Choice Home Warranty Reviews

They were the best when it came to serving my dyer. They were on time, and had it done fast.

I had a wonderful experience, and it was fast service, thank you.

The company that was sent out to repair my heater was fast and to the point. He was only at my home for 15 minutes which did not require me to have to take off work long. Excellent job!!!!!

Everyone was so nice and helpful. I was really grateful that they made this so simple and took care of everything for me. Moving to a new area it is always stressful trying to find service providers and Choice removed all that stress.

I have Fidelity Warranty here in California. I went with Choice Home Warranty by what I saw online on what they were about. Each experience of submitting a claim with them has been different. It's an up and down thing, mostly positive. The most recent one last month was an issue with one of the companies. As a matter fact, last week, another issue at the second location arose and the tenant told my property manager, “Don't send the other company out again.” When I called the warranty company, Choice said that they no longer use them so obviously something was in the mix.

Our experience with Choice was all fine. We didn’t have any problems. There was one female from Rhode Lake who took care of the claim, no difficulties. We are pleased with our experience. I have recommended them to friends who have also tried the company.

Found dispatch very professional, and scheduling prompt techs truck was clean, and he was professional.

Furnace fan motor was faulty and did not ignite furnace. No heat in house. Called CHW and was assigned a contractor. He call a few hours after the service call and was at my home the next morning, Sunday, November 24, 2013. CHW approved the part that had to be replaced on Monday and it was installed on Tuesday, November 26, 2013. The contractor was knowledgeable, professional, and courteous. Happy to be a CHW subscriber. I am new to CHW coming from another service company. I have no regrets changing.

The electrician came on Sunday and fixed the problem in no time at all. It was a great experience. His name is Mike ** and his company is Fairview electric co. inc.. I really like this man's work habits.. thank you again.

I was very happy with the service. Paid my service call and they fixed my problem fast and easy.

I was pleased at the quick response to my repair needs. The repair company referred to me was awesome. My washer was in bad shape and the repair cost was extensive, so I was offered to have it repaired or get it replaced. I took the replacement offer which was good enough to get a new one. Overall, the experience was pleasing, notifications from Choice Home Warranty were quick and clear. I would highly recommend Choice Home Warranty to family and friends.

Outside unit was making a huge noise when the heat shut off.

I recently requested a furnace repair and the service was prompt, friendly and flawless! Thanks for the quick turn-around!

Real fast Service rep, and service was within 24 hours of contact with Service Person. Service was on time and the job done at the time of schedule. Could not ask for better. Thank you Home Warranty Service.

My kitchen sink backed up and I called Choice Home Warranty on Friday and had a plumber out on Monday. He and his helper were very courteous and efficient and explained the problem thoroughly. I used to have another home warranty company but Choice Home Warranty really is the best one I've come across.

Everything’s been great with Choice Home Warranty. The past few times that I’ve gotten them - I didn’t have them that long, I was with another company - they were okay. The other company were a lot more money and then I went with Choice. Every time I use them, I was so excited because they send the right people, and there were some big jobs here. I was really extremely satisfied! I’ve been very happy with them and there’s absolutely nothing I can complain about.

The company that came out did an excellent job and very quickly and professionally. Was very happy with the repair and the service...

You had the service man out here at their earliest date. He said the parts probably couldn't be found as the stove was about 18 yrs. old. You said you would send me a check towards the cost of a new stove.

I read a little bit about Choice Home Warranty on the internet. And lo and behold, I got an email. And I thought about it and said, “Well I think these guys have a direct line to people that read their stuff. I got the email with a phone number and called.” They were actually better than the other one was, and I was paying a little bit more money. I inquired a little bit more and then called a second time. And then I spoke to another guy and he explained to me everything in depth. And he was very pushy. I had to tell him, “Listen, please, just relax a little bit. I like the way you are explaining things to me” and I explained to him how I was disabled a little bit. I had a stroke in ’11 and have been going down in health from that point on. He apologized and explained to me a little bit more slower, “You need to do this and do that.” And at the end of our conversation, which took about 30 to 40 minutes, I signed up with Choice.

I first heard about Choice Home Warranty through my realtor. He referred them to me. The reason why I chose them over a different home warranty provider is because of the monthly - you just pay it every month automatic from your account. I recently used them and they were great. The claims representative was courteous and was able to answer my questions. I didn’t have any trouble at all. It’s just excellent service!

The technician was polite, professional, and well trained. He examined our unit and fixed our problem immediately.

Very good service from Choice Warranty. Great communication on how our service request went.

I recently had a problem with my dishwasher not working. I submitted a claim and almost immediately had a technician assigned to the case along with a number to contact them. They called within hours, and an appointment was made and the dishwasher was fixed after the parts were ordered. It went extremely smooth. I would recommend their service.

