Choice Home Warranty Reviews

Contacted CHW about my needed repairs. They immediately started the process and found someone to contact me. After some questions, they, (Sears) determined that they could not provide the service needed. After a few days, CHW contacted me and asked if I would agree to locate someone locally to repair and they would reimburse me the additional cost if any. When the repairman came and determined the cost I called CHW and let them talk to the Repairman and then sent me a reimbursement request form. Now waiting on the parts to arrive so repairs can be completed. Then the process can be completed.

CHW is good company. Our heating system was not working and next day, it was fixed. Great job.

Service call is quick response. Reasonable service price.

Called Choice Home Warranty about my heat pump fan making a loud noise. The next day I contacted the service company. They said they would be out in two days. They came & figured out the problem & repaired it the next day.

Called for service and was courteously handled by a very nice young lady. She took my information and gave me my claim number quickly. I received a email that same evening with the name and number of the plumbing company to contact. The company was very prompt and friendly. My problem was taken care of in two days. It was a spare bathroom so there was not an emergency. Very Pleased. Not my first service call to Choice and all my calls have been handled well.

Extremely satisfied, Choice shows the concern for customers by their immediate response and follow-up. JB Services provided excellent service and prompt response. Dryer is working very well, I appreciate the service.

The technician said most of the damage was done to the door even though the entire dishwasher was damaged. The results were they could not fix it and would not replace it. Choice offered me $200.00, but I was still not happy as I felt they should have replaced the dishwasher. They called me back to settle for another $100.00. I accepted the total amount of $300.00.

Jimmy (the technician) did a great job taking care of replacing the disposal in my kitchen. Work was done efficiently and quickly.

We all make mistakes. Choice is no different; but, accepting responsibility, apologizing, offering a small compensation for the time lost and inconvenience I went through plus, Proper follow up afterwards show professionalism. I am glad to be your client.

Plumbing issues in the sewer line that connects kitchen sink and utility room. Called CHW set up Tradesmen Plumbing to do the job. Guys came out the very next morning, they were very polite and professional. I recommend them.

Everyone was very helpful and professional in helping me get this problem taken care of. I was very satisfied. Thank you.

The Technician was on time. He was polite, investigating the problem thoroughly. He was orderly and clean while he replacement my garbage disposal.

The prompt service was excellent. This was a repeat visit and each time the service and technician was friendly and efficient. If this happens again, perhaps a replacement would be indicated... Thank you.

I transferred a few of my policies from American Home Shield to Choice Home Warranty. By far this is the worst thing I could have ever done for myself and for my company. I have had a tenant without hot water for over 4 days and Choice would not approve repairs due to the fact that their "pre-screened technicians" were unable to diagnose the problem accurately. After the third day I was asked to find my own plumber and pay him to find out what I would need to fix my water heater and I did just that to find out that Choice did not want to pay what he was asking to fix the hot water heater even after wasting 3 days of both my time and leaving my tenant without hot water.

Of all days, my water heater quit working on Thanksgiving Day. I was in distress but then I remembered that I had this coverage but I figured with it being the holiday, their office would be closed. I decided to call anyway and to my surprise, my call was answered by a cheerful rep willing to help. I was ecstatic. She was right on it as far as setting up my claim and setting the expectations regarding getting an appointment set up. My water heater was repaired without incident. Smooth transaction. I'm so happy that I have this coverage.

Repair furnace - He called ahead, showed up on time, very polite, went straight to work and did a great job.

The first company did not come out, but I was very pleased with Crystal pool work. They asked for model number and came prepared to fix my problem. I have recommended your company to friends.

When I was sleeping early in the morning, I heard a noise with something sounding like bubbling and when I got up, I looked in my shower and saw what I thought was dirt on the ground. Later on when I was washing clothes and someone flushed the toilet, the bubbling sound happened again and fecal water was coming out of my shower and both bathtubs and the toilet was bubbling, it was non-stop for a few minutes. I called choice home warranty to see if they even covered the plumbing. I wasn't sure because I have not called about anything yet and not only did they cover it but they had a plumber call me back within the hour and he was at my house within two hours not even and fixed the problem very fast!

Had a problem with my Whirlpool washer. Called the claims department and told them about it and they asked some questions and that afternoon they emailed me a contact to make an appointment to get it fixed. The repair man showed up, fixed it with no charge to me and it is good. Very happy with the service.

This is the first experience I have using the policy and the promptness of your service and the ease that your customer service provides is really good. After using other companies and being disappointed, I am happily surprised that it is now actually working out.

