called me. The man was very pleasant and explained to me what would be covered and what wouldn't. It sounded to me so I agree to purchase it. When I bought my house there was a warranty with it and I never renewed it. It was last April when I bought it from Choice Warranty. I even put extra coverage for roof leaks and my septic and an extra refrigerator. They explained to me I would not be covered for the first month which I understood.

It was very easy to schedule an appointment. CHW staff were very nice and accommodating, as was the Appliance Technician that came out. It was a pleasure dealing with them.

I had an AC repair that wasn't reimbursed that I believed to be clearly covered by my policy. Their personnel were rude and arrogant. After a long time CHW finally agreed to reimburse my repair cost. It appears they are making an effort to improve their service and public image. They did agree to reimburse my costs of that repair. Based on their efforts I would give them another chance as it's so rare that a company would attempt to correct grievances from past business dealings. The gentleman I spoke with was polite and understanding and said he would do his best to resolve my situation. He did exactly that. If they continue to operate like this they will be an outstanding company and one I wouldn't hesitate to deal with.

The pay was lower, and I’ve heard that they’re a pretty good company. So that’s the reason why I changed over to Choice Home Warranty and so far I am happy that I did. They have courteous claims reps who were able to provide answers to questions I had. They were good and easy to work with. But I’m still getting emails from them to join them. That’s the only thing I have that is bad about them.

I went with Choice Home Warranty since their price was better. Recently had a claim and it was fine dealing with their claims representatives. My claim was taken care of very promptly. They decided the repairs weren’t cost effective to try to do so they gave me what they considered the value of the appliance and I consider it a fair amount. It was everything I expected. The only thing I would consider anything about problem is that they’re a little slow in cutting the check. From my understanding, the check wasn’t sent out until this past Friday. (They may only do them on the end of the month, but to me I would appreciate it if it was a little quicker. But it’s not a big deal.) I was worried then I called and the girl said it was mailed on a certain date. So then I really got concerned because it had been two weeks since they mailed it. But then I contacted them and they said it was incorrect - it was approved on that date. So it was a pretty lengthy cycle between the time they said they were going to settle the claim and the time they actually did and then forwarded the check.

When I submitted a claim, everything went on smoothly so it was a good experience. I did not have any problem. Choice Home Warranty is a great company and they always attend to their customers on a timely manner.

We had been with American Home Shield for years and they just kept going up and up and up on their monthly fees. And then they went up to $75 co-pay for every time you call them. I was like, “That’s ridiculous.” So we switched to Choice Home Warranty. We’ve also recommended them to my neighbors and my son who’s with American Home Shield.

My microwave went out on a Friday night. I called CHW and I received a service call on Saturday. The company came out to repair it on Wednesday but it needed a part. It is supposed to be repaired by this week.

Choice Home Warranty was recommended to us. When we submitted a claim, they came out right away. Our interaction with the claims representative was good. They were courteous and able to answer any of our questions. We are happy that we chose them over a different warranty provider. They were great!

I’m happy that I chose Choice Home Warranty. Their website is pretty easy to navigate and very efficient. I already have a policy. The co-pay was lower. Everything has been fine and easy to do. Mostly, I’ve done it online and didn’t really talk to their people. My only issue is I get called about every 2 weeks from the sales department trying to sell me a new policy. I’m on the list somewhere and I tell them every time I already have a policy and they’ll say, “We’ll take you off the list.” And actually, somebody called me today. But aside from this, my experience with Choice has been great so far.

I submitted a claim with Choice Home Warranty and it was all handled very well. The company they sent out did what needed to be done and I had absolutely no complaints. Plus their fees were good which is why I chose them. I am happy that I chose Choice. It went actually just as I expected and according to our original agreement.

Very much satisfied with the service from LEDBETTER Plumbing. Very professional and efficient workers. I would recommend them to anyone!! Nice work. Thanks.

Outstanding service. Repairs completed next day after reporting the problem. Technicians on time as scheduled.

Choice was a little but more reasonable on their prices. I had a very good experience with them. Everybody’s friendly and the provider that came out was really, really good. The process was real easy, no problem. I am happy with my decision.

The other one I had went up on the price and they cut the number of items they covered and I’ve been with them 3 years and they started doing that - I didn’t like it so I started looking for another provider. I’ve been really pleased with Choice. It was good. I’ve dealt with them twice, and I haven’t had a single problem. They are very knowledgeable, courteous, very quick. I was surprised on how fast they got to me. Everything was perfect!

There was a spark in the wall and another outlet went out in the house. I called it in and someone was called in a hurry and I was able to set up the appointment fast. I thought this would take a few days before someone could come out and see what the problem was, but not with Choice Home Warranty. There was a problem when the electrician came out and I called it in and customer service took time to listen to me and sent a second person out the next day to fix everything. Again, I am so happy that it was taken serious and handled almost immediately and I no longer have to worry about my house. I will make sure to tell people I know about how great they are and that they should join. Thank you for all you do!!

I have been with CHW for 2 and 1/2 yrs, and I AM A HAPPY CAMPER. They not only process your claim, they follow up to make sure things are going as planned. I filed a claim, they made the arrangements with the repair man, and then two days later the manager, Mike **, called just to make sure everything was ok. They are good folks to be sure.