Technician was very professional and accommodated my schedule which was great.

My Hot Water Heater was running water out of the pressure relief pipe. The floor was flooded so I called Choice Home Warranty and they immediately contacted the company that handles their repairs with my problem. They called me within the hour to set up a time to come and fix it. I am very pleased with the service I received and the caring attitude Choice has with the customer. Thank you, Choice. I'm glad I chose you for my home warranty.

The experience when I submitted a claim was good. It was very nice. The only incident we had was they had to repair the dryer, and that’s just very well, but they had to replace the washer. And their system is once they approve the claim for the washer to be approved after the repairman came out, they said it would take 30 days to get the check. So they approved it on October 16 and we’re looking for the check now because I called them and they told me they mailed it Friday. So we haven’t gotten it yet. And the washer is not usable.

Quick response and hassle-free, I would recommend Choice Home Warranty to a friend.

Our washer stopped working so we called Choice Home Warranty. They emailed me that night with the name of the repair service and their number so I could schedule a repair. The repairman came the next day and diagnosed my machine. He had to order parts so the job isn't complete yet but so far everything has been great.

Contractor came out, got on the roof, found the leak and immediately told me how it got there and fixed it.

I just called Home Choice Warranty regarding my door garage problem. The action is so fast. Love the service.

My Garbage disposal went out, called to make a claim and they came out the next day and replace my old one with a new one! This is what you call a great company, what they say is what they do. Would recommend this to anyone!

After calling Choice Warranty, I was given a plumbing company and case #. The company called the following day and came out that day. The service person was very professional and got the problem cleared up.

I was looking for a home warranty for a rental property and Choice Home Warranty happens to offer more for the price and that’s why I decided to go with it. The claims process was pretty good. I’m okay with that. I was told that I was going to get a check for $188 and that was like 3 weeks ago. I have not seen that. Still waiting on that one. It was concerning a microwave and they couldn’t repair it because of the year of the microwave. But otherwise, the experience has been good.

Efficiency, promptness… Everything went well during the claims process - excellent, no problem.

My service call yesterday just proved that I am so thankful that switched to Choice Home Warranty from a more expensive company. Cooks Plumbing Service arrived at the agreed time. The technician diagnosed the problem immediately-called for approval and within 20 mins. my problem was solved. You can’t ask for better service than this. I highly recommend Choice Home Warranty for your home repair needs.

The communication between consumer, Choice, and technician could be better. Too much phone tag. Work and professionalism was great.

It took two men to lift my built in oven out to fix the pilot light. They worked very hard. They were very professional. I would not hesitate to call them again.

I switched to Choice about a couple of months ago from First American Home Warranty. I have already noticed a big improvement in service and expediency. Phone calls are answered promptly and it doesn't take forever to speak with a representative. Representatives are very friendly and work hard to get service done as quickly as possible. So far so good.

Rudd plumbers did a great job, but I was a bit frustrated trying to get customer service to listen.

Unit was not cooling. Called on a Sunday and a technician was here Monday afternoon. We were cool Monday night.

Choice was great and on the ball. I was sort of disappointed in the repair man at first but the second time he seemed to be much better and did the work great. Thank you so much for your great and friendly help.

Very happy with Choice Home Warranty. I called and told them of my problems. I received a email very quickly. They found contractors locally that could come and check out our problem. Parts were ordered immediately for the dishwasher. The contractor was back within a couple of days and installed a new motor. Our garbage disposal was looked at. Contractor said we needed a new one. The contractor was approved to install a new one and installed the same day. So we were very happy with the quality of service and the great communication. We recommend Choice Home Warranty. You will not be sorry, we weren't.

HMS was provided to us by the seller of our home for the first year. We used them once and they were okay. When we went to renew for the second year, we found out they were the among most expensive company out there and the "co pay" for their service was among the highest. So we shopped around and found a cheaper warranty service. Then our central air stopped working and we called for service. They asked for our annual maintenance paperwork for the AC. If we could prove we had someone check our AC within the last year they would repair it.

Our refrigerator quit cooling on Friday night! I called immediately and by Saturday morning I had a local number to call. The local number did not do weekend service-- which I expected -- but I had a call Monday morning and an appointment by noon that day. The part had to be ordered, but was installed Tuesday before 5 p.m. During this time I had several calls from Choice Home Warranty and the local service provider.

Within two hours of my phone call a plumber was sent out and completed the job as well as helping me with another concern that I had. Very satisfied and very pleased.

Great customer service and a fast response. Greatly appreciate all the help that was given. Very satisfied.

I was told when the repairman come out that the parts for my washer were on back order and would take 7-10 days. After a couple of days I called Choice customer service and explained, I was told 7-10 days was unacceptable. They went online while I was on the phone, found the part and said I would be taken care in the next day. I really appreciate their concern. Thank you.