Overall it was good. However a few things can be improved upon. First I was assigned a technician who does not service my area, so I had to call again to get a different technician. The 2nd technician I got delayed the service and I always felt like I had to wait just because I was coming via a Choice Home Warranty. Probably you can give a list of few service technicians to customer so we have a choice.

When we first talked to Choice we already were very happy about the knowledgeable sales person and the various options he showed us and gave a very good recommendation. After about 9 weeks we needed repair service. Since Choice did not have a technician available at that time for our particular appliance, they suggested that we choose our own pay and Choice would reimburse us. Work was done we talked to Malka another very efficient and courteous staff lady, who arranged for our reimbursement. We highly recommend Choice.

I was very pleased with the exceptional level of service. When I contacted Choice Home warranty about this on Sunday afternoon via email less than 4 hours later I received a phone call from J & J septic service and an email from Choice. By Monday at 11 am the septic tank had been pumped out and parts ordered for my system. I highly recommend Choice Home Warranty.

After hitting a brick wall in the beginning, due to no one in the area to do the job, my service experience took a complete u turn after receiving a call from Laura. She took things too a whole new level of customer satisfaction for me. One day later everything was fixed completely. Laura was VERY prompt, friendly and concern about my needs. Thanks Laura, you make Choice Warranty Company SHINE.

All of a sudden, my washer decided to go on the fritz. Submitted claim online (real easy) and received call from their claim department within the hour. Representative asked questions, assigned claim number and advised that we would receive call from repair technician within 48 hrs. Well, had technician at home within 48 hrs! Unfortunately, washer repair wasn't a cost efficient solution so they provided compensation instead. Considering that we had used the washer for 3+ years, compensation was fair. Very happy with Choice Warranty.

My refrigerator/freezer stopped working Sunday. I called Choice Home Warranty Sunday morning. The customer service girl gave me the appliance company to call. I called the appliance company and they came out Sunday afternoon. I called Choice Home Warranty Monday morning and they informed me the parts have been ordered for my appliance. I appreciate the work done to get my appliance repaired.

The initial Plumbing service company did not return my calls, including a message left on the emergency telephone number. CHW representative reassigned the work order to another company. The technician arrived within the quoted arrival time, he was pleasant and cleared the drains. All is well and thank you CHW...

Very Professional and friendly!

The reps were very nice and managed to find a tech that I made an appt with for Wednesday December 17 2014 at 8 am. This was my first time having to use my service contact. The process was easy to do. So far the experience was overall very good. This was a must need investment. The monthly payment is very manageable giving that I am a retiree and live on a limited income.

The Technician told me to inform the warranty company that free on gas is needed to refill and recharge. Please do the needful.

I received a call from the service company within two hours of opening a service ticket. The company was prompt, and thorough in determining the cause of the problem. We are very pleased and would recommend this company to others. Thank you!

Choice Home Warranty initially chose to have a local pool service company repair our inoperative pool heater. The chosen company was previously our pool service company and their work for us was unsatisfactory and we so advised Choice Warranty. They respected my advice and chose a company in another city approximately 70 miles away. That company would not make service calls that far away. So, Choice Warranty asked me to choose a repair service and I called the company that services our pool heater and they came to the house within 24 hours and effected the repairs. Choice then agreed to reimburse me for the amount of the repair over $45.00, which was great with me. The claim was approved and, as of this writing, the check will be mailed on or about 20 December. While 30 days from the approval date, that's Choice's policy and I will accept that. The great thing about Choice was their decision to permit me to choose the repair company and honor their invoice. Well Done!

Repair person came out and said my dryer vents needed to be cleaned on three separate calls. That is the reason why my dryer was not drying clothes. However they were able to do something to get it to work. On this last call the repairman came out, took my tenants money and said "you need to clean the vents, there is nothing I can do for you." They then said this was part of owner maintenance, so I called a separate company and the gentleman wrote a statement and took pictures and said "your vents are fine, the problem is with your dryer." I called Choice Home Warranty back and sent them statements and pictures and they said "no matter what your technician has found, we are going to take our tech's word for it." So now my tenant is out of 180 dollars for service calls and extra work that was not needed, and I am out of $550.00. I am cancelling my service today. (This is summarized, lot's more)

In reference to my claim in the month of November and December, I have nothing less to say but how remarkable the situation was handle. I had the best response time of the technician and customer service you could ask for. The customer service team was there to make sure my needs was met and the job had been taken care of. To me that made all the difference in the world. Just knowing that someone was really looking out for my concerns and to know that my washer and dryer claims were being adhere to. Thanks a bunch Choice Warranty for doing a great job. Keep up the good work. I am so pleased with the entire process and service that was given to me in my time of need.