Signed up with this group because of lower cost, my bad. I was with American Home Shield which I am going to go back. Put in a claim on my air conditioner. It stopped working and it was the blower motor. They will not fix it, had to pay the guy who came out and told me what was wrong and then he just left the blower motor on my family room floor and left. Had to get on these people to have him come back put it back in! Not quality people they are using. I had to actually talk with a supervisor to get this guy to come back and put the unit back in and I don’t know if he will do that right. Do not use these people. You will be sorry.... I was.

I don't have to search for a repair person anymore. One phone call and they do the legwork to find the right technician. So far, I have called them for 4 repairs and all were performed quickly and all I had to pay was the $45 fee for the visit. One time, the repairs would have cost more than the appliance, so they paid to replace it. I have already mentioned CHW to family & friends & recommend them highly.

I purchased a contract in September. I called on October 9, 2013 to request service on my icemaker and my roof. I was told at that time I did not have coverage for the icemaker. I asked if I could add it to the policy and I was told I could but it would not make a difference because they would not cover it now. I said okay but I still need to have the roof repaired. I did not hear from Choice in a couple days so I followed up. I was told then they were having problems finding someone to come and repair the roof. I said okay. I waited for over a week and call back and got the same response. On October 22, 2013, I spoke with Tom and asked to speak with the CEO of the company which is Victor Mandalawi. Tom told me he was not in and he would have Mr. Mandalawi give me a call. I did not hear from him within 24 hours so I call back on October 23, 2013 and Tom answered the phone again.

The furnace quit working so I called Choice Home Warranty. A furnace repairman came that afternoon. Apparently, the blower motor seized up. While he was there, he found out, discovered that the heat exchanger has a crack in it. Choice Home Warranty sent me an email (instead of calling me) telling me to contact them immediately. They told me it was a pre-existing condition and they will not cover anything. It is an existing house not brand new. So I guess that covers their bases, everything is pre-existing. I did not know the heat exchanger had a crack in it and probably wouldn't know for a long time if the blower motor hadn't have seized up. What good is their warranty plan if they get out of everything so easily? The furnace man tried to talk to them about it and told me he would not be doing business any longer because this happens too often.

I went with Choice because they were cheaper compared to other providers. And when I submitted a claim, it was an easy process. I called them, they sent me somebody and the next business day, we had to call to get the approval. They were courteous and able to answer all my questions. I am happy that I chose them. Great customer service!

Their pricing is pretty competitive. It was a good experience - submitting a claim and talking with the claims representative. I am happy with them!

It was a good experience. All my paperworks, everything was all right. When I made a claim, it was all good. The service worker now was Laura. I had her number. She worked with me, and they were fine. The first time my washer broke, it was the worst thing in my life because it cost me $25 to wash, $15 to drive - the first time. So, that was enough for me. The man had come out here. But they said they will fix it but they will never fix it again or they will just buy my washing machine out for three-fifty. It’s been over a week. I haven’t received a check yet so I have been to the Laundromat twice and I had spent $60.

I am so satisfied with my whole experience with Choice Home Warranty. I am a new to this company and they fulfilled all my expectations. Reliable and knowledgeable service persons. Great turn around time.

My microwave failed and CHW sent a technician within two days. Tech determined trouble and parts needed. CHW determined that parts were too costly to repair. They offered me a buy out to replace the microwave. The cash offer was very fair. There was no hassle in getting done what was necessary. I was very satisfied.

I have used this service several times and have been extremely satisfied with their response and service by the personnel sent to perform maintenance required. Would recommend and have done so already to both of my children.

I was very pleased with the great customer service and within an hour after calling I had a number for a contractor. Can't get no better than that. Thanks.

We currently have Choice Home Warranties on two houses. Prior to Choice, we were with American Home Shield and there is no comparison to the service we receive from Choice. We live in a rural area and there are limited companies for home repair. Springfield, MO is over an hour away. We had two service companies that refused to deal with AHS due to poor payment and slow response time to the customer. It took usually 30 minutes or more to wait on the phone to report a problem. With Choice, the longest time I have waited was 10 minutes. Normally, Choice will answer right away. I would recommend Choice to anyone looking for a warranty company.

What a great experience! Thank you CHW for responding so quickly to our AC emergency and referring us to such an excellent repair company (Armadillo Air) as well. You continue to treat us professionally and take good care of us.

They came out to service my freezer and the gentleman said the compressor was out. After all, it is 13 years old and they go out. I was told how lucky I was that it lasted this long. I asked how much for the repair and it was over $2000.00 because it's a Sub Zero. They denied the claim and said that we failed to clean it. Funny thing is my husband cleans it about every year. I demanded my money back and they refused. They are arrogant and if they won't do the work they just blow you off. I am looking into getting an attorney and putting together a class action lawsuit. If you are interested please email me at **. I am contacting a lawyer today.

Choice gave me the option to pay monthly and that’s been a big factor in my decision to go with them. I was very satisfied. They responded immediately. I had a technician and he was at the house the very next day I scheduled. And I had no problems after that. They were courteous.