I am very satisfied with the customer service, their process and in last with the repair facility. I definitely recommend it to my friends and family.

It was a very cold night, fell down to 30 degrees. Our upstairs heater would not turn on and the downstairs kept turning off. We called Choice Home Warranty and explained our situation. Within 30 minutes we had a heater company call us to schedule an appointment. They came out the next day, fixed the situation, paid them the $45, and all is good now. We are all warm and happy. Thanks.

My washing machine stopped working because of a motor malfunction. The service I received was prompt and fast.

Very satisfied with the person who answered my call...she was very helpful and said the contractor would be contacting me as soon as possible. Gary's Maintenance contacted me and scheduled a service call...he called Monday morning and asked if he could come in 30 minutes. I was elated as the air conditioning was not working, and even in November, the temperature in the house had reached 85 degrees. When he arrived, he immediately located the problem, (capacitor not working) and replaced the part and was through in 25 minutes. He was very professional, thorough and knowledgeable. I really appreciate the quick and friendly response from both the lady at Choice customer service and Gary. Thanks...

Used them twice and the first time was very tedious and they dropped the ball at the onset but the 2nd time went very well.

I used to have another warranty. I read up this ad on the internet and started covering mostly every appliance in my house so I decided to give Choice Home Warranty a try and so far I’m pretty happy with them. Great service! Submitting a claim is pretty easy. They have over the internet or the phone. Either one is pretty easy. I’ve been trying to recommend CHW to my family but they just won’t listen…

My first experience was the best. The gentlemen were very professional. I will refer my friends to Choice Home Warranty. Hassle free from customer service, timely and efficient service. One of the coldest nights and I was given heat. I am a new customer and I was treated as though I've been with the company for a while. Thanks again for great service.

We have used CHW about 4 times since we joined, and each time we have been very pleased with their service.

When I called CHW, the customer service reps each time were very knowledgeable and professional. I received prompt appt. The service tech who performed repair was professional, knowledgeable and knew exactly what the problem was. I am thankful that I switched to CHW and 100% recommend them.

I am not unsatisfied with Home Warranty but the heating people you contracted with they arrived around 3:30pm. after giving me a window of 10am until 12 noon. They called around 2:45 to tell me he was on his way. He was very polite; however, he installed a new thermostat and put it up on the wall crooked. Even I, a total nonprofessional, use a level when hanging something on the wall. Well, you asked.

I never had any problems with Choice whenever I make a claim. Their customer service reps are very friendly. No questions asked, and they take care of the problem.

I switched to Choice Warranty because of their low cost 4-plex insurance and low service call fees compared to other home warranty coverage. I continued with my previous insurance company for two months as I had my concerns with Choice Warranty coverage. I think I made the best decision by switching over to Choice because of their expeditious and reliable services. To date, I have used them for multiple times and have had no problems. Most of the problems were resolved without any issues.

I have Choice Home warranty. A service man came out to check my central heating unit. They rejected the claim because they say it wasn't properly maintain. The electronic circuit board is acting up. I want to know how do you maintain a circuit board. I think they didn't want to pay.

I have had Choice on my home in Anthem for only a few months but have had the opportunity to make two claims during that time. Both were handled fast and efficiently. On the call for repair on our pool pump, the assigned service provider was contacted within a couple of hours, scheduled the visit, rebuilt the pump and reinstalled it within seven days. I am extremely happy with the response from Choice Home Warranty.

T & P Plumbing very gracious and repaired toilet in the main bathroom. They were very prompt in responding to my situation.

I just stumbled upon this company through something in my computer and ended up choosing CHW over the others because of the price. I have multiple properties and CHW gave me a group rate. I thought other warranty companies had not offered that to me…

I had American Home Shield then Choice Home emailed me so I called them up. They provided the same insurance and it was less expensive so I made the switch. I’ve had them for 3 and a half years and I haven’t used it the first year and then my furnace went out. The company that was sent out didn’t quite fix it correct so I called them back and they said that their ticket is already closed, that I have to call Choice again, which I did, and they never called back or never came (the subcontractor) to fix the furnace - they didn’t follow through. When I called Choice, that was great. But it’s from the technician to my house, that’s where the ball gets dropped. Clerical is good but subcontractors aren’t the best.

I went online and some folks had given some good testimonials about Choice Warranty. And I did a comparative analysis and Choice was picked… It’s kind of funny because I had the Choice Home Warranty only for about a month and my air conditioner at my home went out. In Florida, you can’t survive without an air conditioner more than a day. My wife was passing out, called up Choice. That following Monday, they came out to the house, had a repairman fix the problem. The system went down a second time while he was standing there. He fixed the second problem and all was good. Their services have been great. The responsiveness has been good and quality of work has been good also. They were excellent! I would recommend it to a friend.