Customer service and contractor were good. Not so happy that it takes 30 business days to get paid for non fixable items. I have to wait from Nov 17th to Jan 5th to get a new clothes dryer.

My furnace started making strange noises so I called Choice. They assigned an HVAC company in a few hours. King HVAC came out on Friday, the day after I called them, and diagnosed the problem as a bad blower on the fan. They returned the next day, which was a Saturday, and thank goodness they didn't wait till Monday because the furnace stopped working right before they arrived to replace the blower. If they hadn't been so responsive, I would have been without heat the whole weekend and it was cold outside. Thank you King Heating and Air Conditioning and Choice Home Warranty.

I called Home Tech Appliances from Gaston, SC at ** and spoke to Donald. He told me he was in my area and he could be at my home within 30 minutes. He did arrive in 30 minutes. He checked out my range and checked and had the required parts on his truck. He started the repair and had them completed in about 30 minutes. The range now works great. I would highly recommend this repair service and I would highly recommend Choice Home Warranty.

We did not have hot water. We called and a company was assigned quickly. The next day we received an appointment. They came out and were knowledgeable and was able to fix it. It felt so good to have hot water again.

I recently had a leak from under my garbage disposal. Choice sent me a plumber who diagnosed the problem quickly and replaced it for me without a problem. This particular contractor (Triumph Plumbing) has done work at my house before. I was completely satisfied with my service.

The furnace is now working properly and the leak is gone! Thanks Choice Home Warranty for your excellent service.

Choice Home Warranty is very quick to assign a claim number and get the proper technician out to your home for repair. The washing machine runs like a champ! It was spewing water everywhere!

I called this company at 8 AM on Tuesday December 9, 2014 and had a claims number within 15 minutes and a technician at my home by 12 noon. The technician that was assigned arrived promptly and had my heater working within one hour of arriving. After having a bad experience from another warranty company, I am looking forward to renewing.

Technician was very prompt. Went straight to the problem and solved it. Left the area very clean and tidy.

The Technician called to say that he was on the way. He arrived on time. He quickly got to work and discovered the problem. He was able to make the repair in one visit. He was quite professional and knowledgeable. I was pleased with the service. The warranty company called as a follow-up to make sure that the service was completed and that I was satisfied.

Choice Home Warranty made appointment immediately. The service people were polite and fixed my problem. I am very pleased with the service. I would recommend Choice Home Warranty and the Service businesses again. Thanks.

We were having a plumbing problem with the washing machine and kitchen sink over running and Ben worked about two and one half hours correcting the problem. Very good reception from the Choice Warranty folks and great service from Watson Plumbing. I am glad I made Choice my warranty company.

My garage door opener had been giving me trouble for some time. Eventually it just would not work at all. I contacted Choice Home Warranty. They assigned me to a company and they came out to my home, diagnosed the problem and installed a new motor. I had previously dealt with another home warranty company and I had problems. I am very satisfied with Choice Home Warranty and would recommend them to anyone.

Disposal became inoperable due to severe leak. Service provider, Commercial Development, replaced unit with new disposal.

The technician from Lockwood Appliance Repair arrived promptly as agreed upon. He was thorough in his explanation, identified the problem, and replaced the needed part. Freezer is now operational again.

Stove was repaired quickly and correctly. I was very pleased. The repairman was very nice and smart.

Within 20 minutes CHW sent e-mail with the plumbing co. name. Called Gerrit and he had the back up fixed within 3.5 hours coming from another city almost 2 hours away. He finished the job he was on and fixed our problem - Gerrit had great customer service skills and I was exceptional pleased.

I am very satisfied with the service I received not once but twice recently. My disposal was not working and the service man came out quickly and was able to dislodge the jam so fast. Then when my new electric stove burners and oven weren't working he came out again. Nothing wrong on the stove or in the house but he found another fuse box that I didn't even know was out in back and wala! Fixed the stove. Efficient and cost conscience.

I had no problems with my claim. The technician was very nice and fixed our furnace. It was nice to be able to call someone and get prompt service.

My tenant is very happy with the service you provided. I appreciate your prompt response.