I have two home warranties with Choice. I decided to go with them because of their price point for when a service call comes out. It’s been good when I submitted a claim. I have one here and at a home in Houston. They were real courteous. However I have had a little concern about something I thought was covered that wasn’t. I just wish they would explain their coverage (you would think they covered the whole thing, not just parts of it). I have recommended Choice.

My dryer motor seized and I called Choice. The repairman came 3 hours late on a Friday at 7 pm. He stated the motor needed to be replaced and he would send in a report on Monday. On Monday, Choice called and stated they would not cover the repair because of a lack of ventilation in the laundry area. I have lived in the home for 14 years and gave away my last dryer after 11 years to get a more green unit. It worked perfectly. I have had the dryer line to the outside cleaned in the last year. They stated there was dog hair under the dryer. I am 74 and cannot lift the dryer to vacuum under it. They also came to repair my washer and also declined to cover that. I had them send a repairman to fix a loose toilet and after 3 weeks the toilet was loose again. When I called and said I was going to cancel my contract which I prepaid for 3 years, they offered me $250 towards a new dryer. I also had referred my sister and they had promised me a free service call which I never received. I spent 15 years with American Home Shield and never had any problems. Be wary.

BEWARE! This company picks and chooses which parts of their contract (read: loopholes) to honor when dealing with a claim. I have a clothes washer that broke while my tenants were living in the home. Rather than letting me know, my tenants put a stackable machine in there, of which only the washer worked.... They left it in the garage when they moved out, and when I made the claim on my broken washing machine, Choice Home Warranty refused to pay for it to be fixed, because the stackable machine still worked. REALLY? I am supposed to have a stackable washer with non-working dryer, and my original working dryer sitting next to each other? The stackable is not even mine, but since it is in my house, "it has to be yours, 'chuckle'..."

It's good company providing on time service available and skilled person do all the repair.

The first time, almost four months ago, I received an email from Choice. I called them up and the gentleman answered the phone. He asked me if I wanted four years which will be less expensive. I answered, “Let me try one year.” At least, see what will happen. He accepted and after three months, my garbage disposal broke. They didn’t give me a hard time or anything. They came and they fixed it. So far, I’m very happy. They’re nice to me and I appreciate it.

It’s all fine this time. Everything went like it’s supposed to. So we were very pleased with Choice this time.

Somebody from Choice called me. They didn’t confirm so I told them to cancel it. Then he called me and said that would never happen again. And he seemed to be pretty square so I stayed with Choice. It was August and my air conditioner was gone. They followed up when I registered a claim. They gave me the contractor and said they’d call me which he did. He showed up. It was like 102 in the shade. So the contractor did a good job. He had a problem getting the motor but it wasn’t his fault. They didn’t have it in stock so we had to order it. But they followed up. They’re a pretty decent contractor. I was pleased with them. They said what they were going to do and they did it. They took care of the business, both from Choice and their contractor. I was very happy with the experience.

Contacted CHW on 10/15 because my air conditioner was not working. The problem was completely resolved with 24 hours. Would highly recommend this coverage.

We went for Choice mainly for the cost. They gave me a real good deal. When we submitted a claim, it was on a weekend and the service guy that answered the phone told me they didn’t have anybody on the list to call. I said, “Well, it’s hot and we are up in age and my husband has to work a 12-hour shift. We cannot be without an air conditioner.” He said, “You can call your own and then we can reimburse you.” But they didn’t say there was a limit and they didn’t say it had to be approved. So I got my guy that does the maintenance every year to come out and of course, it was time and a half. So it ended up being $252. And they say they’re going to reimburse $150. I’m still waiting. I haven’t received it. So I don’t know. I need to put in a call to them but we’re very busy right now. So it hadn’t been put on my list to call back. Then it went out again and I called and they sent a yo-yo out that said the fan went out, the compressors burned, so he was going to send in a report that night because all that had to be new. Well, for 24 hours, he never sent in the report. So they reassigned it. That guy got out here. It was minor. He fixed it. It was done. So it was kind of bad but it ended good other than I still don’t have my reimbursement.

It’s been so long ago since I chose Choice. I just needed one and I liked what they had to offer, and the fact that their deductibles were lower than anybody else’s. I had to submit two claims this year and both times, they were very helpful in finding someone in my area to come and do my repairs. They were very timely and it was really no hassle. My garage door opener went out and then my pool motor burned out. I was very happy with what they did. In fact, I have recommended it to a family member who just built a new home but has a rent home, the former home that they lived in, and it’s still a very nice house. But it’s going on 10 years old so things are going to need to start being repaired. I suggested to her that that would be a good investment for her to make - to get home warranty.

I had a small hiccup during my experience this time with my service call. It was immediately dealt with by Russ, the supervisor that I was transferred to. He was very nice and apologetic.

Had a few occasions to use services. Contractors are prompt, courteous and professional; even went beyond customary service call. Choice follow-up is superb! Wouldn't hesitate to recommend. As single senior homeowner, on tight budget, consider this a necessary expenditure and money well spent.

Replaced one door opener with quality device, promptly and efficiently. Thanks. Also added another opener for a second door for $50 extra charge.

We had an issue with our AC not cooling. Choice got technician the same day that I called in for the service request and the technician called to schedule us the same day! The service was superb all the way around! Great customers service with Choice and the technician.