I had an excellent experience with every aspect of my claim and would heartily recommend your company to all that ask me about home warranty. In this day and time it is a breath of fresh air to be handled professionally while making me feel a part of your family. I commend your entire staff. I apologize for not being able to provide photos of the quality of your service technician.

Having been a customer of CHW for over a couple of years I have used them a few times. Overall my experience has been okay, but my recent experience was noteworthy. I had a water leak and the company that was originally assigned could not respond for over three days. Keep in mind my water was totally shut off. I contacted CHW and they re-assigned my claim to another company. What a joy! This businessman was in all respects the epitome of a proactive businessman. He surveyed my problem, fixed it despite his attempts to get approval from CHW. He left me feeling as if I was important to him and CHW. His standards were high and noteworthy in all respects. Because of his service he reinstalled my continued confidence in CHW. Should anyone in my area need a plumber, request The Burkhalter Plumbing Company, he is an excellent representative for Choice Home Warranty.

I had a water leak under my house. The plumber made contact the night before where I was able to have a conversation re: the service call. He gave me an approx. time of arrival and arrived well within the time frame he indicated. He contacted me again when he was on his way which I appreciated. We could not find the problem at first but he patiently inspected everything until we located the issue. He was very friendly, respectful and informative about what he had found. He fixed the problem promptly and cleaned his mess up leaving no sign he was there. I would definitely use H. Core Plumbing again if needed. Tom, the technician, was great and took time to diagnose the issue properly and make the necessary repairs. I have been double checking the ground for water and am happy to report all is dry.

We contacted Choice Warranty to have a built in microwave repaired at our home. The microwave was only working intermittently. The repairman was timely, knowledgeable, and took care of the problem on his first visit. One of the main modules had to be replaced and he was able to fix it right away. Not only that but we didn't have to incur any additional charge beyond the initial service charge. We were pleased to have such prompt, friendly, helpful service. We would definitely recommend Choice Warranty to our friends and family. Thanks!

We were with Home Shield and they had raised their price to $85 per callout. I was contacted by Choice Home and they said that I would only have to pay $45 so I got in. However the second time submitting a claim was not so good. The first time, it was okay, except I think that maybe their customer service needs to be trained a little more because of the simple fact one doesn’t know what the other one’s doing. When you call in to file a claim, the problem is that it doesn’t necessarily immediately go to where it needs to be. That’s one thing that Home Shield did. And then, within a certain amount of time, you got a call back.

I have had to use CHW's service several times and I am extremely pleased with the contractors they use. They are clean, neat, courteous and very knowledgeable. I would not own a home without their service after my experiences. I have recommended them to 5 friends.

My rental tenant contacted me about the clogged drain problem and I mentioned the home warranty program that I had on this property (I have your warranty protection on all of my properties). I gave him the necessary information and he contacted you regarding the problem. In a very short period he was put in contact with a local plumbing company. The service call was scheduled and the problem was resolved. Thank you!!

I was Happy With The Service I got. But Was A Little Worry When The Repair Man Called The Service In And You Want To Say It Could Pre Expecting.

I recently, at the beginning of 2013, switched to Choice Home Warranty from another company. I could not have chosen a better company. Their pricing is very reasonable and fair. Their customer service is very good & called the repair company ASAP. Choice is very different than the other company we used, they follow-up with you on your repairs & make sure everything is okay. I would refer them to anyone.

The warranty team was very nice and made my claim quickly. The service person came out at the scheduled time, he inspected the dishwasher and found a couple problems we were unaware of. The warranty team contacted us and let us know that the dishwasher was not worth repairing and offered a fair price. Our check will be provided within 30 days. I was happy.

Choice emailed me and I phoned them back... They were really polite so I thought I’m going to go with it. I never, never had a home insurance before. We had one claim... It was a glass door opener. First of all I didn’t even know it was on my policy until I was told it was. So I called them and they sent a person out and he fixed it. I paid him my $45 and everybody was happy. My interaction with the claims rep was perfect.They were courteous and able to answer my questions. I would definitely recommend them.

I heard about Choice Home Warranty through a friend of the family, and they didn’t have any problems with it so I chose them. But I’m kind of disappointed. I was unhappy/happy with the claim because when I did purchase the warranty, he said they will replace the unit, if it’s covered. The range top microwave is not working. But they will give me the minimum money, which I wasn’t happy about. They offered me $165. It’s hard for me to find something similar to that for $165. I told them about it a couple of times, but they did not do anything.

This company is great! I had a sewer back up into my toilet and spilled water into out bathroom. Called and reported the problem, within hours a plumber was at my home and took care of the problem. I would recommend this company to anyone. You can't go wrong.