I was very pleased with the service I received using the Choice Home Warranty program to get my stove working again. I told my neighbor that my old stove is now performing like a new stove! Thanks Choice Home Warranty and Thanks MC Appliance Repairs.

This was my second call for a problem with an appliance. The first was for my refrigerator and this was for my stove cook top. Both were handled professionally by CHW and also Reimers Appliance Service. I am a very satisfied customer. Thank you!

I have been using CHOICE for several years and I continue to be pleased by their prompt service and follow-up to my calls for help!

You sent Canada HVAC Company to check on my whirlpool system and the technician found the problem right away, fixed it and finished the job with a smile. Thank you CHOICE!

Repair man responded within 2 days. Evaluated and determined the machine could not be repaired. CHW spoke with us and we purchased a new machine. Installed and order completed within minimum time frame. We are happy campers.

I opened a claim and within the day I had a vendor assigned to my problem. My refrigerator and dishwasher were not working and they were fixed by the next day. I was extremely pleased with the quick professional manner that Choice Home Warranty assigned and satisfied my claim. I have recommended multiple friends and family to Choice.

I asked for help on 11/18/2014 and partial service. Restoring the power was done in two days and after three weeks the company brought all related matters back to full normal working condition. It was, though, a turbulent period because of communication problems. When the higher authorities (like Vice President of Operations) want to get things fast, they proved they can get things done fast and in a professional manner.

I made the call to Choice. I received the email notification of my claim being forwarded to a professional. We set up an appointment for the following week "my preference". I spoke to Marco the owner at 8 AM that morning and he notified me that one of his techs would contact me within 30 min. Marco actually called me back stating that the techs were busy with an emergency, but he would be right over. Marco arrived shortly after and came in, fixed my toilet and was done. Marco at Progressive Services took control of my problem and made it his own. I would definitely recommend Progressive Services for any of your plumbing/HVAC work in the future. Great job Marco at Progressive Services!!!

Customer service was excellent both in taking my request for service and scheduling the repair!

Prompt, courteous service, quick response time. Problem fixed. Leaking pipe no longer leaks.

Dryer Technician called ahead of time and he arrived on time. He asked me to describe the issue and quietly proceeded to trouble-shoot. He explained the problem was due to normal wear and tear and replaced couple of parts. He checked dryer was functioning properly and cleaned up the area. Appointment scheduling was simple and entire process was smooth.

Infinite switches on two burners were out on our electric range. It would have been more cost effective to replace range but Choice opted to have it repaired. According to my research it would have cost Choice less to prorate the range than to repair it but you chose to have it repaired. It seems silly to me but I am not aware of all the discounts you have in the business so maybe your decision was the right one. The repair person was excellent.

My problem was handled in a timely manner. They kept me informed as to the repairs and the company that was assigned to do the repairs. I would recommend Choice Home Warranty to my friends and family.

Our service was timely and at a good price.

I had problem with my oven. Could not get parts for repair, so Choice offered compensation towards purchase of a new unit.

I recently used my home warranty for the first time. All of the power went out in my bedroom and I couldn't find the cause. When I called, the young lady who answered sounded absolutely bored, or asleep, or apathetic. I thought this did not bode well for the service I would receive. The provider she named contacted me the same day and came out the next day. He was prompt, knowledgeable, and found and solved the problem quickly and efficiently. When I checked online, I found that he had nothing but positive reviews. Kudos to Choice Home Warranty for contracting with excellent service providers. I would suggest, however, working with the folks that take service calls for more professional interactions with customers.

I called CHW for repair of both of my toilets which were running off and on and to replace the seal on the kitchen faucet. The same day, they contacted a wonderful local plumbing company (Comstock Plumbing) with a great reputation. Comstock called me promptly, came out the very next day, repaired both toilets and the kitchen sink in a very professional manner and left leaving no mess behind.

While seeking help for my plumbing the customer service team was very helpful. I was not left on hold for a long time and they assisted with contacting the vendor in an efficient manner. When the vendor showed up he was friendly and very helpful. I am happy with my choice in using Choice Home Warranty.

Have coverage on two homes and have been very pleased with the service on my air conditioner and dryer and washer. The response time has been within a day and the problem fixed. The policy has more than paid for itself.