The morning of 10/17/2013, I requested a warranty call and within a matter of minutes, the claim was submitted to a local contractor. The repair was complete by the end of the day and my heat was working again. I could not have asked for better service from both CHW and the local contractor. Thanks Choice Home Warranty.

A contractor's contact info was sent. I contacted the contractor and he was professional and courteous. He addressed the problem and replaced the unit. It was the first time I submitted a claim and was pretty unsure about the process or the legitimacy of Choice Home. I was exceptionally pleased with the process and have recommended you guys to family and neighbors.

I had a leak under my sink so I called Choice and got a claim number and a plumber to call within ten minutes. I love it because no one likes water under the sink, not good!!!

Technician from Integrity came and repaired my dryer in a reasonable amount of time. My dryer is working good. I am happy with the results and Choice Home Warranty was very prompt in arranging the repair.

It wasn’t a huge emergency. It was a garbage disposal, and they did come out the following day. And they were very efficient and they worked well.

Choice Home Warranty was something that was offered to us so we went for it. When we submitted a claim, I didn’t realize how fast it was going to be. I thought it was going to be repairable but I come to find out it wasn’t, and I called. I gave it a day or two. I didn’t realize that they emailed me the next day. And I saw about two days later that they emailed us. They’ve been trying to reach me. Of course, I called them back. And then they let me know that we need to have the washing machine replaced and saying in the process that we will have to go and look for a washing machine. But now, I remember when joining, the young lady had said, “No, we’re going to send you a check and you got to go get it.” I was like, “Wow!” I was just telling one of my colleagues what had happened. And she said, “Who are you with?” I said, “Girl, Choice Home Warranty.” I rate them a 5.

I was late paying my payment and my air went out and couldn't get any services and was just due for that month. Paid the bill plus the next month and still didn't get any service. Still without air.

Dave ** was a wonderful repairman. He knew what he was doing. Very professional. I would recommend his company. He did a good job!

I bought a home warranty with this company and ran into problems with them when I needed to use it. My pool filter sprang a leak and they denied the claim. They claim that the big apparatus sitting by my pool is not a filter. The manufacturer calls it a filter. Any person that I have ever spoken with in Arizona that has this big tank by their pool calls it a filter. Choice Home Warranty calls it a cartridge that holds a filter. I will be filing a complaint with the Arizona Dept of Insurance against them tomorrow. I am betting that each of the people on this board with a pool also call it a filter. If there was a minus on the stars for rating, I would give it to them but I resent having to give them one star.

I called on my A/C on 10/4/13. The 2 service providers that Choice has weren't available to come out till 10/7 or 10/8. The service provider told me that Choice doesn't want to pay the contractors so I am not the priority customer. Customer service rep gave me authorization to call local HVAC company. I did have some come take a look. The unit was frozen because of low or no freon. The wall adapter was burnt. The tech removed the adapter because my house would have burnt down if we had to wait 3-4 days. Now Choice is refusing to refund $485.00. They are telling me they will refund $200.00 as good faith. I am telling everyone stay mile away from Choice Home. On 10/16/13, customer service rep (man) cursed me out, called me all kinds of names & hang up when I asked to speak with his manager.

We had prompt and courteous service. We are extremely happy. Thank you.

I'm a service provider that worked on appliances for Choice Home Warranty. I go get the jobs done but they do not pay their bills. I'm not a bank. They still owe me for a job I finished over 2 months ago. I call, they say checks in the mail. I will not do any more work for them sorry excuse for a company. So if you are a service contractor and call wanting you to do service for them I would run from their company unless you have money to just give away.

After making initial contact with CHW, I received notification that a work authorization had been initiated and it gave me the name and number for contact. I did so and made an appointment with the repair person after informing him of what was (or was not happening) with the refrigerator. The appointment was within a day and when he came for the initial assessment, he had brought along the part that he felt might be the problem. He was correct; the problem was fixed, and all was well with the world in a very timely manner.

I just searched the internet and looked Choice Home Warranty up and checked on what it said on there. Submitting a claim went very smoothly actually. And the technician that came out was very experienced and did a good job. Interactions with the claims rep were excellent. It went very, very smooth with no problems. It was exactly what we hoped for. I am happy with them. I’d recommend them.

CHW sent someone to our house to repair our air conditioner and that person stole $200.00 from us and never fix our air conditioner. When I reported this to CHW, they said there was nothing they could do.

I have had Choice Warranty Protection on my home for two years. They offer a great service with exceptional customer care at a reasonable price. When my garage door opener broke last year, they sent a technician right away. My garage door opener needed replacement because it was too old and couldn't be repaired. It was done, no questions asked, in a timely and efficient manner. Choice Warranty followed up making sure all was done right. I am extremely happy with their service and I would highly recommend them to anyone!

This is the worse company you can find. I really don't know how they're still in business. Be very careful. They owe me money for repairs I did for them. I'm calling the local channel to help me. The owe me 1400 for parts I ordered for their customer. I see other contractors had the same problem but I didn't check the reviews until now. Too late.

I have had so many bad experiences and I have a 6 year contract so I am sort of stuck. It costs too much to get out of it. I have written these comments on surveys but no one has even acknowledged them.