All you hard working consumers out there please take my advice concerning Choice Home Warranty seriously. Don't Do It! Don't Do It! Shortly after contracting with this company my covered air condition failed. I paid the $60.00 for their repairman to come out and diagnosed the problem (who only looked at the unit an immediately assessed that system had a leak). No Kidding! CHW then required I provide receipts for maintenance upkeep and I did. They then requested that I have a leak test performed to determine where the unit was leaking (leak test not covered by CHW). Therefore, a paid another repairman to perform a leak test then provided the service order to CHW. I never heard from CHW so I called and eventually was told my a/c was not covered. CHW wants your money and careless about repairing your contracted items. Don't Do It! Don't Do It!

I phoned Home Choice Warranty in the evening about 9pm. The service rep was very courteous and concerned. He gave me all pertinent information and assured me it would be taken care of the next day. Which was fine. I placed a container under the sink to catch the leaking water run. In the morning Home Choice contacted me as soon as they contracted with a plumber. He was kind to come before noon. He replaced the unit properly and made sure there was no longer any leakage. It has been fine since. I really appreciate the prompt service and the high level of competency to get the job well done. Thank you so very much.

Furnace stopped working. We had no heat in the house. I called Choice and was assigned a company for repair. From the time of my phone call to the time I received help, a representative called to let me know they scheduled a tech in my home that afternoon and we had heat that night. What a pleasant experience for us and we are thrilled with our first experience with the company.

We made a request for repair service for our clothes dryer through Choice Home Warranty. The call to customer service was a great experience. The customer service rep was very helpful and responded quickly to set up a service center to schedule an appointment to make the necessary repairs. The service tech arrived as scheduled and made the necessary repairs to get our appliance back in service. Overall it was a great experience, and I appreciate Choice Home warranty for the follow up to make sure that we were satisfied with the service and repair.

Our main air conditioner was low on Freon and not cooling properly. I called for service and within 2 hours the technician came to review the issue. He did need to return to his shop to pick-up a required service item, and the whole system was running properly by the end of the day.

All the people I came in contact with were courteous and efficient.

The process was very easy and CHW made it very easy! They were very quick at getting in touch with me to let me know who would be working with us to fix our heat pump. I would highly recommend this service to my friends!

I work 11 hours a day and I am rarely home. Sunday as I was doing dishes my garbage disposal broke. My sink was full of water and I didn't know what I would do. I had recently switched to Choice Home Warranty because my previous company kept raising their service fee rates and any issue was not dealt with in a timely manner. I called CHW around 7p.m. and spoke to a real person who took my information and sent my request off. The next day EVA, LLC called and asked when it would be convenient for them to come check out my garbage disposal. I explained that Monday (the next day) was my ONLY day off. They assured me that they would be there. As promised they showed up, replaced my garbage disposal and were done within 45 min. Thank you CHW for contracting this company and thank you for making my disaster a priority.

Everything went well with my experience when I submitted a claim. I submitted the claim on Monday and it was fixed by that Thursday. The claims representative was courteous and able to answer questions. It was a very stressful time being without air on a very hot week in the year. And with them responding as quick as they did made it less stress for me because they came through and did what they say. And I did not have to keep calling back and wondering if something was going to happen. They handled the situation in a very professional way that they gave me less stress.

Choice emailed me and I checked it out. It was the first time I was doing that. I’ve been with them since last year. I had a very good experience with them. I had a problem at the beginning and called them up after a month because I was waiting on this company that they recommended. And then they sent me someone else and it’s fixed, it’s done. So I’m extremely very happy with the company! I did send an email to Choice on how courteous they were and everything.

I keep receiving calls in regards to signing up for the home warranty. I have told the customer service representatives numerous times that I am already a customer. However, I continue to receive these calls and emails. The warranty is well worth the money spent and I was very pleased with the service.

I cannot brag enough about Choice Home Warranty! We have had the coverage just a few months and nearly chose NOT to sign up for it. But thank goodness we did. We had good working appliances... Why did we need to spend probably useless money on them? WRONG! Soon after our "waiting period" was over, our washing machine decided to flood our kitchen! The longest delay was my not calling ASAP, repair done and serviceman GONE within hours after call. Another few weeks pass and our dryer runs for hours and there's no heat. Sunday night after 6pm, I call CHW. I can't believe it but a live person answers the phone. I make claim. Within 2 hours, serviceman calls to schedule for next day. He comes within the time window that we set, repair made. CHW makes HAPPY HOMES!!

Your customer service department was on point with the issues I had with my washer. The company you sent out was not good at all, but you sent another company right out and the problem was resolve. I like the way you respond to the customer through email. That's awesome. I can say that I will recommend this company to other family members. Job well done.