I have 4 homes currently insured with Choice Home Warranty dating back to 10/25/2012. I have has to make a total of 3 claims during that period and all 3 claims have been handled to my satisfaction. The most recent claim happened on a Friday just as we had our first cold weather at one of my rental houses. I had brand new tenants and I did not want them to be without heat. When I didn't hear from the assigned serviceman right away I called CHW and they said I could contact another company and they would work with them since it was necessary to get heat in my rental for the weekend. I did and CHW worked it out to my satisfaction. GOOD COMPANY.

The first service call to fix garbage disposal was placed on Thursday since purchasing this warranty and their contractor did not bother to call in 24 Hours to set up an appointment as Sales promised. I received an email indicating the technician is assigned with their phone number. When I call to set up appointment, I was told they will call back in five minutes and never received the call back and they were closed for the day. I call back CHW on Friday and I was advised they will assigned new tech which may not respond to set up appointment until Monday due to the weekend. I took a day off on Monday and now they assigned third technician who cannot respond on a day off. Requested CHW to send someone on day off or after 5:00 pm and they cannot help. Very frustrated.

Fast and friendly experience. Very pleasant.

Had a problem with my Heat Pump and got it fix with this warranty. Only had to pay $45.00. Thanks for your help.

The guy working the issue was very nice and worked on the problem until it fixed. Mess was cleaned up and I have not had any issues with it since. The only issue was that we had to wait over an hour for him to get the approval to do the work.

After I paid $ 45.00 per month for 3 years my refrigerator broke. I call Choice and they promise to send somebody. I have to throw away all my food and they never send anybody. I decide to call them again and someone told me that all their tech were very busy and instruct me to found a tech by myself. So I spend a day trying to found a technician but nobody want to work for them. Even if I had found someone they will have to approve the repair and if they do, I will had to pay at front and Choice will take 90 days to reimburse my money. So after 3 months of waiting I end up buying a new fridge - of course they refuse to pay for it. "Consumers do yourself a favor, do not buy from them. They just sell a bunch of lies."

Furnace went out, Choice sent A&R to repair. First it was a loose connection, went out again right away, they sent the technician right back out to replace the parts. Very happy with the service.

From the time my claim was opened until it was closed, the service level of this team was exceptional. They listened and addressed my concerns quickly. In this day and time customer service excellence is almost non existent; however, with the Choice Home Warranty Team, the "Human Element" and Caring about their customer is what they are all about. They should all be commended. Thank you.

Called to report problem, was given an RO# and got got a call back the same day with a # for a repair service. Called them the next am & he was out in two hours. The fridge was fixed in short order & the repairman was very courteous & pleasant.

Very helpful and prompt. Within the hour of making a claim, I had an appointment set up with a repairman. Also followed up to make sure work was done. Very nice on the phone also!!!

Since I moved into my home here in Sun City West, I promptly received my home warranty information packet in the mail. The material I received was extremely informative and quite easy to understand. I've only had contact with Choice Home Warranty 3 times to date. The first was to confirm my account as the new owner and the other 2 were actual calls for service. Each time though, the Customer Service Representatives that I spoke with were all very friendly, professional, and more than helpful. My claims were handled quickly and the contractors who were referred were fantastic! Each problem was handled with minimal wait time and was resolved! I have been impressed and extremely satisfied with every aspect of Choice Home Warranty. Thank you for all you do for your customer/clients.

Washing machine stop working properly. Choice warranty were very quick in getting me someone to repair my machine. Very affordable warranty, I would recommend to my friends.

I was told that they would only cover the heating element and not the water heater therefore I was not covered at all. What a rip off to say the least. No one I know has ever had the heating element go out. In order to have hot water, I was forced to replace the heater at my cost. They offered $150 dollars and the repair person told me I had to take the $45 dollars off of that as that was supposed to go to Choice not the repair person.

Contacted Claims on 11/28/2014 and the customer service dispatched a service to me that made appointment for next Thursday. Fine I understand, due to holidays they may have been backed up. Tech for Pro First Appliance Repair showed up, and assessed the issues. He then related he would have to order the part from Sears for the Heater and Control Board. Total cost of parts $176.00. Now it is friday and I receive a call from automated robo call that I need to call Choice Home Warranty. So I did. The operator then relates she is a supervisor and that the company will only dispatch a check in the amount of $176.00 and that I would have to replace the unit myself.

Excellent Service, quick...great technician. Problem resolved super fast, just waiting for my payment check for the new washer. Yeah!

The service technician was awesome. He explained everything about the entire process for the scope of work. Most importantly, he fixed my heat and was on time! I felt safe and assured that all was working and the repair was done effectively.