Choice Home Warranty seemed to be nicer and more willing to work with me. I had needs and the people I talked to were willing to talk and work with me on that. I was incredibly pleased and very happy with the experience when I submitted a claim. I live in a mobile home in a retirement in Florida. And I’ve never had blockage or anything like that happen to me before. And so it’s kind of difficult when you can’t do your dishes or anything because the sinks are totally backed up. They were incredibly helpful, quick. I couldn’t believe it. The plumber came out the same day. And he got the blockage out the same day and then he informed me that my garbage disposal was not working properly and was just about ready to go totally out. So they replaced my garbage disposal as well. So I’m very pleased.

Leak in pipe at water heater plus pump. He was very knowledgeable and did the work in a very clean and professional manner.

I have needed 3 minor warranty repairs and my response from the Choice service people has been outstanding. I am truly satisfied with my experience with Choice Home Warranty and would highly recommend their service.

My microwave and my garbage disposal both broke at the same time. They were both replaced by CHW without any problem. I called CHW in the morning and a repair company called me the same day. I was very pleased. I have recommended CHW to several neighbors.

I put in a claim for air conditioner problems. First, I was told a tech would be in contact within a few hours. No one called. It was 110 degree, I am disabled and have another severely disabled person in the home. I called back, was told that no techs in my area. I asked to speak to supervisor, was told they would check into it. Finally someone called, stated it would be 3 more days until he could come out. Then another company called and he came that same day. Found out a part within a part was not working properly. Called Choice Home. Said it would have to go into review another 48 hours. Was informed that the part is not covered so they would not fix. Said it's unusual for this to go out and so they would not cover it. I called the manufacturer. They said it could happen. The compressor was 12 years old, but Choice says it does not matter the age of unit. Because it was going to cost more than their limit I would have to incur the difference.

My garbage disposal was on the fritz and for my service call fee, I got a BRAND NEW disposal, better than what I previously had! The tech was awesome and friendly, and he worked very fast to get the job completed. Wonderful! Even the tech told me how great Choice Home Warranty was to be contracted with.

Had a claim on air conditioner called in and within 30 mins was given a contact who I called and made appt. for next day and work was completed on first call. Was very pleased with how fast all was taken care of.

I have two contracts with CHW because of the outstanding customer service and the qualified contractors. I have recently experienced my first denied claim and I am still unclear of the true reason for the denial. The contract clearly states the item should have been covered. At this point, I don’t know if I will renew my contract with them.

From start to finish, Choice Home Warranty was there for me. From the friendly customer service to the contractors, everyone was just great. Thanks, Choice Home Warranty, for being there when we needed you.

My washer failed and wouldn't spin or drain. I called CHW and reported the problem. They dispatched a repair company. Adobe Appliance came out, repaired the problem and life was once again great. I was impressed with the followup on both CHW's part and on the part of Adobe Appliance. Recommend CHW to everyone.

We have had CHW for a while now and have had a couple of occasions where we needed repairs done. Both times, the appointments were scheduled quickly. The technicians were courteous and arrived promptly, and the work done resolved the problems. The monthly fee is a reasonable amount to pay for the peace of mind it provides knowing that we will not be stuck with a huge unexpected repair bill if something breaks.

I called CHW and they had a repairman there to fix it. It was decided it wasn't worth fixing so CHW gave me $300 towards a new washer. I'd say this warranty program was definitely worth purchasing.

When submitting a claim it was handled fast and professionally. By having Choice Home Warranty it has helped my family by having to pay deductible and not having to spend hundreds of dollars for repairs or replacement. Thanks.

Over 6 times, techs were out to repair my dryer. In the end, I was told did not cover drum being broken. Well one of the techs broke the drum and taped it up. Supervisor denied claim and has earned my high disapproval for this company. I cancelled my 3-year plan but all my money (paid upfront) was not returned.

Choice Warranty is the best company I have ever been with. I'm going on my 3rd year with this company and I'm very happy. It's very affordable and customer service is excellent. I have recommended to all of my friends and family that are looking for a home warranty. Thank you Choice Warranty :)

I want more than anyone to be fair. One company said they would come out on a Sat. Can you believe a Sat.? Really, yes. No show, no show, no phone call. You called another co. Really nice guy. Be out @ 10:00. Monday. Really. Great. No come, no call. The service is really great. Washer works just as well as it did before it wasn't fixed. It runs on one cycle. Like it or not. Great service, want the iPad real bad. Almost as much as I want my washer fixed, maybe I want the tablet. It MIGHT work. If anyone reads this, tell me the secret to your taking my money for a contract and not providing service, do I win the tablet?????

I recently called out about my toilet dripping. In a matter of 5-10 minutes, I had the plumber's contact information. The customer service representative answered all my questions since I had never had a service call before. Well worth the money spent.

Last year, CHW helped a lot. I got my Garage Door Repaired, and My stove repaired when they had problems. This past year, when I have needed this service the most, twice I was denied due to exemptions that really are common and should be covered. Come to find out if I had stayed with AHS they would have been. My furnace went out with a bad bearing that should have been covered, but the tech said I had a bad heat exchanger, then exempted any repair, and this was not covered due to lack of maintenance, though I change filters monthly, and keep it clean, and I was checked a year prior during a repair AHS covered on the Air Conditioner.

It was a great experience with Choice Home Warranty. They did everything I needed them to do and they came fast and got it done, everything. I would recommend them.