I called, made an appointment. The contractor called me back in no time. He came the next day ready to work. He was very professional and he knew his job. He fixed my oven in no time after he troubleshooted the problem. It needed an ignition switch. I was very pleased with his service.

I am very happy with the service I've received since I've been a customer. This is the second service I've had since I became a customer of yours. The Electrician Serviceman was very knowledgeable, efficient and clean. I will be telling my friends and neighbors about your service. Thank you again.

My first time in using this plan was absolutely wonderful. I called for service at approximately 8:30 a.m. and repair contractor was at my home at exactly 11:30 a.m. and repaired my furnace quickly and effectively. I was also pleased with the customer service person who took my call. I have already recommended Choice to two close friends.

Choice Home Warranty called and placed two service calls that needed to be ASAP, which we did. We called for approval on both service calls and they rejected both. We did the bill just as they requested and then called and said "don't call us for anymore service calls since you wouldn't let us repair anything." This was done 5/30/13 and as of today 11/12/13 I still have not received either payment. I have called several times and they are very rude and won't pay.

Both providers provided professional, courteous, and timely repairs to (i) indoor plumbing and (ii) the clothes drier.

The technicians were on time and efficient. Repairs were made promptly and everything is working great now. I also signed up for a maintenance program.

My heat would not come on. I called Choice and they immediately gave me the phone number of a company to call. It was fixed in a timely manner.

Had a problem. Made a Call. Problem taken Care of. Simple as that. Great service. Great Response time. Great Experience. Glad we have the coverage.

I’ve had Choice for about 4 years now on rental property. They gave me a few months free or something like that is what drove me to it. I wasn’t prepared for the cost of it and just do it for catastrophic failure.

The reason why I chose Choice was they’ve got the best coverage and a reasonable price. My experience when I submit a claim is really good. They have done a good job - I have no complaints. I have no problem with the claims representatives. They’d take care of it very good if there was a problem we have. They are highly recommended... I already recommended to a friend.

About two weeks ago I had a claim with this company, and they sent me a service technician to check my heat. The technician told me that the electronic card was bad and it needed to be replaced. After several missed appointments (from the technician's end), I called the warranty company and asked for a new technician. They then sent me an email denying my claim. They said that after they talked to the technician, there was no need for the card to be changed. When I called customer service back, they were rude to the point that they hung up on me. I asked them to conference me with the technician, but they refused. They were confrontational, and made little effort to solve the problem. I feel like they took my money and were not going to help.

My experience with reporting the problem to Choice was seamless. I promptly received notification that a company had been assigned to fix my air conditioning. The repairman showed up when he said he would. He explained the problem, replaced the broken part, and had cool air flowing again in no time. Thank you!

The particular reason why I chose Choice over a different home warranty provider basically came down to coverage and cost, and I felt pretty comfortable with the folks talking to me. The sales folks made it sound like it was a good deal, which so far has been. The experience with them was very easy. I had no problem at all. I had one claim so far submitted and they responded very quickly. Everything went just fine. I was pretty happy. They were very courteous and prompt and the repair is done very well with a reasonable price.

We went with Choice because it was a little bit cheaper. When we submitted a claim, the repairman did an excellent job on fixing the heater. Interaction with the claims representative was fine. They were very prompt.

Staff was helpful and friendly on the phone. Repair man contacted us within an hour and disposal was fixed the next day. The contractor was friendly and knowledgeable.

We called CHW since our dishwasher had stopped working. Within hours we had a service technician calling us and making the initial appointment. They were very prompt and courteous, excellent service.

Our bathroom tub was backing up. I call c. h. w. and they got somebody right on it. I am very happy with c.h.w. Thank You.

My experience with Choice Home Warranty was better than I could imagine. When I discovered my issue with my plumbing, I contacted CHW and within one hour, a plumber was at my location and my pipes were clear. Purchasing this policy was one of the best decisions I've made. Thank you Choice Home Warranty!

Service is good. When the service man repair a ceiling fan he knew what he was doing and it did not take him long to do the job.

Stopped working in the late night. Called Choice, was contacted by Service Co. next morning. They came over and checked it out and came back the next day. Replaced a circuit board and fan motor. Thanks to them I'm warm again.

Both times I've called Choice: one for clogged toilet and then garbage disposal. I've been very pleased with how quickly the matter is dealt with and the service company has been extremely nice to deal with. I'm very pleased with my decision to go with Choice Home Warranty.

Called Choice Home Warranty about heater needing fixed. There were no questions asked. They were very willing to meet my needs. I would recommend them to all my friends and family.

I appreciate the fact that my monthly payments are automatically deducted from my credit card. One less thing to worry about.

My claim was handled quickly, and I received a call notifying me that my check would be arriving within 30 days.