I called for service on Wednesday and was given a claim number, followed up by an email with the technician's name. The tech came out the same day, diagnosed the problem and came back Thursday for installation. Quick, easy, efficient.

My dryer was running but not heating. Alpha Appliance Service fixed the problem quickly. The service representatives were polite and efficient. They responded quickly to my phone call. They explained the problem to me and immediately went to work.

To be fair to other businesses, there needs to be a rating system that has negative stars. If they did I would rate this business a negative 5 stars. I had a plumbing problem in one of my properties. They sent their plumber (apparently they only have one). He claimed the problem was fixed and left. It wasn't! We called CHW and they sent the same plumber out. In total this happened four times in two months. To add insult to injury, the last time the plumber came out, he bad-mouthed my family to my tenant, claiming we were the problem. Mind you, I still had to pay for this. Consequently, I almost lost a good tenant and the problem was still not corrected. I used my MGMT Co.'s plumber and the problem was fixed permanently in an hour. It's bad enough to use incompetent workers. But when they attempt to tarnish your business, and throw you under the bus in defense of their own incompetence, well that's outright dangerous. Please avoid these backyard, inept, customer service clueless hooligans.

I was not able to shut off my water in my laundry sink. When I called the plumber at the number provided, he told me that I did not pay for emergency service. (I did not ask for it!) He said he would call tomorrow, which he did and fixed my valve. The whole repair took less than 5 minutes and I had no leaks afterwards, so I am happy.

Central Heating system - Diagnosed then repaired in an expeditious and timely manner.

From time to time we will be faced with a service provider that doesn't care. This recently occurred to me. I had a garage door opener that would quit then work and quit, etc. When service provider was dispatched the door functioned perfectly. This issue was dispatched 2 times after. Then CHW dispatched a very professional & competent company who showed up within the agreed time frame and had extensive experience with openers. Fernando knew my issues and was able to assist CHW to get me a working solution. I am very thankful CHW protects me from service providers who may not be competent in my issues. Because of their willingness to provide amazing service, CHW dispatched another service provider and immediately followed up. Thank you CHW.

Had a problem with my dishwasher not draining. Technician came, got diagnosed the problem. Decided it would cost more to repair it than it's worth. She put in an order for a new dishwasher. Choice Warranty called me the next day to tell me the tech’s diagnosis. They will put a check in the mail for me to purchase a new dishwasher.

DeWolfe's Plumbing Services completed the work with quality and professional trust. Where One Stop dropped the ball after receiving their labor cost.

It was after hours when my heat quit working. I was able to call Choice Home Warranty and get a friendly associate right away, who filed a claim for me. A technician contacted me first thing in the morning and someone arrived that same day to fix the problem.

The Rep. was very helpful when I called to schedule an appointment. Emails were sent to review the process and a contact number to call to schedule the repair. The Repairman was friendly - completed the repair in a reasonable time.

I had a plunged bathtub. I called it in around 6 pm and by 3:00 pm the next day it was fixed and this was the day before Thanksgiving and we were going to have a lot of people over the next day. Thanks for all the help.

CHW was wonderful - they immediately assigned a company to help us out with our water heater. I called the company (Fahrenheit Plumbing) and received an appointment for the very next day! The technician (Ryan) was prompt, courteous and best of all, fixed the problem. We are thrilled with our coverage with CHW and with the vendors they use.

Ed's Appliance repair was fast, accurate and complete. Thanks for sending him! I would also recommend Choice to anyone in need of appliance insurance.

I was able to get a dishwasher technician out to fix my appliance and it was a great experience. Thanks!

Pool services set a date to fix my pump and did a great job of finding what was wrong. They gave me the parts that were damaged. They also replaced a hose that was broken. This saved me calling a pool repair man when it fell apart. They cleaned up the pool pump area and provided me with a copy of the repair order.

Greatly assisted me in getting my dishwasher repaired.

This was my first claim with Choice Home Warranty. I must say I am pleasantly surprised at how well this went. I phoned in my problem and received a claim number immediately. Within an hour I had a phone number for the company who would be addressing my issue. To my surprise again, I got an appointment for later that afternoon. My problem was resolved on the first appointment and I was happy. The repairman that worked on my furnace was very knowledgeable and polite.

We had a problem w/ our garbage disposal, called Choice Home Warranty and they in turn sent me a contact by email to get in touch with. I called the plumber on Saturday and told him it was not an emergency and he came on Monday morning, fixed. I am a realtor and Choice Home Warranty is one of the home warranties I refer to my clients. I am very satisfied with this company.