I have been speaking with Choice Home Warranty on and off on the internet and I like the price, the payment when they came out, where it was $45. It was a whole lot better than what I had. And the other people that I had were giving me real bad service. So I had decided to try somebody else. The experience when submitting a claim was fine. It was excellent. They were real courteous. They called us back on time. I didn’t have to stay on the line long. I was real pleased.

Actually, I do a lot of research before I make any type of decision to get a service provider and based on different reviews, Choice Home Warranty had the best reviews. I’ve been with them for two years now and I’ve never had any issues. It’s solidified my loyalty to the company. I’ve only had to submit two claims but they were very seamless. They had great customer service. The providers were dispatched very quickly and I’ve never had a problem with filing a claim nor with any of the service providers. I give them a 5. I’ve already recommended them several times.

Very prompt and the follow-up was great. John ** helped me afterwards on the telephone. Great customer service!

This is the second year I have CHW. So far I've called them two times to fix my pool pump. They were prompt and fixed with my satisfaction.

As a single mom, having a warranty with CHW gives me a little peace of mind. I always tell people they need a home warranty!

I am very mad at the plumbing company that was sent to my home and he said I needed new faucets and a new picket outside to the main. I was quoted a price of $1,300. I paid my $45.00 service fee plus my $340 yearly fee and when I found this out, I said forget it. Then they told me that the valve is not covered when my contract says it is. So I took matters into my own hands, went to Home Depot got the valve puller and pulled Moen valve out myself and replaced them in both baths as total cost to me was $50 and the valve puller was $13.00. So please, when people are sent to my home or anyone else, be sure they know what they’re doing because my $45 is a lot of money to me. Plus I had no damn hot water!!! Plus I told them I have a sick 84-year old mom living with me and I need hot water!!! So they took my money and ran!!!

CHW sent a company to my house to replace my sump pump. Well 10 months later, my basement has 2 feet of standing water due to the sump pump's mild function. I have called CHW and the contractor company they sent over 1000 times in one weekend. CHW tells me to get my own contractor and have it replaced and they will reimburse me. Well my contractor tell mes the company that replaces it did it wrong so I called CHW so I can get reimbursed and they tell me they can't because my sump pump wasn't serviced correctly when they sent the company over.

Tech. was very knowledgeable and accurate with his diagnosis and took no time in making repairs because I had an appointment with not a lot of time to waste. And he was in & out in under average time. I was very satisfied.

The gentleman repair the washing machine were very prompt and they were very good and gentlemen and fixed the washing machine. It's working fine.

I called in about a dysfunctional old garbage disposal that was spraying water underneath my sink. When the service man arrived, he had a new disposal in place in no time. A friend was visiting me for lunch and she was so amazed at the quick, efficient service that she wanted all the Choice Home Warranty information and called them as soon as she got home. Nothing sells like service!

Toilet and kitchen sink stopped draining. Plumbing tech was professional and effective.

There was a problem with the clothes washer at my rental property in Somers, NY. CHW handled the problem quickly. The repair company was very courteous and the communication was great. This was very important since I am 3000 miles away.

We were very pleased with the response time and the quality of the workmanship. The guy who came to service our hot water heater knew his trade inside and out plus he had a wonderful sense of humor. The stove repairman was meticulous and did a great job too. I'm going to renew my coverage at the end of the year. It was so nice not having to do the repairs myself!!

I have left a review already but all I can say is just today I call for a appointment for my refrigerator and in a matter of minutes my request was sent in. They left me an email on who was going to work on my refrigerator. I am so pleased with the company. Thank you again.

When my washing machine repair was needed and the first service man lingered too long, I called Choice and told them what happened. They immediately remedied the situation and had a top of the line company repair my machine. Kudos to Choice Warranty!

So far, I have been very satisfied with the service I have received, and the contractors I have met were very professional.

The customer service reps are extremely nice and the techs are reliable. I wish more was covered.

On the two occasions, I had to use CHW. The contractors were timely and courteous and did a great job.

Very responsive especially when I am dealing with a contractor who is not working out well. Have Choice for both of my properties.

Good afternoon. My name is Lloyd ** and I had the misfortune of having my air conditioning system break down during the month of July! The heat was unbelievable. To that end, I had my home warranty which I was able to take advantage of, and thankfully save me LOTS of money in repair costs. The initial technician was useless, but Choice Home Warranty was efficient in finding a second and viable alternative to come out, fix the unit, and get my family out of the heat and into the cool and comfort we desperately sought. My level of satisfaction was off the charts and given my initial experience, I believe that any future issue will be resolved with both swiftly and professionally. Thank you.

We are very pleased with our a/c repair. Great technician.

I could not be more pleased. The service person arrived promptly, did the work efficiently, and left with everything working properly.

I was pleased with the service I received when I called Choice Home Warranty and the contractor they sent out was very polite and professional and did a wonderful job repairing my leak.

I have had Choice Home Warranty on all of my three properties and I can truly say that whenever a situation occurred for service, CHW was "right on the email"! They were always courteous, helpful and efficient and handled any questions that I had in an orderly and professional way. I have recommended them to many people. As a Real Estate Broker and Notary Public, I am in contact with many people during the week and I tell them how completely satisfied I am. I had the "other" company but service and speed was bad. I found CHW online and am extremely happy and proud to be on their customer list. Job well done!