I have a full coverage warranty for our house. I have had a dishwasher fixed, a oven and presently a microwave went out. All Whirlpool products. Top of the line when our house was built 13 yrs ago. This warranty I have used 3 times only in the last 3 yrs and am very happy with the subcontractors, the Choice Warranty claims department, most of all the sales people who work hard to help an individual with their requirements on what a person wants for their coverage, etc.

Tristar was excellent for the fan, but they cancelled their appointment twice. Their service was very good. The ad antique microwave was also excellent and very timely.

I received outstanding customer service from John ** concerning my contracts and recommendations.

Our dryer decided to stop working one evening. Faced with high repair bills and a little embarrassment that I do not know how to fix it, I remembered I bought the warranty coverage from Choice Home Warranty. We placed a call and they sent out a repairman the same day. All we owed was our agreed upon co-pay and their thanks for ease and excellence.

I was looking for a home warranty company on the internet and that’s how I found out about CHW. The experience when I submitted a claim has been great. The process was easy. I made them talk to me. I made sure they send out a technician. He comes out, figures it out and tells somebody to fix it and I pay the service fee and he goes on and is done. I’m happy with Choice so far. It has been more than completely satisfactory.

I received an email from Choice Home Warranty and responded to the email inquiring what services are covered, what's the price. It was the things that were covered and the price I was offered that I chose to go with them. It was much less than I was willing to pay and I was offered additional coverage. I didn't have a problem when I submitted a claim. It was like just what I did with my other service, make a call, make my claim and that was really it. It's a very easy process. I haven't had a problem yet.

Great response time with handling claim. Technicians dispatched are always professional and do high quality job. Thank you!

We requested repair for our pool pump, which stopped a few days ago. Received quick response from CHW and got referred to a local pool service company, the Crystal Blue Pool and Spa in Lutz/Tampa. I called and Mr. Mike ** gave us an appointment. He showed up right on time and gave a very knowledgeable and efficient work. Within a few hours, the pump was replaced, pumping like new. I give my highest recommendations for Mr. ** service. He certainly met my high expectations. I will ask him to do all my pool maintenance in the future. Thank you, Mr. **. Thank you Blue Crystal Pools and thank you CHW!

I called about 1 toilet having a overflowing problem. The gentleman fixed the toilet and checked the other 2 and replaced a few things.

Washer quit working and stove had an error code. CHW was on top of the situation from my first phone call. Gave me the name and number for technician and continued with follow up until the repairs were completed. Great customer service.

I had a situation with the assigned plumber to my claim who diagnosed the problem wrong and cost me money instead. Your company was able to step in and solve the problem with less stress to me and that meant a lot. I was totally satisfied with the way your company handle the problem and thanks.

Next day service was prompt and repairman had the parts to complete repair right away.

Service at CHW to start the claim was perfect. Rep on the phone was polite and seemed very knowledgeable about warranties. She processed the claim quickly and we had a repair company set up a service call within mins after the claim was filed.

Heard from tech very quickly after reporting to CW. And very accommodating. Did the best they could to fix the problem but could not, so heard from CW and had to get new dryer. Only wish could have received a little more towards a new one but overall very satisfied with my experience.

Hot water heater leaked. Guess what? CHW doesn't cover replacing a tank that goes bad. SERIOUSLY??? ARE YOU ** kidding me? If a hot water heater fails, 99.9% of the time it is the TANK! Had American Home Shield before and they replaced hot water tank without question. It wasn't until I said I wanted to cancel my policy and wanted a refund they decided to offer me $500 as a "good will" offer... and I'm left to pay the other $350. And, the plumber said they don't pay on time so he didn't even want to do my work. NEVER NEVER NEVER again would I use them. I feel totally screwed.

The tech arrived earlier than expected. He had the broken unit out and the new one in place and working in less than a half hour. Paid the copay and he was gone. He cleaned up what little mess there was and took the broken unit. Very pleased with the service and the quality of the product replacement.

It was getting cold and I hit the heat button. NOTHING HAPPENED. So I called "CHOICE HOME WARRANTY". They got right on it. Within an hour I had an appointment for diagnosis and needed repairs. Well, of course as there are hundreds of possibilities on the needed part, it had to be ordered. Shortly thereafter the tech called back and let me know the part was on the way. Then he called the next day for a convenient time for installation. Now that’s service - always keeping the concerned homeowner in the loop in the know. The next day my furnace had a NEW Motherboard and is working fine. All for the price of the service call.

I received service on the same day I made a request. The plumber was very professional.

I'm completing this survey but I don't want my name or email address on any website for public viewing. I'm very satisfied with the service I received on my garage door opener. Done professionally.