Representative was courteous, on time, and efficient. Diagnosed problem very quickly and resolved the issue. Supplied additional information to resolve other issue with washer/dryer setup. Would recommend this person for any subsequent work and will probably request him should any future need arise.

I have dealt with Scott ** on two separate occasions. He is excellent to deal with. Fair, Honest and Trustworthy. I have dealt with customer service and also with Mesha at CHW. All are excellent. I have no complaints with CHW. I just purchased the 5 year plan with the sixth free. I am sure I will be happy with this. I am, to date.

We live in a rural area, and at first, they had a problem getting a plumber to come out but the customer service reps stuck with us! They kept us informed of each step in resolving the issue, and the plumbing problem is fixed!

The tech called and continually kept in touch with me about when he was coming and what he was going to do. He did an outstanding job fixing the leak. I then went on to hire him to install an expansion tank since I didn't have one. Again, great communication and excellent job. I would highly recommend this plumber and will use him again in the future.

Speedy service. Satisfied with responding plumber.

After getting the runaround with Farley Heating and Air, the company that was reassigned my issue was very professional. They diagnosed the problem and fix the issue in a timely manner. They restored my faith in the companies Choice Home Warranty has chosen to represent their name.

Garage door opener - I called on Monday & Dave came on Wed. Nov. 26. Said the bearings was shot & would have to order a new one. He gave us an appt. for Mon. Dec. 1. Ryan came & installed the opener & we're very happy with it. Both men were very professional & polite. Thank you very much.

On a recent claim Choice customer care assisted me with getting a claim resolved before Thanksgiving, allowing me to get a stove in time to prepare my family's holiday feast. Thanks, Choice. I will refer your service to my friends and family. So far so good. Don't ever change.

My stovetop and microwave were broken. Choice Home Warranty send me a check to buy new ones. Thanks.

Choice again to the rescue! Our garbage disposal quit and started leaking water. We submitted a claim at about 10:30 am and the assigned service technician arrived and had a new one installed by 2pm! How can you beat that kind of service. Thank you!! Choice Home Warranty is the Best!!

The Mastercraft technician (Michael) repaired the problem with my heat. I was happy with the service.

I was happy with the quick response by the local contractor.

I was a bit disappointed with the appliance company that was sent. They said they would order a part for my oven but later said they were unable to do so. And that I should phone Choice and ask them to order the part thru their sources. And that Choice has a better source for parts than they do. When I phoned Choice to see if they were able to find the part thru their sources, I was told that Choice does not locate parts on behalf of their vendors. But, happily Choice offered me a payout and said I was free to try to find the part myself. They settled the disappointing issue professionally and made me a satisfied customer.

Service was expeditious and satisfactory.

Submitted a claim on the website and had a very quick response. I have to admit, that part of their service is excellent. The problem is when it comes to repairs. This is the third claim and the third time I have had an issue. This time I called in for my dryer making squealing noises when I tried to turn it on. The service tech responds that he recommends I change the dryer motor and leaves it at that. I get home, try the dryer, have to hold in the button to make it work, squealing going on, starts heating up, burning smell starts up. Sorry, I am not going to run a dryer that has a possibility of catching on fire. Either CHW needs to get better technicians or they need to authorize the repair of appliances they say they cover in their policy. When I tried to cancel my policy with 8 months left, I am told I will only get back $156. Needless to say I did not cancel and will see if I have better luck with my next claim. Lesson learned, AHS may have more expensive service calls but at least my appliances were repaired!

Choice Warranty was good at following up on the service that I requested. They were quick to help and resolve a small issue I had with the service company. Their quick response was appreciated.

I placed a claim Oct 24, 2014 and was told they would replace my washer and send me a check. I have not received a check for that claim and it is December 1, 2014. I have called and they will only send the check if I pay them another month of service. I have had a problem with this company and now they are forcing me to pay another month and the claim was submitted in a covered period of time. I have told them I want to cancel in December and because of that they will not pay the October claim. They want me to pay for December in order to get a check for an October claim which I had coverage for. To top it off, I have been without a washer since the claim was made. So they want a December payment for an October claim to be paid - a different form of blackmail to get money from me for something I had coverage for.

My garbage disposal didn't work for few weeks. I called for the service. They contacted me immediately by phone and email. They came the day I wanted them to come out. My technician was friendly and answered all my questions that I asked. He made my garbage disposable work again. Thank you for taking time and hard work.