Just called today for my refrigerator and 20 minutes a service man called. Great company that's all I can say. I will never change companies. They are great.

I have been using CHW for my home warranty needs for the later part of 5 years or more. To date, I have no complaints about the service their very skilled and trained service men provides and the efficiency of CHW responding to my repair requests. If at all, I did not have CHW, I would be "able to find myself".. Keep up the good work and continue to thrive for the best in Home Warranty/Repair Service.

We'd purchased a six year warranty about a year ago but Choice did not provide a good customer service in handling our claims after working with us on our very first claim. They always pushed back on our claims despite their guarantee of fixing any appliance in the home regardless of the age. This happened to us on three different occasions and we finally canceled our membership and they even gave us hard time and did not provide full refund (prorated) as agreed to in our contract. We are not happy with their service.

When I signed up for Choice Home Warranty back in February 2013, I paid for the whole year up front so I wouldn't have worry about that payment the rest of the year. Since they only covered 1 refrigerator per household and I had 2 of them, I paid extra to have them both covered in case anything happened to any of them.

Your contract clearly states you cover Pool Heaters and pumps. Following that up with an exclusion of heat pumps is confusing, underhanded and cheap. I have been pleased with your service of my home A/C and refrigerator, but this last issue is really underhanded.

I submitted a claim on 09/11/2013 to have my dryer repaired. Over heating and could not use it. AS of today 10/14/2013. Yes, 33 days and I still have no dryer. I was advised that it may be another 30 days before I get a check to apply towards a new one. The reason it was not repaired (required a thermostat) is due to the fact that CHW has the worst, incompetent, useless contractors in this area. When MY contract is up I will find another warranty company and suggest you do the same.

We purchased this warranty on our home about a year after buying it. We were told by the seller of the policy that outside pipe lines were covered under any damage (ex. if it collapses, etc.). This was the main reason we purchased it because that is a big cost to replace/fix and it was an older home with original piping. We called today due to a collapsed pipe and a root through the pipe and they told us it was not covered. I told them that is not what we were originally told and that they shouldn't tell people what they want to hear just to make a sale. I immediately cancelled our policy and am very angry. The person on the phone was rude and did not sympathize with us or the situation at all.

Pricing was the reason why we chose Choice Home Warranty. The experience with the claims representative has been great actually. When I submit a claim, they get right on it and about 2 hours later, you will get an email or a phone call from the company that’s going to fix the product. So it’s been great. As soon as I tell them what appliance was wrong, they would let me know that they would contact the technician and then the technician would get hold of me in a short period of time. Great people, great business.

I had one that came with my home. I bought my home and then I just wasn’t really satisfied with them that much and they kept going up on their rates whenever you have a problem. It used to be $45, then went to $50, then went to $75. So I decided not to use them anymore.

The tech was very knowledgeable and fixed my problem. Plus took the time to see that some things were not properly secured from the last time I had this oven serviced. He was very professional, and polite. Overall I was very Pleased with this service.

I have heard of them and I have had several houses and at least one of them probably had a Choice Home Warranty. I’ve used them a couple of times, I think, over that period of time. When I had submitted a claim, they came out, they did what they were supposed to do, and they left. As far as I know, they did a good job. I can’t say anything bad about them. Interaction with the claims representative went all right. She set us up to have somebody come out and they did come out the next day. The one thing that I was kind of confused about over was that I wasn’t really 100% sure if the guy that they were going to send up was going to call me or if I needed to call them. They didn’t make that real clear at the onset but I found out later on that they did try and call me that next morning. They pretty much did the job.

The primary driver why I chose Choice Home Warranty was probably the cost. The experience when submitting a claim depends on what agent you get and what time of the day you’re calling. Sometimes, they’re good. Sometimes, they’re bad. I don’t know yet if I’m happy with Choice. They’re not as responsive as I would have liked. And the coverage, they make it out to be more than what it really is and it wasn’t.

I chose Choice Home Warranty because they were less money. I’ve only had one claim and it was fine. I sent them out the emails and the guy came out the day after I asked for service on an air conditioner and I paid him his 40 bucks. That was it. I frankly didn’t know what to expect because I dealt with another warranty company for many years and they just priced themselves out of the market. So I didn’t know really what I was going to run into with Choice, but I had no problem. So I don’t have any complaints.

I called Choice Home Warranty on Oct 6, 2013 for a non cooling AC. They sent two different contractors for the evaluation, one for second opinion. Both of them informed me that the outside unit needed replacement. Never heard back from Choice, so I called today (Oct 11 2013) and I was informed that the repair was denied because of "pre-existing conditions".

I didn’t know about any home warranty provider until I got an email from Choice Home Warranty. They were phenomenal when I submitted a claim. They’re very courteous when they’re on the phone. And the people that they have sent out here have been A, number one, first quality. I’m happy with them. As a matter of fact, we added our mobile home down in the Rio Grande Valley.