This was my first warranty claim with this company. I was impressed with their immediate attention to my problem and their communication about who, what, and when my claim would be taken care of. The company arrived on time and fixed my problem. I was very happy with the response of Choice Home Warranty and their assigned contractor who fixed my problem.

It was my first time doing it. So far, it has been really good. I didn’t have any problem when I submitted a claim. It was easy to do… You just make a phone call. The claims rep was courteous and answered all my questions. I’m happy I chose them. I have no complaints. When I call and have a problem with something here in the house, they refer me to somebody and they normally come that day or the next day.

We have had CHW for about 3 months and our well pump went out. We called and the text arrived 2 hours late. The tech found it was a switch that went bad. He called CHW to get to ok to fix it. CHW said the switch was not covered. We asked what is covered. He stated that the well pump only. So we pay extra for the well pump but anything that makes the well pump work is not covered? Great company to go with, NOT.... We did have American Home Shield for seven years and changed because CHW was a little cheaper. I guess you get what you pay for. Shoot me now.... WE will be going back to American Home Shield.

I had my downstairs unit fail, only to find out my upstairs unit wasn't working correctly either. Choice had a service contractor call me to make an appointment and the company was prompt and timely in communication and service. They repaired both systems to operable condition immediately, but ordered a part to complete the repairs. When the part came in, they installed it on their own without us even knowing, but now have the system in tip top shape. Good job!

Repairmen came to our house and our stove needed $420-ISH of repairs, and Choice Home Warranty would not cover it, so the repairmen said they would buy us a new stove. Yeah is what I thought, and angry is felt. We bought our house brand new 7 years ago, and they are giving me $355 dollars for a stove that is (told to me by the repairmen) about $2000.00 to replace new. Customer service is poor and would not let me talk to supervisor. I finally got my way and they transferred me to a supervisor... Actually, I went to the customer service queue again. Please shop around. This is not the company that you want to go with. PS: Customer service told me that the most they will pay out is $1,500.00 max if your ac unit goes out. If it's more than that, they write you a check and wish you the best of luck.

Had a dryer that was making loud noises and Choice did a great job with a repairman taking care of the problem.

When I was searching for a home warranty provider, I did look at a few others. At the time Choice seemed to be the best one... I did have a good experience with them when I submitted a claim. Very seamless and quick and everything went pretty fast and got fixed. It was excellent.

CHW put us in touch with Tempest Tech Appliance Repair. Darrin ** answered promptly and came out the same day. He gave us excellent service and we would definitely use them again.

I was treated respectfully; the associate who fixed both problems (with garage door opener/garbage disposal) was very friendly and fixed both very quickly. He knew exactly his job. I am very happy to have Choice as my warranty co. Thank you.

This is my second year with Choice Home Warranty, and I have to say, that they've been the best warranty company I've had. They provide excellent customer service, with immediate response and great reliability. I would recommend them to anybody.

The technician was on time and did a very thorough inspection of the furnace. He eased our minds that there was no co2 leakage from the furnace into the house. As I had just had another company tell me we did have a co2 problem and furnace needed replacing.

The technician felt like family. Very friendly guy and caring service. I could not be happier with the experience!

My last call for a service technician was very upsetting. My stove had broken and Choice Warranty had no technicians that were available to come to my home to fix it. I was told I could call any contractor and obtain a quote. When the contractor came and provided the quote, Choice didn't want to cover the repairs. I had to argue with several customer service reps and managers to receive the minimum so I can buy a new stove. I was always told if the item couldn't be repaired they would replace the stove. I was not provided the full amount of a stove but only the cost of the repair. I plan to find another warranty company soon. Choice also doesn't have anyone to fix my appliance to date.

I placed a service request online and a company, Commercial Development and Maintenance, was quickly dispatched. Some diagnostic testing revealed a broken heating element. The part had to be ordered but the follow up visit to install the part was quickly scheduled. Both technicians was very courteous and skilled. I was very happy with the ease and $45 price for the repair.

Our main drain in our basement backed up on Thursday. We called CHW and they sent us one of their fabulous automated calls about who to contact to set up a time. We called. No answer. Called 3 more times in 4 hours. No return calls. Called Choice back, got another contractor automated called to us. Called, left message, guy finally returns out call on Friday afternoon. Says he "MAY" be able to come out on Saturday, that he would call us. We finally got in touch with him on Saturday afternoon. He tells us that he didn't want to drive "all the way out" to our house on a weekend and that he wouldn't be able to come out until TUESDAY. Putting this into perspective, I have two boys and a husband living here. I have fecal matter floating on my basement floor and we are driving to McDonald's to use the restroom with gas at $3.25 a gallon. They keep shoving this "reimbursement" thing down my throat and that's not what I pay them for.

Choice Home Warranty claims have been hassle-free and professional. Truly taking the stress out of home repair issues.