I was very pleased with the speed and professionalism I received on my first claim with Choice Home Warranty. The process was very easy and straight forward, with no red tape. My technician arrived and completed the work quickly and thanked me for letting them service me. I loved it.

The 2nd repair people you sent to fix my well did a excellent job fixing my problem.

CHW gave work order to A-Snap Plumbing, San Antonio, TX. The staff for A-Snap Plumbing performed flawlessly at removing the stoppage in the inside drain. They went so far as to provide solutions to prevent recurrence. Quite satisfied.

The second technician dispatched to handle our garbage disposal issue was very knowledgeable, quick, courteous and clean. I appreciated this very much, as a customer of CHW for a few years now, I've come to expect a higher level of service with the company and their contractors. I have already and would again recommend Jon @ A Better Plumber as well as CHW to my network of people.

Power One was amazing! Sam was very professional!

I had other warranty co. in the past... You have proven you care about the customer time and time again... These other co. didnt care at all... The only thing is you need to make sure your sub-contractors do their part... I have had a lot of problems in past with your subs not getting back to me or not knowing what they're doing... However I've sorted this out and have great response with this current sub trade J B Services... I feel you go out of your way to follow up with my problems and make sure they're handled properly... I will definitely renew this coming year and I've recommended others to call you and get coverages.

Customer service was very helpful in getting the issue resolved.

The service was professional and quick. The technician that was sent out was wonderful. I would recommend Choice.

The whole transaction was handled quickly and efficiently. When I was unable to get hold of the contractor, CHW called them while I was on the line and scheduled the appointment. It was completed the following day.

I was very happy with the company Choice Home Warranty sent.

Tech called 30 before getting here. When he got here checked the whole water explaining everything as he did. Then he drain water heater heater for the removal of heating element. Tank was empty. He replaced the element then started to refill tank, told me to wait 40 mins, if there were any more problems to call Choice Home Warranty. They were very professional, great service. Great to be able to take a hot shower again. Thank Choice Warranty.

I own multiple properties and have CHW on each of them. The microwave at ** was diagnosed with the control panel not functioning. The technician determined that it needed replacing and Choice Home Warranty offered me a buyout, of which I was satisfied with. The customer service was prompt and courteous. I was very pleased with the service. Thank you.

My water heater was not working and within 1 hour a Technician was assigned to my claim and next day my issue was resolved. That's EXCELLENT HOME WARRANTY SERVICE.

Prompt replacement of dishwasher.

The person that came out here was very helpful. He did everything he could to unclog our bathroom drain, but it was outside and we could not find the clean out plug. Come to find out our home does not have one and we have to fix ourselves.

Service man was polite, punctual and knowledgeable. Repair was done in 15 minutes.

Choice obtained first available appointment. Tech arrived on schedule, quickly found problem and fixed it. Located problem and fixed in less than an hour.

The phone call was easy and fast, as well as the service technician calling me to set up a time that was good for me.

Mike from Lee Electric was very professional and fixed our problem quickly.

Everyone was friendly but professional. Quick service as always. I have referred several people to CHW and will refer more. Thank you for the excellent customer service!

Empire Mechanics came and fixed my heater after the coldest period we had. Heat worked temporarily until tech came the next day to replace the part and my heater has worked great since. Excellent work and very quick response by Empire Mechanics.

The young man, David ** from Make It Drain, is excellent, professional and fast at his job. I would recommend him to anyone. Thank you for sending him to help us with this problem we had with the Garbage disposal.

The customer service was very attentive and the technician was responsive. He fixed my problem.

Policy started in March of 2014. Claim filed on AC in Summer of 2014. Claim was ultimately paid out of pocket to a contractor who could do the work. Claim in November for Heater. CHW suggests that I contact a local contractor to get an estimate and they will approve all or part. November 24, CHW calls to say they are denying claim based upon lack of routine maintenance. They say I must provide two years of prior maintenance even though the policy has been effect since March of 2014. When I tell the customer service supervisor that the condensing coil was replace two years ago, she changes her story and says that a "catastrophic event" would not be covered at all. The sales rep never stated that I should review the CHW policy website pages even though the customer service rep says that is my responsibility. Without question, working with CHW is the worst business experience I have ever had.

I was referred to Simple Air Solutions with Alex and he was fantastic, careful, hardworking and got the job fixed easily. I was very glad that the Technician's Choice Home Warranty worked with were excellent. Thank you.