Our AC needed servicing. Their contractor would not come out. I called CHW and was advised to call my own technician but that we would need a service authorization. Our tech came out. My husband talked to a representative of CHW and was told the bill was too much. My husband disagreed and the CHW representative okayed the extra charges. After a 30 day wait, we received a reimbursement check for $200 less than what was agreed upon. I called CHW and was told that we okayed the lesser reimbursement. I want proof. And I also wish I could cancel my service contract and get the rest of my money back. This company has awful service.

I only went with this company due to the many emails and postal mailings I got from them and it was about $10 cheaper per month than my previous policy. There was one item that was specifically excluded from the old policy so I called and explained that I wanted to become a customer and asked about the excluded appliance. I was assured by CHW that is was indeed covered and that I could start my coverage immediately. So I switched. COLOR ME STUPID!!!! I paid extra for the pool but when the pump motor went, it wasn't covered due to some dumb reason that was so far out there that we just paid for it ourselves.

It was mainly because of the price that I chose Choice Home Warranty. They were a lot better. I was a little hesitant in the beginning and I didn’t use it for about a year and a half. And then when I did use it, I was very, very pleased. The experience when I submitted a claim was great. I have two air conditionings. That afternoon, I had taken my wife to the doctor. I called him then he had this guy call me and he was concerned because I didn’t have any AC. I said, “No. I have another thing and that’s not the major part of the house.” He came out the next morning. They gave me a range and they came towards the end of this range. But that’s fine. And they went right to the problem, they knew what they were doing, and I was very pleased.

The last claim we made with Choice Home Warranty was no problem. The claims rep was courteous and answered all my questions. I give them a 4. In summary, the response was quick and resulted in damaged product being replaced.

I can’t remember how I got to Choice Home Warranty. I know it was on the web. I think they were just the first people that called back. And then we just started negotiating prices and they kept coming down and down. We’ve submitted three claims. All three times, we’ve gotten the numbers right away. There was only one time we had a problem. They gave us the name of a plumber and we called him and he gave us the runaround saying he hadn’t gotten the paperwork yet. In the end, it turned out he didn’t want to work for them anymore. So he was just lying.

I had purchased an oven thermometer because I believed my oven was not reaching selected baking temperature. I called Choice and an appointment was set up quickly. The technician came out and verified that the store bought oven thermometer was not true and my oven was entirely accurate. I love the immediate response Choice has and the contractors they actually use are prompt, respectful and friendly.

Called for service on my HVAC unit because sometimes it didn't seem to be working properly. It took 3 days to get a repairman to look at it. Choice then emailed me and requested that I call their office. The representative that I spoke with put me on hold for quite some time and proceeded to tell me that my claim was denied because the serviceman said I had 3 units and that it did not just stop working and my coverage had only been in effect for 4 days when I called for service! To start with, I have only 2 units which I disclosed at the time of purchasing my policy and like I told her the unit still works. I just noticed it wasn't working the way it had in the past. Due to a choice word from me she terminated the call. I spoke with the service tech and he said they told him they were denying the claim because I had coverage for less than 30 days and they didn't feel it just quit working. I am asking for a full refund and will not recommend this company to anyone. The service tech by the way told me that they were going to stop doing business with Choice Home warranty because they deny most claims and are not honest about the information given from the service techs.

I have been extremely pleased with the service that I have received through Choice Home Warranty. I have had to use this service several times in the last year and each time they were excellent. They contacted service people immediately and they were out to repair my appliances quickly. I find this service invaluable!!!

It's been couple of years with CHW and I found it's the best company giving the good quality and on time services in very, very reasonable prices.

Called and repair person was out within a day. He was very polite and did the repair quickly. Washer is working perfect. Great experience with Choice.

Prompt response from customer who identified service contractor for next day service. Service contractor contacted me and scheduled same day service. Problem identified and repaired. Contractor was professional and provided great service!

We discovered that our A/C unit was leaking water all over our basement during a very hot week this summer. This was during the weekend so we had to wait until Monday for service which we weren't too happy about. However, we received a call from our assigned service provider first thing on Monday and they came just when they said they would. Once they discovered the problem, they promptly took care of it. They were very polite and efficient and we were quite happy with the service. They also gave us some great advice on making our unit last longer which we have been careful to follow.

I returned to our apartment and when we tried to dry the laundry our dryer was tumbling but not drying. I called Choice Home Warranty and followed the instructions, leave name, phone number and problem and someone will contact you. I thought "here we go"... but within one hour I received a return call and a licensed dryer service company was identified. This company set up a service appointment that same week. It was determined that the motor needed to be replaced; Choice Home Warranty needed to approve the repair and did so within five days. The motor was ordered and installed one week later. I paid the co-payment amount that I was told when I signed my contract with Choice Home Warranty, not a penny more for this replacement of the motor... I am satisfied and have two contracts with Choice for both my homes and will renew when the first year is up.

I had returned from out of town only to find my A/C out. I called Friday evening but was not able to get a technician out until the next day on Saturday. I was to pay upfront for all charges with being told I may file for reimbursement up to $100. I paid out of pocket $247 and to date have not received any reimbursement. The representative was helpful at the time of my call and the repair company was very good.

Had another home warranty company prior to this one - they had sent a repairman (after 3 days) to do a repair that took him 2 visits to complete. Of course the AC broke again within 2 months. By then we had Choice and the repair was completed perfectly in 2 days. No trouble since!